Choice Home Warranty Reviews

My agent was very helpful and knowledgeable and made me feel safe and secure about signing up. I feel reassured that I choose the right company to switch over to based on the first impression I received from my rep this evening.

Elliott was excellent. This is the best warranty I ever had. He gives more information which was great. I will recommend him to all my friends and family. Way to go Elliott. Keep up the great work. Thanks again for all your help.

Agent that took my phone call was knowledgeable and he tried his best to offer additional services, discounts and was understanding when I said I could not afford it at the time. But I did buy the basic service. Very pleasant person and not pushy.

Super nice young man. Found out where the pump was after taking apart the washer, fixed it, and put it back together. Works great now! When he first came to look at the washer, he know what the problem was right away and ordered the part. Everything went awesome.

I was very satisfied with the men who came to our home. We were shown what was wrong with our furnace and it was adjusted in a few minutes. It turned out to be a safety sensor and the furnace kicked on after the gentleman had pushed it down. Andrew and I were very happy it was a simple problem. Thank you for finding a company closer to us.

Albert was very friendly and helpful and explained all my options. Your plans and services were cheaper than the other Home Warranty companies I reviewed. I selected the plan that fit my needs. I would recommend Choice Home Warranty to my friends and relatives.

I only enrolled today and have not used their service but the enrollment was easy and fast. They answered all my questions and found a plan that works for me. In the future the process is as smooth as the enrollment, this customer will be satisfied.

On Sunday 12/4/22, I filed a complaint concerning my washing machine making too much noise and vibrating strangely while spinning. The very next day on Monday 12/5/22, Choice Home Warranty has sent max appliances to check and fixed the issue. They actually change the suspension. I would definitely recommend choice for a home warranty. That's why I'm giving them a 5 stars.

Choice Home Warranty makes it easy to file a claim. Response time to my claim was extremely quick given the remoteness of our home. Technician was assigned within 24 hrs. Technician was able to set an appointment within 6 days.

My kitchen garbage disposal stopped working, so I notified CHW. A repair co. was scheduled & it conflicted with a doctor appointment I had. Both the repair co. & CHW quickly arranged for a different day. The repair was done today & done efficiently & professionally. I have had CHW coverage for several years & highly recommend them & the excellent repair companies they send.

I know that the techs have tried. It just been time consuming. 10 weeks on fridge. But they are sending me a plumber. Tonight to do my other request. So thanks. They have stayed in contact with me. It's just has been hard to get parts I assume. Anyway they're always very nice.

My interaction with Daniel in New Jersey was informative, pleasant and efficient. I was very pleased to be able to talk with him. He is an asset to your company. I am hoping if I have to call you for service you can live up to the standard he set.

I called Choice Home Warranty this morning and was greeted by Ralph. He was very professional and explained the different options and pricing of the Home Warranty. Being retired military he offered a great price to the plan that I accepted. I was overall satisfied with the price and plan.

Ultimately, H2R plumbing was timely, polite, and good to work with. However, I only got H2R after cancelling the first technician due to very poor Google marks and a poor BBB score. Had to ask CHOICE several times (squeaky wheel) before getting the problem re-assigned. Don't see how the first assigned technician is thought of so highly by CHOICE and so poorly by customers.

It was a pain free and smooth experience. The time frame from submitting claim to getting dishwasher working was less than one week. I highly recommend this home warranty company. It was a worry free service and got resolved after many companies asked to replace. Great service!

Our dishwasher was not draining and leaking all over the floor. Repair technician was timely, friendly and very proficient in fixing the issue! I would recommend Choice and this technician to anyone. The appointment was made very easy via the internet and the response time was within 2 days!

The serviceman was polite and kept his word regarding the appointment. I will request him for any further plumbing-related issues. He was able to resolve the issues with the water heater and within 2 days returned to install the replacement water heater.

Downsouth Plumbing was excellent. The repairman was very efficient and friendly. He went right to work and fixed our problem quickly. I would definitely recommend them to anyone for plumbing repair. Thanks Choice Warranty for choosing them for our plumbing repair. We would definitely use them again.

The technician that came to the house, Joel, was very professional and informative. He explains the process and wants to make sure that all is well. He was actually at the house earlier than expected and very accommodating. I would highly recommend him.

This repair definitely saved us a fortune. We were only without air conditioner for a few days. There repairman sent was knowledgeable and polite. We would have had a much leaner Christmas if not for Choice. My husband and I are recommending you to our family and friends. Thanks!

Completely without a doubt a reliable company. Have had Choice Home Warranty for years now and they are quick at responding and always come through with the repairs. Everything has always been repaired in a reasonable manner with top technicians for the specific job. Very satisfied.

Updated on 01/13/2023: I would highly recommend the technicians (Glenns Heating) to anyone. However, after having someone come out 6 times since 10/25 to fix my HVAC system, I have trouble recommending Choice for a variety of reasons. This unit is old and should have been replaced.

The technician was very informative about the heating system details, the job was done correctly the first time, not like I've experienced before where multiple people have to come out to figure the issue. I received great service and I would definitely recommend the company to family and friends.

Wasn't cooling. Took extremely long to get service. Told Choice I had a family of 7 and needed service asap. Best was 10 days out. When I called to see if someone else was available they said Sears was the soonest available. Only one subcontractor. Come on.

The technician that assisted me, Brian, was punctual, knowledgeable, fast and efficient! I am very satisfied with the service I received. My garbage disposal stopped working and he checked it and checked the voltage on the breaker to make sure the problem was isolated. He also helped me find out that a couple of my breakers were mislabeled.

Nothing that breaks down is ever covered or only qualifies for a small reimbursement. Sure isn't what is quoted to you when you purchase the warranty. Not all of the repairmen show up or ever bring the part they're supposed to have ordered.

Sears emailed me promptly with an appointment date. A week off but okay since our time at home will be limited for the next few days. Thank you for the prompt action. Let’s hope we have a long and happy association.

