Choice Home Warranty Reviews

We had water in our dryer and the control panel would not turn the unit off. We had to unplug it. When the technician arrived, the problem had resolved itself. However, the technician answered a lot of questions and make some recommendations on other services we are looking into. It was a quick response (next day) and a knowledgeable and friendly technician.

Kintek Plumbing was prompt in scheduling & explained all issues in detail. Would recommend them to anyone. I wish it had carried over to Choice Home Warranty. CHW leaves a lot to be desired. You get a 0 for your ineptitude. I will not be recommending you to any homeowner.

I filed a claim for a garbage disposal at 9 AM and by 3 o’clock the problem was resolved. I’ve been with Choice Home Warranty for nearly 2 1/2 years. In that time I filed three claims. All have been handled professionally. The claim process is quick and easy with just a few clicks of a mouse. I would highly recommend choice for their reliability and ease of doing business.

Just started the process but so far it’s been easy. Now let’s see how it goes from here. We are waiting on a call from a plumber. The floor is also warped so it more than just a leaky toilet. We live in a small town. Not close to big city.

I love the company that you use for HVAC/ac. They do a great job and are very nice guys to work with! Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!!’ Richard and Tony are awesome! Tony discovered two wires had melted together and fix it quick! Have to have the ac working when it’s 100 degrees and higher super pleased with them and their professionalism!

I was notified by the plumber that he would be late, but that he would be here. I thanked him because most of them don't call. So thank you. Once he arrived went to work and did a great job. I don't know why this won't go through but this is the last time I doing it.

The best ever. Brad keeps customer informed. He explained in detail all of my questions. Also kept me informed as to when it would be fixed. He was always on time. Explained all my questions I highly recommend him. My dishwasher is 18 years old and now still going. Thanks Brad!

Very helpful and suggested every option possible. Not pushing but very patient. Thank you. Very knowledgeable extremely helpful. I saved money less than my old plan I had. It seemed better coverages. Less on calling fee. I hopefully plan on staying with you all. The agent suggested a lot of other options for seniors which was great but couldn’t do it at this time. But thank you again for being knowledgeable and patient.

This warranty company is full of lies. First page of their webiste. "We're Here for you 24/7 in our call centers" LIES!!! You have to call during business hours to speak to someone! They tell you 24/7 online customer support, also LIES!! Yes, you can send them an email but that's NOT 24/7 online customer support, that's send us an email and we will reply within 24-48 hours. Under the "Terms of Service Agreement" it's clearly stated: "Upon request for service, We will begin contacting Service Provider(s) within 4 hours." But what they don't' tell you is if your system breaks on Friday afternoon and their office is closed, after front page lies of 24/7 phone support, that it's 4 hours after they open on a Monday morning. Two weekends in a row now I have had AC issues.

The technician that stopped by was very knowledgeable and helped tremendously on a positive maintenance suggestions. The AC is working fine now. I will continue to provide a scheduled maintenance on the AC. The technician provided a filter for the AC which saved me the trip to the store, he also provided a name of a vendor for the preferred type of filter which will save me monies.

Choice and HWA are the top worst-run businesses I have ever encountered as a consumer.

Obtaining this warranty was an excellent decision. It has been easy to file a claim and I don’t have to worry about contacting technician to come make repairs to my appliance. I have used this several times and everyone that came to my home was professional and experienced. Very pleased!

The company was very good, keep me up to date and the service man very polite and efficient. Would recommend to friends and family. Thank you to Choice for their part in the service. They too were very helpful and polite. Hope to have Choice for years to come. I found it to be very easy to contact and arrange for the service.

Good. But Pro always give a very high labour cost which 50 - 60 more than the fair labor. At the end of the day, the claimant get the cost of item and had to arrange a better fair pro. That's all I can say. The policy should example of claim settlement for big ticket items.

Too slow sending repairman. I called on Wednesday, repairman didn't come until Friday. He had to report back to his boss which had to report back to Choice. I'm 74 and the heat is unbearable...I think things could and should move along faster. This is my first experience with Choice and I'm not happy.

No one seems to want to work with you as you make things so difficult. Two technicians were assigned and canceled because of the delays in answering and approving service. The technician who finally came was very good but waited for a very long time for an answer which did not come until he completed the job. He does not have time to sit around and wait for hours for answers from you. The approval should be done with the assignment so that work can be done quickly.

Technician was great. Don't appreciate that I have to wait for parts approval. Please approve part as soon as possible. Sending technician out with parts to fix problem immediately would help in customer service satisfaction.

It’s very important to stay in touch and follow up with each claim. Sometimes there are communication problems, but have had good luck resolving them with Choice. We had one claim that was a little difficult to resolve but eventually it was done. We have had this plan for two plus years and Plan to Renew when our 3 year contract is up.

I love CHW. They have been great so far with me. Glad I'm with them. I'm waiting for my sister to come on board with you guys at my price. She said she would. She is a widow. Can't afford too much. My mother in law is waiting on her paperwork from you guys.

After 3 failed appointments, 2 because the companies did not have a ladder for roof access and one because the company was located in Maryland, not Texas, a very good technician was sent out from Lenari. He did a very good job fixing the problem and was very professional. If I have another A/C issue I would very much like the same company be the one to handle it.

We will see how the claim goes once a technician is found. Then I can give an accurate account of the rating. The phone call was prompt and concise so that was a plus....Then the claim information was correct. That is all a person can ask for at first review.

