Choice Home Warranty Reviews

Serve with a smile even if you have to incur expenses for repair parts under warranty or in some cases a loss for unit replacement. You cannot win on every customer warranty contract at all times, that's how warranty insurance works. CUT DOWN on sales agents fees/commissions (OVERHEADS) and give back to customers by improving customer service. CHW does NOT need agents to push sales; if customer service is good, customers will buy home warranty. Thank you.

Thank you Ryan, for the outstanding legendary customer service. You are very straightforward and knowledgeable about your product. He made it easy on deciding which company we were going with and answered questions about how the coverage works. Definitely I will also inform friends and family about this company.

Choice Home Warranty does not have license in California to issue home warranties. The warranty is through a company and I did not receive great service. My water heater went out in January 2024 and it cost me $1360. Also, the plumbing company charged me an additional 4% to use a credit/debit card. I requested a written invoice of cost breakdown and did not receive from neither Choice or the plumbing company. By law a water permit is required but neither one of them would provide me with it prior to installation. Therefore, I had to file a complaint with the Contractor State Licensing and Department of Justice against these two companies. City inspector finally approved installation in on second visit in June. Before you select Choice, read the COMPLETE contract.

My upstairs A/C wasn't working while it was fine a day before. I filed a claim at around 8 AM on a Friday (7/5/24). At around 12 O'clock I received a call from the technician saying that he is coming in 20 min. to fix my A/c. By 2 PM my A/c is working again. This is the fastest service from CHOICE. I was very impressed. In addition I had a non-working coils in my kitchen cooking range. Initially it took a couple of months to replace the switches which was due to a bad technician. Later technician was far better and it was very quick service. Similarly I had a very pleasant experience with a leaking gas water heater. They replaced with a brand new electric heater while I paid the installation charges. In three cases so far I had a pleasant experience in the long run.

June 10, 2024 we started experiencing failure with the freezer section of our refrigerator. The repairman came July 1, 2024 at 12:30pm, diagnosed the problem as a bad compressor and recommended it be replaced. Choice did offer a settlement three days later which I felt was about $200 too low and asked for a review. That was put off for four days until Monday July 8th. In the meantime, the refrigerator had completely failed so I had no choice but to settle for what Choice offered because you cannot speak to a live person and they state they will return your call which in 5 days they have yet to call. Attempts through emails with a Lydia **, the claims specialist assigned to my case sent an email they have up to 30 days to send the ECARD for the purchase of another refrigerator.

Our AC unit was not working properly. Only blowing warm air. We were suffering in the brutal temperatures..the gentleman fixed the problem and so far we are nice and cool. I would definitely recommend Choice Warranty, they got the job done in a timely manner. The worker was professional and pleasant.

I am extremely happy with Choice Warranty for doing all within their control to get my AC fixed. The temperature in my house was 85 degrees for 1 week… I had an appt assigned within less than 24 hrs after my initial claim; however; the company (SEARS REPAIR) who I was assigned to corresponded by text with me every day and confirmed my appt... along with me calling them up and thru appt day saying someone was coming and canceled my appt 1hr left of my appt window time (I had to call them) and 4th of July holiday with 100-degree temperatures forecasted for the next 3-4 days!

Service representative was professional and courteous. Parts were ordered and delivered on time and representative showed up as scheduled. Choice received order and processed in a timely manner. I would recommend Choice Home Warranty to friends.

Garage door wouldn’t open or close. Service guy said I needed a circuit board and that was it. CHW said the tracks were off and I ended up repairing door myself. I called for septic tank and CHW only pays 250.00 towards repair. I pay 87.00 a month and can’t get anything repaired. Not worth it, will be cancelling it.

If I could give zero stars I would for this company. I was very disappointed when I submitted a claim for my over the range microwave and they told me that it was not covered. They made sure and send a repairman out to accessed the problem first and graciously took my service charge fee. The repairman said he had to order a part and will get back with me when the part came in. In the meantime I received a email from Choice Warranty stating that the microwave was not covered. I don't understand why its not covered when it clearly states in the contract that it is. After disputing this matter I was offered $200 towards a new microwave. Of course, I was livid and declined the offer because Choice Warranty is false advertising and I immediately cancelled my contract with them and I would not recommend them to my worst enemy.

My hot water heater died on Wednesday, July 3rd, which I discovered upon entering my garage. I called Choice to start a claim. The technician came Friday morning at 11 a.m. according to the appointment set up. The approval to go ahead with the new water heater was approved by me that afternoon. It is now 3 p.m. on Saturday, July 6th, and I have not heard from Choice regarding when my new heater will be installed. I have been without hot water for 4 days now. I cannot shower, run my dishwasher, or do laundry. It seems that nothing will be done until Monday, July 8, at the earliest. Perhaps the $700+ I have been paying for 3 years is not worth it. With a plethora of Home Warranty services out there, I may have to start looking into signing up with another company.

I have been waiting 3 weeks for a plumber to repair a leak under my sink. I do not even have an appointment set up. My appliance repairs have been handled not expeditiously but eventually and my repairman John ** is excellent. He goes above and beyond. This my first experience with a plumbing repair and so far it has been unacceptable. Please return my call about my sink repair. Thank you.

First claim request they wrote down we had an AC and heating problem when the problem was a gas leak on our gas stove. I explained in detail the first time around. Still waiting to see if the issue is resolved.

Washing machine bearing went out so it made a very loud noise during the spin cycle. It was cheaper to replace than fix so I received a gift card to Lowe’s so I could get it replaced. The only negative thing throughout the whole process was that it took a month to receive the gift card.

Prompt service, completely restored my garage door. Answered all my questions and taught me how to properly use garage door opener. My garage door had not responded to the garage door opener and my car was trapped in the garage. I highly recommend Josh as an expert of all things garage doors and openers.

