Choice Home Warranty Reviews

Refrigerator diagnosed by CHW technician and details reported for repair however CHW suggested to replace the unit. CHW Client Representative and Technician were knowledgeable with their job and tried to be helpful. Looking forward to a great outcome. I have not received the benefits of repair or replacement and looking forward to available benefits.

Choice sent out a contractor within a couple of days to try to repair my microwave. Now it's a long wait to get the gift certificate since they are replacing it instead of fixing it. The email said it can take up to 30 days. That's a long time to wait for a gift card replacement for my appliance.

They were fast on getting someone out to fix my washer. No questions asked and no extra hidden fees. The repair man that came was very fast and courteous. Recommend having for unexpected breakdowns. Hopefully I don't need to use it again, but if something does break I won't have to pay high dollars for a repair.

Since l bought my warranty in March I've had two claims. One for my refrigerator and the other for my microwave. The microwave claim was easy, they gave me about 80% of the cost to replace it. My refrigerator claim was terrible. It was two months from the time l reported my refrigerator until the problem was resolved with again less money to replace my refrigerator. CHW replaces appliances at the wholesale price and wants to give you a gift certificate to Lowe's which is a retail store. We had to meet with a claim specialist for both issues to request a check instead of a gift certificate so we could shop for a replacement at wholesale. We will definitely not be renewing our warranty with CHW when it expires.

I placed a claim for the first time on this policy number ** and had to call in the claim because there was no place to indicate 'inground pool' (pump or motor). However, the agent who placed the claim was extremely patient and helpful and that was a very positive, first experience. Thank you!

Not only did my phone ring as soon as I requested a quote online but the Sales guy was very pushy. Then I received 2 missed calls the next day with No message left. Now I'm trying to reach someone to cancel and I'm getting, "Let us call you back" or sent to a VM that you can't leave a message. I'm told this Co Prorates depending on age of what breaks down so you don't get full $3000 and sometimes you pay $100 service call to be told it won't be covered.

Called ahead and was right on time. Very professional and had the problem fixed in a matter of minutes. Also, very likeable. I don't know what else to say except that I was very pleased with the work that was performed and would be happy to use the service again.

Your Technician came and noticed that the compressor needed refrigerant. He filled it up, and Said it is ready. It works all right now. The only concern I am having is that your Technician did not hook up a computer tester to see if the compressor is holding fluid or if it has a small leak. I just hope I don't have to call you back in a few weeks and throw out all the food again.

If I can give you a zero, that would be too nice. You are the worst company under home warranty and I will not resign with you. I should of listened to all the reviews before agreeing to use your company. I have reported you the BBB as well

We have had three separate problems this year with our home. Each time CHW was UNWILLING to solve the issue. The companies they used were awesome. They were helpful and smart and were able to diagnose the problem right away. And each time, CHW intervened and caused problems. They don't cover anything and give the poor technicians the runaround. Don't waste your money with this company.

I am very pleased with my purchase of Choice Home Warranty. I was with another company, but Choice Home Warranty offered me a better price with more coverage. I even received a senior discount. I now pay less with better coverage.. I can't comment on the service because I'm still in the process of switching over; however, the reviews are pretty good.

After 3 weeks of trial and error by the tech it still has a problem when it gets hot and the cooler fan over the compressor stops and heats up the compressor. He has changed the fan, cleaned the coils and still is not sure what to do next. I think it needs a new compressor which is heating up and causing the problem. It is over 23 years old and really should be changed. Please give me your suggestions on what to do next. Many thanks

CHW has done an outstanding job of assigning and completing my claims. It has been a challenge of finding a quality warranty company but it has been a pleasure to work with CHW. I would recommend them to anyone who needs a home warranty and want peace of mind. Go with CHW!!!

Waiting for repair, so far great communication and appointment scheduled ~ we are pleased so far ~ kept in touch with us through email ~ we have used Choice for over 6 years and have had great results and we don't have to worry about contacting repair on our own.

Every claim submitted is rapidly acknowledged and assigned in a reasonable amount of time. Service technicians have all been professional and knowledgeable. Customer service is stellar. Been using company over a year and their customer service reps are fantastic. I would gladly recommend this company above other. They're a little pricey but worth it.

Very Fast Service Response from technician! Nice tech. Choice company is not as efficient with notifying of appointments made in advance. They used to robo call along with emails but we do not get those anymore!? Also, rates have gotten so exorbitant that we could not afford to renew our other property!

