Choice Home Warranty Reviews

Very satisfied with the technician that serviced my air conditioning unit. Well-mannered and very efficient and professional. Knew his business. I would have him work on my system again in the future.

Technician was very knowledgeable and very helpful. When he arrived I had recorded the noise that the dryer was making and he knew right away what the issue was and promptly fixed it. He also saw things were behind the dryer, I guess were from the previous owner and I never knew and he was able to get them out of there for me.

So, this was a great experience. However, I’m not sure that it was the most clear claims process as I had three issues. They are all plumbing related and two were a leak found on two separate parts of the same pipe under my kitchen sink and the third was a toilet that ran a few seconds on and 20 to 40 minutes off constantly. I had to place a separate claim on each one and did the first two online and then the third one said because a similar claim was placed within the past 30 days, I would have to call for verification with the 800 number. So I did.

Read fine print. Didn’t total price but still outrageous to have a warranty. No need in having if you can find replacement parts for a decent price. Total rip off. I specifically asked what was covered and they didn’t mention I would have all these noncovered fees. I will not be renewing. You’re just giving free money away.

My A/C unit needed to be serviced because it was not cooling. Choice Home Warranty was responsive to my claim request and contacted me within a few hours to book an appointment. The A/C technician was friendly and professional, and had my unit back to normal in less than an hour!

I was content with the job that Mr. Marlon did for us this past weekend. I wasn’t happy with the job. Mr. Iris did last month. It was the same thing that you AC unit was not working properly and the fact that I had to pay for another $75 service fee that kind of hurt a lot.

You denied my claim alleging misuse or abuse, however, this would have been impossible because the house has been vacant since I last used the dryer on March 30, 2024 and it worked just fine. How could it have been misused or abused with no use? This was just an excuse to deny a valid claim.

They accommodated my not being here when he first wished to come with a change in time. He quickly found the problem and it was the compressor and not able to repair. He was very business like and thorough in explaining the issues of the appliance. He would report to Choice and I would hear from you...

I’ll just make this short. All my experiences have been a hassle. If I wasn’t already paid up for two more years I’d cancel. I don’t have fifty more things to say about how bad the service is and how you always try to not pay, you just don’t want a bad review.

Have had 3-4 claims over the last year and they've all been handled very promptly and very well - all but 1 were picked up by A&E (Sears). Would rate 5 stars but the last experience (also picked up by A&E) was extremely poor. There was a glitch in the parts order - I had the parts but the status did not reflect it. 12 out of 12 times I had an appointment and no one from A&E showed up. I called Choice 5-6 times and was assured it was escalated and would be resolved. I called A&E 8-9 times and same. No one could fix the glitch. I persisted as I wanted to try and fix the issue but awareness of the situation was never really escalated.

Choice scheduled the technician promptly. Technician reached out right away to schedule the service. They were very accommodating with the time. Troubleshooting was fast. Choice approved the replacement immediately. Work was done right away. This was a seamless experience. Very happy with choice and the company they selected for the service.

The technicians were professional and the dryer was working when they left on June 7. The next day the dryer did not turn on. I was very disappointed as I had we item. I used the washing machine and when I put the wet clothes in the dryer it did not turn on.

My experience on almost all my claims attempts have been horrible! Unfortunately, I opted for a prepaid multi-year agreement until Oct. 2026 and cannot get a refund. I guess their business practice is to lie about what’s covered upfront to get your money and make it almost impossible to get a claim approved!!!

The technician kept me extremely informed about his arrival time, and let me know immediately when he had the chance to come earlier than originally planned, which was great. He took the time to do a thorough diagnosis even though he knew there would be no service fee coming to him. He even waited about 90 minutes for the authorization for the work to come. He explained to me exactly what he was doing, which was very informative. Very professional but personable at the same time.

Work performed professionally and on time. B&B Comfort Master LLC performed the work. They first checked the outside unit and mentioned that the unit and the Freon gas was fine. The system seems to be functioning as expected for 1 day. However, I need to see for about 2 weeks how it performs.

Problems fixed! Three outlets repaired. Mystic Services was conscientious and even had to make a trip to the store for another outlet since three outlets worked on the one line. Very pleased now that the outside sockets work. I cannot think of anything else to write except to say that he was friendly and professional.

Well it’s been 12 hours and I still haven’t gotten a reply. I would like to know what you are doing to get this resolved for me please so let me know when you are able. Thanks. David. Ps You need to be the one to tell me what happened.

I was very pleased with the technician that was assigned to my request. He was very professional, informative and courteous. His name is Ben with Top Air Services. Thank you Top Air Services assigning Ben to my request and I look forward to working with him and Top Air Services on future request.

6 days without AC in Houston. Small leaking in AC gas pipe. They determined was not normal wear and tear.. Not covered... My mum is 94 yo with Alzheimer's. Nobody contact me in the last 24 hrs.. Be very careful with this company...

The guy that came out was great and polite. Did a fantastic job on the AC. Went the extra mile. I would give him 5 stars. Also the CHW email was great, it keep me informed with everything. All the way til the tech guy came out to the home. I'm very pleased with the service. Keep up the excellent work. Thank you.

