Choice Home Warranty Reviews

The technician who came was very respectful, courteous and friendly. He knew exactly what to do and explained things and gave me hints on how to avoid future problems. I found that to be very helpful and assuring. If I ever needed a plumber to help with a future problem, I would ask that Attentive Plumbing send out Artem to my house again.

I appreciate the technician showing up when he said he would on a Saturday. He fixed and cleaned out the dryer of all lint, removed the vent hose which was in bad shape and reminded me to keep the clamps on each end so I could re-use and it now runs great. Thanks.

Our clothes dryer stopped drying clothes on a Sunday. I called Choice right away. We have had this service since June of 2023 and is the first time we have had to use. Was kept up to date on when we could expect service. The dryer was repaired on Tuesday. Jose from Tucson Appliance was very nice and discovered the problem quickly. So far, this is the best home repair plan we have ever had, and we've had several!

He was so nice and spoke loudly enough that I could understand him. I still need to be informed as to why my email was deemed invalid. I filed my last claim online with no problems whatsoever and my email has been the same for many, many years. Thank you, Nell-Rose

Choice warranty unlike other warranties company has provided adequate protection for their customers. Since my experiences with Choice has been both positive and productive, I would recommend them to others. Choice has preformed several service calls at my residence and there has been no complaints. From my refrigerator to my sonic bath tub, Choice has preformed outstanding service.

I called Choice Home Warranty for service on an ice maker. A technician came out and misdiagnosed the problem. 2 days later the entire refrigerator stopped working. I called to report the problem. I called 3 more days in a row and was told Choice Home Warranty could NOT find a company to respond to diagnose the problem. 3 weeks later, I still didn't hear about my refrigerator not working and finally filed with the better business bureau to get a refund for my home warranty policy. I can't understand how this company has gotten such a high rating. There was no reason my refrigerator should have been broken for weeks with no repair personnel being dispatched to repair it!

Everything went great! No issues or concerns. The technician was courteous and explained everything. He was personable, and called me when he was at my home. I was 5 minutes away and came right away. Very specific in his recommendations of products. He gave me all of his personal information if I needed to contact him.

Everything was done in a timely fashion explained well and our expectations were met glad to join. The representative was very knowledgeable and polite when answering our questions and we have been looking for something like this and it met our needs. Thanks for allowing me and my wife to join up.

I have Home Choice warranty pretty long (5yrs); They process all claims quick and OK, but in latest claim on fixing my Dishwasher, they suggested to replace it (better than fixing) but instead of replacing, they send me a check valued about 30% of the market price of a new equivalent dishwasher; I told the Case Manager that I don t need money, just replacement; She said NO, no new machine (per contract - they should) and NO instalment (I have to do it myself??) and..."YOU HAVE NO CHOICE"....

Stewart Electric was on time and went to work on our problem immediately. Very knowledgeable and efficient. Fixed the problem fairly quick. The service tech was very good about explaining what he was doing as he went along. Would use this Company again for any and all my electrical needs and services.

My washer wasn’t spinning properly. The repairman that came out was very timely, proficient, knowledgeable and friendly. I was very pleased with his service. I would definitely use him again. CHM was quick to respond to my request for this repair. In the past, they didn’t authorize a much-needed A/C repair so they redeemed themselves this time.

I was without water due to a broken pipe. On a Sunday morning! But when I called Choice Home Warranty they immediately made an appointment with a very good company not far from my home and sent me the contract information. Pipe was repaired that day! I am very thankful, and I have found a new Plumber.

Mr. Jose provided excellent work at my home. In my case, he was every homeowner's dream. My problem was difficult--the house is old--but Mr. Jose let me know not to worry cause he will fix the problem and he did. We are happy with Jose's work, his attitude, and his ability to handle some of the unexpected issues that come up when working in an older home. Thank you!

From the point of contact for renewal, Keisha ** was extremely professional, well informed on options and willing to assist me to find the renewal that best worked for me. She followed up consistently until she closed the deal. I appreciate her patience with my desire to shop the market but her persistence in making me feel that she could offer me the best package for my home.

Technician quickly replaced the fill valve on my toilet. Work was completed in 20 minutes including turning the water off at the outside valve, replacing the fill valve and turning the water back on. Would highly recommend Choice Home Warranty to anyone with and older home with a lot of older appliances and plumbing fixtures.

Late Sunday night I sent in a repair request. By Monday afternoon a technician was at my house. I needed a new water heater. Within a 1/2 hr. from him leaving HCW had approved a new tank. I am now waiting for that tank and technician to set up an appointment. Very quick response. The only negative is I have to pay for extras but I haven't been told that those extras entail.

You want me to pay for all the repairs and the hot water heater!!! No way it cost over a thousand dollars to replace and install! I want to cancel and have no way to contact you. Cancel me now, cancel, canceled.

My son in love recently purchased a six-year contract with CHW, and I chose to leave my current contract with American Home Shield due to the higher cost of the service callout fee. I'm sure that I'll be much happier as the callout fee with AHS was just too much, and would have kept me from calling for service unless it was an emergency.

The technician was knowledgeable and knew his job. He was also very professional. He was able to diagnose the problem and do a temporary patch up until he was able to get the part he needed to fix the problem. I would recommend this technician and the plumbing company to my friends.

The Wayne Dalton torquemaster torsion spring broke and the garage door no longer operated. The garage door tech reported that warranty did not cover this item and that I would need to purchase a conversion kit (standard spring assembly). Warranty stated they only cover the garage door opener and not the track (spring) assembly. I paid $85 for service visit & $530 for the tech to install spring assembly after warranty authorized me to pay the tech $641 for this job. This was confusing & it did not seem fair to me that I had to pay so much money.

