Choice Home Warranty Reviews

I agreed to purchase the service but during the setup I told the sales representative that I was tax exempt and offered to give him the information. I was told that his manager had did some adjustment and the tax would not be charged. I received my receipt and noticed the sales tax on it. I spoke with the sales representative by phone. Said he would have to speak with his manager and call me back. This is the kind of service as a customer I do not want. If I can't trust you to get tax adjustment right how can I trust you to service things in my home? Please respond to me expeditiously.

Agent was thorough and very professional. He took the time to listen to our needs and explain what was covered by their plan and what were the exclusions. Upon learning that we were senior citizens he found us additional savings. Great experience.

Highly trained technician with a great knowledge of what the problem was. Very professional with a great attitude. On time and dressed appropriately. Got the parts ordered and set up repair scheduled. The call to report our claim was handled in a good manner. The reminder of our scheduled appointment was very helpful.

My wife called, but did not speak to a service rep and had to do the request by voicemail. No one from Choice called back to advise the name/phone number/date that a repair tech would be scheduled. However, on the date the service tech came out I found an email from Choice (time stamp 5 am) advising a service tech would be out that day between the hours of noon and 3 pm. The service tech came out, but we were not at home because we were not aware a service tech had been scheduled since I do not check email daily. Choice really needs to have person-to-person contact when it comes to scheduling service calls, as has been the case previously, and to not rely on email notifications.

Power went out in the Garage and the light in the living room. The technician came out and was very helpful, he found the bad switch and corrected it and all is working great now. We paid the 65.00 fee for the Choice Home Warranty call out and that was it.

I have my service call setup online. Choice Home Warranty responded within 24 hours for appointment setup. The Plumbing company called back to change the appointment time to an earlier day, which is just perfect for me. Technician Renado was on time and very professional. He is very knowledgeable and I would recommend them again.

Chris was prompt, courteous and professional. Chris arrived a little early which was perfect as it took almost a week for Choice to send someone. Chris fixed my leak and explained everything. I would highly recommend him and the Plumbing company.

I have been a homeowner for over 50 years in Las Vegas and I have never had such an uncomplicated response from any home warranty I have ever dealt with. It was swift and very professional. My husband and I were so happy with our experience and Jonathan our repairman was exceptional. He was polite and professional and resolved the issue in a prompt and experienced manner. He will be our choice to come again if needed. We were extremely happy how we were helped and treated. Carol **

Very professional determining the electrical problem, completing the replacement of the electrical outlets that were burned. Verified performance of the electrical appliances connected to the electrical outlets. Arrived at the appointment date and time and called to confirm the appointment.

I wasn't given enough money to buy another washer. To replace my washer with a the least expensive brand was $489. I was given $340. This amount wasn't enough. I had to add money. There was fine print.

Great service and quick set up of claim. Everything was answered correctly. I was hoping for a quick response and they gave me that. I have been getting overcharged so I will be calling back to fix that. I was promised 40$ per month but have been getting charged 50$ per month. I will correct this today.

The initial request for repair and response was great. The technician that assessed the problem was also great. The denial of the claim is very disappointing after paying so much to have the systems covered. CHW constantly wants to deny claims or just pay to put a bandaid on a bigger issue. It is a huge inconvenience to have to argue my case and deal with the trial and error of just placing bandaids to wait for the entire system failure. I could have replaced the hot water heater twice or more with the price I have paid to renew my contract.

Great service. My bathroom drains were clogged and needed repair. Glad I had Choice Home Warranty to assist. Technician Vince polite, very professional & helpful. Did great job explaining to me the problem. Highly recommend him. I would highly recommend Choice home. I am a happy customer. Thank you.

Our water bib broke off and the technician came and replaced it and ensured that it was not leaking. He was very efficient and did this in a very timely manner. When he first thought it was finished, he noticed that there was still a small leak and redid the connection so that there was no leak.

Technician arrived on time and was able to diagnose the issue very quickly. Was also able to timely fix the problem. Demonstrated that he was highly knowledgeable about the issues in general and offered good advice and observations to be aware of in the future.

I purchased a policy with add on items including the roof from this company totaling almost 700 dollars. December 3, 2022 I placed my first claim for my garage door. Choice Warranty whom has a 24 assignment policy still has not assigned a technician to fix my garage door a month and a half later. Every phone call results in excuse after excuse and blaming of their dispatch center whom continuously tries to assign a technician from hours away from where I live in spite of being repeatedly informed of multiple garage door companies within 20 mins of my house.

My appointment for your representative to arrive was between 11;00AM and 3:00PM. At 3:15 I called the number listed and Sharrif answered and seemed hesitant when I asked where he was and when would arrive. It was if he did not know about the meeting. He told me he was in the area and would be able to see me at 6;00PM. He arrived between 6;15 and 6;30.

Had to talk to a damn Computer and still haven’t heard anything back about when I can expect to get my clothes washer fixed. I should have been contacted back and told when I could expect to not only hear when someone would be here and who would the company be that was coming and when.

Great Customer Service! He was able to answer all my concerns. And let me know that if they can’t fix my appliance that I am fully insured to get the same new ones replacements. And also explain to me how I have a one time deductible.

Quick response, expert technician, and fixed the issue on first visit. Received an email on the next day after filing the claim to inform me the name and phone number of company to check the unit. The technician company has called day after receiving the email and scheduled a visit within a day.

He was very professional and informative. Even called and came early. Fixed our issue quickly and said it was warranted!! He explained everything before he worked on our light fixture and left everything as it was before he came! Would recommend this company highly.

Punctual and friendly technician, my tenant said that he explained everything and they were happy with the service man.... I will keep using Choice Home Warranty and refer them to my friends. I have three homes with Choice Home Warranty and I'm happy with them.

My dryer was not working correctly. It was taking about 3 hours to dry a load of clothes that should have been dry in about 35 minutes. The repair person came at the times he said he would and replaced the heating element and what ever else that was needed. It seems to be working fine now.

Called Choice for service repair and an approved company was scheduled the next day and handled the problem successfully. The service repair company showed up in the allotted timeframe. I like that Choice offers a 30-day warranty on repairs should the same problem happens again.

The technician, Chris **, was very nice, respectful and checked everything thoroughly. He is an asset to Just Cooling. He is a technician that lets his customers know when he is on the way. Just Cooling very helpful. Thank you very much. Diane **

I am a new customer and Choice handled my first claim well. They are willing to work with their customers to get the job done and they run their business the way it should be run to keep their customers. I have confidence that they will always handle my claims in a professional and proper way.

