Choice Home Warranty Reviews

It took a while to get someone to respond to my claim. When they did it went very smooth. It wasn’t Choice that wasn’t responding. It was the company that originally had my claim. Once choice realized my issue, they called another company who responded quickly.

Kevin is a subcontractor who works for himself. He was kind, respectful, timely and patient. He took two hours to do the job correctly and get my fridge to operate again. He also has to return with two additional parts.

The Customer Representative was very helpful and told me the hours of operation to file a claim. She was kind and patient. An online claim submission will be very effective for current home owners who signed up for the program. I would strongly recommend Choice Home Warranty to my family and friends. Thank you very much.

I had filed a claim on the morning of 12/16/22. A tech called me and made an appointment for the same evening (Ray from YDH). Called again when on his way. Ray was a pure gentleman and professional - he was prepared and fixed our issue. That kind of service in our society these days is close to non existent. Thank you very much!!!!

Drains. He was very good and I recommend him. I would like for him to be the person that will be sent if and when I call. He was very professional and worked quickly. He stayed on the mission until he was finished.

Experienced Great Customer Service when calling about a new claim that was submitted for my Dishwasher! The representative took the time to make sure my new claim was successful submitted and asked if I had any other questions regarding my claim...

I called Choice Home Warranty to file a claim about my water heater leaking on 12/7/22. Customer Service told me that it would be 24 hours before someone would contact me. The next day I called them again and then they told me it would be 24-48 hours as they were working on assigning my claim to a technician. I told them again my water heater was leaking and that I couldn't get it to stop even after shutting off the water valve. 12/8/22 They sent me an email giving me the option to utilize their reimbursement process. This is where they allow me to hire my own technician outside of their network. The technician would have to submit the diagnosis to CHW website and other red tape as well as wait up to 30 days for them to reimburse me. I told them that I did not have money to pay for a plumber and that whatever else could be wrong. I told them that is why I purchased the home warranty service plan.

We were very happy with the response time to answer our request when our furnace stopped heating. They were able to come out the next day and fixed it quickly. The repair man was actually the service manager of the company and he was very, very polite and helpful. I will be using the company again for routine maintenance.

A socket stopped working so I called Choice to come. The service person not only fixed the one that wasn't working but also checked on some others to make sure that I didn't have to worry about anything else. He was courteous and professional.

Well, CHW is always quick in finding a repair person. Air Wolf responded quickly, made an appointment, and came a few days earlier. He did have to come back the next because the repair didn't hold. Next repair seems to be holding. Seems like it's going to.

I realized my A/C unit was blowing hot air only, I went online and filed a claim with Choice. Shorty after that I received an email informing who the service provider was going to be and to expect to be contacted by AirControl NWL. That same day I was contacted by AirControl and an appointment was scheduled. Once the tech arrived he began to research the problem, after a thorough inspection, he informed me the main board was not functioning and required to be replaced.

Our washer was deemed cannot be repaired. Was offered $323.00 to go buy a new one. Well that amount cannot replace even the cheapest washer in the store which cost double $323.00. I want to know how can I replace my washer with that amount of money.

Our technician was courteous, timely, and knowledgeable. We would hire him again. Appreciate his communications before, during and after the appointment. He even tried to come from an hour away during a snow storm. He was flexible with his schedule and worked on a weekend to help us.

10 days as of today, no technician found to work on heater in Millsboro De. CHW refused to replace an above the stove microwave. I have to purchase it, pick it up and pay to have it installed. Then wait 30 days to be reimbursed with a Lowe's gift card for $240.00 which is $125 less than any above microwave at Lowe's! Has American Home Shield DID NOT have these issues!

Scott was very professional and efficient. He installed the garbage disposal in a timely and efficient manner while advising how to use it properly. The bathroom handle was also fixed to my satisfaction with no drips. I would use Scott again!

Great job. Difficult to move the slide in stove. He identified the problem, ordered part, and installed when it arrived. Was able to move stove back into the counter. He put bad part into the shipping box, made disposal easy.

I don't like the fact that you guys denied my claim right here in the midst of this cold weather we are having. I'm supposed to have coverage on my heating system, and because of two parts that you don't cover I have to pay more money to get my heater fixed!!! What's the purpose of me having insurance and it's not gonna benefit me. I won't recommend anybody to you guys....Someone needs to call me and explain this to me....Someone that speaks good English!!!

I just reported a claim and got an immediate response telling me what's going to happen. I can sit back and relax. I don't have to worry or trade voice messages with someone which I really appreciate. I know it will be handled in speedy way.

The technician arrived within 30 minutes of the start of the 2-hour appointment window. He asked me to confirm the nature of the work that was needed and then completed the job professionally. Before he left, he asked me if there was anything else that needed to be done, and I confirmed that nothing else needed to be done.

We had 3 claims with Choice Home Warranty thus far, and were not impressed with some of the service technicians they have sent. It appears that the technicians that sign up for the Choice network are new to the field and do this to gain experience at the cost of the Choice customers. The service call scheduling given by Choice is seldom adhered to, and we have had last minute no show or reschedule. The claim process takes very long (several weeks) to get anything fixed. In addition, if something requires an expensive fix, you are offered minimal replacement compensation (about 15% of the value of the appliance) given in the form of a Lowe's gift card. My experience with Choice has been stressful and not beneficial.

He was very skilled in his trade and I would recommend him any time. He was friendly, knowledgeable and clean. He left us with our problems solved. He arrived when he said he would. And made sure he left the work area clean. I will request him in the future.

Repairman made time to come right away to assess the problem. He was upbeat, courteous, well groomed, and knew his stuff. Problem was corrected without delay, allowing reactivation landline, TV, and an aquarium. I would recommend him and his company to everyone.

Highly recommended due to his professionalism to seek out the issue, respect my property and provide sound information about the course of action to fix the issue. He was prompt and walked me through his process. Clone this technician. We were grateful of his service.

Easy to submit claim online but they only email you with a scheduled appt which is a hassle if the date & time doesn’t work out. You have to personally call the technician to reschedule. Technician was thorough and helpful explaining what was wrong with our plumbing.

Everything went great with the Technicians that came out - (They cancelled first appt. because they hadn't yet acquired the needed part, and rescheduled.) They were friendly, efficient and fixed my dryer, (replacing the drum belt that had broken) in record time. My only negative, and why I'm not giving more stars, is that I received an email from CHW stating that I had "missed" my scheduled appointment. This happened the day I was waiting on techs for my 'Rescheduled' appointment, a couple of days before. I had to call CHW - and explain that I did not MISS my appointment - in which, per contract, I would have been charged the service fee. Better communication/clarification before sending incorrect correspondence to policy holders would have been appreciated.

