Choice Home Warranty Reviews

The technician was scheduled to come 12 days after I put in the claim. In the meantime, the problem fixed itself and had to cancel the technician. The customer service was very good, but scheduling a technician to come this late is certainly not good at all.

Adonis was great. He came on time, courteous and professional. He advised on the upgrade and the reasoning. Once completed he walked me through all of the features to ensure I knew the full capability of the system. I would highly recommend them again for any issues.

Subject washer broke down (draining pump) and the part was ordered, so it was reschedule within two weeks however, the part came in within 48 hrs. I called if it can be done earlier since the part has been shipped, sure enough there was available technician and was done the next day. Service was outstanding. Highly recommended.

Our experience was great! On time and got the job done in a very short time! Thanks! We would recommend Choice to all our family and friends. Ps. Called CHOICE and we had a repair person within two days! Wahoo.

The technician said the part was no longer available and a replacement would be needed. Instead of taking those steps Choice scheduled another appointment and claimed the tech refused to do the work. That was not accurate and frustrating to me. I went and bought a new machine on my own.

The technician that came to our house was thorough & when he told us what was needed he didn't pull any punches. He was honest & above board. He is also passionate about his company's reputation & believes in what he does. Very pleasant to work with. I would recommend this technician to anyone.

My ceiling fan in guest room had died out. CHW promptly had a technician to come out to diagnose the issue. He determined that the motor had seen better days and it was time for a new one. I'm currently moving along onto the next phase to have it replaced.

I feel like this with most warranty companies. Basically there never seems to be real urgency by the service companies. They don't seem interested in actually fixing anything and one of their first questions is always, "How are you paying your service fee". They just want to get in and out. You're lucky if they spend more than 10 minutes trying to diagnose the problem. Not to mention our appointment was rescheduled twice and it took over two weeks. When working with Choice warranty on the phone or their service, it's great but I've had two service calls and they both weren't great. Definitely didn't feel like things were actually addressed.

Chris did a great job. He found the problem and did what needed to be done to fix it. I recommend Copeland AC service to anyone needing their AC serviced. Chris went above and beyond, couldn’t ask for a more efficient repair.

I submitted a claim for AC after it had been running longer than normal, and the temp wasn't changing much. Only one degree cooler overnight. In Georgia. In summer. Two days went by without any appointment, the end of the 3rd day I got an appointment FOR 10 DAYS LATER! So I asked if I had to run it 24/7 for 10 more days, and they said if we tried to check with another vendor, we'd "have to start the process all over again." Unacceptable, and incredibly inefficient process. Why not reach out to local vendors, and WHEN you get availability dates, THEN secure the earliest appointment??? I have called again, and was told the technician would call me... it's been two more days, and no one has reached out. I will NOT be renewing.

The Techs are good but Choice is the problem! My warranty is paid in full but every time I have a repair Choice ends up telling me & the tech my warranty doesn’t cover the repair, so why even have the warranty if I’m always paying the full price for the repair! Rip off!

It took three weeks to a technician to come to fix the issue in my house. Luckily it was not an emergency, but it concerns me. The service has been executed very well. The technician knew what he was doing.

I was highly satisfied with the gentleman that came to my home and the service he provided. He was pleasant to deal with and knew his stuff. He was very patient with my issues dealing with my dogs. He made my day!

Andres from Fahrenheit one was very nice very thorough and fix our problem quickly. he explained everything he said he would come back if there’s any other problems. He gave his phone number. We would gladly recommend him. And Hope, if we have another HVAC claim that he would be the one to come.

The technician that came out was great! BUT why did I have to pay a deductible when it was not going to be fixed!! WHY is this not addressed before the technician WASTES his time!! And THROWS my money away like it grows on trees? When you should have known it was not going to be covered when the work order was put in!!!! Disappointed….

I was very satisfied with the Sears tech who came and looked at our washer. Very knowledgeable so that made a better experience. I had to wait a week plus but we made it. I am hoping I talked my sister into get a home warranty from you. She had a horrible experience when she had a home warranty service. Thank you.

The request was denied as not covered. I am at fault somewhat as I did not check the coverage. After waiting a number of days and when the service man finally came and had started the work I was contacted and advised the work was not covered. Fortunately the service charges were fair. I have used your company previously and have been happy.

Had no problems with the service tech. Did what he said he would do. Accurate scheduling time of service. Very knowledgeable and experienced. On time with proper tools for testing and trouble solving the problem. Highly recommend for any appliance problems.

I took a couple of days to get seen, but the tech was very quick to diagnose the problem and get the right parts to fix it. Came back out the next day and repaired it. I really appreciate everyone involved in making this happen. Thank you so much.

The service technician was very professional, friendly, on time, and quickly diagnosed the problem. The technician checked the outdoor condenser, then the upstairs coil. The condenser fan had frozen up and the system required Freon. We were up and running within 30 minutes.

He was pleasant and informative! I went in the website to compare companies and he contacted me as I was typing! He answered all the questions I had at the time and I felt comfortable with the conversation! I decided to go with Choice and pray it was the right choice for me!

They came when they said they would, they did a great job cleaned up after. The two men were very nice and professional. I would recommend them to anyone who needs repair. The father was the one who first came and was very nice also.

On 5/8/23, my garage door wouldn't open due to the a broken spring. I contacted my Home Warranty Company to file a claim and was provided the information of the repair Company that would be coming out to check the door. I called the Company and explained what had happened and the owner/tech asked me to send pictures so that when they did come they should have had the parts to do the repairs. On 5/11/23, the owner/ technician came as promised, but was unable to do the repairs that day as he had multiple jobs in the area and waiting to get the approval from the Warranty Company would have taken up valuable time. ( That was my only disappointment ), so I had to wait until 5/15/23 for the repair to be done. Enrique, the technician, called to give me a heads up as to when he would be arriving and once he did come, got the job done quickly. I have to add that Enrique was very pleasant, and quite professional. He gave me tips on how to keep my garage door working properly, and I appreciated his advice so for future service if I should need it, I will be contacting them again.

The electric tech that came out was outstanding, thorough, knowledgeable and very respectful. He found the problem which was smaller than the 1st tech said. He took the time to explain everything to me. The 1st electrician said it was the breaker panel. James from Allspark narrowed it to the outlet in the bathroom was causing the problem.

