Choice Home Warranty Reviews

The technician called to let me know when he was going to be at the house for the repair. I asked that he call Me and let me know what the problem was with the heat system. I did not receive a call. My tenant had to inform me of what was being done. I need to speak to the tech that is doing the work. I do not expect my tenants to inform me of work that is being done on my property.

Called Choice for a leaking faucet and they and got it fixed. It did take some time for a plumber to come right over as they were all busy in the city I currently live in. The good thing is that the faucet that was leaking was the hot tub so we can do without that one for a week.

I have been dealing with this ongoing issue with my ice-maker not making ice. I've made claims to CHW & people have come out to the house. The issue was NEVER fixed. Finally a Sears technician came to the house and found the problem right away that was NOT seen nor addressed by the other subcontractors. Why did CHW use those subcontractors (who don't always know what they're doing) thereby prolonging the problem? So CHW spared no time in coming to their conclusion that we're not covered for a real remedy. If a replacement door isn't available, then what? A different fridge/freezer. Nope says CHW! Not covered in my policy (even though I have the most coverage possible). I'm very disappointed. ALL HOME WARRANTY COMPANIES ARE THE SAME! No one is out there that will really help you. You have to do your due diligence and research the appliance you want to buy. Home Warranty companies just take your money.

I called about my AC unit building a block of ice inside of the unit. Choice sent 3 AC companies and none of them ever checked. I had to get my own HVAC company to check it and when it was determined that the defrost board was bad Choice denied the claim. Each time I called Choice about anything they denied the claim only to have me pay $75 each time. I wouldn’t recommend Choice to anyone.

Amazing customer service. My last claim went very well. Technician went above and beyond to get the job done. I use to have warranty with another local company and their service was horrible. After paying warranty for a whole year, they could service my claim, then I found Choice. Was skeptical but am glad I did.

Niro from First Class HVAC was awesome! Choice Home Warranty did a speedy job with our claim. Niro came out and fixed our heater same day! Very happy with how our claim was handled. I would highly recommend First Class HVAC to anyone. I really rely on company online reviews and definitely give 5 stars for the great service and professionalism we received from Niro.

Service is great but the app could use some work. It would also be nice if they added discount services to maintain equipment such as an AC tune up as we make our way to summer. Or maybe discounts for other services such as camera installs, doorbell installs, or any other home needs.

The service technician was terrific. He explained the problem and how to avoid problems in the future. The length of time to get service was too long. It would be better to receive service within 2-3 days. 5 days was a long time to wait with a family of 8. Otherwise, I would have given 5 stars.

Technician was here the time he said he would be, he was very efficient and knew what to do in the repair. Was very satisfied with his knowledge and work done. I have nothing else to say, he was good, friendly, and efficient. He cleaned up everything when he was done with the job. He came a long way, but came on time.

Service was completed the day after opening the claim, thank you! Technician was quick and professional and washer performs perfectly. This was my third claim and Choice did very well. Everyone I will recommend Choice to my friends.

Our technician was great, fast, efficient, courteous, but it did take Choice Home Warranty a month to get someone to come out and get it fixed, but they did take our payment when it was due. Was not happy with the wait time. Choice Home Warranty came highly recommended. That is why we moved from one company to Choice.

As I was considering Choice for my home, I was told I could choose who I wanted to use, a main reason why I decided to go with Choice. I have certain established Relationships with companies that have proven track records with me. This issue worked out, but ended up costing me almost $800 because my toilet could not be properly repaired. I don’t know these companies that come to make repairs. I will let this experience go. If I have an issue like this for my pool, I will go back to the other home warranty company.

We are very satisfied with Choice Home Warranty. They have skilled and reliable technicians and they provided timely correspondences through phone call, emails and text messages. Nik from Appliance Care was able to come ahead of schedule, he diagnosed, ordered the parts and fixed our washer. We recommend Choice Home Warranty and Nik from Appliance Care for their excellent customer service.

Choice Home Warranty does what they’re supposed to do. They follow through. The contractors are qualified. The last one was especially good. The hardest thing is getting local merchants to get in. I don't know if I should have paid $6,000. Sometimes, I wonder if I kept that money, I could have just used it for when I needed it.

The process with Choice Home Warranty is straightforward. The only issue was when we had a fridge that went out. Sears took a long time but they still did a great job.

Have a heating unit on roof and is an older unit so ignition isn’t working. The unit is supposed to be covered for natural wear and tear but the technician said it was clogged so they denied claim. Had a real AC and heating company come out today. Said it’s not clogged. Just old and natural wear and tear. This technician was a handyman at best. They sent out and charged me extra money for using a debit card. Ya. I had to pay to get denied and lied to.

It took six months, but I finally got a service provider to show up for the claim I put in. Not sure what the outcome is yet. Waiting for them to inform me what to expect. This is not how I would like to see the process to go. I should not be asked to provide a review until the process is completed.

Tech was on time, friendly & did a great job. He was very knowledgeable, gave us a lot of helpful information. I would gladly recommend him to anyone looking for a honest and thorough technician to service their heating and air conditioning unit. We especially appreciated his input regarding the capacitor and the expected life cycle information.

Contacted you regarding repair needed to my heating system and you denied repair. Also a smaller problem with gurgling in my drain with no water running in my unit at the time and a "vent" of some sort to prevent this back up and potential overflow denied. I inherited this policy prepaid. I will not renew nor recommend your services

Choice is cheaper than American Home Warranty, which is another company that I went through. I took them on the consideration that they would get local people because I live in Oklahoma. It's spread out and it takes a while for people to respond to a service call out here. But they don't tell you that sometimes you can use people that you know in your area who do that for a living. You make a claim and then, they go on their computer and find their people that they've worked with. But those people are 60 miles away.