I have had Choice Home Warranty for a few years now, (clearly I will not renew my policy) every time I have made a claim it has been a nightmare dealing with them and the incompetence. I will only mention my last claim. I made a claim regarding my stove top Burners, the issue was the igniters would not turn off. I had to turn the breaker off to the kitchen and use a lighter to turn on the burners. Claim was made in August and a technician was not assigned until the end of September. Finally a technician was assigned. (I paid the 45.00 dollar fee) The tech diagnosed the issue as faulty burner igniters and said all need replacement.

Choice sent out a repairperson quickly. Repairperson was friendly and professional. Awaiting part to complete the repair. Hoping I don't have to use warranty, but am certain Choice will take care of us. Thanks Choice. You've taken the worry out of our picture.

Able's Garage door did an excellent job. I recommend him highly. He kept me informed. Was very pleasant and very thorough. I would have him back anytime. Was running a little late but kept in touch to let me know.

It took more than 24 hours before my claim was assigned to a contractor. It was 6 days before the contractor arrived to complete the repair. This is the second time I have experienced this level of service. I do not believe Choice cares about its clients.

The technician who came out was quick to contact me and to set up an appointment. The work was done quickly and the unit was replaced. The only suggestion I would have is that the contractor was not as conscious of the fact that doors could not be left open because of my animals inside. (Luckily, my roommate was home to make sure the doors weren't left open). :)

I didn’t care for the way I was sent an email with a time of 7-12. That very long. No call for the original request for service. I called the electrical company the next day and got a machine. They did call me back. I asked for a shorter time frame and they said 8-10 which was fine. Then I called at 11:20 because I had not heard from the tech yet. He was running late. I feel someone should have called or texted me. Once the tech arrived he was GREAT. Very knowledgeable and very nice. I was very happy with him. Just not your process.

Mike took the time to answer my questions and honor the rate my family member received. It was easy to understand what was covered and how the process works. Thanks for the ease in transitioning to Choice and providing us with a multi-year plan.

Replace cost should be based on the like item with same features as item that was purchased. Replacement cost should include taxes as well. I have no problem with paying any additional cost for any up grades and manufactured retail cost should be based on were purchases are maid.

I called your business at 8:30am and received a call from Omega Appliance Services 35 minutes later. They arrived at my place at 11:30 and completed the repair. Absolutely amazed and pleased with the awesome service afforded me. That’s going to be a hard act to follow the next time l call about a problem!

Nine days without hot water tank. Now will replace for $550. What good is this warranty. Not installed. And $550.. New tank cost $300. Next time I will install myself. I'm filthy looking. And leaking. Wife moved out. I'm next. Need to read warranty plan. Small print. But it might get done. Maybe under 12 days. Oh my.

Very quick to respond. Unfortunately it wasn’t the water heater but it was a sewer backup. It was covered by Roto Rooter from the previous back up 3 months ago so thank you for being there for us when we needed help.

Jesus was on time and very friendly. He finished the job in under an hour. The company even moved my appointment time up because of the fact we could not get in the garage to charge our EV's. Could not be happier with how this all worked out.

Very great services with Plumb Rite from Loudon Tn. The owner from the plumbing company came to the service call and far exceeded my expectations. Would absolutely recommend to family, friends, and clients both the home warranty company and the plumbing company that they had show up for me. Would use again and will definitely be renewing my home warranty for a 3rd year when the time comes.

Technician was on-time, very thorough and professional in trying to resolve my problem. Choice Home warranty always sends out a very helpful group of technicians that know what they are doing and always do their best to solve any issue!

The technician was excellent, and very experienced in appliance repair. My dishwasher could not be repaired. Choice offered me $246 for replacement with a Lowes gift certificate. The lowest priced dishwasher, bottom of the barrel sold by Lowes is $415, so my dishwasher clearly cannot be replaced. The reason for having a warranty is to repair or replace an appliance if it cannot be fixed. I disputed it and their response is to give me the $246 in a check so I can now shop around. No dishwasher to be found for that amount of money!

Choice Home Warranty chose an excellent tech. He was very knowledgeable and experienced. I had a positive interaction with both Choice Home Warranty and the tech, and I would highly recommend both to other people. The tech took his time working on my issue and when he was finished he determined that the refrigerator wasn't worth repairing.

I've been with Choice Home warranty for almost 3 years now. I must say that "CHW" did come through by consistently responding to my appliance. I'm appreciative. My Wife and I are now in our 60"s. We are very comfortable with Choice Home Warranty. My wife and I can see why Choice home warranty is ranked number "1" in the our humble State of Delaware. We're looking forward to keeping our policy. Thank You "CHW"

Technician was punctual, efficient, and very professional. He arrived earlier than expected and made sure he did his job in a proficient manner. He was very knowledgeable!!! He did an awesome job!!! We are very happy with him and would definitely recommend him to anyone!!!

So we had one company that didn’t show up for their appointment. The second company did come and said the water heater is fine but we need cartridges for the showers. We open this report and it says the warranty claim is closed. I would think it is closed when the problem is resolved. Tech was nice but the problem is still active - no hot water in the shower.

Timmy my service technician is awesome. Timely and responsive. He has serviced my house several times and has done a great job. That said, the time it takes to get an appointment through Choice is not acceptable. Regularly it takes over a week to get an appointment and it is not convenient to find my own technician and teach them the claim process.

The technician from Appliance Remedy came out to repair my dryer that had stopped heating. He brought a part with him but it was not the correct one for my older dryer. He said that he would be back in a couple of days after ordering the correct one.

According to your email to me "Most service requests are dispatched to a mechanics within 4 hours and we usually have a technician in your home within 24-48 hours." It was more than 36 hours later that I received a notice of an appointment with the technician, and it took four days to get a technician to my house. Then the technician had to report to you his findings. I didn't get a response to that until 3 days later. Today I got an email from CHW saying that the next appointment with the technician was set for this afternoon, but the company said they didn't even have the dishwasher part in yet. So now, 9 days later, my dishwasher still is broken. I'm extremely disappointed with your service and communication.

