Choice Home Warranty Reviews

I would never use Choice again. Most companies don’t want to deal with them because of their requirements. This is evident because they have a hard time getting anyone to service anything for them. They offer to let you get your own, but require prerequisites that no company wants to deal with and would cost them extra.

Excellent service by the service provider Universal Garage & Repair. Jose was very professional, expedient, and performed a quality repair. Choice was very responsive and proficient. Thank you for the service provided. I will definitely recommend Choice Home Warranty to friends.

The last 2 claims, Choice put down the time and date for the service tech to arrive. In checking to confirm this, the service provider told me "never to listen to anything Choice says regarding appointments." Well, they said Choice cannot give out the definite times and only they could set this information. Quite disappointing.

I contacted CHW about breakers that had started tripping. Within hours a contractor had accepted the job and came out within 2 days to access the problem. CHW quickly approved the repair and I have another appointment for replacement in another two days. I’m very happy with the company they sent out and will most likely use them for future non warranty work. The whole access/approval process takes a little longer than just paying someone to do the repair, but the cost savings makes it entirely worth it.

Choice Home Warranty is a very good home warranty company. I contacted them to fix our leaky garage door. But I later learned from my wife that she had already had done a repair to this door. So I phoned Choice Home Warranty and cancelled their upcoming visit.

I signed up today 1/7/2023. I have no experience with service as yet. I spoke with Daniel in Michigan who was very personable and knowledgeable. When I have more experience with service I will be better able to give a review.

For the first time had a tech that identify the issue, was able to get the parts and returned back on the same day. Also glad that Choice Home Warranty authorized the repairs on the same day as well. Above tech is EZEE E Appliance.

They send great technicians and they are friendly and knowledgeable! They fix your problem in one visit! It's amazing and wonderful!! I couldn't be more happy! Every time I need service it's done quickly and I'm very satisfied!! I'd recommend this company to anyone who is searching for a good home appliance warranty!

It took a little longer than we had hoped to get someone here but understand they have 24 hrs to find a technician. When they did arrive they were very friendly and went about their business fixing our problem which took all of about 15 minutes and they were out of here, problem solved!

Highly recommend A and E Factory to fix appliances. Disappointed in Choice because they have not sent technician to fix refrigerator. They expect same tech that came out to fix dishwasher to fix refrigerator and man was not certified to fix refrigerator. Please send refrigerator man.

4 appointments made to solve my home heating system and none of the technicians showed up for job and not a single one of them ever called to notify me appointments couldn't be made. The 5th appointment with Frontline was ok. I do appreciate Frontline technician. He arrived on time and had the system fixed.

Angel was just awesome. He knew what he was doing and his work was flawless. He was very nice, personable and friendly. This is the kind of person you want to work on your appliances. I would definitely refer him to family and friends.

There is not an accurate star to rate my experience. First, I want to say we were happy with the fact the situation was resolved and we did not have to purchase a new refrigerator. The technician however, went to the neighbors house, ran into his septic cleanout, and then argued with the man that his GPS told him he was at the right address . He was not.

I am very happy that I made the switch to Choice Home Warranty. I called to make a claim and they responded very quickly through email. I am very satisfied with the service that they provide and again I am happy that I made the switch to choice home warranty.

I had submitted a claim for a pool pump that went bad. I was told by customer service that I would receive a check for repair within 30days. I never received the check so I called back again after 50 days. I was given another empty promise of 10 days, I called again because still no check. I was then told that they would have to resubmit the check and that I would get charged $30 for a processing fee. That’s correct , I had to pay $30 for their error. Unbelievable.

The time was a bit longer than expected to have someone come out. Our appointment was for 11-3. Got a call the morning of the appointment and it was changed to 4-8pm. Technician got here at 8 pm. Technician was very professional and apologized for the late hour and went about checking on our unit in the dark. He found the problem, and thankfully had the part to replace. Working good now.

Henri was BEYOND professional and knowledgeable! He listened to what I had to say and ensured he offered options that may fit my needs. He reviewed all of my requests and made sure I understood all options that I requested.

Because I rent, I needed warranty on my washer, dryer, microwave & air conditioner. So far I'm happy. I will evaluate the service when and if I need something repaired. The representative was very helpful and I appreciate the experience with John so far.

The service worker who came out was very competent and took care of the problem very efficiently. He also gave us good information about how to care for things in the future. I would recommend him to others as well.

Very quickly my problem was resolved. Parts are ordered and will be replaced in a week with no out of pocket except basic fee. Technician was very fast and knowledgeable. Will definitely renew my membership When it expires next year.

Choice warranty took care of our claim very promptly. Within 24 hours of submitting the claim the service technician was at our home fixing the issue. We appreciate Choice warranty's professionalism in addressing our issue in a timely manner. In addition, the service company they used was also professional and friendly.

James called a few minutes before his arrival to give his ETA. He diagnosed the problem and fortunately, he had with him the tools to fix it; all within a few minutes time. He was professional and polite. Thank you!

Toilet was backing up n bath tub.. CHOICE HOME WARRANTY was unable to get a tech for 72 hrs. I have bathroom needs and I am medically disabled. I was able TO get a technician scheduled for the next day and had to pay 542.00 out of pocket. This warranty service is terrible.

Technician was polite, neat while addressing the problem and came prepared to resolve the issue. He answered all my questions and worked efficiently to resolve the problem. If possible I would definitely recommend him and without question request he be the technician to return for any further problems.

We had a problem with our furnace and called Choice. Choice opened a ticket. Choice generated a claim and we got a technician assigned to us for the following day. A technician showed up the following day and stated he needed to replace the circuit board. The tech told me he needed Choice's approval and left for the day. The following day the tech called and set up an appointment to install the circuit board, that day. Circuit board replacement approved and within a day, the repairs were completed promptly within 2 days.

This was our first experience with Choice. The work was assigned to a vendor almost immediately and that included an appointment time. However the vendor did set that time and could not comply due to other work scheduled. This went back and forth for a few days. I informed Choice of the issue and a new appointment was sent, again scheduled by Choice. Meanwhile, possibly because of my message, the vendor came and completed the job a day earlier. The work was completed efficiently and we are pleased with that. I think if Choice would coordinate with the vendor before scheduling an appointment would be a better idea.

