Choice Home Warranty Reviews

Our experience started out well. A gentleman from pro service came out to check our dryer. He told us he would send in what was wrong with our dryer and someone would get back to us. He heard our washer when he came in and told us that it was a bigger problem than our dryer. We had planned on taking care of it after the dryer, but after he told us what could happen, we called it in the next day. Someone from Sears called us on the 24th and said they would be out between 1 and 5. No one showed up and no one called.

Came home to a water leak. Filed my claim with CHW online and had a technician assigned almost immediately. Communication with the technician was great. Received text messages regarding arrival times and he was prompt, knowledgeable and efficient. The stress of dealing with a horrible event was made easier because the stress of having it addressed was removed. Very seamless, easy process.

New information for payment and repeated claim for my dishwasher which is still not working. The first repair guy make the problem worse by breaking the latch. The next person installed a new pump but, did not stay to see if the machine actually filled.

Service truck issue on the original date so we had to postpone the appointment. Came the next day and replaced our old disposal showing up on the exact time of the appointment. I would refer Choice and the service company again.

Service was great, I took a moment to find a tech. But the tech came on Tuesday, evaluated the issue & the next day the his other tech was replacing the unit. Both techs were very professional & efficient. Would like to have them on any future claims.

Matthew was very clear and helpful. He helped me see that the one plan was better than the basic. My appliances are getting older and always hoping they hold up a little while longer. Thank you for all the information. Look forward to using this program when I need to.

Repairman and case manager was extremely helpful. The reimbursement was fair and I thank Kenneth P. For his assistance. The reimbursement and process was explained as prior there have been no communication so I am very grateful. I would recommend Choice to additional family members.

After receiving an email about my claim, I got details about my service appointment. The tech arrived in the service window, made a diagnosis and explained he would contact CHW for approval and repair next week. This is my first claim experience with CHW and was not aware of their process. I had thought the work would have taken place that day. The Tech was on property about 10 minutes and seemed to be Qualified and Capable. The proof will be in the final experience and outcome, but as for now this is a Satisfactory start with a Qualified Service Technician that arrived within the time period outlined. Thank You!

I had a washer that broke. I put in a repair request on Sunday and there was someone at my house to fix it on Thursday. The repairman (Mike) was wonderful! I will highly recommend him to friends and family. My washer works great!

Easy to use website. Communication about the claim was timely. Technician here in a timely manner. Was unable to repair so a new GB is being ordered. Approx. delivery date is 2 days.. I appreciate the low price for visit.

I was very pleased with the young man’s service, he was kind, and courteous, and he got the job done. He also fixed my dishwasher a mannerly time. And when he was finished, he cleaned up whatever little mess he made, and he stayed around to make sure it was finished and done correctly.

Our first experience with Choice Warranty was a good one. We had a minor, but annoying, issue with running water in one of our commodes. The technician assigned for our repair was prompt, very thorough, efficient, and polite. We are very pleased and satisfied.

I have been a customer with another home warranty company for a many years and was due for renewal at the end of April. My research regarding alternative home warranty companies revealed that Choice had much better consumer ratings. My sales representative was Bryani **. I had several questions pertaining to Choice's coverage versus the home warranty company I currently have. She was very courteous, friendly and answered all of my questions in a professional manner. I look forward to having Choice as my home warranty company beginning late April 2023.

David was really nice on the phone and explained everything. Signed me up immediately and I don't have to wait a month to get coverage after I cancelled AHS of 4 yrs. Your coverage sounds better. It is better coverage with more money going out for repairs or replacement.

I submitted a claim around 2:50 for burner on cooktop not igniting on Thursday. Got a response from Choice a few minutes later stating they're reviewing the claim. Got email same day at 7:14 showing an appt for Tuesday am. Great timely service.

I waited a day and went on the website to access the new policy. It is not there yet. Only the old one. I am cautious about scams. If I don't see it on the official website, I will stop payment. It has been 24 hours and should be changed/updated as soon as the thank you comes through. The payment was made and accepted!

My first encounter with Choice was horrible. They never got back in touch or completed my request. So far this one has been okay, I have had a visit from the Carrier who will perform the chore. I am waiting for the part to get here.

Tech went over & above on the service work, but was terrible on the clean-up, didn’t do any. Also, he stated the check was to be made out to him for payment. This has not occurred with other companies Chw has sent out.

Stay away from Choice Home Warranty. I purchased a warranty from them and hardly ever used the services for about 10 months. And then the one time I experienced a plumbing leak, they denied my claim as it looked to them like it was physical damage. A drainage pipe in my master bathroom on the second floor of my home experienced a sudden slow leak. A plumber was sent to my home. He discovered one of my drainage pipes deep behind the cabinet under the sink had a crack in it. When he submitted to Choice Home Warranty for repair, they denied it due to physical damage.

Joachim was professional and friendly. He explained everything in the policy in plain terms making it understandable. I hope this policy is as easy as he made it sounds. We want a company to work with as long as we can.

The person I spoke to was very friendly and informative. I felt like I made the right choice choosing this company for my home warranty. The major items I needed covered under the warranty were, plus some other things which is a plus.

I went online and reviewed the 6 top rated home warranty options and convinced myself that Choice Home was the one I wanted. I feel that Elliott was very helpful and presented the product honestly and answered all of my questions.

Sears came and was on time. Repairman was knowledgeable and changed one part and ordered another. Part arrived in 4 days and repairman came back today. It did not take over 15 minutes and I had LED lights again. Glad we went with warranty.

James talked with me to start. Was told he (James) would be my contact, that it was mo. to mo. And if I wasn’t happy I could immediately so I changed to Choice Home Warranty as you really did save me on cost. I was to call him when I cancelled the other policy but couldn’t get to him to or anyone else for awhile until Alex was out on phone. He talked with me, made a change and I agreed to stay with you. Was pleased to be heard and feel James and Alex did a good job of doing that. Hope we continue to be partners.

Called into today to report my dryer was making a squeaky noise. Customer service rep was very polite and helpful. She set up a call for a repairman. There was quite a lot of noise in the background and at times it was difficult to understand her.

I've met the gentleman that has worked on my garage door more than once now and each time has been a pleasure. Choice Home Warranty continues to provide me with service that is second to none and I thank them.

