Choice Home Warranty Reviews

Though I just enrolled with Choice Home Warranty, their representative, Jake, was outstanding. He gave me the information I wanted, explained the options, offered alternatives and did not hard sell me. He was a pleasure to chat and work with him. If Choice’s service is as good as my initial interaction with Jake, I’m hoping this will be a great experience. Thank you!

I called to make a claim and wanted a certain technician. I was told to reach out to the technician and provide the claim #. It didn't make sense for me to call when you all have the information on hand. I had to call back and get it straightened out and was provided a new claim#.

Amir did a great job! Keep up the good work Amir. I am glad, called me today. Great person to speak to. Amir definitely made my day better with the great quote, he was able to provide me today. I am definitely considering keep you guys for a long time.

All of my questions were answered by a who seemed to know what I was talking about and as a result I signed up. I have not experienced any reason to use Choice and I hope that I do not but my friends have used choice and they were totally satisfied.

Well it took a week to get someone here to even look at it. Very courteous, knowledgeable, and professional technician. On time agreed upon. Unfortunately an up to 30 day wait for a credit to Lowe’s to buy a new washer really is not acceptable! In fact it’s unbelievable! How does that help me?? I am not happy with that policy whatsoever!

After 2 year no claims my very first one my experience was horrible. I was hung up on and talk to bad. Process is slow. I will be canceling policy. It was so bad I will be just buying a refrigerator.

Do NOT USE Choice Home Warranty. They have a massive shortage of technicians and when you can get a technician they are the bottom of the barrel worst! It took three time to have a simple ceiling fan replaced. They have an exception to everything and very rarely do they ever actually cover the cost of repairs. They say they are 24/7, sure you can 24/7 file a claim on their website, but do not even bother trying to get customer service 24/7 as they will tell you to call back during normal business hours. Absolutely terrible company!

CHW fleeced me out of $8800 for an HVAC replacement, they said something about an article B which I had no idea of is why they would not pay for replacement. After filing a claim with CHW and after a few days I was sent an email to proceed with the repair and that the contractor needed to provide photos of the affected equipment which he did. The email did not specify anything else except to proceed with the repair. My unit was replaced on 12 April 2024 after waiting for over a month for my unit and I emailed the invoice in thru my account on CHW. But noticed a messaged that said your contractor needs to send more info and I replied what other info do you need as he did send in pictures with recomendations why it should be replaced and age was a factor the unit was 13yrs old.

I didn't keep myself informed and that mistake has cost me $150. But I am aware now. This process was a difficult one. If I experience anything else in the future, I will be informed. I was very satisfied with the Technician from Menlove, he was very informative and pleasant & helpful.

Nothing but praise so far for Choice Home Warranty. I've needed 3 appointments of diff kinds since moving into my new home. I needed a locksmith for a key change, plumber for a toilet and shower valve, and an air vent specialist. All 3 were painless to schedule and repairmen came fast. Thanks!

The technician Enrique was a very friendly and kind person. Throughout the time he was here, we had great conversations, but unfortunately the problem was solved when he started the dishwasher. I had seen the E1 code a few times before he came, but it didn't come up 1 time! He started the machine up a few times, and even ran a cycle, but, to my dismay, the code didn't come up. I paid the $85 and he told me I had a 30 day warranty so if the code comes up again, don't hesitate to contact the office. Thanks, Enrique.

Considering changing home warranty companies. Saw positive reviews on Choice Home Warranty and called. HUGE MISTAKE. "Tim" answered, with a very thick NJ accent. Initially very nice and explained their full service contract, at only $725.00/yr. When I hesitated to give him my credit card over the phone, the price dropped to $594/yr. I still asked if it could be entered electronically on their site, then "Tim," became indignant that I would suggest he might do something with my CC#. I ended the conversation, said, "Thank you, but I'm no longer interested." Then he became angry, so I just terminated the call. He called me back, I said "no thanks," and terminated the call. He called back, claiming he was the supervisor "Dave," with the EXACT same voice. I hung up. He called back 18 times. Number from another (Florida), number. I ended each call without picking up. Then he blocked his number and called back FOUR more times. UNBELIEVABLE!!!!

Jose and Brandon both let me know they were on their way and gave an accurate assessment of ETA. When they arrived, they listened to me, checked out the garbage disposal and immediately assessed the need for replacement. The garbage disposal was replaced and they were on their way within 20 minutes! They also gave me good advice about using the garbage disposal, much of which was counter to anything I had ever learned (No lemons in the disposal to clean it out and freshen it! No eggshells!).

Mr. Smith’s service sent someone out & the problem was completed successfully in a short period of time. Service person was respectful & informed about my problem & informed me of reason for my appointment. I am very pleased with the outcome of my service request. Thank you for the service that I received today.

Choice is a phenomenal company with excellent service! It’s easy to file a claim over the weekend/overnight. The case manager is detailed. Thank you for your help. T&T Plumbing is trustworthy and prompt! They were also fast, I was able to use my sink again in a matter of minutes. I highly recommend.

I was not able to contact the serviceman directly. The product was from Whirlpool, and they also weren't able to provide a phone number. This would have been helpful for me to inform where to park and I wanted to ask a few questions in advance! However, the stove was repaired in a short amount of time.

I was very dissatisfied with my recent experience with Choice. I had no heat in my house and it took Choice over a day to send a repair person out. My wife and I slept in the cold. When the repair person arrived the next morning he said that he could not make the repairs because Choice refused to pay him what the job was worth. Rather than wait for yet another repair person to come the next day and sleeping another night in the cold I paid the technician the full repair amount with no reimbursement. This occurred after yet another bad experience in February. I’m totally dissatisfied and am thinking of canceling my contract.

Compressor on fridge quit. Tech came in 3 days. Good fridge not repairable. I opted for e-gift card. I was told it would arrive within 30 days. That is NOT REASONABLE. They should have e-mailed the card code to me so I could purchase a new refrigerator using the gift card. The faster they get the gift card to me the sooner I can buy a replacement.