I wasn’t pleased that we had to find our own repair man. But that is fine. So now we are awaiting our reimbursement. Hoping Choice live up to their agreement and reimburse us within the 30 days as they agreed. Just wish it would not take so long to get our money back to us.

The technician that came out was awesome! He was Very friendly and professional. He had us back up and running quickly, even coming late in the day. I would highly recommend him. Thank you for your dedication to customer satisfaction. We may have to call him again, though. We have another air conditioner that needs service. I'll be happy to see him again.

Your representative, Robert, was very knowledgeable, easy to understand, and helpful in explaining your warranty program and your services. I would recommend friends for your service. And I would recommend that they talk with this representative for an explanation and any questions that they may have. I look forward to the service. Hoping I will not have to use your service as I hope all is well but feel comforted knowing I have your coverage.

The heating and cooling guys came out in a timely manner. They were both also very kind and got my air conditioning working again in no time. They were in and out. They had to replace the air condenser, fill with Freon, replace a sensor and a couple of fuses.

I needed further information about coverage, left my number to be in line for a call back, but the calls never came. Sometimes to speak with a representative is much more help than what is written on the contract. I did get a technician to my home quickly as needed, but I still needed more information to know exactly what is covered.

Did not repair the problem with the toilet. After flushing water drains out of toilet bowl within 30 minutes. Where is water going? No water on floor. Could it be problems with parts in the tank. Repair person was polite and friendly. Can you please send another plumbing company. Try Cullman or Arab Alabama. Both are within 12 miles from me. Need this fixed. Water bill is up.

Eddie came out from Green Plumbing LLC, quickly diagnosed the leaking problems, and gave us several replacement suggestions. He then proceeded to get the parts and fixed the problems. Very professional, knowledgeable, and a nice person as well. We appreciate dealing with such a competent and caring professional.

Bought a basic contract 2 mos ago. My LG Fridge started making weird noises then the bottom (freezer drawer) ice maker stopped producing ice balls. CHW set an appt within two days, repairman said it needed to be replaced and in about a week they had the second appt set, replaced the part and now working great again. I recommend CHW based on my experience.

This is the 3rd time I have needed chw..3rd time waiting for over a month for service. Multiple calls, techs not showing up. Customer service is horrible... You need to go through resolution.. Where they yes you to death... And still nothing is resolved...But be forewarned again, 3 claims. 1st one 3 mos..2nd 4 weeks, 3rd 4 weeks. Hopefully it's not an emergency. They aren't readily reliable.

Choice Home Warranty has been great to work with. We had an issue with our garbage disposal and the plumber that came out provided excellent service! Would definitely recommend using Choice Home Warranty to others. ;) We have been with the home warranty company for years and they have been great to work with!

I will admit that trying to get ahold of my case manager was a bit of a struggle, but when finally got hold of him We came to a fair agreement on the replacement of my dishwasher value. I recommend Choice Home Warranty to anybody who needs a warranty. And opt for their 6 year plan, what's the best value for your money.

The representative from Choice Warranty was courteous and very professional. She was able to finally find us a first-class plumber to fix our problems. A job well done! I would recommend Choice Warranty to anyone. This warranty company has served us for more than 6 years with high rated responses and response time.

Over the past few years I had to call Choice Home Warranty on a few occasions for various reasons of equipment breakdowns or failures that we all encounter as homeowners. Hot water heater went out and needed to be replaced, same for kitchen oven. Ice maker was able to be repaired as was the dryer belt replaced. On all of these phone in claims the service reps were always on time and there within a day of the claim being reported. Who could possibly ask for better service than that? Not to mentioned that all their service reps were experienced, knowledgeable, trustworthy technicians that I felt very comfortable working with. I would highly recommend C.H.W. to all my friends, family and neighbors.

Gateway Home Services of AZ LLC is great to work with. We still haven't have the dishwasher fixed because we are waiting for a part. Mario is very professional and very nice. He Mario and his son looked at the problem and even took a little video of where the leak was. Very happy so far. Will let you know when they put in the part they had to order.

Tech analyzed problem. My concern is why it took weeks to find a tech and the delay resulted in a hardship. It required me to get assistance to provide another fridge on a temporary basis at my cost. Because of the long wait there was food spoilage. Your sales rep said you had your own service people which was not true. In any case the tech you sent analyzed and resolved the problem.

My service man was completely helpful and fixed everything that needed to be done to repair my refrigerator. He knew what was wrong with it. He had a good attitude and was done in just a few minutes. I was happy with the labour and service done by my repair man.

The last repair was for my AC unit. The first technician didn't show up for his appointment and didn't answer phone calls. But Harold (Sears Home Service) was the next technician. He stayed in touch with me and did a great job. However, the two claims I made prior to this was for toilet stoppage and a cracked bowl. I wasn't all pleased with the way those two things turned out. So, three stars was the best rating I could give.

I haven’t had service on my air conditioner yet. It’s been 4 days now and I’m still waiting. Not too happy so far. They say I can call someone myself, but then I am out a boatload of money until they pay me back. But how long will that take?

Michael ** was friendly, professional and informative, providing us with options about the plans and the differences between plans. We had been with Sears for 20 years, so this was a big leap for us to make a change. Michael explained about the coverage, the cost, etc in a very succinct manner. We feel comfortable with this company and support, should we need help. Thank You, Michael.

