Choice Home Warranty Reviews

The technician Giovanni, identified the problem, placed order for parts, explained why it happened and scheduled an appointment for the next visit. He was in contact with me before arriving via email. The estimated time of arrival was accurate.

Can’t get the focal point (Phil **/Sales) to call me back concerning 2 Service Calls currently in the system. I need for him or his manager/boss to call me ASAP at **. We need to setup a service call for a Gladiator that Phil assured me he added to the LG Claim… NOT DONE & needs to be ASAP so tech can repair on Friday 2/24/23.

Contacted Choice by going online and filed a claim. Choice contacted us that afternoon. Contractor came out and fixed problem by end of day. Was very pleased with response time from Choice and contractor. That's all I have to say about that.

I contacted Choice in the morning and Gifted Air serviced my air conditioner that afternoon. Not only was the service prompt, but it solved my problem. I have no complaints and highly recommend Choice and Gifted Air. If you are on the fence about Choice Home Warranty, there is no need as they are helpful and prompt when service is needed.

Caveat Emptor! After 3 years with these people, they are the single worst excuse for a service company I have ever encountered. I will be reporting them to BBB & my state's regulators for their attempts to intimidate me, discourage the claims process & generally seek to avoid honoring the contract they made to repair/replace damaged covered items. DO NOT do business with these people!

Phil was awesome. He explained everything to us. He was patient with all my questions even told us about different options Flo’s rate wouldn’t change as we got older. He was very knowledgeable about the services and what is covered under the warranty. Also said if we had questions feel free to call back so our over all experience was exceptional thanks to Phil.

Tech came in evaluated problem & told me what was needed to solve it. He was straight to the point, I like that. He did a damn good job. All I needed was a new thermostat.. He seen that the previous owner's info was still present & couldn't be deleted. So he walked me through and showed me what the issue was and how to fix it. He also checked my outside unit and told me that it was good. After that he left.

Integrity Air Conditioning Services serviced my A/C problem. The technician, Jacob, was outstanding. He very quickly analyzed the problem (faulty blower motor) and replaced it with a new one that he had in his truck. He was done with the job in less than an hour. He was professional, competent, and very friendly. He took time to explain everything to me. He is a great representative of Integrity Air. Choice Home Warranty also did an excellent job administering this service call. Their technology is excellent. They receive an inquiry and get back to me with a scheduled technician within a couple of hours.

No experience to evaluate yet.... Salesperson was professional and very knowledgeable. I am confident that in the event I have a covered problem that it will be handled in a timely and professional manner. I am not interested in any other systems at this time.

Called me and I didn’t have to wait all day for him to come out, was polite and knew what he was doing, talked and explained what he was doing, made sure everything was working properly before he left, well done to the young man, great job!

This business is a basically a scam. You sell the illusion of replacement when you will fix something over and over and only replace it as a very last resort. I had a refrigerator gasket wear out from just wear and tear. Not Covered. However because that door does not seal the motor keeps working, If that goes I wonder if that would be covered. If yes, I'm sure its much more costly. Would have been smart to replace a less expensive gasket as preventive maintenance. Now I have an AC issue. You authorize the repair but want $500 for Warranty return and a lift required to install. My regular AC people told me the Warranty return is $75 and the cost to replace the unit is going to be whatever the freon cost is between $300 & $400. You people are the worst. Wouldn't recommend you ever.

The representative was very nice and informative. Looking forward to doing business. This day and time with everything so expensive this plan gives you peace of mind, not having to worry when things break down, and they will that is a sure thing.

Our furnace went out on Tuesday, February 7, 2023. It took until Friday, February 10th to get a repairman out to look at my furnace. He recommended replacing the furnace because he couldn't get the parts, so CHW wanted a second opinion. After some phone calls I finally got someone out but had to fight with them because they wanted me to pay a second service fee of $65 which I refused because CHW wanted the second opinion not me. When I called CHW they lied to me when they said they sent to the new company that the charge would be $0. Then I had the call the furnace company again because they weren't going to come out until they got notice from CHW that it would be $0.

So far I am pleased with the response and professionalism of the tech. The only reason I can’t give a 5 star is the repair isn’t complete due to ordering a part. One thing that would be nice is a better window of arrival.

I have been very happy with Choice Home Warranty. The only negative is that it takes so long to receive the payment. I have been without a washer for 4 weeks. But I am still waiting for the gift card.

My hot water tank failed to produce hot water, I called Choice and explained the situation, they contacted a plumber and he was dispatched to evaluate the situation. He determined that tank was not repairable and a new tank was necessary. That Friday 2/17 and I am waiting for an answer from Choice. The technician failed to send his report on 2/17, hence the delay.

Great service. He was quick and efficient and the work was completed beautifully. He replaced two corroded bathtub stoppers. He was in and out in no time at all and the work is definitely top notch. Would definitely recommend and welcome back. Thanks for everything!

You get what you pay for. This is an investment worth investing in. The representative took the time to talk to me. To help me Understand my options and he recommended the best plan for me. He also had great customer service.

Tech Colleen is rated 1000 by my Wife and I. She has the Patience of Job and the Wisdom of Solomon. She repaired a very troublesome problem with our telephone and TV (3). Other Tech could not correct the problems.

The 2 repair men called and said they were on their way. I was very pleased with the call but failed to ask long it would take for them to arrive which happened to be an hour. They were very polite and got right to work diagnosing the problem with my refrigerator. They replaced the compressor and left the old one but did not give us directions as to disposal. I cannot give you their names because an order sheet was not left with me as to the work done. I was also quoted several times the service charge would be $55 especially by the person on the phone who I gave my charge card # to. I was charged $65. I do not know what brand of compressor was installed or if there is any kind of warranty. There was also 3 small dents made on the side & front door when it was moved out or put back in the refrigerator space . The repairmen were very polite & clean.

Hello, I have been waiting a month or more for someone to come and fix the ice maker on my fridge. The 1st one came & I paid them the $65 fee and they never returned, then they sent the next one out after a few calls & they left saying they needed a part. My wife and I have called Choice warranty & all I hear is them asking us to get a new warranty, which we don't want to because they won't pay for the part and repair. They keep telling me that they need to tell the worker that we already paid for the deductible for the job. That's nonsense. Thank you.

I was given a 7 a.m. to 11 a.m. service window on a Saturday by Choice warranty. Received the call from the vendor at 9 a.m. that the response would be between 9 and 11 a.m. Arrival was 1020 a.m. No checks, $5 service fee if credit card utilized or cash payment, paper receipt. Toilet works great, service team (polite and great), found out the flapper I had done through Choice in Sept. was old and worn (hmm). That answered my question of the new vendor. Approved to be replace again as well along with current issue. All in all... satisfied.