The technician that looked at my stove was great. He was very helpful and friendly. I'm not happy with the warranty service. I expected a couple options and only got a lowball offer for a Lowe's gift card. Here I am 5 days later and I still have not received the gift card. Still without a stove or oven.

I made an appointment easily, but I needed it right away as the water was leaking. I called back and tried to speak to someone. I wasn't able to speak to a person. I was just told to 'hit a number' and I couldn't explain I needed help right away!!!! You did give me the name of the company coming to help me, and I was able to talk to someone there and tell them I needed help right away!!!! They came the next day!!

Order number ** with Sears Home Services was a litany of miscommunication for day of scheduled repair. I was told morning and it changed to afternoon, it was pushed out a week when they didn't show. Original date for scheduled service was March 29, 2024 and service was finally completed on April 15 2024. Almost impossible to get in touch with anybody at Sears or Home Choice. I would like to talk to someone about cancelling details with prorated return. Have called several times and have not been able to talk to a responsible person. Help!!!

This company is a scam - They even went into my account and took money out after I had canceled them for but upholding their end of the contract - I ended up keeping them because they had been taking the money out and refused to return it - then I filed a claim and on top okay the supposed $75 they added $300 fee on top of that - The representatives are rude and of no help at all - Save your money and go with another company - I feel completely ripped off - beyond disappointed - They are of no help to their customers - I would like to cancel and get my money back.

I was looking to replace my current warranty company so I called Choice. The gentleman I spoke with was very helpful and answered all my questions to my satisfaction. He was not pushy but offered up all the plans and services. I got what I needed and at a cost that I could afford! Happy with my decision and told a friend about it also. Thanks.

I finally decided to sign up for the home warranty after prolonging any action for some time. The salesman was very patient with all my questions and made the experience very good. I am satisfied that I will have all the coverage I will need to protect my appliances and my home's systems.

Could not get a customer support person on the phone at all. Worst phone system I have had to deal with. If I want to hold on the line to speak with someone I should have that option. If you choose the call back option, you never get a call back.

I went with Choice because of their local representative. Any time I've had a problem, I've been able to get ahold of her and she's taken care of it. Also, it's very easy when I submit claims. I submit them online and within 24 hours, I get notice of who's coming and when. The most recent one was for the dryer and it took the tech four days. The timeframe met my expectations. I didn't expect him to have every dryer parts available. Everything they've done so far has been really good and they're worth the money.

My appointment was set within an hour of me filing a claim. The appointment was set for the next day. The company that came tried very hard to fix the problem. They were here for a long time. Very nice to deal with. Unfortunately, they were unable to fix the air conditioner, but they tried and did their best.

Choice took care of me and set me up with the right person I needed when I had a claim. The tech did an awesome job and treated me with respect. He told us exactly what was going on and what caused the issue and he took care of it.

Our first time to have a service call in over 2yrs. I sure hope all goes well. We use our disposal about 2 times a week. We have been here 2 years. So far you have are very happy with your services on trying to help us..You get a A. Thanks. Mr **

Have repeatedly requested hard copy of my policy be sent to my home address and was refused. Was told it was sent in email, which I am currently unable to print off of. This is information I need and am considering cancelling my policy and seeking other coverage from a company willing and able to address my needs. Your customer "service" so far is lacking in effectiveness. Might want to make it easier to speak to a service agent and not get the runaround I have been receiving all day.

I was able to received only a partial reimbursement for emergency service on my AC. Otherwise I am satisfied. The service technician same on a Sunday and had the part available in his vehicle. AC is now working. I am very satisfied for the service and would recommend Home Choice Warranty to others.

When my washing machine broke CHW had a repair scheduled for the next day. Sadly, the key broken part was no longer manufactured so a repair was not an option. CHW gave me a generous payout toward a new machine. They were very understanding about the timeframe I needed, and made it work for me.

My wall outlet blew and I had no power for a couple of days. Didn't remember who my warranty people was, so I had to pay for it, then my mother reminded me of the company. Turns out I have coverage, but this company wouldn't honor it. I had no brochures or anything to remind me. This turns out to be a total disgrace, for not paying me back for something I have covered. Wish I could canceled it, I bought over a year's worth.

Choice decided after several repair trips that a replacement would be better. I agreed because we were making too many trips to the laundromat. I am pleased with the decision, which just happened, so we haven't finalized that transaction, but I'm sure that we will. This is my first year with CHW.

The service was wonderful. The repair person called and came sooner than scheduled. It was great! No AC is a hard way to live in Arizona. They were professional. Listened to what happened and what we observed broke. They had it fixed in 15 minutes. Our house became livable in a few minutes! It was amazing. Best repairman ever!

Leyva's Heating and Air Conditioning came to the house to fix the thermostat. He was knowledgeable, professional and pleasant. He even programmed my phone to coincide with my thermostat. I definitely will ask for him to come back if I need someone to deal with the furnace or air conditioner. Thank you. Rose

The Daughtery Technician was professional and courteous and it appears he solved the problem. My only displeasure is the the fact that this appointment could only be made via computer. In the past, though not always fast, a homeowner could speak with a real live individual in the Continental United States and not offshore to ask additional questions. The technician proved he was deserving 5 stars, I can't say the say about Choice Home Warranty. And...And it would be really great if someone from HQ would like to contact me via phone and not text or email to speak with me as to how I feel about this downward departure concerning customer service, but I am not going to hold my breath. Bye...

I spoke to a George (he said) but alberto ** was in such a rush and would not let me confirm, sent website states 50 off plus 1 month free, I spoke to him and A supervisor who did not say his name when answering. He was suppose to send a new email confirming the rook leak and just cut me off and sent me to another extension and they are closed. I did not receive new email showing roof leak and did not receive the 50 off spring deal and 1 month free. Did not send me a receipt for 1 month charged!!!! They need phone etiquette, rushing a customer is bad business. If this cannot be fixed I would like my money back and I will stay with First American. I want a receipt and proof that I got 50 off and 1 month free. I have screenshots of all this!!

