Choice Home Warranty Reviews

Great service and fixed quick! I saved so much money, using Choice Home Warranty. The technician from Renaissance plumbing was great, he thoroughly explain the problem and the steps he took to take care of it. Thank you!

The technician was very efficient and explain the problem while showing photos of the refrigerator drain issue. He was thorough in using towels to clean up after himself, and ensuring that water was not left in the unit or on the floor. He also submitted the results of his evaluation to Choice Warranty in a very timely manner to prompt a speedy resolution. I would definitely recommend this service technician and commend him for his work.

I would never recommend nor buy another warranty. Nothing expensive is covered. All they want to "fix" is a dripping faucet or some other small repair. The plumbers who came to my home on Nov 2nd were wonderful and professional. I will hire them in the future. It's Choice I don't like.

Getting repairs done are a hit-and-miss with Choice Warranty. There has been times they are on top of it and send a technician out and times you have to call and fight with them because technicians no show or cancel or reschedule and Choice Warranty never communicates anything with you.

The repairman reset and fixed the sensors and the box overhead with the light. He was steady at work and very well aware of problem and fixed it. He noticed the door shook and swayed from side to side and hesitated as it twisted. He explained that rollers were well worn and a couple moved out and around causing the sway of the door pulling to one side. Even though I checked to see if warranty covered this I replaced rollers as the bearings in old ones had some missing.As I am 85 and lie alone without any family now I decided not to chance door getting off track and stuck half up or down or falling on me or car. The service and reply to my claim was excellent and I was operational within 3 days of claim. I am very satisfied.

Had zero help in hiring a service tech. Had to obtain a plumber myself. Your outsourced customer service was no help from a language barrier to not understanding the plain English questions I was asking. My own efforts got me the results I was looking for.

You all did not fix problems . It had a leak and you all told tech to seal it with sealants and see if it fixes problems but I have been lawmaking in paying my monthly dues and if it does not hold then I need to make a claim again for the same thing and have to pay the service fees again. I feel that the problem was not address. You all just did not want to spend on fixing problems so you all went the easy and cheaper way. This is unsatisfactory and a gross misuse of my fees. I paid for a long time. Please advise on this or I will find a more reliable company that stands by their workmanship and not been to fast to fix problems with the easy and cheaper way.

The gentleman that did my repairs was very prompt & polite. His work was fast & cleaned up the work area very good. These kind of individuals are far & few from finding these days. Overall I found my experience far above expectations.

All went very well. Service man came on time. Was clean and neat. Fix the problem. Explain to me what was going on and how he fixed it. I prefer to have him back again. He was good. I would like a list of the different servicemen you have for the different items in this area. Cedar Rapids is a small town and I’m sure we are limited. Thank you again for your help. I always received excellent service. Linda **

The technician was courteous, professional, timely, and complete in doing a replacement of our ceiling fan. We were very satisfied with the work. My only concern is that Choice Home Warranty approved the replacement with a cheaper builder’s grade fan that is not the same quality as what we had. If that is a typical procedure for all repairs we will probably cancel our policy soon.

My service person was on time. Very sufficient. Explained everything to me and was able to fix the problem. Gave me advice on how to keep my system maintenance best temperature to keep the house warm and also advised to always get the air conditioning system checked in the spring.

Excellent Service. No issues with claim approval. I recently renew my policy with Choice Home Warranty. Looks like they changed terms and conditions and lot better now when compared to previous contract (terms and conditions) with them. Good job Choice Home!!!

I have a shower that endlessly drips water. The agent who came to fix it appeared to know what he was doing. HOWEVER, because he has to get the needed part through CHW, it will be nearly three weeks before CHW gets the "approved" part. If he didn't have to get it through CHW, the problem would have been resolved in 24 hours.

Though delayed but the work was done finally and approval authorization was received this time on time. I have to wait for one month but the problem got fixed. I had to call many times but the service reps were very courteous and listened to my problem. It is not good for emergency situation but helpful if you have an issue that can wait for some time.

The company is keen to help the customers and they act fast for any repair call. When I call for repair they take the matter seriously and and find a good technician in the field of the problem. Thanks for that?

Service technician diagnosed problem quickly and obtained authorization for service and parts needed. Then provided a date for parts to be delivered and made future appointment service appointment. Appeared professional, knowledgeable, polite and competent. Attire business casual, pleasant and well spoken.

Was able to get repair scheduled in a reasonable time and dryer was fixed. Pleasant and knowledgeable repairman. I was sorry I didnt schedule it sooner. The dryer was at least 15 years old and thought there wouldn't be any parts.

A tech from A Quick Plumbing came out because my dishwasher was not draining. He recognized that my drain line went to this copper line that led down to the basement instead of going directly to your garbage disposal. So he said it needed to be rerouted. But he said he had to get it authorized, which I find a little **. He should have been able to do it right there on the spot. He told me he had to come back. But I didn't hear from him for days. Finally, I get in touch with him, and he told me he was coming back to do it.

They're very reasonable in their prices.

You lie as you claim in bold that you repair or replace. However this is a lie. On my recent dw call you decided not to repair but you also did not replace. You decided to send a amount that was WAY BELOW what I could replace a dw. In fact was less than what I could buy the cheapest dw for sale. So in fact you lie in that you do not repair or replace as written in your contract. As a former appliance business owner I will make everyone I talk to know of this.

Claim denied because “preexisting problem”. How does anyone know when something will break? They would NOT tell me how many days would have to pass in order to be covered. Nor would they provide guidance on ANY equipment or systems as to when the breakdown would be covered. Pay their fee, then get rejected????

I work with Chanin at 1st American for many years however, I decided to follow her and move my business to Choice Home Warranty. I've been getting everything set-up with Ryan and he is a true professional. I'm so pleased with this transition and I look forward to a good business relationship. Sincerely, Chris **/Broker

Technician was knowledgeable and curious. Stuck to time from they told me and found my issue right away. AC is working properly. Would use this service tech again. Would definitely refer a friend or family member. I thank you so much for the help. That's all I have to say.

The person who answered my phone call was very polite and professional. They took my statement and correctly documented my appliance failure. I soon received a text from the repair company and an appointment was given to me for 2 days later. This was all a pleasant experience. Your company rocks! Thank you very much.

I am impressed with the quick response to my problem assigning a technician to the issue of a dishwasher but I am disappointed in the 9-day response for someone to show up to fix the problem. I wish the response time would be just a few days.

My Range/Broiler was defective. A replacement part was quickly ordered. The only thing I noticed is that there was and continues to be a great deal of email referencing the claim/repair that seemed excessive. For example, I received three separate email requests for this review along with several other emails on different follow-ups for this claim.