The Representative I spoke with yesterday after technician left my house was very sympathetic, kind, and understanding to my concerns about the terrible job that the technician done. I had to suggest to him what to do to try and get my dryer to working. My dryer is still not functioning.

SD Tech Heating and Cooling was sent to repair our air conditioning system... the technician did an excellent job, was courteous and professional, and saved us a lot of money from going forward with purchasing a new system as was recommended by Deljo Heating and Cooling in Chicago. If we have to have the system repaired again I would definitely request them.

Excellent service, fast, accurate, very professional and courteous. Considering the magnitude of the problem due to the lack of A/C and the high temperatures we have been experiencing lately, they agreed to advance the appointment one day earlier, for which my wife and I, who are older adults, are very grateful. The technician went straight to the problem and solved it immediately. I would like to congratulate and highly recommend TECHPRO COOLING & HEATING LLC for an excellent service. Keep the good job Ray and THANK YOU for your great help.

Our realtor got us a home warranty and overall we have been very satisfied with the technicians who have come out and assisted us + the CHW employees we have talked to. The same applies for the tech who came out to diagnose our broken Dishwasher and told us it needed many new parts and CHW would make an assessment on whether to replace the parts or replace the system. Eventually, CHW decided it would be better to give us funds to replace the system which was a fine outcome except the amount they were giving us in Lowe’s credit for our old system was about $125 below the market rate for the lowest end replacement available.

He knew his business. Didn't waste time. Got the job done. Went over and above. Very happy and pleasant person to be around. We would ask for him again if the opportunity arose. Too bad he doesn't work in other businesses so we could call on him to be our tech.

I recently had the pleasure of experiencing exceptional service from Ned, a technician from Choice Home Warranty. When our air conditioner suddenly stopped working, Ned promptly arrived at our house earlier than expected, which was a pleasant surprise. His promptness already set a positive tone for the service. Ned quickly diagnosed the issue and efficiently replaced a necessary part to get our air conditioner up and running again. Within a short period, my family was able to enjoy a comfortably cooled home, thanks to Ned's expertise and dedication to his work.

Emerson, who also owns this business, was fantastic with several (perceived) electrical issues in our home! His expertise and positive attitude made for a delightful experience. We have now submitted 2 claims to CHOICE and both resolutions were timely and wonderful experiences with technical experts! Great choice of businesses by CHOICE Home Warranty!

I am writing to highly recommend Jaguar Installation for their exceptional service and expertise in appliance repair. Recently, Jaguar Installation came to our home to fix our dryer, and we were extremely impressed with the quality of their work. From the moment Technician's arrived, their professionalism and attention to detail were evident. They quickly diagnosed the problem with our dryer and explained the necessary repairs in a clear and concise manner. Throughout the repair process, [Technician's Name] demonstrated a high level of technical skill and efficiency, ensuring that the job was done correctly and promptly.

I was contacted on today 7/5/24 by Choice Home Warranty! I was transferred to a Cust Serv Rep. I think his name was Chris ** or **!! He was a bit reluctant to give me his name. He was totally customer-focused, very kind, he knew the business, well prepared to answer my questions! I’m 83 yrs old, he was courteous and patient! He sounded much like my great grandson, very helpful and took the time to help me ! I’m very grateful!!

It is very easy to file a claim. I have had one previous claim on my Washer. It was handled quickly, and my washer was up and running with a new drain pump assembly within a few days. I would definitely recommend Choice Warranty to my friends. Thanks for your service.

I was skeptical about purchasing a home warranty and researched a lot of companies. I was amazed at how fast things were handled when I put my claim in. Within an hour the plumber called me and was at my house within an hour. I have a dual flush toilet that was running and plumber had to order part and Choice approved claim within an hour. Just waiting for parts to come in so they can come back and install. Thank you for the extremely fast, no-hassle process.

My garbage disposal was replaced within a few days. The system of submitting the claim and being connected to the technician was stress-free. Choice Home Warranty moved professionally upon my notification and immediately issued my claim number and allowed for repair of the damaged part. My experience was pleasant and business-friendly.

Got super high inflated price to replace a water heater by CHW contractor who refused to negotiate. Contractor asked me to pay over $1600 for additional work. I talked to CHW resolution team and I was able to agree on terms that saved me almost $500. The work was completed by local contractor who even included the water heater disposal for no additional charge.

You had a bunch of weasel clauses like 1. We don't cover the pump in Air conditioners. 2. We don't cover leaky water heaters. 3. We don't cover failure caused by rust. 4. We don't cover anything outside home, etc. The salesman said you don't have those weasel clauses anymore.

First time using Choice. Had Sears Home Warranty for years but last two to 3 years poor. Changed to Choice. The person I talked to was very helpful although hard to understand at times and had to have her repeat. Got the two claims in and now waiting for email of who and when they will be coming out.

Although we were a little disappointed that it took over a week for a technician to come to repair our air conditioner, he was very professional, personable, polite and did a good job. We have had Choice Home Warranty for over five years and have had excellent service. I would certainly recommend this company!

I looked at the email, it said and it had July 11th. Called Mr **, there was no way we could wait for them to check it and then for parts after. I told him it was 85 in here. He said he had a stop in Valparaiso and he would come and look at ours I so appreciate that.

Shawn was very pleasant and helpful. I really don't need to elaborate. I will review my policy and share it with my husband. I hope I am pleased with the policy and fee after I have a chance to read it. I do like the fact that I can cancel with no fee. That is all I have to say for now. Thank you. Roberta

Got a policy last night with zero confirmation number and zero information. The website showed an error message when I called back to ask for my refund. The sales reps were rude and kept asking me why. If this is what I do all time, both times they kept asking me why. The second guy was extremely rude.

