Choice Home Warranty Reviews

Milan was very professional and answered all my questions satisfactorily. She was to the point and offered us a good comparison that made Choice more attractive than AHS. We had AHS for years and decided to give Choice a try on the recommendation of a friend. I look forward to the service you may provide.

Great customer service. Offered a range of options., very professional. Great communications. Would recommend anyone for service. Had a great time going over options. Would upgrade later. Would love to add my Renta also. Great times. Thank you....really appreciate the time offered. I am glad I called.

All is wonderful and good and have a blessed day and the people help with your company are very knowledgeable of what they are doing. I talk to a Mr Jim today he help me, and let me know that someone will be back in touch with me on my email.

The tech showed up within the given time frame and provided a call about 30 mins prior to arrival. He was quick at diagnosing the issue and was able to fix within an hour. The dryer is back to working like new.

All of my experiences have been terrific except for one (which I don't want to identify because I think the technician's shortcomings were from overwork and overbooking, not incompetence or negligence.) I am so glad to have Choice in my corner. With the cost of repairs these days, even simple repairs can generate bills in the hundreds of dollars. My relatively minor co-pay relieves my worries about calling for help. I would recommend Choice to anyone.

Prompt reply and service call, kind and courteous team, found additional issues that need to be repaired, they offered to help the claim move along faster by making the additional notes needed. Easy to use website, with clear information on what is covered in the plan.

My experience was great.The associate was ready and able to help me. He put my mind at ease and subjected the plan that I needed. I am well please. I will recommend this service to my friends & family. I look forward to the experience of doing business with you.

I must admit, getting signed up with Choice was an exasperating experience. I found Ryan to be very helpful and made the experience more enjoyable. He walked me through the available plans and discounts and even got me to take the VIP option where I paid upfront 6 years which under my old plan would have been double. Choice is off to a good start.

Everyone that works at this company should be ashamed... Technician sent in his diagnosis then CHW changed it and denied the claim. Absolute joke. The review policy is done by the same in house people that deny the claims, it's set up so they never have to pay.

I am writing a review on here because it looks like the only way to get a response from this company. I complain air condition. Technician come and they diagnosed. They told me they sending to the company is take 24 hours. I wait 2 day but no response then I call customer service. They told me it's not cover. I will assign officer will follow up is something. No response. Please do not buy this company insurance because this company rip off. This my second and third time I pay my own pocket. I have a insurance 5 years but nothing cover. Worst experience customer if want to cancel your services but to not get your money.

This was a wonderful experience. Filling out the claim form was easy. The email response was timely and I was able to contact the electrician quickly and adjust the time of my appointment. I will certainly keep using Choice Home Warranty.

When call for a claim it’s always a pleasure when talking with a very knowledgeable agent. They get right to the problem and assigned an appointment with the specialist. No hassle, get right to the problem. I do recommend to others very highly.

New customer...First-time call in for claim a repair. Called in for A/C drain problem. Noticed leak a spots on kitchen ceiling. Was informed when I turn in claim, that technician would be assigned with 24 hours. When I called 26 hours later informed had not found a company to make service call. In meantime I have been cleaning up water. So during a conversation, I was informed I received email about option no one willing to work with warranty requirements. Used reliable A/C company and work completed except of course damage to ceiling.

Calling customer service is horrible if you 're asking about the contractor coming for service. She gave me a number to call...the same number I had just called HER on. And she sounded like she was outside, horrible background noise. It was a waste of time. As much as you're hounded to renew your contract, the customer service needs to improve. I won't be renewing.

I was very pleased with the quick response of your company. I placed the request for repair on a Tuesday and by Friday the repair was completed. I would definitely recommend to a friend. Thank you and your agents for your assistance.

My dishwasher was leaking badly and the detergent dispenser didn't work. The technician immediately repaired the leak and will be coming back with a new dispenser as soon as the part arrives. He was knowledgeable, fast, on time and very pleasant.

I would have given a 10, but the person I spoke with was hard to understand at times. Other than that, the conversation was pleasant and the service thorough. The necessary information needed on the claim was given to me. Now I wait for the service person to contact us.

Air conditioner broke. Stopped working. Contacted Choice Warranty online, and within 20 minutes had an assigned company for the next day. The assigned company contacted us, showed up on time, and was able to fix our air conditioner without trouble. Our unit is 19 years old and in good condition, but second time this year we've been glad we had Choice Warranty for the air conditioner.

The claim submission process is simple and the response rate is very quick. I submitted my claim around 9 PM on a Sunday night and went to bed. When I woke up I had an appointment set for 2 days later which I feel is reasonable.

Sonny's gave a fair assessment of what was wrong with the wash machine. The repairman showed up at the time Choice Warranty said he would. All in all it was a good experience. I would recommend Sonny’s repair service. Choice Warranty offered me a fair value to what the wash machine is worth.

Thanks for handling this problem so fast. Why would you repay with a store gift certificate? I need a check to deposit for the funds that were removed. The service man was very professional and explained in detail all the problems with the microwave. What about installation cost?

The technician was friendly, knowledgeable, and worked quickly. He had our AC running in less than 15 minutes. The only downside is that it took 3 days for them to come out. The hot nights with no AC were miserable.

I thought it was my hot water heater and called it in. Curtis from C. B. Solutions found my problem -- it was a broken pipe on my air conditioner, and he fixed it for me for a very reasonable price. I was so relieved and grateful.

Contacted about ac unit not cooling, got quick answer about problem and I was very impressed with answer, and the fact they would get someone soon to check out the problem. It was my first time contacting them and so glad I did.

The technician was very professional, and let us know he had to Order parts and it would take a little while. He showed up within 15 minutes of the time assigned. He was very clear in explaining the problem. I would recommend him to anyone.

The automated call response was overly demanding to know when it was first noted. I would have liked to speak to a person for all the months I have paid the premium for two requests in 2 years. I called on a Friday and have to wait until next Tuesday for a plumber to come. I am having to bail out the sink every day.

Quick and efficient! Had a busted AC unit fixed within 4 hours of making my claim. This is was high on our radar as well as with Choice Home Warranty. Thank you Choice Home Warranty for sending a great professional!