I'm very pleased with Choice Warranty and their vendor, Cooper Garage Door, LLC. All parties involved were courteous and professional. The timely responses were very much appreciated and I would highly recommend Choice Warranty as a reliable home warranty company.

Winston Doors LLC advised Choice Home Warranty doesn’t have access to their scheduling. Thus the repairman was a no show yesterday. Now the next opening is 1/11/23. There needs to be better coordination between Choice Home Warranty and your contractors. This doesn’t help your customer satisfaction.

The service tech was very good. Fixed problem. Explained it was quick and knew what he was doing. Would like to use him in any future problems if they happen. Was polite and nice. Would recommend him to a friend or family member.

I was interested in their services and when I spoke to them I asked if I could sign up the following week when I got paid. The caller tried to push back and say that I'd lose the special pricing if I didn't give my payment info then and there. I told him I'd just have to pay regular price. He hung up on me. Now I've been called 4 more times in less than an hour and every time I ask them to take me off the list, they hang up. I was interested in a warranty but the pressure to buy on the spot plus the borderline harassment has changed my mind.

The process to file a claim is very easy and the company is very responsive when making necessary repairs to my covered items. I'd definitely recommend their service. The pricing for the warranty is also very affordable. It covers a lot of things that are NOT covered by normal Homeowners Insurance.

I am giving 2 stars to CHW not the technician-he was great. But CHW denied the recommendation submitted by the technician to replace the electrical panel due to the surges and flickering that is now happening. Now this could easily cause a house fire but no CHW denies the claim-stating wear and tear- tell me how is this wear and tear when no one hardly ever touches this- REALLY. It just sits in the garage in a storage room.

Our furnace was condemned 3 days before an impending weather event with temperatures going down to 2 degrees and this was also 5 days before Christmas. A holiday where companies are not fully staffed. I set up the claim online & called to see how soon we could get someone out. Not until the following week. Not good. We had to go ahead & have the furnace replaced because of the temps. We had parts & tech's statement but that wasn't good enough for Choice Warranty. I do understand. They denied the claim; I appealed and got $200 for a $5000 bill. I guess something is better than nothing. Again.. we both were a victim of circumstance.

Quick response, courteous technicians. Diagnosed the problem and received approval for replacement and got it done the same day! I would recommend Choice Home Warranty for anyone looking who is looking for a home warranty service that take care of their customers

Claim was completely denied. Choice stated they do not cover the tank. I paid entire bill. I purchased this home warranty to cover these major breakdowns. I’m sorry now I chose your company. You do not give a contract prior to purchase so you can’t read all the exclusions before you get your money. I would not recommend you.

Not impress with the process. Technician was very knowledgeable once he got there and stop rescheduling service call 1st Friday, when I call to confirm I was told it was reschedule for Saturday, then Monday no show and on Tuesday finally.

Raul was nice and efficient. Got my light fixed quickly and cleaned up after himself. He double checked the wiring before determining the switch was bad and replaced it with the new one I had already purchased just in case that was the issue. He was friendly.

Technician was very nice. He showed me the parts that were broken & had to be replaced. I now have Hot Water. He also told me that my water heater is very old and it may last a year to maybe 5 years. If this goes out again, will it be covered by my policy?

I am very happy with Choice Home Warranty. I live in an old house, and things crop up pretty frequently. They have done a good job with all of the service that I required. The technicians are friendly. All in all a great choice.

Although the problem with our HVAC wasn’t covered. We were informed with an in-depth explanation as to why. Our last issue was dealt with in a timely manner as well with them handling and having the problem fixed. We will still tell our family and friends about CHW, we still believe they do a good job in taking care of our home needs.

As this was the very first time we made use of Choice, for a plumbing repair. The repair took place within 2 days of our input. The repair company and the techs were very competent and polite. My only 'nit' to pick was that we were not notified in advance that we had to pay using cash or a $-transfer app. But, we were able to work things out.

The tech was fine but the time it has taken is quite unacceptable. Extremely unacceptable. Choice is not to be my choice again. The tech was knowledgeable and professional but my pool will be down for a longer period of time and the weather is requiring the pool to be on.

Very efficient and professional rep. Hopefully this time problem will be resolved. I was trying to file claim on automated system. But I decided to double check with a rep. I am glad I did. Her name was Cindy and she was a big help...a blessing!!

I called the 1-800 number and talked to Kaley. It was an easy process, took us a few minutes. Got in contract with Choice Home Warranty. The premium is affordable and includes almost everything in my house. Thank you, Kaley.

Fixed my leaking freezer of refrigerator. My refrigerator had been leaking for months. I thought no one could fix. Choice sent me the best person. He came, quickly and efficiently diagnosed where the problem was. And yeh, no longer leaking. He was polite, efficient and was accurately self assured. He knew what he was doing and I am grateful.

Very prompt and on time for the appt. Very knowledgeable and explained Everything in layman terms which assured me the work was being completed accurately. I was very please with the Technician work and professional attitude. I would recommend this company and CWA.

I had been studying your warranty when I received an email offering me a deal. I filled out the application and Aaron called me. He explained the 6-year warranty, I looked over my budget and decided to buy it. Arron was very nice and very persuasive without being obnoxious. It helped that the warranty on the products I have was expiring tomorrow. Rather than a mix-match of protection, I decided to do it all together. I did not receive any incentive.

My experience with Choice Home Warranty has been very positive. Reporting a problem is easy, the response has been quick and the problem solved. The service person was quick to contact, respond to our residence and solve the problem. I would recommend Choice Home Warranty for your home protection needs.

Service man came and replace a piece and everything works great now. He was courteous and knowledgeable and explained everything that he was doing. He was also very proper when it came to removing his shoes and did not try to upsell us on anything.

After I filed a claim online Choice Warranty service advisers texted me the company Sears Services to the repair. I received a text from Sears Service with date and time of expected arrival to diagnose and repair our Refrigerator. The technician arrived as expected and was professional and inspected the refrigerator, contacted Choice for authorization to order parts, technician ordered parts and scheduled next appointment for repair. More to come after 2/8/23 when order completed.

