Choice Home Warranty Reviews

Was a good process for signing up for the Plan. Person on the phone was very nice. Plan starts in 30 days. Will not know how good the plan and company is until I have a problem. Choice was rated 5 star on rating sites.

My garbage disposal was 18 years old. It was time for it to fail. I called Choice Warranty to place a claim. The plumber dispatched to the repair was Allpro Plumbing, specifically Douglas, who was prompt and quick to evaluate the situation. He actually had a replacement disposal on his truck and had the problem resolved within an hour.

I have been with Choice Home Warranty for 6 years. They always process the claim very quickly, the technician was very knowledgeable. He listen to my problem and perform a good service. I would highly recommend Choice Home Warranty to my family and friends.

We had a technician to come out & check out our unit & he said we needed a new one & you refused to do it. I got your report from BBB & your rating is very poor only a D rating. There are many complaints. I am going to do one too.

We had to pay $50.00 for a shower handle replacement cartridge that according to our contract should have been covered. I did not appreciate the fact that the contract was not followed. The cartridge is a warranty item from Moen, Choice should ask Moen to replace and not bill the customer.

A/C temperature was not adjusting, I could not lower the temperature. The technician worked with me to schedule mutually convenient time for the inspection and repair of the unit. The technician arrived on schedule and listened to my explanation of the situation. He looked at the unit, resolved the problem, and explained how he repaired it.

Getting an appointment took longer than I wish due to it being a heat issue. That was not the technician's fault. He was professional, prompt and courteous. Absolutely recommend him! He is the owner of Capital City Air and cares about his company.

I use the online portal and someone always responds to my questions very quick and it’s very helpful. I had someone come out and look at my a/c unit. They had to come back and Choice customer service was very helpful with making this happen.

The technician that came to my house was very friendly and he did an outstanding job. I am very satisfy with his performance. GOOD JOB Enrique from Fusion Garage Doors. Pleased this is the type of technician that you send to servicing your customer.

I entered my information online and received an immediate call from a customer service person. He gave me many options to help me save money and get the payments and service call fees lowered from my current plan. I am very pleased.

Dielliavissia ** the case manager for my claim was great she was quick contact me after I filed a claim. She was very professional, was concerned with resolving my issue. She was/is knowledgeable and pleasant to communicate with. I would say Dielliavissia ** is an asset for Choice Home Warranty and should I need to file a claim in the future I can only hope that case manager is her or one that is as good as she is.

I recently had an excellent experience with an electric repairman who was prompt, professional, and incredibly knowledgeable. He quickly identified and resolved the issue with my electrical system, and their work was efficient and effective. I highly recommend their services to anyone in need of electrical repairs.

I have a old Amana Refrigerator that going out, it will go out for 36 hours and come back on stay on for about 36 to 48 hours and go out again. They could not fine parts to fix so they offer to replace it. They offer me a fair amount on a new one.

The AC service technician who came out to my home Monday April 17 was wonderful. He was kind and worked to diagnose our AC units issue fast. He also quickly submitted his findings to CHW so that we can fix this as fast as possible.

Worst company in the world. They take your money and if you have problems you are lucky if you ever get anybody to do the work. If you call you will get someone in China or India who does not speak good English. Or they do not pay the claims. I would not tell anybody to deal with this company, bunch of lying con artist.

I have paid my monthly dues since 2016 in good faith that I would have my home covered. I requested service on March 1, 2023 on a washing machine. CHW advised me that they could not find anyone in my area for me to find a serviceman. I pay this warranty so that I do not have to deal with it. They finally find someone to service my washer and as of today 4/18/23 it is still not fixed. How many people can go without a washer for a month and 18 days? Then we have an issue of my air conditioning going out. It seem as my refrigerant has all leaked out and my unit is out of date enough that they can’t legally put more in so the unit has to be replaced. So they say it is not covered. How do you like that? It is not covered. I guess all they will replace is what they want to replace. So it looks like attorney time! ☹️

On time, quick, went to get parts right away and polite. Was knowledgeable about the job. Cleaned up after himself. Would use or request Sears repair services again for any appliances that needs repairs. Choice system to set up repair was good and easy to use.

He was courteous and very helpful. He tried to get every discount he could for me. He went through everything and explained the cost difference. I feel that with the discounts the plan I have is the best option for me.

We had an excellent experience with the company that came to my house. They explained everything that was the issue. The crew had excellent customer service skills. I would highly recommend this type of service to my family and friends.

I received almost immediate response from the company and explanation of what happens next. The dishwasher hadn’t been drying but suddenly flooded my kitchen. I appreciate the quick response. This is the reason I would recommend Choice Home Warranty to family and friends.

Refrigerator was no longer cooling so a service request was submitted on a Sunday. I received a confirmation for a service visit a few hours later. The next day, the technician looked at the Refrigerator and determined it was not repairable. Within 1 hr after the technician reported the Refrigerator was inoperable CHW offered us a replacement option which we accepted. Our new Refrigerator will be delivered on Wednesday. Very happy with the hassle free resolution.

Ultimately I purchased the plan because it covers pools. But from the second I entered my information for pricing, I began getting spam calls and emails. Even after I purchased the plan I continued to get spam calls. This is excessive!

Microwave would not stop running when turned off. The repairman was on time and professional and courteous. He repaired my Microwave in a very timely manner and explained to me what the problem was. He gave me some safety advice about having a metal grate inside the microwave as a hazard.

I filed a claim based on my spring maintenance check of HVAC system with reputable company, their tech related that I needed to replace motor on both inside and outside units. I filed a claim, received an email notification less than 48 hours after filing over phone. When HVAC expert came out, he checked out my electric furnace motor (while I watched) and could not find anything wrong with it--not making any noise or showing signs of needing to be replace, same with outside unit. Makes me think that the reputable company finds ways to get $$ out of customers. Downside, had to pay $85 fee for second opinion.

We had our dishwasher go out and we called Choice. They tried to find a repair person but could not so they offered us a reimbursement option. Choice can never find a repair person to come and check out our breakdowns, so they leave it up to us to find someone and then we are left holding the bag until they decide what they are going to do. This last repairman charged us $125.00 and Choice is to only charge us $45.00, so we also lose on this. Now they said we need a new dishwasher and we are once again waiting to see how much Choice is going to allow on a new dishwasher. It is going to cost around $1,000.00 for a new one like the one we have now and I know Choice is not going to cover that much along with reimbursement of what the trip charge is. We have been very disappointed in Choice as I have had to argue to get almost everything I have gotten from them as they don't want to cover very much at all.

