Choice Home Warranty Reviews

We dealt with Adam ** and he was very helpful at explaining coverages to us. He explained different payment options and we ended up deciding to buy a 5 yr plan with one year free. This policy will give us peace of mind.

On Feb.1,2023 a technician named Dustin from Zolotco LLC arrived at my house on time to repair my garage door opener. Dustin was very courteous. I explained to Dustin the problem I was having with my door opener, he went straight to work. Within a short time Dustin had diagnosed and repaired my door opener. Dustin explained to me the problem and the repair and made sure I was satisfied before he left. Thank You Dustin and Zolotco LLC for your help. I also want to Thank Choice Warranty for honoring their commitment to good service.

Slow draining sink in upstairs bathroom was backing up and not functional. These folks did a very efficient job to both repair and provide guidance about the weekly maintenance required to keep the sinks thru-out the house functioning properly. I would highly recommend this plumbing service to anyone needing fast and efficient service.

I had been bombarded with calls from all companies. I originally made the call yesterday but wasn’t ready. This morning Ron ** called me and went through the different areas of the contract. He was professional, to the point and confident in the company standing behind me for anything that will go wrong w/ the house I just purchased. I compared a couple different companies and he clarified the competition never bad-mouthing other companies just the facts and I appreciate that. Thank you! I look forward to the move in now, and that I’ve made the right choice.

A recent claim for a bad microwave afforded me no input, no negotiation, no reasoning. The entire process was ridiculous. I was very displeased and voiced it to the claim people and quite honestly they did not care. I was not satisfied with any part of the process.

I was dealing with Gary ** ---- Gary was polite, informative as a representative of your company Choice Home Warranty - Gary assured me that I will have complete coverage and with signing up with CHW I canceled my other warranty that would not service what I needed done -- ! I totally would indeed recommend Gary ** --- Nice job Gary --- Should be Employee of the Week - Well done.

He is pleasant, informative, prompt and overall pleased with his service. I would recommend this repairman to friends. I hope that if we were to need any further repairs in the future that Choice would send him. Thank you very much.

The technician was very friendly and experienced. He was from Sunshine Services of FL LLC and his name was Efren **. I would highly recommend him. I will tell friends and family about this technician. Please give him a great review.

He was Polite, worked fast and was on time. He also explained what was wrong, and how he corrected the problem. I was also impressed when I received a follow up call from the company asking, if everything was ok. If we had any issues to let them know.

I am a new customer. I placed my order I think Thursday or Friday, it wasn’t an emergency however it was a little difficult to find a company to come out ASAP, they gave me a reimbursement option, this was great to know! Very pleased! Even more so that they did get a company and that company came out on Sunday when the appointment was set for Monday, which I did not have a problem with! Thank you!

Nick did a great job. He was fast and efficient. He showed up on time and cleaned up after himself. He took his shoes off too. I didn’t have to ask him to do that. Garbage disposal replaced and tested for any leaks. Great job all around.

I have 3 properties. Transactions have been favorable (minus 1 ongoing issue). For the money, this is a good value. The only issue is when you are coming up for expiration of the year, they start calling and calling and calling.

Eli did a very thorough job of explaining how your service works. I asked him to wait a day so I could do some research and he did not pressure me to sign up that day. I called him the next day and he returned my call in a matter of seconds. I agreed to sign up for a year and then Eli started the upsell. No pressure, just options. I agreed to the 3 year deal and look forward to utilizing your services. Thank you.

My technician was great, when he arrived he diagnosed the problem and had the part to repair it. I wasn’t happy about the 9 hour window. I was given the date and I was told he would arrive between 8 AM and 5 PM. That’s a little unreasonable to make someone wait all day!

Called Choice to report a ill refrigerator. Took a week to get a tech here for the repair. He worked over 3 hrs. Said he had to order a part but Choice hasn't called to OK it. The tech stated he will close out for today and Choice will be calling with more information. This is day 12 with a non-working appliance. The tech was very informative in explaining what the problems were.

Very good offer. The agent was very good and explained everything very clearly. We will need to see how the technical support works when needed, to give a final report, but everything looks very good, compared to another entity who gives same or similar services.

The Tech was very knowledgeable of my stove. He was to the point and found the problem very quickly. He explained everything about the stove and where everything was located. He explained that the part had to be ordered and approved, which it was. Everything went well! Thanks.

We were denied any coverage on replacing our furnace. We have been paying this warranty for many years. This is why we bought it in the first place in case we had problems. Your company was very wrong in denying us. We are very conscientious with all our equipment and are very upset with this outcome.

Chris from Aneco Furnace repair company is very professional and has great customer service. He always does a great job! I only like to use his company because I know it is getting done right. Thank you Chris for your hard work.

Arthur of Simlers plumbing arrived timely and got right to work identifying the problem. He was friendly yet professional. He explained problem & fixed it quickly! I would definitely recommend this company to anyone needing a good plumber! He covers vast parts of NC, SC & GA.

My experience with Choice has not been pleasant or satisfactory. After waiting over 2 weeks for a repair man, it was deemed my dishwasher could not be repaired. After talking with several of Choice representatives, I received an e-mail saying "Congratulations" we are REPLACING your dishwasher. A $246.00 e-card to Lowe's would be given to me. Certainly that was not acceptable.. I submitted a request for a case manager to contact me. I have spoken to 4 people. Only one, (all others seem to read from a script & repeat over & over no matter what you say or ask) Dielliavissa **, was professional, listened and explained that in order to be considered for a larger replacement amount, certain qualifications had to be met.

Spoke to US representative to file my first claim and the rep was friendly and professional and had a technician scheduled next day. The service provider was knowledgeable and professional and completed the work quick. Based on this experience, I’m hoping that if I ever need to file a new claim, I will get the same experience.

The technician called when he was on his way. They were very personable and professional. They looked me in the eye. They were not in a hurry as if I was an inconvenience! I have had others like that. The company also followed up with me.

I just purchased a home. I just used the rekey coverage in the home warranty and this was my first experience using the coverage and things could not have go anymore smoother. So glad I chose Choice for my home warranty!

Agent did a good job. Not five star because I have not received my receipt for my credit card payment as of this writing from company you sent. Choice was prompt in sending out a contractor to fix the problem which I appreciate, thank you.

Amazing job getting it assessed and replaced in under 2 days. Highly recommended these guys. The company they used to replace my water heater was just as great. They got the job done fast and clean and were here at the time they said.

He showed up on time and fixed my bathroom exhaust fan. No problems.. I would recommend the service to anyone and have recommended this company several times before.. $75 is a fair price to pay.. I won’t hesitate when I have another Appliance issue come up to give a call and get it repaired.. Thank you very much.