I spoke multiple times with the sales representative. I was under the impression that he was well aware of the home we were moving into and intending to cover with the policy. We chose a monthly fee policy. Within the first 3 months of since purchase, we had 3 claims…A furnace, water heater and AC unit. While Choice was great about sending emails, 99% of them were meaningless and the other 1% regarded the scheduling (mostly rescheduling) of appointments to evaluate our issues. We became so tired of the “run-around” and wasted time that we ended up scheduling contractors to fix our problems.

The Tech was great. The number of times CHW needed 'additional information' delayed the process for days. We have been without AC for a week now and who know when it will be repaired. This has taken way too long and each time 'additional information' was requested could have been done much quicker.

I called to get information that I did not see on the website. Kyle was very nice but please advise them that they do not need to be high pressure. Do not over talk to rush a conversation. I told him I did not like high pressure and to please slow down.

I have been with Choice Home Warranty for only 20 minutes and my experience signing up was wonderful! The customer service representative was very kind, professional and efficient! I enjoy when the person on the other line is knowledgeable and is excited about their product and shows pride when talking about it. My friend shared her experience and I know that I will be in good hands with Choice Home Warranty!

Easy to manage your online account and speak with customer service representatives about issues, Filing a claim was easy and fast. They do only use certain technicians to come out and assist you. Unfortunately my Air conditioning went out and the fastest they can get somebody here was 2 weeks, Hopefully they get it back up and going,

I called to create a claim and it was completed within 5 minutes. The repair company called right away to schedule an appointment. The technician came within the window of time scheduled. Unfortunately, my appliance would not make the weird noise again but the technician gave me some helpful tips if it should happen again.

My refrigerator stopped working when I was on vacation. I came home with all my food spoiled. I called Choice Home Warranty. They had someone come right away, the service representative sent pictures of repairs that were needed to be made to Choice. The decision was made by Choice Home Warranty to replace my refrigerator. It was appreciated so much since we just lost all our food, at least we had Choice Home Warranty.

Working with Choice Home Warranty has been a positive experience. The appointments have been timely and professional in most cases. I have had appointments where the tech didn't show up and only an email was sent to reschedule after we have already made arrangements to be home. I would recommend Choice Home Warranty to others but I would recommend they monitor the companies they use to make the calls as some may not meet the companies' expectations.

Thank you for assigning a technician to the claim and for approving the replacement part. The replacement is yet to come but I appreciate how my claim is being processed so far by Choice. Thank you! There are a plenty of uncovered charges involved in my claim and although I am yet to understand all of those charges, I am pleased with the service I have received so far.

I used Choice warranty for two separate issues. My HVAC unit was not working properly. They came out and fixed the issue same day. My refrigerator went up. They sent someone but it took a few days for them to come out. They determined I would need a new refrigerator. I had to wait 39 days before they issued me a check to replace my refrigerator. Waiting 30 days is unacceptable for an appliance you need to use on a daily basis and I explained I had a new born infant in my home who was just born. I needed to store breast milk. Happy they fulfilled both claims but the process for replacing an appliance, I airing 30 days is crazy. They did honor contract.

We were very much need in getting our air conditioner fixed. With health issues and the extreme heat. Choice was very good and appreciated all the timely help they gave us in getting it fixed in a very timely way. Thank you again. We will also appreciate everything you have done.

The company that you sent me was excellent! They came on time but unfortunately they need to come back after they receive the parts. I received an email from you stating that they will come back next Friday so I assume that you authorized the purchase of the parts..

Our washing machine stopped working and I put in service request and a tech came out and advised you of the problem and you promptly advise us that it could not be fixed and made an offer to replace it via a Lowe's ecard which we accepted. We ask for a check in place of the card as we will buy a washer at Lowe's by using our Lowe's cc. We needed a check to pay on the CC. Thank you.

Very nice worker, and very fast service. No issues with rescheduling. Website user friendly but if an emergency there is no emergency contact. Worker showed up earlier than scheduled time which was great and finished the job in a timely manner. I like the call back service when operators are busy and did not have to wait very long.

Removed and replaced valves in basement to washing machine reconnected. Washing machine removed and tidy up area where work had been done. Seemed to be very knowledgeable about the situation. Completed repair in a reasonable amount of time. Customer was very satisfied with the job that was completed. New water valves installed.

A/c has gone out. Choice sent a very thorough technician out to check it and he concluded that I need a new unit. Now choice wants a “second opinion“ and so I have no a/c for at least 14 more days until another technician comes out to check it. It’s mid 90’s and over 100 degrees in my house. Choice is a horrible company!

Quality on site came prepared, worked quickly, fixed my issue, and were respectful. They ordered the parts before arriving. And they stayed in communication throughout the process. From start to finish, the issue was reported and resolved within the week.

The technician that came out to service my stove burners was very helpful and knowledgeable. It turned out to he a minor issue and they are working now. However, I do feel it was costly. I realize companies charge a fee to come to the house but I am also paying a monthly fee to Choice Home Warranty.

I would like to thank Choice Warranty for choosing Sears as one of your Service Providers. I so appreciate that Richard is a representative of Sears. Fantastic service. With much patience and courtesy he took the time to explain everything that was causing the problem that I was having with my A/C Unit. Many thanks.

My heat was not properly functioning. I placed a work order and a company was assigned the next day and quickly scheduled to assess the problem. They also quickly scheduled my repairs l. I was disappointed to learn I had to pay a significant portion of the fees without any explanation from Home Choice. I also would have preferred I had the option to request the repair parts be that of the same manufacturer since it was available. Now I have of I what I consider a mismatch of parts. The assigned company also used sealant tape rather than caulk around the casing.