I submitted a claim one evening. Repair was completed the following morning by a reputable company. Really happy with the entire process/service. Pretty simple, I’m happy. Service was fast and done professionally. I would recommend to friends for sure.

New Customer. Very competitive rates and top tier services offered. Sales team member Gerald was extremely helpful. I have peace of mind that my new home will be covered by a warranty which is even transferable and value added should I decide to sell during the time of coverage.

Rep was fast, kind, and very helpful. He answered all my questions and help me get the plan that works for me. He was not push and understand my needs. The service plan was just what I need for my new home.

The technician was very nice but did hang up on me once after he couldn't find me he did call anyone back. He explained he was becoming late for his next apt and was upset. It's all ok now. I think he knows his job and will be ok with him returning to install a new garbage disposal.

Asked about what our problem was, checked couple things. Ran water to create the pickup to confirm and then snaked using clean out. Had a machine with him that was very effective. Was able to release the blockage. Then checked all drains to ensure everything was working well. Very professional service.

Excellent service. Always quick to address my issues Great communication. Highly recommend. Everyone should have. Contractors are always great. Choice sends the best contractors to work on your home repairs. I highly recommend everyone have choice home warranty. Nothing but good reviews both times I had to use them.

Express Plumbing was very professional with the service call, they arrived within the scheduled time. He investigated the situation and discovered the problem and performed the solution. Me and my wife are very happy about the service performed by Express Plumbing!

The process is easy and the service is fast. The technician that comes to your house is a subcontractor. The guy that came out has now called me asking for cash, Zelle, Cashapp etc. Instead of the credit card that I have him. He forgot his ladder outside my house. I saved it for him till his next visit. Again he asked for cash and was very insistent saying he can wait for a few more days if I pay him cash. I'm about to cancel my credit card. He didn't give me a receipt or show me what he did. I have no proof he was here. He said he fixed it while I wasn't here at my house. He will not be welcome on my property again.

This was my first call to Choice since purchasing a three year home warranty. I received a call from a certified repairman within an hour and my dryer was repaired the same day. The technician was polite, punctual and professional. We were extremely pleased.

The garage door repair was fixed in a jiff and the workman was kind and efficient. He was on time and personable. He gave us advice on how to keep our garage door running efficiently. I would recommend them to my friends and family.

I called Choice and heard from them promptly. Technician came day after and was very polite and told me problem and would get back to me. Next day another tech came and installed the part in my furnace. Helped with my thermostat and also was nice and polite. It was a very good experience. Thank you.

The way your supervisor handled my issue was fantastic, very professional and extremely respectful. Please make sure he knows how pleased I was with the way he handled the situation, kudos to him. I was very pleased with the outcome.

The first guy I talked to was on the ball. But I didn't know his name. I wish I did because I would have asked for him when I called back the second time. The second guy I talked to was just a little rash. I know it was one of those at-home representatives. It was a different experience with him. But I signed up with Choice anyway.

Very informative and this company had the best reviews and was rated number one. If they are as good as they profess I will be very happy. They gave me a senior rate as well as locking in a low rate for a lifetime as well. Also guaranteed same day service.

The only issue with your company is that after submitting a claim it took more than a week for me to receive service which was ridiculous. Was not happy with the length of time it took. Hope next time I can get a quicker service.

The technician was as professional and courteous as before. However, since the repair call was to fix the exact same issue as his previous visit (10/11/22), I should not have been charged for the same repairs for a second visit.

I have been in the market for a new home warranty for about a month now. Aaron was professional and candid and I appreciated it. I feel like I have partnered with the correct company and based on the service I've received thus far, I am confident that will end up being the case.

Dishwasher was not draining. Response time was quick and service company was very good. So far our experience with Home Choice Warranty has been good. Used in Oregon and transferred our warranty to Arizona when we moved. Will probably purchase another plan when this one expires.

Not happy with service additional charges to replace a water heater for removal of water heater and modifications. There are no modifications needed if you get the same water heater. Doesn’t state anything about these charges in contract.

Only problem was amount of time it took to get it looked at, not tech fault? Plus, first time scheduled by email 10/21/2022 for 10/26/2022 by email was reasonable. Then it was changed the next day, NOT BY ME, to scheduled 5 days later. Inconvenience in that I had to change just made obligations. Also, how can I, using online claim initiation process, skip to using say my local tech as opposed to unknown out of Northern VA, several hours away? I had gotten someone 15 miles away to agree to your estimation submission thru me and then come out and make repairs, as it turned out, if needed? Thanks. In end it worked out.

Service man was good and informative but there was confusion when he was coming. He was told Saturday and our email said Sunday. We were able to communicate with him and he came on Saturday. He came and assessed the problem and is coming back on Tuesday.

We got very prompt service on our garbage disposal. The technician, Evan, was very friendly and professional. He diagnosed our unit and replaced it within an hour with a new one. Very pleased with this whole process. I would recommend their shop and Choice Warranty to anyone.

I have had few experiences with Choice Home Warranty and can honestly say the service was very professional and prompt. The service technicians have always been professional and personable. I would highly recommended CHW to anyone looking for a home warranty service.

An order was put in to replace unit.. Order did not take long to get approved. Communication was accurate and on point! Would definitely recommend to others. The unit will be replaced in time before the weather changes. Will write a follow up after the new unit is installed.

Guy was very polite and knew his job. Even he mentioned me that my water heater was leaking which I was completely unaware. This time he was on time compare to last time which I had very bad experiences with the same Choice company.

Choice Home Warranty came through for me incredibly quickly when my water heater exploded day before my wife had a major surgery. They were able to supply a Plummer next morning, approve and supply a new one, and arrange the installation to be completed by 2pm same day. Amazing! Thank you!

So far Choice Home Warranty has been our favorite company to work with. In the past we used companies that took weeks to send a technician, never updated us on what was going on, took hours to get ahold of, and much more. Choice is easy to submit a claim with and constantly strives to keep their clients updated and reminded. Thank you Choice for having our backs when things don't go according to plan!

The tech was great but was unable to fix the AC because your co. has it tied up in red tape. So my issue that I put in the claim on 9/19/22 is still not fixed. Now 11/1/22. My AC hasn’t worked for a month and a half. He was good you are not!!!!

Choice let me know in a very timely manner I could get a local plumber to replace my very old broken water heater. Choice worked with the plumber and email me the amount to be reimbursed to me. The plumber was able to do all the work this afternoon putting in the tedious work to get my new water heater up two floors.

