Choice Home Warranty Reviews

Emmanuel ** called me to confirm my warranty I needed for my home in Bullhead City. I was reviewing the plans online when I received a call from Emmanuel. He was friendly and professional regarding the plans available for my home. I now have home warranty for at least 3 years.

Choice chose a company that was well represented by the service person who showed up. He was personable, knew what he had to do and did it. Although I did not receive much reimbursement, I understood the reasons why and appreciated the persons who explained it to me. This was my first time with this experience and I will get more proficient with it. I think they have a good and necessary service.

We are very satisfied with the technicians CHOICE has sent to repair/replace our appliances. They are efficient, clean, and very respectful of us and our property. The turn around time could be somewhat faster, but when needed, I hope, it would be given. We are very pleased with our choice of warranty company. Would recommend them.

I am very disappointed that you would not warranty my appliance. This is my first experience with Choice and your decision has me concerned about future dealings with Choice based on the assessment of one vendor who actually worked on the unit in the past and said he did not like to work on this type unit.

Since your warranty don’t cover my AC because lack of service. I didn’t even know there was one in the attic. I’ve never been up there and I have to pay for the service, I’ll be looking for coverage elsewhere. Not at all pleased, I had heard that your company wouldn’t pay for ac. Now I know it’s true.

He used shoe covers so not to track on our carpet. Went to the attic and took pictures of the problem. Review the problems with me and talked to the Insurance company with me, However 2 days later I received an estimate which was more than I paid for the whole system. I was also told they do not deal with insurance companies. Now 2 days later I am back to square one in getting my A/C fixed.

By far Choice Home Warranty provide some of the topnotch services and coverages in the industry. I would highly recommend Choice Home Warranty. I never thought or considered any type of home warranty. I just never thought it to be that important. But I came to the realization that having a home warranty coverage is like having auto insurance coverage. I see the importance of it now.

Technician was very friendly and knowledgeable. Arrived on time with the window given to us for his arrival. Was prompt in taking care of the issue. Would recommend this tech to anyone in the future and if any further issues would like to have him come back. He was considerate and explained everything that he needed to do and why.

Problem with the heating system blowing cold air was diagnosed correctly and temporarily repaired to provide warm air. The technician was approved by CHW to replace the old faulty part with a new flame sensor. He also recommended that I replace the furnace air filter regularly using disposable filters to provide maximum air flow.

Very pleasant. Listened to my issues. He checked everything out and narrowed down the problem. I will be happy to have him return and finish the repairs once the parts get here. I am happy that I don't have to replace my stove. Updates came to tell me how my appointment was progressing. The technician informed me right away as his day went and when he would be here and also when my parts were ok to be ordered. I really liked him and I requested he return for the final repair.

I rated the technician a 10 professional, the problem however is that my problem is only half solved, I don't blame it on the tech, but the company, that don't repair what is necessary to complete the job, I will be cancelling this policy and looking for another company.

It took over 4 months, with no movement and no dryer. We finally had to go buy our own at almost 600 dollars. Choice only gave us $408. We were told when we signed up...for 6 years and in online ad, "We fix it or replace it." Neither occurred and we were without a dryer during the winter and had to use a laundry shop.

My first time to use the service of Choice Warranty, water went out on a Sunday, I filed a claim as soon as I knew it was out, I didn't expect any response immediately but was surprised that it did respond. Message said claim had been assigned to a company and they would be contacting me on Monday. A company contacted me on Monday and said they would be here on Tuesday. However they didn't come at the given time, I called back and they set up another time frame for Tuesday. I am waiting at this time to see if they come.

Luke of T5 Appliance repair was polite & professional. He correctly diagnosed our dishwasher control panel as faulty and ordered a new one. Just as he said, the part arrived 2 days later. Luke called to arrange installation. Once installed, we were back up and running. He left our kitchen clean & clear. We'd definitely called T5 again.

The HVAC repairman contacted me prior to the scheduled appointment to get all the information regarding the outage, asked questions about what did seem to be working so he would be prepared. Showed up earlier than the scheduled appointment, identified the multiple issues impacting the HVAC operation, replaced parts and the system was up and running quickly. Very professional and friendly.

The technician came a little late but was courteous and professional. He says he replaced something on the air conditioner. It was cold that day so we did not turn on the air yet, so we are not sure it is working properly. He was very confident it would work and we had no reason to doubt him.

Wade Plumbing did an excellent job fixing my toilet and bar sink. They were very professional and did quality work. Wade Plumbing kept me informed not only regarding the scheduled appointment but also the progress of the work which was being done. I would highly recommend them for any plumbing needs.

The company responded in less than 24 hours. Technician was friendly and an expert in his field. After a previous request for a refrigerator, which took 7 days and the loss of all contents, I was sooo pleased. I might even renew my contract due to this experience. After the previous encounter with the refrigerant I wasn't sure that Choice was worth it. This company is a true gem.

The technician was great, fixed the oven with no issues. My issue is that customer services do not take the customer time into considerations which I was told that it is all about the tech and not the customer. There lies an issue. My appt was set for Friday, 4/19/24, and it was change to Thursday, 04/18/24 on Thursday for the tech not that it wasn't good for the customer.

10/10 rating for My Appliance Savior. The technician was professional and efficient and repaired my refrigerator quickly. The technician diagnosed the issue- obtained CHW approval and promptly returned to complete the repair. I highly recommend this company for any appliance work I may need in the future. This company has my full endorsement. Thank you.

The technician was awesome. Caring and an expert. We're very pleased with your service. Glad we are a part of choice warranty!! Technician was very interested in getting to the problem and making us happy. He was also very knowledgeable and persevered to get it solved. We would want to use him next time if needed.

