Choice Home Warranty Reviews

Very happy with Bennett & Sons AC repair. Started rough because they were delayed by stormy weather. But after Choice customer relations stepped in, everything went smoothly. Repair turned out to be minor, but I saved $100 by having Choice. I think the technician for Bennett and Sons was very good.

I had a issue with the first service guy. I had a appointment at 11:00 am. He calls me at 10:48 and I tried to call him back several times (8) times. Finally left several messages. He respond my call 4 hours after and his response was he was too far to come to check my washer/and to call Choice to reschedule. I immediately I call CHOICE and they provided me with Jose the gentleman that came Saturday morning, call and left a message and he never came to fix my appliances because he was too far. Jose came on Saturday and will come on Tuesday to repair my washer. So when he comes on Tuesday then I will rate the experience for the day of installing the part.

Right after closing on our cabin purchase I used the warranty to have the doors rekeyed. The process worked as it should and I was very pleased. The locksmith that came out was professional and courageous and went above and beyond to ensure I was satisfied. This is an immediate payoff from having purchased a warranty.

CHW is always on time to assist with your needs and they never fail you. They send you professional technicians. When appliances can not be fixed they replaced you with a new appliance. I would recommend Choice Home Warranty for all your needs. Great company to perform your services. Exceptionally Excellent.

Cameron is pleasant, knowledgeable, courteous & professional. He came, checked the hot water tank and informed me that the tank leaking 2 places and need replaced. He informed me that I will hear from CHW about the plan for replacing the tank. I am requesting Cameron will be the technician to install the tank whenever it’s time.

CHW will definitely approve any claim that’s as simple as a light bulb in your fridge needing replacing or a washer for your tub, but need something real homeowners face on a regular like fixing or replacing an AC unit and you will be denied as soon as they read it. CHW first sent Sears Tech to look at AC unit he took freon out because he said it was too much, told me to change my filter which they do not do, and said “CHW is terrible they will not fix or replace your unit trust me.” He said, "Call Sears. You will get lifetime warranty on unit." He left. We were still without relief for another week while CHW go back and forth with me about why they are not fixing or replacing my unit. Meanwhile I have to purchase window units at 198.00 each to keep home cool to keep from putting my elderly parents in further danger of heat related issues.

The technicians showed up earlier than expected and had our system working again in no time! Our system was low on coolant. They called Choice Home Warranty for approval and the approval was given in about 20 minutes. To fill the coolant only took a few minutes. We would highly recommend them!

A ceiling EXHAUST fan in the bathroom stopped working. A very nice man came, I gave him the UP-FRONT money, and he thoroughly checked the fan, etc. I had already read the entire contract to discover that the EXHAUST fan was covered under electrical. When the service man returned to my home, he informed me that the EXHAUST fan was under ceiling fans. WHAT??? He told me that since I had filed under the wrong category, I would have to refile to begin again. I asked if that meant I would have to pay another fee, and he responded yes. No thank you! After a rep of the fine company called, I cancelled. I will borrow money rather than spend so much money on a home warranty company. I think you should be ashamed. Helen

Hector was professional, efficient and polite. Hector was tidy and fixed the issue fairly quickly. I definitely would use his expertise and services again in the future, if need be. He isn't confident in understanding English so he uses his phone for you to speak into a translator. That wasn't an issue.

Midland Air Conditioning techs were very friendly, knowledgeable, and quick to repair our AC. They came earlier than scheduled and they had the part needed to fix our AC available. It took them less than an hour to trouble shoot the problem and repair it! We would definitely recommend CHS and Midland AC others.

I have not had many positive outcomes with this plan. It has cost me more time and money for almost every claim I have made. The most recent was when our a/c unit went out at the same time of a heatwave. The techs they sent told us that CHW only approved a fan motor that would take 4 weeks to arrive and that was no guarantee to solve the problem. I have my 90 yr old mother living with us. No way we could wait that long in a heatwave and then no promises that it would be fixed. Unacceptable. We ended up spending 13K on a whole new unit. Better to save your money for future home repairs.

Had a bad experience. It was 06/26/24. My air conditioner stopped working. It been 95-102 degrees. They sent a response which is still on my claim that an appointment was set for 07/01/24. I thought that was a long way off because it was so hot, but I made peace with it. The next day I get an email that said the appointment is set for July 12. When I tried to call I got put on a computer which said someone would call back. No one did. I sent an email & told them I need the appointment set for 07/01 to be kept. It was unacceptable to move my appointment back 2 weeks w/ no explanation & in this extreme heat. I ended up fixing it myself for $22. And it's been fine. Bad experience w/ no thought of the customer.

AC quit working on Tuesday, with heat index at 118 degrees. Set up claim online. Got email from CHW saying Sears Home Services would be out Wednesday. I called Wed morning to confirm and Sears says I do NOT have an appt and the next appt would be July 17. I called CHW customer service and they resent the claim out for vendors. Had to call customer service again late that afternoon because I had still not heard from anyone. Finally got an email (more than 6 hours after the first one was cancelled) from TempChangers HVAC later Wed evening saying they would be out mid -day on Friday. So, I was left with no AC from Tuesday until Friday, during excessive heat warning days, suffering from congestive heart failure and COPD. Unacceptable. The service from TempChangers was great, once they got here, but it shouldn't have taken 3 days to get service.

Satisfied with the experience overall, but the person that I spoke with became very pushy trying to sign me up for a multiyear contract. I relayed to the person several times that I only wanted the warranty for one year.

When I bought this warranty, a year ago, they said is all I have to pay is the one time service charge for each claim. I not only have to pay the service charge, but also more than half of the service. My warranty on my vehicle pays to fix all of it with just a small service charge. I think that this is a scam.