Process online to start a claim was extremely easy. Appointment was booked in less than 4 hours and email sent confirming it. The only negative in the process was the long wait time until the appointment (4 days away). 4 days in south FL with no ac isn’t enjoyable. Luckily the tech had a cancellation and came after normal hours the same day and completed the work. Overall good experience.

This is not against the technician Haywood that showed up on Friday 4-14-2023, and it's only because of Haywood that I didn't cancel my warranty plan. The bad feeling started with waiting all day on Tuesday 4-11-2023 for my original appt to fix my electric stove. I followed all day showing where I was for the appt and it said the technician would arrive at 2:58pm. When it got to that I was the next appt and the time changed to 3:11pm that the tech should arrive... And then I got a phone call and I'm thinking that it's the tech, and it wasn't the technician, but someone calling me after waiting all day, and making sure I was home that the appt needed to be rescheduled to Friday. I took off from work to make sure I was home, and then waited all day since the appt times are from 8a-5p, and then following where I was on the list, and then at the last minute after waiting all day I'm told the tech isn't coming.

Two missed appointments over a 6 day period by 2 separate techs. No calls from the techs to explain the missed appointments. And when we called Choice there was little to no attempt to make things right. I would add that when I called (Edward called) and gave a solution that I found fair (namely that since the ball had been dropped twice by your company, if we stayed as customers and this happened again, we get a FULL refund) I was told that things happen and you could not stand behind your product to that degree…but trust you. Only because we lose over 200 dollars for the one month of coverage we have had, due to your policy, did we just not just leave and take our money back. Also should be noted that your agent not only called me a liar but questioned my ability to read!!!! Poor service all around.

Choice Home Warranty is the best homebuyers maintenance agreement I've ever had. Services provided are prompt, dependable, outstanding and affordable. Representatives sent are professional and know exactly what you need. I would recommend you to the moon if I could.

Once the tech came it was discovered that the pump was broken. Now I will say the fact that that the part had to be ordered was one thing but I had to go another week after already one week without my washer due to the technician availability. I definitely have a problem with.

The technician was polite, arrived in a timely manner, assessed the issue, went to buy the part (he didn’t have it in his truck), came back and installed the new switch. We paid the service fee after the issue was resolved. Very pleasant experience and I highly recommend the technician.

I had a water leak in the basement. I could not find the leak but the technician found it quickly and had it repaired in no time. He was very professional and friendly. He took a load off my mind and put it at ease.

Excellent service. Tech arrived one day after claim filed. Found unit had severe leak and other compressor problems. Suggested unit be replaced. One week later contractor arrived 8am and unit was replaced. Tech completed the job in less than three hours. This was incredible service, Thank you.

The reason I bought the warranty is so I don't have large repair cost. Now you tell me I owe 780 to replace my water heater. This is ridiculous. I can purchase a larger hot water heater with expansion tank for 633.00 and install myself. This is horrible customer service at this point. I will cancel my contracts with you guys tomorrow. It makes no sense to pay for a service that does not help.

I entered a claim through CHW’s new claim portal. Technician called and worked with me on setting a day an time for repair. They arrived on time as promised. Very professional and courteous. The technician evaluated the repair and got it taken care of in less than an hour. Thanks CHW team!

I actually had two different issues that occurred. The first thing was my refrigerator, then about two weeks later my dishwasher stopped working. Choice assigned my claim to a repair company within three hours. Both were taken care of promptly. I'm very happy with Choice Home Warranty!

Elijah was my rep. and was very thorough and polite. He gave me all the options on the cost and the breakdown on those costs. I am confident that I received the best deal for my financial condition and my age. Thank you Elijah and Choice Home Warranty. You have taken a load off my mind.

My sales associate was patient, thorough and courteous… Answered the questions I had as well. Took his time making sure I was able to make an informed decision. The sales associate also went into detail about the things that were covered, and the process on how to make a claim.

It's hard to rate Choice Home Warranty at this point in time. Time will tell. I hope to receive good service whenever I have to use your services. Jason who I talked to over the phone was very nice and helpful.

Today I phoned to inquire about a home warranty to replace our current warranty with Fidelity National Home Warranty. Not only were we offered more coverage but the cost is locked in at a much lower rate (about half) of what our current policy costs us. Having a senior rate was a welcome surprise!! Phil is our service specialist and he is responsive and communicates promptly and effectively.

The technician who came to my house was kind and courteous. He was very informative and thorough as he worked through the issues I was having. It is always unnerving when something happens to your home, and the technician helped to put me at ease. I appreciate Choice using good people as their recommended companies to serve.

Neither Choice nor Sears, who they've contracted with, seem to know what is going on with parts and appointments for a repair, nor do they care to rectify. I am left in the dark after paying for the warranty AND the service fee. Complete waste of time and money on top of the stress.

Professional and prompt what more can you ask for! In a service company. Parts are ordered and will be fixed immediately. The provider had wonderful recommendations for us on our equipment for future use and how best to maintain them running at optimal ranges.

I am disappointed in the approval process as it took 5 days and 2 phone calls and one email before I was able to get an update on my claim. My service technician was excellent. I hope that in the future your approval and notifications will be better.

I made an appointment to have my toilets repaired as they were running off and on. I made the appointment to have all my toilets checked, but service rep said I only asked for three instead of four; therefore the service rep would only replace the seals of three. I tried calling to inquire but never could get a live person to discuss my issue, while the service rep was at my home. Little disappointed as it only took maybe 5 minutes or less to replace the seals.

Friendly and competent service. Serviceman communicated before and was on time. Cleaned the filter and place a strip support which ended some of the noise. It took one phone call to Choice to get the job taken care of. It was a beautiful day outside, clear skies with a breeze keeping the temperatures mild.

I like knowing I have insurance to cover my rental properties and I had a problem with the A/C. I made a claim with Choice and someone came out to my tenants. The gentleman was very nice but got lost so he was very late and although he patched the problem and was trying to charge me $685.00. When they called me I was distracted so they just patched it and they have not put their notes so I don't know anything or what's going on.