John did a good job. Knew what he was doing. Made the repair and unit is working. Would like to have him again to repair my unit. Chw was slow in finding someone to fix the unit. I was out ac a week in 90 degree weather. Chw needs to fix who you talk to when we call, was not happy the way the call responded.

Our dryer was not blowing hot air. A ticket was created and service was performed within 3 business days. I am well pleased with the repair. The technician was knowledgeable and remedied the issue quickly. We were grateful to have the dryer fixed so quickly, since laundry was stacking up. We would definitely recommend Choice to others.

After filing a claim I heard nothing that day and on the second day called Choice. I was told the appointment would be the following afternoon. I was was unable to use my facet as the water would run off the island counter immediately. The plumbing company never called for any information and when the technician called an hour before the appointment I told him to have the proper paper work to enter the condo complex. He said he didn't have it. That ended up being an ordeal as I scrambled to get emergency approval from my mtg. company.

Eddie was so friendly and nice and I wish he could answer ALL OF YOUR CALLS! My Air conditioning system quit working yesterday and I came home to a sweltering house! It's easy to get very agitated when your are that hot, but talking to Eddie was very easy and he made my first claim very friendly and very easy and Sears had actually picked up my service call and set my appointment before we were off of the phone. The only thing I would like to see improved is that Sears expects you to wait the entire day for them. I am a working woman and taking the entire day off seems way too much to accommodate Sears. They should break it down to 3 segments like the cable company. Early morning/mid day/late afternoon so as to improve customer satisfaction. Other than that - super happy that I signed up for this warranty protection and totally looking forward to getting my a/c fixed obviously!

Joining Choice Home Waranty was One of the very best decisions I have ever made!!! I would highly recommend this to all my friends and family. The service, both on the phone and service work, were second to none. As you can see from the rating above, everything about this company is top notch!

Placed a claim that was accepted by 4D‘s Plumbing. They arrived when scheduled and addressed the out of line conditions in a timely manner. This is a family owned business and have been assigned claims at my house over the last 5 years and I have had the pleasure to meet 3 of his sons who work with him learning the family business. Pleasure to do business with.

The technician did the service. He called and told me he was coming to assess the issue. He came out and assessed his the problem and said he had to submit a claim. He called the next day to inform me that the claim was granted and he was coming to complete the job.

I would highly recommend this company for all coverage of items. I have used them for several years with great results. Quick and reliable. Friendly customer service. Very reasonably priced. Made the switch from competitors to Choice. Was a very smart choice. I have had my AC repaired and my washer and dryers with no issue.

CHW sent a technician in 01/2024 that seemed to have fixed an issue with my heating. Now 06/2024 I'm having another issue with the AC. Today's technician (Sonny) was wonderful, and fixed the shoddy work the January technician did. Had to pay out of pocket, so hoping CHW will reimburse me.

This was our first claim with Choice and it was a world of difference from our old warranty company. Our selected technician was a small business owner, he was knowledgeable, friendly and very respectful. We love supporting small family owned businesses. The repair was quickly approved by Choice, the technician repaired the issue the same day. Our A/C is now cooling properly again. Highly recommend both Choice Warranty and Bee Cool Air Conditioning and Heating Service LLC!

Choice is a terrible warranty company! This is the 3rd time we made a claim and there is always some reason they can't cover a claim or they assign technicians that don't cover our area. Choice makes the consumer do most of the leg work in communicating with the technicians. This last claim is the last straw, I am immediately canceling and I will share on every social media review I can find how terrible their service is. Our air conditioner went out. I made a claim describing we had seniors in the house and needed the AC fixed as soon as possible. They took 2 days to try to find someone to service our area. Choice then sends an email asking us if we wanted to hire someone out of network since they were not finding anyone in network and they would reimburse us minus the service fee. We hired the people that actually installed the AC unit that had the issue.

I only had a few questions to ask and no one would call me back. The man I talked to about getting started with this company was very short with me and wanted off the phone. I am considering cancelling this service. I don’t appreciate being treated this way. I will request my money back too since it is not in effect till July 29.

Rob ** was very knowledgeable and courteous! He explained services, coverage and answered all my questions! Rob was very patient with me and it was a pleasure to talk with him. I will recommend Choice Home Warranty to all my friends and family. I am very pleased with the coverage, rates and service fee!

Franky ** was very informative and took the time to explain to me all about Choice and all the benefits your company had to offer and how much better and different your company is compared to the one I had. It was about to expire and I was shopping around to see if I could find a better company and when I called Choice Franky was very kind and professional and took the time to explain all about Choice plan and showed me how Choice was so much better and he convinced me to switch to Choice and he convinced me to sign up for the 3 year plan to save me even more money.

Damond, the technician, was very professional and knowledgeable. He fixed both air conditioners. Unfortunately for me, two A/C units were having issues. Choice Home Warranty paid for the A/C unit that needed a part to be replaced. But for the second unit, Choice Home Warranty had noted that they would not fix it. I had to pay out of pocket for a brand new A/C unit. I asked Damond if he could help me with the second A/C unit since Choice Home Warranty would not help me. He said yes. He just finished installing the 2nd A/C unit and it works well.

Bob came and found simple fixes for three of my issues. The final issue was a burned out light fixture. He quickly replaced the fixture for me. Bob was quick, efficient, and very professional during my repairs. I would choose Bob from Copperology for my electrical repairs for any additional ellectrical situations in the future.

Called a few months ago to inquire but took no action at that time. Received a couple of follow-up calls from Choice and have gone back with them as I was a satisfied customer before dropping coverage several years ago. Service rep was knowledgeable, friendly and personable with no high pressure. I felt good and satisfied with the brief interaction.

