Choice Home Warranty Reviews

Put a claim in on 5/31. Can’t see a tech until 6/6. Unbelievable you can’t get someone else to come sooner. You need to work on that. It’s very hot and we’re old. Got to be someone else besides Sears which seems to be the only people you work with.

Perry called and said he was on the way to our house. Upon arrival, he introduced himself. He was polite and professional. He came in and looked at the problem. He had the leak fixed in just a few minutes. Before leaving, he thanked me for using Monty's Plumbing Service.

This company is full of crap. They find any reason to deny a claim. They do not want to reimburse me for a claim that I recently opened. I called a company of my choosing to complete the work after they assigned an incompetent contractor to my claim who failed to complete the work Two days in a row. I waited a week for him to come to my house late and do nothing. He rescheduled me and failed to show up the next day. RJ Contractors is the company. I requested them to reassigned my work order. It took them days to do so. Then, I was offered a reimbursement option. They lied about that as well because today the case manager called me stating they won’t reimburse me the $510 I paid to have the plumbing work completed properly.

Our furnace started making a funny noise every time it shut off. I called Choice Home Warranty, they quickly got a technician out, he determined we needed a new blower motor, they approved the technician request and within 1 day we had a new furnace blower. Thank you Choice Home Warranty for taking care of us!!

Royal Air and Heating technician did a thorough job of checking my systems inside and outside. He was very courteous and polite. He determined the system was low on Freon instead of the thermostat that I thought was not working right. He arrived on time as confirmed. Advised me to call if I had any more problems.

Jaivar came to repair my hot water heater. He sent me a text 10 minutes before arriving. He was friendly and immediately started on my HWH. He had it working within 15 minutes. I was overjoyed that I was not going to need to buy another HWH. Javier made my day.

Timely and efficient. Both the use of Choice Home Warranty AND the technician who rekeyed our new home. First time have and/or using a home warranty company and so far so good. Highly recommend Choice Home Warranty. Can't add much more other than our Choice Home Warranty agent is very responsive and helpful.

Very professional technician who arrived within the time that was quoted and he completed the repair efficiently. He was friendly and courteous. I appreciated the job he did. Since it was a holiday week-end, it was understandable that it took longer than hoped for the job to be assigned to a repair company.

I've been happy with Choice Home Warranty. The claims process has been great. The service people come out right away. They're fast. When we had Freon put in our air conditioner, they came out within a day or two. It was amazing. Every one of their techs was great. We had no issues. Overall, Choice is a good place to do business with.

I was unable to place my claim on your website, so I had to call in. I was given an appointment for service 5 days later. This is not what I expected. A service appointment should be sooner than that.

I put in 2 work requests that are covered by my warranty. One was my dishwasher and the other is my garbage disposal. The garbage disposal has not been fixed. It leaks below and I can't use my sink. I don't know why they couldn't use a plumber in their network.

Thanks for helping to replace my refrigerator. The service technician was professional and knowledgeable. Glad to be a Choice Home Warranty member. Choice home warranty has been there for me over the years and I will continue to be a member.

I was a Truck Driver for 20 years and was away from home frequently. So I wanted a service that would come and fix problems I couldn't deal with myself. When I setup the service I asked them directly if the AC and Wells were covered and paid extra for it. But when I called when I had those issues they had a reason why my issue wasn't covered. No matter what reason I gave it wasn't covered. So after having to pay 1900.00 to fix my well because they said it wasn't covered I canceled the service. Oh and they tell their techs if it cost more than 45. They have to call in for permission. So it is a rip off. Don't expect anything from them if it is more than 50. To fix.

The actual repair tech was fine. Communication with A&E/Sears was horrendous!! Had 2 appointments with no show without notification. (One was parts not arriving the other was a mix up with the computer (AI). Absolutely HATE their system!!! Impossible to find information and extremely difficult to get a person on the phone to figure out the problem!

A young man came to the house. He took pictures of the water heater and the surrounding areas of the basement. He submitted the information and I received a message that an order for a new water heater has been placed. I gave him a check in the amount of $75.00. The person was courteous, respectful, and kind. I am now in the process of waiting for the replacement of the water heater. After the heater is replaced, I will get my SALT machine taken care of.

My Water heater not working. I have 5 year warranty contract with Choice Home Warranty, I called Choice Warranty. They were going to get a technician for me. After 48 hours they got a technician appointment. Two weeks later and I asked them, "You want me not having hot water for two weeks?" After begging the technician he agreed to come one week earlier. However he did not show up. He asked me to send him some photos then he will file it and he asked me to pay $45 fee plus $5 credit card charge. He sent it to Choice Warranty and they refused to fix it. They come up with excuse not to pay or fixing.

Timely and profession initial repair. Replacement faucet sprayed in all directions and was not compatible with sink. Delta faucets supplied new faucet. Timely appointment and replacement of Choice supplied faucet.

I’m a diabetic and my medication needs refrigerating. The refrigerator went out and the noises are getting louder and worse as I wait for a tech to contact me. I don’t understand the process I was sent concerning reimbursement. I don’t know how long this unit will operate without servicing! Please expedite service as fast as you can.

Very professional and thorough. Did an outstanding job. Told me exactly what was wrong with both of my appliances. Also, made me understand better how everything within the appliances work. He was also very timely. He texted me to let me know when he was close which is great because I have a large dog and a small child. That way I could get things in order before his arrival.

Both the plumbing and HVAC visits this week were excellent. Both contractors were professional and efficient. They were also very cordial, quick, and prepared to take a credit card payment or receive a check. If I have a problem again, I would prefer to have these two companies service my HVAC and my plumbing needs.

