Choice Home Warranty Reviews

It is now 2 weeks and CHW refuses to assist. Put in for a service claim - Technician stated to me what was wrong - Informed CHW it was something different due to the Tech not wanting to perform the job due to where the location was. Not only that, he cracked my ceiling by stepping in the the rafter of the attic. So now I have a Fan that does not work and have to get someone in to fix the ceiling! CHW said they would send me pictures from the Tech in 48 hours. Never happened! Now I need to file another claim and waste another $65.00.

Very difficult get qualified technicians, poor to sloppy workmen ship. Difficult to accomplish final satisfactory completion. Have had some experiences that were resolved ok. I stay with them and deal with the many times frustration for coverage of large items such as refrigerator etc. It is possible that they are aware of customer dissatisfaction are trying to improve. Thanks.

I had the opportunity to speak with the agent, Frances, and he was phenomenal. He explained all of the features of the home warranty and was very friendly and professional! It was his excellent service which led me to choose Choice Home Warranty as my home warranty provider.

It took 9 days to get my waterheater removed to stop the water leaking into my home. Now they want ME to pay for the removal and pay for the new one to be installed. Your coverage really sucks. I'm not paying another dime. You're canceled.

We have had nothing but trash service when we have needed help. For the amount of money I paid, I expect the gold standard. No call backs and no help. We even had to find our own plumber. Thinking seriously about canceling and finding a different home warranty service. Thanks for nothing.

When I called to get information about your warranty, the person was very patient and informative. She answered any questions I asked and even helped me get a senior discount... I would definitely, refer you to people we know who might need a home warranty.

Called in for our wash machine this morning, was told it could take a week to get an appointment. Got an email with a scheduled appointment for two days later with service company. Very happy with the response I received.

Choice Warranty had me switch to them after a bad experience with another company! Choice explained their warranty In full, no hidden agenda. Plan is reasonable, and affordable. I also like that my deductible is only $65. Most companies want more!

My Refrigerator stopped working and it took 8 days to get a repair technician to fix the problem. Once the technician came out he was able to fix the problem and now our fridge and freezer are working.. Yeah. Outside of the 8 day delay We are very Happy with the outcome. Thanks, Barry C.

The water pressure was real low. The water company replaced the meter and found that the pressure was good there but not to the house. CHW had to replace a valve and now the pressure is good. They completed it within 3 business days.

I was very displeased with my customer service on this item. The technician was fine but the service I received at the office was terrible. They sent a tech to my house when they knew my dishwasher was not repairable and charged me another 85 dollars. I feel this was very unfair to me and represents poor quality assurance.

Troy was quick, to the point, knowledgeable. The whole process took less than 3 minutes and I got all the answers I needed to sign up with confidence. Much better than other Home Warranty experiences I've had. Also, very easy to read the plan options online, which wasn't the case with other providers. The online reviews were accurate in saying Choice Home Warranty is the #1 "choice" in California. Thanks!

I sent in two claims, one for a plumber and one to service my dishwasher. I need the plumbing done right away but still have not heard from a plumber. I did however, heard back and received an appointment for the dishwasher. Still waiting for an appointment from the plumber.

Your customer service representative was amazing. She and her spirit was also phenomenal. If she wasn’t with your company I would have left this company, but she is exceptional. She deserves a raise by all means. Because of her I would recommend others and ask for her to be rep.

I am irate! I've paid on this home warranty for 3 years and 2 months ago tried to cancel. They begged me not to and said "Wouldn't it be nice to get a check for $3000 next time something goes wrong?" which I knew would never happen but still - these are the tactics they use. So now my water heater goes out and they say there's a $600 out of pocket cost to me for non-covered charges. And it's a flat rate so they won't give me any breakdown of that these charges are. They assign a case manager who is supposed to help me come to a resolution - well this rude person named Shauntel ** told me she didn't know why I scheduled this call because this had already been explained to me last week and it wasn't going to change. When I told her she was supposed to help me solve the issue she started getting loud with me. So when I got loud back and said "Have a nice day ma'am" and hung up... Some case manager...

Prompt, courteous competent. We’re still waiting for a part, but, expected soon. Although, apparently a one-man operation, he was very confident at handling the situation and to diagnose it, and is awaiting a part to fix it.

My hot water heater tank failed and leaked and Choice Home Warranty responded to my work order request and sent out a professional and highly qualified technician to remove and replace my unit. The service was timely and my total cost was only $85. Thank you.

The temperature reached the high 90's today for the first time in over 3 months. The air conditioner motor came on but there was no cooling- the compressor never started. It was easy to reach someone at Choice, I didn't have my contract #. But that was easy to get also. I called at approximately 6:30 pm on Sunday. I'll see how long it takes to have a ac person here. That's the most important part..

Air conditioning /replaced some of the burned out parts and thermostat replaced…and some other repair needed to be done… Have a blessed safe and healthy day. Thank you for sending a technician from out of state.

I've had nothing but good things to say about Choice, up until 2 weeks ago. I filed a claim almost 3 weeks ago. My initial appointment, the tech was a no call no show. My appointment time window was from 3pm to 8pm. I made myself available and my day and time was wasted. The appointment was then rescheduled & the technician who came out, identified the problem & I paid my service charge of $75. I was then told by a CSR that I have to file another claim and have another technician to come out to tell me the same exact thing before my appliance is fix and also pay another $75. This has been a bad experience & it seems like the customer is the only one compensating.

Anything we need help with, you are always here for us. You have helped us with our refrigerator, kitchen stove, washer, dryer, pool several times and AC units. Your service is fast, your representatives are professional and polite. The companies that come out are professional, friendly and quick with their response to get things fixed. Thank you again.

I went online to look at your services and then decided to move forward. Right after I hit enter I received a call about a cheaper price for an Easter special from $53 a month down to $49 when I said, "I already entered it online." He said it was too late. Then I got an email saying the same thing and the service fee would be 75 instead of 85 so when I called to inquire I was told it only applied if I did a year payment in advance. That seems a little misleading as I was not told that originally and it doesn’t say that in the email. I picked your services because you guys are rated high on the Internet. I’m hoping I didn’t make a mistake. Not the best 1st impression.

