Choice Home Warranty Reviews

I wrote to Choice last weekend about my Microwave not working. I did get notice that someone would be coming on Thursday afternoon. I could not be home at that time. I called and left a message with the phone, did not talk to a person. I was texted to leave a message, I did but did not get a response. I called Choice and they told me that they too called and left a message. I called Choice the next day and still did not get a response from the technician. On Thursday I did get a text saying they were coming. I was finally able to get them to respond when I texted that I need to reschedule. They came on Friday afternoon. I was told that they could not fix it and I would be informed the next day what would happen next. I did not get any response from Choice. I am still waiting to be told what will happen with my microwave. I have been without a microwave for a week now.

I called Home Warranty for an electrician to service a kitchen outlet that stopped working that also made my microwave stop and an interior light dimmer switch with a short. The process of opening a service request was fast and easy. An electrician emailed within hours for a same day appointment, he called to confirm. Service was effective and fast. This was my first time using my home wary and I am very pleased.

I’m waiting for parts but so far this repairman has been very good. However the first repair person that came stated would get in touch with you and order parts then that never happened. My suggestion is never use MsMicrowave. Sears so far is better.

I contacted CHW with a plumbing issue. After 24 hours no plumber in my area had picked up the job. The immediately offered me the reimbursement plan. So far so good. Not sure how it will turn out but I sent in my invoice. Positive that they won’t let me down.

I was without hot water for an entire week with a family of 6. Not an easy task. Difficulty in finding techs seems to be a common theme. The company that finally came did a great job and that raised your score to 2 starts. I would give zero stars for the service to date from Choice. Will probably switch back to American Home Shield with done.

I am truly impress on how my repair request handled very professional and no hassle at all. I was given an option to have it repair and Choice Warranty will reimbursed me, but with my busy schedule I didn’t have time to call any company but Choice Home Warranty found one for me and my repair was scheduled in no time. The technician and the company that was chosen for me is great. I’m very pleased with the repair he did. Technician very professional and kind. I have a great 1st time repair experience. Kudos to Choice. Made my life less stressful.

So far my experience has been good and I haven't had any issues. When I have filed claims in the past, Choice has provided a technician to fix the problem right away and I haven't had any issues. I would recommend Choice Home Warranty to a friend.

The technician was very knowledgeable. However I called Choice on a Friday morning to report that my only refrigerator was not working and they said they couldn’t get anyone here until the following Friday. I expected better service from this company. A full week is too long to go with no refrigerator.

Based on previous experience with CHW, I expected a great response from the CHW phone rep. When I was told I would not see a plumber for 8 days, I explained that I needed a faster response (within a day or two). I couldn't believe it when he responded, "we don't supply emergency service!" To me, emergency service would be a response in hours the same day. I was concerned when I saw that the repair technician was from a distance, but this did not end up being a problem. Fortunately, after contacting the technician, he was able to arrange his schedule to come in two days. Once he arrived, he quickly detected the problem and resolved in short order.

Faucet replacement with Matt from OSP! Excellent job! Matt was very knowledge about the services he provided and went above and beyond customer service. I didn’t know customer service existed any longer. Choice home warranty made it quick and easy to make the appointment. Thank you!

I would highly recommend Thomas at 1st Garage Door, who came to my home to repair my garage door opener, He was extremely knowledgeable (explained what was broken and how he was going to fix the issue). I submitted the repair order on Friday afternoon, Thomas was here Saturday @8:17am.

I tried to use my warranty that states “All parts are covered” however they only partially covered my repair and want me to pay the difference. That is not why I got the warranty. If I could cancel without penalty I would!! Such a ripoff!

Had a little difficulty communicating presenting request for furnace repair. Person understood my request...that was great. Furnace stop working, it appears that condensation is not draining because it fills the drain pipe that must control the heating process...I give up what can be so aggravating than appliance break down so what else do you want.

Garbage disposal was leaking at the bottom and they replaced the whole thing. Also my ice machine wasn’t working and they ordered the part. I love this service. Gives me peace of mind that I don’t have to go bankrupt and pay a Plumber or electrician 100 Hr for labor plus parts!

Telephone representative was professional. Very knowledgeable of product. Explained everything thoroughly. Will recommend to my neighbors. This policy covers all major appliances and has a low trip charge. Currently all my appliances are in good shape. I bought this policy for peace of mind. In the future if anything goes wrong I won’t worry about repairs.

I had contemplated becoming a “new” client of this business because of their spa coverage BUT changed my mind AFTER I was grossly misled as to the amount that would be charged to my credit card. NOT at any time was I informed that $3,150.00 would be charged to my credit card and I NEVER authorized this charge!! This amount was never mentioned!!

When I took out my warranty was told it would replace whatever needed to be done but didn't say you would pay the whole amount. I think you are misleading in your product. In past when you scheduled work contractor didn't know about it and said this happens all the time. Am hopeful things will improve.

I put a call in because my AC unit wasn’t cooling. The technician was very professional and knowledgeable. He determined my thermostat was bad, replaced it and now we are cool over here. It did take 48 hours before a technician came. Fortunately for me it’s May.

I spoke with Anna and she was so professional and made the process easy and she asked questions on my needs and was not pushy to explain any additional program. I will recommend Choice to all that ask me about Choice and their warranty program.

The technician was extremely knowledgeable and had the replacement part for my microwave in his car. He found the problem, replaced the part, reassembled the unit, checked it out, and was gone in less than an hour. I was amazed.

I have changed home warranty service to Choice due to the excellent service from Adam **. He spent a great deal of time explaining my options. Thank you. Looking forward to working with Choice and Adam for the next three and 1/2 years. Thank you Adam.

The Choice Technician arrived at the appointed time. His office had called ahead to let me know that he was on his way to my home. He was very friendly and courteous. He introduced himself as "Joe". Joe was dressed appropriately in a shirt that identified him as an employee of the plumbing company I had been told would be servicing my claim. The van he drove was also clearly marked.. I showed him into the kitchen and he immediately went to work examining my frozen garbage disposal. He tried several methods to free the disposal, but none worked. He then informed me that the disposal would have to be replaced. He said he would have to submit a request for replacement and that I would be contacted by Choice within forty-eight hours by phone or email.