The Representative was very friendly & knowledgeable. He arrived on time. He took a look at the sink & knew exactly what to do. He completed the job and we have not had any problems since her left. Thank you for your time and effort.

So far, not so good. Although I am pleased with the pricing & the coverage, I am not pleased about the charges going to my bank when I specifically asked the guy to wait until Thursday to charge my account. To my dismay, when I checked my account this morning, the guy put my charge through last night. I will have to wait until Thursday to get my meds now due to his I ability to follow 1-step directions. This truly annoyed me. Hopefully, I will see vast improvements in this product. Right now your company struck out right out of the cage.

The technician diagnosed the problem as a component failure and said that he would order it and return to install it. Until then, we cannot use top rack of dishwasher. He arrived on time, accompanied with someone trailing him. The technician demonstrated his competence and confidence. It was a generally satisfactory experience.

The man that came to clear the drain on the tub was efficient and very polite. It didn't take him very long to clear the drain. He didn't leave a mess when he was finished. The girls were able to shower last night with no problem. We are all very happy to have the bathtub drain clear.

Technician came to the house and told him my ice maker machine is leaking water on the bin making the ice frozen and hard to dispense. He immediately removed the ice maker and discovered where the leaks was coming from. Also I told him about the pedal not coming back to hem pressed. He found out that there was a broken parts inside. He said he will order the parts and get back with me. I highly recommend him to any customer needing troubleshooting on their refrigerator. He’s fast and right on. Very professional and very knowledgeable about his work.

In this experience with Choice Home Warranty I discovered that "Replacement Value" does not mean the same as I was led to believe. I was asked to replace what I had with a cheaper name brand than what I had. The amount given was not enough to cover the replace cost. In "Your" advertisement, we are led to believe that items damage or broken will be replace with equal or greater value products.

It was very easy to schedule the repair either online or with a representative. The repair was scheduled the next day. The repairman called approximately 10 minutes prior to arrival and was very courteous. He fixed the problem within half an hour. The $65 includes both labor and the material, which is very cheap considering current inflation. We are very satisfied with Choice Home Warranty's service.

The technician was on time, called to let me know when he was on his way, was polite and informative. He explained the issue and told me how he was going to resolve it. I believe he did resolve it and then he collected the 85.00 fee and then left.!!!

He was professional, and friendly. He was on time. Fast and explained what he was doing well. He located the problem in the drains and repaired the trouble in no time. He was neat in the cleanup, and we would use him again if we have any additional problems. It was a very easy procedure to get the help we needed. At our age it’s nice to know there is credible help available. Thank you for the great service and professional.

When I called and said I had a leak in my shower, I didn’t know where it was coming from! The plumber found that the shower was pulling away from the wall and when he called into Choice Home, they wouldn’t cover it!! Now I’m out the money to fix it ($400)! Thanks a lot!! Not very happy about it!

Please do not get Choice as your home warranty provider. I went with Choice because the monthly and deductible was cheaper than the others. I paid the cost for going the cheaper route. They low balled me on my Washer and Range. I had to come out of pocket several 100 dollars to replace my items. Three of their contractors told me (at different times) to get rid of them. I placed a plumbing claim in January. They couldn’t find a contractor until the middle of February. The first two contractors wouldn’t even come out. The third kept giving me the run around. I didn’t get my issue fixed until April and what I placed the initial claim for wasn’t fixed. I canceled them to keep them from taking any more money out of my account. Their customer service is horrible. They are rude and will hang up on your face. If you are considering Choice, remove them from your thoughts. They gave me more stress and heartaches.

He identified the problem and fixed our washing machine so very quickly. He was on time and was friendly. When you don’t have a washing machine, you need it fixed fast and he was the one to do it. I was so grateful that he had the part that he needed with him as well. What a blessing!

Technician was great, very quick turn around on getting a tech to my house. Unfortunately, it’s been a week without A/C and I have still not heard back from Choice about the disposition of my repairs. Reached out and still have not heard back from Choice. We live in an area where A/C is a necessity, given the humidity and heat. Would definitely like to see faster turn around in regards to repairs.

For the most part the system works well. We have had a few experiences where the technician assigned to us never shows up. When we call they know nothing about the appointment. We assume there is some failure of communication between Home Warranty and the business they set up to see us because we get the same response from completely different businesses. Additionally, there have been times when we would prefer to use the same business or technician who had helped us previously. We never seem to get that to happen. They don't know how the process works and we certainly don't know. Those are our 2 main complaints.

Company was very timely, polite and informative. This was a great experience. They were very knowledgeable and they were in and out very fast. Choice was the best decision we made and it gives you peace of mind knowing that there is someone there when things like this happen. I would recommend them to everyone considering a home warranty. They are simply the best!!

I am new to you and I am already dissatisfied with your service, I have not had hot water since Saturday and was ok with someone coming out today and now without any notification you rescheduled my appointment, this is so unacceptable, I need this appointment put back to today, if not I need someone to call me personally and explain why.

Within two months of moving in my garbage disposal started leaking. I filed my claim and within a couple days a plumber was at my house to diagnose the problem. The replacement was approved the next day and within 2 business days the plumber was back out to install the new unit. Super easy!

I had to wait for a month to get an appointment. The contractor was not local. He came from 4 hours away. In the meantime there are numerous pool companies here. You need to make it far more easy and beneficial for bigger, local and more reputable contractors to incentivize them to work for you.

I see a $100.00 "service fee". Every call has a $100 added fee, that is exactly WHY we sought a home warranty, we do not trust this unnecessary upfront fee, please just cancel right now, my patience has expired. I have notified the CC company. Terrible business practices. Call me asap. I may call the BBB. As this appears too deceptive on your part.