Whenever I called them for whatever problems I have they have taken care of the problem and problem solve, This company looks out for the customers I highly commend it to everyone who's looking for a great repair company. Look up Choice Home Warranty, You will be satisfied.

As I was trying to prepare for a family dinner, my convection oven was having issues, producing an error and shutting off apparently due to some problem with the fan. I greatly appreciated how easy it was to file a claim. Using the website, the process was seamless from entering information about the issue to receiving a service appointment to have it repaired. I cannot imagine an easier system to work with to get a warranty issue addressed.

The technician was very knowledgeable. I am very satisfied with him. However, I am disappointed that I was offered a low cash value for my washer. I had to pay approximately $400 out of pocket to pay the difference in what was offered and actual price of a similar machine. I was told that if my washer was a 4.8 instead of a 2.2 that more money would have been offered. I am very disappointed.

It was an easy fix. The repair guy was quick. He was not rude, but not too friendly either. A bit serious. With the heat coming in, I was hoping for a bit faster service. It took several days till they got here after I submitted my claim. They stated the warranty company gives a date of service, but doesn’t co-inside with their schedule, which I found a bit odd.

Choice Home Warranty is reimbursing me for my repair. You were very understanding of my situation. If I hadn’t gotten it fixed right away all the food would’ve spoiled. I was lucky enough to find a service company that would send a technician in two hours. Thanks again for your help.

Hank came out to look at the oven even earlier than scheduled, diagnosed a sensor problem, and said he would get approval for the repair. He already has scheduled the follow-up repair for next week! If he does replace the sensor and the oven is working correctly again, this will prove that Sears Repair should never be used by anyone! Sears was out in May, got their $65, diagnosed ignitor problem, made a follow-up appointment that they missed, and never contacted me... and there's no way to contact them. Horrible service from Sears!!!

Professional and knowledgeable, courteous technician who evaluated our appliance issue and diagnosed the problem, then made arrangements to come back and fix it. He arrived on time and was very efficient and was willing to answer questions. It helped us feel confident that the repair would be handled and the wait time for him getting the replacement part was acceptable.

Kept me informed when he would be at my home and arrived when he said he would. Very helpful, courteous, and answered my questions in a way it made sense to me. If I have another repair needed, I would like him to fix it for me. I hope he gets some recognition for his professionalism.

Prompt, courteous, knowledgeable. Helpful in explaining the issue and repair. He called with available times to come to home. He showed up exactly when he scheduled the visit. He explained what he found and what to expect for the repair process. One of the best technicians we have had since using Choice.

Our AC quit working due to a wire shorting out in the outside unit. Turned in a claim for it to be denied cause they determined the equipment was not function before the policy like no everything worked fine. I'm canceling my policy. This is just a scam to get your money. I wouldn't recommend this to anyone I know.

I submitted a claim a couple of times to Choice and the service was good. You just call them and they can help you out. It was very good dealing with the claims rep and the techs were very well-trained. They resolved my issue.

I purchased the home warranty on May 11, 2024. My warranty started June 11 2024 and ran through June 11, 2025. On June 26 my refrigerator began getting hot and all my freezer items were thawing out. I called Choice and they sent on a repairman to fix. The repairman determined that the compressor was bad and needed to be replaced. Choice denied the repair because they said the compressor was bad before my warranty began. This is my only refrigerator in my house. If the refrigerator was bad before the warranty began don't you think the food would have thawed and been rotten in 15 days? When I questioned the claims person she said that they have Engineers who can determine without seeing or diagnosing the issue. Do not do business with this company since they do not stand behind their policy.

I called Choice Home Warranty in the evening of June, Thursday 27th. Everything went good, and smooth. I received my claim number yesterday in the evening. Almost 24 hours later, I still haven’t heard from the air conditioning technician! I should be able to talk to a Choice Home Warranty employee!!!

Sewage was seeping into my floor, but according to them, they can't determine it needed to get fixed!!!

The washer machine was not loading and Elena Fuse HVAC & Appliance Repair came last Friday 6/21 to repair the washer machine and although it’s started to work the technician told us that he has to contact you to get an approval to buy a piece but one week later we have not heard anything.

This home warranty company continues to disappoint year after year and this is the last year I’m suckered into renewing. I’ve had a warranty for the last 4 years and have called on average 1x/year. Out of those experiences, only ONCE did a technician come to my house and fix the issue. No problems. All the other times I’ve had to multiple days for a technician to agree to pick up my claim and then had to find my own person. The last claim I made for electrical issues I had to wait FOUR days before I finally got someone to send information on the reimbursement process.

Not happy at all. Put a claim in on 06-18-2024 for our AC not working. CHW dispatched tech on 06-19-2024, tech came out 06-25-2024. Knowing that it would take 6 days, why didn't CHW dispatch another company. Then tech made his report, BUT CHW wanted more info which caused yet another delay. I cancelled my policy with CHW, contacted another AC company who came out the next day and fixed our AC.

My AC has been has been dying.... Choice was unable to get a technician out to the house to check it out.... I had to get my own because the house had a 90 year old woman living in it with 110 degree heat in Mesquite, NV.... The technician I got listed what needed to be fixed... As of today, nobody at Choice has told me if my AC will be fixed or a new Unit will be installed and no reimbursement or payment to resolve the problem has been discussed as of today... The AC is still waiting to be taken care of... So, The Verdict is still Out...

I was able to place my request on CHOICE website. They responded quickly. CHOICE advise of whom would be contact me to make the repairs. The Company they sent to my house, the repairman was very efficient. He explained what my issue was and told me what next to expect. I will refer my friend and family to use CHOICE Warranty.

The representative had my case did as much as she possibly could, explained policy to me why didn’t get 100% back. I thought I would get a replacement if it couldn’t be fixed, but I was wrong. Only got a partial, not total replacement due to the age of the product that you own but the lady that handled my case was great and very nice.