The technician was wonderful! The problem was dealing with CHW. We eventually got a little $ out of them but it was a battle! The poor guy hadn’t dealt with home warranty before and I really felt sorry for him. It wasn’t his fault that I had to spend so much out of pocket!

I have plumbing issue where it seems like the main drain is clogged and water is flowing back from basement toilet when running water upstairs. Put claim in Sunday with Choice Warranty and technician didn't come out until Friday. So had to deal with that until Friday. When technician came out he snaked the drain to find out possible break in the main line. Called choice to figure out next steps but had to wait for company with the technician to submit the report. So I had to call a plumbing company to come out and they came out the same day to snake it again to make sure and they are sending a camera guy on Monday.

Your Sales Rep, Zachary, that I gave my business to, was very good, but so was Amy. However, I do not understand nor appreciate, Choice having a dozen sales reps contact me. That's abusive. I seriously thought about not having anything to do with Choice because of the company's abusive tactics. However, not the Rep's fault. But the name Choice is a negative to me now.

Appointment was set for 7 days later with ANGEL A/C Cancelled their visit. Dishwasher was run over weekend and did not leak. A plastic piece was found on the floor of the Dishwasher. We put it back in place - and no more leak. Cancelled Tuesday May 2 visit by text message to Angel A/C.

Everything in my house from my airconditioner/heater unit to my dishwasher is now covered. Now I can rest easily with that in mind. The staff was very informative and helpful. Everything was explained well. I will definitely tell all of my friends and family about this wonderful coverage!

My experience was great! The service person arrived in a timely manner, and was very pleasant. He solved my problem immediately! He even checked out the slow drainage in my bathroom tub which was not a part of my claim. Everything was handled very professionally. I will call them again, if needed!

Tracy ** was fantastic and did a very good job. She was accommodating in every way and answered every question we had. She has a great disposition and was pleasant to talk to. Nothing else to really comment on. Hopefully the home warranty service is as good as she was.

Since the refrigerator is too expensive to repair, Choice warranty will give me a certain amount of money to purchase a new refrigerator at Lowe’s. They will send me gift cards and I will be able to purchase a new fridge of my choice.

My call to Choice Home Warranty was professionally handled by Albert. Albert took the time to explain the warranty process and pricing of the policy so I felt comfortable. Absolutely five star service. Hats off to Albert!! You made my day.

Luke, your representative, was very helpful, and walked me through all different options which would be best for my household. I advised Luke of my loyalty of 20+ years to a competitor, and found out that loyalty does not matter. My last home service was the last straw. Their fee $100 call out fee, and to replace a $15 part was additional $100. I soon found out band aid fixes were their way to get the job done. I just do not understand where customer service has gone. So, that’s when I spoke with Luke, and he reassured me that we would be treated differently. I’ve done a lot of research in who I wanted to have as my home warranty, and you guys are highly rated through consumer reports, so taking a leap of faith.

Our Washing machine shows an error code and would not fill with water but would not wash clothes, nor drain water; we were informed by technician that the motor had went out! After the motor was replaced the unit is working great!

Refrigerator could not be repaired. Technician at company CHW set up was not scheduled until a week after fridge stopped. He was a "no show" & business would never answer phone or return messages. But, he did sent report to CHW immediately after 2nd appt. CHW made a low=ball offer. Then had to wait days to meet with claims specialist. Offer was more but was told could be up to 30 days to get-e-gift card. By then, it will have been 8 weeks with no fridge.. Unacceptable and frustrating..

Useless humans on the phones. Talked to no fewer than 5 people. NONE of them were able to carry on a conversations. Too busy following the script, to sell, or set appointment or whatever. NO ONE COULD JUST TALK AND HELP SOLVE OR UNDERSTAND WHAT WAS HAPPENING. NO ONE. Put down the script, flow chart, troubleshooting guide whatever. LISTEN TO AND TALK WITH THE OTHER PERSON ON THE CALL. Have a rational intelligent conversation. I knew going in on things that the "home warranty" was going to be worthless and it is. Thankfully it was paid for by the seller of the house. I never would have bought nor will I ever buy or recommend one. THEY ARE WORTHLESS.

The technician was excellent, and it seems he did a great job as the door works well now. We were glad our policy covered most of the repair but were surprised and disappointed that the policy did not cover the one wheel in the track that needed to be replaced. We had to pay an extra $25 on top of the expected $65 copay for that (the gear etc was covered by the policy). The technician and that company were great as he did a good job, was very pleasant and polite, and they called 30 min. before arrival which was very nice.

I am so pleased with every interaction and claim I have made with and through Choice. I really didn't have much hope in home warranties when I bought my policy, I only got it because it was a requirement when I closed on my home. I started with the minimum 1 year, but was so happy with it that I decided to renew for 3 years, and never plan on ever canceling as long as I own a home. They are quick to find capable and friendly local technicians to fix what is going on in a timely manner. I have only ever had an issue with one Tech not showing up, and Choice was quick to help me find a new one the next day. They have been reliable and helpful, and I regularly recommend them to friends.

I paid my $85 dollars, your company didn't paid a thing. You wouldn't ok the unplugging. I was lucky that the plumber didn't charge me for the extra charge that ran over $85 dollars. What up with that? If you're not going to honor my policy, then why do take $55 dollars a month from me. We need to talk.

You make me find my own technician and won't pay his rate, and offer me $70 to buy a fan? Total **. Decent fan costs at least 125 or more. What can you buy for 70? Crap this is my house not the barn.. You expect me to go out of pocket 300 for covered repair. When we file for arbitration, you will pay me but only after I pay 200 filing fee and you pay 300 fee. WHY!

It is with joy and respect that the technicians who came to fix my washer was highly professional in repairing my washer. Not only did they repair my washer but gave us tips on how to be more of aware of operating our washer. Again, we greatly thank those great technicians.

Previously, you have sent companies that do not know the products, such as Thermador stove. Appreciated his effort, but it took three trips to complete the job, this was a few months ago. Regarding the person doing, the plumbing currently is excellent. Sa plumbing

We are Extremely happy with HG Plumbing! They are knowledgeable, professional, friendly and it was a quick process. Although we had to pay for a small portion of the cost, we are so relieved that Choice Home Warranty replaced our hot water heater. Thank you

The technician was great and I highly recommend him. A technician from another company could not locate the problem in a hour. This technician found the problem and repaired it in 15 minutes. I would use him again in the future.

