Choice Home Warranty Reviews

Updated on 04/04/2023: I am still waiting after 5 1/2 months or buying ice with me on a walker while dragging an ice chest one step at a time...Why, because Choice Home Warranty lied on their TV commercial: "We have techs in every part of the lower 48 states", NOT SO, ZERO TECHS IN THE GREATER NEW ORLEANS AREA!!! CHW, you got my money all nearly $1800, so please hire techs or put them under contract with that money! I looked up 12 refrigerator/freezer tech within 10 miles of my home whose ads state that they all can come out today and solve your refrigerator/freezer problem in a maximum of 48 hours guaranteed. So, 12 techs willing to work for me BUT NOT CHW???! Does that tell both me and the readers of this review something about CHW? Scam company...Takes your money and runs.

Clothes washer started smoking and I had to shut it down. The tech informed me that the bearing and tub was bad and they would have to be replaced and it was estimated at about one thousand dollars. Choice offered a payout that was accepted.

I got the pleasure to interact with Joseph. He is awesome, listens calmly, and gives the plan that suits my needs. He has provided the discount on top of the quote shared with me and has adjusted the deductible too. Thanks, Joesph. Keep up the good work.

Very disappointed with the length of time necessary to get a repair done. I have to wait over 7 days to get someone to my home to repair my clothes dryer. Hopefully they don’t have to order a part. When I complained I was told there was nothing they could do.

I called Choice Home Warranty to inquire about new service. After speaking with Leo for a few brief minutes with him thoroughly explaining their service to me I was sold! The price is very cost efficient. The service I received was very friendly and professional and I am so happy to be a new Choice Home Warranty customer!

Great service, very professional and fast response time to my issue! It only took 3 days for the warranty service to respond and fix my Samsung Stove Top unit. I love this company! I recommend Choice Home warranty service to everyone that has older electronics appliances.

CSR went way beyond to hang onto me following my online inquiry. The only complaint I had was that under the guise of helping me get the least annual cost, he almost pressed too hard for an upsell to a six year subscription.

Tech was courteous, professional, explained the repair, showed me what caused the issue and finished the job in an expeditiously. I've enjoyed the experience with Choice so far. However my only critique would be the timing from issuing the request to the visit. In this case it wasn't an emergency but in my opinion the response time could have been sooner.

M J Repair arrived and got right to work. The belt on my dryer needed replacing. They were here on time and were in and out in less than an hour. Very quick They were very personable, professional and efficient. I will request M J Repair in the future on any repair needs I have.

I needed a new Home Warranty and Chose CHOICE... The reviews were excellent.!! I contacted and spoke with a technician to get enrolled... My experience was also excellent! The Tech was Professional and Friendly. He went over my Warranty Plan and made Me feel confident in choosing CHOICE.

The gentleman was very good about keeping in touch about his arrival time. He was also very polite and knowledgeable about what needed to be done to fix both problems that he was here for. My only issue was having to pay 2 separate service fees for 1 trip to my home, for both issues to be fixed.

Our Garage-Door Opener stopped working. The repairman said that it only needed 4 clips, which were inexpensive, however, our GD Opener was 25 years old and they stopped making parts years ago, so we needed a completely NEW one. You would not pay for this. It is not our fault that the company stopped making the parts. We felt that you should have paid for a new opener. Here is what we had to pay: $532.00.

I received a follow-up call from with Sony concerning my interest in getting a home warranty. I had some concerns & he addressed them. He was easy to talk too & listened very carefully to my concerns. The rates were great & I decided to try this service!

On time. Professional. Knowledgeable. Took the time to explain the failure to me and the path forward. I know very little about pool heater systems and he explained it’s operation and the logical solutions to the problem. I haven’t heard back from the company on the repair or replacement. That’s concerning to me.

Kindly and helpful phone assistance. Even though they didn´t cover the total cost of my appliance, but these contingencies are out of any budget and the amount offered and accepted by me was enough to make a down payment for a new one.

Absolutely phenomenal ease of purchasing this home warranty. The Customer Service rep had every answer to all my questions and provided the exact coverage that I needed. I would highly recommend Choice Warranty especially with the high cost of repairs and installation nowadays.

The computer website is very easy to use. They are always prompt when assigning a service technician. The techs assigned have always been knowledgeable and courteous. The process is always smooth. I would definitely recommend Choice Home Warranty to a friend or relative.

Sean was very helpful, answered all our questions (some before we asked). He made our decision easy. We look forward to a long and pleasant relationship. I still can't believe the fast turnaround from when a service is requested and a tech arrives at your home.

The technician, Vinny, arrived and handled repair in a timely, professional fashion. Vinny left garage neat and clean and locked door for me on his way out. Can’t say enough good things about this young man and his work. Thank you CHW for sending this company.

I’ll waiting since October for resolution of claims, difficulties finding contractors to provide services in rural area or any willing to work with Choice being bad experiences and many clauses to exceptions in fine print.. Far different than what was sold to me and distinctly fraudulent even with my in depth questions. I really feel mislead. Reading customer and contractors comments I am not alone. It’s infuriating spending hours attempting to get what I was promised, often with custo service representatives who barely speak English, though polite clearly ineffective.

Darrel ** did an outstanding job locating the leak and cleaned up after cutting a hole in the drywall. I would recommend USA Plumbing. Although USA plumbing has multiple technicians Choice Home Warranty closed out the account and I have to start all over again to get the problem fixed. In the meantime I still have the leak.

My technical was great. He notified me of his arrival time a day in advance. He was on time, had the replacement part. He was friendly, nest and completed the job quickly. I highly recommend this technician. Thank you Choice!!!

I am extremely happy with my entire encounter from start to finish.. The lady I spoke/email was very professional with her communications. Askin for Air was the same!! Thank you for sending a professional company for my repair. This was such a pleasant experience.

Delays and communication issues abound. It eventually works out but there is always a flurry of emails to manage and then a suggestion for me to find my own provider and then a series of emails from a provider who then shows up on the wrong day, reschedules and is then late. Nature of the beast perhaps.