Save your money. This is the ultimate runaround. 2 weeks, no power, still waiting for a tech. Providers TOLD me they would not come. And some nonflattering comments of service I would receive. I believe the working man.

The technician was very thorough and professional. He was friendly and well-qualified, and I felt comfortable with him in my house, and I would recommend the service to my friends. It truly was a nice experience. He was not rushed and he made sure that everything was working properly before he left. He also asked if I had any questions or concerns before he left, and If I did, don't hesitate to contact the office again. I was completely satisfied.

At Your Service Htg and Cooling did a great job. Robert was very respectful and arrived when he was supposed to. He repaired our hot water heater very quickly. We would ask for him again if needed. He left the area in a very clean and neat place. Thanks for sending him.

I liked the quick response from Choice and the service company. The service company called after my call to Choice and set up the appointment pretty quick. Their follow-up about appointment time was very good and quick. Although the service member arrived late, he did the job right, and I’m very satisfied.

Customer service is 5 star but the repair time is 1 star. It has been 3 months and counting. Why does it take so long in Hawaii. I pay my bills on time and would like better service. We have already spent $200 for the laundromat.

Jared, I think that was name, if not, please forgive me, came and fixed my washing machine that was clogged. He gave me valuable tips and information. He was personable, professional and patient with all the questions I had. He is superb! G.E. has a great tech working for them. He is a keeper in my opinion.

Requesting service was seamless on the web site, maybe 2 days later a repairman contacted me, and the next day he arrived and diagnosed my issue and resolved it, now the unit is cooling again, which is much needed as temperature are reaching 97,98 degrees outside and was 91 in my home.

I had to cancel this policy., not because it’s not good; but because I misunderstood the request of my financial institution. I called and spoke to Mrs **. She has canceled this policy and promised to refund my money in three days. This is good as stated, I can cancel at any time. I look forward to receiving my refund as promised. If you need a home warranty. It is good to know there are honest warranty providers and this is one of them.

The sales team representative (David) was very professional and listened, answered all my questions. I'm currently been with American Home Shield 11yrs and maybe called on them 6 times and have not been satisfied with the response times, rates. It was time for a change for us and look forward to your services when needed.

Replacement of washer has not come. Takes too long to fix or replace item. Need to hear from Choice as to when we will receive or fix my washer. I am to receive a e-card from Lowe’s to replace washer but haven’t heard anything on the replacement. Please help me or contact me.

Took 2 weeks to get a/c fixed for a part I could’ve ordered and had had installed within 2 days. Terrible communication, I had to call every day to try to get some kind of update. Told wife if they didn’t show up by 12:00 I was calling and canceling. He showed up at 11. Technician that arrived did a great job and kept apologizing. He even said 2 weeks was unacceptable.

I have a Choice Home Warranty contract for three years and I am very satisfied. Choice Home Warranty has always been efficient, reliable, productive, flexible and prompt with appointments and their technicians are courteous, knowledgeable in their field. I would definitely recommend this company. It takes the worry away and time of trying to find the right people to resolve a problem.

So far, I have seen professionalism. That is something that goes a long way with me. Although, I haven't been with Choice Home Warranty a long time. Staff so far has been kind, courteous and professional. I'm glad to be part of this organization. My experience so far has great.

Response from Choice Home Warranty was prompt when I submitted my claim. Now waiting for further update on technician and work schedule. I have had prior issues on my home that needed to be resolved and so far, Choice Home Warranty has delivered when it comes to customer satisfaction. Thanks, Choice Home.

The technician determined that the problem was with the fan and fan blades in the external air conditioning unit. Choice Home Warranty rejected the claim by asserting the failure of the external fan and its blades was not due to regular wear and tear in spite of the fact that this unit has been running properly for 17 years. I felt as though this was a bogus reason for CHW to reject our claim.

Choice Home Warranty has been very easy to work with. They send out responsible people and are very prompt with their service to their customers. I have been very impressed with their customer service. Prior to switching to Choice Home Warranty, I was with another very well-known company. When I needed help, they couldn’t send someone for an entire week. That is when I decided to drop them.

The vendor was great, CHW not so much. No follow up or timeline on repairs. Repeatedly contacting us for a renewal contract that does not expire until 12-24. Will not be renewing our contract due to bad follow up. Refused to reimburse for expense we were told was covered. Your service was poor and the follow up even worse. If this is how you treat customers of over 12 years I feel that is poor service.

The repairman from On Point Heating and Air came quickly and on time. When he noticed the condition of my house being so hot he went right to the problem. After checking the appropriate equipment he went straight to the problem. He replaced and fixed the issue. I’m very grateful for his prompt attention to the problem.

I did sign up but I almost didn’t, too many phone calls and text to see if I was interested while I was trying to decide multiple calls per day. The person I talked to was too pushy not listening to what I said that I can only afford 1 year at a time. Your senior plan should be a locked in rate but not a payment upfront if I die then that a much larger loss. You covering my home not me. A rebate for not having a claim would also be a benefit. Listen to the customer, don’t talk over or down to them

Made a claim about my AC unit making a loud noise. It took 3 days to get a vendor to come look at it and now it’s worst off. I begged them to send someone sooner since the noise was getting louder. Still 3 days later. Not only that the vendor was 2 hours outside the eta and didn't want to even look at the unit because he said it was too hot of a day. Next thing I know, my claim is denied and the vendor walked away with an $85 service fee for doing absolutely nothing. I kept in touch with CHW throughout the whole ordeal and kept getting a runaround. I filed an appeal and got nothing yet. Finally a case manager A.S. calls me while im at work and was so rude. How is he arguing with me about how I was serviced at American Home Shield versus Choice?