Pleasant polite and professional. Worked hard to solve the problem. Made sure all toilets were working well before they left. Cleaned up after the job so ready to use. I would definitely request their service if I have another plumbing problem in the future.

We live in Florida and it gets very hot this time of the year. When our air-conditioner stopped cooling our home, I called Choice Home Warranty and file a claim for service. Tech Pro Cooling was able to repair my air-conditioner. My family is very happy that our air-conditioner is working and cooling our home. Thank you Choice Home Warranty.

It took a few days for the issue to be acknowledged but the technician was friendly, knowledgeable, and had the issue resolved very quickly. The website was easy to navigate. I will be recommending this to anyone who buys a home.

Choice wanted a second opinion, I paid the first tech for the service call. Choice order a second opinion and I had to pay another service call. When this repair is over I will be canceling my contract with choice. They was week in between calls so they had plenty of time to make sure I was not charge again. They do not honor what program they are selling you.

Buying a home is stressful on its own, but Bob made figuring out a home warranty easy and stress free!! He was kind and extremely efficient! He made sure I understood my coverage, my options, and how to move forward.

I was impressed with Surge's willing to explain the difference between insurance and warranty. Then check out the name of my insurance. Explained the VIP Program of 9 years or even could do 3 years charges to keep same prices for different years.

Easy to file claim and received follow-up email of claim submission (submitted on Sunday evening). There was a delay in identifying a repair technician and scheduling a date for visit (1 week later). However, I was able to contact the Fix-it Operations center and was able to schedule an appt for Thursday vice Sunday. Awaiting CHW response to a faulty safety switch replacement. Once repair is complete, would update experience.

I had to get a replacement appliance, but they only awarded such a small amount that I can't afford it. They were very difficult to get thru to an agent and when I did, there were a lot of apologies and "if you read your policy" answers. I do like the 65 dollar pay instead of 100.

Very professional and courtesy. Took care of my problem in a timely manner. I was asked to take a picture of the information of my refrigerator and text it to them. I did as asked and he came with the parts that he needed. Took care of the repairs in one visit.

We searched the internet and found that Choice was rated #1 in Home Warranty coverage. We felt the rate was fair and Maurice was very knowledgeable and helpful and we feel confident knowing if we have problems our home is covered.

The technician who came out was outstanding. He made a recommendation to replace our appliance. Choice offered a payment of less than a third of a comparable unit after the diagnostic fee and labor. I had to make an appointment to speak with a representative to attempt to negotiate the offer. I was told there would not be any negations and their offer was final. I argued for my total 15 minutes of allotted time that I only wanted a comparable unit and the offer of $191.00 did not cover the replacement cost of $329.00 plus the labor. It seemed as if I was complaining to a brick rather than another person. I've had this home warranty for 2 years and I have never made a claim, I will not have it for a third year. I did not want to write a review, but I have received 6 emails about describing about my experience so there you go!

I called to get information about coverage and pricing for a home warranty for my home. I had a home warranty that expired 4/20 and needed to get a replacement. Charlie was very helpful in answering all my questions about the coverages, limits, exclusions, policy term limits. He was very knowledgeable, friendly, and understanding about my concerns. I choose to purchase a policy and paid for 3 year term.

Dishwasher was holding water. Call Choice and they sent someone out. Was able to get to me on Tuesday instead of Friday. The guy was on time and got to work on dishwasher right away. Water draining and dishwasher is working great!

Everything is subjective. We do not understand why the system is so subjective.

Super Appliance Repair came today and he replaced a piece for the water flow. Thankfully, he had the piece needed and just installed it with no apparent problems. All good right now, I'm doing a load of laundry and hoping all goes well! The Gentleman came within the expected time frame and was done within 30 some minutes! He was very courteous and didn't leave a mess! Thanks!

I am so disappointed with this company. I get a home warranty hoping that when one of my home appliance is broken, you will cover the expenses for repair. But that’s not what happen. I have been a long time customer of your company, but I’m not satisfied with the way you handle things. It’s always not covered by the warranty.

Very nice young man installed the new door opener. Very courteous and very helpful in explaining the problem and then correcting the situation. On time. He did phone about his arrival time to assess the problem and upon returning to install. Would recommend.

James ** answered all my questions so clearly and precisely. I did understand all his explanations. Good job. Nice and excellent employee. He also mentioned to me options better for me because I’m a senior and I can save money.

Completely dissatisfied with your service. I submitted a request for a plumber to repair/replace my water heater. You couldn’t find one and told me to get my own and submit reimbursement paperwork which I did. Since plumber couldn’t make contact with someone you rejected my claim. Spoke with Crystal ** and she said you could give me $250. The replacement cost me $1800!! Why do I need to pay you $85 month for such poor service!?!

I had a leak through my ceiling, due to last A/C tech from Fleur de Breeze company after getting new indoor and outdoor systems. Jesse ** tech came out. Found pipes were not connected causing water leak. He repaired and added more pipes to prevent further leaks. He was very efficient.

Choice offered money in lieu of replacement of the appliance which was less than 50% of the cost of the unit. Plus they will also not have old unit disposed or new unit installed. This is additional cost that I will have to bear.

It took over 24 hours to get my issue for a stopped up toilet on the vendor work list. I had to send an update before it was added. And when it got accepted I was told when to be home. Quite a rude system. I've paid for this current contract for 3 more years. May not continue after.

Technician ID **- super knowledgeable, courteous and friendly. Arrived when he said he would. Felt safe with him in my home. He took the time to explain everything to me clearly and gave great advice on my load sizes. Greatest washer repairman ever!

Job well done, the technician., fixed the issue and had explained to my daughter, if any problems arise in the near future, they will handle the problem, my daughter said the dishwasher is working fine now, said the technician was very professional. Thank you.

First time using CHW for a claim. Was easy and had no problem getting an appointment for service response time was within reason. I feel it could have been a little quicker but not bad since I don't have any other claims to judge this one against. I won't know if this is normal service times or not.

Sign up was quick and easy and price seems very fair. Thankfully have not had to use the warranty so far, but I am sure when I do it will save money. Choice Home Warranty has some very good reviews on the internet.

Our washing would not spin and the repairman came out and replace the gear assembly on the agitator. The cost was only 85.00 for the service call. My home warranty cover the parts and labor. The repairman told us we should take the agitator out monthly and clean it.