Our service rep, Dewey with 417MARS was excellent. Kept us informed of his arrival time. Was very courteous and professional. He explained what to do and not do to keep our disposal operating.. Dewey showed us how to clean our disposal of debris by turning the disposal from the bottom with a key.

I was impressed and happy that I did not have to wait on the line very long before an agent answered. The agent I spoke with explained the coverage available very clearly and he was courteous. I like the fact that your company covers all appliances and will replace it if can’t be repaired.

The company had sent their repairman the next business day. The gentleman who came to our house was kind and professional.. He accessed our situation and immediately began into repair our refrigerator in a timely fashion. Thank you Choice Warranty.

The process to enroll and pay for my my home warrant was easy and fast, all my questions and concerns were answered and taking care of it, the VIP plan is cheap and great for the long term, I recommend the VIP plan who like to have discount.

I called your company because you were an editor choice. I talked with Phil. Great guy! He answered all of my questions. Got me my senior discount! Which I appreciate. Thank you for the policy. I see my account had already been debited.

My furnace went out and I'm not home to see when it stopped working. My neighbor was checking my house. Gave me a date and I forgot it. I gave you a date that I thought it was. You refused to listen to what I said. It may have been another date. I think I had 3 yrs with you and a mistake on a date is something you won't forgive.

We have yet to review funds for the stove. And it’s been 7 weeks. Also you don’t pay out the value of the microwave and stove. I’ve been without a microwave and stove for approximate 10 weeks. Microwave you didn’t Pat out have and have recipes funds for stove. This is very disturbing. Our policy is up for renewal and it’s not looking good. We will shop elsewhere.

I just signed up and was pleasantly surprised by the salesman's (Malcom **) knowledge. He could answer all my questions without having to pause to check. He knew my concern was the cost and he made me aware of several choices that could save me money. It was a pleasant experience. I hope it always will be as satisfactory.

Drainage Stoppages, Lizard on a Ladder from Swansboro did an excellent job in solving the problem. Excellent customer service, I highly recommend them. If I was the CEO of Choice Home Warranty I would do whatever it takes to keep that business servicing all my clients. I live in Lagrange, I wish they would expand to Wayne County.

The person who came out, arrived during the time we were told. Went straight to work and found the problem. He needed our copay, apart, and permission from you. We gave him the copay, and he sent a request to proceed from you. He told us when he was authorized to proceed, he would return and finish the job the next day. He also told us you would send us a message saying that the job was approved, that never happened. When nothing happened, I tried to contact you but couldn't. He returned the third day and quickly fixed our machine.

Everything went okay, just had a little communication problem with confirming appointment with the technician but finally I able to get hold of him to validate our appointment. He said it didn’t get to him that I have exactly the appointment date and time validate and there’s problems with his cellphone- didn’t pick up my calls and message. But my garbage disposal issue were fixed… He had good attitude.

Very professional and efficient. On time and informed of issue and future of unit and all around condition. Left me knowing of what to expect and to call you back if needed. Thanks for prompt response and correction, will recommend our company to friends.

Although I had to go through a number of steps, via telephone because I was not near a computer to complete the service request online, I was able to get an appt with a service tech quickly and the replacement water heater was approved timely.

I am very pleased how promptly the services were rendered. I put in the request on a Monday, and my repairs were completed by Wednesday. I have recommended you all to my family and friends. Thank you for your prompt service.

I relocated back to my hometown in order to be close to my widowed mom. Choice has always been my preferred home warranty. The ease in purchasing a new warranty with the same coverage was seamless. I would highly recommend Choice!

We had power such as timer and light but turntable and microwave itself (COOKING ABILITY) did NOT work. Angel the tech came at the appointed time, did a diagnosis, replaced a switch but that did NOT fix the problem. Further diagnosis revealed the motherboard was gone. He explained the process in detail and today I got a email from Choice stating the repair would be completed on 3 Mar 2023 as parts were available. I thank everyone from Choice: from the call center to the repairman for their expertise in handling my claim in a timely manner. A truly professional company that I am glad I joined many years ago.

The same technician was sent for both repairs tho I still had to pay two copays. Parts had to be ordered for both but I am very pleased with the manner in which my claim was handled as well as with the technician they sent. The tech thought the refrigerator would be finished next week.

The warranty service request to repair the refrigerator was originally filed over six months ago. You assigned the job to “Sears.” The technician failed to show on the scheduled date. This was particularly frustrating because you required someone to be here from 8:00 AM to 5:00 PM. The technician did arrive on the second appointment. He (don’t recall his name) looked at the refrigerator and said he had to order parts. He never returned. I contacted Choice after waiting several months for someone to return with parts and complete the repair. When I did, I was told the case had been closed. I explained what transpired with the original technician and you reopened the case.

We had a heating problem & Choice referred us to Olive Air & Heating. Oliver came out quickly, assessed the problem and came back with the parts to fix things. He is such a nice young man, was very caring, explained everything to us, and made us feel comfortable. I would recommend his company to anyone.

The responses from company are good, however, the contractor that supposed to call and come out to finish the job. Haven’t call or come out yet. But they did come and collected deductible. Still waiting… for them to call and come out.

Repairman was sent to assess non-working cooktop. He said he would need to replace left side elements and would order parts. Then I received an email that you would be replacing instead and offered $372 to do so. Total joke. The cheapest cooktop at Lowe's is $650 on sale from $800. I spoke to Victoria, a case manager, and explained this. She came back and said the most I would get is $630 which is the value of my cooktop. My cooktop is a GE Profile with downdraft vent. That is $2500 replacement value. Next, it costs an additional $130 to have installed, which I was told Choice does not do. That's just the cherry on top. So, when I get the absolute cheapest, bottom of the line, cooktop, with no exhaust, I will be sure to thank Choice Home Warranty when the laminate peels off my cabinets.

I opened a case online. I was contacted promptly and the repair guy came out within three days. The washer was fixed within the following week. The repair was covered fully by the policy. Only had to pay the initial call fee. Not bad. Thanks.

Eddie called to say he would be at the house shortly and doubled checked the address. Was very prompt, kept me informed as to what he was doing and why. Also, requested a mop so he could clean up the water on the floor when he finished.

It was fast. Call them, next day they sent a ac/heter man to fix it. I'm going to tell everyone to buy this Ins for their home. The company that came out I will ask for them again. I'm very pleased that I bought my Ins for the house. You never know when something might break down.

Very displeased with your allotment of that you want to give me to buy a new sink faucet for my kitchen. You only want to give me a credit of $ 70.00. Try buy a decent faucet for this amount of money!