Called in and had a visit by a tech. He only addressed one of the two items, and came back to replace a gasket. 2nd call in was over 30 days so paid another $75 fee, which is ok since it's part of the program, 2nd tech more knowledgeable. What is NOT OK is that of the 3 items mentioned on this second call all were denied, then after many, over 10 calls, 2 were approved. They keep saying I didn't include one of the items and needed to listen to the call in claim tape- 4 weeks later---The last item has been called on multiple times. Each time being told they'd get back to me within 24-48 hours-4 times, NO CALL BACK and when I call in again and again they say the same thing!!!!

I had three Tickets in for repair: Each one of them was a disaster: It has taken 10 days to get anything fixed; You sent a landscaper to do a plumbing job: He took the $75.00 and disappeared. Ceiling fan stopped rotating ...You want to give me a $70.00 credit for a $300 Fan ...Ticket 3 Toilet bowl was loose. Needed a new seal, I had to Pay the tech $120.00 out of pocket because you did not approve the work.

After 6 weeks, and multiple service techs from electric company and A/C company, finally got the RIGHT tech to find and correct the issue. Insurance companies have numerous service providers, and it may take more than one to get the problems corrected. If you can, request one that you may be familiar with, if not, talk to a LIVE representative.

Miro is courteous, knowledgeable, quick, efficient and polite. He is timely and respectful, he made sure not to walk on my solar panels and he even came back the same day as soon as it was approved to make sure my family could enjoy a warm night. I put more than the recommended minimum and the site kicked it back. That’s agitating

The tech you sent out was the best, he did his job with care. He arrived on time and help me understand what he was doing. He was the best. He was respectable and very professional. He was polite and took his time accessing the problem. He was a perfect gentleman.

I was very satisfied with the technician who was sent to our home to fix the water heater. He was highly skilled and efficient in his work, and he was also very polite and courteous. Our home warranty company did a great job of finding the best company for the job, and they were very diligent in following up with us, even though many businesses are currently fully booked.

The agent was very patient, understanding of my concerns. Adam was able to answer all questions I asked and go into detail on things I needed to know. It was a pleasure signing up with your company. He also explained how Everything worked, also informed me I could possibly pick who I wanted to come to my home if any issues arise.

I am telling you up front - This company only cares about taking your money. My toilet was clogged, they wouldn't cover because Tech had to remove toilet to unclog - so they only covered to have someone use plunger / snake. Which I had already did, doesn't take a special person for that. They say they are available 24/7 - They are NOT - their website is, Yes you can make claim online anytime-you answer all questions, submit photos - but all my claims took over a week to get a tech- and once tech arrives, it's just to look, they then need to submit paperwork for approval, Another week or 2. It took a month to get a $4 pipe replaced under my kitchen sink. They are a joke. Even the Technicians have told me they are the worst to deal with. I am going back to my previous home warranty - I paid a bit more, but repairs got done, and it was done in a timely manner.

The plumber was on time and completed the work quickly. He was very courteous and professional. He also left no mess to clean up. I would recommend him to anyone that needs a plumber. Thank you for sending this man, did an outstanding job for me and my family and we would use him for any plumbing work we have.

Pleasant and patient with all my questions, kind and cool to talk to. Currently switching from a different home warranty, and I feel confident with my decision here, Mike was trustworthy and made the process easy. He was very knowledgeable, with any questions he had an answer and understood my concerns and comments. Thank you for your time.

I have never had a bad response or experience from any of the companies/people you have sent to assist with whatever my needs were. I will continue to use you for all my home repair needs in the future. Thank you for all your due diligence. If I can help with something in the future please do hesitate to ask.

I would like to commend an individual in the resolution Department. Her name is Stephanie. She was very helpful with assisting me with the issues I was having on getting the repairs done or replace on my AC unit. She went beyond with helping me out. Sometimes reps don't do that all. It's just checked the block thing. But she did not. Thanks to her.

In the past, I had some claims with Choice Home Warranty that were handled, but then lately, I had an issue where I was very unhappy with Choice. They did not have the manager talk to me about the situation. When I filed the claim, they could not find a contractor. They asked me to find a contractor. One of their representatives just told me, "You find one. You hire that contractor and submit the invoice after." When I did that, they refused the claim. They said they would have to have it approved before, which is somewhere probably in the fine print, but I followed the instructions of their representative without going back to all the paperwork again.They should have made some kind of adjustment under the circumstances.

I am disappointed in Choice. Their first response is typically "Oh, that malfunction is due to normal wear and tear and not qualified under the contract." It is not worth appealing because the person you talk to says the same thing and won't even entertain reasons why that isn't the case and shuts you off. I would not recommend Choice.

Ron listened carefully to my description of the problem with my washer, thoroughly and meticulously analyzed it (Ron examined the machine literally from top to bottom, even though he was fairly certain the problem lay primarily in its computer chip), and then explained to me both the problem and the timeline for its repair. He offered a remarkable combination of expertise and customer service.

Booked our appointment online with Choice then I followed up with a phone call, Joe was very helpful and personable and even better was able to come the same morning to and fix our toilet... Very happy with the service. Will update in the future but so far so good... Very happy so far with our purchase of the Choice Warranty.

Choice sent out plumbers in a timely manner to assess and resolve my issues. My only complaint is that the plumbers were not able to contact Choice to get approval. They were about to leave and reschedule the fix until I decided to call Choice myself and plead with them to respond to the plumber before they left.

Did a good job. ONly thing is it takes a little while for you to find a technician. It was a couple of days before one could come out and fix the problem. But when they finally found one, they came the very same day. Texted me when they found someone to let me know the name and number of the company. They also texted me and let me know when they would be arriving.

