Choice Home Warranty Reviews

It was a simple fix but since I know nothing about dryers I wanted the professionals to look and see and fix it right so I didn't burn my house down. The tech kept in touch letting me know where he was at in his appt schedule and let me know when he was on his way. The only thing I found a bit inconvenient was the time frame they gave me was not very accurate, he was around one hour past the end of the window. I guess that can happen if one appt runs into some repair issues. Overall it was a pleasant experience.

I always request Matt. He is courteous, trustworthy, knowledgeable and neat. He explains the problem at hand and assures that it is resolved. He always calls when he is about 20 minutes or so out from his arrival and is very polite. We always request him and are very happy with his experience and OSP.

The technician Oscar arrived on time. He was very professional and explained everything about the issues and what he was going to do to resolve it. He explained that he was ordering the parts and when to expect the return visit. Oscar came well prepared to assess my problem and fix it.

The technician was prompt, courteous and professional. He assessed the issue and then communicated what would happen from that point on. Choice warranty decided to replace the washer, which I understand, but I am disappointed with the amount they gave me. $343 is not enough to replace a washer with the same features at Lowe's. When I called the assigned claims adjuster, that amount he informed me would not be increased. As a widow with two children with special needs I thought that a home warranty would replace appliances if they chose it was replaceable, apparently that is not the case. I will be reevaluating the costs of the home warranty program to see if it's a value or just a leach.

Randy is a super nice guy to deal with and so full of knowledge. He is still in the process of fixing my problem because we had to order parts. But he's timely and he's efficient and just a pleasure to deal with.... He said he will call me when the parts are in and we'll schedule something for him to complete the job.

Satisfied with our dishwasher claim. Not so much with our hot water heater claim. Almost a week later, we still do not have a technician assigned to work on the hot water heater. Our dishwasher is also still not fixed at this point, ‘cause a part had to be ordered.

The technician was punctual, very friendly, professional, thorough, and resolved my issues in a timely manner. My dishwasher is working and we are happy! He was patient, double checked everything, and answered all my questions. I am very satisfied with the service provided by Mark’s Appliance Repair and would definitely recommend them in the future.

It's a decent value for the $. An OK service plan that didn't wow or totally disappoint. It's a value plan but I feel like others offer better, more reliable coverage so may be moving on but satisfied overall. For example, my $2.5K refrigerator broke and they only offered me a $900 check. Their policy is to replace based on the base (not upgraded if that's what broke) model with the same dimensions/capacity. So now we have a big ugly white fridge with no ice maker. :(.

Applying for the work order request was easy, but talking to the representative to confirm the actual problem I had wasn't quite as easy. I could not go the usual route for a work order, a phone call had to be made to talk to a service person. Also the drop down menu does not have a choice to chose what my problem is.

Salesperson was thorough in explaining the coverage. He was friendly and knew what he was talking about. He was not pushy and I did not feel pressured to buy the coverage. I would recommend this company and coverage to my friends and neighbors. I currently have American Home Shield and they have raised their rates out of sight.

I called in a claim about my leaking kitchen faucet and valve under the sink that would not shut off. Paid the service contractor that Choice Home Warranty hired and CHW denied my claim. I WILL NOT RECOMMEND FUTURE CUSTOMERS AND WILL CONTINUE GIVING REVIEWS UNTIL THE FAUCET IS REPLACED. I pay a monthly fee on time every month and expect the services paid for. Stop ripping off your customers. Replace my faucet.

CHW has always been great. But this week we had an 11hr window. Tech never showed up or called. Next day, he showed up, literally looked inside washer & said it was not fixable. He said we would be emailed a gift card to replace it. When I called CHW to ask about GC I was told our washer didn’t qualify. The damage was not due to normal wear & tear. Yes it is, the washer is 12 years old & worn out. I’ll be disputing this or canceling. Not happy at all.

The service I received THIS time was amazing! The technician was on time, professional, knowledgeable, very pleasant, and quick! The claims process was seamless. I've used Choice many years ago and this most recent experience was a tremendous improvement. Thank you for improving your service. I highly recommend this warranty company now.

He Repaired AC. Refilled Freon. Working good. Service good. He didn't tell what is the exact problem but fixed it. If it's the leakage I am worried it may happen again. After submitting the claim it took 5 days to get it fixed. I hope the time is bit long.

I was not pleased with Choice turning down my claim. Repairman was fantastic. Explained everything to me and couldn't do any more to help. Problem was caused by bad board which caused other problems. And Choice turned down claim. I have been with Choice for many years. I am one unhappy customer.

Tech called to inform me he was running early and arrived when he said he would. Rapidly diagnosed problems with stove and dryer. Submitted diagnosis to CHOICE. Informed me I would receive an Email regarding status of claim. Tech was friendly and was able to answer all my questions. Would definitely use this tech again should a need arise.

You sent out the best handyman yet. I’m glad. You have Rob on the job. Ic restoration. He was most helpful with scheduling and had such a good attitude. After all the bad service I’ve had over the years it was nice to get one call right and in a timely manner.

The process was pleasant from start to finish. The technician arrived within 24 hours of the claim. They were professional and completed the work efficiently. Upon leaving the residence they cleaned the work area and explained how to use new thermostat. I was pleased with the entire process from start to finish. Thanks to everyone involved.

