Choice Home Warranty Reviews

Our microwave stopped working. They sent someone out in two days and repaired it. The company that repaired it knew what it was right away. I love the fact that you can submit a claim online and get a reply the same day. If you're looking for a home warranty you should consider this company. They cover almost everything and you only have a $75 service fee. I am so thankful for Choice Warranty.

Excellent mostly. $75. Per visit. They did fix a few items very good. But sales pitch did not accurate portray overall experience. They promised a new appliance if they couldn't fix it. Not so. The dishwasher needed a new motor & would not fix it! They are sending me a check for $249. Hardly replacing it. Their sales pitch promised me a new appliance if needed. So $550 for the contract & $75 per visit adds up. The repairs they did do were very helpful. But I am stunned at the non repair or replacement of a dishwasher. Overall most of the other $75. Visits were effective & for which l am grateful. However again their sales pitch didn't seem accurate. An electrician said this outlet was working & refused to come back. Not good. Most sincerely M.

The service tech that came out was awesome and knew what he was doing. I would recommend him and his company for other appliance issues. He stayed in touch as to when his arrival would be and his communication was extremely good.

It took this company over three weeks to find a technician and due to this time I incurred more damage. I suggest finding your own person to come out or a warranty company with a better pool of technicians and a customer support team that will take the extra step. I was told to call the company myself. Very unprofessional and again I would not recommend this warranty company.

The person I talked to was very professional and knowledgeable. I’m looking forward to see and having your home warranty. I’ve heard GREAT THINGS ABOUT YOUR COMPANY!!! The Price is AWESOME!! I’ve had other warranty companies and every year the premium went up, I hope this will not be the case with your company.

Yes I would recommend Choice warranty and the technician was fantastic. Very professional and friendly. Explained situation and we were comfortable with his answer. So far smell has decreased and we know what to do if smell comes back. Thank you very much. Every service call has been satisfied successfully.

Very informative and helpful. Helped with Veteran's discount. Made sure to answer all questions and explain thouroughly. Explained starting date for policy to be in effect. Handled payment information and offered a yearly payment. Understood monthly worked best for me. Gave a discounted $85 per service call. Definitely knows his product.

Had a leaky shower handle that caused a water leak through the ceiling. Called CHW and they sent out a plumber the next day. He did an excellent job fixing it in a very timely manner (he had the right parts with him). I don’t see how it have been any better.

The refrigerator experience was fine. The oven was a different story. The first company came and left when we asked them to remove their shoes when in our house. Then it took an additional two weeks for another company to come and do a repair estimate - all the time (about 4 weeks) with no oven.

Chad was excellent in understanding my problem and was timely and professional in the repair. Made me a future customer. Will definitely request for the next service. Freezer was icing up. Chad diagnosed the issue... which was different than what was initially considered the problem. Was great in showing me the issue and how it was repaired. Thanks.

We have submitted a number of claims after owning our home for only two years. The first major claim for our HVAC was denied because it wasn't "installed properly" due to it being too big for the house. This is not something discovered on inspection and is an easy way for them to deny HVAC claims. There goes $7000 out of pocket. The sewer line was backed up and we discovered the tree was eating into the pipe. Another claim denied, another $7500 out of pocket. Now we're getting water hammer sounds and the tech identified the issue but CHOICE denied his three attempts to get approval to fix it. I will not be purchasing this warranty again.

I have heard horror stories about home warranty companies, but decided to try Choice Home Warranty as it is highly recommended in the reviews. Wow, this company has proven to be excellent. I've never had a problem and recommend them to all my friends. What a great decision we made!!

The air conditioning system was not working. After filing the claim, the service was scheduled within hours for the next day. The service technician (Leo) arrived on time, was knowledgeable and accommodating, and was able to diagnose and fix it promptly. Perhaps one of the best technicians I have come across.

Technician is thorough in his diagnosis and knowledgeable about my AC system. He is very respectful of my home, careful not to track in extra debris. He introduced himself with a handshake and a smile. Ron seems genuine and likes his profession. Most importantly, he explained my problem in layman's terms.

The technician that came out to inspect my dishwasher was very courteous and professional. I would definitely recommend this technician. He was thorough in his search for the problems my dishwasher was having and found the root cause of the issues. He told me I needed a new motor for the dishwasher.

Choice Home Warranty contacted the service provider, Speed Service LLC immediately on my behalf. They reached out so quickly and were in constant email communication with me with date and time of service scheduled and with reminders. They also provided a reply email and text number for communications. The technicians arrived as scheduled and tended to the issue quickly and efficiently! I'm so appreciative.

A repair technician made the diagnosis on my oven, and three parts were needed. He was very professional and knowledgeable. Four days later, I received an email from Choice stating that they were unable to fix my current oven, but would provide a Lowe’s gift certificate for $329.00. After researching 27” wall ovens similar to mine, I found a HUGE discrepancy in pricing. The least expensive wall oven was over $2,000. So, even with wholesale pricing, there would be absolutely no way I could replace my oven.

The tech that came to our home to replace the compressor on our refrigerator was thorough and professional. The Kenmore fridge has been working well since the repair. Please note on our account to use the Sears repair as each time a repair has been needed Choice tries to send the repair to Ft Lauderdale. We live in Melbourne.

I called Choice Home Warranty because my garbage disposal stopped working and only "hummed." Soon as the plumber they sent determined the garbage disposal's motor was dead, he replaced it with a new one immediately. I appreciated the no-hassle engagement. The plumber was from Plumberology; I would recommend them. I appreciated the no-hassle engagement. The plumber was from Plumberology; I would recommend them.