I purchased warranty about three months ago. I paid the extra price for pool and freezer. A couple of weeks ago I noticed the pool filter tank had cracked and was leaking. I submitted a claim and waited and waited. I called several times to see when I could expect someone to repair. They kept telling me they couldn’t find anyone. Finally after about ten days they let me know someone would be out on Wednesday, I stayed home to be here but nobody showed up, I called the company that was supposed to be here but they knew nothing about coming out. I called CHW back and they gave me a different date for repair but when I called the repair company they still were not called to come out.

Thank you to Tracy for giving us the information needed to take a decision on coverage for my home. Appreciate the time and the guide to make my decision more secure and trust They give me detail on my coverage and let me have some questions with positive answers. Also they send me all my package information by email right away without waiting to review and take a decision. I will recommended to other people because I like the time and details on coverage and warranty.

Up until this current claim, Choice has been pretty good. When we had a dishwasher issue, the contractor came out and took care of it pretty quickly. It was the same when the washing machine had an issue. But this last issue I'm in the middle of is really, really perplexing. I noticed a leak coming from the vicinity of my hot water heater out in the garage. So I couldn't figure out where it was coming from, so I put in a claim. They sent out a plumbing company. The plumber looked at it and said the problem was my hot water heater.

Choice provided the best offer. They assured me they had many representatives in California. They have been operating here a long time so they had identified service providers, and that there would be little or no delay in providing service. The claim process is fairly easy and straightforward. But the providers of services are few and far between. Typically, they say that if I search out a service provider and refer them to Choice, they will review and possibly approve that provider to do the service. Once the claim is submitted, there's usually a week or more delay for someone to come out, even if it's an essential system in the house, but the providers have been very good. I've been pleased with the outcomes of the providers. But Choice could be true to their word. In sales, they could stop saying that they could identify providers immediately. In service, they could increase the frequency with which a provider was on site here in the home within a day or two.

The individual that signed me up was pleasant at first but kept insisting on upselling me. Sure it was a good deal over 5 years. But I just don't have that much money to spend right now. I argued with him for 10min before I had to put my foot down and insist that I was not interested in any kind of upsell. The guy would not take the hint. I did sign up for a year and am looking forward to using the service but that sales guy needs to chill.

In most cases, submitting a claim with Choice has been quite well. The reps have been quite well over the phone when we call in the claim and they seem to set the appointments up very well. They've been prompt in scheduling appointments and the people always call ahead of time to make sure we're gonna be available. But we had a problem a couple of years ago with the person who was gonna do the service for the stove who took their time dragging it out.

Nowhere in Choice Home Warranty's sales spiel does the salesperson who is on the phone ever tell you that any money is gonna come out of your pocket when everything is done. I had a hot water heater go on me. The salesperson never mentioned that if the hot water heater was gonna cost $3,000, $1,000 was gonna come out of my pocket and it had to. So, I had to put $1,000 out under duress because the household was with children, and it did not have hot water for weeks.

Frankie was very helpful, informative, and quick. He got my home covered, all appliances, pool, jacuzzi, etc. For a very reasonable price locked in 4 six years, fully transferable and with discounts for multiple properties available. When I spend time on the phone with companies like XM or Verizon, it always seems to take forever. This call was 15 minutes. Thanks for your quick and professional help, and the great coverage!

Always read the fine print. My refrigerator was deemed non repairable, and Choice Home Warranty offered my 30 percent of the value of a like and kind replacement. When I objected, they pointed to Section E, Number 3 in limitations, which allows them to offer me any number with no recourse. I objected to the offer, and their response was to put a manager on the phone and she said that she was last line of appeal as there is no independent appraisal function. I am forced to take pennies on the dollar. The language is not clear at inception, and the manager admitted on the phone that they would only offer maximum pay out ($3000) on HVAC systems, even if refrigerator cost $4-$6000 these days for high end systems. I can't replace the unit for that amount, and their offer and their manager were frankly insulting.

Choice Home Warranty nitpicks about a lot of little things. They were fine with the issue we had with our garbage disposal. They did replace it, but we had to pay two charges for that because they referred us to the wrong company. They sent somebody back, and they charged us two deductibles. So, that's what we're really unhappy about. That should not have had happened. If they were that terrific, it wouldn't have happened.

I had a different warranty when I first got here and then that policy ended and somebody told me about Choice. It seemed like it was a pretty good switch, especially for the call out fee. Also, getting in touch with somebody is pretty quick and every time I talk to somebody, whoever I talk to is friendly, which helps out a lot.

I was new to Choice Home Warranty and I wanted seasonal maintenance done on the air conditioner but they said they don't offer it. Then, I had them come out because we were experiencing a little bit of a problem with the air conditioning. It was running forever when trying to cool things down. The tech said I was low on Freon and they took it back to the company. They came back and said they would cover the compressor, but I would have to cover the air handler. The new compressor will not be compatible with the old air handler due to the Freon that is being used in each one of them. The old air conditioner was using the old type of expensive Freon at $120 a pound.

Good To Go Plumbing is wonderful. David is knowledgeable and does a good job. From making the appointment to the end they were a pleasure to work with. Really took the stress out of dealing with plumbing issues. They were also respectful of my property and left everything as tidy as it was when they arrived. Couldn't be more pleased.

I am disappointed with this company because I had a plumbing problem and it was an emergency so I had to get it fixed. I called the company to try to get an reimbursement and was told because I didn't call them first they will not do it. But if I have insurance with you it shouldn't matter if I called someone to get the plumbing fixed because it take forever for them to find someone to come out to repair the problem. They still would have have to pay one way or the other.