Updated on 05/16/2023: My experience with Choice Home Warranty and Automatic Garage Door System was excellent. CHW took my call on a Sunday evening and Automatic Garage Door Systems called and made an appointment with me for today Monday. Every aspect of this repair was very professional. I would recommend both CHW and Automatic Garage Door Systems to anyone.

AC has been out for over a week. Had to call several times to get what was needed from the technician to them for approval. Every person I talked to gave me a different answer. Even after it was approved was not told the process only the cost and needed my approval to proceed.

Very disappointed that you’ll denied repairs to my garage door opener, Very misleading!!! I led to believe that my plan covered garage opener which is the furthest from the truth, wanted to charge me $1700 to repair, Went with an outside company who charged me $500, with a lifetime warranty, so far you guys are a total ripoff , still had to pay $85 for a service call even though I didn’t receive any service…

CHW sent Rockin A Electric in Reno/Sparks NV to troubleshoot and repair an electrical problem with a circuit breaker. This company and their employees were awesome - prompt, professional and knowledgeable. Kept us informed each step of their troubleshooting process and informed us of the repair needed. They did not have the necessary parts with them, but returned within an hour with the needed parts and completed the job. We would highly recommend this company to anyone needing electrical repair or install.

The ac repairman they sent diagnosed my problem and got my ac running quickly, he explained everything everything and also told me I needed some additional things done. It was submitted and approved. Hopefully that goes well. Good to go so far.

You have not resolved my Claim. No Diagnosis from the Contractor. I have not received a new ceiling fan. The Claim price is too high. I have never had a good interaction with you or your Contractors. This MUST change!

He was polite but he charged me 75 instead of 65. And he was very persistent on the price. He wouldn’t take any reason or explanation to why it was 65. Other than that he was a good person. I like Choice Home Warranty and their staff.

I’m happy to join Choice, my sister recommended it and I’ve just set up my account. Customer service is so helpful! I got all coverage I need for an amazing price. I’ve even covered my water sprinkler system. This will really take pressure and confusion out when I need to get something fixed.

The salesman’s that called me and offered the warranty told me that the company would cover my beverage refrigerator as a second refrigerator. Well the beverage unit went bad and now they say “we don’t cover beverage units”. BEWARE THIS COMPANY LIES TO GET YOU SIGNED UP THEN SCREWS YOU!!! Very disappointed.

The agent was very helpful and explained everything. She suggested several options. I appreciate the time she was able to give and helped in my final decision. We look forward to working with Choice Home Warranty in the future. Thank you for your help and support.

I am a new client. At this time my review would be quite limited.. I am waiting for the the information. The agent I spoke with seems to be quite knowledgeable about the home insurance. Just waiting for the information.

I just wanted to let you know that I had a wonderful experience with you salesperson, Ramon **. He was a pleasure to work with and I am glad I called. He answered my questions and explained how the program works.

I was very pleased with the quick response by Choice on my recent claim. The person I spoke to was very helpful and considerate and assured me that the problem would be taken care of as soon as possible. Within a hour the technician had called and scheduled an emergency the next day. Thank Choice Home Warranty for making my experience stress free.

Leo was very nice and easy to work with. He explained all the work he was doing, and when he was done, he cleaned up and left the work site spotless. His work quality was very good, and the job was completed to satisfaction.

Had an appointment for Monday on my AC unit. I made a call to the technician and explained my situation and without hesitation I was moved up on the list. This all happened on a Friday and unit was down Approximately 3 hours. Fast service, friendly and considerate of customer's needs.

Enrolling was very easy thanks to Daniel, who was very efficient in explaining what I was receiving and the price of product.. So far I am well pleased with what the warranty offers but time will tell. I hope it is a success.

It took a month for a service tech to get out to my home. I paid 88.40 for the service call and also paid for the hardware. The cost was way too high. I could have saved money if I would've hired my own service.

Though we are waiting on an ordered fan to arrive, McNett Electric has done a great job so far. Patient, helpful, explains things. I believe as he finishes the job, his work will be excellent. I recommend you use McNett Electric and treat him well so that he continues to be willing to work with you in the future.

I filed a claim to diagnose problem with ice maker. Technician Joel from All American Appliance came to my home after a scheduling issue, but in a timely manner. He was professional, thorough and an expert. Paid him $65 co-pay. He recommended that the ice maker be replaced, and now I'm awaiting Choice's decision. When approved, Joel will order parts and come back to my home to replace ice-maker.

CHW authorized a replacement garage door opener with one feature missing that my previous door had. The motor does not have an overhead light that turns on when you enter the garage. My door laser sensors are not compatible with the new motor. My real problem with the service is that I had to pay an additional $455.64 out of pocket on top of the motor replacement paid by CHW. For these reasons, I can't offer a good review.

Anthony was the tech that worked on our appliance- he was very nice, polite, & professional - He sent a text to keep me informed about when he was arriving- he talked with me about the next steps would be.

The gentleman tried to help fix the problem. He came after 24hours of submitting the claim. Although this experience was good. We are still waiting 2 1/2 weeks for a HVAC person to come to fix one leak. Please can you help us with that? Your colleagues say it’s been expedited. We now have three leaks :(

I put in a claim regarding my heat pump’s operation and within less than 24 hours I had a service technician come out to assess the issue and make recommendations. While my heat pump didn’t need anything more than a deep clean I appreciated the quickness of the response. I checked the reviews of the company that was sent out as well and they were rated high. They took before and after pictures to show me what was done.

After 7 weeks without a dryer, a technician was again assigned to come to our house, although he had filled out paperwork on the last visit (April 28) stating that it could not be fixed. 4 appointments were set up, but no one came. Now we are being offered $250 to replace a front load dryer on a pedestal. That is beyond ridiculous. I cannot wait to share my experience on Social Media.

Green Wire Appliance Repair balanced my refrigerator so the door would close properly. This should have been done with 1 visit not 2. They did a nice job. This call should not have been necessary, because Sears did not balance the refrigerator after they repaired it.

Reported about 3 different claims and issues and noticed all those were handled and addressed by technician to the best of satisfaction. Submitting or reporting an issue on their portal is very simple and easy and their response time absolutely reasonable and sometimes pretty quick. Compared to some other home warranty experiences other homeowners shared, I personally feel Choice Home Warranty is THE BEST.

Choice Warranties has helped find techs to make repairs to our home in a timely manner. Most have been very good but I’ve had a couple that I had issues with, but Choice made sure they took care of those issues. That’s why we continued our coverage with Choice Home Warranty.