The Claims Agent did an excellent job listening to my concerns and understood very well what I needed. Then promptly placed the claim. The first claim had to do with dishwasher repair with incidental finds of garbage disposal. Both dishwasher and garbage are being taken care of. Also, for the other claim which was done with AI, it was equally well done.

The repairman told them that my stove had a lock on the oven that had stopped working and the control panel needed to be replaced. Even though there was no visible damage, they said that there was physical damage, and it wasn't covered. The repairman said there was no physical damage. I filed a dispute, but it didn't do any good. I offered to send pictures, but they insisted that it would still not be covered.

The team arrived from Falcon Plumbing company and the team got started right away. I thought I would need a new garbage disposal and they removed some plastic from within the disposal and it was turned on and was all clear. The team ran the disposal again a few more times and gave me the thumbs up! Awesome job!!! Thank you Choice Warranty.

The salesperson that I dealt with, Tim **, on the phone was excellent. He was extremely accommodating and very thorough. He forwarded the coverage in an email and also sent the contract in an email. This was very helpful. This is what you call excellent customer service. I look forward to doing business with Choice.

Bennett & Son was ever responsive to my issue. Tech who came was knowledgeable and on time. Great service. There is all to be said. Choice Home Warranty kept me informed every step of the way. I will probably renew.

I have had to use Choice Home Warranty a couple of times and have always gotten excellent service. I have chosen them for 3 years now and have no regrets for that choice. The companies that they use for their services are knowledgeable and do good work. Just renewed for another year.

A contractor (who was not listed ANYWHERE online as a reputable business) was sent to my home. Said there was no issue with my air conditioning unit of my HVAC system when there clearly is. The contractor that cleaned my vents indicated to me that additional work needed to be done on my air-conditioning unit, citing a possible leak that resulted in rusting in the bottom of the unit as well as the coils. The contractor sent by Choice Warranty told you there were no issues and anyone who looked at my system would know what he said was false. This individual is clearly out to make easy money without doing any work. He is a scammer of epic proportions.

Our furnace has not been working for three days. I opened a claim on Mar 8 at about 8:30AM and here it is Monday Mar 11 and I still do not have a repairman scheduled. We are without heat. I called Choice Warranty yesterday and requested some priority. The agent told me that I should get an email from a repair service and the service could be done on Monday. I did NOT get any such email. I called today and got the very same runaround until the agent disconnected the call. So far, Choice Home Warranty has not helped me at all.

I’ve experienced good technicians who are knowledgeable, but sometimes fixing the problems are expensive and may not be covered by the insurance. In that case I receive a voucher for Lowe’s, for maybe 20% of the unfixable appliance and make the best of it. I would like to choose where I would like to spend my money, I’ve never really shopped at Lowe’s.

Used my own vendor of choice. They stopped the leak but a part is now needed that they are searching for. The best part is they got there in a timely manner on a Friday afternoon. Thank you! So the repair continues. I have worked with this company several times in the past. Very professional and dependable. L&M Construction and Mechanical.

Technician was very helpful and respectful. Great Mannerism. Check all possible areas and finally concluded that it was the microwave that was bad even opened it up and said it had built up grease in the circuit board area and showed us his findings. He was a good guy to work with and now we have some new directions to get the microwave replaced.

First person came and shortly diagnosed the problem. Ordered a part. Scheduled next visit. Part arrived. Next person come and repaired oven in a very short time. They both knew what they were doing. Good service. Repair gentleman who fixed the oven had so much knowledge and experience. It was a pleasure to have him work on our appliance. Thank you.

The experience would have been excellent if not for the fact that the contractor (EMSHVAC) initially assigned the task could not be reached to confirm the appointment. The phone number when called responded with “this number is not available“. The contract was given to this contractor twice with the same results. Upon contacting Choice for the third time and requesting that a different contractor be assigned everything went great.

Still waiting to hear when someone is coming to fix my oven. Oven is not working. Cannot cook in it. It’s been four days and haven’t gotten any response on when someone will be coming to repair the oven. I need my oven to be fixed by Easter so I could cook my Easter dinner.

Ace's did a very good job of making an effort to come out the same day because I couldn't get the car out of the garage because the spring was broken. Choice covered very little financially. It cost me $1250+. I had to have a new garage door opener which was not covered by the warranty.

Choice Home Warranty makes it easy to file a claim. They quickly dispatched the work, and within minutes of filing a claim a work order was assigned. We have used Choice Home warranty for over six years, and they have helped us repair several appliances. I love the quick turn around!

When my hot water heater went, I called Choice Home warranty and they assigned two anchors to do the work. They were terrific on time, honest thorough and in the end everything was perfect. I couldn’t be more pleased with the process. I would use two anchors again if I ever had any work in the plumbing area. They were great.

This is my second claim this year and I must say I am very pleased with the service. The previous contract over last 3 years I had continuous problems and delays with claims getting fixed promptly. So far on this new contract I have been very pleased with the response. The repair shop is assigned quickly and responds quickly. So far, so good. Keep up the great work.

Technician did excellent work. He replaced the heating element. His office did communicate his arrival time. Fixsmart office was to inform me when the technician was 30 minutes out. I had a medical emergency the day they were scheduled to do the repair. When I arrived home the technician left a business card in my front door. I then tried calling & texting his office with no response. Finally I called CHW about my issue & finally got the repair rescheduled.

