Choice Home Warranty Reviews

My AC broken, the technician arrived on time and ordered the parts needed, he's coming soon to fix the problem. Recently I made other two claims and all was served very well. I recommend this company to be your home warranty protection. I used this company for over 8 years and always respond to the claim and give the best service.

The way I look at it every time I have a problem with something going wrong I call. It takes me a while to get a quick message back. My lights on my ceiling fan are out. I have no lights and how Long do I need to wait before I get a response.

It took 2 weeks for a technician to come out and diagnose the problem with my air conditioner. The technician was knowledgeable but tells me it could take a week or more for Choice Home Warranty to approve the repair. I am preparing to put my house up for sale in June and I need to have a working Air Conditioner. This process is taking Too long.

Overall very happy with CHW and very Happy with Randy’s Handy Service. There was some challenges when we first submitted our repair request with the first technician assigned to our claim. When we made CHW aware, they jumped into action to help get us on the path to fixing our AC before we had a house full of people for a wedding. Thank you!

Mr. ** was thorough and knowledgeable in his approach to the electrical problem. He explained the problem he found and how it was resolved in great detail. That's the type of service I appreciate because I am not an electrician. If I ever have another electrical problem I would want Mr. ** assigned by Choice to resolve the issue.

Choice’s website was having issues the last time I used it but this time everything worked smoothly. I was able to submit my claim, get confirmation, and information about contractor assignment in a timely fashion. I even got a reminder email about my appointment. The contractor from Baltimore Electric Works fixed my problem.

Representatives is very polite, speaks clearly and slowly since me English is my second language and gave more options how I can save more in my behalf. And informed me about the benefits of referring someone to get home warranty like me. And because of the benefits I signed for new home warranty I have a peace of mind for three years.

The technician was very professional and friendly. He fixed my air conditioner and helped me with finding where the filter was located. He was great. It would have been nicer if Choice would have been a little more prompt in getting a company out to my house. It took 3 weeks.

By far the worst company I have ever dealt with, this is a scam, do not repeat do not buy a warranty plan with them. I submitted a claim and they came up with so much crap on why they couldn't approve it. I complained to the BBB.

Very simple process. The representative was very courteous and eager to assist me with the process. The process took approximately ten minutes to complete. I think this will be a better protection for my family's home. Similar to the other protection plan that I had but feels more complete in its coverage.

Dishwasher will not power on. Checked power and ground per troubleshooting guidelines. Have power at all receptacles connected to circuit breaker. Placed call on Choice warranty website using my policy number on 5/13.24 which was easy and within thirty minutes had a technician schedule the service call. The technician will be at my home on 5/17 between 11:00 and 3:00pm.

Technician was scheduled promptly. He arrived, explained he was going to request a new wire harness and drain pump, said he would call me after the weekend to schedule repair. Was determined unit needed replaced. The time frame for reimbursement up to 30 day. Further impacts how long you are without the unit not very convenient. Maybe streamline the process of the claim so it doesn't take up to 30 days.

The plumber came after postponing it thrice and he said that we have to order parts. There is no communication after that. He didn't check where the leakage was and he don't have any clue on the issue and he charged the maintenance amount. I'm still with the same issue for more than week without a resolution.

Alex was polite and professional during my questions and his presentation of services offered and price and payment options. He could relate to my questions because he also has a home warranty. My coworker referred me and I researched other companies. I left AHS yesterday, not happy with their customer support nor the AC service provider sent twice.

Decided to research and select a home warranty and this one came out on top. The agent was very knowledgeable and answered all my questions. I feel confident that I made the right choice for me. I feel this is going to be a good choice if not, I will definitely let you know as well as any friends who may decide to do the same.

The techs were very courtesy and efficient. I had called to move the repair date up and was very impressed that they could help. The techs were very knowledgeable and had the parts to resolve the problem. I was very impressed and would want them again. Any time I have an appliance problem I hope R&M Appliance can be assigned.

So far I have been very satisfied with your services. I plan to renew once it is time to renew. Since I have been a part of Choice Home Warranty Services I have been totally satisfied with all service and every technician that has come to my home. However, you do need to work with your sales personnel.

I have no issues really with the technician. My issue is the time frame to get my problems resolved. This is ridiculous. I had a leak last year in August. They filled it with Freon. Got the same issue this year. No or low Freon. Instead of getting to the root cause. They just put some sealant in with the Freon and my system still isn’t working. I think there is too much dragging on a claim. I’ve explained I have asthma. And to be without air in the summer makes it harder for me to breathe. I feel like they are trying to dodge getting this fixed properly. The return time on repairs needs to be fixed. No reason I should have to wait weeks to get this resolved. Super disappointed in this company

You think that something would be covered but when you get the denial it states not covered due to not normal wear and tear. Just got a new HVAC a little over a year ago and it was running fine. But recently it stopped and I called Choice for assistance. Got a denial saying the capillary tubes have rubbed together resulting in a refrigerant leak. Not sure why this is not considered normal wear and tear but will not be renewing my contract. Too many uncertainties.

I went with Choice Warranty due to this company have a high star rating. I submitted a claim due to my water heater that stopped working. I was surprised that I ended up paying the repairman over $500 for the repair includingdeductible. When signing up with the company I was advised I would only be responsible to pay my deductible for repairs. Needless to say I am no longer a Choice Warranty Customer.