I feel something needs to be done to speed up the process. Instead of a couple of days it should be hours. Using true local vendors would help. Possibly give the customer a list of local vendors so that we could contact them to see how quickly we could get service.

Once you talk to the right person they get the job done. I've had 3 work orders so far. A problem with two of them but it took some time but the work was done right. All I want to do is give my experience not write a book.

Adam ** is a wonderful professional. I had spoken to others with Choice but none were persistent enough to offer me the right price and explain the plan. Will definitely recommend him to my friends and family. He is really professional and communicated and followed up with me to make sure I got everything.

I put a claim in about my air conditioning not cooling my home on May 5th. A very nice company by the name of Guyette Air Conditioning came out and assessed the issue. We were told by the technician that they will be back Monday May 8th to repair after CHW review the pictures of the issue assessed. Not too long after the company left my home I received an email stating we were reassigned a technician. I left a written message in the claim notes letting CHW know that a technician did come out.

Repair man came on time and fixed the problem. I now have the same problem and need to have a repair man come again. I have the same problem. A/C does not come on. Fan does not come on. This problem started when switching from heat to A/C.

The technician was great. He found the problem and although it needs a follow up because of parts needed to fix - I'm very pleased. They notified me of the time and day and it was faster than expected. I would recommend Joplin Repair and Choice Home Warranty to anyone who needs a home warranty as they are the best one that I've found and I have been on a couple of warranty plans that I definitely would not recommend. I'm telling my friends about your home warranty and the Joplin Repair company as well. I can't say enough about them.

The plumbers from 1st Choice Plumbing were excellent. They fixed the leaking shut off valve and found that the attached pipe to the outside faucet was split. It was reported to the warranty company and it was totally fixed within 2 days.

Mr ** did a great job of explaining everything and was able to answer all our questions. I will tell all my friends and family to give y’all a call and listen to all the plans that are available. Have a great day.

The website was easy to navigate and I got an email shortly after filing the claim about the next steps. I'll be able to pay the service fee to whatever contractor that comes to take care of my issue, which is very easy and convenient.

Technician did not rectify the issue! He removed the toilet, snaked the sewage line. That did not rectify the blockage. Advised he needed to install clean out valve in the yard mine was in the crawl space, he quoted 850., to install! Discovered job was bigger and more complicated. Your tech quoted 6000. I declined, he was unhappy and rude! He left without connecting the toilet back up. When I called him to advise he was rude once again and stated, "Get your new plumber to do it!!" Very disappointed with tech and service,

Technician came to service our broken AC. He was kind enough to come earlier, as we were going out for the evening. He covered his shoes before entering our home. He asked if we wanted him to wear a mask. He was able to determine what was wrong with the unit. He repaired it promptly. He also answered all of our questions. I would recommend Trusted Air.

My 22 year old Ac unit went out after a storm and Choice said being as the technician told them it was a power surge that made it stop working they would not cover it. Policy says normal wear and tear but AC units only warranty for 15 years and mine ran its 15 years. That says the unit did its normal wear and tear. Just because it kept running for several more years doesn't mean it was still in good condition. I got CHoice so in case the unit went out it would help me cover the costs but they wouldn't budge on paying anything on it. Very disappointed.

This particular claim was handled very smoothly by Choice Home Warranty. The representative made it possible for us to use the technician of our choice. We got an appointment for the next day with our preferred technician. The technician came out, and the repair was made quickly.

CJ and Brett were very helpful assisting me in signing up for the home warranty. We are switching from another company. We received lots of discounts - yearly pay, 15 percent off, extra months and senior discount. I hope if we have to use it, the service continues to be as wonderful!

The original company that accepted my repair scheduled and confirmed the appointment twice, including morning of. Got an email after their window arrival time, rescheduling it for 3 weeks away! MJ was able to come within the next 2 days. They called prior to coming and were honest in their evaluation. They were able to confirm that there was no freon leak and the ice and water were safe despite a chemical like odor.

The tech that was assigned arrived promptly at appointed time. He was professionally and courteous. He listened to my concerns and assessed the machine. He identified the inoperable part and repaired. He was in out in approximately 30 min.

The technician was great and really explained everything. However, I won’t renew our home warranty with this company. Had a water leak and they only cover the repair of the leak not any damage that occurred from the leak which is frustrating, especially since we fixed the leak ourselves due to it being an emergency type leak with water dripping from our ceiling due to a busted AC drain pipe. Now we’re out the deductible since a technician came out but got nothing out of it. Going back to our old company American Home Shield because when we had a water leak they actually covered damage to our carpet and walls! Now we’re stuck paying to have our ceiling repaired or having to use our homeowners insurance. They also denied the repair of our Samsung freezer saying it was a manufacturer defect, which it’s not! Seems like this company just doesn’t want to fix things but wants to take your money.

Quick to respond to our needs, they are effective in handling claims, and have thus far sent out legit technicians. It also helps that their rates are competitive, and much better compared to others companies. I recommend Choice to anyone.

People were very friendly and informative. I have not used services yet. I bought because everything in our 7 year old house is falling apart. I choose this company because they had a high rating. I look forward to doing business with them.

2 appliances needed to be fixed. They came out and the jobs were completed right the 1st time. No Hassles, no questions. All online. The tech. was on time, quick to get to work, and left no mess afterwards.

He was very nice and experienced. He told me he would have to come back but that’s okay. I would recommend him and his services to all of my friends and family.Thsnk you again for coming out and doing what you can to resolve my issue

The door seal on our washer needed replacement, the part had to be ordered, after the part a few days later, our service person arrived, he was on time and made quick repairs to our washer, the washer works perfect now.

Service technician was prompt, knowledgeable, communicated what he discovered and service he performed to get the unit running temporarily as he needed to perform a work around until parts ordered, received and installed. Followed up with invoice as promised and next steps which include approval from Choice Warranty and tentative timetable. Job Well Done!

There was a little gizmo at the top of the door that matched the housing of the dishwasher that allowed the dishwasher to start a cycle. The rep fixed it and showed me how to correct the problem in the future, if needed.

The technician was very courteous and knowledgeable. He understood the issues with the AC system needing repair and was disappointed with the negative decision made by CHW by not approving the repair. As a customer of CHW, my wife and I were also very unhappy with that decision. However, we have a meeting scheduled with case managers on May 17.