T. J. came to the house and fixed the problem in a timely manner, He was efficient and cleaned up after the repair. I was very impressed with his professionalism. I would call on him in the future for repair work.

We have been with Choice for a long time and this is the first time they come the next day and left the appliance working. Before it would taka a week to come then another 2 to 3 weeks to come back an fix the appliance....Good job.

Do not trust this co. to cover your home's break downs, they do not cover anything Choice Home Warranty will not pay. If you have a contract with these people don't count. On these people, call your lawyer let him/her handle it for you.

I’ve been with Choice Home Warranty for several years and I’ve recommended them to several family/ friends and they are very pleased with their chosen plans that Choice offers. They have better plans/deductible than my previous home warranty and I’m so pleased that I switched over. Keep up the great work.

You never know who is coming to your home when you use the home warranty. We have had some great experiences and some not so great. The technician from Mystic Service that looked at our AC leak was on time, professional and had supplies to repair on the spot! Very happy with this experience!

The representative rushed the sign up process. He never explained my options nor was I asked if I had any questions. Overall there is definitely room for improvement in the sales/sign up process. Hopefully, the service moving forward is better.

My tenants had a plumbing problem and I contacted CHW for service at the address. It took two days to get the services needed. When I signed up with CHW, I was told that I would receive same day service when a claim was made. The two days my tenants had to wait was well worth it.

Thank you for the customer service given to me today when I decided to get another home warranty policy for our new house. I was very impressed by the kindness and patience of the sales rep named Gerald. It’s always so great to speak with someone who hears you and understands what you’re saying and what you need. Thank you for the ease and efficiency of setting up our new policy. We appreciate your services and would like to extend a kudos to Gerald too!

Plumber was on time, courteous and very respectful of my home. When he completed the job he cleaned up the repair area and made sure everything was working properly. He showed and explained everything he repaired. A part of the job was not a plumbing issue, he told us the type of repair person we would need to contact.

I have a technician here within a day or two EVERY time I've used Choice Home Warranty. I've never had such great service with ANY other provider! It is soooo easy to put in a claim for repair too. A couple clicks of the keyboard on my computer and voila, I get an email or phone call right away!

My water heater broke after Choice fixed it a year ago, no hot water and started to leak. Choice sends out a tech and he says no problem they will get you a new one. Choice Home Warranty denies the claim and says the Water tank is not covered. I thought I was reading this wrong. The water tank is part of the water heater and for all I know their previous repair only lasted so long until it gave out and started to leak. Now I’m out $65 co pay and have to pay for everything myself. What am I paying CHW for what’s the use if they deny everything. Same situation with my A/C unit. Also denied and of all things rust in Arizona on a brand new unit. Very disappointed. Feel cheated will have to see what can be done in the courts. Beware buyer.

Mr. Freeze from Brownsville was assigned to our concern and was response and resolved our issue quickly. He was quick to analyze the problem that we were experiencing and took care of our problems. We would recommend Mr. Freeze for your heating and air conditioning problems.

What a kind and knowledgeable woman that I had on the phone to sell me this homeowners warranty whatever is called. I am in a dire financial situation and I can really use this and I appreciate her understanding and her explanations and her willingness to work with me and I’m excited about using this service. Thank you.

The furnace was Red Tagged on Tuesday. I had to get an independent technician because of the cold weather. I had one come but even though I took care of my furnace through its life, my claim was denied due to a Defective Heat Exchanger. This is the second claim I have had. Both claims denied basically because the decent appliances bought and taken care of, aged, and because of that failed the examination for replacement. Thus no replacement. No financial help and as of right now... not worth the cost of renewing my policy. I invest to help... this investment didn't help my household AT ALL.

My service was excellent and serviceman John was great. He checked out my refrigerator to find out what was wrong with it. He was quick and with friendly service and very. Thank you for all the help to resolve the problem.

Kenny’s Electric, arrived on time, put on shoe covers to protect my floors. Very Knowledgeable about the problems that needed to be repaired. Had all equipment with him and explained to me about the problems and how he would fix them.

It was easy to file claim. There was a decent turn around time to get technicians out. Respectable and knowledgeable technicians were sent to my home. I will continue to use this service for the needs of my home. I do not believe in additional warranties on things but this one has been worth the money.

This is my first time having to use Choice Home Warranty. Repair tech was very friendly and courteous. I was kept informed about arrival delays etc. Was able to order needed parts while he was here and set up return date for repairs. Would definitely recommend repair technician and Choice Home Warranty. Put in claim late in the evening and Choice sent me an email the next day with appointment date and time that tech would be here.

Washer would not stay still. Kept walking during spin cycle, was able to balance it and make level. He did a very good job. Now it stays put\, would recommend him to a friend. Great repair man, even left the area clean.

Vincent did more than the previous tech did to determine the actual cause of my leaking washer and found the original cause. Previous tech did find some problems and tried to correct them. Vincent ordered parts to correct the situation.

Jadotee reached out to me a few days ago to introduce me to this company and answered all my questions. I was interested but needed some more time to think it over. I tried to reach out to him to let him know I was ready to purchase the annual warranty but another rep reached out instead and his name is Abraham?. Anyway he gave me another offer for the warranty and I decided to go ahead and purchase it through him. But instead of just being glad I made the purchase he introduced me to another offer and locking me into a 6 years of coverage but I declined. Explained my hardships. He tried again and I said still turned it down. Explained I can't afford it with the economy. He refused to accept my answer and still offered me another way of getting me to purchase another 3 years. I understand it is his job to sell but it became obnoxious and we exchanged words.

Chris came out and diagnosed what is to be done. Now we are just waiting for him to come back and replace our hot water heater. Very nice person. He explained what is is going to do and told me as soon as he gets the hot water heater he will call me and come out.

The tech came as scheduled, diagnosed the problem, which ended up being a failed door switch, of which there are no less than three. He checked the other two and they were fine. He had a replacement part on hand. He resolved problem quickly! Am very satisfied!

Service was easy to get set up for an appointment. The time of service was fast and prompt. The fixing of the issue was just as fast and prompt. The issue was corrected and good because it was an electrical issue.

Entered my issue online. Simple process. Was notified, via email, a day later, the issue would be repaired by Sears. Appointment was scheduled, repair person called to confirm, came out, replaced the parts and all is good. Peter, our Sears tech. was very professional. Did the repair, showed us how to adjust the top rack with the new parts, cleaned up and left. We are very satisfied with the whole process.