Advisor was very polite and not pushy. He explained everything nicely and with detail. The call was unexpected but quick and to the point. He explained all my options and helped me choose the right plan for my home and budget.

This is my first year of warranty with CHW. I do not have any issue until March 2023 but in March my ice maker started issues. I call and get it fixed (though it took three visits of technicians and time consuming as the contractor did not diagnose the correct issue on first trip). Then within 30 days unlucky I got another issue of Air conditioner fan motor which was fixed within 24 hours in fact within 12 hours. I recommend the CHW for everyone based on my experience.

This call was for dryer repair. Choice sent a Sears Appliance Repair tech who was timely, knowledgeable and very professional. He found the problem and was able to make the repair on the first call. I have been very satisfied with the response time and technicians Choice Home Warranty has sent for our repairs. The one time Choice was unable to get a repair plumber timely they allowed me to call a company of MY Choice and they reimbursed me for the cost in a timely manner. Choice also sent an electrician for a fixture repair and all went very well. I am very happy and have peace of mind with Choice taking care of my repair needs.

CW was very really good and fast in taking care of my claim and the technician who came was very professional, prompt and courteous and most of all he fixed my garbage disposal. He came fully equipped. I’m very pleased with their service. I would recommend CW to everyone! Thank you for an excellent services.

I submitted an online request for information for a new home policy. I received a call within 15 minutes. I spoke with a representative, Jonathan to start a new policy from one of the competitions. He was professional and specific about the policies and recommendation. I appreciate working with him and will definitely recommend Choice Home Warranty to friends and family.

The technician was very professional. He arrived on time with a call ahead and he fixed my garbage disposal with no issue! Great service. This is a great plan for home services. I would recommend this service to protect your home for everyone! Excellent home warranty service! Choice Home Warranty.

Tech was great. Very efficient. My issue to this point is the delay in getting my payment. I need to purchase a new dryer and 30 days is too long to receive payment. When you make me get a gift card it should be instant so I can use it to purchase my new dryer.

Instead of just assigning an appointment time, the customer should be able to schedule a date themselves. I have had to cancel and rebook 3 times. This would be better for both the customer and the service technician. Thank you.

He gave good advice. Found the reported problem was not there, and I accept this as he demonstrated it. Somehow he didn't get the original request from CHW. I had, he didn't show up as the email said. I called, and he came. His emailed receipt was silly, not official, and not signed. Seems CHW is not following protocols in communication, and he wasn't following good business practices, either.

My second home had this warranty. It has been so comforting to know the repairs will be handled by professionals. We are awaiting parts for one, and another service tomorrow. Glad I decided to get a warranty for this house.

Luis, the technician was extremely courteous, cordial and professional. He explained each step of the work he was performing. He was also meticulous. He thoroughly cleaned up the area of any debris. The technician telephoned prior to en route of the visit. He arrived perfectly punctual. He provided me with a company identification badge. I highly recommend him and the company to anyone seeking an appliance insurance company.

I am very happy. I had a short wait period. About 2 or 3 days. The service technician was very professional and polite. He also, gave me some hints to taking better care of my refrigerator by not over loading it with food.

The gentleman that came was very professional and friendly, did an excellent job. My grandson did not know how to check the circuit breaker. He was very patient with him and told him how to tell if everything was working properly. Explained to me what was wrong and why it wasn’t working.

He was pleasant, courteous and friendly. Got the job done. Was in contact with me as to when he would arrive. Would recommend him. Hopefully we can get him on the recommended list for Hidden Shores. Thanks Tony and On Point Air Conditioning.

Thanks so much for scheduling Winston doors, and particularly Daniel! I couldn't have been happier with the service! Although it was a 2 day wait, due to car trouble, it was worth the wait. Daniel is professional, polite and knowledgeable. Thanks!

The technician was excellent! He fixed all the rollers in my dryer instead of just one. He fixed a previous problem that another had left undone. I really appreciate that. I can't remember the technician's name, but he was excellent and very friendly.

I had a great representative on the phone. He gave me all information I needed to make a decision. I was very happy with the cost and was glad I could do a monthly payment and that the deductible was in my budget since my income is very fixed.

Outstanding technician, and would want his expertise on any of my repairs. Our system had multiple problems, and after analyzing the symptoms found the first problem. Next day replaced the disconnect, and then quickly found another defect.

AC issue Claim was reported, Tech came on Apr 8 to check. Identify has issue related to Capacitor being weak and cooling liquid is low/empty. Need parts and will return in 3-4 days to fix it. Appointment set for Sat Apr 15 but tech didn’t show up. No paperwork or email details given on inspection. I called him few time but no set day/time given. When checking claim stairs online, it state that claim resolved. Need to investigate this claim and requested tech to fix the AC issue as soon as possible. Requesting refund on $45 deductible as issue still not resolved.

Deli section of Refrigerator not keeping foods at proper temperature. CHW was called and arranged for a Repairman from Sears Home Repair. Repairman was friendly and efficient - He ordered the parts and told us when parts would arrive. Great Job.

This was my first time ever using a warranty company. I'll admit I wasn't happy at first because it was an emergent situation at 7pm the night before I had to work. Choice wasn't getting back to me by 9am the next morning. I called my realtor who called a local rep and got this company to me same day. He called me to let me know every step of the way what he was doing, what needed to be fixed, how the process works, & any recommendations/answered my questions. I have him saved in my phone in case I'm in need again.

The technician kept me updated as to his arrival time. He was punctual. He solved my plumbing problem in a short time. I am very pleased with the technician’s work. I am very pleased with the service I received. Thank you!

Found experience to be easy. Made claim online. Contacted the technician to ensure that I would be at home at the appointed time, and as he had a cancellation, he was able to get to me sooner. He was very knowledgeable about my air conditioner and had many tips on how to prolong the life of the unit such as which filter to use, how often to change, make sure unit is kept free of dirt and debris, etc. His knowledge was very much appreciated. I hope my next experience goes as well as this one did.

He was prompt and identified the issues quickly and fixed it quickly as well. When we asked questions he gave easily understood answers. Our kids were very inquisitive as well and he was great with them as well. If we ever had an electrical issue again he is who we would want to service us.