I have been a customer with Choice Home Warranty for 5yrs & they have been very good with me..I just renew for another 5 yrs..They beat a lot of other warranty companies..The sales representative was really nice & answered any questions I had..His name is Leo **..I am very happy with choice home warranty

I was able to open a case online quickly and easily. A company with a technician was assigned to my case overnight (I had opened the case after business hours). The technician arrived and was able to diagnose the issue quickly.

Because I’m a single woman I have had a home warranty for 25 years on this duplex. I decided to compare rates and options before I continued with my other agency as they leaped the price significantly. Rob called me from my internet inquiry. He spoke English! I had spoken to 3 other companies already and didn’t see much difference. And had difficulty understanding some of them. The company I had been with had switched to phone sites in another country and I had trouble getting them to understand what I needed. Frustrating!! Rob ** kept finding new ways to save me money and to lock in the lower price for a few years. And he promised me that real people answered the phones if I didn’t want to do it online. Saving $300 a year with a fixed price MADE MY DAY!

After going thru several companies, I finally found someone to help me. I have been without hot water since Jan. 7th. When you are 81 years old & in a wheelchair, it's not easy to go that long without hot water. Choice took my claim & is having it fixed in a couple of days.

The technician came to my house on time and diagnosed the problem. A part needs to be ordered (if it is available). The process will proceed when that information has been ascertained. The technician was polite and respectful, and I believe good at his job. He found the problem right away and explained to me the process (which I appreciated). Nothing has been repaired, and I cannot know how CHW has performed. I think it is premature of CHW to ask before they have the status of my case and have consequently responded to me about that status.

Our contact was Adam **. He was very professional in making his presentation to me and my wife. He reviewed everything covered under the Total Plan. He discussed how we would file a claim if needed. Adam offered us an excellent three-year plan. We are happy to be Choice Home customers.

I was shopping around for the home warranty policy and filled up my contact info. I was contacted by Rob ** on 01/31/23. He pushed to sell the policy by lying on terms and conditions. He told me there is no cap on coverage/item and when I see the policy it's 3000/item. It's not fair to sell policies by committing FRAUD.

Came on time. Very friendly. Knew exactly what to do. Solve my problem in about 10 minutes. Plus very professional. I would definitely recommend your company and especially the work that he did. I have also recommended your company to many people in my community.

The company assigned to repair the water heater was prompt and professional. Very happy with this company, but I'm not happy to wait 3-5 days for Choice to order parts for the repair company. Waiting this amount of time without hot water during the winter I believe is not acceptable. Please review your policies regarding parts and empower the repair company to use local business to obtain the necessary parts for quick repairs.

Took one star off due to a slight delay in scheduling servicing of my dishwasher and not being able to give an exact time until day of service. If I did not work from home it would have been difficult to be home all day waiting. But once the agent came, he was friendly and very efficient in figuring out what the issue was and correcting the problem.

Choice Home Warranty and the repair company were both quick to set up and respond, very professional, they had excellent communication. We are well pleased. I recommend CHW to anyone owning a home or appliances. They are there when you need them. Thank you.

The company assigned to my claim were very professional and efficient. They understood the issue and completed the assessment and found no leaks. They went into the attic crawl space that other companies would not. I was pleased. Great customer service. I would use this company again for HVAC service.

We have moved three times in seven years and purchased home warranties from three different companies. Choice Warranty has been by far the best of the three. Online scheduling works without a hitch and I have never had to call them for follow up. Service technicians handled the problem the first time out. Great company to work with.

My daughter said he was very polite and got to his inspection. I wasn't happy they declined to cover repair on a return pipe underground. What good is the coverage if it doesn't cover repairs when needed? It's not like I was underground causing a issue.

My phone call was answered in good time and the service writer did a thorough job of processing my claim. They gave order number and what I should expect in the next hours to complete my order with a technician. Thank you for prompt attention.

For the first time that I can remember, finally a plumber who had what he needed on his truck and didn't have to come back another day!! That was huge for me!!! Every other plumber you have ever sent never had what was needed to fix my problem. I'm ecstatic about Jack. He was great!

I will let them know that the company really responds fast to your situation and they do great work so the price is right. And you have nothing to fear or worry about. They only hire the best people qualify. I think they drug test all their employees so they rate them very highly and if they don't work out. Or if they have too many complaints than they replace them automatically so you have nothing to worry about. They only hire the best people possible.

Emad (American Pharaoh) and his staff were very knowledgeable and good in their work and cleaned up after repairing and testing new Sump pump and existing one. I would definitely recommend them for such work as they are very professional.

I would definitely think that if I was able to choose my own service provider I would be happier. Or at least given a choice of several different service companies. After 30 + years living in this area, I have an extensive list of good service companies that I’d prefer to the companies that you send.

The automatic response, schedule and visit happen in just a couple of days. The response to the claim and the schedule was done in hours and the technician was very fast in the service. I'm very pleased with the service.

We have always used this company for our plumbing issues. They are prompt, professional, and very good at their jobs. They use quality products. Our last water heater they installed lasted for 17 years. Clean up well after the job is done. I would recommend them to anyone. I

My family has been without a water heater for 9 days and it is below freezing here. I had to find a technician because the company could not find one. We submitted a quote, but are still not getting a new water heater. I am very displeased with this company at the moment.

It is hit or miss with the technicians they send out. We have had some really outstanding ones like the new HVAC person and the electrical company that they sent out today. However we had an extremely bad experience with the first HVAC company who took our fee, misdiagnosed the problem and left without fixing the problem and left us without heat for days. However, Choice did get a new company out asap and waived the fee. The only other criticism I would have is that if you have some sort of emergency you will need to pay out of pocket and not use the warranty. This is not a fast process.

The technician was awesome! He was polite and friendly. He was knowledgeable about the machine and explained everything to me. He also gave me a few recommendations on how to keep it working in the best shape. I definitely would recommend him to come back out.

The sales representative was very friendly, courteous, and professional. Antonio should be commended for his personal and caring customer service skills. It is rare today to find people of his caliber in the service industry. I have six properties under contract. I have recommended your company to many of my friends.

I had a new dishwasher, thanks for the contract that I had with Choice home warranty. After it was installed, I could not get it to work. I called choice warranty, and two days later I had a tech in my home taking care of my problem. Do you say that I am happy with the service would be an understatement. They are very reliable and very comfortable. Don’t hesitate to get the warranty for your important appliances in your home.