The gentleman that came to fix my refrigerator took the time to look the issue and fix it. I was very impressed with his knowledge. Explain the issue and let me know time will need to take care of it. I’m so glad that there’s people to willing take the time to be honest and let you know. I appreciate it and definitely recommend this technician to anyone in needed.

Very pleased with Choice Home Warranty response to our claim. Technician was very polite and professional. Problem on our dishwasher was diagnosed and Choice Home Warranty is sending echeck on replacement through Lowe's Home Improvement. We have gone to Lowe’s, Alcoa, TN and are buying a new dishwasher as soon as Choice Home Warranty sends our check.

Our experience with Choice has been fine. We decided to renew for another year recently. I noticed that the deductible went up to 85 this next year. But, it's fine. Choice is handy when you're older. I had a leaky faucet in the master bedroom for my recent claim. The plumbing company had to order two new faucets because we have two sinks. It was done well.

Mike was very friendly and polite upon greetings at the door. He was very thorough and explained why the dishwasher was not working correctly. He told me upfront that the part would need to be ordered and would cause a delay in fixing it. He gave me his number in case I had any further questions.

Our main garage door torsion spring broke making it impossible to open the door, but Choice Home Warranty came to the rescue and scheduled a tech to come out and replace the spring, tech was friendly and thorough. He replaced spring and lubed the door, checked the chain and adjusted it, checked motor and said everything was in great shape.

I've had a couple of claims with Choice Home Warranty. I'm not really happy. They make it very difficult to get in touch with a live human being. And then unfortunately, a lot of times, there is that language barrier, too. It would be nice if I would speak to somebody who actually lives here in the United States. There's a lot of outsourcing so it makes it very difficult when I'm dealing with my home, and then I've got to call 5,000 miles away. It gets to be frustrating when I can't call near my own home.

I wasn't happy with Choice. Customer service was terrible. That was why I left. I was told that their phone people are in the US, and I always got the ones out of the country and half of them didn't speak very good English. I didn't understand them and they never followed through. It seemed like they didn't know what they were doing and I got tired of it. I went to First American and they're US-based. Their options are better and they give you higher repair costs. I like what they offered over what Choice did.

We had a water leak on our water heater, so I contacted CHOICE. They got back to me with a technician to repair or replace the unit in 2 days, which was more than acceptable because it was a holiday weekend. The technician corresponded with us immediately and scheduled a time. They were professional AND fast, which was a refreshing change from the other Home warranty company I was with (AHS). There was a slight problem with the replacement water heater, as it was the wrong size (height was shorter), but it was resolved in 1 day. The technicians came out and replaced the water heater and the corresponding piping, cleaned up, and were out just like that. Overall, a VERY positive experience!!!

Choice Warranty has been a big help to us this year with multiple appliances having issues. They always respond within 24 hours and set up an appointment with a repair company for us. Just this year, they contracted to repair our heater, our air HVAC system, our water heater and our clothes dryer. I highly recommend Choice Warranty.

I had to wait 9 days for my service appointment. During the hottest weather this year so far and no air conditioning. Once they showed the tech was very knowledgeable and polite. My current deal with Choice runs out in Sept. and I will shop around and check out other home warranty companies.

He was super friendly and went over everything with me and even called me back because he had the wrong credit card on file so that way my policy could begin. I already have been recommending to family and friends. Now I will be texting my family and friends the referral code so I can get the 1 month free. I didn’t know about that until I was reading my contract. I definitely will never go with another service again because I switched because I heard good thing about you guys and the one I had really wouldn’t fix anything so I wasn’t happy with them at all.

My washing machine developed a leak and I called Choice right away. I did not use the Internet, I used their phone in service request. Within two hours they had responded to me and I had an appointment set for service within four days. This was my first time using choice for service, having been a Sears master agreement customer for 30+ years. At this point the repairman has already been out and we are awaiting part to fix the machine. Sadly as seems to be the case after Covid, it will be two weeks before the part gets here. But considering, great service so far.

Charlie with All Star Appliance Repair came out to check out the leak in my washing machine. Charlie took it all apart & did a thorough review of the machine & found the problem. He was very knowledgeable & honest. It was a pleasure working with him. I would highly recommend All Star.

Once the work was completed we were satisfied. He completed the job to our satisfaction. Our tub was stopped up and he fixed that. He was several hours late. There was no communication letting us know. This part was very frustrating especially when I called and their voicemail was full. Once I got through to them though a worker finally came out and unstopped the tub. Glad it's done.

Expected service did not meet coverage assumptions of contract fulfillment. Bait and switch from point of sale to service. Service providers could not meet a working family's schedule. Sometimes the service provider was a no show and did not notify customers who took work.

The technician who came to our home to repair our washing machine was very friendly and thorough. He diagnosed the problem quickly, ordered the part, and quickly scheduled a time to complete the repair. Highly recommend and was very satisfied with the interaction and time it took to diagnose the washer issue.

As asked about the technician, he was great, knowledgeable, and respectful. As of the experience with the home warranty, one of the better encounters I have had, though they want me to wait thirty days to receive a virtual gift card to acquire a replacement appliance, I would like to get it tomorrow, but there are twenty-nine days left for the gift card to arrive by email.

Wagner Repair came and fixed our air conditioner. He was so friendly and did an excellent job. I will definitely use him again if needed. I will tell people about CHW how well they are to have!! I will continue to have them for my home warranty company. Although they had Corridor Plumbing to fix the toilet, he fix it but suppose to come back to put a valve on the water supply but never came back. I even texted him and he said he had not got the part yet.