Adam did a great job fixing the toilet, he was quick to come and take care of the issue. It only took a few minutes to replace the part that wasn’t working correctly. No problems so far, the toilet is flushing normally. I am keeping their contact information should I need any plumbing work in the future. I will also recommend them to my family and friends. I don’t have anything else to write other than I appreciate the prompt response from the company and how quickly they were able to respond and service.

I had a great experience with your representative, he was very kind and helpful. I explained my situation and he got me a great price for a great plan. Thank you very much. It is a great feeling knowing that I do not have to worry about things breaking down and that it will not take long to get things fixed.

I have never filed a claim before and I found it easy to file a claim for my stove. Everyone was helpful when I called back to see if they could tell me how I reached a technician or how it worked to get help. I have never file a claim before this time. Thank you very much.

The tech, Nicola was great, he found the leak from my garbage disposal really fast and it replaced with a better one. He was very professional and would request him again. The service from Choice Warranty is great and would recommend them to friends and family. I have used Choice Home Warranty for a year or two and have been very pleased with the service I have received.

Response from Choice Warranty was almost immediate. Received an email within a few hours of who and when the technician would be coming to fix the problem. The technician was very professional and informed of the work that needed to be done and when he completed the repair, he explained what was needed and how to avoid any further problems.

The tech you sent to our home, was friendly, professional and helpful. He explained everything we needed to know to get to another level with the issue. After inspecting the issue he knew what we needed. He contacted the office, ordered the supplies needed and set up a future date for completion.

My leaking garbage disposal was repaired by Steven ** promptly and accurately. He was professional and enjoyable to work with. We recommend him for future clients. However, I had a second claim for slow-running sink faucets and I’ve heard nothing since the diagnosis was completed??? Why have I not heard something about my second claim? Please follow up on this issue.

We hit gold when Choice sent Eddie from SGL Appliance Repair LLC, he was just awesome. He truly went the extra distance and provided quality service. With all that, he was professional, personable and frankly left us feeling more optimistic about Choice Home Warranty. Great job Choice Home Warranty for having such a wonderful contractor on your team!!!

Unfortunately, the first company that was sent for this problem was totally a failure, service man did absolutely NOTHING, came in, looked, stood in front of washer, LOOKED, did not check to see the problem and left. After several days calling the company and being told "IT IS UNDER REVIEW." I ASKED FOR ANOTHER COMPANY. So far so good, he will be returning when the part comes in and I will be able to give my full rating.

The drum in the dryer didn't turn when turned on. It was a faulty switch and was fixed immediately. The repairman found the problem at once and gave me the part number for a new one if I chose to get one. His explanation was adequate. I was satisfied with the result.

After verifying with a tech on the phone that a waterline leak in our slab is covered and with the covered items listed in the contract we were denied coverage. This is typical, Choice looks for ways to decline coverage. We would not recommend Choice Home Warranty, there is no value in the policy.

I call Choice warranty to find why the Sears tech order parts for my refrigerator before coming to inspect and why it would take a month to install parts. Choice contacted Sears, Sears would contact me. I thought it would be a phone call or email. However, it was a text indicating that the time frame can be move up. I appreciate this update. The tech came and had no idea that someone order parts before coming out. However, he install the parts and fix the problem. The tech was confused about the my situation too. For me, this was a terrible experience.

On June 2, 2024, I put in a claim to CHW that my pilot light would not stay lit. Four more days have passed and I sent them a crappy email telling them that they needed to look outside their network to get somebody out here. I finally received an email on June 7 stating that a technician would be here on 12th of June. When the technician had arrived, I was told that I needed a new water heater because mine was 20 years old and I suggested changing the igniter which he said he would do but he would have to come back as he did three days later.

I called to get a quote/policy based on the referral from a neighbor. I got a rep on the phone who gave me the same deal as my neighbor, told me he's handle transferring my American Home Shield Policy for me, then said I'd start my policy on July 1st - then took my payment and rushed me off the phone. Since then, I have not received policy docs and I still have reps calling me 10-12 times a day to sell me a policy. I finally answered a call from them and asked WHY they keep calling me, they were confused as well as to why my name was on their list.

I've been with you people for over 10 years and you treat me like garbage. You deny my claim to have my air conditioner system taken care of. I'll not recommend you to any of my friends or family. The technician was good but you people weren't. I'm seriously thinking about going with another home warranty company.

Not that the job is complete. But I always thought we pay for insurance plus a deductible and the work would be covered. I even have come to know warranty companies will replace everything inside a unit before replacing a unit. But to get a bill for thousands of dollars ($5k+) on a claim is unsettling.

He quickly found the issues with wiring that caused the microwave outage. He was on time and efficient. He provided some background on the cause of the issue. I would recommend this company to family and friends for their electrical needs. You all need to not make a word limit on a review. Let customers express their review in their own words without the additional fluff.

This company is a joke! Paid them their monthly fee then a contractor to repair my appliances showed up and demanded that the minimum charge, which was $100.00 per appliance that had to be serviced! Same company two different appliances here to service both but hit me with a double service charge of $200.00. Then after two weeks the service was still not performed, got the comment that they were still waiting for the parts. Finally cancelled the poilcy. STRONGLY DISCOURAGE CHOICE HOME WARRANTY!!!!

The process was easy to raise a claim, and assign a technician and the technician was well-informed on what he was supposed to do. The fix was a breeze and was done within an hour of arrival. Will definitely recommend Choice warranty to friends and relatives. A quick and easy service for all. The technician arrived on time and did the job perfectly.

