Choice Home Warranty Reviews

Technician was very nice and polite. Knew what was wrong quickly and repaired. I would hope the same company comes again if I have any further plumbing problems. I had to reschedule and the receptionist was very helpful to change the date.

The customer representative, Greg, was very helpful and very polite. He answered my questions quickly and made my decision to enroll with Choice Home Warranty very easy. I was searching for information on other home warranty programs to make a comparison to the one I currently have. The information provided by Greg helped me to make a decision to enroll with Choice Warranty. I am looking forward to a better program that will also help me stay within my budget.

This is our 2nd year with Choice Home Warranty. They are easy to work with, provide fast scheduling and reasonably priced. We just had the best service from the team that came out to repair our kitchen disposal. They were quick, professional and polite. Thank you to Choice Home Warranty and Masters of Disasters Plumbing.

Agent who answered call was excellent. Attention and professionalism, nice and care. Unfortunately, they said I’ll have to pay the contractor for the service, that’s unexpected. But still great customer service. I can’t understand why. How Choice and the contractor decided that price.

Updated on 04/04/2024: Choice Home Warranty is absolutely a great company. I don't hesitate one minute if something's wrong that I can't repair or can't work out, I call them right away. I have used them half a dozen times at best, and they were always here, and the reps and the companies that we dealt with were right there. The work was done efficiently and on time, and there was never a problem with anything that Choice Home Warranty was involved in. I have recommended them, and I would absolutely refer them to friends and let them know the experience that I've had with Choice Home Warranty.

The technician was knowledgeable and concerned about my issue. He was able to repair my refrigerator with ease. He was on time, and followed up after the visit to confirm that everything was working properly. I would recommend this technician to anyone who is having a problem with their refrigerator.

My sister referred me and I received great deals, and better when he offered me the senior discount. Feeling safe knowing that I can call and have something fixed without going through Angi or others of like. Have a nice day!

The work was done satisfactorily. I had to wait a week though before they could come out. They also had to change the appointment at the last minute. I would have preferred a sooner appointment. My shower was dripping for a week.

Have had great service in the past and expect to continue to have this service for this new service I just ordered. My washing machine stopped working tonight so I ordered service. I also expect to renew my contract in the near future.

Placed problem on computer one evening and had a scheduled appointment the next morning. The repair company then called, asked if I wanted a sooner visit. It was scheduled the next morning. The technician Jeffery was on time, called 20 prior to arrival, got quick approval for replacement of our garbage disposal, and completed the job in 20 minutes as he promised. Best service ever!

The price is right, everything I need to cover is covered, low service call fee, and the salesperson kept the call short and to the point when I told him I was on break at work (something most salespeople Don't do).

I'm still Waiting to find out when My Dishwasher is going to be Repaired. How Long Do I Have to Wait to Find this Out? How Long before a Tech is Assigned to make this repair? When Will I Hear Something?

Choice warranty caught my eye with the reviews. The Representative was very knowledgeable and informative of the warranty and information. I look forward to Choice home warranty assisting. I Needed a warranty that is the people's choices I read the reviews.

I submitted a claim. You assigned it to Boss Rooter. He sent you the information. Wanted three time and we have not heard a thing from you. Not happy with your company. I filed a complaint with your state attorney general.

The repair man was very knowledgeable and very nice. Would recommend the service. They were on time, and texted me before arriving. He provided suggestions so it will not happen again. I was very pleased with the service and would recommend for anyone to purchase the policy.

The service was awesome! The communication was quick and he was prepared for the job at hand! I would recommend Best Electric to everyone! He replaced 5 light switches inside my house, 3 of which were dimmer switches! Love the work provided!

We paid technician $150 and he did not fix the problem on Nov. 7th. He has now notified us HE WILL RETURN to our home on Nov. 16th, which must be at his convenience, not ours. We can't wash clothes. This is totally terrible service. We need it fixed immediately. You take our money each month, so we expect good service as advertised.

The plumber came on time! Very courteous. Detected the problem and fixed it thereafter. It was an easy fix so no more words to describe.. Hopefully we won't need more service but now we know it actually works. Thank you

I called and ask if my problem was part of my policy, and was told it was great! After speaking to a representative my date and time was set and on my schedule appointment service man arrived at the set time and the problem was fixed. Service was great and done in a timely manner! Thank you Choice Home Warranty! It pays to pay for this service even if you don’t use it, it’s those unexpected problems that you really appreciate!

I called at least 4 times inquiring about my claim. Got the same scripted response. It took 3 weeks for any action. The electrician they got to do my repairs was outstanding. Something good came of the subpar experience, I made a contact. Choice Warranty please pay these guys in a timely manner!!

So they solicited me to work for them on customers homes. From the start it was a hassle to get paid from them. I finally had 3 work orders unpaid and was talking to vendors relation about this. I asked the lady if I needed to contact a lawyer to get my payment. At that time the lady said this conversation is over and your account is on 180 day hold that was April 4, 2022. On October 4th I contacted them to get my payment, at this time they said that I would have to sign a release. I signed the release and it stated I would not move forward with any litigation and they would have my payment to me within 30 days. Well the 30 days have come and gone and now they are saying I have to allow them 6-8 weeks to receive my payment. I have gotten nothing but lies and broken promises about the money they owe me. Buyer beware.

First I would like to say is, No one ever call about my plumbing issue. I had to get it fixed myself because I was damaging my PR property. About the Lowes Gift Card. I excepted it because it said it would be faster than replacement. Went I hit agreed it said I would receive with within 30 Days... That's not fast at all. Then, me never buying a Dryer before wasn't aware of their cost. I would like either a replacement or a larger amount in the Lowe's card with today's inflated prices.

Israel of One Call Solutions came to service our garage door opener almost immediately after filing a claim with Choice. He came exactly when he said he would. Very professional and nice. Found and fixed the problem right away. I would highly recommend Choice Home Warranty, and the technicians they send.

Service was provided within 24 hrs. Technician was nice and professional. Will monitor unit within the next 30 days to make sure all is working well. So far Choice Home Warranty was easy and they held up their end with no hitches.

We purchased the warranty a couple years ago primarily to cover our appliances. Our dryer broke due to normal use, and upon submitting the claim request it was denied stating it was due to physical damage. We appealed the claim and the agent stated the same position with the option for escalation. The money we paid for the policy would have been better invested in new appliances. American Home Warranty was a better company to work with.