I had a problem with my ac unit during the peak of summer time. The Choice Warranty team and technician identified the problem within my ac unit and began working swiftly, fixing the problem. I had no trouble when it came to my experience and would definitely recommend choice home warranty and the team to a friend.

Our experience with the service call hasn't been that great. In the event of emergencies if the technician does not accept the service call, what's the point of purchasing the home warranty. Choice increased the service call fees recently.

I am a new member for Choice Warranty and my first warranty claim experience with them was remarkably good. My dishwasher needed repairs, so I submitted warranty request online and the technician came next day and fixed it - absolutely flawless and excellent execution of customer's need. Keep it going Choice! Well done.

I have confidence in the repairman that has represented Choice many times to my house. He is knowledgeable and friendly. He was here a week ago. He told me I needed a new dishwasher. His visit before this last one he said I needed a new dishwasher. I said to repair it and let’s see what happens to it. In a minute nth I had him back. I have called Choice twice and sent an email. They say the repairman has not sent in his paperwork for approval. I need a dishwasher. Please HELP!

I really appreciate how fast you took care of my situation. The person you sent out to me was very helpful and gave me tips on how to take care of my garbage disposal. I’m very happy with the decision I made with your company and will be sure to tell my family and friends about Choice.

Customer service was very polite, the claim is done quickly, the appointment for the garage water heater was done. When the tankless water heater broke you only cover one water heater, so 1st claim was canceled. There are two claims waiting to be fixed. #** tankless water heater & #** HVAC. As of 2/11/23 I have no hot water. As of 2/16/23 I have no HVAC that works. All I get is cold air and fan doesn't turn off. So it runs constantly and that is running my electric bill up with nothing to show for it.

The staff at CHW are always very polite whenever I happens to call them. In communication with them, there's always an indication that they are very professional and knowledgeable in their field of work. However, I would recommend that C.H.W carefully screen those companies before contracting them because l have an existing problem with one that did a very bad job for me in the installation of my Air Condition system. These are the ones that will damage the good reputation of C.H.W.

I had a little problem getting someone on the phone to place the claim. Once that was done I was given a claim number and received an email stating company name and telephone number who will be coming to do the job. The technician came the next day a little later than expected because he was delayed at the previous job. Charles, the technician was very thorough and took care of the leak and the clogged kitchen and shower drain.

We had a slow drain in the sink of our 2nd bathroom. Our Tech, Robert, did a great job and went above and beyond the call in taking care of our plumbing problem. We definitely would recommend Robert and Choice Warranty to our friends.

For Choice, I give 1 star! But for the technician who repaired my furnace, I give 4 stars!!!! My furnace has been giving me problems for a few weeks now. It began with the fan/motor making loud, strange noises. When the tech came out, he said it did sound like there was a problem, and will probably go out, but that he couldn't replace it because Choice won't authorize it UNLESS it is completely out. So that was the 1st call, and $$ gone. The noise reoccurred again, contacted Choice, and the next tech said the same thing: Can't do anything about replacing the motor/fan until it stops working...another service call fee ($$) down the drain.

Repairman was courteous, professional and knowledgeable about fixing problem with the dryer. He was on time and quickly completed his task. He was clean and observed all other appliances while working.

The heater was being flakey ... Not responding to the temperature sensors? The repair guy (Ivan) looked at the controller, said that wasn't it ... Then went up into the attic, spent about 10 minutes looking at the furnace ... and bingo ... it was back working. Ivan explained that there was some oxidation preventing the sensors from working ... And that the furnace would go into timed shutdowns. Ivan did great ... Took only 20 minutes altogether. This warranty experience was very agreeable ... And well worth the $65 call fee.

I understand not repairing the ice maker due to recall from Samsung; however the fridge was not cooling at that point (losing milk before expiration date) and now it is definitely not cooling as I lost all milk and some canned biscuits.

Would not cover the repairs. I probably made a mistake getting home warranty from Choice. To clear a clog in the line most plumbing companies go through the toilet drain. I already had the toilet pulled. The plumber needed to use a camera to find the problem in order to fix the sewer line. I had to pay out pocket to run the camera.

Having Choice Home Warranty has saved me so much money in the past 5 years! I have had a hot water heater replaced and many plumbing and AC problems resolved. Choice Home Warranty is DEFINITELY the company to go with.

Gas heater went out. We have relatives staying for the week. Needed quick service and or reply. Very cold, children and older, elderly relatives to account for. I located repair and couldn't wait for CHW to make contract and identify. Paid 630 for repairs. Won't be reimbursed because there was no time to wait through CHW red tape and guidelines. There is a lack of empathy for families in dire situations. My warranty comes to a close very soon and I more than likely WILL NOT be sign with this company ever again. This is the 3rd time I have paid for work my warranty company should have paid for!!

After a frustrating start with a leaking bathtub faucet, CHW sent Ronnie from C & L Plumbing. He was a thorough professional and very polite. He used several different tools and finally even went to buy a large plumbing wrench to tackle the job. He really "bulldogged" the effort and was successful. He did a nice cleanup job. I was so impressed with the job that I have decided to hire him back for a software tank installation.

This was my 1st experience using my Choice warranty. Just wanted to Thank you for your service- rep was very kind, knew exactly what to do & explained What was wrong. Also, really appreciated your great text communication. Thank you!!

Both the technician from OSP Mathew and Renato were amazing, professional and competent. Problem correctly diagnosed by Mathew and moved from a water heater issue to a plumbing issue which required a second visit. Renato fixed the heating issue in my son's bathroom.

Open and flowing tech. Name Eric **. Was Very knowledgeable, friendly and explained everything he did. Everything turned out great. I would recommend the company to all my friends. He came in my house, assess. The problem is how we could make it better or what we expected. Took the time to show what he was doing. It was very self-explanatory. Professional.

I called with heating system down and I ended up paying to have it fixed. I didn’t know that I had to get your technician to work on it, so that was a learning experience on my part to which I know now to call your company first before doing anything else.

The technician was very prompt and efficient. He checked the dryer, ran all the cycles, and made a diagnosis. He answered all of my questions and made a recommendation on how we should proceed within the guidelines of our contract. I would recommend this company again.

Can't get ahold of them to put in sensor. Talked to them twice to see when job will be finished. Has been over a week. They were great when here finding problem. But can't get anyone to let me know when will be done.

The receptionist was very helpful and accommodating. I have broken glass in a drawer of my fridge to be replaced. She informed me this would not be covered, which I think is unfair. I mean, you have insurance on your car, it’s sometimes a need as a result of an accident that is covered. It shouldn’t matter that it’s not mechanical. Just one of the issues I’ve encountered with this warranty.