I would have given a 5 star, because I really like Greg from Sears. He is knowledgeable and kind. However, the first place set up to come couldn't work me on and it took a while to get refrigerator fixed. It was just water got frozen up so I didn't have filtered water. If the whole refrigerator had quit, the wait would have caused more problems. I appreciate the help. I wish more of your repair people were near, or in, Searcy.

Choice Home Warranty has been a blessing to me since I’ve had them. Great customer service and fast service. I would always recommend to friends and family. A five star because that’s what they are. I haven’t had any problems with this company. You won’t be disappointed. It’s worth it. Thank you for the excellent service.

My experience was excellent and the agent really took the time to provide excellent service. Provided best options and pricing. I so appreciate the experience and I appreciate the time the agent spent with me to ensure that I had a full understanding of not only the plans and cost but explained every potential savings and options that would be available.

Choice was very good and quick with their starting the claim as well as contacting Sears company and informing us of the timeline for the repair. Both Sears technicians that came to our house to answer and order the part, and install the ice maker part did a fast and great job. Sears company via phone and computer were an unorganized mess. I told 3 people the part was received plus the automated service yet even after the original install date Sears didn't note it being received. I was NOT happy.

It doesn’t drain, and the technician offer to replace it with buying new one after sending money instead. The case manager called me to settle this issue and she was so helpful and nice and helped me all the way till we fix the problem and now I’m waiting for the check by mail.

I called Choice Home Warranty and told them what was going on. They emailed me back a person, who came out and took care of what I needed to take care of. I recommended CHW to a friend.

Our AC unit wasn't blowing air for a week. Quick scheduling. Great communication and responsiveness. Very punctual and courteous. Technician was very thorough in researching the issues and correcting. He not only checked the cool air but also confirmed heat was working. He provided a layman's explanation to what occurred and advised there is a 30 day satisfaction warranty should something occur. Would definitely recommend Choice Home Warranty. This was fixed for the cost of a copay when someone else would've charged 5x the price. Appreciate the quick scheduling and fix!

Although they can be costly up front, Choice was the most reasonably priced customizable plan. So far, I’ve have a pretty good experience. Warranties more than pay themselves back over time. You can’t go wrong, especially if you have appliances that are on the older side. At $65 per claim, it a good deal.

The technicians were nice, friendly, and professional. The last technician was very helpful with useful suggestions. He did a nice job and cleaned up his trash and removed it. I would use them again. He completed the task quickly and arrived during the designated time period. He made several useful suggestions and tips. Some of them I have already put into practice. Overall, great experience.

My water heater was leaking horribly. They sent people from Veterans Remodeling Plumbing the next day who were just wonderful. They did everything they could to be sure I got the new water heater I needed as quickly as possible and they put in the new water heater the day after they came to first diagnose the problem. The people from Veterans Remodeling Plumbing were extremely professional and courteous, working quickly and efficiently and clearly explaining to me everything I needed to know about the new water heater. I was very grateful for the speed with which the whole process took place so I was not without hot water for too long.

Amazingly quick response via phone, while I was still on-line, researching specifics. All questions answered professionally and courteously. Got locked into an incredible price within 15 minutes and was immediately given contact phone numbers for any emergencies. I couldn't be more pleased with how easy it was, and would highly recommend!!

Even though the service rep said it was normal wear and tear the claim was denied as are most. It seems they just deny it so nothing is covered. Both the claims I submitted were denied for the same reason and nothing is done till you contest the phony reason they have denied it. They are not trying to give you service only to take your money and deny any claim.

I give the repairman a 5 star rating but the warranty company a 2. The gentleman came to the house, very informative and professional, but the part was not available to fix our dishwasher. Choice Home Warranty offered us $246 to replace it. This is an integrated and panel ready machine and the replacement will exceed that $246. The customer service person I spoke to was very nice but would not increase our offer. With the money we have spent on the service call $85 and our monthly premium, we could have replaced the appliance. With that said we will take our $246 and cancel our service.

Recently my electricity bill came in crazy high, so I had the electric company check the house to find out the culprit causing the huge usage spike... They determined that the A/C "Heat Strips" were engaged and were pulling a ridiculous amount of power... The Choice Home Warranty technician was very professional... He listen to what I was told by the electricity company representative... Went directly to the problem, fix it, test it to his and my satisfaction... Absolutely happy with the experience... Thanks...

Terrible customer service and don’t leave any credit cards on file. They will charge it and the excuse will be it’s automated. They will not care. The service they provide will only be as good as the vendors they have on the approved list. Trust me. Never trust the repair people they send to your home. They get the cheapest quotes.

Peter from Winston Garage Door LLC was excellent, effective, and fast. This company seems to have a very effective and knowledgeable staff. Keep obtaining companies like this Choice Warranty and I'll be a loyal customer. Choice appeared to be quickly responsive to the contractors request for information and approval of the work that needed to be done.

I have submitted a claim for the kitchen sink faucet. Now it’s been two weeks and have not received service. They keep saying they are trying to get a contractor and when I called their claims assessment dept they said give another 24-48 hours. This has been going on now for 2 weeks. I am tired of not having a working faucet. I think they are a fraud company who sweet talk you to lower monthly plan and make money off of the monthly payment without servicing you.

The technician was on time and changed the whole faucet in less than half hour. He was very professional and knew what should be done to fix the issue. He installed a brand new faucet in no time. My kitchen sink is working better than before. I am very happy with the work.

We really liked the idea of having a home warranty but we had a dreadful experience at every turn with Choice. We were routinely denied legitimate claims, repairs when authorized took forever to schedule and complete. They work with the slowest, lowest quality repair companies. We were asked to appeal denials twice and after scheduling a call were immediately denied again on the phone with no discussion or recourse. Much cheaper to just pay for your own repairs.