Could not have ask for better Customer Service. Am looking forward to your services based off of this young man's presentation of your company. Bad service from another company brought us to your company. Not only is the price better but you cover much more than we had previously had.

Choice had the best offer. I, fortunately, put it on three different homes that I purchased, so they were able to be a little fair on the costs. In my primary home around August, I had my air conditioning unit stop working. Being in Florida in August, they couldn't find anybody. So, I had to find a technician. I had to pay for it and then they would reimburse me afterward, which is not the way things are supposed to work. I paid them a $65 fee to diagnose it and then I had to pay the technician $85 to correct it. Then I had to wait for my money for the $85. They said, “We appreciate you helping us out.” I said, “Yeah, but I paid you guys the fee to begin with, and then I got to underwrite your business to reimburse me.”

Being a new member, experience with my first service call has been extremely customer-friendly and seamless; the systems and processes appear to be appropriate. The automated system was easy to use and efficient. Having an option to understand the potential contractors then making a selection would have been preferred.

Sensors and blinking light issue. Door is hard to close with both the wall pad and also the car remote unit. For about a week with issue so decided to request tech service repair. Did online claim request at lunch time and about 1 hour had an service appt. made. Fast response for service appointment.

Choice responded quickly. Technician courteous, professional and very knowledgeable. I was required to pay $30 overnight shipping for a part. FedEx delivered the part to wrong address. Needed a second part for repair. Total time spent without hot water waiting for parts 9 days. Other than that, experience was great.

Choice Home Warranty is fast to get a technician to your house to fix the problem! They schedule an appointment as soon as they get your complaint! The company they sent out to fix my electrical problem was very professional and fixed everything in a timely manner!!! Thanks so much!!!

Excellent service, positive, high energy w/ good customer relations. Discussed all potential options and alternative plans. Thanks for the your recommendations & assist with managing our Policy. Bravo Steven **. Karen & Tony. Thank you.

I attempted to secure a pro-rated refund after verifying another Denial of Claims (3 of 4 claims denied). I purchased a 5 year policy and am 2 years and 4 months into that period. Essentially, after they did the prorated calculations, it left me with about $510.00. What they don't tell you about is that they also subtract the associated expenses CHW has incurred, I.e. any claim monies they have paid out! Because the one claim they paid out was for almost $600, it wiped out any refundable amount. Buyer beware of the fine print.

I’ve had three recent experiences with Choice Home Warranty. One with a roof leak and 2 separate air conditioning situations weeks apart. All experiences have been excellent with excellent repair people and I recommend Choice Home Warranty to anyone looking for a reliable home warranty company.

System was 3# low on Freon / definitely has a leak in the system that needs repaired / System was recharged but the leak repair was denied! How many time does the system have to be recharged before fixing the problem?

Excellent service, fixed my fridge with no problem. I am so thankful for the service with CHW. Hope the services continue to be this excellent. So far, very good. I would recommend others to join CHW as well. Thank you, thank you and thank you.

He came on time, and finished the job in two trip. He was not organized. He said his truck is in shop. He went and bought some parts and first the color did not match, after with my pressure not accepting the product, he went and bought the correct one and finished the job.

The tech was kind, efficient, and helpful. He did a great job. There was black junk around containers on the dishwasher door. He diagnosed that a part had a broken seal. He ordered the part and we set an appointment to repair it a week later. The part was sent to my house.

Fixed the problem with my disposal. The technician who arrived was very prompt and efficient. I would recommend them to my friends. He explained the problem and what he did to fix it, and showed me what was causing the problem in the first place. He tested everything thoroughly to be certain everything was working properly.

Roger was mostly easy to work with. He explained things clearly. I know that when you repeat everything so many times with potential customers it is easy to fly right through what you need to say. As I grow older I realize my brain doesn't move as fast as some people talk. Not Roger's fault, but at times I would ask him the same question he just answered because somewhere along the way, I missed it. Roger was understanding and respectful. I appreciate his help in the matter of home warranty options. Jill

I am extremely happy with the technician. We have had the pleasure of having Southern AC service our units several times. He is always a professional and does great work. I would highly recommend this company to anyone. I am less excited with the process that Choice uses to get the work done. Choice's process initially is easy. However, there is not a process by which I can guarantee the technician I get is Southern AC. It has to go out to bid and they have to get on the system to capture it. The process is cumbersome. It would be great if I could make a claim and select a known Choice technician that I trust and have had good experiences with.

Took over a week just to get someone out and when you would call back we are working if in it could be 24-48 hours. No one gets in a hurry or wants to work. My electric in my garage was out which messed up my pump to my furnace so I called my furnace man and paid him out of pocket $155.98 and he fixed that furnace and I had to run off an extension cord until my son who works out of town got home and fixed the electric.

The rep was very nice. He told me how the warranty works and how much it would cost.

It is my opinion, based on experience, that Choice Home Warranty actions are based on their financial bottom line. I have had 2 service needs since the first of the year for different systems (internal plumbing, clothes washer breakdown). CHW's first choice for service contractors, in both cases, were companies 2 hours from my home (google map shortest route), and in one case, another state. I had to source my own local plumber and press them for a local washer repairman. Reimbursement takes ~30 days and can come in the form of a gift card (new washer). A wrestling match all the way.

I am happy with the experience with CHW. This is the fist time using anything like this. It was so effortless, just pick up the home and call. I would not hesitate to recommend CHW to family member or friend. Thank you CHW.

We've had this technician come out a few time for other repairs. He has diagnosed the problem correctly each time and has ordered the correct part needed and made the repair quickly. Cleaned up after himself and was pleasant to work with.

I used them a month ago but I had to get my own serviceperson and I'm not really happy about that. I'm nearly 80 and I nearly had a nervous breakdown trying to get all that done. I didn't get a home warranty so I would have to go through all that. They put the request out and they didn't get any hits. Then they told me I could get my own contractor. I called a plumber and he was wonderful. I had two different jobs that he had to do. He had to replace the garbage disposal, and then he had to work on a clogged drain. The plumber told me that he absolutely refused to work with Choice because it takes up to three months to get payment.

I was told inaccurate information when I signed back on after my first year. You scam people and never “replace” their appliance and you low ball the amount you give to someone. It will not even cover 1/3 of the replacement cost. Your customer service people have no empathy. I can’t wait till my contract is over so I can go to a reputable company.

The tech called within an hour and was here when he said he would be. He determined I needed a new icemaker and within an hour he had picked it up and had it installed. Great experience. Would recommend this gentleman.

He fixed it and checked it out to ensure it would not happen again. He came within the time allotted, was very pleasant, and cleaned up everything before his departure. I was amazed at how quickly Choice Home Warranty responded to my request for service.