Professional and polite. Took a little over two hours to examine electrical problem and solve it. Gave us his phone number to make sure problem did not repeat itself. This was the second appointment time assigned to us. Important that he showed and gave us ETA.

Created a claim and received an appointment within hours. Appointment arrived and the technician arrived in the stated time frame. Turns out the heater was working just fine and was going through a defrost mode when I believed it was not working properly. So, my claim was for not.

What a fantastic Sears service representative, very knowledgeable with a can do attitude. It's very hard to find good people who enjoy their job. The service representative explained everything that caused my dryer to go out. I truly appreciate and enjoyed talking to positive and dedicated individual. Thanks.

I am very pleased to have gotten a policy with Choice Home Warranty. I called this afternoon to gather information because my last home warranty company had engaged in some sleazy phone tactics, so I needed a new company. CHW was rated very highly by 2 magazines that I trust. When I called, Andy at CHW was very straightforward and clear. The process was painless and I liked the answers he gave me, so I signed up for a policy.

CHW never fails and provides exceptional service always! I recommend CHW! Every time I place a claim I receive prompt service. The service technicians of various services are always professional and get the job fixed right away. In my years with CHW, I have never had a bad experience. The service is top notch.

Positive experience. Representative Terry was very professional and helpful. Looking forward to future good experiences. Price appears to be reasonable. Had been a previous customer when lived in Ohio. Moving here to South Carolina we hope we have the same caliber of service. Thank you.

All of my plumbing claims are being addressed with one visit. The representative was very helpful and accommodating. There was no hassle with my issues and I was made aware that someone should be contacting me very soon. I would recommend Choice Warranty to all of my friends.

Please do not use this company!! They have poor business practices and will just blame the contractor they chose for you. The garage door broke and we filed a claim. We waited four days for the contractor to show up and when they didn't keep the appointment, I called the contractor. They informed me that they had accepted the work order but did not schedule an appointment and CHW knew this!! They said CHW does this all the time to them and then blames them for their own poor business practices. When I called CHW and complained, they reassigned the claim to the same contractor, sent me an appointment time and when I called the contractor they said they didn't have us scheduled for that day. DO NOT SUPPORT THIS SHODDY COMPANY BY BUYING A POLICY. I filed a complaint with the Better Business Bureau and guess who they blamed...the contractor. It's laughable at this point.

To be clear - The claim was assigned in just *over* the 48-hour contract period. However, I did not appreciate the initial repetition that 80% of claims are assigned within 4 hours when I suspected it would be longer. Then when I checked back in, I was told that that it was usually six hours. THEN, over 24 hours later, I was told 48 hours. While I am aware of what’s in the contract, CHW should not misrepresent the individual situation and overstate their abilities. I placed the claim midday Thursday, on Saturday was assigned an appointment for Sunday. Perfectly fine, but more transparency would be better. The plumber assigned was quick & excellent, (U B Plumbing, LLC!! Highly recommended!!) but I feel that CHW should have a larger group of companies available to pick up claims. I live in a well-populated area; this should not be an issue.

No power to one room. Technician called beforehand, made sure he had parts needed, then upon arrival assessed and troubleshot problem down to root cause. Replacing bad circuit breaker and in process made sure everything was working and to code.

Glenn's H/C LLC drove an hour and a half to diagnose my hvac issue. Keyshawn the technician was awesome. He knew what to look for and where. He was well prepared with the tools needed to do the diagnostic. He was very knowledgeable about the older system and answered all my questions thoroughly. Would highly recommend Glenn's H/C to anyone needing h/c services.

The tech opened the freezer, took the shelves out, removed the ice and fixed the problem and cleaned up after performing the task only he could have done. My freezer does not make noises and freezes very well without overfreezing.

Pros: quick response time. Cons: I was very specific during the sale regarding replacements, since my sister had issues with her policy. The salesman promised that the policies had changed and the fee increase is due to the full replacement and other improvements to their policies. My washer broke down and the part wasn’t being made anymore, so they offered me money for the replacement. The problem was that they offered less than half of the money to replace it with a new one of the same make/model. Also, my glass cooktop cracked, it happened when I had all burners on. They didn't cover anything, because it was a physical/cosmetic damage even though it wasn’t my fault. The technician didn’t even bother looking at the bottom of the cooktop (downdraft vent electric cooktop), because he said that Choice Warranty wouldn’t cover cosmetic damage regardless of the cause.

There was nothing to be repaired, machine was working alright and running fine without water, technician opened the valve and was working fine. It was our mistake. We shut off the water valve and forgot to reopen. Thanks for the timely work.

I am very happy with the AAA heating repair company. They were very professional and prompt with their service. They repaired the system and answered all our questions. I highly recommend them. I appreciate their prompt response. Thank you very much!

Though the contractor sent to review my claim was straightforward and seemed knowledgeable, he immediately dismissed the views of the technician who had diagnosed the reason for the claim and spent a few minutes disparaging the company he represents. The initial technician gave instructions on how to view the issue he found. The Choice Home contractor's camera could not fit within the same gap, and he left it at that- no further effort was made to confirm the assessment. A separate local contractor who I called out the next day also had a camera that was too large to view the alleged crack, but took 10 seconds to bore a very small hole in the aluminum to enable a clear view of the situation. I'm unsure of the extent to which the Choice Home contractor is representative of the standard, but this was disappointing and didn't do much to change the perception that these contractors are incentivized to deny claims.

My technician diagnosed the problem with our Maytag washer and came already with the part to fix it. He was in and out in less than 30 minutes. Really amicable and professional. This is the 2nd time he has come to fix an appliance and he is exceptional at job.

Jeff Brinson arrived at my home and assessed the situation with the toilet. He checked the basement area where the water was coming through. He determined the wax ring needed to be replaced and did the same. He ensured the leaking had stopped, cleaned up his tools and left. He was friendly and professional. He answered all of my questions and served as a well qualified representative of Brinson and Son Plumbing and Choice Home Warranty.

The customer service is good. They answer the phone in a timely manner. But the technician are slow to respond when call upon. They will schedule an appointment and never call or show up and when you call they never answer. This is not good. So a contract should be given to a delicate technician.

Plumbrite tech Alex was great. Nice guy, good customer service, and good work. Same guys replaced water heater earlier in year and no issues. Would recommend to anyone needed plumbing repairs. I will call them again if in need of repairs.

After I filed my claim. 30 minutes later I get a text that if we were available and they could come out shortly. Sam the technician was very polite and knowledgeable. He replaced some parts and was on his way. Awesome!!!