The company service technician was extremely police and very nice. The service tech took extreme care of my home when replacing the disposal. I am very pleased that Choice got back to me on my claim. So happy to get my new disposal. Sassamans did a wonderful job.

He was very good and hard worker. He found the issue immediately. Two sinks still have issues, of which he was able to tell us exactly what they were. Unfortunately it goes beyond what he was approved to do for this visit. He was able to give us suggestions that could help with the sinks in the future. Our drain was grouted into the shower and it was supposed to be (it's the 2 foot long grate drain). He chipped it loose, made it look nice and got it to where we are able to remove it for cleaning the basket out.

Technician was great, need a new washer. Told was getting Lowe's giftcard. Finished credit process, as of 12/16, still haven't received it. Will call customer support soon, unless I receive credit very soon.

Matt what is the technician sent and he was awesome. He was courteous, thorough and explained things to me. He also made sure that all leaks were taken care of under my kitchen sink. If I need a plumbing repair I will definitely ask for him.

My Choice Claim was assigned to the Company B-N-R. This company demonstrated exceptional professionalism and we will continue to reuse them for any future plumbing claims. It is a relief when getting experienced and professional companies and technicians due to experiencing home issues that need repairing.

Choice Warranty worked effectively, professionally and quickly in securing a reputable technician for my dryer. I am very happy I chose Choice warranty and have highly recommended them to family and friends. The plans cover many home issues and are affordable.

Furnace went out in December in Minnesota. Temperatures in the teens. Choice took 5 days to send a technician to repair it and only then because of relentless phone calls from me. That is horrible, unacceptable service that actually put lives in danger and potentially damaged other systems in the house (like frozen pipes bursting). The technician was awesome. Choice was the exact opposite of awesome.

I've been with Choice for 6 yrs now and have had no major problems with timely service for any repairs I have requested. It is very easy to put in claims and the people I have dealt with have always been helpful, courteous, and professional. I would definitely recommend to a friend.

RWH Plumbing Company came out to fix hot water heater problem. I had no hot water. Technician came out and fixed it. Thankful to have hot water again. Never know how much hot water means to you until you don’t have it.

You did not approve the heat kit needed that the prior repair didn't use correct part in new installation..I now have heat in all of house I didn't have for last years...You should reimburse me the $475.00...

The app was very easy to use to submit my ticket for a problem. I couldn't find a lot of information on my roof coverage but we will see when the tech comes out to the house. We paid a lot for coverage for protection for our new home. Just hope it was worth the money. If this works out I might consider keeping this longer than a year.

Mike the technician was actually a little early for the appt. which was wonderful, usually technicians are late. He was very professional, & PATIENTLY answered all my questions & explained to us what was wrong with the heater. He even was very careful going up & down my stairs after I explained the walls were recently painted. He left & came back a little later with the part same day! So far, so good. We have heat! I definitely would recommend G&W Heating & Air.

Spent an hour on the phone trying to get some to respond. It was not a good experience. I could not understand person because their English was not good. Please make sure they are person you can understand.

I was very pleased to find how easy it was to get someone out to check my heating unit. Filing the claim was compared to most was handled professionally. The company that was sent out to repair the problem was here on time and was able to troubleshoot the problem quickly! You have a great service! Keep up the caring!

Tony with Champion Appliance was great. He called to make an appointment immediately after he received the request. We made an appointment for the same day he called. He came as promised, explained the problem, showed me what was wrong with the washer and fixed it. He is great! Thanks.

Andrew was very helpful in explaining what their company covered. I have several neighbors who use them and everyone only had positive experiences with them. They were friendly and not pushy. I know that I will be very satisfied with the service that they provide.

A good part of our home was without power. Karl ** of Karlco was able to diagnose my electrical issue quickly. Came out late on a rainy evening. His troubleshooting process was exact and he was able get us up and running in less than an hour. Great service and great professional.

I placed an urgent order for a plumber due to water leaking in my master bath. We were catching some of it in a bucket that had to be emptied every 20 mi. Water would not shut off at the pipe and water company had master cutoff locked. Waited 8 hours for response. No response. Called- weekend no person a available. Broke lock on master and cut off water to house at 9pm that night. Two more days talking to Choice personal - no plumber. 80 hours later a realtor friend said they could call a regional mgt to help. 3 hours later a plumber was .assigned for the next day. I have been paying for over a year with no repair requests and it should not take over 100 hours to get a leak repaired that is causing water damage. If the regional had not intervened I might still be waiting with no water. Very poor service!!!!

Choice warranty is very good. The last technician they send was very nice and professional. I’m glad that choice warranty people treats me very commendable and professional and the respond time to the work is very excellent. Thank you choice

Your staff were responsible to get our problem resolved. Within 3 or 4 days we were able to go out and get a new dryer. So far we would recommend your company to our friends. You were unable to get the parts to repair our dryer, so you offered to give us a check to get a new dryer, the amount we think was reasonable.

I called CHOICE in a panic yesterday. My garage door was stuck, open. I received notice that D&J would come to the house in the early morning, Dec 15. I called D&J and they were going to send someone over in 20 minutes!!!! I called back to cancel because the garage door was reactivated and it worked. So I did not need their service. I feel badly that I had to cancel but D&J were very courteous to me. Will recommend always.

My microwave needed replacing and your company is giving me a gift card for Lowe's for $191.00. This won't replace the microwave that we have much less have it installed. Very disappointing. What I expected was to be taken care of not just a gift card me having to buy it and then pay for the Install. Felt like getting change from a fast food restaurant. Gary

Experienced, parts, prompt, very informative.. I was very pleased with the whole experience of the technician and the work he did. This is the second time we received a technician from this company and I am very pleased. Your company has made some very good recommendations. Still waiting on plumber that I requested.

We bought a five year policy with Choice Home Warranty. paid-in-full at almost $3000. Our heater started giving us a problem about 14 days before the 30-day insurance activation. We troubleshot the problem and replaced two little parts. It worked fine until last night and now it is giving us problems. I filed a claim and was too honest with Choice in saying the problem started a few weeks ago. They denied the claim saying it was pre-existing. BEWARE CONSUMER. Do not tell them that you did anything to help the situation before the activation date or like all snakes in the grass, they will just bite you in the behind. They have my money. I have a heater they won't fix. It is over 30 days and I will have fight to get my refund if I want out of this. I am soooo sick of the lack of integrity with companies. So, so sick of it. I could kick myself.