This is the worst home warranty I have ever had. I had a bathroom faucet that wore out - normal wear and tear - and the shutoff valve was also worn out and wouldn't shut off. The claim was denied because they just gave me a bunch of words about why a part of the faucet was not covered. I trusted them to fix something that broke and they didn't care. Just kept feeding reasons why it wasn't covered. I contested the decision, and they denied the claim and wouldn't call me back to discuss the reasons. I called to cancel my policy and got a manager but instead of making good on my policy, she quoted me over $100 to get a repairman to come install a faucet that I had already bought! I started to get emotional and she just hung up on me. This is no way to treat a customer. I am going to go back to Landmark Home Warranty, they always treated me well and fixed everything I needed. That's where my money should go.

I contacted the agency about a problem with my thermostat. It took a few days for a company to take the claim but all went well. Brian came out early Monday morning, he was very knowledgeable and went to work. It wasn't very long before he had completed his troubleshooting task and my AC was up and running. Thank you Brian.

We had extensive damage in our home as a result of an ice maker breakage. While Choice doesn't warranty the house, they did follow through per our schedule to have the refrigerator looked at, new parts are on order and followup service is scheduled. They used Xigent Repairs & we were very very happy with them and the entire process.

It took a while to get into your web site and request service, but then you responded in a reasonable amount of time. However, the telephone number you gave me for the plumber goes directly to a full mailbox, so I cannot contact him. As I said in my request for service, I returned to El Paso on Monday, 04/13/24 and wanted someone to come by on Tuesday, 04/14/24; however, the appointment made was on Friday, 04/17/24, so I am without hot water for five days and I am leaving for a cruise on Sunday, 04/19/24. Doesn't give me much time to get clothes washed from my last trip and ready for my next trip. Also, I am putting my home up for sale and need hot water for when it is shown.

This is the worst home warranty you can get. They will do everything possible to not full fill your claim. I put in a claim for my washer over a month ago and it is still not fixed. They will set up appointments and ask for someone to be home from 8 am to 5pm, and they will not show up. They do not call to let you know that they will not be able to meet the appointment or send emails. For over a month now, I have had 4 appointment dates, and they only showed up to one to do diagnostics. I had to buy a new washer, even though they said they will fix the one I already had. Do not waste your money with Choice!!!! You will get nothing out of it.

Matt was outstanding- very polite and knowledgeable and had me back up and running very quickly!! He shared information about what was wrong, verified and showed me when complete and provided helpful maintenance information/ GREAT technician!! I would highly recommend Matt to anyone who needs a tech for their refrigerator.

The warranty does not cover one the most important parts of my AC unit, which is the service valve. It’s unbelievable and now it will cost me a lot out of my pocket to fix. I’m extremely disappointed and looking to get my money back and move on to a new warranty company.

Was only offered $245 in Lowe’s gift card for a new Dishwasher, after repair costs exceeded $450, Do better CHW, the $245 won’t even cover the installation costs, let alone a new Dishwasher! Especially when my subscription is almost over for CHW, may need to start looking for a new home warranty company!

Same problem as November. Technician replaced center knobs and it's leaking again. Obviously they didn't fix it right the first time. It lasted 6 months. I called last month because my air conditioner isnt blowing right making sure I was covered. She said I had the best policy. Now you're telling me I have to pay for the parts for my showers. OMG what kind of company are you running.

Had a broken garage spring that prevented the door to operate. Only way to get the cars out was to hire outside of Choice because their vendor couldn't respond for several days thereafter. Like other home warranty companies, Choice is stingy with vendors to keep costs low. Even though this vendor was located 2 hours away with a busy schedule, they were good at what they do, unlike my experience with AHS who hire the bottom of the pile that costs me many extra dollars to fix what they couldn't. Hope Choice doesn't get that cheap!

Charge for Service is $100 per item. I purchased a policy with Choice Home Warranty and filed a claim online. They sent a repairman out to fix the problem. The Repairman stated to me that the part I needed was no longer available and the stovetop exhaust fan unit would need to be replaced. Next then I got was a noticed from Choice that my claim was denied. After going back and forth for weeks, and calling, they scheduled to send the repairman back out. Then the day he was supposed to arrive they told him the appt was cancelled.

I made a request online for a service call due to the loud sounds emitting from the dryer when turned on. The technician took the dryer apart and discovered that both the machine motor and blower motor needed to be replaced. He was neat in appearance and the work he performed.

He was very pushy and I told him that. He told me. "Well don't sign up for it then! I was just trying to help you save money!" If I really cared about saving money… I would have asked him that. I ended up hanging up on him. But he finished the transaction because I got a notification. I just wanted to be assisted and not felt pressured to do something I didn’t want to do.

Hot water heater went out on a Sunday morning. Choice had found a serviceman within a couple of hours. They got in touch with me right away. Only thing that would have made it better is if I hadn't had to wait until Thursday for them to fit me in their schedule.

Your salesman Aaron was a pleasure to do business with. I was lucky to get him. I will be recommending your company to some of my friends and family. Your six year plan is a great idea. It is nice not to have to renew the policy every year. The prorated refund sure makes it a lot easier to sign up for the full six year plan.

The online claim process is simple. I’ve had to use the warranty a few times in the last year and both were stellar. The companies Choice uses are great and perform their tasks quickly and affectively. The response times are quick and communication is top notch. I would recommend Choice to friends and family.

Dreams and Visions, LLC Technician and assistant extremely professional. Repaired an AC leak problem that was previously diagnosed needing to replace a part for 3,000. Worked overtime to resolve the problem on a Saturday.

