Choice Home Warranty Reviews

Very nice, professional, explained everything to me. Called and told me what time he would be to my house. Knowledgeable about my heat pump, made me feel comfortable. Wrote and sent in his report while still at my house so I would know. He answered all the questions and filed it immediately, so as not to delay what had to be done

The technician was extremely professional. Let me know at all times the appointment time and his knowledge of the issue was very high. He was cordial and explained what I should do to avoid the same thing from happening again.

Maurice was very Courteous and Knowledgeable about all available questions I had. I was very Happy with My experience. I would recommend Choice Home Warranty To Anyone Needing a Home Warranty. They are Very Respectful and willing to help the customer any way they can,.

Last person I spoke to from Miami was very helpful. The first three people I spoke with didn’t know what they were telling me. She took time to look it up and yes I am covered. Also offered me to find my own here and submit the bill to them.

Before I even completely read through the Choice Warranty site, I received a call from William at Choice Home Warranty. Our conversation was pleasant and professional. He answered all of our questions. He offered us a reduction in the monthly cost by signing up for three years +6 months free, after I said a six year plan would be too costly right now. He was not pushy, he was affable, and we felt as though we received a good product for our money. Of course, time will tell if everything that the company says they will do will come about. I will come back with another review if there are any contradictions! So far so good!

Locates and schedules professional techs that come in a fair amount of time. Everything can be done online including scheduling and contacting assigned tech. CHW covers everything as contracted. If not covered, tech offers a good price on what uncovered work is needed to fix any home repair need. CHW has replaced a washer and a refrigerator for me under this contract. Need I say more?

Had an appointment for 11-3 today and it is after 3 and still no technician. Not very happy, I have been waiting all day and my wife has an appointment that she had to miss because she needed me to drive her.

So, the service man stopped in to see if he could locate the problem. He feels he has, and has ordered the part. He seemed very knowledgeable and was very kind. I expect to see him again in approximately 2 weeks to service (repair) my dryer. I was thankful I did not have to speak with the (out of the country) call center as they read from cue cards and are very frustrating. I will also post my report after the service is completed.

Fast & informative. He helped with all of my questions. Although, I did not get the 6-year deal, he did talk to me about all the ways that I could save more money. I enjoyed talking to him. He seemed extremely honest and that's why I chose to return.

Technician was very knowledgeable and efficient. Went straight to the problem and repair the appliance quickly and correctly. I would highly recommend this company for home warranty. This was my first claim and I was pleasantly surprised at the outcome.

Choice Home Warranty has been a blessing. I have always had positive experiences when I have needed to make a service call. Well almost always. I had issues with one provider but that was resolved as well. Anthony was great. He arrived earlier than expected and had me back up and running in 20 minutes. I appreciate someone that deals with electrical issues because I DO NOT!

Everyone at Choice Home Warranty always takes great care of us. They get the job orders out right away. The Technicians who come out are so friendly and quick to get the job completed. Thank you for all you do.

I got assistance today from Shemar **. What an amazing customer service. Not only he provided me all the available options of the insurance but also recommend other optional insurance options. Talked to his supervisor to apply some special discounts when I committed for a three-year term. Thanks, Shemar. Exceptional client service experience.

Daniel B - Seemed to know what he was talking about and answered all my questions to my satisfaction. Made a great deal where I would not need to make a monthly payment. Great for my budget as I am retired and on monthly limited budget.

Their sales rep are RUDE and when you do have CLAIM Expect that you don't get what you paid for! Save your money or go to some other company! Base on my personal experience. But feel free to experience it if you want stress and frustration.

We had 3 appliances that went out at the same time. We had to make several changes to the service calls and Choice was great. Very flexible and accommodating. We were assigned 2 separate service companies and we wanted to have the same one fix all 3 appliances and they accommodated that too.

Washing machine keeps stopping and showing error code. When you press and hold the start button it just rests and shows error code. Unplugged the unit as instructed, waited for half a day then plugged it back into the wall. Still had the same error showing.

On March 20, 2023 we received a phone call from Tim a sales person with Choice Home Warranty. Long story short, after he kept saying "no pressure, no pressure", that's all he did was pressure us. Would not understand that it's our right to get the best possible rate and we were shopping around for the best deal/company. I finally had to hang up and he ran a charge for $1,485.00 that we did not authorize. My question is, is this the way you treat the seniors and veterans that contact your company. NO THANK YOU!!! I will be telling all my friends not to deal with your company and I will be posting it on social media.

I was well-pleased with Avery. He is a pleasant, respectful, competent tech who knows his job. I would definitely recommend this service if their techs are all like him. I do not have anything else to say about the experience.

First claim I found with Choice Warranty for a repair needed to my dishwasher. Response time was within one day that appointment was set for 2 days later. Technician came on time and was able to pinpoint the problem, had the part on the truck to repair it and did so in a timely manner. Experience with the technician was really good and even though the repair was minor if you do not know how to repair it yourself what are you going to do.

I am a new customer and I was curious how well this warranty would support me after only a couple months of membership. They are replacing my very old washing machine at a generous prorated amount. Their settlement was quick after sending Mike from IQ Appliance who was prompt, efficient, courteous, very capable. I am impressed!

Your customer service is friendly, courteous and responsive to my issues. She understood my problems with my leaks. And followed up on issues with my bathroom. Your response to my previous claim was quick and on time. I am pleased.

My heating coil needed to be replaced to allow the AC to work due to the fact that I have a heat pump. Choice Warranty took at least 2 weeks to approve replacement but that time I paid out of pocket to replace the item that needed to be replaced. I had asked for a cash buy out after several days and was given the runaround.

The person who put in my claim was very helpful and courteous. She did a great job In helping me, what I needed to be worked on, and answering all my questions and getting my appointment set up very quickly.

Choice Home Warranty cannot find a service company in Central Louisiana. It seems that every company they've worked with in the past has been burned in some way or another. The best service company that I've worked with has been shorted by choice and paid less than the agreed upon price. When my contract with Choice expires, I'll not renew it.