My dryer's drums were broke. CHW came and took care of the issue within 30 minutes! He did a good job! Arrived shortly after the stated arrival time but replied to my text promptly. Thank you for completing the job in a timely manner and for responding in a professional manner via text and in person.

I appreciate prompt and efficient service provided by both CHW and its Contractor (Eco Drains & Plumbing) in repairing my shower head and toilet bowl, both of which were leaking. I would have no problem recommending CHW and Eco Drains to anyone who may need help relating to plumbing issues.

Called Choice Warranty, worked with the automated system, very friendly use, clear and received a claim number at the end of answering some questions regarding the problem I have. In an hour I received an email saying my case is sent to a plumber, who will contact me. I have been with this company for many years. Reliable and they do not give you the run around. The only problem I had in the past that they had contractors that are either not reliable or even not knowledgeable. Let's see this time if the contractor will be good. I had several claims before, only 2 times I had the above problems that led us to change the contractor initially sent to us. I still think that, this is the best warranty company available and the most affordable one out there in the market.

I choose to use m own plumber and using this option is easy to use. Once the plumber was here and the problem was texted to Choice the response came back quickly. I paid the lumber myself and will get reimbursed by Choice minus my call fee.

Response from Choice Home Warranty was great. Communication was awesome. The Sconi technician was out in one day, ordered parts and had microwave working in no time. Excellent service all around! Would highly recommend this company. I would highly recommend.

So happy we have Choice Board out for heater in the attic. Very happy with company they sent out to fix. They were on time and very professional. Temps were going to be in the 40's. Repair approved and installed just in time.

Took 3 weeks with maximum temperature of 65 degrees with furnace running constantly day and night. My electric bill we doubled. G go irate contractor said my heat exchanger had 4 crafts in it. The next contractor came in, took less than fifteen minutes to find the the problem. (The 60 amp breaker in the furnace had one side with melted wires. Furnace was operating on half power. Got the part and came back and repaired wires and put in new breaker.) Very good contractor.

I could not be more pleased with the service I recently received from the appliance repairman. Excellent customer service is rare these days however Choice has found a way to provide exceptional customer service. The process from claims to repair was quick, efficient and easy. The repairman was professional, experienced and timely. Thank You!

I am happy with the service we received on a call involving a plugged toilet. Took several days to get a technician to our home but he was able to resolve on a single visit. I would have rated five stars if the response had been quicker.

Waited a month to get my wh fixed and now it needs replaced. Yesterday the company that “fixed” it said they wanted to come get the part they installed. I asked them to wait until they replaced it. They said they would not submit replacement order until they came to get the part. I called Choice, waited for 15 minutes, spoke to a representative, explained the situation and told them who I was and was disconnected. They didn’t call back. I called again waited again and got someone to help me. Waited and they got a néw company which will obviously take more time.

The claim manager did not even listen to what I am saying. The appliance costs over 400 to replace and another 150 to install. She did not consider the issues I was mentioning. She simply kept saying what she wants to say. She did not wait for customer to respond. She kept on talking. In the past I was happy with Choice Home Warranty. But this interaction is not good for me.

Choice Home Warranty immediately contacted a service company to repair our garage door. This solved our problem and saved us a lot of money. Thank you for protecting our home and finances. We feel very protected.

For the third time on this claim, technician did not show up for our appointment and did not call to explain. Two men showed up for the Jan. 9, 2023 appointment, were paid $85 as per agreement. They said they had to order a part for the washer. Another appointment was made by email for Jan. 13, 2023 we assumed to install the ordered part. As of this time we have not heard from anyone and there is no answer at the phone number we were given. Please advise status.

Repairman found problem. Sent it to Choice and they said they needed another opinion! So we are still without a washing machine! No word yet from Company on next visit! When I was sold this they said they would repair even if it meant a new one. What a joke!

Forgot to fill the repair order out full, had to call and get another order to get another order for the repair men could finish the job. The next order call and had disagreement with the agent. Thank you Steve **.

Very efficient, courteous and neat. Came on time. Respectful of home. Listened to issue. Discussed possibilities and then did their work. When working made sure to check the area and cleaned up as they worked. Would recommend to family and friends.

I had someone come out and fix my dryer and he looked at my dryer and he knew exactly what was wrong and he fixed it within a few minutes. He was very warm and very Friendly and I gave him a cup of coffee because I was so Impressed with Him. I would definitely recommend him.

All of sudden we notice that House is getting colder, temperature is dropping. We checked thermostat too. Technician understand importance and came to my place. Technician told me they need to replace furnace part. He communicate with Choice Warranty. They told part is order and they fixed the issue.

I would not even consider these guys. I have received at least 6 unsolicited calls from them in the past 2-3 months. They use overseas call centers to make these illegal calls (I am on the federal Do Not Call list). At least they could employ Americans, but instead they choose to send business and jobs overseas. Even after telling them not to ever call me again, they continue to do so. They blatantly ignore you if you are not a sale or prospect. What do I need to do to get off their list??? I would never even consider them as they contribute to the billions of illegal robocalls received by Americans every month.

Arrived at scheduled time. Had to wait several days to get new unit. Called and arrived at scheduled time. Completed the de-installation and is now working correctly. No complaints on service. Timely and accurate. Would recommend in the future.

This was the first time I used Choice Home Warranty and it went flawlessly. I reported the problem and the brand name of my dryer. I received a text telling me who the repair company was and when they would arrive. The repairman showed up on time, replaced a part and was finished quickly. I like that he left the old part so I could see what he replaced. Very happy with Choice Home Warranty.

Filling claim was easy and quick, now waiting for the person to come fix the issue. Customer service was good also, got the call back in just 10 minutes after my initial phone call, agent was kind and made sure that he got everything resolved.

Our first experience with a Choice Home Warranty claim went very smoothly! The technician sent out from the vendor was on time, friendly, and knowledgeable. He diagnosed the problem with our garage door opener, obtained approval from Choice Home Warranty to do the work very quickly, and then repaired the device with obvious expertise. We were very impressed! Thanks Choice Home Warranty!

Warranty does not cover outside faucets even though it is attached to the house. I was hoping that it would so that I didn’t have to worry that if I worked on it and made it worse I wouldn’t have to wait for a plumber to come fix it. I hope that in the future CHW will include a sill cock/hose bib to the warranty.

The Repair technician "Mark" was pleasant, courteous and did a fantastic job. He kept me informed of his estimated arrival and the type of repairs needed.. I would definitely use him again if needed.. He had the repair parts with him so no additional appointment needed. He checked and sure the dryer was working correctly before he left.