In my honest opinion, the locksmith that came out was very helpful and informative. Even though he was unable to do anything for me he was very understanding. As far as the company Home Choice, I am very unhappy and dissatisfied with the services . They expected me to pay him the deductible even though he was unable to complete the job. I am the customer. My concerns are needs. Should come first. Therefore, I will be looking for another company, thank you.

Kevin was quiet but knowledgeable. He came to evaluate the problem but did not have the part with him to fix my problem. He rescheduled another appointment so he could fix my stove. He came within the projected time and texted me approximately 30 minutes prior to arriving to give me fair warning.

I am a landlord. At present my house is being rented, your contractor called to say my house was on his schedule. He called explaining everything he did and when I should have my HAVC serviced. I am very happy with Choice Warranty, they have maintained my home for several years.

Call to have someone come out to fix our A/C. Work order was placed over the phone. Received a text from Star Mechanical For an appointment to check the A/C. Very nice, polite, young man responded and checked the unit and confirmed the unit could not be fixed, made the report and received confirmation from Choice Home Warranty to replace the unit. So far we are very satisfied with the company. Just waiting for the new a/c to be replaced.

A technician arrived the next day after requesting an appointment. Although the part had to be ordered, everything was set up for delivery and installation the next week. Great service! This is not the first time I’ve used Choice Home Warranty. Each time great.

No tech in my area. CHW allowed me to use my own tech and then reimburse. Easy process. CHW was responsive and helpful. CHW has apparently improved its process. Problems in the past with techs have been improved. Hiring my own tech solved any problem with CHW techs.

Very professional team. The technicians arrived on time and with the part needed to fix the issue. It did not take long at all to fix the problem. Dishwasher is operating and running smoothly now, thank God lol. No more hand washing dishes here!

Repairman was on time and completed his work quickly, seamlessly and competently. This is not always the case, which makes this experience all the more appreciated. We would be pleased to use this repairman again should the need arise and his services be required.

Phil was great with the knowledge of your warranty, very respectful and a gentleman. I'm looking forward to the warranty on my home. It will be great to work with a company that cares about their products and their customers. Especially with calling in and speaking with a person instead of a recording.

Troy was very helpful and answered all my questions. I currently have a different home warranty company that I am not happy with and looking to change companies. Troy was very easy to talk to and I did not feel like I was getting the run around. Troy is an asset for your company.

Upon searching for another home warranty, my wife and I discussed what we expected from that company and after researching and comparing choice home warranty with the company that we presently held as our warranty company, we discovered that choice home warranty customer service really go over and beyond especially when with the agent that signed us up. I mean in a sense he answered all questions that we asked and did not ask with respect and assurance.

I get so tired of dealing with the delays and rejection of a claim. Then going thru the appeal to get something done. Usually gets a result but just so much hassle for legitimate repairs promised by the warranty company.

I put in a request for a repairman to come and fix my air conditioner over a week ago and I'M STILL WAITING!!!! No one has shown up to fix it and my daughter lives with me and is disabled and cannot stand the heat. I need it fixed now.

The service tech that came out was very professional, and knowledgeable. He figured out the issue and made the repairs very quickly. He arrived exactly at the time he stated he would be there. The problem was resolved and everything is working properly again.

Where to start. The communication between Choice and tech to me was very poor. The tech was very hard to get ahold of. Never returned my calls. Always apologized for everything. Took them 3 times to fix my AC. Had a major gas leak. I turned it off till they showed. They added a condensation trap and not a new line. Which caused the Gas leak. Line was now too short and old. Took them 3 times to fix. Plus Choice, you did not cover anything. I was told my AC was under warranty. I saw $100 off. But with my warranty I still paid with tech visit $625. Out of pocket. So I kinda upset with warranty. And the customer service is out of country and not very sensitive to the customer situation. And very hard to understand.

Very good, polite, knowledgeable. He arrived on time. He understood the problem and how to provide solution to it. I recommend him highly. He has good customer service relationship skills. Keep your good technicians, They are your true ambassadors. Enough for today.

Everything is been good and everyone is very nice and gets the job done. Thanks for everything y'all do for me and my family. I think this is a good service to have when buying a house. It helps to make things easier.

Easily booked repair for AC online. Received email next morning with appointment information. Repairman showed up on time and did a great job! A++++ Quick, smooth, easy process. Great repair work. Highly recommend. Have been using Choice Warranty for years. Great for rental properties, as well.

The technician was wonderful. He did his job. He show me a picture of my washing machine when he took it apart and there was a hole in the drum and he stated that the company would either replace the drum or I would get a new machine. After he submitted his conclusion I received the email stating that the issue with the machine was not covered. I don’t understand because where there was a hole in the drum there’s no way I could have damaged the machine, so in my opinion, it should’ve been covered and I appeal the decision, once again, the technician took his time to examine the washing machine. He was very thorough, trustworthy and efficient. He appeared to be knowledgeable and very kind. My issue was not with a technician. It was with the decision that Choice Warranty made not to fix nor replace the washing machine and this is my very first time using my service while the technician was here.

The first tech (chris) was excellent getting to the root of the problem that was a heating element issue. He quickly changed the heating element and all looked well. He did advise that the dryer vent needed to be blown out to safely use the dryer. After leaving the area, the dryer was started to see if any heat was working, after a few minutes the dryer indicated there was a E1 error, and the system shut down. I spoke with the tech by phone after he departed, and he advised that I do not use the dryer until the vent was blown out. I had the vent blown out and the dryer still indicated an E1 error.

We had garbage disposal issue. Called Choice, They responded within few hours and pretty schedule technician for next day. Technician Ahmed was good plumber, very humble guy and provided good service. He replaced and tested it and cleaned up the area.

Alberto is an excellent representative. Choice Home Warranty was recommended by a family member. Service and Price are a great value. A big selling point is that the warranty is transferable. If you have a new or older home this warranty will give you peace of mind.

Reevaluation done, plumber confirms wrong work was installed by OSP. Still have all the issues and would like new plumber to do work. Not osp. Please send new plumber who came out for job as he detailed all the unfixed/fixed wrong claims... Toilet that I appealed maybe just normal wear and tear.