Kevin was great. This is by far my best experience with CHW selection with the company they sent out and the fastest time my authorization was approved. Kevin told me the problem and fixed it so it wouldn’t happen again. The last plumber that came from CHW didn’t do it correctly and the problem came back. Had he done it correctly the first time I wouldn’t have needed Kevin.

Technician cleared stoppage in line to toilet. He worked efficiently and explained what he needed to do. He took the time to clean up after his work. Our only issue was that the service call had been scheduled for 1:00 pm and due to the technician's workload, he didn't arrive until 8:00 pm. He did call several times to let us know where he was in his schedule.

My microwave stopped working and it took a very short time and the tech found the problem and fixed my microwave. He was very pleasant and worked fast so I could have my microwave back. I missed the use of my microwave. Please tell the technician that I was very satisfied with his work and would recommend him to a friend.

I tried to get my hot water tank fixed or replaced. First of all they couldn't find someone to service it...so I got my own plumber. He sent the needed information to Choice and had no reply. Since I was without hot water he needed to replace the heater. Choice would not pay anything because they didn't approve the replacement. Plumber sent pictures and everything. I will not be renewing my warranty with them, that's for sure.

I reported a problem with my air conditioner, not working and apparently leaking by 1015 this morning and did not hear back for any kind of a service call. And it's now almost 8 PM. I'm hoping the leak does not damage my carpet. And today is Friday so I probably won't hear until Monday.

Am having the worst experience with CHW Insurance while living in the West Coast Bay Area. Maybe they are good on the East Coast, but my experience has been frustrating. I usually don't write reviews, but I felt it was important to share my experience so others won't encounter the same issues. I am currently dealing with a leak in the ceiling (claim #**), and the earliest appointment I can get is a week from now. They have no way to prioritize my request based on the urgency of the situation, and the vendors they recommend are unresponsive and careless.

The technicians were very courteous and knowledgeable. They called ahead to let me know when they would arrive. They diagnosed the problem right away and ordered the part and kept me informed. I would highly recommend them. Very professional. I am totally pleased. They will be coming back today with the part and finish the repair.

Daphney assisted me. I am grateful that I was able to work with her. Her knowledge of what CHW offers was phenomenal. Very pleasant and kind. Easy to work with. There was no rushing on her end. I spoke with her earlier this week but I was actually working my day job and was not able to converse with her. I did advise her to call me back on Friday, so that I could take advantage of the exceptional offer that CHW have to offer. I will refer family and friends to Daphney and to CHW.

Choice sends too many promotional emails. But I've done one claim with Choice and they were good with it. The tub in the second restroom wasn't draining. I bought one of the little snake drains to do myself, but I couldn't get it. I thought it was something else. I called them, let them know, 'cause I thought it was gonna be something major. That same day, they sent out a plumber. It turned out, they needed to snake it even further than the machine I had. However, the tub clogged up again a day or two ago. I'm gonna snake it again myself, but I don't know why it clogged up again. But the techs who came out were good.

Waiting for email with copy of contact with name of agent. Tried to be as helpful as possible as made offer as company I was with upped monthly charge too much without notice. Offered to answer any other questions I had with an offer to call them back, if necessary. Did accept a reduced amount to help start me off.

The service personnel was good to deal with. CHW has not been favorable. No technicians in area that I live. One Time I was able to get help prior the technician had to come from Georgia and other times you said I had to find my own. I ended up having to do repair myself. Will not recommend CHW or renewing my contract.

Technician sprayed an air gun into the garbage disposal to clear the line and then told me to never use it again unless absolutely necessary. He hates garbage disposals. Not kidding! But he was polite and efficient.

A rep responded promptly, was informative and was polite. I received a follow up call, that I wasn't expecting, during which time I was asked for my identifying info again. That was a surprise and it had me wondering if it was a scam. But overall, my experience was good. I appreciate the emails that followed the internet and phone contacts.

I made a claim late evening around 10 pm. My garage and storage/bonus room was flooded with 1 inch of water and all the way to the street. I received a reply and appointment at 5 AM via email. The Tech was very professional and very speedy in diagnosing the problem. Water heater was approved for replacement within a few hours.. Very speedy communication via email etc.

Agent presented an attractive offer so I decided to sign up for a year. He then explained the VIP program. It is attractive but I told him that at this time I just wanted the one-year coverage. He insisted on pushing the program. I told him repeatedly I just wanted the one year right now. I even told him that he needed to stop pushing this program or he was going to lose the 1 year contract.

Response to claim was good, but to replace my unit it will cost me an additional $469.00. Sears $85 + new unit on sale at Lowe's $399.00 + installation $231.00 = $715.00. Choice's offer is only $246. Since the unit was built in, I feel that the $231.00 installation fee should be reimbursed.

David was a ton of help and very professional! I am happy with the offers and the service I decided to go with. Having a home warranty helps me feel more safe being a homeowner. CHW seemed like a great option and I’m glad I went this direction! I will be sure to refer as many friends and family members as possible.

There needs to be better communication between Choice and homeowner. I had to call to get a status update on my claim only to find out the repair had been approved. A simple email like: "your claim has been approved and you will hear from your tech to schedule the repair shortly" would be very helpful.

Choice is good most of the time when you need service and normal service, BUT if you need an appliance replaced this is just not the best, they drill the technician like he is lying that an appliance needs to be replaced then they don’t actually replace the appliance. They give you very little towards a new one, like $323 for a washer, lol… What kind of washer can you buy for that? Then they don’t give you a check like they use to. They send you Lowe’s gift card which takes about 30 days to receive it, not sure why it takes so long, so you can’t even shop around at different stores to get the best price. You have to go to Lowe’s if you want to use the gift card, the only reason I keep this warranty is because it is cheaper when just needing service.