Friendly nice helpful people who can help you with your questions and answers in a way that is helpful and informative. Really appreciate them being so supportive and understanding and helping me to understand what I’m dealing with and how to handle this situation better than I am currently doing. Thank.

Professional and knowledgeable. Took the time to explain what they can do to help. I felt the representative was understanding and shared solutions. They also shared time tables and next steps and what to expect. I would recommend choice to my friends and family. I’m looking forward to renewing my policy in September.

The technician and I communicated prior to the appointment where I was able to provide details and images regarding the problem. He was able to diagnose the issue from this information. He courteously called and let me know he was running about an hour later than scheduled and showed up when he had estimated. He got to work and had my machine up and running in no time.

This claim was solved efficiently. I submitted a claim, I later received notification that a technician was located. I scheduled with that plumber but they did need to reschedule from the original date & time. I met the plumber at the house and he installed a new unit within 15-20 minutes.

The plumber we worked with was truly wonderful and helpful. He understood what was going on and was very informative. He went above and beyond!! He had a very pleasant attitude and calmed our nerves during this difficult time. I will highly recommend him. He made this a seamless process. I highly recommend him as he provided a wonderful service.

Technician was seemed to be very friendly & seemed to be qualified came out within 2 days, diagnosed problem & fixed thermostat. Staff was courteous & kept me informed through the whole claim process. I would highly recommend Choice Home Warranty to any family or friends who are shopping for a provider.

The technicians were polite and friendly. He called approx 45 mins before arrival. He checked the problem and did repair (1 of 2) fixtures. He check power in both outlets and tightened some wires. The tech recommended solution for other fixture... The 2nd light did come on later that day. Hopefully it will stay on. Because the fixture was part of the medicine cabinet, the whole cabinet would need to be replace because there were no market parts for our cabinet because of age.

So far I am pleased with Choice. Easy to work with and understand. Life is always busy. With Choice I submit a claim online and what I need is done. I don't have to look for anyone to repair all these things that will need to be fixed. Easy and trustworthy!

Great technician! Got the job done in no time and was very nice. My husband spent hours trying to fix it with no luck. A wire was broken that needed the expert to find. Definitely would hire Winston Door company again. He texted regularly to let us know how far away he was away. The company also sent a picture of the technician in advance.

Rob was caring caring and was super at explaining the services. He was very helpful in helping me with the Total Plan options. I was very happy with everything he explained. I’m sure there are other team members just as informative as Rob. So go ahead and call if you are interested in a home warranty.

I was very pleased with the quick response to both my claims I filed one week apart because first my washer was leaking water and the second claim was that my dryer was not heating. Technician was very friendly and helpful and he was able to solve and repair the trouble issues on both the washer and dryer on his first visit. Thank you and appreciate your professional and efficient services. I hope next time I need repair services that Choice Home Warranty will refer Smart Appliance.

Bruno from BJs Appliances is excellent. He is very knowledgeable and also friendly. He has serviced our appliances a few times and always excellent. We are very pleased with his service. Would recommend Bruno to anyone.. Very quick response and always on time. Thank you Bruno. What else can we say. Thank you again.

The warranty service was easy and professional from setting up the appointment to choosing a quality serviceman. I had a terrible experience with an AC company that come to do a “tune up” and tried to scare me into $9k worth or repairs. I called my home warranty and the serviceman solved my issue immediately. Thank you!! So glad to switched to Choice!!

After Lonnie arrived several days after we reported the problem, he worked quickly and efficiently to replace the part. Choice NEEDS to address a problem: You immediately send an email with the date and time of the appointment. However, the company isn't in on the communication! When I contacted them as to confirm the appointment, they said you hadn't verified the time with THEM, and that they had not yet set any appointment! This is the third time that's happened. I notified you of the original problem, and it took 4 1/2 days for them to come.

The technician attempted several ways to clear the stoppage under my kitchen sink. He continued to work at fixing the problem even when it appeared that he was going to be unable to clear the stoppage. That persistence eventually solved the problem and eliminated the need to cut open flooring and pipes.

Our AC went out after starting a policy and having a little over a month and our claim to have it fixed was denied. The email I received said because the failure is due to normal wear and tear “over time.” Most wear and tear doesn’t happen overnight, it’s an older unit which is why we felt we needed a warranty to be protected. Unfortunately we had to use it sooner than we expected and now they won’t cover.

The technician, Steve **, provided excellent service. He was prompt, courteous, knowledgeable and friendly. He had experience dealing with our appliance and was quickly able to diagnose the problem. This was my first time submitting a claim to Choice Warranty and I’m impressed with the ease of the process. It was a very quick response to the technician's recommendations and a fair solution for our broken appliance.

He did a great job. Very knowledgeable. Respectful and timely. Took time to tell us exactly what was needed and what he did. Even did more than needed. Will easily recommend him to others needing his service. We need more people like him who look to help those in need.

DeLords Inc. arrived on time for our appointment this morning. The Technician was very personable, and friendly. He listened very carefully to my issues with the garbage disposal and plumbing. He fixed all of my issues and verified with me that I was satisfied with his work, illustrating that customer satisfaction is very important. I especially appreciated him taking the time to explain how to properly care for my garbage disposal on a daily basis to prevent buildup of sediment and food inside of the disposal. I am very satisfied with the work done and quality of the service provider.

Very professional over the phone. Answered all my questions that I had asked. Very helpful explaining everything. (Robbie) gave me an additional savings without me even asking. Told me that I will be getting a confirmation email with my policy. I am truly happy and excited with starting this warranty with Choice, thank you.