I would definitely recommend my technician. He was very responsive. He got here at the time he said he would. He explained why the problem was happening, and then he fixed it on the spot, and he did it in a timely manner. I would definitely recommend him to family and friends!

Claim #: **. IF I COULD RATE THIS COMPAY ZERO I WOULD unit STAY AWAY FROM THIS COMPANY. DON’T FALL FOR THEIR FALSE ADVERTISEMENT. When you call this company they sell you they are the best and will repair anything and they have the best technician. This is far from the truth. Don’t fall for their lies. This is the worst warranty company. I have been trying to contact the claims department for over 2 weeks and no one has contacted me back.

The repairman was great. However, I was given an original date and then it was cancelled and I had to wait a week when there were very hot temps. When asked to see if someone could come sooner I would have to cancel appt. That was ridiculous!! I wasn’t going to cancel a sure thing and then end up with a later appointment.

Winston did a great job and was friendly. He explained maintenance that my garage doors need yearly to last a long time, which I was not aware of. He performed the maintenance needed and negotiated the price with me. I would use him again in the future and recommend you a friend or neighbor.

I didn't rate you a 5 star because after the tech left after finding the problem. I got no update when the problem would be fixed. I waited 2 days before I started to e-mail everyone. I feel if I didn't start the process I still be waited for the hot water heater to be fixed. The Tech Mike did a great job, TemperaturePro.

I put my claim in on 7/3/24 and received the appointment on 7/4/24, the holiday! I am very pleased with your response time and commitment to your customers, wow! I am so glad I switched from AHS! Forgot to mention, I had appealed a denial for electrical work. The case worker got back to me soon enough, took the time to explain the denial, was patient, well-informed, professional and courteous. Keep up the great work!

My AC went down on Friday. I called for warranty repair right away. It took until Monday to get an appointment set up. The appointment was for Tuesday afternoon but the technician didn’t show up. I got a text over an hour after he was scheduled saying that I was rescheduled for Wednesday afternoon. I called the company and told them that was unacceptable. Since I was obviously the last appointment for Tuesday, I should be the 1st appointment for Wednesday. The technician showed up early Wednesday and resolved the problem but I was without AC for almost 6 days in searing 100+ degree heat. That’s not 5 star service.

Tech checked and discovered the problem, built the part, installed it and checked to make certain it was fixed. All this was completed within one half hour. He assured me that he would return promptly if there were any issues. Excellent service and would recommend Highland in the future. Very good.

Choice Home Warranty is unprofessional service with their poor service desk and unskilled customer handling. They have tie up with local vendors with unskilled and money minded. I have a very bad experience with one of plumbing request which is still unresolved. Choice home warranty scheduled a vendor named Steagall Operations LLC. Tech visited and asked for service fee with no work on the claim and just went way. When I put stoppage on the check due to no work carried out, vendor kept calling to my phone and threaten me to clear the payment else he will Take me to court. Choice home warranty is not at all taking any responsibility. This warranty company is run by classless. People with no service ethics or customer handling.

Thank you Choice Home Warranty. You were there when I need you respond quickly to all service needed. Recommend you to all my family and friends. Clled for a service repair on my washing machine. They came within a day or two. Found the problem with a new motor in it. Thanks again.

This is my first experience dealing with a claim. Because I do not live in a large metropolitan area, I was concerned about the service I might receive in filing a claim. I filed the claim on a Saturday and a repairman was here on the Wednesday. The technician was prompt, polite and knowledgeable. A part needed to be ordered,

The technician before the set time which was great. He thoroughly looked at the washer inside and out and with his expertise he found the problem and was able to get the exact parts, etc. and before long, my washer was repaired. I sincerely appreciated his knowledge his expertise, his kindness, his courtesy, humor and his determination to repair my washer completely. EXCELLENT!!!!

I have had my home warranty with Choice Home Warranty since 2021, so it has been over three years. I have had several issues in my home which have needed repair. Choice Home Warranty has come through with every problem I have had. My experience with Choice has been all positive. I have signed on for another three years with this company, and it gives me such peace of mind to know I have this safeguard.

Was having difficulties in getting my air conditioning system back online. The first vendor that came out was really not very professional and was trying to take several shortcuts. After several days of showing up with incorrect parts, I asked CHW if they could replace this vendor. They obliged and within a day or two the AC system was fixed and back online. The communication that CHW provides is where I see a big difference from other warranty companies. The communication is superb at CHW. Glad I made the switch to them. Happy customer

Pro Integrity Plumbing Corp was the company that came out to do the work. It was very easy to make an appointment with them. The technician was very professional and helpful by showing me the problem and how to fix it. I'm very happy with the experience and if I need to call Choice again for a plumbing problem I'm going ask for Pro integrity plumbing to come and do the work.

My AC compressor failed just before July 4th and I called the number in your warranty policy. Within 8 hours you found a technician at Smart Choice AC in Houston. They scheduled me 8 days out in 100 degree temperatures for repair. This was stressful considering the conditions. After discussing with the service company, they worked with me to expedite service during the repairman's lunch hour in 36 hours. The service was timely, effective and high quality and the day before the holiday. This was met a critical need. I will use this service again. Thank you!

You were very prompt on getting a repair man to assess the situation, poly since the washer couldn’t be repaired, we were promptly contacted by a adjuster..We were offered a settlement amount..Can’t replace for that amount, even on sale, a bit disappointed. Claims adjuster was very polite and explained your policy.

The two techs that came to my house on Wednesday 7-3-24, were the nicest guys. Very professional and polite. Fixed the problem and kept it moving. I will definitely refer Choice Warranty to my family and friends. This was my first experience using Choice Warranty and the guys called ahead of a scheduled appointment and actually showed up early.