Ron did a great job. Very friendly, professional and helpful. I was kept informed as to when he would be there and he came when he said he would. Checked out the problem and took care of it quickly. This is my first claim and am happy with the results.

Submitting a claim is very straightforward. You submit it and within a few days, Choice will get back to you and tell you that someone has been assigned to attend to your issues. They tell me who the person is in the email and the person ends up calling, or the person calls and says they've been assigned to the ticket. The techs have been good. But the guy who was doing my ceiling got upset with me because when he was putting the ceiling fan up, I said he needed gloves on. He was touching the top of the ceiling with his hand and it would leave prints. If he is changing a fan that has grease on it possibly, he should make sure he has gloves on. It’s common courtesy. He should know that. I went downstairs and got gloves for him. He had a little attitude. But he did a great job.

Because I wanted to see what they offered for my roof and it clearly states very limited warranty. So the last rainfall we received I noticed water from my gutter was not going into the gutter. It seems that it was running behind the gutter and flashing. Before even coming out I explained this to them after on having them 30 days or more. Company they sent out was not even a roofer dual construction. Got his ladder looked where you can clearly see water was going and stated Choice stated they won’t cover the repair. I asked him if he could do repair while here. He said yes. Cost me $150.00 for limited coverage. Very disappointed and deceiving wording companies nowadays. Glad I didn’t wait a whole year before discovering this. Buyers beware.

Both people I spoke to were polite and knowledgeable. I travel a great deal and aren't home much so it's nice to know my home is protected while I'm out gallivanting around.. I really can't give a good review as I have yet to use your services..

Service was good and they did repair it and working correctly. The only negative was it took over a week to come check it another week for the part. Two weeks with no heat in February was a little rough. It was a smooth process other than that. Hopefully this will not be the normal time to get an issue repaired.

Excellent Service, first time using them but Technician was here within a day or two to fix the issue with my microwave and he knew what the issue was before arriving, had the part ready and had it installed within 15 minutes or so and it's been running ever since!

I've had a lot of claims with Choice, which is why I liked them. They gave me a new fridge though they didn’t pay for it all. But I’m okay with that. The laundry machine was also repaired without any cost. Both happened at the same time and I thought Choice would reject me but they sent the technicians. The people always come on time. But I don’t want the company who came for the laundry machine anymore. They are called Sears. The guy took the co-pay without doing anything. When I called them back, they said they would refund the money but they didn't. So, I called Choice Warranty and they gave me another technician. I normally submit claims on the phone because I’m not a computer person and the service has been excellent. I'm paying 62 now but it's okay because Vhoice has done a lot for me.

My claim was quickly processed and the repair man was there in less than 48 hours. Submitting the claim was easy. No hassle. The repair company was prompt, explained what was wrong, had the posts with him to fix the issue and was done in 45 minutes. I'm so glad I purchased my warranty.

Bruce provide clear and concise information related to the Choice Home Warranty. He was both professional and kind and considerate. I hope that if I should ever need to use the warranty that my dealings are as good!

The technician from AKS was outstanding. They repaired my breakers and so far everything is working. I made a good choice and going with Choice #Warranty. Very accommodating company. Andrea came back twice to do the repairs. Knew exactly what he was doing. Very confident in person, very professional, and experienced. Even left his phone number if you needed additional help.

Our technician was very knowledgeable and very thorough with his assessment of the hot water heater. He found the problem very quickly and submitted the claim to CHW. He stated that over time, older appliances do develop stress cracks from age and this was one of those times. Claim was denied because CHW is going against the technician's findings and stating that it isn't covered because the crack was "probably" there when we purchased the insurance with no actually data to back up that claim.

Submitting a claim with Choice has been fine and the process is easy. The techs that they've sent out have been very good as well.

Most of the time, our experience submitting a claim with CHW has been good, except that we live far out in the country and sometimes, it takes them a bit to get somebody out to us because they have trouble finding people who will come out. Usually, I call when I submit a claim and the reps have always been very polite. I've had, a couple of times, asked for a supervisor, and that tends to be a little bit sticky because it's almost like they don't wanna get you a supervisor. But most of the time, the reps have been good. The techs have always been excellent too.

I submitted three claims with Choice and the technicians of Choice were awesome. They told me what was wrong and how to fix it. But every time, Choice would deny the claim. I had to get it fixed myself because Choice wouldn't do it. They said, "That's just what's in the contract." According to the technicians that I talked to, Choice always denies the claim, doesn't matter what it is. They said they've never had a claim where they got anything fixed. Choice is a scam. I filed a complaint with the Better Business Bureau. I also fixed everything myself and then canceled my warranty with them. Would never work with them again.

My experience with Choice has not been that great. I called and asked them to send a mechanic to repair my dishwasher, and the guy came and I paid the $85. He said that he needed to order a part but it's been almost a month and I haven't heard from him. I think I'm going to cancel Choice. It's also too expensive.

My washer was repaired so fast that I barely had enough dirty clothes to wash to try it out after the repairman left! I called on Saturday afternoon, shortly after had an email with an appointment set for Monday. Repairman came out, found out the problem & came back less than 48 hours later with the part & fixed it. I am very impressed! My washer was repaired so fast that I barely had enough dirty clothes to wash to try it out after the repairman left! I called on Saturday afternoon, shortly after had an email with an appointment set for Monday. Repairman came out, found out the problem & came back less that 48 hours later with the part & fixed it. I am very impressed!

My only experience so far was with the gentleman who ‘sold’ me the policy. As I had just paid over $500 to replace my garage door opener, I was very receptive to his call, which was made after I filled out a questionnaire online. He was very pleasant, not pushy at all, and patient with my questions.