We’ve had seven service calls on this unit. Up until yesterday the refrigerator held at about 36 degrees and the freezer held at 5 - 12 degrees. However after the latest service call by FUSE HVAC & Appliance Repair both the refrigerator and freezer are not functioning at all. PLEASE HELP.

This technician addressed the problem and explained it to me. He was able to order a new door because the old door had plastic tubing instead of stainless steel and the water froze in it causing the problem. I don’t know why GE put plastic in this model when all others are stainless steel. He was thorough and efficient.

Even though the technician was late by almost 3 hours he provided quality service, assess the situation and in a timely manner. He was friendly and talkative throughout the visit. He provided a good documentation and left everything as it was before he arrived, clean and tidy. I would recommend.

I have Choice home warranty for almost 3 years now. They're usually reliable to refer technicians to fix the problem. This year one of my ac unit gave hot air and my thermostat read 85 degrees when I put the claim on Tuesday and I have an appointment with a technician for Friday the following week (10 days later). It was too hot to stay in the house for 10 days without ac. I hired a company on my own to repair my ac within 24 hours and when I called choice home warranty and they refused to pay for the repair. Choice home warranty is better than the company I used prior.

We have had no luck with Choice Home Warranty company. Our daughter hasn’t either. We have had 3 claims over the last year and half and they have not paid any of them. The last one was in the last two months with our wash machine. They contacted Sears to come out and they never showed up. After 2 attempts we called the local dealer in Highland Illinois that we bought it from and had them come out (which only took 2 days). After looking at the washer they determined the problem and said they would order the part and be back to repair the machine. In less than a week they were back with the part and fixed the machine.

Choice provided great service. Technicians were professional, courteous, and honest. Technicians could not resolve my appliance issue. Choice provided me a choice of replacement or a Lowes credit. I selected the Lowes credit. Got a fair prorated amount and was able to select the appliance I wanted. Very good response by Choice.

I had an exceptional experience with the Air Conditioner technician. From the moment he arrived, punctuality was evident as he arrived right on schedule, ready to get to work. His responsible demeanor was reassuring, demonstrating a thorough understanding of the task at hand. Throughout the service, his honesty was refreshing. He carefully explained each step of the process, discussing any issues he encountered and providing transparent recommendations without any pressure. This approach instilled trust.

Reached out to CHW due to an issue with my washer machine. CHW dispatched my claim out quickly, even though the first vendor did not work, CHW kept in communication every time I called and then sent a new vendor who was phenomenal. I am so happy CHW listened to all my concerns and the need to get my washer fixed.

I had Choice Home Warranty for 2 properties: I attempted to use it once on one property for AC trouble: I paid the $75 dollars for them to come out so that the Choice Home Warranty denied the coverage, so I was out the $75 and the cost of fixing them again on another property for the refrigerator and again there is a max amount covered so I still had to pay. Also the company they used did not show up multiple times: I would have saved more money if I did not have the plan-for me it was a total rip off. I would not recommend this company and I’m now skeptical of any other.

We are in the process of appealing a denial that we got to cover the repairs needed on our icemaker. My rating in you will change if they re-reverse their decision and cover our icemaker. I never had issues with my previous home warranty company hoping to stay with Choice.

The Gentleman who I spoke to was very nice. And was knowledgeable about the warranty. I tell anyone who will listen about your company. And how easy it was to get a contract. I was surprised I was that the service call was only 100 doll!ars. It is usually a lot more.

I have been a customer of Choice Warranty for over 10 year and they have always taken off my appliances, company was very informative and talked with me did a great job, no mess left, communication was good to help me understand what was wrong and my options. Thank you Choice for taking care of my situation as always and

Plumbing issue with toilet constantly running. Had to reschedule from the original date of repair. Team arrived and quickly resolved my issue. Guys were friendly and highly capable to accomplish the task at hand.

This company breaks the law and steals your money. They provided me a contract for 3 years on 2 properties (over $3,300), but, denied 2 claims that were covered in the policy. They make broad, reaching statements to deny the claims, such as, "our master technician says it has to be pre-existing for the component to fail earlier than it should have", and, "the item is beyond normal wear", or, "it is a manufacturer's defect". Even after the technician stood right there in my kitchen and told me that there was nothing we could have done to prevent or accelerate the damage done to the wire harness under the refrigerator. He stated that it was a common occurrence on that model, and that Kenmore stopped making that refrigerator model, so, it probably meant we would need a whole new refrigerator. I mean, this is exactly why we by these home warranties, right?!?!

Representative was able to answer my questions concerning confirmation of the authorization to perform the work by the technicians. Issue was resolved and functioning well. Representative was courteous and professional and took their time to be sure they were communicating well.

The technician came out and said that it needed a part that was no longer made and said he would call Choice and let them know that day. I called numerous times and it seemed like they were giving me the run around. Finally two weeks later Chioce sent me an email telling me they were going to replace and send me gift certificates do $335 for a new dryer it would take up to 30 days. I had already been without a dryer for over two weeks and my wife was not happy. I called your service and they agreed to send me a check for $335 which I haven’t received as of this date. I went that day and purchased a dryer. Service was slow. Very disappointed. Even yet over a year ago I had a tech out to fix my garbage disposal. He fixed it and said it should be replaced. I told him that was between him and Choice. I am on aid with a credit card.