Electrician was very courteous and knowledgeable and resolved my problem. He arrived at the time he committed to and analyzed my problem real quickly. He told me if any problems to let Choice Home Warranty know and it will be resolved in a timely fashion.

Outstanding. Very well done & service response to my claim’. Claim order number was send to me within minutes’. Nevertheless it took a while to get my call in & for a representative or agent to assist me but once I got a response everything went amazing well’..

My dryer stopped working, so I submitted a claim. Within 24 hours I received a response and an appointment. JayBee's Appliance Repair showed up on time, inquired about my problem and immediately began the diagnostic and repair. He was pleasant and knowledgeable and fast. I am so glad that I chose Choice Home Warranty.

Both of the plumbers were pleasant and found the problem. The water heater needs to be replaced. We have not had hot water in nearly a week. SO MUCH FOR ONLY COMPLETE AS LITTLE OR AS MUCH I WANT.

It was an unnecessarily high-pressure sale situation, where Choice was just trying to get me to quickly sign up. They would play the whole, “Oh, let me talk to a manager, see if I can get you a better price,” and put me on hold like a car dealership in the '70s. They would come back and say, “Okay. Well, I can do this and I can do that.” I had questions. Some of them, they knew the answers. A lot of times, they just said, “Oh, you can go on the website and get more information.” But at the same time, they would follow up with a closing like, “What card do you want to use?”

Filing a claim was very easy. The site is very easy to navigate. I used two different home warranty companies before and they weren’t very easy to deal with. One of them kicked me under the bus. The tech came the following day and fixed it. Everything was exactly as it should have been. Great customer service.

When I called up and talked to someone from Choice Home Warranty, he offered me a slightly better price than what was listed on the website to offer me to come aboard for the first year. I appreciated that. Another thing that I was excited about was that Choice offered help with plumbing or electricity. I've always had problems in finding a plumber to come here if I needed help with plumbing. I had a plumber for a long time, and he retired. I've highly recommended Choice to friends and I hope they signed up.

I spoke with a lovely lady named Melinda. My inquiry was premium going up and being a recent widow how I couldn't afford the increase. She was very kind to keep me at same rate. I thank God for people like her ❤️ who have a heart on the elderly.

Two great guys. They were knowledgeable and courteous and neat. Came when they were scheduled to come. We would recommend them to anyone. This was our first experience with Choice Warranty and it was a great one. We will tell family and friends about this company.

Our entire experience was smooth and easy with no hiccups. Response time frame was also quick. Would prefer to get a check instead of a gift card so I can pick where I buy my appliance, but it's not the end of the world.

I have been with this company for a few years now. It is a great company and the services that they have provided are excellent. They allowed me to keep using the same technicians, which allow for great continuity. Thank you.

Service reps have been the best! Very knowledgeable, understanding, and efficient! Last encounter was with a representative who repaired a sink a couple weeks back. Gave me great advice on something that panned out. It was very helpful for my home. He was kind and considerate. Didn’t have to take time to discuss anything but made it made my day. I’ve used the service two more times since. Both times great experiences. Tthis time he replaced a disposal. Overall, I’m very satisfied!!! I referred my friends and family. I hope they get onboard!

When Sears came out the first time to fix the issue, they didn't try to find out what was causing the problem. They order three parts and 10 days later they installed them. Two day after the install the same issue started again.

The technician who came from Sears Home Repairs was very friendly, informative and helpful. He explained what was wrong to me and answered other questions that I had. Excellent customer service as well as repair service. The repair took much less time than was anticipated.

We have made 3 claims on our AC/Heat and hopefully the 3rd time is the charm!! The first 2 technicians came and got the fan moving but didn’t replace the motor like it needed but were paid the deductible of $85.00 and never returned to complete the job!! The gentleman that just came out stating it is the fan motor like we knew was very nice and professional and is coming back out in a couple weeks after getting the part needed. Choice Home Warranty on the 3rd claim after a couple days of not getting a technician response they went out of their way to contact technicians themselves to get someone out ASAP which they did 2 days after!!

Tech came out and repaired leak. Next day I noticed a small leak under the sink. The repair wasn't repaired properly. I turned in a re-do to Choice, but I think they are going to treat it like a new request. Maybe it was my wording. Thank you.

The technician knew what he was doing and fixed the problem; part in hand. As expected. Did a great job of troubleshooting and analyzing a difficult problem Was safe and courteous; respectful; well Mannered. Took the time to explain what needed to be done in order to get the heat pump up and running.

Mr. ** was very accommodating to my schedule and offered me times to reschedule my appointment. He was early and professional when he arrived. He wore a mask and when asked he wore footies in the home. He completed the work and didn't mind explaining to me what was going on while he was working.

Great technician. Very friendly and expert in his job. Highly highly recommended. Was able to diagnose and fix the issue very quickly…. Great great great guy. Very responsive. Loved his job. Thanks thanks thanks.

Repair service was perfect. Choice was quick to get us someone to fix our dryer. I'll tell everyone how quick you guys it was 10 plus. Thank you. Will use this service in a heart beat. It's too easy to use. Thanks again.

Choice Home Warranty have a good price and they are so reliable and answer requests in a timely manner. The newest contract that I got from them was so good because I signed up for a year. I got good price and good deductible.

It's super easy, either by phone or on the website, to submit a claim with Choice. They respond almost immediately every time and they're always reachable. The companies they have sent a couple of times to my home have been great but I need to call back the last one who came out. He fixed my washer but it overflowed last night. It kept sending water and didn't shut down. But he was good. Aside from the issue on his work order, he checked one more thing on my washer. This probably is another issue. All in all, my experience with Choice has been wonderful. I love their service and I love the technicians they have sent to my home.

I called on Monday night with my claim and got a fast response and scheduled appointment with a technician for the next day. Very impressive. Parts have been ordered for the repair, hopefully on the 18th. However, these repairs were done in March/2022, and I hope that it doesn’t give me any more problems. I feel very comfortable with the service from Choice Warranty, and their service contractor, Sears.

I spoke with Richard. He was courteous and informative. He answered every question that I had. I had not had a Home Warranty in several years. From everything I was told I am confident that signing up for the Choice Home Warranty was a good move. Now if I have any issues with home appliance etc. After 30 days I will get the service that I will need.