I went to research this company, and within 3 minutes I received a call. I just wanted to see what it was all about. I thought we were all set with a plan, for $43.75 a month. No sooner did I agree with that plan, the person I was talking to tried to sell me something else. I told the person to forget it, that I do not want to deal with this company, after he was talking circles around me. I told him to forget, I am not interested in their product, and not to charge me. He put the charge through my account anyway; I will be disputing this charge. The next day I received a call from someone else trying to sell me even more. I told him that I already told the previous guy I was not interested and not to charge me. He hung up on me!! I will not be doing business with this company ever!

I’m very shocked that on the same day I made 3 phone calls to verify some information and all 3 representatives I spoke with were extremely rude, now I wonder how it’ll be when I ready have a problem in the future.

I was very pleased with the Tech's work, the time it took to complete the repairs as well as the no hassle replacement. However, the new Moen Lite model it is very noisy. I am not happy with the replacement unit. I realize this may not be a Choice Home warranty issue, but I did not have a choice on the model.

I told Patrick multiple times that I just wanted to do the one year agreement but, each time, he said “well what about this” and tried to talk me into a longer agreement. I was happy with the price but did not like the constant efforts to get more money out of me.

All I can say is that I am totally pleased with Choice and the speed in which my problem was taken care of. My problem was with my dryer, with wet clothes waiting to be dried. Louis was a perfect gentleman and did the job. Thank you. Mary

I am a new customer. I look forward to a positive relationship with Choice Home Warranty. The rep who answered my call was very helpful and professional. He reassured me that I will be in good hands with this Home Warranty Insurance. That gave me the confidence to accept it.

Kurt was very thorough and a pleasure to work with and got me a great deal on my warranty! I have used Choice Home Warranty at my last residence and wouldn’t use another company. If you are looking for a company I recommend CHW!

He was very professional, used shoe covers to ensure that my carpet was not damaged, He asked what was going on with the washer and the last time it was used. Asked permission to proceed before he entered toward my laundry area. He also explained the process and set expectations. He gave me options to pay and was very kind!

I'd like to thank the Choice representatives for dealing with this plumbing issue. I've made multiple claims and cancelled them and the reps have helped greatly. I hope the last claim will be the last for a while. Keep up the great work. Once again, thank you so much.

The service tech with Topline Doors arrived the day after the claim was filed. The springs broke on the garage door. He was knowledgeable and kind and repaired the garage door quickly. Also reset our keypads. Would definitely use them again.

Refrigerator went out. Estimate to repair deemed higher than replacement. Value given for replacement cost was too low. Actual cost was twice the amount awarded for virtually same appliance. The claim process was fast and easy, just the value of replacement turned out far too low.

The pool technician you assigned, called and told me over the phone that my underground pool was not covered even though I paid for an additional monthly pool rider. This is unacceptable and if true, I want to cease my contract immediately with CHW.

Everyone was very nice and professional on the phone but still haven't had anyone come fix my refrigerator and what I paid for this is my first time to use this insurance again. Everyone was very nice and professional to me. Thank you

I really feel lucky, that I’m member of Choice Home Warranty and would like to say I really feel comfortable since I have given all of my responsibilities in great hands. Otherwise I always scared about problems and headaches. At the end I have to say Thanks God

Replied to email listing incentives to sign up. Clicked on sign up link, signed up for annual, got invoice, no incentives applied. Contacted you, could only get fixed if changed to 3-5 year. CANCEL! Now I keep getting emails for the great programs I could get if I sign up now. Already committed and no changes allowed.

It took 2 weeks to solve this issue, unacceptable.. When the tech came they were great and took care of the problem. The scheduling problem was the issue and after several call to Choice they finally found the tech for the job.

The guy Allied Plumbing and Construction Company sent out did an exceptional great job in such a timely manner that did not interfere with my day at all. He was very professional and knowledgeable as well as very communicable when it came to my scheduled appointment and informing me of his arrival time too. Very pleased with the service I received.

I would definitely recommend this company. The representative was very helpful and knowledgeable and friendly. Thanks for all your help. I believe I will be with this company for a long time to come. Will tell my family and friends

Was the first time I've had to use my warranty in the three year warranty that I have with your company, but to put it in short, when I did have to use it on 1/3/2023 (Tuesday), I have to say It was a very pleasant experience. The representative knew her job and took very good care of my claim. She got it done with speed, emailed me my information with my Policy# and my claim#. Hoping it will be the same with my next claim.

The repairman was very knowledgeable, and he fixed the problem very quickly. He was easy to talk to, and explained everything. The only thing is they need to give a shorter window for arrival time. 8 hours is too long.

I feel like there is wiggle room not to cover things. Seems there is always a condition. Very disappointed…repair person caused the issue and I had to pay for it. Had to go thru call with case manager after an unpleasant conversation they agreed to pay 1/2 but I have to get money back from AC company. I do not think this is fair. I probably will not renew.

I give Choice Home warranty a poor rating. I have had two experiences with claims with this company and they have both been handled poorly. My previous experience with Choice Home Warranty was with repair of my washer. This took 3 months and ended up with replacement, although the amount they provided was much less than a bottom line washer would cost.

Phil was amazing at answering all my questions. Your policy is better price, covers more and has better customer service than our previous warranty company. Everything was broken down nicely for me. Didn’t make me feel bad or like any questions I had were stupid.

I filed a claim Dec. 3. On Dec. 4 I received an email from Choice that was sent at noon which said I would have a serviceman here between 8 and 5 on the 4th. It was sent at noon and I was not home. Fortunately the man called and arrived at 6pm so the line was fixed. You seriously need to let people know of service at least 24 hours before they arrive!!!

Our appliance repair technician was great. We were having issues with our dryer and refrigerator. He wasn't there no time and had diagnosed the problems and told me that these things just happen over time. He was very straight up with me and didn't try to say it might be this or might be that. He really knew what he was doing and was very good at his job. Hope he gets sent back if any other appliances break.