Although the fine print of my warranty was a little misleading - I had the best customer service from Nevada and Dennisha! They knew what were doing and were kind, friendly, and most importantly helpful with every annoying question I asked! Y'all give those girls a raise because they were amazing!

Very fast service! My dryer stopped working on 2/5 so I called the Choice Home Warranty to file a claim. The repair technician came on 2/6 to check what was the problem. The parts of the dryer were broken and needed to be replaced. On 2/8, the repair technician came with the part and got it repaired on 2/8. The technician is very friendly and knowledgeable. He fixed the dryer in no time at all. Great service and I'll would highly recommend the company and the Choice Home Warranty!

I have, unfortunately, used this service three times already this year. It seems to be the year for appliance breakdown. They are always prompt with responding to my problems, the companies they use are respectful, on point, and get the work done as quickly as they can get the parts. I highly recommend this company, their warranty, and their people.

No complaints. She’s very helpful, very nice, I explained everything that was going on and she was said she would get me someone as soon as possible within 24 hours or 34 hours. Both my toilets are messed up. One won’t push no one leaking and some of flushing sometime

Everything was perfect… The response was fast, your people were polite and efficient! I have absolutely no complaints. I would recommend your company to anyone. I am so glad that I chose your company. My husband passed away, and I want it some kind of insurance that I could afford getting things fixed.

We have had a few unexpected issues arise in our newly-purchased home. Choice Home Warranty has been very responsive and helpful each time we have made a claim. We are also pleasantly surprised at how broad the coverage is, from re-keying to furnace repairs to the HVAC system to appliances to plumbing, it’s all covered.

Worst company ever. I would give zero stars if I could. They have no urgency to fix any issues. I paid for 5 years in advance. I had a leak in the ceiling of my basement. They didn't care about the damage and inconvenience it was causing. It took a month for their contracted technician to fail to follow through with the work so I had to find my own and try reimbursement. Of course they made everything difficult along the way and tried everything to deny my reimbursement. I had to threaten a complaint with the BBB and speak to their customer advocacy department just to get a reimbursement for the work that was done, that they agreed to. They also completely denied my claim for the drywall repair caused by the leak and parts that had to be removed for the pipe leak to be fixed.

If you need a rating, don't you think it would be best if you fix it first. The furnace that needs to be fixed is still not running, it would help me determine if Choice is in need of a high or low marks for their work once the work is complete.

Kurt was very helpful as we transition from another company to Choice Home Warranty. Kurt gave us the quote for our property in Gulfport Mississippi and the options for military or VIP package. He advised me of the effective date that the plan begins (8 April). Kurt and I discussed many options and the incentives if I add our home that we reside in and information for future plans.

Thanks to Jerry for getting me covered prior to our move in. Peace of mind is important when moving into a home. We have CHW in the past and were impressed with the service and price. Jerry was very helpful in ensuring our coverage was more than adequate! Thanks to all.

Tech was courteous and knowledgeable. He explained all the issues and gave recommendations with how to proceed. Very helpful. I would recommend this company in the future. They also arrived when they said they would and dispatcher on the phone kept me informed of the progress and arrival time. Followup from them was excellent as well.

I am cancelling my service with you. You denied my claim for Samsung 3 door fridge ice maker that quit making ice. The service tech was very thorough and reported the ice maker could not be repaired and ordered a new one. You denied the claim. We thought when we bought this service that this was what it was for, to help with repairs and/or replacement for faulty items in our home. I was wrong.

Otis with Payne & Sons HVAC was knowledgeable, courteous and patient. I had a lot of questions and he explained so I could understand the issue and the resolution. I highly recommend his services. He arrived 2 days early and I’m so thankful he did as the weather shifted and is getting colder and I needed heat.

Very pleasant fellow, Took it apart and replaced the parts he had, but he had to order some more parts. However he did make it work, but HE said there is one thing we shouldn't use but we could dry clothes in the normal manner, HOWEVER, AFTER HE LEFT, IT run a little bit and then it shut down. Stopped running.

I had a plumbing stoppage that was on my top tub upstairs where they weren't draining. I have two bathrooms upstairs and a half bath downstairs. Everything else was draining. I called Choice and I did a claim and they had a plumber come out. First thing about this plumber was that I had to contact him because they put me out for about six days. I've been without plumbing now for a month in the tub. It's extremely alarming. The plumber told Choice that I didn't have a ground cleanout so he couldn't do the job.

I sent Choice Home Warranty my information and asked them to give me a quote. I also asked for a quote from a couple of other providers. Choice Home Warranty came up as offering more. For the standard plan, they got more included than the other two providers did. I went ahead for the high plan and added a few things to it. That still came out cheaper than the others.

It was easy to sign up with Choice. The gentleman that I dealt with was very nice and professional. The price was presentable. It was really good. It was less than the previous company that we had. We got the 13th month free. So it was super attractive.

The price sounded good and their spiel was good. There was no high pressure.

The sale lady she were very helpful and I could understand everything that she were saying. She made sure that I were aware of the difference warranty that. I could purchase basic on the plan that I chose. She were very nice and polite. My Sales lady were able to help me get to let me know that since I have to properties that I could ensure all both of my properties. And I would like to thank her very much.