Dwayne of CDE Appliance Repair was wonderful. He diagnosed the problem right away and fixed the oven issue. He was prompt, professional and came to our house the afternoon before the 4th of July holiday. We recommend Dwayne and CDE Appliance Repair for your appliance repairs. He saved us the cost of a new range.

It took longer than expected, but that was due to our equipment. When the part came in the tech did finish the work. Choice and the tech were both professional. They both did their part and the work did get done. Choice did a good job for this claim. I will wait to see if I have another claim and how it is handled.

We are very satisfied with Choice Home Warranty. We have had 2 claims and both were handled by exceptional customer service. I totally recommend the company and will continue to have peace of mind knowing that my house is covered for any unexpected issues in the future. We have had other companies that provided us with warranty but they don’t compare to the service we received from CHW.

I'm happy I got my called in to get my warranty. I knew exactly what I wanted based on my referral. I was turned off after the rep placed me on hold and tried to belittle me when I informed him that I was not interested in the extended 3 year package. Going forward, I would prefer for the rep to pay more attention to what i actually wanted instead of trying to upsell me.

I am extremely pleased with the work performed by the #1 Garage Door technician. He was thorough in evaluating potential areas of concern, i.e., wiring, circuit board, LED bulbs. He was very organized and helped in offering suggestions to improve the operation of my garage door. Additional work is required to make the garage door open correctly and I would like for him to perform this service.

The service technician suggested changing out the nine ceiling lights to LEDs. Because of the lights that were in there are drawing right at 600 watts and that’s all the dimmer switch could handle and he said that was the result of the dimmer switch getting extremely hot. The service technician arrived in a timely manner, and was extremely informative.

The 2nd plumber assigned was very prompt and professional. I was told what the problem was and that they would submit their findings to Choice Home Warranty. The water leaked from my attic through my main bathroom ceiling. I don’t know what else to say about the situation. I don’t understand the extra fees attached with the installation of a new hot water heater.

The service technician arrived in a timely manner. He helped me so much by giving me his last appointment. I didn't need to take another day off. He did a great job with the repair requested. He was a person of good manners. That is awesome. He was paid when service was complete.

Acute Comfort Serv, were the one's they sent to repair my A/C last year. They came right on that same day, Thank God because it is to hot in the summertime in Texas to be dealing with this heat with fans, You Heard Me? So Yes I would refer Choice Home Warranty, so far we good.

My AC system was down. No cooling in the house now, also my refrigerator not working properly. No cooling inside the refrigerator. I talked to your representative and he’s going to get the person calling me within 24 hours to setup an appointment? I’m still waiting for your service technician to call me or come to my house to repair.

I was told by the technician that it was low on freon and the fins were dirty and bent. He added freon and we cleaned the fins. Cooling is worse now than before he came. The fins have been in the same condition the whole three years that I’ve lived here and it has worked just fine until this season.

I am Very pleased. The Plumber knew exactly how to fix the problem. He arrived on time and was very courteous. Would definitely recommend Choice Home Warranty to my friends and family. Paying $75 for a service to fix and replace any appliance, electrical or plumbing in your house is a very fair deal.

Choice home Warranty sold me a policy Jan. of 2024. Read reviews, and the salesman promised fast service, great customer service, the works! I had to make a claim on June 21st of 2024. My first and only claim... nothing... I called them for 2 weeks, and repeatedly was told the claim was escalated. Mind you, this was as simple as a garage door opener...They could not find a technician in my area. They sold me a warranty with no way to honor it? The took o my money, but had no plan in place to cover. They "offered" to let me find my own technician. That would have lead to more headaches and me paying out of pocket. This company had no intentions of ever covering my claim. I demanded a refund of my payments since Jan, since I was technically not covered, but refused any reimbursement.

Very professional on the job order. Not recommended to use the tech to do job around the house. They rip you of and if you complain they will come very aggressive especially if is not a male at the moment in the house at the time that they are working. Because they do the job in the side you have no insurance. They cut corners and you have no way to complain to no one and left with a bad situation!!!! Love Choice.

The young man that you sent here to excellent job, he presented himself in a very professional manner, and had the unit repaired within an hour. You’re lucky to have him as an employee. I’m sure he will do quite well. Seem to be quite knowledgeable. I used to run a repair business myself. I would’ve been happy to have him working for me.

Seth answered the phone when I called to inquire about home warranty service. He was very professional, answered all of my questions and gave me some options that I was not aware of. I was undecided on which home warranty company I would select, but Seth was very instrumental in my decision to decide on Choice.

The Tech that was provided was EXCELLENT, and had a great attitude, and his work was phenomenal, he was quick and efficient, I would recommend him to anyone, he was on time, he called to set up the appointment, and called again to ensure that we were going to be present. Just an all around great experience, and these days, that’s hard to come by, I’m glad I chose Choice warranty.

A blade broke on my garbage disposal and it couldn’t be fixed so I received a new disposal. Didn’t take but a few days to replace. I was originally told by service guy that it might take up to 2 weeks for the disposal to come in but it took less than a week.

I can very factually tell everyone that Choice Home Warranty is a total FRAUD. They would charge your money and refuse to provide your entitled coverage. When I filed a claim within the coverage period, they would send a tech here and charge the service call fee. Afterwards, I received an email informing me that my claim was denied because the failure was not caused by normal wear and tear. When I appealed and called their case manager, they provided an inconsistent reason why I was denied. They would think 100 ways to deny your entitled contractual rights. I have already reported this company to the FTC. The State Attorney General's office would be next. Please do the same if you have been defrauded. I am sure there are many people who have had similar experience. Please use legal actions against this company and defend your right.