I had an issue with my range. The tech responded and stated the repair could not be made. So I recieved an email from Lydia **. Because I didn't agree with the amount of money I was being issued to purchase a new range. I called the number and Miss ** answered. Ms. ** was wonderful. Took her time and helped me. All representatives should be like her.

To be honest my only experience with CHW was my conversation with one of the specialist, Curt over the phone when I called to find out information about this company because I want to make a change to my Home Warranty company that I’m with right now. Curt was informational about the Choice Home Warranty company. The price he quote sounds presentable to me and was less than the warranty company that I’m with.

I had a plumber fix pipes and floor fitting and I installed new toilet. Overall cost around $250 for toilet and repairs. Is there any refund I can get. Please let me know if you can. So far I used warranty once, also this one. I'm am very happy with the rapid process and the friendly customer Support. I'm recommending Choice Home Warranty to everyone I know. Thank you so much for the assistance and I am looking forward to using warranty if I need, it's comfortable knowing that I have warranty.

Terrible Experience with Choice Home Warranty. I placed a claim with Choice Home Warranty for an electrical issue, and the technician they sent out told me it was due to wear and tear. However, later, I received a call from the company stating it was a broken breaker. The technician never mentioned a broken breaker; he specifically said it was wear and tear. This company is a scam! Before you purchase coverage with Choice Home Warranty, be aware that they are just scammers. They will take your money and fight tooth and nail to avoid paying for any broken items or issues in your house. Save yourself the trouble and don’t buy their coverage. This has been my unfortunate experience with them.

David was very professional, an asset to the Choice Warranty company. He took the time to explain the problem and possible solutions. Our washer was 15 years old which was a challenge, but he stayed on job until a solution was found. David from A M Appliance has an excellent personality it not just a job, but his reputation as a repairman.

The technician communicated well and was prompt, Is kind, patient, did the job well, showed me the burner is turning on now, waited for me to vacuum behind the stove and then pushed the stove back in for me. He went the extra mile! From start to finish, there were no problems whatsoever.

I would recommend Choice Home Warranty but only for certain people, the lack of human interaction when submitting a claim and the claim process is very difficult to understand what is happening and when you will be taken care of. You just receive email contact which doesn’t really help or give you an accurate understanding of what is happening with your claim.

I was so excited to do a comparison with Choice vs. another home warranty provider. The service that I received from Chris was exceptional! He quoted all the detailed information that I needed to make a decision and I will be receiving a free month because I am a referral from a family member!

AC went out. I have breathing problems so AC is important. I called Choice Home Warranty on Tuesday. The service provider scheduled the appointment on Wednesday, and on Thursday it was fixed. They found the problem and fixed it within 45 minutes. I was so grateful and happy that I had chose Choice Home Warranty to protect my home.

My machine stopped working and the same day I made the claim, Choice had an appointment scheduled for a couple of days later. The technician from Shawn can fix it LLC came early and diagnosed the issues and quick and filed his report with Choice while still at my home to ensure prompt claim review and expedited determination.

Muhammed was on time, professional and very knowledgeable of his work. I would recommend his services. He took his time to make sure he saw what was wrong with the unit. He explained what filter to get and knew where to look. Very friendly and respectful. He answered all my questions and took the time to explain. Thank you.

I can't say enough about how happy I am. It's the 2nd time I've had to call you guys in 3 years of having this coverage, and you didn't let me down. The plumber (Andrew ** of Reid's Precision Plumbing), was outstanding. His knowledge, professionalism and customer service was among the best I've dealt with in my life. Thank you very much.

This company is a sham. They do not cover all the things that they claim to cover and certainly not a good grade of replacement items. The customer service options are horrible, and they force you to code in your phone number for a call back. A person calls back from a home or call center, asks questions, repeats the same things over and over as if they're going to help you. Then they tell you that they'll transfer you to a claims specialist and when they do, the same menu comes up with the same directives.

Difficult company to work with. We filed a claim on our 20+ year old hvac system which was inspected before the house was bought and they denied the claim saying that they were improperly installed although they have been with the house since construction and were the same units that were deemed in normal working condition when we purchased the house less than a year ago. Now Choice wants to deny the claim even though they have run for a good 20+ years before perfectly fine and had no known issues.

Punctual and Good communication. Fixed the issue and gave details on what the issue was, very professional. Texted on the details on arrival time and came on time. Helped take things out of the refrigerator and fixed the issue.

Choice Home Warranty sent us great technician. Hi is efficient, quick, courteous, kept us up to date with ordering of parts and repair appointments. Claim process with Choice Home Warranty is easy and quick online and by phone. Operators are knowledgeable, helpful and work with customer's interest in mind. We are happy we chose CHW to maintain our appliances.

Starting with Lindsey at the office who was a big help before and after my work and then Brandon **, the technician, my experience was excellent. Lindsey was most helpful in assisting me in establishing an account for future work with my HVAC system. Brandon was pleasant, professional and knowledgeable and made me comfortable that the work was done proper and well.

The water was almost stopped from dripping in bathtub, it left the tub a deep orange yellow, rusty, nasty looking. It needs to be replaced also, your company would not replace it and also wants me to pay six hundred dollars to fix the leak problem. You took my money for years but when I a 100% Disable Veteran needs help you don’t

I’ve been very pleased with the level of service and care this past year. You have definitely made significant changes for the better and it shows. I am noticing that you have more service providers, I have not had to find my own, and it is prompt response for coverage.