Filing a claim was easy and quickly a tech arrived. Certain parts to our washer couldn’t be located so Choice Home Warranty is replacing it. The only negative thing I’m not satisfied with is instead of sending us a check, we will receive a Lowe’s gift card through email. We weren’t planning on purchasing a washer at Lowe’s but now we have no choice. I think we should be able to purchase from our choosing.

We have used Choice Warranty since 2017 and have found them to be proficient in providing competent contractors and replacement parts for needed work with little delay. They have repaired or replaced components of our air conditioning system, plumbing and kitchen appliances.

Michael, was on time and knowledgeable, efficient and clean. Expert in his field, pleasure to have had the experience of seeing him work. Michael tried numerous methods to find the problem and was determined to find the answer which he did.

CHW has been unable to dispatch a technician to replace the motor for my swimming pool pump. I’ve been waiting since May 4th. In the meantime, the Pool is collecting algae because the water is not moving and the chemicals to prevent it cannot circulate. I fear that because of the long wait more problems will occur with the pool. I am a new customer and this is my first service call and the long way does not correspond with what I was told about your service and the wait time when I purchase my warranty. As you can understand this is not sit well with me.

I got an email explaining that Choice won’t cover testing or repair of my air conditioner but then got 2 subsequent emails saying the repair was approved good news. I need my unit to be repaired! Is it going to be covered? When I called for clarity the operator said she couldn’t see the good news message and said it would be assigned to a case manager. But it never happened. I need a call from a manager asap.

Tech from Anderson Air was exceptional. He called to advise that he was on time. He wore booties before entering the house. He thoroughly examined the system to find the problem and promptly made repairs and then tested the system.

Have used and tried several home warranty. Choice Home is the best. Customer services and technicians TOP knots. I highly recommend them. I couldn’t ask for any better service than that. They took their time and makes sure all taking cared prior finishing the job.

I placed my claim with CHW to fix my dryers and a technician arrived a few hours later. However, the technician shared with me that CHW asks a lot of questions looking for any loophole to deny the claim. Shame on you CHW.

Case manager was very helpful and understood that sometimes things not normally covered under the warranty are still fair, wear and tear and honored my appeal without too much of an issue. I really appreciated it as it was not a large amount of money to repair. I also like Riley plumbing as they are very efficient and reasonable if there are additional charges.

You took 10 days from my first service call to get me a repairman to my house. He looked at toilet tank, said it was a fatigue crack and he could a new toilet installed as Soon as he got the ok from Choice. It took 5 hours before I heard my claim was denied!!!. I think the repair co. was too embarrassed to call. I immediately put a stop payment on the check and canceled my membership with Choice!!!! You lost 69.00 dollars a month because you wouldn't replace a 150.00 dollar toilet tank which your hired repairman said the crack was a fatigue crack. I'm surprised anyone does business with you.... Discussed!!!! Mr. **.

He can diagnosed the problem and fixed it. He noticed a related issue and was able to get it repaired in the same visit. It took less than 90 minutes to complete the job. He was respectful of my property and cleaned up after himself.

I was very pleased to get my A/C fixed especially since it is May in San Antonio and it can get very hot. They need to expedite their process however as I had to wait over a week for repairs which was quite uncomfortable.

Checking leak in A/C coil and drainage troughs and AC operation and found everything to be in operative condition. The technician was very knowledgeable and very helpful in explaining the situation and was extremely thorough with his inspection of all the equipment that was being used and all of the materials that were needed. He did an excellent job.

The technician was very courteous and knowledgeable of the job. The technician kept scheduled posted. Worked left a clean area. Also came on time scheduled!! I will use this company later I am in need. I would like to know is there any warranty after the work is done. If there is how many days or month this job is covered.

The Rep from Safe Flow Plumbing was courteous and efficient. He ensured our satisfaction by verifying the job was done properly. Safe Flow Plumbing is welcome back as the need arises. Do not send Terminator Plumbing as they seem to be a irresponsible company.

My experience with George today on purchasing a plan was excellent. He was professional and knowledgeable. He explained the plan and purchase/term options. If the service I receive from Choice Home Warranty in the future is as good as the experience I had working with George, I will be very pleased.

The technicians called to let me know the time range in which they would be arriving. They then called again to let me know they were about 10 minutes out. They installed my freezer and explained the paperwork. Very polite, friendly and professional!

Luke was extremely helpful on insight to services and financial arrangements. Expect it will be a good plan I have joined. I cannot evaluate the competence of your service people until I need them or rate their service so all I can do is rate your customer service rep.

Up to 30 days after approval to get eLowe's gift card. My dishwasher is not working and the wait is too long. It seems unreasonable that it should take that long. Everything is approved and this high tech age I would think 24 hours should be more than enough.

Lisa was kind and Professional. Answer all many questions. I look forward to knowing if I have a problem with my home, it’s in good hands. Everything I wanted covered was available and even added on our well. Makes me feel better knowing if something goes wrong it won’t cost me an Arm and leg.!

We found kitchen sink is leaking from the faucet, causing some water damage for the cabinet. Choice Home Warranty was able to help us find a plumber to set up the appointment quickly. The plumber came in on Sunday morning and was able to install a new faucet for us within an hour. Though we had to buy the faucet at our own cost, the issue was quickly resolved.

Installed ceiling fan and and restored outlets. Also very patient and knowledgeable. He answered questions and was friendly. At first there was only one claim, but I mentioned there was an outlet that wasn't working. So he made sure I got another claim and took care of it.

Choice sends out a repairman who says the unit has multiple issues. One of which is under Manufacturer's warranty. Choice won't authorize any repair until the manufacture take care of their part first. (One charge.) You get the manufacturer to do their part. You call choice out to do their part, but because they hadn't been notified about the manufacturer's repair they deny the claim...again. (Two charges.) You get them their proof of repair and they graciously approve the repair. But because they had denied the first claim, they had to set us a second claim to finish the repair....and you're sol on the second charge. Which was a carry over from the first claim.... There is something very wrong here....

Agent was kind and understanding, he took his time understanding the value of my needs. When I called back to verify some of the warranties on the policy, the agent confirmed what was on the policy. I have a peace of mind knowing that if something breaks down I can count on Choice home warranty. Thanks.