Don’t use Choice Home Warranty. They made fun my last name and called me Mr. ** due to my last name as **. Very unprofessional for a manager. This company is useless. They had A&E appliances come out to look at my microwave. He stated “new microwave is needed this part can’t be found”. Here we are 9 days later and Choice Home Warranty is still waiting on a response from A&E appliances they claim. However, they have submitted to their system same problem 5 times waiting on A&E appliances. It wasn’t even put into their system every time a different person I talk to is submitting the same issue. They are just giving me a run around and not wanting to replace my microwave. Another option I was given they give a Lowe’s gift card, one of the managers stated. This company is a scam. Don’t use this company! Wasted $700 on paying for this warranty!

Disappointed that the door latch on my 3 year old microwave. Was considered wear and tear. Microwave would not function without door being latched. I understand that everything is not covered. Staff was easy to work with. Repair service that was sent out did their best and made a temporary repair so that we could use the microwave.

I have had 4 technicians come by since JANUARY. It’s now APRIL. The first 3 were from Sears. They all replaced the exact same part. It would work for a few days and quit again. The latest technician ordered a part on April 9 and I haven’t heard back from him. I’m buying a bag of ice every other day. And my monthly payment to you increased!

I reported problem first to the automated system & received a case number- then the system proceeded to ask the same questions again. I asked for a customer service representative & my experience w/ the representative was very positive. She assured me the claim was filed & answered all of my follow-up questions. Automated system needs some work.

I submitted a claim online and was immediately contacted to schedule a visit. A prompt service claim was given to my issue. A technician was available to visit my home the next day. The technician was knowledgeable and showed concerned. It was explained what may have caused the leak. My issue was not due to the air conditioner which was originally reported. The technician explained I will need a plumber due to the part in the attic being full of water. Choice Warranty was contacted with an updated claim. The representative understood and took my new claim. She confirmed my claim issue and submitted the new claim.

Miro is a good tech, however he lacks or his company lacks communication. After Miro replaced the faulty gas heater valve, it started whistling, high pitch sound. He said he’ll be back the next day but he reschedule it the following day after but did not show up. I texted him, called but no reply. I had to call another Tech Weston to schedule it. He showed up day after I spoke to Weston. I was working that day and my son to open the day. He did not even call me back on what he fixed or corrected after his original call. I work in customer service Tech myself & we explained everything to our customer. I would appreciate what he did at least to fix the whistling sound. Summer is coming, we are getting close to turn off the heater so the 30 days warranty they gave me is questionable.

The repair man was just here. He was able to diagnose the problem and repaired it within minutes. Very impressive of the knowledge that gentleman had and in addition the gentleman was very courteous and was most impressive gentleman came on time. Definitely will call him again if there’s any problems

AC unit went out, technician were out at my home within 24 hours. The communications lines were a little slow and not accurate in regards to ordering the right replacement unit as to the SEER number and specs. Resolution specialist are very quick to return calls which is very much appreciated even if it's not exactly the answer you want to hear. I wish that it would be possible to have the technician, resolution specialist and the people making the decisions on the replacement unit on the phone all at the same time in order to one, get everyone on the same page quicker, two, be able to answer all questions about the unit being replaced or repaired, and three to make sure we a clear on the exact unit that they will be shipping or replacing to old with. Overall pleased!

The repairman that came was very knowledgeable. The cost would be over $1100 to repair our refrigerator. We are still waiting for the gift card to buy another one. Caron, my wife is going through cancer treatments and we have been too long without a refrigerator. We have been asking that this replacement be expedited. I had to constantly wipe up water that was leaking for days on to our nice hardwood floor before the repair man came.

Courtesy and friendly. Appears to be concerned about the customer's needs. Since I'm a new customer this initial experience is not satisfactory because the technician stated that the repairs were covered. Please assist me regarding this claim **. Alex also seemed to be an experienced and professional technician that is willing to help with the customer service aspect. Feel free to contact me when time permits @**. Mack **

I was pleased with how fast JBS Plumbing took to not only diagnose the issue but to repair it. The 2 young men working on it were very pleasant and respectful. CHW, on the other hand, took far too long to assign a plumber. I put in the claim on 15 March 2024 and finally found out on 9 April 2024 that I had a plumber coming. I get that there's another option, Claim Reimbursement, but I shouldn't need that option.

Investigating the funky smell from underneath the sink cabinet. I discovered that water has been leaking from my disposal unit. After clean up the water & contacting CHW for a possible claim. I am still in the 30 day wait period. So we mutually agreed that no claim will be submitted for this. I handled the disposal unit replacement myself. I'm satisfied with my communication with the CHW representative in the morning hours. I'm not a fan of AI questions, when I request a agent or representative or even a human. These programs should provide just that within 2 - 3 mins. Not continuous questions about how it will help you. I detest it as much as overseas call centers. Which are usually background noises or difficulty in understanding what is said or heard. Communication skills are limited by my disabilities of hearing or comprehension that has factors that limit communication process.

Called a needed repair in the morning and repair was done same day in the early afternoon. The technician that did the repair was great and the repair was done excellently. Am happy with the Choice Warranty service. Would highly recommend Choice Warranty for home coverage. They currently have the Best Home Warranty available.

CHW refused to honor their policy by refusing to cover a broken drain line. The policy states that it is covered and my 26 year old drain line did crack without any contact with anyone or anything. CHW claimed that they deemed that it was not cracked due to normal wear and tear and therefor they do not have to cover it. They also stated that there is no way for a drain line to crack under normal wear and tear. So their policy contradicts itself since all items covered must be due to normal wear and tear and they state a covered item in their policy cannot break due to normal wear and tear. The cost of the repair was $280, so it is not like it was a really large sum of money.

Choice Home Warranty scheduled an appointment to repair my ice maker the same day I submitted the claim. I will recommend them to family and friends. The process was easy and it was a snap to navigate their website. I am glad that I chose Choice Home Warranty as my company to protect my home's systems.

