Choice Home Warranty Reviews

Triple digits. Day 3 and still nothing on a repair person, now going into a weekend. If and when we see a repair person will be glad to rate him or her. The problem we had before this was taken care of in a timely fashion. I would give the electrician a 10.

The technician from Beltway Air Comfort found out right away that the problem with my A/C was a bad capacitor so he changed it with the same part number capacitor and the A/C was cooling fine, but after he went to the van he came back and said that the capacitor that was replaced last summer was the wrong part number capacitor for my A/C so he went back and replaced the capacitor with the right one! I’m very pleased with the experience!

I had a horrible experience today with a manager trying to give me a quote. He was Rude and mean with no patience. I will never ever recommend this company to no one or anyone!!! I know for a Fact that this manager that I talked to today have spoken to more customers very RUDE like he did today!!!!

My Ac went out Friday 7/5. I called in around 11:30 am. It took until Monday 7/8 to get a response from a tech. Sears pick up the contract. Gave me a date of 7/22. I called them and they were able to change it for 7/10. 7/10 I take off work and waited around all day, called only to find out they were overbooked and not coming. I was not informed by sears or Choice. They had to cancel and reschedule yet again. Got email the next day saying they are still trying, if I want to find my own I can and get reimbursed. I called Walks Brother heating and air and they came the same day. How is it, I the customer had to find my own tech, pay and now waiting on my money. Will be finding another Cindy and soon.

Ayman M. is the sales rep I spoke with. He was very informative, helpful, answered my question and treated me with respect. Explained offers to me that were to my advantage. Happy to speak with him again. He was kind enough to let me call him back regarding the policy.

Excellent customer service. Abdul ** saved me $400! I got another quote and he was going to charge me $500 to replace it. Even though this was just a matter of putting and lubricating the chain. Great work! He also spent very little time. Only thing is that his mailbox is full. Couldn’t reach him. Now the chain is quiet!

Technician sent from Choice was very knowledgeable, very detailed on the issue with my AC Unit and fixed it in a very timely manner. Very much appreciated for their service. I will always recommend Choice to friends and family due to their commitment in providing good service when needed.

All is great.... And I am very appreciated of this company for holding up to their polices and being true to their word... When helping customers during a trying time.... THANK YOU.... I hope to continue doing business with this company for many years ... In the future.... Without any disappointments... Again Thank you..Dianna

I call to get my dishwasher fixed. I got an appointment in a timely manner, the technician was professional and friendly. He showed up on time. I got my dishwasher fixed with no problems. I will definitely recommend Choice to my friends and the technician took his time to make sure everything was working properly and that we were satisfied with the results.

Representative was very patient and helpful! All questions were answered in a professional manner. She set up an appointment for repair within a reasonable timeframe. I am pleased with Choice Warranty prompt response. I would recommend Choice to family and friends. Being a Realtor is very helpful to my clients.

When I called to verify my repair…. he moved up my appointment to fix my refrigerator faster. Then I didn’t have to put food in a cooler longer. Thanks. That made my day. He was polite and a really nice guy too. Not sure I have more to say. It was great service. And he came faster than I would have thought. He did call later the same day to make sure I was happy and the refrigerator was working ok.

I would not suggest anyone to buy this home warranty. These guys called me and gave discount but when I created claim for water heater issue they rejected claim. This is really annoying. What's use of Home warranty?

Our old garage fridge finally gave up after years of faithful service. We had a technician look at it and it would cost more to repair than replace. We received a replacement certificate within days of our service call. Thank you for the wonderful service. We will continue to use Choice Home Warranty for years to come.

Technician was prompt and courteous. He assessed the problem, received approval from CHW to order the parts needed to complete the repair. He rescheduled the repair for July 25th. We'll better be able to rate service once the repair has been completed. We look forward to completing another review after service on July 25th.

It took almost 4 weeks to even get someone to come out and look at the water tank. The first guy I dealt with, was very arrogant and didn’t show up for two different appointments. When someone finally came, the coverage on the water heater must not have covered too much because I still owed $765. You would not even get me a discount for all of the aggravation that I went through.

This is the first time I have purchased a home warranty. I talked to many of my neighbors who have home Warranties, and they're delighted with their providers. So I researched the best-rated warranty company online and decided to go with Choice Home Warranty. Everything seemed fine until something went wrong. I called about repairing my dryer and waited two weeks for an appointment. Finally, on the date of the appointment, I received a call 20 minutes before the scheduled time and was told the technician was unable to make the appointment. So, I canceled the warranty call and purchased a new dryer.

Choice Warranty got me service man right away. Have been with them for a long while. Have never had a problem. They always got my problem taken care of right away. Would highly recommend them. Service tech was very nice and resolve my problem right away. Very pleased.

I like the way we submit our claims online. But it is very hard to get in contact with a human if you make a mistake on your request. When I did talk with someone, they were very nice and so helpful. Overall very good process. I would recommend Choice Home Warranty to others. I haven’t been through the full process once the claim is submitted and I get a call to set up an appointment yet. Hopefully I can submit another feedback once the full process is done.

This is the worst warranty company I have ever had to deal with. The customer service is awful and the people they hire to send out are uneducated and thieves. We had a plumber come out twice and tell us our water pressure was fine and no issues.... told Choice they put parts in that they did not.... No follow up with us to see what was done! Now, the system is still not working and we found a leak and Choice is making us jump through hoops just to get approval!

I have waited since June 9th to have my fridgerator looked at. I was told 4 times My claim was being expedited and it never happened. I was told to find someone on my own and I did. Now I'm having a hard time submitting my technician's report. I have to go to his company today because he didn't have enough time to figure it out.