We waited 2 days for Choice to find a service provider for our issue. The provider was scheduled 3 days later, between 11-3. I took the day off of work and nobody showed up. I called the provider, directly, and there was no answer. I called Choice Home Warranty and they said all they could do was email the provider and maybe they could come out on Monday... I can't take another day off of work for a maybe. Also, if we need to buy another appliance, President's Day weekend sales will be over by Monday.

Just signed up 2 properties and it could not have been easier!!! The rep I dealt with on the phone was pleasant to work with. I hope moving forward with any claims the process will be as easy. I will be covering the other 2 properties soon.

I wanted to mention what a positive experience I had with Choice Home Warranty. After a day of loud banging from my washer, I contacted Choice and they immediately schedule a technician to come and look at my washing machine. The next day a tech was at my house. He immediately discovered the issue and contacted Choice who approved a resolution on the spot. I was amazed that there were still companies with take kind of customer service left. I am glad we chose Choice over the other major company.

Shoreline Plumbing provided exceptional Service. Arrived at first available opening. Professional, pleasant, informative, helpful. Took their time to investigate shower, bathroom, kitchen areas and leak area in downstairs living room. Would definitely like to have them provide service on future needs.

Was offered $389 Lowe's card for a new range. Have you priced them lately?? $900 minimum for a comparable range. Yes, I could get a manual clean range for $599, still way more than what I was offered for a replacement. I was recently widowed and this just puts me further behind.

The customer representative is very patient, friendly and helpful. It’s a big decision to make financially specially now everything is on tight budget but he was very patient waiting for us to make the right decision. And telling us how to save more. I made the right CHOICE.

2/17/23: Hello. I am a new contract owner (times two properties), thanks to a new referral from an existing Choice Home Warranty contract member, Jill ** of Bowie Maryland. I enjoyed speaking with account manager, Michael **. He guided me with all my warranty option plans and went above and beyond to ensure I received an affordable choice. Mr. ** was so knowledgeable and well versed on explaining everything. His expertise and motivation is what inspired me to sign up and commit to my contracts. Thank you very much for your time and attention to providing great customer service.

I called and placed an request for a well person to repair the well that had no water and no one picked up the order and I had to call in a local tech because no water is not a good situation and the tech that arrived was on home Choice plans providers yet, I had to pay the tech the fee of 290.00 for the services. And I attempted to have the resolution dept do a refund and they would not and then one rep stated, "Send the bill." I did and they would refund me and then this January they dropped the account and I had to start all over and now wait 30 days until I can place a request if something break. I have been with this company for a long time and I am considering getting another warranty service and I have 3 policies and now looking towards ECM warranty services.

I have had excellent response and repair using Choice Home Warranty. I had electrical problems with a rental home that I own and of course, I was eager to get it repaired for my renter. You answered my request with the name of the electrician within one day and was scheduled immediately for repair. Repairman was courteous, on time, and repaired the problem swiftly. I am very satisfied with Choice and recommend them highly.

Our heater has gone out snow all around us. Hope we get a technician soon. 24 to 48 hours is going to be a cold wait. I was hoping for someone to come out asap. Might have to get a hotel room while we wait.

Took 2 days to get an appointment. Received the appointment date, the vendor had a earlier appointment on different day. DID NOT speak to the vendor. Canceled my appointment. I returned the missed call a day later to the vendor, vendor confirmed will still come out on the original scheduled date but, I had to call to confirm, they reached out to the vendor. Vendor confirmed. Never updated their system. Only because of the vendor was my appointment kept.

Don’t choose this company. They make it sound like they are gonna help cover costs but all they do is find loopholes to deny paying. I have submitted a few claims and not one was paid. Save your money. Choose any other company!

Technician was great, but I am VERY unhappy with CHOICE as apparently the dishwasher needs replacing (it is still leaking) and CHOICE is refusing to do so to date (apparently the frame was bent upon installation and the home inspector did not notice as it WAS working).. Have filed an appeal so will see.

The tech that showed up was amazing. The problem I am having is with Choice. The tech showed up right when he said he would. He diagnosed the problem. He forwarded his findings to Choice, but Choice, after some 36 to 40 hours still has not approved!! What is the hold up? It is cold here and we have no heat!!

The customer service that I have received from Choice Home Warranty has been 0 stars less than one star. Choice Home Warranty has been extremely slow to respond to my claim, slow to secure a contractor to service my client and slow to reimburse me for the replacement of my appliance.

Excellent service, fast and immediate resolution. Great service and online response.. Technician who came was very nice and provide clear vision on the issue and fix the parts. This was my first claim and had a great experience. Would recommend to others.

Requested service for Toilet Leak. Service scheduled. Contractor came. Repaired wax seal. Leak continued from back of toilet tank. CHOICE refused to pay saying it was not covered. My service contract clearly says wax seals and leaking tanks are covered. I have a mess in my house. My toilet is not functioning and NO ONE NO ONE is responding.

Technician was courteous. He worked efficiently. And fixed the problem. We had to reschedule this work because the first time the repairman did not come at the previously scheduled time because of a previous appointment and was too late because we had another engagement. It was not the individual's fault.

We had a leaking washing machine. Choice Home Warranty quickly assigned a company to contact us and set up a scheduled appointment. The online process was easy. Technician assigned contacted us to let us know he was on his way the day of the appointment. He was friendly, knowledgeable, and quickly diagnosed the problem. It was a good experience.

According to what I understood if Choice couldn't repair a product they would replace it with one equal to the value of your previous one. As it turned out they only offered me half of what it cost to replace mine and no option for them to replace it even though Lowe's still had my make and model available. I will be looking for another Home Warranty Co.

This company is the biggest rip off I have ever seen. Freezer went out and called after the 3rd repairman came out and said it must be the control board that it can go out anytime. I waited 3 weeks. Finally called and he said Choice denied claim. Choice said it was a power surge that caused the problem. I stated couldn’t be. I had a surge protector on outlet. They said I must have a faulty surge protector. They will come up with any excuse to NOT pay a claim. RUN as fast as you can from this thieving company.

I called to cancel my subscription soon. The customer service agent convinced me to continue with my subscription. He explained to me in great detail and patiently why to continue and in the end I was convinced to continue with the service.

My experience with Choice Home Warranty has been great over the years. Very fast accurate response to my question and service. I would recommend Choice Home warranty to all my friends and relatives. How nice your guys are to the Community.

Took the time to explain and even teach on what to look for as well as where and how to remove the items to check. They could have just done their stuff and get out but the rest was greatly appreciated. I will definitely use this in the future.

Changed my repair date so I’m waiting now over a month but you guys get your money every month on time. I’m so disappointed, dissatisfied, not happy at all. Why change the date on me after I have are will be waiting? I’m out of so much money and losing food. Wow.