I paid 2 plumbers. You said I would get a credit. Now 1 week later you are saying the credit will expire plus you would not approve of the plumbing leak in the garage. The other plumber said he would reimburse me but you wanted to give me a credit. You did not say I had a time period

I have had Choice Home Warranty the last year and it was pointless. I called to file claim on my water softener, AC and refrigerator. When I called each time, they said they do not cover that specific part. Recently, I have been basically harassed on a daily basis by multiple people by phone, text and email to “renew.” I told each person I would not be renewing and that was it except for one person gave me a very hard time to not renew which then ended with him getting pissed and hanging up on me. I WOULD NOT RECOMMEND!!

The tech was on time but did not receive an invoice for payment. System Is working good but I’m here a hissing sound coming from my furnace. I’m recommending getting a new air conditioner due to mine being so old, old as 1987. I’m hoping this will be approved if this company put this in

This company has astronomical out of pocket prices when it comes to fixing any amenities on your property. Tried to fix a 30 year old unit for $3,500. Got a new one for $2,400. Customer service is terrible and they just kick you around to different people because they representatives are incompetent. As soon as they get an answer they don’t want, they get an attitude and hang up on you. Wish I could give them 0 stars.

Very courteous. This is my first home warranty service and all of my questions were answered. It is good to know that I am covered when it comes to my home, as my home is getting old. Having service on my units and appliances is great. The sales person was very courteous.

As I have experienced with most of these type services, most are very aggressive. Andrew wasn't as aggressive and he seemed to just lay out the facts and let the chips fall where they may, while secretly being aggressive. I can appreciate that. I believe this type of service is for single and/or divorced women or men that don't have a Mr. Fix-it in their lives. So I'm all about it.

The vendor that was chosen declined the date you set up and pushed it back two weeks. Unacceptable. Remove this vendor from your list. It would help if you would choose a different vendor, one that will honor the times you established for service. The vendor was Epic Mechanical Service Co. Don't ever use them with one of our requests.

Saved over $1,000 in converting and prepaying our plan for 42 months. Ronald ** was very informative and helpful in this process. I am thankful that I was allowed to save these funds. You never know until you inquire. Knowledge not yet discovered is a very powerful tool.

I signed up online and it was the easiest website I’ve used in a LONG time so thank you for that. I signed up with Choice on my neighbor and friend’s recommendation. I had such a bad experience with my last HW. I’m looking forward to having a good relationship with Choice as I’ve heard positive feedback about this company.

Company set an appt for a week from Monday. They contacted me during the week and offered to move our appt up. Their technician came out and was very professional. He quickly assessed the issue and fixed it right on the spot. My wife and I were very thankful as it is starting to heat up here.

I’ve been with y’all five years. So far everything has been great. And now that our AC went out, I’m twice as grateful that the unit is going to be replaced. I’m hoping this will not become an issue.. Because as of now it has not been replaced yet. We are in the middle of this now. Anyway thank you so much. Sincerely Mary **.

Fantastic service. Very knowledgeable and professional. Michael was on time and got my issues resolved very quickly. He is a super nice guy. I would definitely recommend him to other people needing his expertise. Sometimes it is a challenge to find great people to help with household problems. Michael really was exceptional. I highly recommend him!

I switched over to Choice after having problems with another company. Hoping for better results. My dryer broke and I called for repair. It was my first claim and the repair was done within days. The technician was very nice and the repair was done expertly. I was very pleased at the service. I would ask for the same company for future repairs. My experience so far has been good.

From my personal experience. The company is a group of scammers, they will tell you whatever you wanna to hear just to sell your a coverage, then they will take no responsibility for what was told, and force you to read the contract as the source of truth. I mean, we all understand the importance of the contract, it’s just a shame that they use such an approach.

I notified Home Warranty in the evening and had a contact email the next morning advising the technician would arrive in two days. He actually came 1 day early. Had the problem diagnosed and repaired in minutes (replaced a capacitor). He wanted to charge more for the service call but when I showed him the contract he backed off and agreed the amount on the contract.

I was disappointed with service not being covered on 1st claim. I have asked several times cancel my policy. First tech never shows up or answered phone, second tech came as scheduled but you wouldn't cover service. CANCEL MY POLICY, issue my refund I paid a yr in advance.

Choice Home Warranty is one of the most dishonest service company. They use all tactics to deny your valid claims and despite giving all sort of evidences, they won't listen. They denied claims for different appliances giving a superficial reason. I will suggest not to buy Choice Home Warranty as this will be a wastage of money, time and efforts.

The plumbing company and technician were great. They came out day when they were scheduled, got the approvals needed from Choice and timely installed, even staying late to make sure working because of weather. Only disappointed in Choice because when I called because there was some confusion and called to ask Choice question, I never got call back from Choice.

Had to use CHW this year couple of times. And it was both times to my household satisfaction. The last time in early June the battery in our outside AC unit had to be replaced. And I paid only small deductible. Very satisfied with CHW help. Fast and reliable customer service.

My washer was diagnosed with about $800 of repair work. However, I was only given $343 to replace it. Go figure. I cannot purchase a small washer with that amount. I even filed a challenge claim, but nothing swayed the claim agent and your company’s decision to further assist me. Furthermore, I am trapped in this home warranty contract until 2025. I purchased a five year plan. I am nowhere near pleased with your warranty company. I clearly understand that this is a business, but you should be fair with your customers.

It's nice the microwave was approved for replacement with a gift card, but it will in no way actually cover the cost of a replacement. The technician was great, however, and really knew everything about both the dishwasher (which I am still waiting on for a decision) and the microwave. I appreciate his knowledge and quick service.

He was very professional. Kept me in the loop if everyhing he was doing and results he was getting in my ac. He was very helpful in helping me understand the issues that were going on. I would recommend him to anyone. I am now waiting for Choice Warranty to approve the repairs ln my ac

Excellent service. My garbage disposal stopped working and the tech had it fixed within a half an hour. Highly recommended. Even came to my house after 5pm to ensure it was fixed the same day as my appointment was scheduled. Very courteous and professional and worked with my schedule. Thank you!