The lady I talked to was very nice. Handled my claim with care and was very happy the outcome was fair. The settlement was I think fair too. My cook top had went out. One burner out all the way and the other one would not go off when turned on. The lights would not come on any more.

As a first time home owner, I'm extremely confident in knowing that if something in my house needs repair I have a professional company doing the legwork to find me a legitimate company to do the repairs. And they have a military discount, which further makes them a great home warranty company!

Customer service was great and quick to respond with reminders as well. The electrician was fantastic he was in and out and about 25 minutes. He knew what he was doing and was very kind and courteous and took his shoes off when he entered my house. Which I think is great.

All work reviews and summary was handled in a fast professional manner. The Choice and service repair company worked good together to gather all need equipment and materials needed for the install. I appreciate all the follow up after the install to ensure all work was completed as needed and requested.

I shopped online before calling three different home warranty companies today. I’m hoping that my experience in the future with Choice Home Warranty is going to be as easy and pleasant as it was today. My sales person was Luke ** from the New Jersey office. Since I’m from Texas, he had to reassure me I was still in good hands. I appreciate the help I received with a full explanation of the coverage I didn’t understand. What great patience he had.

I was promised that Troy would be the person I work with on any claims. His number was disconnected when I called. The first technician they were going to send out had bad reviews online. Glad I did my research, and asked for another one. When the claim was finally put in, it was denied. Paid for all the repairs out of pocket.

Amazing phone call with very clear details about everything that is covered as well as an amazing price. Highly suggest paying the long-term plan over the year to year. Unbeatable price for an even more amazing co-pay as well. Give them a call.

Called In to file claim and was happy with the results. Very easy to do. Waiting for response with who will handle my claim. Not much more I can say except wait and see if I am happy with the results of the service who comes out to do it.

I had been avoiding calls from Home Warranty companies for months. This morning, I heard from a friend about their home repairman problems and thought, I really should just get one for my home. A short while later, I got the call - again. Instead of ditching it, I answered it. Glad I did. Adam was super helpful and not pushy. He laid out all of my options and helped me choose what was best for me, Thank you Adam. I actually feel better now that it is done.

I was so impressed with the knowledge of the serviceman. He explained everything to me. Presented himself well and the company. Very courteous, he was very well mannered. Explained all the options. And I would recommend you all and him anytime.

The last technician assigned to correct my home problem did not come. After waiting throughout the assigned time, as I remember, I cancelled the claim and proceeded to hire a local plumber. This is the first time this had ever happened, but I continue to have a contract for services with Choice. In fact, until 2026

Jen helped me answer all my questions I had about my home warranty so far. She was professional and she knew what she was talking about and I am glad to have her help me get started on my home warranty and I am thankful for the discount that was given. I am talking to my girlfriend about her getting Choice Home Warranty for her house also!

Kirt worked with us to get the best price for us. Very impressed on everything. Helps take out the concern if anything happens to any of our appliances in the future. Our home is only a year old and we installed very nice appliances. I know nothing is made the way it use to be so this just gives us addition security.

I am completely satisfied with the technician who was courtesy and very knowledgeable but totally dissatisfied with CHOICE. The technician recommended a replacement however they have denied my claim several times. I have filed a written complaint with corporate. Why send a certified technician who makes a recommendation based on his expertise and then not follow through with his recommendation. I definitely plan to cancel in the immediate future.

Service was prompt and efficient. The technician was courteous and knowledgeable. In my case the recommendation was to replace my washer, the company gave me an amount of money in the form of a gift card to Lowe’s to shop for a washer of my choice.

Furnace not responding to Thermostat - I typically turn the heat on to take the chill away on chilly days. My thermostat dropped to 69 degrees and I turned it up to 73. The thermostat indicated that the heat was on but the house temperature did not change. I called Choice Warranty and filed a claim on the weekend. Early Monday morning, a technician was at my door. He quickly assessed and replaced the defective part and was finished in 10 minutes or so! I was thrilled with the service I received and now is issue is completely resolved.

The technician did a great job. Pipepals plumbing was the company. My question is about reimbursement for the cost of the shower panel. I was told on April 25-2023 that I would be reimbursed for the cost of the penal as I purchased it not the plumbing company I’m trying to figure out how to do it

My refrigerator was not cooling at all. When I submitted a claim request the appointment was set out for ten days. I had to discard off the food, according to the representative that was the only time available. If I canceled and requested another merchant to repair it there would be no guarantee that a sooner time would be available.

Had difficulty understanding person who answered phone. Heavy accent, and I had to stop him several times and say I could not understand him. Non English speaking people need to speak slowly and more distinctly. I run into this all the time, Customer service is your doorway to the customer, yet many times it is the most difficult to get your problem solved.

I had a bad experience with the agent that I spoke with and decided to cancel my membership. He was extremely pushy in trying to get me to purchase additional year’s coverage. He will not take no for an answer.

I understand replacing one motor but when technician wants to be proactive and replace blower motor also because it's running to high on amps... Your wisdom said no it's not broken yet makes no sense to me when the technician is trying to help out your customers by making sure the heating system is running properly when he sent in pictures of parts he wants to replace. I wish you would be more proactive in your decisions on repair.

The warranty worked great. The process is easy to submit a claim and it is always met with a Timely turnaround. The plumbing contractor was solid contractor and one I would call again. I always appreciate the ease of setting up the appointment. I will continue to utilize this service for the unforeseen future.

I have had not so good technicians in the past come out. But this electrician was knowledgeable. Friendly and very patient with me. My only issue is now how long it’s taking with Choice to get a response back on the repairs.

The technician was very nice and professional. He was unable to fix my oven as he said he didn’t have the part. He said Choice would get back to me in a couple of hours. No one got back to me so I called Choice and was told it would take 24 hours for them to get back to me. I still have not heard from Choice.

I'm sorry, but I could not be more disappointed in the way CHW handled and is handling this claim. A simple repair was made so extremely nerve-wracking and time consuming while you said over and over it was the technician's fault for not submitting what you thought you needed to authorize such a simple repair that an old man could not accomplish. He should have been able to walk in on Friday, repair and leave. Instead, here it is five days later and maybe he will come today.