A repair technician was assigned promptly. They showed up on time and completed the work after they had to leave and pick up a part. He was very nice and communicated the issue and repair in terms that were understandable. I would probably use the services of this vendor even outside of CHW.

I recently purchased a home warranty for my aging grandmother's home. A water line in her kitchen started to leak and we then filed a claim. When the plumber came, we paid 100 fee to be told it's not covered as it was a pre-existing issue. If the pipe leak was preexisting, we would have had it fixed, but it was not and the leak is clearly new. Shame on you for taking 100 and spending 10 minutes in her home.

He has to return to do the job next week but he was on time and very nice. Hopefully he will fix the problem scheduled on next Wednesday. He has to repair a pipe in the shower. You can ask me next week again and I'll let you know.

The plumber was nice but nothing is getting done..so far. My insurance won't cover until we know where the leak is for sure. The plumbing company is suppose to contact the people who installed the shower to see if the leak is their if not then it has to be somewhere in the pipes. If the leak is in the pipes then my insurance will cover the damage.

First of all, I do not like the process of getting a technician. I do not like that when you request a technician, Choice simply sends an email that has an appointment already set with a time window. This has been an ongoing issue. I feel the provider should call and discuss WHEN and WHAT TIME would work with the customer. Email is NOT the best form of communication when setting up service. I do not always check my email daily....and the service email jas gone undetected in the past. Having a provider just show up is not acceptable. AND worse, not being home when someone shows up is worse. This would not happen IF a phone call had occurred to establish an acceptable time for service.

This guy was so great! Fixed everything and very nice to work with. He was very nice and showed up even before his window to assess the problem. He worked fast and stayed longer to make sure that our HVAC was working after he fixed it. I would definitely recommend him to another customer and hope that he will work with us again.

Service was great. Everything I needed fixed was covered. My appointment was scheduled fast literally the next morning. That was very important to me with the current hot temperatures. I value having the warranty because when things happen I feel confident that my problem will be fixes. I would highly recommend this service to my family and friends.

Tony who came to check on appliances at my house was very friendly, and did quick analysis and corrected the problem. I have no problem in recommending him to others. He called in advance that he is coming so, I didn't have to be concerned that there is a stranger at my front door.

While speaking with the young man he explained everything throughly. The young man I spoke with was very nice and went down to what I can afford. I hope and pray if I ever need it, it will go as smoothly as it did with purchasing the warranty. He never pressured me.

Choice made immediate contact with me within 24 hours and set up an appointment with a plumbing tech. The technician was on time, polite, clean, thorough, and accurate with their assessment and repairs. The technician also took the time to explain every step of his process to assure me all was going to be well. I highly recommend Choice. They were far better than the other two carriers I had previously! #1 for me!!

I have had a technician come out twice in the last three weeks to fix my dishwasher and the original problem still has not been fixed. The technician said that the insurance company approved a new dishwasher and CHOICE says the claim has been resolved and will not replace dishwasher even though the original issue has not been resolved.

I paid $2250 for a warranty with CHW. I put in a claim for my hot water heater, and my claim was denied. Now they want me to pay $2925 to renew. Now I have to pay $2300 to replace my water heater. Why would I pay $2300 to replace and then give them $2925 to renew. I would not recommend this company to anyone. You think if you pay that much you would not have anything to worry about. Not with Choice Home Warranty.

After a lengthy conversation with customer service manager in reference to why they were charging me for a Coil for my AC..HVAC Tech had said I did not need one but after y service manager Deanna ** said she would not complete the order I paid. But she said they would not charge me but they did. I called customer service manager today and she said she would send me an email reversing the charges but she did not! I would like to file a complaint against Deanna **, this was not good customer service1.

Our refrigerator would not freeze or cool, so we call Choice Warranty and file a claim. Within a few a company that had qualified repairman was dispatched to our home and the problem was solved. The technician was punctual, trained, and found the problem. We paid our $75 and job was complete! It was that quick!

Very knowledgeable, friendly and helpful. He explained everything very thoroughly. I don't know what more I can say, he was just very very good at his job and we are happy with the service he provided.

We have an insurance coverage with Choice Home Warranty to cover repairs and or replacement for our main home appliances and equipment. We recently had issues with our AC unit and contacted them and requested for a technician to come and have a look at it. Their conclusion was that the AC unit required cleaning and adding refrigerant. We were not satisfied with the technician that Choice Home Warranty. We subsequently hired another technician, separate from Choice Home Warranty, which evaluated the system, performed the cleaning and adding of refrigerant required Choice Home Warranty. The AC system still was not cooling properly so we contacted Choice Home Warranty.

If I could request R&D appliance repair for all my appliance needs I would. Rasco is awesome, knowledgeable and courteous. I would only trust him in my home and appliances. There are other companies that have been sent to my house which I have requested NEVER to be sent to me ever again. This man here, will always be request for sure.

Our pool pump motor stopped working. I called and put a claim with Choice and within few hours I got a confirmation email with Technician visiting details. After that everything went as planned without any issue. We really appreciate the Choice Home Insurance and the service company for the quick response and pump motor replacement.

Scott and Josh were great. They quickly diagnosed the problem and showed me what was wrong. Unfortunately, due to wear and tear and age of my pool heater, it needs to be replaced. So we will see how the rest of the claim goes. But I would recommend these guys in the future.

The technician was courteous, professional and knowledgeable. He was very careful in protecting the adjacent surfaces and to not damage the flooring under the appliance. He quickly assessed the problem and, although the repairs have not been made yet, parts were quickly ordered and a return installation trip has been scheduled.