The spring coil on my garage door broke on a Sunday I submitted my claim. It was fixed on Wed, great timely fashion. Jordans Garage Doors did a great job and fix it properly. I have filed ony two claims. Both was handled promptly and well. I plan to stay with Choice

It has been a month of finger pointing and my refrigerator is still not repaired. The repair technician used old part numbers and description for the parts. Choice Warranty said they would not cover one of the parts nor its installation. Choice said I had to pay approx. $25.00 for the part. Sears said that since Choice would not pay for the part I had to pay for the part and installation total of $566.00. Like I said this has been going round and round with myself playing the middleman because they would not talk to each other to resolve the problem. There is a possibility that it may get resolve this coming week.

I was very happy with prompt service. I called concerning my hot water heater and with a day I received an email with an appointment and the company. Received a call from the company verifying appointment time. Company called several hours before and arrived early. They received approval and repaired hot water. I made payment. Heater is working thunder.

Tech reps were professional, friendly and prompt. They made extra effort to make a service call on the same day that I called in the service order in spite of the miles and heavy traffic and bad weather. I was surprised and very much appreciated their effort! They determined the problem and in a very reasonable amount of time we had a new water heater installed!

You did what was promised and the repair was made. The plumbing is working again. The customer service and claims departments were very helpful in getting this situation resolved in a timely manner. Being new to this area can sometimes cause customer expectations to be out of sync with the business culture, but I was very satisfied with the service received.

Overall I am very happy with the service and experience. I'm especially impressed with the quick response. The company was really good about communicating and keeping me informed. The appointment was scheduled for three days after my claim was filed but I was contacted and they were able to come a day sooner. The technician was great and he had the issue evaluated and got a response from Choice within an hour. My dryer needed a new motor and the company opted to pay me the replacement value rather than repair it. This is great, but I'm not thrilled with the payment method being a e-gift card from Lowe's. I've got nothing against Lowe's. It's a great store, but I feel like I would prefer to be able to choose where I shop for the replacement dryer.

Professional communication was maintained at all times during the process. He was knowledgeable, timely and courteous. He good follow up advice. I would definitely recommend to a friend or acquaintance. Choice Warranty was excellent in getting the assistance necessary and followed up to keep track of the progress of the project.

They do great work and if they need to order parts, you can rely on them returning to get the job done right. I have used their service more than once and every time was excellent! They also show up within the time that is scheduled. I rarely give out 5 stars for service.

Excellent Performance by Weather Tech Arthur. One of the best technician I’ve seen. Arthur immediately identify the problem. And CHOICE Warranty approved the claim and the next day Arthur came and installed the motor and now I’m a happy Customer as I give CHOICE and Weather Tech a five Star review. More people need to know that this type of Home Insurance is a must to have.

The Sears repairman did not show up as scheduled yesterday. And the Choice representatives are still trying to reschedule. This is my first claim and has been a very bad experience for me so far. The Sears contact phone number Choice gives me is an automated system and has been useless. It’s now day 2…I need help please.

I’d recommend Choice Home Warranty because they are easy to use, I’ve had no problems with any of my claims. They haven’t raised my rates. They haven’t rejected any claims. Overall they’re just good. Customer service is great, friendly, professional & always helpful. At least 2 of my coworkers also use Choice Home Warranty, which is how I started with the company. I’ve had them for over 3 years & will continue with the service

Our claim was put in on Wed and we had a technician at our home to check our A/C unit on Thurs. We were sure it was dead, completely and wholly dead. But after the first diagnosis of "it's gone!", the technician tried something that he didn't expect to work; and the unit started. Yahoo! We don't need a new one right now. Pass Heating and Air does great work. We are so glad to have them in the Augusta area.

It is difficult to rate at this time as this is our first time to make a claim. I am disappointed it is a full 7 days for the first available appointment. Otherwise, we are satisfied at this time. My hope is to contact the company during office hours tomorrow to see if we can get someone out sooner than 7 days.

We've had it tough this week, but are so very thankful that we had Choice Home Warranty taking care of us!! They quickly set up an appointment to have a service tech look at the garage door. He showed up the next day and quickly assessed to system and found a solution. In addition he also lubed all the wheels and joints to ensure it worked flawlessly for years to come. Then a few days later my wife noticed a metal to metal grinding noise coming from our AC unit. I submitted a claim one evening and had an almost immediate claim number and service appointment!! The AC technician arrived the next day and went right to work. He could hear the noise as well and quickly identified the issue. So very thankful that we have Choice Home Warranty taking care of us!!

Excellent, fast, even cleanup. Marty is a great rep for CHW. I want him again for all of my future plumbing work. One complaint is that I had to pay an extra $60 for remaining parts. Your $40 allowance for all materials needs to be increased for inflation. Why not??

The technician was personable and professional. He made the repair and our tub no longer leaked! He said our laundry tub needed to be replaced and quoted a price of $2300. That seemed high to me, so I got an estimate from another plumber who said the repair was exactly what they would have done and should last for years. They gave an estimate of $750 to replace the tub as well as the washing machine hoses (replace with metal hoses--we have rubber hoses currently). So while the Choice warranty repair technician did a good job, the additional work was way overpriced.