I recently purchased a 4-plex and was contacted by several companies regarding a home warranty. I have Choice Home Warranty on my personal property (which I have used and am happy about), and I recently got an email about some discounts, so I decided to call you. I had a great experience with Simon. He took the time to explain the Choice Home Warranty special offers in detail. He noticed my purchase on my personal property was an extended plan, so he compared the same request for my 4-unit. It sounded like a winner to me. With your coverage, I love the idea that my home and my 4-units will be covered for the next few years 24/7. Thank you, Simon, for a non-pressure, informative sale. I will be recommending your company to my family and friends.

I have been looking for a home warranty for some time checking different companies out, Choice Home Warranty, seems to be the best plan for me at a reasonable price. The salesman on the phone was persistent yet very friendly and extremely professional.

The first tech did not have a high enough ladder but was able to dx the issue. The second tech had the correct ladder, but Choice will only pay for the "contractor" grade ceiling fan that needed to be replaced. I have 16' ceiling and a decorative Monte Carlo fan. I found the cheapest fan that would work, $239 and was told by Choice Claims Rep they would pay $70. I was already out $65 for the service call (which took a total of 3 appointments, and hours waiting). This is not the company for me. The picture of my current original fan is included.

I was very impressed with the technician super knowledgeable, very polite and handled the job well. I was not impressed by how long Choice Warranty took to get somebody out to my house, nor am I impressed with your policy on replacements that I would give a one star.

Made a service call. 2 hrs they had me appointment for the next day. The technician came out was very polite and explained what he was doing. The part I needed had to be ordered. The next day he fixed it.

I had a problem with my washing machine. A technician came to repair it, found the problem and told me a part had to be replaced and he would order it and call as soon as he received it. A few days after he called, said the part was available and asked for a convenient time to come and install it. He was prompt, did the replacement in a short time and showed me a few things in operating the machine that I was not aware of. He was polite and very knowledgeable. Thank you.

When I purchased this warranty I was told by the marketing department all of these great things about the company and most importantly, if the device could not be repaired, it would be replaced. Now after experiencing the replacement procedure, I am completely dissatisfied. Our dryer could not be repaired and based on today’s pricing, it would cost between 500 and $600 to replace it but they have a clause in the contract and they offered me a paltry $335. After many conversations back-and-forth I had no choice, but to accept the money. I am now about the business of contacting the Attorney General for New Jersey and for New York because the contract language is ambiguous at best and there are two conflicting policies that affect this decision. In my opinion if there is ambiguity in the contract, that the person who did not write the contract should be favored.

The technician came over but we don't know the status of our claim I called the Choice office and there are no news. The temperatures are very low and we have 2 little ones so it is a little hard. I just want an answer but nothing has been said yet. I don't want to give bad reviews but this is very important for us.

Choice Home Warranty was a great investment. Their process is easy, quick and the technician, Eric, from Open and Flowing, was super friendly. He diagnosed my issue and replaced the garbage disposal for me. I definitely recommend both companies with 5 stars.

He was very knowledgeable and took time to explain things to me and to get the quote submitted. However, he left a mess that he didn't clean up. The Visit was quicker than I expected and he didn't even look at the other issues that I thought were related. I'm having a hard time submitting the quote because I can't upload the inspection report. It is extremely frustrating and no one has responded to my email.

My microwave stopped working, so I called Choice. It took 5 days to even get a repairman out. He said it needed a part, so he sent in his assessment. Choice let me know by email that I would be sent $191 in a Lowe's gift card for a replacement microwave because it was better than replacing the part; however, I won’t get the gift card for 30 days, plus, I have to buy the new microwave at Lowe's, so I can’t even shop around. The cheapest microwave at Lowe's is $229, and I have to pay $139 for installation. Plus I had to pay the Choice technician who came out the $75 service fee. The $191 was helpful, but I’m still out a lot of money, and I’ll be without a microwave for a month.

I specifically said I am only at this house on Wed thru Thursday and I told the person I can only make these days at certain times. This is taking way too long to get seen!. Also I was sent another email stating I could have someone else do the work and then get paid for it. WHY am I paying a yearly fee for you folks to find people to come look at things. Now I know it was cheaper than American Home Shield. I will be calling Choice tomorrow as I am NOT HAPPY with this service....

Choice responded immediately and got a Technician to my home the same day I placed the claim. Technician was courteous and professional. It turned out that the water heater was fine. The leak was coming from another source. The technician could have made something up so that the water heater would have to be replaced but he was honest and as a result no repair or replacement was needed.

I contacted Choice via their website on December 11. Later that evening I received an email informing me an appointment with a local plumbing company had been made for our garbage disposal for Tuesday Dec. 13. They gave me the name of the company and a contact number if I needed to make changes. The plumber called me on the 12th and told me he was in the area and if he could come over to check the problem. He arrived as promised, quickly diagnosed the problem and replace the disposer with a new unit. I am happy with Choice and happy with the company they contracted to do the work.

Sold a policy by Home Choice, we were told it would cover appliances, even states it covers ovens and cook tops. Purchased the policy when we purchased a home, we were told by the sales person all appliances are covered. It was never mentioned that Home Choice would only pay partial for replacement if the appliance can not be repaired. My wall oven is bad, called them, tech says it can't be repaired, they will only pay $345 for a replacement. The cheapest oven I can find is $1499. As far as I am concerned this company is a bait and switch. Do not purchase. They will not replace appliances that can not be repaired. We had no idea how old the oven was when we purchased the home. So sad we purchased this policy for 5 years.

It is not working. Every time I call Choice Home Warranty there is never a problem with service at the help desk. The lady that answered the call was very helpful and curious. Thank you, I don't remember her name. But she is to be commended.

Smoke and electrical burn smell from washing machine. After initial investigation, call Choice. Automated phone system used, and I probably didn't use the "RIGHT" words and was told not covered. Should have used on-line computer format. Called repairman on my own for diagnostic look and identified the issue. Filed a new claim online.

The Representative was very nice and helped to get the $75 Service Fee Waived because after one company replaced several parts; I now need an Electrician. It’s still the same Appliance. Thank You Choice Warranty! You’ve been a Huge Blessing to me this month!

Tech was on time and very knowledgeable. Turnaround was in very quick. I have had a bad experience with your companies warranty dept. about my water heaters. The tech that was here explained how wrong the evaluation was regarding the heaters

Tech arrived on time, seemed capable, made diagnosis, ordered parts, completed job to my satisfaction six days after first visit. Tech not native born and difficult to understand but that does not matter if he can get the job done.