The tech was flexible with my schedule and came and looked at the dishwasher and reported back to Choice. They decided that it was easier to give me a replacement and even though it is not enough for a new one, It is a good downpayment since the dishwasher was from 2013. I think they were fair.

IR ** was very courteous.. He promptly determine the problem with my dryer... The part was ordered.... When it was received..he called and returned to repair my dryer in 30 minutes.. I appreciate that so much. He was about to purchase a tools needed at Lowe's..when my husband loaned the tech what was needed.

Zach was focused, and pinpointed all the issues I raised! Can't wait to see the policy, and enjoy the protection. Our whole house is covered, and all appliances and service systems are covered. Will follow up after I receive the policy if I have any questions. Thank you for reaching out to us.

As right now the customer service is great. The agent Phillips ** did great job by explaining every details I need to know. If, we never know, anything happens down the road, I will see how they will handle. Thanks!

Jerry T was respectful of my time. He was knowledgeable and very helpful. He made sure I got the best policy that suited my needs. He answered all of my questions clearly and provided answers to questions I didn't know to ask.

Very easy to set up, great understanding of the product. I worked with Elliot ** and Neil. Easy process. I called in, spoke with Elliot and he went over product and coverage and once I was done asking questions I was ready to move forward and he transferred me to Neil and he completed the set up.

I was very happy with the two guys that came over to fix the pipe in the wall. They did an excellent job and very quickly. The pipes have been doing great ever since. I would recommend Choice Home Warranty to everyone.

Choice Warranty didn’t find out the vendor, choice warranty send me a email to me find out Hvac company local and fix your heater, I fix my heating system, pay to vendors $ 282 my pocket, choice warranty didn’t reimburse my money.

The CSR I spoke with was very knowledgeable and answered any questions I had. He also explained the discount for being over 65 and also a veteran. Was very pleased with all the information he provided as well as the discounts.

When I called and asked questions I was not informed about the $65 dollar service fee for each diagnostic visit and the $3000 max in payments per year. The sales info was not transparent. That is not fair or right. I asked that the 1 month period for the new contract be waived as a courtesy to me and was transferred by customer service to another line. I was on hold a long time and no one answered that call. Not happy. Would not recommend company thus far.

I purchased a home warranty from Choice today and I'm very please with the customer service and cost, because I'm a senior and they have great deals for seniors. I had originally declined to purchase a home warranty with Choice, but I truly wasn't happy with my current warranty service. Just so happens that Choice Home Warranty gave me a call today and that was the best call received. Thanks again Choice Home Warranty and Richard.

They were very professional. They were on time and I really appreciate them. I recommend them for anyone. They were polite. They came on time and they did not rush through the job. They make sure everything worked before they left.

It was very difficult to hear all of the information because they kept dropping their voice data. The agent tried getting closer to their headphones, then dropped the headphones and tried with a "Conference type" call using their speaker phones. Still kept dropping voice while they were talking to us. They had no difficulty hearing us though. At one point it was said on their end that it may have been because of our cell phone. NOT. They are the only ones who have mentioned that it may have been our cell phone. We use speaker on our cell phones a lot and have had no other issues.

I had a company come out and check my furnace along with my thermostat. Everything seemed fine but when the weather turned cold there was no heat. So I wanted the SAME company come out so I could ask they why? But your company said they could not do that! So it’s like I’m starting all over again!!

Have clogged drain from bathroom sink. Technician wasn't able to unclog it. Now Choice will not pay for it stating that it was up and above normal usage. The technician had a plan to get it unclogged very easily but it involved in removing old pipes and replacing with PVC pipes and connect to the main drain. Choice would not pay. What's the point in having a home warranty when the warranty won't cover services. Now we are out of $85.

Technician was courteous, and very informative. I learned more about my washer and how to care for it. He was on time, contacted me before arriving. Solved my issue. I have had great success with Choice Home Warranty.

Lydia ** was very professional and was able to handle my case with ease. I appreciate her great personality and quick response. She was very helpful and I enjoyed working with her on this dishwasher replacement. I would recommend your warranty company to my friends and family.

My microwave has been acting up not cooking right, then it failed. I did the warranty claim, found out the part to fix it is not made any longer so the technician said it needed to be replaced. Choice rejected the claim saying it was a power surge that caused the failure when the technician said the part failed because it is 22 years old. So beware.

I was pleased with the representative's knowledge in answering my questions. He was polite and all of his answers matched with what he told me regarding the contract. No pressure and pleasant experience. I also received a small discount on my monthly premium.

The Other Guy, LLC in Paducah, KY are amazing. Kind, courteous and professional. I highly recommend them. Now I know my system is safe. See old parts in pictures and you will see what I mean. I had no idea that it was so bad. All the more reason to keep up with your spring and fall maintenance.

Technician fixed the problem of having no heat in one bedroom; they will come back to replace the shut off valve that connects the steam pipe to the baseboard heater. Great job in less than half-hour. They plan to complete the final touches in April when the heating system is turned off.

Very happy with the service and explanation. A little hard on the upsell, but I know how that goes. I look forward to seeing how well the service will be in the event something breaks down. There are many payment options and if you are planning on keeping your home a long time, then the 6-yr paid up plan is the best, if you can afford the upfront cost.

I am a senior citizen and the Choice Home Warranty program is exactly what I needed. The cost of home repairs if something did go out can be very devastating. Now I will be able to have a good night sleep. Thank you.

Seth was very helpful getting me a reasonable rate. He explained extended rates after policy ends and seemed to be working for me. He was prompt with emailing what was discussed. I am ending my relationship with Fidelity National after years of rate increases.

The unit is running constantly and I explained this to him. Said I had coolant but that as far as the check went did not go upstairs to look at the unit upstairs, he did not have a ladder. Meanwhile the unit has not shut off. For some reason the unit shut off about 1 hour before he came and worked for awhile, still not blowing out warm air.

The gentleman who fixed my air conditioner was very polite. He did the work very quickly. He and explained what was the matter. I would recommend them very highly for their work and quick time it took to do the job.

My Clothes Dryer needed repairs. The Choice Home Call Representative was outstanding and the Technician who performed the repairs was very professional! I would recommend Choice Home to others because the employees who work for Choice Home are very knowledgeable and professional!

The tech guy was great but what you offered me was about half what it’ll cost to replace our microwave at Lowe’s from what I have seen on their web site so we’ll have to foot the rest of the cost. That seems to be way off from what you advised. Thanks.

Contract number: **. Claim #**, per your email received and automated voice message (NOT RECEIVED). I patiently waited from 8am - 5pm on Jan 28 and your service provider's technician, who never came or contacted me to cancel or reschedule. A call, email, or text from someone could avoided these negative review.