My kitchen sink was stopped up. I filed a claim online at 11 at night. A plumber was at my home the next morning. The plumber was professional and treated my home with respect. I paid the small fee and my problem was solved. I love it!

The issue was fixed once the technician came to my house but I find it very inconvenient that they would give someone 8 hour parameter instead of 4 hours. I had to cancel my doctor appointment because I didn’t know when to expect them. I don’t think that’s right.

Unable to complete logging Service Request by phone. Your terminal could not remain connected. It was impossible to understand the voice on the line. I tried three times and gave up! Finally I logged on to your website and logged a Service Request. Your website performance is terrible. I tried three times before I got a confirmation.

The technician quickly assessed the problem and recommended a new unit with estimated price. The new unit was ordered and installed the next day! I am happy with the quick resolution and response to the problem. I was very pleased with the efficiency of Choice Warranty and the quick response.

It took 2 service people to fix problem and the 1st guy told me to get a plumber to rod out drain line - ! did and it cost me $175 = Rod drain and check values. I am out this Money because of 1st service call???

Good job. Submitted a claim. If a customer lives near A small to medium city. Your technical companies should be ready with information within 24 hours. Your company should have some resolution in twenty four hrs. Either time for repair, future time for repair or if customer finds a service company!! Your company contact the service co and handle all the particulars to take care of the repair. I hoped that the Choice would would be a top of line warranty company.!! Guess I make big mistakes!!

Got quick response from Choice Home Warranty about my dishwasher acting up. A Repairman is coming Wednesday to check out the problem. I tried to fix it myself but that was a no-go. Good thing choice Home Warranty can help me out.

Representative, personable and knowledgeable. He helped with explaining the program and getting the billing amount fit my budget. I hope your service is everything explained and I will enjoy your program starting in June and continuing in the future years.

My washing machine leaked and the technician found the parts were no longer available and the machine would have to be replaced. Almost immediately Choice determined that the claim was invalid due to misuse. The technician specifically stated there was no misuse. I have appealed and a conversation with "dedicated claim manager" is a week after the non repair. Not expecting a good outcome and preparing to go to small claims court to resolve if choice is not reasonable soon.

Choice contacted us promptly after we reported the problem, the plumbing company scheduled an appointment that afternoon and put a new water heater in the very next day. The young man who did the servicing was extremely nice to work with.

I put a claim in for what I thought was my washing machine leaking. Come to find out it is a plumbing issue, so now I have a claim in for a plumbing issue. The only thing I wish was you had emergency services because now I have a leaky pipe and can’t use my water for 24-48 hours so this is an inconvenience to say the least! I think you should add emergency service option for claims like this.

I submitted a claim for an AC unit that was not cooling. A circuit board had to be replaced which I had to pay $300 out of pocket. The technician also notice that the coolant was low and checked for leaks. It was determined that the evaporator coil needed to be replaced. The claim was denied by Choice because they said that this part was under manufacturer warranty. I called and asked how they came to this determination, because I called the company that installed the unit and they informed me that this part was no longer under warranty because of the time frame. The unit was installed about 10 yrs ago. Since this part is no longer under warranty Choice should have approved the claim and had the new part installed or the unit replaced.

Troy did an excellent job of explaining your services and answering my questions. He was very dry and made sure that we were able to receive any benefits that we qualified for. I will be glad to recommend Choice for others.

I contacted Choice Home Warranty about our toilet leak online, and their response was quick. The plumber came out within a few hours and fixed the problem. The plumber, Sam, was professional, knowledgeable, and respectful. I highly recommend Choice Home Warranty and the companies they use.

Called customer service about AC duct work problem and they approved it so I requested a repair then the AC company show up and Choice denied the claim and still charged me service fee for 2nd time. This is a total scam job, they are terrible.

The knob on the dryer is broken and not functioning. If the knob can be fixed then all is well. If not, we will need to purchase a new dryer. HIGHPoint has been with us over 7 years. It was very easy to schedule someone to come to my home for service. Hoping that it will continue to go well.

Unfortunately reported late on a Thursday, no repair people were scheduled to come until Monday afternoon. South Florida, daytime temps up to 88 degrees. Long wait for response. But the repair company was EXCELLENT. Repairs completed on Tuesday. 5 days without air conditioning.

I am very happy with Ryan who is technician from Sears, he had in depth knowledge and good at identifying the issue. He had ordered the items and waiting for getting it fixed. I am hoping the issue will be resolved.

VERY unhappy. We have been paying every month for this service and made our first claim after about a year, for a broken dishwasher. It was quite old and not worth fixing, so agreed to replace it. After almost a week, I had to contact them. The replacement amount CHW offered didn't come close to replacing my washer and the "gift card" could only be used at a store with whom I never do business because they are too expensive. They would not change this. I will be cancelling my account with this service. Date of experience: May 01, 2023

The technician was very polite and did great work. He did a great job of communicating what was wrong and what he did to fix the issue. Also, after my claim was submitted they were very quick to respond and set up an appointment. I happened to be out of town and they still worked with my schedule. The whole process went perfectly.

Very kind person, wanted to replace my washer because the parts and labor would cost almost as much as a new one but the warranty is not doing that I totally agreed with the service tech. I cannot understand why the company would not replace and choose to repair the washer.

It was deemed necessary to replace my washer so I was contacted by CHW about setting up a claim and I would receive a Lowe's eCard for the value of the washer. I notified CHW that I didn't have a Lowe's in my area and it took a little under a week to speak to a case manager to get a resolution to this issue which was sending a paper check through the mail which I was told may take up to 30 days to receive. Seems a bit long just to speak to a case manager about this issue. Thank You.

Would never recommend this company. I was told had to wait 24 hrs for them to find me a plumber. After 24 hrs they told me they needed more time. After waiting 72 hours they still did not have a plumber for me on a stoppage on a house I had bought in March. They told me I could hire my own and I did and then they decided not to cover the cost.

I’m concerned signing up with CHW now. With AHS, I NEVER waited two weeks for an appointment. I was out my kitchen sink and clothes washer. This is unacceptable. Please tell me this isn’t regularly how you do business. Now it won’t post because it’s a negative review? Says a lot.

Would recommend CHW every time. Been with CHW for many years. We are satisfied customers and would not hesitate to recommend CHW to family & friends. Diligent in quality customer service. Would also recommend The technicians from Blue Mountain air-conditioning without a doubt. Very professional & detailed. Prompt response. Diligent in making right diagnosis and restore service as soon as possible and have a satisfied customer. Much appreciated.