My normal wear and tear was labeled as abnormal use. This was done because it costs more money to replace the device than the amount of insurance is. I will not recommend this company to anyone I know. I will also file a court case against this unfair practice.

The service guy was very pleasant, talkative, and knowledgeable. The plumbing was fixed immediately. The water heater, he took one look at it and said it needed to be replaced. I could have told him that, but they first need to examine it and report the Claim. He said that they have to order it, whereas I said, "You could just go to Menards and pick one up." "That’s not the way it works." He told me it may take up to five days before it is replaced, which was frustrating because I’ve already been without hot water for five days and now I have to wait another five days for hot water. Cold showers are not fun!!!! I had to pay two service charges, one for the water heater and one for the plumbing. He wanted the money upfront and he told me the water heater will cost me $300.

Choice Home Warranty is one of the best of its kind. The customer service is outstanding and they dispatch someone to your residence in a matter of days! I would recommend them to anyone. They are are great company and the companies they work with are very professional and courteous.

I would recommend Elbert for plumbing repair because he fixed the problem, explained the problem and told what he had to do to fix it. He was very friendly while being professional. I was really pleased with the job that Elbert did.

John from Dewies Electric was on time, courteous, friendly and was able to solve our problem. What a truly nice man. I would definitely recommend using this company. Our Christmas will be so much better being able to use our lights and kitchen plugs.

Darrell was the best. He was very knowledgeable about the problems with our LG washing machine and greatly appreciated his honesty about the repair situation. We would recommend him to all of our friends and family and would prefer to use him for all our appliance repairs.

First off it has taken over 3 months and 3 technicians to finally get the claim settled and then I get way less to replace the item. I've dealt with over 3 appointments set and no one showed up or called to say otherwise, no one tried to offer compensation for the issue or time wasted and the offer was very unsatisfactory to me.

Jason is very nice and experience technician. He came and look right away. He found the problem. He will get the part and we will have warm house soon. Thank you so much for Choice Home Warranty customer service and explain me the plan and allow me to use outside authorization difficult time.

It has been taking forever to get my dishwasher working. It’s been three months now and it’s still not working. Wish we really could get our dishwasher fixed soon or replace cause we done had two different companies come out.

CHW always finds a reason to deny claims. Once my policy ends, I will not renew. What a disappointment, especially since the company claims to be the best. Investigations need to take place. My home is only 6 years old, repairs should be covered.

The technician arrived timely and as soon as I showed him where the problem was, he immediately knew what to do, and fixed my problem so that I had minimal disruption to my work day and was able to start working when they were fixed.

Agent was friendly and explained all the process, had additional services but did not pressure to sell them which was good. Good communication and follow up after the call. They sent the contract which detailed everything that was included with their service.

Within a few hours of my phone call to Choice, I had a email that hooked me up with a serviceman for the next day!! The man called to let me know he would be there at a certain time and he WAS. He didn't have my size disposer in his truck but went to the nearest Home Depot and got the correct one. One hour later had my new disposer working. Thanks Choice.!!

The specialist who came to inspect the issue was very courteous and knowledgeable. He detected the issue successfully and rectified the situation. He was very accommodating and inspected all house water pressure in each bathroom. We certainly appreciate and recommend such specialist in their field.

The company who did the repair was very effective, communicated with us and were able to fix our issue on the first visit. Choice Home Warranty also took care of our issue right away and made sure we were aware of any changes along the way.

Our technician was prompt, courteous and responsive. Heat started working in less than an hour. Technician identified that the cause was a faulty capacitor that prevented the blower coming on. He replaced the component and the heat is now working normally.

I have been trying for over a month to access the online customer portal. It would not let me get online and had to call the toll-free # to request a claim to be made. Then I was unable to reach the "After 5 pm Appliance Repair". What needs to be done so I can the customer portal? Thank you.

I checked reviews and other home warranty companies. Choice had great reviews and more coverage at the lowest cost. Very professional and helpful. I am a first time home buyer and wanted to protect my appliances and HVAC system. Could not believe they even cover plumbing stoppages and ceiling fans.

It took a while to get my appointment but once we got it all down everything went smoothly. The technician came on time and was very precise. Thank you, Applix for providing great service. I would highly recommend CHOICE home warranty.

Maurice ** was very professional explaining the Home Warranty and extremely helpful. Yes I will refer others veterans about Choice... Maurice ** was very professional explaining the Home Warranty and extremely helpful. Yes I will refer others veterans about Choice...

I just signed up for Choice Services, the sales person Zach in NJ was very helpful and informative. I'm a Disabled American Veteran, I think Zach put me in a good service warranty plan, but it doesn't kick in for 30 days, send me another survey in 6 months.. We will see how it's going. I choose Choice over AHS, because they screwed me, they wouldn't cover my Ice Maker, so it's your turn to step up your services CHOICE!

I just signed up so I have not used any service yet, but the sign up process was very positive and Bob ** was extremely nice and helpful during the process. Bob offered a really great deal and I am very happy with the cost.

From the time I started researching and looked at their website, I was impressed. I was contacted by text and phone immediately, which bothered me at first, but I was not contacted again until I had time to more research. I was then contacted by text message a few days later about having a phone conversation about signing up. I set up a time and they called. The person I spoke with was very helpful and the process was done in short order. I highly recommend checking Choice Home Warranty!

Would have given 5 stars, but service time is too slow. Improve service times needed to fix broken items. Local companies review work to be performed, this should be improved. Nonetheless good warranty to have.

Way2bombservices did not show up at the agreed-upon time and did not call with an update, so I called them. This happened multiple times over four days. On the fifth day, after the fourth no-show, I was told "stop calling us, we said we would be there". Eight days after filing our claim, we requested a different technician.

I had my six month inspection on the HVAC system and it was found that the capacitor on the compressor was not putting out the proper amount of power. I have contacted Choice and they will contact their technician. At the present time waiting for a call. The operator I spoke to at Choice was extremely helpful and caring about my problem.

We had issue with our washing machine and after opening a claim rest everything went smooth in fixing it. Had good experience with previous claims as well. Overall so far pleased with service and recommend it to others.

Although arrival was delayed, very professional and did the job in a timely manner. Cleaned up and I would never have known they were there. Gave suggestions on maintenance and on a couple of other concerns. Very Happy Customer.

After finally going with a smaller local company, 417MARS LLC, we got our repair done. It might have been 5 stars if you hadn't wasted 5 days. CHW needs to meet the customers needs in a better timely fashion in my opinion. After having this warranty for over a year, this was my first time using you guys and it did not make a good first impression compared to our previous HSA policy experience.

