Choice Home Warranty Reviews

Service technician was excellent. Time from initial request for repair and providing a technician was totally unacceptable. There was even one provider that was out of business! Customer service person was very difficult to understand and didn't seem to understand my need for repair.

Part are no longer available for my stove to be repaired so I was offered a swap out. Problem is I was only offered $338. I need $600 to replace my beautiful electric stove. I was contacted by the case manager which was an absolute waste of my time. All she did was put me on hold for a long time just to tell me there was nothing she could do for me.

The technician was very knowledgeable and was able to fix the issue. I would definitely recommend him or the company and I thoroughly enjoyed speaking with him as well. He went into detail on why my system wasn’t working. It took him less than 15 minutes.

Sunshine Services of Fl, great company to have in my home. Feren was the TECH. Great person, friendly, all around great company. Fixed our problem in no time. Our electric wall sockets were not working. Will ask for Sunshine again if I have anymore electrical problems.

What nice and personable people that came to my house, worked and fixed the problem quickly- They actually came after 5pm knowing I work from home and needed the internet in the day time. They identified and quickly fixed the issue and explained what the issue was. Recommended!

Technician came in and quickly diagnosed the problem. He fixed the problem quickly. Overall response was slow. It took a week to get someone here. When you have water running on to your wood floor, a week is too long to have to wait.

Called to set up a company to come out and check A C, was told 24-48 hours. We had a company the next day to look the AC over and what needed to be done. They did what was given permission and now we wait to see how it runs.

After I accepted the claim of replacement amount of my Microwave damage they told me that, "You will receive the (Lowe’s e-gift card) after 30 days." So that means I will wait for almost more than a month without a microwave till you send me the (Lowe’s e-gift card) to put new one and that is not acceptable.

Our Fridge Died, It only took a week for a tech to come look at our fridge and it although he tried, my fridge is still broken. In order to avoid replacing our fridge, Choice authorized another tech to come see about our fridge but he hasn't contacted us. In the meantime, we had to spend one hundred dollars on Coolers to try to save some of our food and money for ICE. We just threw away the rest of the contents of our fridge into the Trash.

The handle on my toilet broke and I couldn't flush it. I use that bathroom the most because it's the closest and I am disabled and have a hard time walking. When I called to report it, I explained what was wrong and the Tech had the correct part to fix the problem.

My system was fixed in less than a 24 hour turn around! I’m very pleased with the responsiveness of Choice Warranty. The service tech was professional and courteous and fixed the unit quickly. I’m back to being COOL! Thank you Choice!

Took almost 3 weeks to get my washer fixed and it was only a clogged drain hose, took the tech 20 minutes to fix, 5 stars to the tech, he was awesome. They more techs in the area or find a way to keep techs coming back to their portal for jobs.

Working with Choice has been the worst experience ever. I never had a home warranty that did not abide by their own lease, horrible customer service especially from the case manager Shaunte M. I am canceling my services asap and reporting Choice to the Better Business Bureau!

Very polite and knowledgeable technician. He showed on time frame and quickly diagnosed the issue of my washer. He went over all of what happens next with the diagnosis. I really recommend his company and Choice Home Warranty company as well.

The only way this company could be any worse is if they started suing their customers. They don't honor their contracts and aren't even licensed in the state of California yet they still sell insurance contracts under Home Service Club of California Insurance Services Inc. Essentially they are a Ponzi scheme that is allowed to operate and destroy people's faith in humanity. They should be shut down immediately!!!

Kurt made my home warranty purchase with Choice Home flawless. His customer service was exceptional. He was professional and thorough. I received a great warranty for an affordable price. If you are looking for home warranty coverage, I highly recommend them.

The Technician was wonderful. He came when he said he was going to come, he diagnosed the problem and fixed it fast. He was friendly and professional. I would highly recommend him!! If there was a way to get him again, I would ask for him again!

The coverage is not doing what I was sold and against the competitive plan I was talked out of purchasing. My experience with the plumber who came by was a 5 star rep. CHW I will not recommend this company to anyone. I am still waiting on a claim to be approved and follow up is bad.

Peter was very pleasant to talk with. He listened very carefully to my explanation of the situation. He gave me excellent customer service. He also helped me to correct my address and city in my file. He also took my correct phone number.

Could not repair my washer because parts not available which was not true; Because it is labor intensive I was told that. I then was told it could be another month before they would replace so offered me half of what it will cost to replace the washer. After debating the value of the offer was told it could take up to 30 days to get a check. You decide if this is a good value to have.

I filed a claim with Choice home warranty on Saturday night and by Sunday morning they texted me they were getting a plumber. Ty. With TYT home solutions was great. He came and diagnosed my water heater and replaced the element that was burnt out. He called when he was on his way and followed up the next day.

Request was handled in a timely manner. I was provided with all the information to contact contractor. I was given the time and fee that was required upon arrival. I will continue to use Choice Home Warranty in the future.

While the latest representative was very friendly on the phone, the issue still remains, I filed a claim for my toilet on 2/8/23… It is 4/27/23. No one has been assigned to my case as of yet. I do not trust the reimbursement system set up, so I have been waiting over two months, no one at CHW has ever bothered to follow up or make things right… Very unlikely I would ever renew this service.

The plumber was amazing and very quickly fixed the problem. He was very prompt and very knowledgeable. I would recommend his service to anyone. I was very pleased with the outcome! I had a leak under my sink that was soaking everything. I called Choice and got a plumber within 2 days!

They came in and fixed my air conditioner and got it running within 30 minutes. They maintained professionalism at all time. I will refer Choice to my friends. I put the ticket request in on a Sunday and they came that Monday for service.

Choice Home Warranty is fast responded and always solve the problems. I have been 7 years with them. I never have any problem with the company. Most of time they sent a good techs. Of course I recommended for families and friends.

I placed a claim online yesterday r/t my refrigerator water filter door was broken. The repairman was here this am. He has gone now to pick up the replacement part. He is such a very nice, professional and pleasant person. I have had my warranty for many years. I have needed it that many times, but have been very happy each time I have had a problem with the service I have received.