I made a claim but no one come out. I don’t know what kind of experience I will have right now. I will when someone comes out. That’s all I know. Help with my claim. Help help. That’s all I’ve got to say

The technician was knowledgeable and fast. He knew what he was doing and came prepared with the correct part to replace. I would recommend him back for a second time if he is as good and fixing other items on the contract. I would surely recommend that he be the one to come and do service.

My first experience was ok, replaced my garbage disposal with a smaller unit. The hot water heater is too long to discuss here. My kitchen has lots of damage after their work in my sink area. Called for a leak and got my garbage disposal changed? Worked for a few months but apparently the leak shorted out all electrical appliances plugged in under my sink. I was told a piece was missing which is not covered making EVERYTHING up to me. What missing piece? I’m a disabled senior and don’t go under the sink, I can’t. Lots of their plumbers have? An electrician found the leak. It was never fixed. All I know they caused a lot of damage in my kitchen sink area. It continues to leak with the water off. Plumbing and electrical and I’m stuck with the entire bill! I am so very disappointed in the outcome and the attitude of the case manager. I felt she took delight in my unhappiness. I Do not recommend this company to anyone.

I changed home Warranty company. I saved by changing. It was a significant savings. I look forward to having you as my new carrier. I surfed the Internet for the number one home warranty company. Choice Home Warranty came up repeatedly. I’m sure I made the right choice.

We all got lucky when your company called and sold me the warranty for my home appliances and heat and air units. Joachim ** was pleasant, thorough and appeared to have just what I needed and worked with me to get it paid.

1. You will apparently not STOP sending me promotional emails since I already have a policy!!!!

They fixed my heating system and now it’s working again. I really appreciate the service technician because he took his time and explained everything that he was doing. He was polite and he had a positive attitude. I love having Choice Home Warranty

Had two claims within a month. Both were fixed without any issue. Oven was not working. Issue found to be the control module that was replaced with a new one. Other was garbage disposal leaking. Garbage disposal was replaced with a new one.

I called just to ask what co-pay was because I was thinking about changing companies for my home warranty and was offered a great deal. I gave them my information and now have a new home warranty policy. Process took all of about 5 minutes!!

The electrician who came helped with our ceiling fan and talked us through what might be wrong with it. We were told that we might be able to get a new fan but haven't heard back yet. Overall though it was a good experience.

Submitted a claim for a garage issue. It took a month to resolve.. No communication whatsoever. I called at least three times to get an update on the status. No updates on the app and no emails.. And it's not the first time. I will not be renewing policy.

Just a scam company. If you can’t get through what’s happens when you need to place a claim. Very disappointing. Never got emailed a contract. All done over the phone cuz was such a great deal. Was offered almost half price and got 14 months. Buyer beware. Do your homework. These companies flock you when you search online.

Fast, efficient, excellent work! Patricia was so great getting us a fast appointment and Dominick the gentleman that came to fix our A/C was Knowledgeable, Neat, and fast! I highly recommend this company. They fix so many other appliances and household items.

My furnace was broken and the tempearture in my house 58 degrees when the repairman arrived. The company was prompted, experienced and knowledgeable. I was extremely pleased with the quality of service and the expertise experience of the repairman. I would highly recommend this company again for my family and friends.

Damien was thorough, courteous and efficient in his troubleshooting and corrective actions. Showed up on time. Company sent an image of him upon dispatch to make ID possible. Great experience, I'll be using this outfit for regular preventative maintenance in the future.

Our multi-year contract with CHW is a Total Plan that we were assured would cover “everything” on our heating and AC system. The sales rep failed to advise that there were some exclusions and we were very surprised that our claim submitted on 15 February 2023 was denied according to terms of coverage. Also, we were charged $75 for the call when our contract is fixed at $65 for the call. Friends have contracted with CHW based on our recommendation but now we are in a position to make them aware that the contract may not be what they think it is. Very disappointed!!!

Had an entire room to lose power and the technician Paul from Demond Electric did a great job finding the problem and fixing it. There wasn’t a long waiting period to find a company to get an electrician scheduled to come out.

The case manager was very nice, understanding and informative. Thanks for all you do. Having to repair/replace items in my home can become a hassle. She helped ease the process. She went above and beyond to help me find a very close replacement for my microwave.

First time using Choice Warranty I had a water leak from my shower. I wasn’t sure if they had good companies to handle the job. I was with another company for 3 years and they disappointed me. I called Choice Warranty and in 2 days they assigned a plumbing company to me. Pipeline Pals was assigned to fix my shower leak and they were great!!! I’ve recommended all my family to use Choice Warranty.

Bathtub would not drain, tech guy came in very polite, said he would put in a snake-type thing and it unclogged so fast!! He came in a timely manner I would definitely recommend him. I put in my request 2-14 and plumber came the next day 2-15 very easy process. Thank you.

I was very satisfied with the Sears service Tech that was dispatched to repair my refrigerator ice maker. Left his work area clean, resolved the ice maker issue and provided me with additional knowledge of regular maintenance to keep my refrigerator operating normally.

I had to wait a few days for service, but the technician was very knowledgeable with my problem and fixed it. I am pleased with the way he explained the problem with my air conditioner. I had to wait a few days, but end result was satisfaction. I am pleased with the way he explained the problem I had with the air conditioner. Thank you very much.

We put in a claim for our kitchen drain clogging. Choice responded timely (a few hours later) to the claim and arranged a service company to come the next day. The technician sent was professional and competent. He ran a snake into our kitchen drainpipe to fix the clog.

Chance was very nice and fair when I was asking him questions on the policy and as far as payments. I explained monthly was better for me payment wise and he set me up with a plan. Thank you for your time. Now as long as the company stands behind their words we will be extremely happy.

A miscommunication between Choice and Sears resulted in the technician not addressing my oven issue. Additionally, I still have not heard from Sears about scheduling a time to repair the heating element in my oven. It was also difficult getting someone from Choice on the phone. We called Choice while the technician was at my home and were on hold for a very long time.

The representative was really great to deal. He should get a big raise. Mr. Albert **. But still waiting for the information on the warranty. This warranty sounds to good to be true. I hope I never have to use it.

I had questions about the Terms & Conditions of service and was transferred to Jay for explanations. He answered all my questions and got me a great locked in rate for my contract. Couldn't have asked for better service. Looking forward to a great relationship with Choice Home Warranty.

Action was swift and very good. Man came and was able to replace disposal on the spot. We were very thankful. Thank you so much. I am so glad we have Choice warranty. I would recommend them to anyone. The fast service was appreciated.