Very professional man, he completed the job and we are very satisfied with his work. He tested everything and it was 100%! Now we can sleep at night knowing there is no faulty wiring in our kitchen that could cause a fire.

We received service quickly for overhead microwave which turned out to not be fixable and needs to be replaced. I received a Lowe's gift credit for a new microwave right away and we got to pick out the new microwave we wanted. They set-up an appt to install the new microwave right away as well. Very satisfied with Choice Home Warranty!

Technician determined that freezer light switch was jammed due to frost buildup. He cleared frost and unjammed the switch. Everything works fine now. He was courteous and answered my questions to my satisfaction. He told me to call if I had any additional problems.

We are happy with Choice because the way their team respond to a new claim. We had used a few warranty services in the past, Choice is very responsive. But the technicians assigned to our cases not necessary always have enough knowledge to fix the problem. It results of several trips to come back. Also, not everyone arrived within the wait time. We are always the unlucky one ended up either no show or at the last 15 minutes.

Cleo was exceptional--customer-friendly, personable and was able to diagnose the problem quickly as a faulty thermostat, and he replaced it. We were very pleased and if we need service again in the future, we would hope that Cleo would be our advisor.

He arrived in an timely manner and professional and courteous. He explained the problem and told us that we would wait until we heard back from the warranty people. I would recommend him for more jobs in the future.

Joel from A&E Service was great. He kept us updated on his schedule. Then when he arrived, he was friendly, professional and skilled at his job. We have a fridge again!! And yes, we would call on him again. Merry Christmas!

Technician was good. Only problem was he didn’t tell Choice the actual type of microwave we had and when we accepted the buyout we didn’t realize it and felt we got shorted on the buyout. We had a Frigidaire Gallery microwave/convection which cost. Felt we should have gotten a little more money for buyout. It happens though, our fault.

Our request was acted upon in a timely manner. The technician was courteous and professional. He quickly diagnosed the problem, ordered the necessary parts and returned to install them within the week. We are very happy to have our clothes dryer running like new.

I am very satisfied with the customer service I received. Sales agent was well-informed of the products purchased. Real pleased with the quality and price. Appreciate how much savings I received by switching to this company to handle my security needs.

Replacement amounts given are not true Replacement costs. Amounts given have been half of what new replacements actually cost. Satisfied, however, that repairs were approved. Also, replacement ecard should be generic rather than at Lowes so comparisons can be made at different store.

Three of my last claims had to be handled at my own cost as CHW could not or would not find a repair person in a reasonable time frame and made the reimbursement process too complicated for an outside contractor to participate in. This is why the 3 star rating.

Speedy service and did an awesome job. Fixed the problem with no issues and I would definitely recommend and I will definitely use them again if a problem arises in the future. Technician was friendly and knowledgeable and explained everything.

My hot water heater claim was denied. I was willing to accept the size they covered. They refused. I have asked to go to arbitration. Make sure you know what you have and read the fine print. I am hoping to do better with the arbitration than the claims rep.

Salesman was courteous, easy to understand and efficient. He is in the United States and that is important to me. I haven't had claims yet so do not know how that side of Choice Home Warranty works. Hopefully as smooth as the sales side.

Glass door shattered. Called and made an appointment to get it fixed. The Representative who Helped me was Very Understanding and Very Helpful. I was Very Worried and Concerned and she made me feel that Everything was Gonna work out just fine.

Customer service was very professional and quick for my claim. Customer service submitted my client very fast and quick. I will recommend Choice Warranty to my friends and family? The contractor that was assigned to my claim was quick to respond.

The agent was very friendly and provided all options. At the end he was little pushy to buy longer term contract. However, he was very professional. There are some limitation how much they will cover for each incident per year, I am willing to try it for one year.

I have called Choice a few times, asking questions and getting answers. I told the salesman I needed answers to SHOP AROUND, because I just now 12/12/22 have signed up. I hope you are better than the last 2 warranty companies that I have had. The reason it took so long first it's because I wanted to be sure of the company ratings and when I was ready I'd do it. You have the RUDEST SALESMAN of all the warranty companies I have spoke to, BUT it seems like you have the best feedback when work is completed. You need to have secret shoppers call your company and listen to how you are talked to.

I signed up with your company and asked to get off your call a million times a day list however I am getting multiple calls a day. You can’t get off the annoying sales calls from this company. It makes me nervous if this all about the sales and not the service. I regret signing up and regret looking at your company online. I am tired of the calls!

He was very professional, answered all questions to my satisfaction. Very pleased with the sales professional on the line, he was very informulable, He gave us several options to choose from. Took his time with us. He was very patient. And we received our military discount with no problem. We will recommend to our family and friends.

The Choice company does fine on their part but I always am cautious of who does my work. The contractors are young sometimes and lack practical experience. For example, one group came in to fix my dishwasher but only brought a screwdriver and googled how and what to do to fix it.

Anytime I have needed a repair Home Choice Warranty has come through for me. I have enjoyed every time they have sent someone out to me. It has been a joy and I will be renewing next year. My agent is the best. Her name Christina **.

Our service technician had to drive 3.5 hours to, and from our home. He arrived promptly, and was above and beyond professional. Ultimately he deemed our refrigerator would need to be replaced. We are waiting to hear back from Choice.

I thought my frig was toast. The freeze defrosted. I had to throw out all the food. Tech asked my questions about the noises I heard. He found the problem (it was a small box at the bottom of the frig). Replaced it. In no time at all the frig good as new.

The Choice representative was professional and polite. I was not happy with the company I was referred to for my garage repair. Once it was determined that the repair was not covered under my coverage, the technician reschedule. He helped me left the door to get the vehicle out. Afterwards we schedule for two days later. Unfortunately, I got deployed and had to cancel the service. The company charged me $243 because the tech helped me open the garage to get my vehicle out. I would never use them in the future.

When you are specifically told you are interested in add ons. Then that should be the end of the discussion. I understand upwelling is important however on should always LISTEN to the customer rather than just moving on to the next offer. I literally hung up on your sales person as he continued to make offer after offer after I explicitly stated I wasn’t interested in such offers. I only hope your service when/if I need to make a claim is better than the initial sign up.

Sent company out to unclog drain, didn't fix the problem. Company gave Choice a solution to fix the problem. Choice denied the solution. Very bad decision. ☹️ Did not pay for drain to be unclogged. I had to pay out of pocket.

Incredible service from the rep Keri that sold me the policy to the customer service by Lisa. Always an amazing opportunity to be served! Five out of five stars is not enough. They are extremely efficient, professional and knowledgeable. I would recommend them to any of my family and friends.