I called on a Saturday evening and someone was suppose to come on Tuesday. I called the technician and told him if he had a cancellation on Monday would he please call us to fit us in. He called and was able to fit us in on Monday. Our AC was fixed and we are satisfied with our service.

CHW emailed the schedule information with the statement that I was to pay the technician the $75 service fee. Then CHW charged my credit card $75. I called the number on the email which belonged to the contractor. Spoke with him and asked who I was supposed to pay. He said the technician NOT CHW. I then called CHW and ended up speaking to someone with a very heavy accent and difficult to understand. He was very polite. I explained what happened. He said everything was correct. I was to pay $75 service fee like the contract says. I explained AGAIN that CHW had charged my credit card and the technician hadn't even been to my house yet.

After receiving notice about a substantial increase in property taxes, I was pleased that the agent I spoke with listened to my budget concerns. He came up with a payment plan I could afford. My house is only two years old, but I feel more comfortable knowing I have a good warranty plan. Thank you, Choice!

Never had I had a pleasant experience with a warranty company until Choice. Great service, communication, and turn around. Glad I picked them. I would recommend them for great service, not a wasted phone call, all on email.

Daniel was fair, honest and forthcoming, and all questions with confidence. Was polite and accurate when comparing his information to what was received in an email. He was right on point. Press comparison was equal to other companies' coverage about the same. Customer service was outstanding. Confirmation email was sent in a timely fashion.

Amazing job and so thorough and kind and caring. He went above and beyond to make sure l understood how the air conditioner works and even how to replace the filter. Thank you Choice home warranty for all you do for us. We love our home. We are very happy with your service and thankful to have your service.

Choice Home Warranty was very helpful and scheduled the service provider S&J quickly with complete resolution. Gabriel, the tech from S&J was very professional, thorough, and quickly resolved the issues we reported. We highly recommend Choice Home Warranty and S&J to help protect your home, appliances, plumbing, and other major systems.

So far my AC has needed service twice since I became a Choice customer and both times I was able to get a good technician to come out and fix it with minimal hassle. It's nice to be able to send a request and have the problem solved the first time with minimal disruption. I came to Choice after my last warranty company chose to suspend doing business in my area (or with me, I'm not really sure) and I'm happy I did.

Later was contacted by a repair man who came over to my house the same day. He worked on the machine for over an hour and determined that I needed a new motor. He told me he had to order the motor which he stated would take about four days. He contacted me four days later with the motor and installed it same day. I now have a new old washer. I have never had such quick responses in my long life. It was a pleasure..

When I purchased Choice home warranty I was made aware of a $75 fee. Now that I have a claim and it's been approved I find that I am responsible for non covered costs of which I was not made aware at time of purchase. Now I have to rethink my purchase.

We had a washer drain clog, it was assigned to Autumn Air and they reported for the initial repair on 6/7. The technician completed the repair, but once we used the washer for a complete cycle. The clog reappeared; the technician returned to the home and discovered a crack in the pipe. Several days passed with no update. I called Autumn for an update and stated they were awaiting an update from Choice. I called Choice and was informed they had not received information from Autumn. Now, we are on day 13 of this communication, and no resolution reached on the holdup. Finally, I received an answer from Autumn that Choice approved a review of the clog and has a tech lined up to go and take pictures of the pipe, not sure why but will await the feedback. The bottom line, the communication between the Warranty Company and Service Provider can be improved, for the customer to have current updates on the problem.

Responsive, honest, knowledgeable. I worked with multiple technicians before I was paired with Appliance Central. They took care of me and solved the issue. I would recommend them and will use their services. In the future. It is a small outfit and they provide personalized service and will give you honest feedback. I was without a refrigerator for 6 months so I was thankful to be paired with Appliance Central. Mika at the home office was very helpful as well.

I wish the warranty company did a better job of getting repair people to come out sooner. We went 3 days with no air! But the tech was awesome and I would recommend their company, he was very thorough and explained everything that was going on. Even advised me of some preventative maintenance.

The contact was very nice and helpful. He offered a great price and room to end the agreement if needed. He was able to articulate all the coverage areas. I feel very confident in the coverage plan and look forward to working with this company. We have decided to leave the company we are at now and go with Choice.

The company Choice contracted with, Motivated Appliance Repair, was nothing short of great. Great communication and professional service. The technician made sure I knew in plenty of time before arriving at my home. The technician was extremely knowledgeable and even gave advice for a do-it-yourselfer to help resolve any future problems.

Total Pro Plumbing=amazing, diagnosed problem and did replacement same day. Prior CHW sent techs who didn’t complete jobs or return calls. CHW closed jobs and failed to send me any notifications, then wanted to argue about it. See yelp posts for additional details. CHW offered good will gestures on past kerfuffles however that has failed to materialized.

It took a few days but at the end of the day KINTEX Plumbing did a great job following through the end of replacing my faucet. I would recommend their services to anyone with Plumbing needs. I went through Choice Home Warranty, and they followed to the end and insurance all communicated well.

Air conditioner stopped working, scheduled work order on website. Choice processed work order within a few minutes, had a tech at the house in less than 24 hrs. The tech diagnosed the problem, got approval from Choice and had repairs completed in short order. I am a cool satisfied customer.

Comfort 911 responded to my request for service with professionalism and a smile. He was knowledgeable and explained what he was doing and why. He also provided tips on how I could keep my home cool during the summer months. I would recommend this company to anyone. It is very refreshing to have someone come out on a service call who is pleasant and likes their job!