System used to book an appointment is cumbersome and lengthy. Waiting for a vendor to accept is no good in the case of a true emergency as the response time very long. Had a different home warranty program on a different home that allowed you to speak with a live agent on the first contact effort and to identify the level of need then schedule an appointment time. No delays. Much more efficient. Also used established plumbers not just those starting their business. The difference in quality apparent. No difference in cost.

The technician who came to service my refrigerator was a complete professional, and explained everything he was up to and what was wrong with the unit. He was quick and courteous, and the refrigerator is working fine now. Further, the ice and water dispenser is now operating properly as well. I’m quite satisfied, and I would recommend his work to anyone.

He did a Excellent job and Highly Recommended to All customers... Thank You Home Choice! The plumber was on time, work was good, cleanup was great, & he finished in a timely manner. The plumber also was very polite & he explained the entire job process step by step as he went along & the next problem I have with my plumbing, he WILL be recommended.

I will never use them, they took months of us calling them. They would say they were calling and couldn't get anyone to come. They would assign us a plumber and the Plumber wouldn't know about the job or come. Months go by. They say we have another option and get our own plumber. We got one and they want the process to happen in such a way that made it where we couldn't receive payment. That wasn't explained to me or the Plumber. Basically this is a scam. I paid over 400.00 dollars. Waited 2 months. I called many times. When you call to complain be prepared for a smooth slow talking person to convince you that 57.08 is while you're stuck paying the majority of the difference.

Parts on order. Tech arrived earlier than expected; immediately evaluated the system and soon discovered the problem. This visit was after dark the day of our service submission. Thanks for the very prompt visit and frequent texts and phone communications throughout the process. I understand parts are on order and we are to have an appointment for Tuestday, 4/14 to make repairs IF parts are found.

Company take weeks to send technician to your place. Technician just get the service payment and never come back. Company refuse to pay reimbursement when client hired an outside technician. It happens to me 4 time. Company sucks.

I contacted you April 27, 2024 after several company canceled or said they don't deal with your company anymore. I finally had someone show up without calling ahead. I was lucky I was home. This took two weeks for help. I don't call this good service. The company that came out fix it right away within 30 minutes.

I had American home shield and changed over to you guys and I’m so very glad I did. You sent someone right away and they were very professional and efficient. Thank you! I have already recommended a friend, the monthly cost and the serviceman all exceeded my expectations. Thank you!!

She helped me to cover both of my homes, very efficient and knowledgeable. At first I was just going to get it on my house. It is for sale in Crestwood, but she offered me a two house deal so I got my second house covered also, both of those together is less than one month with American Home Shield and I don’t tell you how bad they’re awful.

Service techs were sent out right away and were great to work with. It was determined I need a new oven. Choice says they are EMAILING me a Lowe’s gift card to replace the oven but it will take 30 days to get it. Why? It’s an E-Gift Card! I started this claim on 4/4/24 and as of today, 5/13/24 I still don’t have a gift card or an oven. My copay was required on the date of service, so I’m not sure why Choice can take so long to EMAIL a gift card. I’m very frustrated and disappointed.

Francois called to let me know he was on the way for the evaluation service on Friday morning. He determined the cause of the issue within a few minutes and committed to return with the needed part on Monday morning, which he did. Resolved the issue within a few minutes and was on his way. Could not have been easier.

First and foremost, for me I could understand what was being said to me. I did not have to stop conversation to say can you say that slower I know everyone needs to work, but using personnel that have VERY heavy accents is not good customer relations. You do have an excellent service so we will see how it goes over the years.

I called Choice because my toilet was leaking from the base. My claim was processed almost immediately and my appointment scheduled. The technician arrived timely. He was pleasant and knowledgeable. He was respectful of my home and he explained each step of the repair. I was very impressed and happy with the service.

Terrible service again. Took >4 days to find a technician, and that one couldn't come out for 2 weeks to fix my air conditioning. I was given the option to find one myself, but by the time I did, that option was taken away. It is hard to find any DECENT technician that works with Choice because they make the process so hard and pay terribly for work completed. The closest technician that works with Choice for me is 1.5 hours away in another state! Will NOT be renewing contract. Don't waste your time/money. They will always do everything they can to NOT COVER your issue.

Horrible warranty company, does not follow through with their contract. Takes forever to get gift cards to you. I made a claim on the first took them eight days to get the AC fixed when they set the first appointment supposedly and never got a hold of company according to company owner luckily, I called them on the day. They came two days later, fixed to my knowing they still have not paid them, also a claim for my dishwasher so I made sure company was able to come out. The tech said needs to be replaced. CHW will not cover more than $246. That will take 30 days to receive in a Lowe’s gift card. Anybody in the right mind knows a dishwasher cost more than 499. They told me it’s that or nothing, quite frankly, this company is a scam. Even their employees are worried about lose their jobs by helping the customers highly do not recommend this company. They will teach you out as much as they can.

The Technician was able to come out the day before schedule was happy about that. He diagnosed the issue and solved the problem. Top Tier H&A Air Conditioning service. T. Jackson. Choice was consistent finding a technician. Thank you so much.

Difficult to find information and submit a claim. I had to minimize issue when it didn’t not give me an option to expand upon problem. Don’t like talking to a robot. I needed an option to talk with a real live person.

Simon was courteous and made signing up easy. I have been thinking about signing up for quite sometime. I was reluctant as sometimes things that seem too good to be true, are. I trust that we will have a good and amicable business relationship. I look forward to working with you and your technicians, should I require service.

He was very helpful. Showed me what was wrong and got everything fixed so that I would have air for me and my family. He came in. Introduced himself got right to work and helped me understand what to do or not to do, showed me things I wasn't aware of and what can be done to take care of my air conditioner from now on and explained it needed to be taken care of twice a year by a HVAC person to clean it.