Making appts awful. No one told me to expect email so I didn’t know when to be home. Man came. No one home. That happened twice. Finally got appt. but it was not good time. Had no way to contact. Need no.

I submitted a claim to Choice Home Warranty (CHW) because my Air Conditioning (AC) unit was not working. A technician was dispatched to check the AC unit and said that the AC compressor is broken and needed to be replaced. The technician filed a claim to CHW to replace the AC compressor. However, CHW denied that claim stating, in part, that "catastrophic failures that predate the standard life expectancy are caused by one or multiple issues that indicate an abnormal operation or malady in the system" and that "failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage." I submitted an appeal stating that the AC unit is located outside of my home and I have not touched or altered the AC unit in any way and that the AC unit did indeed fail due to normal wear and tear.

Sam provided good service and customer experience during our call. Sam shared the plan details like how works in future and how help us to manage the home warranty. Very good experience with him. I recommended same to my friend and he also enrolled.

Water heater went out - submitted a claim next day service! quick and painless and now we have hot water again...I rarely have to submit for repairs but when I do my issues are always resolved. Very satisfied with their service.

The problem was taken care of by Stephanie of the Resolution Department after I wanted to cancel my policy. Your company made a big mistake on my policy. I was waiting for 2 weeks to get assigned a technician to take my claim.

The tech called before he came out and ask me to take a picture of the unit and to describe what was going on with it. He came with the correct parts for my microwave and he was in and out in under an hour, and he was training a new tech.

Choice is a excellent company, good service. When you call me, they get right back to you. They are very very professional. Their contractors are all first class. I have had Choice on my other house plus I gave them a bunch of new customers so I received extra months free. Again, excellent company.

Good morning, I was just scrolling through Instagram and came upon a warranty. Putting my information so I came to the door so I got all about doing 40 minutes or so. Later I'll received a call and it was a representative from the warranty company. His name was Henry. He was so thorough with the information and answering my questions that I agreed to come aboard as a customer. I'll look forward to being the value customer. Have a great day!

After lots of research I decided to go with Choice Home Warranty. I was able to negotiate my monthly payment from $58/month down to $50/month and a deductible of $85 down to $65... They say if it's too good to be true it probably is... Well they're right. The first time we needed to make a claim because the handle on our primary freezer broke we were denied. The policy clearly states that All parts are covered under refrigerator/freezers when due to normal wear and tear; after paying our $65 deductible we were denied because the way that the handle broke it appeared to be because of customer fault not normal wear and tear. The handle just broke off in my hand and the appeals agent said she didn't blame me but the break in the piece itself appears to tell a different story. They denied the claim. I canceled immediately.

Air conditioning not cooling. Contacted CHW. They had a contractor. K Marlon Services. Contact me the next day with a time to check out the unit and he made temporary repair until the next day. Kevin did a great job and he was very helpful and courteous. I would highly recommend them.

Technician knowledge and knows what he is doing. Unit low on freon. With the Home Warranty I thought I only had to pay the Technician $65 Service fee. However, he would put freon in as needed unless I paid him $150 per pound of freon used. Two pounds equal $300. The charge of $365 is not a home owner warranty price. I shouldn't have to pay no more than the $65 Service charge. What is going on is a customer rip off. I should have $300 returned to me. I probably need to report this to the Better Business Bureau.

Great work by the repairman sent by Choice. Heater wasn't working and now it is and it was covered by the Choice Warranty. Quick work by a friendly and knowledgeable pool repairman. So glad I called and won't hesitate calling for other repairs when needed!

A technician was not assigned to the claim until nearly 3 weeks after the claim was filed. I called the customer service line and spoke to supervisors multiple times to request escalation of the issue, but was told that no technicians were available within 168 mile radius of my location which is within a few miles of the capital city of the state of Michigan. Very unhappy with the delay and lack of companies within my vicinity that are apparently not associated with Choice Home Warranty.

I called about my air conditioner system not working. The process was started with Choice Home service getting me a quick service call. The ac mechanic did all the measurements and my results were uploaded on time. The Great job getting my air conditioner measured. The team was very helpful and closed my request quickly.

Salesman was great. Found the problem and ordered a part. Will return next week. Salesman knew his job. What to look for. I thought it was something else and he showed me the problem so my stove should be back working for the holidays.

Technician did not try to upsell a bunch of additional service or a whole new unit. He said everything was working fine, but I don't know how thoroughly he checked it out since he didn't spend much time with it.

I want my 85.00 back because the people you sent to put my garbage disposal in cause me to incur a 85.00 charge for my dishwasher. They turned the water off and didn't tell me or turn it back on. So I thought my dishwasher was broken when it wasn't. The guys that came discovered the problem. They were great but didn't wear mask or put footwear on coming in my house. I use a outside company and they are more professional than the people you have sent to my house for each of the problems I've had.

AC System Not Cooling, Solution found to fill with Cooling gas, But tech not very informative in the process of checking our system and completing necessary work. Wish I understood more what he was doing. Not sure what he was looking for before deciding to filling our system with the Cooling gas.

Very satisfactory service, very prompt and courteous people. I would like to recommend to my family and friends. Also only problem today is service. People are coming between eight and five. It is too long to wait for them. At least they should give time. Four hrs.

All is wonderful and good and have a blessed day and the people help with your company are very knowledgeable of what they are doing. I talk to a Mr Jim today he help me, and let me no that someone will be back in touch with me on my email.

It’s been days and service still has not been assigned. Very disappointing. I am unable to do laundry. I received a email from you stating you were looking for technicians but it still is disappointing that you have found one in all these days.

I’m starting to see a pattern of denial with my claims. First was my A/C unit. Somehow the only fault that denied my coverage just so happened to be what was wrong with my AC. Yep word for word the contractor must of been psychic. So I lost the service fee and hired someone else to fix it. 2nd, my torsion spring for my garage door broke. The contractor said that he replaces them all the time and should be approved ASAP. Nope, somehow mine was deemed not regular wear and tear. No one can explain to me why that got denied. I purchased a 4 year paid up front contract and I never get any of my equipment fixed. To pour salt on my wound I even asked the rep who helped me with the claim if my torsion spring would be covered before I even filed. Tired of losing 65 bucks every time and he said yes. I paid a couple thousand to this company and they only take more and never fix my equipment. Wow, how do you sleep at night?