I put in a request for my water heater in November, more than once, still no resolve. This company sure does take your money on time each month though. I finally got a technician to come check out my bathroom fan. The tech was an angel but explained that people hate coming out on warranty calls because they do not get paid for two months after the work is done. For that reason companies deny and lag on warranty calls a lot of times which explains why my water heat is still not resolved. I wish to cancel soon but I’ll give it until mid August due to my billing cycle date.

Please beware of this “warranty”. They are 100 percent a scam company. They continue to bombard your phone and messaging system with “renewal of the warranty” and they just don’t leave you alone not matter how many times you request them. They sell customer info to Other companies and they don’t cover anything. Whatever fix you need at home they will deny your claim no matter what it is.

Rob was patient with me and answered all of my questions. He reviewed with me how to call for a claim and all that we are covered for. He even helped me put a claim in. Thank you. I would recommend him to my friends. I will see how the repairman does on this claim which will be my first claim with Choice Home Warranty.

I was inquiring online and Choice was rated number one. Seth ** called while I was on-line. He told me he had over 14 years with the company. He answered all our questions. We purchased the 6 year plan that covered everything on our home. We are seniors and we do not need our appliances breaking down. We were assured they send someone out the same day.

Kintex Plumbing was sent to my home to clear a main line drain stoppage. Their technician, Jefry **, did an excellent job of determining the problem and quickly alleviated it. All is working well and I'm grateful for the quick response. I had another occasion when Kintex Plumbing was sent and they did an equally good job then, too. Thank you!

It took over 24 hours for CHOICE to schedule an appointment with a company and then it was almost 2 weeks before the appt occurred on 7/15/24. This was about an AC unit in Texas in the summer! Thank goodness that Sears Home Services technician was great!

They say they cover the cost of repairs or replacements. But, if your appliance is old, they only cover the price of (say dishwasher) what it cost way back when it was new. In other words in today's world the dishwasher costs 3 times what they cover. In my case, they gave me approx. $245; try and find a dishwasher at that price! They do NOT replace by getting it, installing it and/or hauling the old away. I paid ahead and now want to cancel. They are charging over $600 to cover their cost of service charges AND the dishwasher money. In other words, I paid for their services, my $65 service charge and they want it all back. I am looking in here to find out if this is legal.

I would highly discourage any homeowner to purchase a Choice services. The right hand doesn’t know what the left hand is doing. The company has poor contractors, appointments time and day changes daily. I would have preferred to use Choice, but service is below standard. I purchased plan on July 2nd for $700, cancelled on July 31st. Agent informed me I would get $341. Refund. I had two claims paid $75 and nothing was repaired. This company is a scam.

It took me 2 days to get called back. Very frustrating. I tried to do it online but I couldn't get anyone to send me my policy number. Tried several times. It is not faster online. When I called I was given no other option than to leave my phone number for a call back. Why can't the person who answered the phone give me my policy number. I'm still frustrated about the experience.

Was told that the crack in my toilet bowl was excluded from coverage and my claim was denied. The plumber, assigned by Choice, that did the replacement said there was no chipped porcelain or signs of abuse, just a stress crack that formed. Appealed the denial but no satisfaction was received, the case manager stated that this type of failure was excluded in my contract, but the language is open to interpretation. I feel that it should have been covered because there were no signs of abuse, misuse, etc.

Daniel was very patient waiting for me to find my glasses, my purse, etc. He explained all the coverage of the policy and the plan the for payments. I will be very happy with Choice Home Warranty if all the employees are so understanding. Looking forward to working with Choice Home Warranty again.

AC was leaking and not running off when leaking... Not shutting off. Now we have a new shut-off valve and is working amazingly. The assigned company was great while scheduling the service appointments and the AC tech was also very friendly and knowledgeable, it was a pleasure working with the warranty and AC company as well.

The young man I spoke with really wanted my business and beat out the current price I am paying for my home warranty. He also answered all of my questions and offered advice to me about what I should ask. He was very helpful and appreciated my time and service.

First off no one ever told me about this copay being increased. I was completely taken by surprise by it. When my wife and I bought into this warranty you sell we were told by the selling agent that the copay would never increase. We were both on the phone at the same time so I know what I am talking about. Once I found out about this I was told it was increased in January which I know for a fact is bogus. I had a claim in January and I paid the $65.00 that I was accustomed to paying. Now all of a sudden it’s $85.00 and we are not happy whatsoever. The repair guy said that there was nothing wrong with the dryer and I know better than that. We have been having trouble with it now for more than a month not drying properly and I did not call and set up an appointment just to get nothing done. He did absolutely nothing in the end and it cost me $$85.00 and I am furious about this. This is not the last time you will hear from me about this issue.