I called on Monday and got an appointment for Tuesday morning. Came on, inspected the refrigerator, ordered part and fixed the following day. He told me what do in the meantime if it stopped again. He explained the process, very nice and professional, very mannerable. Prompt and called back to let me know that got the part. Very nice person. Great customer service

DO NOT USE THIS COMPANY!! Called in an AC claim on June 6th. Technician said the coil was leaking and needed to be replaced on my 3 year young unit. It is now June 27th and I am still getting the run around. My parents are elderly in South Florida so I am handling the claim. I have been on long hold waits, been hung up on, given excuse after excuse with zero customer service or escalation to a manager. This claim has yet to be resolved even though it is covered by CHW. THIS CO IS A JOKE AND NEEDS TO BE SHUT DOWN

I called June 24, 2024 to request a home warranty that would cover us as the sellers, and then transfer to the new owners of our house after we closed on July 1st. I was not told there was a 30 day delay. The next day an estate sales person was working at our house and called me saying the a/c wouldn’t come on. I thought it quite fortuitous that I could call Choice and have them go check it for me (we live 4 hours away). That was when I discovered the warranty was not active for another month.

I like Choice Home Warranty's service and their price because I compared it with what I had with another company, and the price was unbeatable. I did a claim and it went very well. They set up an appointment. They always try to accommodate a time that is suitable for me. And so far, they've always come through. The service contractor, as always, was polite and did a good job. So, I'm very satisfied. Overall, it was a great service. They do a good job.

The contractors come on the day they said they're coming but I don't like that it takes almost a month for Choice Home Warranty to process a claim. When you call to report a claim, some technician will come after a week or 10, 15 days. Then the claim will be processed. Then the claim will be paid within 30 days. I'm planning to drop the coverage very soon because I don't like the way the services are provided. When somebody pays a premium every month, why should they wait for a repair service for a month or so? It's not worth it. I had some other home warranty companies that were prompt.

Choice took forever to do what they were supposed to do with my last claim. The AC wasn't working. It was hot here and for a month, we were without AC and it was very miserable and uncomfortable. Every time I called Choice, they told me the service people would be calling me. But the service people were not calling me and they weren't following up. It was very frustrating.

Cedric of Gifted Hands HVAC contacted me the night before to confirm the appointment and provide a more detailed estimate of his arrival time. He called to let me know that he was on his way. He arrived on time, was polite, friendly, and professional. He did a thorough inspection of the unit, diagnosed the problem, and replaced the malfunctioning part. He also answered all my questions and provided helpful information regarding maintenance and troubleshooting. I would highly recommend him.

They claim to schedule a repair appointment within 48 hrs. - what they mean is that the appointment date will be provided within 48 hrs. - the actual appointment will be weeks out. When the technician does arrive they will perform a cursory inspection and then have to go and get authorization to repair what they think may be wrong. You then have to wait for the authorization, parts to be ordered etc. Hopefully they will get back to you within another few weeks. If all goes well and their initial guess at what was wrong was accurate, then you should have a working item in about 4-6 weeks.

When I first submitted our claim, my initial interaction was with Choice was excellent. I entered my claim on May 24th and received immediate confirmation and was informed a repair contractor would be notified and an appointment would be made to review my claim. It took a little longer to get a contractor but I was kept informed as they sought one. I was given a date and time a technician would come to evaluate our situation and that date was Wednesday, May 29th. All was handled appropriately and after the Tech left I was not contacted by anybody and left with no air conditioning for over three weeks in 85 t0 90 degree heat relying on fans for relief

Services claims on 3 separate cases have yet not been resolved. I have had to hire outside contractors to fix 2 cases of the 3. Was also charged the service call on all 3 claims. They did not offer refund. Read very carefully and ask questions and keep a ledger notes of what they will not cover. They will deny that they cannot and will not cover any situation regardless. Plus customer is locked into the agreement for a year and will find you cannot leave to find another home warranty unless you pay a penalty for leaving. I will not recommend this service provider moving forward to anyone and will advise to carefully read and ask questions about any possible issues that may arise from your broken appliances or A/C system. Leakage from A/C units are not covered and they will not replace the unit. Be careful.

Very easy to navigate and make claims or change any info you need to l. And understanding when you have issues they want to fix them as soon as possible. It on took 20 minutes and they have done assigned a technician!!!! I had another company before and Choice Home 1000x better!!!

It was so easy to sign up. As a retired teacher, I want the peace of mind that should something go wrong my home can be repaired. Great customer service! The agent with whom I spoke made me laugh and made sure I understand how the plan works. I look forward to a long relationship with Choice.

I have had nothing but great service, so far. They are always quick to find someone to come out to fix the issue. I would definitely recommend. Great company, good experience so far, quick to respond. Always get a quick update via email on what's going on or if they are waiting to hear from the company they sent the request to.. I would defiantly recommend to a friend. Gives me a peace of mind to know there is someone I can call.

I would put 0 stars if I could. Their response time is very poor for urgent items. They deny claims that are covered by your policy. They will claim that it’s not normal wear and tear even when repair technicians confirm repairs are due to normal wear and tear. There’s nothing you can do, they lie and deny claims and their appeals process is a joke, you can’t appeal.

Your customer service is very poor. Every time I call and request a special contractor I am told and promised that my request will be honored. This is not case, I am given a different one. I am put in queue telling me that my request will be honored. After spending a day or so and being put in the queue numerous times, my request is honored. Look up my account and see my history. I should hope changes are made. I should receive compensation. Please respond via E-Mail

Professional service from the technician, very informative. The technician also showed empathy and a true concern about our safety, with having a gas appliance. The technician explained the problem and the process of ordering the parts after he successfully submits his report to the company, and his expectation moving forward.