Our last claim still has to be resolved. We need a coil inside our HVAC because there is a leak in the coil and we have had 2 technicians out here and still no one has answered to come do the work. This recent claim for our refrigerator, the technician was from Sears. Gabriel did a very good job and even ordered parts got approval from you guys and scheduled repair.

Got there on time, diagnosing the problem and went to the parts store and got the needed part, repaired it. Great job, I think that the repairman did a great job but your review of it has a lot to desire and if he didn't do such a good job I wouldn't finish it.

The Tech was very kind & understanding! Took time to explain everything that was going on! Very much appreciated being treated with respect, no matter how dumb my question was! Would highly recommend this company!!!! I hope that anytime in the future I have problems with my system again I hope I get this same tech & company!!!

Mohammed was amazing. I will definitely recommend him for my friends. I was with American Home Shield for 24 years and switched to you. Mohammed was very helpful and positive. I signed up for a 6 year service warranty. I hope you don't let me down.

I would like to warn others so they don't get misled by the false and empty promises that Choice Home Warranty sales team offers. This company has two faces, the Sales one is bright, friendly and professional. Then, comes the Claims management team, where Choice faces off to show you that they'd do anything they can to refuse providing the service they had once promised and that is legitimate under the contract/policy. They will find manipulative ways to claim they are not responsible for the service and will try to support their false determination of noncoverage reliability by more ridiculous lies.

I very rarely use. Choice Warranty and I put out big bucks to get the five year service and I just recently had a claim that was denied and then appealed it and went through a case manager, and it was still denied for all the money that I put out and the little I used your services. I don’t Recommend to my friends with what the company has displayed towards me. You got my money and I don’t get anything out of it.

Mr. Robert ** contacted me from my online inquiries concerning the house warranty plan and what it covered. I was very pleased with the information I received and agreed to sign up. I currently have a home warranty policy and was able to compare the two. I haven't been able to use the plan yet, but I'm hoping it will be exactly what I was looking for.

I called the 800 number because my dishwasher sprung a leak. Although I wanted to speak to a customer service rep, the automated system quickly identified me, took all my info, and scheduled a service call with a local repair service.

Prompt Home Services was prompt and in a timely manner fixed our problem with our oven. The coil had burnt out and they replaced it. Great job! Being Easter weekend, I was able to continue with my baking for my grandchildren!! Thank you and God Bless!

The same young man came out to see what was wrong with the Air Conditioning unit. He said that the line needed to be flushed. He was very knowledgeable, courteous and took care of the issue and the system works great. Great young man.

Even though the gentleman was unable to fix my water softener so that I could have soft water, he was very nice and telling me that I need my well cleaned. Even though $65 was a lot of money for me to pay for no good reason at least a gentleman possessed a rare quality of communicated compassion for my predicament. Please give him kudos.

He first told me that the red reset button needed to be pushed to reset the built-in circuit breaker on the bottom of the garbage disposal. Then he instructed me about how to use an Allen Wrench to free a stuck garage disposal.

Two small complaints and great service. There was confusion from the company--not from Choice who had the details right--on when the tech was going to arrive. Same day service would be great, but probably not realistic. The technician was awesome. I'm not sure it was 5 minutes for him to have the issue diagnosed from what I told him and fixed.

Walker's, the AC tech that came out, was awesome to work with. He was kind, respectful and helpful. He reported the issue to Choice. They quickly responded and approved the repair that was needed for our home. We will absolutely be renewing our policy with Choice. And, we would recommend them to anyone who asks!!!!

I had simultaneous claims. Both techs were courteous and helpful. The plumber fixed the issue on site. The dishwasher tech had to order a part and expects to be back in a week. I can recommend both service companies and Choice Home Warranty.

Technician was excellent. Knowledgeable, courteous, and efficient. He fixed the problem. Ran a test, to make sure repair worked. Cleaned up. As I said before, EXCELLENT SERVICE! In addition, company advised us of traffic delay and stayed in touch until the technician arrived. We have been CHW members for several years, and ALWAYS are happy with the service and repairs.

Customer service was great until I had a claim. I struggled to get help and Choice refused to pay the claim, initially, because Choice said I had failed to maintain the HVAC unit even though the service provider provided a statement to the contrary. Photos were further evidence that the unit had been maintained. Ultimately Choice offered a low value and then never paid. I appealed, but was never paid.

The technician was polite, personable and completed the job very professionally. He communicated effectively and provided insight into the whats and whys of the repair. He also provided suggestions related to the HVAC system that we will follow.

It has been over 24 hours since I have contacted Choice Home Warranty for an electrical repair. I need to have done. They stated they have no one in the area they have been able to contact to get it done. This is telling me that Choice Home Warranty must not be a company that's very good to work with and the contractors won't answer their calls. Choice Home Warranty apparently can't get it done and I'm doubtful that I will be renewing with them. Other than the initial email reply, they have made no effort whatsoever to contact me to keep me in the "loop". Very disappointing.

Just had my 3rd disappointment with this company. This time it was a simple kitchen exhaust fan that they claim is covered. They covered the labor but not the replacement fan because they categorized it as an attic fan when it was a kitchen exhaust fan. They seem to go to every extreme to save money, offer unacceptably low reimbursements for replacements or like in this case refuse to pay anything for the actual fan with a burnt-out motor! Three strikes! CanNot In Good Faith Recommend!

My washing machine stopped working mid cycle. I called Choice and was assigned a repair. The repair man was able to come day early but diagnosed the machine unable to be repaired. As promised in my contract. Choice advised the machine would be replaced in the form of a voucher to Lowe’s but it could take 30 days. I spoke to a supervisor who understood that we could not wait another 30 days so she is converting the refund to a regular check so we can go ahead and replace the machine now!!! She did this even without me telling her I’m 76 years old and just had double knee replacement so going to a laundromat is not possible for me. This is why I have Choice Home Warranty! Thank you so much!

Had drain blockage happen in the night and was so nervous but as soon as the ticket logged in the night, next day morning 11am technician came over and fixed the drain issue. It was great experience with HomeChoice as it was first-time, and appreciate it.

Curvan set a proper expectation for when he would arrive. He works efficiently. He was very friendly and polite. Curvan chose the job and scheduled it for the very next day because he realized it was Easter weekend and that my tenants would want an Easter with hot water.

I got online and quickly filled out what I needed and the process was quick and easy. Repairman was here on time and did what he could. I was informed on what was needed and was told that he would have the parts approved by Choice Warranty and put on order.