Old dishwasher died. Tech came out and submitted report to Warranty Company is awarding $246 towards a new one and amount will go towards installation as we need Tech to install but otherwise it’s about half the price of a new dishwasher in today’s market. It’s ok as old dishwasher was years old and pump motor died.

The technician was fine, however, Choice failed to provide proper service. Despite the knowledge and trained observations of the technician regarding my AC unit, my claim was denied. My unit showed the usual signs of wear and tear, but Choice denied the claim saying it was beyond customary leaving me with $500 bill. I do not feel this was anything more than an effort to get out of paying the claim by Choice.

I have had Choice Home Warranty for three years. Most of the “technicians” they have sent do shoddy work. There were a couple of exceptions, however. My latest is that our AC went out in the middle of 100+ degree heat. They finally found someone to come out in 9 days. They had to find someone 50 miles away to look at it. Totally unacceptable. Most reputable repair companies don’t want to work with Choice. I definitely will not renew.

Choice Home Warranty is not what they stated on their website. First they LIED about sending out Techs{3), no one ever showed up. Three months went by with no followup by anyone, the problem came back. This time I had to get a Manager from the Resolution Dept. involved, finally after 4 days {holiday-4th July} a company called Tinks Appliance Repairs, LLC was sent out. Run from this company!! My fridge was working for three months prior from the first report that the freezer was not working. When the Tinks tech left my refrigerator was no longer cooling, causing over $350. worth of food from the Holiday to quickly spoil. I called back both companies, but no one wanted to take responsibility for my loss.

My air conditioner went out Tuesday, July 30. I called it in when I got home from work at 1:43 pm. Wednesday morning, still no answer from CHW until almost noon. Then the company that was contacted to come to my house for repair cannot come until Friday 11-3. My daughter just had surgery and is in a brace and bandages. She is very uncomfortable and it was 88 in the house. My husband explained the urgency and circumstances needed and absolutely nothing was escalated. I’ve never had a problem with CHW, but this time I feel like I have been let down and concern was not addressed with my daughter’s condition. Not to mention, heat index today was over 100 degrees!

Vincent was amazing...10 out of 10. The other 5 or 6 people that reached out were a 4 at best. Danny who called me twice needs to be reprimanded as he was so bad. Vincent listened and answered all our questions. Every other person wanted a sale, didn't listen, or was pushy.

I had an air conditioner central go out and Choice Home Warranty still has not resolved the claim after 6 weeks. One can never speak to the same person twice. They say all has been approved but still no repair date.

I read through the BASIC AGREEMENT and thought that $45/mo was a fair price for this warranty. When I received the information relative to the Agreement via my internet I noticed the ADDED COST OF $100/SERVICE CALL. So, if I go 11 months without a problem and then call for a broken door on my Microwave... that cost to repair the door goes to $595. I could buy TWO Microwaves for that amount of money. Please cancel my agreement immediately...

I called to get a quote and ask a few questions prior to purchasing the plan. The representative Elliot was very quick to ask for my credit card information. I had to stop him a few times asking for the information. Felt rushed and did not get all the answers I was looking for to compare.

Spent hours and hours to resolve my refrigerator, HVAC and well problems. Still waiting for the Refrigerator payment. Choice wants to pay by Lowe's gift card and Best Buy did not accept Lowe's gift card. We bought the refrigerator from Best Buy and paid cash. We had to get the well pump replaced due to emergency, Choice does not want to pay for it.

AC contractor was able to diagnose the problem and fixed it. He also called and told me he was on his way during his scheduled appointment time. AC up and running. Contractor was very nice. He covered his shoes when he entered the home. Very professional. I would definitely use him again.

The technician knew what he was doing, and he was very polite. He gave me good recommendations for the future. The problem actually was not the air conditioner. It was a dirty filter. He gave me a recommendation on the kind of filters I should get. It was a very pleasant experience.

CHW found a tech quickly. He came and accessed my problem and found the solution quickly. CHW approved my claim promptly and my AC was working with no hassle with no run around. If they continue this service I will continue to be a client. I am satisfied with the service I received. I would recommend the business they sent.

The tech that came out he was really nice. He explain to me what was wrong with the dishwasher. He told they would send me an e-mail to me telling if it was fixable or not. Which it wasn’t. They were going to give me voucher to Lowe’s so I can get a new one. I was really please!

As always, something broke down on the weekend. At this time it was garage door. I did claim on Saturday evening, on Sunday came specialist, evaluated problem, contacted with Choice warranty, got approval and Monday I had fixed door. I bought my first warranty policy 6 years ago and have never regretted it. Thank you.

It’s taking over a week for them to get out here and it’s hard to do without hot water for almost 2 weeks. I’m not happy at all. I feel like they should be able to get someone out here in a more convenient timeframe if not then you should get a more reputable company instead of these off the wall companies nobody has ever heard from.