My recent experience with customer service was far from acceptable. I had a food disposer that failed and upon opening a claim it took over a week to get someone to replace it. And this only occurred when I called someone local to do it. I spoke with customer service 4 times, each time the reply was to allow another 24 hours for Choice to find a tech. After the first 24 hour period expired I should have been allowed to obtain someone on my own (and have Choice reimburse me) rather than having to wait, going without a food disposal for over a week. If I had not purchased a 5 year contract it's doubtful it would extend an annual. I sincerely hope the service is what I'm promised in the contract should I have to open a claim for some other reason.

I Had been cooking and was working fine - all at once no power - lights -nothing - we checked breaker box and it was OK - even flipped it off and on but no response at all - no indication of problem before.

We’ve had Choice Home for several years and are very satisfied with their services. We’ve requested repairs on various items and only once did we have a problem, which was no fault of CHW. The service technician was the problem and after several call backs to CHW a new technician was sent out and problem taken care of. The only complaint we have with CHW is when it’s time for renewal of the policy they start several months in advance of expiration date and are very persistent in their sales pitch. To the point of making me want to scream. We’re well aware of the expiration date and have always renewed in plenty of time, taking no chance of lapse of coverage. When I ask not to be pestered with follow up phone calls no one there understands the meaning of NO PHONE CALLS.

The young man that came to repair my heating system was friendly and professional and did a great job, and yes, I have heat! The heater was blowing "cool" air when I turned it on and now the heat is great. Just in time for the winter months.

My furnace wasn’t heating so I went online to create a claim to have someone come out to take a look. I received an email from Choice on the same day that a heating technician was scheduled for Wed of the following week. I had contacted them on a Friday and the weather was back up to the 60’s. The heating guys came out and diagnosed the problem as gas valve not working properly and they submitted their report to Choice immediately and Choice approved the repair. The repair was done same day. I’m very pleased with the outcome.

The plumber that came was on time. Very professional and took care of the problem very quickly and efficiently. My toilet and sink work just fine now. He fixed the toilet with a new part and he quickly unclog the sink. To that I say thank you very much.

Have been a Choice Home Warranty member for under a year and recently had an issue with my washer making a lot of noise. Choice sent a repairman within two days of my reporting the issue. It turned out to be a bad motor and currently awaiting installation which is scheduled in two weeks. So far so good with my experience with Choice Home Warranty.

The technicians that came from Abundant Air were great, they found the problem quickly and got my heater going. I was very pleased with them and wouldn't hesitate to recommend them and Abundant Air. I was also pleased with Choice Home Warranty for a quick response.

Refrigerator stopped working on a Sunday. Claim filed Monday, rep I talked to said the repairman could come the next day. He came on Thursday. Repairman was excellent. The refrigerator had to be replaced. The process was seamless. However, the payment was made in the form a Lowe's ecard. That limits me to one vendor and their pricing. So it prevents me from getting the best price available. The worst part is that it may take up to 30 days to get the ecard. Who in the world can do without a fridge for 30 days? In this world of electronics should only take 30 seconds! Boo on you!!!

My appointment was on Monday and I called him on Thursday and asked if it’s possible he can come earlier, he was nice enough and came fixed my freezer, now my freezer is running good so far, he nice and prompt.

Not good. Choice Warranty doesn't do what it says. Is the second time that I have to replace an appliance but they just want to pay about 1/3 of what it will costs me to buy the other one. So much for "we will replace it for a same one or better"...lol

The gentleman called the day before to confirm appointment and again when he was in route. Although he was not as early arriving as planned, he kept me informed of findings and repaired the problem promptly. He was very polite to my mother who was home at the time. If he'd been on time or called to say he was running late, he'd get five stars/10/10. It's probably a 9/10 now. So we'd recommend them. It did take Choice a little longer than I would have liked to get a technician scheduled. That's on Choice, not the technician.

4th time's a charm. Teksquad was challenging to work with on this project. Our time schedules didn't mesh. They moved 3 appointments and apparently the tech came on Monday 10/24 and was at the gate but didn't leave a message, so I didn't get the call to let him in. Finally, technician came on Tuesday early morning. He did a great job and has ordered a part. Now to wait another 5-10 days.

The plumber was great and in a timely manner. But the list of extras not covered were too expensive to even consider. We got a second opinion and replaced the WH and the extras for half the price Choice quoted. What good is a Home Warranty if you cannot afford to use it?

When I signed up with Choice, it was all right. They had a pretty good deal.

My experience signing up was fine. But since then, I've gotten an email just about every day trying to get me to buy the security system for my house which I don't want. Also, I didn't know at the time they were strictly an online company. I had asked, “Are you gonna mail me my policy?" but they were strictly by email. Other than that, they emailed me everything.

Choice Home Warranty is good to have. I called today Friday October 28, 2022 on a dishwasher & clothes washer (2 claims), and they have a tech already scheduled for Monday October 31, 2022. WOW that’s quick. I have had Choice Warranty for about 8 years and would encourage all to have.

I received service claims quickly and through my e-mail, which is good for me. Coordinating the scheduling and payment to the technician is a problem. We are working on it. I think there should be a better way to pay them through Choice.

I was very satisfied with the fast service and response...OSP is a fantastic plumbing co. (Reynaldo tech, young man with a lot of plumbing knowledge, and friendly).. Unfortunately for this project I was covered, but understandable, object is stuck! Even though I had to pay out of pocket, I still have a smile...all because of the good service CHW employees gave me...Thank You!

CHOICE HOME WARRANTY IS DEFINITELY NOT AMERICA'S 2ND BEST HOME WARRANTY SERVICE... They paid for their endorsements. If you dig deeper into other sites like Yelp, you will get true reviews from real people. On June 7, 2022 I took a 4-year home warranty policy from this company. On Sept. 19th, 2022 I filed a claim for our dishwasher to be fixed. Oct. 3rd, 2022 I finally received an email telling me that a service tech would come on 10-5-22 to look at our appliance between 11:00 am - 3:00 pm...he never came. After many calls to the service tech, I finally got a call back asking me what the issue was, which I proceeded to tell him and what we tested and checked first. It was obvious that he didn't want to come and told me he would put into CHW a write-up to replace the dishwasher. After weeks of multiple calls to the service tech as well as Choice Home Warranty with no responses.

Quick service and got the job done in a very professional manner. Cleaned up after himself. Highly recommend them. Listened to what I had to say and didn’t try to go with a canned solution. Also gave me tips to use in case problem came up again until they could get out again.