I made a call to file a claim for my icemaker. They responded quickly and with a claim number. So far so good! They said the technician will respond in 24 to 48 hours. I will be happy to write another review once that has happened. That is all I have to say for now.

I have not received my policy. The # I got when I paid for it was #**. Could you please send it to me. The man said it would be in my email. I have not received it. You took my money so please send me my policy. I have checked all of my email accounts. Debra **

The technician arrived a few hours ago to fix my washing machine. He was very professional and knowledgeable. He checked the washing machine and was able to figure out the problem. He explained in detail and in simple understandable language what was wrong. He stated that he needed to order some parts and will be in touch as soon as he has them. I was very impressed and satisfied with this technician.

On Wednesday my washer had stopped working, so I placed a claim in for someone to come out and look at it. They were quick at sending someone out to look at our washer. I had someone here by Friday morning assessing it and they helped come to a solution for our problem. So a big thank you to Choice Warranty for everything.

The electrical technician was very respectful and explained the issue. We communicated via phone as I personally was not present at the house. The tenant's kid was there, and he opened the door. The technician called me at the end of the service and provided details. Thanks for your help. Much appreciated.

I have been impressed with the quickness of Choice’s response in finding people to handle my repairs. I’ve also been impressed with the quality of professionals that have come to do my repairs. Repairs have been completed professionally and by considerate and friendly technicians. So far all repairs have been completed within two days.

Repairman was great. Service call was 5/11 but return visit isn't scheduled until 5/22. Part is ordered and should be delivered within 3-4 days. Repairman said we could call when part received and he might be able to come sooner. That's a long time without a washing machine! Not thrilled.

I’m currently going through a furnace replacement with Choice home warranty. I have a bad heat exchanger. They approved the replacement of a new furnace and I’m being charged almost $1600 for extra parts. For one valve a new flu stack. The new unit is going to be smaller than my old unit supposedly so they have to cover the gap with sheet metal. This is $1600? This is a scam. Those parts and installation are no more than $400. I’m a chief building engineer for 30 years. I know Hvac and I’m being scammed by Choice Home Warranty. I have $3000 available for my heating equipment. I called them and asked them for a breakdown of the replacement cost and they couldn’t give it to me. Wouldn’t give it to me and don’t have it. What do you mean you don’t have it? How am I being charged almost $1600 for additional parts. Call the contract contractor. Can explain it. I’m getting ripped off for $1600.

Choice Home Warranty recently responded promptly when my microwave oven failed. The service technician came, diagnosed the problem, collected a $75 fee and left. Telling me that Choice would contact me. Choice told me that they decided to reimburse me for the microwave. Unfortunately, they offered to reimburse me only 25% of the cost of the identical microwave, which I purchased from Home Depot. When I consider the service technician fee, that was 21% of my cost to purchase a replacement, not including shipping and installation. I felt like Choice is running a racket which only pays a fraction of the consumer's cost. Is this legal?

Made an appointment using automated system. Next day had a contractor appointment. So far fast service. Will see how contractor turns out. Hopefully will have quick turnaround time on repairs. I had a previous issue with one of my appliances. Was not a good experience. Hope this turns out better.

Very unhappy with Choice Home Warranty. Filed 2 claims. They denied both and I was out 170 $$$. And I even stressed what my problem was with my microwave. The door handle snapped at 1 end. They told me it would be covered, but then they told me it wasn't normal wear and tear. What the heck? The microwave was old and my husband and I are both senior citizens, and the other issue was with my hot water pipe. They also said that was covered, and then told me they weren't installed correctly. I had a certified plumber do the work, again what the heck!!!!

First let me say that the technician did a great job. My problem is with the Choice Home insurance company. It was not made clear that the garage door was not covered, only the garage door opener even though I described the problem as relating to the door not the opener. Had I known this I could have had the job done locally and avoided having my garage door stuck open for 5 days waiting for scheduling.

I like the fact that I can open a claim on phone and they respond is very fast. I had few claims with them and they took care of it very promptly. I hope they keep continuing with their business as professional as possible. I will Recommend them. It is a peace of mind to have a home warranty.

Glass door on stove shattered by ladder falling against it. I am not at all happy with the fact my policy does not cover this. The stove is the originally from when the condo was built. I thought all appliances were covered with the higher cost policy. The technician was very considerate and called me before coming to tell me it would not be covered saving me $75.

Not completed. They came a week ago Monday and still waiting to hear from someone to install part. I’ve called to check and while nice say it’s not on truck today. Not a good first experience. Just need a fan motor. I didn’t expect it would take this long. Everyone nice but …still no air.

The technician from Specialty Heating LLC was great! He was very knowledgeable and explained what he was going to do in troubleshooting our A/C and furnace. Explained the possible solutions and best course of action. Provided additional tips on how to ensure our systems stay in optimal working condition to avoid costly repairs.

It just like paying for the replacement item when you are told you have to pay over $400.00 to get the replacement put in. People thinking that when they pay the service fee that's it. I am so disappointed with this. I am being honest about this. The reason I got this was to save money. We are senior citizens on a fixed income. This is only putting us in more debt. We got to borrow money to have the replacement installed.

I have never had a home warranty before so I am hopeful that my expectations are met in the future. Your Sales Rep, Randy **, was very helpful in answering my questions. I look forward to using your services.