My experience with Choice has not been great and I’m now looking into switching to another company. I had a very small issue with a garbage disposal. The thing that sits in your sink in the kitchen broke the other day. I filed the complaint, and then it took about five days for somebody to come and even see it. The sink was not working for five days. When the contractor came out, I told them to make sure they got a matching one like what I had in place. I had an InSinkErator one, which I checked online and it was about $300. But they got me the $60 garbage disposal machine from Home Depot. It was the cheapest one they could find at Home Depot and they told me that that was all they could get me. They can't get me the one I had or anything comparable to it. They said it does the same job and that's all that Choice would pay them for.

I did everything online when I signed up with them and so far, so good.

I signed up with Choice and I was disappointed because they covered me for roof coverage, and unfortunately, I had some leak from the roof and they turned around and said that they cover only shingles and they don't cover tile roof. I told them that the guy who sold me the policy never told me whether they cover tile roof or not. They kept on charging me for no reason. They should have been upfront saying that, ‘What kind of roof do you have, sir?’ If I told him tile roof, then he should have told me that, ‘We don't cover tile roof.’ So the rep did not tell me the truth.

We had Choice before at another church we were at. We lived in a parsonage and my refrigerator went out and Choice came out and worked on it then. I was always happy with the service. I like the fast service. This is a brand-new policy for me. But we had Choice before for about four years and I would recommend it to anyone. Submitting a claim is simple. You pick up the phone and call them and they come right out, no questions asked, and they look into the problem. Choice also sends me a text and tells me who's coming. I like the peace of mind of knowing that I can get my stuff fixed and not break the bank.

Choice said all the right things. I have them covering the appliances in my condo.

Choice told me that any time I call somebody for service, I have a $75 deductible and they take care of the rest. I signed up in December and everything is going good so far.

When I signed up with Choice, it took me several calls to get the account number if I needed to do anything. You can't even get in on the system if you don't have the account number. When you try to log on, they check your stuff to make sure you're there. I also tried getting a copy of the policy but they don't mail things either. I still don't have anything that shows my account number. But it was pretty easy to get in contact with an actual person.

I had a bunch of questions based off of reviews and Choice gave me very good answers and that made sense to me. They only use 4-star and above service workers and they offer to fix things that might still be working, but not properly. So everything that my old warranty didn't do, they do. The rep talked about the coverage very thoroughly. Signing up with them at first felt a little telemarkety because a lot of different people would call after I filled out some information online, which I don't love. But I get that that's business and speaking with them was enjoyable. It was just multiple calls and emails and texts. But everyone I spoke to was great. The person that I spoke to was very personable. I didn't feel like I was talking to somebody reading a script. He was actually talking to me like a human being, which I appreciate.

I had to file a claim for an AC unit. I spoke with representatives and they told me what I needed and then they sent somebody out. The tech went to the unit, found out what the problem was, and came back with a part on the same day. They took care of it. All in all, Choice gives the most coverage for the best price.

We switched after years with AHS... You have better coverage at better rates, and the repairman who came out to help fix our fridge was topnotch. Your claim filing system is fast and easy. And the per trip charge is 25% less than we were paying with AHS. All in all, we are thrilled we switched to Choice Warranty.

These plumbers were the best I’ve ever dealt with. They called, they came on time. They were neat and they fixed my drain. It was a great experience. I’ve already recommended them to a friend and I can’t thank you enough for sending them. They are an asset to your company and I really love your service. I’ve had it now for almost 2 years and I’ve never had any problems.

It took a few days but once the service call came, it went well, technician was very professional and fixed the problem. The tech did a good job communicating with me after the service to let me know where the problem was and how he fixed it. I would recommend them again if I need service done.

I used the phone to put in a claim. Call back time was excellent and claim was approved and submitted within 15 minutes of original phone call to submit the claim request. The representative was courteous and efficient as well as friendly. The process to submit a claim was easy and very pleasant.

I would love to leave a 5 star rating however in all I unfortunately I can't at this time. I had to contact the plumber when he didn't show up during the appt which was between 7am and 11am. It took 3 times calling before he answered and he told me he hadn't gotten any information of the appointment. He did come that day and found the leak however it was not at the part we thought. It was in the handle part that turns on and off the water to my faucet. So we wouldn't cause a worse leak, he disconnected everything off my sink and took pictures of the part that was cracked and leaking so he could submit it to get approval to complete the work. It has now been 7 days and I have heard nothing on when my repair will be completed. I currently have to use a bucket to bring water to my kitchen to fill up my sink so I can wash my pots and pans, clean my counters and mop my floor. I would greatly appreciate it if the work would get done and soon.

Water heater is over heating. Maybe an electrical problem. Was able to register a claim quickly but was not able to relate that this may be an emergency because cannot unplug electric cord as it is in metallic sheath through wall. During relating claim should be asked this question. Have not been assigned tradesman yet.

Your service is responsive and representatives are helpful BUT it takes too long to get anything done based on your process. The plumber comes out, detects a leak coming from the faucet and it needs to be replaced. Instead of repairing or replacing it then he has to go back fill a report, await a response from CHW, order the part and reschedule an appt for install. This process took up to 5 days. Meanwhile we were without water in the kitchen faucet, hence unable to cook or clean. On top of that, the faucet replacement was for builder quality but apparently based on the cheapest builder, not the same quality as the property builder had originally installed in my unit. I don't expect better but at LEAST a comparable quality and model as that originally installed by my builder. I ended up upgrading the faucet at my expense just to have a in-kind faucet installed. I purchased 4 long term CHW contracts. I hope this was not a mistake.

