Choice Home Warranty Reviews

You refused to repair or replace my latest reported problem claiming no maintenance or poor upkeep on system. Rust was reported so you declined repairs. I live on an island that has constant salt air in the atmosphere and rust does occur and my system is 20 years old. I had it check every year since it was installed and was not negligent in its upkeep. Your refusal just means that your company just SUCKS..

Edison helped us even though you denied the claim. He still followed up to fix the issue. Hopefully he comes back to put in the part that he ordered for us. Would recommend him but prob not your company again.

Garage Door repaired as promised. No issues with service provided. Although it did take two trips to complete the repair the technician arrived as scheduled. Would use the tech for other household repairs. First time using my warranty and happy so far.

My washer was leaking but the technician find evidence of the leak but not the source. He said could it been from the soap dispenser because he saw some water marks. I agree with the service provided. I like the way Choice managed my request this time. It was prompt and professional. I bought a washer tray and I put it at the bottom of the washer in case the water leak comes back.

I am Disappointed at time it took for Choice representative to contact a garage door company. 7 working days which equals 2 weeks. The technician was great. I'm glad I have a home warranty policy that saved me the expense. I do hope that your payment to Veterans Garage Door Company is paid in a timely way. Thank you.

Choice makes it easy to report a claim and is always prompt in finding service technicians to come out. I do dislike that when they find one an appt date and time is set up so many times I have to contact the tech to change to fit into my schedule (usually push it back a couple days). The Techs always are professional and knowledgeable.

Been right at a week with no A/C or Heat. Y’all has Copland Air come out. Coil had a hole in it. He called me & said it y’all wasn’t covering it. Witch I totally disagree with. So I now have to wait until a claim adjuster to call me on Dec 5th. 35% last night with no heat. I have been a long time customer of y’all never been late on a payment. I have had 1 claim with y’all. I don’t abuse this coverage. I have paid off several items out of pocket. I just need this taken care of ASAP. I have a new born baby on the way.

I've had only one positive experience with Choice HW. That was a simple circuit board replacement for my Jenn-Aire Oven. My Samsung refrigerator ice maker is still not fixed after several technicians were dispatched. The parts for the repair were never ordered! I've had to verify and reverify that my COVERED appliances were not under warranty. I would not recommend CHW to anyone! Seriously, I'm surprised that they are still in business! Now they want to give me only $547 for my Samsung washer. I'm done! They got their money and I got very little in return.

Updated on 12/10/2022: The repair was very knowledgeable about my unit and repaired it in a timely manner. He ordered a part and said he would be back to finish the job. He checked the unit thoroughly and left my place neat. I would definitely recommend him to a friend.

Service provider was professional and explained the issue and got it taken care of quickly. I do wish the service provider would be assigned quicker by Choice, this makes getting the service started slow. Once the provider is assigned the work gets done smoothly.

The technician that came to my house was very knowledgeable and efficient in his work. He completed his work quickly and after discussion about some maintenance that was not covered by the warranty, I agreed to the extra cost. He was very friendly and helpful to maintain my system.

I'm happy with Choice Warranty so far. I've had them for 3 months and they've taken care of the three issues I've had already. Technicians have all been good. I would recommend Choice warranty for your warranty needs. It's easy to submit a claim and you can reach a human when you need to talk to someone not an automated system.

I had a broken Faucet in the kitchen. I reported it to Choice Warranty. I received a call from Desert Rain Plumbing, an appointment was set, Matt was the technician who came to my house. Matt was professional, clean, and knew his work. My problem has been resolved. Thank you.

Quick answer to issue with the disposal. I was given choices for a faster service but waited to work with one of the companies that Choice uses. Repairman was very nice, explained everything and was very nice to work with.

Tech was terrific. He came quickly and did a thorough job of investigating the problem. He was courteous and respectful. Even called the next day to see if everything was under control. I would recommend Fiore LLC any time to do sewer plumbing, etc.

Not a big fan with your automated phone service. Took me 8 minutes to get the claim made. Kept asking the same question over and over and starting over from the beginning. I got very frustrated, keep repeating what my answer and it would just start over.

I had an issue with my toilet so I put in a claim with my home warranty service. They immediately set me up with a technician and he came right out and fixed the problem. On time, courteous, and knowledgeable.

Your advertisements never mention age as a condition for doing repairs! You refused to do work on 2 of my ductworks because of their age. They did not collapse! If you continue to refuse to do the work you advertised, then I will have to find a company that is more honest with their customers and do not reject promised work.

My last service request for my thermostat. The first company, I am not sure of your process, however, the last few times I submitted for HVAC, this company always seem to get the bid. This last visit the technician was late the first day, rescheduled to the following day and still showed up late and was aggressively rude. I had to ask him to leave, which he reported it as a missed appointment. The second company that came, Jackson Unlimited LLC was excellent, very respectful and timely. I share this because I would like if there was an option for the customer to select the company they would like to work with based off past experience with certain companies.

Tony was great with information but it was a lot to keep up with during the call. The only thing I wasn’t happy with was not being able to send me any info before agreeing to your service. I trust my brother in law’s recommendation.

We have used the warranty twice and terrible each time. 1) First time was for an AC unit - they will not cover anything so don't bother. Wait times were horrible (They say 24hr service but that is also a lie! They let you put in a claim online 24/7 but that is the extent of it).. Pricing by their vendors was through the roof and 3x more than someone out of network for the same unit. 2) Our water Heater started leaking.. They say coverage is up to $3000, but what they don't tell you is they don't pay for the new installation AKA 'modifications to make sure the new unit is installed correctly' in a brand new house. Save your time and go with someone else.

Mr. ** was thorough in answering my questions. He was also patient with me. I just pray everything he said turn out to be real. I've been tricked before. There was something about him that made me trust what he was saying. I will let my sons go over the policy with me. He said I had 30 days to change my mind.

Person tried to be very helpful and was patient but his accent was at times difficult to understand. He also kept calling me sir even after telling him my name and that I was a women several times. But again he was kind and helpful.

The whole experience was 5 star from start to finish. Our agent was super helpful, and the techs that did the job were courteous and knowledgeable. I would highly recommend both the agent and the techs to anyone needing help!

Abraham ** was extremely professional, polite, well spoken & easy to talk with, non-aggressive, knew his product inside & out, and a Account Manager representing your company!! I'm hoping any claims I may have in the future will be a very positive experience as I had today with Abraham!

The technician was super informative, and let us know when he would arrive and friendly. He was able to fix my dryer on the spot and cleaned up after himself!! I was worried it would take longer because of the holidays. GREAT JOB!!!!