The HVAC was actually overheating, the technician Alex **, was very professional and got the system back and running in a timely manner. Great technician, he took the time to explain what was wrong and how to avoid it possibly happening again. I would highly recommend Mr. ** and Choice Home Warranty! The system is back up and running with no issues.

The technician was wonderful, however the amount of time (1 week) it takes for CHW to get a tech to my home is terrible. This is pretty much all the time as it seems CHW has a hard time finding technicians in my area.

I just signed up for CHOICE services, so I cannot speak to whether their services are good or bad. The phone salesperson, on the other hand, was very knowledgeable and courteous. If this is any indication of the type of service offered then I would recommend their services to anyone.

Customer service representative was unable to resolve my issue as it was beyond his level of support. Gift card I belated realized would take 30 days to get to me not only is that amount a farce but I have to wait to "do laundry" 30 days. How inconvenient. My funds are withdrawn automatically.

Some of the worst salesperson I've experienced. Tal was super nice trying hard to sell a 6 year deal. I couldn't. Did monthly. I called back because of seeing horrible reviews. He asked why did I waste his time. Then said, "It's monthly deal so I don't care." Just shows sales does care about actually helping, only about his commission. I told him to cancel it. He said I'd be refunded. Didn't trust him. Called the customer service number to find He didn't cancel it. He's a liar. I don't do business with companies that employ these kind of people. Won't ever trust this company.

Starting from my claim CHW was so caring and attentive. They took care of my refrigerator. 512 Appliances man Mr. Clint ** was so friendly and knowledgeable. He completed my job done most efficiently. My refrigerator is working great. Problem solved. Great job..

I was online comparing different company benefits vs cost and Troy reached out personally within seconds, Not only was he pleasant, he was quick to answer any questions, polite and offered several different ways to pay including senior and veteran discounts. Troy was a good salesman and representative for your company! We switched companies after 15 yrs with another! :-)

The technician came in and he just hit the reset button and the garbage disposal started working it did not take very long. He showed me where the reset button was. The technician was very nice and concern about my problem.

I called Choice and the appt was easy to make and was set up within a few days. The company did a very good job. They were polite, neat and very knowledgeable. Would recommend to others. The home warranty eliminated stress and is very reasonable. Thank you.

The explanations and questions answered regarding a new home warranty insurance policy by Shemar were very clear. Also his suggestion regarding the possibility and benefits to buy a senior policy (we are in our eighties) was an revelation so we purchased one.

I was wondering why there was no email or confirmation starting in December for the top Choice home warranty for 37 per month. I called again and still got no help. I'm wondering if you are a fraud. My number is ** Danielle **.

Anytime I've needed service, I've found Choice Warranty to quickly answer the call and have a vendor response, over time we have come to rely upon Choice warranty for all our home needs, it keeps us worry from from large bills of repairs and guessing whom to call, thank you.

The rep was understanding and thorough. She provided the service and explained the process which the customer should expect. Previous clients rep (multiple) had make me cancel my contract. I giving Choice home warranty another opportunity to provide the service in my contract.

I am a new customer to Choice Home Warranty as I was previously with AHS for 10 years. AHS decided to increase their fees and Choice was happy to take my business. The agent was very helpful, knowledgeable and courteous.

Tech was very nice. Nice young man. and worked fast. Fixed my sink clog immediately. Cleaned up and even wore shoe coverings very professional I liked him. I had used, 2 bottles of drain cleaner nothing worked. He had a tool that worked great.

My dryer broke down the evening of 12/4/22. The morning of 12/5/22 I placed a claim with Choice. I had a visit from a technician from Bradley Repair that same day, his name is Brad. He was early, extremely courteous, knowledgeable and had my dryer working in no time. I was extremely pleased and would be willing to recommend this Brad and his company and Choice Home Warranty to anyone. This was my very first claim since switching to Choice.

My initial appointment was scheduled for 4 days out. I called the company and requested an earlier appointment. The owner said that he had a truck in my area, and could meet me at my home in 15 minutes. I rushed home, and they took care of the issue that evening.

The appliance place that came to fix our issue was phenomenal. With that being said there are two things that I do not like about choice home warranty. 1) With the cost of appliances being that they are they will only give you a small amount if they can not fix your appliance. 2) They don't call to set up the appointment. They make it and send it via email which is not always the best because you may not be able to make it on that day and to reschedule is horrible.

Kevin from Kevco was great. He was helpful, nice, and knowledgeable. He was informative and communicated well with us before coming out. He explained everything thing well and gave us some helpful pointers. I would recommend Kevin. He knows what he's doing.

I’m being told that you’re going to charge another service fee for the heater. I told you that I thought it was the thermostat. But had I said heating system you wouldn’t be charging a second service fee. Please reconsider your decision. I’m not an expert and guessed thermostat but it was only a symptom of the actual issue needing repair.

I called Choice to report that my hot water heater had broke. They quickly assigned Fort Worth Plumbing LLC to do the repairs. This was within two days that my repairs were done. Very happy with the results. Highly recommend Choice for home repair warranty.

Robert ** the Tech was amazing. He was very personable. He explained the issue with my unit and the method by which he would fix it. It was a very positive experience and have already told several of my friends how great a job A & E Factory Service did. The warranty process was very simple. Thank you.

I talked to Derick about four times, did my due diligence with your terms and conditions along with a few others. We chose yours because of the replacement or repair terms. I am a veteran and feel like your company appreciates that. I also have my daughter who owns her first home at 23, getting set up tomorrow with Choice.

The man that signed me up explained everything. I explained that I was a senior and he gave me that discount. I was very happy with my experience. He also ask me if I was a member of AARP or AAA and I explained that I was a member of both. He explained that they give a big discount. But you have to pay the annual premium for 3 years. I told him that I couldn't do that and that I will just keep the monthly payments.

The technician was very courteous and listen to me explain the problem and what had happened prior to dryer not working. Technician was friendly and worked diligently and was a confident person ….Arrived on time …He called to let me know when he would be able to come work on the dryer.

Good service, good call center too and good technician. Check all those things. They assist good and they advice good. I like service and flow after service. They ask for satisfaction. It's good sign of good and care about customer.