Wasn't cooling so the Technician came very quickly and upon arrival inspected and did a quick and thorough survey of my situation. He mitigated the problem easy and professionally. He inspected and made sure everything was in working order. Will recommend his company's services and the warranty benefit to friends and Familia.

Technician was great. However, case manager was rude and impatient. Offering 246 dollars for a new dishwasher was inadequate. Nowhere can one get a Néw dishwasher for that price. Paid thousands for multi year contract with Choice and boy am I sorry. Case manager hung up on phone in the middle of our talking.

I just finished talking and purchasing your home warranty. The agent who called was very courteous and excellent! He clearly explained the top home warranty, how it’s worked, and what it cost. It was an excellent warranty and my agent was thorough about explaining how it worked. I purchased it and felt I had secured my home and its appliances and systems. If this warranty works as well as my agent I’ll be completely fine. Thanks for helping me today!

Vlad came out and showed up on time. If not a little early which was preferable, was in and out in less than 30 minutes, replaced a 20 amp glass fuse in the microwave and now it’s working again, was very helpful, did an excellent job, friendly and professional.

I am impressed with Choice's options. The plans are affordable. If you speak to a representative, you are able to lock in a low price. Very quick process. The representative reached out to me. He was very kind and answered my questions as well as offered a lower price. I am very pleased with the services that I received.

Positive experience, knew what he was doing and was very thorough and knowledgeable. Choice has sent me another technician twice for my dishwasher and again, both were thorough and knowledgeable. I would recommend them to others and it has been a good experience working with them.

I had a blower motor circuit board go out and it was replaced and covered by the warranty. Immediately after, a transformer in my A/C compressor went out. The tech was sent right back out thinking it was related to the first issue. When it was diagnosed, the tech had the part on his truck and took care of it on the spot, and it was a covered item too. Very pleased with every interaction I’ve had with CHW!

Had a problem with our washing machine. Our technician was great, very knowledgeable and was able to pinpoint the problem and set repair in motion. From filing claim to technician showing up - fast, easy, efficient! Your text and email alerts were very timely and the map refresh to show when tech would arrive was awesome. Would definitely recommend Choice Home Warranty.

The Technician was very friendly and professional with useful recommendations. He gave advice for future maintenance that will assist in extending the use and performance of the air conditioning system. The call prior to his arrival was very useful for preparation.

Tim came in and had the issue diagnosed in less than 1 minute. Even though the issue was not covered by Choice we decided to go ahead and have him proceed. Within one hour the air was functioning normally. Tim also provided us with what to do as PM moving forward.

My AC service request was processed and an appointment made with a technician very promptly. An immediate notification was sent that the request had been sent to a local vendor. The technician was very courteous and professional as service was completed in short order.

Though the appointments were cancelled couple times the technician arrived on time and identified the problem and fixed it. I am very satisfied with the service. I am a happy customer for Choice Home Warranty for few years. Keep up the good work. Jay

I submitted a claim to Choice Home Warranty regarding my electric wall oven not cooking frozen dishes completely through without increasing the temperature or cooking the dish longer. CHW sent Prompt Appliance Repair LLC out to make a diagnosis. The technician said, "I needed a panel kit and would submit to CHW." CHW sent me an email that said, "Great news, We have determined the best long-termed solution is to replace your Oven Stove Cooktop."

Repair went ok. She showed up in a timely manner. She made the repair in a fast time. She knew what the problem was very fast. I don't like Sears repair personnel from past experiences but I was glad she took care of this problem.

The initial call was pleasant, even though I didn’t want it! But the pleasant voice caught my attention and I agreed to listen and the way Cortney ** presented his home warranty plan he got my attention! His knowledge of the plans kept me interested and I’m hard to sell over the phone especially since we had been Burnt twice by other companies! Long story short, we are now in the family of Choice Home Warranty! Very pleased!

Ralph was the representative that I spoke to. He was extremely knowledgeable and understanding of my requirements. The customer service was impeccable compared to most all other interactions. The value that Choice Home provides far exceeds other home warranty companies. I would recommend Choice Home warranty.

Complete radio silence. Technician came over 15 days ago for repair and was paid. They rescheduled an appointment to repair today. No one responded nor advise that no one would be coming. My refrigerator is still not functioning and waiting for it to be repaired

They arrived on time, got the work done in a reasonable amount of time. They were friendly, knowledgeable, and helpful. They explained what the problem was and when they were done, they sure they made sure the garage door remote worked before they left.

I just received a call requesting another $65.00 for a new work order. I previously placed a work order from the home service club, (I don't know who this Choice warranty company is). I paid the $65.00 co-pay. While waiting for an appointment for the repairs, (two different technicians never showed up). They were both, no calls, no emails, no shows or no texts, nor did the home service club let me know that neither technician would not be coming. This is a very unusual situation, makes me wonder if HSC called any technicians at all, hmm.

The person that we talk to was very informative and made us feel comfortable about our decision to get the home warranty plan that we have. I cannot remember the name of the young man that help us but he was great. Thanks and keep up the good work.

My account manager Simon contacted me nearly instantaneously as I was starting an online application. He was exceptionally courteous and knowledgeable regarding the terms and conditions of your plan. I was appreciative that he offered me a senior's option for future service which ultimately will save me a considerable amount of money.

From start to finish online claim process it was a breeze. Very attentive and Diego called me back just to clarify the process. I was able to file the claim for the Garbage disposal. Even with our past claims, Choice Home Warranty has Always Come Through.

Unfortunately my washing broke today and fortunately I have CHW as my on service provider. The customer representative “Bart” was very helpful and courteous in helping me place a claim. I have been a customer for CHW for over 5 years and I am very happy with the service.

Elliot ** is an excellent salesman. Absolutely no pressure, answered all my questions. Went over my warranty contract and was clear and understandable. I will sign up as soon as I review the contract. So far, in first impression I would recommend Choice Home Warranty.

I was scheduled the next day. Provider was right on time, in fact a few minutes early. Saw the problem. Went and got new part. Installed in no time. Was courteous and professional. Took care of issue. No problems. Would recommend them anytime.

Tech came into the house to look at the dishwasher… To determine the odor source. He determined it was not sewer, nor was it electrical. He further stated it is OK for me to use the dishwasher even though he could not put a name to the odor that he smelled I feel confident that he did the best job possible.