Robin was great. After being without AC for 2 days waiting to get a technician assigned I find out I finally got the technician appointment scheduled for the following week 8 day ahead. I escalated the issue and Robin was able to help me to no only have the tech coming sooner but to have the AC fix it the following day she got the case escalation. So we were only 4 days without AC. Initially, before escalating the issue it was going to be more than 10 since a part was need it to order. Thank you Robin for showing caring for the customer

Associate was professional, very knowledgeable. He knew exactly what to do. He found the problem quickly. He was friendly and answered all my questions. He showed me pictures and videos he took and explained the problem. The washing machine wouldn’t spin all the water out of the machine. The washer is leaking water from the bottom of the machine.

The technician arrive when he said he would. He Stayed in contact with me. He Gave me options to fix temporarily fix a small part of a bigger issue and told me how to get the job done right so that I wouldn't it wouldn't continue to be a problem.

I couldn't believe the price! The customer service rep was so nice and explained things so well. My husband and I now have peace of mind. We are in our 70s and we don't have to worry now about the expense of repairs or replacements of very expensive systems in our house. Thank you so much.

This is my first claim, and I am starting to regret switching from AHS to Choice. The contractor who came to my home was extremely impolite and seemed primarily concerned with charging the service fee. He didn’t diagnose the cause of my problem and said he couldn’t do anything if the problem didn’t occur in front of him. I had to beg him for feedback, and when I asked about the next steps, he only said he would notify Choice, and they would decide what to do. After he left in a hurry, the problem happened again, so I recorded a video to send to him. When I called to ask if he was interested in receiving the video, he showed no interest. I sent him the video, but he didn’t reply. I am very disappointed. With my previous insurance company, AHS, the contractors were at least polite and attentive.

Technician was on time. Was very thorough in his work as well as his explanations of my problems and solutions. The next question is not a very good one nor an accurate one. Would advise others to give the contractor a try.

This Air conditioning company Tech was great when my Air conditioning broke in South Florida - he came right away and was able to get the part to repair it quickly - super nice and respectful guy and very honest - I would recommend this company for regular Air conditioning and emergency too.

Jeremy came very promptly and had it cooling in no time!! He was very knowledgeable and I already recommended him to my daughter. I will continue to use Home Property Solutions for my furnace and air conditioner winter and spring preventative maintenance. He rearranged his day to work with my schedule.

Hard to finally getting the motor blower fixed, It took several months to fix it. Three service men came to my home to inspect the system and the A/C. They all identified the same and Home Choice Warranty would not authorize the work, it took four months to authorize the work. Thank you.

DO NOT BUY!! We bought this home warranty after reading some reviews online. All I can say is they must have been bought and paid for reviews. I spent THOUSANDS on this warranty to "cover" my home for 6 years. They literally cover NOTHING! They claim they will when you buy it. But when you make a claim, as I have made several, they find any abominable reasons not to cover it. We paid extra to cover our pool, and our hot tub. Made a claim, they had no technicians that wanted to do the repair for Choice rates. So No one would accept the ticket to do the repairs. So I ended up doing them myself. My washer broke, needed bearings, they wouldn't cover it because we must have abused it, or overloaded it for the bearings to go bad. My AC went out. Nope. Wouldn't cover it either. DO NOT BUY. Find a company more reputable if you must have a home warranty. Choice is a scam. Save your money.

When I filed my claim you assigned a contractor who couldn't come for a week. During that week I had no communication from them, I called you the day before my appointment and mentioned the fact I had not heard from them and you sent them an email. When they didn't show the day of the appointment I called, nothing. You finally sent Spring Pools and they were here next day. My pool set for 10 days.

I called, left my number, and was called back within 15 minutes. I explained my situation and I was told that I would hear back from a HVAC company in 24 hours. I was emailed within 20 by an HVAC company who said they would be here tomorrow between 11 and 3 to fix my system. Thank goodness for Choice Home Warranty!

Choice is great, until they're not. I gave them $2,500. I recently filed a claim for a dripping bathroom faucet, paid my "co-pay" to the plumber when he showed up, then Choice wouldn't pay to fix it. Now, I'm out $60 and STILL have a dripping faucet. The first couple of years, Choice was okay. But once you reach a certain number of claims, or once the repairs go beyond what you gave them up front (in my case, $2,500) they start denying even low cost repairs after that. Such as replacing a $30 faucet. If they won't replace a $30 faucet then don't expect then to replace a major appliance that goes bad and can't be fixed. They'll come up with any excuse they can pull to avoid paying out. That's apparently Choice's business model.

Our claim for the replacement of a failed AC unit was denied by CHW based on a loophole in the contract language. The failure of the unit is age-related (originally installed in 2005) and not due to any subsequent leaks of refrigerant and any water damage. In my opinion, CHW used the determination of a CHW-designated contractor to deny our claim. I was offered the opportunity to appeal the decision. I chose to be proactive with a different vendor rather than endure the appeals process though our summer months.