I had filed a claim and was Offered reimbursement. This allowed me to work with a local contractor and schedule repairs so it didn't interfere with my job. When the repair person showed up Choice technician was immediately on his review and approval.

When I signed up I do believe it was included on the policy. The problem was with David ** who promised to send the section where the it specifically shows the "cell" as he called it. He did send a link that actually shows that it is NOT covered specifically. See the attached cut out. I requested several times to be cancelled. After being put on hold for over 1/2 hour each time they then send you to the resolution center. That would be where David ** never followed through. See the attached emails also.

I filed a claim and was assigned an agent, then assigned a new agent. New agent agreed last Wed that the water heater is bad and needs replacement. Since then, nothing from Choice warranty or agent as to next phase.

Choice Home Warranty is awesome! Their Customer Service Team responds rapidly to my claims. This is my second claim in a year and I'm very happy with them. I recommend Choice Home Warranty to all my friends and family. Thank you so very much!

The element was busted and repaired by an HW technician. Nice job, no fuss. I'd do it again. Thanks.

Spoke Aheem and he was helpful even when I came across as frustrated. He took time to research my issue and was able to provide a satisfactory result. Looking forward to an email confirming the refund and the cost of my renewal in 2024.

I called in to get home warranty insurance. The customer service rep was not very helpful. Luckily I knew what I wanted. He was very cut and dry after receiving my debit card information. He just said OK bye. I was asking a question and he hung up on me, he did not asked if I had any other questions or concerns. Just disconnected the call. He did not ensure he had the correct information. This made me feel unsure about this company due to after he receive my money information, he disconnected the call.

This time the technician seemed more knowledgeable and pinpointed the problem. This will make it the third time I had problems with my refrigerator. The last two times the problem was not corrected and I had to pay unnecessary service fees, which I feel I shouldn't had charged.

Very good service and timely; however, I forgot to ask the technician to check the main pipeline in the basement. Must I pay another $85 for him to return for that service? Professional demeanor. No time wasted. Came, heard the concern, asked questions and immediately tried to resolve the issue, to no avail.

One outlet could not be fixed in the bedroom. Everything else was done to our satisfaction. Will continue to try to get the other outlet fixed by another company in my area so that we can have full use of our outlets in our home.

I explained to the operator that I did not want to place the order for the warranty today and that I wanted to shop for services. He told me that if I just give him my card information that he would give me all of the information I needed. He then processed my payment without my approval and now I’m having trouble getting my money back.

Over two weeks getting anyone to come. Wasted 1 whole day on a tech from AB plumbing. Never showed. At least later you finally Greg from All Drains 70 and he replaced disposal quick. He knew what he was doing. Very satisfied with him. You people should have had my minor problem fixed in 2 or 3 days instead of 3 weeks. In my opinion I don't see how Choice home warranty stays in business. On second thought I do know how.

Your representative Victoria was attentive to my concern. She was knowledgeable about everything that had to do with the claim. I felt comfortable enough to explain myself. She was thorough in explaining the process I needed to follow. I had just been released from the hospital so Victoria's kindness was appreciated.

We had a plumbing issue and Choice could not find us a plumber to come fast enough so they told us to call our plumber and they reimbursed us. Minus the service fee. The service is awesome and cares about the homeowner. I like that if they can't get a trade for the homeowner they will allow you to use your own.

It all started with a loud popping noise in the breaker box. That was followed by high pitched humming from the box. Very worrisome! These guys probably saved my house from burning down! They found several issues that could have been dangerous and corrected them all. Good job!

There was a problem to begin with. The first technician looked at it and said it needed to be replaced. After 4 weeks with no answer from her I requested a new work order, which was done that day. A new technician came and said it needed to be replaced. You approved it, he went and bought one and replaced it that day.

Choice Home Warranty was fast in getting my appliance problem handled in less than 2 days. The technician was polite and knowledgeable. I made my claim online with no problems and got a response right away. I received a text message letting me know my claim was being handled and a text to let me know when I would have someone over.

Compressor wasn't working when he arrived, and he got it working but the refrigerator and freezer still didn't work. Waiting for report to be submitted by his company. Choice doesn't do anything in the weekend to approve the next step required to move the process along. Choice only does that on weekdays, so you don't want a problem that can't be fixed immediately unless it is on a weekday.

He replaced a part and it's working fine now and we took a hot shower last night because it's been almost two weeks. He was very professional and finished the job in a timely manner and cleaned up behind himself.

I live on a fixed income therefore, having a dependable home warranty gives me peace of mind that I will not be overwhelmed with huge expenses. I have used other companies that don't send competent contractors and always say whatever the problem, "OH that isn't covered" and want more money to do a job. I haven't had that problem with Choice.

Beau called and let us know what his schedule looked like on the day of our service call. Thereafter, he was prompt in his arrival time and did not hurry through our appointment. He was both knowledgeable and thorough in his examination of our water heater. He answered all of our questions and did extremely well with communication with respect to our situation. He was most professional. I would highly recommend him!

I submitted claim on Mon. A.M. Plumber arrived Friday A.M., great guy. Ordered new water heater, Disappointed in out of pocket expense, but still a deal to get a new installed water heater. Sunday now, waiting for install, have other not covered issue to remedy for now.

I can not believe how easy it was to initiate a claim and get an appointment! I was dreading the process and Choice Home Warranty made it simple! I would highly recommend them! Hope to say the same after the appointment!

Very kind representative. Called few minutes after I filled online form. He explained everything I asked. Very satisfied with the customer service and with pricing of plan I chose. I was with AHS for 17 years without company offers for any discount or better service. Looking into staying with Choice warranty for many years.

Prompt. Identified and fixed problem quickly. Explained what they did. Easy to understand and pleasant demeanor. Knowledgeable and professional. Called quickly and got pertinent information before coming out. Treated me with courtesy throughout. Arrived with all necessary tools and parts.

The only problem l have with any and all of this is when a part is needed for whatever appliance, they do not carry the part needed. Now l have to wait for an approval from Choice Home Warranty. So l have wait.