I contacted Choice Home Warranty because I received a notification that my contract was cancelled. I was directed to a manager who informed me that they received a charge back from my bank. I informed the manager that I recently had issues with my credit card being used fraudulently and I had to request a new cart. I informed the manager that I added a new card to the system but for some reason it was not applied to the payment. I then asked him what I needed to do to rectify the situation. I asked if I could give him a card on the phone. He said there is nothing he could do and that my policy is cancelled. I followed up by asking him was he saying that because my policy was cancelled, I could not get another one? He then said, "Well your bank called to cancel so you will get your money back." I then said, I am not asking for my money back I am asking how I can get my policy back.

1. Technician/Repair Excellent. On time, fixed dryer quickly, very courteous.

Choice Home did a good job approving my request to fix the dishwasher, the problem was using Sears Home Repair to come out and do the job. I could never get them to schedule a repair day and I waited a whole week with nothing getting done. I had to call again to find out what was going on and the customer service rep rescheduled me with Menlove home repair and everything was fine after that.

Response time from Choice Warranty and Contractors is acceptable. What I disagree with is when a claim is put in, Contractor comes out to the property and before he/she even looks at the issue you have to pay them the trip fee upfront. To top it all off Contractor says he will not do the repairs because he didn't bring equipment or men to dig and do the repair. Choice warranty sends me an email stating Contractor stated plumbing was installed incorrectly and because of that repairs will not be authorized. WHAT!!! Home plumbing is not installed incorrectly or has been touched since we bought the home. Because sprinkler solenoid valve is underground they will not approve leak repair even though Texas administrative code is specific on underground boxes be buried no less than 6 inches from top.

Plumbers inspected line with drainage camera to find possible blockage. Ran the jetter to clear blockage in line. After no success with jetter, the camera was ran again to find a break in pipe that's filling the pipe with bedding gravel and preventing it from draining properly, causing the toilet to not flush.

Had an electric problem where my fuse was continuously tripping. Electrician troubleshot and fixed my problem. He was very courteous and listened to my explanation of the issue. He had needed supplies with him and didn’t have to go to any store. He did a great job. I am very well pleased. I would recommend Home Choice Warranty to anyone as this is a great product. Thank you. Joaquin **

Choice Warranty has been extremely helpful. They're quick to send someone out to help. Even when a claim is denied, they're very prompt and clear about why. Their staff has been very kind above and beyond acceptable customer service. I would recommend them.

Easy to submit issue and service request online. Was able to select the main issue and then select more specific issue regarding what was happening in my home. Emailed me the status when changed from processing to assigned to contractor. Contractor contacted me directly and was able to get the job done earlier than stated in email. He was friendly, efficient and polite.

My A/C has failed each of the last three summers (twice last summer). Each time a service provider inspects the unit, they tell me that the air handler is leaking and needs to be replaced. However, Choice Warranty only allows them to fill it up with Freon. Only after the third summer has Choice finally allowed the service provider to replace the air handler. The analogy I use is: If my car’s tire has a hole in it, I expect the mechanic to replace the tire not just fill it with more air. (treat the problem not the symptom).

Work order request are completed promptly and efficiently. As a new home owner, it's a peace of mind to know that any household issues will be taken care of with a call and a small fee. So far we now have a repaired refrigerator and stove, and in the event appliance can't be repaired we will receive a comparable replacement.

I put in a claim on our outdoor pool. I specifically told the person what it was regarding. They accepted the claim, the pool company came out they put in to do the work and the claim was denied. I did an appeal and I was told that the item is not covered. The claim never should’ve been accepted if that particular part of the pool is not covered. I have asked and will follow up on a refund of my $75 because I specifically told the person when I made the claim what the problem was and they accepted the claim at that point, knowing that that part was apparently not covered under this warranty.

Great services... Responsive, but wish we had been able to confirm service appt sooner. Glad it wasn't an urgent request because the appointment was scheduled almost a week after my call. If it had been urgent, I would have hoped to get an appointment within 2-3 days. This was my first service call with CHW. Professional when service was performed.

Dealing with Joseph ** was one of the worst experiences I’ve had dealing with a service provider. From the beginning of the conversation, in my opinion, his responses were as if I was irritating him. I hung up on the conversation because I wasn’t pleased. Mr. ** called back, apologized and asked to continue. Throughout the conversation, he was very aggressive, not talking no for an answer. I DON’T APPRECIATE THAT! After that terrible experience, I still purchased 2 home warranties. Not because of Mr. **’s poor customer service, but because CHOICE is considered to be the best for home warranty service. I’m still processing whether to terminate my contract because of this interaction. Thank you.

He was prompt, polite and knowledgeable. Great experience. It was an easy fix and I would have him again if anything else goes wrong. There have been another company that came once to replace an outdoor fan that was terrible. Glad they aren’t using them anymore. But this experience was very much to my liking. Thanks again for coming to my aid so fast.

Came home from doctor's appointment our a/c had stopped cooling. Filled out a issue report on Choice's website. Got a answer back in a hour that a repairman would be here the next afternoon. A/c tech showed up on time, had my a/c going in no time. He actually fixed it, not wanted to replace it like most.

My issue was never resolved. My hot water heater went out. They sent a company over that does not believe in communication. Appointments were set. No technician was showed up. Received little to no guidance from Choice Home Warranty. Ended up paying out-of-pocket for another company to get my issue fixed. Company is only as good as the people employees and the contract company SOS in Chattanooga Tennessee was horrible which unfortunately is a direct reflection of choice home warranty as that is who they choose to partner with.

Very professional and prompt. Jose came one day earlier than our appointment time because of a cancellation in his schedule. Jose had the parts on hand and completed the repair on the spot. I highly recommend his company. Jose looked the part as he and his helper looked and acted in a very business like manner.

Good technician. Horrible warranty service. My dishwasher control board went bad. Choice said "Great news. We're going to replace your dishwasher." Right. They paid me only a fraction of what a new low end dishwasher costs.

My claim was handled quickly and efficiently. I was very pleased with their claim system, I had an appointment with a contractor within a few minutes. The contractor was professional and quickly identified the issue I was having with the HVAC system in my home. I highly recommend Choice Home Warranty; you will not be disappointed.