Current Home Warranty due for renewal, search for the best took me to Choice Home Warranty. Miles was so great to talk with, worked to find the best program for a senior citizen, and installment plan, thank you so much!

I’ll admit scheduling the appointment for diagnosis of the problem was very quick. Our hot water heater needs to be replaced and we were notified of that on Thursday. Issue took place Tuesday. It is now Friday and the water heater Choice HW ordered is on backorder. I had to call the service company to verify this and have them add a comment to the portal. CHOICE did not follow up! I the customer had to. I’ve had to call multiple times to see if they will outsource purchasing the water heater from another vendor. I’m now told I need to wait until Monday for an update.

I called to find out details of the home warranty plan with Choice. Michael ** took the time to explain everything in detail and offered me the best price he could. I thought it was a very fair offer and signed up today. Great experience.

Francis ** was extremely helpful and super friendly. I explained the policy and what everything entailed. I appreciate Francis taking the time to explain what my policy was going to do for me as a homeowner. He was even able to get me the best possible rate and saved me more money that I could have saved.

I was pleasantly surprised at the prompt, professional, and pleasant response I received from 'Fernando' on my call back to file a claim. Great job Fernando! Now if I can just get the rest of the claim worked out to that same level of satisfaction???

For now, the experience is positive and I am looking forward for a great experience. I am excited to have Choice Home Warranty and be able to use them for my home repairs. My friend that recommended me has had good experience and is now happy to know that I have also Choice Home Warranty for my home.

This person was very polite and courtesy. Really seem to know his job. I was very pleased with him for the way he explained the problem with my washer machine. He also relayed to me that the part had to be ordered and he would get back to me soon after it has come in.

I can write pages here for every instance I needed them but the long story short: they do everything to avoid having to pay for the cost of the repair you need in your house. And when they have nowhere to run (i.e., ending up having to cover the repair costs) they just take their time to a point where you just decide to forget them and get it done yourself.

Excellent response and knowledgeable personnel to accommodate the customer. All of my questions and expectations were met with the sales department. Choice Home Warranty as of April 3, 2023 was the highest rated home warranty company in The Woodlands, TX.

Choice Home Warranty is an excellent company to work with. Great to submit the work requests online. Very timely and professional. I have been a customer of theirs for at least 6 years and I have not had one bad experience. I have used them in Arizona as well as South Carolina.

From researching the company, communications with Elliott **, reviewing of the quote, understanding and responding with care clearly to my questions, this was the most hassle-free purchase I have ever made. Elliott exceeded my expectations, and the website was very easy to read and understand. I am extremely happy with our purchase.

The rep, Ralph, was very knowledgeable and provided info to every question I had before I was able ask, impressive. He gave me good initial discounts. He also locked in the yearly cost for 3 1/2 years. He switched over from my current home warranty which I was not satisfied.

A contractor was scheduled very quickly after we filed our report. The contractor reached out for additional information. They arrived on time, promptly fixed the problem, and checked for any additional problems. Exactly what you want from a service.

Tony and Walter were prompt in keeping me updated of their arrival from a previous service call. They introduced themselves, went immediately to work, quickly identified the issue, promised to order the part, notify me of its arrival and schedule a time to install it. Extremely well qualified and professional. Another win-win with Choice Home Warranty.

Choice Warranty responded very quickly to my ac repair claim that I had placed online. David from Arrowhead in Midland Tx came to repair the AC unit. He was very professional and friendly. Highly recommend both Choice Warranty and Arrowhead integrated solutions.

The drains in my bathroom were draining slowly. I submitted a claim to Choice and they sent someone out. The technician from All Drains 70 was awesome! He was personable and respectful. The issue was fixed promptly and I would definitely recommend them to family and friends.

We were in a plan that had higher service fees and was more expensive. Nathan was able to get us into a plan for less than what we were paying someone else. Also, the service fees were less. Thank you.

Very good. The technician was extremely helpful. The technician knew where the problem was. I am happy with the service. I have my contract with Choice for five years. Some time the emergency service does not get attended immediately. I will recommend that the company take care of the emergency a quicker.

Alamo Appliance technician was very thorough on what he was going to do and then what he determined to be the issue. Appreciate the service and the patience he has with me especially since I work from home and had to take a call. Look forward to my fridge working as expected.

Tech did a job in the repair. He was timely and very professional. Wish that he could have repaired a small water leak but was prohibited by his agreement with you. Now, we need an HVAC service on our ac units.

The technician from Flawless was knowledgeable and friendly. He clearly explained the problem and the steps to correct it. He was very amiable while doing so. Once it came to doing the work, he was thorough and efficient in correcting the problem.

Informative, professional, timely and knowledgeable of his craft. Recommend continued service for my residents. Experienced poor services from other service providers for other repairs and was extremely dissatisfied. The experience with CSA plumbing has renewed my appreciation in the home warranty process. Again highly recommend this service provider.

I had never heard of the technician's company until Choice sent him out. I was really impressed with his professionalism and also with the quick response to my request. The lady who called to tell me about my appointment was also very professional and I appreciate their quick service and willingness to work around my schedule.

Sales rep was very courteous and knowledgeable and I am pleased with the product and services I am receiving. The terms of this agreement are very beneficial and I expect to have a very satisfactory future relationship. Sincerely, Sandra

Shawn quickly and professionally laid out the very attractive options available to us. No pressure just options. Well presented and we chose a plan that suited us and was most advantageous. Highly recommend Choice Warranty. A plan for every budget.

I was checking on coverage for repair service to my home. The information I was given was clear and to the point. I was given different options and chose the one I felt best for me. The person I talked to was very knowledgeable and friendly.

After hearing bad stories of home warranty delays! This was my first claim and was shocked. Within 15 minutes of filing claim contractor called and set appointment for next day. Awesome service from Choice Home Warranty surprised me! Very happy!

Your agents were very friendly. But you lowballed us on the repair. Cheapest one I found at Lowe’s was $479.00 on sale = installation at my expense. You offered $246.00. My contract is up in June and I really don’t think that I would renew with you, if this is how you treat your customers.

The service technicians were great. The office personnel at Choice, not so much. I am thinking of dropping my account due to how I was treated. I have heard of passing the buck, but your company is showing how it's done.