Took a couple of days to get A/C technician out to investigate my issue with condenser water backup. Sears (A&E Factory Service) was assigned to my claim. I had an 8 am to 5 pm appointment and tech arrived promptly at 8 am. After the tech looked at my issue, he said the condensation line was backed up, but his company in SC didn't handle plumbing type issues and I needed a plumber. I paid my service fee to Sears. I then called Choice Home Warranty and they sent out Air Conditioner Pros, who handles HVAC and plumbing, the very next day. Brett with A/C Pros was very prompt, informative and courteous. I did not have to pay another service fee. I recommend Choice Home Warranty.

The technician you sent was most kind in getting to us sooner than we were told. He lived quite a ways out and worked quite late to get us taken care of, however as we had hoped the problem to be solved, it continued to leak and hiss. Unfortunately we could not wait on him to come back as this was on a Thursday and we were to have to wait another week. We live with a dementia relative that could not understand what was going on.

This Warranty is a scam. They keep rejecting every clam I submitted. I have Choice Ultimate which is the premium one. Don`t waste your money. They believe whatever the tech told them. One came and he did not do anything and I ended up paying service fee. $75 for not doing nothing.

Mike was very nice and explained what part needed to be ordered. I received an email showing he will be here 5/22/24. I never received a call or email or text that he was not coming. I stayed home 1/2 day waiting. Then I found another email from Choice Warranty showing he would be here 5/29/24. Again no show or phone call, email, or text. There's no phone number available for me to call. These missed visits were very disappointing.

Ice maker not working. The ice maker has a water leak and the ice gets frozen in the bucket. Tech came out and because the ice was frozen in the bucket he said he would have to come back after we defrosted it. He turned the water off to the ice maker. We defrosted it and a different tech came out and said it looked ok and he would have to come back to replace the ice maker. That is the last we have heard.

Everything went well with tech and the tech fixing it. The only thing I had a problem was that it took too long for the company to send tech and fix the unit. Had to wait 4 days and it was very hot. I understand it was memorial weekend but still would have been great to send sooner.

Whoever took my call on May 30th 2024 needs a raise. She was very patient and helpful. I was frustrated with my claim but she handled it so professionally. Keep your good employees happy. :) She's a keeper! It's people like her that makes me want to renew my account.

We have just made our first claim since becoming CHW customers earlier this year. The process for submitting a claim was very easy to do online and the response time was very prompt. CHW made sure we were kept in the loop as to where our claim stood and what would happen next. When the claim was approved, we were notified by CHW outlining the next steps. The responsiveness of both CHW and the local company providing the services have been a very positive experience for us. This is our first experience with any type of home warranty program but we have become believers in the services they provide and the advantage of having a plan such as this. We would highly recommend Choice Home Warranty as a premier home warranty company. Thank you for your help.

14 calls and two weeks later, finally had a quality technician assigned to our dishwasher claim. Disappointed in the time it took to resolve our issue. Didn’t even offer to waive our $75 deductible for all our inconvenience. A number of the calls I made even went unreported. Service response time is unacceptable. Was promised much better than this when I purchased the plan.

Very impressed with my first experience with Choice. Very professional and courteous. My tech from Bennett and Sons was excellent and their customer communication was exceptional. I will recommend Choice to all my friends. I had my problem resolved quickly and professionally. Thank you. Also, will highly recommend Bennett and Sons.

Everything seems to work well with Choice compared to our last company. Submitting a claim has been relatively easy. I generally do it online and then communicate with whatever company that gets the claim through text and email. I've been satisfied with all of the techs too. For my recent claim, I had a leaking washing machine. They replaced the fill valve and it's all good now.

CHW was very responsive and getting a technician out quickly on the holiday. Cox Building Service technician was very professional and address the problem very quickly to get our AC back working. Due to the extreme heat already in Bradenton Fl it was very quick service. We were down only 2 days, without our AC. CHW did an outstanding job getting a very good technician out to us on Memorial Day to save the holiday.

The handle on our faucet was broken, the technician did a temporary fix. I am afraid that the same problem will happen again. I am trying to avoid making another evaluation fee of $85.00 when the same problem happens again. I am hoping that Choice Home Warranty will be kind enough to have the technician REPLACE the faucet. I am a loyal and long time customer of Choice Home Warranty.

The heat index was 112 degrees in my area during the Memorial Day weekend, my A/C went out and we were without service all weekend. Choice home warranty DOES NOT provide emergency service. A request was made on Monday at 7:30am but a technician was not available until Wednesday. Basically, in an emergency situation “You are on your own”. The panel needed to be replaced, I was only authorized the cheapest base model. Not the one I already had in my home. The technician offered an “upgrade” for $500 out of pocket.

The technician was very knowledgeable and extremely courteous. Listened to the problem and fixed the problem. The technician called prior to coming and showed up on time. This was my first time dealing with Choice Warranty and they made the experience very pleasant. Would highly recommend them to anyone purchasing a home warranty to cover anything in the home.

Easy and quick response time, so happy it was resolved before any additional issues happened. It was easy to fill a claim and then speak with technician. Technician was as timely, sent photos of work done, gave me a call to explain issue and repair. It couldn’t have gone any smoother, very satisfied

I was thoroughly impressed with their professionalism, efficiency, and responsiveness. My queries were addressed promptly and accurately. The team's attention to detail and ability to deliver results quickly was impressive. What particularly stood out was the speed at which they responded to my needs. I would highly recommend Choice Home Warranty to anyone seeking a reliable and effective service.