Repairmen was terrific! He was on time, knowledgeable and very professional. He answered our questions and concerns and even tried to get a response from Choice so we would know whether and how much ice to get to preserve our food. Here it is three days later and still no decision. This is becoming a trust/professional problem between the company and us as consumer.

It seems that every repair must be approved by CHW,. before the repair man proceed with the work. It has been almost a week now since he was at my house. There should be a quicker way to get approval,. like to call CHW and get a green light.

He did a great job. He took care of my system. I highly recommend this company. He charged my system and now it works great. Also, he took his time, made everything was working the way is supposed to work. He changed out the capacitor and he made sure my condensing fan motor was running like it supposed to. This technician should work as CTC as an HVAC instructor because he is definitely needed.

Brandon ** was my salesman and he was very good at explaining everything. If all he said is correct, I will be so glad to move from One Guard to Choice. I have 2 other properties that I plan on moving to Choice.

I renewed because of their new contract language covering what they did not before, for which I was not going to renew. But now have. Their 5th will be earned after my next experience with Choice Home Warranty which now includes corrosion as well. They've learned to deal with Florida homeowner's plights are more than just Hurricanes!

First guy I spoke to was a sales man, didn't work out too good. Second guy was a total pro, well mannered, respected my arguments and we were able to reach a deal. So far I'm happy with how I'm being treated. I feel I can rely on this company.

Quick and easy. This is my 1st time using you all so I am hoping for a quick and painless response to what is happening in my garage and outside street light. I am also having plumbing issues but one step at a time.

I believe this will be a good investment for our home. John did a great outlining and explaining the programs available. I chose the monthly payment plan, but there are other options open to choose. Gives my wife and me a peace of mind.

I was skeptical but I received quick and easy service. Just a day or two after I submitted my problem online, they set up a tech appointment. There is a small fee for assessment but it’s totally worth it. The tech arrived on time and looked over everything thoroughly. Then, the recommendation was sent to CHW. I quickly received an answer and they set up the repair/replacement. I’m very pleased with this company. To my surprise, they actually cover what they say they will.

Fixed the leak by replacing the faucet but the newly installed faucet has thin flow of water; tech would not come back unless CHW tells; CHW would not easily help until I pursue the matter! As my past experience says, CHW drops the claim at the drop of a pin.

I've called four times and only one was approved. But then the same issue was not resolved and they wouldn't approve it even though it was the same issue. This company used to be good but now it feels like it's more of a scam.

Our refrigerator failed the early hours of May 18. We did some troubleshooting but could not get it to work. We contacted Choice Home Warranty (CHW) who immediately set up a claim. Much to our surprise, within minutes Technician/owner Dewey ** of 417 MARS LLC texted us with a time and date for a service call on May 19! He came three hours earlier than the scheduled time and in a matter of minutes diagnosed a failed control board. He immediately left the house saying that if he can find the part he will come back or if he has to order the part it could be several days. Fortunately he was able to find the part and texted us that he was on the way. Within minutes he came and in less than ten minutes replaced the control board. Everything works like a charm!

I've done some work as an electrical contractor and it's practically impossible to get paid. This company also change and make it impossible to charge what was originally agreed. Please don't waste your time and attention to these people. Believe me that's why they always need vendors.

CHOICE Home warranty typically fix your problems that you have. The customer service is very friendly and seems to be very knowledgeable of the services. The contractors that work for Choice Home Warranty too seems to be knowledgeable about their work and their specialty.

The gentleman was friendly and knowledgeable of job. I felt good while he explained to me my warranty. I would recommend to my family and friends. I’m thankful for the quick response when I request for the information for my warranty.

I made a good choice when I chose the home warranty company. Have not had any issues with the 2 claims that I have had. Would recommend this to family and friends without a second of hesitation. Well worth the money.

Samsung washer gave out.. water will not drain. Wait time for appointment repairs… a week… horrible. Aside from that another week to wait for parts to come in for repairs to be completed… ugh!! So laundry will be piled a mile high… double ugh!!

I didn't get a chance to complete the rest of the survey and would like to do so. Basically, I was very disappointed in the way Choice handled or considered my business when it came to a no-show contractor who caused us to waste more than a day waiting for service and then made us suffer through not having our air for several days, over an entire weekend and more, when I made the appointment in enough time to have the situation taken care of before a scheduled trip. The contractor that finally came out did a great job and the no show was not his company, but I don't feel that Choice valued my time or me as a customer as I was not fairly compensated for my loss of time or my huge inconvenience.

Quick response in sending out a tech. Easy process! Friendly and professional service techs! I would definitely refer anyone for this service contract with Choice Home Warranty! I was a bit nervous making my first claim but it was so simple!

Allijah explained everything in detailed and listened to our concerns. My husband and I are looking ahead to a great experience with Choice Home Warranty and is expecting a successful relationship. Thank you Allijah for making us feel comfortable to move forward with this policy...

I find that there inability to schedule within an hour of service to be extremely disruptive. I'm on night shift which means I don't go to bed before technician arrives. This causes many issues as I live with autoimmune disease.

I went online and filed for repair on my dishwasher and had an answer right away and Brian from A&E was at my house the same afternoon. Brian was on time, very professional and diagnosed the problem right away and got the parts ordered and set the next appointment to finish the repair.

I found water leaking into my garage. Choice covers drywall and plumbing per my policy so I opened a claim. Three days later a plumbing company showed up and found a lot of moisture in the drywall but would not find the leak because they were not authorized cut holes in the drywall. The plumber sent out a restoration guy the same day and he mapped out the extent of the water damage and in doing so found the leak behind the washing machine. The cold water valve was faulty and was leaking water behind the box.

The technician was very courteous and explained everything he was doing before doing it. He made sure that I was satisfied with the service before giving me the invoice. Even though he arrived outside of the time window given, he completed the service timely and to my satisfaction.

Next time state first why you are not helping. That way I don't spend 65 dollars when no work is done...maybe it's time to look for American Home Shield. I'm not the only one that's unhappy..other neighbors have had issues.

The estimate was partially incorrect. We started an appeal but with no ac in the room it's making life very uncomfortable while we wait for an update. Please hurry and contact us regarding this problem that has gone on for more than 2 weeks.