This is the second time in less than a year that my oven stopped working. You have chosen once again to repair it rather than help purchase a new appliance. This is quite frustrating. The appliance repair person can not repair this oven again until a new gas valve is installed. Apparently this requires a plumber.

I put in a call and received a claim # at 3:19pm this afternoon and have yet to receive a call to have someone come out to fix a leaking toilet... :/ So... I'm not feeling like a valued customer at the moment. Hopefully, someone will call soon so that the issue can be fixed.

Made a claim that night and received an appointment for repair next day. Service technician came out a replaced pump on septic tank got everything working properly. I was very satisfied with the technician work. And Choice Home Warranty. I would recommend choice warranty to all my friends and the repair company that did the repair.

Please stay away from Choice Warranty, twice I’ve put in a claim for plumbing of which one was denied. The first one, a leaky drain from tub upstairs of which nobody was available to come out after 48 hours, at which time they send me a email stating I can seek my own plumber. Then it becomes my job to do what I would’ve completed on my own. Afterwards a garbage disposal backing up into the shower, improper install copper to plastic will always leak so not covered. How does a homeowner, with a home inspection, know something is installed improperly? When signing up for the warranty, that’s not made aware, you’re not forewarned on such clauses, of course not. So I canceled the policy of which now I’m required to pay someone else to diagnose the problem then to pay to have the repair completed. I’m beyond frustrated. Stay away.

Great service on bathroom faucet link repair. Parts needed and assessment was done in a professional manner and efficiently. I am very pleased with the technician knowledge and skill at which technician displayed. I am very glad I am covered by Choice Home Warranty at a very reasonable monthly amount.

Technician came fairly quickly to check our machine. He seemed very competent and determined it needed to be replaced. Choice agreed and made a reasonable offer towards a new machine. The downside is how slow they are to fulfill the offer. Once agreed they said they would send an e-gift card for Lowe's but it may take up to 30 days. Why should it take longer than a couple of days as it will come by email? It’s been 11 days. Still waiting and using laundromat.

Choice Home Warranty will not cover my dishwasher leaking that needs to be replaced because in their opinion the bottom of the dishwasher being melted overtime and having cracks in it is not wear and tear. Each technician I have spoken with said that is normal wear and tear. In fact the appeal person assigned to my claim can’t even explain what caused this because she said I am not a technician but she can say it's not wear and tear. Claim is denied. Just be aware before purchasing a policy from Choice Home Warranty.

The technician was great! Quick diagnosis and fixed the problem. Also very personable. Also contacted me on the day of my appointment with a more accurate time window. He has also been here to repair my dryer and refrigerator. Each time out to my home, he was excellent and very professional. I would highly recommend Dale.

The microwave in our Built-In Microwave/Oven Combination stopped working. Unfortunately, there were no replacement parts available, so they are giving us a gift card to Lowe's to use toward a replacement of our choice. Thank you for your help resolving this. You do not realize how much you use a micro wave until it stops working.

Basic plan limits and $100 service charge not clear upon signing up for service- washer and dryer not included in basic plan which should be included. Can accept the $100 service charge but it should have been included in the description of the basic plan. Also the washer and dryer should be part of a basic plan with all of the basic appliances covered especially with $100 service fee.

The contractor MIKE did a great job... Choice Home Warranty should have more qualified contractors like Mike at EBO GARAGE DOORS. Mike very professional and just does great work. On time and very efficient in his knowledge. Again he's the kind of guy that is a credit to your company. You Definitely need more contractors like him.

The technician that came to repair the microwave was very professional and knowledgeable. He called ahead of time, was on time and explained to me exactly what the problem was, and how to avoid it in the future. Would definitely recommend this technician to a friend in the future. A much better experience this time.

SCAMMERS! I filed a claim for a plumber. System says 24-48 hours. 3 phone calls, 2 emails and week and a half later I'm told it'll be a week more to a plumber can come. In the evening on a Saturday. 5 hour window. Plumber never comes. Doesn't answer his cell phone, which is a generic voicemail without any identifiers. His website doesn't even exist. Choice closed Saturday nights and Sundays. Called this morning. All they can do is put me back into the automated system to find someone else. Neither supervisors, managers nor God himself can bypass the automated system. Had anyone filed fraud charges against them?

Technician Mr. ** was able to accommodate us by coming a day early, which was extremely helpful in our household. He was an easy person to communicate with as well as was able to text (which is very helpful). Made sure the problem was resolved and checked the other part of the house too just in case. We appreciate him so much!

I called because of issues with 2 kitchen appliances. It took a week and a half before we had a service tech. I understand it meets the contract but when one tech come at the same time to work on 2 things it seems unfair to be charged for 2 service calls.

Filed a claim online and received notice within minutes that it was being processed. Received company information who would be handling repairs within a couple of hours. Repair was scheduled with the company the following day. The company arrived when scheduled and completed the repair within an hour. Very pleased with the service from Choice Home Warranty and the repair company.

I would prefer to speak with a person however was not given that option. I ended up making 2 claims and hope they go thru. This was my first time filing a claim so we shall see how effective the system is and how long the wait is until a repairperson comes out.

I have been pleased with the coverage and response to issues by this warranty company. Have realistic expectations and you will not be sorry. A/c issue last summer took a while to resolve, but in the end we got a good replacement for a failed unit. Usually get a response to claims within a couple of days.

Very helpful once connected with a person. Only issue is my home address is being confused with a similar one. My address is **. Other than that always a pleasure doing business with this home warranty company. I have been a member for at least three plus year and have always been pleased with this home warranty company and the contractors sent to my home.