Spoke with Adrian today. I don’t usually talk to or deal with phone solicitation but he was very nice - not pushy & has a nice phone voice. Gave me detailed info and answered all questions. I felt he was honest. Haven’t had any claims so can’t speak to that. Can only say they have good sales people & everything sounds really good.

We had no cooling in our loft area. Tech said it was low on coolant. He Added coolant to our split Samsung AC…. Tech said it is now cooling at 72 degrees. He was thorough and competent and pleasant. Told us to call again, if have another issue as there could be a small leak and he was not authorized to do a leak detection test at this time.

CHW decided to replace rather than repair my built-in microwave/oven instead of repairing it. They gave me $667 in gift cards, valid only at Lowe’s. What if I don’t want to shop there? The cost of a new one ranges from $2500 to $5500. I appealed. They refused to increase the amount, saying that they based the value on the features that it has, rather than the cost to replace it. Their associate lied and said it did not have a convection feature but it does. Very dissatisfied with CHW. No where in the booklet they sent does it explain the method by which they calculate the payment.

I have been trying to cancel this policy, almost immediately after I signed up. I found that I am still locked in to the previous policy that I had, with another company. Therefore I need to cancel the policy. I have called many times over the last four days, and with no luck in getting a real person.

They always find a reason to deny your claim and totally useless warranty! I met an issue with my air conditioner in 2022 and filled out a claim. And they sent a technician to fix it and since that year, every year my AC system gets a problem and this year, they told me that I need to change the whole system and refuse to cover it because of lack of maintenance! Never trust this company!

This was the 2nd time in the past couple of years that they have serviced one of our kitchen appliances; in both cases they were prompt, courteous & professional in what they did. I heartily recommend them.

When I submitted my claim, I included a statement that the fan itself was working. The problem was it squeaked so loudly that it prevented me from sleeping. I wanted the squeaking to be addressed if possible. Tim explained that he could replace the fan, but I didn't want to do that. He went to another service call but later came back with some WD-40 to see if that would help. He also gave me good advice about the type of fan I have. I appreciate that he went out of his way to fix the problem because he could have just taken my fee for the service call and left. He resolved the issue, and I can now sleep cooly and comfortably.

Had a issue with my HVAC system not cooling. Filed a claim with Choice Warranty and the company that was dispatched was awesome. I can't say enough good things about Epic Air Heating and Cooling. A home warranty company is only as good as the quickness they provide, but more importantly, the companies they dispatch.

The representative was very helpful. I pray we get a call right away. This is my first time filing claim and they are coming when my next review will tell all. The representative was very helpful and knowledgeable. I cannot wait until they come and fix my air conditioning, we are expecting hot days

My day started with a frown but when my technician arrived that all changed. I explained the problem I was having with the AC unit. He expressed very kindly. No problem. He returned with a smile. He found the problem. The unit would be repaired within 24 hours. The sweat stopped rolling the frown to a smile. Thank you CHW for sending me a technician that was knowledgeable and professional.

The appointment date was prompt and the contractor was very friendly and professional. He explained everything in an understandable manner to my son (over 18) as I had to leave when the contractor arrived. I was called on my phone and informed what the next steps were. I will add it’s disappointing that there seems to be more money to be paid and unexpected.

If I could give them negative 5 stars I would. I read reviews, and there were a lot of bad ones, but in researching, it looked like Choice was still ranked the No. 1 warranty company in the US (don't be fooled by that), and the salesman was convincing. I specifically questioned why a lot of reviews say they refuse to cover repairs, and he said that was false, they cover 87% of repairs. Well then I must conveniently be part of the 13% because sure enough, I made my first claim, and they immediately sent me an email refusing to pay for the repair saying it was a "preexisting" condition. Even the repairman who they sent said other warranty companies would cover this, but Choice is notoriously bad at covering anything, and he is currently helping 2 other customers fight to get their repairs done.

Repairman was very considerate and answered my phone calls so I could let him know ahead of time the issue. He got right to work and, since we had talked, had the part on hand. I commented it was a small laundry room and he laughed and said he had been in smaller ones! Fixed it right up! Working great now and no more water on the floor.

He lied to me already. He said a claim would cost me 85$. I open the e-mail, it said 100$ something, told me not to get it. I’ll try for a few months then I think I might try someone else. I really didn’t feel comfortable dealing with him. GE said he gave me a discount. I’ll see. I think he was just lying

I am not pleased with the service I am receiving on the replacement of my washer. No one has connected with me concerning purchasing the new washer. I have sent a response. I want someone to contact me asap. This needs to be addressed by someone in your organization.

I was a skeptic about home warranties but it paid off when the HVAC failed. The repair was handled quickly and professionally. Technician was great. Choice has been a good investment. I am glad I used Choice Home Warranty and would recommend it to other homeowners. I am not a skeptic anymore.

This was dope and I appreciate how Aaron and JeRell hooked me up, a clueless homeowner. Ok so I had everything set up, all the questions asked and I answered and it was helpful in the home buying process. All in all: they're great folks to work with and I'd happily work with them again.

I thought Choice Home Warranty was highly rated so I switched from Home Shield but my first claim for a microwave problem was denied because they said it was not a normal wear and tear. WATCH OUT. The problem is that I paid for the whole year and NOW I can't cancel because they are not giving me my money back!!!! Their cancelation policy is very tricky!! I am stuck with them for the next few months!!!