Stayed in contact about arrival. He actually came earlier than originally planned. He was very professional when he did arrive, checked out every aspect of the unit and answered all questions when asked. I hope the same serviceman returns when the replacement part arrives. I think I have said it all, except hurry up replacement part; it gets hot in Georgia.

D & J Doors came and fixed the problem. They were very experienced and professional. I definitely would request them again. They were able to accommodate my time schedule with an appointment and kept me up to date with the arrival time. I give them a 5 star rating and definitely recommend them.

My claim was addressed in a timely manner. The Technician James who was dispatched from Good Ole Plumbing Company was so professional and knowledgeable. Even though it was an emergency plumbing situation my experience with Choice Home Warranty was wonderful. I have told my friends and colleagues about this company and encouraged them to contact Choice for additional information.

The technician(s) are great, they are sympathetic to the fact that I'm covered with CHW. It takes forever to get service, things are NOT covered (read the FINE print), substandard is the rule, and forget an emergency...CHW will be sympathetic while you freeze or melt or flood... Not worth the money and stress.

Great service, fast turn around. Not only from the warranty company but also from the company they picked to send to my home. They came and were very friendly, were thorough in their examination and were ultimately able to work back with warranty to help me with my issue. I would advised anyone to have home warranty, specially Choice Home Warranty.

The technician was on-time to begin with! He was very professional, courteous and knowledgeable! He came in and assessed the situation and went right to work! He had my drain opened in no time. I would refer him to anyone!! Gerald Sent me the address of his friend and he said he would be better off 7pm it was

I've been with Choice Home Warranty since early 2022, and did have any issues on one of the first calls to have my refrigerator ice dispenser repaired. They sent out a repair technician and analyzed the ice dispenser but was unrepairable due to the model was too old, so they couldn't repair it. Last week my refrigerator stopped working completely, not cooling or freezing. I went online to place a claim and a repair technician came out to analyze it. It was the motherboard that went out, so I explained that the ice maker did not dispense the ice, so he looked at it and said was an easy fix for a full repair. He had all replacement parts, he needed in his work truck to repair, but needed an approval from choice home warranty for the parts and labor to complete it. So he waited approximately 40 mins or so but no returned called, then left with an apology, because he could've fixed it right then.

Christian the tech that came out he was very courteous, very efficient in his evaluation, explained everything well to where we understood the process. Would definitely want this gentleman, to come out and service in the future if needed. We have been with Choice Home Warranty for a while and expect, Choice to send their most qualified technician, whatever the repair, that why we have continued as customer. Hopefully renewal will not go up too high. We will stick around if affordable.

Has always been good over the past several years. I am still waiting for replies on my HVAC and sink faucets. What did I do wrong. Nothing that I can determine at this point. I am and will continue to wait until I receive a call according to the information that I read.

Contacted Choice on Sunday (Memorial Day weekend). Received a response on Monday. Service departure came out on Tuesday (right on time). Service person was polite, knowledgeable and was able to fix the problem. I would recommend Choice Home Warranty to anyone looking for an honest repair service company. We have used Choice Home Warranty a couple of times and have been very satisfied with their service.

Your rep came in and fixed our A/C issue as it was not cooling. He arrived at the time projected and appeared to have the knowledge and experience to fix the problem. The entire process of submitting the claim, communicating with the service provider and getting the job completed was easy on the customer.

I wish I would have known about the VIP offer before I received my call back. I am a realtor who send a lot of business your way. I wish I would have received a better offer for providing business to all of my clients.

Tech arrived right on time, clean. Dressed for work that he was scheduled to perform. Once he was told the issue he went right to work on correcting the issue in a very timely manner, explaining everything that he was performing. I would recommend this company to my friends at anytime.

Thank you for prompt return call. Mark was very efficient and informative. When he returned me my call. Hopefully I receive this schedule appointment, soon. He spoke 24 hrs. Return call from technician, it's important, due to the fact that a/c is very needed due to high temperature in this days...Today was 98F!

We have a water leak that has forced us to shut off the water at the meter in order to keep the leak from doing further damage to the inside of the house. Our appointment for service is scheduled in 5 days. So in that time we cannot take a shower, use the bathroom, water the lawn, and have water for cooking due to having the water shut-off. Five days is a very long time for not having any water and a terrible inconvenience.

We will see how long it takes to get a answer from the repair service hopefully not long. Your response time is great but you're not able to fix the problem, in the past your service company was great. Fixed my garbage disposal within 2 days. The pool will be hopefully just as satisfying. I'm extremely happy that I changed providers.

Company is a scam. Customer service is the worst in the world. RUN!!! DO NOT USE THEM. They are a complete rip off. Vendors that they use a low budget and unsafe to have in your home. They demand you take the cheapest replacements with a very bad attitude.

DO NOT use this company. We bought our first home and we thought we were being smart by getting a home warranty. About a month after moving in we noticed a small leak under our kitchen sink. We filled a claim and we're told it would be 48 hours before someone could come out. No big deal, we stop stopping using the kitchen sink and waited patiently. 48 hours turned into two weeks and still no plumper. We had no choice at that point but to use the sink minimally as we have 2 small kids.

Submitting the claim and a quick response from a vendor were excellent. Wish appointment for repair could be arranged sooner than 6 days after claim submitted. Claim processed and vendor called same day, but appointment for repair visit could not be arranged until the following week. Vendor called on Wednesday May 29 and advised first available repair appointment was not until June 4. Wish repair appointment could have been arranged either May 30 or May 31.

The automated system didn't work for me, had to get someone to take the info. But once that was done the process was done quickly with no problems. Got my appm't within 4 hours as promised and with a company that I know has taken care of problems for me in the past.