This morning I found my garbage disposal had leaked and made a mess of my cabinet. I called Choice and by this afternoon my disposal was replaced. Thank you Choice Warranty and Vince of T&T Plumbing. He arrived on time. Assessed the problem and left to pick up the new disposal unit.

Received a response right away when I called for service. Was assigned to a local technician right away. He came out within a couple of days and had the parts. Fixed my dryer on the spot. Tech was very prompt and professional. Best home warranty ever.

I have been paying for this "warranty" service for 5 years. On 9/14/2022, I made my first claim. After assigning and re-assigning my claim three times, as of 10/28/2022, they have never come through with the promised service. Dealing with them by phone was, in most cases, like pulling teeth. PLEASE do not do business with them.

This home warranty claims to replace your appliances if they break. However, in practice, they give you a small amount which does not actually cover the cost to buy a new appliance, or any money to help with installation. Our microwave broke and we paid the service fee to find out it needed replaced. Instead of getting us a new microwave, Choice Home Warranty decided they would give us about half the amount a similar microwave would be in Lowe's gift cards. On top of this, it would take 20 days to get these gift cards. This was not what was advertised, but I was told this is allowed per their terms. These say that the company can give whatever it deems fit for a replacement with no recourse to the consumer. This is not acceptable behavior from a home warranty company, which exists to safeguard your home appliances. AVOID AT ALL COSTS! NOT A REAL HOME WARRANTY!

Updated on 11/11/2022: The technician was professional and courteous. The stem was broken on the hot water handle of the bathtub. He replaced the parts needed. The bathroom sink wasn’t draining, he removed and reconnected the drain pipe. We appreciated the attention to the problems and solutions. Thank you.

There appears to be too many parts to be replaced, estimated time for parts and repairs was for over weeks. Looked at prices of new dryers and they appeared to be cheaper than the cost of the parts and cost of repairs.

Difficult to speak to anyone; too many exclusions, and the quality of techs dispatched was very uneven. We even had a tech who falsified the diagnosis backed-up by photos not even of our appliance. This was reported to CHW but they continued to use this company.

Ice Maker was leaking and not working properly. Contacted CHW on 10-16-22. CHW arranged for Sears Home Services to Respond. They responded and Tech arrived 10-21-22; verified ice-maker needed replaced. Ordered ice-maker and set appointment for 10-28-22. Received ice-maker at my home on 10-26-22. Different Tech arrived as scheduled on 10-28-22 and removed and installed new ice-maker. Very professional.

The service TECH was very informative about our problem with the ice maker not receiving water it need to make ice, are timer working as it was made to do. The tech also show me what he was doing to the ice maker..

Matthew from Lyday plumbing was great. Unfortunately he couldn’t fully fix the problem because he didn’t have the equipment needed. I am very unhappy with CHW because this has been happening since we moved in and it’s just been fixed with about 6 bandages over the last 2-2 1/2 years.

The Choice office timely contacted a local appliance repair place. I had to change the time of the original appointment, and that wasn’t an issue with the local company. The men from VIP Appliance were on time and soon saw the problem and fixed it. They were very congenial and professional. I would call them again.

Horrible experience!!!! Amount offered by Choice is barely a fourth of amount to replace unit even with the cheapest model out there!!' I spoke with a supervisor and was told basically "take it or leave it". That's all you offer!! My response is you are not the only carrier out there and I WILL replace you with a more reputable company who cares about their customers!!

I have to wait 10 days to get a service tech just to look at my issue. It will probably take additional time to repair after the problem is diagnosed. After the thousands of dollars I have paid to CHW, I expected a better response. This is not acceptable.

MY Serviceman was Great! Choice Warranty did not clarify why I was denied. I am elderly and emails are hard for me to read. The big thing is I have requested a hard paper copy multiple times, they always say it's in mail. It's been months. I believe I'm going to cancel my policy and put the money away, so when something goes wrong, I can just use that money to fix it. Bad customer service. Great knowledgeable Serviceman!

My problem was that the freezer still worked but refrigerator part was not cooling. First tech I would not recommend but the second one was very good, fixed the problem and gave helpful information. The fan had died and froze all the drip lines.

Within a very short period of time CHW hook me up with a plumber. Was able to schedule me quickly as well and was there within the time frame that they stated. Work was done quickly and efficiently and correctly.

Robert is the person I spoke with. He was a gentleman through the process and I would recommend him as the person to call. When I first contacted this service company he had called me back and offered me a fair price and I appreciated that and when I had everything confirmed I returned the call to him and the rest is History.

In the past I had other home warranty that did everything withing their power not to provide help with you most needed. When it comes to Choose Home Warranty that is not the case, they got your back. Love these guys.

Got a quick return phone call and spoke with a very nice sales person. Have not received anything such as an account summary. Only got this survey. I need some sort of receipt of payment, etc. that explains my coverage. Thank you.

Easy fix this time. Vlad came out again to fix an appliance and show me how to identify issues in the future. Came same day as I called and I was able to communicate by text for an ETA. Fast and Reliable service as always.

Technician was knowledgeable and courteous and had replacement part in truck. Very satisfied with service provided. He also came within time window provided and called beforehand. Would hire Quality Ambient LLC again for any HVAC problems.

The technician was excellent and answered all my questions. He additionally answered my phone call after the repair and was extremely helpful. Thank you for sending Thomas Neels Plumbing. Highly recommended! Please send us Tom Neels for all my plumbing needs. Thank you for your help.

Former electrician couldn't solve my situation, but this one was wonderful and problem fixed! He researched, traced lines, switched breakers on and off, replaced 2 switches and even matched the correct plate covers. Now he's on to repair a couple other areas that others couldn't. It's like having a genie!

Daniel was very knowledgeable, polite and communicated very well. He was here when he said he would be. He found parts when no one else could. I just meet him for the first time so I can't comment on anything else. Looking forward for Nov 4th when he comes back.

My garage opener wasn’t working; I called and was given an appointment very quickly and the technician they sent was very polite and knowledgeable. He resolved my problem. I had to get a new opener and that was covered under my plan.

You gave me email that said he would arrive between 11am and 3pm. I cleared my calendar till 4pm. I called him at 3pm as he had not called me. He said his order time was for 4pm to 8pm and he was coming from Orlando. It was NOT his fault. It was yours. So he arrived at 730pm and left at 740pm. Quickest $65 for doing nothing but tell me that it was probably internal magnetic part of motor and it could not be repaired and that you would email me the next day and give me a check to go towards the replacement. He sent you a picture and report. You never sent me email. I had to call you Monday the 21st and you went around and around and said you were sending me a letter that you denied my claim???? For what reason???? It was clearly wear and tear.