I have did my market research in home warranty and found Choice Home Warranty to be one of the better company that provides the Quality service in pricing and options offered to give the customer a fair product for their dollar across the board. I've noted other companies with higher prices and less for the service they may render to the customer from a wholistic point of view. I find Choice a fair and valued company that offers the customer more for their money at an affordable price.

If possible, there I would not have provided any stars. I sincerely regret ever getting a warranty through Choice. My built-in microwave broke. I was offered $191 to get a replacement after paying $85 for a service call. Obviously, the only people who benefit from this company is Choice and the service provider. I don't know anywhere where you can get a BUILT-IN Microwave for $191. I cancelled my warranty and went with American Home Shield at a better monthly price and more reputable.

My main concern is the inability to get a technician assigned promptly. I have voiced my concerns and was finally able to speak with a Resolutions Manager. It appears that some help is forthcoming, but the overall concern is still pending. I am continuing to use the service since my contract is current, so I hope to see some improvement. The customer service calls are very frustrating especially if you have an issue that they can't answer, they put you on hold or tell you they will transfer you to the correct department, only to then be disconnected and have to start all over again with the automated system. If you do not agree to a callback, then you are automatically disconnected. It took four times before a Resolution Manager finally called me to discuss my issue.

It was pleasant. Everything was done electronic and they handled everything very nicely, this is the first time I've had my call handled totally electronically. So right now I am waiting to hear when someone can come out and fix my problem. It seems to run a bit smoother this way but I really never had any complaints with the old system. Everyone was always very nice and courteous.

Downstairs unit will run for 1/2 hr at all times and not fully cooling. The condenser outside was not running. The thermostat was 1st problem, then the overflow sensor in the drain pan would shut things down. Nick w/ ECO Air unplugged line & replaced the thermostat. He worked on finding the problems & fixing them for 3 hrs. Very Good AC Tech.

I put in a request for a price quote and was contacted immediately by a representative from Choice Home Warranty. My representative I dealt with was very pleasant. He gave me multiple options, prices and plans to choose from. I chose a plan and we are now covered by choice home warranty.

1st visit scheduled promptly. New part needed. There will now be an unknown number of weeks' delay. Technician has to get Choice’s approval to order part, Choice has to issue approval, part needs to be ordered, shipped, received. Technician has to schedule next visit. Part needs to be installed. All of this could cause over a month of my washer not working.

Only one complaint from the Consumers perspective. We pay a lot for this Service. There was no issue with setting up the new claim, the issue was, Choice dispatched this to someone local who couldn’t come to us for 8 days. This to me is unacceptable and Choice did nothing to find us another vendor. You shouldn’t have to wait 8 days to get a garbage disposal replaced.

Air conditioner stopped working on a Thursday evening. I submitted an online claim and received an email response next morning. After 24 hours of not receiving an appointment I contacted Choice, which was quick and easy to my surprise, and they escalated my claim. The next day, Saturday, my air conditioner was repaired. Artic Air repaired my unit in 30 minutes, they were friendly and clearly explained the problem. Overall the experience was very satisfying.

They are very quick to respond. A/c went out and I put in a fix it order and they had someone out to my house the next day. Highly recommend them to everyone. Worker was very friendly and on time. Told us everything that was wrong and took pictures and said he will get back to us as soon as he hears from Choice Home Warranty.

I finally had my air unit service yesterday, 6th May. This was after a month or more attempting to get a technician here. This technician who from Rome Ga, showed up as he said he would and put the freon in the unit. In the future if any issues arises, I would like the same technician.

The technician and his company were great. Nothing but professional and honest. Dealing with Choice was difficult. No one at Choice would pay attention to my needs. When they did the job was done right.

We were pleased to receive a next day appointment for our issue. Our assigned technician, Ed, arrived and examined the problem, offering a full explanation of what went wrong, as well as the solution and how to possibly prevent it in the future. He was friendly and knowledgeable. Would highly recommend.

I purchased a 6 year plan with Choice, when I bought my first home in 2021. My AC unit was 25 years old, and I explained to the sales rep that I needed this plan to cover me should my AC unit stop working. I was quoted that my unit had full coverage. In the summer of 2023 I had water damage in my basement due to an obsolete drainage pan - Choice denied my claim and never fixed the issue. In April 2024 I submitted a claim because my unit was not cooling. The technician came out to run a common nitrogen test and located a refrigerant leak. The test was approved by Choice, and my claim is being denied for replacement because their technician, that they use and that they assigned to my claim, "damaged a coil" which is also common for this test. Because of the damaged coil, they are denying my claim.

Much better experience this time than last. The issue was taken remotely. It took a few days for me to get a response but a response came Within 3 - 4 days and was acted upon very promptly. The technician was knowledgeable. Extremely adept at what he was doing and very pleasant to deal with.

Furnace problems, took 2-3 days for you to locate technician. You need to be either quicker or don’t tell us to hire our own and only if you approve then we can get done work done. We pay enough for your service that you can pay more to more companies. If it takes over a day for you to locate a technician then the service fee should be waived.

Sam was great and got us taken care of in a timely fashion. He was on time and very friendly. He gave us recommendations and offered advice for future lighting. The process to make a claim with cwp was simple and the guy was out in a couple of days.

Miss Tania is excellent, she helps me to make a payment plan so I won't lose my discount program and all my houses are covered in six years without any worry, it's easy for me to pay monthly amount. I will recommend CHW to my neighbors and my co-worker and my relatives, too.

The electrician came. He looked, found the trouble, took my check, said you would have to ok a new breaker and left. He didn’t fix anything. My refrigerator is running on an extension cord. He never said when or if he was coming back. I hope you can get him back out to fix my problem soon.