I am a bit concerned about the service I will receive. Richard ** was my service rep, The address on the contract was not correct. When I called I got someone in a foreign country that could not understand me or I her. I’m not sure the correction was made. Richard told me the phone number he gave me was direct line to him.

It take too long to get the credit at Lowes. Don't forget people uses their appliances daily. I also don't like that we have to use Lowes when we only get partial reimbursement on our appliances and we have to pay out of pocket, where maybe we can find it less expensive elsewhere and save some money.

I highly recommend HVAC Heroes, LLC., located in Phoenix, AZ. The team, particularly Sergio and Bob, were quick to respond and adept at diagnosing the problems with my air conditioning system. After a thorough assessment, Sergio efficiently repaired our unit. I was thoroughly impressed with the exceptional service quality and their excellent customer communication.

I spoke to Bruce on the phone, he was very professional and courteous. He answered all my husband's and my questions and did not rush the conversation. We have had another warranty company for the past 4 years that the builder originally bought the first year and for the first two years, we were satisfied. After that time frame, they were not cooperative and didn't seem to care about our home or concerns.

DO NOT believe the very high reviews this company got online. This company IS HORRIBLE in so many ways!! Very hard to talk to a live person, they deny coverage so many times and they contract with technicians who would bill you for more money OR get their $65 service fee then tell you it’s not covered!!! I am a legitimate policy holder (**/ Acct# **).

I call regarding my faucet was loose at the base and some plumbing stoppage in master sink. The sinks were fixed but the Tech said the faucet needed replacement. So, about 20 minutes later after Tech left got email denial on replacement.

Choice has been good to handle problems for me. The way you report the problem is easy and they stay in contact until the problem is resolved. The only reason I didn’t give five stars is because they agreed to repair my refrigerator for almost $900 instead of offering me money to get a new one. The refrigerator is 19 years old.

Almost everything I have to say about Choice Home Warranty and OSP Plumbing is of a positive nature. After I submitted my claim Choice Home Warranty contacted their contractor (OSP Plumbing) who showed up the next day. The OSP service representative inspected the water heater and determined it to be beyond repair. Choice approved my claim in a timely manner and OSP set up a delivery date for the new water heater. My only issue was it took eight days to replace the water heater so I was without hot water for that length of time. The OSP service person was professional, patient and very informative in explaining all the questions I had regarding the water heater. Even though the time it took to provide me with the new water heater seemed a bit unreasonable, I can only say my total experience with Choice Home Warranty and OSP Plumbing was very positive. I want to thank all the parties that were involved in the replacement.

The service on this claim was outstanding. The service tech was absolutely outstanding. He quickly diagnosed the problem, contacted Choice and the claim was approved right away (within 10 minutes). He was in and out of my house in about 40 minutes. Choice was very good on this claim. The appointment was scheduled in a timely manner and I was provided updates as they were necessary.

It was very hard to connect to customer service. It took too long. I had to call too many times; the phone kept disconnecting. It is better to talk to a live person than the recording. It was frustrating to wait that long to get a service. I hope you will make some adjustment regarding this problem.

I am not the happiest with my service from Choice Home Warranty. My first disappointment was seeing that my monthly rate was increased by $10 every year. I was never contacted when my contract was up, and they just automatically renewed, and I never seen in that contract that my original quoted rate would increase by $10 each year. This was a HUGE shock and very disappointing. Also my most recent claim to service my furnace for a gas leak took them over a month to find technician, and who then came on the holiday, and then the claim was denied. I pay faithfully every month, but the service is not guaranteed. This is very disappointing.

Edel from Handyman Service LLC was the technician sent to my home by CHW. He arrived on time (a little early in fact!) and listened as I explained the problem, then got straight to work. He was able to diagnose the issue and get all of my electrical outlets and switches in the Master Bedroom working properly. He was polite, respectful and did a great job!

We have been waiting since February to get a plumber to our house, but Dale from All-Star Plumbing and Drains was a gem. He fixed both a dripping kitchen faucet and a leaky toilet valve in the same trip and put a smile back on our faces. Thank you, Dale!

My tenant informed me that the freezer portion of the the refrigerator is was not keeping food frozen and the refrigerator section was not too cold. I contacted Choice Home Warranty and was given an appointment with A&E Factory. And later Sears Home Services. Not sure if they are the same. I was a bit disappointed that it would take 10 days for service. My next disappointment was the tech arrival window was 8:00 am to 5:00 pm. but the day before I got an update. They show 10:40 am to may 12:00. The time changed several times. I never received a text message although the site showed that I would receive messages through text.

I received great service with Choice Home Warranty. It didn’t take long to sign up for their services and set up monthly payments. The person I spoke with was friendly and upbeat. He gave me contact information where I could contact him if I had further question or needed help in the future. It was nice to have a name and number of a contact person from the get go.

I recently had some issues with my AC unit. Both Coils went out at the same time which is very rare. I believe that this is not wear & tear. You all know how to take your money but won't give for repairs. What a waste of money. I will not renew my service since you all are not willing to pay for my AC repair.

I am a recent subscriber to CHW so when I had my first service need, I had a lot of process questions. The CHW staff were very patient and very helpful as I worked my way through the questions. They coordinated the service time and date with the provider quickly. I was happy to see an email with all the details regarding my claim with all of the who, what, when and where's included.

We have had Choice Home Warranty for nearly three years now and have not been disappointed. We've been home owners since August 1998 and Choice is the third warranty company we've experienced. The coverage has been phenomenal and the customer service is spot on. We're able to log online and submit a claim no matter what time or day it may be. October 2024 is our renewal date and without a doubt, we'll be renewing.