Absolutely great service! The response time was less than 24 hours for a non-emergency service request. The technician was professional, knowledgeable, and friendly. I highly recommend this service firm and their representative. Thank you!

First you all did an excellent job in communicating via text and email. You let me no how long it could take. When you found the name of the company coming out you let me know. The company came on Friday and it took them about 10 minutes to detect issue and fix it. The guy checked everything out and that we were good. Excellent job all and thank you!

My first claim with this company was horrible! The way they operate their business in general is horrible! First they charge you "per claim" even if those issues are under the same category like I had a issue with leaks in 2 different bathrooms and you pay two separate service fees. Never experienced that with a Home Warranty company. It's one set fee so if all 3 bathrooms had a leak it's a one copay of 80 NOT 80 times 3.

I made a request for dishwasher repair service on Wednesday, and a Sears repairman was dispatched the very next day. He was incredibly kind and professional, quickly diagnosed the issue, ordered the part and had it shipped to the house. He’s coming back to finish the job today. I’m so pleased with the speed of service delivery. The value of my warranty plan is incredible, and I’m so glad that I chose for the 6 year option. I’m super-impressed. It still looks too good to be true.

Cool guys technician was awesome.. The approval process, from Choice has been well over a week (11 days and counting). Pretty slow from Choice but, now I know what to expect. Not overly impressed with Choice, at this point. Pretty disappointed. I could have gotten this kind of service from AHS.

They took too much time to come to fix an HVAC problem, in the meantime we didn’t have air conditioning in Texas summer! They change the visit date twice, and the person who called me for the fee payment was very rude! Not good at all.

Your company promise to do work but when it comes time to do that, the company will come up with boughs excuses to not fulfill the work and I’m not happy with your company for that. Telling me it’s not covered because something is not day to day use but when you use a device every day and all day it’s daily use.

I have been pleasantly surprised with this company….Always professional….Website very easy to use…Their partners have been great with services….Able to track your claim and service providers contact you via text and email to keep you up to date on where your technician is….Thank you.

Great service and Response plus I call late in the evening and by morning I was given a appointment. The service company was on time and took care of the problem with a very Professional matter. I was very satisfied with their service and prompt response.

My recent request for service on my washer has gone very well. The appliance repair person looked at my washer, and immediately knew what was wrong. It took a week to get the part, but her will be here to make the repair. I look forward to be able to use my washer again as laundry is piling up. Thank you CHW for taking care of my issue so quickly.

Technician was thorough with his inspection of our dryer. He took the time to explain his diagnosis and how the problem will be corrected. He will return at a later date once all necessary parts have arrived to complete the repair.

The tech from Monroe Heating and Air Conditioning who came to resolve a problem I have had for awhile with the AC tripping a circuit breaker was prompt and very knowledgeable. My air conditioner have been working properly since his visit. I would highly recommend his service.

Lisa is amazing. No pressure. Just facts. Very professional. I haven’t used yet but if other people working with Choice are half as good as Lisa I will be a very satisfied customer. Think I have made a good choice.

Phones are answered promptly and approval of technician visit to assess the problem. Email confirmation each step of the way. Prior claims have been paid, not extremely fast but eventually payments are made. Many times have to find my own repair service but that has always worked out and payments have always been made for cost of those repairs.

I was referred by a friend. I made contact with Choice Home Warranty and was immediately got assistance and started a Home Warranty Contract. The POC was Bruce and he was courteous and professional and explained everything to me about the contract and available pricing options. I choose 5 Year contract with additional 1 Year for same price. The price is very reasonable. Thank you for having me as your new customer.

Still waiting on a call back or email for status for dishwasher. Repair person came, diagnosed the issue a week ago. As of this writing still in limbo. The repairman quickly diagnosed the issue with the oven and repaired it. The gentleman was polite, courteous, and he explained each issue on the oven and dishwasher.

Choice Home Warranty is a scam! Choice Home Warranty provides fraudulent activities to their customers. 10/25/20 Choice Home Warranty began withdraws $86.97 per month from my checking account and continued this withdraw through September 2022. 9/1/22 My refrigerator failed, and I filed a Choice Home Warranty claim. 9/2-9/14 Almost daily calls. 9/14/22 A technician was sent out to evaluate the failed refrigerator. Technician determined that the refrigerator must be replaced. 9/14-9/28 Almost daily calls. 9/28/22 Found out that Choice Home Warranty customer service and management staff had no plans to repair/replace my failed refrigerator.

We contacted our warranty company & they sent us Windward A/C & Heating. Johnny ** came to our condo & WOW, he was professional, experienced & totally down to earth. We 100% say to you, call this company & ask for Johnny!

Excellent experience. Extremely professional, Very informative and did a great job listening. Did a wonderful job explaining the policy and answering questions. His follow-up was excellent. He represented your company well. Based on my communication with the representative, I would certainly give a POSITIVE recommendation

A cooktop touch control board failed and a replacement part was ordered. This part is going to be installed on June 5, 2023. I wasn't assured that if this part does not fix our cooktop that Choice Home Warranty will continue to diagnose the repair until a fix is implemented. If I can get that assurance then my experience will be a 5 star rating!

Warren was very accurate with all the information I asked of him. Helped me to understand all the items that are covered in the policy. Made me feel very comfortable, and not embarrassed to ask him questions about things that I was not sure about. Also very patient.

Very professional agent!! Inquiring about the best plan for a senior citizen. Also responsive to my questions!! Created a plan inductive to my financial situation and yet created a feasible method to meet my home budget! Best call ever this person!!

While I was very pleased with the Tech that was sent to home I am very displeased, angry and beyond upset with Choice Home Warranty itself. HISTORY: 05/11/2021. I called and reported that my dishwasher was tripping the breaker, smelled like it was burning, and melting my plastic dishes. TODAY: 05/19/2023. I once again called and reported that my dishwasher was tripping the breaker and that the garbage disposal tripped if you accidentally used them together.

Washer could not be repaired. Will have to wait 30 days for a Lowe's card to buy replacement. Need a washer now. Will have to get a washer now and hope I can spend the Lowe's card on something else. Not good service. I would not recommend this company.

I set up to get service in my a/c online and was set up for an appointment insane week. Was able to get ac fixed yesterday. The people were accommodating and quick. Happy to find that there was no other issues or out-of-pocket expenses.