The technician arrived for his appointed time and was very helpful when he arrived. BUT it took YOU 18 days (!) to send him to our house. And then you denied our claim to replace a water filter. I specifically described in my original claim to you that the filter replacement for our Sub-Zero refrigerator is what we needed but you did not advise this was not covered. Instead I paid a technician $75 and he did not have the replacement part with him since you had not advised him what was needed. Bottom line: A waste of 18 days of my time and $75.

I spoke with John who was extremely professional, responsive and friendly. He answered every question I asked and quite frankly was a big reason I joined the program. Indeed, if he is a reflection of the service and credibility of the Choice Home Warranty Company, my family and I are in good hands.

Almost the first thing out of his mouth was about the 85.00 Fee. I am aware I need to pay this, but let me please get your name and a hello first. Then when I told him I would be paying with my card he tells me there will be another 2-3% charge on that but I can use Zelle, venmo or cash app.

I've had two warranty claims in one month. The first was an electric Stovetop range -- the second was an upright freezer. They were both repaired and processed without issues. I'm incredibly happy with Choice Home Warranty. Two claims with two satisfactory results.

Still waiting for repairman to return with needed parts. Not sure why it always costs so much, when these I items were supposed to be covered by the insurance that your company is supposed to provide. This is the second time the dishwasher needed the same repair within 5 months. The refrigerator water dispenser is the same story.

Dryer started making noise, so the next day we filed a claim. Repairman was here the following day and had it back working that day. Wish all repairs went this well! Choice Home Warranty has improved their service from what it used to be. Good job Choice Home Warranty!

This company is great. Even though we own a new home, things break. We signed up for Choice Warranty and it was an excellent decision as we've used them about three times since we've lived here. Having to make just one phone call to get a prompt appointment to send a service person out has been extremely convenient and taken a lot of stress out of having to find the right person for repair. Everyone we've dealt with so far has been polite and knowledgeable.

While not all the repair was completed (one circuit is still malfunctioning) The electrician who did the repair on the other circuit was very knowledgeable, courteous and timely. I would recommend this electric company repair facility to do all my electrical work

Dish washer. Efficient, knowledgeable, Courteous and respectful. I don’t know about repairs only that Mr. ** got my dishwasher to quit leaking. He did it in an efficient manner, protected my floor and told me how to clean the dishwasher with Clorox. I am grateful and appreciative. He was good at his job. He was courteous. He was respectful. He had a great attitude.

After appointing a service provider you have a Bad practice of setting date and time for service appointments without the service provider actually having set a date and time to perform the service. Sat and wasted a whole day of my time waiting for a service technician to show up, at the end of the service time window I called the service provider and found that they had accepted the service order but never had scheduled a date or time. They were able to schedule me the next day. Today again I have a service scheduled for a different claim and it seems that the same issue is occurring again. I’m sure you are aware that a customer has a life outside of making time for service appointments that don’t exist. I find this negligence a disregard of a customer’s wasted day.

Bryani ** was very helpful & knowledgeable on the 1st call & very prompt to give me a call while I was looking at the information online. She then did a follow up call the next day as I had requested.

Matt showed the utmost respect and professionalism. He identified and repaired the problem immediately. He was neat and cleaned up after he completed the repair. I would not hesitate to recommend him to anyone. I could not be more satisfied with the service that I have received. Matt made a bad situation better and saved my day.

My coverage for a broken microwave door handle was denied because of neglect. There is no neglect, we just open and close door and it was here 4 years ago when I moved in but I will get it fixed and when I find new company I will be leaving Choice because this is unfair, I believe.

The Riley Corp. Guys that came to repair my disposal was very quick and professional. I would recommend them to anyone needing this service. I reported my problem on the 4th of April, and they were there in 24 hours, which was very impressive. I was so happy, because I had a new disposal within 48 hours of it breaking down. There are not too many companies that give such a quick response.

The guy who came out was very friendly and was thorough in his checking of our washing machine. He also came out less than 24 hours after we opened the ticket. I am very happy with the service I received.

The technician was very friendly and managed to fix the problem with my wash machine. She explained what the problem was and fixed it. I thought the leak was coming from under the washing machine but it was the filter that was blocked and was water was coming out of the door. She cleared it and working fine now.

I called Choice about a new claim for broken garage door not opening. Within an hour, SM Garage Doors emailed me with an appointment date. It was a week out, so I called them to see if they could come earlier. They arranged for a technician to come out the same day and he did a great job.

I'd become quite jaded with warranty companies because the companies selected to make repairs didn't seem to care one way or the other about the customer. Also, it was like pulling teeth to get the warranty company to adhere to stepping up and taking care of repairs. Choice Home made this process simple and fair. I told these 3rd repairpersons of the issues with my refrigerator. By evening, Choice Home, responding to his evaluation, approved the funds for me to replace my refrigerator.

Technician was friendly, knowledgeable and offered helpful tips. She explained what she doing and why. I appreciate that in a technician. She found the problem fairly quickly, but not able to fix the problem that day because parts had to be ordered. Parts are here and problem resolved.

They came in and got to work and fixed the issue and cleaned up after themselves. The agent at Choice Home Warranty understood exactly what we needed and placed the work order to get it done correctly. I would recommend Choice Home Warranty and the Plumber that they sent to address the issue.

Washer stopped spinning over the weekend. Went online and completed the service request. Monday morning I received an email for a repair technician to come on Tuesday. Had to reschedule to Wednesday. Received a call when technician was 20 minutes out. Problem was quickly diagnosed and repaired.

Yesterday was the first day hot enough to turn on the A/C and our system did not provide any cooling so we filed a claim. Still waiting for a technician to be assigned - fortunately the weather cooled off this evening so that we will be able to sleep comfortably tonight. Not sure if the problem is not enough technicians willing to work with the restrictions required by CHW - that was the comment of the last technician we had. The offer to choose our own technician seems fraught with the potential of running afoul of CHW's rules and not getting paid so we are not interested in choosing that.

Very pleased with the service we received for our air conditioner. Tech was knowledgeable & was able to repair & replace the part in one visit. Very quick turnaround from time I made the claim - which is very easy to do on the website!