I signed up for a home warranty. The next morning I got a call purporting to verify my data. They recited what I had given, then immediately tried to sell me on some other service. I resent cold calls as a waste of my time. I especially resent a company trying to upsale me after I have chosen it for a product or service.

Ralph was so very helpful. Changed my plan to a senior total plan. Originally, I wasn’t even told about a senior plan when I signed up in January. A huge thank you to Ralph for being honest, professional and informative!

He identified the problem right away and was very respectful. I am thrilled that he was able to save my refrigerator because it would be very difficult to find another one just like it. I would recommend him to other customers.

Contractor (both of them) were fine. Choice apparently doesn't have enough vendors in my San Jose area to affect a repair in a timely manner. First one came within a day to evaluate leak but second one (for a second opinion probably because the cost to repair of the first was too "high") was EIGHT days later all the while the leak continued. Ten (10) days later the problem is still unrepaired. Won't be using Choice anymore once annual contract is done.

We had been told that our water heater was leaking and it needed to be replaced to the tune of $3,000. Since we have Choice Home Warranty, we made a claim. Jason from Pike's Peak Mechanical inspected the water heater and said there's no sign of leakage. He was professional, friendly and honest. We expected a different experience and were thoroughly surprised and delighted. Highly recommend.

Mr. James O. was very, very polite and went about his work. His explanation of the problem was clear and precise. I would give Mr. James O. and excellent in ratings. Yes, I would rate Mr. James O. tops. Mr. James O. dressed clean and neat and presented himself in a very professional way. Uniform was neat and clean. Yes, I would recommend Mr. James O. to other customers.

We really appreciated the work of the technician who serviced our claim. He called first thing in the morning to give us an estimate of when he would arrive that afternoon. He asked pertinent questions at that time, to prepare for the visit. He took care of our issue when he was here and was very nice.

I recently made a claim as the HVAC system in my home would not turn on. Network HVAC came out and stated that my wire was blown because it was pinched between drywall and a beam. This analysis puzzled me because unless the “specialist” had X-Ray vision and could see through the wall to make this determination there was no way to officially determine this to be the cause of why my systems would not turn on. So, because of this “evaluation,” CHOICE stated that my repairs could not be covered under the terms of wear-and-tear. As you can imagine this was upsetting to me and so I appealed the decision, this is where I discovered that CHOICE is not such an upstanding company.

The Tech you sent was very good. I am totally pleased with him. But CHW I am very surprised and disappointed. If I am ever sent a survey I will acknowledge that on the survey. Tech found thermostat was not operating and needed replacement. CHW authorized him to replace it with new up to $80. The one that was broken was Pro1 T701I. No idea of cost or availability. I do know it was WiFi, as are 60 other devices in my home. Why is CHW do replacing broken with equal or better parts? CHW is approving only the part that degrades that system. Will be hard for me ever answer a survey with good results for that reason. Customers should never be forced to use parts that do not have equal or better options. Other than that the repair was very professional, quick and great. Your tight-fisted decision ruined that final outcome.

I prepaid a 4 year CW contract and have neve used the warranty. I bought this to cover my AC if it went out. it did and I made a claim and you denied it. You said you don't cover corrosion in coils. I have now spoken with 4 HVAC people that said ALL AC units will eventually have corrosion as that is part of the wearing process. I will neve use you again and I am an internet influencer and have over 80,000 followers. Everyone of them is going to know what a bad company your are.

He was very polite and professional.. Checked the stove and determined could not be fixed.. Contacted the company and problem was resolved. He respected the issues I voiced concerns about my stove and the oven issues and tried to put me at ease.

The company who came out to replace the garage door opener…motor is no good…have yet to hear back from Choice about what is covered. When I call and speak to someone, I am told it is covered at 100%. When the garage door company first came out, they said CHW barely covered anything. CHW wants your business but trying to get someone at CHW to give you an answer is nonexistent.

The garbage disposal was leaking at the bottom. Called Choice Home Warranty to get it fixed. It was an ease to call them and they scheduled the repair right away. The technician came on time and repaired the problem professionally.

The reason for only four stars is the customer service person I talked to was very confusing in the information he gave me to information I was asking for. I was trying to determine if there was an existing subscription to your services which was suggested by the information I invited.

Two technicians from Prodigy, plumbing company did an excellent job. They were professional and came to the appointment in a timely manner. We are satisfied with the services they provided. We would recommend their services to others in the future. They have been to our home on three occasions to repair the tube for the showerhead and the toilets.

We’ve had the same technician come out for two separate issues. He’s friendly, arrived on time, professional and knowledgeable. Turn around time for repair was super quick and our stove was fixed. Both experiences with this company has been great. Definitely recommend VIP Appliance!!

My interaction with Daniel ** was excellent. He was professional, knew the information and had a delightful personality. While I was on the phone, I received two emails, one with his introduction and information and also my new policy attached in a separate email. It was so refreshing, especially in this day and age. I signed up for six years. So far so good. I highly recommend Choice Home Warranty.

Horrible experience, we submitted a claim for our non working refrigerator last Wednesday and it been a week and no decision has been made. On what they are going to do or cover. We already had a technician come out Friday to look at it and he told them what it was going to take to fix it. And now we are waiting on another different technician to come out to reevaluate the refrigerator. So more waiting ensues.

I put in a claim for my ceiling fan and I was contacted by Choice the next day to get it fixed. I have used them in the past for a plumbing issue and for my central air conditioner and the work is always done quickly and with no problems. I’m glad I have the warranty on my home.

The man was great. Fixed it and had no problems. Would have him back to fix my AC anytime. He called and said be there in an hour and right on time he was. He had to go back to his shop to get the parts and he came right back like he said he would and installed them.

Choice Home Warranty responded within hours of filing our claim. The technician arrived and repaired our appliance to our satisfaction within two days. Choice Home Warranty has also covered us for our refrigerator and clothes washer; they have saved the day for us!

I bought and paid for, upfront, a long term home warranty, and paid extra for my ice maker, pool and spa. When the ice maker went, it literally took an act of congress to get them to even send a tech out, they kept insisting I did not have the coverage. Then, just 4 days after their warranty expired, their replacement ice maker died. I went thru the same challenges again... When I had problems with the spa, they sent out an untrained, unlicensed, random person doing business in the pool industry who wrote up a fallacious report about the pool being installed contrary to code, even tho I kept inspection papers in a lock box nearby and showed them to her, the pool and spa had been there over 30 years and nothing she wrote about in her report came close to addressing the problem. Additionally, she caused further damage to my pool, for which I had to sue her. I filed a complaint against her with FL-DBPR.