I had the pleasure of speaking with Josh. He was pleasant and professional, as well as courteous, and made sure I heard all the options before me. I had Choice once before, so he made me a good deal. It was a pleasure doing business with Josh, and I look forward to doing business with Choice!

We had a great experience. Timely, courteous and professional. That is all we could hope for. We were very impressed with this interaction with Choice on our claim. We would not hesitate to recommend Choice Home warranty. We were skeptical but our experience with this claim has been very positive. And has saved us a lot of money.

The only issue I had was with how long it took to get someone out here and how long it took to get assigned but that is more on Choice than the company. They were Great with communication. Answered the phone politely and answered questions. The tech was good at showing us what was wrong and what was needed go fix the issue. They even offered to have someone call me back about the other issues that were not covered in my contract as well. I will surely use them in the future

Top Notch plumbing fixed a handle on one toilet and replaced the seal on another. Our plumber was very pleasant and professional. He wore shoe covers to protect floors. They had to reschedule because of Hurricane Beryl, but they followed up promptly with rescheduling the appointment. I would highly recommend them.

The technician that came was very professional and pleasant. He had to contact you regarding my replacement Exhaust Fan (with light) a certain size. He forwarded me a recording of the conversation he had with your company. Your person was rude and not helpful. Refuses to pay what my new fan and light will cost, said nothing can be above $70.00 which is ridiculous. I have paid you $3,300.00 and you can't pay the value to replace a simple exhaust fan/light combo? My contract says I can cancel at any time, and this may be the time.

Timely response from contractor on my claim. Friendly and professional. Also personable and polite. Updated me on his current location and ETA to my home. Asked permission to come a few minutes earlier than original ETA. Loved that! He found the root of my problem which prevented the need to replace my washer. I was concerned that I would be forced to buy a new dryer in order to keep a matching set if the washer could not be repaired.

Choice Warranty sent out Andrew from any appliance care and repair. He arrived promptly at the time of the appointment. He was very friendly and informative and was able to repair my refrigerator quickly. He explained everything to me and was very thorough. Choice home warranty made the experience very easy.

Our first claim was not a very positive one but this one was great! Within 5 minutes of my claim I got a call and a plumber was at my house in 15 minutes. Fast, clean, friendly. I understand that I was lucky, a plumber happened to be near us and on his way back to his office. Overall a great experience.

Jaylen was great. Total professional. Got our toilet fixed fast. I will surely call again if we have any more problems. Choice Home Warranty is the absolute best there is. Appointment set was a breeze and the call to let us know he could come early was great.

Travis was very professional, customer service oriented. Addressed/resolved issue to my satisfaction. I would without hesitation endorse Choice Home Warranty. I have been a customer for the past 5 years and will continue using/endorsing their home warranty! The level of responsiveness is unsurpassed. I have used their service from refrigerator, cook top oven, washer, dryer issues and all have been addressed and resolved.

The air conditioner not cooling correctly and needs repairs. I phoned Choice Home Warranty, and a Tech will be here shortly to diagnose the issue and repair it, Home Warranties are a very good thing and Choice Home Warranty has a very high rating I just made one phone call that's all.

I had a great experience with Melvin **. I was just going to sign up online and then he called and informed me about the best deals and gave me a choice. He was very informed, friendly, courteous and one of your very valuable assets. If I were his superior I would definitely consider giving him a raise. It's not easy finding quality employees and I feel when you do, you reward them for high performance. Be proud of him. I'm glad to be a Choice customer. I just gave Landmark Warranty my cancellation notice. Thank you all.

I submitted a claim to CHW for a plumbing issue (bathtub drain clogged) and it was resolved within a few days. The plumbing company assigned by CHW was unable to clear the drain clog the first time around but came back with a motorized snake a couple days later and cleared the clog. The plumbing company did an excellent job in clearing the drain clog. CHW did an excellent job in keeping me up to date with the status of my claim. They are very customer oriented and a pleasure to do business with. I highly recommend CHW to my friends and family.

Buyer beware. This is the most dishonest and deceptive company I’ve ever dealt with. They will never cover the big repairs. Had my AC diagnosed by many of their own techs who said we needed coil replacement. Choice would only approve pumping it with sealant and refrigerant. They will never make the right repair, only the cheap one

Your technicians decided to put in one of the cheapest pumps that you can put into a pool. We've decided to go ahead and put in a pump that's going to last. That's going to cost. Probably four times the amount. Very disappointed in your decision. This was the reason we used a trusted technician servicing our pool year-round. We also checked with two other companies who strongly advised to get the better pump.

The Worst Nightmare of my Life. Unbelievable 2 Months and a week without Air Conditioning A/C. The worst and cheapest service personnel behind the phones. Assigned an A/C Contractor based in Alabama not servicing Georgia what a Stupidity. A Mgr. offered me $200 to settle the claim and if it's more, it will come out of my Pocket, only $200. Just the Disconnect Switch is $150. The New Air Handler Motor plus Labor. They think I'm Stupid or Ignorant.

I had to call customer service twice because I had to update them that my service call was incomplete and needed to be reopened. The technician needs to come back and replace latch for my washer. I will need to follow up with technician directly instead of customer service following up with them.

Filed a claim and on the same day it was corrected! Great service on this issue. The HVAC unit was not cooling.... Went online and filed a claim.... Repair was accepted in a few hours by repair company.... Actually came out before the scheduled appointment and had it fixed shortly after arriving! Our temp had gotten up to 85..... but is now cooling! Thanks Choice Home Warranty!