After 7-8 months you finally fixed the garage door opener and they did great but still waiting on you to fix my central vacuum. I will not renew my policy until that time. The garage door opener is the only 1 of 6 problems that they have paid for.

Technician did not show up as scheduled because Choice did not send out the work order and I lost a day of work for no reason. I had to take another day off. I believe I need to be compensated (maybe the $65 charge).

For the fifth time our refrigerator was serviced by Choice. The technician, this time, seemed to know and recognize the problem, took his time and repaired the appliance, replacing defective parts with new parts. Choice responded in a timely manner.

I was so impressed with the quick response and consultation. The tech was so professional and thorough with his job. My washer has to be replaced. The turnaround to for the buyout offer was a matter of minutes after the tech submitted his report. However it is now going to take at least 30 days before I can get the gift card for the buyout. Just thought the timeframe would be shorter.

My hot water heater stopped working so I called Choice Warranty and they assigned a technician. The technician came out and diagnosed the problem and fixed it. I only had to pay for the service call. I was very happy with the solution.

I placed a call on my furnace for a loud noise. They sent someone out and they said the motor was going out. Choice would not approve the repair because it was still functioning. 4 Days later it was snowing and I came home from work to a cold house. My sick 82 year old mother and I spent the night using space heaters, when we should not have had to. The next day they approved the repair. A previous call on dishwasher they wouldn’t repair because the hose was clogged.

Strand was very professional and quickly diagnosed the problem. However, Choice Warranty felt the repair was too expensive and offered me $357.00 to get a new dishwasher. I had to pay for the installation and removal of the old unit. My out of pocket cost to get a new similar unit was over $800.00. Great job Strand Appliance, terrible service Choice Warranty.

I have 2 outstanding work orders and neither has been addressed and resolved in 2 weeks beginning with a plumbing issue followed by a lack of heat in our home due to a non working HVAC system. Choice can't find a plumber after 2 weeks and the A/C service company can't get their act together. It is winter and no heat. One item (needs two parts) with the HVAC is the thermostat which needs replacement. The current unit is a Nest Pro. They will only install a $15 bottom of the line unit. So much for fix or replace, not fixing and not replacing. This would be like having your sofa stolen from your home and the insurance company telling you they will only pay for a cot to sit on as it can serve a similar function. Poor, poor, poor.

Our main floor Heating system went down, we have three heating/cooling systems, the third one is just for the sunroom, we have one for main floor and one for upstairs, we submit a service request form for the main floor heating problem, and within 48 hours the heating/AC technician Came to fix the problem, He was very courteous and experienced in his field, had 46 years of experience, he explained to me the problem and fixed it within 45 minutes, He also changed the Thermostat of the system which didn’t seems to be compatible with my system.

Samsung dryer was making noise, shaking and moving. Sears technician was excellent. Knowledgeable, analyzed the problem, went right to work and had it up and running perfect in record time. I would highly recommend him and hope in the future, if we have any appliance repair needs, Choice Home Warranty will send Sears!

I would just like to say that the agent who helped me solve this issue yesterday should be commended on her professionalism. She was a big help in getting this resolved. She even gave me a great alternative store to find my microwave. Thank you.

Technician was great. The process of him getting approval to continue work sucked. Resulting in me being without my dryer for another week. The technician called and was not able to get authorization to continue to fix at the time of visit.

The person who came was Very knowledgeable, Organized and helpful. He answered my questions and told me when the parts will arrive to fix the dishwasher. I already recommended the service to my friends and family. He knew exactly what the problem and addressed.

A bit difficult filing my claim with the computer voice but it was done. Now I hope they send technician to do the fix. In the past in Florida they repaired my minor problem. This new claim is NYC but also another minor problem.

Polite, quick, courteous service. Competitive pricing. Technician took time and explained all to me patiently and clearly. Would recommend to anyone looking for good rated company insurers for your home. Thanks for the good customer service. Will recommend to all I know.

The technician, Joseph, was very professional and knowledgeable. Joseph was on time. He explained and showed me everything he was doing to detect the problem and what was needed to repair the refrigerator. I felt very confident with his assessment of the problem. He stated that after approval from Choice Warranty that the part would be ordered and installed the following week.

Explained the various coverage and how long you have to wait before you can call in for repairs, the charge to come out and if something couldn’t be repaired it could be replaced. I told her I had problems with the home warranty I had with American Home Shield and was seeking to find a home warranty with Someone else. Choice sounded like a good home warranty to go with after everything was explained to me. I think I made the right choice this time.

I have been with Choice warranty for about 3 years, the past few times we needed service at our home. They chose not to go with the technicians recommendations for repairs because the cost or some bs like that. I spoke with a case manager, she was very rude and careless to my concerns. The behavior was unacceptable. So I will be canceling my warranty and finding a different company. How can I spend almost $600.00 a year plus $65 service and nothing gets fixed

I called in a claim pertaining to a plumbing issue. The first representative assisted me with renewing my warranty and gave us a good deal on the renewal. I have an appointment on 2 February. This happened faster than I expected.

Great customer service, clear, helpful and honest. The product coverage is a complete package and on of the best I found on the market and the pricing with the different incentives that are offered are clear and make it a great deal.

Pleasant workers and on time. Removed the old water heater and took it away and installed the new one. I let them do their job and it was done on the same day. I had other valves that were leaking and were fixed.

I was talking to the customer rep regarding getting a plan with CHW. I told him that I want the total plan. After telling him about the discount that American Home Shield gave me, he gave me a quote of 42 dollars. However when I receive the welcome letter, it says basic plan... I am so disappointed. I am trying to cancel all together if you do not fix this. This is misleading sale and very bad... **

The technician arrived on time. He was very courteous, knowledgeable, and polite in explaining the problem and possible solutions. He also took care of another issue and let me know some other details that I was not aware of. Overall, I’m very pleased with the service that I received today.

Called to see if I was enrolled with Choice. Thought I was already enrolled about a week ago! Keep getting more and more adds.... Was told I'm NOT enrolled so I had to redo the whole process. It was quick and easy, however, got the same deal I was offered before so, no problem. Made first payment and got the account activated on the spot, got the account number, etc..

Winston Doors technician Fred answered all my questions. He arrived at the time I had requested and completed the repair quickly. The door opener operates well now. Very satisfied with Choice Home Warranty and Winston Doors. Five stars all the way. Highly recommend.

Although there were no repair companies in my area to fix my central vacuum system, Choice Home Warranty located a company to take care of my problem. We worked together to make sure the system worked correctly and I was satisfied!