Will not purchase again. Sadly Choice does not follow through with their advertising pledge to customers in time of need as they do not seem to want to make good their claim to help when needed. The Choice review team seems to be less than knowledgeable regarding problems in home repairs.

Tristian was very helpful in the process of getting set up for home warranty. Was very quick and concise and able to answer all of my questions. Thank you for your time and consideration while going through the process. I was not aware of all the services that was provided by this and it was very helpful to go through them.

The Salesperson was knowledgeable and tried to get me the best offer possible. He was able to answer all my questions and made me feel certain that I was getting quality coverage. I would recommend to a friend for sure.

Your representative Bruce** was both knowledgeable and clear about would and would not be covered. I am pleased to know that your organization has been top rated for the past 3 years...I am looking forward to clear communications with local reps and reported top notch service.

I thought your representative was overly aggressive and almost pushy in his effort to convince me to commit past a one year contract. I actually think it is a fair deal but I’m somewhat reluctant until I have some experience with a new company. He seemed agitated as I repeatedly had to decline the extended yearly coverage.

I was with Choice and cancelled because they were going through price increases I could not adjust to. I am back because the 'other' company I tried was never there, and when they were they asked for outlandish information in order to get a tech to my house! I never had that problem with Choice, so here I am again looking for good, honest and fair service.

He is very knowledgeable and have work ethics. He was punctual, polite. He diagnosed the problem very fast and sold the problem with no time. I appreciate his professionalism. I wish I will have the same person when I need help in the future.

Needed a technician for my dishwasher and washing machine and was incredibly impressed with Ian. He was informative, thorough and took the time to explain every step. Couldn’t be happier with the service and learned some valuable tips! Thank you, Ian!

I called to file a claim, and I got an automated voice, and I was able to file a claim with that automated voice. It was fairly easy in fact, I was able to file three claims. It was very easy. Whenever I need to file a claim, I will try to do it with the automated voice I made three Claims.

Put in claim. Same day service appt set up. Service man came, found the problem, ordered parts, set up 2nd appt. Couldn't ask for more prompt and efficient service. Scheduled installation is set for this Friday. Parts have already been delivered to my home.

The claim was filed online; very easy. The repair was scheduled in less than 15 minutes. Less than 2 days later Ivan from Bear Appliance arrived, diagnoses, repaired and neatly cleaned area in less than 1 1/2 hour. Fantastic service all around! Thank you Choice Home Warranty and Bear Appliance Repair.

CHW got me in touch with a plumber in two days - very fast for my area. The plumber was friendly and very helpful. THE plumber gave a couple of helpful tips to prevent the issue from reoccurring. I would recommend CHW as a first choice in warranty companies.

My garage door came off the track, but Choice said they don't cover that. As much as I paid and as long as I have paid in coverage (7 years), I would think there would be some extra thought that goes into this decision before saying no, we won't pay.

Your sales rep was very polite and helpful. He found ways to get me the best deal and I was happy about that. He explained things so I understood. I also liked that. It sounds like you have a good product that I will be happy with.

The representative was an absolute professional in all aspects. In addition, he was courteous! The information provided was timely! Informative! Each time I have needed to contact Choice, the process had been ideal. Sets the standards for other insurance carriers/companies to learn. Thank you for the experience and I will certainly pass along recommendations for others to contact Choice!

The technician from Sears was great but I haven't anything from Choice warranty since his visit. I was told that I would receive a gift card for Lowe's to replace my dishwasher, but I haven't heard anything nor have I received a gift card.

Excellent service, I can’t complain. I would recommend them to other people. They were very professional and arrived like they said. They got the job done and didn’t leave a mess. I was very pleased with them.

Accurate and fair...something I don't think Choice really understands, even though they are in a service industry. I have a defunct over-the-range microwave oven-as determined by the Sears service person for $75. Choice offers me $191-- for me to buy, pay tax, and install myself or pay someone else to install. The service call has already cost $75. I will admit that I signed up for their service and the contract says they can offer me a cash settlement for essentially whatever amount they deem appropriate. This is based upon Choice's buying power.

Customer service representative seemed to lack knowledge, and unable to communicate effectively. Very frustrating experience. Email was inaccurate, a date and time was never set up for repairs, I waited all day then called the repair company, they never received a work order. I'm waiting to see how things progress with CHW as I move forward.

My experience with Choice Home Warranty was a good one. I submitted my claim online, and received a response by the end of the day. My service appointment was scheduled quickly without any issues. I would certainly recommend Choice Home Warranty to a friend.

Nice and easy, simple and got it done in less than a minute. There was none of the typical marketing approach, absolutely no pressure to decide quickly. I was happy to have renewed with Choice Warranty and I would not hesitate to recommend Choice warranty.

A claim should not take a week to get a contractor out to fix the problem, and then the time it takes to approve the diagnostics is too long. This to me is NOT a timely manner to take care of your customers.

I was very pleased with the service I received. The rep. was very nice and presented with with a few options. Everything was explained to my satisfaction and I never felt pressure to commit to anything. And they followed up with sending my receipt and copy of warranty to my email very fast.

My representative was so nice, knowledgeable, patient, thorough, helpful, and even added in some humor. He was excellent in explaining what I would be paying each month, how much it would be every time someone came out and what would happen if it wasn’t fixable.

I was told via email to reach out to see if my house was already covered by a warranty. I called the number on the email and talked to a lady who just wanted to sell me one. I don’t know if my payment processed or anything and she wasn’t even willing to look. She just wanted me to call back tomorrow and speak to a different department. I’ll be looking elsewhere for a home warranty.

Hi, I have been using your service since many years and have recommended to many, including neighbors in community. But recently when you guys decided to replace our Dishwasher. The only option initially was given to us was Lowe's gift card with $244 (less) Value or something, when I spoke to manager he said they can increase to $357 but only lowes gift card and it may take 15-30 days. I feel like CHW is keeping us hostage:

The process for claim handling was awesome. Placed the claim. The diagnosis was submitted. Received a response in about 10 minutes approving the cost of the repair. Downloaded the repair invoice and received an acknowledgement that I would be reimbursed in 30 days.