We only just bought this house a couple of months ago. We were having some issues with the furnace and called Choice. The issue was resolved quickly and it only cost us $75. They are the real deal. I highly recommend Choice Home Warranty.

Big Willy’s plumbing was timely, friendly, informative, and helpful. I only wish the warranty covered the permanent solution to the issue rather than the quick fix. In order to prevent future repairs being necessary, the main line needs replacing, and the warranty only covers unclogging the line not replacing it. If it’s not replaced, it will need unclogging every 3-6 months which seems wasteful…

Fast service/would like the option to have a replacement as good as the item that goes bad. We had a garbage disposal that was replaced. The one that it was replaced with was cheap model. It works but it would have been nice to have an option to upgrade even if there is a fee.

My dishwasher was inoperable. The technician confirmed I would need a new one. Choice was in agreement and forward an email to me titled "Great news! Your dishwasher system will be replaced!" In the body of the message Choice wrote "in lieu of replacing we will give $246 with a Lowe’s e-gift card." I was misled & denied extra money or a replacement.

Jamison was, prompt, efficient, and fixed the problem. He helped us get our heat pump working after finding problems with the inside and outside unit. During a busy repair time, Airhart was able to triage our problem, obtain parts and repair in a timely manner.

I have received very helpful instructions for filing my claim. I am awaiting report from the technician and pictures so I can file my claim. I will file online as per your instructions. I hope to have the information tomorrow.

Technician was great. Thorough. He explained what he found wrong and what he did to correct it and said to keep an eye on it for 10 or more uses to make sure it doesn’t happen again. I am totally satisfied!

Booking a service appointment with the talking computer is an exercise in frustration. There is no live operator or representative.. After struggling through that, I got an email with the service appointment date and time, and the service provider's phone number. I called them to confirm and was informed that they had not yet received the work order and were not likely to get it until the next morning and that the appointment date and time given to me by Choice Home Warranty were fictitious. Fortunately the service provider was able the next day to set up a timely appointment due to the urgency of the situation, and the technician who came did an outstanding job.

Took 6 days to get a plumber out and a few calls and e-mails to Choice but when he showed up he was a very nice pleasant man. Unstopped the sink drain in just a few minutes. I would not like to have to wait this long for a future problem.

We had heater problem because the blower motor and blower wheel broke. They denied the claim stating it is physical damage which is not covered. I believe, They can deny the claim saying physical damage if the cost of repair or replace is high. This is just cheating the customers. Please be very careful before purchasing policy from this company.

I was contacted by Rob with a rundown of what is offered in the total plan, the price was acceptable and I signed up. Now I will wait for my contract to arrive in the mail to see if I made the right decision. Hopefully everything comes back as Rob said it would. Thank you.

During the coldest spell in many years and on the day before Christmas our heat pump went out. Out of a sense of reality I waited until the 26th to make a claim. It took another day or 2 for a heating and air man to accept the job, but when he got here he had us up and running in 3 hours. We're pleased with how all came out.

Since my fridge could not be repaired, Choice was going give me a e-gift card to Lowe's but I thought the price was a little low. But after calling in and going over everything, the price is more than enough. The lady on the phone was super nice and helpful and she even helped me look online for a refrigerator in my area within my price range. 10/10 experience.

I am still waiting to hear back from CHW on replacing my dishwasher. The tech said I should have it replaced. Am still waiting to hear from you. This is important to me to get this taken care of expeditiously. I would appreciate your feedback. Thank you.

Albert was very helpful, paid attention to what I was asking, answered all my questions. And helped me get a price and a payment plan I was comfortable with. No hard pressure in the sale. Was willing to work with me. Did not put me on hold to discuss with supervisor, Transaction fast and to the point.

If you are thinking of paying this company for home insurance, don’t. I’ve been paying my monthly fee for a year now. I’ve initiated my first claim with them, and the result has been subpar. They wrote that they were “replacing” my dryer and offered me 335 dollars for a NEW dryer only redeemable in the form of a Lowe’s gift card. I contested the amount and got “sorry, your unit is ineligible for a greater amount”. The least expensive dryer is 538 dollars. So, effectively I will be negative 200 plus dollars. This company is a sham.

On the morning of December 22nd we woke up to a cold house. After checking switches and trying a couple things, we determined that we had a furnace problem. This is the first problem we have had since we purchased the Choice Home Warranty. I made the call to report a claim, knowing it was the start of the Holiday week. It was the next morning that we received a call that a repairman from Comfort Zone Heating and Cooling telling us he would be here that afternoon.

I was helped. I want to Thank you for make It easy and fast. I Will tell my family and Friends that you are a Great company to work with. Thanks again. I really need my dryer working again. I need to wash clothes daily.

Choice was able to find someone to come out within 4 days. We live in the boonies so it's not easy. But the appliance company was very pleasant and determined what the issue was to be repaired and will be back to complete the job when the parts ordered are in.

The man angel came yesterday to do the heater. Nice guy, I hope he could come back for the A/C not working he putting a repeat order for it., My sister going to used your company for warranty. She live in California.

Your salesman had made the sale. He did not know when to Shut Up. He kept trying to "Up Sell" the deal. He did not know when to stop. He kept trying to sell me more years because I was a Veteran. I told him multiple times that I did not want multiple years. Did someone tell your sales staff that Veterans were rich?

I have been serviced by description of where I live and so far there hasn't been a long wait time for a technician, I just hope that I continue being serviced the way that I've experienced in the last 10 months. Thanks.

The heat went out at our rental property. I submitted the claim online and Choice had a technician out ASAP. I also have a warranty on my primary residence which I haven't had to use yet. I trust I will receive great service whenever that happens.

Choice was able to arrange plumber to analyze the issue during holiday period and get the estimation for the repair. Choice approved the claim to maximum allowed limit for the appliance even though I took coverage recently and I'm very happy with the outcome.

The men were professional and although unable to do anything themselves as the door and inside corner are dented, they give me some advice to help. Since the door won’t close and lock fully he suggested I use a felt pad to get it to close so the light would go out. Still won’t lock so can’t use the cleaning feature.

They make it easy to submit a claim via computer or phone system. Afterward, I called to speak to a human so I could confirm the reservation and understand more about the process. I look forward to good service and an easy resolution.