Updated on 4/13/2024: The ongoing problem was a tub/shower faucet that was stuck in the off position and could not be turned on. The plumber's arrival was timely, he was able to fix the faucet, and he explained to us in detail what had caused the issue and how he fixed it. We are very happy with his service!

Technician worked very rapidly to fix my dryer and very pleasant person. However I have to have someone come to clean out the vent that goes out the roof of the house before using my dryer. I guess that is not included in the repair??. That should be included in the repair since we are not able to do that.

The techs were very good, friendly and knowledgeable. They willingly answered questions. They explained the procedures to expect following their visit. They were careful of the kitchen while they worked and did not create any mess. We would be happy to have them do work at our house again. They were very professional.

My garage door not open and I have a tech from Choice Warranty came out. It took 10 minutes for him to fix it. He told me that garage not done right and need panel replace or the whole thing replace from 1000-2500. I said no. Today I hired different garage company. He came in just gave me a tune up and balance my door costed me only 90. (He said nothing wrong with my garage...) I confused why choice warranty company pick unhonest contractors and send them to their customer. The time frame these contractors was horrible. They gave you 5hrs waiting for them come and you can't go anywhere do anything else. I don't know when in emergency situations how long they will come to fix our problems?

Received call on time as scheduled and the representative was really good with communication and explained the next steps and that Choice Home Warranty will be initiating the diagnosis provided earlier to get the new out of pocket charges to be approved. I will be looking forward to getting this issue resolved soon. Wish to have a followup call to get this sorted.

Buying a house can be nerve-wracking. There's so much to take into consideration and it's overwhelming. However, someone has been there to walk me through every step and has streamlined the process flawlessly. I am so grateful for the team I was provided. They chatted naturally with me and made me at ease while giving all of the information. They made sure to pause when I had questions and also had answers to questions I didn't even consider. I highly recommend this service.

REVIEW CHOICE CONTRACT... SECTION K.. [“Replace” or “Replacement” of a Covered Item means for ... washer ..., We are responsible only for replacement equipment of similar features, capacity, and efficiency ... ] Without my GE WASHER, starting in Oct. 2023, two months of exchanges of phone calls. In January, CHOICE sent an e-mail with an attached LOWE'S E-gift card, $343, to buy a new washer. I called CHOICE who stated that I accepted this settlement when I opened the email. More phone calls and email to them. CHOICE said I never called to dispute the amount less than replacement cost of washer, $518.86 (not including taxes and delivery set up). [Note: April 2024, this claim not resolved.]

Customer service agent was very polite and helpful in recording the issue with my dryer. I received an email of technician assignment very quickly. Repairman was very timely and proficient. Great job. Issue was handled within hours of being reported.

My Garbage disposer quit working. I called and was offered appoint next day. Unfortunately, I had a Dr.'s appointment then. But was offered another 2 days out. George from Alpha Plumbing showed up in the stated time frame, and had it replaced in no time! He was pleasant and knowledgeable. He made sure to show me that the new unit was the same horsepower as the one that was taken out.

I feel Choice should have allowed me the same amount of money it would cost me to replace my washing machine with the same brand (GE). Instead, they gave me an allotment to replace my machine with some random brand (Insignia)--the brand name of Best Buys. Insignia washers cannot be compared to GE. So, they only allowed me enough money to replace my washer with the cheapest brand that exists. Even if it offered the same features it is not of equal quality and I find that unacceptable & a poor business practice. I should have received enough money to buy the same model GE washing machine as was broken beyond repair.

Be real nice to the people you have working for you because the ones you have now all know their jobs, and I didn't have to wait long for appointment. I really didn't have much faith in your company, because you didn't have the people to do the jobs for you. Try To Keep The Ones You Have.

He was on time. Seem to be very Knowledgeable, and polite. Came back to my home to complete the job in a reasonable amount of time. He also gave me very good information on how to save on electricity cost and pointers on keeping my home safe. I would definitley recommend him as a electrician.

If you live in a rural area do not use Choice Home Warranty. Unfortunately, I have had three claims in over 2 years. 1) Water leak under my mobile home - took two months for a technician and then technician refused to go under home to repair. We paid ourselves. 2) Ice Maker went out on Refrigerator, took over 40 days for technician.

I was pleased with the service I received. I was not happy over the service fee NOT being part of the down payment for services. Choice only covered half of the repairs, so I had to pay the other half AND a service fee that was on top of what I had to pay. Not happy with that!!

The technician was on time and extremely knowledgeable. He accurately diagnosed the problem, replaced a part, and explained why the broken part caused the dryer to fail. I could not have asked for better service! This was my second experience with Choice and the second time I can rate their service EXcellent.

Arrived on time. Was pleased with his evaluation and explained entire process. He followed up when additional info was required. He adjusted his schedule to meet the immediate needs at my home. He was professional and I would recommend him highly. When the replacement is installed I look forward to working with him again.

Using Choice Home Warranty for the past year and a half has given me peace of mind when covered items break down. I've had a few appliances break down during that time and each time, Choice Home Warranty has come through, quick and easy, to repair and if not feasible, will replace the appliances with a new one (of course, the current value of your old appliances to be business fair). I would highly recommend Choice Home Warranty for your warranty needs!

Choice process was easy to submit; not so easy to work with if you want to talk to a real person. Their call center is not 24/7, they don't answer calls over weekends, when I did get a real person to talk to they were not very helpful and obviously working from a foreign call center. Tech they sent out was excellent and job was completed and done well.

Our ice maker in our refrigerator broke, so we called Choice Home Warranty. Our technician arrived two hours early (probably would be best if he called first), but he was fast, efficient, and professional. He diagnosed the problem quickly, explained the fix, and gave us a timetable for when it would be completed. We are happy so far with their service.

Phil ** was the agent I spoke to and he was very knowledgeable of Choice’s products and was in tuned to my needs and experiences with AHS. I was convinced on the right decision to change to Choice and looking forward to working with Choice on handling my home warranty matters.