I enjoyed the call and felt that Ronnie answered all my questions while starting our policy off with pricing options I liked. I look forward to the services and protection promised. If I am unhappy, I was guaranteed a prorated refund of my advance payment. This will add peace of mind if service is not up to par.

I was able to hire an electrician and get approval to complete work order. I should be getting reimbursed for the extra money I had to pay. It was easy to file a claim and go through the reimbursement process. The reason I didn’t give 5 stars is because it took four days in order for them to tell me to hire my own electrician.

The icemaker was broken and the repairman also detected a leak under the fridge. He was able to repair both the same day. He was courteous and very efficient! I would recommend Choice Home Warranty to anyone needing a warranty company. The techs are knowledgeable and are quick to repair broken items.

From beginning I call to report the hot water does not come out. I call Choice Home Warranty insurance to report. They send the H.R.P Plumbing and Heating which find out the water heater was bad. No longer working. Then the Choice Home warranty insurance solve and approve to replace my water heater in one day.

I spent more time on the phone and dealing with claims department waiting for a check that didn't cover near the cost of replacement or the damage that the technician did. You can't choose your own technicians and my experience with their technicians have been horrible. One technician cost me $210 from damage they caused and I didn't get the original issue fixed. Choice did say they would send $150 but that was over a month ago and now they are saying another month before I will receive it. I had to hire another electrician to fix the original issue and the new one. Another time my fridge went out, I didn't get anything fixed or funds toward a new one for several months. The technician went out of business after a couple months and I was provided $900 which didn't cover half the fridge replacement. They said if I canceled now that they would cancel the $150 check that was supposedly in the mail over a month ago. Look elsewhere.

Seth was fantastic. He was so helpful and knowledgeable and helped me get the best deal. I ended up signing up my rental and my home. He walked me through the different options and also explained the fees after the first year which made me want to prepay multiple years. I'm very happy with the service so far.

My home’s AC stopped working. I waited a week or more to have a tech assigned. Another week or so until the tech arrived. The assigned tech was professional and was able to determined the cause of the AC not working. He took photos for Choice and determined the parts needed and left us still without AC. The next day I received an email from Choice that they were unable to send a tech and would continue to look for and assign a tech to come to us to look at our AC. WHAT? We already had a tech here and were waiting for THAT tech to return with the parts and fix the AC. When I called the tech who was assigned and came to my home, he professionally and politely told that he was no longer assigned by Choice to repair or replace my AC unit. Now, another week later in the life-threatening heat wave, we are STILL without AC. At Choice’s urging, we have opted to have our own tech repair or replace the AC.

Bryan **, the technician with Bennett and Sons, was very friendly, knowledgeable and helpful while fixing our A/C unit. He worked quickly and efficiently. I would definitely recommend him! The staff at Bennett and Sons kept me informed of Bryan's status prior to his arrival with phone calls and texts. The appointment was made within a day of the request for it, not weeks as is the case with other companies with whom I've been forced to deal. I believe they are honest and trustworthy; as he didn't try to tell me that I needed an entire new unit, even though it is 17 years old. I was very pleased with Bryan's performance the entire time he was here. He was neat and tidy.

I called to inquire about starting a policy. The rep Adam was very helpful. Got me started without any issues. Adam was able to answer my questions regarding the coverage and new plan I was subscribing to. Starting out pretty good with this new company. I like this Choice Home Warranty very very very very much.

I just joined. My past experience with home warranty companies have been rather bad. Let's see if they walk the walk and Talk the Talk. Actions say it all. The hold for a month was a negative one. So many try the old auto sales approach in order to upsell the service cost. That doesn't work with me. Or my family. Great references. Let's see.

Claim made on Friday and service call made on Monday. I have not had any communication since I talked to the tech Monday, I would like to know when the repair will be finished. I called Monday and was told to leave my number and I Would receive a call back. None has occurred.

Truthful and knowledgeable and friendly. Timely and very professional. Would recommend Choice Home to others. Service is the most important when you need them. Hopefully we will not need him again, but if so he would be the one. Thanks for the service and timely help to resolve the issues.

I was extremely surprised and pleased on the response of Choice Warranty for my refrigerator breakdown: called to make claim in evening that refrigerator quit and all food spoiled on weekend, technician was scheduled next morning, Monday, and his time for his repair status was updated frequently with tel # available for checks. He came, diagnosed problem, ordered parts to be delivered my home and repair is scheduled. Again, pleasant surprise!

I chose Choice Home Warranty last year. However, I never used it because there was no problem at my house. My contract period ended this year, and they called me and told me all sorts of things to get me to extend my contract with their company. I was deceived by their words and signed a 3-year contract. Last June, the air conditioner in my house broke down. I contacted Choice Home Warranty. They sent a technician to my home. My air conditioner outdoor unit was on the roof. But he said there was no ladder and just left.

I attempted 3 times to schedule service for our Frigidaire refrigerator. A technician came out once and did not fix it. The next appt took 3 weeks and we waited 8 hrs and he did not show up. Rescheduled (escalated) 2 weeks later. Technician calls after waiting 6 hrs to say no work order and did not show up. Horrible customer service. Pay more and go with a reputable company.

I wanted to make a change in our HW company, and Choice was given great reviews. I spoke with John and decided to go with Choice and with proof of current coverage was able to be covered right away. The price was very good and I'm looking forward to the peace of mind of knowing we will not be overwhelmed with unexpected expensive problems.

Ben answered all my questions, helped me make a tough decision easy and was able to help me lock in a great reduced rate for my first year. He also assisted with comparing what my current policy covered and that they covered same items. He also provided me with an online discount for my first year of service.