My contact was very patient and helpful when I called to put in a claim. It was a quick and satisfying call. I want to thank him for helping me out. Thank you, Thank you, and thank you again, and thank you again,.

I was happy that I was able to lock in a prorated refundable six year contract, and service call is reasonable. The Account Manager I spoke with was not pushy. I was able to add coverages that were unique to my house.

I had been pursuing a Home Warranty Service and found Choice Home Warranty. It was very easy to sign up my two homes. The admin were professional and knowledgeable and made the experience of securing peace of mind an easy choice.

Repair man showed up in specified window, diagnosed the problem and it was fixed with 30 minutes. The gentlemen was very knowledgeable and polite. Very satisfied with Service. I would definitely recommend his company and Choice Warranty as companies to do business with.

First claim but seems to be effective and efficient. Waiting to see if process is as easy and smooth as filling claim was. Hopefully this will be a great choice to get a home warranty. Just waiting to see how process goes.

My first experience started in early November where I found a leak by my furnace. I submitted a claim and asked for a plumber because what do I know… The plumber charged me the $65 co-pay and said it is not a plumbing issue. It is an HVAC issue. I submitted a claim for HVAC who took my $65 and told me the furnace needed replaced due to a crack in something. Nobody called me for over a week. I called Choice Home Warranty. They said I have to call the contractor who said CHW will not replace the furnace. It needs a piece repaired, as it is an old furnace. The contractor says they are having a hard time getting the part. Two months later I’m still dealing with this and CHW has not called me once and has not been helpful at all and trying to get this resolved they just say talk to the contractor. This is not acceptable.

I have had home warranties with 3 different companies over the years. This was undoubtedly the easiest, most pleasant experience I have ever had. My repair was scheduled quickly, the technician arrived at the time projected, was most courteous and professional, and accomplished the repair quickly. If there was another issue with my appliance, I would be pleased to see the same technician.

I had a representative call me and we came to a monthly payment of $46.00. My credit card was to ran approximately a week later on January 13, 2023. The first payment was ran on January 13, 2023, however the payment was ran for $50 not the $46 that I was quoted. The asset resolution would not stand by the original quote. For the first transaction with Choice Home Warranty has not been a good experience.

I love having this policy, but I don't like feeling pushed into something that I cannot afford. I think they should just give the facts and let the customer make the call. And also get a company that share the same care that your company has.

The pipe under the kitchen sink was broke and Ms Starr ** replaced it with a better one. No more leaks so I’m very happy with the results. I am a satisfied customer and would recommend her for your plumbing problems.

I called to purchase a policy. Adam tried to upsell me twice after I had made my decision. I finally listened & let myself be talked into what he was offering & agreed. He told me once our conversation was over, he would send me a follow-up email detailing everything that he had told me. The Senior Plan is not detailed in the policy. I have requested that email twice. He has not responded. I chose this company so that I could have a representative to get in touch with. This is not a good start!

So far so good. My first claim ended up being a great experience after the reassignment of the contractor. The first one tried to demand more payment from me, when his request was actually invalid. The CHW agent reassigned my case and the 2nd contractor did great!

Fast and easy communication and good tech. Service was fast and very good service by the tech. Very good communication by the tech what time he would show up. Showed up on time and was fast and friendly doing his job. Would recommend him.

The ONLY thing that I can comment on for appreciation is the response for appointment time. I filled in the service request application and get an appointment the next morning for the same day. That was WONDERFUL!!!! But I could not ACCEPT the appointment because it was not available in my schedule for that day.. I have rescheduled the appointment, but would like to HOLD OFF on any comments about the actual service received for now!!!

Have used Choice Warranty maybe twice, and each time they are very prompt, good customer service. The techs that have come out very good, extremely helpful, I will highly recommend them. The tech that came to take of our plumbing issues was very good, cleaned his area when he was done.

Damon arrived on time, found the problem, repaired it, was very efficient, pleasant and capable. He had to return 2 days later because the a/c wasn't working. He again searched out the problem and repaired it. Damon is very efficient and thorough in his work. He is very patient and pleasant with his customers.

We had HVAC problems - the tech that came out was awesome. The CHW experience leaves a lot to be desired. Damages done were created by previous owners and CHW determined that my claim wasn't allowed because the failure was something that happened over time and that the system wasn't working properly when CHW was put on it. # 1 The tech DID NOT do the replacement that he stated was needed while he was here, didn't tell me what was needed, nothing. #2 What he DID do was replace the thermostat, and show us where there were intake vents that had air filters in them that needed to be replaced (we did not know that - and again they had been in there since previous owners). I do not feel that I was treated fairly by CHW for those reasons.

Hanny from Bright Star Tech was very helpful and professional. He was able to determine the problem and was able to get the refrigerator working. He did tell us if the same problem occurs again a part may have to be changed!?!

The person that came to service my dishwasher was very professional. He came in, introduce himself, and the purpose for being at this location,. He said he was Choice Home Warranty. While he was here my washer machine had a prole and he look at it, told me what was wrong and said to call Choice Home warranty and turn in a work order.

The service for my claim in regard to the furnace was excellent. Appointment was made with the service provider in a timely manner. The service provider A&C Heating and Cool provided excellent service in a timely manner. Friendly and professional. Excellent Work. I would highly recommend.

Failed communication and direction. There has been no follow through on this order and no help on how to get things done. Tech that was sent out was great. Choice said compressor replacement is covered under warranty and then they're done. NO warranty covers replacement parts not labor. Not happy right now.

He came and was very nice. When he turned the thermostat back on, it started to run correctly. I wish he checked why it had stopped and if the unit outside froze, he could have check for reasons why. Something caused it to stop blowing hot air. Just said call again if it happens again.

It has been helpful having CHW when appliances around the house start to have issues. The 2 times I've had to file a claim, the situations were remedied quickly. My only complaint happened today. I filed my claim late last night thinking I wouldn't hear/get an update on my next steps until another day or two went by. Surprisingly, by noon, I had a text saying a technician was going to be at my house that day between 8am-5pm. Usually this is great news - who doesn't love it when a company actually makes things happen right away? Unfortunately I was at work and my husband was out of town so no one would be home for the technician! (And I got the text at noon that someone would be there between 8-5... four hours already passed). Anyway, I wish I could have had a heads up or an option to choose when would be a good time for someone to come by. That's the only reason I'm giving 4 stars instead of 5.

After 3 weeks from filing my claim, two appointments made by y’all and neither one showed up. I found a tech and the decision was made to not repair the refrigerator. Now y'all tell me I have to wait 30 days for my check. I am really disappointed.