I really dislike this company. I took out 3 houses for six years and I've used 3 times I think. If any way to get my money back on unused portion I would really like to that. The other company I had years ago gave me no issues - just covered my products.

I have worked with Luke from Choice Warranty on several occasions. Each time he has helped me understand the plan and work with me on what fits within my budget. I would certainly recommend him to others. Thank you in advance.

Purchased my home warranty within minutes. The agent was quick, thorough and informative, so informative that I didn't have many questions left to ask. I shopped around and Choice offered the best price for the value. I also received my policy within minutes.

I called today to get an idea of how Choice Home Warranty works and to get a Price Quotation to some issues I currently have in my home. I thought that the people that took my call today, Ron ** and Yehonatan ** were very Professional, Patient and understanding about my current issues. I am currently signed into Choice Home Warranty and I am excited to work with you in the future. Thank you for taking my call today and explaining how everything works. It is also great to know that you are a NJ based company and you could reach me if the case is needed.

The plumber did an excellent job!! Also, was pleased with CHOICE for their quick response!!! The plumber checked several times to make sure that we did not have a leak and said that he would come back the next day to check, but told him not to come because we were going to funeral, As of today, no leak.

Terrible customer service, their advertisement states that if they can't repair an item they will replace it. This is not true. We recently had a washer that could not be repaired, and the money they gave us for the replacement did not even come close to what we needed to replace the washer for an equivalent. Do not be fooled by the ads, they only give you a fraction of what you will need to replace your item!

Excellent service. Representative explained with clarity all details of customer responsibilities and financial obligations. As well as what to expect from repair persons. Also, she was concerned if I understood everything. Assured that I had a call back number if needed additional information.

Phil from 360 Aire came out same day and repaired the furnace He was polite, professional and had the heater working in no time. Great job Phil!! This company has been here before and so has Phil. Glad they responded so quickly. It was cold and we have small children and seniors in the house.

My experience has been phenomenal. Fair, just, quick and pleasant. Customer service is topnotch! Arrangements are always made in advance of the repair. Additional money, if required, is upfront. If a repair cannot be serviced for whatever reason, you are not left in the dark.

Fast response by repair technician. Seemed very capable and professional in his job. I would use this company/contractor again for any issues or possible repairs in the future, if needed. I also like the updates that he provided regarding arrival for the appointment.

First, the technician did not or could give a set date, time, it had to rescheduled, the issue is not resolved, you denied the claim, I tried contacting the claims office, not one in the center at time of call, the report submitted was accurate, CHW changed the wording, I would like to request a copy of the report, I tried using the machine, same issue involved, I now have to submit another claim, and have to pay another service fee. I spoke to the technician, he assured me that the report submitted by him had been changed or reworded.

THe technician arrived on time, checked out the problem and told me he needed a part and that I would have to have some tile cut away around the faucet. The service call was rescheduled for the following week. Again he showed up on time, needed an additional part which he went and got and returned and fixed the problem. He was very pleasant and explained in detail what I needed to do before he could fix the problem. This was my first service request with Choice and I was pleased with the experience,

He got here around 4, stayed till 630 and fixed the heater. Not like the last two guys. Please make sure he gets pay. He a good worker. He took pictures of before and after work was done. He knows what he's doing.

The plumbing company that accepted the job ended up being so horrible, I called complaining to Choice. The customer service listened my complain, and they re-assigned other plumbing for the leak (the previous one didn't repair it and charged!). Very happy with customer service!! Thank you for great service! AC

The bathroom had a leak in supply line. The technician assigned to the repair change his schedule so he could come and fix the leak. He was very professional and fixed the leak within three of being assigned the repair. Outstanding customer service.

It was assigned immediately and the repairman came out exactly the time he said, very competent. Very satisfied. It is taken care of on computer, which is so handy, no waiting on telephone to take your information. I have had very satisfactory service. Highly recommend.

First and foremost make sure you read all policies and guides and once you do that Choice Warranty will provide everything you need. They are replace my air handler with cost a lot of money. Now I do have to replace my outside unit but they are giving me a discount on the part and negotiating for a flat rate to install it instead of me doing it so I'm getting a really good deal like basically I'm getting a new ac that could be 8 to 9 thousands for less than 4 and I'm running into hard time and I wasn't going to renew my warranty but there's a great thing I did so choice warranty is the way to go.

Called Choice, I had an appointment within two hours for the same day. Their technician came over as promised and he fixed our unit quickly. We’ve never had such quick service before. Kudos to the technician, Mohammed for his professionalism, knowledge and friendliness.

The guy explained everything to me very professional and very friendly that makes a big difference. That's why I chose to give Choice the opportunity to take care of any of my home issue needs when things break down. We'll definitely try to recommend friends and family member based on my experience with this company. Once again thank you again for the professional individual that signed me up.

It was an easy, wonderful experience from my initial call reporting my claim till the repair on 3/27/23. The girls in the office were very friendly and helpful. Mike the repairman with Bennett and Sons, was very courteous and professional. We will definitely recommend Choice Warranty!! Thanks.

Robert ** provided excellent customer service, and was easy to reach and responsive. He took time to explain my options and answer questions. I am feeling good about making the switch to Choice Warranty based on my experience so far. Especially coming from AHS, I am a very happy customer!

Maurice knows it all, knows the competition, and was able to get me a better deal overall and compared Choice to many others. Payment plan was a really clincher so as of now I feel happy! They have great reviews on Trust Pilot, Forbes, and 5000

An appointment was scheduled within 24 hours of our filing the claim. We received a call advising when the technician was on the way. The technician was on time and very professional. He explained the problem and the issue was resolved. We we couldn’t be happier!

Barry ** arrived on time. Was attired professionally. Was courteous and respectful. Investigated and verified the nature of the problem in both the washing machine and the refrigerator. He inquired was able to acknowledge the availability of parts. He then got the approval to proceed with repairs and he scheduled a return visit for 11:00 am on Wed 29th March.

Rudy was punctual and very professional. He did a great job of cleaning up the spilled sewage and I appreciated that. He was also very patient while waiting on a respond from CHW. I am satisfied with his service. Highly recommend this company.

Ryan was Phenomenal! He answered all of the questions I had and some I didn’t know to ask. Choice Home Warranty plans are priced so well that I opted to cover my private residence and 5 other properties... Thank you Ryan and Choice Home Warranty!!!