Choice provided a quick response for my service call claim. The technician was very professional and knowledgeable about the issue and quickly fixed our leak. I would recommend Choice and the service company Rooter-Chris Plumbing & Drain to a friend.

Brandon, in the New Jersey office was very helpful. Very informative and patient with all my questions. Customer service was stellar and as a former 30 year business owner quality of service is very important to me. The fact that there were was special promotions offered made it more comfortable for me being on a fixed income to take advantage of your program.

I have contract that says C/AC is covered. Had 2 Techs that said unit has to be replaced. They denied the claim 4 times. Without C/AC, we have no heat & it’s December. We are both handicapped, seniors & on SS.

Service (except for the man who came - Cory) has been Awful. I paid $3,000+ August 2nd 2022. I was told I would have peace of mind and if I had a problem a tech would be sent within a day or two. It took SIX WEEKS before one came!!! I called repeatedly, mostly there was no reply, or I was told, by the robot answering machine to press 2 and I would get a call back. No one EVER called back. NEVER, It was also suggested I go to the site, where I filled out a form and was told a rep would contact me shortly. I sent AT LEAST 2 DOZEN EMAILS AND WAS NEVER CONTACTED. NEVER, NOT ONCE!! Still have not had an answer to any of my questions or e mails sent. I made my claim on October 20th 2022. Service done SIX WEEKS LATER!!! What if it had been a refrigerator? Or heat?

Garage door claim - it took CHW so long to respond I had to pay the bill and get credit back from co. AC - it took 3 weeks to get replaced last summer in 90+ temps. Stayed in hotel 5 days. CHW replaced high eff. With base model and still I had to pay $2900. Bathroom toilet plugged 5 days before thanksgiving. I was told my wait would be 10 days. I had to beg to get service sooner. Family was coming for thanksgiving. Totally not satisfied.

Our furnace quit blowing warm air. Brandon from Hill's Electric came out and diagnosed that it needed a new electric board. It took about a week to get it because it had to be ordered, but he put it in in about 10-15 minutes. He waS very knowledgeable and very courteous.

Great customer service and very Helpful. She answered all of my questions and was very knowledgeable. The email with policy number and claim number was sent to me in less than five minutes. I have Choice home warranty for the last four years and I’m very pleased.

He knows exactly what the problem was. He explained in detail what is and what is not covered by the warranty. He has a an excellent customer service. He came in on time. Yes we would recommend to a friend. Very reliable company.

The person I worked with was very friendly and knowledgeable and gave me numerous options. Asked if I was a senior citizen and I told him yes. He then gave me options that were less than for a non senior. Signed for 3 years and feel comfortable now that all of the items in my house are now covered! Gives you peace of mind.

Too much automation on Sears Home Services Network. Never had the opportunity to speak with a live person. This caused me to have to reschedule my appointment to a later date. After rescheduling my appointment was late in the evening. It should have been scheduled for early morning.

It was a pleasure to talk with your person. He was very professional and organized. I do appreciate your promptness in getting my e mail, it was there right away. If in the future, I need I need your help, I hope all goes as well. Thank you. Mr. **

Technician (s) arrived on time. Were professional and friendly. Identified problem, coordinated with manufacturer, acquired new part. Returned the following day to install and test the operation. Furnace is working again. Was concerned that it took five days without heat before your techs arrived but everything worked out. Thank you.

Very friendly. Time frame was 11-3. Called earlier than I thought they would. Arrived early, did waste any time. I like a person that shows up timely and doesn't have you waiting all day. Explained process and I was pleased with service.

We were sure our 17 year old microwave was done! We weren't looking forward to shopping; weren't sure we could get one that would fit and blend well with the other appliances - plus the time involved. Then came the Sears service people - fixed and running in time for Thanksgiving!

Choice has been a godsend. Their website is extremely simple and to the point to use. Contractors for the most part are knowledgeable and respond in a reasonable time. I'm older and can't make a lot of repairs like I used to and it's great to have someone that can help keep our home in shape.

Call answered in timely fashion, technician responded on time. Now after approving the additional charges, I’m waiting for the work to done. This is a 3 step process. I would like to see if we can get that reduced but, I’m glad having to talk with a human being in real time instead of a computer beyond the 1st step.

Sears tech didn't know what he was doing and totaled our washer. Have yet to receive a check for 1/3 replacement value. Blue Thunder Plumbing, on the other hand, gave us priority because we had no hot water. Replaced sensor same day. Tech was very nice and professional.

Although the price I received was good, I felt that I was being harassed into buying a 3 year policy, which would have saved money in the long run, but was just not in the budget to spend out initially. I did take out a policy and my bank has been charged but I have received no paperwork via email as promised.

READ the Contract Carefully and know exactly what & how much is ACTUALLY Covered before you purchase!!! It took days for this company to dispatch a technician, but he did show up on the time given. A quick solution was then decided, but not even a third of the actual cost was covered (Again, READ the Contract).

It took me several days from filing a claim online which is terrible service to finally talk to a human being to find out what is going on. It has been almost 2 weeks that I have been without a refrigerator and a technician only came out yesterday. He told me not to count on hearing anything for at least another 7 to 10 days and I am so upset. I don’t know what to do. A supervisor promise to call me and let me know what was going on step-by-step. That was last Tuesday. It has now been one week and I still have not heard anything from Choice. Now my standby refrigerator seems like it is going out the temperature in it. This morning is 42° so I guess I’ll file another claim today and see what happens with it. I have been in the real estate business over 50 years. We always use Choice Warranty for our customers. Never had any problem. I don’t know what’s going on now but I’ve had nothing but problems.

The service was fine, it was difficult for the tech and myself to work with the CHW agent that answered the phone. Tech sent a work order with notes and I’m not sure if the tech's company made it difficult or the CHW agent. Not the service I expected from either company.

I have put in a claim. I am supposed to be contacted by someone who can fix it. I just tracked my claim and as near as I can tell, it has not been assigned to any company to fix it. All there is when I looked, is what I entered for the claim.

I’ve been with Choice since April 2022. This is the first time I’ve had to file a claim, so far I’ve only filed the claim and the experience e was pleasant. The customer service rep was very helpful and nice. So far so good, but until the work is done I cannot say how w overall experience is going to be. I do have to call and add my washing machine to the claim. Since the dryer was not working I had not washed any clothes until these past 2 days. I see water on the floor underneath the washing machine. I did recommend a new homeowner to Choice a couple months ago and they did join. No one ever want to make that call, but it’s also the purpose of the program and services offered as well as we pay monthly premiums. In case we do need to take advantage of the services I hope any future experiences go well.