The salesman lied on multiple occasions. He told me twice that all exclusions on repairs/replaces were removed. He insisted That it did not have to be due to normal wear and tear. I found out that was false upon reading the terms. I also asked about whether or not my mini-split system was included and he said yes. That was false as well! After reading the terrible reviews and realized I was lied to, I called the same day to cancel. The lady in the resolution department unnecessarily argued with me and was very unapologetic about the unprofessionalism with the salesman. Lastly, I did not get a confirmation email of my cancellation. And I have to wait 30 days to get my refund back!

BW Electrical came out to our house made repairs in a timely manner. The repair person was clean and made the repair in a timely manner, hopefully if we have to make more electrical repairs we will be able to use the same team again. Thanks, Paul J.

I am sorry but I’m very unsure if this is something I need at this time in my life. The longer the gentleman talked the more confused and concerned I became. I am 70 years old and spending $49.75 a month and then another $85. deductible should I need to use your service is expensive. Then to offer another rate for a six year lock-in was even more confusing. I felt pressured to make a decision that I’m not comfortable making at this time. I live on a limited income with no one to rely on for help.

Excellent customer service every time. We have had great technicians who are knowledgable and friendly. I would highly recommend Choice if you're moving into an older home or a home with older appliances. We have saved money several times already by having Choice.

My washer was not filling up properly and then going off balance wrapping the clothes in a tight ball. The repair man advised me to text him before 6 PM if continued which I did. He did not respond so much to my surprise I was notified that the washer would be replaced with a gift card from Lowe's.

Representative could not answer any of my questions about processing a claim and getting a vendor as soon as possible. He kept giving me the running around or avoiding my questions. He really did a poor job in customer service. I was trying to explain my situation and he kept interrupting.

I've thought about a home warranty for years -but thought it would just be too expensive. Just signed up for the Senior Plan -after speaking with Seth **. He was very informative & helpful. This takes a load of worry off of my mind! Thanks!

Customer service personnel were friendly, knowledgeable, courteous, and helpful. Choice has several plans to choose from which was helpful. It was easy to arrange for a home warranty from Choice. I would recommend you check them out. Customer service representatives were very helpful.

Choice warranty has been the best home warranty plan I have ever had. I'm still trying to see what CHOICE doesn't cover in their plans. I will be staying with CHOICE for the foreseeable future. I've called CHOICE in the past year or so for various issues with my home and my appliances and every single thing was covered. I just want to say thank you CHOICE.

Cesar was polite and professional, and did a great job, quickly and efficiently. He explained everything to us along the way, and answered all of our questions. We would definitely recommend him to anyone else needing plumbing repairs. He was extremely knowledgeable about the plumbing issues we were experiencing and how to get it all fixed quickly.

I would recommend him. He was courteous, knowledgeable, on time and clean. He called to let me know when he would be arriving instead of making me wait all day. I really appreciated that he called me. When the part he needed was no longer available he immediately called the company to get it replaced.

This was our first experience with Choice Home Warranty. It was an easy and outstanding experience. If this is how every claim goes then we have made a great decision to go with Choice Home Warranty. Repairman was courteous and did outstanding work!

At about 4 pm last Saturday, we realized our furnace wasn't working and the temperature in our house had dropped 5 degrees. I emailed our issue to Choice and within an hour they had us scheduled for an HVAC repairman on Monday morning. He arrived on time, spent 15 minutes diagnosing the problem, then told us he would have to order the part if Choice approved it, and it would be 2-3 days. Choice approved it, and he came back about 24 hours later to install the new part. We are now warm and comfortable!

The last appointment. This is a valid email address. I have double-checked it. I had with your company was with my garbage disposal and it went beautiful, you took very good care of it and so did the men that were here. Now I had another claim for a stopped-up sink in the kitchen and there have been numerous appointments made and numerous appointments canceled only one after I called, they never even called. They just didn't show up. Finally I called the company and they talked with them and I'm supposed to have an appointment to have it fixed today.

Hot water was not very hot. Called CHW. They listened to my problem. Put a claim in. Plumbing co came out. Jason was the repairman. In less than 20 min the problem was solved. Now we have hot water. CHW IS A VERY RELIABLE COMPANY.

Good morning, I am pleased the way the service went when we contacted Choice Home Warranty. We have been members for a while now and we are pleased with the service we have received thus far. We pray that the service your company has provided for my family and I continues and we are satisfied with the serviced rendered.

We waited three weeks for someone to come. This is not the good service I count on from CHW. The first company I waited two days and no one came!! My time and my families time is valuable also and waiting is time where we could be doing something else. The second company didn’t have a tech in my area for another week.

Very prompt. Knew what he was doing & very informative. The problem was found and explained the solution. He was totally professional unlike the person who came to work on my dryer. I highly recommend Air It Cool and the gentleman, Frank knew his stuff.

The technician from Lone Star Appliance was courteous and helpful. He did a thorough inspection and diagnosed needed repairs. The part was ordered and follow up appointment scheduled. We were pleased with the service and the prompt service by Choice.

No matter what goes bad they come out in a timely manner. I've always been pleased with the service. I would highly recommend this home warranty to anyone with a home. They have worked on our air conditioning, furnace and refrigerator. I've had my policy since 2018 and have had great service. And best of all it only cost me $45.00 each time. If they can't fix it, they will replace it for $45.00. What a deal!!!!

The repair person got right work. Checked out the inside unit and found no problems. Then went out to the outside compressor and found that it had too much refrigerant, so the pressure was getting too high which would shutdown the compressor for safety reasons. They had to remove some of the Freon in the system. Everything seems to be working properly.

The tech was on time and kept a clean area. He provided feed back on what the problem was, how to avoid it in the future and so polite. He came in and got everything done. He did an amazing job and was very professional. I would use their service and recommend that company from now on..

I had a lot of difficulty trying to login to the website (at least 4 times) and reaching customer service by phone (at least 3 times). The only way I could speak someone in customer service or claims was to call the number to buy a policy. That person transferred me to a claims representative. After that, my experience was very positive.

They are always ready to answer and do everything by the book. I needed them a couple of times in the last year and all are answered the same way. If you ever not to be interested in finding a technician for the repairs this the right place. Thanks.

The technician didn’t show up within the time frame communicated. I even called the company in the am to verify they were coming and they never showed up. I called the warranty company and told them to cancel and I’d reschedule another time.

Called in claim about fan in master bathroom. Choice sent plumber to house instead of electrician. Plumber called in to Choice to correct. Choice did send electrician to work on fan. He did an great job and did fix the fan.

I chose CHW because of the reviews, but when I received a call from a representative, I was ready to make the purchase, having furnished my credit information, and suddenly he came up with another offer that sounded ok. I began to ask questions, but he just kept talking over me, trying to force the sale. I had questions about "the policy", he said I couldn't see it until I made a payment. Well, then he kept leaving the phone to get authorization, I assumed, but when I asked where he was getting this authorization from, he said to me, "don't worry about it". I politely told him that that is no way to talk to a customer and to cancel my order. The company is good, the customer service was terrible. If a customer has a question concerning Terms and Conditions, making a payment first should not be the criteria to get an answer. I hope the conversation was recorded as this could be a valuable teaching moment for all sales representatives.