Dryer repair. I contacted Choice Home Warranty. They scheduled Ashley repair service. A person came out to assess the problem. My appointment was scheduled between 11am-3pm. The technician arrived around 5pm. Part has been ordered and rescheduled for 4/6/23. At that time a new timer will be installed.

Your response to claims being submitted is fantastic. It is very quick. When approved, the obtaining of a technician is equally fast. I am extremely pleased. I would recommend you to any homeowner. Please continue the same level of service.

I originally had a very nice person named Chance ** help me. 3 other people from choice called me . The last person to call me this morning was very Rude. I wanted Chance to get the credit for this Sale. Why could I not get back to Chance on his ext. **?

The locksmith was on time, very courteous and finished the work in a timely manner. He even mentioned he could change the color of the door knob to any color I would like. I would highly recommend to friends and family.

Two young guys showed up on time as scheduled. Took a quick look at the job and straight to work. Both were very careful moving things, covered all areas, finished their job but not the work and finally cleaned up the little mess they made. I must say both those guys did fantastic work. Unfortunately as per Choice Home Warranty, No texturing or Painting is allowed to complete the work. The customer should pay out of pocket!

Called on a Saturday and had appointment by Monday!! Very prompt and so far am pleased with technician!!! Found problem quickly and will be back with parts to fix tomorrow!! I will review tech as soon as he fixes refrigerator!

The first time I contacted Choice regarding my "free" rekey for my new home, they sent me an appointment notice but failed to tell the locksmith they had an appointment. After waiting for the 4-hour window they gave me, I called the locksmith and found out they were never notified of the appointment. Choice rescheduled and the morning of the appointment I called the locksmith. Choice DID notify them but gave them the wrong time. Luckily the locksmith was really nice and sent someone right over so I did not have to waste another 4 hours of my hard-earned vacation time. And the "free" rekey still costs the $75 service fee.

Tech showed up on time and did a great job. Very knowledgeable with his work. Would suggest his services of anybody. Handled very well by your office. Waiting for Lowe's gift certificate. Will buy new fridge once this is emailed out.

The Technician was very prompt and professional. He was very kind and understanding of my problem and did not give up, it was a very difficult task. I am very satisfied with the results of the repair and would recommend him.

I am a new user of Choice Home Warranty, our family members also long time with this company, I am really happy for their service, I wish our friends and others family members will be come soon and depend on choice home warranty. Thanks.

John ** was very helpful and pleasant to work with! First time buying a home warranty. John went through the plan and what is covered. Plan sounds great, just hope it lives up to all the hype. Thank you John! Wayne

I have been without a furnace since Feb 11th, 2023. Still without a furnace and it is 3-18-2023. Two different furnace companies have said my furnace needs replaced. What is wrong with this picture?? I have talked to several case managers. Each one tells me different information. Choice Warranty even agreed my furnace needs replaced but denies my claim. I have spent over $400.00 on fees with these companies and still not replacement from Choice Home Warranty.

I'm very happy with the technician and his professionalism and timely response to the repair of my dishwasher. This was a good experience. Thank you Choice Home Warranty. I will be sending them referrals. It certainly was a good purchase. This should be an item that every homeowner should consider. Peace of mind!

Tried to submit a claim online for repair of a built-in microwave and a dishwasher with a latch problem. I entered my email address and policy number and clicked on "Log in". Nothing happened. I tried a couple more times and still was not able to log in. Tried again with a different web browser and still not able to log in. Finally I called the phone number and expected a live agent. Instead, I got into a computerized system and was able to submit the microwave claim. I had to file a second claim for the dishwasher, although the repair person could probably fix both issues in the same visit. I received both claim confirmation numbers by email. I was notified it make take up to 48 hours for a repair person to contact me. Hopefully the repair person will fix both issues in a timely manner. We'll see.

I appreciate the ease in which you can make a claim. I do feel the amounts given when a product has to be replaced could be higher. If this were different my rating would be higher. I will say Choice moves fairly quickly on getting service to your home.

With all the issues with the prior service ticket I called to cancel my policy. The agent said they would reduce the service call fee for the next service. I submitted a ticket for my refrigerator and the service call was full price. I feel stupid for trusting this company to keep their promises.

DO NOT BUY!!! This company denied a claim for a pipe leading to a hose bib stating they are not covered. Contract clearly states hose bibs are covered. Also, another reason is that contractor cut a 16x16 hole in my dining room without permission and this is another reason repair not covered. Left us without water for 3 days.

Very friendly technician who was on time and did a good job. Have been very pleased with warranty service up to this time. While this is service you hope not to need it’s good to be covered when you do. Would definitely recommend to a friend.

I have been looking and inquiring from several home warranty companies to replace my existing one that changed my plan and raised their prices drastically this year. I chose Choice Home Warranty for their competitive pricing and their overall standing as one of the highest-rated in the industry.

I submitted my claim to repair my over the oven microwave. It took five days for Choice to submit a technician to my house. Once he arrived, I found him to be knowledgeable, skilled and courteous. But it took five days to get him here. The wait for repair was way too long.

I researched other policies and read reviews and by far this is a good company according to reviews. I am a veteran and was glad to hear they offer veterans a discount. Thanks.

Warren was friendly, informative and professional. Very good experience. Renewal was quick and discounted to my satisfaction. I've been happy with the service in my nearly 5 years as a customer and will recommend this provider whenever the opportunity arises.

Very good and dependable and reliable. Also assume it's wonderful. Some people that have your insurance say that it's a good thing to have. Also assume that I found you so let's get started on this plan as soon as possible. Thank you for your help.

Service Rep was very professional and on time, Need a new motor and waiting for approval from Choice Warranty. Got notice second service call on Friday, 3-8 pm. Do we need to pay a second $45 fee to put in the replace part?

My microwave stopped working, I went online and filled out a claim, 2 hours later I had an appointment scheduled for next day morning, techs showed up on time and were able to diagnostic the issue, Choice contacted me with an option to replace which I took. It didn't cover the whole cost of replacement but overall I'm satisfied with Choice Home Warranty.

This technician was amazing. He called multiple times to confirm appointment and to let us know he was coming. He fixed the problem on his first visit, and explained everything he was doing. We had two other AC technicians last fall who were terrible (no shows, misdiagnosed the problem, lied about the issue, disappeared after the first visit) and it took over a month to get our AC fixed, so we were expecting the worst, and we were so pleasantly surprised! Please always send this technician!