This is my first time signing up for home warranty. I saw that CHOICE had great reviews so I signed up. The salesperson sold me on the 3 year contract at $80 a visit instead of $100. Our air conditioner went out. The claim was denied. They said it was a pre-existing. Not true. There is a 30 day time from signing requirement before filing for a claim. Understandable but our air conditioner failed AFTER 30 days. I am disappointed that CHOICE is not holding to their word. Also they charged $85 for the visit instead of $80.

The tech whom came to fix my dryer came the same day and was very knowledgeable about my Samsung machine. He arrived quickly and fixed it even faster. JR was a great tech and this company has been wonderful. I would definitely recommend this to anyone whom has appliances in their home that needs a warranty. Paying full price out of pocket for these services are quite costly.

I am quite disappointed in this home warranty company. It was recommended as the #1 home warranty company, so I proceeded with you as a warranty company. HOWEVER....several claims have been denied when it pertains to the plumbing issues I've experienced in my home. Your advertisement indicates "if we can't repair it, we will replace it." You have not done that, at least with me. I've had a few home warranty companies over the years. They are a joke and try to not repair or replace very little. But yet you take the customers money every month. SO DISAPPOINTING!!!

I have always been upright and fair to My customers and I never refused to take care of them. I have been with you and sent you people to not worry. Choice takes care of you. Well I just had to pay over $800, you refused to pay because of our agreement. I suggest in your Contracts the things you don't cover should be highlighted in a bright color. When I and many others take out your coverage we expect you take of the problem no matter what the cost. I don't worry like others about the cost for lower items we have a contract to pay by you plus we pay a $85.00 deductible that was snuck up because my payment is automatic withdraw. Also don't mark 2 stars I didn't do that so this time for not take it off I make my own.

The repairman sent to us by Choice was very informative and helpful with regards to our dishwasher issue. He made time, during a busy day, to come out to look at our machine within 24 hours of our phone call to Choice. We look forward to his coming back and installing the new part to get our dw back in working order.

My dryer stopped heating. Rays appliances came and Dean and Ray were very knowledgeable and fixed my dryer so fast. I’m very grateful for the ease of choice home warranty. If something else should fail here? I know now that Choice Home Warranty is no nonsense and will cover my appliances or whatever in a timely professional manner.

Our oven broke. A serviceman came out right away after we filed the claim. He was unable to match the parts needed. Choice offered us about 1/4 of the cost needed to replace this oven with a similar model. We called back before accepting the offer and they increased it to just about 1/2 of the replacement cost. Better than replacing it alone! Thank you.

When I called to put in a claim for my microwave with convention feature, the repairman said it would cost too much to fix and be prepared for a buyout. The buyout amount from Choice was ridiculously low, no way could I even replace the unit without convection. It then went to a negotiation and they came back because of the features $204 more. Was told by the agent that “Choice reserves the right to offer a lower amount” and the customer had to eat the additional costs. I still can’t replace the microwave with that feature AND I have already paid the required $100. I’m not thrilled but have no choice and they will only give a Lowes gift card which limits me to what they have and it may take several weeks to get it emailed to me. Things you don’t know till you know!

We were given visit time frame of 11 to 3. No one came or called us, called at 3:45 and told they were running 1 hour late. rescheduled 2 days later, again 11 to 3, I called them at 2:30, they got there at 3. Did a good job. Need to schedule better.

Mr. K's plumbing has responded to several different issues at my address over time. They are professional, courteous, and diagnose and fix the problem. They are always on time as well. Anthony, Antonio, and Kevin (Mr. K) are all fantastic. I highly recommend Mr. K's plumbing. I always request Mr. K's if I have a plumbing need. Outstanding service!

I used Choice Home Warranty for a recent leak. The plumber they sent did a great job replacing the flange and valve. Anytime I have had an issue in the past, they have been able to fix whatever the problem was. I have had CHW just over 8 years now and will renew next year when my contract is up.

The gentleman I talked with was very thorough and explained everything well!... Prices are more than competitive! I'm currently with Select Home Warranty and they refuse to cover anything so have been paying outta pocket for their coverage and my own repairs so it's pointless! Hopefully this works out better for me!

Customer service representative was great. I couldn’t handle a six year prepaid contract and he was happy to set me up with month to month. My sister is happy with your service and I believe I will have the same satisfaction. I will do my best to tell anyone who needs a home warranty about your company. The payment is good and if something completely breaks down you will get me funds to cover a comparable item.

It was Thursday morning and a cool rainy day outside. My house temperature was 64 degrees and when I turned up the thermostat it would not turn on. I am an 82 year old man and use oxygen and can't be without heat for too long because health reasons. I called CHW to report my problem and was put on a call back list at about 10:00am. At 12:30pm I hadn't received a call back, so I reported it on line. At 5:00pm I still had not received an e-mail or a call back. When I did receive notice I was told I was scheduled for Monday, between 11:00am and 3:00pm. On Friday morning I called the service contractor and explained my issue and he was there that afternoon and repaired the issue. I couldn't thank them enough for going out of their way to fit me in between service calls.

CHW Rips, people off. They rip off their own customers by overcharging them and by not paying their fair share. I paid $1000 dollars for my water heater installation and Choice Home Warranty paid less than $600, who I paid for a contract. In my situation with Choice Home Warranty for the 4 claims that I have had, They don't pay hardly nothing. And I have to pay all the costs. CHW doesn't cover for everything. They don't give you a fair amount to buy the products that they Refuse to Replace, They force you to accept what little amount they determine is replacement cost. Which is not even a 1/3 of what appliances cost. CHW is a Terrible company that treats their customers disrespectfully by not replacing Dishwashers and only offering $234 to replace a $600 dishwasher. CHW also rips off their customers by replacing Air Handlers with substandard replacements, CHW removed a 3 ton air handler and would only provide a 2.5 ton replacement.