The young man who came to check out our refrigerator was courteous, respectful and polite. He called to let us know that he was at our home, then he proceeded to run several diagnostic tests to find that our problem was the panel that dispenses water and ice. He ordered said part, set a date to install it that worked with our schedules, and we await his completion of that job.

When my air conditioning unit stopped working, I called Choice Home Warranty, and they said that someone would come out between 24 and 48 hours. They took a whole week to send out a technician. It was 100 degrees outside! And I had to buy fans. It was unacceptable seeing that my bill is paid when it's supposed to. I do not plan to renew my contract when it expires!! Definitely will not recommend!! The 1 star is for the technician. He could get 5 as a person, but the company itself gets 0.

The young man who came to service my the dishwasher was on time, clean, and prepared. I'd have him come again if needed. I would suggest that the company provide him with a phone or tablet to translate for him until he is comfortable with speaking English. There are Apps that would be helpful to those nonfluent in English. Another option would be to have some from his workplace call at end of visit to review what was done, what's next, and when the work can be completed.

Updated on 12/28/2025: I’ve had Choice Warranty for the last 5 years. We had a few claims. 2 AC Units were replaced and one double oven. Choice honoured the warranties promptly. Not even a problem. The processes were easy. At the first claim we called an 800 number but recently they started to use the online claim process and that turned out to be very simple!! They are 5 stars. Would highly recommend them.

The plumber was at my home. He flushed each toilet 2x and determined nothing was wrong although my toilets are running a long time and one toilet smells periodically even when there is no use. I was told to further diagnosis the issue I was having would cost me out of pocket from $250 up to $550? Depending on what they find wrong. I paid 75.00 for a 5 min diagnosed. I was told that Choice would not cover any further costs if they found something wrong. I will be canceling my services with Choice Today! The services does me No Good!

The Tech was professional and courteous. He diagnosed and repaired the problem efficiently. Called in Saturday, Tech was not assigned until Wednesday. With heat index of 110, this made for some very uncomfortable days until the appointment. I think CHW should keep in mind that some jobs are truly emergencies in some situations. For the most part, I am pleased with my decision to go with CHW for home repairs.

You do not respond promptly. I must wait too long for you to set an appointment. After you sent an air conditioner repairman and then an electrician, my air conditioner still does not work. So, I now need to call you again to open a new claim and wait 3-4 days before you send a repairman out.

The technician showed up during the window of time he was scheduled and called as he was on his way. He was very knowledgeable about my electrical system. Explained what the problem was in a way that I understood. He tested outlets and checked the breaker box. Found the issue and fixed it at that time.

When you sign up with them they promise you everything. Then when it’s time for a claim they refuse to honor their promises. I would recommend everyone cancel their contracts with them. It’s a waste of money. You would do better just saving the monthly premium and maybe save a little more.

Great Service as always. I've been with C.H.W. for a few years now, anytime I've had or have a problem they are there right away. Great Customer service as well as company contacts that they have. I made a great Choice with Choice Home Warranty's! So, if you own a home or you are a 1st time homeowner - it is definitely in your best interest to protect your home against minor or major problems and CHW can solve those problems quickly.

Called on washing machine breakdown. Took 3 weeks to get a repairman out. When they finally determined it wasn’t worth fixing they lowballed me on a price for a new one which I finally settled for 'cause I had no choice. Your customer service is horrendous. I think it’s ridiculous that I have to wait 30 to 45 days but I guess that’s what I have to do. I wouldn’t recommend your company to my worst enemy.

I feel you have to be an attorney to read and understand the fine print in the contract. On the highest record setting temperatures in Vegas, y’all will find a way not to fix someone’s AC. Ridiculous. It’s not fair. My policy automatically renewed with new rates and I was not informed about.

Wrong to inform after selection is made that it takes a month to get the gift cards from Lowe's to replace my washing machine. Do I get free laundry service while I wait? This singular selection was described as easier and offers flexibility. No mention was made about the long wait. Also there was no alternative choice. So what you going to do.

The tech who came to our home (Virgil) was wonderful. Eric Electric was professional, gracious and had amazing follow through. However, Choice Home Warranty is none of these things. If I had not prepaid my contract, I would have canceled them after my second failed request for service. I have since had countless more. Choice Home Warranty goes out of their way not to pay a claim. Very disheartening. I cannot say enough bad things about CHW.

When I call in a claim Choice Home Warranty has promptly answered my call and is always quick to schedule my appointments. The technicians they send are courteous and very professional. When I have questions I always get my answers in a courteous and friendly manner. I would for sure recommend Choice Home Warranty to anyone looking for a home warranty.

This is the first time I have submitted a claim and it was easy online and a response came back within 24 hours and the technician came a day earlier than advised. Sam was efficient and friendly. I would request him again in the future if needed. I was very pleased with the service and prompt responses.

My service was not scheduled to happen until 10 days after I processed a claim. When I reached out to the service provider that the date and time he selected, I would not be available. He said he hasn’t scheduled the service yet and would call me once it is scheduled. This is frustrating that I couldn’t get faster service.

I plan to keep Choice Home Warranty for as long as we have our home. They have provided exceptional service for whatever we have placed a claim for, and do so rather quickly. I was initially apprehensive about Home Warranty Service but CHW has changed how I feel for the better.

Call Choice Home Warranty with a dishwasher repair being needed, received a case number. Was contacted within a day to schedule the appointment. The repairman with Alpha Appliance Repair showed up on time and was very pleasant and knowledgeable. He submitted the item for repair that needed to be replaced for approval. I was emailed the next day, 7/9/24 that the repair was approved. I'm now waiting for the part to be shipped to the repair so that after receiving it he can schedule the installation and complete the repair.