CHW had three different technicians come out to service/inspect/diagnose the A/C unit, the fourth one never even called to say he could respond to our request. Each had to conduct their own diagnoses of the issue. There was very poor communication between the technicians and CHW. None seem to be able to share the A/C information such Brand, model, nor what the problem was. The process took over six weeks to final get the A/C working properly. Two of the technicians stated that Fan Blower needed to be replaced, CHW wanted to replace the blower fan with an aftermarket Blower Motor.

David sold me! I researched AHS, Fidelity and Choice. It’s really hard to decide between the companies and the plans offered. As a consumer you’re just hoping that when the time comes that I have a need to use the warranty they will be there to resolve the problem without a hassle. I felt that I could trust David for his sense of sincerity and knowledge that he provided to me. He answered my questions and I felt comfortable in going with Choice. Secondly, the price of the plan was the most reasonable. I appreciate the additional month and the $75 service call.

He was very helpful, answered all my questons. Mr. ** made me feel as if, I made the right decision to go with you all. I was very pleased with his knowledge of your company and the offers you all have. I really don't have anything else to say. I shall see if it was worth it. :)

The air conditioner was running but not cooling. The technician was running a little late and called me to let me know. When he arrived, he promptly went up to the roof of the building to check out the problem of the air conditioner. He called me several times to have me turn the air conditioner on or off. He quickly discovered what the problem was.in a short period of time the air conditioner was up and running. It was apparent that the technician was very knowledgeable as to repairing the air conditioner. Jacob then met with me to take care of the paperwork. He was both very polite and professional. I would highly recommend him and the AB&E Heating and Cooling company.

I have been a customer for years and was not afforded enough to get new appliance without out of pocket expense. When I spoke with a case manager one increased the amount slightly, while another did not at all on a fairly new washer (less than 2 years old). I have been happy with service up until recently.

Fast and prompt claim response, was easy and phone conversation was helpful and the person who answered the phone was kind and friendly. The information given was helpful and accurate. Easy to use the portal and the portal is not hard to use. Email sent are good guides for the portal and helpful

Slow leak in storage room damage to walls and floor. Repaired quickly. Technician worked quickly to find the leak. And then repaired it. Cleaned up and was very knowledgeable and did a great job. Not sure what else I can say. Appreciate the promptness and speedy service as well as knowledge in what he was doing. That is all I can say.

I have no experience using this program. The program is easy to follow and thank you. The technician who come to fix our Air condition is very friendly and professionalism. I would recommend to my families and friends. I am not a good writer and this expecting me to write more than I can. Thanks

Sam did an awesome job. He explained the reason for the leak very thoroughly. Would ask for him again! He was pleasant and his work was done neatly. I feel confident that my refrigerator will not leak any longer. Will also refer Sam to my friends and family in the future.

The technician was very accurate and good and repairing my air conditioner. Even though he didn’t show up the day he didn’t show up the day he was scheduled to nor did he call because he had cell phone issues, he came the next day. Once he arrived, he knew exactly what was wrong with my system. Now my system is working fine.

The positive - when we finally had the service call from RKS he was professional and efficient - of course we paid another $75 (which is required). Bottom line we have paid 3 years in advance for inferior service from your office side and it costs us $175 rather than $75 / and a very long wait on service.

I had a very good experience with Dezire ** case manager and she handled the case very smoothly. Very prompt and on highly recommend the service that she provided. Even though initially was not approved but when explained to her she handled the situation very professionally and and solve the problem.

At first, I was going to cancel because I had some many other things to do that day. But, after the CHW rep came out, he diagnosis the problem, and did a fantastic job. So glad I waited. I would make a humble suggestion to allow the company to send you their best and make sure you are prepared for their arrival. It will make a big difference.

Dishwasher repair was an EASY experience. Tech arrived analyzed problem had part on truck and repaired. Entire service call was less than 20 minutes. Service tech and company kept us in the loop and were very professional and Punctual. Would be happy to use them again. Very satisfied with the overall experience.

Was very good ~ the timing/wait was way too long. Should have been much sooner. I think we waited too long / 5 days without use of our kitchen sink and dish washer. Once the tech arrived the problem was corrected with less than 1 hour. I do wish they could have come sooner, and we would not have been without the use of our kitchen.

The communication with CHW representative was very positive. Keisha asked the appropriate questions to evaluate the problem and assisted me setting up the claim and sending a technician without delay. The technician arrived on time as indicated on his reply. My AC was working again within an hour. Great service from CHW.

The A/C technician came and repaired our air conditioner in a timely manner. I am very pleased with the service that was done. He even showed us how to clean our line so that we would know how to keep the air conditioner from clogging up in the future. I highly recommend Choice Home Warranty.

Brandon was thorough, he listened, and wanted to make the best decision for the customer. He was upfront and honest and did what he felt he would want someone to do for him. He was professional and respectful and offered. We selected him to be the technician that comes back to complete the job.

Both technicians was great. They came and done what they were supposed to do but what the purpose of having home warranty when it doesn't cover anything. My house is built in 1974 and you wouldn't repair a bill that's on the garage door that's where I'm tear. That's 50 years of wear and tear. Thank you. Lisa

Once again, the infamous home warranty crap raises its ugly head. As always, you find a loophole or fineprint to keep from taking care of a job! You people are notorious for screwing clients put if monthly premium but denying anything that goes beyond the very minimum. If it goes beyond clogging a sink, there is some contract clause that you run to for denial. Ridiculous!