The young man who came to fix my washer was on time and very nice. He was not able to fix the washer on the first visit because he needed to order a part. I have another visit scheduled 4/26 to fix the washer. Hopefully that will fix the problem. Again the technician was awesome.

We received a call back within a reasonable amount of time and Sandy stayed in contact with us throughout the process. I had to reschedule twice because of a family emergency and she could not have been more flexible and helpful. She sent Tyler from Epic Air and he was great. He diagnosed and corrected the issue quickly.

I would have liked to talk to a human at Choice Home Warranty when making my claim. Talking to a computer is not reassuring. The repairman came when scheduled and after a couple of days completed the repair. More communication him would have been nice; as in, when he would return to replace a part.

Technician's given a 9 hour timeframe that I needed to be available. 4 hours would have ben reasonable. I said the problem was likely drum bearings, but was not asked for model or serial numbers prior to his visit so he had no way of knowing if he would have the needed repair parts. He didn't, so I'm expecting another lost day when he returns to the actual repairs.

Garage door was not opening due to a broken spring. Winston Doors technician Preston was very professional and prompt in fixing our door. He called us prior to inform us he was on his way. Great work. I would highly recommend this company for your garage door needs. I give this company 5 stars.

We had no heat - and we had no cooling. The fan was working, You made an appointment with Artic Air of Augusta for us. They came a couple of hours earlier than scheduled which was great. They fixed everything in a very short time. Everything works great now. I would recommend them again.

Original claim I stated timer might’ve been a problem, the service tech determined two problems to be fixed, while they fixing they said the timer was also bad. Choice didn’t authorize to fix the timer, instead open a new claim for it and assigned another service company for it. Two problems to your customers: time delays, pay for additional service call $75. I suspect the first service tech damaged the timer while he was repairing the pump. Because they should have discovered the timer problem first.

We were so pleased with the plumber you sent. We will keep his card to call him again if a plumber if needed, He was quick and so professional. He looked at the garbage disposal and had it working in 5 minutes and told us it was in good condition and expected to work for some time.

I'm very happy with the technician that came out and fixed it right away. I would use them again in a heartbeat. What I'm not happy about is it took a month and 2 technicians to get it fixed and I shouldn't have had to pay 2 service fees. I'm not very happy with your service at the moment. It's like pulling teeth to get anyone to come out.

Very disappointed in the service my family and I are receiving from Choice Home Warranty. You take $85 from our account every single month BUT when we need your help you can not help us. We currently do not have any electricity in our laundry room nor in parts of our bathroom. You claim the problem is not a normal wear and tear. The wiring in that house is probably as old as I am so how can you say that. You won't even let the electrician bring in his equipment to find out where or what the problem is. So maybe this would be a great time to end our relationship and NEVER refer anyone to you. If I could give this company “0” stars, I would.

The first Service Company was assigned to me when I was unavailable. When I called a man answered hello as if I cslled his personal number. I had no idea if I had called the correct company. I asked to reschedule and he was abrupt and said he was busy and to call you Choice to schedule someone else. I called to have another provider assigned and was told I had to wait 3 to 4 days for the automated ticket to close out in the system on its own while my issue persisted. I had to insist the reassignment happen the same day. The new technician assigned arrived two hours outside of the scheduled window after I called to him to get a status update. This entire system does not prioritize the customer experience. I have serious concerns after paying thousands of dollars upfront for this service.

Home Warranty programs get a lot of bad rap and I have had my own bad experiences with others. Choice Home Warranty was amazing on my first claim within 1 week of starting the policy. The AC company they sent out was very knowledgeable. The technician was courteous and fast, was able to diagnose the issue within minutes. He fixed the problem and was on his way within 1 hour. I can't say enough good things about Arktikos AC and Choice Home Warranty. Thank you!

I thought I had a leak and got in touch with CHW and they had a roof specialist contact me and come to inspect within 24 hours. I had some old stains but no leak. Great news! He used a drone and checked the roof very closely. No water or dampness.

The technician, was very professional and found the problem very quickly i.e. non functioning igniter. He did not have a replacement part with him, but said he would check back at his base. Called later to say that he had the part and made another appointment for another day.

Easily filed our first claims online! Will wait for the turn around time to our claims. If it’s anything like the filing, it will be awesome. Great choice in home warranty companies and will remain loyal customers. ****

The repair individual arrived within the arranged time, go to work immediately, and within 20 minutes the opener was repaired. He was professional, courteous, and knew what he was doing. I was very pleased with the results. I had a previous home repair policy with a different company, and I have had much better results with Choice Home Warranty, they send excellent technicians.

This was an easy enrollment and I hope I did the right thing by getting this home warranty. I wanted to make sure I had peace of mind about my condo and this makes it possible. I researched the company and chose them because of their high rating. I hope that is the case.

This review is of my experiences so far, overall, with this company. Problem 1, you usually cannot find me a service tech in your own network in a timely fashion and I end up having to locate one to provide my repairs. Then, after the repairs are approved and done, I must wait 30 days to get my money back that I had to pay to the contractor when the work was completed. This has been nearly $900.00 one time, and hundreds on other times. Not fair! I should be reimbursed immediately!

I was very pleased with the Service you provided. By immediately giving a service date & time at the time of placing the Order. This is my 1st experience with you. I previously was with another Service. The Representative was very professional and courteous. I tried to respond by email for his rating but the link said expired. But I am planning to call to give rating of a "10". I was especially impressed that the Representative was not a third party but directly works for the Brand of my Appliances. He also offered some helpful tips of information.

Thank you Choice Home Warranty for responding so quickly to my issue! I’m 100% satisfied with the result. Jamie (Sears Home Services) did an amazing job for me. He diagnosed the issue, ordered the parts and was back the next morning to replace the motor in my furnace. The air is now blowing as cold as ever! He was professional, polite, worked hard and left everything clean and in good order. I’d highly recommend him and would definitely use him again if needed.