Very professional workers, I love this instance, what they provide gives me peace of mind. I do recommend it to anyone, thank you so much for all the services you all provide to all your happy customers that you have. I will keep being your customer for the years to come. Thank you so much.

Agent was friendly and persistent. Covered most questions I had. Knew his job and what the plan covered. I purchased the monthly plan because I wanted to review the policy and make sure I understood what I am buying. I hope this is the type of coverage I believe I can use.

I was extremely impressed with Allied yesterday. They originally set the appt out a week but I got a call and they came the same day as the claim was made! The tech was super professional and did quality work. They even called ahead to find out make, model, serial # to make sure they had proper parts etc.!

When I submit a claim, it takes far too long to hear back from you on finding me a provider to work my issue. During an emergency situation this is a problem. You only allow one time a year to go look for my own vendor and this isn't good either. I don't know if it's because you can't find anyone that will honor your business here in Alaska or why there is always a delay, but this need to be resolved. And if it is because no one will take your business then Alaskans that are using your service need to be able to find our own vendors and submit the claim for reimbursement.

The technician knew exactly what to do to repair my dishwasher. He started with the remove of the holding screws and pulled the dishwasher out from under the counter. He removed the bottom cover to look at the pump. The pump was work correctly. He found a clog between the air vent on the counter and the garbage disposal. Removing the clog, the dishwasher drain correctly.

A claim was put in last week concerning my furnace. As of today no one has contacted me to let me know when someone is coming out to check it. Will you please have someone to contact me and let me know what is going on. I did talk to a representative and she was telling me that they're trying to find somebody in the area but as of today no one has been selected. Thank You.

Overall, I am happy about my washing machine claim. I received a quick and immediate response, and the repairman was excellent. I was disappointed that when Choice says "replace" that doesn't really mean "replace" and instead means a smaller dollar amount will be given "towards" a new purchase. I am still waiting for my funds to put towards a new device. I was also disappointed that my only option to replace the device was through Lowe's. Lowe's does not carry the brand of washer that we use. Also, because of the length of time it is taking to get our "egift card" amount to put towards the replacement, we have missed many sales opportunities; therefore, will be paying more than half the amount of the purchase out of pocket. So the CHW sales pitch "We will fix or REPLACE your device" doesn't exactly mean "replace", it means, "assist with the replacement amount that you will pay out of pocket for the replacement". This is misleading to customers.

Choice Home Warranty response was outstanding, same day the technician showed up and replaced the damaged water heater. The website is very friendly and easy to navigate. I would highly recommend this company to any homeowner. I was very pleasantly surprised by the excellent service since in the past I have had a negative experience with home warranty companies.

Pleasant and informative with conversation about plans that are available that meets my needs an very affordable also. Most plans that are out there don't cover total range of your complete home the fact that water leaks that could cause more problems are covered. Also all electrical is covered also which is a big thing any home coverage would be very expensive but this plans is very affordable.

I am a senior citizen and I have peace of mind that I have Choice Home Warranty! The warranty covers so much that could go wrong in your house and the warranty covers most repairs. No red tape! I can sleep

I was shopping around for a new warranty company after my current one changed owners three times and the rate kept going up. Kyle was extremely patient and kind in explaining my options and price details. No pushing sales tactics but just an overall good business strategy with professionalism. He was the reason I switched.

The service technician who came was great. After that it was a nightmare. I have reported this to the Better Business Bureau. I am the 125th person just this month to do so, I am also contacting the Bureau of Consumer Affairs and am starting a class action suit to stop your unethical business practices. I don't know how your conscious lets you sleep. You are nothing but thieves!

After debacle with Iron Mountain Plumbing, I was very impressed with First Action Plumbing Service. Very professional and knowledgeable technicians. Repairs completed in a timely manner and good cleanup after completion of job. Highly recommend First Action Plumbing Service. Good technicians, courteous and very efficient. They were a breath of fresh air after having to deal with the rude and unprofessional technicians from Iron Mountain Plumbing.

Maurice was fun to talk to. He was polite, agreeable, and very knowledgeable. He answered all my questions and was very patient while I made my decisions about the particular coverages I desired. He never tried to pressure me into anything. Signing up was quick and easy. I think management should give Maurice a raise. Thanks Maurice.

My technician was very helpful. He recommended to CHW that my issue be referred to a plumber due to the drain stoppage. I’m still waiting on a callback from a supervisor regarding claim status. It’s been an hour. I have some concerns about paying for plumbing knowing it was a drain problem to begin with. No issues with the Tech.

I had two repairs done, 1st was the furnace/heatpump and the contractor was professional, polite and definitely seemed to know what he was doing. He was also quick and efficient. The 2nd job was a garage door repair, the contractor was again professional, polite, knowledgeable and quick and efficient. I would rate both a 10....

The Voice Response System is efficient and effective for getting an immediate response to your claim, CHW will give the service company’s name, phone number, date and time of the appointment. Plus, CHW will advise you of any actions you must do in preparation for the appointment. Once the technician submit the findings of your claim, Choice Home Warranty gives an immediate response.

Seth was extremely helpful with getting my warranty. He was extremely friendly and knowledgeable throughout our phone call and seems to care about the customer. I would highly recommend others just based on the phone call alone. I am excited to see how the warranty works out and how that service is.

Choice Home Warranty is excellent. They respond quickly and their appointments add directly to the calendar. The technicians are courtesy and explain their work. The work is completed in a timely fashion. We have used other companies in the past. Choice Home Warranty is a major different and much more user friendly. I definitely recommend Choice Home Warranty.