My water well stopped working. No water for the house or my property with daytime temps 100+. It took them about a week to send someone out but they sent a plumber not a well person. I could not wait any longer as the yard was near gone so I hired a well company. They came out that day and I paid a hearty bill. Choice offered me 300.00 for the inconvenience. I said no and canceled. I won't do business with this company. With the help of several great neighbors and about 500 feet of hoses hooked together I was able to save most, not all of the plants. This whole experience was horrible.

Paid repairman $65 for his visit. Choice decided to pay me instead of repairing the microwave. They want to pay less than what I can buy a microwave for and refused to have the built-in microwave installed which is an additional cost to me of $170 in addition to buying a microwave for more money than they offered. They will be sending a check for $191 and it could take up to 30 days for them to send it per Sean **, Manager. What a deal!!

I was very impress with his service and knowledge and he seem to enjoy his job. That is rare for me, He knew what was wrong right way and fixed the problem and he came prepared. I would recommend this company and then their employee highly. Thank you. Margie **

Although there was a little bit of a delay assigned a contractor to my job, overall, my experience was really good and my issues were fixed timely. Thank you for your follow up and prompt responsiveness to my requests. I appreciate the continued follow up and update to keep me posted.

CHW, Just want to tell you about an outstanding employee you have in the name of Daniel. He was very professional and helpful in answering any questions I had and courteous in his answers. It was a pleasant experience in the phone call with Daniel. He should be in a position to train your other employees about how to professionally handle the general public while speaking over the phone. Being gracious is always a plus!!!

At this point, I have only talked to the salesman, Adam **. He explained everything very well. He was very knowledgeable and knew the warranty coverage very well. I received the warranty coverage in my email just moments after I purchased the warranty. I did a quick read and was pleased with the coverage. I purchased the complete coverage rather than the basic plan. I live out in the country and have a water well and a septic system. I have the option to expand my policy to cover these as well. Adding those on increases the policy price, but I feet it’s worth an additional $13 per month. At this point, I would recommend Choice Home Warranty.

Choice Home Warranty - one of the worst company to deal with. We take insurance to have a peace of mind. But they add up more after sucking good amount of money from Customers. Their customer service department - One of the worst to deal with. You will not have proper answer and they simply deny the claim. When our appliances stopped working, simply they bring one of the clause & deny the claim. If with all 'if & buts' & doesn't cover the appliance then what's the use of having a policy? We shall pay that money towards technician rather than giving it to choice home warranty. I am cancelling my poilcy after a bitter experience.

Choice scheduled my inspection fairly quickly (I had to wait a few days because I submitted claim a day before a weekend), the technician that was assigned was from a very reputable company nearby, the inspection went very well, and the technician was immediately authorized to do a small repair on my system.

Simon Electric is really great. He has come to my house a number of times and has always been professional & quick with the work he does. When he's done, he always has me check to make sure I am happy with the work before he leaves my house & closes out the ticket.

I filed a claim which happened to be the day my policy took place for my dryer not working. After waiting a week and a half our company would like to say that we lied about when it stopped working even though we just bought the house in the last 6 weeks and the dryer was signed off in our home inspection as working and has been used numerous times. Will try to cancel policy and not recommend if not resolved. I will say though to buy it. They get a hold of you quickly and multiple times. Our sales guy was great. So policy might be good as long as you have nothing go wrong.

I was talking to Johnny when I signed back up with Choice. He listen to what I had to say why I left which was only a difference of the day and he work things out with me. Very good man to work with. He also told me about the company I was going to change to that I could afford and what problems they are having. My company is Select a warranty.

The technician was fine. Helpful, courteous, and saw the problem immediately. Note: I was not at all happy with finding out I might have to come up with $300 in additional money to have the problem rectified. I thought i was buying a full warranty, not a partial one. Since this is my first claim. It isn't working out so well...

This was my first claim and I’m very pleased. Prompt response to my claim and a technician was dispatched next day. He was polite and kept me informed of his arrival. He seemed competent and scheduled a follow up appointment quickly for my major appliance repair. I’m glad that I chose this company.

You are very quick on the response time and creating an appointment. Service person is very friendly and courteous and communicates well when he will be arriving. He is very careful when pulling the equipment out and making sure floors are not Getting bumped or scratched.

In the beginning of repair went well. The air conditioning was working for a few days and then I had to call to have them come back. That appointment is for August 2nd of this week. So we'll see how things go when the repairman comes back. I didn't think the repairman did a good job in the beginning.

My appeal was a waste of time because a decision had been made and there was no changing it. The appeal process seemed very disingenuous from the beginning. The link for the appeal did not work and I had to call. It seems as though the case managers are another step in denying the claim.