Plumber sent to fix toilet that was wobbling then leaking. He found the Flange broken and had to replace it. YOU decided it wasn't broken but installed improperly w/o seeing it other than by picture(s) and refused to pay for the replacement, you would only pay to replace the wax ring, which was NOT the problem. I had to pay $387 out of pocket for what should have been covered by you.

I have been paying service fees for several years to get my washing machine to work properly. They come out and it works for a few months and the same thing happens again. Repairing it is not working. The machine shakes and the noise it makes is unbearable. The panel was not working last year in July. They replace a button on the panel. Does not match anything on my machine. They sent a technician out last week and he said the panel is bad. They are going to replace it. How many times will they replace it? I am not a happy customer.

CHW lists too many parts on door not covered by them. I purchased a 3 year policy, which I paid cash, not a payment plan with them in 3/29/2020 to repair broken equipment within my home and my garage door is totally useless with a broken spring so the 3 year plan which I paid cash for is totally useless to me!!!

I was impressed that the technician was able accommodate the request of moving my appointment day and time up. He came in got right to work. I had to call him back due to the fact the heat went out half hour after he left, he returned within the hour after the call back. Since then the heat has been working.

Zero star is what I would give your customer service. I had requested 3 times to speak with a supervisor and was told no one on the floor was available and all 3 times was hung up on. No callback or an apology. Very rude.

I was very happy with service I received. The gentleman was very nice and called me back when I asked him to. He explained everything so that I understood the plan... Thank you to Yehonatan ** who went above and beyond to make me feel comfortable in the decision to get Choice Home Warranty for my house, roof and pool..

The technician arrived for appointment prompt as scheduled. After identifying problem called to obtain approval for work, he was always courteous and resolved the problem very timely and also advised how to maintain properly. It was a good experience. Handled professionally.

Phone conversation with Daniel. He was helpful in answering all my questions. I know he needs to try to close the call and he did indeed acquiesce to letting me call him back. He worked to get the lowest rate.

We'll see how your company stacks up as we progress. So far, great service. I guess we'll see once a claims is submitted. I purchased 3.5yrs in full.. Let's pray I never need it since 90% of my items are new or under warranty. Thanks.

I was helped by Shamer for warranty service and Dale for ADT. They were professional and pleasant. They were both very knowledgeable. I asked several questions and they responded with care and understanding which with seniors like me is a feat nowadays.

Received a call offering several services for our new home purchase. One being Home Warranty. The callers were very polite, detailed in their explanations and helpful. We were happy to make a purchase and appreciate the call. Thank you Carlos!

Getting through to the automated and then to a Rep was very easy. They are working on finding a tech that serves this area and making the appt. for me. I would definitely use this company again for my appliances needs.

Your representative Adam ** was thorough, knowledgeable and kind during his explanation of your warranty service, which helped me decide to go with your company. Thank you for hiring employees like this to help customers make their decisions regarding value and service.

Bruce ** was very professional, you made me understand the policy's monthly payment and service payment. I was also told my payments would be for one year and then renew in one year. He also told me about the three year plan I declined.

Latasha provided great customer service, was very knowledgeable on the subject industry, able to sell the products’ strengths, accommodating and flexible, able to answer my questions and made me feel comfortable. She did an excellent job, would definitely refer to friends and neighbors.

Marcus was great. He was patient and answered all my questions. Very knowledgeable and professional. I was on the fence between Choice and American and I feel assured I have made the best decision. I will be recommending Choice to my friends and family.

They were very professional, and they were early and cleaned up after they were finished repairing the refrigerator. I was very happy with the service they provided. I would want that service company to come back and fix my refrigerator again if needed.

Very professional in diagnosing the problem. I would recommend Choice Warranty to friends and family seeking home protection services. It is definitely worth it. The cost rivals all the other services that are available. Please continue to do such an outstanding job to satisfy all deserving customers.

Late Friday night my water heater leaked 50 gallons of water and flooded my first floor. I immediately submitted a claim. Didn't realize CHW was closed. Working until 5 am or longer trying to vacuum water (with my carpet shampoo) that was unstoppable. I called Saturday at 9 am and spoke with a CHW representative whom was very patient. I received an email that my claim was accepted and searching for a plumber. Unfortunately no one was available. I had a certified plumber that was available to inspect and give a diagnoses why the water heater leaking. I asked, the representative "will I be reimbursed for out of pocket expenses?"

My heat went off, stopped working and it got very cold. I called Choice Home Warranty and they sent someone out within 24 hours. It was something with my furnace. The guy was professional and very knowledgeable. He put the part on and Voila heat in minutes. It only cost me $75.00. So worth it.

The technician was very nice and professional. He did call ahead of time before arrival, and did arrive on time. Was very patient in making sure that his job was complete and correct. He did make mentioned if anything goes wrong to give them a call, I thought that was very professional on their part.

Reported problem to CHW online. Got a quick response from them by phone call and email. They sent a Tech next day. Tech found problem. Informed me and submitted claim to CHW. Got the 'go ahead' from CHW. Tech got the part needed and replaced old part in a few hours.

Don't be afraid to click on the link below. Choose Choice warranty for your home repairs. You won't regret it. Very affordable. I got coverage for both my homes for less than 160.00 dollars a month. Choice Home Warranty took a big load off my mind.

The repairman did a great job however he was late by two hours. Also he didn’t have the parts needed to complete the job. So he had to leave to get the garbage disposal. That took another hour. It was worth the trouble.

Have asked for help 3 times within the last year and not once have you found someone to help. I found help for 2 of these items, had them fixed, then you wouldn't pay. I will most likely NOT renew my contract when the time is up. Obviously you are not paying enough for people to do the work. You need to realize prices have gone up and your compensation for jobs needs to go up too.

Response was quick. Making me feel that you care. At times you send a request and it gets lost in the shuffle. Yours was fast and informative. I will be waiting for your further instructions. So far very clear. Thanks.