They sent the right guy in a very short time. Worth the cost of membership to know service provided will be competent and timely. I’m very willing to maintain my membership because the service gives piece of mind. Will use them again.

The gentleman who was assigned to repair my dryer was very professional and arrived on time as scheduled. He accessed my dryer to make sure everything was working properly and explained what steps needed to be taken to resolve the issue.

My experience with your contractors has been good, the communication with your company has has comically horrible. I was a first denied for something that wasn’t true, could not speak to anyone about it, sent in an email, scheduled a call with a claims manager, never got a call at the scheduled time or ever going forward. Finally got approval and part replaced, now I’m not receiving the email to verify completion of job so that the contractor can get paid.

I called the number shown on TV to join up!! I got the most pleasant and helpful man to sign me up. Quick and easy!! I am hoping the service is as good as he says it is!!!! If not I can cancel at any time he said!!! I don't want anything to breakdown but if it does I am set!!!!

I purchased a 5 yr contract for approx. $4,000 and paid in full. I reported my leaking pool pump and failure on Mar 6, 2023. CHW replied online that they were searching for a qualified technician in my area and I would receive an email as to who and when that tech would be available. After two weeks with no response, and my pool totally green with algae, I initiated their reimbursement process. I called a local technician and he came and diagnosed the issues the next day. He had to respond to several questions and delays and more info needed before CHW would authorize him to proceed. This process took several more days. The day he was authorized to proceed, he ordered the new motor. He scheduled the installation with me the day he picked up the new motor. Installation went fine and I paid the Tech and uploaded the paid invoice to CHW website.

The technician, Allajah explained 100% of what I can expect and not. He answered all my questions and I'm looking forward to working with your company. He was very professional and let ask any questions that I thought was important.

So helpful and worked hard to provide a product in our budget! Hoping that Choice will be our choice for a long time to come! The only bummer is the 30 day waiting period but pricing and coverage are great.

My microwave oven stopped working. I reported my issue to Choice Warranty and they scheduled an appliance repair person to come and check it. After checking my microwave he reported his findings back to Choice Warranty and within a day or so I was informed by Choice Warranty that I could expect an eLowe card to purchase another microwave. I thank Choice Warranty for their prompt service and I recommend them to other family members. My daughter recommended them to me and I’m grateful that she did.

Everything was explained perfectly. I liked the fact she knew the service she was selling. She gave me all the discounts. I am a vet. Plus the fact she offered me 50% off my fee. That Helped in these hard times.

My only minor complaint is with Choice Home Warranty's appointment booking. I was given three different time frames for the technician's arrival. I think Choice Home can do a better job. Re. my compressor repair, Juan from Blue Dot did a great job in identifying and fixing my compressor. Good call, Choice!

I’ve had CHW for years. Always reliable and ready to help. Well worth the cost. I’ve used them several times and received fantastic results. Before I had Choice Home Warranty, I had a guy come out and look at my refrigerator and said it was gonna cost me $500. Afterwards, or a different refrigerator, which I did the same way, I had Choice Home Warranty come out and for $85 they replace a small part which completed everything. Outstanding work.

Perfect repair, repair man noted that the repair he did was the result of previous Choice Warranty mechanic bad wiring and I was fortunate not to have a fire. The previous work was done with your company, 4-19-21 Oquendos Repairs LLC.

Jimmy went beyond to take care of our situation. I was scheduled for Friday this week and with circumstances of my age and health Jimmy came 2 days earlier. I called him and he had free time to fix my problem very sufficiently. Thank you again. Jimmy was 5 stars.

First of all - the technician was excellent. Very helpful, knowledgeable, professional and a pleasure to work with. I was disappointed, however, that, while one component was covered, some of the other crucial components of the garage door system were not covered and we had to pay full price to have those repaired/replaced. I guess I should have read the "fine print" on the T&C's more carefully. So - Technician - A+; CHW coverage - C-.

Technician was here to evaluate my repair on Monday April 3. He said he had to file a report with Choice to see if they would approve repair. Today is Thursday, April 6 and I have NOT HEARD FROM CHOICE. This is unacceptable and will have to consider this in my renewal that is coming up.

Good experience from scheduling to on-time arrival by tech David who determined problem was failure of the pump. He explained process of getting authorization to order and replace pump with new unit and expected timeframe. Met my expectations in every way.

The technician came quickly, very knowledgeable, fixed my problem right away. He also shows me how to do it next time by myself instead of calling him again. I was very happy to know that trick. Nice to work with him.

We were very pleased w/ the service we received. Technician arrived around the time frame he mentioned & immediately knew what the problem was, he explained it to us & did the repair. The whole call in process was easy. After reading all the reviews about Choice Home Warranty, we're glad we chose them.

Fixed the dishwasher. It doesn't leak anymore. The service man was excellent and can come back whenever I have any problems. He put everything back the way he found it. He was even earlier than he was expected. It was leaking because of mineral build up in the drain pipe.

The technician, Benny, was the best technician. He knew exactly what was wrong with the ice and water dispensers. He had them fixed in no time and ordered parts for my washer. I would highly recommend him in the future?

The technician was on time and extremely present. He was able to quickly find and fix the problem. I had some additional questions about heating issues in the house and he took the time to discuss them with me. I would highly recommend him to family and friends.

Used first time and was declined. Left a very bad taste in my mouth. I was told it was a pre-existing situation so they would not cover. Well that’s like getting dental insurance and not being covered when you go get your teeth done because you had your teeth before you got your insurance, ridiculous. Canceling.

Called Choice on Monday and they had a repair person out the same day. The next day I received an email saying they will replace my hot water heater. It will be replaced today, Thursday. That all happened so fast!

Claim was easy and processed in a timely manner. Emails came to notify me that the claim was received and processed. Repairman arrived on time as he said he would.. repairman talked me and let me know what was done to my Samsung washer.

Technician arrived on time, diagnosed the problem quickly and accurately, successfully and adeptly executed the repair. And, of course as par for the course, Choice declined to honor the warranty. Typical and distressing. Every technician referred by Choice complains about them as do their customers. Their default position is to deny the claim and force you to sue or eat it.