The tech was out in 10 minutes. He had the tool needed and secured the handle. He also mentioned that through the continued use of the oven this is why the handle loosened and came out. It is likely to happen again.

Customer service was great. He answered all the questions I had and gave a very good competitive quote. He was also very polite and assure me that I was getting the best service for my money. He read all the information he had to make sure it was correct. Overall he checked everything and it was good. Thank you for it all.

Trinity Plumbing was great. Would recommend them. Professional, they were on time, completed working and made sure all work was to my satisfaction. They cleaned up and gave me instruction on what was wrong. I had line leak. They checked the faucet for leak.

Fast response time. Came late in the day. I was only without my clothes dryer for about 2 days. Normally this would drag out for more than a week. Great communication. He called me immediately to try to diagnose the problem over the phone. That way he had the parts on hand to fix on the first visit. A+ tech!

Logged a service request for a plumbing emergency on 1/1 - no contractor contacted me for over 40 hours. After many phone calls and emails finally was told I could call my own plumber and be reimbursed - why was I not told this sooner! The only help I got was when I asked to cancel my policy! Now the reimbursement process is being denied!!! You advertise 365 days 24/7 yet I was told the delay was due to the holiday - FALSE ADVERTISING! If I do not get my reimbursement situated I will cancel my 6 year policy!!!

I needed an Electrician to determine why my electrical power panel was heating up and producing a foul smell. The first two assigned technicians did not show up and never communicated. The third technician did not have the required 60 amp breaker, but installed a 50 amp breaker instead.

The tech that came here was professional courteous and knowledgeable. Said the coil was leaking and needed a new coil. When I got the proposal from CHW you wanted to replace the whole system. I called to clarify what I needed and the service rep I talked to I could hardly understand and could not answer any questions I had.

I had a burst water pipe during the Christmas holiday. I was without water for 9 days. The company they found was 50 miles away and only came to my area once a week. I wish they had been able to find someone closer. The technician was professional and had the job finished quickly once they arrived for the appointment.

Although the technician sent was very good, CHW had not even issued a work order to him for my issue. Having difficulty locating a technician due to extremely cold weather coupled with the holiday, I was offered the opportunity to find a tech, pay for the repair, and apply for reimbursement. Having offered that to me, it seemed that CHW felt their obligation to me was over. Additionally, they did not cover a split pipe due to the fact that "normal wear and tear" does not cover extreme weather and thus I had to pay for the repair myself. I will cancel the plan, save my money, and call a handyman next time I need home repair health.

I am very satisfied with this company and their process. I had to place a claim two days ago for my hvac unit, my hvac got diagnosed and fixed yesterday. It took less than 12 hours from putting in the claim to get a working AC. Thank you Choice Home Warranty

Our gas furnace broke down, and within one day a technician was assigned and showed up at the house on time as per the notification given to us. Work was accomplished quickly, professionally, and fairly. All systems are go and Choice Home Warranty made this a very easy fix. Thank you for being responsive and honest, job well done.

Was very pleased with service received and the courtesy of the technician. He explained all the problems I was having and gave me solutions for them. Would refer Casual Appliance company to others. If any refrigerator problems occur again I will request this company. L

Extremely disappointed with the service. Furnace died and needed an emergency fix by a repair company due to weather being -10 degrees out and had two little kids in the house. Choice Home Warranty was unwilling to make an exception to assist.

I conducted business with Troy ** and was very impressed with the way he explained how the policy worked. He explained how I could pay for the policy yearly and long term. I decided on what was best for me. Troy explained other details that the policy covers. He explained the discount available to me. Troy speaks fast but I could understand and hear him. I am hard of hearing but he covered what the warranty exactly entails.

Warren ** was an excellent sales advisor. He was thorough and provided a clear understanding of the program and advantage of the pricing. Our conversation was pleasant, personable and he explained the program advantages completely. Extremely satisfied with his customer service.

It took me 2 months to get my hot water tank replaced. Water was running all over my basement floor and when it did dry it was covered in mold. Had to have people back out because water pressure was very low and water wasn't that hot. Could not run a full tub of water. Now I am waiting on faucet replacements because they say that is the problem. Before this I was so happy with my service.

STAY AWAY!!! - My heat broke on Dec 15 with a cold snap expected in single digits on East Coast during cold weather. As of Jan 3 - no repair in sight. Running 4 space heaters to try and stay warm. Choice offered to replace unit and $500 out of pocket. Date for repair Dec 27. No one showed up. Filed BBB complaint twice. Set up call with Choice on Jan 3. They said the cost would now be $3,290 out of pocket. Told me to call the repair company and discuss. I called company and was told it would now be $4800 out of pocket with no date to schedule repair.

Process for scheduling was easy. Customer service rep was hard to understand. It was getting frustrating having to repeat and ask her to repeat what was said. I am happy with the service provided have not had any issues. I know scheduling is up to the contractor but sometimes it needs to be more urgent.

My experience was very good. The technician arrived at the time he said he would. He was very professional, knowledgeable and friendly. Please keep on doing what you are doing because it is quite refreshing when someone enters your home with a smile on their face. THANKS.

I've had another service prior to your company and there is just no comparison!!! Wow, you all are just so darn great! Everyone had been so helpful and nice on the phone. Thank you! Happy New Years to you all!

I am a new customer. I have not experienced the services Choice Home Warranty provide. CHW covers more appliances and systems than my current home insurance for less money. I believe I am going to be satisfied with Choice Home Warranty.

Was very pleased with the help I received. Thank you. I'm happy with your company. You were so easy to work with and very pleasant and helpful with my account to keep the same information as far as my coverage is concerned.

It was a Great experience. Maurice was very helpful and explained my options in reference to the different plans. He was very patient and explained everything in detail. I sell real estate and would definitely recommend Choice Home Warranty to my clients.

Ralph, the customer service advisor was very courteous and answered all my questions. He offered savings. He was very knowledgeable and said I could call him directly if I had needed any more information. This appears to be a very good plan and I signed up.