They are always fast and provide good services. I never had any issues with them. They always answer back to me and find the best technicians for me. I have a contract with them for 2 houses and offered them to my friends.

The Technician was great. They got my appointment scheduled very quickly. Roof fixed, I'm happy. Yes I would recommend to neighbors. The Technician called the day before to make sure the time would work out. Technician was knowledgeable. She answered all my questions.

After being referred by a friend, contacted CHW and spoke with Nathaniel **. He was extremely knowledgeable as to the product, very professional and willing to answer any and all questions. I was very pleased with the entire process of purchasing the home warranty and will recommend CHW to my friends. Colleen **

The company came and did a amazing job in a timely manner. Choice Home Warranty is a wonderful service company. Always great service and on time. I would recommend this company to all my family and friends. The price is affordable as well as the service fee. Parker from the company they used was very knowledgeable of his job and efficient. Should definitely continue to use this company.

I first started to do my application on the computer, I then ended up talking to a very pleasant young man named Sonny **. He was a great help getting me to understand what I needed to know and how to go about it. I have the complete and full warranty for my home. Thank-You, Royce

We have had Choice Home Warranty for a few years. They have always helped us and fixed whatever problem we have ran into. The companies that they work with are so reliable and very competent workers. We have never had an issue and they will continue to receive our business!!

I filed a claim today and already have someone coming out tomorrow to check out the problem. My garage door is not opening or closing and Choice is making the process so easy. I am pleased to have this warranty since I am older and don't have any idea of how to approach getting the door repaired.

My first time experience with the CHOICE rep was outstanding. Shawn (**) is an excellent representative of the company by exhibiting courteous, professional and knowledgeable insights and service. Thanks so much for making this interaction with the company so memorable and I'll tell anyone looking for a home warranty, to look no further than Choice.

I was very satisfied with the handling of my claim and the Choice Warranty representative was very helpful. The company that was referred to me for repair took care of the problem and was very understanding of the situation. The technician showed concern and got approval right away.

Technicians were very good. On time and very professional. Coverage stinks! Had 3 repairs in one month and had to pay extra on two of them. Pool repair needed 2 hoses to be done per the technician and Choice refused to pay for them.

The service man was very polite and explained everything. He called when he said he would and was on time. I really like working with Choice Warranty. I was emailed my claim number and info about when my claim would be service.

Prompt customer service. We had an issue with reporting the claim (it tried to duplicate it) but customer service fixed the issue. 2 days turnaround to have plumbing fixed. Overall Choice has been very helpful. Our main issue is the people they contract. 2x we have had a bad experience with who they pick, not with Choice themselves.

The response time in assigning a contractor was very unacceptable (slow). I had to call CHW to lodge a complaint with your Response team before I received response to my claim for a hot water heater in the winter. After that things picked up. This was my first experience using my warranty.

I am so happy with the service I received from Butler Plumbing and Restoration who came to do the warranty work I submitted and the service technician was professional and timely. This the third time this company has provided warranty service and it has been great every time. I hope to continue doing business with them.

I put in an order for a plumbing system because I thought our hot water heater was out. Come to find out we had a broken line and we had a plumber on site. The plumber had to leave because it was not specifically in the previous order. I did not get my pipe fixed until I called back in and made another appointment. This was very frustrating at the time and made me question your service.

We've been informed that we'll receive $988.00 in Lowe's gift cards and it's possible that this process could take up 30 days. That's too long to wait for a refrigerator. This has never happened before. Could you please expedite this?

Lowe's gift card for my Stove is around $338.48? I was told yesterday!! I cannot replace IT for that Price! No oven since 12/30/22!! 70 yr old. I bake everything!! Look at my Policy what I PAID!! For my warranty with your CO.

Should not have to wait 5 days to get a water heater fixed. I am glad it was not my furnace. I am glad it was not my furnace. When the repair man got here he was very knowledgeable and got the job done in a timely manner.

Refrigerator stopped cooling. Refrigerator is about twenty year old. Service was great once it arrived, but took about three days to get someone on site. Repair tech was knowledgeable and courteous. Repair only took about an hour to replace a compressor relay switch.

Technician solved it in two minutes. Response on the phone, was extremely efficient in terms of setting appointment, etc. From the time I called, till the issue was addressed was less than 2 days. Technician was punctual. He arrived before the promised time. He left with repair fixed.

Excellent service. Very respectful and did a great job. Would recommend his business to all that need plumbing services. Very knowledgeable and made sure if I had any issues to please have him contacted. Overall again excellent service and would recommend him.

The technician kept us well informed of his arrival; was well groomed; professional; efficient; left the area he was working in clean and as found prior to his arrival; explained what he found and what the next steps were. After the home visit his Company continued to advise us of process.

Kin text plumbing was very professional. They did the work in a timely manner and seemed to be very thorough in assessing the problem and getting it fixed. They also were very accommodating working around their schedule to make sure they could fix the problem as soon as possible!

My dishwasher stopped working. A repairman was called out and he determined that it needed to be replaced. I was offered $246. I talked to two different agents who were short and poor attitudes. I am very upset that I paid for this warranty and my dishwasher was not replaced or funds given to replace it. The $246 was an insult. My renewal comes up next month and I have huge doubts of renewing it with Choice.

Was a member of Choice until July 2022. Choice customer service was excellent. My "only" problem was that poor responses from technicians assigned to my claims resulted in unacceptable long delays. I understand now that Choice does allow claimants to use a company of their choice in those instances.

Received several notifications confirming date and time for our repair appointment. These included updates during the day and when the technician was on his way to our home. The technician arrived on time, was courteous and efficient. Explained the problem and took the necessary steps to correct it. Left the area clean after completing the work. Very good experience. Would recommend Choice Home Warranty and this service technician for repairs. He was a very good representative of the company.

My hot water tank stopped working. My husband did what he knew how to do and that didn’t work, so I had to use my warranty for the first time. I learned it was well worth it. The tech was on time and very quick, he kept me updated on everything he was doing. Thank you so much.

I can not thank Charlie ** enough for his excellent service. He was not only product knowledgeable, he listened to what were my needs and addressed them with expertise. He a provided many options as well. Thank you, Mr. **.

Customer care was great in dealing with my exact needs. They even allowed me to call back when I could get all of my information needed. They were very patient. They were also very informative on all of the covered items. They helped me be able to get what I needed at a price I could afford.