My furnace issues are not resolved yet. It’s been 5 days and we have no heating. The technician came very fast but have not heard any updates. Have called Choice a couple of times but still nothing. This was our very first problem. So disappointed and wondering if we made a bad “Choice”.

I liked Choice Home Warranty's price and coverage. The reps were above average but not fantastic. Everything went smooth and got everything started. The only problem was parts availability for the repair. It was a three-time visit. One time, the contractor ordered parts. They came in. They needed more parts, so they had to go back. Finally, when all the parts were in, they were able to fix it. I didn't want the tech to scratch the countertop because it was a cooktop. They had to take it out, but they didn't have anywhere to put it. I gave him a blanket and we were successful.

Breaker problems - ended up being a lot more than just the Breaker and breaker box. Great communication to arrival - very knowledgeable - fast - friendly - exceeded my expectations. Did a great job above and beyond. Highly recommend - on time - got the job done and more.

Choice Home Warranty is the worst. They are full of lies and only tell you what you want to hear. I have had an issue with my Samsung ice maker in my new refrigerator for a while now since CHW won’t cover it due to being under manufacture class action lawsuit. However I forwarded the email from Samsung that stated they are not going to fix it due to not having a service tech within 100 miles of me as requested by CHW rep stating that’s what they would need to be able to have it fixed.

The communication and reliability of Sears Repair is very poor. They did not show up on occasions without even giving a phone call. I had to reschedule twice I was having the heating element replaced in my dryer. It is very difficult to get a live person on the phone to discuss the schedule and where the missing repairman are.

Technician was on time and was thorough and professional. He recommended a surge protector after his inspection of the unit, adding a small amount of freon and making sure the unit was working properly. We agreed with his suggestion that a power surge could damage the unit. We are pleased with his work.

Was pleased with the technician that diagnosed the problem. When finding that the parts were unavailable, Choice gave me a credit towards replacing the refrigerator which was a good way to address the problem. The only snag was that we had to pay for the refrigerator upfront since the Lowe's e-card was going to take up to 30 days to receive and we had to replace the refrigerator immediately.

Technician was on time and fixed it fast. Customer service was very cooperative and help me a lot trying to get the appointment fast. Customer service is better than American Home Shield where all are like ** and you can not understand them and also the monthly payment by now is cheap

The technician arrived earlier than expected and was vary friendly. He was able to figure out the primary issue with the microwave in a matter of minutes, determining that one of door switched had failed. He had the part needed on hand and was able to make the repair right away. And for the secondary issue that was a concern to me, he was able to explain to me that the primary issue was causing the secondary issue with the LED display.

Worst warranty company. Claims take more than 3 weeks to resolve for critical issues. I ended up paying more for the repairs with CHW than if I had gone without them. Not to mention the added headache and frustration and calls and uncertainty. And when you cancel they slap you with additional cancellation fees. Such a shady business.. Stay away if you can.

My LG refrigerator was making unusual noise and is still making the same noise. I think it may have a bigger problem like stop working but the tech thinks all is good. Nothing wrong any more. This started a month ago and Choice has sent techs 3 times. I am happy with the tech's work. He even cleaned my refrigerator with steam.

Technician was on time. Performed quick assessment. Reported results to me and informed me of plan. After that, he advised that he would make his recommendation to the office and return on Friday to install it if approved and available. I am appreciative for his response and recommendation. The technician left the area in a workable manner. He received the required payment and departed my home.

After he look the furnace, when around and took pictures around, explain to me the situation, I am very disappointed about my situation, a damage that occur 10 ago, and somehow I am getting negative response to my claim, my equipment was working until that time without any problem. I have PS & G to verify that, never call them before for any problem

They have fixed everything I have asked for. On time and done right. I was with about three other warranty companies that kept denying claims. These people are professionals and actually have the contractors call you. The contractors come and diagnose and then you pay a 75.00 fee to get started.

The process with Choice was better. It seemed like a more positive place to go than some of the others that I checked out. The reps were polite. They answered all my questions and gave me all the information that I needed.

They were very forward and quick. They knew the product and directed me to the right place. It was pretty painless.

The customer service is fine. The sign-up process went easily enough. The person who I spoke to was really nice and congenial. But I'm still getting emails constantly from Choice trying to get me to join and I'm already joined. So, I'm not really impressed with the sign-up process.

The representative was all right. I had overall great experience. But I just wished that things were a little more assertive.

My garbage disposal backed up and the repair was done next day. While this experience was amazing and efficient, other repairs I’ve needed have taken a while to complete. Overall I’m happy with this plan and service and would recommend. The online portal is well designed and a person is available to answer the phone.

Choice was its usual, on top of the claim and scheduled the appointment for the soonest time (next day). I spoke with John about some arrangement that needed to be made. He was friendly, helpful, flexible, and anticipated the work that would need to be done. He arrived as scheduled and completed the work straight away. He followed up with us and left his contact information--we will use him again for certain!! What a guy and Choice came through again!!