We submitted a claim right before Christmas. They sent us notification that they were trying to find someone to come out. I understand that we live in smaller town. I had to go and look several times to an update to our claim. We received an email the day of our appointment not beforehand. But the company they found was awesome as well as the tech. I would still recommend Choice because they have followed through on all our claims.

I was impressed with the easy and quick response and repair of icemaker. I would like to thank the repair man for a nice experience. My wife was home. She said he was in and out within minutes of arrival. Great work.

Great service!! Purchased a 5 yr contract for myself. After using CHW a while, I bought a 5 yr policy for my son's house. (His Christmas gift for many years to come.) CHW let me pick Sears Service Center for my repairs. Service is within 24 hrs. How cool is that!!! No fly by night companies or strange unvetted people in my home. We cannot be too safe these days. As a widow, my contract gives me peace of mind & I don't have to scrounge for a strange company up or wait a week for service.

Sales reps are extremely aggressive & have no consideration for people's time. Repeatedly, called multiple times a day. The only reason I signed up is because a family member in another part of the country has been using the service & has been satisfied with the contractor's providing the services.

The technician was very helpful with the issue. He knows his business. I listen to him talking on the phone with Choice and I could tell he was all about the customer and not the money choice would be saving. I will highly recommend him. Looking forward in using him in the future.

After contacting CHW for service repair of my gas furnace, I was promptly received an email letting me know they were contacting a service contractor and not long after I received an email setting up a service time & date and the contact info name & number of the contractor. Prompt Response!

I purchased home warranty and they have provided everything I needed for repairs. I didn’t think I would need it as my appliances are only two years old but Christmas Eve my stove/oven popped and stopped working. My first thought was shoot how much is a new stove now and then I remembered I had Choice Home Warranty. I recommend them even if you don’t think you need it.

I was immediately impressed with the quality of service that I received. Simon was very professional and personable. I couldn't believe how much I will be saving over my previous company's contract. Looking forward to a long relationship. Phone call was answered immediately, and I was actually speaking with a real person (with NO foreign accent). I received email with detailed contact information and plan materials.

Technician was great, very efficient. On time, friendly. I would recommend him and his company. He was late but informed me he would be. Great service. I can’t. Think if anything else to say. He was just a good guy.

The technician was prompt and professional. He provided outstanding customer service. He was very knowledgeable about the service he provided. He provided a detailed explanation about the issue with my washer. I wish the employees at Choice Warranty were as professional and knowledgeable as the technician.

The technician was friendly and knowledgeable and quickly diagnosed the issue. Unfortunately it happened to be something Choice has conveniently put in their notes of exclusion that isn't covered. Not sure how refrigerant lines isn't covered on heating and cooling units as that's HOW THEY WORK.

Fast claim, repaired done in a timely manner, great customer service, repair technician was on time and the communication was very positive, was such an easy process, I highly recommend Choice home warranty to others. I’m a customer for life.

The plumber provided was great. My only issue was the lack of updates leading up to the repairs, it took 72 hours before repairs were complete. This was my first time needing service. I would still recommend Choice Home Warranty.

TJ did a great job, he was very personable and cared about our needed repair even though CHW beat him down to a 100 bucks for a job that was more than that in materials alone. We made it right and will surely use TJ again, however CHW not so sure!!

Great job in getting my furnace back running. Called Sunday night and had my heat back Monday morning. Mike at One Stop Heat and Air did a great job. I’d recommend them to anyone who needs H/A service. Thanks for the prompt service.

Mr. **, can to my home and was very professional and respectful. That is very important to me. One thing that grinds my gears is when in a business situation, the business professional is unprofessional. Being treated like you matter, matters! The incentive was the manner in which I was treated. Thank you.

Technician was on time. Had to check the electric in front and back of my house and had to work around a contractor who was repairing my front porch roof. He had no problem with taking turns around the problem, discovered the problem and took care of it in very little time. He was very nice and curious. I will use him again if needed.

Plumber was on time and very polite got the job done quickly. Plumber seemed concerned about the leak and getting the job done properly. Plumber was on time and very efficient in doing his work. I was very satisfied with his work.

My first experience with Choice has been superb. Filed my claim and claim acknowledged within an hour, contacted by repair company the next day and had a technician at my home 4 hours later. Repair made promptly, technician was friendly and professional. Entire process could not have been better!

Ronal ** was very helpful. Helped with my questions and I purchased the home warranty. Thank you so much making this a pleasant conversation and helping. I have another home warranty and will be canceling it once this one becomes effective. Once again thank you.

I called to reinstate my service after realizing that my service ended when my payment information was compromised. Once I called to reinstate my service, I was offered a great deal. Three years with a huge discount because I was a senior and allowed me a huge savings for signing up for 3 years instead of paying monthly. Ralph was very helpful with the renewal and if I sell my house I can transfer the service to my new home or cancel or get a prorated refund. I was very happy with the service I received.

This plan is saving me money compared to my previous home warranty for the same coverage. The customer service agent was extremely helpful and was able to offer a discount. The service fee for a call is also lower than what I was previously paying.

Very easy to get an account going. I found other customers and did not find any negative feedback so that was what my decision was based on. Although I don’t think I received the special being offered of the first month free.

I signed up for service month by month, however, the sales guy was talking so fast and so eager to upsale me, he charged my card for a whole year. I called back and finally reached said gentleman and explained that I have bills coming out and need the money put back in my account. That was five days ago, and still no money. Bills have attempted to come out causing overdraft fees. Maybe you should provide active listening training instead of let's upsale the crap out of our callers and waste their precious time.

Time between the call for service and someone to arrive to diagnose the problem was too long. Service team arrived and made the decision to order parts. After their request was submitted Choice warranty told me to contact Samsung Service for the repair. I am still without an ice maker and no repair date.

I haven't had many good experiences with home warranties but I'm so grateful that this time it worked out. He actually fixed my concern. He came on time, communicated, fixed the issue. No problems with this experience. Thank you Choice, the contractor is definitely a keeper.