I filed a claim for my air conditioning online and was told to call. So, I called and they informed me that I put a wrong date in one of the fields, we fixed it and that was that! It was so easy and done so quickly.

When I call in to CHW, you are unable to verify my phone number. Sears called me at **. When we called Sears they have no record of that number. I need further information about the charges. Your workers said a very high charge for further diagnosis. Your employee, Edward, gave me a totally different price and the price wasn’t for diagnosing the “leak” problem. Your company is very confusing. I'm not happy!!!

I have had multiple issues, appt. being made the vendor knew nothing about, technicians sent not wanting to do the work, bouncing claim back and forth between trades, multiple service charges for same problem. Technician coming in and doing nothing and if he had done his job in first place it would have avoided two additional service calls. Can never get through to anyone in reasonable hold times and then the person rarely helps.

Our dishwasher had issues. Yes, it started and water still came out, but it didn't clean well at all. And it had several other issues. Repairman recommended it would be better off to replace it. And the warranty company will send me gift cards for me to pick what we want for replacement. So, that's what we'll do. This helps soften the blow financially.

Alex was kind and courteous, Choice Home Warranty was a little concerned about my policy just recently going into effect, but were going to cover the issues anyway. Thank you. I have no control over when things break. Sorry for that

I was searching for a home warranty and Choice seemed to fit. Sales person was very informative. I am changing from another home warranty coming to Choice because of price and being able to speak with someone that I could understand.

I have reached out cause I paid for 3 years extended warranty on my house. 1st time to try and use the plan and it sucks!!! Where's the person to come fix my problem!!! Still no one and when I call the lady was rude and not listening to me. So what did I really pay for then??? I know there is many plumbers out there.

Cristian ** in NJ is the kindest most decent young man. I am a member of AARP who sent me to you all and was so very kind and understandable. The deal I got I am so grateful for. I will make sure I tell all members in the next GA meeting.

The tech that I found was great. But the reimbursement sucks. Not sure how they figure what is paid but not up to the current rates/prices. That is why CHW has problems finding companies to do service. I had the same problem with my microwave. Only paid $110 to replace, average cost $250 to $300.

Choice Warranty is not worth the time to type this experience. I'm losing money just commenting. I was blatantly lied to about coverage when I purchased. I paid for the additional Spa coverage when the Scamsman told me that because my components were above ground it would be covered. I specifically asked more than once because the contract worded it differently. About 2 months ago I had a leak. I filed a claim and they sent someone out. The pipe was loose and he tightened it. I paid the fee and that was that.

We had couple of issues in our house. 1. Plumbing vent on the front yard was blocked with sticks and other debris because of which the water was flowing backwards on to the front yard. Choice did sent out plumbers to fix the issue and they used snake to clear the clog and thanks to choice they approved the snake work after the plumbers diagnosed. 2. The other issue we had was with the AC /Heater. We have two zones in our house. One is first floor and the other on the second floor. Second floor was not getting any heating or cooling so we had choice home to diagnose and fix the issue.

I already submitted a review. However, apparently you thought it was positive and sent this follow up. It was NOT POSITIVE. You have refused two claims. The only reason the first one was finally approved was because a VP with CHW got involved. This current one was refused and the reason given was that the clothes washing machine issue was not due to “normal wear and tear.” We have only ever washed clothes in the machine. But, apparently CHW has omnipotent presence and can remotely see something we don’t. I WILL NEVER RECOMMEND you to anyone!

Quick service replacement of clothes dryer. Very helpful customer service. Gift card from Lowe’s to be issued within 30 days of accepting offer. We are also planning on replacing the washer but will not be filing a claim for that.

I have used Choice Home Warranty for over 9 years. They were more reasonable price and offered very similar services to AHS. I had great success the first couple of years. A couple of years ago I hit a rough patch and had several poor contractors and even though CHW responded rapidly the answers were not satisfactory. Eventually Choice made things right and I have had great experience since.

The Technician was on time and very polite. Took his time and worked hard to resolve the problem, which he did. Was very knowledge and let me know what he was doing every step of the way. Was very happy with his work

Chris, our technician arrived in a timely manner. He was upbeat, knowledgeable and efficient in solving our problem of the washer draining properly. I would definitely have this company and Chris (who had a great work attitude) return for any other plumbing issues. Thanks Choice Home Warranty for making this vendor available!

The service tech was great. I am unhappy with our service with CHW - I was told that Redman was the only plumber in Mobile for our coverage which was a lie (we were notified about the reschedule until I called to ask). Also every time we set a date and time it is always rescheduled at the last minute.

Choice has several Easy ways to log a claim - calling or online. I have used both and they are quick and simple. There was a Quick response to set up an appointment for repair. I am please with the service.

Notified & arrived on time, courteous, able to identify and correct problem in a timely manner. I received a notification from Choice regarding the problem almost immediately. They provided the name of a plumber in my area who was able to come the very next morning.

Choice Warranty always take care of their customers in a timely manner!! I Appreciate the service they send out. Sears Appliances technician who came out to service my Samsung refrigerator last week was very knowledgeable and took time to explain what he did to fix the matter!! That I valued because it made me aware of what needs to be done in the future!!

I googled warranty coverage for my home appliances & Choice was #1. After speaking with the representative Nathan I was more than satisfied with the explanation of coverage & prices. He was very detailed about the information. The prices are competitive and service explanation were exceptional.

Thought when I signed up for services everything was covered. Leaky hot water tanks are a common failure. When I signed up over the phone the services weren't covered and never received a written contract. I made three claims and had to fight over each one. I'm done. Had a friend who needed a warranty. I steered him away. The actor promoting this company should be ashamed to put his name on this.

My policy indicates that I am only responsible for a $65 service fee. The Sassaman Service technician is charging me an additional $50 to install a new disposal, same 1/2 hp. I do not understand the reason for this??? My Choice Home Warranty is for full coverage. When we previously replaced the hot water heater and microwave door springs, we only paid the $65 service fee!!

I have been a customer for over a year now and I still get calls of becoming a member. I’m like do the people ever review their call list and omit the people who are signed up already. It’s annoying and frustrating. I had ac fixed, paid the $85 svc fee, then had to shell out an additional $165 for cleaning which wasn’t covered when I could have saved just by calling them myself and avoided the svc fee.