...A very honest, true to his profession, young man... Chad opened up the unit, thoroughly checked the entire system, carefully explained his conclusions to us, and answered our questions in an understandable manner... Based on this experience to date, we would highly recommend Chad to your customers.

Tech said that it would cost more to replace the pairs than the washer was worth. Choice Home Warranty only offered to pay me a minimal and It's not even half of what a new system would cost. I tried to talk to a consultant and he was not even going to budge off of the low ball price they offered. So to say the least I am not pleased with my first interaction with Choice Home Warranty.

I needed to have my kitchen sink snaked as it was completely unable to be used as soon as possible and my issue ended up getting resolved sooner than expected! The plumber was kind, professional, and quick. Nothing more I could ask for. Thanks!

The courteous gentleman showed up as indicated, giving me a 20 minute phone call prior. He immediately repaired the garbage disposal and went to purchase the part for the toilet. He came back in a timely manner and repaired the toilet and everything is working perfectly. I am very impressed with, his work ethic and ability.

Charley could not have been more courteous and professional. Handled issues with extreme professionalism and competence and advised us of repairs as they were completed. Would recommend him to anyone needing plumbing repair and advice. Nice to have someone you can count on.

The first tech that was sent out SK heating and air out of Charleston SC, came, took my service fee and never returned. The Second tech TC advice, did a excellent job, took him time and explained everything to also provided a few suggestions. Please don't send SK heating to me again, never emailed my receipt either

I believe our Technician (Chad) did troubleshoot and resolved our issue with our Water. We would sometimes be getting hot water and then it would turn lukewarm and then cold. Not acceptable when the Hot Water Heater was bought brand new and is not old. Everything seems to be working great, now. Thanks, Chad.

Appliance Appliance was sent to my home to fix my microwave and washer. They said the microwave needed a motherboard and then fabricated that I overloaded the washer and I needed a new spin basket. They also said I had something between the basket and the machine. They left no diagnostic paperwork. I was dismayed as the technician did not call me back as he promised on 1/16/23. I made a formal complaint to Choice Home.

Tech was knowledgeable, efficient and professional. Also made repairs very quickly. After filing the claim a Choice The technician contacted us in a timely manner, set up the appointment, arrived on time. I have been a choice subscriber for several years and recommended as a reliable company,

Technician was truly excellent. He not only fixed the problem, but he explained step by step what he was doing! This guy is great!! I would highly recommend him! He was also very pleasant! I learned so much about my garage door from his visit!

Great service received from CHW team and Mike from the Company FreeAir that was sent out to repair my heating unit. Mike even got to my home a day earlier than scheduled. Thanks for the great job. I now have peace of mind that if anything happens in the future, I will received great fast service.

I enjoyed speaking with the salesman. I had already checked out what all was covered. We were also able to cover our Deep Freeze. I was happy about the other items that were able to be covered. My husband is a veteran so he was given a Military Discount. When your house is nearly 20 years old items start to break down.

I want to thank our representative for mentioning the Senior Discount program. Over the course of six years we will save substantially on premiums. And the fact that they guarantee next day service is what sold us. Received confirmation immediately in our email box and it was the same as what we told on the phone.

Provided incentive to get me to join, however one incentive being an extra month free was not given to me due to paying monthly, that was not explained to me although when I called and asked why I didn't get the extra month, I was told it was explained to me.

My refrigerator and refrigerator freezer was completely full and all my food spoiled. I was expecting some compensation for my food and I was told there was none. I was under the impression that they would at least help me out. I'm really upset about this and I've been without a refrigerator since January 16! I guess some home warranty offers this and some don't. I really wish I had checked into this kind of thing more. I don't understand with their high rating why this is not included. Food is very expensive and I don't know how I'm going to replace all that food. DISAPPOINTED TOTALLY!!!

The tech seemed prepared and thorough. He was good overall. He ran several tests just to make sure that there wasn't a problem with the heater. It seems that there were just some closed vents and a dirty filter. As far as we could see there wasn't a problem.

Representative was clear and knew the contract. Handled himself very well with questions posed. He also was able to present alternate plans with special additions to the basic contract with pricing alternatives. He also made me aware of advantages of being a veteran and the benefits I could receive because I was a veteran.

Claim responded to by Citrus Unplugged. The technician was knowledgeable and professional. He showed up when he said he would. Fixed the problem immediately without having to make future appointments. We have had numerous issues with contractors sent by Choice. Some leave their mess, others had no experience with the issue. Still, others do not complete repairs. On one visit; they did not have tools or equipment needed to complete the repair. This company had all the knowledge and tools to finish on our visit. Very pleased with this service.

He came within the time given. Had the part with him to fix the dryer and was able to repair the dryer while he was here. Have had this company come before. Very professional, knowledgeable and courteous. Hope he can come if I need anything else.

This is the second or third time (ALL for different appliances) that Choice Warranty has send Mike Check Appliance to our house. Typically my husband would be taking care of this, but now I am having to do so myself. Besides Mike being extremely competent along with being super nice he actually remembered my husband! Told me that there was another seal that was on its way out, so he's getting that one replaced, too!

Fiore Plumbing repair service was excellent. The time it took to get an appointment was the worst. 3 days not 4 hours not 24 hrs... not 48 hrs.... this was a broken sump pump a needed repair and it took a very long time. My feelings you do not have enough contractors. I am waiting weeks for a refund of $70 because I bought my own faucet...I have an email stating it will be refunded. I hope upon reading this you will expedite

I was referred to your company by a friend. I am very excited that the representative took extra time to explain the Essential Workers Program. The representative explained the program and won me over to Choice Home Warranty. This company covers more items, one day service turnaround, and the average service fee.

First, I'm not a complainer but this was absolutely horrible, first I received the diagnosis, and they determined the long-term solution was to replace my microwave. They didn't research what type of microwave I had but wanted to give me 191 dollars for a 4 yrs. old Kenmore Pro Convection Oven that cost over 700 hundred dollars. I don't want them to pay for new microwave but I don't want them to low ball me either and then I was told I could only get e-card Lowe's card to buy a new microwave, I don't want to buy a microwave from Lowe's, I ask could I get a check in the company that I wanted to buy the microwave from and I was told no they couldn't,

Freezer was not making Ice. Technician came out and defrost line which was frozen and not Letting it make ice and it was working fine afterwards. Good service. Technician said they’d be out between 7 AM and 6 PM. They did arrive early around 730/8 o’clock.