Choice responded quickly, set up an appointment and showed up at the house on time. The service provider was very knowledgeable and explained what he was doing. We were very happy with their service, and everything is working well. Thank you!

Came in on time and got right to work fixing our dryer. They were very polite and efficient. They completed the work quickly and left no mess at all. Would have them back in a heart beat!! Great guys for sure.!! Thank you for sending such wonderful Technicians.

Choice Home Warranty has been excellent to work with. Claims are handled quickly and fairly. The amount we've spent has been a worthwhile investment! We would recommend to every home owner. We've been satisfied with all the vendors/contractors we've worked with with the exception of one but CHW satisfied our grievance with them.

The repair technician was very pleasant and arrived on time. He explained the problem to me, and diagnosed the problem quickly. The service call went very smoothly. He will return to complete the repair. Thank you very much. Thank you - Thank you - Thank you - Thank you.

Dishwasher and Refrigerator fixed quickly and quietly in good fashion. Thanks Choice Warranty! Just lately my Microwave kept flipping circuits and would not work. I contact Choice Warranty and got setup for a look see soonest. Hope you give them a try, price seems fair!

AC drain line plugged and coils needed cleaning. Only covered the clogged drain line. Preventative maintenance not covered. A regular maintenance program with a service call fee would be of great value to the customer and save CHW money in the long run.

You asked in the email how I'd rate my technician. The technician, Kevin who serviced my door I'd rate a 10. He did a phenomenal job. But here you're asking about Choice Home Waranty and with them I'm not pleased. Had to waste a day off because they messed up the service date. Would not recommend them.

We had a plumbing issue and we called it in...They came out and took care of the issues, no problem! Outstanding professionalism and courtesy. I had reached out to the customer service of the faucet company for parts and got nothing but the run around. Once our plumber came on board, he called that same company and got the wheels set in motion for replacement parts. Now once they come in, our plumber will come back out and install them for us! Again, outstanding, above and beyond professionalism. Thanks for everything.

Didn't like price for dishwasher. Dishwasher cost more than $246. Do not know if it is worth having Choice warranty the price for a replacement. It is a lack of discount not a replacement. We would like to see long-term customers get better choices When it come to replace in appliances and home.

Eddie was my technician. He did an excellent job, very correct with his workmanship. I hope he will continue to repair any other warranties I will have. THANK YOU for sending him. Sincerely, Diana **.

I reported my problem online and per usual CHW got right on it. The tech group assigned was the one I had a bad experience with when my washing machine needed repair. Scheduling was a major problem. So I called CHW and asked if they could send someone else. They did without reservation and the scheduling was easy, the tech arrived at a reasonable time and the job got done.

I have never been more dissatisfied with a service in my life, submitted a claim on my refrigerator and was told it would be serviced on wed between 8-5pm, I get a call at 4pm saying that the tech would not be coming out, I taken the day off of work for this to happen, then I called the 800 number and talked to someone in the Philippines, this did not go well. Person couldn't speak english let alone understand it, if I had known this was going overseas somewhere to handle my issue I would not have ever signed up, needless to say I have to wait a week to have another technician come out, totally un-acceptable but what can I do about it? Not a darn thing.

It was decided by Choice that our washing machine needed to be replaced rather than fixed, so they're giving me a $323 Lowe's gift card to purchase a new one. That amount just about covers half of the cost of a new washing machine. I was under the impression that Choice would replace a unit at full price.

The job the guys did was great. The appointment was a little confusing but got it worked out and Eddyson Plumbing did a great job. Choice is definitely a good and respectable company. Definitely would recommend them.

Hobbs Appliance was quick and very responsive. However we are deeply disappointed that we only received $192.00 for replacement of a built in microwave. That is not even 30% if the cost of a new one. We both think that is a rip off. Very disappointed!

My microwave quit working. I started a claim, it took I believe 4 days to get someone of Choice Warranty's pick out here. I could have had someone here the next day. That's not my main complaint, my main complaint is that Choice Warranty decided to replace my microwave. The deal is with this warranty that if they replace it, it's of equal or closest to better than what I currently have. Well they offered me 190 dollars for a new over the range microwave! What can you buy for 190 dollars!! NOTHING!! They start at about 300 bucks and go up from there. So I'm waiting for a call back to discuss this but nothing so far.

A picture was sent that looked like one of the electrical wires had paint on it and you all completely denied the coverage. Terrible. No other investigation was done on your part. There were multiple (25) outlets that needed to be changed and you denied it based on one picture.

The processing of my claim was very quick and a service person was sent the same day to look at my Microwave. It was not fixed but the service person came on time and was able to diagnose the problem. He was courteous and professional and there is a plan to fix it or replace it.

I was referred to Choice Home Warranty to research as a possible "buffer" to my home repairs and maintenance. Although at this review I have not actually used the warranty. I am optimistic this will be a great complement to helping me afford repairs and maintenance. Thank you for providing the service!

This is the first time I had a need to make use of my Choice Home Warranty and it was a truly amazing experience! I have had other home warranty products that would make you wait on hold for extended times to file a claim and wait on hold for hours trying to get them to fulfill the service that they are supposed to provide, This is definitely not the case with Choice Home Warranty! I was impressed also that the plumber called to handle my issue was a 4.5 stars vendor. The other warranty companies vendor were 1-3 stars, if you could find them to research them at all. An all around GREAT first experience with Choice Home Warranty!!!

While the appointment took time to schedule, the technicians were friendly, courteous and explained all the steps they were taking to resolve my heating problem. Afterwards they described in detail what they had done, the steps taken to resolve the issue and what they would recommend going forward. A+ for them.

Plumber was on time, pleasant and professional! Did the rather difficult work very competently! I Would not hesitate to use him again! He tidied up after himself and left the work area in good shape!

Open Claim on 2/23/2023, Contractor set initial appointment for 3//2023, I was contact via text by contractor on 2/242023 to explain the issue and provide the model of the dryer, I replied the issue and a photo of the Brand and model of the Dryer, technician show on 3/2/23. Look at it, did not open or check the inside, took a photo of the model, request the deductible and advice he ordered the parts and reschedule for 3/17/23, finally the issue was fixed but it took almost a month to be resolve.