It wouldn’t let me leave a zero star rating. We just purchased our house and the previous owners bought the Choice Home Warranty for us. We have never had one before. A couple weeks in, the dishwasher started leaking. I figured, great! Here’s a chance to use the home warranty! I called in the claim and had to wait about a week for a technician to come out. The technician comes out and he can’t read the part number or serial number for the dishwasher. That’s the bad news, he gives me the good news that the home warranty should pay for us to get a new dishwasher installed! Paid the $75 deductible, dishwasher is still leaking, he couldn’t work on it. Choice Home Warranty offers a check for $246. I dispute the amount and am contacted by someone presumably in India. She asks for pictures of the dishwasher so that she can verify the features for the replacement cost.

Heat issue is not resolved but should be fine and covered. Water - lost pressure for water in house. Called but was told that particular problem was not covered. Got it fixed close to $900 later and all is fine now. Very disappointed that this was not covered. Appears there will be no issues with the furnace/heater. Hopeful.

I was not charged another service fee for a follow-up visit to repair my dishwasher. The technician came for a second visit the same day as my conversation with customer service. I can't ask for better than same day service.

Very thorough, friendly and knowledgeable. Fixed my light fixture and used my breaker switch box. Would recommend this company again, and will ask for them specifically if the need arises. Good customer service from Choice Home Warranty as well. Thank you.

The matter of my claim was handle very quick and the technician was very friendly and explained everything to me. The technician was on time and I would highly recommend him. I am very happy with the handling of the claim.

I am very happy with your service. It’s quick turnaround time. You covered my ac when it needed replacement. It’s very hot in Texas. Without air conditioning it would of been a nightmare and unbearable. You guys are good at answering your phone calls. Everything was quick and easy. Thank you very much.

Water leaking from Hot Water heater. East Tennessee plumbing solutions were on time with their appointment. Drew was the service tech from the company and was very polite/professional. They went out of their way to get me scheduled in earlier. I would highly recommend this company.

Mike ** was awesome. He was able to quickly identify the issue with my AC unit and resolve the problem within an hour. We have had Mike before and the outstanding service is consistent. He is extremely efficient and knowledgeable.

Instead of fixing my washer and dishwasher Choice decided to buy out both appliances. For what you are giving us for both appliances we can't even buy one of them. I came to this company because you were supposed to be the best home warranty company around. After this experience, I will not be renewing with Choice and anybody that ask I will tell them not to go to Choice because they don't back what they advertise. Next year when my policy runs out I will not be renewing with Choice. WHAT A MISTAKE I MADE BY TRUSTING THIS COMPANY!!!

Fast claim response. Excellent technician knew what the problem was immediately. Called before arrival and was right on time. Installed the new part and then did minor calibrations on the garage door to make sure it was working perfectly. Would recommend Choice Home Warranty and S&M garage door repair.

We have decided to go with Chose Home Warranty. They got such good results! They are the best warranty plan. I just signed up with them yesterday. I am happy I went with this company. Thank you for all your help signing up!

I am pleased with my encounter with this past order. The tech came on time and completed the job when he said he would, he also shared with me what was going on all times. I would used them again if needed.

Reuben was so friendly and answered every question we had so we understood the answer. He gave us his information so if we have additional questions we contact him directly, I like that. Reuben was so easy to understand and made sure we received the best offer possible.

Very professional and ended up being a easy fix. Took care of problem with our fridge and showed us how to keep it from happening in the future. Collected the deductible from us and cleaned up and left. Very fast and timely as well.

Excellent work on my AC. Sam is a hard worker who is very knowledgeable and reliable. Choice Warranty came through with flying colors. They also repaired my microwave this week. They are batting.

Oven stopped working. Technician came, checked out oven, took pictures. Later was offered $300+ in Lowe's gift cards. After denying that amount, a revised amount to $599, based on Pic from technician who came here. Now waiting up to 30 days (?) for cards for Lowes(?). Need oven now!

Mister ** arrived on time, diagnosed the problem with the stove, and attempted to find a part on his truck. Since the part did not match, he promised a replacement part within a week. In and out in 15 minutes. Positive, professional, previous great experience also.

So far, Choice Home Warranty has been good. I was with another company but Choice was a little cheaper. The deductible with the other company was 125, but it is 65 with Choice. The plan was cheaper as well. Their rep was very sweet. She took her time trying to get me the lowest deal. I liked her. She didn’t let me off the phone until she changed my mind and I switched to Choice.

I just re-signed back up with Choice Home Warranty. I had them before they made a big change and that big overhaul, and it was very disappointing the last time I had them. Every time I called them, they would say, "Oh, no, we can't fix that. The unit is too complex for our technicians." Every time they turned around, I said, "These appliances are 12 years old. It's Electrolux, everything's electronic." They would say, "We can't fix the oven. Let's give you $230." I said, "$230? What's $230 gonna do for me? It's a $2,800 wall oven." "Yeah, but you have two of them, we only cover one." I said, "Excuse me, instead of me having two in the wall, I have one under the counter and one in the wall. And above the wall oven is a microwave with a convection, and below is a warming drawer." The rep would tell me if I have any difficulty with any of my kitchen appliances, he couldn't help me. This was 3 times at $65.

When I signed up with Choice Home Warranty, they were pleasant and very helpful. My monthly charge was less than what I had and so is my deductible.

I called Choice, and the gentleman that helped me was excellent. I got a very good rate for a four-year plan. The signup experience and the information were excellent.

I've been working with the electrician through Choice Home Warranty. The guy keeps telling me he's got to get a part. It's been longer than three weeks. The circuit breaker keeps clicking off. He said I needed a new box. I said, "Well, can't you just replace the breaker?" He told me a couple of times that he had to wait. The first time he said he was waiting to get approval from Choice. The second time, I ended up calling two weeks later, and he said, "Well, I'm waiting for a part." This is the first interaction that I've had. So, this is not a good start. I'm very dissatisfied.

I liked that I wasn't pressured by Choice Home Warranty. They called me several times, and I kept telling them I was busy and what days I could be home. I also liked the way they explained to me that it would be easy to get anything that I needed to be done, and the number of things that it covered.

Everything was cut and dry when I signed up with Choice. The rep was very pleasant to talk to. We went through everything.

Choice Home Warranty's prices were reasonable, so I got it. The coverage was pretty good but they don't cover TVs and electronic equipment, which would be nice if they did. Their customer service reps were very friendly and helpful. They were very good.

The price of Choice Home Warranty was right, and their reviews were good. The representative that helped me was very helpful and knowledgeable. It's just he was a bit pushy and trying to oversell. That part was a bit annoying, but he knew the product. He took care of me.