Tech was excellent. He was on time, very professional, friendly, was quick to identify the problem. He was the best tech to do work in my home in many years and is an excellent representative of his company. I would highly recommend he be retained as a service provider for Choice Home Warranty

I had loud noises like a belt was worn and needed attention. I called and got a repair order which was all good. However, the problem lies with actually getting a tech to respond, confirming the order and setting a schedule. This is my second time without immediate response so I was short fused and vented my anger. After that conversation within 15 minutes a tech was on my phone wanting to come within the half hour.

The technician was prompt, courteous & knowledgeable. He ran a couple of tests and was able to determine that the problem was a circuit board that had failed. I hope the approval & repair occurs soon, it was cold in our bedroom last night.

Brian, the technician, was easily able to solve the problem with the lack of heat in our home. He was available quickly and arrive the next day. The only problem was the home warranty company which took over 15 minutes on the phone to make the claim.

Fast response by Choice Warranty. Technician was here fast determining the problem. The unit needed to be replaced. Got a prompt call from choice warranty approving a new unit. I am very pleased with the prosses. Choice warranty made the whole process fast. Thank you Choice Warranty.

On time. Fixed in less than 20 minutes and the service tech was absolutely amazing. I would recommend this service to all my friends and neighbors. This warranty company has been the best I have ever experienced and I am very glad I chose them.

At a decent price and the agent answer all my question warranty on all my appliances and set my payment up and what they cover on the policy he answer all my questions. I think I be happy with this company.

I haven’t given a high rating. As I put in my claim on the Thursday had to phone up on the Saturday to ask for progress. Had little response. Got an email about a different option then an email on the Sunday telling me that a technician would be at my house by Wednesday. He didn’t arrive until nearly fifteen minutes near the end of his four hour window. Not a good experience at all. Very disappointed.

I was given a prompt and professional service and caring for my needs from my furnace when it no longer heated, and my renters were away for a few days and by the time they got home, it was running, and they were very happy.

I was recommended to choice warranty by a Friend. I had a positive experience with the representative I spoke to (Maurice). I feel better knowing that my house is covered for 42 months and I now have the convenience of calling someone when or if I need to.

Did not care for the Technician that came to my home. Was not friendly. Didn't go over the repair after he was finished. I have no idea how to release the opener if ever need to manually open garage door. The handle that was hanging there is not there anymore. A pin was missing from when the mechanism broke so I had no choice UT to purchase a new track $250,00. I wasn't expecting to pay. Had I known that the track would have to be replaced due to a pin missing I would have left the door manual did I was able to afford to fix it. It would be better to be able to talk to a live person when calling for service call. I would have had a better idea of what to expect. Not real happy with this company.

Pleased with the rep that helped me. Had given lots of thought to find a home warranty package. Saw plenty ads with G Foreman doing your ad. Coverage was what I wanted and needed. Granted I hope I don't need it but if I should I now have it.

Submitted a claim on Sunday, Monday afternoon technician arrived and diagnosed problem. After a few unsuccessful attempts to get repair work approved, technician completed repair and the ice maker has worked great since then with no leaking water! Mister Fixer Handyman and appliance repair, Moise **, was EXCELLENT!

This company is much less expensive than previous contract with other company. Thank you for offering the same service for less. It helps to shop around. Sonny was thoughtful, courteous and not at all pushy. It was a pleasure speaking to him.

I made the warranty request online late in the evening. I received a call scheduling the service technician the next morning at 8:00. The tech was at the house at 10:30 AM and done by 11:30. I have a new garage door opener and the service was outstanding.

Tech was on time and solved the problem quickly. He determined that the flame sensor wasn't as clean as it should be. I will use them to do my annual maintenance. Good overall experience. The appointment was set up easily and for an acceptable wait time.

Very polite and knowledgeable staff. Process of enrolling was very easy and quick. Walked me through everything that was covered under plan. Answered all my questions and made sure I knew how to reach customer service if I needed any additional help! Would definitely recommend to anyone interested in purchasing a home warranty!

I went through the whole process of signing up and took advantage of different programs they offer to save money long term. I gave my card info and received an email that I was billed over $2500! At no point was it mentioned that I had to pay it all upfront - I was under the impression that everything was "monthly" because that was how it was constantly explained to me. Now I have an overdraft of my checking account and am working to get my money back :-( Make sure that if you are deciding to move forward with this company, be sure that you are on their MONTHLY plan before providing any payment information.

Your clearness and patience is greatly appreciated and it looks like we will have a positive relationship. Your representative is businesslike and professional and shows a real willingness to help us select the best warranty.

Do yourself a favor and do not hire this company. A few months back I contacted them to fix an issue about some water leaks I was having. In the lapse of three months, I have gone through three different contractors to fix this issue. The first one told me he couldn't fix the issue when I spoke with him so I don't know why he was even hired by Choice. The second contractor showed up and submitted his quote to Choice and he never got an answer from them to go ahead. The third contractor they assigned straight up told me they did not want to deal with Choice since they had submitted their quote and had never heard back from Choice.

The only problem I had was with our A/C… It quit working in the middle of summer (and we get it serviced every spring and fall per your rules by the company that installed the units). I contacted CHW and you were unable to get a company to come out to fix…So we contacted the installing company and they came out and fixed… CHW would not reimburse me… I would have gladly paid the difference.

Intake clerk was cordial, and receptive. Claim process thus far has been good. I would like to choose my own repair technician as in the past as I feel that this would be better for me. Thank you very much.

Gentleman was here when he said he would be, was very knowledgeable and got the repair done very quickly. Problem was solved and I was happy. I would definitely recommend this service company for future plumbing jobs that I need done.

The technician was great and appeared quite knowledgeable and helpful; my dissatisfaction is with Choice denial of the request to correct the problem; I understand my responsibility to change lightbulbs but these are not ordinary light bulbs. I am 76 years old and unable to figure out how to remove and replace these bulbs. They are very complex; I paid almost $2000 for this contract and you disapprove a $170 repair. Ridiculous!

Had to wait 3 days in the winter cold as my furnace did not work. When I expressed my extreme dissatisfaction and spoke to a supervisor I was told my only other option was to hire an independent contractor to which I would have to pay all costs up front, have the tech take pics at which time the claim would be reviewed and if approved I would have to wait 30 yes 30 days for a reimbursement. Your system is FLAWED.

Wayne from A&E arrived on time, after inspecting my refrigerator, he determined that he had to order parts. He was very courteous as was his trainee. As my refrigerator is only 7 years old I hope the parts are available

My washer got broken and they were very responsive and professional. The technician noted what needed to be repaired and the next day the company sent me an email that they recommended and approved replacement. It is worth having a home warranty and I’m happy with their customer care.