Customer service answers phone immediately, no irritating long waits, like so common this days…Very respectful. Thoughtful. Warm. Friendly service. Because of this we are a Choice Home Warranty “groupie”. Keep up the good work guys! You make the company look good.

Updated on 03/23/2023: Submitting the case was super easy through the online portal. The repair guy came out the next day, ordered parts and then came back in 3 days. We only had to pay for the first visit. So far this has been well worth the money!

The repairman came out and checked the dryer, determined the parts needed for repair and said it would be three to five business days to receive them. A week has gone by and I have not heard from him. I would expect to hear if there is a problem in receiving the parts and would like to know the new time frame. I have no way to get my clothes dry after washing them. PLEASE HELP.

5 stars for Choice Warranty. When I reported my issue the representative was kind, professional, and helpful. My issue was solved within 2 days. I would definitely recommend Choice Warranty. I switched from another warranty company to Choice and I am glad I did.

I had James "We Fix Appliances" yesterday,,, He was patient with me, I am hearing impaired..He was quick to determine the problem and 1123 done. He was so nice...Choice is fortunate to have him on their list... I was fortunate that it was James that serviced my dryer...

Technician found a short between small garage and large garage fluorescent lighting fixtures. Technician explained that solid wiring during time tends to move. For this reason it appears that when after time these wires can potentially cause a short if they're close to other wires.

I was very pleased with the way the technician assigned to my problem handled the issue. Choice failed to promptly assign the call. It took 6 days and 4 additional calls to get a technician assigned. I was only requesting a confirmed service schedule not an immediate response.

Chris with Sears did a phenomenal job in repairing my fridge. He explained everything he did in order to get it operational. I am more than pleased with the job he did. I made a wise choice by enrolling in Choice Home Warranty program. I am recommending them to my family, friends and co-workers.

Brandon was so efficient and knowledgeable! I would definitely want him to take care of any heating and air problem in the future!! So thankful for our Choice Home Warranty! This is the first time we used our plan and they were very quick to get his help!!

The contractor MSJ Appliance said that he recommended replacing the oven unit because it entails a lot more work than needed and repair costs (for CHW anyway) outweighs repairing. He categorically told me that his recommendation is to replace. But yesterday I got info from the contractor that CHW has decided to go ahead and authorize the repair. Now parts need to be ordered (which can take long) before actual repair can be done. In the meantime the occupants do not have any appliance use. Am not happy. Jorge ** (homeowner)

This program sounds too good to be true. I got a good price and everything I wanted. I only signed up yesterday so I am hoping they are as good as they sound. A gentleman named Nathan was my salesperson and he seemed to "get" everything I was asking for.

Our washer bearings and drum went out. The new LG was $1,048. With it being 8 years old and parts totaling around $600 Choice gave us $547 towards a new washer. Though I would have liked more I thought this was fair. Lydia explained everything clearly. They do not include the labor which would most likely be around $250. Lowe's gave me a military discount which helped a lot as well.

This was a very quick and easy solution to my household problem. From my first contact with Choice Warranty to meeting a super repair person. All went very well and I will definitely call again. The turn around time from start to completion was exceptional.

Very professional claim representative and also the technician. Put the claim in one day, had service the next day. Everything was explained and fixed to my expectations and working good. Will recommend them to anybody in the future. They were also reasonable, only monthly pricing and service charge.

We called for repairing our low water pressure in the kitchen and bathroom. When the plumbing came out and found out that we needed faucets changed out. This wasn't approved because the job said we had water stoppage and this needed another claim. That wasn't right. They did allow the claim to be done without another charge.

My opinion of Choice Home Warranty is A+. I had a problem with my water filter in my refrigerator and they sent a very knowledgeable appliance tech who checked it out and ordered the part needed. Within two days, he was back and installed the new part and the water filter works like new. I am very pleased with the work done and so happy that was covered under the warranty.

Call for garbage disposal check & Replace new and the technician was very cooperative! Choice Home so far good! I am telling to all my friends & family & neighbors! They have good company working with and come as they promised & in my case they came same day!

The technician was friendly and professional, but I still haven't heard from anyone about actually replacing or repairing the ice maker. The gentleman didn't have the part, but no one from Choice has contacted me since then. I was hoping to have a working ice maker by now.

Felt the gentleman I spoke to was polite, spoke clearly and knew the answers to all my questions. Can't comment on the actual service as I have just joined. The policy seems to cover all the items I'm interested in and just hope if and when I have an incident, the service is excellent.

I submitted a claim because my garage door wouldn’t open. We tried several ways to open it remotely to no avail. Within hours I got a response from CHW saying a specialized company would be contacting me. I was so delighted on such a quick response from Choice Home Warranty.

Perfect: My repairman was even a little early, extremely polite, knew what he was doing and I could not be happier had you sent Elvis without the grave-dirt! I was wholly surprised to learn that the $85.00 fee was all I owed for parts and labor! So I have no complaints.

The agent I spoke with answered all of the questions I wanted to ask. He was thorough and knowledgeable. He offored me all of the discounts I qualified for. I was familiar with home warranties, but because of a bad experience, I was hesitant to move to a company I knew nothing about. When I shared that with Daniel, he informed me of the things that made this company different from others. Daniel was awesome..

We were looking for a home warranty plan. Choice was recommended by a friend & online it was listed as #1. The agent was helpful & answered all our questions, plus offered us a discounted rate, since we were seniors.

We had an electrical problem and CHW sent a professional to correct our problem in a timely manner. The company they chose is definitely a great one so this gives me hope with any future issues that we may incur.