After a few days I received an email stating Fiore plumbing would respond. After an initial misunderstanding about the appointment, Charlie, the owner, showed up to do the work. It is an older toilet and he explained why I'm having the problem and fixed it. He was pleasant and we had a nice conversation.

I had a terrible experience. My washer needed repairing and Choice sent a technician from Sears to service my washer. The washer was mis-diagnosed and it took Sears 2 months to get back with me. Because it took so long I was told to find my own technician and choice would only pay for the part not the labor. They turned down my request for a different company and they refused to pay for labor.

The gentlemen I spoke was very knowledgeable. Ray helped me get the best rate he could. He was understanding my situation to the fullest. I am happy with I received. Thank you. Ray tried to get me the absolute best that unfortunately I don’t have income for that program. I wish I could have done more. What have is very reasonable and covers everything.

Mr ** was very polite and very informative, and treated me with respect. More so than I can say for other young people that I have spoken to. If he had treated me in a different manner I would not have taken the offer he had given me. When I'm talked down to by young business people, then I don't want to have nothing to do with them.

Called Choice on Friday Water heater was not working. It took until Monday to get a response from the Plumbing Company. They would not be able to get out until the following Monday when they had told Choice to find another company since there is no hot water and should be considered a priority. I spoke with Choice and stated that this was unacceptable to go 16 days without hot water, their response was that it would be another 48 hours to find another Plumber now another 5 days. I am sorry that I have referred family members to this company which I will be changing to American Home Shield once this claim is done.

I called in for a repair last Friday & still do not have a repair date... This is the 3rd time I had to wait & looking to cancel my plan….Why can’t Choice get their act together, this is very disappointing & not acceptable! My last home warranty company was much more responsive!

New to this coverage but so far so good. Courteous, knowledgeable and helpful representative, Eli, set me up with a great plan. With multiple properties, it's much more convenient to have one servicing company to contact if/when needed. The rates are also super competitive! If the service is as good as the first impressions, I'll be super happy. The 6-year plan is helpful for my record keeping and the transferrable option is good for future possible sales of the properties.

I am not happy at all about the denial of my toilet claim. The toilet handle is not flushing due to wear and tear. Nothing broke off. K&K plumbing representative Dominque stated that the problem was from wear and tear. Choice warranty is getting $44 a month to fix my repairs and can’t fix a simple toilet handle. I plan on canceling the warranty if this continues.

The representative was very helpful and efficient. Made the experience effortlessly. I appreciate that he understood that while driving I made an error while attempting to file the claim. He filed a new claim for me and now I am waiting for the call to get my air conditioning looked at.

The young man was very kind and courteous. He showed me why the fan was making such a loud noise, and explained it's not uncommon for screws to work their way loose after a long period of time. I was very pleased with the finished product. I have not had any more problems with the fan.

The sales person was very knowledgeable and it was fast and easy to sign up. He answered all my questions. It seems as if this warranty is better than others that are out there according to friends that recommended them. I'm hoping I will have a good experience if I ever need to use this.

Herman was a great professional when fixing my washer. He was very attentive to my questions and answer them with grace and concern. Herman changed out the parts to make my washer work. Herman even called me to ask if he can come on Sunday when he previously told me that the part would not be in until Monday or Tuesday. I would like to have Herman back to fix my appliances in the future. Thank you for sending him!

It took a week for Choice to get a technician/plumber on site. The time it took was too long. Also not pleased with the option for the homeowner to find a servicer. They then have to contact Choice to be approved to the job. Seems like homeowner is doing what Choice should be doing in a more timely manner.

The technician that came to my home to replace the seal on my refrigerator was very friendly, kind, professional, knowledgeable, informative and fast. He was very clean in his servicing, picked up after himself, took all packaging materials out to the garbage when he left. It was such a great service call, I haven’t had one any better. Very efficient and successful.

After registering online only after going through several minutes of voice automation getting my answers incorrectly, I’m finally with a service claim number. I was also told to call this number to speak with someone. I call this number. Start all over again and get an additional and this time a correct claim number. This is inefficient. This is a claim I should have made in 2020. But I thought it was the pan I was using on the glass top, so after about five purchases and five giveaways of those pans, I find that the problem is much worse and I don’t use my oven or my stove out of fear. Looking forward to more efficient repair.

Our kitchen sink was backed up and not usable. We contacted Choice Home Warranty and established a claim for the repair. After three days, no technician was found by their group and we were put in the position of finding our own out of network plumber. We obtained the services of an outstanding plumber who repaired our backed up kitchen sink in under an hour. Since we had the repair done on a weekend, an added cost of $100.00 was charged to us at our expense. While the overall claim process was smooth and efficient, the long delay and added expense was very disheartening. Both happy and sad with Choice Home Warranty.

I bought my him on 9/29/23. The refrigerator door handle was loose. The flap and suction to keep the doors sealed were bad. You sent out a tech within 1/2 days of my request online. The tech Daniel was polite and professional. I should be receiving a e-gift card due to the flap is no longer an item with my refrigerator.

I had been dealing with CHW since its inception. In initial dealings I did not have good opinion about their services because the mechanics were unexperienced and issues were not resolved in a timely manner. However, to date, this year, I had about four claims and all were resolved efficiently and in a timely manner. This online portal is very effective to communicate. I have only one complaint. If the appliance is not fixable, instead of replacing they always offer very low price to the customer. The amount CHW offered is much less (less than 50%) that the original price of the appliance. I think CHW can look into this issue and take a positive steps to address this issue.