He was very personable. Quick to diagnose and order the parts. I would recommend him to a friend or family member. He also was prompt. Although the company gave me a time frame of 8 to 5 he call and gave us a more reasonable time frame of about one or two hours. He also likes SEC college football and my dogs.

Repair people were excellent and got the trouble repaired in a very professional manner! I would recommend this company to anyone that has issues with their garage doors. Thank you for helping me with this problem with this nice company of men.

I placed a service request and someone came out fairly promptly. They filed their report and then I received an email that coverage was denied due to “failure not something that happens under normal wear and tear.” How am I supposed to know what’s going on with my unit? I’ve had prior maintenance so I count on those people to know that. So then when I chose your service, assuming you would have my back, I am very disappointed that that is not what has occurred. I’ve been pleased in the past but this is unacceptable to me. Seems like you should cover at least some part of the necessary repairs.

Professional and quick to get repair company. Company knew the problem within minutes. I’ve been with CHW for years and always took care of my problem. I would recommend this service and company. This is a great one. Save you some dollars.

The repair man that came out was very courteous and knew what he was talking about. The spin cycle did not work, found out it needs a part but he did not have. He is going to order it and install as soon as he gets it.

The salesperson was informative, and sought additional deals for his customer. Did a good job of conveying the product. Was friendly and courteous. Explained the updated plan that I would be going into next year, the no excuse plan and put aside any fears it was bait and switch. I would recommend to a friend.

(Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits.) According to CHW this means hard water, Which makes my plumbing warranty useless in Las Vegas. You suck. You suck. You suck.

Both issues were addressed and not completed as of date, the wall had to be opened to fix kitchen sink and requires a new work order/claim to put back pieces of sheetrock that were taken out. Main main drain stoppage was not cleared to completion.

It took a 1.5 days after the furnace broke to find a technician and though the furnace is working, I'm still waiting on final repairs, which should happen in a couple of days. Overall I'm satisfied with the process but will feel better once it's really fixed.

Fernando from Air Pro was terrific! He made sure the toilet wasn’t stopped up and said that there was a 60 guarantee for his service. I would definitely recommend air pro to anyone. Choice Warranty was very helpful in finding a plumber to unclog my toilet. I am very happy with Choice Warrenty for my household needs/services.

It was a great experience getting hooked up to home Choice and now I have peace of mind knowing I'm protected by a great company and now I can spread the news to others how they two can be protected also.

My issue was a broken garage door cable necessary for the lifting and lowering of the door. The technician said that replacement of the cable was not included in my warranty. Replacement would cost me $150.00. I had already paid the $65.00. That seems very unexplainable and unfair. The technician Himself was outstanding.

Dishwasher failure, tech called and reported needed to replace. Choice doesn't cover full replacement in installation costs! Only cover percentage of "market value". If the price of replacement of current model is $600, Choice covers percentage of value based on age! This is not stated in Ad!

We recently moved to a home that has a 'ductless' heating and air conditioning system. Needless to say we started having a problem with the heater, 1st Reliable Air Conditioning was assigned to us and Anthony was wonderful! He was thorough in troubleshooting the problem, explained what we needed to do and provided suggestions on what we can do to make the system last. He was really great, we would use He again and highly recommend him!!

I got a prompt response to my claim and a quick repair. Placing a claim was easy and quick to do. My dryer was fixed in less than a week. I recommend Choice Home warranty to anyone who wants a reasonable home warranties! Thank you Choice Home warranty,!!

Our heat went out and we needed repair. Filed a claim with CHW. The technician from Emergency Response HVAC-R (Marquez) was on time, attentive to our needs and proficient. Everything went well. He was in and out in 30 minutes and our heat is now working great. Thank you.

Y. Cover things that you're supposed to cover. I am very dissatisfied with your service. It's a fight and a hassle to get you to cover what needs to be covered....You want me to pay half of the Pharmacy repair farmers fairly didn't.

Fast service ..They send the technician the next day. I placed my order through phone and it works just fine and got the reply in few hours. The replacement of the washer is on the way. Will surely recommend it to my friends.

This will be the third time you have been here for basically the same thing! The last technician said that the other man should have did something wrong. This will be the third time you have been here. Keep paying and still not fixed!!

Aaron was great salesman. During our conversation he explain service you all had promotion that was going on. Ask me did I have any question. Broke down prices each plan. Explain me terms and my options. Great experience. Aaron did awesome job.

Came out within reasonable time. He was very thoughtful in our needs and did the job. We appreciate him finding what was wrong and getting the job done. Gave us a few helpful suggestions that can come in handy. Perfect job.

Repairman gave me a call 30 minutes out, estimating his arrival. Right on time and went to work. Explained to me the problem and how he solved it. No nonsense kind of guy. No sales pitches for newer unit. Drew is the service provider I prefer. I have heat....

Technician on time, very polite and knowledgeable. Informed me of steps taken for ordering my repair parts, when to expect them and what they were. I don't know what else to say, I'm pleased so far but this essay thing is a little RIDICULOUS.

I spoke with an actual person at CHW and he was kind, thorough and fast to get me a claim number. I had an email from the service company within 1 hour of my call and they came to fix our heater that day instead of the next day when originally set to come out. Fixed it and were out in about 30 minutes. WONDERFUL service! Thank you!

One procedure for a leaking showerhead extension was handled quickly and efficiently on a Saturday morn. Daniel was professional, and gave me confidence in his ability right away. The second was for a refrigerator control panel, and Garth arrived on a Tues morn and performed the repair quickly and very efficiently as well. I was very satisfied with both results left me feeling very pleased that I signed up with CHOICE.

I have been with Choice for over an year now. I filed 3 claims so far and they have been nothing but very prompt and exceptional from claim registration till delivery of service. Their service providers are also very good and knowledgeable. All 3 times they did a very neat job. They did not charge for any follow up visits. Creation of claim is very simple process and came be done in your mobile. I am very glad that I made the right CHOICE when it comes to my house home warranty. Please keep up the good work.