The young man who helped me were extremely nice and polite. I am a Senior Citizen and how I am treated speaks volumes for me. His voice tone never changed and when I asked a question he was very polite with the answer. I know I was a bit aggravating but he kept cool. I thank him very much for his service and I do not regret one minute for signing up with this company. - Alene

Called the firm to get info on the service coverage, costs, etc.. Mat ** was VERY professional, knowledgeable and helpful. When comparing Choice Home Warranty to my current provider they are more competitively priced for the monthly fee. Their service fee is a bit more than my current firm but the savings in the monthly fee will more than offset that difference.

Only problem had trouble getting a technician assigned to my claim. Took numerous phone calls before action taken. Took 3 way phone call from technician, and myself to customer service to get action to be taken. Technician has been assigned.

Technician was polite, friendly and patient with my attempts to explain an electrical problem. Most importantly, he took the time to explain to me what the problem was, once he identified it, so I would understand the required repair. I would use this company again in a heartbeat.

They cleared one toilet but the second one appeared cleared but a day later was backed up again. When I called the vendor, they refused to help so. They said it was unclogged when they left and refused to come back. (Of course, I didn't use it at that time except for water, I shall contact Choice. They have always been reliable.)

Choice home warranty was very helpful through the process. Customer service rep was pleasant. Everything went well, I received my policy information and received a follow up call in case I had questions. I will refer to other friends and family.

I have a claim open for bathroom faucets. It has been a couple of days and no one has responded yet. I thought it would have gotten picked up by now. I expected the claim to be accepted in a timely manner.

I signed up for the warranty today. I had a great experience with the representative. Explained all the details to me. He said that there is an initial fee when a technician comes to a house but that the warranty covers the rest of the expense. I'm sure I'll be pleased if I have to call them in the future.

The tech was very knowledgeable and worked in a timely manner. He said it would be this next week before they could give me an answer. He did run into an issue of not being able to find the model number for the stove.

Martin the owner of Precision Garage Door was knowledgeable, friendly, professional and I was pleased. I believe he is coming back on 1/7/23 to repair. I look forward to getting this fixed because my garage door is so heavy!

Choice Home Warranty was responsive in assigning a technician to work on the issue. When the technician submitted the claim, Choice Home Warranty was also quite responsive in approving the claim. I have been using Choice Home Warranty for two years and am happy with their services overall.

Tech was prompt and courteous. The problem was minor thankfully. Tech was quick and thorough and friendly, even with our dog. The repair company called 2 times to advise of arrival date and time, they were spot on. We are very happy with the service thus far. Thank you.

Watch what they say is covered. The hinge on my fridge snapped. The warranty states all components are covered. It snapped from normal wear and tear. No force was used. There’s actually a prefilled pick for handles and hinges when completing the claim fields. Sears came. I paid my $65 service fee to find out it wasn’t covered because hinges and handles are made to open and close and won’t break. I appealed the Decision and again was told the purpose of hinges and handles are a to open and close and won’t wear out even after 9 years and had to be abused. It’s not. See photos. So I’m basically out the 65 dollar and have a fridge I can only use partially. Will not renew my coverage.

Just signed up 4/2022. Based on several interactions, the worst and least helpful in the last 2 1/2 decades in Florida for service contractors. Examples: A/C went out on a Friday and was not assigned a repair vendor until the next Wednesday. Was not considered an emergency in the summer in Florida. Day after Thanksgiving returned from a flight early evening to find a flood in our home and a valve under kitchen sink spraying out water. To date, they never provided a vendor at all and are making me jump through hoops to get reimbursed for payments to the vendor that I had to hire.

I had a great person helping me out. Daniel he was very polite and helpful. He gave me the information that was important to me and I had very few questions. This was a great experience and I feel comfortable with Choice Warranty.

I filed a claim online concerning my washer drain. CHW called us within a few hours, letting us know they had sent our claim to RVP. They called and set up a time. They called and arrived earlier than scheduled. Great company RVP. Thanks CHW. Great company to deal with.

On Christmas Eve my outside pipes burst on my spigot in back of my house. Choice couldn't get anyone out immediately as needed. So I got my own plumber to do the job. Choice informed me of the reimbursement policy but the work was already done. In emergency situations all pertinent information needs to be designated immediately. Still satisfied!

Technician was great!!!! CHW wasn’t pleasant to deal with!!! CHW sent wrong parts and took too long to send replacement parts when temperatures were in the negatives, this was unacceptable when the technician told CHW that he could get the parts locally and have them that day!!!

Your Company is a Scam Artist and you have very rude employees. Your Company finds ANY excuse for not paying for anything that you “claim” your company will pay for. Such a WASTE of Money‼️ I would Never recommend this company for anything or anyone, you don’t pay/cover anything your company says it will, rude employees and very unprofessional people. Please, please, please, please don’t waste your money on this company, just please, please, don’t waste your money. Thank you!!!!

The person I spoke with was a great representative for Choice Home Warranty. He handled everything efficiently. I had to wait an hour on the phone! Could find no way on. Choice Home Warranty to cancel service order. I think Choice Home Warranty should find someone local in Murphy NC to service service orders.. It makes the Choice Home Warranty look unacceptable to service providers in the area and this puts doubt in the minds of people that have contracts with Choice Home Warranty.

I have had my share of home warranty companies but I must say they are by far the best so far! Fast service appointments with great customer service. I would truly recommend this company for all your household repair coverage.

The temperature was the coldest of the winter thus far and it too over five days to get someone out here. Then it only worked for two days. Now it is doing the same thing again. When I finally got a real person on the phone they were rude and surly. I could not get a local contracture to come out because they did not want to mess around with pictures and prior authorization. Well at least I got two days out of the furnace before the thing went bad again.

Wasn’t easy for the plumber to correspond with the company. And then the problems wasn’t covered by the warranty. Didn’t find out till he was done that I was responsible for the full amount. Should have been told when I spoke with the claims representative.

I was disappointed that it was not covered as most of the repair WAS on the inside of the foundation. The technician was GREAT. He was knowledgeable, professional, kind and courteous. I will highly recommend Blue thunder plumbing. Thank you for the determination.

I recently switched to Choice and have been extremely happy with the ease of filing claims to the promptness of the technicians. Choice customer service has been awesome. I have been provided with immediate information request whenever I have inquired about anything.