Tried my central A/C unit before the season and noticed outside fan was not spinning. Called for service and within 4 days, the service guy came and diagnosed the unit saying I needed a new fan motor. He was here the next day and replaced the motor and the unit is now working as it should.

The tech, came to us 2hours late, and got our micro working but it was making a noise and he said it was the tray not on its proper place. After he left the micro still made the same noise as before and the plate was in the right spot.

It was more than 24 hrs. before we were given an appointment with a technician. That’s a long time when it is a plumbing issue. Choice Warranty denied paying for the charges again. This isn’t the first time this has happened. What’s the point in paying for a warranty if they aren’t going to cover repairs?? They give a ** excuse.

Two claims. Never got us a qualifying tech on pool. On heater in heater blower stopped working and they said normal maintenance yet how would know till it stop working and trying to contact them about has been a nightmare never responded.

This technician was efficient, capable and knew his work. He was pleasant and respectful. I will use him again. I appreciate good service. He did his job carefully and effectively. He was respectful of the fact that we have a disabled daughter that can be very afraid of people.

Sears did a great job in their efforts to fix it. They had a whole crew here! We appreciate the time taken by Choice Home Warranty to get us the right company to get it done! We should be getting a Lowe's gift card soon to buy another refrigerator!

TJ was excellent. He was patient enough to answer all of my questions, made sure I understood everything about maintaining my HVAC UNIT. Never made me feel pressured to purchase anything. Made great recommendations, and did a great job serving my unit. I have already recommended him and his company. You won’t be disappointed!

No problems at all signing. Less than 5 minutes and got some super savings. Sean was very nice and easy to work with. Got exactly the kind of coverage I needed. Everyone should look into this as an option for your home because everything is going to break at some point. Recommend this for everyone.

First claim since joining CHW, contractor called me next day and set appointment. They were on schedule, extremely courteous and repaired my kitchen faucet on the spot. Extremely pleased with Action Plumbing and CHW, especially considering that the main reason I switched from my previous home warranty company to CHW was because of my displeasure with how they handled a separate plumbing issue in my bathroom.

I feel That your contractors tell us that you guys do not pay them for their services when they do the job. That’s bad news on your part. That’s a negative towards your company. I feel that your subcontractor should be on time during time space.

The individual with customer service was very pleasant, helpful and comfortable to deal with. Great job. Made the process very easy and glad we chose Choice for warranty. I have had other warranty company and never felt this good about the warranty.

Shawn was extremely knowledgeable and helpful during the signing-up process. He patiently answered all of my questions and addressed all of my concerns. I signed up because when something needs service, instead of stressing out about the money, I now have peace of mind.

Our latest issue was a slow leak from a toilet. Our claim was quickly approved. Someone from the local plumbing company stopped out to review the situation and got the repair approved by CHW. Within a few days, the plumber came with the part that needed to be replaced and the work was done in less than an hour.

Choice Home Warranty company is the worst company I have ever dealt with. They don’t cover what they advertise and lie about what the technician tell the homeowner. I would never recommend this company and slam them on social media every chance I get.

Technician was knowledgeable but not satisfied with Choice decision making since this is the 3rd time in 2 years that the same part was installed - indirectly I am paying for a new stove without benefiting as the aggravation is not worth the price of the warranty nor the service call which was paid.

The technician (Michaels Home Repair) came even earlier than promised. He was very professional and efficient. Choice Home Warranty also dispatched a technician very promptly. It is definitely improvement. The technician completed the job quickly. I would recommend Michaels Home Repair and Choice for any plumbing repairs in the Overland Park area.

I submitted a new claim for AC repair, and in less than 24 hours my AC was up and running. Midland AC services was prompt, respectful and thorough. It's hard to find fault in service like that. Thank you, J.

Due to holiday I was patient waiting for help for heat, ironically it was an unusually cold easter holiday weekend. Spoke with Choice rep Monday, Tuesday they had a Heating rep with Pass Heating, Zach who was very helpful got the heat working quickly. Happy, thank you.

He was a very nice guy and explained in details what was wrong with my washer and dryer. He fixed the dryer but has to come back Friday or Monday when the part comes in for the washer so yes I’m very pleased.

While the technicians you sent out was wonderful Choice Home Warranty was terrible. When I made the claim I gave in detail the problem. When tech came claim was denied due to factory recall of ice maker. You should have informed me of that when claim was made thereby not costing me $75 and 3 days time. I will not be renewing nor will I recommend your company.

I've used 3 other warranty services over the years in my home. I'm so impressed with the frequent communication and quick response to my plumbing issue. The plumber was amazing and kept the appt time and fixed my issue in minutes. I highly recommend the plumber Blessed Hands and Choice Home Warranty.

I put in a claim for a plumbing issue and it’s now been 2 days and nothing. When signing up I was told 24-48 hours someone would be out. I didn’t sign up to do my own tech person paperwork. So I hope I have someone soon. I left American Home Shield because of the same issues. Not a good start.

I received excellent service. Your representative answered all of my questions and ensured that I understood the policy objectives. I will recommend CHOICE to my relatives and friends. I am very happy to join the CHOICE family. I hope to receive some incentives for this review.

My Air Condition compressor broke down, and I placed a claim to my home insurance company, which happens to be CHOICE HOME WARRANTY (CHW). They sent one of their technicians right away to inspect the broken air conditioner. After the recommendations from the technician. I received an approval for a new conditioner replacement. Which was installed within few days. I was impressed beyond doubt by their professionalism and friendliness. I will surely recommend CHW to any prospective home insurance buyer out there. Thanks (CHW).

We had an AC problem and an electrical breaker that kept switching off at irregular times. Two different companies came out, the electrical breaker was fixed inside an hour, the AC part took a few hours. The first company Carolina Aire Systems, however, wanted the cost of repair, over $800, up front, and had us pay the warranty co-pay, before they would even schedule an appointment, so we told Choice, they called the company and confirmed what we told them, and agreed, you never, pay anyone all their money up front, so they found us another company. Good for them!

My garbage disposal stopped working. I called Choice & within 24 hours l received a message from the repair company. They were very accommodating & within 48 hours it was repaired. The repair man from Lancelot came, checked out problem, Replaced the unit. He was Very clean. I'm very satisfied with appointment.