I had Choice for three years, and then I discontinued, then I got it again. They told me after three years when I didn't rejoin, that they have improved and they have more coverage and they pay more for broken stuff. So I rejoined. I got a problem with my washer and they had to replace it. They offered me less than half of the price of the washer. They’re a bunch of liars. They’re unreliable. They just want to get your money and don't do anything. I do not recommend it to anybody.

Very fast service. 24 hours they was at my home the next day. Very good service. Thank you garage door fixed. Very happy with your service. Thank you.. The technician was very experienced and knew what he was doing. Very friendly and nice. Work well done. I would recommend Choice Home Warranty to anyone I know. Your service is the best. Thank you.

Very helpful and time saving. As a Single mom I use the service often. It is helpful to locate professionals in the industry instead of taking a chance with a company or person that you don’t know or trust. Thank You.

Service was completed in less than 24 hrs. Have made several claims with Choice in the last 3 years and always courteous and prompt. Eric ** of Opening and Flowing who serviced our disposal stood out the most. Will be using him soon for faucet replacement.

I have to admit I was a little taken aback when I was researching trying to educate myself about home warranty companies, and as I was floating through the websites my phone started blowing up! Although I felt like Alberto was very straightforward and sincere in presenting the benefits of CHW. I was pleased with the Veterans Discount and locked in prices I received as well! Thanks, Alberto!!!

I spoke with Ken by phone. I had been searching for a quality home warranty. I asked many questions and asked Ken to call me back in an hour to allow me to think about it; which he did. He was very professional and I chose to go with this company. They emailed me the policy. I appreciated his answers and follow through. Time will tell if this was a good choice on my part.

Everybody at Choice was very nice. I called for my stove. They emailed me in less than 10 minutes. Set me up the next day and told me who was coming and what the number was. The techs came and they fixed it, and everything was good.

When I talked to Choice Home Warranty's sales rep, he made sense. I didn't care much about the $45 at the time of service charge, but it was still pretty close to what everybody was. So, it made sense, and I believe in warranties for homes. As far as claims, usually, I make a phone call. I make an appointment. Then they notify me by either text or email saying that the technician’s coming over. The only thing I don't care for is that I had one service call where it really was me not knowing what to look for. What it was was a rubber came off, and that was causing a leak. The guy walked in, and said, “Give me $45.” I gave him $45. He just took the rubber and put it in. It is what it is though. I signed a contract and that's what it is. Other than that, I put in a service call and they come by and do the work.

The technician was very knowledgeable and able to quickly understand the equipment malfunction and diagnose condition along with potential repair options. His next steps were to make a recommendation to his management and Choice. Still waiting for recommendation. Bottom line is that a repair is still pending.

Our call today was wonderful. The Sales Manager was not pushy and explained everything well. We wanted to make sure we were getting the same coverage as our last home warranty and the Sales Manager explained everything and we walked away not feeling used.

Person that came to the house came within the agreed upon window, fixed the issue, and was professional. Nothing overly special about the experience, but nothing wrong. Only thing that bothered me was that there was a processing fee for using a credit card that I was not aware of ahead of time. Would have appreciated that being clearer up front so I could have considered other options.

(1) Firstly the wrong address was on the order. (2) Secondly I tried to contact the technician to advise him as well as change day of service to Wednesday - his mail box was full. (3) Thirdly I tried to find the company Drip Plumbers phone number and there was nothing listed. (4) Fourthly I contacted Choice claims and someone corrected the address, but still had wrong town name. Also she changed the service provider as Drip Plumbers have a 1 out of 5 rating. (5) Fifthly I advised that the contact person is not Richard as he is in hospital but his wife will answer to her cell phone which I gave, alternatively I am to be contacted. (6) Sixthly I emailed Choice as I could not get hold of Drip Plumbing to change the day from Tuesday to Wednesday (no response).

This is our first time with the service and on the first claim the technician came out but couldn't repair our appliances because he need to order the parts. A second appointment was set up but the tech never called or showed up to complete the Job!!!! COMPLETELY UNACCEPTABLE!!!

Very quick response getting repairs approved and completed, I had two issue with my sink and they had both repairs completed by same technician saving me time. The customer service and approval department were very professional. Technician was also professional and completed repairs in a timely manner.

Shemar was very informative & helpful! We appreciate his help! It was very easy to set up. We got a great deal and we look forward to being served by this company in the future! The terms and price were very reasonable

Ray was professional. He clan after he completed his work. Let me know that the AC is temporary working but a part need replacement which need approval before he can replace it. I wish Choice could give him approval quickly so I do not have to waits days to have him come back to finally repair it properly

Every one is so professional and helpful. The process from when you submit a claim and a repair company coming to your home is fast. I appreciate the promptness. I didn't receive a email from my case manager. So I called and spoke to a claims rep and she took care of my request.

The tech called about 9am and introduced himself. He asked if we would mind taking a picture of the shower mixing valve so that he could ensure he had the right parts with him to do the repair. He showed early in the assigned window (right at 11). He came in looked at the job. Then went outside shut off the water. He returned, spent about 10 minutes taking the valve apart, another few replacing the cartridge and sealing the unit up. He turned on the water to check for leaks. Everything was perfect. We then did the paperwork and payment. He headed to his next job. He was very cordial throughout the time he was here. WE ARE VERY HAPPY WITH HIM - GREAT JOB!!!

Technician Clarence was on time, he had all the tools and equipment he needed for the job with him on arrival. He assessed the situation and informed us of what he would be doing. He was friendly and courteous. I would definitely call this company again and recommend them.

I have paid for service on this refrigerator not only once but twice and has service been decline apparently because is under a lawsuit which I don’t think is our fault, this is the reason I pay for this warranty to get it fixed when is not working. Not for them to let me know that is under a lawsuit.

I bought a preferred plan w/ Choice & was told that I'd have same-day turnaround for appointments. My appt was 3 days later. Not off to a good start. When I called the contract co, they were surprised I had an appt. as they had no record of it. Also, not good. The contract co had many setbacks & delays & ended up pushing to another day. We set an appt for b/w 7-8am on a Saturday. I woke up early only to find the technician would be over 1.5 hours late. The technician Ray was extremely helpful when he got there.

I reported my issue and it took over a week to have it assigned to a company. The repair person was very nice. Due to the part having to be ordered it was not able to be fixed same day. When I purchased the warranty I was told I was in a “very well-covered service area”. They blow smoke up your ** to sell you their warranty.