The control board of my range went out, and the replacement part has been discontinued. Apparently GE does that on parts for its products. A shame because it's a beautiful double oven stainless range, original price $1900. I settled for $595 which was as high as Choice would go. I can't buy a new range for close to that amount. Choice was good about getting back to me about the claim, is best I can say. I equally blame GE for not making parts available to repair their huge beautiful expensive products. It's disgustingly wasteful of them

All good - Need a copy of all information e-mailed to me still! Please send ASAP! So I can have for my house files! Need to followup With information so I have a hard copy of what I was told over the phone today

Service man was here well within the allotted slot. Very professional, courteous and thorough. Would definitely refer both Choice Home Warranty and the repair co. I was at home recuperating from knee replacement surgery and the repair man was cautious and concerned I didn't do anything to be detrimental to myself.

Putting in my claim. Sorry I will never do that again, didn't understand some of questions. Sure hope I did correctly!! I'm sure you will let me know if done incorrectly. Please let me know either way. It was a lot of money for me to spend.

I was sold a Choice Home Warranty on promises of prompt and customer focused service - (typically a max 48 hours, but not promised to be that consistently). I filed my first claim on Jan. 4, 2023 regarding a plumbing leak, which most would agree needs immediate attention - at least the sooner the better. Choice Home Warranty emailed me a day later to apologize for a time delay. They could not find a plumber in my area to assign. Finally, I got an appointment for a week later on Jan. 11 with J&S Home Services. J&S Home Services is out of town and called me on Jan. 11 fifteen minutes past my appointment time (after a week of waiting), telling me they could not make it.

Choice assisted me with finding a reliable HVAC to solving the heating issue with my furnace. The 1st HVAC had scheduled me later than Choice 24 to 48 hours help. I telephone Choice and agent found me another HVAC that came within 24 hrs. I love that about Choice and would recommend them.

Overall great experience. The customer service representative was very helpful. Very happy with overall price paid. One small note, I did notice that an item which I was told would be covered is not covered. Not a big deal, just a little disappointed.

This company has their excision clause written in one word sentences. It literally states: sink. Tub. Faucets. This continues to basically exclude all things they claim to cover in one word sentences in the contract. They sell you the policy prior to your review of the contract. Once you actually carefully review it it’s apparent that they are trying to undermine all coverage in excisions by using one word sentences. In addition I had the experience of being solicited for their security system. The male salesperson called me “pretty woman“ after several times stating I had a security system he insisted and even tried scare tactics. He lied and stated my neighborhood had 2 recent robberies and named the streets. I checked and this was a lie. This company should be sued for illegal practices. If you have a claim they can easily use their one word excisions to refuse the claim. Beware of this business.

The warranty co sent someone the same day and repaired a broken bath tub drain. I am satisfied with the results. I've only had Choice warranty for a short time. If all the experiences go like this I'm sure the rating will go up.

My water heater has been leaking for a week now. I'm sitting here waiting for the plumber since 7 this morning with no email changing my appointment time. Would l tell my friends to use your service HELL NO. This is the last straw for me.

I would never recommend Choice Home Warranty to anyone. It’s the worst home warranty on the market. When they replace an item they only give you a small fraction of what it costs to replace item and then they want you to take a Lowe’s gift card.

The worst customer service I’ve ever had a talk. 2 1/2 days for me to get a plumber to my house after calling customer service 10 times because it was my hot water tank. Nobody was dispatched. They say 24 to 48 hours. "We’re going to get somebody out there." Nobody was sent out here, I got a list of the plumbers and I called them to see if they had gotten my address on the computer five plumbers. Nobody got the address, nobody was dispatched out. You call the office customer service, they all say the same thing. "Sorry ma’am", "Sorry ma’am", "We are dispatched", "We’re looking", "We’re looking", "We’re looking".

We were disappointed to find out that only our springs were covered but not the cables under Choice Warranty leaving us with a chunk to pay out of pocket. However, Premier Garage Door Solutions was great to work with and the technician did an awesome job! People should read their contract carefully before a service call so they know exactly what is covered.

I am thoroughly happy with the response of the HVAC company in fixing my heating system issue. The one thing that I would like to see is having more weekend emergent availability. I had to wait 2 days to have someone come fix the problem.

We reported an issue with the refrigerator not working on 12/29/2022—it was no longer cooling or freezing. On 12/30/2022, we were informed that a tech would visit us on 1/3/2023. While the date is longer than I would like, I understand given the holiday weekend. A technician visited on 1/3/2023 and reported several issues to CHW. On 1/4/2023, CHW states that the original appointment with the technician was cancelled. This was odd as the technician had visited the day before. CHW states that the diagnosis is insufficient. CHW claims that they use qualified technicians. While the tech was a nice guy, he arrived in a 4 door sedan (not a service van) and used no tools, other than a screwdriver, during his visit. I called CHW and they informed us that they did not accept the technician’s diagnosis and were sending another tech. CHW could not provide a date for when the new tech would arrive.

I was satisfied with the service. The repair person took care of the problem and was very professional. He explained what caused it and how to prevent it from happening in the future. He also came when I requested, which was appreciated.

Chris from Valley View Electric LLC came and checked our problem and performed diagnose and corrected problem and replaced breaker switch at service panel. Chris was very pleasant, knowledgeable with my problem and courteous. Five Stars for Valley View Electric. Choice Warranty responded to our concerns to find service for us, Thank You Very Much Choice Warranty. Phyllis & Charles **.

Jeremy was great! He was responsive, flexible, and was able to fit us into his schedule quickly and around our busy timeline. When he was at my house, he was fair, honest, and straightforward, leaving us comfortable with the solution and we understood exactly what was going on. I would highly recommend him, Stanley's Heating and Cooling, and Choice Warranty to anyone looking for a reputable and trustworthy HVAC technician.

The time it takes to process a claim took entirely too long. The claim was initiated on 9 December 22 and did not get processed until 3 January 23. Very frustrating. I suggest that your clerks and other personnel become more efficient in a timely manner of processing claims.

It was easy to file a claim. The response was first, like the next day. Both technicians were knowledgeable and professional. Would recommend to a friend. Pocket friendly services. Both appliances are working appropriately. I have referred a couple friends now, hopefully they will sign up.

The repairman was very knowledgeable and friendly. He accommodated my schedule when he came to work on my dishwasher. He was very helpful and explained what was wrong and how old the dishwasher was. He seemed to know the parts could not be replaced due to age.

Wanted dishwasher fixed, but the value of my dishwasher to your company isn't worth enough to you to fix it. Not sure when the rules changed from the original, "fix it or replace it policy?” And then on top of not fixing my product, not giving the choice of where I can go to purchase a new appliance.

I appreciated the service in the past and would highly recommend the company to family and friends. I called the company to request service in the past, but I find that it's simple and easier online; I will be using the online submission in the future. Thanks.