Great service. Choice stepped in to make the right decision and customer service is was excellent. Love to recommend choice to my clients! My rep Gary ** was also extremely helpful. Refreshing to have a rep go above and beyond to make things right! Five stars!

The repair man came out and stated that he was ordering a part to repair my washer machine. He, however, allegedly, reported that he had repaired the machine and the case was closed. I've been waiting for almost a month and only to find out that my case was closed.

Maurice was very knowable and described all options for me. Very kind and understanding. He explained each option to me. Very understanding and helped me make the best decision for my situation and told me how much each option cost.

Very polite in answering my questions, and getting me to the right connection letting me know how long it will take before a tech. Will be able to get to my stove within 24 hours. I would recommend Choice Home to a friend or a co-worker any time.

Alberto ** was very thorough and knowledgeable about the home warranty. The comprehensive plan that the recommended met the requirements I was seeking. The available options were discussed in a concise way and he answered all questions that enabled me to move forward.

We called this in on Saturday morning, that our A/C compressor wasn't turning on. A tech was assigned on Sunday, and arrived Monday afternoon. They found the system was low on Freon, and did some checking, but weren't able to find a leak. they also said that the warranty only allows some leak investigation, so hopefully the system holds the charge for a while, or runs out soon, so we can find the deeper issue. Stay tuned.

The very quick on customer service, the fix my garage door opener. They come make a diagnostic and fix everything the find who wasn't working. The handle it very well, I really recommended to make a good choice to choose that insurance: Choice Home Warranty is the best...

ChoiceHW has been the best investment I made. I got this warranty for my elderly parents. It’s easy for me to create a claim and choice is quick to respond. The repairs are done and I don’t even have to physically be there.

This occasion, the response was immediate and the service man came, analyzed and corrected the problem the same day. We were expecting company and needed our microwave and oven to be in operation. The service man was very mannerly, efficient and businesslike.

The person who I spoke with to set up the claim was very nice and professional. She was very knowledgeable and understood what I was trying to describe. What I didn’t like was the initial call to Choice Warranty and trying to explain to your robot what I was calling for. Every time I was asked a question it would always say I didn’t understand you, could you please try again. It was very very frustrating.

Choice Home Warranty always provides me the right type of person to solve any issue that relates to my home appliances. So far, I am satisfied with their service and would recommend them to anyone who’s in need of their service.

Joe was most helpful. Before I could even finish reading about your services on the computer, he called and assisted with getting things set up promptly. We have thought about getting this service in the past, hopefully we won’t need it, but have the peace of mind knowing if something does occur it’s covered. Thanks.

He checked it out. Said everything was good. The reason he gave me when it was below 30 degrees the was probably sticking because of cold weather. Been fine ever since. Thank you all. I happy with outcome.

Hi! I am a brand new customer and a home warranty virgin! So far I am very appreciative of the friendly and professional service that I have received and look forward to being represented by your company! Thanks so much and have a great day! V/R Lisa **

Technician arrived, diagnosed the problem, contacted warranty company and was gone in 15 minutes. Only problem since it had to be replaced was the wait time for the e-card which is 30 days! Hope you have the money to replace it yourself!! The financial aid was less than half of what a new one costs.

The sales rep helped me feel comfortable about my decision to purchase a home warranty. He even helped find me whatever discounts and promotions he could and who doesn't want to save money! They were very prompt with calling me after I entered my quote information.

My AC unit is covered under parts warranty but not labor warranty. It makes common sense that your company would cover the labor portion of the repair since the labor portion is no longer under warranty. The associate on the phone was rude and showed little to no empathy for their customer. A $200 refund was offered on a $1800 repair that should have been covered.

I put the claim in on-line and checked on the status several times on-line too.. When I had not received a response after 6 days I called and was told an email was sent out. I asked for it to be sent again and it's a good thing I called since the appointment was early the next morning. More communication is needed to make sure contact is made regarding claim status and appointments.

My Choice Home Warranty representative explained the coverage clearly to help me make a considered decision to change my coverage to your company. I appreciated how helpful he was and, if an opportunity presents itself, I'll recommend your company to friends.

Great price. The best quote yet. Can't beat 65.00 Service call. Thanks for being my home warranty provider. Should have done this earlier. I feel safer now that you guys Took a home warranty out on us. Thanks again Luckey. I never dreamed we would get into the total plan. Keep up the good work. Now we have everything covered. I can sleep at night not worrying and knowing we have it covered.

After signing up and reviewing the contract, I saw several ways that CHW could ease around paying on a claim and if they did ways they could minimize the amount they would pay you. I guess most people don't read all the contract until they make a claim and get the short end of the stick due to clauses in the contract. Put the money in the bank, buy the extended warranty, and keep your equipment serviced.

We have had Choice Home Warranty for several years now, since we purchased our home in 2018. We have used our home warranty for 4 appliances in our home. Until recently, I thought having this home warranty was very valuable even though we have only used it once per year. However, with our reset service request I have been less than pleased. It was decided our appliance needed to be replaced. In the past, we have had one other appliance completely replaced (out of our 4 total claims) and they had a service tech take care of everything. For our most recent appliance, we were offered funds in the form of eGiftCards to purchase our own appliance. This has created several issues.

The service tech was excellent. He replaced the broken disposal very quickly, cleaned up, put household items back in the cabinet, was very courteous, and professional in his demeanor. The only complaint I have is with his company. Having to wait for 5 days from the day I called until the service tech arrived is totally unacceptable. Terrible service response time.

The technician was great, however, the issue ended up being electrical, not the dryer. The electrical issue was an easy fix but because he was a dryer guy, he couldn't fix it. Multiple service calls to diagnose and fix what in the past one person would have fixed, seems excessive and wasteful. Also, the number of calls and emails I kept getting to try and get me to sign up after I was already signed up was ridiculous. I'm still questioning whether home warranty is worth it... The year will tell.

The technician was excellent. Claim advisors said I have to wait up to 30 days to get the replacement value. I don’t want to go a laundromat in the meantime. That is unacceptable. Seems like the check could come a little faster.