VIP Appliance was great in helping me solve my problem, they were very quick to schedule and get out to my house. They did a great job in investigating my issue. They were very competent and friendly, and quick to help.

Choice turned down even a share of responsibility and expense for refitting my a/c unit. Claiming rust is what caused the failure. The service tech Choice sent told me every evaporator coil over a year old shows rust, but that is surface rust (like the superficial rust on your car frame), and did NOT contribute to the evaporator leak. Observing rust is a convenient ‘cop-out’ so Choice can deny any a/c claims. I’ve been with Choice for about 8 years. Why don’t we prorate my current 5 yr contract and just part ways? I will certainly not be a good referral going forward.

Star Mechanical technician was courteous and professional. He phoned to say he was on his way, he arrived early and spent time assessing and fixing the problem. I did have to ask that he make sure both AC and heat were working. I would recommend Star Mechanical. Only complaint would be the delay in getting an appointment.

The 1st plumber that came out took our money and disappeared. After multiple phone calls to Choice, you finally agreed to send another plumber. He came yesterday and could not fix this issue because you would not get back to him in a timely fashion with an approval. Now, he will have to come again. This is a total waste of our time and the plumber's time and gasoline. This issue has been going on since Easter. I would like to get it resolved now.

Smith heating and air was fantastic! They came out and did some preventative maintenance and fixed the issue that I had when my air stopped working. Very courteous and professional and I would recommend. They weren’t just out to sell me a new unit. They wanted to fix the issue.

The repairman came out right away and I appreciated it. My dishwasher needs to be replaced and it can take up to 30 days to get my gift card to put towards a new one. The amount I received covers installation of a dishwasher only. I now have to purchase it on my own. Not what I wanted a warranty for. I will cancel Choice after I receive my payment. If my refrigerator had to be replaced there is no way I could live without food for 30 days. Ridiculous.

They offered me for cash for washer which I was happy for it. Account manager was very nice and explained me nicely why I didn't get enough money for my new washer. So that's all I have to say. Thank you very much for help....

We submitted our request on Sunday, and a technician was out three days later. We appreciate the prompter-than-usual response! The technician was kind and courteous and very easy to communicate with. They did not make a mess while they were here. It went great. For Choice Home Warranty: It always takes time between the initial visit and the visit where the repairs are actually made if additional parts are needed. That is not on the technician's side we don't feel. Communication was very good, but I would like to place another vote for an app where we could communicate with Choice Home Warranty and the chosen technician.

My representative was very good and knowledgeable about all questions I had asked, Overall I was very pleased, And I will definitely recommend your company all my friends and family, Great deal and offers, like that the roof was added to my policy.

Do not use them. They bait & switch. They don't give you even enough space on this to tell you all the issues. We cancelled & was told we would get one amount then we get an email with a different amount.

Great job, the service tech called to give me ETA twice and that was wonderful! He was pleasant and knowledgeable of the issue and completed the job with ease. I would recommend CHW to friends and family who are in need of these services or who are thinking about a home warranty plan such as this one. Thanks so much for the services. Sabrina **

Very professional and knowledgeable. Very detailed. Very prompt. Very thorough. Got new motor, installed the motor. Checked and adjusted door and wall switch. Programmed remotes. Great worker and guy. Would recommend him to everyone. Choice found a great technician when you found him and his company.

The tech was good, on point and told me my dishwasher couldn't be fixed so the part would cost as much as new one. He wrote it up as get new dishwasher. Ok they only want to give me 246.00 for one. I don't think that's fair. Dishwashers cost more than that. I have to pay remaining but I pay every month for the warranty. I don't like that. Will be checking around for someone else.

Otis was great! Very patient (we had construction outside of our building so he had to park and walk from down the street) professional, kind and efficient. Appreciate the overall experience, and if the need arises will like him to assist with our plumbing again in the future.

It was a fast efficient process so far but I have to pay $339. That’s a lot of money to have to pay when I pay monthly for warranty. I’ve had to pay extensive amounts every time I have something done.

My HVAC suddenly stopped on a Friday. An appointment was set for Monday. The serviceman was very timely and quickly diagnosed and repaired my HVAC. He explained everything in detail. I was satisfied with my warranty company's response to my problem.

The technician that came was great but CHW denied my claim and will pay nothing. I listened to your sales person and didn't read the fine print when I purchased my policy. I feel I wasted my money for this coverage that was supposed to cover everything and actually covers very little.

After submitting a claim to Choice Home Warranty, I had an appointment for service within a day. The service provider was cheerful and polite, knew exactly what the problem was, and fixed it. Happily the repair worked and A/C is working well again.

Henri is my new account manager. He was very polite and knew his policy and procedures. After leaving American Home Shield after 8 years I believe I've found a better company in Choice Home Warranty thanks to my friends who are customers and Henri. Thanks again.

Shane came to my home to check the microwave and dryer. According to a very ruthless home inspector, there was a problem with both. Shane checked everything thoroughly and found everything was in good working order. He made me an extremely happy customer.

Hello, I just have to say that the customer service people try their best to help. I was having a hard time hearing him with all the background noise. He was not able to get rid of the noise. Otherwise the call was fine.

Worried as roof problem & raining every day & night as emergency needed. Not that we can make this a bigger problem with getting rain into the house at my bedroom. This is serious & can't wait for days. No one has called me in 2 days.

The person on the phone answered my questions. Gave me quotes and was very helpful and had my best interest at heart. Tried to assist with different plan pricing but on a budget so monthly had to work. Took my payment and now I have peace of mind.

Our service man was prompt and contacted us to let us know he would be on his way. He found the problem very quickly and repaired it. I appreciated that he did not try and sell us anything that we did not need.

To be fair, this is my first experience with Choice. You should have someone dedicated to keep your clients up to date with their repairs. I had to call you several times to get a repair update. I even had to do the investigation myself.

Unit is working, as a licensed AC contractor in my opinion the bearings in the fan motor are failing. I look forward to a future repair to replace the motor. Due to the fact that it is running it is not possible per choice guidelines to replace the motor at this time.