A/C ER Heating and Air- Professional, on time, friendly, and knowledgeable. Emmanuel's customer service is exceptional! My air conditioning was fixed that day- no waiting for parts to come in. Trustworthy from the start and I highly recommend Emmanuel and his company!

It took a week for you to find a tech, then I waited a week for him to show, which he didn't! You then rescheduled with the same tech and had to wait another week for him to show, which he didn't! Finally, after threatening to cancel my policy, I was reassigned to a new tech, which was one that I've dealt with before. I only waited two days for him to show and he was fast, friendly, and professional! Questioning why you didn't go with them in the first place?? Still debating on whether to renew or not when the time comes.

I called at 8:30 PM to report an air-conditioning problem. Within 1/2 hour I had a message that someone would be at my home the following day. Man arrived at 10AM and fixed the problem. OUTSTANDING SERVICE. Certainly my CHOICE!

I've placed two claims and in both cases, the revision process has been extremely slow. I'm worried of what could happen if I have a critical problem/failure in my house that need urgent repair but I have to wait days or week for you to respond.

I have always been skeptical of home insurance companies, but current economic pressures pushed me towards taking a chance on a home insurance plan. After researching the major home warranty companies, it came down to my comfort level with the sales representative that I spoke with. I chose Choice Home Warranty. 6 months later I filed my first claim and hoped for the best. I filed my claim on 5/3/23 and the repair was completed on 5/5/23. Two days exceeded my expectations. I am very happy with the outcome of this claim. A standard has been established and I fully expect that future claims will be handled in this very professional and timely manner. Thank you to all involved in this process.

I called to have a tech come to my house to repair a washer that has recently repaired less than three weeks ago. I asked for a different company because I am not satisfied with the service that this provider gave.

I was offered a very low replacement amount for our washer, but had to accept because CHW would not increase the amount. Only after speaking with three representatives, and accepting the payout, was I informed that it would be ANOTHER 30 DAYS before we would receive an eGift card from Lowe's (the only store we could use) so still have to spend more money to go to a laundromat for the next month! VERY DISAPPOINTED!

Kitchen faucet leaking and needed replacing. They replaced it and stopped the leak in at least thirty minutes to an hour. They also cleaned up their mess and I am so very grateful to Choice Home Warranty for selecting this company to do the repair.

The lady I spoke with is an asset to your company, Very professional and knowledgeable and a pleasure to speak with. She was very customer orientated and tried to suggest different options. She definitely knew the product. I wish her the greatest success.

Waited 2 days with no response for our HVAC issue. We called and the claim department gave authorization to seek out our own technician. Waited 3 more days for Choice to make an appointment. By which we were tired of waiting. So we hired based on local reviews. He was great. 10/10 North American HVAC. But then was told after he came and we paid. The Choice warranty would NOT REIMBURSE us, which we did not satisfied with.

I was very pleased with the work Juan did for us. It appears that he was able to find the source of our leaks and was able to provide a solution. We're waiting for the silicone sealant to cure before testing the seals. We will need a contractor to repair the holes in our bathroom ceiling that were made to gain access to the necessary pipes & fittings. We hoping they can replace the missing sheetrock with an access panel for future access to the plumbing.

We have had warranty plans in the past and have chosen this one as the best for us. We are in our 80’s and this is the best program for us. My husband is very knowledgeable about electricity and plumbing. But it is not so easy to be getting up and down anymore. We looked at other programs and this seems financially the best. The Company has a good reputation for service.

Last yr I experienced a lot unprofessionalism all around. Had someone check my air conditioner…first person I received never got back, second company had an attitude because they had every intention on not showing up until I called toward the end of appt time which was kind of late. Showed up with an attitude, changed a part. When asked if he checked the coolant he said no and left. When I called Home choice because it was cooling but not like it usually does. They told me I needed to pay another fee. So now it is leaking in the hallway. Hopefully this transaction will be better. Had a courteous customer rep THIS time. Even the ones I encountered last yr were argumentative. Almost canceled this warranty.

I reached out to Choice Home Warranty when my refrigerator was not functioning correctly, and within 48 hours, they sent a maintenance technician to fix the problem. The issue was resolved. I am grateful for their prompt and high-quality service. Thank you, Choice Home Warranty!

I just purchased Choice Home Warranty today. I look to using their services when time comes. The person I talked to was very knowledgeable and professional. I joined this company because I was disappointed in the company I was with. At least Choice Home Warranty doesn’t make you have a contract clause.

Tech arrived in timely manner and resolved our problem quickly. He was very thorough and made sure the water softener was working properly before he left. Very satisfied. He also instructed me on how to reset unit. He advised me if unit malfunctioned after he left to just call him and he would come back.

Jones Overhead Door came out and the garage door started working after they pulled it up. My husband and I had to manually close it Saturday night. He said nothing could be repaired at this time but it was not up to code. We replaced the old one. We were out the $85.00 fee plus the price of the overhead door. I hope it doesn't work that way every time we call. That was the reason we changed to your company.

I had a good experience as far as filing a claim. It’s only been a day, however I didn’t get an appointment yet as to when someone can fix my tankless water heater. It was a simple process in filing a claim.

Awesome experience with Choice Home Warranty when my A/C unit stopped working last year. After submitting my request, within a day, a A/C company was at my house making repairs at the same low rate. Thank you for top notch service.

The company that they send it to me (B&B Comfort Master) to address the issue has a great crew, Bryan ** take care of the issue, he was very respectful with us and the property, he explain us the problem and fix it.

Great technician. Knew exactly what to do to fix issues. He was very courteous and knowledgeable. Was able to diagnose problem and direct without making a mess or any damages to house. I would highly recommend using this company again for any electrical issue needs you may have.

I'd recommend technician Ron from A&E Factory Services ANY day. Trustworthy and professional. Knew troubleshooting skills and got 'er done! Another positive is that he called approximately 30 minutes prior to show up time. Where I didn't appreciate the hours given to me, 7am - 6pm, Ron, at least, called to let me know he was on his way.