Hello, I am not happy with the service. I had costly repairs twice which were not covered. The warranty only covers small repairs which were not worth the price of premium membership. Prices for warranty go up every year. It is not worth it and is a waste of money, not continuing.

The technician from MSJ Appliance Repair was knowledgeable,, professional and friendly. He was on time and found and fixed the problem very quickly. PS: I replied to a Choice e-mail earlier regarding the service I received and it went to Angi??? What gives?

Contractor assigned to this claim was 'outstanding!' His professionalism, customer service, and knowledge of the issues were tremendous. I would 'highly' recommend this contractor to anyone. Not only did he take the time to diagnose the problem, he also conducted a thorough examination of potential causes related to the failure of the part in question.

We are very disappointed. The repairman was excellent. He always, but we were denied a month ago on a pipe leak. We had a leak, it was repaired. He left, and another part of the pipe started leaking. It wasn’t leaking before the repairman came, so moving and working in the pipe more than likely caused the leak. We were told we had to pay another $75 before that could be fixed. Yesterday they came out to fix our air conditioner. It wouldn’t come on. Found out it had a Freon leak, and it was so low the safety switch wouldn’t allow it to come on.

Very unprofessional and disrespectful. He refused to answer my questions directly and he disconnected the phone call without assisting or attempting to resolve my issue. I asked him several times whether or not my water heater was ordered and he did not provide me with a direct answer. He talked over me throughout the phone conversation. He even raised his voice to me.

I called in 'cause the prices I was paying for my warranty I got a better price for the same services… Thanks Choice Home Warranty. I can now have a peace of mind with a little extra cash for me and my family. The customer service was great. He answered all my questions with no hesitation. I didn’t get his name but he’s a great agent. Thanks again.

Wouldn't take cash, couldn't take predate check by one day, and couldn't get my credit card verified, had to use my roommate's card. The technician was early, on time, did fast and good work. I was on my way to work. Good thing tech was early because I gave my roommate cash to pay for service.

After contemplating changing from my current policy to Choice Home Warranty, I finally did it. I was glad I did! The first thing I noticed was I could understand the representative I was speaking with, there was NO language barrier. Secondly, the representative was knowledgeable, thorough and very friendly. He gave me an amazing rate and discounted me because I have a current policy with (I wish not to name) a company I have not been happy with for years. Thirdly after researching I found Choice was at the top of the referral list and my current company was near the bottom (I can understand why). Lastly I told him about my daughter and how she needs a policy but is a renter and he is going to help her out with a great deal as well. Should have done this 2 years ago when I first checked into Choice.

Ben was terrific. Personable, professional, extremely pleasant. Even better, competent. He explained what happened and what he would do to fix the problem. We couldn't be more pleased. Would use him again if the need arises and would give him the highest recommendation to friends. Thank you.

Let me start with the Tech assigned to us is excellent. Choice Home Warranty is sadly lacking. We are now going on one month to get our dryer repaired. What with all of the delays for approval and ordering of the parts needed. This is unacceptable for a household. If a part takes this much time to get then something is wrong with the process.

Richard Donaldson Electric is my go-to for quick arrival, quick repair & professionalism. In my opinion. Choice Home Warranty has the Best Claim service policy on the market & lowest service call rate. Plus, they honor military veterans with a discount program. I have recommended Choice Home Warranty to many of my friends & will continue to do so.

Technician was very helpful. Had to replace microwave and dishwasher was cracked at the bottom. I had to get it repaired. I will definitely recommend him to any of my friends and family. He such a wonderful job.. He was on time. Knew exactly what he was doing. I will send customers his way. When they need an technician to fix the job.

I am not pleased with the “if we can't fix it, we will replace it” clause. This is very misleading and I feel false advertisement. The length of time to get a repairman out for a washer was unacceptable and the amount offered to “replace” my washer was ridiculous. The fact I have to wait up to 30 days to receive a gift card for the replacement amount is even more ridiculous since it is a washing machine. Do you have any idea how much laundry accumulates during that time?

Mr ** was wonderful. He explained everything that I needed to be explained and then some. I appreciate also that your offices are located in the United States so I don't have to be calling it out of country operator and have problems understanding them. Thank you so much. Looking forward working with you. It was nice to be able to receive a three-year contract due to our veteran status.

I called Choice Home Warranty and they were very helpful and quick in getting someone to my house to unclog my sewer pipe. Called one day and they had someone scheduled the next day to resolve my problems. In the past it would take me 2 to 3 days before I would find someone to agree to come out. And then I would have to wait another day or 2 at best. Choice Home Warranty has made my life so much easier.

Many companies they have sent out either don’t want to fix the problems, don’t know how to fix the problems, break working parts or never return to complete the repair. Some of the companies are so sketchy that one of them tried to get me to pay out of pocket for repairs that weren’t even needed. I have also had many repairmen that Choice sent out complain about what a bad company Choice is. Look elsewhere for a home warranty company.

Choice Warranty is the worst Warranty company ever. I am a 27 Army Veteran that lost total respect for this company. Fraud is a good way of putting it. Had a hot water heater to go out, paid the the technician and claim was approved. Choice wanted me to pay $455,00 additional to have their technician to install the heater. I went to Home Depot, it only cost $37,00 to replace needed items. The cost of the heater is $539.00 at Home Depot... I was paying for my own heater...Is this fraud, deceptive practices or what? This was a sad day...I don't anyone near or around me that practices deception. 27 Year United States Army Veteran...

The only thing we have had problems with two of the contractors, they call and then don't show up. The other ones showed up and fixed problem..Hope next time we can pick the contractor or at least check them out.. You have always answered our questions....