The process and time it takes to get the issue resolved was outrageous. It took almost a week without Hot Water to get it fixed. The fact that you pay $60 a month on top of $85 for the service call and on top of that you are expected to cover the installation cost as well makes having the insurance a big waste of money. Why have a warranty if you have to pay half the cost of the service call? I will not recommend to others and will reevaluate my own decisions. The only good thing was that when the wrong tank was ordered, they did pay for a better tank to get us up and running.

Repair of heat pump, I contacted the repair technician that I desired to repair my heat pump. Because it usually takes Choice too long to get someone out to my home. The weather was very cold, and we needed heat as soon as possible. When I contacted Choice, I gave them the name of the repair company. Plus, the automated system will not allow you to talk with anyone the first time you call. I made several calls and held on a very long time before anyone took my call.

In my 1 year experience with CHW, some of the contract companies seem very inadequate, and not very thorough. I didn't receive adequate follow-through and service by CHW as well as the technicians that came to my home. I didn't like how some of the technicians were quick to collect their service fee and not completely service the appliance. CHW needs to choose better contractors and they need to find a better way to follow up with the contract companies when issues arise.

I called today and I was able to schedule my appointment for someone to stop by and take a look at my washing machine. I have called before and I was able to schedule my appointment for a new claim. Choice was able to accommodate me with my request.

To file the claim was very easy. Now I will wait for service/repair and at that point I will be able to give a accurate overall score. I am waiting contact from a plumbing contractor to set a date for service.

Joseph ** walked me through the selection and purchasing process and did a great job. He was very thorough and made sure I was comfortable with the plan and options I chose. The price was much lower than my previous home warranty company was charging and I'm getting more coverage. Thank you!!

Filed claim early a.m. on 4/5/2023. A/C not cooling. As the end of the day approaches, I have heard from no one with regard to making the repair. I have had excellent satisfaction with CHW previously; however, this one fails the test.

I have just signed up for the warranty program so don’t have any experience to share. Price was fair and customer service was very polite and willing to answer my questions. I hope going forward I am well protected. I am on fixed income and felt this warranty plan fits my needs if/ when I need to use the plan. When you own a home, nothing will last and work properly forever. We all know that is true. When that unexpected happens, I hope a deductible paid and a phone call to reach out for help will be a simple process. Hoping nothing needs attention but am protected in case.

Choice warranty was great to work with. I called and reported my problem with my garbage disposal not working and they had a service man out the next day. He was very nice and replaced my disposal and was on his way to his next job.

The tech was very thorough and did an excellent job. Very satisfied with the service. He was sending me pictures of the problem areas and replaced all faulty devices that could contribute to the problem. I have never seen any tech spend the extra time and energy to diagnose a problem.

Outstanding customer service and the representative was attentive to my needs as a homeowner. Went through the complete policy with me and provided me with all the options. Also provided me with the discount for doing a multi year contract with was very helpful and the best deal for me.

My unit is 208 not 201. Myrteen **. The phone staff handled my telephone call with courtesy and efficiency. I am looking forward to working with the technician you chose to take care of my plumbing issues.

Technician was determined to make sure that he contacted us. I had not been feeling well and was not answering my phone. We are very glad that he did not stop calling after one phone call. When he inspected the hot water tank, he said that it was ready to explode. If that would have happen, the water heater is in the same room as our furnace and we would have had more issues to deal with. The technician completely explained what was going on with tank and asked if I had any questions.

I had a plumbing issue and the process for submitting a claim and being taken care of was so easy! This is my second experience with CHW. I had purchased from a different company previously for a cheaper deductible but came back to Choice! Their contractors are awesome and it’s the easiest company to work with. I’d recommend them to anyone.

I was very pleased with the offer I was presented. I had used another service and did not like working with them. The representative was efficient, professional and extremely helpful. I have already told to friends about your service. I have also received follow up calls and offers.

Called to place repair request. Call answered promptly, understood request, assigned a repair # and confirmed with an e-mail. The person I talked to knew really her job adding to my request for the repair. After placing the call, I felt completely satisfied with Choice Home Warranty. Well Done.

My experience has been great from a timely response perspective. Once I filed a claim, service visit was immediately setup which is what a customer's hope occurs. Once it was determine that my appliance required replacing, I was informed it will take approximately 30 days to receive the funds associated with the replacement. This process is the only portion of the process I view less than outstanding because with the appliance requiring replacement, waiting 30 days for the replacement funding for a daily used appliance is a little much. I would definitely like to see the funding process timeline slimmed to a max of 15 days.

With one exception, CHW always came through for us. I think communication was the issue I had, when CHW did not come through and I was out over $700 as a result. This happened a few years back and even after talking to a representative the situation was not settled. I recently learned how to deal with a similar situation.

Once I contacted Sonic and reviewed the contract everything else went smooth and knowing that the pick up date could be changed was comforting since my need for the service is not set in concrete at this time. Looking forward to the move

I called to file the claim at 9:00 am that morning, had a wonderful service tech help me, by 1:30 that very same afternoon I received a call for the AC technician telling me he was headed my way. Everything was done in the same day. Choice Home Warranty was a great decision when we purchased this home.

The rep were rude!!!! They promise to waive the fee and they didn’t. I had to call back 4 times and got hung up on. Your male representative are horrible. They all need training so bad. We kept going back and forth so many time. It’s sad!!!

There's too much to type, but when it comes time to renew my membership with this company, I'M LEAVING! I don't like how Choice operates, I don't like most of the contractors sent to my home, and some of the Representatives I've spoken with haven't been the most helpful.

Mr. Jeremy ** efficiently diagnosed the problem with my HVAC system. The coils of my attic unit was leaning sideways and my attic unit was not sealing. Mr. ** told me that because of this my unit wasn't balanced and was starting to freeze up. My unit was blowing warm air out of my vents. Now my air conditioner is working well. Mr. ** was very courteous and professional. Great job.

Very nice and knowledgeable. It was rainy out and it would have been a bonus if he offered to take off his shoes or like a lot of workers, to put shoe covers on to protect our flooring. All in all he was good.

Technician was on time, Knowledgeable and provided great service. He was able to diagnose the problem right away. Once he completed his assessment, he explained to the issue to me and what the next steps would be in the process. Please continue to use the repair technician in the future.

Kitchen faucet not working. Ron dedicated himself to fixing our problem and get everything fixed for us. Very courteous and experienced plumber. In addition Ron's office staff did everything they could to help also. My wife and I are very satisfied with the service.