Lost power at some outlets in kitchen after a loud pop went off the outlets were being used. The 2 repair techs came and checked the outlets went outside and checked electrical box fixed the problem, they were here about 15 minutes, were on time for appointment. I am so happy with Choice Home Warranty and just renewed my 5 year coverage.

I went online to research your plans.. First, I don't like inputting all my info, and as soon as I put in my phone number..I received a call from Seth. While he was knowledgeable and answered my questions, and sold me on a policy.. The rudeness came when I told him that I only wanted a 1 year policy, and not the 3 or 5 year, because I don't have the extra money to purchase a multiyear.. but he kept pushing and told me "I guess you don't want to save money" and hung up on me.

I did my initial application for home coverage online and after a few minutes I received a call from Greg ** and explained to me the whole process and offered me great savings for being a veteran. It was a pleasure talking to him. Now I got my home warranty without any difficulty.

They asked me if the outside pipes leaking were in the foundation and I said "No'. They proceeded to tell me it is not covered. I explained the foundation is concrete and the pipes do not go through the foundation but through the siding of the house and is covered under your policies. They finally agreed but obviously do not understand construction of a house.

When you sent me the contract - I then received a cancellation notice - blew my mind - after going thru all the implications of the contract- Then I get this cancellation notice - What's going on???? I just do not understand the cancellation after all we went thru getting it set up????

The technician that came to my home was awesome! Professional, knowledgeable, just great all around. Unfortunately, Choice Warranty refused to fix my dishwasher and has made a very low offer in replacing it. When I refused the offer they have not contacted me since. I’m very disappointed with Choice Warranty and will be canceling my subscription with them as soon as this matter is resolved.

No time wasted, explained what I wanted and they gave it! With a reasonable rate too!!! I’m a happy customer! Very efficient customer service. Didn’t have to listen to a lot of sales pitch. Just told them my needs and they did it for me!

Contacted Choice Home Warranty via telephone to report my issue. They could not provide a service provider and offered me the opportunity to locate my own service provider, in which they would reimburse me the entire amount, minus my deductible. In a couple of days, they were able to locate a service provider and notified me of the date and time of the repair. The service provider arrived as scheduled and replaced my garbage disposal with a brand new garbage disposal. Appreciate everything and will continue to renew with Choice Home Warranty.

MY WASHING MACHINE WAS NOT WORKING. IT NEEDED part. I CALLED CHOICE. MY WASHER WAS FIXED. IT WORKS PERFECT. THANK YOU. I am very satisfied with the job well done. I would surely recommend CHOICE TO EVERYONE.

I am not happy with Choice Home Warranty. The Repair Tech from Sears was great but, found out that the Washer needed to be replaced. Choice Home Warranty approved a low ball amount E-voucher to Lowe's. The amount doesn't even pay for a new washer!! I had to purchase on my own because, warranty didn't cover full replacement and dirty clothes were piling up. Also, I still haven't received an email E-voucher payment. I am concerned I have been ripped off again and worried that they will do same if my AC and/or Bosch dishwasher goes out. I will not be renewing my Choice Home Warranty next year!

I can't express how refreshing it is when someone talks with you and understand, your issue(s). So far, Choice is the Choice for the service you require at your home. My issue is with a plumbing problem and so far, Choice has upheld their commitment to providing this service. Hats off to you Choice for being transparent and objective!

I was very pleased with the services that the plumber performed. He called to touch basis with me on his arrival time and showed up at the time he said he would be arriving. The only negative experience I had was that I had not be previously notified that the service call fee to the vendor had to be cash upfront. I had to drive to my bank to withdraw the cash out. He stated that his credit card machine was out of order. In the future it would be nice to be notified ahead of time the vendor's method of receiving payment.

The technician was great. He was knowledgeable and a true professional. I was very happy with the service. Highly recommend Choice Home Warranty and their Contractor A&E. Even though I've had Choice for over 3 years, that was my first service call.

You did good. Thank You. I am 86 Yrs. old. Do I have to. If you do what you said everything will be ok. I pick up my Microwave Friday from Lowe's. My son & I installed it & everything is working ok. That what David Told me to do.

This is the worst company to be in a partnership with as a contractor. They have a policy for the contractors to buy the parts and get reimbursed. After the contractor has rendered services, they refuse to pay or change your approved amount to a much lower cost. We have lost thousands of dollars in parts and labor dealing with CHW. They also refuse to talk with you over the phone. You can only contact them via messages in their back office. I am working with our legal department to determine what recourse we have to get paid. “CONTRACTORS STAY AWAY”.

When I submitted my claim I was VERY pleased at the promptness of the scheduled visit (the very next day!) from the technician/company to assess my claim on the refrigerator that simply quit. Unfortunately, the technician never showed up, never called; the telephone number that Choice gave me didn't work. When I tried find a number for the company in my local phone book, the company wasn't listed. I checked the internet and no such company pulled up. When I contacted Choice Home Warranty, the best response I could get was 7 days later. I asked Choice Home to give me a way to contact the delinquent technician and was told that all they could give me was the phone number I already had.

This is a wonderful policy and the price is not too expensive. I love it. Everything was easily understood. One of my neighbors suggested this plan to me. I asked her was it very expensive. When she gave the price that she pays a month, I said what the heck. I am ready to get on board.

Bradley Appliance Repair was sent to my home to repair my dryer which had stopped working. He made an appointment immediately after being contacted by CHW and was prompt and courteous. He was very knowledgeable about my make/model dryer and was able to diagnose and immediately repair it. I would definitely recommend him and would not hesitate to use him again.

My microwave died and when service came he opened the door to get the model number. That was it. Service said I need a new microwave. My microwave was too old to get parts. My complaint is is it cost me $85. The house call took all of 5 minutes and he was gone. My refrigerator freezer same thing but it cost $75. Why the difference in the service call prices? Both appliances were GE. Plus I always have to pay more than what I get for the reimbursement. In addition I pay a very large amount for the service contract for Choice Home Warranty. The employees. Are polite and professional. I may look for a new appliance warranty company.

Very professional, fixed job successfully in a timely manner, knew his stuff. He explained the problem clearly & showed to me then also told me the solution. I like this tech, he gets to the point and was very clear on what he did.

You guys are THE ABSOLUTE WORST I HAVE EVER ENCOUNTRERED, I have made to my knowledge on time payments for the past at least 5 months. Yet when I made an appliance complaint yesterday I was only a memberr for a few days.

Reuben was exceptionally helpful and patient in explaining all options for selecting a plan and payment options. Very good experience. I was offered several different plans and payment options, but because of my limited income, he helped me select the best one for me.