The repair man came, spent almost 4 hours replacing the works of the refrigerator and making sure it was running correctly, before he briefed me and then left for his next appointment. He was knowledgeable and professional and cleaned up after he finished.

I am a new customer, filing a claim is easy. The timeframe that I waited on a part for my dishwasher was longer than expected. My second claim was easy to file as well, but the wait time for my appointment is over a week long for a leak and slow drain. While these are not reflective of Choice Home Warranty, they are reflective of the companies that they have contractual agreements with.

I recently made a claim on line. Spoke to no one. I received a claim number and a notice that a technician would text and email me to set an appointment. About an hour later I received this email request to comment on my experience. So far, so good.

I was able to put my claim in online. It was quick and easy. I immediately received a confirmation email with the contact information of the company that would be performing my repairs. A technician contacted me within a few days. The repairs were completed within 48 hours.

Requesting service was relatively easy. However, getting the service was another matter. It took almost a week for the service provider to be available to provide the service. This is the first time I requested a service and I hope that this long wait period is not the norm.

I was pleased with my experience until the end of call. I had questions and the person I spoke to seemed like he couldn't wait to get off the phone and ended the call before I could ask my question. The email I had received giving me a quote, did not stipulate a service call for $75 was only if you paid in full vs monthly payments the service call is $85. That should be stated upfront.

Was very professional and explained everything in detail. Wish I had done this sooner. I am hoping I won’t have to use this but I now have peace of mind if anything breaks down knowing that it will be covered.

The technician came out in time. Looked over the double oven hinges and identified the problem. He was very friendly and knowledgeable and is going to fix our issue. He will be ordering the parts and come back out to install. Very good service.

Spoke with Willy this afternoon about coverage for my home. This gentleman was extremely polite and informative, so nice to speak with a person like him. He was one of the reasons I chose to go with your company.

Our guys was great! He explained everything. Was quick and to the point. He was extremely personable. I would trust him to work on anything in our house. Please take care of this guy and keep him around. He is one of the best experiences we've had with Choice.

When I shopped around for the best coverage for my home I found Choice Home Warranty. It offered me the coverage to give me peace of mind. I am so glad I found this plan! Now I can rest easy knowing that my whole house is taken care of if a problem should arise!

Have thought about this for over a year. Researched many different companies. Spoke with several reps from various companies. When I declined to accept the offer most sounded irritated. Choice always said, "Could I call you in a month or two to try to earn your business." Today it was good timing and I decided to go with Choice.

The young man I spoke to was so nice and helpful. Signed me up in no time. The house was bought in April of this year and we have a policy thru American Home Shield and are not happy with them. I hope this goes better

We pay an annual maintenance fee on our HVAC system as required by Choice. So when they say we need a part replaced per the manufactures specifications, we called Choice to perform the service. But we were told the repairman he could not perform the required service because Choice needed to approve, even though he confirmed the part needed to be replaced. This is why we called Choice in the first place. So we ended up having to pay for a service fee without the needed service. The repairman then told us there is only a 50% chance you will approve, because your service desk is managed by a group of recent high school graduates who are not qualified. This gives me a great lack of confidence in Choice.

Prompt service is a must with me. In my experience with Choice Home Warranty, they are always prompt and courteous. They let me know if there is a delay in finding a prompt service is a must with me. In my experience with choice home warranty, they are always prompt and courteous. They let me know if there is a delay in finding a reliable contractor or any other problem that may arise. I highly recommend this company. Reliable contractor or any other problem that may arise. I highly recommend this company.

Blaine from Graham Garage Doors did a great job getting our garage door working again. He is skilled, courteous, friendly and customer focused. We will be using Graham Garage doors for all of our maintenance and service needs going forward. I highly recommend them.

This poor man was very busy so I had to wait until yesterday for him to get around to me. Very clean, nice, professional work and worker. ALSO I appreciate that he did not leave a mess or any trash behind which so many repairmen leave messes.

On time, very good. Had one issue. They found three others, replaced all items. They were very good. Would used them again. Top Choice team! They were so courteous, even to the point of showing concern for my husband's disability. Wonderful people.

This was the first time I used the service. I‘ve had it over a year. I was on edge about how long I thought it’d take to get a service scheduled. Turns it was perfect. Looking forward to service day (Monday) so I I can give more about my experience.

The plumber you sent was very nice and professional. With the first 10 minutes he knew where the leak came from, and it was fixed within the hour. He put me at ease about the leak and I would totally refer him to others.

Only top element heats. I would recommend to a friend. Great people to work with. Very kind people to work with and speak to. They are very aware of the services they are offering. Great. Great. Great. Thanks Edward **.

The rep did a perfect job informing me of what I needed to know and was prompt and timely in the process. As a new customer, it was important that I felt as if this is a company that cares about the work they do and put quality into providing service.

Recently needed a repair on my stove. Entered request online. Within a few minutes I had a work order, they had a service provider assigned and we had a repairman that afternoon. And the repair completed! Great service! I would highly recommend.

Called you. It took 10 ten days to get a service technician to look at my furnace. Glad it was not freezing out. Was supposed to get a free service call cost me $60.00. The last two times I called you you could not find me a service technician and when I found one they did not want to come to my house as they probably had bad experience with warranty companies. DO NOT AND WILL NOT RENEW MY CONTRACT WITH YOU PEOPLE.

Applegate Tech - Superior - could not asked for anything better. 5 STARS PLUS for hire Applegate for other job not under warranty. Quality home and good service. Friendly Tech. Service of Choice Home Warranty sucks - nothing good to say about choice home warranty. Minus 5 stars. Check the company out online.

The technician (Aaron **) was excellent!!! He diagnosis and fixed the issue in no time. He also gave me pointers on how to troubleshoot future problems. He was professional and courtesy!!! If I have electrical issues again, I want him to come out!!!!

I had to wait longer than I would have liked to get the service, but once here, they determined that I would not need an entire sewer line replacement and that it was blockage within just one pipe. This saved me nearly $3000. Yes, very happy with them.