We had a dryer issue and put in a call. The repairman came within an hour! I was amazed! The issue was quickly resolved and I only had to pay my deductible. Now I can see why Choice Warranty is so popular.

I spoke to Eli and he was very respectful and polite. Quick to respond to my initial e-mail request. He compared my new total plan with my AHS plan, and adjusted my new plan to fit my needs. I had been with AHS for 22 years, and his offer far exceeded my expectations.

The serviceman came out and diagnosed the problem and pulled out a screw that neither me nor my wife could find inside. No mess. Worth every cent of the cost of the service call. This was my first repair in the three years I have had the service. Nothing was a big deal. Quick and easy.

I had a contractor come to my home to check on bathrooms vents that were not working and too loud. The installer got $75.00. He sent in a report to Choice and did not explain or did we get a breakdown of why we are suppose pay him $130.00 so then we would be giving him total $230.00. I called the Choice. Was on the phone for 45 minutes. Being put on hold. So the agent from choice tells me that they are giving the service guy an allowance of $265.00. The $130.00 for the contractor should be what is included in the whole matter. I am not getting upgraded fans. The only thing I am getting is the same inexpensive fans and the only thing need to be done is change them out.

It was a pleasure working with Shawn **. He was very helpful and answered all questions I had. He was patient with me and made sure that I didn’t have any concerns. I would recommend him to others.

The tech made it look too easy but when you know what to look for then professional will proceed your name. Would use this company again for small or larger jobs in the future. Thanks again for helping my family with a job well done.

The Sleepy Hollow Construction Company you scheduled to come out didn't because they don't pump systems. They are a construction company who builds new septic systems. We need our Septic and Dry Well pumped, and there is only one company here that does that. Druin Septic Tank Pumping Services. Please contact them at 502-937-5337 to schedule them to pump our system and do any repairs that need doing. Please contact me at ** with assurance that this service will be covered by Choice as per our Warranty.

Eric was super professional and helpful with our plumbing issues. One, he discerned, was unrelated to the sink but he gave us a tip on what to look for with our dishwasher. The other issue appears to be resolved, plus he gave us a tip for preventing future issues with our shower. Happy with service!

Choice will pay nothing. I will call to cancel policy. Nothing more to say. Locksmith could not fix combination lock on front door. Garage door was not fixed. Did well with the dishwasher. Got about $200 for a new one. Not worth the $2000 or so that I paid for 6 years. I want to cancel now.

Our toilet stopped flushing on 1/06/23, I made a claim on 1/07/23, it's now 1/10/2023. Still haven't had no plumber come out. I understand it's hard to get someone. I just hope the issue is resolved quickly. We definitely need this fixed.

I own a Gaffers and Sattler oven. When last week a burner dysfunction I called to make a claim. I made it clear it was an antique oven. A technician came the next day, and his diagnosis was that the timer was the cause. I received an offer from Choice for $338. When I signed with Choice I was told that if repairs can't be done the unit will be replaced. I researched all appliances companies and none of them has of me for $338. Perhaps you can provide me with such a source.

I ended up having to pay the plumber $1,900 dollars because Choice did not cover a lot of what he had to do. Two hundred dollars out of the $1900 was for a new toilet. Among the things Choice did not pay was for the camera he used to go down the pipe that goes outside. He charged me $100 for that, which was a discounted price. The camera was the way he found the blockage at the end of the pipe from toilet paper.

Please don’t waste your money on this company. We purchased a home on 9.2.2022 and the sellers purchased a warranty. We submitted a claim in January 2023 on our dishwasher that hasn’t worked great since we moved in, but it’s progressively gotten worse. After CHW sent a technician out with Sears, they determined they were not going to fix our issue because “it happened before our warranty was in effect,” which is not true. We forked out $75 for the service call, and later called into CHW and spoke with someone. Her English was very broken and she was hard to understand, but that didn’t upset me. She is who said it happened before warranty was in effect (9.2.2022, aka the day we moved in). When I submitted the original claim it asked what date the issue happened on, and there’s not really an exact date so I selected 9.2.2022 since that’s when we closed on the house.

Contact on phone was pleasant to talk with. Was willing to work me to find a plan that would work and I could afford being on a fixed income. Haven’t needed to use the warranty service yet so can’t comment on that part.

Repair technician very knowledgeable and professional. Unable to fix the problem at this time due to parts needing to be ordered. Parts were delivered to me and I am waiting for technician to return on next scheduled day.

The tech who came was very friendly and was able to do what was needed to make my garage door operational again. Unfortunately the broken spring was not covered by Choice Home Warranty. The only covered item was the actual opener itself. When the company requested replacement because of age Choice denied the claim. At least I can get into my garage again.

Tried to log onto the web site to file a claim, but was not able to locate the link, so I called the customer service number. The call was answered quickly and within minutes the claim was filed. The next morning I already had an appointment schedule.

Filing a claim online was easy. I got an immediate call from the plumber. the plumber seems very knowledgeable and courteous. Very professional. Still waiting on installation. But, that’s more of a supply chain issue. This was not an emergency. Plumber said he could install immediately if needed with different equipment. But, I’d rather wait for the right equipment. I am very pleased with Choice Warranty because of this experience.

Claim was denied after tech. got here. Nowhere in my contract does it say it doesn’t cover garage door springs. I paid $2,100 upfront for a six yr. Warranty in 2018. In 4 1/2 yrs. had one claim. I recommended Choice to 10 friends of which 4 bought Warranties from Choice. I will be filing a dispute of the Denial. Will also be retracting all positive feeds on Choice Home Warranty & changing them to very negative feeds. So this is how you treat 77 yr. Old customers who are handicapped & under Cancer Chemo treatments.

The technician was very thorough in investigating the furnace, bringing it into working order and discussing maintenance requirements. The filter was very encrusted with dust, lint and very filthy. I doubt that it had been changed by the previous owner and I had not changed it. I determined the correct filter from the old one and have ordered replacements.

Chase was prompt, courteous and professional. He fixed my problem in short time and was on his way. The noise in the dryer is gone. Chase explained the problem in case it happens again. It was an all-around good experience. And his price was super reasonable. It was easy to schedule the appointment online.

Prompt services. Responded on time. When I called I waited on the phone less than 5 minutes, order was taken professionally. Appointment time was set up same day. On specified date technician came an called before visit, action was taken quickly.

I just sign up for this home warranty, I read some reviews and most said it was the best. Also per the best 10 home warranty in America, Choice was number one. So I will give it a try to see how it works for me, before I was with American Home Shield and I never like their service because they were supposed to take care of my water heater which they didn't fix it and I have to pay from my own pocket to get it changed totally.