It took 30 hrs for Choice to send me info on who was going to be the vendor to take care of my heating situation. A&G Mechanical were excellent in response time and service. Gene was excellent getting to me before the original 4 day time period to wait for someone just to come out to see the problem.

My freezer was repaired in a timely fashion and the technician was nice enough to wait a few extra minutes for my neighbor who was 10 minutes away to let him in due to me working during the day and could not take off.

Got online to check home Warranty prices. Alberto ** called while I was filling out a request on line for a quote. He explained your policy and what it covers. I said yes and we started filling a application over the phone.. He then told me your company was celebrating an anniversary and by paying full price for for 6 years I would receive life time transferable coverage. I took the life time transferable coverage.

Policy #: **. Claim #: **. It has been close to a month since I filed this claim. The so called assigned technician did not call to confirm nor did they ever arrive at any point.. I've called twice already... I am highly disappointed with the service and still need my fan repaired. I've asked to be allowed to bring my own technician to check and fix my fan, but so far no approval for this.. I purchased a 3 or 4 year policy..

Mr. Francois ** was assigned to repair my microwave. Turns out all the fuses blew. Mr. ** was on time, polite, efficient, and completely restored my built in microwave to working order. I would love to have him assigned to any of my future repairs.

Our oven died one evening and so I submitted a claim for evaluation and repair. I had a service tech within 36 hours who found us even though he was given an incorrect phone number. Within an hour the problem was identified and the needed replacement part was ordered. We are quite pleased with the response time as well as the knowledge of our technician.

I place a claim, the woman took my request, asked me what was wrong with the washer, asked if it was top loader front loader, I told her top and she schedules a technician for a water heater. When I purchased the policy I was told customer service is in the states, NOT TRUTH.

AARP was my initial reason for looking at Choice, but then I delved deeper into them and their standings. Although I hope I never need their services, I will rest easier having this coverage. I took the 6 year plan for many reasons and I will be in my 90s when it ends, but it will be a selling point if I have to leave my home.

While he arrived beyond his scheduled time, Glen proved to be very professional and knowledgeable and was able to diagnose my problem immediately. He ordered the part and returned the following week to install it. My last experience with a Choice service representative was not as pleasant as this one, so I am happy to have this issue handled in a timely manner.

Enrolling in a new policy was very easy and streamlined. I was filing out information online when I was called and given a better offer. That was great. I plan to keep policy as long as it doesn't do a crazy yearly increase.

The tech was very knowledgeable and well trained. His helper appeared to be in training. Both men had a great attitude. Both were respectful of my property. Any mess made they cleaned up. Talked to me about the importance of spring and fall cleaning.

My refrigerator was repaired in February 2023 in a quick manner. The repairmen were friendly and very efficient and knew their job. Very pleased. They ordered the part and it was shipped to our home within a few days. We were pleased with the timing and work well done.

Repairman needed a part - 3 day delay. Then discovered he needed another part - 2 week delay. Nice guy, but replacement part ordering is terrible. The microwave was working fine except that the turntable didn't work. Now it is completely disabled, so I have been without a critical part of my kitchen for nearly three weeks.

This company is a great with talented technicians and a great customer service at their office. They a great representation of Choice Home Warranty. They go beyond just rendering service. They educate also. They are great communicators and they schedule within 48 hrs.

I just started this year with Choice and I had my first service order. The service was fast and the tech that came out was very professional and knowledgeable. The Tech recommended they put sealer strips around the dishwasher door to help it from not leaking, so another appointment was made. The tech did exactly what he said he was going to do.

The company, Easy Air-conditioning and Heating I would recommend to my family. Very respectful, very clean. Very knowledgeable. Knows what he’s talking about when he comes to repair. A plus plus plus +5 stars all across the board. Would definitely recommend this company and would definitely recommend Choice Warranty. Very reputable.

Agent was very kind and knowledgeable in explaining the new contract to me and recommended the senior contract as the best option. I really appreciated the time he took to explain everything and how it would be beneficial to us.

The repair man call me the day before he came out. On the time he was schedule to come he explained everything to me. He was very professional. I highly recommended him for more of your repairs. Thank you CHW.

Very happy with the repair by Quality Drain Solutions. Very unhappy with the time and confusion it took to get a repairman to our home. First appointment was scheduled for 4/20 Noon-3 and when I called QDS they had no record of the appointment. They were very helpful, contacted Choice Home Warranty and were able to get to us on 4/25.

Ryan with Central Valley Air was very polite and professional. Explain the process to us. And gave us options. He was willing to work with us and Home Warranty company to get system repaired. He came the same day as we called. Pet friendly and easy to work with. Highly recommended.

Claim worker came out to repair one thing. Wrote a report to claims. Choice did not honor request to have job completed and suggested to me to pay another service fee which the previous job worker explained to me I shouldn’t have to pay another $85. Choice denied work order.

Our technician was extremely knowledgeable! He knew exactly what our issue was, it was immediately a blown fuse which had caused the dryer not to work. He went over and above to make sure our dryer was free and clear of lint. Would definitely recommend him!

Choice and repair tech responded to problem and repairs very quickly and diagnosed the problem and got parts approved to fix the problem. Tech was professional and Choice was easy to work with and get the problem fixed. I would highly recommend them for repairs.

The technician was super nice and exhibited great diagnostics. Also he taught me a few things about toilets that I didn’t know to help with small issues that commonly arise. Would recommend to anyone. Only thing is that it took a while to get a vendor set up through the warranty. Must be a busy time for plumbing. Thank you.

I have had two claims. The recent was with our clothes washer. The Sears repair team came in with an obvious goal to resolve my issue. Not only did they resolve the problem but they uncovered a couple other problems and are coming back to do that. Great guys.

First tried to log in. All that was on the screen was for new clients. I had to try different ways to try to log in. I don't have your web site on my computer because I haven't use you yet on this computer. I had to go to the browser to find you.

Technician Mr. ** was wonderful. He was able to complete the work order even though it was getting late in the night, yet he was committed to finishing. He was very professional and respectful. I will highly recommend his services to anyone needing a repair order completed because he knows what he was doing to fulfill the order.