The plumber that came to my house was great. He was courteous, professional and knowledgeable. He recommended to replace the water heater, as it was 20 years old but CHW asked him to replace the heating elements instead. I was surprised by this. We’ll see how long that lasts. Hopefully it works!

Communicating with CHW was very poor. I tried many times to communicate and explain the oven problem to CHW to no avail. They don’t want to listen. I waited a whole day for service but no one showed up. Communicating with Sears was even worse. You can’t speak to a live person but only to automated service which was very poor. They called with automated message for service but in fact it was for a sales pitch!!!

Was hard to understand the lady I spoke with. Have leak in floor between upstairs bathroom and 1/2 bath/laundry room. Roof of downstairs bath falling in. Have several holes in ceiling. Need someone to come right away. Standing water on floor. Have washer and dryer covered!

Very easy to go online and file a claim. Was notified promptly that technician had been notified and would contact. Next morning we had an appointment. The technicians we have had repairing other appliances were also prompt, professional and friendly. We have had Choice Warranty for about five years and have been very pleased.

The representative took his time and explained everything to me. He gave me a good deal for a senior. Thank you. I am looking forward to see how it work out. My house was a blessing from the Lord and I just want to make sure that I keep it up.

Thanks to Sharon whom assisted me today on several issue. She was polite, efficient and proficient with her job. She even assigned me a Case Manger to further resolve one of my issues. I give her a 10 out of 10 stars. Please give her an incentive including a good pay raise for 2023. Thanks again....

I myself and the company Madinas contacted your company after waiting almost 2 weeks. Your people would not call the Madinas. I did the calling. I like when I talk to people from the US and not overseas. So if and when I need service again and I ask for Madinas. Your company better call.

Chambers provided quick and efficient service. Identified the issue with my refrigerator immediately then resolved it. Assessed my washer issue and determined quickly it needed major repair so submitted information to CHW in a timely manner. It's been over 48 hrs since they submitted it so still waiting on CHW to contact me.

I was fortunate during my long term contract I did not have any warranty problems. I only had one service call. I would recommend. This Choice Home Warranty service is reliable. WOULD HOPE MY RENEWAL would be satisfactory. I was happy with my prior experience with Choice Home. Personnel were punctual and professional.

I trusted Choice Home Warranty by looking up Reviews on internet. I paid $900.00 and thought I’d be safe if anything occurs. Well I was wrong. Choice Home Warranty is a bad business and is a Great Big Scam. I have called several companies about getting service after talking to CHW. CHW don’t cover anything and create lies, please take extreme caution if looking for a Home warranty service. They hang up on you when you try to place a claim they are extremely rude and when they escalate they transfer you and call hangs up. They are NOT worth your Money? Time and Energy…

Sam of Sam Services did a good job fixing my microwave, it only took him 30 minutes to diagnosed and fix the problem. He’s very polite and very professional.. I would like him to fix whatever appliances claim in the near future.. Thank you.

Got back with me immediately but I have to wait 20 + days to get a card from you before I can even get the microwave from Lowe's. Also, did not state if this includes installing and carry away old unit.

I love that this company can have technicians out in less than 24 hours. My tech guy was very good. This my third home warranty company. So far I like them. He was friendly and offered good advice. It was a very easy way to get our toilet fixed in a hurry.

I'm very disappointed with Choice process and how Choice disvalue the owner. Waiting for a qualified service person, three different call and two no show if not satisfactory. How do we fix this issue?? Reimbursement to the owner is unsatisfactory because its no reason why I've been waiting since January, for a check that I've not seen as of yet. No excuse!! I'm sure I may not hear back like alway. Choice service is gone down to nothing.

Within 24h of my initial service request on Friday 3/24/23, CHW sent a plumber to my house to check my leaking water heater. After about 1H, the plumber told me that he needs to open a new claim to replace my water heater and I should hear from CHW as soon as possible. The claim was approved before the end of the day on Saturday 3/25/23. I am very happy with CHW and would recommend them to anyone looking for a great home maintenance insurance company.

It was a positive experience. He arrived on time and was very professional. His work was timely and he appeared to be very knowledgeable about the product. I would definitely refer this company to a friend, relative, etc. I would consider using this company again if given the opportunity. It was a pleasure to do business with this company.

I placed a service order and in less than 24 hours my sinks were fixed for only the deductible amount of $65. He even came on a Saturday which was much better for me. He was quick and efficient and was in and out in less than 30 minutes.

Technicians diagnosed the problem and quickly fixed it upon approval. They also provided a recommendation to place a hair drainage component to be placed on top of the pipe to prevent further stoppage. This claim was one of several claims in the past that I received full satisfaction.

The technician called to let me know he was on his way. He arrived with another plumber. They were on time, thorough and courteous. They explained what needed to be done to make the repair but since they didn't have the part they needed for the repair, they left to purchase necessary part, returned a short time later and then proceeded to make necessary repair.

We have not been able to get our claims taken care of and have had to pay out of pocket for the last two claims. The service fee from Choice is more than it cost us by getting a local repairmen to come and fix the problem. Luckily it was minor things both times but I'm afraid what would happen if a whole system went down.

Sears technician was very polite. He was very knowledgeable and did an excellent job repairing the ice maker in my refrigerator. I would give him a A+ rating. Both times he came he was very prompt on time. Giving him a 10 rating.

I’m very satisfied with the staff who help me up to the completion of the repair/installation of my faucet. He keep me informed of what is going on from the time I submitted my claim up to completion. Very good service!

Great Experience! Had a problem and requested an earlier appointment. Lamar was flexible and accommodated my schedule. He was very professional and diagnosed the problem quickly leading to a prompt repair. Respected my home and took care to put shoe covers on when inside. Would not hesitate to use him again; would be happy if there was a way to request him if I need electric service again.

I had an issue with my claim and claim supervisor is very patient, heard my concern and told me that she will expedite it to get the plumber faster. I really appreciate her patience and willingness to help. One thing that might help is please train your executives to have basic knowledge about appliances so that we need not always have to talk to supervisors who are more knowledgeable.