I went online to get a quote. The company sent out emails to me saying the service call would be 75 dollars instead of 85 dollars. The email also said refer a friend and both would get a free month. I called to ask about the emails I received once they hung up on me. The second time sent me to a recording. Finally a person. Smart mouth guy. He informed me he doesn’t get paid to lie. Well I have the emails. So I asked for a supervisor. This gentleman informed me that only the person that referred me gets the free month. But he assured me I get the 75 dollar service fee. You know after all this so help me I will drop them if they so much as refuse to pay for anything. So if you get the smart mouth guy. Ask for a supervisor that doesn’t believe you either. We shall see how this plays out.

The customer service rep was very helpful and explained everything clearly. I haven't had any service completed yet so I can't comment on that yet. She even caught the fact that I mistakenly clicked on the wrong date for the start of my policy and also patiently read back my claim number.

The technician was excellent. My concern is with having an 8 to 5 window for the appointment and not knowing until the day of the appt when the technician will arrive. This is inconvenient to have to clear the entire day for the appointment. A 4 hour window would be much better.

Great job getting a contractor out the next day. The contractor called me up the same day he received the call from Choice Warranty. I Would tell people all about the company how great they are. I thank you for your great service and very fast turnaround time.

This was my first time calling Choice Home Warranty. I had the opportunity to speak with representative Albert ** and he was very courteous, respectful & patient in explaining the plans and features. I really appreciated that. I never felt rushed. Allan is an excellent example of "Good Customer Relationship" in action and I purchased a Home Warranty. Thank you!

Heater/air connectivity repair. Repair completed. Heat and air conditioner both working. Didn’t know there was a problem with the air conditioning until technician pointed out that there was a problem with both heating and air. Problem fixed on both sides. Technician was very helpful and courteous.

Excellent technician. Very knowledgeable and answered all of my questions. Excellent customer service. Punctual and very pleasant. I would request this technician in the future and I would refer him to others. If you had a rating of 10, he would get it from me.

We were very impressed and satisfied with Canvastruct Plumbing and their technician Angel. He was very knowledgeable about the work that he was performing and we will definitely use this company again. Thank you Choice Home Warranty for approving our claim.

We were pleased with the repair person and the work he performed. What we were not happy about was the length of time it took Choice to find someone to repair the unit. We are nearing the end of our contract and thinking hard about renewing.

While the vendor service was excellent, the experience with Home Warranty was less than stellar. After logging on to the website and selecting my "problem"--a garage door opener, I was offered several options, but could only choose one, although we were having multiple issues. The response was a claim number and that I needed to call the company. The representative was difficult to understand and there was a cacophony of background noise. What I finally understood was that I could not file a claim because I had done so in the last 6 months. Let's try 6 MINUTES!! Because I was only allowed to choose one issue and I had chosen one not covered, it took me a long time to get across to her that we had FOUR issues. She would ask what the problem was and when I would try to explain, she kept speaking over me as I tried to answer her questions. Once I was connected with a vendor, everything was smooth sailing.

Reason for “3”, scheduled appt for 1/5/23, was a no show, called vendor, no return phone call, rescheduled appt for 1/6/23 per CHW. Service Tech was a “5”, my co-pay was to be $65, but they charged me an additional 5% fee for a Credit Card payment.

It was a quick and easy process to file a claim. The technician we had for our air conditioner was very professional and checked everything out. He was prompt and answered all our concerns. I would definitely like to have Arktikos ACS & Heating to service any issues we have concerning ac and heating. The owner was the person who came out to our residence. Thank you, Choice for sending a reliable technician.

Myles ** was great. He sent me the quote with coverage info right away so that I could discuss it with my husband, who was agreeable, too. Myles then sent me a confirmation email along with a more detailed policy in a PDF format. We are 'happy campers'.

The Gentleman was on time and was very polite. He found the problem, explained what was wrong and is fixing what can be fixed. He also found another problem that will cause me problems later and how to get fixed. He was very knowledgeable.

I’m a new policy owner. Purchased my policy yesterday and today, then found out with senior and military discounts; I then went for the 6 year program. So far what I’ve witnessed is customer service beyond excellent, helpful, very professional. I am very pleased.

I'm not happy with Choice Warranty. You pride yourself on having an appointment within 6 hours. This is my second claim submitted and it took about a week to get an appointment. The tech was nice. Said he'd be back today or tomorrow and no call, nothing. Not sure if this is getting fixed. I feel like this warranty is a waste of money and not worth it. Let's see if my hvac gets fixed tomorrow or if the tech took my money and disappeared.

My wife and I had a very pleasant conversation with Mr. **. Mr. ** clearly explained the fine details of the Premier Warranty Program and he saved us money since my wife and I are Senior Citizens. My wife and I had many questions and Mr. ** was able to respond clearly and professionally.

This was my 1st claim and was very pleased with results. The company sent out was outstanding. They identified the problem with my garage door right away. They were very professional and did an excellent job. Thanks to 1st Choice Garage Doors. It is good to know that Choice Home Warranty has contracts with good companies. I feel very good about selecting Choice Home Warranty to cover my home.

The representative that I talk to was very well trained and was easy to explain things to. She was very helpful and arranged for my claim to be put in very easily. I thanked her for her help, and I am very happy that I did choose Choice Home.

The service providers worked with my schedule and were on time; I didn’t have to miss work. Both providers gave me a detailed overview of the work they were doing, and the repairs were done promptly. I was very pleased with the overall experience.

The technician completed the job I submitted a claim for quickly and well after some scheduling issues. However, I am still waiting on him to submit paperwork for an additional issue he found with my sink so I can have that covered. I am still unable to use my sink because of the paperwork issue.

The plumbing technician was very knowledgeable and helpful. He answered all of my questions regarding the issue. I will definitely refer him to all of my friends and family. Choice Warranty has always sent smart and professional technicians to my home, and I am very appreciative for that. Thank you.

The initial call was pleasant, & informative. I knew what was involved with Choice Warranty. Had seen other companies advertising on TV. I did feel a little rushed in the decision process. I wanted a few days to decide. However, we were hunting & researching for such a policy. In the end it was a win win business decision.

I will recommend Choice Home Warranty for every homeowner. They are trustworthy, they are easy to be reached out and they also provide feedback less than 12 hours whenever I filed a claim. They are my number one choice so far as home warranty is concerned. They always respond and find agent to my claims at the early possible time. They are the best.