So far have been very responsive to service calls. I’m going through a repair right now and it is not going as quick as I’d like because certain food in my refrigerator is freezing and I’m having to throw it away.

Our first claim was for AC repair. Service company arrived on time and took care the issue. When I submitted the claim to Choice Home Warranty they scheduled service within hours. We're pleased with timeliness to our request. We're glad we have a Choice Home Warranty plan.

Response to submission was in less than 24 hours, and Sears has been dispatched to review claim. No complaints and would recommend based on this, hoping for best regarding review and needs based on the initial support. Historically CHW has been solid in response and support, and I am hoping this carries through regarding this request. Oven/Microwave combo external glass door exploding was causation of request made.

This repair is not complete. The tech was great and was here and did his thing very quickly. Found there was no parts for this microwave available. Have not heard from Choice on replacement and I am getting short on patience. I have picked out the replacement at the local Home Depot and will pick it up and install it today because I can not wait on somebody to decide the part is not made anymore which we know already.

First, I must say I have been impressed with the quality of tradesmen they use. They seem to know their job. However, communication is very limited- especially this time waiting on a water heater. I am getting two to three email updates a day saying the equipment has been ordered but when I click “track order” and put in the claim number it tells me there is no such claim. It has been about 2 weeks and no one from Choice has called nor an update sent about the delay. Calling in to report a claim has been pleasant, but the rest has been like pulling teeth.

TYSM! before we got the warranty coverage, we had 2 people come out. After the warranty we've had 1 come that temporarily "fixed" the system and the gentleman the other day who COMPLETELY remedied the issues and got us back on track!

Appointments did not follow through except the last vendor. Choice never pays out a claim and I will not renew. Nothing was resolved, my electrical microwave problem still exists and Choice never resolves the issue. The representatives who take calls do not understand English.

There is never a summary sent after the issue was resolved. There should be an email that gets sent to me that summarizes everything. What was wrong, what was replaced/fixed, turnaround time from time I submitted claim to time it was resolved, etc.

Me and my spouse are so please with this company from the moment with signed up with this company, they have provided nothing more than excellent customer service. You will not go wrong choosing Choice Home Warranty as your servicer for all of your home warranty issues.

Thanks for the repair person that came out short notice to relight my water heater after it flooded. He also was able to give a quote to have it raised so the same thing won’t happen again. I would recommend the same team again.

Technician was very knowledgeable and friendly. We are still waiting for a part. I need service still for my sink, my washer and my dryer. Please make a new claim. Thank you!!. I submitted a request for this thing already but I have not gotten a response. There is a small leak under sink that must be repaired. My dryer cord needs repair. It does not match up to the wall outlet. My washer needs to be connected please. Thank you.

I read reviews and wanted to buy the service. Everything was going great except the individual pushed me really hard to sell me something I did not want. My recommendation is to present the option to the customer like me. I listen carefully add make determination myself without being pushed too much. I personally dislike that practice.

I called to purchase a home warranty from Choice Home Warranty on 10/1/22. When they sold me the plan, they used high pressure tactics to upsell a 3 year policy with false promises such as:

Joe was very friendly and explained what the problem was. Thank you. I would like to continue using him for my future plumbing issues. I am very happy my family and I can take showers without the tub flooding. I am very happy with Choice Warranty customer service as well. The customer service rep was also very friendly and easy to understand.

I was not sure how the claim process worked and they were very helpful and walked me through it!! Will be keeping this service for sure! And also suggesting to others purchased it when we purchased our 1st home!

The Choice salesman that I talked to gave me a deal I couldn't refuse, and that is I pay less than $300 a year for each of my properties, but I did have to take six years’ worth. So I wound up paying $14,000, and then I was covered for six years on eight properties. But we had some real problems with having somebody come out and work on our air conditioning. But sometimes they're not bad, sometimes they're a little bit longer than I wish they would be.

They were excellent, but I'm too poor for them. It doesn't fit into my Social Security budget. But they seemed to be a fine company.

I received a call within an hour of processing the claim online and he was at my house the next morning fixing my toilet. Customer service was A+++. I would definitely recommend this company. Service was quick and plumber was fast and efficient.

Customer Service was very helpful and I am impressed with their quick response time online. I wish it was easier to set up an appointment with your service providers. I feel like I'm just thrown out there over & over until I get a time and person that works for me. It would be awesome if I could pick a date & time online and not just have random companies calling and/or texting me. Then just going ahead and setting up an appointment date and time whether or not I can make it. Sometimes I can't call them to cancel then it is a hassle to set it all up again. Just sayin'.

Clear water leaking onto floor, was not there last night, no leaking noted from water pipes. Where the tank contacts the floor is the only place I could see a possible source of the leak. Response was fast and efficient to claim submission from CHW Agent, Leon.

Problem with Ignition element, but also discovered other problem with tank, said should replace it. Choice Warranty refused to pay to replace, no time to ask for review of claim, as needed hot water. Replaced water heater at a cost of $801.23. Should have cancelled this service after 1st service request.

I bought a warranty after having to pay out of pocket to replace my HVAC and deciding I could have paid for 15 years of a home warranty or more for what I spent on my HVAC unit. The home warranty has already proven useful when I had a minor issue with my dishwasher and CHW was quick to get it fixed saving me a couple hundred dollars. I purchased 3 years of a warranty and if any single major appliance fails, I have peace of mind that I won't need to put the same money up out of pocket and I will be 'ahead' on the cost of the warranty. With today's electronics in appliances I feel like it's not 'if' an appliance will fail, it's 'when' so I find a lot of value in having a home warranty

I wanted a home care and chose this one from all the great reviews. They told me that they have people in my location. The other one would take up to a week to get someone to come to do the repairs. The person that I signed up with was above outstanding. He went above and beyond to help me.

The HVAC unit just quit working. Choice Home Warranty dispatched a local company to diagnose the problem. Parts were ordered and the tech returned to get the HVAC system Up and running in a reasonable time. This was my first experience after buying the home warranty and wondering if it would actually cover necessary repairs. It did, and I will renew annually.

We had a tech out within 48 hours. Problem was confirmed and and approved. The tech was on time and explained the problem and gave us a time- line. We are now in the process of getting an estimate. We also received good telephone support to get a timeline and action plan.

The service representative was courteous, knowledgeable and efficient. Thanks for the GREAT service! In no time at all the problems with the oven had been identified and information about the next steps to the process were explained in terms that were understandable.