Jeff was very pleasant and knowledgeable. He explained everything and answered all my questions. Jeff was very nice and was not pushy or rude. Last time I called the agent was very pushy and I will not deal with people like that. Jeff was awesome.

The professional who fixed our furnace explained everything that was wrong with it and had problems fixed right away. I would recommend the insurance anytime and also the company who fixed our furnace. You kept me informed along the way on where you in finding a company that was available to work with you and us.

The LC Appliance person was very courteous and knowledgeable. Just waiting to see Choice warranty is going to do. The problem with the stove is the oven does not keep the temperature, it keeps going on and off. The repair person found that the bottom element is broken.

Put in claim November 10 and it took two week for a company to come out then they had to get it approved to get work done, now it’s December 10 and still the repair guy has not come back or even called to fix what was approved. It has been a month and still no indication of when it will be fixed. Just approved to be fixed. I have to keep going to the laundromat and it has cost me $ 100 to do it plus the $65 I gave to the repair guy back in November to diagnose the problem. I just hope that this will get resolved soon.

Washer not working properly, water not emptying properly and spin wacky. Sometimes just keeps on filling with water and not emptying and spinning. Repair man came at appointed time and examined washer. After checking everything over he told me what the problem was and he would have to maybe order part to fix it with and would let me know as soon as it came in and he would be back over, moved washer back in place. Left area very neat. Very polite, and gentlemanly young man.

Make sure you have a corporate office with correct phone number and give a list of names with their extensions. Make sure they are correct. My experience was not good with them so far. I should have read the reviews before I signed up with you people.

Henry was easy to talk with, answered all questions I had and was helpful and clear with his presentation. I was very comfortable with in taking with him and I did not feel like I was high pressured in any way.

James, the A2Z Appliance Repair technician, was courteous and professional. He quickly diagnosed the problem and reported his findings to Choice Home Warranty. After considering both the repair cost and age of the appliance the optimal solution was provided. We are pleased with the entire claim process, from initiation through final resolution.

My daughter noticed a noise in one of bathrooms. It sounded like water running continuously through a water line. We checked all over those house but could not locate a leak. We put in a request to CHW for a plumber to come look, and he discovered that water was running toward the furnace continuously. I put in new request for heating and air technician to come look and it turns out it was water running continuously to a humidifier. He tried to shut down the water at the nearest valve, but valve had malfunctioned. He put in his request to CHW and they approved majority of the repair cost to replace the humidifier and have the faulty valve replaced. I am grateful to her. They were able to help out and for introducing me to a great technician.

Only problem was new one had to be ordered, but the old water heater wasn't leaking really bad. Contractor was very knowledgeable, pick everything up and did the work in reasonable time. My water heater was 29 years, so the plumbing had to be brought up to code.

To date, we have used Home Warranty multiple times for the house we bought, and they are very punctual on response. Their service technicians are also always fast and through on their explanations of our issues. Would definitely recommend Home Warranty.

We are very pleased that our first claim to Choice warranty was answered promptly. Received a text from the service company within 24 hours. SCJetting came to fix our clogged sink when they said they would and it was fixed with no problem by Nathan, who was very professional and knowledgeable.

I’m in the process of getting a couple of repairs done. Unfortunately, the system appears to require 2 visits to accomplish the work. One visit to assess the problem and get approval followed by a second actual repair visit. In my case, the first visit already happened and approval was granted. Now I am waiting for the second visit which I trust/hope will be satisfactory. Assuming the repairs work, I will be glad but disappointed to think that I always need to take 2 different days off of work to fix the warrantied items.

Well! I was told Southern Air was coming out on 12/09/22 between 7 - 11 am. They never showed up or called! I waited and called them, but got no answer. I called CHW twice (Ace & Daniella). They tried contacting Southern Air, got no answer, they sent messages for someone call me. I was told to call back at 1:00 pm. At 1:07 pm I called CHW (Frans), he canceled the claim with Southern Air and said he will contact another contractor. So a contractor is scheduled to come out today (12/10/22) between 3 - 8 pm. The same situation happened to me last August with a contractor. I am not disappointed with CHW, but the contractors are very unreliable. I have already renewed my contract through 2026, I am seriously thinking about canceling and getting my refund back. I do want to cancel, but I can't keep taking days off from expecting a contractor to respond and they don't show up or call.

I have recommended you to two homeowners. So far, you have been very fair with me. I hope our future involvement will be as pleasant as the last time. I have two claims waiting to be resolved. If the current techs are as knowledgeable as the last one was, I'm sure our interactions will continue favorably.

The Representative has a high level of Customer Service: accommodating, kind, and helpful. I called because I found out in CHW email that the claim title was "Heating System" which should be "Water Heater System." The previous representative did not get it right and so it should be corrected. The second representative was kind enough to correct it. Thank you very much.

Tech was able to come earlier than originally planned, and was very prepared. Came in did the job quickly, and the whole process was great. Would gladly recommend CHW to anyone who owns a home for the peace of mind.

I looked on the Lowe’s website in St Clairsville and they have no stoves for 338 dollars. If you can find a new stove like I have for that price please buy it and bring it to me. Have you checked the price of things? Since Covid people have became greedy was is awful. I have no control over the prices of things but the amount you have allowed will not purchase a stove. I have a whirlpool self cleaning so I need a new stove please. Thank you. Christine

I was pleased with technician. I wasn’t pleased the wrong type technician was sent to my house. This is causing me to spend another day in winter without heat. As of now I am getting sick due to no heat.

My a/c began freezing up. I made a claim with Choice warranty. They responded immediately. I have always invested in home warranties. When I purchased my first home the seller purchased it for me. It was then that I learned the importance of having a home warranty, particularly on purchasing pre-existing homes. Wise investment.

The repair man was very knowledgeable, fix our dryer, was very professional and completed the job timely. Excellent customer service. Completed the request online and received the email. And when needing to reschedule the day and time it was done promptly into my satisfaction and my work schedule.

Victoria was great to talk to and did a great job, as I had a Velos G2 convection micro to replace, but the replacement costs are not enough, and the time frame to get the email certificates is lagging badly! It should not take 22 days to get them as it could be as long as 6 weeks before I get a replacement and then you get tied into Lowes, who doesn't have the best prices so you are wasting money! Seems like things could be streamlined and expedited a little faster! The people are fine but your policies need to be improved once a settlement is approved!