Not please at all with working with poeple in the company. The electrician sent did some repairs then discovered one of the fans wasn't working. He reported what he did along with reporting the broken fan unit. When I called the company they said they knew nothing about the fan and I would need to open another claim, which meant I would have to pay another $75 to the same vendor. Not pleased at all with what I have seen with customer service with the company By the way I purchased a five year policy, perhaps I made a mistake.

I've had a few home warranty companies and Choice has been the best by far. Best in terms of cost, but more importantly to us, best in terms of how quickly the service gets scheduled, and how great the service providers have been at figuring out and solving the problems. The website is super easy to use and asks questions that other warranty companies don't, allowing me to be very specific about the issue, cutting down on multiple trips by the service provider.

The worker wasn’t able to fix the problem. He had to order the parts,which he did from my home. I was told that the parts would be shipped to me. I got an email saying that they were shipped out on Saturday 3-2-24. I haven’t received anything from the supplier, haven’t heard back from the technician,, haven’t heard from you yet about what’s going on? Someone was supposed to be here today 3-7-24, between eight am and five pm. It's ten forty am. Haven’t heard anything back yet, what’s going on???

I was just informed that there is an additional charge for my repair without any explanation. This is not right, very unethical. There is no reason you should not explain the extra charges. I feel your marketing to get people to sign up are very misleading. I am sure you have it in fine print somewhere in your contract but that doesn't make it right.

My garage door opener “snapped” and failed to open the door. I used CHW’s website to file a claim. Service was scheduled within a few hours. When the garage door technician arrived, he quickly diagnosed the problem, ordered the part, and informed me of the follow up needed to finish the repair. I have not yet been contacted to schedule the repair, but I am confident the repair will be completed as promised.

The tech was great. Knowledgeable. The resulting repair and labor parts cost were way off base. Not sure this is their cost but more of a Choice thing. The coil was quote was at ~$1500, but was found locally brand new OEM for $487. Labor quoted was 2500, which other than brazing is not that much or that difficult.

I was impressed with how speedily a professional contacted me and scheduled my service in 2 days! The only complaint was that Choice gave me one time window for the morning and the professional gave me two different time windows on the same day for the afternoon. I contacted Choice and they cleared up the issue. The contractor did a great job when he arrived. Unfortunately, we have to wait for a part for my broken garage door opener but the contractor educated me in how to manage my garage door in the meantime. When part arrives, I'll be scheduled for another visit. Looking forward to it!

He was friendly, polite, knowledgeable, fast, clean and very Professional. He called the day before coming, sent reminder email. He was on time. Very courteous and reliable. I overpaid him $10 and came back and returned the money to me. That shows more than honesty, but also integrity. I am very satisfied with the service and the technician. I totally recommend his services 100%.

I called Choice HW on Saturday to report problem and was hung up on three times. I finally used the online which isn’t as responsive. It always takes too many days to set up an appt. Then when the repairman comes, I’m told they don’t have the part and have to come back after approval from Choice HW. This repair right now will have taken one week. And it’s not fixed yet.

Because of Choice Home Warranty, the process of having a key part to my water heater repaired was seamless. The in network vendor completed the work in a timely manner. The whole process took slight over 72hrs. Not only would I recommend Choice Home Warranty but have already done so to several family members, colleagues, and friends.

I am very disappointed after submitting my 1st claim. Parts do fall under normal wear and tear according to 2nd and third opinions I got. Unfortunately Choice Warranty opted to deny my claim including appeal. I Feel that If a Customer has no responsivity for a Damaged Part it should be covered into warranty. I am needing to Spend more out of pocket now not expecting this loss at home and damage to my budget. I just hope that it isn't like this every time I am going to have to submit a claim going forward because they promise everything is covered although some exclusions apply.

The plumber was supposed to show up today from 3-8 pm. I waited at my house all day for him to come. I had to cancel an appt and wasn’t able to do a couple of things that needed to get done. I am very dissatisfied with CHW and their plumbing contractor.

I submitted two claims. However, both were plumbing problems. Why do I have to pay an $85.00 fee twice when both are for plumbers? This doesn't seem to be very fair to pay the plumber twice. Yes there are two plumbing problems however, it seems to me I am paying some of what is supposed to be Choice Home Warranty's part.

Choice Home Warranty is not worth the money you will spend on buying their contract, even the Ultimate Plan. There are more exclusions than inclusions. Read through their contract before you buy. There have been two systems in our home that we opened claims for. Our master shower had a leak and because it was the pan that was leaking, "pans are excluded..." When our air conditioning unit failed, they had multiple excuses to deny our claim. There is always something.

The representative was kind and understanding. The plan choice is simple, either basic, or total. His answers to my questions were clear and to the point. He also tried to help me get a better quote as much as possible. I would highly recommend it to my friends. Excellent service!

The tech was on time and very friendly. He seem to be more knowledgeable than some of the past tech we have had. He took a little while but was able to make his best guess and it seems to be working fine now. I don't know what else to say.

Rep was rude and pushy and rushed me. Did not want to listen to my questions but gave a discount when I told him I would call AHS. His personality was horrible. The first rep hung in face and did not listen to me at all. Better customer service and less pushing to sell listen to the customer needs or questions

The claim was processed and a techinician arrived a day after filing the claim. Very fast service with a reliable company and technician. Unfortunately the washer was beyond repair. Choice offered a Lowes gift card in lieu of them replacing the washer. We found a replacement at Lowes that was equivalent to what we had and was on sale so the amount offered was acceptable. After accepting the gift card, we were informed it would take up to 30 days to get the gift card by email. The sale will be over and the offered amount is not enough to replace my washer. I feel duped by this offer. Not happy and we've had Choice for several years with great service.