I called about 4:15 this afternoon to file a claim on my main refrigerator (it works sometimes, but just stops periodically!). Within 10 minutes, I received an email giving me the appointment time and date. To my utter delight, the appointment is for later tonight! Thanks, Choice! I will refer you to my friends and family.

The young man with Choice was so thorough and helpful. Not only did I buy an insurance policy for one rental property but he gave me a combined rate I couldn’t refuse and therefore bought another insurance policy for a second rental property! Choice is fair and affordable! They seem to be the best in the marketplace for landlords who want protection on their major systems and not worry if systems fail.

After waiting 4 hours plus 30 minutes had to cancel. Texted someone that said tech would call. Never received call. Now I have to reschedule. Since this I now have to do without my appliance for a longer period of time. Sure wish there was more contact with the provider of service.

Choice was quick to respond to my ticket for service and assigned a contractor relatively quickly. The assigned contractor was professional, knowledgeable and identified the problem quickly. Unfortunately, the problem was not related to what the contractor could solve; however, he was able to identify the potential problem for me to ask for the correct contractor.

I’m now having to appeal. I called. Asked if covered. They said yes. I paid the $75 and then I get a denied. Complete scam! Also wouldn’t cover my pool problem. If case manager can’t resolve this issue I will be canceling my policy. I’m very very disappointed in your actions and in my coverage. Unhappy unhappy unhappy.

Today's scheduling was our 1st encounter, but it seemed to be o.k. but I did feel a time frame of 8 to 5 or (10 hours,) was a bit excessive, to have the client to tie up the complete day, for a service call on an electric MAYTAG HEAVY DUTY DRYER! I truly think a more accurate time window should be considered for the client.

I noted on the claim form that a repair is needed on one of the lights for my kitchen exhaust system. The repair order came back stating the problem was with a ceiling fan. Perhaps ceiling fan is a "catch-all" category for repairs, but the issue is with this kitchen appliance - Whirlpool Gold Series Exhaust system - there seems to be a short in the wiring to the light on the exhaust fan.

1st on water leak different month Jan/Feb. You all did not repair the holes that was in our walls that that tech put in it to find leak. My husband said he would do it and you pay him that was refused. That's wrong. Should have given us that was obligated for that money repair. It took a long time even to get fixed. Then this time this week 3-25-24 tech said the garage door parts need not under coverage. When you all sold this policy to us it was under coverage per rep. We pay you all payment every month, never late, been with you all for a long time, have ref'd other customers to you. All lots of other. Never again. That is bad customers policy. The monthly payments we pay to you all it should be under coverage. Sad, sad way to do business

We had two service request. One was the dryer. The gentleman came and checked and discovered with needed a motor. Very professional. Will return to replace the motor. The other gentleman was for electricial outlet issue. He came very professional and found the issue and repaired the problem. Very great service by CHW.

We were exceptionally pleased with Choice Home Warranty and the technicians that came to our house and corrected the issue. They were very professional, thorough, courteous, well prepared, cleaned up and explained what was going on while performing the replacement. We highly recommend Choice Home Warranty as a warranty service that gets the job done in a timely fashion.

Future potential customers beware. This is clearly a substandard warranty company that pays for good reviews. Read your contract very closely, because apparently they do not replace items, and can just simply refuse to pay for repairs if they feel they’re too high. Instead, they will just write you a small check for a portion of the replacement not even close to the actual cost and then you’re responsible for installation and everything that follows. Customer service is horrible. Both phone calls with case managers, they spoke with hostility as they didn’t even want to hear your concerns as a customer, and just wanted to end the phone call.

Alex was quick to diagnose the problem. It was obvious the microwave was broken but he explained the physics to me in a simple way that made the visit worthwhile. I am hopeful the claims and paperwork will be sent through just as quickly. He also gave me a lot of guidance about the best way to move forward with the purchase of a new microwave.

Waited a month to have my water fixed only to be told my claim was denied because the pipe ran outside the foundation. This us the main line going into my house and it was not in the ground. The plumber was great and took care of it for me but the lady I talked to at the Choice office I talked to was rude and not helpful at all. I will be canceling my plan with them and finding someone that can do a better job of explaining and is more helpful before the plumber gets halfway through the job.

I have had good experience with choice with couple of claims this month. The response was prompt and service was good and timely. The claims were picked up fast and scheduled within few days. The contractors also followed up properly before the service about their arrival. Definitely recommend this to my friends.

Although you always wish you could get your repair done sooner than later, we only had to wait three days and the guys came out and within 30 minutes had the spring repaired and they were on their way. Very pleased with the service and yes, I am recommending Choice Home Warranty. Thanks all.

Washer drain stoppage. It took 2 weeks from the time the claim was filed until the technician came. The experience with Choice Home Warranty could have been more timely. The experience with the technician was excellent and professional. Choice Home Warranty needs to get additional contract people to enable a much more timely experience.

I had a problem with my microwave. I called and got a very nice person who took all the information and told me they would get back to me after contacting the repair person. Within an hour I got an email with a date and time they would be out to fix it. He came out on time and everything went very smooth. Very satisfied.

CHW wants to pay $85 for a replacement faucet when my faucet cost more than that. So you want to replace with something not equivalent to what is in my home. This is unacceptable. I have been with CHW for 2 yrs and seems they are not making me happy.