Called and they recommended using website to make claim. Primary reason extremely busy phone lines. Did so and was finished within 5-10 minutes. Liked that Choice diverts customers to quickest way to file claim. Easiest claim system have run into: good job Choice.

Thank you. Understand the program and kind assistance. Plan is well organized and follows a very simple. Wil renew program to ease my needs for any future issues. I will recommend CW to anyone interested in this program.

Garage door opener broke. Two men came and replaced the broken part in a timely manner. They were professional and courteous. The company that you sent two years ago didn’t do the job properly and that’s why it broke. This company was at least honest.

There was a fast reply to claim, fast reply in getting email with instructions, fast rely to get a technician to our home, fast and excellent job by the technician. The technician was on time, did a great job, very professional. Great experience overall with Choice Home Warranty.

While Saint Joseph has dozens of plumbers, after initiating my claim about a leaky faucet, according to policy, within 4 hours I was supposed to get a call from a plumber. I recall about 2 days later I got an email saying I could chose my plumber. The rules are as follows: I am to make an appointment for the plumber to do a house call to diagnose problem at a house call of $170. The plumber was supposed to go back to his office, put in an estimate for the work to be done. Choice Home Warranty then would decide if they approved the repair. I was then supposed to call the plumber and set up another home visit for another $170 house call charge to fix the faucet.

Claim submitted was very easy and email back to me with a claim number was quick. Now waiting for service technician to confirm appointment. The pool pump motor is not working properly. The pool pump and motor has been working fine all throughout the winter.

My washing machine door is not closing. Today a technician from Sears came and did a wonderful job. Repaired in a timely manner with quality work. He did ordered the part that is damaged and quickly went to the store then brought it back then completed the installation. Awesome Job. Thank you very much!

The contractor Alan from T&L Plumbing went under the crawling space and did complete diagnostic and he is very friendly and helpful. On the other hand it took too long for Choice Home Warranty company to send a contractor. Thanks!

The initial contact was polite and fairly fast; a technician came out and explained the repairs needed on our built in microwave. Choice then came back and said they'd "replace" it instead and is giving $191 credit at Lowe's for this purpose. Cheapest basic built in microwave at Lowe's in our area is $249 plus $149 installation. Queried Choice about this and they said they would not do more, nor would they repair the existing microwave (apparently too expensive). The claim agent said "replacement" value they offer is not the same as what we can buy it for, nor do THEY go buy the replacement, nor do they pay for installation, and that I should have read the fine print. Pick a different company!

Refrigerator ice machine not working properly. I had a great conversation with the person I talked to (sorry I usually get a name) but she was very helpful and no matter how many times I asked, the same question she was still polite and helpful. I am 70 plus years old and it sure does help me to someone, a person on the other end of the willing to help!!

I am very pleased with the service provided by CHW and I am extremely pleased with the service technician C-Force LLC that came to diagnose my problem. I highly recommend CHW and C-Force LLC for any issues you may have, fast service.

On Friday evening our A/C quit blowing cool air, I called CHW to make a claim. They responded quickly and emailed me with appointment time and vendors phone number. Repair tech. came out before scheduled time and found problem, had to order part and said they would be back as soon as possible when they got part. Tech was professionals and knowledgeable, he was a pleasure to work with.

Super quick response time…. I went online to file my claim… Repair guy was scheduled and out within 3 business days…. Super impressed and happy. I have used other companies and Choice has made it easy and simple. - Paula

From the minute I called to place a claim the service I received was exceptional. The technician that came out to service my garage door was very professional and courteous. He had the garage door working perfectly in no time.

Today I called for some information on your Home Warranty. I spoke with Jordan. He was so nice. Very Patient with me and answered all my questions. I had spent several weeks looking into other Home Warranty companies and pretty much decided yours was the best for me. Thank You Jordan!

What a champ my customer service rep is! I told him my budget, my needs and bam, deal made. I got the plan that was right for me at the price I could afford. I did a lot of research and Choice came through. Thank you Choice Home Warranty.

I called for service, person on the phone was polite and helpful. I called on Saturday afternoon, I got service on Monday morning. There was a follow up phone call to make sure that that the technician was here. The technician took care of my problem. He was polite, wore a mask (I appreciated it). I had a very good experience from the beginning to the end. Thank you.

Sales representative was knowledgeable, informative and helpful. I was able to understand the coverage on appliances electrical and how the service call is handle. At this point I'm happy and feel that all my questions were answered. Looking forward on doing business with Choice.

The technician recommended a leak check and replacement of the a/c unit. Choice would only recharge the unit. Now we are waiting for the Freon to leak again so we have to pay another $85. How many times do we have to do this unit is fixed correctly.

I was with Choice Home warranty a few years back. Very recommendable. Only thing I have a problem with is some of the repair companies they use. They need to use a 5 star rated company instead of small company. Other than this we’ll see how it works out.

Your response to service repairs is fast but, your response to price increase on your service is very poor. Anytime you're going to go up on your plans and deductibles your should let your customers know in advance. It should not be a surprise.

I submitted an online ticket for my heater system and the HVAC crew responded, came to see what was wrong, and scheduled to come and fix the problem, all within a great time frame,. I am very impressed. Thank you.

AC stopped working on Friday. Choice sent technician out on Monday. Service Tech was courteous and knowledgeable and resolved problem in a short time. Charged only Service fee as per agreement with Choice. Only complaint is the time for tech to come out. We were without AC for 2 days, but fortunately it was a cool weekend in our area.

This is the first time having worked done at my home since having Choice home warranty. I am very pleased with the quality of service I received. I have no complaints at all. It was so easy processing my request and then waiting for the service. I thought it would take a week or two later but it was done that same day. Most home warranty companies will give you a additional day to repair, I’m happy with my current service warranty company.

We were very pleased with the CHW process. We filed our claim, a technician was dispatched and quickly assessed the issue. He didn't have the part required on his truck, but he did replace the AC capacitor, which allowed us to have air over the weekend. He returned as promised a few days later with the new part. The CHW process worked well. The technician from BE Reliable Heat & Air was excellent.

I called about the Choice warranty for my home. The customer service representative answered all my questions and gave me a quote. She handle all my questions very professionally. After discussing the plan, I chose Choice above and beyond the company I’m presently using.