The gentleman was prompt and assessed the problem before starting the work. Door was repaired and recommended maintenance provided. Vince was courteous and thorough. The area was cleaned up and the garage door was functional upon departure. We appreciate the services provided by Choice Home Warranty.

It would have been nice if you had replaced the sink flange that came with the unit. What if a new leak happens there? Plumber's putty doesn't last forever. I realize it would have taken longer, but it makes your service seem cheap and I don't get to see the new shiny bit.

Choice did a good job of finding a repair company quickly, who does quality work. Choice approved the repair quickly, and the appliance will be fixed within a reasonable time, even though I live in a rural community. I have always had a great experience with Choice, and it is comforting to know that they help when things stop working.

Everything seems to have broken down lately but Choice has sent the best technicians l have been fortunate to have ever had in my home when I had repair problems. I had American Home Shield for years but Choice is by far the very best in promptness, courteousness, skill, and desired results.

I submitted a repair for my Maytag Electric Dryer, and get a respond within the same day. However, later on the day that I submitted a repair, my dryer seem to be working again. So I tried to cancel my request on the text message from Sears, and called again on Monday to make sure that my order has been cancel. The lady assured me that my order has been closed. The service man came on Tuesday, and said he didn’t get any messages. I felt bad that he didn’t get the cancellation notice.

Marcus provided outstanding service for my furnace and air conditioner and took time to explain everything so I could understand his findings. I highly recommend him for your repair service! Thank you very much for having him on your Choice Home Warranty Team.

I received face melting customer service from Nathan the rep when inquiring about Choice Home Warranty. Nathan was able to save me hundreds of dollars by switching to Choice Home Warranty from one of their competitors company. Now with the money I saved I can pursue the things love to due like hanging with the family or being outside. Choice member for life!!! Thanks again Nathan!!!

Waste a free service call on a washer that only fills 1/4 way even on deep fill. The agitation is very slow and almost non existence. However the serviceman checked it out thoroughly and I appreciate him showing and explaining everything to me. Just wouldn't buy this washer again.

The Electrician was excellent for repairing my electrical problems. He was on-time and knew exactly how to get the problems solved. I would recommend him to anyone needing an electrician. However when I called Choice Home Warranty to request to have him replace 1 additional switch you denied it. That was uncalled for. Why?

My claim was easily handled on the phone. They put it through immediately. I was given the number of the person coming out as I had to change the time my appointment was make for. The gentleman was very cordial. This is the first time I have used Choice Warranty, and I am glad I chose this company.

I was very happy with the sales person, Robbie. He explained the policy to me in detail and answered every question I asked. I did a little research and Choice and an excellent rate for me. I would say do your homework and save Choice for your final answer!

I asked to be called about Choice and received a call 4/24/23 at 10 am by a man named Albert. He answered my questions, gave me the basic information I was interested in and sent me emails with the information. He seemed very informed about the company, the prices and their policies. I was very pleased! I am an 80 year old retired RN/Nursing Instructor and found that the prices were acceptable for me. Thank you!

The person on the phone was very helpful and gave me a good price, I just hope your service is better than AHS. They did an OK job but I'm sure you can do better. It won't take too much to be better. Thanks.

I did a self quote online but had questions. I called phone number provided and was immediately connected to a live non-accented speaking live person. He was friendly, knowledgeable and informative. Coverages were reviewed, alternative pricings discussed and an agreement made. Purchasing this coverage couldn't have been simpler.

Updated on 08/22/2023: How about waiting from April for a faucet replacement and still no faucet. At least 7 visits scheduled and no show-ups. This plumber has more excuses than you have teeth. First 4 or 5 part hasn't arrived. Then after a date is scheduled plumber tells Choice it wasn't schedule. Just tell me he's not ever going to come.

We are the landlords for the Northridge home and we are very pleased in how fast the company called back and came to the our rental house. Everything done in a timely manner. Great company and the people are very professional. It was a pleasure to have a company attending to a problem so quickly.

Toilet leaking 2/22. Called into Choice Home Warranty 2/22. Claim initiated 2/24. 1st Plumber asked to snake toilet. Instead plumber removed toilet, found damaged O-Ring, replaced old O-Ring. Called Choice - they were going to send same plumber. We had friend replace with new O-Ring. Toilet still stopped. Choice sent 2nd Plumber, who came without truck or tools. Told us we had to pump septic - which had been pumped 15 months earlier. Choice did not cover pumping septic. We have Septic cleanout. We paid $350 to pump septic. Toilet still stopped. Called Choice 3/14. They created a new claim. 3rd Plumber never showed up at scheduled date. 4th Plumber did not come - probably because they would not get reimb from Choice. 5th Plumber sent from Choice - only came to assess damage. Advised that toilet needed to be snaked out.

He was on time and kept us informed on when he would arrive. He was very personable and gave detailed explanation of suspected problem and what needed to be done to fix it. He was extremely professional and gave a follow up call to explain when the part would be arriving. I would recommend him for any and all future services that we would require.

I was referred by a friend and Shawn was an absolute rockstar! He gave me a great rate, was very thorough, answered ALL my questions, and exceeded my expectations on customer service! When you call, do yourself a favor and ask for Shawn. You'll be glad you did!

I really appreciated the quick service in response to my online inquiry. Gerald was prompt, courteous and called minutes after submitting a request for a quote. Thank you for answering my questions and making my choice easy! I would recommend a friend.

Garbage disposal was frozen due to bone and other objects. My only concern is the monthly charge keeps increasing and the co-pay increases also. The technician was professional, prompt and courteous. So far, Choice Home Warranty has been dependable to me and I will use them again.

The technician was great, very helpful. Choice however is the most frustrating company and not very helpful or friendly. I basically had to do all the leg work for a repair and was on hold for about a day. if I wasn't already paid for the year I'd leave in a second. Horrible.

Joe the technician was very professional and well-mannered. My problem was that all my outside wall plugs had no power to them. He traced and found the problem and fixed it and I am very happy with his service.

The associate I talked to was pleasant, answered all my questions and mentioned all the price options available. He made it easy to make my decision to go with this company. Choice H W covers more items for less money than my cure warranty company.

The technician arrived late, however he explained why. Once approved to conduct the work, he installed the equipment, tested it and it worked great! The technician was knowledgeable and experienced. He did an awesome job! I would highly recommend Irvin for future jobs.