He was very informative and let me know exactly what he was doing and what his diagnosis was. Very pleased with everything he did to try and fix my ice maker and the water dispenser on front of my fridge. He made his suggestions to Choice warranty and they came through perfectly for me. Thank you.

Highly recommend from this writer, contacted Choice explained issue, within 2 days Reliance Electrical Contractor had set up appointment. Was on time, diagnosed the issue, would need to replace, but this particular unit has been upgraded to a larger one. John, at Reliance, didn’t feel good about the new install because he would need to cut into drywall, and the unit would leave a gap. John replaced the motor, and put and made a temporary fan blades, until the new one comes in. John, I found, is anal to the point if completely cleaned the bathroom, and left it exactly as it was prior. It’s GREAT to do business with an Iraq Vet, as I am also a Vietnam Vet. Hope this helps in your selection of choosing a Home Warranty company.

We had a sink that was clogged and water was backing up through the pipe where the washer is located. He had to snake and issue that was about 15 feet in the pipes. The plumber had good customer service, was on time and fixed our issue quickly. We had no issues with our service. Thanks.

This is a new policy for me, but the process was easy, simple and seamless. Now I don't have to worry anymore about costly repairs. I would definitely recommend to friends and family, and I wish that I would have done this sooner.

The repair was made on the first visit. Technician was professional. Made sure it worked before he left. Had no problems regarding the Tech. My only issue was it took over a week before the tech showed to make the repair.

I spoke with your management team Troy on 3/24/2023. I had to change some information on my new account. Troy was very professional, patient and helpful with this change. His knowledge and experience allowed immediate attention to the change and he completed this request in outstanding time. His customer service is exceptional. I give him 10 stars and hope his work ethics is recognized and rewarded. Thank you Troy for being the person I was able to speak with. I appreciate your professionalism.

Overall, I love CHW. They have been great, however I wish there was a way that you could request which company comes out. I have found some techs are better than others and as a paying customer I should be able to choose.

This situation has been going on for over six months. I have had to call into Choice Warranty multiple times to try and get this situation resolved to no avail. Technicians have been out to my property on four different occasions and the problem with my refrigerator is still not fixed. There has been multiple attempts to try and get the technician company to do their job and still no satisfactory result. This will be the fifth time that the same technician company will be out to my property.

I really don't know why everyone doesn't have a home warranty, but especially when you can get Choice Home Warranty. This must sound like some kind of paid "pat on the back" but this company does what you have paid for, has very nice reputable services they use. I can't believe that I've paid $85/per service fee and only $50/month for this service. Gracious, I've used it 4 times now...electrical, new garbage disposal, garage door repaired, AC repaired, now washer machine repair coming up. I researched many different companies and was a bit nervous to pick one, but I sure picked the best one. Glad I did.

I was very happy with the technician Joshua Winston’s Garage Doors; kind and knowledgeable. I was NOT happy because my claim was denied and I had to pay the service fee as well as over $600 to have my garage door fixed. I have the “ultimate policy plan” and that should have been covered. My rollers were in great shape. It was the main spring that snapped in half causing the side cord to brake; which is like new. Their tech even told me that he was totally shocked that Choice HW did cover this because you usually did with my plan. So yes I am very disappointed.

On time very professional quickly fixed issue. Warranty pays for itself. This is my 5th claim in one year. Hoping to continue to repair my home as needed at a affordable price thanks for a great experience. Happy I purchased warranty.

He came in. Introduced himself. Told us where he was from home, told us that we had a service fee/how much it was. Constantly told us about the appliance what was wrong with it, what part it needed. Told us we'd be contacted regarding the appliance.

Timeframe was not met on when I would get notified of my service. Service company is the worst I've ever dealt with. Over 1 week and my complaint is still not taken care of. Would have had better luck if I just repaired it myself.

Bought a previously owned home and not knowing the Appliances, so glad we purchased the warranty. Had 2 issues with Appliances, Home Choice sent a fantastic repairman that diagnosed, confirmed, ordered parts, and now scheduled to return for repairs. He's even followed up with phone calls.

Fan blade on AC unit bent and was wedged. Would not allow AC to run. Did not pay because they said it was my fault. How a mechanical failure can be my fault? No problem taking premiums, but don't want to pay.

After 8 months and 8 technicians, I finally found a reliable technician on my own. I'm very disappointed with CHW. Dealing with multiple case managers gets very frustrating. I really didn't appreciate being hung up on when I expressed my frustration.

Issue was addressed and quickly someone got sent to work on the matter. Will do a follow up!! Please keep up the good work and strive to be number one in the business otherwise other competitors will take that spot!!

The technician from Hancock Appliance Repair was excellent. The $191 cash offer from Choice to replace my GE Profile Spacemaker 1800 microwave was disappointing. My appeal for additional cash was declined. Not sure how I will be able to replace this microwave with one of similar capacity, efficiency and standards without spending hundreds of more dollars. I likely won't renew knowing the appliance coverage is not 'replacement' rather a partial cash offer (about 1/3 of what the true cost of replacement is). I will be out on social media explaining my dissatisfaction to others as well as friends and family.

They called before arriving which is very important to me. The service was great and the technician was on time, knowledgeable, and neat. I would recommend 100%! If I ever have heating or air conditioning issues on the future I will be using this company.

Choice Warranty is designed to sell you a policy, to relentlessly call you, email you about renewing your policy, to trick you into renewing by charging your credit card. I received multiple phone calls per week and almost daily emails. But there is little service focused on actually helping you file a claim. This is not a service you can trust because it is all about selling and not about service.

Fuse box circuit breaker to washing machine keeps tripping during or after while appliance in use. Submitted claim via phone on 23 March, received email appt scheduled for 28 March. On 24 March received text message from Dominguez electric tech if service could be done today. I contacted tech at 1300 on 24 March, technician replied he will come between 2-4 pm. Tech arrived at 3:00 and replaced old circuit breaker with new breaker. Less than 30 minutes procedure. Thank you for expedient service.

Making a loud rumble when dispensing water into the machine. Mike Check Appliance Repair came on time and fixed it. Very good service and would like him to come whenever I have a problem. He was very informative and knew exactly what was wrong.

Tech was on time, quick and knowledgeable. Very pleasant to deal with. Would recommend him and your company to my friends and family. Deck located the problem, let me know what it is and would have to order the part. Has already got the part and set the appointment to come and install the part.