The reps were very polite and informative. They were nice.

I was able to submit my claim for the washer online which was good. But it took longer than I liked. Choice sent an email but I didn't get a notification. So I'm partly to blame. I didn't check my email as much as I probably should have. But that process was a little slow. Also, I got a gift certificate and it took longer than I would have liked. That whole process of being reimbursed or getting a gift certificate for an appliance in this case took a lot longer than I am used to with other companies. This is my third warranty company. I own three homes that I have a contract with. So I expect good service.

The sales agent was great. But based on the information that I found out about different lawsuits and litigations, we decided not to go with Choice. So I signed up with them and then a couple of days later, I called them to cancel my policy. They gave me a lot of rebuttals. The lady was supposed to call me back but she didn't. But they did cancel the second time. The other thing they need to work on is that I've gotten about 400 emails from them. But as far as sales and offering things and being enthusiastic, they did great.

We submitted a HVAC claim through Choice, and a company came over. The guy came and adjusted the temperature range and said it would work now. I have a two-story house and it was running upstairs and I couldn't get up there to turn it off. But he told us what to do. They were very, very punctual about getting here and taking care of it.

The tech came in exactly on time. He had to order a part. So he's gonna have to come back next Monday. But everything went well. He was very courteous and kind.

A guy from Choice called and told me about their business. He made me a pretty good deal, so I signed up with them. They were pretty comfortable to deal with. The only thing is that they want their money upfront. But it is what it is.

Choice seemed to be really good. I told them specifically I wanted a couple of add-ons because I have an upright freezer in the basement and an extra refrigerator. When they sent the contract through at first, it didn't show the add-ons, so I contacted them back. They fixed it, sent it again to me to show that I had the add-ons, and they were great. I didn't have any problem with them at all.

The customer service was great. I liked how friendly the gentleman was. Signing up with them was simple and easy.

James with 5 Star did an outstanding job. He logically used his instruments to locate the problem receptacle and made the necessary repairs. The problem outlet was not easy to find. He was able to utilize his instruments and isolated the problem, and then made the necessary repairs. He was very neat and polite as he went about his work. I will definitely use him again or five star if I have any other problems. Thank you.

Had to get my Garage door fixed, Choice Home Warranty and Doors in Motion, got the job done. Called the tech support company recommended by Choice Home Warranty Sunday3/24 around noon for an earlier appointment. The response was positive, thanks to Deno and Doors-in -Motion for making it happen in 24 hours.

My furnace was not running efficiently. The technician who was quite professional and very thorough came and he identified the problem and suggested that a new thermostat was needed. After a few days (weekend included) a new thermostat installation was approved. Now I am awaiting for the technician to come and install it. It took two days for a HVAC company to accept the order.

I sure hope I didn't make a mistake by changing to your company. I was scheduled by the Rep with a plumbing company. I was text a work order, date, time, and business. So after 12:00pm. I called the business they had "No Work Order" from Choice and she looked for it NOTHING! So I called Choice and was very annoyed and upset. The Rep twice put me on hold to speak with business finally she said she could get someone out to my house. I told her YOUR COMPANY DROPPED THE BALL. I contacted the business and she was sorry what had happened and squeezed me in at around 6:00pm.

Easy to file online. Got a quick response and the contractors that come out get the service call done in a timely manner. Communication from the time the claim has been filed till the service call complete is great. Will definitely extend this warranty when the time comes. Thank you!

First claim after switching to Choice after many promises about the claims dept. Received a text from pool tech to come out for just an estimate, no work would be performed. Told that the time frame was 11-3 but tech’s text stated “We will be in your area today so we scheduled for today 11-3 but will be closer to the earlier part of the appt time.”

Technician didn’t show. When we called he told us order was cancelled by Choice. Went online and couldn’t find any info. Called customer service and spoke with someone who did not understand English. They had no idea what was going on and kept repeating a script. Asked to speak with a manager and they told us someone will call us back. We will see.

Disposal would not turn on and gets plugged at times. RKS plumbing had problem fixed without any mess in no time. He was friendly, businesslike and courteous. He explained why the problem occurs and how to fix it ourselves. Would recommend his company to all having any plumbing issues. Great company to deal with.

Glad my garbage disposal got replaced yesterday, also my faucet should have fixed, asked to submit new claim. Choice should allow more one than one type of services included in a call, if needed. Glad to sign up service 3 years back, but recommend improve it to faster one. Please improve the service to match other top providers.

Luis, from Villas Home Services LLC, was sent to our home to work on our gas pack that was leaking Freon. Upon arrival he quickly inspected the gas pack unit, taking the time to explain what he was doing and what issues he was finding. He found the coil was rusted and slowly leaking Freon, and the compressor was leaking oil. As the gas pack is 26 years old he was going to recommend the unit be replaced, and would submit the necessary information to get that accomplished. Waiting for approval from Choice Home Warranty to replace the gas pack. Highly recommend Villas Home Services LLC and Choice Home Warranty for their services.