Great service technician. Warranty service was fast and efficient. Service technician was prompt, courteous and knowledgeable. Stayed to make sure service was complete and problem was resolved. Very friendly and courteous. Had to come back to check out problem after going to shop to get parts. Excellent

They make it very unclear on what is covered and what isn't covered under the Heating Systems section of my policy. They expect their customers to know what routine maintenance needs performed like we are all HVAC technicians. My claim appeal manager Shauntel was rude and extremely unhelpful, threatened to disconnect the phone call because she didn't like that I was upset with the result of my claim appeal. You would think someone who is a 'manager' and in customer service would have some sort of expertise in the customer service category. Very unprofessional and I imagine this isn't the first time it has happened.

My garage door opener stopped working. I couldn't get someone out to look at it when I needed them. Once they came, they said everything wasn't covered and want me to pay an additional $125.00 on top of the initial fee. Not happy!

After over a month trying to get an appointment this gentleman was very professional. Explained what was going on with my dryer. Said he would order the parts and notify me when it was in and return in the evening or Saturday when it was more convenient for me so I won't have to take another day off work.

Very disappointed in the fact that the Sears Repairman or his organization gave a 9 hour window to show up to do repairs, I received the text that he would be to my house between 8am and 5pm, there was no contact way to dispute those times, He did show earlier to the appointment, but still this would cause me missing a full days work, which is no good.

Juan was an excellent technician. He found the root of the leak, recommended the fix, spoke with Choice Home Warranty for approval, then made the necessary repairs. Once the disposal was replaced, Juan took the time to give me maintenance tips and asked if I had any additional questions.

Though I may not get the answers I am looking for, the process is clear and the expectations are reasonable. I would gladly refer friends and family to Choice Home Warranty in the future. This is a solid and reputable company.

I was very dissatisfied with your service. I was told by your my service rep. that power surge caused problem, service tech. told me he did not say that. Asked for copy of report told you do not do that. Rep. said I could get second opinion to appeal. Called a contractor told him the problem I was having with my unit. He was honest and told me that your tech. was correct that the unit needed to changed because of age and wear. But it's a waste of time dealing with CHOICE you do everything to avoid paying. That's why his company no longer does service work for you.

Claim was easy to process and service technician was very professional and efficient. Technician explained everything very well and provided invaluable options on how to proceed. Highly recommended to work with in the future. Choice Warranty was very quick to process the claim and a company was assigned promptly.

Mike Check Appliance Repair. The tech came in and in very quickly fix the problem. Had the the part and fixed the dryer. I will use them to fix my appliance. Call mike for all your appliance need. He is the best.

Placed my claim request on Sat. the 4th of March. I was told that the repair would be on Fri. 10th., after contact with the repair team it was the 14th. 10 days without a kitchen sink is not actable. I think that Choice needs more than just one plumbing office for Southern California. I would not recommend choice to anyone else.

This is my first call since becoming a choice member. A week to visit. Another 6 days for part to install. I called him 2 days after first visit to ask about part approval and when it would be available. Done now. Asked to be paid on first visit. By the way I continue to receive emails and phone calls to be a Choice customer. Your people don't even know that I am a customer. Doesn't give me much confidence.

I was told the stove could not be repaired and was offered $338 in e-coupons for a new stove at Lowe's. However, the stoves are from $500 and up. I am a senior citizen on a limited income and lack the funds to come up with the difference.

The person came and fixed my garage. Quickly and professionally. And before the rainstorm came! He even helped me to change the light bulb in the garage. He was wonderful. Also looked up company and it’s highly rated.

I decided to go with Home Warranty after speaking with Adrian. When I called back to finalize, I spoke with Malcolm and he assured me Adrian would get credit for this Home Warranty sale. Come to find out, that's not the case. I am dissatisfied for this reason only. I don't appreciate misrepresentation or being told an untruth. Don't we have enough of this in this world already along with the abundance of incompetence that is out there????

The initial service was excellent, I logged the complaint around 8pm and at 9am the next morning I had response to arrange a visit the same day. The technician was helpful and quick with his diagnosis (bad pump and struts). Then followed the only hiccup, which was the time it took the parts to arrive at my home (I think this was down to whirlpool customer service not the repair people). The parts came in on a Thursday and the repair tech turned up the following Wednesday. He finished up quickly and left a working machine.

Called today to submit a claim on plumbing issues. The Lady I spoke with was extremely concerned and very helpful. I would definitely recommend her for a supervisor position as she was very knowledgeable and professional. She was so concerned that she asked if I had any other issues that were plumbing related that could be addressed while the plumber was here.

We had HVAC heating issue. Choice assigned Kozmic HVAC LLC. The technician was superb, he came same day and made correct diagnosis and changed the part next day. He was very efficient to fix the issue. I highly recommend Kozmic HVAC.

The heating system was fixed, but it took 2 days when it was very cold. I was happy that was finally fixed. It would have been much nicer if the contractor could come a day earlier. Overall, I was pretty happy.

Toilets were blocked. I needed septic tank pumped. Wasn't covered by CHW so paid out of pocket. I think I am wasting my time and money with CHW. I realize that I haven't had a claim for appliances so I should wait until then to see CHWs service response.

Although their sales tactics in the beginning are way too high-pressure, my customer service experience with them has been very positive. The contractor they sent to repair my washer insisted that Choice would only pay part of the bill. After making Choice aware of the problem, they actually reached out to me by phone to assure me it would be handled. And it was!

I feel good about switching to Choice Home Warranty. I will be getting a lot more for my money, a better price and a lower service call fee. Hopefully I will never have to use my warranty but if I do I know I will be getting excellent, prompt service.

Greg was straightforward, prompt, and offered the best option! There were no bots to get through or voice prompts; just called the number and got a live person on the phone. I appreciate this and look forward to a smooth coverage if it comes time to need one.

The technician was very friendly and skilled. He explained the repair step by step to me. He followed up with the part that was ordered and repaired my unit quicker than was estimated. Overall very happy with service and tech.