This is the worst company I have ever worked with for my house. They not only do they take forever to send a technician out. The technicians they send out are incompetent. After over a month waiting for my pool pump to be fixed I decided to hire my own and pay out of pocket. They say we can hire our own technician and they will reimburse but that’s only if the technician orders the parts off of their site. The parts are poor quality and my technician refused to install junk. They give you the same song and dance. My kid missed out having a pool party for his graduation since the pump wasn’t fixed plus I didn’t have the pool for a going away party or the 4th of July. We are in a heat wave 90+ temperatures each day and for over a month no pool. They don’t care about their clients!

Yes I can submit a claim 24/7 but it doesn't get fixed if it's on the weekend or after 5pm. There are some things that can wait but the A/C is not one of them. This is the second time I've had an issue getting service in a timely manner. I will be looking into other Warranty companies.

The salesperson answered all questions and was courteous and gave us several options. We have been very unhappy with our previous plan and I know your company will be better. We are on a very strict retirement budget and Choice Home Warranty should prove to be less expensive and better service than American Home Shield.

I called Home Choice on 6/18 to report both ac units were not working. I finally got a contractor 6/21 and came to house 6/22. My ac unit on the main level needed to be replace. My contractor went pick up my unit on 7/3. My contractor received the wrong pickup #. I call Home Choice and was told it was the supplier’s issue and it was nothing Home Choice could do. I called back on 7/9. This agent was able to escalate this matter up to management and give them 24hrs for a reply. I’m still waiting on a reply. It’s been 3 weeks with 1 ac unit trying to cool off 3500 square foot house.

Choice HW is only as good as the vendors/service providers they contract with for your issue. If the vendor is good, then you'll have a positive experience. However, if the contractor performs poorly, Choice HW does not offer much support...except offering you the option to restart your claim with another vendor/service provider---which leads to wasted time and another base service fee.

It is a total scam. Nothing worth will be covered. There is a hidden exclusion for everything! They will be nice while selling the policy but when it comes to claims, you will end up repairing yourself.

If you want to waste your money spending it on a warranty that won't help remotely with any problems you run into these are the people. In the year I had the warranty I had 2 issues and they didn't help with either one. I ended up paying out of pocket to repair my toilet and my fridge. Both of which are "covered". Please don't waste your money like I did.

I submitted a case to CHW for a repair of my washer and when I was never contacted, I reached out 3 days later and was then told that the first appt I could get was 5 days later. Not the best experience. Once the technician arrived, I was told that the part had to be "approved" by CHW. I then was notified 2 days later if the service tech came arrived to the appt and if they did for ME to reach out to the service tech to request that they submit the Diagnosis. I don't think that this is something I should be responsible for doing. That interaction should have been between the Service company and CHW.

I was well informed from CHW as well as from local contractor for the task. Replacing garage door torsion spring. Technician arrived and finished the jobs as scheduled. The whole process was a great experience. I would recommend the service from this vendor and CHW as well. I would recommend the service from this vendor and CHW as well.

I've only been with Choice Home Warranty a little over 2 months. I put in a claim for a leaky faucet and also a cold water cut off valve. The cold water valve knob broke off, so I could not use the faucet or bathroom sink at all. Choice Home Warranty claim dept did NOT cover any of it because they stated that it was not working due to "wear and tear." I decided to cancel my policy. It took numerous phone calls to talk to anyone, and when I finally got ahold of someone, the woman was quite rude. She told me it was cancelled and stated the refund amount so quickly, but before I could clarify the exact amount or ask when I would receive it, SHE PROMPTLY HUNG UP ON ME! I do not recommend this company.

You have not shown the ability to provide me with contractors in my area and because of that, I have to get my own. If you could provide contractors it would make it much easier and you would get higher marks from me and make it much easier for all involved.

I have been very pleased with the repair companies that have been sent to work on my appliances and air conditioning. My one complaint is the time it takes to get service done. Between the time you submit a claim and the appearance of a service person is, at minimum, 6 days, and usually longer than that. If replacement is required, it can take as long as a month as was the case with my a/c last summer. Lots of red tape has to be addressed in the approval process taking a lot of time while you are suffering without a/c, water, or whatever the problem is.

The spray arm on my dishwasher came off landing on the heating element which in turn melted the spray arm. My claim was denied because it did not result from normal wear and tear. WHAT??? I’ve been paying this insurance for years and the 1st time I submit a claim, for an appliance that suffered obvious wear and tear, it was denied? I’ll be looking for another home warranty company.

The representative incorrectly recorded the name of our street on our new policy. It has been an Act of Congress to get through to anyone to have it corrected. I was also told by the automated system that we have three accounts. I would greatly appreciate someone correcting this information. Thank you.

The Technician came in time as scheduled, and started his job as soon as possible. It took only 1/2 hour to fix it. He changed a belt as he had belt in his vehicle. He is good guy and knows his job. I paid his money as agreed before and he left. Overall, good job.

The technician was professional and polite and very helpful. He did the work quickly and was very knowledgeable about the cause of the problem, and he even gave me advice about how to prevent the issue from occurring in the future. I'm already planning on hiring them for additional work!

My first claim for an honest repair. Followed all the rules and procedures- will not pay for repair. They will not take calls - require you leave a callback number. I have been waiting 4 days - still have not received a callback. Appeal process is a 24-48 hour respond. They assigned a case manager - first available 15 call is a week away. I am in an area of heat wave - AC - they left my AC inoperable. Not accessible or responsive.

The ice in the door is not working. It is not dispensing the ice thru the door. The tech arrived finally- 615p - for an 8-5p appt. He was nice & polite- diagnosed the problem, explained the parts would be in 20 days later and he would be back to install them.