Your technician gets a 10 - He WAS TERRIFIC! But because you took more than two weeks to dispatch a technician, you only get an overall rating of two stars. Your delay caused my pool to turn green while I waited. Unfortunately based on the overall experience, your rating and your referral score is significantly diminished. You MUST sign up many more pool technicians in my area in order to improve this rating.

The gentleman that set up my policy was so cool and nice. We talked about all kinds of things, and he was very informative about Choice, as well as other topics. Very personable and built great rapport. He made it painless to set up my service. I was a bit apprehensive to lock in to such a purchase, but he eased my doubts and assured me that I would be in good hands with Choice. 5 star personality! 5 star service.

The technician from Cool Storm AC was wonderful. I had the wrong date for my appointment so when I called and he told me the right date, I was upset so when he finished his last job, he came anyway and fixed my air conditioner and I was so thankful. He didn’t have to, but he did.

Once CHW was able to find a technician to work on my unit, everything went smoothly. The technician was well informed and professional. He quickly diagnosed the issue and got my A/C unit back online. It took a little over 24 hours to get the technician lined up with an appointment to come over.

The service representative was very efficient and diagnosed the problem. He replaced faulty part and waited to be sure unit was working properly. This was my second encounter using my Choice Warranty and I was very pleased with the repair result. I would recommend Choice Warranty to my family and friends.

Very happy with the technician and the work he completed. The circuit breaker needed to be replaced and the thermostat was not functioning correctly in our heat pump. He was prompt, courteous and professional. Choice was also good with communicating the status of our request. The only problem is it took 4 days to assign a technician to our request, rather than the 48 hours we expected.

Technician called to let me know he had cancellation and would be available to come early. He arrived promptly. Asked questions about the problems I was experiencing then did a thorough inspection of the unit. Explained all the issues and contacted warranty company to let them know. He was very polite and courteous and answered all questions that I had.

My account had expanded because my card on file was being rejected. I was unaware of this as I was not notified. The CSR that I worked with was very professional and resolved the issue very quickly, I am very pleased with the result and glad to be covered by a company considered by many to be the best in the industry.

Service was scheduled promptly & tech that came out got job completed quickly. I would recommend Choice over other home warranty company that we had before them. I didn’t have to stay with the tech while he worked & he let me know when finished. He made sure everything was working fine before he left.

Tech came within 2 days of report and quickly determined problem with freezer side. Foundings were reported Choice Warranty, and within 1 day was offer cash amount to replace fridge, which was determined that it would cost more to fix. Amount will not cover all of the price of a new fridge, but the difference is reasonable for us to get what we need to replace something of similar type.

Sometimes it is a bit of a wait before the technician can get to us. We live in a rural area and, from the time we filed a claim, it was almost a week before a technician was assigned to us. Once he had arrived he was very personable and competent.

It took just over 3 weeks to get someone out to come repair my A/C! Two appts. were scheduled, then cancelled. New appts. set, and cancelled. I pay every month and expect that my home warranty would have contractors ready to provide the service! Customer service, when called, would tell me, “we are trying to find someone”. No monetary compensation was offered for the delay, yet, CHW, takes their money as scheduled, every month! The experience was very frustrating and my house was 80 degrees for 3 weeks!!!

I've had 3 claims in the 3-4 years I've had the contract and each time the worst technicians come to the house for the repair. Twice a tech came to the house, collected the payment and never came back. This time it's the water filter in the fridge leaking. Probably a 85 dollar part and the claim is just over a month old and still not fixed.

I was lied to twice on two different days about what the out of pocket cost would be for repairs, when I called to rectify the situation, the case manager said I was on my own, they would do nothing to correct the situation. I had to take two days off of work because they scheduled the technician to come out to my house, which required me to be there, when they knew the parts would not be in for another two days. Overall I would never recommend Choice Home Warranty to someone I hated, much less a friend or family member.

Our microwave stopped working in early March, and the matter wasn’t resolved until early May. The technician was wonderful… but the total lack of communication from CHW has been frustrating! I had to take it upon myself to work for 2 months on phone calls between CHW and the repair service company, only to find out that the part needed was no longer available. No one ever communicated that to me… In fact no one communicated with me at all. Finally got a settlement amount of about 20% of the cost of a new microwave. I wish now I hadn’t paid for a 5 year warranty contract… Would like to change to a different warranty company.

They are scammers. All they want is your money. They will find an excuse not to repair or replace your equipment. They will argue and argue not to honor the warranty but they will take your hard earned money gladly. SCAM.

The tech from Sears, Austin, was energetic, thorough and easy to work with. He explained the situation very clearly. It is too early in the process to make a final statement regarding Choice Home Repair at this time. I will post a final review when the work is completed. BTW, the Choice mobile app has never worked…

Temps reached 90 degrees and the AC was running constantly. First unit was low on freon and was not cooling the upstairs and when the tech showed up he noticed the downstairs outside coils were coated in ice so submitted another ticket for that one. Tech was quick at determining the issue and called and showed up at the agreed upon time. The AC is working fine now.

I’ve only recently purchased a house with Choice for my hw. So far, it’s been great. I’ve to submit four claims for things not working right and each repairman has gone above and beyond. I also like how responsive customer service has been. You never want to have to call for repairs, however, at $75 per service, that fee beats the out-of-pocket costs for the actual repairs any day.

The technician had the part in his trunk. Beforehand, I thought I would have to buy a new system. He explained these appliances can be repaired instead of buying new units. The technician arrived the same day the company said he would. He had no knowledge of my system prior to his arrival.