On Tuesday before Thanksgiving, I called Choice, told them my kitchen sink was clogged. They made an appointment for Friday after Thanksgiving. I waited all day, then got an email saying I missed my appointment! I called them and informed them I had waited all day. So they made another appointment for Tuesday, they came but didnt fix it, sent me to Home Depot for Green Grabber, which I did. 10 days later my sink is not working. For God's sake don't buy Choice! I have called twice and they don't care!!!

I contacted Choice at 6:14 am today that my refrigerator was on the fritz. A refrigerator is a very integral part of our daily lives and therefore I thought it would have at the very least induced Choice to make contact and help to create a plan for repair. To my disappointment it’s now 13 hours later and have heard NOTHING! Please help!!!

I put in a claim to have the faucet in the bathroom fix. It took almost 2 weeks to get someone and then the plumber is taking another week order parts and fix the faucet. This is a plumbing issue dealing with water. Not sure why it is taking so long to fix the problem. This should have been done in a day.

Over 30 hrs. after service call was placed Choice Warranty still hadn't found a company to do the repair. We had no hot water for 2 days. I did the reimbursement deal through Choice Warranty and the first company I called was out the very next day and was able to install a hot water tank. I'm very disappointed in Choice's service and may not renew my contract when it comes up for renewal.

The Repairman arrived within the time frame. He determined the problem and fixed the garbage disposal within 20 minutes. He was very professional. Great job and outstanding customer service. It is a great value to have this kind of plan. Thanks again.

Technician has NOT contacted nor shown up December 9, 2022 @ 12:50 CT. YOUR ATTENTION IS NEEDED. Have been unable to get an answer other than "apply through website." I think you can understand my frustration. I needed your assistance.

My sink in my master bedroom could not drain. The tech that came did a great job taking care of the problem. He was very knowledgeable and professional. Great job. Someone had tried fixing the issue before but it was not done properly.

Microwave broke down - Technician came out [ $75 ] and said he would have to order parts. Advised later by Choice they were not going to repair it and offered me a settlement for only a fraction of what it will cost to replace it. Case manager was not understanding at all and refused to make a fairer offer. A week later I still have not received word check has been issued If it or on the way. Pretty poor service!

I have been with Choice for over 20 years. They are quick to respond, have a deep resource of of technicans who respond within 24-48 hours and if they don't do it right, they come out and fix for free. They have a 30 day warranty on repairs. I have used them several times and have NO complaints. I have referred them to family and friends.

The phone service Handled my claim within stated timeframe listed on policy. The phone customer service agent was efficient when asked several questions related to service and customer representatives notified the claim request within the timeframe on follow-up emails.

Established Choice Home Warranty Service for the fourth house. Customer Service agent was very friendly and gave me a great six year rate. Will continue to use on all homes I purchase in the future. Thanks Brandon ** for the help.

The tech that came was great. My issue is that the house gets up to 87 because the AC is out and we have a 75-year-old in the house. There doesn't seem to be any urgency as the shipping of the part will leave us without any AC for over a week not even airflow. With how humid FL is, there is an issue with a lack of airflow in modern homes. The tech was scheduled quickly at first so that's why I added the second star.

Unit functioned sporadically for past year but finally quit working properly. Prior repairs by CHW recommended folks were not effectively. FINALLY, a tech who knew proper diagnostics came out. Within an hour the problem was identified and fixed. I could not be more pleased!!

Dryer was not working properly. He was fantastic. Arrived early and explained exactly what was wrong and got it repaired. Works like new. I think he said his name was Alphonso. I highly recommend him and the company. Everyone was extremely helpful and kept me informed.

He quickly came up with a diagnosis and determined what needed to be replaced. Unfortunately, Choice Home Warranty, determined that from the recommendations made by the technician they would only pay a portion because the rest was out of coverage. I found Choice's response illogical. Let's see, the washing machine is a single device, and everything that composes it must be covered by the policy.

The company tasked with my repair request was top notch! The technician was very professional and took time to educate me on future maintenance and what to look for to avoid problems. I was very satisfied with the repair. Choice assigns professional staff.

Service provider: excellent. CHW service: far below par. 3 calls, 8-9 days? First call, rep tried to argue the unit was not covered! Unacceptable! Last issue: over 4 weeks w/numerous calls to get proper repair. Poor service provider and proactive support from CHW. Not impressed!

I filed my claim with Choice Warranty over two weeks ago. I called several times because we had hot water intermittently. I was worried it would fail right before we had company. And clearly, something was going “bad.” But, after several attempts to find out when a technician would be dispatched, I gave up and found my own. They NEVER dispatched the technician. I will say that I found the tech, and he was fantastic, BUT Choice opted to not reimburse me for the repair, claiming it was maintenance. While at my house, the tech flat out said that what he did was a temporary fix and the heaters would have to be replaced. It is in the repair notes, etc. So now, I will have to wait for the water heaters to fail again, and wait weeks for a technician. Word of advice to future home owners. Find a plumber/heating cooling etc that is local and buy their warranty. It will save you $$$ and the headache.

It took me several times to get Choice to be able to contact Sears to come back and fix the washer on a recall, finally had to ask them to contact another company, which they did and the washer was fixed in a timely matter.

Had the replacement done, took 3 tries to get tech here but once he was here he was very good, very professional, problem is the motherboard of new garage door opener did not work??? That's why a 4 star instead of a 5. Waiting for tech for refrigerator so we will see. Stay tuned.

Luke ** was very helpful and provided me with the coverage I was looking for in protecting our home and a rental property. I was very pleased with his knowledge and going beyond what I expected the package to include..I would be happy to recommend Choice Warranty to friends.

My serviceman was very knowledgeable about both the appliances. He was polite and I felt confident about his work and diagnosis of the problems. He assured me that you would follow up immediately to finish with the repair on my microwave.

Washer was running when wife opened the lid to see if detergent had been added. Upon closing it wouldn't start back up. Went online and filed a claim receiving a number and told someone would be in contact. Later the same day received another text stating we had been assigned to sears. The arrival would be from 8 to 5pm the next day. At 8am the technician arrived and corrected the problem.

Electricians arrived during the window of time given. They were able to fix the issue on site, had all the right tools and parts on hand. I would have liked that they clean up the mess left behind, but that is my only complaint. Will definitely use them again.

I put in a work order for my dryer and they connected me with a company that set up an appt for 2 weeks out. I called and said that unacceptable and they fixed it right away and someone came out the next day.

Horrible communication from home warranty company. Service people don't call to confirm. Service people never show during time frame. Have placed several requests to have work done in my home and only one task has been able to be completed.