Just bought a new house and needed a locksmith. The claim process was very easy and prompt. I received a call within 24 hours to schedule an appointment. Once the locksmith arrived, he was prompt, friendly and explained the process. After the service, I immediately received a receipt and confirmation of service. It was all very seamless during an overwhelming time of buying and moving into a new home.

I will be recommending your product to friends & family. Mekensie was great. Very personable and well informed. Answered all of our questions and was very friendly. We look forward to working with him again. Great ambassador to a superior product.

I'm happy with my experience with Choice Home Warranty. They provided me with an excellent technician. My issue was taken care of. I gave a rating of four star because it takes few days for the technician to look at the issue with my refrigerator, and a couple of days to come back for the parts to fix it. Also, I was not informed to pay upfront the service fee when the technician arrived. Thank you CHW! Sincerely, Ms. **

Very impressed that I received an assignment of a tech within 24 hrs, however I am VERY DISAPPOINTED that I now I have to pay almost $350 out of pocket costs for "so call" technician cost for water heater installation. Mind you I pay over $75 a month for so call premium service. I understand that certain cost arise but what's the point of basically buying a new water heater on top of the $85 co-pay for them to take 5 mins to diagnose the problem.

It only took one call to make the appointment. It took very little time, with an automated computer. The confirmation came shortly after making the appointment with the name, appointment time, and telephone number of the service representative. Once the technician arrives, and the appointment is complete, I will give a further update.

I received superb service today when submitting a claim. The rep was knowledgeable and efficient. She understood the issue, was very polite and resolved my issue quickly. I am very pleased with the service I received. Overall I am very pleased with nice Warranty and glad that I renewed my contract.

This company cares about you and goes out of their way to give you the best warranty for the lowest price. They give veterans a lower price ie best deal! They have excellent advisors! I got a special deal for 6 years! Give them a call if you want a better deal!

The appointment was scheduled fairly quickly and the Sears tech arrived in the proper time frame. He quickly discovered that the unit was frozen up, defrosted it, and then insulated the rear pipe to prevent it from happening again. All the while he was cheerful, willing to answer questions, and was respectful of my property.

This will be the 3rd time the technician has been out to repair the dishwasher for the same issue...November 30, January 18 and now February 15. He keeps replacing the parts. It last about a month and has the same issue...not draining. Getting tired of paying the $85 service fee every time.

I had been searching for an affordable home Warranty. After looking and reading different reviews, checking BBB ratings, I found Choice Home Warranty and decided to call. I am amazed at how the agent explained it to me. The warranty plan is very affordable, so I chose Choice Home Warranty for much needed coverage should anything happen. My thanks to the agent for his help, so if you need a home warranty plan, call Choice Home Warranty.

Several days ago I requested some information about your company online. I was surprised to see 4 different individuals responded from various locations. After reading the responses, I returned one of the calls and I’m really glad I did. I called Adam ** and was greeted by a very professional and knowledgeable representative of your company. I had a lot of questions for Adam and he took the time and had the concern for every question that I had. He explained everything to me so that I understood exactly how everything worked. After spending some time on the phone with Adam and a couple of more calls with questions, I was happy to sign up with your yearly program. In closing, I told Adam that I hope I never need to speak with him again and we both had a good laugh. He is a very well organized and knowledgeable young man. It was an absolute pleasure dealing with Adam.

Was on time, after the vendor changed the arrival time three times. Extremely knowledgeable and understood what the problem was. Stated the unit may get repaired or replaced because the cost of the parts was more than that allowed by Choice.

Had to wait about five days for an appointment, but technician did arrive within the time window I was given. He was very knowledgeable about the washer and was able to diagnose and fix the problem very quickly. He also advised us what to do if the problem came back.

Chris with The Plumbing Company is the best. On time, communicated the issue and repaired it. I would recommend this person and his company. Please be certain this company is scheduled for me if I have another claim. They are absolutely the best.

Just spoke to a man with whom I signed up. The first time he called, I was really in a time crunch. We scheduled a time for a call back. He called exactly as promised. I am looking forward to knowing all my household items are covered.

Sam Arrived on time.. Need to get part and return later in the week to complete repair. Repair not complete at this point. Will update when the repair is complete.. Hopefully, that will be by Friday this week. Sam cleaned up and said he would return when part came in.

The electrician from HL&P did an excellent job. He arrived at the exact time that he said he would and began work immediately. He was very professional and knowledgeable of the issue at my home. He fixed the problem and all is good. I am very pleased with the experience and help from HL&P. Thank you.

Reysan arrived on time and was professional and very polite. He was knowledgeable about the LG washer & dryer appliances & referenced a prior (possibly a similar) issue with a different client- noting it might be the same concern. He explained the next steps with the claim process so I have a better understanding of how the claim process works.

Technician was very courteous and professional. Would definitely use this company again. He contacted me with arrival time and was on time. He was masked and very safety conscious. He finished his work neatly in a timely manner and offered suggestions for future upkeep.

I've been very discouraged with Choice HW company. Finally, yesterday I had a good experience: refrigerator/freezer not freezing well. Technician assessed the problem and Choice APPROVED the needed fix. Thankful, finally.

I really appreciate how professional my experience was with both the technician and the Choice Home Warranty team. Service was quick, convenient and very well done. Cannot recommend you guys enough. Thanks. It’s a really good service plan and completely worth it. Saved me a lot of money, time and stress.

This particular experience finally is on its way to being resolved. It has taken a very long time and has been a drain on our time. We have had two other occasions that we felt Choice Warranty really did not honor the contract we signed. A year ago we had our furnace break down and because it was in February had to replace the furnace. At the same time our water heater went out and had to be replaced. Evidently we did not follow the process with these repairs and got absolutely no help from Choice Warranty. I will not recommend this company to anyone and will be informing AARP of my experiences with the company. Retired persons can still afford the expenses of this warranty on top of expenses for repairs that should be covered. Unless future repairs are handled more professionally and in a timely manner, we will not be renewing this contract.

Called 2/13/23. Spoke with Greg about coverage, when I SAID I NEED TO THINK ABOUT THE PLAN HE HUNG UP ON ME. I called back and spoke with Adam ** and agreed on a warranty. (Rating is for Adam not Greg).

I signed up with Choice because the other company I was with couldn’t get a technician out to me to repair my washer, I gave them 3 weeks to find someone but nobody showed up. I read the reviews about Choice Home Warranty and I was sold. My customer service representative was very knowledgeable and answered all my questions.