We submitted a claim for a Toilet that was leaking from the bottom of the base. The technician from Top Notch Plumbing showed up on time and quickly diagnosed that the toilet needed a wax ring, a new stop valve and that the line was probably clogged. Technician was very knowledgeable and careful cleaning the area. He also was very honest and straightforward with all repair costs as well. Unfortunately, out of the 3 repairs, CHW decided to approve only 2 which was truly disappointing. They informed the stop valve would not be covered because it broke by force and not wear and tear which we don't agree. The valve broke because it was old and had wear and tear! Warranty issues aside, we're very satisfied with the work done and we highly recommend them!

After a false start on my part, this plumber was outstanding. Unfortunately for me, I chose to let my friend talk me into doing the clean-out ourselves and he was going to do it. After a weekend of sewage in my driveway, I decided to go to Choice Warranty and let the contractor do it. In less than one hour the job was done. Thank you!

The gentleman that came to my home was great! Respectful, informative and solved one stoppage problem quickly. The leaking faucet is still pending and I was given some cost saving avenues to take. He tried to order the part foe me and then the next day called me to let me know how we are to proceed.

Our electrician was on time. Very professional and knowledgeable. He had actually been here to our house before. Very nice man. Does his job efficiently. We’re very satisfied with his work. He’s truly good at his job and we highly recommend him and would like for him to come back if the need presents itself.

Thanks to the great coverage Choice Warranty provides, we have peace of mind that issues that arise are manageable and won’t cause massive bills and hardships. The claim process is easy and the customer care representatives are knowledgeable and extremely helpful. We are very thankful that we have Choice Warranty!

Your services were recommended by a friend. When contacted I was still at work. Rep was happy to contact me when I got off work. He went over everything with me and checked to see what my response time would be should I need to use service and assured me it would be under 3 hours. Pricing was explained. Breakdown of option that would save me the most money was offered. No pressure was put on me to obtain your services. All in all a pleasant sales experience.

Mike from Five Star Pool Maintenance was on time and very professional. He examined the damage to my pool filter assembly, and was going to send the photographs he took to Choice Home Warranty. I hope to get confirmation from Choice Home Warranty that the damage is legitimate and the unit should be replaced without delay.

Called about a few questions and the agent was super helpful and wish I came to this company first. Cheaper and way better service. I came from AHS and they had $125 service call fee and here it’s only $85 and covers way more. My policy I just got offers more for $58 a month and my old policy covered way less for $49 dollars a month.

I was happy someone showed up as quickly as they did, but the communication was horrible. I received a call at 11:40 that someone would arrive within an hour. 3 hours late, I’m still waiting. I contacted them again and was told 1 hour 30 minutes, this turned into 3 hours again. The gentleman showed up around 7:00pm. Problem was solved. Have respect for the customer and their time.

Excellent customer service provided by the vendor, Controlled Climates. Extremely rapid response from from technician. Professional and quality work. I would absolutely recommend them for all future repairs and replacement of major equipment. The staff are friendly and pleasant and went above and beyond to accommodate by scheduling request for service.

Jim ** could not have been more helpful and pleasant. The purchase process was very smooth and easy because of him. The price of the Home Warranty is fantastic, and the coverage is very good. I hope that the vendors that they select for any potential service are as good.

I called Choice Home Warranty on March 11, 2024. I was given a claim number. Then nothing happened. A week later I went online on March 18, 2024 and got a new claim number. Then it took another week for an appointment (despite their claims of service in 24 hours). Then the repair guy didn't show up. Parts of my house have been without electricity since March 9, 2024. No Service whatsoever!

I did not like the high pressure sales technique that was pushed on me. I knew what I wanted and I stated this. However, I felt like hanging up and cancelling the whole thing secondary to the hard nose person on the phone. I am a realtor also and I know what I want. Please do not talk to the public like I was spoken to.

Too many phone calls; too many emails; not enough information in the emails - just BUY BUY BUY - Not even sure this is a good product. This could be a swindle. What do you want me to say? This company has provided nothing so far -- only has taken my money.

I appreciate Choice Home Warranty taking care of the heating problems with my dryer. Edward, the technician perform a great job getting my dryer to work. I will recommend CHW to other people. The A & E Factory Service were outstanding in having their technician on time for the appointment.

Compressor went out on my refrigerator. CHW sent out a request to see what the problem was and I had a repairman come out and check it out. I the compressor had to be replaced but it was under warranty, just had to wait for parts. This has taken longer than expected.

Just wanted to express my frustration after the technician check our dishwasher, he explain what was wrong and the problem. I am familiar with my dishwasher. I'm not so sure about his diagnose but as promise he will submits the follow up repair because he did not repair the problem. Since then we don't get no phone to reschedule the repair date. I'm going to make a phone call again. This was already been paid. Been for 5 days to schedule a follow repair.

We presently have a Home Warranty with Home Shield that we've owned for years and the rate has never increased. We were talked into a deal with a sales rep [Aaron] without full disclosure until credit card information was shared and the amount cleared. He then proceeded to tell us that the rate would increase, and Home Shield does this consistently. However we explained that we haven't seen this over the years. An argument ensued so we asked to have the warranty cancelled immediately. Reginald and Roma **

Have had 2 electricians plus 1 plumber so told to pay each of them the $65 deductible. So far, paid $195 and Whirlpool timer still does not work, start or stop or allow setting timer. Told by both electricians that the electrical lines and power are fine so likely needs replacing of timer. They also confirmed that was what they reported to CHW. CHW rejected the claim! That has been ongoing for 8 weeks. Requested electrician to reconfirm that need new timer and he told me that was correct and would contact CHW once again. CHW very disappointing and talking to support phone line complete waste of time.