I was looking for a new home warranty because I had horrible experiences with American Home Shield and 1st American Home Warranty’s. I spoke with Yeonatan and he went over everything. I bought on the spot! I bought a 6 yr warranty. Thank you for making this experience smooth and put me at ease!

Initial call to find a contractor was worse than root canal without **. The person sounded like she was at a party with all the background noise. No knowledge at all about what I was talking about when she asked what the problem was. I had a difficult time understanding her. My problem sent to your tech was incorrect. I couldn't get her to understand my problem was simple--a re-circulator for hot water. Future contact after the initial call was fine. Everyone was helpful.

The work was done as scheduled, it entailed the replacement of the cooling motor of the refrigerator, the person was knowledgeable explaining the procedure and finished the work satisfactorily and timely. This was the first time that Choice home warranty accepted a claim without rejection.

Responded in the same day. Came when they said they would be there, came on time. In and out. Didn’t even leave a mess. Said, "Thank you Mary and you very welcome." Didn’t have me sitting around all day waiting for them to come.

The tech was very friendly and professional and conscientious. He presented well. At this point my issue of two slow leaking toilet tanks seems to be corrected. He wore shoe coverings to protect my floor. I highly recommend this service and would use again in the future.

I called on a Monday morning concerning my non cooling appliance. That day I received an appt. on Friday for repair. Part was ordered and the next Friday it was repaired after part was mailed to my house. Repairman was courteous and communicated well.

I am still waiting for the washer to get fixed, understandably they had to order the part to fix it. The only criticism is that the window given for the repair was 8 hours long and then they ended up coming after the window "closed." This was the only issue I had with the service and now I am unsure when the part will be in and when my washer will be fixed.

Highly recommend our technician. He was on time and explained in layman's terms what he had to do to repair our system. We are totally pleased with not only the time it took to schedule our tech to our home, especially on the weekend and the results of his repair to our system.

We were leaving the next day to fly to Michigan and they made sure to get to us the same day we call. The problem with the air conditioner was fixed and we made it out for our flight the next morning.

Excellent customer service, repair was scheduled quickly, repair was done, happy customer! I have been a customer of Choice Home Warranty for over five years and recommend to all my friends, service is consistent and top quality professionals that service your home, always a win!

The breaker was tripping every time I used my stove or oven. I couldn't figure out why. I even pulled my stove out to make sure the power cord was plugged in with no damage. Everything seemed fine, so I called Choice Home Warranty. They sent out Beacon Hill Electric. The tech was able to figure out the problem right away, the breaker was no longer getting a good connection. Thank you!

The guy who came to our home was pleasant, professional, timely and knew what he was doing. I would rate him as a 10!!!! This has nothing to do with this survey of the repair guy who came to our house. Our only complaint is that it will be taking up to 25 days to receive our placement funds to purchase a new dryer. It is very inconvenient already and I'm not looking forward to going to the laundromat to do my laundry again and again, until we receive the email gift card with the amount of funds on it.

I put my request for a garage repair online and the next day my Garage door was fixed. Now that's Excellent response time. I believe this was our first service call since we joined up, I wasn't expecting to have the work done for at least a week from the time I entered my request. Hats off to Fusion Garage Door for making it happen.

Updated on 05/14/2023: I have had you service for years- My faucet was leaking repair person did not have the part- They promised to return with the part. They came back without the part and left it broken and not functional. A warranty service that leaves you with a covered item that no longer works warrants a bad review to the Better Business Review. Unless you replace the faucet I will submit the bad review.

Very easy, just a bit of a rush to complete without chance to think - the fact I can cancel in thirty days was a positive. The representative was friendly and easily understood. The monthly cost was probably the main selling point as we are on a fixed income.

I reported my pool pump motor was not working right. The next day someone was scheduled to come check it out. They arrived right on time, diagnosed the problem and were gone. The following day he had his report to Choice for approval. Choice approved that day and the new motor was installed the very next day. Great service from both Choice and Clean Specialty and Service.

The first claim - technician was knowledgeable and fixed the problem. 2nd claim - rear garbage disposal - took over 3 weeks to get someone to do repair -- too long - I found someone on my own. Many workers will not fill out all your paperwork and I have found they feel your amount approved is too low.

Terminator Plumbing was real with Customer Service; let me know when he was coming, when he was on his way, was quick to get the job done, gave suggestions to keep it from happening again. Was on time and professional with what he needed to do, had a couple of options to fix the problem, did the one that made the most sense.

Robert ** contacted us to set up a home warranty plan with a military discount and much better services than the previous home warranty we had before. He was very pleasant and gave very clear details of our plan's coverage, the monthly cost and the deductible for services.

Polite, knowledgeable technician solved the problem quickly. He diagnosed and had the correct replacement part with him. He also recommended calling the showerhead manufacturer for replacement on the part. When I receive the replacement part from Moen, he will return and install it for me.

Had an appointment Tues did not show came Wed could not fix ordered parts. Parts came in Friday still did not fix hot water heater. Ordered more parts in the meantime no hot water. Parts coming Monday 3rd trip. Maybe a new water heater should be put in.

The air conditioning company that finally showed up was outstanding. The gentleman did the work in the fast respectful manner. However, the first technician assigned never showed up and never called. Customers customer service was difficult to communicate with. And during service the technician had to call and get approval. However, we had to sit and wait for nearly an hours for the warranty company to call the technician back to get approved. As the technician was packing up and getting ready to leave, planning on rescheduling the air conditioning repair, customer service finally come back in approve the service. This was a huge waste of my time and the technicians time. Dealing with the warranty company is apparently going to be a very frustrating situation.

Abdul, the HVAC Technician was on time and took care of the issue promptly. Communication with him throughout was perfect! He handled himself and his works professionally. I would ask for him personally if I have another issue. Thank you!

The Technician (Greenland Appliance), Richie, was polite, professional and courteous. He diagnosed my washer quickly and informed me what would happen next. The service document briefly stated exactly what we discussed. I was very satisfied with the service visit. This is my 2nd service visit with them. Again, I am thoroughly impressed on their consistent performance and highly recommend the Greenland Appliance Company. I’m glad that Choice Home Warranty chose Greenland as a subcontractor to service their customers.