The representative that I spoke with was very professional, and very knowledgeable about this home warranty. He was very kind and patient and listened to my concerns. Representative took care of all of my concerns and when you sign up with Choice Home warranty you will receive a hard copy of the policy for reference.

I was assigned a case manager to schedule a time to discuss the issue. Case manager contacted me with a link to schedule a time but I couldn't connect to it. I emailed the case manager but got no reply. I have been waiting since June 3rd. The service technician informed that the problem involved a rubber seal inside the air conditioning line that is leaking Freon. The seal needs replacing but the claim was denied because it was normal wear and tear. The technician informed me that he has a special tool designed to replace the seal without losing additional freon. I would like someone to explain why a worn out rubber seal not be considered normal wear and tear.

I call first to check if my issue was applicable for service, then get scheduled a technician to work in my issue on the house. I need to mention that it was told that it will be in 24hrs or 48 that I will know who will be working (to reach the technician took little longer than expected but I also got a opt out for reimbursement work option), but in 48hrs I have technician and fixed my problem.

Marquis provided me with a new home warranty in minutes. He is very knowledgeable and professional about the plans and pricing. Marquis treated me like a person, not just a customer. He reassured my home needs would be met with Choice Home Warranty. Thank you very much for your assistance.

The technician was a very knowledgeable and efficient. I sent detailed information regarding my microwave, as per the email request. The appliance and model were not forwarded, therefore I am required to wait two extra weeks before the parts are delivered. This may have allowed me the use of my microwave.

Every single attempt at a claim was a hassle, never paying anywhere near true market value and taking 2-3x as long as just scheduling things myself. Your money is better spent in a savings account and paying in monthly. Avoid at all costs, do not consider using at ANY time.

Anthony did a wonderful job, he was very thorough and he told me what he was doing step by step. I would recommend his expertise to everyone that has A/C problems. Anthony gave us a magnet to go on our refrigerator in case we ever need to call the company that he work for in the near future.

I reviewed the options online and signed up. I called to ask a question once I received the confirmation email. The first guy I spoke to immediately tried to upsell me. I politely declined and he got annoyed that I wasn't interested in the offer and disconnected the call. I called back to cancel the contract and got the runaround. The customer service is atrocious and like me you should find another home warranty company.

So far my experience with Choice Home Warranty has been excellent. When we made a claim and they had a hard time finding a technician, they gave me the option to find my own technician, which allowed us to get the needed repairs much sooner. I expected the reimbursement process to be much more difficult and take much longer than it did. They processed and approved the reimbursement in one day. While I haven't received the check yet, based on my experience thus far, I expect it to arrive sooner than the 30 day time period associated with the process.

Sadly, it took almost a week without our tenant having any capacity to cook or bake on the stove, and when they finally arrived on June 5th, they discovered that it was the electric panel. Upon calling today, I expressed the important of getting someone out there right away. Thanks to the gentleman that I spoke to, today, June 5th, someone is assigned and coming tomorrow fix the problem on June 6th. I appreciate the expediency.

Ease of use to file a claim online. Got a service appointment within minutes. Reputable company they use to perform the work. I have enjoyed being a customer for many, many years. I look forward to the plumber's diagnosis and solution.

Phil ** was extremely polite, informative and very eager to work with me. He explained the coverage and listened to all of my concerns and questions and responded appropriately. He was easy to understand and I felt he cared about me. I also appreciated the fact that he was able to lower the cost for me by increasing the amount of years I paid for upfront, also was able to freeze the annual fee.

It only took 48 hrs from report to repair. The technician was very competent and professional. (Steven Scott Plumbing in Jefferson City who services a large surrounding area) I would recommend Steven Scott Plumbing again with enthusiasm. I have to compliment Choice Home warranty for getting us on his schedule so quickly. The process from start to finish was pleasantly fast and efficient.

It was rewarding to call for information on your warranty plan and experience you having our best interest at heart in order to provide us an affordable service for our kitchen appliances and more. My husband and I are very pleased and at peace with our decision. Thank you and God bless.

Office people are efficient and friendly. Scheduled appointments are on time. Technicians were patient, explained the problems and also gave some suggestions. I'll definitely recommend Choice Home Warranty to my clients and friends. I also like the tracking systems as well because it shows you where the technicians are and how long they might need to come to your house.

10/10 time Choice Home warranty will reject your claim, I know Choice Home warranty comes at a low price but the service is worse. Never expect them to approve your claims, they will find a way and reject.

The electrical company was extremely professional and tried to troubleshoot the issue. However, I was very dissatisfied with CHW decision not to approve repair that I understood to be under the contract. Their explanation was not clear and appeared to be contradictory. Their offer for me to appeal was a joke. Although having a home warranty should bring some ease to customers, paying $ almost $700/year and not knowing if an issue is covered is costly, especially for retired seniors on limited income.

They came about 3 hours late and I had to contact them to see where they were. The person at the company said they are running a bit behind as the tech had to take his son to the ER. When they arrived They were extremely professional and got the job done and fixed very efficiently and gave us good tips to prevent future problems.