I hired a plumber to flush my water heater. It was so damaged, it was not safe to service, and I was told to replace it. Filed a claim with Choice, they sent out “their” technician who said it didn’t need replacement, just needed to be flushed, and denied the claim. Choice is electing to wait until it breaks completely, leaks, and damages my house before replacing it.

Very professional technician, explain in detail all existing problems of this outdated Air Conditioning unit. The unit motor is about 20 years old, it makes very loud noises, the house smells like burnt smoke, and does not cool the house, we are using fans, Please Choice Home Warranty. Would appreciate that you solve this problem as soon as possible. Thank You.

Yesterday was my first time calling after 6 months of having home warranty. Instantly got a very pleasant lady on phone.. reported my problem with my whirlpool washer on Saturday and technician is being sent out in 3 days. I like that they use Whirlpool technician.. Hopefully problem can be resolved that day!

Home warranty is always a good investment just like health insurance is for yourself. I don’t have to worry about someone offering me an expensive new system when they can just repair the existing unit. If you ever end up needing a plumber, Theo from the United group is the absolute best!

Needed new cabinet ready dishwasher and these crooks offered me $350. Can’t buy low end machine with that. And forget about installation. TERRIBLE. Rip off. Don’t use them. They are bad people who don’t care about there product. They lie to you to suck you in then don’t follow through. I’m going to open a case with the better business bureau. Also will tell all my friends and clients to avoid them. I won’t buy them out of business but I’ll lose them more money than they lost me!

The tech. arrived early and diagnosed the problem with my garage door and fixed it in a few minutes. A very nice person and very knowledgeable. I could not ask for better service. Service was done one day after I had called the home warranty office and was pleasantly surprised that the work could be done so quickly.

Waiting for parts to come in if they can get them. They are supposed to call me. He came to check out my freezer. Found out that the seal is bad and that caused the door to warp. So had to find a new seal and door. I'm just waiting now.

The technician was very professional and knowledgeable. He listened to what we had to say. He explained what he was going to be checking for. He stopped and explained each and every step of his diagnosis. Once he determined what the issue was, he explained what the next steps would be. He also explained costs.

Received excellent service. The technicians were prompt, professional, and knowledgeable. They were able to resolve my issue to my satisfaction. They also offer some invaluable advice and recommendations on prevention. The technicians also took great care in taking care of my home before and after their visit. I would definitely recommend and thankful to Choice Home Warranty for recommending!

Immediate service, Don from Sonny Appliances was GREAT. I could tell he was experienced, knowledgeable and thorough. The experience with Choice Home Warranty was seamless and effective. I really do not have anything negative to say about Choice Home Warranty or Sonny’s Appliances.

Customer service answered all my questions thoroughly. They explained the limits of my coverage and how a determination on replacement cost would be determined. They were prompt in answering the phone. They were polite and professional.

Alvin my Representative was outstanding. Professional. Honest. Not pushy. I am hoping I can get great service from Choice. I have had some great stories from people I know about the company. I am looking forward to being with Choice home warranty. I have had another company in the past and never filed a claim. I recently filed my first claim and it was not a good experience so now I am going to Choice.

The technician was awesome! Choice Home Warranty stinks! Choice wouldn't cover the leak! Said flang was cracked and not normal wear and tear! Flange is 25 years old and I am sure it's served our toilet loving family well!

My experience with Choice Home Warranty was very good with the exception of the time it took to find a technician, however it turned out really well! I want to thank you very much! Kellog plumbing was here this morning and by 12:30 the job was done. They told us to wait a hour or so for the water to get. So now we have hot water. Kellog plumbing are really great people, very friendly and very knowledgeable!

I had to call back to get to the correct person/company with the same phone number. Irritating, but I finally talked with the right representative. I did have trouble understanding what she was saying but we made it through. I would repeat what I thought she said, and she would try again, so I decided to make intelligent guesses and that work better.

The technician was happy to check the unit and told me what work he did and asked me if that was all I need on my heating and technician waited for the unit to run to make sure it was working. Great work. Thank you. I would use them again and thank Choice Home Warranty.

Our oven was not working so contacted Choice Home Warranty and they were quick to reply and set up the appointment with Sears Repair Service. The technician was on time, did his assessment, and fixed the issue quickly. My wife and I were so pleased with the service!! Thanks Choice Home Warranty!!

The technician arrived promptly at the scheduled time and was courteous and professional throughout the visit. He was extremely knowledgeable and took the time to explain the process to me, answering all of my questions with patience and clarity. It was evident that they were experts in their field and truly cared about providing the best service possible. Not only did the technician identify and address the issues with my ductwork and air conditioning system efficiently, but they also went above and beyond to ensure that everything was in optimal working condition before they left. I was impressed by their attention to detail and dedication to delivering high-quality service.

The technician Xavier was very knowledgeable, and extremely polite and professional. He set the expectation of time to fix and was spot on. I would definitely have him out here again. Thank you for sending him out. I appreciate him being on time.