What a complete joke. Have had them a year because my realtor bought it for me with my new home purchase. They have been the most unprofessional and unreliable company I've ever used. Such a scam. This recent experience I've waited over a week for some sub par contractor to come out and fix my ac. Was scheduled yesterday between 1-5. Took off all day from work. No one ever called or came by. They then rescheduled me for this morning between 8-12, again no one called or came and now they are trying to reschedule for Friday. Horrible customer service! Will not renew and no one I know will throw their money away on this shady ill ran company.

I was ready to cancel my policy and was very frustrated with the service until I talked to the case manager Sophonie **. She listened to my issue and helped me out getting a rep to come right away to help with my leaking refrigerator. It's still not fixed but the repair person came out and ordered parts. Hopefully this will fix the issue.

Gave me $300 for a new stove. Show me where that’s the manufacturer price. I’m not buying it. Sent a guy to look at roof damage. He never looked at the roof and they won’t give me my $75 back. That’s fraud. I do not recommend at all!!!! They take forever to deploy anyone.

This company does not meet minimum expectations one would have. For instance, sending a service technician who would collect the service fee first and then bail saying they're not qualified even though they picked up the claim. On top of it, the assigned service providers do not honor the appointment and they do not provide any speedy service for issues needing immediate attention. It's like trusting a company in the hot summer month only to find they won't cover cooling issues because of their service providers network, not willing to provide faster service. I ended up canceling both of my contracts, with the supposed resolution customer representative showing no interest in retention.

Received fast, efficient, and expert drain unclogging service by Louis, That Drain Guy. He had all the right equipment and found the problem quickly, explaining the problem and the process along the way. Would use him again. I am glad that I had Choice Home Warranty policy to cover the costs.

The response time on my claim was excellent. The service representative was friendly and explained the issue with my dryer clearly. He went over the issue and showed me what he would need to order to fix the dryer. I would definitely recommend Choice Warranty to my family and friends. Excellent response time and service.

I had a good experience, the technician was courteous, knowledgeable, and friendly. The only complaint I have is that the technician didn't clean up after himself, but I would still most definitely recommend him, and the company. I failed to mention scheduling was a breeze, I was automatically scheduled, and they reached out for a sooner appointment, but I was happy with the originally scheduled date and time, and they understood.

Our experience with the technician went very smoothly. But with Choice not accepting his diagnosis left us with our ac not working correctly while they searched for another technician. After 2 weeks we decided to have the unit replaced ourselves. It seems like every claim that we have made with Choice Home Warranty creates more anxiety than it is worth.

Absolutely trash..Been 3 weeks to get refrigerator repaired and still waiting...Now to point I'll just cancel and money I save from paying them will pay for a new refrigerator..Most horrible experience I've ever had.

I have been without hot water for over a month. They are reassigning my claim for the third time. The second technician that came to service the unit said it needed to be replaced. CHW refused to accept this so they are searching for another tech. With hundreds of plumbers in CNY, it certainly shouldn't take this long. Completely unacceptable!

I had different feelings about obtaining Choice Warranty after reading reviews - some positive some negative - I hope it is not the latter. I place my first claim in over one year since joining Choice. So far, not good! It has been over 24 hours and of yet to receive confirmation of my claim - no air conditioning.

Not happy at all with your service, always good in the past. Offered us under $400 to replace our stove. Please let us know where we can find a stove comparable to ours for that little price. Don't know where you all shop it would help us to know. We agreed to take Lowe's gift card, was the only way to get any satisfaction from your company. Asia said, we are very dissatisfied with your company at this time.

Central air not working. System kicks on but not cooling at all. I'm disabled with health problems and need the cooling so I can breathe and this is also needed for my heart condition. I've tried turning it off and back on, changed filters and to no avail. At a loss as to what the problem may be. Not seeing any signs of leakage.

First of all I was not told the policy would not start until August; second I received two emails with different price/month costs; and third each email had different addresses for coverage. I tried to contact the person who sold me the policy and that was an impossibility. When I called I was told to leave my number and someone would call me back--never happened. I want to cancel this policy. I don't know how your company is number 1. Based on my experience it is a failure.

Took 5 days before someone accepted my claim. Without AC and it over 90 degrees in my home; that was hard to deal with. I hear there are other home warranty companies that their claims are accepted faster than Choice. Very disappointing. I have some things to consider moving forward.

Tech was professional and knowledgeable. Just wish that the company had a computer to hook up to AC system to ensure all was being read and verified. We talked about my Dad working in AC long ago and that they had a check list to go over. Marcus was a great tech and explained to me all the checks that he did and the readings.

SEBINO Home Services was excellent on time and performed the work in a timely fashion, My hat goes off to him and I thank him and Choice. When he came he was very polite. Thanks to the new technology he was able to handle the problem right away.

The By Polar technician lying and they don't know what to do. I don't recommend it them to anyone. Because they are not solved my problem. Just take 2335$ and no knowledge. I I want to make claim on them. But the last technician is very knowledge and good experience.

I made a report for water heater and they gave me the information of what I needed to do to have my water heater evaluated get an estimate and to get it repaired after they okayed the estimates from a professional company that I already worked with. They seem to be organized company and do quality work to stand behind what they believe and they recommend. I feel that it's important as a homeowner protection plans so you're not prepared for the things that can break down and make it very expensive for a homeowner.

I have consistently been disappointed with Choice. Their technicians have been consistently good when allowed by Choice to do the work. This week was a major exception. I filed my claim online. Within a couple of hours Choice was back by email letting me know the assigned technician. The company called me within an hour and had the technician out that afternoon. Got the garage door fixed and paid extra to have a non warranty replacement done. Well done by all!!

Christopher ** was so professional and detailed with the explanation of the warranty and how it would benefit us with our home purchase. He reiterated the advantages of your warranty, addressed the horror stories I told of friends who took out home warranties with other companies, and was patient and detailed in his answers to my "What If?" questions. Before the call ended, the information was in my email and I felt peace of mind. Well done!