Response was immediate from Choice Warranty and the service provider scheduled the next day. The provider's tech repaired within an hour after arriving on time. Seamless claim request and fast appointment schedule. Tech cleaned everything up leaving no evidence that work had been done. Highly recommend this warranty company - the 2 times we've needed help the response was fast and the service providers were good.

I live in a nice house that is older. I want to protect my assets through extended warranty. I am a veteran and appreciate the professional and courteous interactions. Signing up was easy and the rate was reasonable. I have not had any need for the services yet so I cannot comment on that. All my questions were answered with honesty. I would recommend this agency.

We had an issue with the dishwasher door not closing. After spending $85 for the technician to come out we were notified it was not covered by our policy. This could have gone a long way to replacing the dishwasher and there was no alternative suggestions made by Home Warranty.

I paid 85 dollars to the repair man. I get a email we’re going to replace your dishwasher with 246 evoucher to Lowe's. They have no dishwashers for 246 minus the 85 I paid that gives me 161. Nothing for that money. I got Choice Warranty so I could get things fixed but hasn’t happened. I got a case manager and got nowhere with him on our 3 min phone call. Not happy at all with Choice.

I use Choice Home Warranty and have for years. Last night our garbage disposal went out. I went to the web site, easily filled out the new request, and the guy just came out and replaced it. It was a $65 service fee and done in one day. I know some handyman guys are going to say how I could have replaced it myself, but I didn't want to. So if anyone is looking for a home warranty company, I highly recommend them.

I couldn't file claim online, your system said my email add-policy num invalid. So I called and your automated system listed cooktop as the problem even though I tried to explain (it's always useless to talk to a computer), although text did mention microwave. I called to correct, gave my number for callback. No one ever called. Tech came, I explained, Since call was for wrong appliance, I have to make another claim. Fortunately the problem is not an emergency, but now I have to do this all over again. That was my first claim, if I've never made a claim before, your system does not know me; because on second time, my email address-policy number was found.

Less than 24 hours from the time I reported the issue, to completion of the job/fix. Wow. This was quick and painless. Great job. The technician was thorough and professional. This was my first experience. I hope this continues for any future issues. Again, great job. I would recommend to others based on this experience.

Our home is at the twenty year mark and I had recently bought a home warranty from CHW. Our refrigerator suddenly stopped last weekend working. Amazingly, I was able to get it fixed in just over a week. I found the process extremely easy and scheduling and timing great. My fridge is back working thanks to CHW.

The tech that came out was so knowledgeable and helpful. Thank you for sending an honest technician. My ac and furnace were both checked and everything was in good working order. I had another company come out before this one and I almost bought a new furnace that wasn't needed. Thank you again for providing excellent service. I will definitely recommend you in the future.

Anytime, I call for service, I have their contractors call and schedule appointments right away. I have saved thousands of dollars on repairs to my home. I appreciate the plan and I refer all my friends and family. I would highly recommend them to anyone who owns or rents out properties.

AC unit was not producing cold air. Contacted Choice Home Warranty and within. 48 hours I was scheduled for a service. Contracted company arrived on site on Thursday, four days after my AC stopped cooling. The tech identified the problem and replaced the inoperable part and within 3 hours my AC unit was back online cooling our home.

I want to give a 10 stars for Miguel that answered every question I had. He was very knowledgeable how the policy will work and what it covers. Great to work with someone so helpful and respectful. I did receive other calls from other associates, that was annoying since I was already working with someone.

Choice Home Warranty not good. I had problems with my AC. I contacted the company. They send someone technical and they said I have to get new unit. I thought insurance get new unit but they contacted me. I have to pay almost 3000. They are fraud. I'm not happy with them. No good.

Called CHW after being told my 10 year old Trane AC was shot by Semi Annual Service Company. $5,000 Replacement. It was working before they arrived. After Calling SC and asking for 2nd Inspector they found loose wire. Hmmm. CHW scheduled repair within hour of my call but I cancelled before they came. Very quick response.

The agent was polite and pleasant to talk to and very knowledgeable. I bought the best plan and it gives me peace of mind. That's a gift! I will recommend your company to our Home Owners Association and friends.

Response to have Tech call customer to set up appointment to come for the repair was good within 24 hours. Tech was professional, on time and seem to know what he’s doing. The AC was repaired and is working well now. Hopefully it will be a permanent fix and ready for the hot Summertime.

It took more than a month after claim was submitted repair of the shower. While technician was of good quality the cost of the spare part was not fully paid by Choice. The policy is vague and misguiding. The claim evaluator is rough and arrogant. I suffered for almost a month without shower.

The technician was on time. He called before he arrived to ensure we would be home and tell us when exactly he would arrive. He was very professional. He checked our whole house air conditioner and found all that was needed was freon. Very quick service. He was done in fifteen minutes. Left his card which was great as I have friends I am recommending him to them for their need. We could not asked for better service.

The spring on my garage door broke. They set up an appointment with a repair shop and they came out and fixed it of course. So called on Saturday evening and he fixed it Friday evening. Really nice guy. Very knowledgeable and had it fixed quick. Handed him our copay and he emailed receipt and left. Highly recommend.

Marcus from MB Heating and Cooling Was on time for the appointment, he was very professional and friendly. He found the problem almost immediately and took care of it in a timely manner. Marcus was very helpful with tips on how and when to schedule maintenance in the future in how and when to scheduled maintenance to try to avoid problems in the future. He seemed to be very knowledgeable about his work and informative about what need to be done and why.

I am Extremely impressed and appreciative for the spot on customer service. Questions and concerns answered promptly. I would highly recommend this service to anyone because of the attention to the customer and their home warranty issues. Our clothes dryer had failed and upon receiving the technician's diagnosis it was determined that not only was my issue covered, but they deemed it necessary to replace the unit with a comparable unit.