Today is 15 days how my claim was open. First it’s was AC repair and then AC replacement. 22nd of July I paid for AC system to Choice Home Warranty company. And still waiting for AC installation because of very poor communication between Choice Home Warranty and installation company plus irresponsibility. On my property I have two senior citizens living without AC already for 15 days. I almost lost my hope that someone will help me…

- I signed up with Choice on 7/10/2024 for a 6 years contract ending in 2030. - On 7/24/24 I submitted a claim for water leak of the cloth dryer. - On 7/24/24 Choice send me an email rejecting my claim due to invalidity. I called Choice Service Dept and was told that there was an error and the claim was approved. - On 7/25/24 Choice sent an email saying that a contractor has been assigned. - On 7/26/24 the contractor came and determined that the leak comes from the utility laundry tub located next to the cloth dryer. I submitted a new claim for the leaky laundry tub. - On 7/27/24 I received an email from Choice saying that a contractor has been selected and will be coming to fix the water leak on 8/1/24 which is 6 days away.

My bathroom toilet had stop up so I did a claim thru Choice. When the plumbing call me on that Tuesday saying they could not get to me until Monday that Thursday I call another plumbing company to come out because poop was in my tiolet making it smell bad. I did know you were supposed to get it okay for someone else to pay to get the cost back up paid from another company.

Keisha ** was very helpful in correcting some information that I previously received from someone else. She also assisted me in getting a reduction in my service call fees for both of my contracts. I have used Choice warranty before and have always been pleased with their response. I am sure things will continue if not improve as we continue to move forward. Thanks for your quick response and your dedication to your customers.

Quick response to my HVAC issue. Response was within 24 hours with a Technician scheduled to come to my home 8/2/24. I contacted a Technician that was able to visit on 7/29/24 due to the extreme hot temperature in my home. Issue resolved and air is working properly. Hopefully I'll be able to get reimbursed once I receive the invoice from the Technician.

I want to first give the technician who came to my home to diagnose my issue a plus10! Very knowledgeable. I want to give Choice Warranty a very low rating. I waited for one month to get the tech here! I was with American Home Shield for nearly 20 years. I never waited for a tech for more than one day for service! I am also hearing almost every service is denied my area after having to paying the $100 service fee?

We had a problem with the air conditioning unit and put in a claim on Saturday evening. We received a scheduled appt. by email on Sunday for the next day. The company called in the morning to confirm. The tech was on time and a super nice guy. It was an easy process during a time when heat is an issue and they are super busy.

The technician from Doors In Motion was awesome!!! My problem is the fact that Choice Warranty would only pay for the lowest possible fix!!! We ended up paying the whole amount since we wanted the most current product available not some obscure product barely used anymore!!! Once again Choice Warranty fails us! Definitely looking for a better warranty company.

Called to get water heater problem fixed. Let me know later that it would be 4 days before they could get a technician to the property address. Not acceptable, so I had to call & continue to find progress. Did work it out with local service guy.

Our home air conditioner started making noises & not cooling our home last week. I put in a request for service immediately & received a response from your company shortly thereafter that someone would be in touch with us, which they were. The problem is that where we live, the temperatures at this time of the year get into the high 90's & 100's every day. The company (Sears Appliances) set a date to see us on August the 7th, more than a week and a half after our request for service. As I am 82 & my wife 78 this really puts a burden on us with the extreme heat & no relief from the air conditioner. There is no way to reach Sears to try & get an earlier appointment, so somewhat frustrated & a very unhappy wife!

I have to say this is the worst home warranty company I have ever had to deal with. I made a claim on June 25 for my washer and I’m still waiting for my washer to be fixed. This is my first and last time using this company. Customer service is very rude and nonchalant about concern that Customer has.

We went online Friday to report a clogged line. Within 30 minutes we had an appointment scheduled for Monday between 3pm and 6pm. Sunday we were notified that the appointment had been changed to 11am to 3pm. The repair person arrived around noon and took care of the problem in a very professional manner. We were very pleased with the whole experience. Thank you Choice.

Awful service. I signed up with Choice Home Warranty. A month ago, add a problem with My AC service. I had called To open a service claim. They never assigned a technician 10 days, and they have still not been able to find anybody to come out and service my AC unit, this is ridiculous. Do not go with this company. I canceled my contract of false advertising. Not a great company at all.

Did great work and was very satisfied. No complaints at all. Very thorough and complete. Made sure all was cleaned up as well. I would definitely recommend Charlie and his company to anyone who wants the job done right! He can fix anything plumbing related and do the job right! Don't use anyone else for local repair!

We were able to get faster service than expected. Tech was able to see us in record time. Troubleshooting the problem was accurate and timely. Went back to the office and found that the item could not be fix, for lack of parts. We were given a good offer for an alternative solution.