Matt from East Valley Technician heating and cooling arrived early, he was EXTREMELY knowledgeable and explained everything. He fixed the capacitor that the last company put in upside down and was leaking oil onto the starter and put all the screws back in that were just left in the unit.

The gentleman that the Log Doctor sent out was wonderful. He was suppose to be here between 3-6 and never showed. At 5:45 I called the office and the lady stated he was stranded on I64 where he was broke down and waiting for AAA. He did show up after being stuck in a rainstorm and broke down for 5 hours in the heat. This gentleman was beyond GREAT. Very polite and diagnosed the problem immediately. Thank You.

Choice Home was very responsive in calling me back, and the caller was very polite and helpful in placing the claim. I am hoping a technician will schedule the repair soon because it is very hot and the house has pets and children.

The technician that was sent out was excellent. He was patient with all of my questions. My only complaint was with the timing. In the future, CHW should give a wider time window due to the length of some of these claim repairs. Technician got there 2 hours after my window. My issue got resolved but I had to delay another appointment so I would miss the technician.

Next day service, excellent company, called them on Sunday and they showed up the next day, and approved repair of my ceiling fan without hesitation, I have all my properties with Choice, and they always come when I submit an issue. I have been using them for 5 years now, I tried another company, but they kept dragging out my cases.

Choice Warranty got a technician to come to my house within a day of submitting my claim and the technician called me that evening to confirm my appointment, was on time the next day for the appointment, was very personable and got the job done quickly. I would definitely recommend Choice Warranty as your home warranty plan.

Kevin from K&K came by to look at our electrical issue. We had a melted main fuse, we were concerned about an electrical fire. He was courteous and honest with us and explained the issue and that his recommendation was to replace the fuse, and possibly the buss panel if more damage is found once work is done. I’d highly recommend his services.

Mike and son fixed my washer, and from the time they showed up till they left, they were full of knowledge and answered all my questions I had about my washer problem and showed me that all it was was a stuck sock in the motor and bam it works again....

I am happy with the service and Bruno the repairman knows everything. I am always happy when he is assigned to my appliance repair. The company responds quickly and notifies me of who and when the repair has been scheduled. The only problem I have is that they will not repair anything which doesn’t prevent the appliance from working. In other words. A piece of my dishwasher control board broke and it still works so it is not eligible for repair.

Put in a service call on 6/5 for my AC not working right. Choice sent out North Pole LLC to diagnose the issue. Originally was told it was overcharged. That didn’t fix it. Next tech said it was compressor. Paid uncovered costs of $500 and they installed compressor. Choice refused to give me a breakdown of uncovered costs. That did not fix the issue. Next tech came and added Freon. That made it worse. Next tech again added Freon, didn’t help. Then tech says it’s the TXV (part was replaced in August 2023).

The technician arrived within expected time frame and worked patiently getting a considerable amount of ice build up cleared in my stand alone freezer.. The technician was very pleasant and I would be happy to see him again. I would recommend him for efficiency and hard work. Thank you for prompt service.

The technician was professional and punctual. Kevin had an issue removing the garbage disposal, but with his quick thinking skills. He was able to remove the garbage disposal. Also, he showed me how to reset it if the blades becomes jammed. He finished the job less than 45 minutes. He did a great job!

Very responsive to calls and stayed in constant contact with me. Finally fixed an issue that has been ongoing for over 2 months. Will not ever use Prompt Appliance Repair again. Horrible service. I had to keep calling and emailing to stay on top of this claim instead of CHW making sure to follow us so that was the reason for the lower rating.

Went very well. He was early & told me what the problem was & fixed it. He was pleasant & professional. He had to go buy the part & come back. If he didn't have to do that, he would of completed the job in an hour. I would definitely recommend them to anyone.

Tech that was sent out to repair the item was wonderful. He assessed the situation and was very professional as well as helpful. However, I felt, when he called the company they insisted that we did something wrong to not have to pay the claim. After him assuring them that we did nothing wrong claim was paid, I felt like the warranty company was trying to get out of their obligation.

I would not recommend. Even the technicians that they send out (when they finally come out) do not recommend them. There's no accountability in ensuring that the contracted technicians show up when they say they will. If they approve your claim you will either pay a large out of pocket or they will only pay a small amount. For a washer claim, they said it didn't result from normal wear and tear and denied my claim. For my dryer, they gave me the runaround for 3 months and finally approved the claim after I contacted the BBB.

I called to sign-up after receiving an online quote and subsequent email. The email was from a Richard **, but turned out to be a bit deceptive. I did not get to speak with him as stated in the email, I spoke with a Jake **. Mr. ** spoke a bit fast but he did eventually answered my questions and I was signed up for an account.

This is a scam company!! Stay away and save your money. They will find a reason whatsoever to decline your claim and find a fine print in your contract to blame you for having this coverage. There is a reason why they're no longer BBB accredited.

I called in for service on my toilet and SHOWER. I went over the TWO issues with the man (JJ) SEVERAL times. Repeated TOILET and SHOWER many times and explained the issue. When the service man came to the house today he said that he only had it logged for the toilet. It is not easy to get someone to sit at the house every time there is an issue. I work and can not just take off. The service man looked at the shower but because he did not have the problem logged from Choice did no repair. Now what?????

I live in GA and the temperature is in the 90's and we are seniors and my husband is recovering from cancer. I didn't know that I have to pay half the cost to get a condenser and the total cost is $2715 for us to get our AC fixed, I didn't understand how warranty works so now I will have to do more comparison to find what I need. I had this policy for 4 years. Disappointed.