While there was a SNAFU in scheduling on the part of Choice, the gentleman from WINSTON DOOR was excellent, he arrived early to the appt, and got to work right away. The repair was done in approximately one hour, he replaced the broken torsion spring and insured my door was tracking correctly and and now my garage door is working great!

The tech was on time knowledgeable and personable. He was interested in the project and was convinced he could perform the service. He said he would have to call and get the ok. Once he got that he would be glad to return and take care of the problem.

C&R Repair service was prompt and professional. Have a follow-up appointment scheduled May 4th to install new fan in one unit. There were two units checked and the one unit needed the fan that was vibration replaced.

CHW was great in paying cash for a replacement refrigerator that was 25 years old and was not repairable. The refrigerator was a secondary one located in our garage. The claim specialist was extremely nice and quickly completed the claim process.

The service technician will return when the dishwasher won't turn on. It was working when he was here. He explained what he will do to diagnose the problem when the dishwasher won't turn on. This repair company is local and well respected.

Requested assistance when my A/C went out recently. The confirmation of appointment was quick and the technician that came to the house was very polite and knew what he was doing. We were up and running in about 15 mins. Thanks to the technician. We will continue to use Choice Home Warranty.

I was told that my microwave needed to be repaired. My microwave needed a part, and Choice refused to fix it and closed the account. I felt this was unfair as I paid Choice to repair my microwave. What was Choice thinking? Am I supposed to wait until it breaks down and won't at all?

I was very pleased with the technician, he was pleasant professional and took his time looking at the problem at hand! The washer was making a lot of noise while agitating, it seems the fabric dispenser was lose so he tighten it! He explained that there was nothing wrong with the machine except for the noise which has nothing to do with the ability of washing clothes, being it wasn’t a technical issue. He said there was nothing else he could do but if there is an issue in the near future to give them a call!! Appreciate his patience and courtesy!!

Doug at did a great job. Friendly and very informative. Explained everything that was going on and actually knew what he was talking about. Thank you for finding the problem. Would highly recommend his company for your A/C unit issues.

I have been with the Choice Warranty for a while and my experience them has always been good. The customer service team is good. They are quick to respond and have a good amount of patience to answer/clarify. Excellent experience with the recent water heater claim. They approve the entire unit replacement the same day and I am expecting it will be installed fairly soon.

They were very professional and I feel they went above and beyond what I expected by going to Lowe's after their shop had closed to get the specific parts they needed. Thank you for the opportunity to praise the work of these young men.

Refrigerator and freezer not working, called Choice, they sent a repair man right away, he got it working temporarily until we receive new parts, thank you Choice. So far you did everything you were expected to do. The parts are due next week.

Once a company was found we were very happy, took from March 17th to April to find someone. But Choice did and we are very happy with the results. We will continue to use them as our go to home appliance insurance.

I finally quit dodging multiple calls. That's they only thing that I didn't like were the constant calling me. Yes it wore me down but I almost sent this directly to spam. I glad I didn't but the constant calling was almost like harassment.

I put in a service order and within two days the technician came and evaluated the problem with my dryer and had a problem with the dishwasher and he was able to take care of both appliances. Excellent service and very courteous.

We paid the tech $65 to tell us he couldn't fix our microwave. Then Lowe's doesn't have one like ours close to the price allowed and we have to pay to have it installed. What good was the warranty? We won't be renewing with this company nor recommending it to our friends. In fact, just the opposite.

The Right Top burner is not heating properly and the left top burner does not heat. We noticed on or about 4/25/2023 that the burner was not functioning properly. My wife tried it several times and it was heating way too high even though it was put in the low range. I made a claim on line and several hours later I got an email stating that an appointment had been set. This was very quick. I am very please with this result.

Pipe Down plumbing was here the next day, worked very hard on the pipes under the sink and inspected the crawl space. Did everything they could. They were knowledgeable and helpful with information of how to move forward. Unfortunately we will also need a visit from Roto Rooters to completely flush the pipe and then they will return to reinforce the straps on the pipe.

Quick response, excellent technician, now just waiting on authorization for repair. Having a home warranty is a no brainer for me. Choice Home Warranty company is by far the best company out there. I would recommend this company hands down to any other.

Yoni was great. I know that there are certain prompts and promotions that need to be offered but Yoni did so in a way that did not feel overwhelming or obnoxious! I appreciate the candid conversation. I will absolutely be referring my friends and family whenever I can! In fact I've already told my father and friend to switch over to Choice.

Your technicians are great, friendly and very professional. The warranty in general, however, does not seem to cover squat. So far I've paid $150 to have technicians come out only to tell me they can't do anything for one reason or another.

On 4/9/23 I emailed CHW to make a claim on my air conditioner. I received an email back two days later stating that Solution Air would be here on 4/15/23 between 11am and 3pm for repairs. On 4/15/23 the repair man did not show up. When I called Solution Air to find out why, they did not have me scheduled for an appointment, so I scheduled an appointment myself. So my take is that CHW did not contact the repair service.

We have decided to switch our Home Warranty since our old Company increased their price drastically. Mindy provided good detail on the plans they offer and was professional and friendly. If Choice Home Warranty's service will be the same as Mindy's, I think we will be happy with our new Home warranty.

I currently have an extended warranty only on 4 of my 5 appliances so I started yesterday investigating to do a home warranty instead. I got numerous phone calls, texts and emails from different people but I used to be in sales so I was fair and I asked for the first one Elliott. He gave me a great price for 3 1/2 years, was professional and kind. I'm very happy. Thank you.

The technician was excellent and came in a timely manner. He was thorough with his troubleshooting and identified the issue quickly. He performed the repair with explanation in a timely manner. Well done. I would recommend highly for appliance repairs. He provided details of his work

The service was great. They are going to replace our unit, but the value they gave me was too low. Hoping they will cover more. The calls have been great except for one call which they stated that I did not have coverage.

This is my first experience with Choice. No problems. Choice found a service provider which scheduled next day service between 8am and 5pm. That within itself was a problem for me that keep me from doing anything else. The tech did arrived around 4:30. He was very polite and explained his time. He had to order part and due to my schedule we cannot solve the issue until May 9

Submitted claim late Wednesday night. Tech came out very next morning-Thursday. He analyzed the problem and determined that the lower oven fan needed replacing. He ordered the part—Part was delivered 6 days later. Tech returned on the 7th day—as promised—and installed fan. Job well done!