They was on time they got the job done got right to the point and fix the problem. I appreciate that I just found it was hard to reach out to them to talk to someone and to get a call before they came. That way we will make sure we was home on the type of person old school that likes to talk to a person verbally to know that we are on the same page but the work was done and I like the way he did it and got it done quickly.

Popeye's Handyman service was very good. Technician arrived on time and came when I was able to be home. He explained everything that he was going to do and then also checked with Choice Home to make sure they had all the info they needed before going forward.

Cable broke on my garage door. Tech observed that the loop was rusted. He reported to Choice that both cables, all rollers on both side of the door needed to be replaced. Choice denied the claim. It cost me over $650.00 to have to have those pieces of hardware replaced. I believed the claim should have been covered by Choice. When a homeowner buys a Home warranty policy he expects the entire product to be covered, not this piece covered, this part not. Disappointed with the denial of claim. Choice has been fair with with me on all other claims.

The agent was extremely helpful, friendly, and knowledgeable. I would recommend him again. The people Choice Warranty sends are always awesome. I’m glad I joined Choice Warranty. I would always recommend them to friends and family. Thank you for being so reliable

We’re very happy with the service and speed but were really disappointed when we were told it could take up to 30 days to get our Lowe’s gift card. Seems pretty ridiculous that we have to go without a washer for potentially a month.

I appreciate your approval for fixing our toilets! I now have a double GE oven problem. See you soon! The customer service team did a great job communicating with Allied in getting the job done. I hope the next repair gets a high five as well.

The agent was professional in delivering information but not having any experience with the outcome of a claim I feel it is too soon to rate. I look forward to a positive response to any questions or claims that I may have to make.

This is our secod claim with Choice Home Warranty. The first one was for air conditioning. We were without air conditioning for 5-6 weeks in the hottest part of the year. In the end, we paid to fix the unit because the repair wasn't covered. The repair took 2 days... Our most recent claim was for our dishwasher. The repair people told us they only service our area on Thursdays. They could come the first Thursday and assess the repair and then return the following Thursday if the repair was approved by Choice Home Warranty AND they could get the parts. We decided we didn't want to wait 2 weeks to get the dishwasher repaired and THEN find out that specific repair wasn't covered. We had the unit repaired on our own for $75.00.

Signed up for a new policy for my daughter's home a month and a half ago for $561 with a $65 claim fee. Today, I wanted to now switch my own home owner policy to Choice, hoping to get the same deal. I enrolled online (my mistake, I guess) only to find, after purchasing that the claim fee is $85. Immediately an agent (Reuben **) called to say he saw my online purchase and he could lower my claim fee to $65 if I would sign up and prepay for 3 to 6 years for reduced yearly costs. Told him I just wanted to renew yearly but would like the $65 claim fee like my daughter's policy. He said he couldn't do that because I signed up online. No sooner do we hang up, then I get an email from his saying he is offering $528 with $75 claim fee. WTH!! You guys are like "used car" salespeople. I am not real happy right now!

I called and request a simple QUOTE. However, the gentleman I spoke to was being very aggressive and wanted me to commit as soon as possible. Sir, again, all I need is a quote. I am simply shopping around for a decent price. A price that I can afford. Anyways, I have decided not to go with you. Thanks for your time. Respectfully yours. Wilhelm **

I've been with CHW since 9/2017, after the passing of my husband, and I am so glad I have them. Over the years I called them to make claims and they have me set up with a technician within a day or two each time. I recommend CHW to anyone looking for a home warranty. I've just had to file a claim today for my septic tank. I trust they will send the best technician in my area to fix the problem right away. Thank you Choice Home Warranty.

It was simple and easy. The salesman was knowledgeable, helpful and professional. He made the experience feel like it was family. The entire process took less than 20 minutes to complete. The explanation of benefits was done in a way that was simplistic and not complicated.

Tech was patient and waited for me since I wasn't home. I had requested a phone call for appointment and few hour before tech could come. Neither I got call nor notice. They told me that they would send an email. I got the email but no call.

I have got nothing but the runaround. I am waiting for a case worker Aaron ** to call me back. I would like to talk about the cash card offered to me, but this is not enough. Thank you **. I am on the phone now with the office and someone called from Choice and hung up the phone, now they are saying the case worker already called me. This is the worse way to do bus.

The service person sent to us by CHW was here on time and solved the problem in just a few minutes. Now our sink problem is fixed and we are happy with the results. The service person was very knowledgeable and also he cleaned up the area when he finished.

Serviceman hit the ground running and was very thorough on solving the problem and eliminating any additional concerns. It was genuinely nice dealing with him, and I appreciated all the explanations on what was going on and how to prevent it in the future. Excellent work!

I did my policy online and they covered the wrong address. I have called twice and no email back for correction. They should have an online place for subject property to be covered. I just need an email from Choice to correct.

This guy deserves a promotion. One of the nicest rep. I've had the pleasure to talk with. Very good social skills, great sense of humor, and very informative. I have yet to use Choice for anything yet, but if the service is anywhere as good as their representatives it should be a good experience.

This is the first appt I’ve ever had with Choice that I did not have to complain about and wait weeks for a reliable technician. While I would not recommend choice, I would recommend the technicians once choice got scheduling correct. He came within 2 days of scheduling which is a first for choice.

There was a lack of communication. It is very easy to pick up the phone and call someone. It took several days before a technician made it check my microwave. It has how been three week and still have not received fund for a new microwave.

Great service! Repairman came out in a few days after I called. Based on my claim information he already knew what the problem was and brought the part and fixed it on the spot. My previous warranty company took two weeks to arrive and then another two weeks to order the part. I am much more pleased with this service!

Service man came and immediately knew what needed to be replaced. He removed all shelving and drawers.. He had the perfect needed part on his truck.. He replaced broken fan and replaced all shelves and drawers. He worked very neatly and quickly. Excellent service person who knew how to repair and solve my problem... Excellent service --- thank you Choice for hiring knowledgeable service persons. GREAT JOB DONE.