I had problems with my washing machine. I called off for service. They send these people to the house. They come and they start to work on the wash machine. Then they don’t have the pasta. They got ordered pods then they come back and help we gotta get more pots. And then they don’t understand when you’re talking to them and I just handicapped my wife and I and we just can’t go to the machine place to clean our clothes. So I had to purchase a new one and the people that answered the phone and you tried dealing with them don’t understand anything. Thank God I got in touch with a manager coordinator and she took care of everything. If it wasn’t for her, I would think I’ll be changing companies.

The man came out and looked at the Microwave and he diagnosed it. He was on time and was courteous, friendly and knowledgeable. He submitted the info and they decided to give me an amount for the replacement of the microwave and a small fee for hauling away and installing a new one.

After two problems with one service provider, a second company representative showed up and said the control panel on our Maytag wall oven was not working and could not be replaced as it was no longer made. Choice told us they would have Lowe's send us a gift certificate for $338.00 to buy a new replacement. I cannot find a comparable wall oven with convection for this price. I am not happy with the small amount and have not heard from Lowe's about the gift certificate.

This is my third use of Choice warranty and it's the first really good one. My previous experiences were so disheartening that I didn't plan to renew. Perhaps the fact that I complained about the past helped them try harder to please me this time. I really thought it was going to take a lot longer and I would be without hot water for a month. They surprised me by sending a very good tech who made sure that I got taken care of rapidly and I was only without hot water for 3 days. Thank you for showing me that you can be reliable. This experience was so much better.

Today I’m reviewing my last claim with Choice. They were quick to get someone to take my claim. The company they sent was awesome! Diagnosed and fixed the problem within an hour. Even though this is my first review I have had numerous claims because I have two different policies. One is for my home and one for a rental. They have all been handled efficiently and fairly. My only complaint is the monthly bill increased by $20 after the first three months and the amount to be paid at the time of services increased by $20 as well. I’ve had other home warranty companies and they are by far the best!

Excellent service. The specialist was very knowledgeable and polite. I appreciate you guys so much. Service was quick and swift. He got down to the problem very easy with no hassle. Safe to say thanks to you guys. I now have a heated home. So glad I called and received assistance from you. It was a great experience. 10/10. Would definitely call you guys again as needed. Have a blessed day!!! :)

Sincerely, Katherine **

The process is working very well, everything Choice has promised me has been established. On past calls I received excellent service from the technician dispatched for our repair. I am expecting a call from the manager and the cost that was paid to make the repairs will be returned to me. I look forward to being a loyal customer for many more years.

Very polite, on time, and did an excellent job. Would recommend to anyone needing quality work done. They were very neat and cleaned up the area after finishing the work. My wife and I were pleased with everything they did yesterday. They drove all the way from Bryant and were actually 30 minutes early. Would definitely recommend them to anyone needing quality work done.

Technician fantastic! On time, fixed problem 15 minutes. Took CHOICE 24 days to get someone to my home. Dozens of calls asking for help. 24-48 hrs is their motto. Terrible cust service. Second try water heater. Called December 23. Today March 3rd still have no help yet. Have heard you will be helped in 24-48 hours so many times that I may get a tattoo 24-48 hrs.

Well I pay for warranty, was given $193 to replace my microwave, had to pay $85 for the deductible. To buy a similar microwave looks like I will still be out $500 roughly, I will definitely question Choice Home Warranty when it comes time to renew. The gentleman who came out was great to work with.

I landed on the Choice website during my research for home warranty options. I hadn't even decided to choose Choice but as I was considering completing the form to request a quote I received a call from a local number. I normally don't answer but when I did it was from Choice. Very apprehensive about whether this was truly a representative from Choice. I listened and Tal provided his name, call callback number and understood my apprehension. He called back to inform me of a billing error before I could even notice it myself. I logged onto the site before our call ended and was provided a very good quote for a Total plan. I had a very good initial experience and hope that when I do need to use the policy it will be just as helpful.

I have a Bult-in Microwave that is suppose to be fully covered for repairs, they decided not to repair it and give me Lowe's gift with a value of $199 instead. The value of my microwave at least at Lowe's is $500 and then I have to find and pay someone to replace the microwave. I never recommend Choice Warranty to anyone. Use AHS.

Flawless sewer rep came & fixed the issue. Courteous & professional. I called Choice & got service the next day! I highly recommend this company. I wanted a warranty & feel I made the right choice. If you are seeking a home warranty company, go with Choice! You will be happy to know you can depend on them!

Air Control NWF are great people to work with. They came out and found the problem quickly. They made the whole situation a much better experience with their knowledge of the HVAC systems. They are a fair and honest company to deal with. They do what they say they are going to do. That's hard to find nowadays. Great service!

The plumber diagnosed the issue and told us the entire extent of the problem. He was very professional and pleasant. He will return Friday to complete the work. I was impressed with the way he handled the situation. He obviously knew what he was doing. I look forward to the completion of this project. So far Choice Warranty is worth the money for the work that has been done. Needless to say that I am happy with the work being done.

Disappointed in how long it took to find a company to come out. It was a little over a week. I quit my other warranty company to go with you so hopefully it won't happen again. The technician that did come out was able to fix what we need and for that we are grateful.

CHW and their service provider were very prompt to respond to my claim. The service technician has paid visit three times and has been on time every time. The appliance is still under repair at this time due to the the delay in getting the proper part. The technician is very courteous and works diligently.