The technician, TJ, called ahead and arrived on time. He worked carefully and successfully to fix our kitchen faucet. It was a tricky job requiring him to alter some on his tools to carry out a satisfactory repair job. If the faucet degenerates again to repeat the bad behavior we expect to get a replacement. TJ was affable and explained what the issues with the job.

Out of nowhere we lost power in approximately five outlets and two ceiling lights. Was not a breaker issue. Your Rep was prompt and diligent taking about 2 hours and finally finding and fixing the problem. His name is Casey **.

I'm very pleased with the service provided by Martinez to help me to add on a home warranty for additional property, I was offered a different choice for the term of the home warranty without filling out the pressure to make the decision. I definitely would recommend this service to anyone that is looking for a home warranty and want to have peace of mind when it comes to deal with home repairs.

The HVAC technician that came to my home did a great job. He quickly identified and fixed the problem. He then had my heat back up and running again in less than 20 minutes. He was also very professional. Great job.

The second call was made for a non-working garbage disposal. The technician sent was Chris from Mr. Smith's Home Repair. Chris came quickly and did a great job solving the problem. I would give him the highest rating. However, the first visit was for a microwave repair which had a door that would not close. Choice rejected the repair because they claimed it was not the result of normal wear and tear. The unit is ten years old and the door has been opened and shut thousands of times which would certainly be normal wear. l am upset Choice did not repair it. They made a poor and wrong decision and it cost me the repair fee and nothing was done. This was claim # **. Guess I will have to find someone who can fix it.

As always great services. The technician was courteous and he fix the electrical problem of my 2 ceiling fan accurately and in a really short time. In addition, he went to Home Depot to buy two new switches at no cost. I only paid the regular $65.00 fee. Great Job, Thanks.

The young man was very cordial and quite efficient when installing the new garbage disposal. He made sure that everything was cleaned up and left with the old disposal and trash with him. Would ask for the young man to come fix other items that would be broken if I had the opportunity.

I was SO disappointed in Choice in how this claim was handled. I was without hot water for 4 days. I had to find my own repair company and then lost many hours of work due to the many hoops I had to go through to complete the claim I did CW job and then I didn’t the full amount covered.

After researching several home warranty programs, I found Choice Home Warranty to be the best choice. The plan covers all the items I am interested in protecting. I recently had to replace a fan motor on my furnace for $1,220. If I had Choice Home, the repair would have cost $85. The only negative comment I have is that when I called the 888 number to start the warranty, the phone was answered by a lady whose accent was hard to understand. Otherwise, I highly recommend Choice Home Warranty.

Technician was very customer oriented. The response time to this problem was perfect. Only had to wait one day. Much better than the five days they wanted me to wait for a technician to fix my heater a month ago. Because of the great service this time I’ll be glad to recommend this company.

In all fairness I placed the call on March 24th. I am waiting for technicians to return my call. Very hopeful for positive response. The representative was very helpful and polite. I'm happy that I chose Choice for my home warranty.

I live in a small rural town in Oregon and it took a bit longer to set up the appointment I needed for my hot water heater. Once y'all found a plumbing company to address my claim, everything was handled and done on the appointment day. They were very informative and professional. Thank you Choice Home Warranty for giving me one less thing to worry and stress over.

I am a customer of Choice warranty and they provided excellent service the five or six year. They prove to be reliable and I am happy to have choice warranty as a service provider. Thank you for your service. Also the technician they send to your home are knowledgeable and very professional and respectful.

The technicians were extremely professional. I had two services does in a one week span and experienced quality work. Having a contract saved me time in finding the right company for the job. I am able to do my claim online and the follow up is quick.

I was having problems filing my claim online so I used the toll free number. I received prompt action and my claim was taken over the phone. I’m very elated with the process. I highly recommend Choice Home Warranty to family and friends.

We were w/o a kitchen sink for nearly a week. CHOICE had a difficult time finding a technician. The first one sent out couldn't do the job. Had 2 previous claims w/ choice. One resolved in 3 days, and one in 5 days. They may need more technicians in the area.

The technician was exceptional, courteous, and professional. He came in, assessed the situation, ordered the parts, and scheduled a follow-up within the week. Usually, we would need to wait months or contact the home warranty company to contact the repair company and schedule a follow-up visit.

UPDATED 4/13/2023: He was the only technician after several technicians attempted to repair ice maker, who actually reported to Choice that it could not be repaired. This was after 6 months of making claim. I would not recommend choice to any of my clients, very poor service.

I’m pleased to know CHW has my back in break downs that I don’t have to worry about it. Thank you CHW for being here to help when I need you the most. It’s nice to know a issue is covered without the worry. I have enough to worry about and I’m grateful this isn’t one of them.

The tech was very polite, and knowledgeable. Sam did a great job. I’m terrible with name, but I remember his. I’m not much for texting. My ice maker is making ice cubes instead of crushed ice now. That’s all I have time to say.

Emails regarding the appointment day and window were initially incorrect. That was just a slight inconvenience and it got sorted out. The process of submitting the claim online was very easy. The technician who came out and fixed the dishwasher was excellent.

The technician took apart the humidifier unit and found the circuit board was not working. He was going to notify Choice Home Warranty for approval. He is supposed to return next Tuesday and repair it. Will find out if it is working after he repairs it.

It took a while for them to get a plumber to me but the plumber was great. He went above and beyond. I have no complaints about the plumber. He was very accommodating to my schedule. I recommend him to anyone.

Simon was extremely helpful. He was very kind, patient and caring. He offered me several options, told me of money-saving tips, made suggestions and waited while I discussed things with my husband. He saved me a LOT of money and all in all was great person to work with. Thank you, Simon. Have a wonderful day.

My washer is not working and communication from the technicians hasn’t told me what is happening. I would like to know what is happening and when the washer will be fixed. I hope to hear from the repair company on the progress.

I had a very informative conversation with Aron about Choice Home Warranty. I like his description of their services and the costs associated with the work they do. I have decided to change companies and allow this company to be our choice.

Wanted to switch Home warranty policy! Very helpful telling me what to do! I think this company will be much better for us! The man who helped me was very to talk to! Really appreciated his help! Thank you!

My ice maker had not been working and I couldn't figure out why. The technician came in and solved my problem with no problem. He knew exactly what was wrong after only a few minutes of accessing the situation. My ice maker is working great now.