The repairman recommended getting a replacement for my refrigerator. I had a stainless steel refrigerator. Choice offered less than $1000 for replacement and to send the money on a Lowes gift card to be mailed in 30 days. A gift card limited my options to purchase another one and I had to fully pay out of pocket to replace the refrigerator up front. Who can wait for 30 days for a gift card or check to come when a refrigerator is broken? The amount offered was not enough to cover the cost of another one. Very disappointed! The only reason why this rating gets a 2 is because they said they would send a check instead of a gift card after I called and asked them to.

Pro Maxx one - Eric ** was excellent. Arrived on time. Very communicative. Took care of the problem successfully. Choice Home Warranty was very responsive and repair appointment was set up within minutes of placing the claim. Both CHW and Pro-Maxx one are highly recommended and we are looking forward to more pleasant experience in the future.

My air conditioning unit was leaking onto my ceiling and it took 9 days to get a technician out and I didn't hear from your company but one time. I called there about four times and was told the same thing.

Josh was very informative thorough and explaining exactly what the problem was completed the job and showed me the part that was broken. Very good technician. The timeliness of the whole transaction went very fast and I am pleasantly glad I had the warranty with your company.

Fan was making a grinding a loud sound. Called in a claim and within 3 days electrician came and repaired unit in less than half hour. Now vent fan is whisper quiet. Highly recommended CHW. Service was quick and fast and so easily to get.

We have been a Choice Home Warranty customer for years and this is not the first time we have had an issue with their service. It will be the last. During the winter our heater quit working and it took over a week to get someone out to look at it and the service technician showed up in his personal car with a clipboard and no tools to even attempt a repair. Made some notes, charged us the fee and left and Choice closed the claim. I repaired it myself. Today after calling them to report a claim that I had called out a plumber for, they denied it because I did not let them try to fix it first. DO NOT WASTE YOUR MONEY!

I ended up not requiring your service, but I was impressed with your customer service. Everyone was very helpful and followed through very well. I would not be hesitant to call you should any other situation arise. Thank you for your service. However I do not like the review requirements. Very tedious!!!

Seth did an excellent job explaining the coverage and the benefits of dealing with Choice Home Warranty. I selected the extended multi-year option. I like dealing with one company for all my appliances and other home items rather than separate companies for each individual item.

Placed a call. I told them what was wrong with it. No hesitation with providing me with a claim number and a time frame to wait for a contractor to contact me. The person who answered the phone was very quick and friendly. Told me not to worry and it will be handled.

YASH ** HOMEOWNER

Customer service was great. Only problem was the connection was terrible with static and noise making it hard to hear. Your representative was very thorough with the claim service. I am just waiting to hear back the name of the vendor that will be helping me.

Very nice over the phone and took care of my problem, would highly recommend them to anyone. Ice despencer didn’t work so I am waiting on technicians to come and fix the issue so I can have ice. Am looking forward to seeing someone in near future.

The technician that came to fix the pipe was experienced and professional. When I described what happened, he knew exactly what was going on. It was not covered by the warranty but the price out of pocket was reasonable and they applied the deductible. He was quick, efficient and thorough.

Oh, I would’ve given it a five but it took three trips to get it resolved. The first identified one issue. The second installed the parts for that issue, but did not resolve the problem. The following day he should continued service man returned, and did solve the problem. Choice did all of their own follow ups as Warranty on their part, and stay with me to resolve the issue, which I am pleased with.

The time between claim filed and response is too long (has been 2 days). The techs sent don't seem to be prepared for the task. Always need to order something that they don't have on hand which sometimes takes up to a week or more to get and then they have to reschedule their return. Communication also seems to be a problem because some don't speak English.

This technician came out so fast and helped find the problem and offered to fix immediately. Highly recommend to anyone his services. He was worried because we have two kids here and didn’t have water so he is very personable and helpful.

I don't really know about honesty anymore. He said it would be too expensive to fix so I am supposed to get a gift to Lowe's for $343.00. I still have not received the gift card. If I do receive one, I think this is a fair offer. I'm still not sure if I would recommend this warranty or not because of the previous interactions.

Desmond ** was professional, courteous, extremely prompt, informative, knowledgeable about his craft, concerned and respectful. I already have referred Choice Warranty to friends and family. I have three contracts with them. I am very satisfied and content with them at this point in time. With all that is going on with Covid the service is very good and the service rep doubled checked his work and allowed me to check it as well and told me some preventive measures and what to look for as far as leaks issues. I was very impressed, happy and grateful. He set the standard on how a service rep should conduct business.

In a world of talking to computers, it was great talking to Amy. She answered all of my questions and the process was very efficient. As promised, I quickly received a copy of my policy. I am pleased to be a Choice client.

Your representative answered my questions and emailed me a statement of all the claims he make. Upon reviewing your company online, I decided to enroll. The price seemed fair and I can now rest knowing we are protected from expensive repair and replacement of the list appliances.

I have been totally dissatisfied with Choice Home Warranty. They are slow in responding to service call and slow to provide status. Request for service take forever to get any kind of response or service. The approval process for getting services is long and Not customer friendly. It is highly unlikely that I will renew my contract when my service contract expires. Totally dissatisfied customer.

I called in my claim 7 days ago, the technician came out, diagnosed it, took my money and now I can't get him to come back. Still not fixed and have no clue if it will get fixed. I shouldn't have to pay for another service fee.

I was impressed with the prices quoted me from CHW. Once I had decided to make the change the salesman kept throwing different pay ment options at me. The prices were even more enticing but I said I could not pay that much at once but he persisted. I agreed to join with them but have not yet used their service.

Broken garbage disposal but no service as of yet. But you are requesting a survey. How can I complete a survey when there has not been a call back from Choice Warranty concerning my service call. Service first then survey. Your customer service needs improvement. Very unprofessional.

Valley View Electric LLC was assigned to this claim. I placed the claim on Thursday, May 11th and they had me on the list for Monday, May 15th afternoon to fix the problem. I spoke with Star at Valley View Electric LLC and she told me that Brandon would be our service tech who would be out on Monday afternoon between 1-5 PM. Brandon rectified the issue and kept me in the loop during the entire visit. I was very happy with the service I received.

I’ve only had to use the service you provided twice, but today I realized that depending on the vendor that it can be a challenge. Unfortunately the summer is a bad time to get a air conditioner repaired. I’m looking forward to having someone contact me in the near future. Thank you.