The online claims process seems effortless. I highly recommend Choice Home Warranty to anyone in need for this service. I've filed claims before and customer service was very attentive in resolving my problems. Thank you Choice Home Warranty. It's great to know you're just a phone call away.

We called on Friday night, for our water heater, that suddenly stopped making hot water. The pilot light would relight, but it would go out after turning the control up to heat the water. The person who took our call, was very good, with getting us set up for a repair, but it was an appointment, that was over a week, away. We called the repair person personally, and they managed to move up the appointment time, by three days. We feel this is way too long of a wait time, for our repair, even though Hinkles House LLC. was great when they came and did the repair. The repair man was very professional, and did a great job repairing the water heater. Overall the wait time was way too long, but the service was great. Thank You.

Probably the hardest part was the initial call. I couldn’t understand the agent asking questions and I ended up having to be very brief and less descriptive about my problem. However, I was able to get an appointment scheduled. The tech, Alfredo **, was very thorough, professional, and respectful. I’m very pleased there was no major issue and the problem was resolved. Thank you.

Very quick service. Company that was sent out was very good. I would recommend them again. I have always had a good experience with Choice Warranty. I have recommended Choice Warranty to my sister and a few friends. Tood's repair was very good. Found the problem right away. The company that was out last year to pit the new thermostat on left a loose wire and this is what caused the air conditioner not to work.

This was the best customer service experience I've had in a long time. I submitted a claim on a Sunday at 7 am online and a technician was at my door by 10:30 am. Everything was easy, timely, and professional.

Choice customer service did a great job getting me help on the same day that I called in. Unfortunately I cancelled the service call because I found the problem and it was not my washer, the circuit blew out and all I needed to do was reset it.

First time using them, called the call center and they were closed. This was a Friday evening. They say they're available 24/7 so I was a bit irritated. I'm just glad it wasn't an emergency. I don't know what we would've done.

The garage door man was very nice and very professional. He even came a bit earlier which I liked. He knew his stuff. I found it all to be a very good experience. Was very happy Choice chose this company.

Our dishwasher stopped working. I called, answered questions & within 72 hrs. it was fixed. The delay had to do with us being remote and it taking time to locate a specialist. I was kept informed a few times a day, so I knew it was being worked on.

Shawn from Baldwin County Repair was very friendly and knowledgeable. He arrived promptly, diagnosed the problem, ordered the parts and returned as soon as the parts arrived. I highly recommend him as a service technician for Choice Home Warranty. He is very professional.

Just don't cover what was expected on a/c systems - Response was excellent - Technician was great, very knowledgeable - Warranty should cover normal wear and tear - I guess you need catastrophic failure for coverage that won't cover the other damage.

Of course. As of this date, I don't know anyone who has retired and needs a home warranty. I was absolutely floored to receive a call as quickly as I did. James was polite, courteous and informative. I'm sure I will have a pleasant working relationship Choice Home Warranty. Thank you.

Technician diagnosed the issue and got it fixed next day itself. We had requested him to expedite the ticket handling. He really understood the urgency and took care of it. He was on time and explained what needs to be fixed and had given recommendations on how to maintain it after fixing it. I would recommend his service. Good job Avi!

The next day after my AC dying I went online and began the report. Got the claim number upon doing so and the next day got an email with confirmation, and appointment day. The company used to service the repair called the following day to schedule an appointment. The same day received an email from Choice confirming that appointment. The service company called me and texted me. The service repair man was knowledgeable and within a few minutes took a picture, and called for for the replacement part. Two days later I got an email from the repair company that they will be installing the part on such a day and hours. I am very very pleased.

They are good people. Do what they say they are going to do. I would definitely pick them up to protect your home in the future. I see why they're the number one in home warranty. I look forward to being here for a long time and I will definitely be telling everyone about them to bring in some clients because they definitely won't regret it. Choice warranty is the way to go.

Choice was very fair on the cash payment on our dead wall oven, Quick and fast response. The tech guy wrote a review that said the oven was unrepairable. Then "CHOICE" sent a debt payment, and all was taken care of. Thank you. DKC

Application was easy and everything went flawless. I am very happy with my home warranty. This is what I needed. They cover even more than I thought they would. They cover things that is I never thought would be important. Thank you Choice Home Warranty!!!

Very professional electrician. Efron ** - Sun Shine Services of Florida, courteous and caring. Would highly recommend him. Arrived on time, diagnosed and completed repairs in a timely and efficient manner. Great personality and work ethic. Highly recommended. Would allow him to work on any electrical issue.

We had to have our central a/c repaired. No cold air, found this problem after a grueling turn around 600-mile trip and arrived to find out our a/c was not blowing cold air during high temp days in the forecast. Long story the first agent spoke was rather cold when I had the a/c fixed a.s.a.p and said since I did not call prior to repair it would is not covered.

First time utilizing my home warranty plan and everything worked as advertised! Actually better than advertised. The technician was able to come out and take care of the issue the same day vice 2 days later! My only cost was the set service fee! Super satisfied customer!!

I was pleasantly surprised to actually get an on-line quote. Usually, if you give a Telephone number, my phone starts ringing immediately, which I hate. I was able to call at my convenience and actually get a "live person" and a better price than was first offered. The CS rep. was very courteous and helpful.

My Hot Water Heater was making a noise. Tech came out and was professional and very thorough in his assessment. He checked to make sure water pressure throughout my was house was adequate and I didn't have low pressure anywhere. Then explained the noise was normal and my Watet Heater was not leaking or had noticeable issues. Definitely have a peace of mind now. Thank you!

The claim process was simple. My garbage disposal was broken on Friday. I called in to make a claim on Saturday and the scheduled the plumber for Tuesday. The technicians arrived, the service fee was collected, the tech took the pictures, sent them to the claim office for approval and they came back to replace the unit once it was approved.

Ray was my person I talked to. He was very very professional. He struck me a very good deal. I was very impressed with all aspects of the sale. He was very personable to me. He scored a 100% with me. He did a great job selling me your warranty!!!

The tech was running late and I called to verify he was still coming. He did arrive within the new time frame. He immediately got to work and researched the problem in a professional and thorough manner. He will be returning with a replacement part.