Our techs for both claims were friendly, knowledgeable, called to let us know they were on their way. Appoints were booked very quickly, which was very appreciated. Good communication via text or email by the Choice Warranty. Overall, this time was a very good compared to the nightmare we had last time.

My air conditioning stopped working and I contacted Choice. They arranged a technician to come over the following day and fix the problem. The technician was very courteous and professional. I would recommend Choice Warranty to any of my friends. I would like to also add that Choice Warranty is very fast to resolve customer issues.

To date we have been very pleased with Choice Home Warranty! Their initial response time in each of the times we requested service has been well within their “advertised” response time. I’ve recommended to a family member who now is also under contract and just recently discussed in depth with a close friend who is planning on contacting CHW soon.

We called to inquire about new 1st time coverage options, ask questions etc. being we currently had a policy thru another company and we were just checking. Adam answered everything ask questions to understand us and what we had what we were looking for and issues with current policy, he even answered all our questions and even helped us try to know how home warranty works in general. He made the transition so easy and very understanding and made sure we understood things. Adam was super exceptional.

Furat from A-Z had the parts and fixed my problems! He was very courteous and explained the problems and the fixes. Furat was very knowledgeable and had me back up and running! He did explain everything to me and that it was double the service fee due to two different claim numbers.

I'll be more fair than I feel I was treated on very first claim. My claim was denied because the non working unit was said to be due to a rat that gnawed wires and shorted it out. So now I was not pleased. How am I to know what the cause was. So now I'm having to pay for replacement parts and labor myself. Thanks for nothing, except taking my money.

Handled a plumbing issue at our rental house in Texas. Service fee was handled over the phone as we do not live in the same state as the issue. Filed the claim on a Saturday and had a plumber out first thing Monday. Plumber responded to a voice mail I left on a Sunday, after normal hours. I would recommend the plumber even outside of Choice Warranty. One of the best experiences regarding any claim I have ever had. Just renewed both my house and the rental house policies for another year.

My water heater wasn’t giving hot water. The polite was out. Choice sent Force plumbing and they fixed my problem right way. I was very happy. I definitely would recommend Choice to anyone. I submitted my claim and it was answered in the same day and so did Force Plumbing. So I had hot water the very next day.

The technician who serviced my home was very effective. He diagnosed the problem and fixed it without any disruption to me. He called to give me an estimated time for his arrival and he called again when he arrived. This was a very good experience. He was pleasant, professional, efficient and effective.

My first claim was for broken springs to the garage door opener. It was late Friday afternoon when I filed the claim. Monday midday the repair was completed and I paid $85.This was a dream come true. I’m so glad I chose Choice home warranty company for home warranty coverage. Their service was first class.

My garage door opener was making a horrible noise and will not open/close. Called in a claim and they are working to get it assigned for fixing the same day. Waiting only for a call or date to come repair the opener. Hope to get it fixed before any rain or hail arrives.

I had to wait over a week to get it fixed. I had to make several calls to have the work approved and besides the 60$ co- pay I had to pay an extra 95$. I have 2 policy with Choice and I am not happy. Never put a claim and was treated unfairly.

This company is fantastic. The technician Mr. ** came and repaired both bathroom exhaust fans right away. He is very professional, nice and informative. He figured out the problem immediately. He went and got the proper fans needed and installed them correctly. They worked wonderfully. I would certainly use and recommend him to anyone.

I was a customer for 5 years, but they no longer have companies in the Peoria, IL. area willing to do business with them. Called in the middle of Nov. 2023 to fix a faucet leak. Three weeks later they send a guy from 1-1/2 hours away. I told him the problem and what he would need to fix it. He shows up and says it was just a loose screw, charged me the $65 deductible and left. Two days later it's leaking again, called several times to come back and never did. Called Choice to complain and they assigned it to another company about 1-1/2 hours away and after several promises they were coming, still no show. Contacted Choice asking for my $65 back to hire a local denied. Today on 3-5-24 canceled policy.

The technician, Alex, was prompt, courteous, and knowledgeable. He found the problem quickly, and explained everything in a clear manner. Our biggest issue with Choice is never the contracted technicians, it is that Choice always seems to find a reason to not cover a repair. We trust Alex's recommendation. Does Choice?

The tech. came on the day I sent in the claim. He was fast and professional with his work. I would be happy to use this tech. again. He was polite and knowledgeable as well as pleasant to talk to about how to prevent future posable issues.

They were prompt in sending a repairman out to check the microwave and dishwasher. Repair man fixed the microwave. Was unable to fix the dishwasher. They sent me a price to help replace the old broken dishwasher that could not be fixed. Repair was very professional and courteous, he was efficient in his work.

Service Tech was courteous, professional and fast. Prior to the work conducted, we were advised an assessment of our unit would occur. Throughout the entire process, we were given updates. After the work concluded, the Service Tech ensured no mess was left. I would highly recommend this company to friends and family.

I was without heat for a few days until a technician could be assigned to me, but the issue was resolved expeditiously and professionally when the tech finally arrived. CHW is reliable, but short on providing same-day-service for most jobs including emergencies. My sewage backed up into the basement one day, but CHW could not dispatch a tech until 3 days later. I had to call my back-up home warranty company for same-day service.

I had difficulty hearing Telephone Rep. That was taking my information. The person is not an English Speaking decent; and spoke very fast. I had to interrupt, and ask her to speak slowly, and clearly. She did took my information, and got the help I needed, but it was not a clear, easy conversation.