Been over a week since I made the claim and hot water heater is still not fixed. No communication when it will be fixed. I’ve called multiple times for an update but keep getting the runaround. Claims they are waiting on a part.

No problem starting claim. I had a small glitch this time with scheduling appointments but the second repairman was nice and knowledgeable. The main problem is the 30-day wait for an email egift card when your washer needs to be replaced.

Very pleasant and knew what she was talking about and that means a lot. She gave me her direct phone number and you don't get that very often. Told me exactly what to look for and how to do claims and what phone numbers to call and also that you can go on the computer and how long the contract is and when it would renew.

The coverage and customer service are wonderful. My one complaint is that at the beginning of this week I opened up two claims and only one has been followed up on. The one technician that came was wonderful and efficient but I would like the other claim resolved. Thank you!

I had a home warranty before Choice Home Warranty, and I was very dissatisfied with them. I called Choice Home Warranty up, and they gave me a great rate. Their technicians are very knowledgeable and friendly. They get the job done. Sometimes you have to wait a little bit for their customer support. But usually when they get on the line, they are Johnny-on-the-spot.

Choice Home Warranty ended up being the most responsive via email. We started with them in September. We had to wait 30 days before they activate it. All we did was get a “Welcome to Choice” email. When you sign up to get a quote, you get many calls. They just keep beating on you and Choice did the same thing. I never realize that it was going to inundate me with emails, phone calls, and text messages. They're brutal. My biggest concern was it was always a one-year deal. I didn't even know they had a three-year or five-year. It was never in the offers. They were really in the hard press to get me to do the one year instead of going for five years or three years for a better price. They just drove and drove, and it made me feel like they didn't truly appreciate me as a customer. They just appreciated the dollars. We kept them though.

Still waiting for a technician to assigned to fix my hot water heater. This should be done at the time of my call. I shouldn't have to wait for hours in order for a technician to assigned a simple job.

Overall I am happy with the service I receive from Choice Warranty. The one area that can be managed better is the supplies that the technicians have. If you are coming to work on a unit you should minimally have what is generally approved. I find it hard to believe that these technicians only have what’s not covered on hand prompting a person to get it because they do not want to wait until the product is ordered.

I was having A/C problems and made an appointment thru the app and I got help quickly and my problem was solved. They even showed up 2 days early which was totally unexpected but definitely appreciated. I have five stars on there for now and if that changes I will change the review, but I'm sure it will remain as is.

They are very efficient with my claim. Technician came after 4 days and fixed the problem. I will recommend to everyone this company. Thank you for your service. I had few claims before. They did the same respond. The money you pay for them is very worth.

Though ice maker was not filling properly. The technician told me it was a problem with the drain. He cleaned out the drain and found a lot of broken glass. He then defrosted the coils and cleaned the coils and the drain. He was very efficient, knowable, pleasurable, and fast. I would recommend him as well as CHOICE HOME WARRANTY to anyone and everyone I can.

Fast easy great service! Tech person was very nice and made the experience smooth and quickly. The online service is also very easy to file the claim. Once the email was return after filing claim got it on the next day.

I tried to turn my furnace on and it would not stay on. I could hear the burners come on then off. I called Choice Home Warranty (8 times) and got the same answer as if they were reading from a cue card! They said they couldn’t find a service company in my area that wasn’t booked up! They recommended I call a company and have that company fix my problem and I would be reimbursed within 30 days! I know how this works! They (Warranty Companies) find something wrong with what or the way I did things and won’t pay me back! I have a $75 deductible through Choice Warranty but would have to pay the whole bill up front then wait for my money!

Transmission for washing machine required replacement. New part in one week but part was not new. It was used and defective. New transmission came two weeks and the repair was made. We were without a washer for almost a month. Reached out to Choice and obtained pushback and some lip from Customer Support. Refused to escalate matters to obtain the part more quickly.

Outstanding service. The plumber quickly identified the problem and fixed the issue in no time. The plumber Respected my house by wearing booties while indoors and wore facial masks for health reasons. I will highly recommend them for future concerns.

Two issues to report. Tried auto program but could not include second problem. Once a person came on the line, everything went quickly and smoothly. Both issues regarding pool were combined on one claim and we were done in no time at all. Thank You!

Garage door stopped working just as we were preparing to move and movers due to arrive in a few days. I submitted a claim and the repair person's office called that same day (a Thursday) and scheduled him to come out Saturday, however, when I told her the garage was full of things to be packed by the movers and we needed it fixed ASAP she suggested I call the serviceman who was also the owner and ask if he could come sooner. I called him and he agreed to come the next morning. He arrived on time and fixed the door quickly and his price was very reasonable. We have been very pleased each of the 2 times we've needed to file a claim.

The technician found a leak in our air conditioner (Freon) by bringing his equipment and testing it. He then explained thoroughly what the problem was and what needed to be done including what needs to be purchased for the new air conditioner. He was very knowledgeable about air conditioning.

A technician came out to review dryer operation. They found that the dryer tub was cracked. Choice Warranty denied the claim indicating the damage was due to rust and corrosion. The technician told me that the tub was broken and that was all that was reported to choice. The claim was appealed and the case manager said they based the decision on the picture sent in.

Cynthia was polite, funny, helpful and resourceful. While I was originally interested in additional information, she made the process so easy I knew I needed to sign up right now! If the rest of Choice is as great as she is, I know I will be pleased with this decision!

I have been lucky enough to date to have had to use the service just once but the work was done well and in a timely fashion. I recently renewed my contract and got a very fair rate. I would definitely recommend Choice Home Warranty to a friend.

My wife seemed to think her washer was not operating properly. She called you folks and requested a service call. You folks set up the appointment and within a short period of time Bj Appliance came out and checked out the washer. The two technicians were very nice and helpful. We give them 5 stars. Thank you

Serviceman was prompt and followed all the guidelines to when he would arrive. Courtesy informed me as to what the problem was and that he would have to let the company know, at which time he then informed me of their decision.

I like "online" contact vs telephone conversation, because of time, it is quicker..I am giving Co 4 stars for now, because I received conflicting appointments and time dates. Choice send me confirmation for Saturday Oct.22, 2022, time 3:00pm to 8:00pm. Winston Doors do not work on Saturdays. I waited past 3:00 pm and then I called them, to find out that, they are not coming. Also Second reconfirmation was at wrong time.

Wonderful service. On time appointment, found issue with hot water tank, removed old tank and new tank was installed. Very friendly & professional. Completed job from start to finish in a timely manner. Would recommend for anyone needing their service. Thank you!