I was informed that I could have more than one action and pay one service fee and when I filed my claim I was informed that I had to pay for each claim. So to have my dryer fixed and microwave fixed plus my fan repair would cost me over $250.00.

The repair claim process went smoothly and website was easy to use, their response was prompt. The only improvement I can see being made is on the website where it asks you to choose what the problem is with the appliance. There needs to be a text box where you can give a more in depth explanation.

The customer service was quite helpful and she was assisting to submit the claim successfully. The customer service call options were simple, and it was useful to wait for the phone no later than 2 minutes. Even if they call you back, the customer service called me back in 1 minute.

It was pleasure to speak and do business with CHW plan representative-Lorenzo **. He seems very transparent and definitely was very customer friendly and helpful. He did succeed in upselling his company plan and if all goes right seems a win-win situation for both the CHW company and me as customer. He sure is an asset for his organization and I look forward to having a great positive experience with CHW.

I discovered a leak in my HVAC system within a couple weeks of moving in my new house. I placed a ticket over the phone and within a day of making the call a repair technician showed up to inspect and make the necessary repairs. The issue was addressed onsite and the repair company was knowledgeable and professional.

This was my first call to home warranty. We had a clog in our septic pipes. I was really worried because she said it can take 24 hours for a company to respond. But it actually was a few minutes. We couldn't flush or turn the water. The company that responded was Clear Flow. When I told them it was emergency they came out within 30 minutes. So far the problem is fixed and I'm happy about how everyone was very nice and patient with me.

Compare to other home warranty co, I found the response time to my service request to be extremely slow. I was offered an e-gift card to settle my claim. However, I was informed that the gift card would not be available for 30 days which means that I will have to incur additional costs to get our clothing laundry.

Tech was here when promised. Dryer is about 30 years old but still in working condition prior to belt breaking. Repair was performed promptly. Back in business! Appreciate the prompt response to my issue. Southern appliance repair has my vote of confidence. Hope they'll be called if needed again. Thanks.

Service was fast and professional. Plumbers that serviced the problem with the garbage disposal were very polite and knowledgeable. They instantly checked the disposal, advised me on what the problem was, checked with the insurance agency, and replaced the garbage disposal. They also made sure that everything was safe to use. I’m very satisfied with Choice Warranty’s fast service.

Wow. Fast service. It was amazing. I can’t believe it. I sent my claim in early in the morning and by mid afternoon my dryer was fixed. They let me know when he was coming and tech texted me on his way to my house. He was friendly and seemed to know exactly what the problem was. He also had the part with him so we didn’t have to wait for parts. Thanks. I would definitely recommend your service to others.

My garage door tension spring broke, and with minutes I filed a claim and had an appointment to fix the door. When I called the company that was to complete the repairs, he worked with us and got the repair done early, all for a $75 service fee. I just recommend Choice to my dad, who is now a customer as well.

I was treated very professionally by the sales representative I spoke with. The rep was very informative regarding my purchase and I appreciated that very much. Each question asked was very professionally answered.. I look forward to receiving my new coverage and expect it to arrive very soon in the mail. Thank you.

We submitted a claim on April 16th and did not receive the name of a technician until April 19th. It said our appt was scheduled for April 26th, ten days after our claim. We live in Georgia, it was getting hot, so a 10-day appt. delay is unacceptable. I called the technician on the 19th and was told the 25th was the best they could do but would call me if there were any cancellations. They did not show up on the 25th and, when my wife called them that day, they said they did not have us on the schedule. I called Choice on the 27th, who then called the assigned company, and was told that the company would call me that same date. The assigned company never called me; I called them numerous times, left messages, but never got a response. I strongly suggest you take R&A Cooling, McDonough, GA off your list.

Pleasant and delivered the program in a manner that was convincing. I have one home with Choice Home Warranty that was expiring. I decided to protect my second home, as well, because of the salesperson. He helped me understand the value. I also added my pool protection. I usually do not purchase other warranties; however, living in Florida it makes sense to have a home warranty.

The Technician that arrived to fix our AC was smart, fast, and friendly (I could not ask for more). My only issue was that the arrival time of our tech was more than an hour past our service window. Some status updates would have helped so that we could have planned our workday out better. Service window 11:00am - 3:00pm (EST). Arrived at 4:10pm (EST). I was never given any type of proof of service or payment receipt (either in writing or email).

Almost two months without a working refrigerator and no resolution. Choice told the tech, we will pay for the labor, but not the part because it's still under manufacturer warranty. LG must supply the part. But LG will only release to one of their recommended techs. NOW what...Choice HW. This is tech situation # 4, 5th service Call and still no refrigerator. If you have CHOICE, expect the run around. I have filed a complaint to the BBB.

I was shopping around to replace the home warranty I had for 11yrs. I had a very pleasant experience on the phone with the person that called me today. He wasn't pushy, but informative and professional. I'm confident if I ever use my warranty I will be equally pleased with them.

We were/are most pleased with this technician. Professional, polite and knowledgeable. Contacted us with an estimated time of arrival. Respectful of our home. Advised of possible need for repair and gave us an estimated window of time in which we would hear about the approval for the repair. The Apex customer service person is delightful to work with for scheduling appointments.

Ron ** was the Tech and owner of the company. The job took only a few minutes and I was very pleased with his service. The unit needed a capacitor replaced so it would be up to spec. The process to do the replacement took Ron about 10 minutes to repair.