The process took too long. Your claims department made a simple thing too complicated. Why once your contactor submitted the photo on the issue it took over 30 min for your claims department to approve the fix. I expect if I pay in full for this warranty and the picture that were submitted show clearly that I had a problem why did this process take so long?

When I call them, they answer right away. They listen to what I'm saying and send the proper people out. They come out when they say they'd come out. They do a great job. I'm very happy with them.

Spoke with Kevin, he was professional and courteous with all my questions and explained everything I asked. He also informed me that if I have anymore questions I can call him, which is nice to know. I would recommend anyone I know to contact him if they are interested in home coverage.

Every time I call to check on my washing machine. I get the same answer. It is as if they are reading off of a script. If I ask a question they just go back to the same answer they just gave me. No one speaks English well enough for anyone to understand. It is taking up to 30 days to get money to buy a new washer. And I have to go to a specific store. I can't choose the store I want to shop at. I'm going to a laundromat 3 x a week costing $60 a week! I have my daughter and 3 grandkids living with me. I can't afford this. This is a horrible company. I do not recommend them.

Very professional, polite and resolve problem in a timely manner. He explained what the problem was, and was about to take shoes off. I assured him it was not necessary. He asked what the problem was, provide explanation as to why the problem happened, and made suggestions as to how to avoid the problem.

Mostly excellent service. Prompt. Fair. Reasonable. Good choice for home warranty among many choices. Longtime customer experience. Highly recommend this company. Will consider renewal in the future, if the price is competitive in the marketplace. This company has been very fair, and extremely competitive with excellent company referrals. Highly recommend this company.

Tech was very courteous and explained everything he was doing to find the problem. He saw the issue and reported it to the warranty service for approval. He Came back to replace the part and cleaned the area where he was working, He explained the probable causes for the unit going out.

Took 5 days to get service tech out when they advertise 24-48 hours. Tech determined unit needed replaced. They said they would give me a e gift card for Lowe’s towards a new unit. It said it could take up to 30 days. I can’t wait 30 days I need a working unit. Called customer service who was no help. Hard to understand and kept repeating it can take up to 30 days. The service guy was great, but then again he’s not associated with Choice Home Warranty. We’ll see how long it takes to actually receive the E gift card. It’s electronic so I feel it should be very quick.

Choice Home Warranty will find a reason to deny your claim or send you a poorly rated service provider. I had an electrician with a 2.5 google rating show up and barely step foot in my home, tell me that my ceiling fan could not be fixed and I would be offered a basic replacement (mine had a chandelier light). I paid the $45 service fee and asked a relative to fix it and they did (and they are not an electrician). My dishwasher went out and they denied the claim due to an electrical failure or power surge. The service vendor THEY SELECTED said it was due to normal wear and tear. They still denied it and said they don’t consider it normal wear and tear and it’s not covered in my contract. Their list of reasons to deny a claim is EXTENSIVE and can be used at their sole discretion. I have even been told by the vendors they sent that they are hard to work for and I would have a better acceptance chance with other warranty companies.

17 still no refrigerator. Unacceptable turnaround time. Why would it take up to 30 days to send a gift card via email. This is a vital appliance in my home and the only response I get is an automated answer not addressing the issue. I think it's time to file a report with the Better Business Bureau. I called and only get half apologies and no one there seems concerned or willing to help. Why have insurance at all? As usual this company cares not about their paying customers. Did you wait 30 days to take my payment when I became a member. I think not.

I just signed up today and haven't had any claims yet but the registration process went smoothly and prices were good. The sign up process is painless. Eddie did a great job explaining everything to me but I will comment again when and if I have a claim.

The gentleman explained everything to me. Explained my other options and let me make my choice. After he explained all the options I am satisfied with my option! What else needs to be said? This was a great person and great choice for my home. Thank you for allowing me to be a customer.

Do not get your warranty through Choice unless you want nothing to ever get done. They are awful at communication. If you put in a request, you're lucky if a technician ever takes the job. Maybe it's different in a bigger city, but even in my decently sized town, they can't ever get anyone to come out. Sometimes they schedule someone and they don't even show up, and then the company won't let you get your own person or apply for reimbursement because from their perspective they already sent someone out. You just get caught in an endless loop.

Had been looking into the many programs offered a home warranty. Had left my contact information for a return phone call. Choice Home Warranty was the only program that called me back. The young gentleman on the phone was very pleasant. Gave me a great deal that I could not refuse. I would recommend highly. Now my house if fully covered.

Cassie ** Reached out to me and provided me with all the correct information to understand the in home warranty service. Being a new home owner is a little scary, Cassie explained everything to me and how beneficial this home warranty truly is. Thanks for all your help Cassie! Glad we signed up!

Some initial difficulty contacting Choice to report claim but piece of cake from then on. Was able to contact and reschedule apt with provider with no problem and service was prompt, effective, and providers were able to resolve issue. The Techs great! Was considering cancelation with Choice due to difficulty getting referral on my first claim (for another issue) but that Tech was also great, so decided to stay with Choice.

Clogged drain in my cellar. The first person I dealt with I was not happy. The second person did a excellent job of explaining things. Now I am waiting on a e-mail so we can continue on with this claim. Second person did a very good job of explaining the process I need to follow to get my claim processed.

I had a very thorough conversation with Bob. He was very pleasant and patient and was very helpful but not pushy. I will definitely refer him to my friends and family. I have had service with another company and was not happy. Hopefully, Choice will serve me better. Thank you.