We replaced what was a top-of-the-line washing machine. Your max offer was $547. I talked to a case manager and they said my washing machine did not match your top-tier level and would not pay more. I asked them to show me where I can purchase any front-load washing machine for this amount. I just went online and searched and there is not one below the cost of $698. The one I am purchasing with a huge discount is $749. It has features like the one I am replacing. I understand that I may need to add money to get nice features, but I don't think I should have to add money to purchase the cheapest front-load washing machine available. The max amount you offer to replace an appliance should be at least equal to the price of the cheapest one your customer can purchase.

The customer representative is very courteous and respectful. He is very knowledgeable about the job that he is representing. I can feel at ease now that I have a company that will back me up in case I have troubles at home.

Spoke to representative today to get pricing on Home Warranty for my home and representative was very nice and courteous. Did everything he could to get me the price I was offered previously and got a supervisor to approve it. I am happy so far with all I have experienced.

Updated on 05/17/2023: A tech initially came out and replaced a blown fuse. The air handler stopped working again the next day. Tech returned several days later and concluded the 19-yr old blower motor needed replacement. Choice home warranty refused to approve the expenditures because the blower motor was dirty. I spoke with a Case Manager who refused to spend anything to offset the cost of the new blower motor. Refused to acknowledge that the blower motor age could have contributed to its demise.

The plumber worked with our schedule and arrived on-time and set right to work. Multiple problems were identified and repaired. He cleaned up after himself and left everything neat and orderly. Excellent job. I would definitely use this contractor again.

CHW is a great company and offers a product at a great price. They do need to update their web page to better serve existing customers. I needed to cancel a claim and could not online. I also could not verify the claim had been canceled. I was able to contact CHW by phone to cancel the service call.

Bruce ** was awesome to work with but I didn't like getting calls and emails from other sales people while trying to make a decision. There was one lady that was very pushy that almost kept me from going with Choice Home Warranty.

Difficult understanding person who took claim. Background noisy made it more difficult to hear. I would think a plumbing problem would get faster service than three days..please try to get someone here sooner. When scheduling work why are late evening hours given? Mine is until 8pm.

This man was kind, knowledgeable and easy to talk to. He listened to my past experiences and seemed understanding. I would give him a TEN for the way he presented himself and made me comfortable and I believed him. So you all do a good job and take care of your customers. I am sure he will.

I tried to turn on my AC May 6 and nothing happened. I called Choice Home Warranty (for the first time ever), They were great and set up an appointment time for me. Today, May 8, the most professional and courteous AC repairmen arrived at my home, They checked out the situation and very quickly knew the problem I had. A very important part of my central air and heating unit didn't work anymore. They had the needed part in their truck, got it, installed it and now I am sitting in a very cool and comfortable home. I am so glad I trusted and bought into Choice Home Warranty. Orlando the Technician and Alex the Technician in Training did a fabulous job representing their Company O&N Cooling and Heating. Choice Home for me sent the best. Thank You.

The Service tech said the service fee was $75, and then the invoice said $65. My mistake for not looking at the invoice before I wrote out the check but would be helpful if the tech was made aware of the service fee before arriving at the appointment.

Waited days for technician to come to repair my washer. When he came on May 2, 2023 he diagnosed the problem and ordered parts. It is now May 8 and parts are not all here. No one has been able to tell me when the parts will arrive but I was given an estimated delivery date of May 15. Technician cannot be rescheduled until parts arrive. I have offered to buy parts if I could be reimbursed but no one has been able to give approval for this. Waiting this long for repair is totally unacceptable.

Ingrid **..

I placed a claim on 5/3/23 and to today 5/9/23 have not heard peep from anybody! What's going on. Get it done!!! I have been opening the garage door manually & it's getting old. And I just renewed my plan for 3 yrs!

I have just opened an account and found the representative knowledgeable, friendly and courteous. James ** is the type of representative that serves customers and their company well. The coverage provided is excellent and I look forward to doing business with Choice.

Hector of Robert & Sons AC & Heating repaired my AC by finding the issue right away. It was a simple issue, but the AC would not turn on. Then I agreed to clean the condenser on the outside AC unit. He did that quickly & efficiently and showed pictures of before & after. I would call then again for sure.

Great representative, straight forward without much of the high- pressure sales associated with Home Warranty companies. I appreciated his honesty. I shopped many of the companies and this appears to be the best available rate. The proof will be in the service when needed!

The rep was enthusiastically helpful and got the upsell…I called for additional info and I received answers on everything requested. We’ve used AHS and we’re very disappointed and hope this Choice was right. If your service is as good as your supervisor sales rep I think we’re in good hands.

Tech was early, called ahead, was very friendly, knew what he was doing and had problem fix in 20 mins. Have used C.H.W. Before. Always had good outcome on the system that had to be fixed, and the techs that they sent out were very fast, about doing the job and getting it right the first time.

Thanks for the quick response on my request, techician made contact with me next day and appointment was scheduled. He was very flexible with my schedule, as soon as he arrived and checked the unit, he provided me with clear summary about the issue, he worked on it in an hour or so and had my AC providing cool air again.

Within hours of putting in my claim, we were contacted with an appointment the next day. Then right on time, Courtney came out for an issue with our oven. He was courteous, and professional and diagnosed the problem pretty quickly. He had to order the part, so hopefully the fix for our issue goes as smoothly!

Technician resolved the problem. The problem was due to the suction vacuum created in the drain line that has caused the water not able to be released to the drain pipe. The solution was to add a drain opening port to release the vacuum but keep the condensate flow path open.

Peter was very responsive. He identified the problem and was quick to diagnose the issue, order the part and set up a return appointment. He was very knowledgeable. I hope you can come back and re-service the machine when he gets the new part ordered for us.

Keisha was very professional and I enjoyed speaking with her. I received numerous calls from Choice and I asked to be taken off of the list because I was getting calls 2 or 3 times a day, so I finally joined Choice. Thank you.

The technician that came out was very knowledgeable about the dishwasher and exactly what would need to be done to resolve the problem that my dishwasher was having. He order parts and returned as soon as they were in to repair my dishwasher problem.

When this Technician came out he was very informative and knew what he was talking about. He explained everything in detail of what was wrong and what he would do to correct problem. Have already recommended his company to family.