The process of setting up the job was trying. I had to repeat myself numerous time. Once this process was over I had to wait for the confirmation. I called Tuesday morning. I had to call Friday morning to get confirmation. The rep said she e-mailed me but I didn’t receive it until late Thursday. But when I did call the process went smoothly once I contacted the repair person. Very pleasant and quick and thorough. Thanks.

This was my first time actually having to use my home warranty. The technician that was assigned was very friendly and knowledgeable. He completed my repair, even explaining what caused the issue. He was very flexible as well, as I had to reschedule the initial appointment. High quality standard and great customer service.

We've had other alleged heating and A/C specialists here to investigate our situation but Bryan and Caleb ** is the team that got the job done right. Following the installation of our solar heating and A/C a few weeks ago, we discovered that our heat pump was not cooling effectively. Bryan and Caleb quickly diagnosed the problem as not being the heat pump, but the wiring in our electrical panel. They were able to quickly diagnose the problem and rewire the panel to ensure that we were getting the correct voltage to the heat pump. Now it works like a charm. We're thinking about having a couple of mini-splits with a new compressor installed. If we do, we're calling Bryan and Caleb at Stratton Heating & Air Conditioning.

A working fridge is extremely important to a family. To have one not working for several days before a technician can even come out is a severe inconvenience. There should be a way of prioritizing such responses.

Jc and repair were very communicative and very respectful. We couldn’t be at home at a certain time and they came at the time that we were able to be home. The repairman was very courteous, respectful, and professional. They got the problem resolved and checked, and double checked that everything was working well before leaving, if we run into any issues again, I would not mind having the same company do my repair. From placing my claim to having next day repair there is no matching Choice Warranty. Best decision I ever made.

Last three claims have costs us so much more out of pocket than the flat rate deductible. Always find something with claim that miraculously causes the claim to be denied. Been waiting for a supervisor to call me for two days (was told will hear from supervisor within 24hrs) regarding current claim and January claim.

I was very disappointed on the claim of my garbage disposal. It took me almost 2 weeks to get it fixed / replaced and then I used it a few times and it broke again, making the same sound that it had been replaced for. I e-mailed you a couple of times but never got a response. My dryer and now my hot water heater repairs, I am very happy with the service and the outcome. The technicians that came out were very professional and did a great job.

Fast and professional service. Never had an issue with repairman. The service charges are less than other home warranties. Also monthly fee is also less than other home warranties. Anything that needs to be done is covered. Refrigerator, sinks, dishwashers. All have been covered.

The tech said the power supply is bad on our drug and the part isn’t made anymore. I have concerns about waiting weeks while the part is being spooked for. We have another apt on 5/1. I expect to have to replace the fridge. I want to be sure I get the same quality replacement. If all that happens and I get a fair replacement in a timely manner. I will give an excellent review. But if not I will be making some calls and posting bad reviews.

The repair person arrived when expected and accessed the problem. He had the repair parts on hand and made the repairs in a timely manner. He was courteous and completed the task and left. Toilet works well but makes a lot of noise when it flushes.

Everyone was very helpful. Alexis in the office answered my questions and was able to assist with sending the technician a few pictures. Dan was very knowledgable and kind. He answered all my questions and was on time. I did not have to call the shop and look for him.

I called one day for repairs. They texted me the next day with info of people to repairs with appointment. the third day the plumber was there and made repairs. Did a very good job. I will recommend them again.

Repairman got here late but on the date promised. Has to order parts. One week wait unfortunately. So for now I’m using my brother's washer and running back to our washer. Grateful we’re making progress. Roger **. Nothing much more to say. I’ll try to patiently wait.

Was running continuously but not cooling. Is cooling now, but is also running continuously. Am waiting to see it adjust and stop running. House is cool. And that's all I have to say, so I hope this submits. This is rather bizarre.

I spoke with Shamar and he explained the plan and gave me options. He did not try to pressure me into anything, but gave me the info for me to make a decision. I really appreciated being able to make choices without the pressure.

Reuben ** was very nice and Courteous and Offered us Great advantages to our new Warranty which I haven’t decided on yet but he was very helpful and thanks again Reuben **. I would most likely recommend the firm Choice Home Warranty to anyone who let me know they were looking into getting a home warranty.

Why do you get a home warranty contract except for repairs or replacements when something stops working?? My toilet was leaking and the claim was denied due to “normal wear and tear” so if my air conditioner goes out will it be denied because it’s stopped due to wear and tear?? I’m going back to AHS as they fixed everything regardless of reason.

My AC was not working properly thus I called CHOICE to schedule an appointment for repair. The process was seamless. The technician was polite, professional and knowledgeable. When I returned home from work, my home was cold that I need a jacket. He was there for a short period of time and the problem was solved. I would recommend everyone to use CHIOCE as their preferred provider.

I am so very pleased with the outcome of my garage door problem. The service person, Israel, with One Call Solutions just left and repaired my garage door - he replaced the "board" and everything is working great. I am so thankful I have Choice Home Warranty.

Don't buy the policy. Put your money in the savings account. I just can't give anything less than 1 star. Use money from the savings and use if there are issues. Paying for Choice is no brainer and not useful.

I have been with Choice Home Warranty for a while. They have given me a very good services and very happy returns on what I paid them for services. And I will continue to be with them until the very end.

Each and every experience I have had with Choice Warranty has been amazing. I have recommended this service to all my coworkers and friends. Thank you again for being a great company and proving that there are good options for home warranties out there.

It took over 12 days to find Caliblue to work on my heater. The request was for heater, leaking pump and pool timer not working. Heater was fixed at a cost of over $800.00 and as of this time Choice has not paid. I paid for coverage in advance. What is the problem????

The technician was knowledgeable, efficient, friendly…. Great experience. He was stuck in traffic and contacted me to change the time. This was very much appreciated and does not usually happen with repairmen…. Highly recommend!! Good communicator and knew his business well!!.. Very personable.

My first service was good about my Air conditioner and now I am waiting for my complete service for my Air conditioner whether are you going to replace it going to repair it. So I have to wait and see. Ok I have to wait and see.

Bruno was very knowledgeable and committed to finding out where the problems were. He was personable and answered all my questions. Highly recommend. Icemaker would not dispense ice then was leaking water somewhere but unfortunately new parts were no longer available.