I was really impressed with the professionalism and patience of my representative. They took the time and explained the entire process to me while going through the question. The representative did a great follow-up on my entire conversation before getting off the phone to ensure the proper information was correct.

Prompt responses in claim number and repair responses. At time hard to speak to claim specialist. I have been with them for 7 years and renewed contract last year for 5 more years. I have referred 2 families to get their contracts. So far they are happy also. I am planning to refer 2 more friends after recent experience with them.

The website was easy to navigate. The service call was arranged timely and happy about that. Brian was very kind and professional and let us know when & how he was fixing our issue. Thank you, Brian. Thank you, Choice Home Warranty. Plan to suggest Choice to my family & friends.

Whenever we have a problem, Choice Home Warranty is always there for us. The Technician arrived at the right time and is very friendly and accommodating. He did a good job. Thank you very much Choice Home Warranty for being there for us helping us with our problems. Very much Appreciated. More power to you.

Your company did the job they were suppose to do. However I feel the settlement was a little low. This is based on the fact that the cost of living has gone up. Second taking 30 days to get a check to me is way too long. It should be in your policy holders hands in no more than 2 weeks.

We had a technician come and look at our AC units which have been causing issues. They will overheat and turn off, the capacitor has been replaced multiple times, etc. The technician who came and looked at our units was amazing, recommended the units be replaced, however CHW refused to accept that recommendation. Instead, we are forced to limp along with two units that are desperately needing to be replaced because they will not authorize the recommendation made by the technician.

The technician was great and knowledgeable. Choice has once again proven that they should not be in this business. I have had many home warranties through the years and continue to be appalled by the lack of coverage and empathy. Zero coverage for AC unit that went out in 120 consecutive days, a technician could not be found so I was told to source I did and zero coverage offered when the ac needed to be replaced. Now a shut off valve needs to be replaced and I am responsible for a majority of the repair because it is preexisting. Well it worked up to last week. I think that Choice's modi is what can we not pay and push to the homeowner. Maybe you should vet your homes before agreeing to cover them.

Technician was very professional. He knew his job well. He went above and beyond to accommodate me. I would definitely call him again. He was very informative about the disposal unit he installed. He also got back with me fast and was very timely for my appointment. Yes, I would call him again.

The plumber was great! My house is old evidently a few shortcuts were taken by the contractor who put in the plumbing! He had to replace several things but he was friendly and knew what was needed. He had to replace several items which didn't make it an easy fix but he was kind and friendly and considering the removing and replacing he was very efficient! So thank you very much!! I would recommend him

My experience with Choice Home Warranty is good. When I call they understand what I need done whatever applies that I need taken care of. These incompetent people to fix it Or let it be known that it needs to be replaced. I have my hot water heater check and it wasn’t able to be fixed so they replaced it so I am happy with so I was home warranty.

I have been very pleased with Choice Warranty. Filing a claim is quick and easy. They even give you a choice of how you submit your claim. Service response is usually the same day or the next day. I have already recommended this company to several family members and friends. I would gladly recommend this company to anyone.

Yoni ** made an excellent presentation explaining the warranty and was very helpful in obtaining a very affordable price. I called Choice after reviewing other home warranty products. Choice stood out with the best program. One other company had a $65 service call but not strong reviews. I will review the policy and call Yoni if I have any questions.

Gas pilot was not working and had no hot water. Technician came promptly, diagnosed problem, got parts after approval and fixed problem. Kept me aware of each step in process and fixed everything promptly. Excellent technician.. Found him to be intelligent, engaging and easy to converse with. Returned when he said he would, repaired problem. Left area in a very neat as a pin condition.

DO NOT get a policy with Choice Home Warranty. I have had them for over five years. With the exception of *one claim, all of my claims I filed for repairs in 2021, 2022, 2023, and 2024 were denied. I was stuck with paying their $60 (and now their $85 trip charge fee), plus being 100% out-of-pocket on home repairs. To top it off, I still end up paying their now $670 annual policy premium. I really tried giving this company a chance. Where they WILL ALWAYS get you when denying your claim is on the "wear and tear" clause. They do cover normal wear and tear usage for repairs, However, they can DENY THE CLAIM by simply stating they believe to have concluded there was "misuse," or "neglect" of the product/appliance in question; and there is NOTHING you can do or say about that (trust me, my dryer experience is my testament).

Yes, young man was polite and professional..He arrived on time and went to work on the problem. Seem knowledgeable about air conditioning. He asked questions and did listen to me as I tried to explain the problem. Did not try to over talk, just listened. I am pleased with the work he did.

Technician was timely, professional and completed the repair quickly. He made sure that I was satisfied with the repair before he left. He explained some questions I had about the product. I would recommend Mr. Repair to friends and family.

DO NOT BELIEVE THEIR HYPE. I signed up for 3+ years (paid upfront) with this company. Didn’t use them much because I’ve always made sure my items were previously serviced but when I did need them with a plumbing backup the guy came in went into the basement, came back up and said I need the copay of which I gave to him. He then said I have to go get a larger machine. To this day I never heard from him again. His receipt shows his shop is his apartment

I got a message that the service wasn’t covered under contract. I’m a widow and don’t know the 1st thing about stopped up sink or crackling when I turn on element on stove. Both techs were very concerned on my needs, were very professional. Please explain. Thank you. Mrs **

I have had this warranty for almost 3 years and never had a claim and I had a busted water pipe and called and couldn’t nobody but the automated system on a Sunday. They scheduled a plumber for Tuesday so I’m supposed to be without water for 2 days. So I called my own plumber and paid the bill and then called to get reimbursed and I was told I couldn’t be reimbursed but for half the bill. I would never purchase anything from this company again.