A tech came and inspected our faulty microwave oven and we got an email from Choice saying the unit needs to be replaced. To my amazement, Choice said the most they can do is offer us $250 Lowe's gift card to go towards the purchase of a new microwave. I checked the prices for a comparable unit at Lowe's and the least is $599 (with installation cost as additional).

I've only used Choice twice, and I like the speed of getting someone there to do the repairs. One claim was for my drains that weren't draining, and the other was for my garbage disposal. The guy that came out for the garbage disposal was great. My only issue was that my garbage disposal was a three quarter horsepower, and Choice would only pay for a half horsepower to go back into it. So it wasn't apples to apples.

I asked them for a copy of my warranty and they told me twice they would send it. But I have never received it.

This gentleman was very courteous, polite and professional. He arrived as his company stated and went right to work. He definitely knew his job and corrected one issue (dishwasher) and discovered the problem with my leaking clothes washer. He showed me the issue (worn-out fill hose) and stated that he would have to order the part and told me someone would return to install the new fill hose.

A good purchase to save on expenses when things go wrong. We have used twice now and seems to be on point and fair. It is worth giving them a try. Definitely can save you money. Only speaking for the 2 times that we have used them.

Choice Home Warranty has picked a contractor to come out that was punctual and on point completed the job the same day. So very happy. Thanks Choice home warranty. I was not able to use my stove for 8 months. I used another company that wanted me to pay for the work that needed to be done upfront before they reimbursed me. I never had a problem like that before.. The point of having a home warranty company is to fix the issues not cause the homeowners more problems in not wanting to any work upfront. I really grateful to the contractor that had the parts done the work on the spot without me waiting 2 to 3 more weeks.

It was rocky at first getting a technician to return call or text regarding appointment. After a call & report the issue Choice stood by its name. A new technician was assigned. The technician was professional, called with possible arrival time and was on time. He finished the repair on the dryer in a timely fashion. Thank you for the service this company provided.

CHW accepted my claim on my A/C and my unit was fixed within 3 days. I love that my copayment is only $75.00, it would have been a lot more if I did not have this warranty. I had another warranty before this and they were not as timely and cost was extremely more.

Don’t fix anything. Will continuously point to your policy and pretty much the policies don’t cover much of anything. They have a minimum amount of what they expect you’ll need to have fixed in your home and once you go past that they’ll deny your claims. You’d be better off saving your money for those things that may break.

The agent was very helpful and professional. She tried her best to accommodate my request to have the same Technician The Log Doctor & Fireplace Service return the service that had originally assessed the situation and took pictures on the same day they came out to do the kitchen sink! She made the attempt to contact the vendor and left a message much better than the previous 2 agents! But, we will have to see how this matter turns out!

Good and outstanding service since I joined. I really appreciate the good job done by you all and will recommend it to others in my family. I love the service and the technicians that came to resolve the issues were very professional.

Each time we have filed claims, it takes much too long before CHW finds a repair service in our area (or so they claim). Once I opt to find my own, I get someone on my first phone call attempt. CHW should streamline the process and allow the homeowner to cut to the chase and obtain a service repair company on our own, to reduce unnecessary delays. Also, technicians experience extensive delays between submitting their estimates to CHW online and getting approved. This is frustrating for them because they’re on a tight schedule and sometimes can’t afford to wait for an approval. Additionally, without an approval they can’t begin the repair work, which is a waste of their time.

I was contacted by Choice after only partially filling out a request for a quote. I asked a lot of questions but was never told that each request for service had a, "service fee" which would have been nice to know going in. Also according to the policy they will only pay up to $3000.00 per item per year. That means that if you have a high end item only $3000.00 of it will be covered. Now to be fair I never asked about a high end item but in the same token they never asked if I had one.

The technician was prompt, and knowledgeable. Diagnosed the problem quickly. Just a bit inconvenient that parts have to be ordered and then a 2nd visit has to be scheduled. You should ask all vendors for appliances to at least carry parts for major brands like GE. That would make things amazing.

I call the number on my warranty papers when I submit claims and I'm usually speaking to a machine. It's a big issue trying to get a proper message to a machine. The first claim I had was for my hot water heater, which wouldn't stay lit. CHW sent a technician out here and he diagnosed the problem as being the controls on the water heater needing to be replaced. This was in August. He didn't come back. I called him but he didn't answer my calls. I called CHW and complained about the fact that it was not completed. They said they would get back to me within 24 hours but they didn’t. I called again and CHW did not respond.

Because no plumber responded within the network. I was told to call my own plumber and that I would be reimbursed. However, while I was waiting for the plumber, we were able to unplug it and I didn't need to pay a plumber. The response was courteous and professional.

Signing up for Choice Home Warranty was easy. I decided I didn't want the program, so I don't have it anymore. Choice is a good program.

The contractor replaced my ice maker in my kitchen GE in refrigerator freezer. They did a great job for the replacement showing up on time. I sent them my refrigerator type so that they could have the proper parts on their visit.

Tech & company, JR Plumbing, were very nice & professional on the phone & for the service rendered. CHW actually prompt w/ claim & not a need to appeal service needed. This time felt good all-around to not have to/need to call, email, write a letter to CHW.

My overall experience with Morat the tech from Doors in Motion was excellent and pleasant. He was very professional and kind. He did an awesome job in fixing my problem taking his time to make sure that it was done correctly. Thank you my friend and God bless you!

It was easy to report a new claim for a faulty water heater. We fixed the water heater ourselves, it was just a pilot light problem. So, when we went to cancel the claim, It was also easy to cancel claim

Every single time I have an issue with my house I end up having to find my own technician and spend several hours doing so because Choice Warranty is in no big hurry to get somebody out to your house. Right now my tenants have no heat and we have been waiting three days to get an answer back from choice on a technician going out there.

Your company recognized that you have to replace the appliance but offered e-card at a store located 140 miles from Brookings. The amount offered would maybe cover the purchase of a hot plate. Adding insult to injury. Just had a major back surgery and have not replied to your insulting solution of your inability to repair or replace my stove.

Fix Broken Garage Door Springs and Cables, Choice reacted quick and gave me choices to get it repaired by them or my own person and it all worked out great. Choice reacted with my own contractor and got it fixed within 24 hrs. Great service so far. I would recommend them to everyone for.