Could not reach anyone by phone, had to go online to fill out a service request. Not happy that the house was getting cold, and it took more than 24 hours to be contacted. Couldn't wait so I investigated myself. Was able to get it fixed before I was contacted by a repair person.

Hassan was very professional, and explained all of the choices I had and the costs and services provided! We discussed prices and different programs and VA discounts and the fact that I was a returning customer and I had been unhappy in the past! He said that the company had changed and that wouldn’t happen again.

The process to have the water heater replaced was very easy. Our water heater was out and the workers were great and swift with their assessment and then the replacement process was quick and very satisfying. It was very easy to report the problem to Choice Home Warranty.

I've been with Choice Home Warranty now for years and in my experience I have found that when it comes to major repairs like a AC/Heating unit or, in my more recent claim, my water heater, they finagle their way out of taking responsibility for any coverage. In this case, my water heater's tank was leaking and the unit was deemed unrepairable by the serviceman (who I actually have high praise for). Even though the water heater is listed as one of the appliances that the warranty company covers, they pointed me towards the 'fine print' which states that the "storage tank" is excluded. This, in itself is ridiculous since the storage tank IS the water heater. Just yet another way to get out of having to pay for a costly replacement. I'm throwing in the towel with Choice and moving onto another company as soon as my warranty ends in March.

We did without a refrigerator for 9 days due to the SLOW response of your company. The reimbursement rules are nearly impossible to meet, so they take that option away also. For this reason, I will be exploring other warranty companies for next year.

These guys were great, we could not get our garage door open and they called us at first and told us it would be 2-3 days before they could get to us because it was the day before Thanksgiving. After speaking to them they made it a priority to come late the same day and fixed it. That’s what l call Customer Service and we greatly appreciated them. They were great guys. We would definitely recommend them to our friends and family.

My washing machine cannot be repaired. Choice Warranty offered less than the replacement amount for a simple, basic replacement. It will take at least thirty days to receive the funds, thus I will be forced to spend nearly $200 to do laundry for a family of four at a laundromat instead of at no cost in my home.

The technician was very accommodating and responsive. He and his company kept me in the loop about everything and even worked late in the day to get my problem resolved. I was very impressed by the company and would recommend them to others.

I like the quick response to my call and hope that the service call is as good. I hope that the repair is smooth and complete because we use it every day and several times during the day from morning to bed time.

The salesman I talked to was very knowledgeable. I could understand him, not only what he said, but he was in America and spoke well. The coverage is better than what I currently have and at a good price.

I called them and they gave me a claim number, I am waiting for a repair man to call me. This is my first time using this warranty service so we will see how it goes. I do have other repairs needed so will get this done first.

I was pleased with quick response from the Electrical Service Man, Mr. ** and his assistant. They identified the problem and provided a quick and reliable repair. We were happy that the repair was completed before the weekend. I would definitely recommend them to a friend. Thanks.

The technician was on time and repaired the dishwasher. He was knowledgeable of the product and diagnosed the problem after a short period. He replaced a part and the dishwasher is now working to our satisfaction. I would recommend CHW.

Very professional and knowledgeable of the problem I was dealing with. He went right to work and had the problem identified. Great experience. He made every effort to accommodate our busy schedule and keep us advised as to the time he would arrive.

The tech Deborah, that arrived at my home was very professional and friendly. She contacted Choice about the issue she found but was told by Choice that they would only cover the toilet flapper. When I contacted Choice about my issue of having a higher toilet installed for my brother which is disabled they said there would not be a problem.

Contacted Choice Home Warranty 4 days ago to get someone out to look at my furnace and still have not heard from anyone to come out for the repair. I've had this company for 3 years and have paid my contract on time every month but when I need them they are 100% unresponsive. But they are sure to take their money out of my account every month.

My washing machine was making a loud noise and probably needed service. I filed a claim over the phone, and was contacted by Sears Appliance Repair by email. Repairman contacted me by phone to confirm and get driving directions and arrived at the time promised. He did a check of the washer, assessed and fixed the problem and did a quick service of the machine, tips on how to keep it from happening again, took payment as had been previously discussed, and was on his way in an hour.

We filed a claim on 11/3 and today is 11/26. A plumber was going to come out on 11/11 but called you 3 days in advance to say it was veterans day and to re assign it. No one from Choice called to tell us they were not coming. ON 11/18 a plumber did come out we paid him the 75.00 and now they refuse to do the work but not one called us to tell us. Now we do not know when the next plumber will be out. A toilet not a luxury item.

She was little slow in understanding. It took a while for her to understand what I was saying. I had to keep repeating myself to her. It should never take that long to make a claim. Finally she got it.

Although the part required hasn’t been replaced yet, the tech searching the problem, was on time, very courteous and thorough. I would highly recommend him to anyone and would use him again. I hope the part replacement goes as smoothly as my experience with the service tech.

This technician was extremely professional and personable. I was leery after a poor experience with another company, but he was kind and polite. He was very knowledgeable and advised me of the most likely issue, didn't talk down to me, and gave me some great advice on where to go from here. We will be using his company's services for other electrical needs in the future!

Great customer service, fixed the fixture cleaned up their mess and left. Technician came ready and prepared to work very professional. I will definitely work with them again. The light fixture and fan wasn’t working. They assessed the problem and repaired very professionally done. Thank you.

Agent was courteous, respectful and knowledgeable. He explained the policy and answered questions I had from a previous experience. I would likely recommend to others but that will depend on how the service is as needed.

Matheau was very helpful. Now I am waiting for claims to contact me. He sold me the 6 year plan at a 5 year cost. I called to report a problem I am having with my sewer system and he supposedly reported this to claims so hopefully they will call me after the Holiday.

Great service! And this plan is worth it having. Never had an issue and hope it stays that way! They are fast to communicate about the home issue and set an appointment and have it fixed or replaced. Will for sure renew for next year!

Your customer service is lacking in the respect that I have to call at each stage of service to find out the status of the claim. I was told by the technician that my microwave that quit was too old to order parts and would need to b replaced. Then after I bought a new one was told as it wasn't preapproved by CHW I would not be reimbursed anything. I then asked to speak to someone else who told me that was not true and asked who told me that. It was your customer service representative. RIDICULOUS! I emailed a copy of my receipt as requested and am now waiting for a response. I will be very curious to see if and when I receive a response or if I will have to make yet another phone call and how many more people you will have to talk to to receive reimbursement. Process needs a lot of improvement!

My washing was not draining. I had the repair person out for service call after filing my claim. He was thorough and knowledgeable. He was courteous and went right to work. He shared some helpful tips for my particular machine and was out the door. I am very happy with the service Choice Home Warranty provides.