My dryer gave up on me and I did not had to wait for long for a Technician to come and fix it. I was assigned to MSJ Appliance repair and they were pretty good. They kept me updated on the issues and the time they will arrive. Also I could track them to see how far they were and that make me organize my time wisely. I am pleased that they had the part on hand. Good customer service on both ends. It was easy to file a claim and there was a tracking where we can see our claims. I will recommend this to my friends and families.

Very disappointed about waiting for you to approve the amount that tech was going to charge so he could order parts. I have been without a washer since July 3rd. Spending money going to Laundromat to wash. Think I need to be reimbursed for what I have spent. I have a handicapped granddaughter who has Cerebral Palsy and frequently wets the bed. So wish you would hurry up and get machine fixed.

Airzone rep checked my ductwork & found it chewed up by rodents. He said it was not covered by Choice. I am working on the rodent problem. I still am not sure if any of this will be covered by Choice. I am wondering if this home warranty is really worth it.

Technician was thorough. He ordered the part needed for the washing machine and will be back on Friday to install it. Great service rendered. Tech was extremely polite and I would recommend him highly to anyone who has a problem with their washing machine. Choice Warranty is a great company to do business with and even though I am not a fan of AI, this worked very well

Already have let many friend know on my FB acct, your representative was a very nice man who took time and spelled out all the #Warranty specifics that I need to know, thank you and your staff, I would recommend your company to others as I believe it to be honest and with integrity

The agent (Henry) was very knowledgeable and accommodating to make this experience pleasant. He went over all the options for the policy and the cost. Henry was also able to offer me a senior discount on the price. Thank you very much for a wonderful experience.

I've been trying to get my washer since 2. It is now July. You're going to reimburse me some money towards our washer, but I wouldn't get it until the middle of August, I guess to me that's just a very long time, and it's not right. Yes, anyhow, I felt and I am sharing my feelings with you. Thank you.

The Plumber was very knowledgeable about what he was doing and he did a fantastic job of unclogging my kitchen drain line. Before entering my house he put rubber coverings on top of his regular shoes even though I informed him that he didn’t need to. He left the area that he was working on very clean.

She was very thorough with her inspection, explaining everything she was doing. Very professional. I would recommend her to anyone. She took everything apart and inspected and asked questions about the problem. If you want a good customer satisfaction experience, you can reach out to Manners Maintenance. You won't be disappointed.

The technician was very polite and professional, I would definitely recommend him! I haven't got my air conditioner yet so I will be able to answer more questions at that time. But so far I am pleased with the service....When all work is done I will be able to answer more questions.

Two months into the contract my water heater broke. A technician came out after 3 days, diagnosed it needed to be replaced. Two days later I get a quote for the replacement of $580. This is in addition to the service fee I already paid. What good is a warranty if they charge you for "uncovered" costs? It was located in my garage and a simple replacement. In addition, it would have been another 2-3 days before it was replaced, so over a week with no hot water. I canceled my contract, bought a new water heater and had it installed for almost the same cost as their additional "uncovered" costs. What a racket.

Ned from Bennett Heating and Air was courteous and knowledgeable. He found my problem quickly and returned my AC to normal. It’s working great. He cleaned out my pipes and was just amazing. It’s great when you get the service you pay for. Hooray to Ned. I was totally impressed with the work done for me to remedy my problem. He was very professional. I highly recommend Bennett Heat and Air and also highly recommend Choice Warranty. Thank you all for taking care of my AC care.

This is my first time submitting a claim since I became a member, I love how easy and user friendly the website is. I would recommend Choice to my family as long as they keep to their side of the contract. It will be my pleasure to work with choice.

So far so good. I am a new customer with Choice Home Warranty. The customer service so far is good. I haven't had good experience with home warranty companies so I'm praying this company is what I've been looking for. However, only time will tell. The price is right for the total coverage plan that I selected. The representative who helped me over the phone, Ralph was helpful, kind, and professional.

Gentleman was great! I appreciated him. But the follow through with the claim is horrendous! It takes forever to get anyone scheduled and when they do get scheduled I will call the vendor and 70% of the time they say they aren't working with CHW anymore due to poor communication and an untimely payment.

First issue- On first appointment no one showed up. Second issue-, I have been charged $100 service fees but as per contract it is $75. Third issue, your technician came and said no issue but after 3-4 days AC is again not working and having warm air coming out of vent. I had to call another technician who mentioned there is issue in Capacitor and had to change it to make AC work. Not satisifed with claim resolution and service fees charges.

The tech was great - on time and very thorough. With no dishes in the machine it seemed to be going through the wash part okay. He did find some small pieces of paper blocking ??? And removed them. We are currently filling up the machine and will try to run it sometime tomorrow to see if the problem has been fixed.

This company will do anything in their power to not pay any money out of their pocket to fix your service. Do not trust this company and keep your money in your pocket to fix it yourself at a later time.

Kudos to Jim ** for providing excellent customer service and help on a great yet affordable warranty, all around! I also appreciated Jim's patience the entire time. He answered all my questions and shared the payment options. And, he was knowledgeable about the Choice plans. It's been a long time since I've received this level of genuine, positive and professional customer service. Thanks!

The only issues I have with them is they don’t have emergency services available, and they're really slow about getting repair companies to come out and get the repairs done. I’ll probably be sitting here a week during this hot weather in a mobile home until they get here to fix my AC unit.

I had Choice Warranty for 7 plus years, and I must say their service has declined drastically in the past year, they have a hard time finding a service provider to service your issue. I canceled service with them in April 24 and purchased a warranty agreement with 2-10 and the retention rep did not canceled my service and they charged me for this month of July 24 for $112.00. I called up and asked for a refund and the retention rep stated she was unable to do that because I was on a monthly cost. I asked her who could refund me. She stated that my agreement did not allow this.