You suck, was not informed that you only pay 50% of price to replace a major appliance. Poor customer service. I still have not received the money you said you would pay, some 12 days after you oked the payout. You suck. You get no stars. 0000.

Since i just started my services with Choice, I wasn't sure how filing a claim worked. The rep was very helpful and explained everything. My call accidentally was disconnected and she called me back immediately. If this claim goes well, I plan on continuing my subscription with Choice.

The technician was very nice and took the time to explain things about the unit to me. He was extremely knowledgeable and had it fixed very quickly. In regards to Choice, I wish they had weekend operators and appointments as well as emergency plumbing and cooling.

It was short and to the point. I didn't need to get sold on the warranty from all I read. Ryan ** was very to the point and in my busy life this is what I need. I appreciate his patience with me and his ability to help me understand all I was signing up for.

Our refrigerator and oven started having problems at the same time. We called Choice Warranty and they promptly expedited a company to come out and check the problems. They found both problems right away and we are in the process of having them repaired. Appreciate their concern for our problems.

Brandon ** with Watkins Services was outstanding. Brandon was very knowledgeable and courteous and immediately identified the problem with our dishwasher and repaired it. I had the owners manual and installation instructions available but Brandon knew the dishwasher better than we did.

Quick response to my claim, technician was also very prompt and dealt with my problem with concern and knowledge of the stove and oven. This has been a fast and easy experience for that day, I believe my problem will be taken care of as well.

I don't see a Choice Warranty expert until 4 April 2023. I will another survey after your visit. Thank you. The first visit went fine and was updated on when my next visit would be expected.. Please have a great day. Again thank you for your timely service.

Dryer claim was scheduled the next day. At the last hour of the appointment, it was cancelled and rescheduled for 4 days later. There was no number to contact the company, (Sears) to speak to a representative. Very disappointing. They should be held accountable for canceling last minute and then 4 day later.

No problem with service but I do not understand why you sent a service tech that had to drive over 100 miles round-trip to work on my A/C unit when there are 6 or more companies that could do the work within a six mile radius. I even requested one by name and phone number. Glad he did not have to go to his shop for parts.

I was told if I paid for a 3 1/2 yr contract that I would receive a certain rate and the service fee to be $65 and I have NOT gotten the policy number and the rate is $75. I called 4 times today and got NOWHERE.

We have had to file 3 service requests with Choice Warranty and were please with the timeliness of initial response that our claims were being processed with less than an average of 3 days for the technician's appointment for our initial in-home services. We have had Home Warranties with 2 other companies and were less than pleased.

Very fast on approval and not expensive. Easy to call and have maintenance fixed. Technician was very helpful and helping us understand what need to be fixed and why it needed an update. Very professional and polite. Would recommend any homeowner about this insurance.

Technician was on time and knew what he was doing. Explained what was needed and finished promptly. Would highly recommend this service. Eliminates a lot of worry when a problem occurs. Cost is minimal compared to not having the warranty. Would not want to be without it.

Just purchased the premium policy. Sales Mgr followed up and offered 5 years at a nice discount so we're trying it. A pleasant experience so far. Will submit a review after one or two experiences. Don't know what else to say about these folks until I actually have an appliance break down and I call with a problem and see how the company responds to my request.

I am so glad we chose Choice Home Warranty. I recommend them to my family and friends. When we closed on our home back in 2019 we were given information on the home warranty our realtor suggested regretting having chosen that other home warranty comp.

My over the range microwave quit heating. CHW sent out Fix Smart to repair or replace the unit. Fix Smart said they needed to order a part. The next day Fix Smart told me I needed to order the part under warranty. The reason I purchased CHW was so that I did not have to worry about repairs or ordering parts. Samsung, LG, Whirlpool or other brands will not provide a consumer with a part under warranty. They need to verify the part is required. The service contractor should be responsible for replacing parts in or out of warranty not the consumer. That is their job!

Choice failed to provide me with a technician to service the problem. Instead, I was informed to find my own and I would be reimbursed. I did so and followed the instructions to seek approval for the service once diagnosed. After the approval and the service was completed, Choice said they would reimburse only $300 of the $900 from the estimate. I have received several inconsistent explanations, each of which is incorrect. Very disappointed as this is my first claim.

You say in your contract you will have someone out between 24 to 48 hours. I waited three weeks and made two phone calls!! After threatening to ask for my money back, for the home warranty, I got an email with the referral company.. They were told they would be getting a referral a couple weeks before you sent the email to them with my contact info. You need to get organized.

I opened a claim, and they contacted a service representative to come out and fix my washer. The technician was super nice and professional and told me everything he was doing and why. It was all around a great experience. I highly recommend Choice.

This was my first time using Choice Home Warranty and I was very pleased with the experience! The gentleman that was sent out to my home was very courteous and professional. I had a dripping shower head in one of my bathrooms, and although the part the technician needed wasn't with him at the time, the technician was able to find the part and bring it back the same day to complete the job. I would definitely use Choice Home again.

Suddenly received error code on GE Wall Oven - oven was locked down. Filed a claim on Friday afternoon; received email Saturday afternoon notifying appointment set for Tuesday - with option to change date and time. That’s the definition of No Wait - No Hassle. Impressive!! Highly recommend CHOICE Home Warranty.

So far I am concerned that it's taking a little too long to get someone to respond to my current claim. They keep on telling me that they are sorry for the delay. However that do me much good when my house is cold with no heat.

I called with a garage door issue as my car was locked in due to a spring break. The mechanic came out the next morning, repaired the issue and was very professional. Great experience. I had other home warranty services in the past and Choice is by far the best.

Service was great. All questions were answered plus additional information was provided. All discounts added. Will recommend to family and friends. Not looking forward to our first repair but hoping it will go as smoothly as the initial phone call. No incentives received for the review.

The representative was professional and courteous. He was knowledgeable and answered all of my questions about the different types of home warranty plans. I’d recommend this representative to anyone else that is thinking about getting a home warranty plan. I purchased the six year plan and I’m thrilled to have this warranty plan in case anything happens at any time.

Excellent Service. Technician was smart! He arrived on time. Very polite. He ordered parts and he will come back to repair it. They are very organized. They gave prompt response. They are good in communication. They communicated via email and phone.