Icemaker in fridge quit working. Filed a CHW claim and was contacted within 24 hours to confirm an appointment. Michael showed up, diagnosed the problem, submitted his findings to CHW, got authorization and ordered part. He kept me informed all through the process. Set appointment to return and replace ice maker once it arrives.

1st Action plumbers are amazing. Used them multiple time, outstanding. Great work and very knowledgeable. They know exactly what needs to be done and they do it. Will use them again if need. They helped us understand what the issue it with our plumbing.

It takes too long between filing a problem and receiving a tech, and the tech actually arriving (currently, it will be 3 weeks between filing & receiving a repair on this current hot water heater problem that started in February and will not be fixed until the second week of March 2023). Also, the one time I mentioned I had reservations about a tech I was basically told they had no issues before and I seemingly had to accept him. And to no surprise, the tech ended up replacing a motor in my HVAC but didn't reconnect the heating unit. I had to get another technician to come in to fix it, meaning I paid twice for an issue I should have only had to pay once. Having said that, so far, CHW has not denied any repair and I probably paid less for 3.5 years of the service than I would have spent on repairs without it.

The plumber was at our house early. He looked job over the job, found the problem and fixed it it. While he was there he checked the rest of the system and found a pretty good size leak from the dishwasher and fixed it. Leak we didn’t know about. If he would not have found it it could have cost several thousand dollars of damage to hardwood floors and finished basement below, my hat is off to him. He was very experienced and observant.

The plumber that came was very polite and went right to work. He explained what he was doing and why. He told me what to do if the problem happened again. I was very happy with his work and if we have any future plumbing problems I would this same plumber to come and do the work.

The operator was very nice and seem to be knowledgeable of the issue at hand and didn't take a long time to get the issue resolved. Operator was easy to understand. Would recommend again to friends and family. I was scheduled for a tech to come to fix the problem the same day. That was quick service. Really hope they can fix issue.

The technician was on time and very friendly and knowledgeable. He found the problem and had it fixed in a short amount of time. He explained what was wrong and what he was doing to fix it... Would use him again.

The tech found our A/C was low on Freon. He refilled, but there may be a leak - so stay tuned. The tech said he was not allowed to do any testing besides the basics - so hopefully it is a very slow leak.

Garage door keypad not working but remotes to garage work fine. Representative asked the right questions and clarified the issues to ensure they understood the problem and they were very knowledgeable, courteous and worked Quickly to set up an appointment. Great experience!

Troy was very informative and helpful in helping me pick the right policy for my home. He went over rates and length of time with quotes that would fit my budget. He was patient and took time to explain what the policy covered and when it would take effect. The process was fast and efficient.

Choice Home Warranty responded quickly to my problem in contacting a repair company. It was difficult to reach the repair company to set up appointment, which delayed the repair for about a week. However, once that was done, repair was done quickly and to my satisfaction.

I called for service on Saturday. I guess you don't have weekend service because my problem was not fixed until Monday. I suppose it was determined that my issue was not an emergency. So, it was not taken care of until Monday. Is this normal procedure? If it had been an emergency, would you have dispatched someone immediately? This is my concern. The issue was taken care of Monday very professionally. I appreciate Theo for taking care of the problem.

Technician called prior to coming out. He was prompt and to the point. Repaired plumbing problems that were minor and was done. Technician explained what he found and what he did to correct the problem. We provided the service fee to technician and he was gone.

I am very happy with the customer service provided by Channing **. I am very happy with the Choice Home Warranty TOTAL Plan that I just signed up for. Thank you to Channing for explaining all the details of both the TOTAL and BASIC plans.

The call went smooth, I was satisfied and it took less than 10 minutes to get coverage at the right price. The email with my account detail arrive quicker than expected and overall just a pleasant to seek business elsewhere. I am excited to see how services with you all goes.

When you have a first time customer, it's fine to try to sell them multiple years at a discount but please don't be pushy. As a customer I want to try you out a year before I commit that long despite refund policies.... Plus I don't really want the hassle of getting a refund if I overcommit and end up less than satisfied. The best way to impress a new customer is to give them a good price on year one, show them that you will treat them well, and then offer multi year with no pressure. I took almost three months to research, that was pressure enough.

Customer Service Representative was very professional. Representative answered all my questions and gave important information on claim # and informed me that I would be receiving an email. Confirming what company will be coming to my home, and Tech: cell phone number.

American Home Shield, here I come. CHW customer service is terrible and their relationship and communication with vendors/contractors/technicians is even worse. I've been ghosted by techs twice now because supposedly CHW's system for booking does not require them to confirm and there has not been any type of resolution offered for wasting my time. I will not be renewing next year. I wish I could cancel today. I still have an issue with my heating system that has never been resolved because it was misdiagnosed by the tech. After they "fixed" it my gas bill has almost tripled.

Great Service overall. Call Center agent was friendly and took care of my issue very fast. But...Call center was very slow to answer the call (approximately 30 minutes of waiting time) and very difficult to understand as it's based in a typical inexpensive country. But dispatched was fast.

Received prompt reply to service request and prompt service call. Service Technician performed thorough examination of the issue and fortunately found nothing wrong. Was advised to monitor the situation and call again if the problem re-occurs. Technician was personable and professional.

Technician did not show up on February 22, 2023. They sent a message to the previous company to reschedule the appointment. They told me they would reschedule for February 27, 2023. Choice did nothing for 5 days because they did not hear back from the contractor. I have been without a refrigerator 13 days now. Now they tell me it will be March 6, 2023. Nearly 3 weeks without a refrigerator. Poor customer service.

Called to file claim, customer service agent was helpful. Received information on filing and processing immediately. I already have someone that would work issue so they sent me reimbursement documents for contractor. The only issue is I keep getting phone calls asking me to sign up with your service! Told them I’m a client they put it in record.