I'm still waiting on how much my service going to cost. Why I get approved the day before my payment is due but still no answer of how much it going to cost. I will not be making another payment until I get answers. Why pay for service if you all are not going to service me. If no answer within two business days I will no longer be communicating with you I will let my lawyer handle this. By law due, as a paying customer, I should of had a response back of everything by now especially with heat index. No more payments will be made until I get an so DO NOT try to keep running my card.

Choice is worst, they will keep you hanging for months and then they will decline your claim. I created claim for ac fix in April & last 2 months they were just making me call every alternate day & finally they rejected my claim.

My plumber was very professional & I was able to get an appointment for the day after I put in the claim, he was able to resolve my issues promptly, because he received a response from Choice Home Warranty approving the service. I'm so satisfied with Choice home warranty and have recommended it to many family members.

When the repair man got here, he went right to work and discovered what was wrong. He ordered the parts and setup another appointment to come back when the part comes in and finish repairing my dishwasher. It did not take him long to find out what was wrong with my machine.

The technician was on time, professional, wore booties and a face mask. Listened to my needs and reason for my service. Did his routine check of my stove and, once done, explained very thoroughly why my stove's elements work the way they do. I was very pleased and happy with my experience and would use them again.

My contact for questions went absolutely perfect this morning. I called in with some basic questions and was greeted by a gentleman (didn’t get his name), however the way he handled my questions and the ease of plans was great. He answered all my questions and delivered all the plans and helped me decide what plan was best for us. Perfect interaction

My toilet was backed up. We made a claim on Friday, was told someone would come on Monday. I had to call and then was told another week still looking for a plumber. There was poop in my toilet and can you imagine two days with that in your house. No I am not happy at all and yes my wife is considering another company. Come on now. The company that came for my dishwasher was very kind and helpful. By the way my husband cancelled the plumber.

So far Choice has been difficult to work with and to Communicate with and to work with. Sometime can't get repair people to show up. In one case we have waiting over a year. In another people have shown up, sent in estimate, they want to know what and how the company was going to dispose of the part being removed.

Hayley was very responsive and helpful with my claim. Our service appointment was scheduled in a timely manner and the plumber was helpful and knowable. Hayley followed up after our service appointment to ensure everything went well. Working with her was a fantastic experience and I’m grateful for her professionalism.

The technician recommended replacement of my Bosch dishwasher. The amount offered by Choice Warranty in the form of Lowe's gift card was less than any comparable dishwasher sold at Lowe's. I questioned the amount & was told by CHW that they don't have to cover the entire cost of a replacement, even though it's a replacement warranty. Rather, CHW covers the WHOLESALE cost of replacement. Very unpleasant experience!!

The AC was repaired. But it took a month to fix it. There is no one to really ask for the problem as they do not have an assigned tech. So I feel that you will need a person who can be questioned when the issue is delayed. Now I have submitted a new claim must see how long it will take for you to fix it?

Phuoc, the washer technician was excellent. "Choice" advised us we needed a replacement washer, offering us only 60% the cost of acquiring a reasonable new washer. To add insult to injury, on a fruitless telephone call you discover you have to accept their $$ offer, with payment taking 20-30 days. Our family now has no washer for 30 days. Home Warranty is not worth its cost.

Technician identified problem and quickly performed repair. He explained problem to me and then had the system working within 30 minutes. I also asked him about my unit and whether it needed replacement. He gave his opinion and recommendations without any pressure. I will consider replacing the system in the future.

Steven is professional and on time. He is very clear with what repairs need to be done and did explain all the issues to me in a way I could understand. He’s also extremely respectful of me and my property. He even asked about my previous plumbing issue to see if his repair had held.

Anytime we've needed Choice Home Warranty help it was easy to file a claim and response was quick. The companies used are easy to deal with and they have done good work. I'm glad we chose Choice as our warranty company. It's good to know there are reliable warranty companies to call when help is needed for something at your home. I have recommended Choice to family and friends when they've asked what warranty company we use.

I have a 20 + year old refrigerator and CHW is having to order a part for the repair. This is a big surprise considering the age of the appliance. CHW repairing it is keeping me from having to purchase a new refrigerator which is great considering that new appliances aren't made as good as they were in the past.

Technician was great. He uses gentle voices to communicate. Diagnosed the problem quickly and explained what the problem was. He respect who we are no matter what we are. He’s great. He even explained what was R-22 and its effect in human health and how it is now used. He will certainly get recommended.

Really annoying to answer a question as requested only to have voice bot not 'get it'. Wastes a lot of time. If I choose to be precise (Thermostat) the system should try to grasp the words spoken. With a $50+ monthly fee and no claims in 2 1/2 years, I'd expect better.

The technician was helpful in trying to make sure the air conditioner, once fixed, would work efficiently. He let me know when he was on his way, and he was here within the timeframe appointed. He was polite. The only concern I had was that he mentioned that they don't work on very many mobile home units like mine.

My air quit May 30th and you got here June 10th, they said it needed a test run on it but didn't get permission. So they just put coolant in it and got it going. Now it's June 25th and it's quit again. I'm on home oxygen and it's hard to breathe when it gets hot in my home. PLEASE come fix it soon!!!!

Choice Home Warranty is a fraud, they take your money and refuse to cover repairs. They stretch out getting a technician to come check claim for months. Don't waste your money on them. You can't talk to a person unless you're canceling your account. Would give them a negative 10. HORRIBLE..

So far my experience is that the initial report has been dispatched to a technician in a very quick and prompt manner. The date set by the technician is 3 days away which is not very good. So I am not too happy about that but we will see if they do a good job in getting it repaired.