The plumber was very polite and courteous and went above and beyond to repair my toilet to the best of his ability. My experience with the warranty company very dissatisfied. The whole guts of my tank should have been replaced, but due to the age and unavailability of the parts we had to settle for what we could get to repair it. Wondering how long this fix will last.

company, Choice Home Warranty.

Washer repair was quick and when the washer quit with same problem had man come back without another service fee. It is having issues again and awaiting service. When heater motor quit had quick service. Awaiting response to appeal for claim to see if it will be covered. The service is much quicker than before due to fact I live in small town and it was difficult to get someone to come. Now response time is much faster. Thanks.

My claim was denied unjustly using broad language in the contract and when trying to appeal the link sent would not open and when I sent an email response it was not replied. The contacted vendor was good and a very personable person to work with for the review of the problem.

The chain came of the opener, the technician came out, diagnosed the situation, called Choice for approval and repaired. The technician was very personable. My only issue is paying the Service call to the technician who just called it in. It would be easier to pay on the Choice Website or app.

CHW assigned my problem to a technician who had no agreement to work with CHW. After two weeks I was finally advised they could not find a technician in my area and I would have to locate my own plumber and get reimbursed. I did this. Now they have closed my case and assigned to a different category and state I need to resubmit everything to move forward. A big hassle for me and for my plumber.

For the first time, I had a flawless experience with CHW. My repair was handled without complications. Every other repair has taken weeks to resolve and multiple technicians. It was nice to have a positive experience. I do recommend Tru-Flo Plumbing technicians. Both times they have come to my home, they have been courteous and professional.

I called about a running toilet and by the next day a friendly serviceman was here to repair it. He had all the right tools and did not make a mess. I was able to continue with my plans for the week I was going out of town.

2) One of the three units of my A/C not cooling .. A technician came on 03/29/2023. He assessed the unit and diagnosed leakages in two areas. He promised to come back to fix the problems. A/C job is not completed yet.

The technician professionally diagnosed the problem and completed the work in a timely manner. HE WAS on time. The old unworkable parts were removed and replaced with workable parts. The technician was very thorough in explaining the problem to me. Yes I would highly recommend your service to a friend.

Sometimes I get a rep that has English as a second language. At times then, hard to understand. And the info details I tell them seems to never make it to the tech. I am happy with the company that came out and did the work. The owner seems to be a nice guy and keeps me informed.

Did not work for a week however Mr ** from Kozmic was very patient and he resolved the issue. I would recommend this company and this man for anything. Thank you for taking care of me and making me feel safe. It started with the person who took my call.

This is a faucet that is pouring water. I have a storage unit on my covered Patio. This is a room that has a door that is part of my condo. It stores my water heater. This faucet is attached to my water heater plumbing. This is inside. This room shares a wall with my neighbor. Huge potential for this to damage his property as well. You denied my. You need to reconsider this decision.

A technician from MAX Appliance came the day I submitted the request and quickly identified what was wrong. Unfortunate, my claim was turned down. Not quite sure why. I have filed a review of the claim and hope for a positive outcome.

My hot water heater broke after 19 years. It took three days to get a technician here. Now I am waiting to see if I get a new heater. Maybe three or more days. No hot water for one week is very bad!!!

The people from Q and A were professional and quick to repair the problem. No trying to convince me that I needed more than I did. The Furnace was quickly back on. It was a motor gone bad. I was pleased with the service I received.

I just signed up with Tom ** who was very helpful and easy to understand. I'm coming from a different warranty service, and speaking to a customer service agent who actually listened to me and tried to help instead of reciting their scripts was a breath of fresh air. I hope my future interactions with Choice Home Warranty customer service is as easy and productive as my conversation with Tom.

He is a good salesman - convinced us that the 3 yr contract would be better. Appreciate knowing all the options in a contract! Your company was rated the best on Internet, and our previous home warranty was abysmal. Taking a chance that your company is as good as your reviews!

Was pleasantly surprised when a repairman showed up the same day that I called in a claim for my freezer not working. Parts (like everything else nowadays) may be hard to obtain but they are working on it. Thank you.

Choice has always been there when I needed them. Customer service is first rate. I highly recommend them over their competitors. This is the first time using them for a septic issue but expect everything to go smoothly. Suspect that the septic may need to be drained.

Basically told to “take it or leave it”. I was given a replacement offer that wouldn’t even pay for the most basic of washing machine. I was referred to a case manager who wasn’t willing to hear anything I said, told me I was yelling at her (I wasn’t), and told me that’s the end of our discussion… Take it or leave it.

The technician was prompt and very proficient. I am awaiting Choice Home Warranty's go-ahead on the repairs. It needs a new motor. I am looking forward to my garage door working again! Thank you -- and have a great weekend.

First, let me state that I have had good experience with this company in the repair of a dishwasher door and a previous refrigerator issue. Some of this appears to depend upon which contractor the warranty company is using. Some are better than others. I am extremely disappointed Regarding the issue of my air conditioner, which has been unusable for almost a week now. Both my own air conditioning repair man and the company sent by Choice came to the same conclusion. There was a leak in the copper coil in the air handler. When I signed up for this policy, I took a sigh of relief because I felt now I had protection. In fact, the policy I bought was for 3 1/2 years. Now I was told as I was denied any help with my air conditioner that their fine print states that they do not cover rusting or corrosion.

Was told leak was fixed, we still have a leak when we take a shower. Plumber said they would be coming back, have not heard back as of today. Would like some follow up from either the Plumber or Choice Home Warranty.

I was miss led! I was Interested in the one year plan. He put my credit card through for a 6 year plan. We were talking about the 6 year plan but I kept asking if there was a payment plan for it. Good thing that I picked up how much my card was charged! I would be very upset to see an over 3,000 charge. Once the issue was brought to his attention, he was very reluctant to change it. I knew I was OK because of the 30 day change your mind policy.

Wait time to process the e-Lowe's card should not take 30 days from the time I first filed my claim and accepted the offer. Just because it's your company's processing time doesn't mean that it can't get better. Why else take a survey/feedback from the customers if you're not gonna listen in the end anyway.

The vendor you hired (Pro-source Heating and Air) was great, efficient and courteous. The courtesy call was great also. We have been with Choice Home Warranty for three years. You haven’t failed to deliver good repairmen and service. We will continue to keep Choice Home Warranty as long as we own this home.