I spoke with Luke ** who did an excellent job outlining my home warranty options and found the best plan for me. The option chosen will save me money and give me the coverage I require. I would recommend him for anyone needing home warranty peace of mind. Thank you very much.

When I made this purchase on yesterday, spoke with an Albert at ** or so he says, but when I call today, no one can help me find him and I keep getting phone calls from the said company harassing me! I need to speak with someone or I’m reporting this because now when I call back, they put me on hold and hang up! Poor customer service!

First phone call was pleasant. She answered all my questions. She did not rush me on the phone. She sent me a email telling me what we talked about so I did not forget. She was the first email that I received from home warranty. I felt good when I got off the phone.

Placed a call for Service on our Air Conditioner over 24 hours ago, as our temp has climbed to 85 degrees and it is 90 + degrees outside. At this moment the only correspondence that I have received is that Choice is working on it and thank you for my patience. I will call shortly and give it 48 hours until I blow my cool, both figuratively and literally. Will submit a follow up review with the resolution. To be fair, in the 9+ years that I have used Choice, there have been few less than great experiences,

I bought the warranty 6 months ago. I filed my first claim on May 22. I told them then that I was concerned about the upcoming holiday week-end and wanting to get it done before then. They sent a repairman the next day who said it had to be replaced and that it was a typical change-out. I paid him my deductible. The following day I was informed by Choice that there would be an additional $300 I would have to pay for "modifications". I called my adjuster (Tanya) who said it was a necessary fee. I told her that I had installed dozens of water heaters and no modifications were necessary. She said I could call the repairman and ask for an adjustment, which I did. He told me the $300 was non-negotiable and that it was because Choice only pays half of the labor.

When I called Noah for information regarding home warranty coverage for my home, he was very polite, informative and very professional. He answered all of my questions thoroughly and to my satisfaction. I hope that Choice Warranty coverage is as professional, thorough and pleasant as my experience with Noah. Time will tell, fingers crossed. Thanks Noah.

You know when it rains, it pours? I recently purchased a home and two months in, everything starts to act up. I’ve had an AC guy, and a plumber out and am having a gas oven guy out soon. Everyone has been prompt, courteous and efficient. I don’t dread needing to set up appointments as I can do it easily from my phone and everything is handled promptly and with care.

I was recently denied a claim regarding my spa leaking. The agent's denial was clearly due to lack of knowledge of my pool system. They are denying my claim based on a claim from a year ago about pool solar panels leaking which is a completely separate system that is no longer in service. I have been a long term customer of Choice and have a renewal due in Nov 2024 and will not renew due to this denial.

I got disconnected from the original associate who I was speaking with. I tried to call back several times and got the wrong person. I felt that he was getting frustrated that I was calling back. When I addressed him on it, he tried to clean it up. I am now a customer for a year. I hope your warranty service is better than your front-line service of associates.

I had 2 policies with Choice Home. I made a claim for a leaking water heater which needed replacing. Over a week and daily phone calls and I still had to pay over $900. When I signed up I was told everything would be covered but that was not the truth. When I cancelled my 2nd policy I was only refunded a third of what I was owed since a claim was filed. Choice Home Warranty is a deceitful company and I would never recommend them.

This was my first contacting you for service. Unfortunately, you could not find technician to help us. Very disappointed. Fortunately, the display panel began to work again and I cancelled our request. I hope this is not the case in all things. Otherwise, there is no reason to purchase your monthly service.

The tech was very helpful and he diagnosed the problem quickly. He told me what the next steps would be and I already have a follow-up appointment. The payment for the visit was easily sent since I did not have cash on hand. I would recommend this tech and company for dishwasher or other appliance issues.

Dan, the Tech from ADM Plumbing was great. The scheduling of the appointment was quick, he came on time, determined that the unit was bad and got authorization to replace it and did so. He was very helpful and pleasant to work with. I highly recommend him and will do so should any of my friends need a plumber.

I went online and requested repair with Choice Warranty. My Sears Dryer stopped heating. Choice emailed me a contractor who called me and set a date and time for the repair, Contractor came at the set time, had the part on his truck and the repair was made on time. Very happy with how easy this service was.

Choice Home Warranty technician determined that outside condenser for upstairs needs to be replaced & wrote the same to warranty company. He said they called him and asked for a quote for uncovered costs for both condenser & evaporator coil. He gave them the quote as $1830. But they approved him only for condenser. They sent me an email only approving for condenser with uncovered costs of $1830. Technician said that for condenser uncovered cost is only $800. Technician & I are both trying to reach them in vain to correct their mistake but no response even after 2 days. I feel it’s cheating because they took the quote of $1830 from technician for both condenser & evaporator coil but trying to give me only condenser. I have been calling customer service to have a case manager call me but I haven’t got a call even though they keep saying I will get a call.

Very professional and knowledgeable. Communication was great and timeliness was on target. We have already received a phone call back with his ETA to finalize the fix for our unit. He did a great job explaining the issues with our unit and cleaned up after himself. We highly recommend him to others.

Great job, and quick as well. The plumber also advised me on another job on my outside faucet. He was a very nice, polite person. I would have no problem making a recommendation. I'm sure if you joined Choice Warranty, your experience will be as successful as ours has been. This is the third home my wife and I have utilized Choice Warranty.

Professional, surveyed each repair before starting, did not rush, made sure everything was in topnotch shape before leaving, explained everything to me. Well-groomed, use shoe covering when entering home. The vehicle was sparkling clean including the rims on the tires. I could not have been more happy with the gentleman!!!! Thank you~Very Polite, too!!!!