Toilet tank was filling intermittently. Technician Ronnie arrived on time & quickly diagnosed the problem. He had to go to 2 different suppliers to find the part but did not complain. He was knowledgeable, efficient and friendly. CHW's booking schedule, however was not accurate. You told me to expect him on Friday from 11-3. When he didn't show I called his office & learned that you NOT THEY scheduled it. We rescheduled for Monday and all was fine.

My technician Ken was professional and knowledgeable regarding the refrigerator condition and ordered the parts working with CHW and they immediately approved his repair order request. I hope Ken returns to finish the repair. Thank you Choice Home Warranty for addressing my concerns.

The plumber is very knowledgeable, friendly and efficient! We like him a lot. We requested him after we used him on a previous job Great customer service! We are expecting him back because he had to order some parts for the toilet and the tub He's has been prompt in the past and we are sure he'll be on time to finish the job.. William & Theresa

Knob replacement on Dryer. Needs a part to reattach knob... Not charging for coming back with part. Nice guy and professional. Was at the house when promised. Predicated on this experience, I am glad I changed from my other house appliance Insurance.

I've been a Realtor for 25 years and have to say hands down, this company offers the most thorough coverage and the account executive was professional and insightful. Look forward to working with Joseph again for ordering warranties for my customers!!

The technician arrived and said that he could not read the label that had the model and serial number. He said that Choice Warranty would be contacted to assigned another company to perform the repair. The message from Choice Warranty, however was that no work needed to be done. This is inaccurate information.

To fix my drier, the technician came right away and and paid 45$. As my drier is not repairable, Home Choice game some money to buy a new one. On other occasion, some technician come and don't do a good job, but most companies sent by the Home Choice are very good.

Great job. No hassles. Order put in on Saturday they came on Monday. Ordered part. Just got notice part's on the way. Thank you. Great job. Will recommend to friends. Let you know how the repairs went when they are done. Thanks again.

Dante was excellent. He was thorough and explained everything to me in detail. He checked everything and I was 100% satisfied. I would highly recommend Choice Home Warranty to any homeowner with multiple appliances! They called me to schedule an appointment and my AC was up and running on two days! Excellent Service!

The time frame from the call to the service is too long. I recently called in an issue with my dishwasher leaking and the gentleman came out pulled the dishwasher from under the cabinet and said it’s a plumbing issue. I paid another $65 for a plumber to come out who came out and told me that the issue is with the dishwasher. I am very distraught and very disappointed with the companies that have been dispatched by Choice Home Warranty. It is now necessary for me to replace my floor and cabinet as a result of this issue. Hopefully when the dishwasher technician shows up, he won’t turn it back over to the plumber.

I bought the 6 year plan and have been extremely happy. The only thing that is disappointing is the price you receive if they do buy you a new one. Nowhere near the replacement price. I have had to use the plan multiple times over the time period.

I'm extremely happy with the technician that came out. However, as has been the case, I've been disappointed by the handling of this by choice. This isn't the first time there's been a scheduling issue, or nitpicks about the claim. I expect better from a warranty I paid so much for.

The technician was great and very knowledgeable. It's a shame that you have to have a long window between 8 and 5 to wait on someone to come to your house so that takes up a lot of time period. CHW needs to Maybe hire more people and pay their people to have more technicians instead of working on one technician to death.

The technician was very polite, helpful and knowledgeable and showed up right on time. We really appreciated his help, ability to explain what work needed to be done and his efficient and helpful work ethic. We would highly recommend him!

This technician was VERY friendly, professional and found the problem, He then ordered the parts needed to repair my LG refrigerator and told me he will return to install these parts on 3-8-2023. I look forward to his return! I enjoyed talking with him!

Efrin (technician) was quick, safety conscious, pleasant, knowledgeable. He was familiar with my issue and resolved it quickly. Several 20 Amp breakers were defective, Eaton had sent replacements which were quickly and safely replaced. Efrin was familiar with the problem and resolved it the first time.

James was very polite, not pushy. He also offered additional assistance that was very well needed and appreciated. You need more agents like him. I hope your techs are as well mannered, knowledgeable and polite as James. Thank you. Rhonda

I like how I was told by a service tech that CHW isn't worth it but when spoke to someone from chw that did what was needed. This happened to be over replacing my whole a/c unit inside and outside. It was a big help and it's definitely worth it.

I feel as though the cost of replacement should reflect the cost of appliances and not the capacity of the unit. If we are paying for warranty and have to pay a service provider and come up with the remaining balance of the appliance makes it difficult. It also further delays getting unit fixed. Have not received voucher yet and has been over a week.

We filed claim for the above issue. Since Choice could not find a plumber in our area within 24 hours, they gave us the option to select our own plumber. The plumber diagnosed the problem, sent the necessary documents to Choice and within an hour or so, Choice approved the claim and when I receive the paid receipt for the work, they will reimburse me for the work.

ARCO Repairs company provided prompt and great service. They are responsive to calls and answers concerns or questions politely. The technician was a pleasure to work with. He was informative and knowledgeable with his task. He was thorough in completing his work. I will work with them again!

The description relates to the Claim #: ** only. It took too long to find a technician to fix my heater at wintertime. The first technician was not qualified, never fixed the problem and didn't communicate at all. The second technician was very good and fixed the problem,

I have had about 3 claims with Choice. They were prompt and professional. I would gladly recommend friends and family to choice. I had a new hot water tank replaced and the old one removed. I also had some plumbing work done and I have not had a leak or clog since they came out.

Below freezing temperatures caused line to crack, it's now been fixed and replaced. Tech checked the whole house for proper pressure, issue was a wrongly labeled valve and also has been corrected by the tech. Technician was very knowledgeable and he went beyond the scope of his job making sure the the customer, a disabled wheelchair veteran, is safe and has positive pressure flowing through the house.

I’ve always had reliable, respectfully, and professional experience with Choice Home Warranty representatives. I can’t say the same for the companies that have been contracted through them. I’ve been in several situations where the contractor never showed up, inspected the problem and decided not to fix the problem, the contractor was from a different county and didn’t have authorization to work in the county I live in. I’m not sure if there is anything Choice Home Warranty can do.