I rated this as a four because it took six days for the technician to come out. And reason for that, I was going to give it a three because being a senior citizen and not having an air I know it’s not the technician's fault but to have to wait that long. I never experienced that before with the service that I had before. I do understand that they have to find the contractors. I do get that but I have never experienced that. The longest I ever had to wait with the company I had before was no more than two days. The technician that did come out had great customer service. I gave him a plus plus plus thumbs up.

I had a clogged shower and toilet water wouldn't build up. I requested but it took them awhile to find a technician. They was in constant contact with me. When they found the technician he did come and fixed both jobs. He was friendly and knew his work. For that I will keep Choice warranty. There was a bit of confusion with the orders, I was emailed only one ticket but the technician had two which wasn't a problem I just wanted to be aware from choice warranty and not from the technician because each job was 85.

Service was great. Just wish he could have cleaned the coils on the outside unit since they were so dirty. That should be part of a service call. I will now have to pay additional money for someone to do this. I feel cleaning of coils should have been allowed since found on this service calls.

Worst experience ever in 5 years. Because of delay in getting anyone here had to buy window unit as my husband had open heart surgery plus I'm 76. Assessment verified at least HVAC replacement. Very dissatisfied with our financial responsibility. I'm regretting recommending my brother, who lives in Florida, to purchase your program (which he did). The tech that was finally able to come for assessment was extremely knowledgeable & trying to resolve issues asap.

Choice Home Warranty is the worse warranty anybody could purchase…before them I had First American home warranty. Never had any problems with them. The only reason I change to choice was because they had a 3 years deal that sounds really good and when I spoke to their agent he made sound even better!! Big mistake!! My dryer stopped working. They sent a person that came in Challenger car with no logo of who he worked for, no uniform and when I paid him my deductible of $75 he told me he did not accept checks so I gave him cash but never gave me a receipt for the cash I gave him.

YOU GUYS WERE FAST AND SERVICE WAS TOP NOTCH. Heat TransferA/C services WERE GREAT. Thank you so much. Will recommend. I WILL TELL all my friends about this company Choice Home Warranty. They were fast and effective in every way. Thanks again. When I call in Monday, someone came on Tuesday morning at 9 am. They had to get the part, was back on Wednesday and job was done.

I used the phone assisted filing a claim for a plumbing issue. It was thorough and easy. Waiting on service call. The process is straightforward, describe problem where it's at when it started and request service. Asked if any more issues for another claim. Great service great cost and ease of opening claim.

The service tech from Professional Plumbing & Heating was very knowledgeable, helpful and friendly. He went the extra mile and did an excellent job. We were very pleased with him and the job he did. We would definitely recommend him and would use him again. Thank you for a job well done!

Came on time, saw the probing bathroom. He then put in replacement part, everything fixed. Was neat and checked all connections and very happy. With the service person. The service was great from start to finished and I greatly recommend them Choice warranty company. I would recommend them over other companies. He was very friendly.

Tech from Sears Home Appliance was polite and conversive. He did not find a problem at this time. I believe he was honest in his findings. Another company had previously stated our unit would need to be replaced. They stated the coil will be the issue. My only concern was that it was almost 1 week before appointment was scheduled. Hoping IF our unit fails they can come out more quickly

Tech was very knowledgeable and customer friendly. He explained all the work that was needed and why. I would definitely use him if there were other jobs that were not covered under my policy. Your company needs to hire more contractors like him who represent you well out in the field.

The tech from DVC plumbing was great. Came in and knew exactly what the problem was. Fixed it and was done. CHW was right on top of my claim. Only issue is they need to check with the homeowner before making appts that don't always work. Put us in touch with the tech and we'll set up the apppt.

Do not use them. Customer service is awful. I called to ask questions about my policy and either they transfer me to a recording or they hang up. I submitted a request to ask my questions on their website and still no response. A week later I am still trying to get to speak someone with no luck. So now my request is for a refund. I can't get anyone to speak with to cancel either. I went with them because they came through Consumer Affairs recommendation. Please look at BBB as they have only a B rating and there are legal issues. I have filed a complaint with BBB.

The response to my call to CHW was great. The service guy came by, I paid him the service call $65 and he made a quick observation. He then went out to his truck to call to see if it was going to be covered, He came back and said that this wouldn't be covered but he would fix it for $500+. He said that CHW would get back to me and - crickets -. My call to the 800 number has not been answered either.

I was confused at first, since I just had my first claim with Choice Home Warranty. I used another home warranty company for many years, and they processed claims differently. I received email from CHW the same day after technician left my home, and CHW is replacing my dishwasher. I am pleased I will be receiving a new dishwasher from Lowe’s.

I have not been satisfied with some of the quality of the service providers Choice has sent to my residence. I've issues with the providers not showing up for scheduled appointments and not returning calls. Choice increased my service call fee during my contract period without notification. I wasn't aware of the increase until a service provider was trying to collect the higher amount. I consider this a breach of contract. This was the final straw and I will not be renewing my contract. I will be moving to Old Republic Home Warranty.

Filed a claim #** on my policy #** about my refrigerator not freezing .. Had frozen food going bad. After 3 days I never received a service call and finally had to give up. I have noticed this issue as well in the past. Takes way too long to get service. Not happy at all .. And would appreciate a refund of all my monies to cancel my contract with your company.

Our service tech was very efficient, diagnosed the problem almost immediately and made some good suggestions for ongoing maintenance. However, from the time we called Choice Home Warranty, we were two weeks without our furnace. Fortunately the season allowed us to layer clothing. We would have been in dire straits in the winter.

Yes, he answered all my questions about repairs. That freon is included in the policy, water heater, etc. 75.00 Service fee was explained and what other things are covered. He was very straightforward and explained exactly what is covered in my plan. Also I was given a discount on the monthly fee.