Arranged by warranty co very promptly. Repair was started within 2 days. Part needed to be ordered and follow up installation of part was made. Showed up and finished repair when stated. so easy. This was my 3rd repair for items in my home. Always answered promptly and scheduled repairs done when needed.

I put in a request with Choice Home Warranty to have a slow drain cleared. Claim number **. A plumber arrived at my house and Choice Home Warranty refused to authorize service until I proved that a repair was made on a previous claim even though Choice Home Warranty paid a portion of the repair AND it was made by the same plumbing company. If this is an issue why wasn't it brought up before Choice Home Warranty sent someone to my house costing me $65 for nothing? I requested to speak to a manager and was told I would receive a return call within 4 hours. 22 hours and counting and still no call. Choice Home Warranty needs to prove I didn't make the repair (I did), reschedule the plumber to clear the drain and not charge me another $65. So far Choice Home Warranty is marginal at best, and useless at worst. I feel trapped in a policy that is better at denying service than it is at providing any of the services I paid for. Nothing but regrets so far!

I put in a request for service for my air conditioning, because it wasn’t cooling. It is October but still hitting 90 here in Florida. A technician was assigned quickly and the appointment was next day, and I loved the contractor, otherwise this would be a 1 star review. The tech diagnosed the problem quickly and contacted Choice Home for authorization to make the repair. They denied it. They said they needed info from me because they had denied an earlier claim for my air conditioning.

Choice had BCA Climate control to set appointment and they contacted me but I had to cancel as my original installer repaired it instead. Both Choice and BCA Climate Control were ready to take care of my needs. Thank you.

Freezer failed and he got it fixed same day having to make a trip to the store to get part. Rating tech only, not the company of choice. Would not give Choice any stars at all. Choice Home Warranty has been cheating me for years...Anyone interested in learning how, contact me at address on file. I get improper refunds, I don't get repairs, reimbursements per their company policy and they simply don't care about their customers.

Choice Warranty would not reimburse me for the initial service call because it wasn’t one of their technicians. This was my first time to use the warranty and I wasn’t aware that Choice Warranty had to assign the technician. Thus, I’m out the cost of 2 service calls. The service technician found the same fault that I found before I called Choice Warranty.

The technician that came out was very friendly, respectful and knowledgeable. This is the first time that I have ever had a home warranty, but I definitely would recommend Choice Warranty to take care of your home needs. They are quick to respond, great customer service, and easy to work with.

I was well pleased to sign up with my English speaking rep, Gerald. He informed me of applicable discounts and easy payment plans. I don't believe I will be sorry for my decision to purchase with Choice Home Warranty! I will surely refer family and friends. This is such peace of mind!

Technician was great. Choice replacement offer was unfair and inadequate. They do not replace your brand or finish of appliance but come up with some generic substitute and then only offer what they say with no substantiated back up is the wholesale price. $249 to replace a $929 MSRP dishwasher. Please explain to me how I am supposed to be happy with that. It’s an insult.

Gabriel from Phoenix HS, LLC is always on time, courteous, knowledgeable, and takes care of our plumbing issues completely. We've had bad luck with other plumbers assigned to us through CHW, so now we specifically request Phoenix HS for all our plumbing needs.

I chose to take a gift card to purchase another washer as replacement option. I was told after I chose this option, it could take 30 days to email me the gift card. Sending an email should never take that long. It's another way to delay receipt of your service.

They always find a way not to pay for replacement. $300 for an $800 dishwasher. $0 for an air conditioner. Carefully read the contract. There is a phrase or clause that denies their responsibility to pay for replacement. What sounded like a good deal really was not.

I called Saturday - they came out on Tuesday. I wish they could have come out sooner. I’m not happy that the diagnoses could not have been resolved with materials he had in the car. Now I will have to wait an additional several days and our warranty is not covering the replacement of the gasket. I’m not told why. Why did I pay all this money for coverage if I have to pay for service call, installation and now the part needed?

The lady on the phone was very nice taking my new claims. She said someone would be getting in touch we. I put in two claims. One for the hot water heater and one for the garbage disposal. I really hope to hear from someone very. I had to cut off the hot water heater.

He checked my clothes dryer, he checked every single part of my dryer. He knows what he’s doing. Very polite and educated person. He explain what was the problem. And he put everything back. Also he pick up everything before he leave.

Huge let down. When I got the warranty I was told that all appliances were covered to include the water heater. When my water heater leaked causing flood damage I was told that everything on the water heater was covered under the warranty except the water tank. I have been disappointed with CHW since I purchased the warranty and will be terminating my warranty with CHW.

Overall, I think Choice is one the best options for home warranty coverage; however, the sales rep really ruined the experience with his attitude. I initially called just to get information regarding coverage cost and claim copay. The rep provided me with a lot of options. He ran through the numbers fairly quick…it was kind of hard to keep up. When I advised him that I would review his email and get back with him in a couple of days, he advised me that he had only spent the “past 16 minutes” on the phone with me was because he thought that I was going to purchase the plan at that time. He dropped his initial offer to a more discounted price and I accepted because I knew that I was going to select Choice prior to calling in. Although I remained kind to the rep, I truly did not appreciate his tone. If you don’t like your job, then you should quit.

Technician was very knowledgeable - did not get his name. He was in and out so fast and fixed the issue quickly. Choice Home Warranty has always sent out the best companies and people since I signed up with them. Very happy with company.

I was very pleased with the information that was provided by Sean, all questions were answered promptly and he listened to my needs and concerns. WI was offered several different plans and all were explained completely, then we discussed what would work best for me.

The guy from Choice who called me was super nice. I have another warranty and they claim that I have t pay them until my contract was up. The guy from Choice told me that if I pay them a certain amount, he would put my payment on hold until December. So, that’s a super nice deal that he didn’t have to do and I appreciate that. It really made me feel good, especially after the way I was treated by others. I was very happy. That made me even more glad that I had decided to go with Choice Home Warranty. They called me back really soon when I was trying to find something, and the gentleman that signed me up was also very nice.

The last repair was on my air conditioning, and I wasn't thrilled with the results. That fella that came out to do the work was a real pleasant young fella. But when I called about the cleaning, because I thought since it wasn't working right, the warranty would take care of it. But it didn't. And Choice hey wanted $900 to do it. So, we just made our mind that we wouldn't be dealing with them anymore. The guy that came out to do the well pump, they put some astronomical figure. We paid $75. And it was 570. The part was 100 bucks. So, they exaggerate the prices. There was another item we called to have fixed. It was our water softener. I thought they took care of our water supply to the house. But they said that it wasn't covered, and they didn't send anybody out for that.