Back in September of 2022 it took 19 days to replace a leaking water heater. Nineteen days for a plumbing issue that caused excess damage to my basement. Because it took so long to be repaired, my home insurance wouldn't cover the water damage. Your Claim managers were the worst experience I have ever had the misfortune of working with. I begged and pleaded for a different contractor, but my cries for help fell on deaf ears. ***I would have voiced my opinions back then, but I never received a survey form to fill out, go figure. Your people knew that I wouldn't be kind in my response.***

The rep was very patient with me as I explained our past experiences with another company and my hesitating to sign with another company. Our past warranty co charged us for an Acoil that should have been covered under the warranty. I chose this one due to the 9.5 stars also.

We were very surprised with the service that Choice Home Warranty will provide. Adam was excellent in explaining how the warranty works. Also there was no pressure to purchase anything. He work with us to find a package we could afford. I would recommend. Home Warranty to my family and friends.

Replaced bad part, so both the fan and compressor would engage. A/C working correctly now. Unit was checked out and now is cooling properly. Repairman was very friendly and kept us updated on repair status. All work completed on first visit.

Gentleman came and checked washer, scheduled return visit to repair issues with needed parts. Service man arrived same day as call for service. He was very thorough and knowledgeable. Explained all issues involved and what would be involved with completing repairs at the return visit.

Kenny from Georgia State Appliance was amazing! He was very nice, diagnosed the issue with my freezer and quickly fixed it. Great attitude and knows his trade well. He can come back to fix my stuff anytime.

Ernest was great. Very personable and professional and thorough. Showed up on time and kept us informed. I give him an A+, and 5 stars. He is one of the best technicians I've had the pleasure to working with, Choice Home Warranty should try to use his company for all their repairs.

Had a great experience with Surge. The guy is knowledgeable, answered any questions I had, gave me any promo deals he could, took away the bad taste I had from a competitor and made me look forward to having services with Choice. Thank you once again.

Very professional and polite. Technician called me 20 minutes out of arriving and my residence. Explained everything to where I could understand. Upon approval from Choice he ordered parts for washer and scheduled my next service appointment to install new parts.

Tracy did an excellent job in explaining the contract she offered us. I was amazed at her explaining knowledge of the types of contract your company has and she gave me exactly the one I needed. Thank you Tracy. Sebastian & Rosemary **

So far it’s been OK. It would have been better is I was able to talk to a representative person. It’s hard to interact with a machine. I’m waiting for a service response to get my dishwasher fixed. Hopefully today.

With the cost of repairs on every appliance that you have in your home, what if and when they break down "And They Will Break Down". How will you pay for the repairs? Having Choice Home Warranty insurance is a no brainer. We have insurance for our autos, health, dental, eye, home, etc.: Then why not for the the things we have in our homes and use everyday.

I submitted a service request for the garbage disposal not working and within a few hours a technician was assigned to my claim. The technician came as scheduled and was able to repair the garbage disposal. Very professional and friendly technician.

My technician communicated prior, during, and after Choice Home Warranty assigned him to me. He assessed the issue and fixed it on the spot. I am happy with this experience and would recommend choice home warranty to future home owners.

Technicians were knowledgeable and nice.. The problem I have is with the company. I’m a service connected veteran and on oxygen, heat is is detrimental to me, and try it took you 6 days to get here… I had a service before yours and I never had to wait this long.. Do better!!!

I have not received the provider yet it’s been over 48 hours and now it’s the weekend. It’s for the toilet clogged and also a leak in the kitchen sink. This will be first claim and not a good experience.

My experience has been very good so far. The only complaint or experience w them is that I started w a $40 co-pay that has gone up to $85 now. I understand the Bidenflation but it is getting crazy. Sometimes if you research it's cheaper to fix it yourself. But other than that, the work and the companies I have dealt with have been very professional and very knowledgeable.

Heat pump was 3 lb on coolant. The tech found a leakage in the heat pump system and added coolant to correct the problem for the short term.. I do need to replace my heat pump in the near future and plan to use the same company.

The technical team that responded was probably the most courteous and skilled that have ever walked though my door. They were neatly attired, polite and careful not to track through the house and cleaned up behind themselves. I would personally hire them myself.

Informed CHW of problem. Agent immediately assigned. Phone service and assistance was exceptional. Was afforded the opportunity to schedule work with vendor of my choice who I trust. Immediate and supportive assistance from everyone. Highly recommend CHW to everyone. Thanks.

I would have preferred our leak to be repaired asap. We did not hear from Choice for almost a week. We were quite satisfied with the work that the technician had done. The technician was prompt, courteous and polite and knowledgeable!

The tech with Lonestar appliance was great. He was on time and quick with his diagnosis. Was very polite throughout his visit, got my replacement part ordered and explained the process to repair my microwave. I would definitely recommend him.

We have had 3 occasions to use Choice Warranty for appliance repairs. From the time that I call for service to the time of repair, the response has been excellent and professional. I have recommended friends to use Choice Warranty.

I call since January about my ceiling fan. Still haven't heard nothing about it yet and now my air conditioner is not working. Very hot. No air Is circulated in the room. Have to go be hot. One person came out but he don't have replacement fans.

Called Choice to report incident with my LG Refrigerator...not making ice and freezer not cooling. Answered within 5 minutes and immediately took the claim; which is currently being processed. This representative was very empathetic and professional and I feel confident my claim will be processed fairly.

The company because of the treatment I received.

Christian ** was very easy to talk to and not pushy. We decided to go on a 1 year contract, to get acquainted with the company. Looking forward to a long business relationship. Hope that all of the employees have the same attitude.

Our last heating technician done an awesome job. The biggest take-way was his patience. It took several tries before he got it right...Job well done!...Now our heater unit is working fine, plus he made it a point to clean-up after himself...Thanks!