He was very helpful and professional. Very good service and very honest about it. Did not need repairing. One guy said it was going to break down and trying to cheat us but your guy was very truthful and honest. I would recommend him to other people to service the air conditioner.

This is a BIG FRAUD company. Their intent is to siphon off customer money with false promises. Getting work with them is nightmare and they find all silly reasons to test our patience and force us to meltdown on them and then cancel our claim. I have raised several service claims and till date not even one claim was paid.

Inquired about a home warranty for a second home. Received a call back immediately from Elliot. He was able to get me an excellent price for a multi-year contract. Very quick and easy process to get signed up. Offered a price that was a substantial discount from the advertised price. Service call fee is also much lower than other companies.

The technicians with Boadi Banner are excellent. They are very professional experts who arrive promptly and deliver great service. They are honest and will not tell you that your system(s) is/are not functioning properly in order to increase the cost of the job. They work with a high level of integrity. I highly recommend this company for any work that is required on your HVAC system.

The vendor assigned -Total Plumbing- was very responsive, offered payment options and was on time. Plumber was courteous and got issue resolved in good time. On way out noticed a missing clamp on drainage hose of washer and secured it to prevent a future problem. Will use vendor again. My warranty has been Worth the investment.

I gave my experience 3 stars because it usually takes every bit of the 48 hours to receive a technician who will do the job, and then the email they send out with the date and time is usually inaccurate. I will get a call from the business handling the job with a completely different date and time for the service appointment. Then, once the issue has been diagnosed, the business usually takes about a week or more to get whatever part they need to fix the problem. By this time, we are well into 2 weeks for repair. For the tenant and the landlord, that timeframe seems a little excessive.

People normally buy a home warranty for peace of mind, knowing that when something goes wrong they will be able to get it fixed. You will have this with Choice Home Warrant UNTIL you actually have to file a claim. At that point, the only thing your mind will experience is a migraine. They will find every reason they can to deny your claim.

The tech that repaired my ac unit was very thorough. Good customer service. My only concern was the length of time it took to get a company assigned for the repair. When I changed warranty companies, I assumed Choice Warranty had contracted companies in my area, at least that was a part of the advertisement!

He is honest, professional, knew what he was doing. Mr. ** was is an excellent professional and does his work with JOY!. He checked out the system and discovered the issue. Thank you for sending a Licensed and bonded company. Please keep this company. He was on time and kept me informed. I will recommend to friends and family.

The plumbers that they sent to fix my drain were efficient and good. They were clean and took their shoes off and put booties on. I would highly recommend this plumbing company to come in and handle any issues that you may have.

I wholeheartedly endorse Choice Home Warranty. Regrettably, I had a disappointing experience with a competitor, who failed to deliver the service I needed, leaving me to handle everything on my own. In contrast, Choice has exceeded my expectations at every turn. They respond promptly, dispatching skilled professionals who provide top-notch service. Moreover, they follow up with homeowners to ensure satisfaction. I'm grateful I gave Choice a chance and plan to remain a loyal customer!

The only thing is that you have our address incorrect. We live in Newark Ohio. Please change address. Service was great. Not like our old company. No problems at all to talk about at all. Our last company just hated to help us. Thank You so much for helping us. Thanks again. Diana **

Crucial Repairs was great to work with. I was having problems with both of the toilets in my house continuously running. The technician was knowledgeable and gave me tips for the future. He was quick and efficient and tested multiple times to make sure everything was really fixed. I would work with them again.

Placed a claim and within 24 hours the claim was acknowledged and sent to a plumber. The plumbers were knowledgeable and did an A+ Job. Choice Home Warranty approved the repair in less than a 5 minute period. The plumbers repaired the problem in a record amount of time. I am very pleased with my decision to replace my previous Home Warranty Company with Choice Home Warranty.

I had a spring break on my door. Had a tech come out to fix it. Paid him. He took pictures, sent them in to get permission to fix it but was denied. I filed an appeal and never got a response and it's been over 3 days so I had to spend more money to get someone else to fix and also paid the tech $65.00 to just submit pictures. I think the exclusion should be more defined as to what parts are not covered therefore not spending more money than I had to. Thanks.

Part on order. Going on 2 + weeks no word yet. Yet choice tells me they are working on it. Get my machine fixed or replace it. It's that simple. What can I say, I am not pleased with the way it's being handled. I pay every month for service. As of this day 4/17 I'm not happy.

The technician spotted the problem right away but he had to go on another call that left me to find the parts to repair the problem or wait for him to come back another day. After going to 5 different stores I finally located the part. He returned later and put the cover on the hot water heater.

They came as promised and sooner than I thought we would have someone. Good on CHW. However, they did not have a work order for the oven and it was the most in need since the buzzer would only go off when I flipped the oven electric breaker. Nevertheless, one of the technicians took it on himself to do the ten minute job of disconnecting the wiring and disabling the timer alarm while the other technician did the diagnosis for repairing the non-functioning burner on our stove top. They will be returning with the necessary part/s for fixing that sometime in the next two weeks or so. Had I known you were going to ask for images I would have taken Harold and Sean's photos.

When your authorized technician looked over the inoperative heater I requested your help on, he was very straight forward in stating the repair process could be rather lengthy. The unit was 35 years old and there were several possible malfunctioning components which could have taken time to discover. As I was needing to get the unit fixed due to my effort to put our home up for sale on the day the heater broke down, I told him to replace it as soon as possible and that I would pay for it myself.

Technician was friendly, prompt and efficient. Knew exactly what the problem was and researched the part and got part it ordered. We have to wait until April 23 to have repair done which is a real bummer being without a washing machine for 2 weeks. Not sure if it is a part delay or just when they could schedule the work.