The technician was great! He assessed the dishwasher, received approval from Choice hw, ordered the part, came back when the part was delivered. Choice hw in the meantime decided they would not approve fixing the dishwasher that it should be replaced. Sounds good right? They offered me $245 at Lowe's. Dishwashers start at $350 not to mention how was I supposed to get it home and I would then have to pay for installation! Needless to say, my renewal is up in July, I will NOT be renewing. Signed, washing dishes by hand...

My dryer was not heating and when the technician came to check, he advised the wires were burning! So grateful to not have had a fire! My dryer has to be replaced and I will receive a Lowe’s gift card. Only thing I am not satisfied with is having to wait up to 30 days to receive the e-gift card. This is a major appliance that is needed constantly on a regular basis. So I will continue to have to spend more money by going to the laundry mat until I receive the funds. Hopefully it will come soon rather than later.

Unfortunately, your automated system doesn't work well. I kept saying the heat wasn't working and it said I had a broken toilet seat. Once I spoke with a human, everything went well. I was able to give all the information required and they will have a heating technician contact me.

It's okay to pay a $65 service fee to find out what's wrong but then to find out that you won't cover replacing my heater, is not good at all. You charge a lot per year for us to be supposedly covered, only to find out that we're really not. So now, we have no heat for our house and we have two disabled people and a child, with no heat!

HVAC Techs were professional. Had hard time understanding Choice home’s person on phone when I called about ac and not sure she understood what I was always saying. But overall liked the experience. Was quick and easy. I have not had any problems or concerns about the home warranty service provider thus far.

Technician did a very good job analyzing and describing problem. Did a poor job describing appliance likely cost me money in initial offer. Wrote dryer only and gas. Led to lowball offer by CHW. with CHW Dealing with CHW is atrocious!

Plumber was great at explaining everything. Unfortunately, Choice Home Warranty refuses to allow service of a clogged vent. This is the second claim I have submitted on this property. The first claim is still open due to the fact that choice has not found a central vacuum technician and the plumbing is my second. So far zero satisfaction. Also, I was charged a $75 service fee when my salesperson, Eli stated due to the fact that I purchased 3 home warranties my fee would be $65 on my second and third properties. All bait and switch and lies!

Starr ** displayed excellent Customer Service Skills. She called before she arrive and arrived in a timely manner. She was very thorough and professional. This technician explained the problem. She also explained how it could be fixed. It is important that technicians display care and concern. I would definitely recommend Choice Home Warranty and Starr **. Thank You!

The technician knew exactly what to do. The problem was instantly repaired ... About 5 minutes or less. Since changing to CHOICE, our house whole is a lot more comfortable. I recommend this company to all my friends.

First of all this is a review for CHOICE HOME WARRANTY, and not the technician. The technician arrived fast and was good. I called to have my microwave that was busted to be repaired and also to have my refrigerator lights replaced. The refrigerator lights are not covered. The technician recommended replacement of my microwave and I was informed that it was approved BUT it would take minimum of 30 days to process. And once it is process, I am only getting a LOWE's gift card for the amount of like 200 or less.

Need AC repair because our unit was shutting off every few minutes. This happened on a Sat and a tech was at our house on Sunday. I felt this company was trustworthy and honest. They also clean up their mess. Very good response, polite and friendly. Thank you.

The woman I called today was very nice and she said they will contact me by email when someone is coming to my house. I will keep checking my email. Thank you very much. I will be so happy to get my problem with my furnace fixed.

I phoned in the ask questions about Choice and I spoke to a real person. There was no robot questioning me. This was so impressive since this is the reason I wanted to leave my other home warranty. This real person answered all my questions and I made the deal right then over the phone. That was just yesterday and already someone from the company reached out to ask if everything went well.

He diagnose the problem and fixed it very quickly. Very honest with his findings. He came to my house, quickly diagnose the problem, replaced the part, and the unit works great now. Just in time for cold weather we were gonna have that night. I’m back in comfort in my home.

The service man we had was great. He was very thorough and explained what he was doing. He was very friendly and courteous. He also drive over 2 hours to the service call, because no one else would take the call.

Don't schedule me (or anyone). Send the job to the tech and have the tech contact me to schedule a time mutually convenient! It is very inconvenient to get an email from CHW telling me they scheduled me (without talking to me??) or have a tech call me to tell me he is "on his way" when I am not even home! CALL THE CLIENT TO SCHEDULE! DON'T SCHEDULE WITHOUT TALKING FIRST TO THE CLIENT!!

I decided to change my home warranty from AHS to Choice because AHS renewal was really high. I had been with AHS for over 25 years, and they didn't want to give me a discount. I spoke to ELI, and he explained the way Choice works and convinced me to take a good 3 1/2 year policy. So far, I'm a happy camper with Choice and I will see how they act when and if I ever need to file a claim.

I purchased a 1 year home warranty for $624. I was told by the sales person that my septic system would be covered if repairs are needed with a $85 service call charge. I asked to see the policy details before purchase. He said "It's all right there on the site". I asked him to email me the policy so I could review. He said "It's covered". "Worst case scenario you can cancel the policy for a full refund within 30 days" He proceeded to try to sell me a 6 year plan. I ended up buying the 1 year deal at $624. Once I paid and received the confirmation, the policy was available for me to review.. After reviewing, there are major limitations. I will be cancelling this warranty and expect a full credit. Jess **...

This company is the WORST. Avoid at all cost. They have a completely UNWRITTEN rule that automatically cancels any claim if you don't check in with them every 30 days. When do they tell you this? At the point of contract? When you file a claim? When you check on the status? Oh! They NEVER give you this information in advance. You find out when you check on the status of a claim or call to complain work hasn't been done and they cancel the claim. And here's the kicker - to open a new claim, they force you to pay a service fee again. For the same problem you've already paid a claim for. DO NOT WASTE YOUR MONEY on this completely trash warranty company. They have no interest in solving claims - just taking your money.

I submitted a claim on a Wednesday for a water heater not working and by Friday my claim had yet to be assigned to a service tech so I called back to complain that waiting 2 days just for a claim to be assigned is unacceptable and now we're heading into the weekend and Choice would need to escalate my claim which they did and my repair was completed a week later.