Technician was great. You guys (Choice) and your system aren't. On a Friday afternoon, you didn't give the approval for him to replace hot and cold faucet cartridges while he was here. So now I have to be without a functional bathroom sink over the weekend!

The technician was very knowledgeable and aware of the problem and gave me a solution on how he could fix it and told me when he could come back out. He assured me that he fix my clog and was coming back to fix the other problem.

When you have the “ultimate “ package and not everything is addressed, what’s the point of having the package? You pay for this type of warranty then everything should be covered. Disappointed that they pick and choose. The tech that came out was very helpful. Too bad we didn’t get the warranty on some of the items that are clearly needing attention to work properly.

Part ordered to replace flush mate system and shower drain unclogged on same visit. Technician was professional and kept me informed during the service visit. Time and date was set soon after turning in work order. Good experience with plumbing company.

This company is always accessible and efficient. I have yet to encounter a single issue with how they run as a company or either how they provide service to my home. They have literally kept my home running smoothly and I really appreciate all they have done for me.

Sorry. We waited the requested time which was most of the day not doing things we needed to be available for the repairman who never showed up. I called him and he said he didn’t service my area and didn’t accept the job. Now what? It’s been a week!

I was in the process of renewing my American Home Shield warranty package. I only call Choice Warranty to get a cost comparison with its competitor. I was impressed with Mr. Alberto ** and his customer service professionalism in providing all of the facts and figures for the services that your company provide.

I was satisfied with the work and the technician. Only problem I had was it took two weeks for a repair. I know companies are running Shawna health and everything. If this would had been a water issue at my house I could not have went without water for two weeks. I live in the country and I have a pump and well. I guess the only complaint I have is if you need heat and air are you need your water it needs to be a faster respond. I understand mine was only electrical dryer but I am just giving an example And needing faster response from technicians

When I signed up with CHW, it was quick. I have a claim right now for the furnace. The techs came out, but they weren't able to fix it. Now, I'm waiting for approval to get a replacement furnace.

The kitchen sink was leaking. Typically, I could call somebody, but it was bad timing. So it was easy just to call Choice and it’s a $65 fee, which is fine. The two gentlemen that came out were fabulous. They fixed it. I am happy with Choice.

Technician was on time, very neat. He did the work quickly. He was very friendly. I would recommend Choice Home Warranty to anyone. I have been very happy with their services. It's nice to know I have that protection if anything breaks down in my home.

Your contract states that Choice covers all parts. We only are receiving a third of what a new dishwasher costs. Also Choice does not send out a technician to install the new one. We now have to pay more money to get the dishwasher installed. Also we might not get the Lowe's gift cards for up to a month, leaving us without a unit to use!!! Very disappointed with your plan. This is our first big claim.

We purchased the insurance and all of our appliances were running perfectly. Our fridge stopped cooling middle of October and CHW decided on their own merit that our fridge wasn't running at the time of the purchase. Wow that is like our auto insurance telling us that they won't pay because the car was old or damaged on purchase. If you are going to do this you should come out and review all appliances upon purchase. We wanted our appliances and home covered and so we bought the insurance and you decide not paying.

The remotes and key pad are not connecting anymore. I’m told Choice Home Warranty does not cover that part so I have to get another company to take care of it. Already called. Have someone coming out and they also give veterans discount. I have to have the whole unit replaced for the overhead drive is going out and I thought that was covered. Apparently this was a waste of my money to buy this plan when they don’t even cover a replacement garage door unit. Going cost me $550 to get new one.

This serviceman is consistent, HONEST IN HIS ASSESSMENT, AND EFFICIENT! He has been very good at diagnosing every situation.... He was clean, friendly and certainly one to use on need basis for ANY PLUMBING PROBLEM! After the annoying time wasted waiting for the other plumber we highly recommend you refer this gentlemen first from now on!!!!

Elliot (Sales Person) was Excellent! He described the whole program and answered all my questions. We had a number of conversations and I had some very specific questions. I feel confident in the program. The reviews I read were very good.

Knowledgeable agent, who was patient, spoke perfect English, and was eager to please. He answered all my questions when comparing the new contract to my existent plan with AHS. I would highly recommend Choice Home Warranty. I get the same coverage for less especially when choosing the five year plan.

And tech came out, look at heat, tell me what wrong with heater but didn’t fix it. Why should I pay you all money when your technician don’t do his job? l been without hot water for 4 days. l am truly mad.

I would give you a 1 star for the abysmal way you handled my Case Management. Your "manager" Taurean **, set up a 9:00am meeting with me. By 9:15, when I hadn't heard from her or her partner, I called her number and was told neither of them was even in yet!! The person who tried to help me was no help at all. Seriously, you guys need some help in the customer service area.

I called and spoke with Ronald ** with Choice Home Warranty sales. Ronald was very professional and explained the total plan thoroughly & concisely, and gave us the current best price available. It was a very simple process to get signed up for the plan, which we greatly appreciated. We are glad to have a new home warranty plan in effect and look forward to working with CHW, as their name was consistently listed as the top home warranty company to go with.

So far the process for putting through claims is very clear and straightforward and very easy to navigate through the system and the response is within the timeframe indicated. Also, the staff is very nice, polite and professional. So far I am very pleased. I shall see and I hope that I have the same great experience in resolving the two claims pending. Thank you.

I called on the company to file a claim to repair a leaking faucet. Response via call back option. The representative was very friendly and was able to set up a claim request. I was able to describe the existing situation to the representative.

The technician was friendly fast and efficient. He stayed in contact with me giving me update on his progress and he overall made me secure to be in my house with wife and kids. So I will give him a 10 all day.

Edward **

The warranty company asked a plumbing company to repair my water heater as soon as I requested it. The plumbing company came out the next morning. My water heater was repaired quickly. This is not the first repair that I have requested. I have not been unsatisfied.

Choice responded immediately to my request to service our heat pump that was not working properly. They assigned a technician that came out the next morning. The technician diagnosed and serviced the unit on the spot. Choice Home Warranty came through, as per their advertising.

My thermostat on the A/C unit quit Sunday afternoon. I immediately filed a claim, was issued a claim number and assured a technician would be assigned. Received E-Mail Monday notifying me of company and appointment for Wednesday. On Tuesday afternoon technician called and was in my area and asked if he could come! He replaced the broken Thermostat. A/C up and running. Thank you Choice for quickly resolving my issue.

I had an electrical issue, so I file a claim. I received an immediate email, a company was assigned and the issue was solve within a couple of days. The process was fast and easy. I recommended CHW to my business partner who owns several rent houses.