Jose took his time to listen to my frustration, and helped me find a resolution to a problem I’ve been having for months. He did his research and saw the points I made were valid, he then told me the way it could be resolved.

I was ready to cancel because of the quality of service that some of the techs that came out to my home. The supervisor was very helpful and gave me peace of mind and I am very pleased that we were able to resolve it.

Roger made effort to escalate appointment time and date. Gave tips on how to avoid problem in future. I was some concerned because we were scheduled to be without toilets in our home for three days. Not really acceptable.. Thanks. Very likely to use your services in the future.

This is the second time we have used Choice. The first was perfect. Paying only $75.00 for our central air-conditioning. The second is still on going but when our dryer went out on Thanksgiving day, I made the call and within ten minutes we had our claim in. That same day we had an appointment set up. Though it was not a time we could make, we were able to find a date that was more convenient for the repairs.

My experience was a 4 star and would have been a 5 if it wasn't for the background noise which made it hard to hear Ditland sometimes. Other than that Ditland was very informative about everything. He was very polite and answered all questions I had.

I feel the value I received for your service was great; however, the sales process was a little pushy. I hope you can live up to your promotion. The rep I spoke with was nice and was doing his job, but I felt beaten down at the end of the call.

David was great. I will give him a 10+. He works for USA plumbing and sewers. But my daughter has been without hot water for over a month already. She has Choice warranty also. Different plumbing company. The hot water broke and they came to take a look at it. But as today is hasn't been fix or replace. Is not pleasant to be taking a cold water shower every day for over a month already. She has 2 kids and it's very hard to take a cold shower. I hope choice take care of this matter. The policy is under Miguel ** policy# ** claim #**. I am worry because they are my family and I recommended choice. I hope choice take care of this issue ASAP.

The tech was great. The service was assigned quickly, but I'm done with this warranty company. Prices are too high for the limitations. Too many things are not covered. My fear is having a major issue and it's not covered.

It is hard to talk to a person everything has to be done online and it takes long for a repair person to come and do the service. I do not know if it is because a holiday, we place the request online and one is taking 3 days and the other one 6 days

I found water on floor in laundry room. Thought it was a leak. I called Choice Warranty and they took my information and sent to technician who came and took care of the problem. Which was only backsplash from washer over the top. Great service all around.

Hard for me to rate experience, since I have had no contact with you, other than asking me for a rating. If you will provide a technician, I will be able to give you a responsible rating. When can I expect a tech to set up an appointment? I will be leaving this location in early Dec & would like to complete repair before departure.

The whole process went smoothly without difficulty. By comparing the price, it seems we got fair deal. The promotion too is something that have enticed us to recommend this company to our fellow families in need of home insurance warranty.

I had a toilet leaking from underneath the toilet, so I utilized my Choice Warranty. The ONLY thing I was disappointed in was how many days until the plumber arrived, but honestly, the leak was not constant and it was easily cleaned up when it did leak, so the delay was not a huge issue. Brian was the plumber who came to fix the toilet. He was friendly and efficient, and completed the job in less than an hour. He cleaned up after himself as well, and I would recommend him to anyone.

Got my dishwasher repaired in a timely manner and the technician you sent over (Taylor) was awesome, called it in for a claim on Saturday and it was repaired for drainage problems on Tuesday, as well fixed a leakage problem I was having.

After I submit the problem it can take up to a week for a technician to come out. Being without the use of the product can be a hardship. I would expect a 2 or 3 day response time. I had it with the other warranty company.

Nice man, the problem was mine...Had cataract surgery and couldn't read the fine print on dishwasher panel..He simply pointed out that I caused the problem. Happy not to be replacing parts! In a new home and had to replace major refrigerator part so I dreaded having to deal with a similar problem...Repairman showed up on time, evaluated the problem quickly. With Thanksgiving here losing the use of my dishwasher would have been a set back to the schedule so a quick resolution was hoped for but not expected. This repair kept me on track. Thanks much!

Roxanne who manages Four Tech Services is horrible at communication. She books things last minute. Also she ignored my texts and calls for 2 days. She is unorganized. The only reason why I am giving 3 stars is because Samuel my plumber was very helpful and friendly. I would give Roxanne a 0 and Samuel a 5 star.

Very deceptive information, had to call home warranty once I got the contract. Brandon told me that the service call fee was $55 and it was not, also said for the next six year he will be my account manager and that was not true. He also told me if I am not satisfied with the service I received I can cancel the contract. Will have to wait and see for that. Melanie ** in the resolution dept. was excellent and affirm that Brandon ** is not my account manager but a sales person and reduce the service call fee to $60. Salesman like Brandon ** gives a bad name to the company. Hoping when I do need a service call my experience will be better.

Kelly came out 2 days after the service request. Had the part in his truck and we had a working dishwasher in just 2 hours!! He explained what needed to be fixed and gave suggestions to help extend the life of our dishwasher.

I had 3 toilets that would always be running and the diaphragms were leaking inside the tank as well as the flappers. The plumber sent out to diagnose and repair was amazing. Replaced the tank parts in all 3 toilets doing a great job and fast.

Ken was spectacular. The stoppage in our pipes was hard to find, but he stayed on it and got us fixed up. He was super polite and professional. Even if you don’t have Choice for a warranty provider, I’d highly recommend SanTech and Ken!!!

If your company was as good as the tech was you would be great!! Still waiting for part to be installed that has been here for 2 weeks and according to the idiots that do scheduling it will be another week! This is not the first time this has happened! Good thing it was not air conditioner, heater, or God forbid my fridge which you did not fix!! Glad your name is CHOICE because I do have a CHOICE when it comes time to renew!!!

My heater went out and within about 7 hours I got a email telling me what to expect. That morning the A/C company called and I had an appointment for the following day. So far it has been good. I A/C needs a new motor so we'll see what happens now.

I filed a claim and quickly a response was sent. I knew that the pro was to come between 8am and 5 pm. I realized that I had to drive to the dialysis center to get my husband at 10:30 so I tried to call the pro to ask when he was coming. I got no answer. At 9:40 am he arrived at my door. I could not have him in the house when I had to leave so he rescheduled himself for 12/1/2022. Since I could not wait that long, I called another.

Have had CHW for several years, very pleased with their service overall. This particular repair, electric dryer temperature knob was unfortunately subcontracted to Sears Repair. They never showed up. I contacted CHW directly, next day a terrific technician showed up and fixed my machine. Really like their regular service!