Plumber fixed whining faucet by replacing faucet. He had to replace faucet again today so I could use my sprayer. All in all, very satisfied with the service. He was very courteous and respectful. He responded to my texts quickly if I had a question and let me know when he was on his way via which I like.

Choice Home Warranty sent the first guy out, said nothing was wrong with the washer, but it didn't work after he left. So, CHW sent another guy out. We got the part. And it took him four weeks to come out and put it back in. Two weeks ago, our drain plugged up in our kitchen. The guy came out, tried to unplug it, and said he couldn't get it, that CHW would have to send another guy out. He said he would have CHW call us right away. But they didn't call us for a week later. I had to call them back to find out what was going on. And they said they would get a contractor out here. But they turned around and told us a week later that they don't do that. So, we put money out for nothing. We're thinking about dropping CHW and looking for somebody else.

I decided to get a home warranty for my house even though I live in a newer home. I want the assurance and the hassle free of having a home warranty. So I landed on Choice and bought 3 years of service up front. Well that was my first mistake. One of my first claims was my AC wasn’t working right, so I made a claim. It took them 14 days to even come out and look at it. Remember the reason why I got it in the first place was hassle free right? They kept putting on the app that if I wanted to find a tech on my own then they would reimburse me. Why do I have coverage if I have to do everything??? I have made five claims in 2 years and each time they send something through the app saying, "If you wanna do it yourself we will pay for it." NO. I DO NOT WANT TO DO, that’s why I paid you to do it.

I have an issue with my refrigerator not cooling. The technician came and assessed the issue and put in my claim. The service technician was very helpful and nice. He informed me that Choice was not going to fully pay for my refrigerator to be fixed. When I called customer service, she was not helpful at all and would not even listen to my issue because she said the decision was still under review. As I tried to tell her, the decision was made and I was trying to talk to someone to figure out why I would have to pay anything. She was rude and refused to listen at all. The review would be a 1 if it were not for the courtesy of the service technician. Do better, Choice.

It took two days to get someone then they get a handyman, he can't come out until the 3rd day to look at the problem. If I didn't turn off our water there would of been floor damage. This is my first claim, thought you would have better service.

Agent was pleasant and helpful but was a little difficult to understand because of her accent and peculiar phrasing. She was able to pull up the account with no problem and we verified all the information quickly to get to what the problem is. Still waiting to be contacted by the vendor.

The claims rep from Choice Home Warranty was okay. The service provider was good.

Jack quickly performed an assessment of the issue. He was able to replace a part for the toilet. The issue with the adjacent shower was fixed. This issue requires a solution that will have to be handled via a separate claim. I may need a more aggressive solution to resolve the shower that runs cold rather quickly. Not fun believe me.

This has been a good experience. The contract was picked up quickly and I was able to choose the appointment right away. The technician scheduled called while on the way and ordered a part and was back to make the repair within the week. Unfortunately, there was more than one problem but the machine code didn't indicate the 2nd problem. We could only find it by running the washer after the drain pump was replaced. So the ticket is still open and the technician said he had a gut instinct that more was going on but had to follow the codes machine gave. Waiting for a return and repair.

Received an error message on my Nest Thermostat concerning AC on a Saturday evening. I called Choice to submit a claim, but the office was closed. I submitted the claim online and did not receive a call back Saturday. I called in Sunday morning and received a customer rep stating that the claim has been received and being sent out to a repair shop. The AC was out Saturday, all day Sunday, and the repair shop came Monday afternoon. I still had to pay out of pocket for other items not covered by the warranty. My total bill was $270 including the $85 service fee. There should be an after hours support to cover outages that happen outside of business hours and weekends.

After a rough start with CHOICE when I submitted my first claim last year anything after that was smooth. Quick response and fair coverage of repairs or replacements. I would certainly renew the policy if we were not moving out of the country. I think that they do try to do a good job.

Refrigerator was not working, leaking water causing food to spoil. We were upset because CHW failed to communicate with us as to the delay. I contacted LG who gave me four numbers to call for service, at my expense. I even shared this information with CHW since they were having a problem obtaining a service person.

Good experience, called in a claim one day and the next day the tech came out. On a previous claim for a plumber I was not at all happy with Choice. Was given the run around and after many companies turned down YOUR request to come to my house, one FINALLY came and fixed the problem. Been with you for six years, contract expires in Oct of this year. I am contemplating whether to resign with Choice. Need assurances that my needs will be met in a timely basis like this last experience.

I had to pay an additional $3.40 processing fee to the vendor for using a credit card to pay for my service call. I feel I should be paying Choice Home Warranty the only service fee of $85.00, to have my claim processed. The technician would not speak to me about the problem unless I paid the $85 svc fee and pay a $3.40 to process the credit card payment. If I didn't pay the fees he would have left. This is a poor business practice on Choice Home Warranty's part. Your customers should pay your company the $85 svc fee versus paying the vendor. I feel the customer shouldn't have to pay the vendor when dealing with a Home Warranty company. The technician that came to repair my A/C was good and explained everything he found wrong. He showed up at the appointed time.

My A/C system went out on a Wednesday evening. I called Thursday morning and could not get a representative on the line and the automated system had a glitch. The automation wouldn't acknowledge the prompt. I initiated the claim and received a response the following day via email that someone would be out the following Saturday between 8 am - 12 pm. The repair person came after 2 pm. His diagnosis was a dirty coil. He stated their company would not clean coil only replace it. Choice denied claim and gave no alternate solution for resolution. I have had my systems cleaned yearly as well as changing filter seasonally. I'm not happy w/ Choice and their decision as well as the lack of follow-through for my issue.