I reached out to Choice Home Warranty prior to the closing of my house on January 23, 2023, in Myrtle Beach, SC and was advised that I could cancel the policy on that date or do so on the day of my closing and I would receive a refund for the month of February. I called and cancelled the policy on January 23rd and was told again that I would receive a refund for February in 15-30 days. I called today (February 24th) and was told that I would not receive a refund and that they had a $50 cancellation fee with administrative fees and that I would not get one based on that. He then told me that they prorate the fees, so I asked, "How come I don't get any money back" and was told that I wouldn't because the accounting office said that I don't.

They scheduled an appointment within two days of my filing a claim. The plumber was on time and did a very good job explaining everything that needed to be done. This is the second time that I've used them without any problems.

Several hours had gone by with no luck in finding someone to come check my heater. Finally they allow me to do reimbursement, so I agree and find someone (very reputable licensed company). Then I receive an email that some handyman was coming to look at my HVAC system! I know shocked! This makes me want to cancel the remainder of my contract and find someone else.

The technician and response time was great, but I was approved to have my refrigerator replaced and I’m told, it takes 30 days to get the funds. Who can go without a refrigerator for a month… This is unacceptable and why so I have to wait.

Received my notice for diagnosis. Making us wait for 9 days to even look at it. This means no cooking for 9 days because don't know if sparking will start again or not and I don't want a fire. Hoped your system had repair people with a faster response.

Tried to track my repair on my computer per your instructions (three times). Nothing there about who, time, where the contractor is coming from from, or how to contact them like a phone number address or anything. So I cannot track anything.

Techs came, worked together, and solved the problem, both techs were very professional and informed of what work they did. I was very impressed with their work, They the tech came in a timely manner and did great work.

I was very skeptical about buying this insurance, but the salesman was patient with me. I hope it’s as good as he says! Your company had harassed me with many calls and I was determined not to get it, but he talked me into it.

2. Guillermo from Mariposa HVAC fixed both of our toilets. His office called to schedule and he arrived right on time. He explained what went wrong and he fixed both toilets efficiently.

Jordan was very helpful and very nice. Very professional. His professionalism convinced me to take out the policy. I purchased the policy because of his attitude and professionalism, and hopefully he was honest with me. I don’t have anything else to say.

I purchased my first home warranty today. I wanted to let you know that Michael ** provided excellent service! I appreciated his patience with me and my questions and worked with me to secure my rate for 3.5 years. He is a fantastic representative for you! Thank you!

Shawn, I'm sure is a valued asset to your organization. He was extremely amiable and quite knowledgeable. He was very helpful and listened to any and all our questions. He was the exception to the rule! Thanks, Shawn for all your assistance!

I have been without a refrigerator for over a month now. No word from Sears--who you sent out--- no follow up from you. Have 2 of 4 parts shipped and then nothing for over a month---just a 2 year old hunk of metal taking up room in my kitchen.

What I did not like was waiting all afternoon even passed this line time that I was given. What I did like was that when the technician finally got here he was excellent. He made us feel that he was more than compliant to fix our problems.

Keyway at 4 Brothers was amazing. He was knowledgeable, professional, polite, and efficient. This young man was so very impressive that I would and will be recommending him to everyone I know. The service was done quickly and completely and to my satisfaction.

After I reported the problem, the technician was immediately assigned and contacted me for the appointment. He showed up, found the problem right away and ordered the parts. He then scheduled the next visit for the install. Great service! I would recommend Choice for every home owner.

It was very easy to file a claim. I haven’t yet been contacted to schedule an appointment to have my refrigerator repaired but I expect a call soon. Since I could not find my contract the claim representative I spoke to emailed me a copy. I was impressed with the fast and efficient service.

We were very impressed with how fast and easy it was to get our problem resolved. The repairperson was friendly, professional and very efficient in replacing our leaking garbage disposal. We are very pleased with the entire process of working with Choice Home Warranty.

I submitted a claim to repair a loose joint on the discharge pipe of my sump pump. In the request I stated that the discharge was spraying into the yard. The technician came to my house, collected the service fee, agreed that the pipe needed to be recemented, but Choice Home Warranty would not approve the repair because the PVC pipe was outside the home. I asked if I could have my payment refunded and he said no. I called CHW and they said that repairs outside the home were not covered and I asked them why that had not been explained BEFORE they sent a tech since the location was in the request. I received no satisfactory response.

My dryer started making a loud noise and smoke filled the inside in the middle of a cycle. I was unsure if it was repairable or it just needed to be replaced. I called CHW and they sent a repair guy the next day. He was able to repair my dryer and it is working better now than ever!! Thank you!!

I am very happy with Choice Warranty services. They have collaborations with experts in the field to provide best support. So far, I have used them two times and I don’t have any complain. Tech came on time and fix the issue, I am loving it.

Choice has not been able to find a technician to assist with our plumbing problem several days after initiation of our claim. I informed them that we did not feel comfortable vetting and engaging a plumber on our own. Also from past experience their reimbursement process takes too long and has in the past proven to be inadequate. No one has even attempted to update us on when we can expect any assistance even after I explained that we are elderly and for health and financial reasons must be able to prepare proper meals in our home. I feel that this company is unable or very ill-equipped to deliver the services that we as consumers contract them for.

The Technician is the best, he is very professional and timely. This is the reason why I always request his service when I have plumbing issues. Your automated system needs to be reviewed. I was placing order for plumbing issues but was given 2 claim number which means I have to pay $90 rather than $45. A senior and unemployed person like myself cannot afford this. Also you need to train some of your customer service reps, they are driving customers away.

The plumber did a great job! I was very impressed. He was on time, worked quickly and was very nice. This is the first time I have ever used a home warranty and it was a good experience! I am glad I chose Choice HW.

Problem with scheduling. Received notice that technician would be at house between 8am and 6pm. Never arrived; called at 615pm to state I would be charged more if he came then???. Another tech was scheduled for next morning; he arrived during that time frame and completed repair. I should have known when someone give you a 10 hour window they are trying to squeeze you in, so I wasted a day sitting around.

The representative was very friendly, knowledgeable and attentive. He answered every question I had and even offered me two additional monthly discounts. It is always good to have an extended warranty on appliances, water & septic systems as well as electrical. I really feel great about this investment.