Ahron ** contacted me and explained what the Choice Home Warranty cost, how it worked and what it covered. He also told me they were running a special for the day and it sounded like something I needed. I was impressed with his knowledge and his sales skills, so I signed up.

He explained benefits of purchasing a 3 year plan so well. I look forward to working with him but it’ll be even better if I don’t need any work done! But if I do I feel great knowing that you have great people like him working at CHW…I know I’m glad to be back. SHW is no comparison!

The young man was very professional, came in and went to work... Fix the unit and checked for anymore problems. Then came into the house and turned make sure the unit was set on the correct temperature. Awesome serviceman. Everything is working and the house is back to a normal cool place.

Technician excellent. When I called in to start a claim there was no determination nor importance for the problem. It was my sump pump that went out and could have flooded my basement. My claim was processed with no urgency.

Choice contracted with Sears Home Services. I was sent e-mails telling me when my appointment was. When I called at that time to see why they did not show-up, they said they have been texting me at another number than what Choice has! When I saw the wrong phone number under Sears Home Services, and tried to update it, it keeps saying, try again later! So, if the next time a job is contacted to Sears Home Services, again, they will continue to text me at the wrong number. I cannot get this fixed, which reflects horribly on Choice Home Warranty.

Very professional and knowledgeable. Knew exactly what the noise I described was and went right to work. Was efficient and kept me appraised with what he found and he fixed it. I would like this company back if I have any further problems.

I am pleased to be able to join Choice Warranty plan. The customer service rep was polite, and seemed to be knowledgeable about the products and service. The price was right for my budget, though it was a promotional fee.

It took some time to get a plumber assigned for a recent claim, and though I received emails explaining the delay I did not get more than 24 hours notice of the appointment. When the tech did not make it on the scheduled day, I got no notice of the appointment the following day and was not home. Now the work has been started but I have no idea when the plumber will return to finish. Another valve leaked when he shut off the system, and he advised me to submit a new claim. Today all I have is an apology email for not assigning a plumber (though the same plumber should be doing both jobs).

I am totally dissatisfied with the handling of my claim. Nothing was handled according to what was presented when I purchased this contract. The time it took to assign a service contractor. The time it took to get a service person to my residence, after the first contractor that was assigned turned down the job. After that I was told that I could arrange for my own contractor. After a contractor was finally assigned, you decided to ignore his recommendation to replace the unit and instead opted to repair a 20 year old appliance.

The repairman was courteous and asked what had happened to the microwave. He went to work and found what needed to be done to get the microwave fix. He told me what was wrong so I would know what had happened. I would recommend him to anyone who would need a repairman.

I have had mixed experiences where some claims are covered some are not. You need to understand the small print in the contract (which I do). My MAIN reason for paying for the insurance is simply to get a skilled technician to SHOW UP so I could get my issue taken care of (whether it is covered or I need to pay for it out of pocket). If you are buying the insurance thinking you will have total coverage you will not be happy. Just as info, all the competitive homeowner insurance operates the same.

My technician was very courteous, knowledgeable, helpful, and professional. He seem to have great problem-solving skills. He was a great conversationalist while he worked diligently to complete the job. He was very respectful and cleaned up his mess when he was finished.

Very friendly staff and personnel, very understanding and ready to listen. It's only wise to have such a service as a homeowner. Appliances are guaranteed to breakdown or malfunction. Having insurance to cover them is a very smart choice.

Not satisfied with your services this year and will be canceling when contract expires. The recent technician was great. It’s choice response time and not supporting to fix the issues. Previous technicians used in the past not helpful. Hopefully your other customers have better support and service.

The Technician kept to the time range and attended to the matter in a most professional and competent manner. It was a simple fix of a broken wire, but, even then his knowledge of the symptoms and required fix was good.

Had a reschedule twice due to the technician's car problem, so my refrigerator has remained mal-functioning during this time. He eventually came and identified a problem on the electronic board. Hopefully the problem will be resolved by end of this week and my freezer will be retuned to normal.

I had a plumbing issue and high view plumbing was assigned to the work. The technician was pleasant and arrived and promptly addressed the issue. I was very pleased that Choice covered the work required as this was my first claim since switching to Choice.

Tech was friendly and knowledgeable. Had the part we needed and we did not have to wait for one to be ordered. Would certainly ask for this company if we ever need service again. The appointment time was convenient and he was on time.

Every reported incident has been declined or a company to provide service could not be found, looking for another service. Disappointing when all information in advertising and phone calls focused on being a complete service. Need to be more upfront and state when a geographic area will not be covered effectively.

Tony was professional, friendly and quickly found the problem and fixed it! His company was quick to respond to the request - less than 24 Choice and his arrival! Definitely a company to use for service and knowledge. The willingness to travel to help customers is exemplary.

My Garbage disposal stop working and then started leaking.. I went on the Choice Warranty app the process was easy... I'm so glad I switched home warranty companies... This is the best home warranty I have ever experienced. I put a claim in that night had a response in my email with the plumber and was fixed the next day. Thank you Choice Warranty for such prompt response.

Daniel was very helpful and knowledgeable over the phone. He answered all my questions and went over the details of my coverage. Also he offered me some other options available at that time. Thank you Daniel for making the transaction super easy.

Had to wait in 90 degree weather for a week before the repair, but they told me it would be that long and they were on time when they said they would be here. They were very courteous & fixed everything perfectly. I am pleased.

I was fortunate enough to get a really amazing repair guy from Sears Home Service. This is really improves things! He was so thorough and experienced. I felt assure he would do the job well. I hope this company comes whenever there’s a problem.

The customer service person who came over to my house was very courteous and professional. He was able to fix my problem in one visit. He called before he came. He was on time. This my first time filing a claim and it was very easy to do.

I was responded to within minutes on my issue. Appointment was made, evaluated and final determination was all done within a week. Very impressed, especially with the outcome. Sorry I didn't do this a few years back. I will continue to hype CHW!

After doing a lot of research I called and spoke to someone to ask them about what was actually covered by the warranty. It turns out that I was on one of their websites that is designed mostly to "sell" - not give you all of the info you need to know to make a decision. If you Google "Choice Home Warranty," the very first entry takes you to choicehomewarranty.com, where there is actor Richard Karn and a heavy sales pitch - but not detailed info about what you might be signing up for. To the RIGHT of that first entry is a large company block with a tel # and THE EXACT SAME URL/link printed, choicehomewarranty.com...but this link takes you to a different site that is very indepth and just what I needed.