Once a technician was assigned to us, he was EXCELLENT; but Choice took almost 2 weeks to assign a technician! Once Parker of Crucial Repairs was assigned to us, he contacted us immediately and did all he could do but had to wait for Choice to order the hot water heater. Once he received the hot water heater, he immediately scheduled a time to install it, and he completed the job this morning. Being without hot water for almost 2 weeks created some major problems for us, and if Choice could have scheduled a technician sooner, we would have given a 5-star review.

I had concerns because the furnace would not stay lit. The technician Choice sent to check the furnace introduced himself, checked for gas backup and problems and took care of the problem that was causing the pilot to continue to go out. He informed me of the problem and service performed. He was courteous, professional and informative.

We are very pleased with the service this company provided us. They were fast and accurate with the job they performed. Sean was very professional, friendly and respectful. The company’s employees are very professional and helpful, they resolved inquiries soon. They followed up with us with our work orders and the contractor they sent was very knowledgeable.

The tech was nice, but Choice refused to pay for repair of ceiling fan. Don't know if these high payments each month are worth it....still deciding.... I think the repair of globe would have cost 20.00-40.00 dollars,. It was cracked, causing chain turn-on to not work. Leaving us to have to go to Home-depot or Lowes and find a replacement. My fan is only 5 months old. This was not worth an 85.00 service call!

The amount for the replacement was ridiculous, can't purchase a new dryer with the money they offered and will not increase it after talking to them. I was with American Home Shield before, they were very good at replacing your items because they will make sure your item is delivered and installed. With Choice you do not have enough money to purchase and you have to pay for your delivery yourself. I only switch because I thought they were cheaper but they are not. They also take a very long time to do your service. Approximately 2 weeks wait period for service.

Called in, spoke with a customer advocate and within 15 minutes a Vendor was assigned and they called me back to schedule an appointment within 1 hr for plumbing issue at my rent house. The vendor cleared the problem and call me back to advise me of situation and advised renter

Did an excellent job of figuring out problem. Was very good in explaining the situation! Wish they could have been here sooner! It took 5 days! This is a very good investment for senior citizens! The service call is minimal and they send great people! All in all a great experience and enjoy doing business with you!

Great experience with the technician. Very polite and attentive and fast service. Waiting now for pieces to change. I do recommend Nick as efficient. He ran a diagnosis and took his time to find what was wrong. Apparently my machine needs new drums. He has ordered them and will call me back when he receives the pieces.

The claim process is very smooth even with it being online and the claim responsiveness is just as good again being online. I have had a number of claims and they all have been handled with the same attention. I have been very happy with the decision to move to Choice.

Easy process from start to finish! Filed claim online, heard back immediately, job scheduled and the service from APR Garage Doors was great! Issue resolved with one visit plus they were able to assist me with the battery replacement in the remote door opener, meaning they went over and above! Thank you Choice and APR!

We have had a wonderful relationship with Choice until this last fix. The company they sent to us was a pain. There was no way to communicate with them and after numerous calls to the company and to Choice I never received a call back as promised each time. The problem was fixed with our home issue, but to this day I have not received any communication from either company about my complaint.

No technician in my area which took a couple days. Called a local tech. He was awesome but CHW made it very difficult for him. Had to wait 5 days for authorization to get work done. The work was completed immediately after I called my technician. CHW only paid a third of the cost. Ads make it sound like it’s all covered.

The technician was excellent, but I was not pleased with waiting up to 30 days to get a Lowes e-card for a replacement for my washing machine. I need to wash clothes now and not wait that long. I was not pleased with the amount of the e-card credit, or how they arrived at that amount. I cannot buy a new washing machine for that amount of money.

Mr. **, of Appliance Repair Specialist, LLC, is a very professional Technician and individual. Today is the second time he has been to my home for repairs. He is extremely knowledgeable and gets the job done to perfection. I will most definitely request Mr. ** for service again, when needed.

You guys surprised me, you actually followed through with the repair just as you promised when I signed up. I was expecting a hassle. Instead, you responded to my claim online promptly, I had a plumber calling me the next day. He showed up early and was very straightforward, honest, and fixed the problem. He didn't try to upsell us on anything and was in and out in less than 1 hour. What can I say, I am very impressed! Thanks very much, Walt.

I was very impressed with the salesperson. He was very polite, and professional and knew how to sell without pressure. I believe I'm gonna be satisfied with your company. I just recently had a bad experience with my previous warranty company... It was just not a good experience. Thanks for the call, it was worth answering.

I have had Choice since 2015 and have always been pleased. Their level of response to claims and sending out professional and knowledgeable repair persons is the key reason I keep this company as my warranty provider.

The tech identified my issue and took care of it pretty fast, I thought I had a different problem but he showed me my issue and pointed out other issues I had. He got me up and running. I am so grateful for his help so thank you so much.

Claim never closed. Payment not issued despite technician's efforts to repair. CHW kept asking for more information and technician complied with more information as well as some photos. We were without heat in the bedrooms for several days. I am on blood thinners so I'm always cold and having the temp of the bedroom at 64 degrees was hard to take.

The technician determined that the motor in the dishwasher was bad. The warranty had the option to replace instead of repair the appliance. They offered us $246 to replace a $700 dishwasher. When I asked where they got the value. The case manager said they could buy it wholesale for that amount. When I asked them to buy it. He said they don't purchase appliances. He then told me about the dishwashers I could order for $600 - $1100 from Lowe's online. When I asked for proof that the dishwasher could be replaced for $246, he emailed me a copy of the policy and the paragraph citing they could pay instead of replace. His evaluation took 10 minutes and no evidence backing up the price was provided. I am not impressed. I will not renew this home warranty. I will also not recommend it to anyone.

My only comment is regarding the after hours automated process. The 24/7 availability did not work for me. Phone kept cutting off. Maybe the system has an issue, however if there is no 24/7 availability it shouldn't so there is. The tech that answered this AM was polite and took care of my request.