Choice Home Warranty is the worst! Their basic line is that "is not normal wear and tear" then decline your claim. I had a claim in, they said they'll get back to me, after I had not heard from them, I call them and was told it was past 30 days and I had to open a new claim and pay the fee again. I've had several incidents in the past couple of months. I would not recommend them at all!

Al was very helpful and professional! Highly recommend! He showed up when he said he would, he did the job right. He was also very pleasant. HIs wife came along to help. So nice to have a family owned business!!

I got an email from AMAC about Choice Home Warranty. I clicked the link & filled out my info. A few minutes later, Brian from CHW called. He provided the price information, including for our pool, and we signed up. Price was cheaper, both monthly and for service calls, than my current home warranty company. Smooth process!

The company came out to evaluate my dryer. We've been having issues. He came up with some solutions, but they were. Yes, we had our dryer vents cleaned about a month ago. So I know they're clean. He checked out the dryer. He said everything is working correctly. Everything else potentially was I guess On his part.

I am over 80 years old and I'm not very good at the computer but I am being told that you can not send me a copy of my agreement. I don't think this is the best policy. Thank you for taking my comment.

The technician was on time and went to work to look into the problem and solve it very quickly. He checked the ceiling light to make sure it was wired properly. The problem was solved with finding a faulty switch and making sure both of the switches worked properly for the light. He was polite and knowledgeable. I would hire him again.

Choice Home Warranty is a terrible, fraudulent company. They do not cover any of the claims you file - and are a complete waste of time and money. They also illegally make it very hard to cancel your policies. I have called at least 25 times trying to cancel my 5 property policies, I just get transferred, hung up on, or sent to an automated system that take my contact information and never calls me back. They do in small print have a "click to cancel" button in one of their countless spamming emails they send you - I was able to cancel through their non-user-friendly email options and have cancellation proof of some of my policies. It does not let me go through this prompt for all my policies.

The process of filing a claim was very frustrating. Our claim was filed April 28. After many calls, we finally had a rep come June 28. We got a new water heater July 2. The rep did a good job. We think the time it took to get anything done is too much.

I was searching for warranty companies and Choice was shown as number one. To look at the plans offered, I inputted contact information. What they cover meets our needs. We received a call from Chris shortly afterwards. He was very pleasant, professional, knowledgeable and persuasive (without being pushy). He patiently explained the warranty process and answered our questions. I like the 30 days we have to really read the fine print (the information was emailed) and the option to cancel anytime. I think we are going to like this company. The deductible is not high either.

The disposal needs to be replaced. Found a problem with kitchen sink. Why does this need a second payment of $75. I think it's excessive when the repairmen found an additional problem while in the house.

Customer service was very pleasant. Not too pushy but offered a lot of knowledgeable information. I hope to be pleased with the service if needed. I don't have anything else to say this is review tough. I hope I chose the correct company at this point it isn't looking good.

Our Tech was on time, knowledgeable and friendly! He texted when he would be here and he was able to diagnose the problem quickly! He gave a detailed explanation as to what parts needed to be ordered and once approved, he would be back to complete the repairs! We are looking forward to having the repairs completed.

Arrived on time. Pleasant and professional. Cleaned up area after working on refrigerator. The one problem with service it takes so long to get a technician. I'm not happy with the time you have to wait before you can get a technician to come to your home for service. I've had food spoil several times.

Timely service is not a plus with this CHW. Clients should trust the technicians that are scheduled and should be able to use a company that has been out to their home before. The automated process provided by CHW is not very well maintained. Personally I don't think I will continue to use CHW as my home warranty provider.

Once second repair man arrived it went well, but waiting for Choice to finally decide the first repair man was correct it was way too long. We had no air for over 20 days. M & S Repair were great. Both Mo and Ricco most helpful once they were given the go ahead.

Our air conditioner broke on one of the hottest days of the year. Choice Home Warranty was able to get someone out to us the next day, and the repair person was excellent. He figured out that our compressor was burned out and repaired it on the spot. The technician was friendly, knowledgeable and made suggestions to maintain the new compressor in good shape. It was a great experience and would have cost much more if we had not had the home warranty.

We are happy that the oven is now repaired, but CHW sending the first part to the wrong address, set the repair to an unacceptable timeline when it didn’t need to be. Service rep was very good working around this problem and worked us in as quickly as he could after the part finally showed up 3 weeks after the initial service visit!

Bosch Brothers was able to come a day earlier than scheduled which was excellent. They did a great job & got my A/C system back up and running very quickly which in Florida is important. The technician was very professional and explained everything that he did regarding fixing the problem. I would definitely use them in the future.

Toilet would leak every time it was flushed. The seal was broken between the part of the toilet that seals it to the floor. The technician diagnosed the problem and fixed it in a timely manner. He was pleasant and knowledgeable about his craft. I would definitely use the technician and the Choice Home Warranty Company again as I have in the past. Choice Home Warranty consistently sends professional people who know their jobs.

Georgia Appliance Pros (Gary & LaTonya) I don't know where or how to begin to talk about their caring and outstanding professionalism. I am 79 years young and I have seen a lot, but never have I encountered two professionals such as those two. Judging them from the quality of repair people out here today, they were like I called "Heaven" for this repair and God sent two "Angels!"

Technician Rick not only got here 3 days earlier than scheduled (in fact, the very next day after reporting claim); determined the problem and had the problem fixed (New Capacitor) within 20 minutes! CHOICE will always be my choice & I will definitely keep referring them to my family & friends!!!

As of today 7/2/2024 my claim has not been completed, I put the claim in on 6/16/2024 regarding the condensation pump leaking, we have kids and there was water everywhere and when I called, they said it was not their issue that Choice warranty did not covered that. They are not able to provide quality vendors. I renew my policy because I had a great experience with customer service before, I even told friends to buy it and they have also experienced the same delays.