Our fridge was freezing up in the freezer compartment while it was warming up to room temp in the fresh food compartment. Filed a claim on Saturday and had an appointment Monday morning. Diagnosed the problem and made the repair in half an hour or so. Two days later, all is still working fine.

I submitted a claim with details of what happened, but instead of a representative calling stating that my policy does not cover that, they sent a tech out for me to pay $$ just for them to deny the claim. Choice could have contacted me to let me know that it was not covered and not even worry about wasting my time and the tech's time. I am out of a service fee and still have to pay more money to get the job done.

Above range microwave/convection oven; Technician prompt, courteous. Explained why unit would not be repaired. Due to nonreplaceable/available parts..arrived on time; trying to learn new software program; reviewed choice warranty policy, procedure replacement policy. Unit was returned to previous status upon arrival.

I’ve enjoyed having Choice. Customer service is good. Quick response between the time you call and when a repairman comes out. The downsides are, if your appliance or system are deemed non-repairable, you have to wait 30 days to receive funds. This is unacceptable as we spent close to the amount they’re refunding you on fast food (for the fridge) or at laundromats (for washer). Additionally, the refund amount is “usually” disappointing. Lastly, they try to limit you to a Lowe’s gift card. Be sure to ask for a check if you’d rather shop around.

I was disappointed that it took Choice Home over a week to find a repair service. (It would have been a real hardship if it had been my stand alone freezer or my air conditioner for example). However, once Universal Appliance Repairs showed up, I was very satisfied with their service. The freezer was repaired on the spot, but the dishwasher needed a part replaced, which they immediately got authorization to order, and as soon as it arrived (about a week later), they came back and installed it. I can definitely recommend them.

The representative was very experienced, courteous, and considerate. I would recommend him to talk to friends and family that need a plan or a good personal advisor. He also provided options which enabled us to make a better decision and save more money now and into the future.

Both representatives I worked with today over the phone were knowledgeable and friendly. Very helpful. I was able to renew my warranty without any issues and have coverage that I have found very helpful in the past. I hope to not have to use them, but glad to have it if I do.

As yet, the refrigerator has not been repaired, still waiting for parts.The technician appeared capable, but could not complete the repair until parts arrive. When parts arrive and the repair has been completed, I can make a more accurate review.

The technician was on time and informed me of what was needed. He worked quickly....and gave me an update as he finished up. I was thoroughly satisfied with his knowledge and professionalism. I would recommend him and his service company anytime!

I was fortunate enough to have spoken with Mr. Aaron ** with Choice Warranty. He was very patient n very informative with explaining my coverages regarding my entire policy! Every question and concern was met with a no-nonsense concise explanation! He was awesome!! I am looking forward to doing business with Choice these next 6 yrs!!

Condenser Fan replaced - very good tech who thinks outside the box. Kept appointment and well prepared to take care of problem. Nice to deal with tech that uses common sense in today's computer world. Hope other different claims will work out as well so I can continue to carry home warranty with Choice.

Our technician arrived promptly and began work on our oven which shut off when heating at above 400°. It throws a P3 code and shuts off. He took the oven apart and determined it needed a new control board. It could be rebuilt but the cost would be as expensive as a new oven. He notified Choice Home Warranty. I am awaiting final results. Jordan was thorough. I rate him a 10.

I just had a plumber fix a small leak under my sink. I had plumbers put all new sinks in my home three years ago. The plumber reported back to you that the p valve was not glued properly and Choice Home Warranty sent me an email stating it was not normal wear and tear so it would not be covered. Very disappointed that after three years of the sink install you claim it was not normal wear and tear.

Excellent work. Courteous and professional. Very pleasant to work with. They came in and immediately identified what the problem was, took a photo and submitted it for approval. I thought that I wouldn't hear back from them in a couple of days. But they came back in less than 30 mins and completed the job.

Regarding repair of 30 year old, the MEND tech said it would be cheaper to replace toilet than to repair it. I purchased the new toilet with no charge to Choice. The old toilet was the standard low height. Now that we're 30 years older, as 76 plus seniors, I went ahead had tech install new toilet. It sure is nice to use that higher toilet. The MEAD tech was professional and courteous and I want him next time needed. Choice should have approved this replacement!!!

Technician was prompt, friendly and knowledgeable. Excellent service. He actually arrived two hours early. Made the claim in Thursday and since it wasn’t an emergency it was set up for the following business day. Not sure what else to write. Thank goodness it was an easy fix

Not happy that the parts of my ice maker was not covered. I don't understand how it is listed under wear & tear since it is used multiple times a day!!!! The service man was very good & knew immediately what was wrong when he looked at it. Had to wait until Choice approved parts & finally told me it is not covered!

This was my first experience with Choice, having just started with them in Sept 2022. The service was scheduled within 48 hours of my posting the claim. I very much appreciated that Abraham, owner of Luxfifth Plumbing LLC, called me the day before to confirm the appt and the morning of to let me know he was on the way. He was very courteous, put up with my questions, diagnosed the cause quickly, and made the repair.

It took short time to be done well and quickly. Great experience. The Technician inspected the device very well with patience and got the proper parts he needed and did his best to find out what is the problem and finally got the best solution

The person I spoke to was able to answer all of my questions and offered a great price. The only issue is that coverage doesn't start for 30 days and the money-back guarantee ends in 30 days. That doesn't seem fair. Otherwise, so far I am pleased.

Simply Plumbing didn't answer my calls; the technician was very late. Worse company ever. The technician, however, was professional, but didn't apologize for his tardiness. Choice Warranty took too long to assign a company. The agent whom I spoke to was professional, but overall, I'm not pleased with the service I received from Choice Warranty.

The repairman was a general appliance. He was unable to figure out why the washer will not pull cold water for the rinse cycle. He said that is just how the machine works (computer). It is made to use only cold water to rinse. It will not rinse.

The technician came to my house on-time, and he has done a remarkable work to resolve the kitchen sinker linkage problem, and we are very satisfied and thankful for the fast turnaround time from the time we requested this service until the time this service was done.

You have already deducted the month payment but no contract, no information about how to get service. I have a dryer that quit on me. A dishes washer don’t work. When am I going to get some service on these things.

Polite, came on time and fixed the problem. Removed shoes as requested. Knew what he was doing and explained what was the cause of thermostat problem. He gave us a call to let us know approximately what time he will be arriving at our house. He was very friendly and pleasant.

The company is okay. They do what they say they're going to do. They can definitely make it better. The site is hard to log in via phone and you don't get to select your availability. They send you the date and time of the appointment without regard for your own schedule. So, if you can't make it then you have to call or make sure they can come another time, which in itself is a waste of time and should be better.