Technician was communicative, friendly and did a good job. I needed to arrange for a little bit later time slot which he was able to do by phone. I've had experiences with other companies where I wasn't actually able to talk to anyone, only email. It's a small company. Very businesslike and capable.

The technician arrived late because of extended time needed at a previous appointment, but he was friendly and competent. He explained that the refrigerant was low and therefore there was a leak somewhere. He couldn't find it, so presumed it was a slow leak. He refilled the system with leak sealer and gas. Everything now works good. Only complaint was that it took a week to get the appointment (which can be tough to endure).

The individual I spoke with over the phone was extremely knowledgeable in regard to meeting my needs for a home warranty. I had multiple questions and he was able to answer every one with a concise answer. Got me set up on current promotions. Great overall experience! Thank you again for your services.

The technician was fantastic and told us everything that needed to be repaired. He was very prompt and helpful. But then Choice Home Warranty denied the claim. So for the technician, I give 5 stars. For CHW, I give 1. We have had to file a few claims with CHW and none of them have been approved, even though we have full coverage.

Excellent work. Highly recommend Choice. Impressed with the worker professionalism. He did a great job. The job was done quickly and within a short time. Workers are always respectful and professional. We have used Choice for repairs in our home for several years and have always been very satisfied with the quick response and the quality of the repairmen.. Friendly and professional on the phone.

Technician identified problem with stove and made needed repair, a new ignitor. He cleaned the grill piece and told me how to keep the eyelets from getting clogged by turning it on periodically particularly when after using eyes on the stove that resulted in spills. Tested the dryer for problems and gave me tips on how to keep it running well.

Our sales rep was very helpful and gave us the best deal. We warrantied our second home after getting married. I convinced my husband to go with Choice, since I have been with them since 2019. My home is older and this warranty company has always taken great care of me.

Devin made purchasing on phone very easy. Letting me ask questions and going over warranty. He was very patient while going over things not making me feel rushed at all. I also received a discount which pleased my husband and me as we are seniors on a budget. We can't thank him enough for helping us purchase a warranty for a home we are selling.

Our refrigerator compressor needed replacement and Choice expeditiously arranged a Technician to diagnose and the next day Choice offered a Lowe’s Credit in lieu of replacement. This offer was accepted and I was able to purchase a replacement of my choice and not wait for a replacement from Choice that may have been the model I would selected.

Very pleased with how I was treated. Was treated badly by last company so hope yours is better, we will see. Liked the incentive offered to me for being a senior and veteran, and it was nice talking to a rep who didn't speak broken English and no people talking on phones in the back ground.

4D Plumbing performed a quick and quality A/C unit repair by determining that a faulty relay switch was the simple problem. The technician was very professional and knowledgeable in his service work being provided. We would highly recommend using Choice Home Warranty and 4D Plumbing for related contractor work needs.

After seeing what the new rates for home warranty plans through my water company & electric & gas company were going to be, I Googled "Best Home Protection Plans". Choice was listed as #1 in the country. After comparing coverages & cost, I cancelled all of my other plans & signed on with Choice. I am a real paying customer & I was not paid in any form for this review.

0n Saturday June 1st we called Choice Home Warranty. They didn’t respond within 4 hours as advertised. In fact it was 24 hours later when we received our first call back. They gave us our claim number and name of the service provider they set up for Tuesday June 5th. Your chosen A/C service provider called us to schedule Monday June 4. They inspected our unit and reported to Choice Home Warranty it as “wear and tear” issue. Choice Home Warranty denied our claim and said it was not “wear and tear” without any explanation. Why not?!!

The young lady completely understood my situation and solved the problem very quickly. I lost the sheet with her name. I'm sorry. My claim had been denied and she explained why and then took care to reverse that decision.

I had to sign up right NOW would not give me time to research other companies. I hung up on person not very happy with person too pushy. I just wanted to look around to purchase policy. Person would not give me time.

Water heater was not getting hot so it was worked on. Unfortunately, water is still not getting hot and I am monitoring it for a couple of days before I report it again. It is not the fault of the workers who were pleasant and respectful and were at the time convinced the problem was fixed.

Agreed to the 5 year program which I trust will be an excellent choice. Feel that the program is what I require but will make final decision when first service call / request is completed. Do hope that I made the correct decision and that Choice lives up to their reputation.

The repair technician was great. As we noticed additional issues from the initial report to CHW, I called in to have them added to the claim. That information never made it to the repairman. The repair technician was great and cleaned up behind himself. I would highly recommend him. If you have any concerns please call me **.

I believe that Edgar was the name of the young man who provided terrific service for us. He was polite, talented, and promptly completed the job. He is a very talented young man. This is the second time Edgar helped us with a plumbing problem. He also did a fine job during his first visit.

I had requested service for a slow moving drain on 06/01. The Technician came on 06/03 and efficiently took care of the problem. The appointment had been scheduled by email which I did not see. Appointments should be made via phone and not email. Response time between Claim filing and schedule could improve.

I regret paying upfront for 7 years to CHW warranty. The vendors they have are mostly unprofessional. Their vendors do not come on time and even deny that they have appointment with you. Then if you get your own vendor, CHW would find all the reasons to deny the claim. I will never again go with them. Their case managers are not there to help you or understand your situation but just to deny the claim.