Our technician came. found the problem and fixed it and we are cooling again. Thank God for miracles, I prayed to God the technician would have the part on his truck and could fix it yesterday and he did because it was so hot in our home you couldn't even stay inside.

I have filed claims and quickly I received professional company to look at my claim. He went through areas where a problem could be. He went through our attic and on the roof to see where the problem could be. He concluded his findings the leaked must be in the wall.

I have to have toilet repaired since the first plumber service had a problem getting me a technician, repair request went in June 21, 2024, they said could not get technician to me until June 27, 2024. So called you guys back to get another technician until July 1, 2024. To me this service to me was unsatisfactory. Luckily I had another bathroom to use or I would have been going to the local grocery store or gas station to go to the bathroom for nearly two weeks really bad for having paid for service that could help me.

After careful consideration and researching various options, I decided to sign up for Choice Home Warranty Program, and I'm so glad I did. The process was straightforward, and their customer service team was incredibly helpful in answering all my questions. Overall, I'm impressed with Choice Home Warranty Program and would highly recommend it to anyone looking for reliable home protection. It's a wise investment that has already proven its value, and I feel confident knowing my home is covered.

I was disappointed on how long it took to get scheduled, waiting 11 days is too much. There should be no more than 3 day turnaround. I feel I'm not getting my money's worth. It turned out to be a burned fuse on the electrical box so it was fixed, no waiting for parts or additional days.

Elliot ** did a fantastic job explaining everything to me in detail and even offered a discount, which was a pleasant surprise. I was so impressed with the service that I had my parents switch over today as well, also from American Home Shield. I'm genuinely happy with the savings I'll be enjoying from here on out, as I'll be saving about $50 per month with the switch. Overall, the experience has been smooth, and the financial benefits are significant. Highly recommend!

The claim was cancelled. The service person said he could handle it with his personal company. He was going to get price for part. He never called or text us. He did not return our calls to his phone or his office. We will find someone else to repair this problem at our own expense. We most likely won't renew our warranty when this one ends.

The gentleman I spoke with was very mannerly. He explained everything I asked about. So I purchased the warranty for my home and I will recommend this to my friends and family. You can’t ask for a better experience. The gentleman I spoke with was able to give me the names of the service providers that are available in my area.

I worked with Jerry ** and he did an incredible job of helping me get home warranties for both my properties. He also made sure he took care of me, providing me some incentives as a disabled veteran. He also did not bog me down in unnecessary details; quickly answered my questions.

If I could give the company a zero for a rating, I would do that. I filed a Choice Home Warranty claim on a 4 year old GE Commercial grade residential washer that costs $1,000. After paying $85 in fee to have a guy tell me the washer needed a new tub, they said they would not repair and offered me $343 to replace the washer. After the $85, they're basically offering me $258 to replace my washer. It is $949 plus tax to replace. I appealed the decision, and the appellate customer service manager, said that's all they could do. He implied they could buy the washer wholesale at that price. I asked him to purchase it for me and he rejected that plea saying they didn't do that. These warranties are worthless when it comes right down to it and you have no recourse. Stay away!!!

The rating listed is deceiving. They have the lowest prices but do not provide quality honest service. They do not cover anything as sold by the sales department. Senior Citizens please be aware as the sales personnel feel comfortable lying to you. Their goal appears to be to try to find a way not to cover the service request. They also never respond to your appeals. Pe-existing, not normal wear and tear and find your own vendor if you want faster service are a few of the excuses given to me. I have since cancelled them. One of my biggest regrets is I gave them 5 referrals and now all 5 referrals are upset with me. I gave the referrals to get the free months for every referral, well that did not happen. BEWARE CONSUMERS!

Since there were no technicians in my area, I was able to choose one. The technician was from Greene's Water Wells. He was professional and has made the repair. I am rather disappointed that my claim was denied. The switch was not bad as it had already been replaced by our son-In-law. As soon as power was turned back on the tank burned up the new switch. The technician had to replace it due to the tank being bad. Also, I feel like the service fee of $60 should at least be refunded. Our policy renews next year and we will not be renewing it due to the fact that the last 2 claims have been denied.

I bought CHW in good faith. The 3rd tech said system needed to to be replaced. CHW work order - replace condenser, plus $1165.00 charge for us to pay. Tech said it best, “CHW is greedy and dishonest”, he closed his account with CHW. CHW kept saying “our records indicate we are making progress in your claim”, when they have not done anything. After going over issue with our “dedicated Case Manager” this morning, she was very matter of fact and did prove what our last tech said. Very impersonal.

I file a claim, they send me a tech. The tech reports back and a deal for repair costs is generally made. I've had other services, but Choice is the best one out there to date. The people they send appear to be good at their fields of business and thereby I am satisfied.

I had my 50-year-old toilet and flange crack. This was their reply, "This is not a failure that occurs under normal wear and tear conditions" and denied our claim. How is a 50-year-old toilet breaking not wear and tear? I had to wait 10 days to get an appeal conference. No luck there.

The tech was great, our only concern with this company is the time it takes from when you request a claim to when it gets resolved. You have to wait days for the tech to come out then wait another 30 days to receive the e-card to be able to replace one of the appliances.

Ace Team was very professional and knowledgeable, in what he was doing. He explained the problem he showed me the part, and he showed me the box that it came out of. My air conditioner was fixed with in a timely manner and I would definitely use them again. Very professional company.

Luke was nice, Professional, informative and brief. I am a return customer and it appears that I called at a good time and qualified for the July 4th promotion. We went over the plan which is what I previously had that included coverage for my second refrigerator.