Requested service for our fridge that was not keeping temp. The repairman arrived and performed the repair. We felt the job was repaired quickly and effectively. We are still living in a bubble with the pandemic. We provided the Tech with a mask and asked him to utilize gloves. The glove request was not complied with. My wife covered the counter with a plastic bag, but the drawers were placed on the floor. My wife immediately began washing the items. He was knowledgeable and determined the fan was no longer working. He defrosted the frozen fan assembly and replaced the item. Payment was rendered and we were satisfied with the results.

The 2nd contractor Sears fixed my oven problem. The first contractor was terrible. Was just guessing what was wrong. Took multiple trips and attempts by the first contractor but Choice Warranty finally sent a company that knew what they were doing.

Fan motor was making a loud noise. After removal it found to have a large amount of unusual movement and oil leak. The fan motor was just beforehand stopping completely. The repairman from All Stars Heating and Air was very professional.

I have CHOICE in both of my homes. One in Florida and the other in NY. I would rate CHOICE as very good, not perfect, but generally, very good. Occasionally, the contractors they send are not that good, but for the most part, they show up and do the repair properly. I plan to renew both CHOICE contracts when they are due for renewal. Both my wife and I are usually very critical of such contracts, and we find CHOICE very acceptable. This is our honest opinion.

Rep was very courteous and knowledgeable. Was a pleasure doing business w/ Choice Home Warranty. Looking forward to getting refrigerator ice compartment fixed. Thank you for your kindness and consideration. It has been a real pleasure speaking to your representative and getting the result that I desire.

Technician was easy to work with and took time to discuss and explain all aspects of the process and repair. He was able to suggest additional ways to make the HVAC more efficient. Our warranty is in my wife’s name but recent eye surgery required me handling this claim and survey response.

My experience with CHW has always been pretty good except for the automated service. Something needs to be done with it like use a real person. Other than that, it's all good. I have used CHW for several years now and I have always been treated with respect..

First of all, I don’t know if it was because of the type of issue that I needed to get taken care of or not a lot of folks are having plumbing issues. But my call to Choice Warranty was quickly acknowledged and a service man came out just a couple of days after my call. I say this, because I have been very frustrated with the service I received as far as acknowledging my issues with the last couple of calls that I have made. But I was very pleased this time around. The serviceman was very knowledgeable dealing with my issue and took care of it in a timely manner. He cleaned up the area after he was done and I was 100% satisfied with his service. If you are fortunate, you will get the same serviceman whenever you have a plumbing issue.

Our heater went out Friday and Choice Warranty kept us up to date with the process.. They found someone, they came out and fixed our heater on Tuesday.. The process was so smooth. It’s well worth paying for a warranty for situation like our heater going out.. I would recommend this company to anyone!

Julie (I believe that was her name) was delightful to talk to. She explained everything to me about the program and explained all the options to me to ensure I got the coverage I needed at a cost I could afford. I was very pleased with her, my policy, and its costs.

Baron was very helpful and professional. He went above and beyond to help us in a timely manner and spent extra with us educating us on hot water heaters. Thank you!! This rating is for him alone. I was not impressed with the time it took for Choice Warranty to schedule my repair. One week without hot water is unacceptable.

Choice responded quickly and dispatched a contractor. The contractor was very nice and knowledgeable. The only thing I did not understand was the idea to fix my current washer for the 3rd time with same problem. The cost to fix seemed more than the amount that would be offered for a new one.

Kitchen Sink faucet needed replacing. Choice Warranty set up the appointment quickly with a plumber with no hassles or issues. Plumber explained it couldn't be fixed and suggested a quality alternative he had on hand. Service was professional and fast.

I feel that the process for reimbursement was great and easy to follow. The response from Choice was same day service was great and very well understood. You should add MKT electronics to your listings for service. MKT was familiar with all aspects of electrical circuits and I felt really comfortable is hiring them.

CHW needs to improve their procedure for replacing bad hot water heaters. The technician should be able to make the determination, and begin the process of obtaining a replacement the moment the unit is declared unserviceable. After all, CHW selects their technicians. Empower them, and let them expedite replacements so that customers don't wait extra days while communications go back and forth between the technician, CHW and the third party that provides the hot water heater and other required parts to complete the service. We have been approved for replacement and approved the $480 cost, but have not heard back about the scheduled time for replacement. Tomorrow is Thanksgiving and it's looking like we may not have hot water until after the holiday. There are better ways to do things. I am NOT faulting the technician... but CHW's current procedures.

The technician, Joe, was quite efficient. Job well done! He communicated/followed up on 11/21/22 the original appointment time, and was prompt on the time set on 11/22/22. Very personable. Yes, I would recommend a friend. As a matter of fact on speaking to a friend she showed interest and planned to contact CHW in the upcoming week or so.

Yesterday 11/22/22, I placed a service call with Choice Home Warranty, and the experience went well with fast, friendly response to the request. I was later kept apprised of the status of the request with prompt detailed emails of the status of the request.

Came home from vacation to one of the coldest nights of the season thus far and the heater wasn't working. Made the call first thing Sunday morning and the technician was here Monday by 2PM. And he got the heater working again within a few minutes. He was prompt and professional.

Although the problem was determined to be a plumbing issue not a mechanical issue, technician was very nice. He gave me a temporary fix until the plumber can be contacted. I’m still waiting for the digital records of this visit to be related so I can go ahead and make another claim for the plumber.

When I have had to make a claim for repairs, CHW has been quick to respond and repairs were made. Excellent customer service. I appreciate their timely response. I also like that I can at times choose my own repair service.

The repair work was timely and he had the part on the truck and fixed our old washer promptly. Very pleased with his work and also glad we selected the Choice Home Warranty program for our condo appliance coverage. Keep up the great work.

I had put in 2 claims. My dryer and oven broke on the same day. I was very pleased that I was contacted by the repair man so quickly. It ended up that he came the following business day and repaired both my appliances on the same day. I could not be any happier with the service I received. Thank you so much Mike!

Appreciated the follow-up and policy clarification. Quick help for a house fix was much appreciated. Reimbursement process was easy to follow with getting an approved vendor to fix a plumbing leak. Glad I selected this company. Customer service was helpful to ensure reimbursement was made.

Still need one more action on my garage door and it has been assured Choice will complete the action in a few days. Great job choice and I am grateful for your service. Spreading the word on your great work and processing time will certainly be appreciated.

The approval process was lengthy considering my heat was out. However, everyone I talked with was courteous and helpful. The issue was resolved the same day which was satisfactory. The websites used by both me and the service technician were well laid out and easy to use.