The plumber was very nice and knowledgeable but had to order a part. We are still are waiting on a part and insurance approval. Meanwhile my daughter and others living in the house have to come to my house for showers. I don't mind but what happened to getting the job done right away?!

It was pleasure and they were on time and solved all my problems. They are reliable and services and I recommend to anyone looking for a great warranty company. They came in a responsible manner and it was a pleasure working with them.

The young man that took my call at CHW did an excellent job in taking the info for the service call. Was very prompt and knowledgeable and very courteous in filling out my request. He also was very patient and explained how my request would be fulfilled. Very helpful.

The product offered was exactly what I needed. Gives me a real sense of confidence in living a rural lifestyle. Shawn was very helpful in getting me the best warranty for the money. The transaction process was very easy and quick.

I bought my home warranty a few months back. I've had to use it twice. One time was for my Refrigerator and the other one was for my furnace. Both claims were took care of and I just paid my deductible. My warranty will more than pay for itself. I am satisfied with Choice warranty.

The plumbers were professional and courteous. They found and fixed my plumbing issue which was challenging. My bathroom was leaking into the basement. I thought they would have to cut the ceiling to find the leak. The plumbers elvaIuated the problem and was able to fix without cutting. I also appreciate the prompt service considering it being after a holiday weekend. Submitting a claim was easy and well worth money.

I was not told I could not change billing date because I paid on 1st of month. My payment has to be paid on 3rd. Therefore, I want my warranty cancelled effective immediately. I thought I had found the warranty I wanted, but I will not have the money to pay my monthly bill on the 1st. Therefore, I must cancel this warranty.

Was not working properly, kept recycling. Gas would come on burner would light. After chamber got up to temp, blower would come on, and fire would go out. Called Choice Home Warranty in the AM, was fixed by 4 ish PM, same day! Cannot beat that!

Excellent representative for CHW! Explained in detail the product, answering all my questions and provided me with an outstanding policy! Thanks for your excellent service!! I was very impressed with your knowledge of the product offerings! Looking forward to a long relationship with CHW! Henry **

They were on time. WELL within the window they gave me. 11-3. They arrived at 1145! Were professional, fast and explained what happened. Even gave me tips to prevent anything else minor from happening. They were done so fast. Just above what I expected. Thank y’all.

Received a call from sales representative Patrick who was very insistent on getting my card number to start a policy without me seeing any information regarding the policy details. He continued to try and sell me additional years etc. which yes is his job but truly felt like I was dealing with one of those scammers. He hung up very quickly once I gave a firm no on paying extra years upfront. I then received an email with my policy information and my address was wrong. If he wasn’t so quick to be in sales pitch mode, he could have gotten the information correct. Whole experience left a bad taste in my mouth.

Very fast response!! I submitted my work request in the evening of 30 Nov 2022. I received a call from the technician in the A. M. the next day. Repairs were completed before 11:00 A.M. Great and expeditious work.

Not happy with service. Plumber came out stated septic backup. Still waiting for septic to be pumped out. I could use my own service but I am required to have ANOTHER inspection by septic company and submit it and then wait for approval. Unreal. Plumber already stated septic backup. Can not use water cause it will back up. Very disappointed with this. Nothing but problems with Choice Home Warranty.

On December 1 I spoke with Clarence in reference to joining Choice Home Warranty. On our phone conversation which took two calls because I was not aware of my plan I had just signed up with. I also needed to add coverage. He was a bit quick and lacking respect and being cordial.

The LG technician was great. Choice C.S. However is not great at all. I was disconnected several times. I was put on 30 plus minute holds 5 to 6 times and my issue is still not resolved. My service charge went up. My monthly charge has now gone up. Never got a call back from the resolution specialist. No appointment set for resolution. Terrible service.

I searched top recommended companies for home warranties. I have had AHS for the past year and have not been satisfied with their contractor and then they raised my monthly premium without notice. I contacted Choice Home Warranty and was quickly assisted in starting a new plan for more coverage at a better rate! My plan does not begin until Jan 1, 2023 but I am looking forward to a much better experience.

I joined CHW because of the great reviews I read but I have yet to receive this excellent service. Before I put in a claim back in August I called first to see if it was covered, I was told it was, however when the contractor came to my home not only wasn't it covered this contractor was not who was listed in service contract but instead someone the initial contractor sent to do the work. The actually contractor was not a licensed plumber but instead a handyman had no website just a Facebook page. The '"contractor" didn't complete the job correctly and I had to called an actual plumber. This was just a simple shower faucet replacement that ended up costing me more money than it needed. When I mentioned to CHW they were appalled that the contractor they hired sent someone else but didn't really do anything about it other than say they would have the initial contractor removed from their services.

The service tech came out as scheduled. All parts for my dryer were approved by Choice Warranty. I would highly recommend this company. I have used other companies in the past and they were not dependable. I am very satisfied.

Best Home Warranty. As a Realtor I always recommend to my Buyers to buy one for their home and to Sellers I recommend to offer one for the Buyer. The reason I do that is because I have tried other Home Warranties on my own property and found out the Choice Home Warranty is the best with the best service every time. I am very satisfied with them.

Incredible policy, covering lots of items in your home. From HVAC to the faucets. Fast and reliable vendors. Take a very fast time to approve the claim and send the vendors. I using it for each my transaction and my clients are very happy as well.

The level of dissatisfaction, lack of professionalism, and general disregard that Choice has for their clients is comparable to going to a store, buying a product and leaving the store without the item. To speak plainly, they have not followed through on a single warranty call for the entire duration that we have had their "services". The company appears to allow anyone to sign up and offer their specialty without being screened, dispatches them to collect the deductible, then NEVER follows up to complete the repairs.

So, my first claim was denied. It was a simple toilet replacement. I feel lied to by sales. Not a happy first experience. I was assured preexisting conditions were covered. The sales person made it seem like the age of my home was not an issue or how the original builders did things. My last warranty company was more forthcoming. I'm thinking of changing already..

Wesley was so prompt, skillful and polite. It was a very impressive service experience. My husband likes to watch service technicians work which I think is rude. But Wesley welcomed Mike’s interest and even provided a step by step description of the testing process, diagnosis, and repair.