Quick and knowledgeable service. I placed a service request and an appointment was set up in less than an hour for later that day. Repairman called to advise the time of arrival and was very prompt to arrive when he promised.

This is actually the 3rd warranty company that I’ve dealt with and I must say so far this one is the best. I’ve never had any issues with filing any claims and they are true to what the company prides itself on.

Did not provide services as promised! We had to get our own technician to fix our clogged kitchen sink! The claim form is a joke! You owe us money! We are still deciding if we want to keep this contract and if we don't get the money back that we paid out of pocket guarantee we will cancel!

The service technician was very helpful. The claim was approved quickly during her visit and she was able to complete the work during that visit. I am very satisfied with the results so far as this is the day after service. I would rate everything about this experience as exceptional.

I was extremely pleased with the amount of time my request was handled. I was contacted by Fusion Garage Doors who came out the next day and corrected the problem. The technician was professional and knowledgeable. He took the time to explain the problem and show me the part he replaced.

I have been thinking about getting a policy for years. After watching my friend and her family use their policy to fix an AC, outlets in their kitchen, refrigerators and hot water heater I knew I need to do this! Some issues could cost you thousands of dollars and no one wants that!! Now I’m prepared!!

I just think they could do better than trying to get out of paying for everything. Even the workers that comes out talks bad about them. They just do the bare minimum to replace your property or your product. They can really do better.

The locksmith arrived in the specified time frame. He was courteous and kind. The work was done in a timely fashion and professional. Additionally, he made extra keys for us and ensured that each of the keys worked as promised. I would highly recommend to friends and neighbors Choice Home Warranty to do work like this.

I like this company because they send technicians who are experts in their field. I have used them two times and every time I have received excellent service. It is very easy to file a claim and their response is quick.

Thank you. From the beginning to the end the problem I had was fixed and was taking care of professionally. I had no problem with placing the claim, company called promptly and appointed was made right away and problem was fixed with no issues. I have been with company for 11-12 years since purchasing my home and would highly recommend.

At this point they are not approving the recommendation by the tech, it seems as if I’m just paying warranty to say I have it. How can a customer be denied a service as if they caused the issue with the unit.

I called to get a quote for my home warranty needs and was satisfied with the quote based on the "special" discount and 13-month coverage. But then the agent tried to upsale additional years of coverage. I understand that is his job but I was very clear after the first attempt that I was only willing to commit to one year of coverage. I know my needs and my financial situation and only willing to commit to one year. The agent attempted at least three more times to enhance the deal and convince me that I would be better off with additional years of policy coverage. I finally had to tell him to stop or I would pursue another company. Again, I understand upselling is his job but after a customer declines, he should just complete the initial request. Also, he quoted me $830 for thirteen months of coverage and when I got the confirmation, the total reflected $836. Not a large sum of money but different from what was quoted.

When Masters of Disaster was assigned my issue, they stayed in contact with me till they arrived. The two men went right to work and finished the job in good time. I've never heard of this company before but would highly recommend them now.

Called on Wed. Mike from Mike Check Appliance Repair came on Fri. He was on time & quickly diagnosed & repaired my problem. I had a relatively common problem as he had the paper I needed on his truck. Explained things very clearly as well.

The Choice rep was attentive, helped get my claim processed. Great customer service skills, he stuck with me until I was satisfied. Resubmit provide me and Once Choice sent claim/ referral, the company called within an hour to schedule appt for next day. He called before arriving and was professional, courteous, respectful and completed items that needed repairs.. I would use this company again and recommend them to others.

We had issues with an install of a toilet. We had the issue again they paid for it the first time but this time with the same issue they would not cover it. We are on a fixed income retirement and now we had a big expense. Why pay it the first time and not now with same issue. We bought the warranty for 5 years thinking we only had to spend a $45 fee and nothing more. Not fair. More money wasted.

Sales rep was very nice and professional. He gave me several options and even matched the service fee that I had with American Home Shield! I couldn’t believe how much AHW wanted for a new contract! Happy I did my comparison shopping.

About 3 months ago, our Whirlpool front-loading washer began making a shrieking sound during a fill cycle. It would still fill, but the noise was extremely annoying and since our washer and dryer are located in an alcove off the kitchen, it was especially annoying if the washer was running during times we were in our eat-in kitchen. I called in the request and the job was assigned to a local repair person who came about five days later. We started the washer while he was there and he confirmed what we had expected - a fill valve problem. The repair tech explained to us in detail about solenoid valves and how they were used in mixing the hot and cold water and frankly, talked to us as though we were children and had never seen a washing machine before. He left our house and gave us the impression he was going to order the part and then return and install same. Such was not the case.

Eduardo was very precise and seemed to be very experienced. He did not waste any time to determine the problem, ordered the parts and will return in 10 days. Unlike our previous issue with refridgarator, it took 5 technicians to determine the cause.

The afternoon prior to the appointment I called the technician and had to leave a message to call me back to reschedule. He never returned my call, neither did he show up for the scheduled appointment. I don't know whether he didn't come because I wanted to reschedule or just wasn't going to come. In the meantime, we decided not to go forward with the repair, just to deal with it while it was still manageable. The tech was told we want to reschedule, but never returned my call.

I had to call to make a new claim as the web site had no category for Cadet type wall heaters. The HVAC company that was going to come out notified Choice Warranty that an electrician would be the correct trade to repair our heating system. The Choice Home Warranty representative could hardly speak English and was incomprehensible. She also didn’t know the solution to my problem. It was simple, schedule an electrician to come out to our home. I had to request an experienced representative and she took care of me very quickly and efficiently. Don’t throw trainees into the fray without the knowledge and customer service skills necessary to avoid frustrating customers.

I got contacted in 1 day by service tech. The tech was courteous and knowledgeable. The diagnosis was thorough and well explained. My repair was approved within the hour. Repair is purportedly being scheduled next week when new parts arrive.

Nik was professional, polite, well spoken, and thorough in repairing our ice maker water leak. He cleaned up after the repair and advised we could contact him if any further problems occurred. Highly recommend Nik and Home Warranty to cover all your household needs. Will tell my family and friends about you.

CHW was quick to respond to my request for warranty service on my kitchen faucet problem. It took several days to get someone out to look at the problem. However, it was over the Christmas and New Year holidays which made it harder to find a contractor. When a service contractor was found, repair was fast and complete. I applaud CHW for their continued effort to fix my issue quickly. I highly recommend CHW to any home owner needing a warranty company.

I submitted a claim order number ** and the technician came out and and made evaluation of the problem and called it in for approval and never heard back whether it was approved or not so he left and I was out of 45.00 for nothing. I have never so disappointed.