Substandard providers and you are required to use their providers. Their providers do substandard work. Not worth the money. Try a different plan. Customer service staff is rude and unprofessional. Exhausting trying to get anything done.

Armen came to replace our water heater. He was prompt, came on time to replace our water heater. He was extremely professional, efficient, friendly, and very clean service person. He made sure the area was cleaned before he left. We were very pleased with all his work. Thank you, Armen for a job well done.

It was something I was very interested in. He wasn't pushy but very helpful in answering questions. I would recommend to family and friends. Especially those over 60 and living alone should jump at this warranty service. I haven't had to use it but I am sure I will be pleased.

My only concern was that he never call me. I called at 3:00 wondering if he was still coming and was told it would be another hour. It took him one minute to unjam it and I thought for $65 it would have been a better exam of the item so it would not continue to happen. Next time I will ask a neighbor. Situations like these should cost less.

The claim Process is really easy to report on-line. & most important the item was covered. I've used other home warranty companies and nothing is ever covered. There is always some reason to demy coverage. The website is very easy to use & they schedule the appointment for me. The whole process is very simple and hassle free.

Technician was very professional and knowledgeable. Was able to examine and repair the unit in a timely way. He also came a day earlier than scheduled since he was in the area. He explained what he was doing and to expect in case the situation comes up again. He was careful and made sure that the area was left clean.

The technician that came to the house to look at the dishwasher was friendly and professional and kind. Everything changed when the system couldn’t be repaired and needed to be replaced. My system was a good brand and with solid options and the replacement price was less than I could purchase the cheapest available dishwasher on the market. They say it is wholesale price but as I can’t buy wholesale from Lowe’s (replacement money is a gift card). I don’t know what good that does me.

The technician seemed very knowledgeable about our washer and was able to quickly find the cause of the issue. He had to order parts to complete the repair. I will be happy to provide additional updates once the repair is complete. He was punctual and told us to submit another claim for the issues we have with the dryer. I will do so today.

A&E (Sears) Factory was prompt in responding to my needs, however the required part was ordered for delivery to my home and it took 7 days to receive. Their website is not the best and it was difficult to respond to model and serial number of my LG washer. When Johnnie P. arrived the part received was defective but luckily he had the same part in his truck and quickly took care of the problem. My suggestion is that A&E should review the way in which parts are sourced and provide a better inventory solution.

I just signed up. It was easy and explained easily to me. I haven't had any interactions yet. Just the pricing. What made me want to sign up with Choice -- was all the other offers to sign up was with each item separately, each kitchen appliance, the air conditioning, etc. With Choice, it's all in one.

Submitted claim, got the response within a few hours from Choice Home Warranty. Our technician arrived at our home and reviewed the problem, did some quick checks on the unit, solved the problem, and got us back up and running within 15 minutes. Overall excellent service from a trusted source. The contract came with the purchase of the home and has come in handy.

Appliance company scheduled within two days. Technician was extremely knowledgeable and polite. He had parts ordered. Was rescheduled to finish repair. I left American Home Shield because their rates just got too high. Your rate was $40 dollars less. So far I am extremely pleased. Shin Young ** with SOS appliance is very professional.

Please don’t waste your money this company. All they do is take your money. I have filed a claim because my ac was not blowing cold air. The company came out. I paid my service call fee. The technician said he was going to replace the fuse and the capacitor. Within a few hours it was back to Not working. I called a company outside of the warranty company. This company brought to my attention the last tech put an outdated fuse from years ago that was dead after testing. Also the capacitor was old and tested bad. I contacted Choice Home Warranty explaining what happened. They said, "Oh well. Nothing we can do." Then I had an issue with my pool heater not working so again I filed claim. They sent out Paradise Pool and Spa. I paid the owner Marty. He opened the panel. Said my heater was toast. No good cuz looks like rats got in there. I was told I needed a new heater about $4800.

The website is friendly and easy to navigate. Also the the fast in getting and appointment schedule with a technician. They have the best services and rates available in the market. We have been a customer since the year two thousand seventeen and highly recommend Choice Home Warranty to anyone.

Southern Homes was easy to schedule with. In fact, they adjusted their schedule to fit into mine. The technician was knowledgeable and quick; he finished the job in less than half an hour. The tech had a good grasp of Choice home warranty requirements and policies. It was not that big of a job; all that was wrong in my house was a leaky faucet.

I think Choice may be the most dishonest and disappointing company I’ve ever dealt with. You get paid every month from my account but every time I’ve put in a claim it is denied! You could do better by your customers. After all that’s the reason we get a home warranty!

Due to "corporate" not responding in a reasonable amount of time by the technician requesting approval to proceed with the cost to repair my dryer, after 22 minutes of waiting, I had to leave to meet a granddaughter for lunch and I'm sure the technician had other calls he had to get to. I finally get an email 1-1/2 hours later notifying me they had approved the request to make the repairs. Now I have to have a follow up appointment to have the technician finish what he had started several days ago. Not impressed.

It was very difficult to get through to place a request. Then one was scheduled that did not match what I requested. You cannot give a live person for a discussion. You book an appointment first without talking to the customer first. My order stated stove top which is not what I had requested. This is NOT the first time I have had issues with Choice Home Warranty. I had to pay for a plumber to come out to fix my outside faucet. I was very clear that this involved from house to house and yet they sent out a technician and denied the service. I was told this was covered!! I am very dissatisfied with not being able to talk to anyone regarding issues and being told when I signed up that all was covered in my question then was told by plumber for my garage leak and hot water that it was not covered. Please UPLINE this complaint. I can be reached at **

Great service. The only reason why I didn't give 5 stars is because it was over 24 hours before a service was scheduled. The technician was great and helpful. He was great with communicating when he was en route and what the problem with our Ac unit. He was great with explaining cost before doing anything.