Unbelievable service, render on time answers and the quality of expectations of the customer, me, timeline to expect help to finish fixing the real situation you are having with a appliance you need to work on command to operate properly.

It was a easy process the only thing I would like to have happened was the ability to speak to a rep to explain that this is a problem that has happened before. I have had one of your service reps fix this before.

All I did was report a claim. Haven't had any service yet. I'd rather speak to a person instead of pushing buttons. Tried reporting via your website first. Very confusing and couldn't figure how to stop getting quote info and get to the claim reporting page.

No pressure to sign up, which I really appreciated. The process went smoothly and I was kept apprised every step of the way. Funding came through without a hitch. I had a strong and available point of contact and several others who checked in on me along the way. Communication flow was impeccable. To me, that is one of the most important aspects in providing any business service. Performance is predicated on each party’s accurate assessment of the status quo, and communication is the bottom line. Definitely two thumbs up.

Fair and honest answers from salesman who explained program coverage, options and payment. He also explained what to expect when in fact, the warranty may be needed. Covered senior discount and military discount, if qualified to save even more money. Thank you, Bob.

Always trying to up sell (Poorly Done). The manager is probably a ex Car Salesman. Always running back to manager for a better deal. Piss Poor Salesmanship for a Good Product! He really needs more experience and training. I wanted exactly what I purchased, he gave me a little discount which is a good thing, You are not selling a $100,000.00 car so the big money close is not necessary. (End of story.)

Easy to file claim. Like the new reimbursement option that allows me to call my choice of technicians. A delay before an approval for repair is downside. Overall, this is an easy company to deal with. We have used them several times and enjoy their responsiveness. Recommend.

Joel with Universal Repairs, LLC came out to fix my ice maker. It had a leak and was only making a large block of ice vs cubes. He accessed the situation and replaced it all in the same day! I was most impressed as I’ve been a customer of Choice for several years and never had the issue resolved the same day! Joel was extremely nice and I will request him anytime I have appliance issues in the future. Thankful to have a working ice machine!

This is the first time since I been with Choice Warranty that they actually came through. I put two tickets in for my garage door and refrigerator. Both technicians came the same day and totally fixed the problem, even though one refrigerator technician has to come back, but it is well worth it. I was in total shock and grateful. It always took over a month for someone to even answer the ticket. Not this time, good job on this one Choice warranty.

Y'all have been the best!!!! Last year was ac unit and did a great job and took only a couple days. Today your service man was so sweet. Very nice. He was here early and only took him about 15 mins. Great work.

The technician had great communication with me and was very helpful in making sure I understood the nature of my issue. He was very timely also. Explained the solution as well. Good experience overall.

I want to thank the two gentlemen Technicians from At Your Service Heating and Cooling & Home Repairs for all their help along with replacing my 8 year old Sump Pump. They said the switch had frozen along with the pump quit working. Also with some tips, for a maintenance on the pump. Excellent Service by the two Gentleman and knowledge that replace my Sump Pump.

The technician was polite, knowledgeable and explained what he needed to do in order to get my unit back up and running. He had the part available on his truck so that I did not have to wait. Great customer service!

As always setting up a new claim was easy and fast. Technicians was always knowledgeable, friendly, but most importantly on time. Definitely recommend Choice Home Warranty. Never had any issue with Choice covering what my policy covers. Take advantage of the low cost and excellent service with Choice Home Warranty. You can't lose. Get it now.

Choice HW was recommended to me by a neighbor and I have been happy with my experience so far. Customer service is great and everyone I've spoken to were very polite. I have been recommending Choice to family and friends.

The technician was able to quickly diagnose the problem, and fix it within 20 minutes. So, his work was professional, effective, and efficient. He also communicated his location and was able to update me with an accurate eta. I would definitely recommend his service to anyone needing repairs, and wouldn’t hesitate to contact them again.

I was asked for specific time and dates of when my equipment was working properly. If you want to know if my equipment was working properly without issue the year before is fine but asking for a specific time frame was not necessary. I don't keep records of when and if my equipment was working properly. All I know is it was working last year without a problem. My suggestion is if you want to know if something working last year properly then that is all you need to know. You don't need a specific date and time, to me that was irrelevant to what is going on at the present time.

Choice was prompt in assigning a professional to review our hvac issue. He diagnosed that a new thermostat was needed. Choice decided that they would not pay for it because it “looked” like its failure was due to pest infestation. The unit has worked with that thermostat for 20 years. Pests were NOT the problem. No discussion just refusal to pay. BEWARE. THEY FREQUENTLY FIND WAYS NOT TO PAY. This is not the first time they have refused payment.

He determined why dishwasher would not work. He was professional and friendly. He was on time. He worked quickly to determine why dishwasher was broken. He clearly explained the possible options on the warranty. We were both confident of his analysis.

I have been using Choice Home Warranty for more than 3 years and all my appliances issues getting fixed in timely manner. Choice Home Warranty has been providing excellent support so far. Customer support service is excellent.. I was so pleased with the service I received. They went above and beyond to help me find the perfect service. I was very impressed with the quality of the service I received.

The AC man was unable to help us and was smart enough to know it. He advised us to get an electrician and that man solved our problems with great speed and efficiency. Knowledgeable and skilled! I would definitely trust these men again and recommend them!

We recently submitted three claims and all three claims were handled in a timely manner and the Repair Vendors were very courteous, professional and very knowledgeable. They were vetted very well by Choice Home Warranty. I will recommend Choice Home Warranty to everyone. Keep up the awesome work.

This has been a HORRIBLE EXPERIENCE for the service call and replacement offer for our broken dishwasher. We had to go through 3 contractors before we got someone out to look at the dishwasher, then you offered us a RIDICULOUS offer to replace the dishwasher, then we had to argue with you which took over 2 months to complete. We are still waiting for our $65.00 refund of the service call. Weeks later. We are totally disappointed with your responses and your service, along with not being able to communicate via your website. You need to fix these problems.

Agent, Tim ** was helpful in working out funding and length of contract issues we were able to work out a couple issues and come up with a number of options and were able to settle on one. I appreciated his ability to work with me and come up with a solution.