I had the most horrible experience! My tech was great--needed help with the phone app a lot but knew about my machine. I was 6 years old, used by me--a 72 year old widow without a lot of laundry or big loads. My machine quit spinning last week while washing a load of delicates! The way it jammed apparently indicated the machine was overloaded!! The customer service person at Choice asked the tech if it looked like it was overloaded and he said NO! After the call, he felt that Choice would offer me a buy out since the repair was more than they wanted to cover. I got an email stating that I had overused my machine and abused it and they would not cover it!!! I have now heard horror stories about Choice doing this to people.

Dylon, the representative I dealt with was awesome. He was polite, kind and very thorough in his explanation of the coverage. He is an outstanding face of your company. I am impressed with the services provided. The coverages and cost is appropriate for our needs. I have compared several plans and companies with Choice being the favorable choice.

Jose was on time, very courteous and professional. He checked the dryer settings and the vent for any possible blockage. As it turned out, the dryer worked just fine when he checked it so no repairs were needed. He could not explain why it wouldn't heat when I used it prior to his visit. He must have had a magical touch.

Updated on 05/24/2024: The technician kept his appointment and was in and out in under 10 minutes to fix an issue with the dryer. While the fix was fortunately easy, it was something that I would not have known about (a loose wire for the dryer door). He was professional and courteous. I would definitely recommend his company for future work in the Fort Collins area.

Last November I put in a claim on my infloor cleaning system on my pool, after being denied I talked to a second level advisor who said the infloor system is not covered under my plan. I managed to repair the system myself after talking to Jandy as even my regular pool guy couldn't figure it out. There was no mention that the denied claim would be held against me.

I bought home warranties - never using much in the past - but given current appliance/work prices and age of the home, I decided to purchase home warranty - and unfortunately for them but fortunately for me, I've had to use their services quite a lot lately. They are prompt and keep me updated. Their booking system is not particularly good &/or accurate so call the company directly. Also, replacement cost is not good so hope for repair capacity.

HORRIBLE EXPERIENCE! DO NOT RECOMMEND!! After getting the runaround for 3 weeks - Choice Home Warranty opted to replace my washing machine. The amount they offered of $547 would not buy even the most basic of units anywhere on the market. The case manager stated the offer cannot be changed and is based on "THEIR PRICING THEY COULD OBTAIN" - not what we would pay on the fair market. They would not share the specific criteria used to determine the value of my unit, only vague statements. To replace what we currently own, the cost is almost double their offer. Their offer is in the form of a Lowe's or Home Depot card. If you can't get your replacement unit there, they will send a check to you in the next 30 business days. Buyer beware!

We submitted our claim on-line and received an immediate response from Choice telling us that we would receive a response from the assigned contractor within 24 hours. We received the contractor's information immediately after we received the notice from Choice Warranty. The email gave us the name of the company, date and time they could come for our repair; BUT, we were instructed to call if we wanted to adjust the day. Since it was a Saturday when we placed our request for help, we waited until Monday morning to contact the repair company. They were professional, and very helpful. They were able to come that day and our repair was done immediately.

First of all, I would like to say I have been with CHOICE HOME WARRANTY for several years. Each time I file a claim there’s an issue to where I have to pay a lot of money to have the service completed. I’ve talked to several people there. My last conversation was with Sarah, a resolution manager. I discussed with her that I was not happy with the amount of money that I had to pay even though I’m paying monthly and considering going in and canceling the policy. She took it upon herself to cancel it without my authorization because I said I would cancel it. I will be filing a claim with the BBB regarding this and each issue that I’ve have had each time I filed a claim with your company. Becoming the worst company I’ve ever had to deal with!!!!

Had a water disaster from a fridge. No payment for the valves under the sink and not enough money for replacing the fridge. Had to get emergency service for the valves so I could turn on the water so I could use the toilet and shower. I have no more to say, just disappointed with the service so far.

My realtor should have been kicked in the mouth for trying to recommend this company. Waited 3 weeks for a repair for my pool and this was due to them "trying" to find someone. I live in Florida and every other house has a pool and you can throw a rock and find a pool repair company. How about investing in your relationships with local businesses and get them to work with CHW. The tech that did come out was not able to fix the problem but he tried everything he knew to do and I truly appreciated his work and effort. Tech support through the pool manufacturer helped me to diagnose and repair. Do yourself a favor and never, ever, ever sign up or pay anything with CHW. Pay out of your pocket or hire your own person.

The plumber came out and took the faucet apart and looked under the sink. Told us that he thinks the problem could be in the faucet. I do not believe he replaced the corroded pipe under the sink. I wish he would of left some paperwork behind telling me what he actually did because our water pressure is still low at the kitchen sink.

I would not recommend Choice Warranty. I have had several issues that either were not covered by your policy or the technician sent by your company which cost 75.00 each time, were wrong on their diagnosis or repaired the item the cheapest way possible. Very disappointed. Furthermore, I constantly receive emails from Choice to purchase your insurance. This must discontinue.

He was friendly, informative and knowledgeable. The window of his arrival was 8 am to 5 pm and he arrived very promptly at 8:30, which allowed me time to do what I had to do for the day. He got straight to the point and told me exactly what the issues were with my machine. He did a great job.

Choice scheduled garage door opener repair for a week out. I called technician, Ariel **, and he rescheduled for same-day service. He understood that the garage door wouldn't open, my car was stuck inside the garage, and that I couldn't get out until the door was fixed! He came quickly and repaired the door opener competently and efficiently. Very happy with this service!

Unlike the bad experience in January, this was far more pleasant than being declared ineligible for coverage just two months ago when our washer and dryer wore out after more than 23 years of service. This time, though we had to wait one week for the fridge repair, the technician arrived on time, completed the work in 90 minutes and now our appliance is cooling and freezing our food supply.

I did not like that the CHW rep sent out a tech without scheduling with me. I feel like I had to request a refund of the policy to get a tech to come out. I feel as though the company may not have professionals in my area to support the coverage. Thank you.