Went over everything and is cheaper than what I was paying before and same coverage if not better than before, I would definitely recommend them, they are straight up forward and let you know everything! I like that you don’t have a limit on claims.

The agent was extremely helpful, friendly, and knowledgeable. I would recommend him again. The people Choice Warranty sends are always awesome. I’m glad I joined Choice Warranty. I would always recommend them to friends and family. Thank you for being so reliable.

I opened the warranty claim at 0700 and my dryer was fixed by 11 the same day. Victor called me to let me know when he was on his way. He was very knowledgeable and friendly. He left my laundry cleaner than it was before he did the work.

I had some problems with a GFI circuit in my kitchen. Thomas l ** an electrician showed up as scheduled and diagnosed the problem and got the job done efficiently and quickly. He explained what was the problem was and did not mind answering questions I had about what he was doing. Good experience all around.

When the first company booked three different appointments and not showing Choice found me another one quick. Choice reached out a lot of times to first company for me when they wouldn't answer for me. The staff was very nice.

Tech was right on time, will report finding about shower mixing valve to CHW and hopefully CHW will approve the new valve and he will be back to install the valve. I have been a customer for years back in Wilmington NC and I would recommend CHW.

Quick and easy to fill out. We have never had a home warranty before but this deal for seniors is very affordable, less than the cost of one appliance. I will be recommending this to family and friends. Hope we never need to use it but too good to pass up.

Choice took more than a week for getting a Tech assigned. Thankfully the Technician who came was knowledgeable and helped fix my AC, on first call. Still, it took him 3 calls to Choice for approvals. Kudos to the tech but not to Choice. Recently, service levels in Choice have significantly dropped.

Was very impressed with how quickly a technician came out to fix our washer. He explained thoroughly to me what the issue was, and how he will fix it. He was very efficient and pleasant. When he was done he cleaned up everything nicely.

This company is on the ball. Saw their link on Facebook, and before I could finish filling out the questionnaire they were calling me. Shamar was very pleasant and patient. He answered all our questions and concerns. And when he found out that we are senior citizens watching every penny, he was able to lower our monthly payments and service call fees a little. It was a real pleasure working with him. Then Shamar transferred us to Peter who was just as wonderful to work with. Peter hooked us up with a great home security system at a very reasonable price. So far this has been an amazing experience. I highly recommend Choice Home Warranty.

The Oasis Tech was an Expert, resolved the Problem efficiently, only Problem was: YOU"! He needed replace a part and as per you, had to call for permission, you said 10 minutes to get back to him was your timeline, WRONG!! You took little OVER 25 minutes!! Wasting MY time and his to get to his next Appt. You need to do better and fix your Problem in getting back to the Tech within that time limit YOU gave to him....

My experience with Choice Home Warranty was an awesome one. The person I talked to was David. His expertise on promos, policies and selling your products encouraged me to buy a home warranty in the same day as the call. As a first time homeowner I wanted to protect what my passed father left for me and my family. David's relatable conversation is what really made me buy this. Hopefully this will be a continued wonderful experience with you all.

I put my information in online and got a call right away. The person was extremely helpful and signed me up right then. He answered all of my questions. He was able to get me a better deal than I currently have with the company I am with now.

I spoke with Michelle today to get information on a Choice Home Warranty. She was extremely professional and helpful. She answered all my questions. I will be very happy to review Choice Home Warranty again if I ever need any maintenance in my house in the future. Thank You Michelle. I appreciated your help in making my decision.

Vendor was a day early, and fixed the issue in about an hour. He was Professional and courteous, explained the problem clearly and we felt in no way pressured to spend any more time or money to resolve the problem.

Bob ** explained the Plan in a manner that was very easy to understand. Very polite and me get the best possible rate. I am very pleased with the service he provided. It covers all my needs and I would gladly recommend Choice Home Warranty to my friends. I look forward to a good relationship in the future.

Your customer service is slow, unfriendly and unhelpful. Put in service ticket on a Sunday 4/9. Didn’t get anyone to take service call till Wednesday 4/12 and no one came out till Saturday 4/15. The company who did work was great but Choice Warranty used to be so much better.

Talked to Greg concerning a replacement warranty for my home and I was happy talking to him concerning a home warranty. It’s just my first experience with them which I hope will continue through the years not like other warranty companies that overcharge you for everything. I’m looking forward to dealing with CHW for the years to come! I hope they will continue to be true to their words!

Claim has been denied due to a technical difference in terminology. We have a small refrigeration unit that can also be described as a beverage cooler ... Both refrigerators and coolers perform the same function. The salesperson who sold us the plan four years ago said (or at least implied) that it will cover all kitchen appliances. Now I find out that it does not after 4 full years of premium payments. At this point, continuation of the plan is in doubt.

The technician called and asked if he could come sooner instead of me having to wait for the appt date. He had a cancellation Justin was an awesome, professional technician. He came in and did what he had to do. Justin took out the time to explain to me what he had done. I would definitely recommend him to anyone.

I submitted a claim for the 1st time in a year 5 days ago and have been called a liar by the actions that have been taken. Insisting that I provide proof of repairs done prior to my policy with Choice and refusing my claim until I do so which is high handed behavior that is is unacceptable. I have been bullied on the phone by the sales team trying to force me into renewing my policy 3 months before it is due. I am very disappointed and will NOT refer anyone to this company going forward.

Good Morning! I decided to join Choice Home Maintenance to ease the stress in my life. I'm currently going through treatment for cancer. And, just can't deal with home maintenance. I made one phone call after reading about Choice on a social media site. And, immediately Maurine assisted me with a plan and my referral also bought a plan. Great job Maurine! Debbie

Great experience, technician is very good diagnosing the issue & fixing our appliances. Comes within the repair window. Works fast & clean. I highly recommend his repair services. Choice has been very good at sending good service people out when we have appliance issues.

Both repairs were done in a professional and timely manner. The process from reporting the claims to completion was fairly seamless. I would highly recommend this warranty plan to family and friends. This is my second year with Choice, and the costs of these repairs have more than covered the cost of the premiums.