They recognized the problem immediately. They were professional in their duties. I was originally advised it may be the compressor but it was the fan. They had to replace the water line because of the faulty fan. I just want to give them an A rating for their service.

Three week wait - One no show. I’ve had two requests. Clothes dryer and heating system malfunction - no heat. Let’s start with the heating system. It took two weeks to get someone to service the heat. It’s winter, so some sense of urgency would be nice. CHW stated they are having trouble finding a company. We live 25 miles from Charlotte! They will reimburse me if I want to get my own repair person.

The sales rep was so good giving me the discounts. He gave me such a good deal. They took 400 and some dollars on my credit card for three different payments and I'm paid up for 3 years. However, I've called several times as I want them to send me a contract so I know what is covered and if I have an account number that I have to give when I call. I haven't received it and I have already called twice. I left the guy who signed me up several messages and he never called me back.

Renewed my plan with the company and still wondering why. The last repair by the plumber was good, no complain. Professional service. My previous repair for my kitchen light that did not work was decline. The repairman told me that the ballast had to be replaced. When I spoke with a case manager he said they were replacing the bulbs and that was not covered. I had to pay another repairman to get the whole light system replaced when the claim was denied. I don't think that was justified as it was not the bulb that was replaced but I had to get the light system replaced. Was not a happy customer as I think this claim should have been honored as it was not changing bulbs but the whole system.

Unfortunately, the contractor selected to do the job turned out to be unscrupulous and quite immoral at best. Be Relieved Heating and Air Conditioning, Company selected by Choice Home Warranty turned out to be unscrupulous in billing and service. I was charged $2385, for out-of-pocket expenses to have my AC condenser replaced under warranty.

We were told we had to wait 30 days before we could claim any work to be done on our new policy. Finally, when our policy went into affect, we called in the microwave problem. It is a built-in, "the only type they cover, as we were told." Both the technician & us were perplexed when a late answer came back that "it was preexisting." No mention of that at the time of purchase. Now both the repair shop & us customers are wondering, how long is the waiting period really; it must be more than the 30 days we were told. I guess everything would be preexisting on day one, so how long before the warranty we paid for really applies? I have not gotten an answer on this. Long story short, the repair shop gave us a deal on fixing it, & took the time to understand our dilemma. We still paid out of pocket on our first claim, however.

I had water leaking into the refrigerator compartment, so I filled out a claims form online and couple hours later I was approved and a company texted me with information of the company and technician came out the following day. The technician was great and fixed the problem and that definitely made me happy. The people kept me informed throughout the whole process times and who would be here. Very professional man and no mess left behind. I’m certainly happy with CHOICE HOME WARRANTY.

I had some problems with my toilet running and the faucet in the kitchen was leaking. I called Choice and made an appointment. The guy came out and charged me $65 to tell me that the warranty was gonna turn me down because these are all pre-existing conditions. I understand that, but my house is 22 years old so everything that I would have fixed would be a pre-existing condition. So I don't understand the whole thing. I called Choice and they got some woman from I don't know what department. She said it was not covered because it was a pre-existing condition. That's why I canceled the whole thing. Also, they were rude and the whole thing was just nasty. I paid Choice but none of the contracts start until after a month, so I waited until after the month to make the service call. But that never happened with American Home Shield. The only thing that happened with American Home Shield was when I used them, they started raising up my rates.

We had a leaky toilet. The claim experience was good but everybody was busy. This was an emergency. Other than that, they worked it out and made sure the contractor got here. The tech was a good guy and he resolved the problem.

The first rep told me what the initial price was and said "You can get a better deal." He started giving me all these numbers and asked me, "Does that sound good?". I said, "Yeah" and he asks for my credit card number. I didn't realize he was going to use the card for the full six years. After he told me that, I said, "No. I'm a senior citizen and I can't afford $2500." He then said, "How about if you just think about it?" I said, "Fine, I'll think about it and I'll call you back tomorrow and cancel it."

I had them in the past and service could have been a little better. They took so long to get someone to do repairs. Recently, I signed up at the beginning of the month but I haven't gotten my card and information from them. With them, in case something breaks down, I'm covered one way or another.

I got two cases with Choice, one was resolved and one is still ongoing. The first experience was okay. The second one is not so much because they only cover so much of the repair. That's my only downfall. I was under the assumption a lot would be covered underneath the warranty, but I'm finding out that a lot of stuff isn't covered as far as work being done or what's not covered and what is considered a liability. I have a hole in my ceiling and I can't get it done properly because it takes two days for something like that to be repaired with spackling. So I was denied on a lot of stuff because of it.

The claims submission process was easy. Calling it in was great but they haven't sent anybody yet. It's been a month and they couldn't find anybody. I called people around town and found somebody.

The salesman was really good but I'm not happy with them. My garage door opener's arm broke off at the door. Then I was told that the warranty doesn't cover the door. It just covers the motor. I paid $300. I should have known the warranty didn't cover the actual garage door.

I had talked to two warranty companies and I was very upset with the way I was treated. I talked with Choice and I was very satisfied with them.

The rep was very nice and they did not push me. I said to the rep, "Tell me what you have and who you use here." She told me and I told her to let me give it some thought. She said, "You got my number if you wanna call me back, or I'll call you back." I liked that they use local people. The price was 1,400 and something dollars I said it was pretty steep. The rep said "I can divide it up in three months in equal payments." And I said, "Okay."

I have one claim for a water heater which is still in process. The contractor has yet to finish the repair. I sent them a text today trying to resolve but still I have no response. The only thing that's wrong with it is that it had turned off so I had to reignite the pilot. But I needed that part and I can't get it unless I get it from the company.

At first, I was discouraged because I needed to file a claim and they were making me jump through a bunch of hoops. The service provider had told them I needed a garage door opener. They tried to find a loophole to not have to take care of it for me. I got the feeling they were trying to get away with not having to pay my claim. They told me flat out that it wasn't going to be covered. The tech had to come back twice for the same reason and after the second time, they were gonna have him come back again. That's when I got very vocal and said he should not have to come back again. The tech had to repeatedly call them and tell them it's not working. Finally, they agreed they would cover it. If I had not been persistent, they would not have covered it. But they eventually paid for it so I was happy.

I got called by my electric company which takes care of my water bill and said I used 8,000 gallons of water. Choice sent a plumber who found there was something with my toilet. I also needed a new kitchen light and a new ballast. They put that on. Now, they're coming to repair my dishwasher. I've had very good experiences with the techs and I like Choice as my warranty.

I'm waiting on somebody to get back to me as far as fixing my microwave. The tech came but I haven't heard anything back from him. It has been two weeks.