You need to understand how ALL warranties work. They are not emergency responses, there are limitations, restrictions, and other "fine print ". While they can and do keep your costs and tec selection down, they are not your "fairy godmother". Understanding all this, I will be renewing my policy with them and believe it can be a good value.

My experience is mixed. It is negative in that I received an email from Choice Home Warranty stating the appointment would be Friday with a window of 11-3 pm. I reached out by calling and a text to confirm this time frame as it meant rearranging my schedule. I did not hear back from the plumber, Casablanca Service until 4:30 that day. His response was merely “Thank you”. I responded “Tomorrow Saturday for the repair?” There was no response. I followed up with a text on Saturday at 11:25 am to ask for a “guesstimate" - no response from Casablanca. Finally, I got a call at 2:16 pm saying the plumber would arrive in 40 minutes. This non communication was very disturbing as it merely added to the anxiousness of not having a working toilet for three days.

Current order (Ice Maker) - Has not been completed. Past order (Faucet and handles) for sink - You replaced the entire set because you could not fix one of the faucets. What you replaced it with broke last week. Instead of spending $70.00 to confirm that the handle was broken and would again be replaced by another cheap one, I bought a new set and used a handyman, who took less that 1 hour to install it. I have top gear in my home and I find it unreasonable for anyone to think I would be happy with replacing anything with cheap and un-matching things. Dishwasher repair - Your repair person left the job with a leak that caused mold.. I am going to look for another company that stands by its repair folks. They mess something back to neutral. That does not sit well with me.

Tried to contact plumber on work being done, left two messages and had no call back. Also called 4 other times, still no answer and the voicemail was FULL. The plumber finally contacted on day of app. Thank goodness he takes payment over the with credit card. Discovered he supposedly has an answering service.

The serviceman was very professional, on time & took the time to analyze the problem. He explained what was required to repair the problem. He corrected the problem & the electrical outlet is working perfectly. The serviceman had to go to Home Depot to purchase the part. He was very neat & made sure there was no excess trash left. I appreciated his patience to make sure the problem was fixed.

After being told A&E would be out on Monday between 8-5 and they didn't show up. I was then told Tuesday between 8-5 and when I called about 4:00 pm they said they might be out as late as 9:00 pm. Finally on Wednesday I called 1st thing and CHOICE said they would get another Tech out ASAP. Finally the Appliance Allstars LLC folks came out and made the repairs on Thursday.

Choice warranties are very professional, and extremely efficient and I would recommend them to everyone. If you’re having any doubts about whether to get a home warranty, I can tell you from experience that Choice is probably the best there is available. Don’t hesitate. You’ll be very happy you made the decision to go with Choice.

The repairman was understanding, knowledgeable, and experienced. Even when I changed my appointment my service repairman was understanding and willing to change the appointment. Then he was knowledgeable about the age and the type system. I understood he was knowledgeable because he answered all questions and made the experience great. Thank you for a GREAT experience!

The appointment was set up quickly by Choice Home Warranty after the claim was filed online and the service repair provided by EBO Garage Services was excellent and performed in one trip. The repairman was pleasant to deal with, was on time and notified me when he was on the way.

Had an appointment for 2/5/24, but today I get a email that my appointment has changed until 2/12/24. Wondering what is going on? This seems to happen a lot with Choice, I remember how Choice does with their clients. Why does Choice deal this way, after they have taken your money? Does anyone know?

Your system sucks. You keep sending me ads to buy a warranty even though I ALREADY BOUGHT IT and your email system is too dumb to figure that out. You set appointments without talking to the customer for insane time windows and your stupid AI chat system tells me issues are resolved when they are not which you know because you sent me an email telling me an appointment for today that never happened. This company is NOT HELPFUL. Shopping for a new one.

We called on Monday morning & didn’t get serviced until Wednesday afternoon. It took them from 9 am to 10pm to just get back to us! I sent an email by a & called to speak to someone else, never got a reply! I’m needless to say we had 3 days with no hot water.

My washer went on the fritz and by the next day I had a repair man come out. The washer was deemed a loss. Within 20 minutes of the repair man's report I had recieved a claim. Was able to go out that day and order my new washer.

CHW was very fast to respond to my claim, but not too happy with the resolution to the issue. The reimbursement to replace my appliance is enough to purchase a used machine, not taking into account the cost to remove the old unit and the cost to deliver the new machine. Plus the fact that the reimbursement is in the form of a gift card to a major box store (Lowe's) which they said I will receive within 30 days. So I need to wait until I get the card to replace the washer.

So the dryer was fixed quickly since it was a quick fix, a belt had fallen off I believe. I never got a detailed report of what the problem or repair was. Highly disappointed that it took over a week and a half to get the repair scheduled. Quite inconvenient when you have 3 kids and need to wash/dry clothes for everyone. I was told repairs would be scheduled quickly and efficiently. That means within a day or two not almost 2wks.

Service technician was very efficient and timely. He got right to work and diagnosed the problem then started to dismantle the dryer to get to the problem area. He was very thorough and quick. Repaired the dryer then cleaned the vent before he tested the dryer. Everything worked perfectly. Very happy with his service and would use him again.

The tech that came out to make my repairs was very professional, detected the problem repaired the problem in a timely manner. I was very pleased with the repair and it didn’t take up my whole day waiting for someone to show up.. Thanks for a job well done!!!

Requested service for toilet stoppage in Jan 1. Took almost 2 weeks for appointment. Plumber did not show up, called him, said he had turned the job down. Hopes reason was hard to get paid from you. Again put in request. You finally found someone. It took a while month. I find this totally outrageous. Also when I signed up I told your agent that I wanted coverage on my septic system. Tried to request service to have septic pumped out. Imagine my surprise when I found out was not covered.!! So no I am not happy with your company.