Really good. Great customer service. Easy to fill out a claim and fast service to get a contractors. Have had zero issues with their services. Will definitely resign with them when this contract ends. I do wish that the contractors picked would be better though. The one that came out for our washing machine have yet to return to fix our issue.

Choice had a technician here the next day after my claim. Also communicated with me the next morning letting me know a technician would be out later that day. Very efficient and seemed to fix everything but now after heat is working we don’t have air so I have requested a service call. I would recommend Choice and CC & Sons.

The process is working very well, everything Choice has promised me has been established. On past calls I received excellent service from the technician dispatched for our repair. I am expecting a call from the manager and the cost that was paid to make the repairs will be returned to me. I look forward to being a loyal customer for many more years.

I called a filed a claim on my oven. Spoke to Amanda who was very courteous and he wrote up my claim and told me he would send it to someone and I would be contacted. I received an email telling me an appointment time. Representative was very knowledgeable and was also very helpful. He wished me a pleasant day at end of claim.

Although I just signed up for a policy, I can say at this time I found Lorenzo to be helpful with answering my questions and patiently explaining some of the coverage I did not quite understand. This policy, to me, appears much better than that offered by others to include greater coverage areas.

Not sure if I will keep this, not accredited with BBB and have read reviews about people being billed after they try to cancel. I had a similar experience with another company and sure hope this service is legit! I will sleep on it and make my decision later, I will contact my credit card!

I made a claim online. The work was quickly assigned to a contractor. The contractor who did my work is very professional. I am very satisfied with the work he did. I would recommend Choice Home Warranty to my friends since my furnace problem was quickly resolved. I'd like to thank my contractor who did my work and Choice Home Warranty for the good services.

Tim, my Choice customer service agent, was helpful, explained everything and, most important, listened. A good experience, a fair program and we enrolled today. Ours is a historic home in the College Hill Historic District. The Craftsman home we own will be 100 years old in 2025. Excited about working with Choice Home.

Spoke with Aaron. VERY high pressure. Wanted quote only and he was high pressure and fast talking and impossible to talk without him interrupting. Before I realized it, he debit my account for $2640. Now it will not be reversed for two or three days. I no longer wish to have anything to do with Choice Home Warranty.

I was satisfied with the customer service. And other service they offer. I like that we don’t have to wait for your technician and we can find our own and on our own time. That’s a good service. I have work to be done and I will review it later after the service.

I am a new client, I tried to communicate with you 4 times, I asked to speak to someone in Spanish, but every time they transferred the call it dropped. I even let the person know that the system was failing. If this is how things start, I think I will look for another service option where I can get help.

The tech was on time and had the right parts to repair our Maytag dryer. It turned out that the dryer had the bearings go out which was the cause of the horrible grinding noises. The dryer is now back to quietly drying clothes in record time; just like it used to.

We purchased Choice Home Warranty to protect our home appliances air conditioning water heater etc… We have had the warranty for about a year. We had problems with our 2 year old Samsung washer. It would vibrate on the spin cycle and go into a shut down. Called CHW and had the technician scheduled to come out in 4 days. The repair man came to the house, was here for 5 minutes and put a call in to CWH. Waited for them to call back, he told me if they didn’t call back within 5 minutes he would have to leave for his next call (are appointments scheduled for 5 minutes?) and CHW called before the tech had to leave thank goodness. He then told me good news. "They are going to replace your washer."

The two guys that showed up to work on our plumbing were amazing. Matt and his co-worker were friendly and professional. They did an excellent job fixing our faucet leaks. They took their time and evaluated the problem. The leaks were fixed un no time. They even had to make a run to Home Depot for a part. Great Servicemen.

When I bought my first house 4 years ago, I was so worried that I wouldn't know what to do when things stopped working. My worries went away as soon as I got Choice Home Warranty. Now when something goes wrong, I put in a claim online and an experienced, vetted technician is at my house to fix things, usually the very next day! I will keep Choice Home Warranty forever to protect my wonderful home!

Plumber was good and installed the disposal in about 45 minutes. However, our old disposal was a 1/2HP and was replaced with a 1/3 HP unit. My old disposal was about 15 years old while the new unit has a 1 year warranty. I should mention that my scheduled appointment was for 11am to 3pm. The plumber arrived at 7:45am. I received no call that the appointment time had been changed. If I was not home at 7:45am, I wonder what would have happened. Anyway, the disposal was replaced the day after I called. It works and does not leak. Next time I use the home warranty service I will know to ask a few more questions.

The technician himself was awesome, but there was no need for him to come out. You should know that a dryer that still has heat needs the duct cleaned, so the technician who came out was the wrong one. If you offer the option (dryer does not dry hot), then you should send the right person out for that job.

I do not understand why I had to pay for a second hand held opener. I thought 2 came with it. He said you only paid for one. He was on time and did a good job. I recommended a few friends who might be contacting you for your business.

They kept coming back with my problem. Was not covered. The fix I could have done and saved the $75. So far I have my concerns with Choice. We will see how the next two claims fair. As of now, I am a little concerned. I am on a wait-and-see. Till then.

Veronica called me today about Choice Home Warranty. It just so happened that I had been researching Choice for the last hour as my present home warranty company was a nightmare. As a Realtor dealing with home warranty companies on a frequent basis, I appreciated her knowledge, efficiency, and friendly demeanor. I wish I had her on my sales staff here in Phoenix.

Repair facility came out in a timely manner and described the problem. They got with Choice Home warranty and a solution was put in place right away. Great service all around, I would recommend choice home warranty to anyone who’s looking for this type of service. Putting an order for service is very easy and the turnaround for getting a company to come out and find out what the problem was even easier.

Everything's been awful. When I make a claim, it's online and it's usually fine. The process that I have a problem with is finding people who will come out and do the repairs. I've had people cancel on me at the last minute because Choice does not pay them. I've had one time when nobody showed up and I've had people cancel the day before. It's a big pain in the butt for me because I have to take time off of work to meet these workers to come to my house.