A Contractor was assigned right away and was dispatched I on the same day that I submitted a claim. The contractor came out and fixed the problem on the first visit. Choice Home Warranty Services has come through for me each and every time I have submitted a claim

I placed a claim to CHW on Thursday and by Tuesday morning they had someone scheduled to arrive at my home between 11am and 3pm. Unfortunately the scheduled technician move their show date back an extra day, so there isn't much to tell as of yet? That said, overall the Customer Service representative was very cordial/professional in assessing my situation and putting me at ease that I would be made whole as soon as possible.

This was the first time I had a technician actually do something. An air conditioning tech came in 2020, all he did was spray the outside unit. The next day I discovered the water was never off. Called a plumber, he wanted to break up our patio. The leak was behind my washer. The water heater tech tapped on the unit and said there was nothing he could do. We will be giving serious thought to not renew our contract.

I've had Choice home warranty for over a yr. And never had to use their service as yet. It gives me peace of mind though knowing I have a home warranty in place for any of my emergency needs in my rental property as I live out of state. The snowbirds I rent to enjoy them also. And it makes the property more convenient for the tenants who are traveling nurses. Thank you for such a great plan.

I am very happy and satisfied with the service and the service technician that serviced my heating system. Marlon from Porters Heating and Cooling was not only professional but very knowledgeable in his field of work. I am very impressed with the service and my experience.

Technician was good, checked all the systems out detected the problem and fixed it. He then made sure everything was working properly and the system was running. We would recommend this technician and his company to anyone that has a similar problem as us.

Thank you Choice Warranty! I have not filed any claims yet, but if you treat me and respect me as you did when I reached out for help, I honestly believe I would have made a great decision on dropping somebody to gain somebody that knows about dignity, integrity, and mostly honesty. The rep that helped me was very helpful, courteous, and respectful! Thank you for making my day!

Everything was great from the time I notified Choice, the arrival of technician, and the approval of the replacement, but I was a little upset with the $400 extra I had to pay towards the replacement of the water heater.

Good jobs and I wanted mine if they work on everybody house and also I will let my friends know you have good business. They have and all. Also I will let my family know too. I will tell everybody know about your business.

My experience was great with Center Guard Plumbing. The technician was super and fixed my bathtub quickly. I would absolutely recommend them to every one. It did take a while for someone to pick up my claim and Choice Warranty emailed an apology letter. I thought that was very nice.

Sharon

Both products have not been repaired yet. Not able to review completely except there has been significant delays. Have stayed home waiting for repair personnel 2 mornings. Diagnoses have been made by the approval for the repair parts is delaying the repairs.

I was offered a certain discount for a new policy. I told Mr. ** that I needed to discuss it with my wife and would call back later. Without my consent, I was locked into a higher rate and received notification via email. Policy needs to be cancelled immediately.

The representative was very courteous and knowledgeable concerning my issue. He was supportive. He repeated what I said to ensure himself that he had heard my concern correctly. He informed me I should be hearing from the person within 24-48 hours of point of contact.

Mechanic came out and flip our breaker on and fixed the problem! I’ve thought the furnace went out but only the breaker had switched off. We were very happy that we didn’t have to replace furnace. Happy happy happy we are. Thanks to Choice warranty.

I have been very impressed with Jascha **. He was the first to ask me if I was a senior citizen and to offer me the special benefits. He was able to get my monthly rate affordable. He is a great salesperson.

Filed a claim 3-4 weeks ago, still no one has come. Called for help several times but not helpful. I need the service to come take care of my microwave. Help! Help! Help! I get connected to the operator but no result. Very unhappy with the service.

Let me know what was available and how important the customer is. Very disrespectful and polite. Made sure I understood everything. Explained how unhappy I was with the current one I had. I had never had a problem with them before. The contractors that I had to work with were terrible.

Awoke to no AC this morning and called CHW for work order submission. Was 81 degrees outside at 8:30am and was worried it would not get resolved soon. Within 2 hours a technician arrived and fixed the problem. Very helpful and thorough. Great job by all. Thank you.

I filed a claim online and the service contractor came the same day. I was very impressed. He came and looked at the issue and cleared the problem. It was a very easy call. I am glad that I switched over to Choice from my other home warranty company.

The plumber was very knowledgeable. He listened to the explanation of the issue and took the time necessary to correct the issue. He also was very please tell as well as competent. I would definitely recommend and use him again if needed.

The Tech guy that was sent to us was real good. I trusted him totally. He knew his appliances very well. In the business for 35 years. A gentleman as well. The online system worked great to file a claim.

I called Choice to get a warranty and the agent I spoke to was very good. I hope I'm happy with the service. I just got my policy today so when I need service I sure hope it is as good as I'm expecting. I have an older home that I like and hope to be there for a while.

First I had a water heater go out. Choice did replace it but charged me 398.00 plus the 65.00 for Vist. Then my ac went out. Choice covers my geothermal ac but will not pay for the water piping connection to the unit that is leaking. Paid 65.00 twice for plumber to look at it. I have choice on three houses I own.

I have recently signed up for your protection plan. The gentleman that helped me answered all my questions and was very upfront and honest. I based my decision on several factor. The monthly cost and the service call fee were probably the two main factors in my decision. I am looking forward to doing business with your company. I base. James

Service was on time, customer service was awesome, and I’m a very happy customer. When I called, service was given very quickly and I even had to put it off another day which was no problem. They kept in touch with me via text, which is the way I requested.

This is regarding claim: **, which is almost 2 months old; and Choice is not able to get any updates from technician and nor able to proceed further with any confirmation. Today post 2 months they have reassigned the claim and again it will be another delay. It is worst company, who do nothing and just keep their customer waiting forever.

Updated on 4/11/2023: I filed a claim for a dishwasher repair in February. I still have not had any resolution to my claim. They said I had to replace my dishwasher but I haven’t heard back. They (Choice Home Warranty) has not sent me any replacement information yet and it is now April. VERY POOR CUSTOMER SERVICE.