I've been a loyal Home Choice client for many years now, and I have to say, they've been absolutely fantastic! Thanks to them, I've been able to keep my home systems in tip-top shape and ensure my appliances are well-protected. Their customer service is top-notch, and when it comes to making claims and scheduling appointments, they are lightning fast!.

I had leaks in 3 places in my house, the kitchen faucet, the washer water valves and a stain on the ceiling where the upstairs bathroom was leaking from somewhere. He identified a malfunctioning tub faucet as the probable cause of the bathroom leak. The serviceman was polite, had his shoes covered and solved all these problems in a timely manner. I was very pleased with the service I received and would recommend Choice Home Warranty to anyone looking for a home Warranty.

The technician was incredibly knowledgeable and professional, however, Choice Home Warranty covered none of the expenses. Therefore, all the loopholes that Choice Home Warranty finds give me no choice but to cancel policies and not recommend this service to anyone. Fortunately, I found an excellent electrician out of the contact sent to me.

I Put in a claim for my Air conditioner. I Went all weekend with no a/C as it was scheduled for 3 days out in FL in summer. I Called for a sooner appointment requesting a a sooner appt. But agent refused help. This was unacceptable. Should have scheduled a different conpany.

Fast service and very professional. All work completed less than 24 hours after claim was made. We couldn’t have done the work faster by any other means. Brand name quality replacement gives us confidence that this repair will last for many years to come. This was a great experience with Choice Home Warranty.

The technicians that they have in their network are not great. The technician take more than a week or two to come to fix the issue. So in the hindsight, warranty does not help as you will have to wait for two weeks minimum to get things repaired.

Made a service request thru a live agent. He had been very helpful and upfront as to what I am requesting for. He had given me all the information that I need to accomplish the completion of my request. Choice Home Warranty is very dependable warranty company to work with.

I dropped home shield warranty for Choice warranty. After 2 month with choice. I put a claim on my refrigerator. The repair people came and said the the freezer condenser is out. I ask what is going to happen. They ask me how long I was with the company and when I said 2 month. They said they are not going to cover it. They are right. After 2 months I just dropped them and regret leaving home shield for this company. I will not recommend it to anyone. Trying to a person was hell and on weekends you can't even contact them. I am now looking for another company.

My AC stopped cooling during summer in Texas and I created a claim with Choice Home Warranty hoping it will be handled in a timely manner. To my dismay they schedule an appointment > 10 days out and when I contacted them regarding that they said they can try to find a different network vendor but can't guarantee it will be earlier than the first one when the first one itself was more than 10 days away. In the end I ended up paying out of pocket to get it fixed after waiting for a couple of days as the heat was unbearable. My recommendation is a definite no given my experience with them.

Your customer service needs big improvements. When I first called the man that answered the phone did not even give me a chance to explain the fact that I was not able to speak with anyone, he automatically transferred me. This happened 3 times, then you don't have a choice to speak with anyone and get a call back but that doesn't work as I don't have my phone all the time. Please try to fix this issue.

I have been over a month dealing with a dishwasher claim, after they have ordered the wrong parts because they were “cheaper” and now they want to replace it. Problem is the replacement cost they will approve is only 1/3 of what I paid for my dishwasher. They don’t actually give you enough to replace with “equivalent” options as they say. I would check further into other companies before signing a contract here.

The tech called me almost immediately after I filed my claim. He arrived at my home in 20 minutes or less and fixed my garage door. One of the coils broke and my car was trapped inside. Because the coil was broken I could not operate the door manually. The tech fixed the problem and had me untapped in record time. Thank You. :-)

Spoke with Jamal and he was very helpful and friendly, he explained to me how the home warranty work and even gave me a great deal and he also informed me about the other deals they had. Even before I had got off the phone speaking with him, I had already received my emails that he said I would received as well as his direct phone number in case I would need to speak with him or had any questions. This is my 1st time signing up for a home warranty so I'm hoping that it would be a great experience.

Albert ** quickly and efficiently resolved my gas-fired water heater issue by coming over at 9pm on a weekend night. Hopefully all is solved, but it was a mystery as to why the pilot kept going out. Since he's been here, it has been burning steadily. Dishwasher leak resolved by Johnny and Paul, who came out a day after I filed a claim with Choice Warranty. They quickly diagnosed and solved the problem - a garbage disposal drain plug that hadn't been punched out when my contractor re-plumbed my sink after he had someone put in new countertops. Choice was fast and efficient in getting these technicians out right away, after I filed claims.

The gentleman I spoke to don't remember his name but was very respectful, and was very helpful. Also told me that if anything went south on appliances and couldn't be repaired appliances would be replaced. Ty very much. Very informative over the phone. He was fast as well. Look forward to our working together!

Had unit go out. Called Choice and they took down the property address and within 24 hours I had a company and a date, to get the unit fix. Great job. Glad I had this company. Will tell all my friends and family. AC company that came out was very productive and get the job done. They called me and told me what the problem was.

Choice Home Warranty has been nothing short of brilliant. I own multiple properties and have had to file claims with each. Their stable of reputable service contractors have been prompt and diligent in their assessment of the issues and subsequent repairs. Thank you Choice for being the perfect choice in warranty company for my homes.

I spoke with Mike who was very knowledgeable and friendly. He explained the contract very well. I have not had to use the service and hope I don't have to. But the peace of mind just knowing I have it is immense. My Nissan is not new but it is in perfect shape and I would like this to be my last vehicle.