Albert was outstanding!! I'd hire him if I was still in the customer service business! He is definitely a keeper! I would certainly refer him to friends and relatives. He listened and understood my wants and needs. I actually hung up on another company to take the call from Choice. Then answered a 2nd call from Choice and when I told that rep that I was talking to another company to see what a wonderful deal I had gotten and when I told him they included leaky roof...he added that on for me!! You guys are awesome!

Shawn was friendly and really worked with me! He found me a deal that works great! I really appreciate the time and effort he put in, and the way he worked out my locked in rates was great. I look forward to sending more business to him. It helped that he wasn’t scripted like other warranty companies. I didn’t feel pressured or he wasn’t pushy.

The plumber came out and explained everything. Was professional and gave us a quote for the expected expense and length of time for the resolution for my issue. Will definitely use this warranty for my home as necessary for any issues in the future. Exceptional customer service from this company.

Requested quote arrived quickly and a salesperson, Benjamin S., followed up with a phone call. He explained current specials and signup was an extremely easy process. Benjamin also explained how to create an online account. He was very helpful, knowledgeable, and courteous. Choice was highly recommended on the internet when I compared plans.

A provider was assigned to us within hours of my filing a claim for our A.C. The repairmen called to reschedule when they were running late and came at the new time, calling to let me know when they were en route. They were courteous and thorough and found 2 independent issues. He had them both fixed promptly and it's been working perfectly since.

The guy was nice. Hope policy is as good as Malcom ** was explained it all to me. I asked a few questions and he was able to answer them for me. Very excited to give this company a chance. Had a lot of coverage on things I got. We will see

DO not waste your money. You will not receive the peace of mind they sell you on upfront. I have only had them for ~10 months. Initially a fully intended to renew as in principle it sounded great (one defined upfront cost and a small service fee per claim for peace of mind). In reality I have found their priority is to deny every claim. They still charge you upfront to come out. As a matter of fact, the technicians won’t even enter the house unless the service fee is paid upfront. Then: The technician will look at the issue and leave while they wait for approval for the fix. On my last claim Air Conditioner issue, the technician told me straight out that I had a bad contactor on my Condenser. That it was a normal wear and tear failure on this older units. He even said he had the parts for the repair in his truck but had to wait for approval. I received no call back.

After having great difficulty contacting my current home warranty provider, with much time wasted waiting on the phone and complications using its cell phone form and internet connection, only to realize I wasn't covered, I decided to chose another home warranty provider. I chose Choice Home Warranty. The contact person was most personable and helpful, and no hard sell techniques. The prices for a great array of services were reasonable, and he provided options for additional coverage. It helped that Choice Home Warranty is so highly rated. I am comfortable with my decision and choice.

When something goes wrong more than once in a few days you feel like the world is against you. To the rescue comes Choice Home Warranty. My claims for a washing machine and then AC were two days apart and they had a technician scheduled within the day of reporting and the techs assigned moved our appointment up by a day in order to get us back up and running. I am extremely grateful and would recommend Choice to others.

Philippe, the plumber, was right on time and quickly fixed the problem. He gave me the model number and suggested getting in touch with Moen, as their products have lifetime warranty. I have done that and am waiting for the parts from Moen. Once the parts are received, will get back to him.

Technician communicated with me via email and then called me the morning of the appointment. I was able to give him the error code and describe the problem. He gave me an estimated time of when he would be arriving, and arrived on time. He was able to fix the machine in a timely manner. Very professional.

Choice Home Warranty should have the option to expedite service when it comes to a refrigerator or hot water heater. This waiting for 24-48 hours for a technician to accept the job is absolutely ridiculous. Then the service technician will not have the parts to fix the issue and customer will have to wait another 2-3 days for parts to come in and then customer has to take off work again to have parts installed. This whole process will take 7-14 days to have something repaired. Not ideal. Possibly add this to your customer service for a premium so that customers can choose. Just a thought.

The process was smooth and easy. The price was affordable and there were no surprise charges which I am happy to know. My vendor was quick and professional. I am very satisfied. I would definitely use this warranty and vendor again. Thank you for helping me so quickly. You guys are good.

I disagree with Home Warranty's decision not to cover the cost of my repair. They said it wasn't covered due to the faucet that needed replacing was on the outside. I disagree because the pipe leading to the facet is indoors and the plumber had to cut a hole in my wall to repair it. I not only had to pay the plumber but also pay someone to repair and paint the wall. Also, the plumber they sent did not repair the faucet to standard.

Excellent service - representative explained the process. Was very informative and was thorough in explaining the process and the fees involved. Also discussed renewal option. Awaiting feedback from technician and customer service to discuss renewal option and fee schedule. Representative was very polite and informative- was pleased with the service and response received - awaiting feedback from management regarding fees and what is covered if contract will be renewed.

Tech was knowledgeable and efficient. He took his time to determine the problem. He also arrived on time. We are grateful to have a working oven again. We recently switched to Choice Warranty, and thank you for your prompt service. We know we are in competent hands with Choice Warranty.

I've waited a week for a water heater to be repaired to be told it was not covered. If you can't cover water heaters, what the hell. I have been inconvenienced for a week, I called my plumber and they arrived same day and will be installing new water heater today. Stay local, support your local businesses, Choice Warranty will not be a business, I will renew my business with.