I was misled by Choice Home Warranty by being offered a Veterans Discount. The rates sounded outstanding and really made me feel as a “23-year Army Veteran” very appreciative and supportive by Choice Home Warranty team. However, the discount only applied if I paid up front 6 years’ worth of premiums. Honestly, this is not a Veterans Discount. It’s a commitment that you will be a Choice Home Warranty customer for 6 years.

I had a routine maintenance check done on my Furnace (heating for the winter). The normal company that I use for the maintenance sent a technician. The technician inspected the system and told me that the "Heat Exchanger" has burn marks and that it would be dangerous to continue to run the furnace and that he had to shut it down as it could be dangerous and may emit Carbon Monoxide, and he shut the system down. He told me that I may have to replace the system or the heat exchanger.

I am very happy with the price each month. When I stated that I thought the price was high Mr. ** spoke to his manager and brought it down. The warranty covers all the major systems in the house. This is great.

He would not let me think about it or talk to my husband because it was “refundable” and if I bought right now I get this “extra discount”. I should never have bought this because now I can’t get anyone on the phone to cancel!!!

Choice Home Warranty will not cover most issues. They are complete waste of money. If they do cover something you will be fighting with a claims representative for hours to finally get an approval. They will say the damage is your fault and will not cover it. Very disappointed. Do not use Choice Home Warranty.

On 11/9/2022, I called your service department and reported that the previous status update was incorrect, and that repairs are needed. I was told that I would receive a new status update within 24 hours. I still have not received any new status update. On 11/15/2022, I submitted an online message to CHW. Didn’t get any response. On 11/16/2022, at 9:53 am, I called your service department again and selected the option for a call back. Never got a call back. On 11/18/2022, I called your service department again and waited for a representative. Scheduled a call from Case Manager for 11/22/2022 at 12:30 pm.

The service request was handled very quickly and the repair was scheduled immediately. It was simple and done online. The service was prompt. The repairs were performed correctly by qualified professionals. The repairmen arrived on time as scheduled and were very professional. I am very pleased with the warranty.

The technician was very friendly and knowledgeable. He was here for about a half hour and fixed the problem. My dishwasher air gap was leaking water and he fixed the problem. I just moved here so to experience water leaks can be stressful but he put my stress at ease.

I appreciate the customer service. They were knowledgeable and prompt. The representative was patient and tried to make sure I understood what was being said. We were on the phone for about seven minutes. I hope that I can get my service fixed with the advice given.

Filed claim online at night, got a schedule appt with contact information early the next morning, I texted the company, company came out 2 days earlier than scheduled, part had to be ordered, so it got installed about week earlier. Company was great!

Hamsa was professional and knowledgeable and left things clean. My furnace is working properly at this time. He even gave me a receipt for my check. I am pleased with the service and recommend Mechanical Pro HVAC. Glad I have Choice Home Warranty.

Auggie was great, he came by and fixed my problem after he had a faulty part that he used on previous trip. His company said they couldn’t get me in till next week. He told them to call me and he was on his way to take care of my issue. He wasn’t going to make we wait another week..That is a person that takes pride in his trade and has an outstanding work ethic. We need millions more like him..

We had a dryer issue and submitted a claim. The process has been ok and the people I have dealt with are great. After the repair attempt, it has been determined that the dryer will need to be replaced. We received the amount which is about half of what the actual cost will be to replace, but I did expect that a little, and the amount was not unacceptable. The biggest issue I am having is the time this is all taking. It took about two weeks to get a service tech out, which I get is a problem everywhere. The claim appointment to come to an agreement on the amount took another few days. Now that we have an agreement, we are being told it takes two to three weeks to send out an e-gift card. It is over a month and still no dryer which is becoming an issue and making this process frustrating. This is definitely going to be a factor in the decision to renew the warranty policy in the future.

Very unprofessional far as covering things for your house needs. You guys technicians at the office lie to make things not get covered. I spoke with tech sent out and the stories are different. So they said anything to not get my unit covered and I pay you guys every month on time to make sure my home is taken care of and this my second time calling about this unit and the first time you guys didn’t even come over for it and not that it needs to be replaced is beyond me so I will be leaving more reviews on Google and online!

I purchased this home warranty 1 year ago. I will NEVER use them again. I made a claim for my refrigerator. I had a wire that needed fixing for my ice maker to work. They said it wasn't under their warranty. Only thing they have ever fixed is my sink once because something was stuck. It was an easy fix. I have had 3 claims with them. They actually did the job once. I have paid 65$ twice to the same person who “fixes” things for them to only get told they won't fix it. Worst place ever. DO NOT USE THIS COMPANY. THEY DON'T CARE. THEY WON'T FIX ANYTHING!!!! YOU CAN GO WITH AMERICAN HOME SHIELD INSTEAD.

The lady at the plumbing company literally gave me a 15 minute window for my plumbing issue. Who can actually leave from downtown get off work and make it home in less than 15 minutes. She was rude and said take it or leave it and said she would not be able to fix the issue on the following Monday. It's Thanksgiving week and family coming from out of time. She could have been nicer.

I had concern for the noise of operation. The unit was checked and a part was found to be faulty and it was changed. I was pleased with the prompt service, and the explanation of the problem. Thank you.

I really liked that I was able to do the whole process online. It was easy and fast. The pricing was fair. I had another policy with another provider and they couldn’t match the price. I trusted it because it was offered through my employer’s offers site. I’d recommend it to friends and family.

Farris

I was rather disappointed that my funds that were issued to replace my dishwasher could only be used at Lowe's. I was able to find other sale prices at other stores. I feel that a Visa card should be issued where it can be used where ever.

This is an excellent home warranty. Highly recommend this plan for all homeowners. Choice Home Warranty is an excellent choice for people out there who are struggling to repair appliances, roofs, and everything else that is covered under this warranty. Thank you!!!

The technician was professional and was knowledgeable of the system to be repaired. He accomplished the job in a very expedient manner and explained to the spouse what he had done. I appreciate the care and attention this individual provided.

My plumber, Marco was excellent. At 1st we could not find the link in my kitchen sink. The next day it leaked again. He came back and fixed the problem with no additional charge. He was also professional and very nice.

Seems like your second sentence about what the customer should write is an intimidation or threat, but, overall, the Choice experience was a professional experience. I am disappointed Choice denied my claim and am trying to decide whether to appeal. However, it seems that Choice and I are handling this cordially.

I was more than pleased with the Plumber that came to the house,,, My toilets have been giving me trouble for some time. He alleviated the problems and was efficient and very polite. I would highly recommend his services to anyone I know that could use a plumber

Savings technician arrived timely and assessed the needed service quickly. He has needed supplies and was out within 30 minute. As long as the Fix is permanent I would rank the prepari an 9. Could he come back to offer the service I would say yes.