Myself is very satisfied with the services of the plumber who took care of my problem & I will be forever grateful for your consideration, Also I would not hesitate to recommend you to my family & friends. God Bless you, Sincerely & Semper Fi!

As soon as I opened claim I was contacted within 24 hours to set up immediate appointment with the technician to evaluate the problem with my appliance. As soon as evaluation has been done the decision how to fix the problem was done so fast and in a good way to close my claim. Thank you, Choice Home Warranty.

I put in two claims for a leak in the roof, the first time they sent out a guy to do not even a half but a quarter a** job. The second claim for the same problem the part of the roof that is leaking apparently needs to be replaced and will not be covered. I wouldn't even waste your time with this company.

The technician that came was excellent, however trying to get back to the company Diamond Garage was almost impossible. At times I waited on the phone over 45 minutes and was cut off before anyone ever assisted me. I am very disappointed in their customer service. I would recommend CHW to a friend. I did recommend CHW to my sister-in-law.

The technician was prompt and resolved the issue quickly. The problem was not as bad as we thought it would be. The diagnosis was complete quickly and efficiently. He also recommended some services that would mitigate and prevent other issues.

Nathan is definitely a salesperson. He complied with my wishes and we both understood what was needed for the sale to go through. I haven't a problem with him. My problem is that Choice doesn't have a maintenance program along with the repair program. One would think that in order to save costs in the long run Choice would have a maintenance program. I like just calling the home warranty company and scheduling dryer vent cleaning, startup for cooling and winter seasons, draining the water heater, etc.

This time it was quick and accurate. Not too long of a wait to get someone here. Still working on my washing machine. Had to order another part. So far so good. Coming back next week to finish the work. Good service from Sears.

Heather **

Technician from A and E (c/o Sears) came and check dishwasher with stagnant water at the back and claimed it’s not the dishwasher but the problem lies in the food disposal and I need a plumber to check it out. Plumber came and restarted the food disposal and run the dishwasher after, both started working but water still stays at the bottom and it stinks. Cleaned it 2x with vinegar then baking soda but still odorous. I will try to use it again next time and see where the problem lies. Just grateful the technician cancelled the service and he didn’t charge me the $75.00.

I requested electric service at my home. The tech made the appointment for Thursday; however he was able to fit me in on Wednesday. He found and fixed the problem within minutes. Outstanding job!!! This is my review.

The person I spoke with was informative and patient. He offered rates and adjusted them based on my need and did not pressure me to opt for other offers. The call was quick and I had all my questions answered.

I am impressed with service promptness, but service window from 8am-5pm was not good. Only covering 343.00 for new one from Lowe's not good. Getting lowes card within 30 days not good, can't do laundry! So I lost a day's pay (300.00), paid 75.00 for service call, have to wait for lowes card up to 30 days! And the card will only pay maybe half of cost!

It took longer than anticipated to get service, but Choice did send an email apologizing and let me know they were working on it. Since it was just a dishwasher, I didn’t mind waiting, but it did make me concerned about response time to heat or air. Service man was excellent.

Two comments, good and bad. First, nobody showed up during the appointed time frame and finally they called to say they got backed up and to resked. Second, when Matt came, he was really great, courteous and professional. I was very happy.

Daniel was on time, repaired the leaking faucets, and showed me what was replaced. Quick, efficient, and didn't leave a mess. The office let me know what time he would be here and he called to say he was on his way and what time he would arrive. I appreciate the courtesy.

My washing machine was making a loud noise.. And CWH had set me up with Sears service center and and made A repair appointment. And just tell mine her a timely matter. Received received email from Sears and had my appointment set quickly.. And the gentleman from Sears was very friendly and helpful and. And answered all my concerns.

When I call Choice Home Warranty they always come thru. Some of the technician that's in there plan aren't always top notch. Once I informed Choice Home Warranty of this they contact the technician themselves. All in all it was stated that they were not going to use them again. So hopefully that's true. Other than that I would recommend then to my friends.

The tech that showed up had a bit of a gruff personality, but was knowledgeable and informative. My chief complaint is that this is the third time the same component in my furnace system will be replaced and the technician’s recommendation was to do a full replacement as the unit is 30 years old. He is actually the same technician that came out last year for the same complaint.

CHW failed to ensure my claim in Oct 2022 was fixed before closing it out! The technician who came out failed to file the paperwork to inform CHW repair not completed but could never provide me with a status of the fact that tech failed to file paperwork! CHW provided poor customer service in regards to the former claim that was closed out!

I am pleased with the service of Choice Warranty. You quickly respond to claims and send representatives to repair or take care of the problems. Choice Warranty is worth the fee that I pay for service. It is a pleasure working with you.

It is very easy to submit a service request from your company. The case was picked up by a contractor within a couple minutes. That’s great. But I am giving a 3 stars rating because I would like to see some improvement from your company. You allowed a contractor quickly locked in the case. But they set the appointment to 6 days later. This is not acceptable for AC repair when the weather is hot. I would suggest you allow customers to choose a contractor from a list of contractors approved by your company so that we can select one who can do the repairs the soonest. Also customers can avoid the dishonest contractors who would charge your company as well as your customer unnecessarily. When your customers end up playing more for repairs, you will lose them. Thank you!

I bought a home warranty on Monday, March 20, 2023. I was told that I had thirty days to cancel. I decided to cancel and called the next day. The gentleman that I spoke with would not discuss the cancellation with me, he only wanted to lower the price. I was at work and finally agreed with him to another deal. I do not want this warranty at this time. I want my money back. I will be filing a fraud report with my bank if I do not have the money I fronted to you by Tuesday March 27, 2023. Mary **.

The tech was very professional and informative but it seems like the problem still exists. Spoke to him again and he is returning to see what the issue is when the dryer is on for a longer period of time.

A leak developed in our kitchen sink. The water escaped and ran from the first floor to the basement. The leak as reported to Choice on Monday morning, the next day. Choice advised the Service Rep would come on the next Wednesday. He came as stated and determined the faucet had to be replaced. He said he would send a request to Moen for a new faucet and it would be sent, by Moen to our house. Moen did not send a new faucet, but did send a repair part. However, the part was not received until Wednesday, at which time Choice was notified. The Rep came the following Monday and completed the repair. Both service reps were efficient and knowledgeable. However I was not happy with the amount of time our kitchen sink was out of service. We called on a Monday and the service call was not completed for two (2) weeks. That’s a long time to go without an operable sink in the kitchen. Hopefully if there is another call, it will completed sooner.