First claim with Choice was denied. Received a computer generated email. Very unprofessional. Moved to Choice after 10 years with AHS. Am I going to regret it? Now I am put in a very bad spot financially just as A/C weather starts. Checked my contract per email and found nothing that would preclude my unit from being repaired.

The service requests are very simple and scheduling is very prompt. Technician arrived and quickly diagnosed the issue. However, indicated that he had to wait for approval to fix the issue before starting. If I had to change one thing, it would be giving the technician the authorization to handle issues quicker.

Our heating system had stop working and was not heating our home for few days. The technician was very professional and was able to repair our heating system with no problems. He gave us an estimated time of arrival and showed up on time. I would definitely recommend this service. We are very pleased with the service.

I know we made the right decision choosing Choice. We are so much happier with them than our previous home warranty company. They are extremely quick and efficient. The repair company they send out are very courteous and professional. We plan to stay with them until we sell our home or die.

Friendly associate helped to understand the policy I am getting. I am paying more with American Home Shield for less coverage. However, the American Home Shield had very good service. Hopefully I get even better service from Choice Home.

Lots of emails and texts but the repair had to be micro managed to ensure it would be completed. The tech was super knowledgeable and we are happy w his work. Bigger issues were appointments being set when parts weren’t in (so bogus) but vendor said he had to schedule them. Maybe to meet a SLA w the warranty co??? That was highly annoying.

I called Choice Home Warranty to report my Washing Machine was not working and they took my information and advised me someone will be contacting me soon for repairs. This is the second time I contacted Choice Hone Warranty and I have nothing but accolades for the service afforded me.

Young man knowledge of electrical work. Very nice young man. Please reimburse him on the electrical outlet. Yes I would recommend this young man to work on electrical problems! He was on time and diagnose problem right away! Once again I am pleased with the young man who came to fixed my electrical problem!

The service technician was very professional, prompt for the appointment, and efficient with the installation.....a very good representation for Choice Warranty. Communication with Choice Warranty with its schedule advisory emails and texts from the technician were very professional and helpful.

Customer service was very polite & helpful. Also know all about their job. Enjoyed conversation with the associate. I would recommend Choice to my friends and family. It was a great experience to work with the associates and their knowledge about the company and their services. I am very pleased to be associated with this company. Thank you very much for all your hard work.

Chris was the Plumber that came to my home to fix my problems reported. He was excellent and very knowledgeable. I would recommend Chris to anyone. He was very kind. I also would like to compliment the way your company handled my requests. I have been with Choice for some years, and filed very few claims. Your company has improved over the years. Thank you.

I have been with them for 2 years and this was my first claim. Very bad experience with their service. My over the range microwave went out. They offered $191 to replace it. Technically $116 after my $75 service fee. They don’t offer installation which is going to cost me another $120. Why have insurance? Might as well pay out of pocket! They have fine prints in their contract that you are not aware and it only comes up when you place a claim. I can’t wait for my contract to expire so I can kick them out. I will give them a ZERO rating.

Dishwasher stopped working. Choice set up repairman who came within a few days. Control board out so Choice offered Lowe's replacement gift card of about $349. I requested a review since our dishwasher was a higher end model. Was able to speak with someone from Choice the next day and after review was offered $591 gift card which was very fair. Only bad thing, was told it would take about 25 days to receive the gift card.

My experience on 3/21/2024 was great. The technician I had was extremely professional and kind. I would refer him to anyone. He did an excellent job. Again, he was great. I will recommend Choice Home Warranty to anyone and everyone. I noticed that the technician knew exactly what he was doing. I'm very grateful and thankful for him. Great job.

I had a service call and someone came out a day later that was a great response time, my issue was fixed the same day. There was no need to wait for any parts or anything. Only thing I will say is that the communication was not great. I had to repeat the issue several times and when the tech showed up he did not know what was going on, when I spoke to the call center a few times but other than that, everything was great.

The icemaker was replaced on January 31 but by mid-March it was no longer working. Choice only gives a 30-day warranty so not only did I have to pay another $85.00 but Choice had to pay for an almost $400.00 part again! That policy needs to change; it's unfair to both consumers. I'm grateful they covered it but neither of us should pay twice in less than 2 months for the same defective item.

I have been with Choice Home Warranty for about three years now and I have been happy with the services I have received. Yes, I have and will continue to tell people about Choice Home Warranty. The technicians that have come out to my home were very nice and courteous. I would again continue to tell people I know about Choice Home Warranty. I would like to say Thank You for everything...

I have this plan for three different properties. While it takes a little bit to find service providers and specific areas, Choice has worked with me on options. I also like that I can reach customer service and talk to a live person. I will continue to renew the plan.

Sales person Adam ** was great to work with after I had very negative experience with my prior warranty company, AHS. I understand why Choice is rated #1. I’m waiting on receiving my new policy in the mail. Not easy to print it out on my old HP printer.

Topnotch, technicians were worked expertly and were courteous and respectful of property. Knowledgeable about the work. Strongly recommend!! Top notch technicians worked expertly and diligently to correct the issues. They were courteous and respectful of our property. Knowledgeable about the work and were expeditious. I would definitely recommend.