I got a quick response from the warranty company as well as the recommended plumber. He came on time, worked well, very professional - and did not charge one cent (other than the up-front $75 charge). This plumbing job would have cost me over $300, if I'd had to pay for it on my own. VERY thankful to have Home Warranty!

Pleasant, friendly, talk out what he was going to do and how much the amount of the service was going to be. Very please with the service. Would recommend Choice Home Warranty to friends and family. And any that will listen.

Reported an issue regarding my fridge on Saturday night. By Sunday, I was notified of a technician arriving on Tue. Tech arrived on Tue at the time he said he would, found problem, msg Choice with repair est. Within 10 mins, request was approved. Problem fixed. This was one of the most efficient, hassle free claims experience. Thank you.

I have looked for a home warranty before, I used to have one through Monpower my electric company But when I got behind in my payments my warrant's contract was dropped. I was called by CHW and Will told me about their warranty. But I outtalked him, because I have been reading what the warranty companies have and knew what I wanted. He set me right up.

Inducer motor failure. Contacted Choice Home Warranty and was contacted later by contractor to check out the problem. He verified and identified the part needing replacement. Contacted Choice and part was replaced two days later. Only concern was if there was a part still available for a 23 year old unit.

Garage door was malfunctioning and made a claim. Winston Doors LLC was dispatched to our residence. Problem was addressed and found and was offered a new door opener and purchased one from Winston. The old door was on its way out. Very pleased with the outcome, although it did cost an additional $700.00, it was necessary and problem solved. Although warranty did not cover it, it was a positive solution.

Very timely and professional. When you call they respond and the work is completed. Glad we were able to join CHW and tell friends about them. We did have to call the service repair back out and they showed the very next day and fixed the problem.

The process was quick and easy! I was able to follow the instructions given. I am waiting for a technician to come out and see what the problem is. The heating unit is blowing out cold air. There’s nothing else for me to say until the technician comes out to service my unit.

Technician was friendly and very fast and solved the issue we were having. He returned my phone call next day and coordinated a time that works best for me to be home to meet with him. He replaced the part needed for microwave and put everything back how it was.

Every time I’ve had an issue with my a/c or an appliance, the service people showed up on time and efficiently fixed the problem! When I signed up for the Warranty I was concerned about the level of service they would provide, but so far it’s been A++!!

I just want you to know that the technician Marcus ** of Marcus Mechanical was wonderful. He was able to fix my freezer and ice maker when no one else would. I highly recommend him for any job. In the future I would like him to be our technician. I can't say enough how great Marcus is. Very professional and courteous.

Choice Home Warranty failed to give the plumbing company an order for the water heater, so we have been without hot water for 5 days and will not have it until tomorrow. Choice had approved the replacement, and the plumber scheduled our installation, but the plumber never got an order for the heater from Choice until after they called Choice today. This is terrible business practice. We are extremely disappointed.

If I have an issue with my appliances Choice Home Warranty responds fast and send professional Support Technicians to fix my issues. I pay one price and the parts are included in the on price for on site repair and parts.

After the technician examined the AC system extensively, he identified one problem and requested approval to proceed. We both got an email asking for more information from the policy holder, me. I answered the email promptly while the tech was still at my house, but he did not receive any further information from CHW. I received a second email from CHW asking for the same information again. I sent it again. This is unacceptable customer service. You have my phone number.

We called Choice Home Warranty after our furnace went out. They got a technician scheduled for the next day, and he got our furnace working again very quickly. He was very sweet and helpful. We are so grateful, and we would definitely recommend Choice Home Warranty.

The lady was very helpful. The last couple times I had to use Choice warranty was great. Not too much cost out of pocket. They have saved me a ton of money. Had had to have a new heating unit. I only had to pay 385 dollars. This included the 85 dollar service when they first came out. I would recommend Choice warranty to my family members and friends.

Choice Home Warranty was recommended by a real estate broker before I bought my home. The Representatives are personable and knowledgeable. I returned home from the hospital after a heart procedure to find my home cold and no heat. I called CHW, reported my problem. Within 5 minutes I checked their website for my account. My report had been approved with Claim number and H&AC appointment already scheduled with date and time. This was late Sunday afternoon. It is Monday morning at 8:30 AM and I have a message from the local company stating the time the Tech will be at my home. I recommend Choice Home Warranty to everyone. It is a "hassle free" process. The CHW Representative treat you as they want to be treated. Thank you CHW for your excellent service.

It's about a garbage disposal. The experience was good. Choice Home Warranty found the technician, emailed a reminder on the day, and the repairperson showed up as scheduled. The request for repair process was straightforward and the work was done satisfactorily.

Notified CHW on numerous occasions, via text, email and phone that NOT renewing Contract # ** when it expired on 11/22/22. Yet credit card was charged $47.33 for renewal. You need to refund $47.33 to credit card and cancel the contract. Contract was NOT renewed due to poor customer service and quality of the technicians.

I had this insurance several years ago and it is a very good insurance to have on your home to help to keep your house going at all times. When something breaks down give them a call and it get repair.

The technicians were very professional and courteous. They explained everything that needed to be done and how long it will take. I would recommend this HVAC company to all of my friends and family members that are in need of something that needs repair.

The Technician showed up at exact time he promised and investigated the problem with the garbage disposal and decided on replacing it with a similar H/P. I requested for an upgrade to a 1/2 H/P which he accommodated with extra cost to me. Besides he helped fix the water heater which was not working and this is above and beyond to his work assignment.

Dryer wasn't heating.. The technician was very thorough and referred us to a HVAC technician. Of course the HVAC technician is not covered by Choice Home Warranty. It was good to know my dryer is fine. They both followed up to make sure the services were provided..

Kenny arrived on time and was very courteous. Didn’t take him long to figure out the issues. Parts were ordered on site and follow up appointment was scheduled. I would recommend Choice Warranty and Kenny to my friends and relatives.

The technician/plumber was knowledgeable but he was sent out to the job site with a 50 foot snake when he needed a 100 foot snake to complete the job. I reported my problem on a Monday, the tech came out on a Wednesday but did not have an adequate snake so he had to make a return trip on Friday. We were without toilets, sinks, washer/dryer, and dishwasher for 5 days. My recommendation is that the plumbing trucks should carry 100 ft snakes to our area due to larger house and property lots. Thank you. Rolando was a knowledgeable tech.

Service is very fast, I have an appointment first thing in the morning. It was a very quick response. Choice Home Warranty has always been very helpful. I have never had any issues with them. I recommend them to all my family and friends.