Absolute worst experience, we would not recommend this company at all. The customer service was very frustrating and slow moving. Choice was extremely responsive prior to signing up but once the contract was signed it was difficult to get a hold of our case manager/s, they never followed up. Our case managers were John ** and Yuselin ** - we sent several emails, left voicemails no follow up/ no response to emails. When I finally spoke to J. ** he was dismissive and not at all empathetic, his tone was very condescending. We have had a pending claim now for over a month. Choice contracts with subpar vendors so the technicians are also not always the best and most responsive either. The overall experience with Choice was painful and beyond frustrating. Please seek elsewhere for your home warranty needs.

II must admit, I was a little skeptical of home warranties as I had not heard good things about them. I searched providers in my area and Choice seemed to be my best option based on my location, so I decided to give them a try. I had an issue with my AC and they provided me with a tech. I could not have been happier with the young man who showed up at my home. He was very thorough, professional, and knowledgeable. It was early evening, and I am sure he was ready to go home but he took his time including going into a hot attic. Choice came through for me and I was incredibly happy with their choice of company/tech they provided. I am so glad I decided to take a chance on a home warranty and glad I chose Choice.

I had a sound of water in my fireplace every time it rains, I called them, they sent a technician, he couldn’t know the exact reason, he told me I have a leak in the roof which was not correct, he told me it not covered by the warranty, and he can fix it with $200 out of the warranty. He came another day to do it, he worked 10 minutes. I paid him the $200. After that I still have the same the same issue. He stopped answering my calls and the company rejected even to send another one to do the correct inspection.

I had a severe issue with my kitchen sink/disposal stopped up. There was no way any usual home remedies were working; sinks just filled with yucky water. It was more stressful because I have 2 nosey kitties that I worried about getting into it. When I received an email that my issue was assigned, date was 2 days away. I called SAB Plumbing and asked for quicker service. Ashley (owner) said only thing he might be able to do would be to come about an hour before his usual 8am starting time. At 7:15 the next morning he was ringing my doorbell. Quick efficient service, yes! I would definitely recommend SAB Plumbing!

Refrigerator repair incomplete. Still have the problem as before service call. Refrigerator leak water from icemaker. When filling ice maker floods kitchen floor. Still have same issue. Refrigerator still leaking water after two repair attempts. Service techs were good but no repair. They replaced two parts. A circuit board and the water valve, but still leaking water from the dispenser.

CHW tried several times to repair my furnace. Upon determining that the furnace is now unrepairable, CHW has committed to a replacement, thus honoring their commitment of "if we can't fix it, we will replacement". This has validated the fact that I chose a company that stands behind their word. I would recommend Choice Home Warranty to my family and friends.

We were very surprised by placing a request on a Sunday a repairman would contact us & come to our home for the repair. We were thankful that we would not have to sleep in a hot house another night. We were very pleased with the promptness of receiving the phone call and time to get to our home.

After the technician came to fix our washing machine, he submitted a recommendation that Choice send replacement funds in lieu of repair. Within two days of his recommendation, I received an email from Choice with a generous amount that they were going to provide for me in the form of a Lowe's gift card.

Not only easy to schedule, but the next available date was was 2 days after the request. My request to order parts to prevent repair delay was approved via the chat session within a couple of minutes. Allpro Appliance Repair were Professional, competent and cleaned up like they were not there.

After several weeks of waiting for claims filed initially on 6/10/24 without a response, I managed to get a technician scheduled within 48 hours of a second, lengthy call to Home Choice. Presently, 1 day later (6/30) I have 2 ongoing denials for appliance services (one issue is actually dangerous) that I was initially assured would be covered. Appeals have been submitted and I cannot rate the service of Choice Home Warranty until those appeals have been addressed. My technician, Shawn **, however, was exceptional and I would recommend him unconditionally to my family and friends.

The service tech was on time and did a great job repairing our dryer. We were happy with Choice Warranty and will continue to use their services at any time we need covered services. Thanks for your job well done .. I do not Know what I can say about the great service.

AC was not cooling. I have taken Choice Home Warranty for all my equipment but looks like it's little tricky. They provided just temporary solution. When asked for permanent solution for my HVAC system they mentioned we have to prove what's exact issue and so on… but they take service charge every visit. Finally there is no good solution I received and not sure then why do I pay for this service.

It was my first time using the warranty service. Glad I purchased it for my new home. Right away, 3 appliances were not working properly. Choice quickly made arrangements for a repairman to contact me. I am hoping repairmen are as quick and easy as the person from Choice was.

The technician, Leo **, sent in 8/9/2023 to repair A/C unit was less than a 1 star and did not provide proof to me or Choice Warranty regarding the repair of unit. They did not return phone calls and were supposed to reach out to you last year when work was done within 2 weeks of claim being turned in. I never heard from repair company or Choice Warrant again. Since you did not follow up with them and they never sent me anything, I had to pay the full bill because you denied the claim on 6/27/2024 which was a different unit. I also have my units serviced every year to make sure they are maintained.

This company has been an absolute nightmare. I had a leak in my upstairs bathroom. They failed to get a technician to fix the problem so after a over a month we ended up getting someone ourself. They sent the form for us to do this then after it was fixed They are saying they aren't going to reimburse us. Crooks! Do NOT pick this shady useless company.

Our technician from Airduct Care Heating & AC, Rely, was prompt and courteous during his visit. He had to come a long way to visit our property. Although he arrived later than we anticipated, he went right to work and resolve their issue by providing additional Freon to the unit. I would have him provide service for us in the future if necessary.

Recently I submitted a claim to Choice because one of the heating elements in my oven broke and almost at the same time I had an issue with my microwave. The same company came out to handle both items and they charged me 2 times for coming out. I thought this was done in poor taste. I understand there is a service fee, but it was the same company same time same person...the fact that they charged me 2 service fees really soured me. I hope they can make this right.