The replacement of my water heater was done very in a relatively short period of time. The technician was professional and gave me some good advice. The new water heater seems to be of good quality. I am very happy with the service I received. I thanked my friend who recommended Choice Home Warranty to me.

The Brogan service HVAC tech was very helpful and did a great job explaining to us what the issue was and fixing it. We were very well pleased with the service we received from his company along with Choice Warranty setting up the service for repair in a timely manner.

My representative was very professional and courteous and he explained everything about the home warranty coverage that the Choice Home Warranty offered and he gave me a nice price when I decided to sign up today! I own two homes so this coverage gives me peace of mind regarding the nightmare of home repair these days! Thank you!

This is by far the worst company I’ve ever worked with. They are a scam. I hope this review helps at least one person save their time and money. Worst customer service I’ve ever encountered. Rude. Liars. Terrible terrible terrible company. Will never work with them again. Just move to the next company. Anything’s better than this place.

Technician was very professional and exceptional in doing the work to repair the problem with our clothes dryer. He additionally discovered another problem for which he placed a part order and we now await a new visit date to replace the part that needs replacement. Superior work by a really excellent technician.

I am told that even though I had to find my own technicians to fix my heater in the midst of winter in Idaho that I would still not get reimbursed for the full cost. I would still have to pay a service fee when I was the one who did the service. The service fee should be reimbursed to me as well.

I am very happy with my tech. He was very informative and even answered all my questions and even educated me on certain things. He cleaned up his mess which wasn't a lot and mopped my kitchen floor where he work and was fast and very careful and was safe. Thank you for fixing my pipes and faucet. I appreciate.

Michael ** is an excellent technician who was assigned the task to fix/replace the issue, I was having with my sump pump. He not only took care of the matter but took time to explain me the issue and provide additional tips to maintain it. I would recommend Michael work ethics towards mitigating my issues and thanks to Choice Home Warranty on assistance of the matter quickly.

The plumbing company was very very good. Matt from Airserv was excellent. However, I was not happy with how the claim was handled. The shut off valve needed to be replaced. It costs $8.72 plus tax. But Choice Warranty did not want to spend the money which would not have increased the cost of the call to anyone. Very disappointed.

Very quick to give my own technician the ability to do the work. And told me exactly what I’d get back. Very pleased with them. I’ve had others and this is the best so far. I’m very pleased. Recommend to anyone looking. Rates are good as well compared to others out there.

My overall experience with the technician was ok. Had to contact him to the initial appointment, then schedule a follow up to install the part replacement. Maybe the company should have someone to assist in following up with customers to schedule appointments instead of the clients having to do it. But overall I’m glad my dishwasher is now back to normal.

Benjamin the tech who performed the work was great! The repair corrected the problem and the refrigerator is working properly. The tech was knowledgeable and completed the job in a timely matter. I would strongly recommend Choice Warranty. Benjamin the tech is very polite and does great work. He arrived on time and cleaned up after the job was completed.

The contractor was super, but as usual Choice had contract clauses that limited the extent to what he needed to do. For what I paid do for coverage was Choice was a waste of $$$ and how they ever got to be #1 is a tragedy. Choice should give me all the $$$ back I paid them.

Put in a request online for a plumber to fix my garbage disposal. Choice sent me a confirmation with all the information on who was coming out and any other information I needed. Received call from Sage Plumbing telling me when they would arrive. Technician showed up within given timeline and was a very nice man. Explained everything to me on what was going on and fixed the problem. I was very happy with Choice & Sage services.

It’s always difficult for them to find local people to help with the project. That’s the only downside to their service. But at least you can get reimbursed if you find someone yourself. It allows you to be able to afford to have big repairs done. We’ve used them several times for large issues with our furnace and plumbing.

The technician did a good job of explaining what the problem was and why he couldn't help me. At least he looked at it. Talking with him was very enlightening. He also told game me a quote for fixing the issue. However, his wording of my problem prevented me from having my home warranty policy cover it.

The repairman did a wonderful job! Scott was very thorough and solved several problems. He determined that the refrigerator did not need the new part that was ordered, but there were other problems. He worked diligently to solve them and seemed very knowledgeable. The refrigerator is working great now! Thank you!

When I reported the dishwasher was broken. Choice arranged for a technician to come to my house and fix the dishwasher. The technician came and checked it out. Detected the problem. Ordered the part and came back and fixed it. I was very pleased on how Choice took care of it.

Everything was great. The guy came out and checked. I got the response from Choice, came back and fixed it marvelous. I’m not sure if I would tell a friend about it or not because I have had some negative experiences with it but for this one thing they did fine.

Technician didn't want to disconnect the supply hose to allow moving the unit out from under the counter. We had to reschedule until We paid for a longer hose to be installed. This pushed out any trouble shooting 7 days. . . .

The electrical technician was first rate. He was able to isolate and correct the problem in just a few minutes. The company was PCS. if you have an electrical issue, I would highly recommend them. They definitely deserve a 5 star rating. Choice Warranty found a very good service provider with them

Excellent staff. They answer the phone quickly and make sure that my claim details including serial number and model is correct. They also make sure the technician knows whether my appliances are gas or electric. Looking forward to the techs visiting my home and addressing the issue. Thank you Choice Home Warranty. Have a great weekend and say thanks a lot to your staff.

Filed claim 1/30/24. Last notification is that you can't get anyone here. 2/10/2024. That is total violation of terms of Contract. I need my microwave either repaired or replaced Before 2/10/2024. I pay you on time every month. I expect the same courtesy. I have not received the same courtesy. I need reply within 24 hours.