I spoke with Adam ** today and it was such an amazing experience! He was so knowledgeable and helpful. I had a bad experience with our former home warranty company and he made me feel so secure and calm. I’m so glad that I made the switch!

CHW has always been very responsive to the many work orders that I have submitted and have approved all of my requests. They’re always polite and professional when dealing with their telephone agents. All of the repairmen they use are highly professional and knowledgeable in their fields of work.

I am a new subscriber and has not experienced on any home repair and replacement job from your company. However, the sale representative did an excellent job to make me so easy to understand what's covered under the warranty provided from Choice of Home Warranty.

Unfortunately I did not use my better judgement and decided to sign up with this Company February 3rd 2023 after speaking with Eric ** who was quite persuasive. We moved into our home last year and we heard about Home Warranties and decided it was worth maybe getting it as you never know. I questioned a lot of things with Eric like we have been here a year and if something breaks will it be covered even if it is old. He said, "Yes of course it will all be fine." I said ok and stupidly took his word. We paid up for a whole year. The contract was effective March 3rd. Two days ago March 20th as we heard the weather was going to be warm we turned on the AC and it was not blowing cold air. I called Choice and asked if someone could come and take a look. They said, "Yes of course," and we just pay the $75.00 fee.

The communication with the service reps need improvement. Sounds like they read from a script but don't answer any questions. At this time, I have not received anything in writing stating the job will be covered. I did receive an email stating that I was scheduled to complete the job but the company scheduled to complete the job hasn't been contacted. Thanks.

Have always had good service once I get through the robot that answers the phone. Do not have a computer and prefer to talk to a human not a robot when I call anyone for a business reason. It took 3 calls to get a human so I could put in my request for service.

This could have been a better experience had the rep I talked to initially been willing to help. My issue was for a heater, it was 20 degrees outside and the call center rep was smug and condescending. I had to escalate the call to a manager before I was helped. Even then the rep refused to let me speak to a manager until I told him I’d call corporate headquarters. The technician however was phenomenal, recognizing the sense of urgency and completing the job promptly.

The service tech that came was great. However, like a few of my past experiences, there is a loophole in coverage so I had to spend almost $800 out of pocket. I was a client years ago and I discontinued my coverage. When I re-signed up last year, I was told the loopholes in coverage have mostly been removed. Well - my spring on my garage door snapped causing damage to my door, the end coils and hooks on each side (not sure of the technical terms). The only thing that was covered was the coil. I had to pay out of pocket for the rest.

Notified CHW via online claim washer broken. Within a day we had a repair scheduled. However due to short staffing we had to wait. I was able to "chat online" with CHW the whole time. They were doing the best they could in these trying times. I appreciate CHW help through this repair. All in all the repair took 2 weeks, but the repair staff were great and knowledgeable. Washer runs beautiful! Thank you!

This is the second time that Max Appliance Service has come to my house for a repair. I cannot express how professional and knowledgeable the technician that came to my house both times. First encounter my refrigerator was leaking and he literally took my unit apart. He came back twice and on the 2nd return he repaired the unit. This last time my washer stopped working, again same technician told me my motor and my drainpipe were no good. Within 2 hrs my washer was repaired. I would HGHLY recommend this company and that technician.

Quick, efficient and affordable. Thank you for saving me money. All I do is pick up my phone, submit a claim and then boom, they start working on my request. Marriage is a lot easier with Choice Home Warranty in your corner.

Home town air conditioning company came to my house the next day and found a few problems that need to be done. He showed me and it was evident of the problem. Very friendly and helpful, he took the time to explain the situation. Great job.

Your service was very poor, It took you 12 day to get me a plumber to my house, I will be looking for a new provider the next time I get my Home Warranty! I will not be telling people to get your service at all. If you can't do a better job in your service maybe you should stop offering to service.

We are very pleased with the work that Carlson Home Appliance conducted on our Dryer. He has worked on other appliances for us prior to this service call and has always done very professional and capable work.

Bathroom sink waste line was leaking badly. Plumber from Cascade Plumbing had to take the entire waste line apart to get to a broken compression cap. He did so neatly and promptly. He was quite courteous. We were very pleased

Highly recommend Max Appliance Repair and their technician. Technician arrived within the quoted time frame. He was extremely friendly and knowledgeable. Also, the technician was quick, but accurate. Highly recommend to anyone who asks. We will be life long customers.

Very nice, professional, explained everything to me. Called and told me what time he would be to my house. Knowledgeable about my heat pump, made me feel comfortable. Wrote and sent in his report while still at my house so I would know. He answered all the questions and filed it immediately, so as not to delay what had to be done

The technician was extremely professional. Let me know at all times the appointment time and his knowledge of the issue was very high. He was cordial and explained what I should do to avoid the same thing from happening again.

Maurice was very Courteous and Knowledgeable about all available questions I had. I was very Happy with My experience. I would recommend Choice Home Warranty To Anyone Needing a Home Warranty. They are Very Respectful and willing to help the customer any way they can,.

Last person I spoke to from Miami was very helpful. The first three people I spoke with didn’t know what they were telling me. She took time to look it up and yes I am covered. Also offered me to find my own here and submit the bill to them.

Before I even completely read through the Choice Warranty site, I received a call from William at Choice Home Warranty. Our conversation was pleasant and professional. He answered all of our questions. He offered us a reduction in the monthly cost by signing up for three years +6 months free, after I said a six year plan would be too costly right now. He was not pushy, he was affable, and we felt as though we received a good product for our money. Of course, time will tell if everything that the company says they will do will come about. I will come back with another review if there are any contradictions! So far so good!

Locates and schedules professional techs that come in a fair amount of time. Everything can be done online including scheduling and contacting assigned tech. CHW covers everything as contracted. If not covered, tech offers a good price on what uncovered work is needed to fix any home repair need. CHW has replaced a washer and a refrigerator for me under this contract. Need I say more?

Had an appointment for 11-3 today and it is after 3 and still no technician. Not very happy, I have been waiting all day and my wife has an appointment that she had to miss because she needed me to drive her.