At first I was giving up on Home Warranty companies until I met Choice. I’ve been in my home for over 18yrs, I have to say 5 star in everything. I would recommend them to all my friend and family that are homeowners. Great company with integrity.

I set on hold for 1 hour and 30 minutes. I understand you are busy. But the call back in line did not work either. I have a hot water heater leaking on my floor and I was told 24-48 hours to get tech out. This is unacceptable. Priority must be taken with issues of my kind.

The experience was good. Tech came and was nice and knowledgeable. The refrigerator could not be repaired to good working condition, so CHW is replacing the item, which is great, and why people get home warranties. We choose to get a Lowe’s gift card. Only problem is it could take up to 30 days, but we need a fridge now. We were able to secure a small fridge for now. Hopefully the e-card comes sooner then later. Overall this has been a good experience and I recommend CHW to anyone.

Unbelievable! After having dealt with an absolutely lousy home warranty company for 3 years, Choice has been a godsend. Our first claim was for a clothes washer. A technician arrived on Friday to do the evaluation, Choice determined it would be best to replace it, and having chosen our new model it is being delivered on Sunday! New Year's Day! New year, new washer!

I do not think the Sears Service representative understood what I was telling him. I told him the unit he was looking at was not the unit that went out. I had already replaced that unit - So he was looking at a brand new Freezer that had been delivered on Thursday 12/29/22. His reply was "even a new unit can go out". Again I told him the unit that went out had been hauled away and he was looking at a brand new Freezer. He held the door open and took a picture and said the unit was cold now- I am afraid my claim will be denied because his report will say the unit is working. The resolution manager I spoke with at Choice, Wendy, Was excellent and I would give her a rating of 5 stars.

My agent was very professional, informative. He explained my contract and coverage and answered my questions. The agent provided excellent service to me and helping me out with coverage for my home. The conversation was friendly, allowing me to be comfortable discussing the coverage needs of my home.

Leaking disposal. It is finally installed. It was rescheduled several times and almost had to be rescheduled again. I was surprised that they left me with the old one to dispose of (added cost for me to recycle). Technician handled the installation. Thought he would have brought a replacement with him but he did not so then he had to go buy one and come back. Fortunately, the install was completed. Choice Home Warranty was prompt. It was the company they chose that was having difficulty with appointments.

I spoke with Shawn ** today at Choice and he was very helpful in saving me a great deal of money with current promotions on warranties for our rental properties. He was thorough and patient while explaining the different options I had for saving money. It was a great start to a new year.

This was not the first time our pool technician has serviced our home. He is always courteous, professional, educational, and friendly. I would recommend him to anyone who is looking for great service, AND great value. He is very skilled at and passionate about what he does.... pool repair and maintenance.

The money being charged by technician after warranty was same getting done without warranty. I trusted Choice Warranty and waited for a week without water. I canceled all my claims and got work done without Warranty. Choice didn’t understand the situation. I wish I could cancel my 3 year contract with Choice Warranty.

Technician was great. Choice Home Warranty is so hard to work with. I was owed a free copay service call which was even stated when I made my online claim. Free, because of their terrible service on my claim before. When my technician was done, his paperwork showed I owed the copay. He called and they confirmed I had to pay. I had to call, wait on hold to clear this mess up while my frustrated technician waited. Choice Warranty is not a company I would choose again!

Choice has disappointed me. I made a claim in about July. They sent a tech who stole my Money and never did the job. My claim is yet to be resolved. I made several calls to them and I'm been told that I have to pay another deductible for the claim again which I think is unfair to me. I have another claim now for my refrigerator. Hopefully this time it gets repaired. Still waiting to see.

CHW worked very hard to find a technician to come fix my water heater. CHW sent me an email to let me know that they were still working to find one. Lizard with Ladder was wonder. Thank you Thomas for being professional and keeping me informed about was was wrong, and what needed to be done.

The issue is that I can never get things done of what I need done to always try to have more money so I want to cancel my account. Like I said I want to cancel my account. I am just satisfied with the service. Never can get what I need. Have to spend more money. It's just a number of of different things so I need refund on my money that you just took and cancel my account.

My monthly fee has increased three times since I have had Choice HW. It has gone from $40 to $56 dollars in 2 years. The copay to vendors has gone from $45 to $85 in the same period of time. Most of my claims are denied. Choice has only honored 2 claims in the 4 years I have had them. I am literally paying for my own service with these astronomical increase in fees. These were small item claims. All of my large AC and Heating claims have been denied.

My service was quick to respond to my service call. He was meet with a challenge on my clogged pipes but was determined to leave a satisfied customer. It took a while but I was completely satisfied with his work.

The technician was fantastic. The response from Choice was terrible. We are still waiting on a response from Choice regarding a request form that the serviceman sent in and said a response usually come in 15-30 minutes. Because of the way things work he had to leave. Good thing because we are still waiting!

Both the technician for our hotel water heater and our kitchen sink were outstanding. Both were very kind and courteous. I've contacted of the technicians to explain that a problem still exists, and he replied stating he would come check it this weekend. Outstanding service!!

The response was fast, the day after I submitted my claim. The plumbing technicians that came to our home were courteous and efficient. They took the time to explain what they were doing and completed the job that day. I am very pleased with the results.

They offered me discounts and no contract. That’s means a lot. They also added limited roof repair and second refrigerator service fee is less than others and I can cancel at any time. Customer service was excellent and coverage is almost immediately.

My claim for repair of my refrigerator and ice maker was handled promptly and without question. I was very pleased with the process and response of CHW. I have been a policy holder for 2 years and will continue for 2023.

I hate the auto attendance. I wanted to talk to a live person. I wanted to let you what kind of washer, the age and serial number. It should have given me an option to talk to a customer service rep..

I filed a claim online and it was assigned to an electrician whom scheduled to come and repair. The whole process was great. There were a few days I had to wait, but for my issue that was ok. I never had to interact with anyone but the electrician and that was optimal for me.

My furnace wasn't heating. The technician was able to fix it. He clearly explained what he did and why it was necessary. The only reason I didn't give 5 stars is because he had to get the part and come back the next day.