Technician was prompt and came at the time that he said he was going to come, explain the procedure on how he was fixing the machine. Corresponded with the technician a couple of days prior for him to come to my home. He was very precise over the phone and courteous.

I realize that it is sometimes hard to find service people quickly, but to have to be without your car for almost a week is not good! I find myself wondering why you don’t have someone in Winston- Salem that services this area. I have your service only because I am an older lady and sometimes cannot take care of the problems.

Technician checked and found that it has tripped on overload and on resetting it started working. Technician informed how to check in future. Technician came as promised in time and worked on it quickly. Nice job done to our satisfaction. Choice Warranty responded promptly.

Technician was aware of my problems, and knew how to fix them. He was patient and explained things to me. He was polite. He was clear about when he would return. I'd recommend him to anyone. He is a credit to your company.

When I received my new water bill it had jumped $137. I had no idea what was going on. Of course I put in a claim. Have 3 toilets in my home and they were all broke. Water was constantly running. It literally took 4 days to get a PLUMBER to come out and that was after I called screaming. Was I happy with Choice. No. I’m happy it was not my AC/HEAT or flooding.

Technician arrived at our house later than the time he was supposed to be there, but he was great at communicating. He showed up and told us the dishwasher was not washing, which we already knew that he thought it was the pump. He stated he would report that to the warranty company and we have heard nothing despite me trying to track the claim multiple times. I feel like I paid $85 for someone to tell me my dishwasher was broken which I already knew.

Technician was professional, solved the problem and left the area spotless when he finished. He was also very knowledgeable and pleasant. He was also right on time and called before he came. Would definitely recommend him and his company. Choice Home is a pleasure to do business with.

Great services. Rep was helpful and understanding. Took time to explain the service and also help me set up my claim. I hope that there could be more individuals like her in the customer service department. My hope is that my issues are resolved sooner. Thanks for what you do.

The technician explained everything accurately and did a fine job. The issue is the email from CHW was misleading. The subject line said my appliance was not repairable. The body of the text said it was to be repaired and to hit the link once it was repaired. I waited two weeks before I contacted CHW and learned I was to click on my claim status to get the proper update. The website does not say to click on the actual claim for updates. It could be a lot clearer.

ALJANABI arrived in a timely manner and quickly began to access the issue. He started on working to correct the problem and completing the job skillfully and professionally. He showed me the defective parts that had caused the water leaks. He left the area tidy and clean.

The Tech did a great work fixing and replacing the water supply to the Master Room toilet, I waited couple days, but at the end it was worth it. I will recommend your Co. to my family and friends, thanks for your work.

Had problem w/ water & ice working in January. A technician came out promptly & fixed the problem. For some reason the same problem is occurring again! I filed a claim & waiting for confirmation from a company. Choice Warranty has been very good about their service.

Timely, knowledgeable, efficient and thorough. Everything I could ask for. Company rep called to confirm appointment. Plumber also checked all plumbing connections after repair was completed. Company also followed up upon completion of job to ensure I was satisfied. Would not hesitate to use them again.

This was absolutely the best experience I’ve had thus far. I called on a Saturday morning and knew within a half hour what time the technician would arrive. Within an hour of arriving the problem was resolved. This was the quickest I have ever seen this happen. If it wasn’t for the what I consider unreasonable amount they offer for a replacement appliance I would be much happier. Be sure to read the fine print. It has been a plus for me even though I did have to spend extra money to replace several appliances since I wanted something similar to the original. My appliances were only 7 to 8 years old when replaced. Overall I would recommend the service.

Great service and the technician they sent was very helpful and did his job accordingly. Choice Warranty prices are better compared to other warranty services. I highly recommend Choice Warranty for your home. Very convenient to fix your appliances and plumbing work.

I woke up one day and took a very ice cold shower and I knew something was wrong. I called Choice Home Warranty and filed a claim about my water heater. The next day I received notice that my repair person would be at my home between 11 am and 3 pm. He arrived early and was able to determine the issue and change the part. He as very professional and polite. I am so happy to have hot water again!

I was very pleased with the service I received. And the service gentleman was very pleasant and knew was he was doing in a very professional way and recommended what to do in the future so the refrigerator is working properly.

I called to have a service rep come and check out my furnace cause it wouldn't put out any heat. He found the issue, ordered the parts and will be fixed shortly. Great people to work with. I'm glad to have picked Choice to do business with. They have been my go to for about 3 yrs now.

Sept 2021, they had an appointment to fix the water heater at home in the late evening and no one picked up my phone to change appointments. Last summer, My home was lucky we got the perfect company to come in to fix our air conditioning.

The agent that helped me was very polite and knowledgeable about his warranty. I was sent my agreement by e-mail which was very helpful and saved paper. I was able to download the policy to my hard drive for safe keeping.

Our microwave was no longer working. It had been previously repaired ant the problem recurred. The technician that came to the home was courteous, skilled, knowledgeable and trustworthy. The microwave was replaced. Choice home warranty swims circles around the competition in terms of getting the problem taken care of in a timely manner. I would highly recommend them.

With the exception of completing the Job few (4) days after the initial claim submission, service was great. Even though I had to call to verify my appointment by myself, the technician was professional and experienced. The job was done in less than 30 minutes, which was perfect because I had to go back into work.

The plumber that came out was very professional but it’s been a week since my request and still not fixed so I don’t know if it’s the plumber or Choice that’s holding it up so at this point I am a lost for words. This needs to fixed quicker than this. I leaking faucet is costing me money on my water bill.

I have bought all the repair parts and had a tech come out and replace them. He got the dryer working perfectly. Then he evaluated the washer. Determined the control board was bad and needed replacing. CHW opted to replace the unit, only giving me $547. The unit cost $1127. They would not increase the amount to cover replacement unit. I them said I really would just like the unit fixed, so please just send the tech back with the parts. They said no. I have been denied coverage on other claims made as well. This confirms the fact that I will not renew coverage with this company.