I've had 3 claims in my 2 homes in the last 3 months. 2 of the claims were complete denials because of what Choice determined to not be normal wear and tear in spite of what the technician has stated. Also only allowed the tech 1 hr to try and find an electrical problem without being able to find the problem so then choice comes to the conclusion that it is a broken wire and therefore not covered. Also had a beverage refrigerator that is built in a d stopped working and can not be repaired. They provided funds to replace the cheapest possible model that doesn't even fit in the space. We were compensated about 33% of the price of a new unit. Horrible ins. Every excuse possible to deny payment. Will never renew my policy and would discouraged anyone from purchasing a policy. A complete scam.

I have had two claims with Choice. One I could understand as being denied, the second should have been a covered repair. They seem to deny everything, make you go through appeal process to get things covered. They also don't have any technicians in rural areas and make you find people. When you do, they expect the repair people to jump through their hoops doing their paperwork which most refuse to do. They will provide a receipt that you should be able to submit for reimbursement. Not too happy with them. I have had another service with none of these problems.

The technician arrived early. The technician provided was extremely professional and knowledgeable. He diagnosed the problem with the garage door and fixed it. While doing a Quality control test another problem presented itself. He diagnosed and quickly repaired the door motor. Him and his partner cleaned up the replaced items and took the trash with them.

I like Choice Home Warranty. They get the job done right and Choice Home Warranty call Sister Bell and tell Sister Bell I refer her and this is Johnnie ** and I am the customer of Choice Home Warranty and Sister Bell phone number is ** and Sister Bell gooing to need Choice Home Warranty on all the appliances in her home.

I called to check on the program you offer to my new place and ended up buying a contract for 6 years! He explained the system well with confident. I have checked other company but did not like it, because of the person I talked to, nor the price. Now I feel safe at my new place whenever unexpected happens, which usually does.

I felt rushed when I called into CHW Customer. I called to understand the process of receiving an EGift card from Lowe's for my dishwasher. I was told it, may take a month to receive the EGift card, after being without my dishwasher for 3 weeks already. I guess I have to rate my experience with more stars than I think appropriate to get it through.

Both Jonen ** and his Supervisor should be considered assets to Choice. If we have cause to have to access the policy, we will also rate your respondents. Talking to real people and having immediate access to what we agreed to in print is definitely wise management policy. Thanks.

I was very happy with my service for my dishwasher, from the first claim to through the Sears technician, Jim, who identified the problem, through having the needed part sent to my home to the same technician who completed the work to give me a working dishwasher again! Jim let me know when he would be here and was on time, professional, completed the work in a neat and timely manner. He was friendly and answered all my questions. Thank you, I couldn't have had a better experience!

We have had several different companies over the years and Choice is by far the best to work with. Very easy to file a claim and assignment of contractor is usually within 15 minutes. Can’t recommend them enough for what they do for their clients. Already have referred several people to them and will continue to recommend them to all our friends who are homeowners.

I’m was pleased with the rep. He answered all my questions. Still a few more questions I’m not clear on. But hopefully, I’ll get the package and it’ll clear up my other questions. Rep hung up kinda fast but I don’t think it was intentional but he was overall good.

The plumber showed up and attempted to clean out the kitchen drain without any luck. From there, he said they'd have to come back to re-evaluate the problem and correct my plumbing. It would cost approx $500. I am checking adding to see if this is the industry standard before I shell out this money.

I had a great experience talking with Brian. I’m elderly and live by myself and he took the time to explain everything in detail. Brian, every question I had even if he had already explained it. I look forward to working with Brian and knowing that any unexpected will be taken care of.

Our technician for our air conditioning system was very kind and I felt completely comfortable with him in the house and with his understanding of the system. He did a great job examining the AC and explaining to me what is going on. I would be happy to use him again for any cooling needs.

Called for an appointment and was able to schedule it for that afternoon. Robert called to ask about the model and serial number of the dishwasher so he could check available of parts. He arrived later that afternoon and completed the repairs. He went so far as to ask for a broom so he could sweep up the floor. VERY satisfied and absolutely would recommend Choice.

The tech came on time as promised and fixed the problem. There’s absolutely nothing much to say on this one. I was impressed by the promptness of the tech to my house. He came at the time he promised and took care of the problem.

Windel was very courteous and professional. He knew what the problem was, and resolved my issue quickly. I appreciate the knowledge and guidance he provided to ensure I don't have this problem in the future. I would recommend his service for any future problems with my HVAC. Great job. Thank you.

I am unable to book a repair on your website as it doesn't open it. Also never received a follow up email on the repair date. I had to call to find out the date. The repair company is great with no problems. They have been several times in the past and always are prompt and take care of the problem quickly. Highly recommend this company.

We submit our claims online and it's very easy to do. Then Choice gives us the company's name and number and the appointment time. If you wanna change the appointment, you can always call them if the appointment is not convenient for you. Every issue that I've had, I've had them come out once or so and it's been okay. When I put in the claim for the refrigerator on Saturday, they sent me a contractor on Tuesday. The guy had the part and changed it. He fixed the refrigerator. Everything works just fine. Having Choice gives me peace of mind.