I hope this company works out for me. It sounds very promising and the coverage is good. Time will tell. My home was built in 2005. It's a 3/2/2. I bought it May 2015. It's been a comfortable home and I plan on being here until Jesus comes back.

Overall the claim was settled and happy results happen. I got a new Hot Water heater. The reason for four stars is the length of time to get those results. I still like Choice Home warranty and will continue using the company for my home. They did work very hard on getting the job done.

I had a worse experience with this company and don't trust this company. They will not fixed anything and creates more issue. I had a cartridge problem in the bath shower need to replace. Before their visit they told me they will cover and do the repair and later their technician made more damage and told me insurance is not covered.

The tech was 2 hours later than the latest schedule time, but, other than that, he was excellent & very professional. I would recommend him to anyone. He diagnosed my issue pretty quickly. I would welcome him back to do repairs anytime.

Excellent service received and technician has good knowledge what is going on. Provide detailed information about the newly installed garage door and was very helpful and kind. Installation went very good and show me how to maintain. I would definitely recommend to my friends to use your service.

James from Mr. Rooter in Belton was a very knowledgeable plumber/technician, who diagnosed and solved the problem with our disposal quickly and efficiently. He provided additional insights and products to reduce such occurrences in the future. We would use him again.

Simmons Electric, LLC was the company that resolved my issue. The technician was very professional and knowledgeable in the electrical field. He ensured I was pleased without a doubt in what he did. Thank you sir for resolving my issue.

Choice Home Warranty have one of the best customer reps on the market. They are easy to communicate with and US base representatives which is a big plus in communication when you are having an emergency. The only thing is, some of the contractors they do business with are not so professionals. I will still do business with them however because Choice HW will make make it right when you bring the issue to the customer representative. Never had a problem with them.

I was very happy with the work that was provided to us. The air conditioning company team was very knowledgeable and friendly. They fixed the problem with the air conditioner and I was able to go back to work. They were very polite and I would recommend Choice home warranty for those that own homes because without this home insurance I would have never been able to afford to pay for this service.

I spoke with 4 companies to inquire home warranty. The only one took the time and explained all the questions I needed was Amy C from Choice Home Warranty. She lessened and answered all question with professional manners with respect I could not ask for more. Thank you Amy. You have gone above and beyond. I hope if I have any issues that I need it will go as smooth as it did talking with you.

The time from making the claim to when the actual person showed up was a little bit long. However the person that showed up was extremely professional and knowledgeable and I give him a 10 out of 10. He was very practical and explain things in a very simple way. Again if the warranty company could shorten the time between the claim and when the client is contacted this would be perfect.

Service is fast, they take care of any problem in a matter time, technicians are respectful and knowledgeable. I recommended this company to my family and friends. They never rejected any of my claims. Every time that I need it, I can count with them.

Alberto called me faster than I could look up information on the computer! He was very knowledgeable and gave me all the information I needed. I'm looking forward to working with this company in the future. (As always, I'm hoping not to need any service but feel confident that if needed it will be easy.).

Ronnie from Cool Temp came Monday 4/16/23 to diagnose the problem. He came back on Wednesday 4/18/2023 and fixed it. Very professional and courteous. I would recommend. Cool Temp!!! I had a very bad experience with American Home Shield. I am very pleased with Choice Home Warranty. 5 stars to both Cool Temp and Choice Home Warranty.

Submitted claim. Assigned a technician. I called to re-schedule a sooner time. He came and fixed the issue within an hour. Paid my 85$ and it all worked as it was supposed to. Past experiences had not been this smooth at all. Very happy this one went so well.

Placing call was excellent, however waiting to see if Choice Warranty covers my garage door not opening with remote. Again many agreements have verbiage and hopefully will include programming.. I have use in past for Dishwasher and it was repaired immediately.

I am pleased to provide a 5-Star review for Account Manager Ryan. Ryan provided a thorough description of services provided, the process, and comparisons in pricing programs offered. All were easy to understand by Ryan's communications. There was no unwelcome pressure to purchase more than I could afford, which was appreciated. Thank you for offering coverage for nearly all unplanned repair emergencies for my major household systems. It provides comforting assurances for what to do, should nearly any repair emergency arise in the future. I love the "transfer" feature to another dwelling or to another owner of my property! Thank you.

I turned in a request for repair at about 12:30 PM, the appliance repairman arrived about 4:30 PM did troubleshooting. He determined that the timer was not working, He told us he had to go and get the timer. He was gone about 45 minutes. He returned and installed the timer. (It works).

Spoke with Ralph who was professional and courteous. Gave details of coverage and I was pleased with the total charges. Thanks for your help. My son has coverage and told me some months ago to contact the company and highly recommended signing with CHW.

Placed a claim via telephone with CHW. Got an email regarding a scheduled upcoming appointment between 3p and 8p. No one showed up. Tried to contact CHW; it was after hours. Called the contractor number that was provided; it was a wrong number. Looked up the company online. Owner called me back and stated that he turned down the job because he did not work on oil-burning units as the work order stated. Told him it was a gas/electric unit as I stated to the CHW representative. He came out the next morning at 8am, diagnosed the problem, ordered the part and returned to install the new motor. He was very communicative, courteous and efficient. My only frustration is that the CHW customer service representative relayed the incorrect information to the service provider, delaying the repair.

Choice customer service was quick and to the point. Choice got a technician out quickly and they were very knowledgeable and gave us tips for the future. They were quick to fix the issues and talk us through it. They were great to work with as a first-time home buyer.

Technician was knowledgeable, informed & experienced. He was on time, friendly, respectful and knew his job. He told us the problem and called his company for approval. He ordered the part and a date for installing the part. Worked with us on the returning date. Good experience.

Showed up on time and when expected. Worked clean and fast. Problem fixed. Very pleasant person. Communicated well. Very fast response time and follow-up issues resolved. Would call him again if other plumbing issues. Had good Yelp reviews which is always nice to see. Left workspace clean and tidy.

All Claims have been done in a timely manner. Anything in the future contact Kristen property manager. Choice Home Warranty has given me peace of mind with dealing with my house. This is my rental property and I'm happy to have a service conducted promptly.