They explain the situation, what would be our best options, they don’t make any money or another way to say it, they don’t profit from replacing or repair. In my opinion they should cover yearly tuneups, preventing breakdowns compared to replacing a new A/C, washers or any major covered appliances.

Front burner was not working. The repair person was very professional. I love the tracking of when the repair person would arrive at my home. It allowed me to go to work and leave to meet the repair person instead of sitting at home all day waiting for them to show up.

The Technician that showed up was great. My issue is with a person name Jessa whom I spoke to at 11:56am on 10/31/22. She was the worse Customer Service Rep I ever encountered. She could think outside of the box and was come to the best outcome. I had a prior service call setup and the Technician was a no call/show for 2 days in a row. I asked her to reschedule with someone else and issue me a credit for the monthly service. I also explained I would pay my $60 service call fee to the new Technician which I did. Nonetheless, I called back and spoke to someone in your Billing Dept. She was very understanding and we came to a resolution. I also shared with her that Jessa need more customer service training. Because your company was a few minutes from being cancel. Because of the Technician no call/show and Jessa.

Choice is a good company to work with. The rep was nice. He explained everything. He gave us a good discount since we were referred by my mom. Made it a quick and good experience. When I called the other day, trying to communicate with the person and explain what I needed, I wasn't sure if the rep understood what I was asking. Online, it's a bit easier because I can type out what I need it for and select what type of service I need. But it's nice that I can call someone if I need to. Once someone picks it up, Choice assigns us an appointment time. So they just give us the phone number to call if some reason we need to change the appointment. The contractors are very nice and knowledgeable. They help us to understand things.

I was very pleased with the contractor who addressed my plumbing issue. They not only identified what I thought was the issue, they found more that was causing the problem. They were polite and professional. The only glitch was the timing- the scheduled time was not the time they had, luckily I was home so it worked out great.

The technician, Hunt A/C services, was excellent. What I was told by Choice Warranty is that he is the only a/c company they have in Arkansas. Not Good! He is 1.5 hours away from the largest city in the state and response times will not be at all good as Choice builds a base of business in the state. They need more availability for service than one person in a one person company.

We filed a claim for our swimming pool pump on 10/28. We have been waiting 7 days and a tech has yet to be assigned. Customer service has been less than helpful. One of the reps even told me because of Halloween was causing a delay. The service or lack of it is highly disappointing.

He was professional. Respectful, he actually covered his shoes with a bootie before he entered the house. He took time to explain to us what went wrong with the stove and offered a suggestion on how to prevent such errors from occuring. Arrived on time, did a professional job.

I am truly satisfied with CHOICE HOME WARRANTY. When I have repair to get done they have been ready to get it done, NO problem from them. They get someone without hesitation. IT really gets the stress from to know that I can RELY on "Choice Home Warranty." Thank you, C. TERESA,.

Patrick was very helpful and to the point. He set me up with a plan very quickly because I didn't have a lot of time. He was professional and answered any questions that I had. I would recommend Choice Warranty to my neighbors, friends and family.

I have seen your ad on TV numerous times and have wanted to contact your company. Since being a homeowner, I have had American Home Shield for about 20 years and currently am with Old Republic for almost six years. Your representative was very informative and professional and explained how your home warranty works. So I decided to proceed with the purchase of the home warranty that will take effect on December 3, 2022.

My air conditioner and microwave broke down in less than two months apart. Both of these are extremely necessary for me to use daily motion went out. I received prompt and hassle-free repair service both times with my heating and air unit and also my microwave. Best protection plan that I have ever encountered and I have dealt with at least their others. I would highly recommend Choice Warranty to my family, friends and neighbors.

The men that came out were very knowledgeable about our unit. Very polite and worked very hard to get it fixed in the same day we called. We are very thankful for them both. Hope you keep them as they are hard workers. Need a day off with pay.

So far, I have reason to recommend Choice Home Warranty. I haven't had any issues.

Brandon ** got me a great deal and really explained the policy very well. I'd recommend him to anyone and everyone. Not only was he able to get me a great deal on one of my houses but he worked out an even better deal for both of my houses.

I am not happy. The upper rack on our dishwasher has broken. The technician said it needs replacement grommets. You have turned down this repair. I asked to have claims person to contact me. I was given a claim number on Tuesday and someone was supposed to call me or contact within 24 hours but I have not heard from them yet. This is the 2nd denial on a claim. We just paid an additional $50 which was supposed to cover these issues. I am not happy. If you are not going to cover reasonable expenses, refund our money. Thanks. Jack

I have already submitted a review today. The experience was seamless. Far exceeded my expectations. Thanks for contracting with such an outstanding contractor. Their representative was on time, personable and very competent. It turned out to be a pleasant experience compared to other home warranty companies we have used in the past.

I wasn’t expecting the call while I was at work but McKenzie was able to close the deal with a policy. I enjoyed the call when we talked realizing we’re both New Yorkers. We even talked about our city which made it easy to pay for the entire year. Very pleased with my experience.

Outstanding customer service and assertive followup by reps. The rep Julie was patient, considerate and showed honest concern for our situation. We are thankful that Choice was relentless in their follow up. We appreciate the service and look for to continued coverage by them

The only thing I wish is when it comes to possible structural damage like I'm dealing with a simple water leak that the claim can be escalated. I had to shut off the water, and so I have no service but I can't get someone to update me on when I can expect a plumber

The technician let me know when he was 20 minutes away, he respected my home. He explained to me the cause of my issue and what the next steps would be. He was extremely courteous and professional. I found him to be knowledgeable and respectful.

I received outstanding customer service from the Choice Home Warranty Representative, Mr. Rod **. He was professional and positive in providing service. In addition, I was extremely pleased that Mr. ** took the extra time to answer all my questions. He was very thoughtful, reassuring, and patient providing excellent service. I only wish more people could follow his example of customer service. I greatly appreciated his help.

I am pleased with service. I have had 4 claims so far in about 3 years and CW has responded in timely matter. The contractors that have performed the service have done an acceptable job and I have not required repairs to be reperformed.

Tamika was competent, knowledgeable, and efficient. I would highly recommend her. We are not finished, however. The part is ordered and supposed to be installed Nov 8. I will have a final updated recommendation ready then. The biggest issue is how slow Choice Warranty was in sending someone-almost a week. That is disappointing. My daughter uses them in another state and they always have a technician by the next day.