I was very happy with the representative that helped me with my new home warranty. Everything I need is covered in my warranty, and after a lot of research and review I have found that Choice Home Warranty is rated Number One in the nation.

I have been planning on renewing my home warranty for this year and I decided to renew it at this point. Since things seem to be getting out of reach to repair or replace an item in a home at this point!

Charlie the plumber did an outstanding job of clearing my bath tub drain. He was prompt, he was efficient and the total professional. Choice Home Warranty has been an extraordinary decision on my part and I'm glad I have your service. Thank you for the great service.

I have 2 claims, Only one claim is showing assigned to a repair man. The Repair Man stated he had both claims. So when the repair man shows up. I hope it addresses both issues. Please address this issue before repair man show. At appointment time.

We have used Choice Home Warranty on several occasions now without any problem at all. There are a lot of home warranty plans out there that don't do what you are paying for and break contract. Not this one. We couldn't be happier and when this contract runs out will definitely be purchasing another. Thank you for being a quality company.

Yes I would recommend. I have used your services twice now. You have responded promptly and the issues have been resolved. I am happy with Choice Warranty. I plan to continue using their services in the future. I am satisfied.

The company arrived when scheduled, fixed the problem, and very pleased with the outcome. Thanks Choice Warranty. Would recommend the service, Also other companies have tried to get me to change, but as I said, I'm very pleased with the company. I love having all of my appliances covered. We sought outside contractor. He wanted 200.00 dollars upfront and couldn't guarantee any outcome.

I was most impressed with the readiness of Rob **'s answers this morning as I was searching for a new home warranty. Ron was quick and when asked to slow down a little, he was very accommodating. I enjoyed the professionalism displayed by this young man and decided on the spot to go with Choice Home Warranty. Thank you, Yvonne **.

All I get is excuses. My gasket is not good and after charging $85 and telling me that it's not covered is ridiculous. If this is not resolved after years I will drop CHW. This is not a way to treat a loyal customer. Walter **.

My appointment was scheduled on today (Thursday) but I filed the claim on Monday & the service tech came the day after I filed it. I'm very impressed & he was very knowledgeable & polite. He explained everything he did. He was finished within 10 minutes.

This is a horrible company... Came here because someone referred me here.. And I'm not satisfied.. If I'm paying a monthly bill and a deductible... and can't get the service that I need.. Then why have insurance. To me it's better to not have insurance... because these companies are rip offs... We pay for insurance, but when we have a problem they finds a thousand excuses not to repaired it....

I’ve been tempted many times to jump on a home warranty plan and this time I did. At first I wasn’t real excited to continue the call as the first responder was talking too fast, and hard to understand. Then they transferred to another sales person and he convinced me it was a good time to sign up. Mainly because I know everything in my home is 18 yrs old and I know I’m on a time bomb waiting to go off. I’m on social security and I work a little bit if my furnace, water heater, refrigerator etc were to go out I can hardly afford the cost to replace and at 18 yrs of service already I’m probably pretty lucky so far. Anyway, I feel this is good covers and hopefully when I need service it all goes as described.

Excellent service from Sears for my washing machine. Technician had all parts necessary when he arrived, so was able to complete the repair in one trip as opposed to two trips which I have found with other vendors. Wish I could use them every time.

He was very informative on the presumably what the problem could be! Unfortunately he was not able to put me in another water tank. The job has been reassigned. I'm patiently waiting on the next service person who will take the job.

I am very disappointed since I requested service for 3 of my appliances and you guys told me I do have to pay 3 different service fees. This is the first time a warranty company charged me service fee per appliance. I understand if you guys need to send a different technician per appliance but this was not the case so I will stop referring my clients to you. I am a realtor and I feel the way they treated me was not properly. I wasn't able to add my other 2 claims I just had to accepted one since I won't pay a different service fee per appliance.

The tech that came out was not prepared for the job. He was here for maybe 15 mins. and said he had to order parts. Then he told us that he will call when the parts are in, leaving us with no time frame.

The plumber that came was friendly, experienced, and knowledgeable. He came within the allotted time, quickly identified the issue and sent the snake in the clear the pipe from the outside instead of the inside. He explained what he was doing every step along the way.

Both sinks were stopped up could not use at all. Garbage was coming up in the sink. The plumber came in very pleasant. he explained everything to me and my husband and went to work. We are so pleased with the company that came and did the work. Williams Sewer and Drain. Would recommend to all my friends and family. Thank you.

When we purchased the warranty we were guaranteed service within 48 hours. We have waited each time much longer than that. And then he ordered a part without coming to our house to look at the dryer. Of course, the part was wrong and another had to be ordered. The second technician correctly ordered the needed part and was very good at installing it. But all of this took almost a month. I was without a dryer that whole time. I am almost 70 and cannot be carrying heavy loads of laundry to the laundromat to clean. No, I am not happy and will not be giving Choice Warranty or Sears a good review.

This is a good company to join. Customer service is excellent. If you have any issues, they will email you letting you know what’s going on and you can. You can’t download the app to yourself phone that is excellent to love the app. Call them excellent. Join today. The price is excellent too. Call today and join. You will be please. Excellent customer service. If anyone sees this review, I hope you join today. You will love it.

Now my 3rd of 4th attempt to get service from CHW, another failure. Vendors in my area will not accept CHW work due to lack of payment (their words). CHW has yet to get a technician to my home in a timely manner, each time expecting me to foot the bill then hope for reimbursement. NOT ACCEPTABLE BUSINESS PRACTICE.

Apparently there was misunderstanding in first recent claim electrical fire (yes) but in oven (appliance) heating element. You sent an electician who then could not help because it was an appliance. I had to pay him. Now I have to wait for an appliance person who also should be paid. Your automatic system chose electrician not the appliance person. Now I am paying for two people. I should be reimbursed for the first one at least half.

Great experience with the technician that came to my home however, my only complaint is that the technician covered his shoes when he came into my home but each time he went to his truck for tools, etc. he walked outside the house with the cover on his shoes and tracked debris into the house when he re-entered. Other than that it was a great experience.