We put in a call for service on our air conditioner that wasn't cooling late on Easter Sunday evening. By Monday morning I had an appointment scheduled for Tuesday morning. The technician diagnosed the problem quickly and replaced the starter capacitor and we were cool in no time. The company keep in touch with us by phone and text message, Choice Warranty kept me updated with e-mails. Great experience from beginning to end.

Ravi answered all our questions. Gave us the Easter promo price although we called a day after it has expired. Knowledgeable of the Choice Warranty Service versus competitors. Recommended that we do not drop our old warranty service until Choice takes effect.

I Had claimed about A/C unit water leaking problem last year. Technician came and fixed it on time. It had easy claim procedure from mobile apps and they responded fast. I would like to recommend Choice Home Warranty for all. Thank You.

I sent in a message to receive an estimate on your home warranty coverage. Within a minute I was called. The gentleman I spoke with was friendly and knowledgeable. He explained the different plans. I told him what was important to me to be covered. We decided on the right plan for me and I received an extra month's coverage for paying in full upfront. I discovered that Choice covers more than the other companies do.

The process of getting a home warranty was so easy and at a great price. Thank you so much. Now I can feel at ease with the summer coming soon. I will also put the word out to all my friends who may need this also. Thanks again for your help.

Polite, professional and fast. Listen to my concerns, educated me on it. Diagnosed the problem, told me he had part in van! Serviced my dishwasher, cleaned up. Showed me that it was heating and working correctly! Very nice man

Technician easily diagnosed the problem as a loose wire and had it fixed quickly. He was very personable and thorough in answering the questions I had. He showed me how dirty my coils were so he also cleaned them for me.

Scheduled next day service and service was great along with a wonderful technician. My compliments to "Central Heat and Air". He was courteous and within the time frame that was given. Would definitely use this company again in the future.

I called today to ask about a policy for my home in Scottsdale, AZ. The gentleman seemed very knowledgeable and answered many questions I had and offered options for a policy. I feel I have peace of mind now going forward. Thank You...

Good service, explained all well and gave a veterans discount for a three and one half years. Very knowledgeable and very helpful and friendly. All in all very happy with your company. It feels good to have the satisfaction if something goes wrong you will be there.

They website is awesome. Submit your claim get your appointment and you're all set! Easy as 123! Hands down the best warranty company To secure your home. The technicians are great and prompt. The work is excellent. I recommend Choice home warranty to all homeowners.

Sears kept me informed of when the repairman would arrive. Of course the window was between 8-5. Naturally, they showed up at 4:30. Jusn the service tech was great. He was knowledgeable and efficient. Identified the problem and replaced the ice maker in about 45 minutes. Great service.

Called and open the claim on a Monday after waiting on the phone for 30 minutes. Couldn’t find a technician for me until Thursday. The technician couldn’t get here until Saturday. The policy that I purchased states that a technician would be dispatched within 24 hours. That is not accurate. I would not use Choice Home again.

I called because my HVAC maintenance company came for my bi-annual maintenance check and told me I needed a new air conditioner so I called Choice to have someone else check my air conditioner. The technician who came checked the unit in the attic and outside, changed the thermostat, tested the air conditioner, explained everything, showed me the part he changed & told me it was fine for now and to run it when the weather got warmer this week.

Kyle was excellent, he explained everything that he was doing showed me all the parts very knowledgeable on a scale of one to 10 he gets a 50 excellent service call I was quite surprised he’s coming back on the 17th with the repairs. Kyle was absolutely excellent. Thank you for sending him.

The technician that came to fix the washer was very good. Worked us in to his schedule and came out next day which was great. Kept me posted about his arrival time and was right on time which is very helpful.

Everything was done in a very timely manner, especially over a holiday weekend. Mr. Repairs came quickly and efficiently reset our water heater. Explained to us what had happened and what to do. This is my second time using Home Warranty and I'm very satisfied with the appointment times trying to get service.

Choice is amazing. They were professional, proficient and fast! It’s worth every penny! I would recommend this company to everyone without hesitation! I am glad someone referred me to them. My heater wasn’t working and someone came out and knew exactly what was wrong. The part is being ordered and it will be up and running soon.

A little disappointment. The showers needed to be re-cocked and this wasn’t covered. I already have to pay $75, plus the surcharge to swipe my card and monthly payments. I had to pay an extra $100 to get this done. Doesn’t make sense that it’s not covered.

Capacitor going out on compressor. Tech was on time, friendly replaced and checked out Freon levels and replaced anything that was needing replaced. This has been the second time using my Choice Warranty and have been pleased and so glad I chose them.

FloAir arrived before appointment time. Quickly analyzed problem. Informed me what was needed and the process. Arrived back very quickly with part and installed. Stayed until he insured it was fixed! Repairman was professional and friendly. Would recommend to anyone.

Technician was very professional and courteous, also my problem was resolved in a timely manner. Hopefully we’ll have the same experience with all the claims. We had certain issues before but not this time, we should be able to request a company we feel good with instead of having a different one every time.

It is now 2 weeks and CHW refuses to assist. Put in for a service claim - Technician stated to me what was wrong - Informed CHW it was something different due to the Tech not wanting to perform the job due to where the location was. Not only that, he cracked my ceiling by stepping in the the rafter of the attic. So now I have a Fan that does not work and have to get someone in to fix the ceiling! CHW said they would send me pictures from the Tech in 48 hours. Never happened! Now I need to file another claim and waste another $65.00.

Very difficult get qualified technicians, poor to sloppy workmen ship. Difficult to accomplish final satisfactory completion. Have had some experiences that were resolved ok. I stay with them and deal with the many times frustration for coverage of large items such as refrigerator etc. It is possible that they are aware of customer dissatisfaction are trying to improve. Thanks.

I had the opportunity to speak with the agent, Frances, and he was phenomenal. He explained all of the features of the home warranty and was very friendly and professional! It was his excellent service which led me to choose Choice Home Warranty as my home warranty provider.

It took 9 days to get my waterheater removed to stop the water leaking into my home. Now they want ME to pay for the removal and pay for the new one to be installed. Your coverage really sucks. I'm not paying another dime. You're canceled.