I had an appointment for Aircondition problems on 06/03/2024 from 3:00 pm to 8:00 pm. Nobody showed up and no call from CHW or the anybody. Also service call changed from $65 to $75 dollars. I did not receive any notification and it is not acceptable. I very unhappy and dissatisfied about your service.

Choice Warranty was unable to find a service for me. I contacted a plumber, who came out the same day. He told me he'd seen 5 calls from Choice Home Warranty, but ignored them as his previous experience with them had been bad: the paperwork was difficult, and they'd tried to lowball his costs. He wouldn't work with them. I will give Choice one more chance and if I still have to find my own service, I will cancel.

This is the best company I have ever dealt with. I have told them so and meant every word. I will recommend them to everyone. Every person has a 10 star from me. I am a super senior that has dealt with a lot of companies so I can truly say the best

My garbage disposal did not work and I called Choice Warranty. The plumber, Dave was assigned and called me. He came first thing Monday morning. He was fast, polite and knowledgeable. He looked at the issue, showed me how to fix it. The disposal was broken so I needed a new one. It was a good experience.

Everyone at Choice was helpful, friendly and timely in getting my issue resolved with my washer. Great teamwork by all !that were involved. I would recommend Choice to all my family and friends. They made this experience very easy so we could move on with our daily routine. Thank you!

The problem was fixed, only comment is that the price has increased from 50 to 75 and this was not mentioned anywhere when I renewed the contract. Now I see that the cost of the insurance is increasing again and I do not understand why it keeps increasing every year.

I had an emergency with a leaking tub faucet and Choice warranty had a June 3 appointment scheduled. I then sent a message stating I needed someone that day. The appointment was rescheduled for May 31st. Needless to say, I ended up spending 385.00 for a plumber because I needed someone sooner.

My dishwasher, which needs to be replaced, was valued at $246 by a CHOICE representative. It’s now exactly the full amount to replace the unit (the particular brand I have is $399 per market value). CHOICE referenced a section in their contract, a document that was provided to me after selling me their warranty service. My recommendation is to make sure you request for the contract before buying the warranty service. Otherwise, you’ll end up with a partial coverage of your appliances.

I made 3 claims while I was with this company. And every time they made it a nightmare. I started my last claim in March of this year. It's now June and the water heater still doesn't work. They came back with a quote to replace it, which is what they claim they will do. Then wanted me to pay over $750 in repair fees because it needed to be upgraded and that wasn't their fault. Please read the fine print. This company is a scam. Be very, very careful and good luck getting someone on the phone because no one ever answers the phone. When they do rest Assured that every single person that works in their company is a manager or a supervisor because they will tell you that when you ask for a real one. AWFUL EXPERIENCE.

I had a great experience with the agent. Very informative, answered all my questions, polite. Did an amazing job explaining everything. I will definitely tell family members and friends. Looked up online great reviews, saw ad on TV decided to call. The price range is affordable and many options of payment available. Looking forward to being a new customer. Thank you!

I called because we had an air conditioner that was not working. A technician came out the next day and made the repair. Excellent service! Courteous, knowledgeable and trustworthy. I am happy to be able to rely on Choice Home Warranty when an emergency arises. Since we had guests staying at our house, getting the repair done quickly was critical.

I called to get a price on a home warranty police to replace one I already have. I first talked to a lady who gave me all the infomation I needed and the price. I then called my current company to see if I could get the cost of the policy for the next year. All I got was it was going up. I called Choice back and got Maurice who gave me even more information and brought the cost down even more. Then he talked to me about the extended length of the contract. I decided to go with the extended policy. Both the lady and Maurice were so nice and easy to talk to. I am now happy that I called to get prices. I will be saving almost $400 a month with Choice.

I had no problem getting them to write a contract, but when I had to move in with daughter about 3 weeks later - it was impossible to get through to someone to cancel the contract. I would stay away from a company has such difficult customer service. I had to threaten them with contacting the Better Business Bureau.

We are new to Choice and have not had any experience with filing a claim. Therefore, I cannot give any input at this time. So far our experience has been very positive in dealing with your representative, Corey **. However, my wife and I are looking forward to having a worthwhile experience with Choice Home Warranty.

Knob was stuck and could not use. Technician check and fix temporally - some day point need new part for now, and he know what part to order. So right now I can use oven top, and understand someday need your guy's help again. Thank you to sent knowledgeable Friendly Technician. ;)

I left an email requesting repair of my dryer which had no heat. 2 days later I received an email letting me know that my repair would be done 6 days later, the only day I was not free. I called the number listed and a repair man was able to come out in a couple hours due to a no-show customer. The repair was quick! He was knowledgeable and polite. A very good experience.

Everything went really smoothly and I was pleased with how well everything went. The lady I spoke with was polite and helpful. I had a service man at my home in about 24 hours or so. The service man had my A/C running again in about an hour or so. He checked the complete unit for me and had to replace a part. The unit is working great and I am very pleased.

The A/C would cool and then shut down around 5pm or so each day. The tenant would hose/cool down the unit outside and the house would start cooling. When the Tech arrived it was cooling and so there was nothing he could do as it working and did not stop cooling as it had for the last few days. I would recommend Supreme Comfort to my neighbors.