Water continues to fill the wash tub up and will not cut off, had to turn water off at the supply and unplug machine. Tub would fill up and overflow onto the floor. Call this in 3 times for repairs and each time 2 switches and controller were replaced. Problem is still going on and I'm now awaiting the same parts once more. Between me and Choice, we have spent more than the cost of a new machine.

Didn't received a fair deal on my microwave. I Didn't received enough money to replace the microwave. I need a copy of my contract. My plumbing issues was never just got the running around. Same wait this time. I was not satisfied with the service I received today. Need to wait 30 for Lowe's card.

This has been the worst service I have ever received. Be careful out there; they will not replace your appliances, and then it will take 30 days to get the little they offer for a replacement. Getting a service person to come to the house was hard. They were so rude when I asked why they would not replace my washer when it was barely two years old. When our air conditioner went out, we never got a service person to look at it. We had to fix it ourselves. What is the sense of paying for a warranty company when you still pay out of pocket for everything?

In few words they are CROOKS. Do not deal with them period. Otherwise they will screw you, deny your claim for no reason and have hard time getting your money out of them if you cancel. I canceled after they denied my first claim for me refusing to have the idiot tech put the wrong freon in ac unit lying saying this is the right freon and telling me to shove ac unit up my ** and the manager said "WE DENY YOUR CLAIM BECAUSE I REFUSED TO PAY."

Claim#**, I spoke to Norvette ** who was extremely helpful in resolving my case, make every effort in explaining my situation and making the best possible solution. She was very professional in her handling of my case. OUTSTANDING WORKER. I am very thankful for her taking the time to call me back, due to the fact we had missed calls.

Stop sending offers for renewal!!!! I've had such a bad experience with your company, I will never use it again! I've given you a bad review every time I've had a claim except for the last time. I can only think that you've gotten so many bad reviews, you've had to make some major changes, but your salesman lied to us from the start. He told us we could have our septic tank cleaned out EVERY YEAR. When I called last year, I was told only if it backs up into my home. Well, isn't that good news! I have to wait until sewage actually backs up into my home before you'll empty the septic tank!!! That's sheer stupidity! I've had every claim automatically denied until the last one with the freezer. I've had to talk to a moderator each time to get anything done on each of the claims. Salesman also told us we could get replacement value on every claim. Not true either, Choice only pays out a set amount and not the replacement value.

Best decision we made last summer 2023. Since Easter 2024 we have had USA Plumbing and a top notch service technician by the Name of Darrell or Darren who installed a new back up sump and back yesterday to fix our fountain leak in our upstairs toilet. Caring, smart, knowledgeable and also personable employee.

Updated on 04/25/2024: My experience with CHW was excellent. My experience with the Technician was not good. I was given a window of 11:00-3:00 on April 20, 2024. The Technician BME Services LLC did not arrive at my home until 5:00 pm. Was there ten to fifteen at the most. I had already paid a friend to cut the wall so that we could see where the water leak was. The Technician got approval to repair the leak and returned the next day (April 21, 2024). He replaced a piece of the water pipe and a new shut off valve.

I spoke with Adrian. He had sent me an email that included the cost per month, which is what I was looking for. He asked if he could call me and I said yes. The process was easy, and I think this will be a great thing for us as we are on fixed incomes and can't spend hundreds of dollars on repairs.

Not satisfied with the decision that repair is not covered. The part of the pipe that burst was inside the house behind the wall. Company too quick to deny claim and not much explanation. Just saying you can file appeal but doubtful it will be overruled. Overall bad experience. First time I've had to use the insurance after carrying it for years and this was a bad experience and makes you not want to use it again.

The repair came, introduced himself and was very nice and respectful, inspected the range. Thoroughly checked it out, also check the other burners as well to make sure they was working properly after that, he asked me to come in to make sure the range was working properly before he left the premises. Job well done. Thank you.

Furat was professional and very informative. He was able to answer all my questions and provide his professional guidance. Great communication and worked very quickly to rectify our issue. He was very clear in what the issue was, how he was fixing it and the work he completed. I was able to contact Furat prior to provide information and previous issues with our Washer. He was then able to source the part BEFORE arriving to have it replaced and working in a short amount of time.

I have always heard nightmares about home warranty companies. However the policy came with the house so anything can be better than nothing. CHOICE has changed my opinion. From start to finish they have been first class. Very easy to file a claim to the repair person being very informative about the problem and how it was going to be resolved.

NetGroup is an asset to Choice Home Warranty. Plaman, the service tech, went over and above and we are very satisfied. Thank you NetGroup. Choice Home Warranty should choose their service vendors so that customers' right to good service will be delivered. I had a very bad experienced in the previous service techs in the last month and a half. NetGroup save the day.

The service render was professional and accurate. The serviceman took his time, looked over the situation then performed his troubleshooting and after he went directly to the problem, solved the problem but was not able to complete the full project due to lack of parts. Also he took time out to explain what needed to be done and what needs to be completed to make the job whole.

Technician was very nice and knowledgeable. He explained everything he did. I wish we could get him every time we had heater air-conditioning problems. I would definitely recommend him to my friends and family. He calls a lot, though he was on his way. He cleaned out the air conditioner for us.

My house was built in the early 90's and renovated prior to my purchasing it. Evidently a GFI was buried during the renovation, it has nothing to do with normal wear and tear. Whoever is making these decisions needs more training. What do you considered normal wear and tear for an electrical system? I am truly disappointed with your service and your decision making. Now I have some considerations to think about.

Sales Representative Shamar provided great customer service and was very knowledgeable of the products. Explanations were very intuitive. His explanations made it easy to go with Choice and I'm looking forward to having peace of mind with the highest rated Home Warranty Service.