It now takes a week or more to get an appliance repair person to come out and fix the problem. It was going to be over a week for a refrigerator repair, so we had to buy a new one instead. It took almost a week to get the washer fixed. For both repairs, we were offered an appointment with Prompt Appliance Repair in Frisco, TX. I have made it clear that I will not let those people back in my house. They not only did not show up during their window of time, they arrive the next day after 9:00 pm. Each time they send me the notice that it will be this contractor, I have to call CHW and start all over again. 3-4 times I have done this but we keep getting them. We are considering cancelling our contract.

Everything was explained to me clearly. Agent was very polite and informative. Very satisfied with everything I was told. Hope that any claims will be taken care of as nicely and friendly as the information I was given when I inquire about a policy that I purchased.

Took a day or two to get service company to take the service call, then the appointment was two weeks out. The service technician called early on the day of the appointment and was on time. He diagnosed the problem quickly and made the repair. Some coolant had leaked while checking everything out so he topped off the system. Very happy with him.

Choice warranty is terrible. Be careful with all the fine print, they have it set up so that what typically breaks down isn’t covered. The contractors they use are not great and their methodology for appliance replacement doesn’t make sense. They want to give wholesale price for replacement knowing that there isn’t a way for customers to purchase the equivalent appliance for the payout they give you and there is no appeal process. All the positive ratings are suspect, and trying to communicate with people overseas is challenging when calling customer service or submitting a claim.

I filed a claim two weeks ago. My septic is backing up in my yard. Raw sewage everywhere. They still have not sent anyone. I asked for it to be expedited, and they did, but said I needed to pay for the repairs and wait for reimbursement. This company is a rip-off. They are scammers. They will not fix the issues and do not care about the safety of their clients.

The service tech was on time, early in fact. Did a through inspection and ordered the part(s) to make the repair. He informed me that I would be notified when the part will be installed and the ice maker is repaired. He was very neat and kept me informed on the entire process.

Very knowledgeable. Knew exactly what to do. He was on time with all the tools needed to fix the problem with our dishwasher. He gave me his card and said if there was anything problem with the dishwasher to give him a call. The work took him less than 30 minutes or at least it felt that way. He was very cool. Explained the problem with the dishwasher. Said it was a manufacturer oversight. It is brand new and sometimes wasn't secured on bottom and allowed the water to flow out from the bottom. Problem solved!

Refrigerator had water issue and dishwasher broke. Dishwasher replacement was offer $250 in form of Lowe’s gift card although it was new dishwasher costed $900. When Choice sells policy it says, "We will replace comparable product," but when time comes they say, "We only give builder grade." And even builder grade dishwasher was $450 without installation. Don’t go with market gimmicks. Customers service folks took calls nicely but case manager was horrible to deal with. Mentioned we are trying to cheat system. Made statements without logics. Seems like they are hired to fight and not listen to customer. Ticket was closed for refrigeration without acknowledging and within 30 days when same issue happened they told to open new ticket and pay again.

Repair man was on time, courteous, and thoroughly knowledgeable about fixing our clothes dryer. He even cleaned up after the repairs were completed. We are satisfied with the repairs and can now use the clothes dryer. The clothes dryer down time was minimal. I would recommend your home warranty company to everyone.

Very Satisfied with the repair on the air conditioner. He diagnosed the problem. Went to parts house and got the part and fixed it. We had previous repairs done on other appliances and it was a mess. Misdiagnosed. Not carrying the parts then took them several days to get back to us and get the job done.

My experience with Choice Home Warranty service was very good. I was very pleased with the time it took to schedule my appointment for the repair to my air conditioner and the company they sent to service it. Choice called me with the information with the name of the company and the time frame and the phone number that I could reach the company.

I was very satisfied with the plumber who did the repairs in my home. He was professional, pleasant and did a great job! Would highly recommend their company. He was also very efficient and worked quickly! He did not leave a mess behind either! Thank you for sending this technician to my home!

The person that took my call was very helpful and answered all my questions! After discussing everything, my husband and I decided to sign up!! We are in our 80’s and this warranty gives us some peace of mind for any problems with our home we may encounter. I have not had the opportunity to read all of the policy but will do that and if I have any questions, I will call.

User friendly process to file a claim. Technician got assigned quickly and completed the work on time. I felt the process was simple and straightforward. Assigned technicians were professional. I have filed 5 claims in 2 years and only 1 experience was not good. Rest all were very good services.

I was not informed of the tax and just been told about the amount of quarterly payments and that is the amount to be charged in my credit acct I gave not knowing that there is a tax. I was kind an unaware and not expecting other charge than what the rep just told. So, kind a disappointed on that.

Everyone we have dealt with has been very pleasant. After initially denying our claim, the case manager found a way to approve the work after all. We appreciate that! Initially also, Choice was unable to find a service technician to take our job, but persisted and did finally assign it. We were very pleased with that service company also.

Brian of Andrea Linhart Plumbong was excellent. CHOICE had difficulty finding a contractor and offered Claim Reimbursement Option since indicated it would be 7-10 days to get someone on-site. Two days later, contractor reaches out without any notification from Choice. Choice sent change in appointment AFTER contractor had already been on-site. CHOICE continued to send appointment notices for 04/29/24 when work was completed on 04/24/24.

You do not cover the type of plumbing help that I needed. Called village plumbers and it got fixed. I still think you are the best company. You have the best people, the best ratings. I am really happy with your services so far. I would not let my contract expire. I would renew if I am still alive (I am 82).