Getting this appointment scheduled was an absolute nightmare! Going through the voice prompts just to see if my situation was covered was problematic and then I had to call a few times to actually get a live person to explain what my situation was. I needed this repair addressed ASAP and despite the lengthy time it took to get a technician out here, it was a huge fiasco with getting it expedited. Long story short, it was well over a week before this was fixed. It was never expedited and this isn't the first time I've had issues with contractors that this warranty company uses!

I have had great experiences for the last 8 years however this time I was penalized for not having the knowledge of a plumber. I submitted a hot water claim due to my shower water going from hot to cold only to find out that it was a plumbing issue. CHW then denied the repair because I didn’t submit it under the correct claim. I now have to resubmit, reschedule, and repay the fee to have my shower fixed.

Service request was good. I had requested service for my standalone 5 yrs old freezer due to stop working and service tech came and told me that it need a compressor and reported to Choice Home for authorization and they gave me a cash offer of $462 which is not half what I have paid. I told claim lady that I need the exact replacement and Lowe's has it, she refused to replace it and force me to accept offer of $462 and will send the check within 30 days. Sales tell you the incorrect or wrong information to try to make a sales and when you file the claim then you will find out what is truth or false. I will not recommend choice home at all and I will report to federal authorities to look into this business closely and I will not renew my contract in future. Please make sure read your contract before signing with microscope or closely.

I was happy that I could make a claim right away today 7/29/2024 with the phone voicemail but I hope they call me back tomorrow with a very soon date for the AC person comes to fix it. It’s too hot to be at home with AC in these days that are so hot. I hope they fix it ASAP because I suffer of asthma and the weather produce me often time bad asthma. You can imagine a retired couple staying home all 7 days in the heat without AC. I definitely I will recommend the whole world Choice Home Warranty anytime but please come tomorrow to fix my AC. Thank you very much for your understanding and help. I love Choice Home Warranty. You are # 1 the best!

Air conditioner not cooling. Inside unit frozen up. Thermostat set gorgeous 76, but the temperature stayed at 83. I was away for a week, so not sure how long it was not working. Checked unit inside and it was iced up. Turned unit off and call Choice Home Warranty on Monday. Repairman coming Tuesday.

Was extremely easy to start my claim over the phone and get a claim number. Got an email telling me that it could take up to 48 hours before I get any information on the service tech that will be coming out. This will be my first experience since getting my Choice Home Warranty. So far so good.

Filed my 1st claim as our A/C went out and the temps here are over 100 degrees. I haven't given 5 stars yet as the process just started. I have not been contacted by a contractor yet. Praying this goes quick so I can give 5 stars. So far the staff at CHW has been very helpful on the phone in answering all of my questions.

The very worst Home Warranty Company on the planet. I have had 3 claims with them and they do nothing but make promises they don't keep. I went over a month without a Fridge and this was after the tech said it shot, yet they took a month to send me only 1/2 in lieu (they said) for the same exact model. They do nothing but give you the runaround. Now I have 2 garage door openers that have failed and it has been over a week and a half and they have no one lined up to service them. They keep saying they are looking for someone to fix them, but, contractors do not want to work for this company. Every time, I have made a claim, it has gone like this. DO NOT BUY A POLICY FROM THEM. Just look at the ratings 1 star (and that's generous) with over 4622 ratings.

Having problems getting someone to address my situation, I got rid of my last home warranty company for the same reasons. Addressing my problem quickly enough. I spoke to them twice when the break first happened and I explained that I would be here Monday. And they act like they don't know I had an appointment for today.

Took 2 weeks to come out. The guys that came out said septic tank needed pumping out so they said they fixed the drip but that’s all they could do. We pumped the septic and that wasn’t the problem. Now no one wants to fix the problem And Jen the lady I spoke with was nasty.

I don't really understand how out of two companies and two different techs that the last tech which is this one can say that we have bent coils in our air conditioner which no one has been up there but the techs you (Choice) have sent. Very disappointing! I am not happy how Choice is choosing to handle this claim, I have been a customer for many years and with several different properties.

He checked out my refrigerator, no repairs were needed, the refrigerator was making loud noises coming from the freezer section which stopped as the day went by. When the technician came he took the back off in the freezer thinking it was the fan. But the fan was working and I have had no problems since.

The representative was so patient with me. I was uneasy about giving my credit card number on the phone. But let me ask him questions that only someone who worked for you would know. He also sent his number and text to me. I will be happy to refer others to him for their home warranty needs.

I was cooking rice and my microwave and because I ran it too long it overheated. I called Choice and they sent someone out the next day. The repairman said it was fine and to keep an eye on it. I googled it and it says that can happen and not a big deal. The repairman said if it did it again he would come back for no charge.