This happen to our ** Jeannette, PA 15644 house! Your company sent 02 different plumber that would not do the plumbing in this address! And took my $ 85.00 dollars and didn't return the money. I'd got my own plumber to do the work Good's plumber, I'd pay them $850.00 dollars, but the Choice warranty paid only $225.00 dollars. Why? Please reply went you check this out. Thanks Mary **.

We started the claim on Christmas time and it was finally fixed on February 17 2023. The second claim hasn’t been fixed yet. The first technician had a car accident and didn’t come. Very slow. How long can you be without a dryer??

The technician came on time and did a great job repairing our problem. Took the time to look at our other lights to be sure they were okay. A very positive experience compared to the last time I used the service. I will look forward to using Choice again.

Henri. My rep. Was very very good at explaining everything. Very courteous. I give him an A+. The plan covers much more than l expected and the cost is very reasonable. I will gladly recommend to my friends. Look forward to years of coverage with Choice.

The person kept trying to upsell even after I said no 5 times. I hope that the service is as good as it sounds. I have had other services and they were crap. I know I have to wait 1 month, I will be happy if I never need the service.

Max was professional and timely. He contacted me when he received the claim. He informed of what he believed was the problem that by the way was absolutely correct. He kept me informed of his progress which was truly appreciated. He provided an ETA and also called when 5 minutes away from the property. Then he called when he arrived. The service was completed on the same day. The tenant shared that he was extremely pleasant and courteous. He also provided the invoice receipt as soon as the work was complete. It was a pleasure to work with him! Please employ more technicians like him.

Your immediate attention to my repair problem was great. You scheduled a repair person in less than one day. I would recommend your company to anyone as you have always responded immediately and the repairs have been done by skilled people.

Alex called to narrow appointment window and then showed up on time. Alex was very professional in appearance, conversation and in fixing heater. I hope I get him every time. No surprises and heater now works with no drama. 1st service call with Choice Home Warranty and it was good.

The refrigerator repair man from Sears was excellent… but was not pleased with the plumber that was sent to my home. Three separate visits for the same issue and I’m still having issues. The job is actually simple. It should have been fixed on your very first visit.

It is annoying to keep getting promotions and makes me feel as though I did not get the best deal. I called twice about this problem to no avail. Who do I call to rectify the situation? Had one service experience and it was fine. Just needed to reset Circuit breaker for the A/C.

The technician was on time, introduced himself, and his company. He was taken to the area. Asked questions about the problem, and proceeded to fix it. He also explained what was going on with the socket and what he was going to do to fix the problem.

Excellent services. Customer service was very professional. Made it easy to place a claim. Provided great support and communication was excellent. I would highly recommend this company. This was my first claim with them, that went very smoothly & pain free.

Our technician squeezed us in early in the morning as they were booked for the day, but because we had no heat they made sure we were taken care of. Would recommend them and have them do any of our other repairs if needed in the future.

It is an easy process to start a claim. Leak under the sink turned out to be the garbage disposal. Plumber had me submit another claim because it was the disposal leaking and then charged me for 2 service calls even though it was taken care of when they did show up. Which was 3 days late. I don’t believe I should have been charged for both. A leak is a leak.

Sergio was very polite and professional. I would definitely recommend him to my friends and family. He was very knowledgeable and he explained what needed to be done to complete the job. He completed the job in a timely manner and cleaned the area when he finished his work.

My upright freezer quit freezing the contents in it so I made a claim to Choice Home Warranty. A repairman contacted me within a couple of hours and arrived to assess what the problem was. He changed out the faulty part, stayed to make sure everything was working properly and left when the unit began working again. I am glad I had this warranty program.

One call, did a wonderful work and it got it fixed my garage. The technician was an expert and excellent attitude. He has very good attitude and fixed the issues in no time. I would like to recommend these folks again.

I was schedule for an AC check, as my air was not cooling. Choice assigned a company to me that I was not happy with their reviews. Choice assured me that they have had no issues with the company they had secured to send out, but if I had any issues to let them know. Well the company came out and was fantastic. They educated my husband, as the technician was very knowledgeable and competent. Thank you Choice!

Technician was awesome. It's also nice to have the same company service each call, I have had the same technician twice and he has been very informative and professional each time. I would recommend Sears services over and over again.

I had cleaned my ceiling fan and it came off the ceiling, I wasn’t going to mess with electrical so I called for service. Ed came in, did his thing and was out of my house under 30. Minutes. Did a great job.

Put claim in the that a breaker was not working causing electrical problems in the house. Electrician found one short and fixed it but he said he needed authority to fix the second short. I have appointment with case mgr. Monday, February 27. As far as I am concerned, the job is not finished.

Hung up on me 3 times trying to cancel ~ 1 hour after read bad reviews on BBB~ High pressure and my mother had passed. Agressive to get a sale but no follow thru by actual Choice when I wanted to cancel. Please cancel.

I was disappointed with the time it took for Choice to get someone to my home to take a look at my heat pump problem. That is the reason for the three stars. As for the technician that responded they were wonderful, professional and figured the problem out in a timely manner. My only cost was the service charge of $65.00 and the heat pump works great now.

I would give the technician 5 stars. He diagnosed and treated the problem in good time. Was pleasant. I would have liked to hear back a little faster and I believe this is Choice Home Warranty issue. This problem was reported Saturday morning and repaired on Monday afternoon. This might be okay for a clothes dryer but not for a furnace in winter.

I called warranty company one morning and they responded with a service agent that afternoon. He fixed the issue, but I had to flag him down to come back and move the heavy washer back into place. So far I’m very happy.

We just signed up with Choice for our Condo in Chantilly, VA. Adam ** was very helpful and gave some great incentives to join. We hope the service works as well as today's discussions. We are also considering signing up for a policy for our own home.

During spinning cycle the washing machine was making a very loud noise and sound like the inside was beating against something. Sometimes the wash cycle would stop washing and the timer would stop counting. The washer would move during the spinning cycle.