Had 2 repair people today on for AC and an electrician for ceiling fan. Both fixed the problem quickly and were clean and polite. Very pleased. Also came the same day I placed claims. However I do have a complaint, I went on the internet to get the phone # from your web page, and I must have been captured by your system because I received numerous calls trying to sell me a contract.

Your statement is totally INCORRECT. There was no power surge. I did my every 6 month of draining the hot tub, washing it out. The hot tube was working great with no problems. After I removed the QUICK DISCONNECT and turned off the CKT breaker. I then started the cleaning of the hot tub. I then filled up the hot tub to the correct filling level. At this time I then turned on the CKT Breaker and installed the QUICK DISCONNECT. The two jets lights were all working once the hot tub was filled. Then I saw there was an ERROR code of Sn3 which said that because of this alarm the heater will not work.

The PROS are: 1) They respond with an answer within 24 hours. 2) They usually hire confirmed technicians. 3) They ask for reviews of their contractors. 4) They have live agents who answer the phone.

1 star is extremely generous and undeserved. I opened a claim on 5/13, today is 6/25. No AC for over a month in record summer. Their own tech complains about their service. I have paid two deductibles on their guidance and nothing is resolved. When I email them they send a patronizing generic email back and assure they are doing everything. They have been "doing everything" for over a month. I had to pay $400+ for my own tech and it was resolved in minutes. I never had this issue with former warranty.

Original assigned technician was 10 day wait. I wanted tech who had been here before. That tech was willing to come the next day but the process to cancel the first appointment and use the technician I wanted and was willing to come, was quite tedious. The work was performed yesterday and I am quite satisfied. Your procedure to assign technicians needs to be adjusted.

Santana's company was very professional. His company admin called on Sunday to verify that we would be home on Monday. Santana called when he was en route at the specified time that he said he would come. He answered all my questions and was very professional. I love to see professional contractors doing business the right way. Thanks, Santana for helping us.

CJ was an awesome technician who came out end of day Monday to evaluate, then came back first thing Tuesday and got the job done quickly. Explained it to me in a way that made sense. Price seemed a bit steep but for the service, worth it! CJ was an awesome technician who came out end of day Monday to evaluate, then came back first thing Tuesday and got the job done quickly. Explained it to me in a way that made sense. Price seemed a bit steep but for the service, worth it!

This was the worst experience ever. The electrician came to fix the no power issue and sent all the documentation to your company and in the middle of it closed at 8:30 p.m. and didn't even finish the claim and expected the electrician to come back the next day and me pay another service fee. You should not close in the middle of an active claim and expect who you hired to come out the next day when they already have other jobs scheduled. The electrician was at my home for over two hours trying to get an answer from your company and then you closed in the middle of the communication with them leaving them and myself hanging. I will not be renewing with you and will not recommend anyone sign up for your warranty. I will be notifying my realtor of the same and for them to not recommend your service either.

Orgram’s Locksmith did a great job rekeying our new house. Eric was professional and very nice. The previous owner only left one key that only worked on one door. Despite that drawback Eric was able to rekey all our locks in the one visit. I will definitely use them again.

Leaking water- technician came and after examining it, he said they will replace the motor at the end of the week. The technician communicated well prior to coming by letting me know his approximate ETA. When he came, he was polite, respectful and thorough. I would recommend Choice Home Warranty to all my friends and neighbors. In fact, I already have told them what a good experience it was!

Technician was assigned very quickly and the visit was scheduled immediately after the week-end. Technician came on time and was very professional in taking care of the issue. He also explained the issue in a way that I could understand. Overall, I am happy at the service, promptness and the process.

The service technician was polite, knowledgeable and courteous. He diagnosed and fixed the problem. Would recommend Fidellis.Very responsive and professional company to work with. If the need arise I would ask for them again, I will recommend them to family and friends. They take pride in their work. Honest and professional, and show up in a timely manner.

Nite Air technician arrived as he had stated, he was professional, personable, efficient & had my AC running in minutes. I was & I am immensely grateful. My AC had been out for 5 days in record heat, on one of those days my outside thermometer registered 107°

It takes CHW too long to find a contractor to repair your appliance. I have a double refrigerator & it is losing air on the refrigerator side. My husband submitted a claim on 6.17.24 and we did not receive service until 6.22.24. This is not the first claim we submitted with CHW where we had to wait a long time for service. It's now 6.25.24 & our refrigerator is still not cooling because a part (Damper Control) had to be ordered. The technician will return on 7.5.24 to replace the part, which is too long to wait. And now we noticed the freezer side of our refrigerator is losing air & not cooling. Have Mercy!

The technician that came to my house was excellent. He was professional, insightful, and punctual. My problem is with Choice. The lack of communication and follow up makes me wish I had gone with another insurance company. I have still yet to speak with a representative however I receive about 50 emails a week in spam. Additionally, when marketing contacted me they didn't even know I was an existing customer.

Submitted claim online and within an hour had a call from technician's company scheduling his visit for that very same day! Arrived on time. Quickly diagnosed the problem with our washing machine and gave very detailed information on next steps (approval for repair, ordering part, scheduling follow-up for repair, etc.). Extremely personable and knowledgeable guy. Couldn't be happier with my first claim with Choice Home Warranty!

It was ok. My A/C went out. Had to wait 2 days in brutal heat to get it fixed. The technician fixed it right away so it ended well. I am glad I have Choice Home Warranty. The service was fine but I didn't like waiting 2 days for service but like I said overall good experience.

Called the CHW 1-888 number and left a message for a call back number and after 3 minutes somebody called me back. He asked a few questions and process my claim in no time at all. I have a problem with my central air conditioning unit that runs all the time and it is not cooling the air inside the house.

The technician who came to my home in Iselin to repair my AC, filled Freon and did the necessary repair and he was paid. The AC stopped working in 3 days. Now they want to charge me more for filling freon, seal leak and vacuuming the ducts. It's very unfair practice.