I really appreciate the professionalism of the techs who came out to service my refrigerator and washer. Both gentlemen demonstrated the expertise to assess and repair the issue with my washer. The tech is returning to address the refrigerator once Choice approves of the return visit.

Michael was very professional, thorough, and explained the plan well. Thank you for offering the senior plan and my being a member till 7/1/2026. This gives me a great peace of mind as I know when I have items at home fail, I am covered and will be covered. Thank you.

The repair person was excellent in all phases. Confirming appointment, arrival time, repair itself, and speedy service. I would recommend Choice to everyone with a home!! They did everything they could to get my dryer fixed immediately. He was excellent

I am beyond please with Choice Warranty. They are extremely professional, prompt and efficient. They have always resolved my claims very quickly. The monthly price does keep going up every year, however, I do not mind paying the extra money because I know that this is a reliable company who will fix my appliances when needed.

My bathroom sink that drains from my kitchen and laundry room got completely obstructed on a Friday about 2pm. I called and was told to stay by my phone because someone would be contacting me In less than an hour. Friday turned to Saturday and then Sunday with no word from anyone. I kept calling and was told over and over again that they were diligently working to locate someone. Well, Monday morning, after using every towel in my house sopping up water and not being able to Launder them or wash a dish, someone was on their way WEDNESDAY. Yes 5 days. WTH. So, now I know if I need anything, you're available Monday thru Thursday. The technician who came was wonderful.

The garbage disposal has a leak need. It to be replace. Also wasn’t working. I have to paid 45. For the visit it the technician and 75.00 for the part you suppose to replace that part for free. I am very disappointed. Choice never take responsibility for anything.

This was 3rd time for same issue and this one never quit until issue resolved. Prior fixes did not have the equipment or gave up. While ever so pleased with the service I am not pleased with the warranty service or lack thereof.

I was so happy I bought the Home Warranty. The spring broke on the garage door. I went online and notified Choice Warranty. Within 2 hours I received a call that from a repairman. Someone came and replaced it the same day. Great job.

Weathertech service was wonderful. Great contact. Fast repair of air conditioner. Diego was knowledgeable and friendly. Would definitely recommend. Choice Home Warranty handled the request quickly and we are very happy. The company was in contact with us before service and arrived on time. Diego was very respectful and professional.

My experience has been horrible with Choice because they failed to properly warn or inform me of a limited liability amount of $500 prior to service being rendered by the technician. The resolution representative was the rudest and couldn't explain how the company Choice contracts with doesn't have a guide to charge within for services rendered. Choice should not decide on a provider who likely will charge more than what will be covered under a customer's plan per policy. The customer should be given an option to choose whom they'd like to use for work if there is no negotiations of rates done with the technician in Choice's contract previously. The technician of Ray's Repairs was late but he provided great service upon arrival. Therefore I'm completely happy with the technician.

This Technician, that came out for my Dryer's 4th repair, was quick and efficient. Best Technician so far during my entire time with Choice Home Warranty. Please send this Technician out for all of my appliance repair needs. Thanks in advance for your cooperation!

The technician checked the dishwasher thoroughly. He determined that the timer was broken. He sought to find a replacement part at four locations. No replacement part was available. So he concluded that the dishwasher was beyond repair and recommended that I replace it. I agreed.

Once we finally got an appointment was happy with technician, but I wish Choice could find a better way to set up appointments. You always make them when I am at work, and the phone number I call to change them is automated and broken and I could not get a person to help me. It took 3 times with Choice to get the technician to some out. I realize not all of this is your fault, but I would prefer just the info and not an appointment I can't get to.

I was extremely pleased! Mike ** Is one of the best, he knew immediately what the problem was and fixed it very quickly. Came out during a holiday weekend and did an amazing job. I would definitely refer my friends and relatives to Choice Home Warranty. In the past I did not have a very good experience with Choice, however I am extremely pleased with the improvements.

Thanks for helping change our home warranty. Our new Choice warranty will cost $300 less than the service we formerly had, which jumped that difference in ONE YEAR. We appreciate your cost compassion. We look forward to seeing why Choice Home Warranty is the top-listed service of this kind in the US.

Luke was great! Seniors need a matter of fact kind of sales person., and not pushy or hard sell. He made us feel we meant something to him. Maybe that’s why he is a supervisor. We hope our relationship regarding feeling our home amenities are covered and Choice is there for us if we need them. Please commend Luke and we hope all of your staff follows his pattern of professionalism.

The repair shop called, let me know what time frame he would arrive, called when on way keeping me informed. Repairman was polite, friendly, quick. Repaired refrigerator and cleaned up mess. Reassembled and instructed how to clean grill when I asked.. I was impressed with the quality service.

Nothing is covered under warranty. Make sure you read the fine print. Exclusions galore. Would not recommend. Look around before purchasing one. The contractor they sent was very friendly, explained everything to us, and did everything very quickly. I would recommend him.

I HAVE BEEN WAITING ALMOST TWO MONTHS FOR TECHNICIAN TO REPAIR KITCHEN FAUCET. Did get electrical issues fix after 4 weeks. Did have a service co that was ok'd to do both jobs but canceled day before because stated lack of payment for past work.

I called to request this home warranty service, referred to me by my military buddy, the agent was able to give me a clear and concise overview of this home warranty system, how it works, coverage details, and the totals savings involved (this is really what's great about the plan).

Great company. It just took a while to assign a technician to come out to diagnose my appliances. They did give me the option to pick my own technician but that takes too much time out of my day. The technician finally came out, diagnosed the issue and Choice offered me a gift card from Lowe's.

I have been charged on my card for 6 year contract that I have not received any email or confirmation yet. I am concerned the validity of the order placed, I need confirmation sent to my email about the coverages in detail and the guarantees placed, Thank You.

At first I was disappointed because of lag in communication. However the technician from Air Choice consoled me by his professionalism. I appreciate your response to his diagnosis. I do however have concern about the refrigerator claim. It has not been resolved but with this situation I feel confident that it will be satisfactory.