I submitted my claim on a Friday evening and we had an appointment by the next day in the morning... Our AC guy was very informative and explained what the problem was and fixed it... We were happy with HVAC Penguin...

The tech reached out to me shortly after I made the claim and came out as soon as possible. He determined that it needed to be replaced. He was very thorough even in explaining that our warranty didn't cover the pipes connected to the pump. Not happy with CHW that we had to pay extra above our service call fee.

You people are incredible! Man, you are fast on request for service! We really appreciate the response! We can't say enough about this. Thanks! On all of our claims in the past we have received the same response. Just as fast and quick! Good people, good company! The techs and companies they send out are very reliable and honest.

Unit repaired under Claim #**. Stopped working. Tried to reopen claim online and told it expired. Started new claim ** with new technician. Trouble getting approval. Told several conflicting policy information depending on talking to service or sales. Choice not responding in timely manner leaving spouse with heart condition in home without A/C in 90 + degree heat. Looking for coverage for new house. Based on this experience I will purchase elsewhere and recommend others do the same.

The repairman was very nice on a condo I own and fixed the AC With no problem. On another property, I had to fight to get the correct price to replace a wall oven. The Price they offered was ridiculous. I did a lot of research and they finally agreed with a price. I showed them. I am surprised your company does not have a contract with GE for appliances like my last home warranty.

My AC leaked water and caused ceiling to collapse. Filed claim. An appointment was scheduled but technician did not show up during the scheduled hours. Called and texted technician but he did not either take the call or return the text. He did call and show up by the end of the day. He did not do any tests and barely just took a look. He collected 75 dollars and said the repair should be scheduled next day. However nothing happened the next day. Again I could never reach this technician by call or text. Called Choice Home Warranty, which just kept promising but nothing happened. Two days later they told me in email that claim was denied. I realized why the technician did not do any test on the AC unit but just collected $75 - they did not plan to fix it at all. What a waster of time and money?

It took over a month for a technician to visit my home. I had to reach out to Choice multiple times to make sure the issue got resolved. There was an additional scheduling issue. Choice sent me an email with an appointment time and when no one showed up I contacted the technician. They told me that they turned down the appointment but Choice never let me know.

PMD Heating and Cooling serviced my A/C unit on one of the hottest days of the summer so far. After two "No Show" service calls from another company, PMD was given the service call by my home warranty company. PMD called, showed up and resolved my A/C issues; in addition I opted to have my A/C coils cleaned, hopefully that will help extend my units. Thanks for your services PMD!

I have never had a problem reaching a representative to initiate a claim or with questions relating to our policy. This has always been a positive experience for us. The overall experience is a good one overall.

The tec. did a fine job and did have some problems with heater but completed the job quickly. I am very pleased with CHW and have been with them close to 8 years. My home is almost 10 years old and expect things to start having issues, so having someone that I can count on to be there to help is one less thing to worry about, plus I'm 87 years old and having issues myself. Thank you Choice!

The sales person who called and closed this sale was one of the most pleasant AND persistent AND fun with whom to do business that I have dealt with in years. I purchased the policy "because of him". Even though I was just "window shopping". He is a major asset to your enterprise.

Our AC unit stopped cooling happened on 4th of July 2024. Assumed no one will show up as it's 4th of July weekend. Got a call on Sunday at 4pm and Alex from Cathedral cooling showed up and got it working. All we had to pay is the service fees.

Issue is not resolved yet. Choice has been helpful in its follow through at this point. The initial service vendor gave me an initial appointment of August 6, 2024. Choice replaced the vendor and a new vendor came out on Sunday, 7/7/24. The issue was diagnosed and now we are waiting for repair or replace plan.

Guyette came out to service my unit and while servicing the unit he found a problem. He told me what the problem was and I called CHW. The temperature was 102 that day and would be around that temperature for the rest of the week. CHW was prompt about getting my problem repaired. Thank you.

When we took the policy the sales person told us that if any appliance is broken we would get a replacement as many other appliance companies do but that was not the case. We were also told that only certified contractor from appliance company would address our issue but that was not the case either. The first contracting company kept on changing the appointment and eventually we had to cancel. Then the 2nd contracting company did the same by coming very late well beyond the assigned time. Finally instead of replacing our dishwasher we were given a paltry gift check of $256 which is not a cash but a Lowe's gift card that we will receive after 1 month. The cost of the dishwasher that we are replacing is worth nearly $1000. The case handler was just rude too.

I'm probably the wrong person to give a review for the technician because I wasn't at the house at the time he showed, but based on the phone conversation I had with him and what my wife and daughter, I definitely recommended, I was told he was very professional, shortly after his arrival he found up was the problem was, he contacted me and clearly explained what the issue was, he did have the approval from Choice and my AC was fix the next day. Thanks.

The resolution manager is understanding; however, I have no approval email yet to get full reimbursement for my a/c. 2 months in 3 excessive heat warnings is ridiculous and a breach of contract on Choice end of 24/48 hours. This has been a terrible experience with your company. It’s not the manager. It’s the company as a whole. I bet the CEO doesn’t face this issue when his stuff breaks. I opened my ticket before summer officially started so this should have been handled. You initially assigned a tech. They were a no show because they told choice in the beginning of the week they couldn’t keep the appt. Choice lied stating they had verified the tech that day and I wasted a day of pay from work. If something happens to my dog of family choice will be in loads of legal trouble. You have a required contractual agreed time to fix things and you’re way past that.