Salesman was courteous, informative, and not pushy. He answered my questions, offered different programs, and was efficient. He was considerate of my time and gave his number and name for any follow up or future questions I might have. I was provided written details of the program and a copy of the contract. I am new to the program and looking forward to having the peace of mind that my equipment is insured.

After reviewing my current home warranty I decided to see what other companies could provide. Following research of consumer and industry reviews I decided Choice was my best value option. The process was quick and answered all my questions. Choice met my home warranty needs and provides a good value for the service.

The tech came out. Said someone would be in touch. Never heard anything else. I needed a new hot water heater and was never contacted about it. I had to look for other options to get it fixed. I pay for this service every month to get nothing... I am very disappointed and will not do business with this company any longer.

My washer needed replacing and I was offered only $550 when the cheapest comparable washer I could find was $798. When I spoke to someone (I don't know her name) I was treated very poorly. All she kept saying is that I was to be expected to pay some out of pocket amount. But, she wouldn't explain why. But, I just realized I wasn't going to get any explanation out of her because of her attitude. I felt that she wanted to get off the phone as soon as possible. My main problem is that she told me it could take up to 30 days for me to receive the Lowe's gift card. How am I go without a washer for 30 days! In this day and age of technology, why does it take that long to issue an e-gift card? This makes no sense. So, now I have to spend my time and money to go to the laundrymat until my gift card arrives.

He explained everything perfectly! He said the whole system would be replaced if need be. Last time I had choice, I got screwed out of 300.00 dollars, a little piece in the heater had to be replaced and I had to pay for it.

This company is TERRIBLE. Covered about 20% of dishwasher replacement, NOTHING on heat pump repair because PRIOR homeowner did not have the spring maintenance done and the failure happened less than 6 mos after I bought the home, DO NOT RECOMMEND THEM!

Repeatedly paying for refrigerator repeatedly malfunctioning and need replacement. The problem is not the tech but CHW not honoring the main reason I have been a loyal customer for several years: Replacement guarantee or equal value cost. My Refrigerator is custom Samsung dual system. Extreme delay and disregard for my loss of food, comfort by the claims case managers. I am very disappointed.

The technician was great and he was very helpful. He was on time and explained the process. We would use him again if we had any other issues. This was so far the easiest process with filing a claim that we have had.

Went online and requested a HVAC technician to look at our heat pump since it's blowing cold air in Ohio (minus 6 degree) and I got an appointment in less than 12 hours for the following day which was great. The HVAC technician showed up on time and figured out what was going on.

Just completed a cold call from a Choice Home Warranty sales representative. It was an unexpectedly pleasant call. The representative spent time explaining their warranty program, costs, and options. Very polite and friendly. He went through all the pricing options and discounts until we agreed on a plan that worked for me. I'm expecting their customer service to be as professional and helpful as their sales representatives.

I had a large leak in the union pipe in my salt chlorinator which would have not allowed me to run the filter in my pool. Unfortunately when the union was repaired and able to run, the pool tech advised a couple of issues needed to be replaced which only could have be seen after the repair of the union pipe. Choice home warranty would not understand the problem and requested I put in a second request at another 75.00 charge. I don't think that was fair. If I had a small leak in the union pipe, I would have noticed the other problem and reported at the same time. But since it was a large leak and water was gushing out, my main priority was to shut the system off. I spoke to Choice home warranty and made notes in my account.

The tech was on time. He called before letting me know when he was arriving. Thoroughly looked over dryer to make sure he checked everything out. Changed a part & ordered another one. Very professional and knowledgeable. Already scheduled appointment back for to install new part.

Technician was very personable and found the problem quickly. Has to order part to complete the work. Scheduled follow up for February 24th to complete the job. Technician explained what happened and provided recommendations to assist in preventing it from happening again.

I recently had to file a claim for my microwave and because of the age of the unit, the replacement of the parts would be more expensive to replace than it was to put in a new one. Choice Warranty took care of that for me with no problems whatsoever. They truly stand behind their warranty.

This home warranty is a joke. This is the second time I've tried to use it. The first was an air conditioning problem Choice refused to cover. This second one is a refrigerator issue. They assigned a technician (who was great) to come out and he determined that it's not repairable. Choice actually surprised me when they said that they would provide me funds to replace the unit with a unit of similar capacity and features.

Kobe from Garage Door & Gates did an excellent job replacing my garage door opener. He was very professional & completed the job without any hiccups. He kept me informed as to his arrival time to my house which was very helpful. I would highly recommend this company to anyone having garage door issues. Thanks.

The Response time was very quick. Technician was at my house within 30 minutes of the time that he called, and he was very knowledgeable of the issue with my refrigerator. Thank you very much, it is appreciated. I look forward to the actual repairs.

The service is great and very quick response. And the representative was knowledge on everything we ask. All the questions was answered to are satisfactory. This is the second time we have used the service and is very pleased and would recommend your services to other people. Because of your prompt response.

My A/C unit stopped working so I submitted a claim on Friday evening after 8 pm. The next morning I had an email stating a tech would be dispatched that day - and the tech did come to my home that day. The entire time it took to fix my problem was 19 hours which is AMAZING! I will recommend your company to anyone who asks me about home warranties!

Overall I have been very satisfied with Choice home warranty. When I ever filed a claim it was a very quick response. And a technician that came was very professional and knowledgeable. I would recommend to my CHW to my friends.

Unfortunately I was not please & so disappointed with the service. I call Saturday morning and I expect that a technician come out that same day. Actually the company that accepted to do my service was not coming to my house until Monday. I live in Florida that is so hot and especially I am a disable veteran with my limitations. It was going to be 3 days without A/C. That is unacceptable! I went an cancel the service, I don’t need to wait until Monday. I call an A/C company… that came out the same day and just took 3 hrs to come and fix my A/C!!! The technician came and replace the capacitor it was something so simple to do and your company was going to make me wait 3 days!

Got a whole new $7,500 AC unit installed for only $1.400. I love my home warranty. They have fixed my refrigerator and washer machine. It’s a great feeling knowing you're covered. If it can’t be fixed, they will replace.

First, they listen and was willing to help. They understood my problem and was concerned. Many took time to locate the best company to suit my job. I do have to say, they never gave up till help was found.

Company was quick and got an electrician to come in a few days. Solved problem quickly. My husband is disabled and this company has really been a lifesaver for me as he can no longer be my fix it guy.

On the first repair visit it was noted that the water heater is very old. Pipes above it were replaced. Second and third visits it was also noted with pictures by technicians. One of them said Choice would want me to open a new claim for that and also a different service provider that does HVAC would have to be used for the humidifier.