This place is complete Trash. I filed two complaints, one in late May for AC and one on June 8th for my plumbing. It's July 29th. No follow up, terrible customer service. I paid for both repairs out of pocket as I finally spoke a plumber they assigned who advised me that he would not take the job because they don't like paying for full repair. No reimbursement or refund. Avoid this program at all cost!

When I first reported the AC outage, It was 110° in the Sacramento area. I told the rep it was an emergency as I had my grandmother staying with me. She said she would make it an emergency. When I got my first contact from an AC company he was not going to come out until four days later which was unacceptable, I found an All Air Services van parked in my neighborhood and I approached him myself who happened to be on contract with Choice Home Warranty and I let Choice know. He was a wonderful technician who tried to get my AC fixed ASAP. He explained in detail all the things that were wrong with my unit which is over 20 years old. He ended up having to replace the whole unit, but Choice only paid a portion of the claim. I am not happy with the fact that I had to pay so much out of pocket for the new unit.

Person who was suppose to call to re-set the appointment for next day, never called back. We are still waiting for a call from someone else to take care of our issue. Thanks. Can you have someone else contact me to set up the time and date, Tech can come.

This is a 22 year old machine. AI did not recognize the Maytag brand. The live representative took all the information and was all business which is good. Email notifications were very fast and at the appointed time which was on the weekend the technician appeared. He was very skilled in assessing the problem. Next day which was Sunday email notifications were received. The claim was approved and technician scheduled in 2 weeks, probably due to getting the replacement unit. I am 100% satisfied at this point. I hope I get another survey after the work is completed. I switched to Choice last October. This was my first claim. I had been with another company for 22 years with a decline in their service.

It would be MUCH easier if the option to enter property address instead of policy number was there when logging in. I always have to look for my policy number at first. Once the claim is made, the policy number is there and can be used in subsequent logins. Otherwise, good and the tech was scheduled even on a Sunday. Thank you! :D

We had a very nice Technician come out on our second try. First one did not fix our washing machine. He said there wasn’t anything wrong with it. Then the whole propeller came out. The second Technician said because the first Technician didn’t fix it that it couldn’t be fixed. So I would have to have a new washer. I am hoping CHW comes through for me.

I have some issues with my refrigerator and almost a month still I can not dispense water from refrigerator fountain. Because leaking from somewhere. One person came and install small unit last week and said tech will be here to install other piece on Sunday between 11 am and 3 pm. No tech show or as a courtesy at least no message. I called and left a message. All I need to know is this refrigerator fixable. I can not waste my time for them 4 hours for nothing. Pease contact them and need to get result, because I already paid for this issue. Very disappointed. This was my second issue.

I got help from Choice Warranty twice.. once with the bathroom sink Pipe and once with the sink disposal ... Both time they were great. Got everything taken care very neatly .. It was easy to call and raise the claim or you can do it via website...I felt it easier to just call and explain the issue ...The service which choice warranty provided was awesome. Thank you.

The repairman was very efficient. He figured out the problem and sent a message to Choice warranty to get approval to order the parts, but never got a reply back and was forced to close out. He tells me I have to resubmit my claim to get my unit fixed. Had Choice replied to him he could have got the parts on order. I was very disappointed in Choice Home Warranty not replying back in a timely manner.

My dishwasher developed a problem that I couldn't correct by following the owner's manual. Choice placed the job order with a responsive company. The technician recommended to Choice that my dishwasher be replaced. I received word that a replacement purchase would occur. The amount offered was too low to purchase anything. I talked with a claim manager and received confirmation for a reasonable replacement funding.

Gas leaking from burner tube for 20-30 seconds before igniting even though the electronic ignitor was hot. Technicians replaced burner tube and safety valve. Oven now heats quickly with no gas leak. Technicians arrived promptly at the scheduled time, were friendly, explained what they did and left the work area clean. Thank you!

The service was very good. The technician was one hour early. The original appointment was scheduled from 9 till 12. I requested and was told that the appt would be 12 to 3. I wanted time to prepare the refrig. This repair has been done for the third time this year.

The service tech was very friendly. However Choice declined our claim to replace our water heater. When our contract is up we will be looking into another warranty company. We’ve also had several claims for our ice maker. The only thing that is done when the techs arrive is they thaw it out. Never replaced or fixed the issue. I can thaw it out myself and save $60.

These guys don't mess around! Customer service staff were friendly, helpful, and the service I received far surpassed my expectations. Super fast response from Choice and their Service techs. Repair was done fastest I've ever had. Tech was professional and friendly explained the repair needed done same day. Great job. Happy I chose CHOICE.

Our Refrigerator technician was courteous, friendly, and most of all, very knowledgeable on all aspects of appliance repair. Our pool pump repair was handled very efficiently. In this case, we found a repair person and everything went according to plan. Repair was made promptly and were reimbursed promptly. I would recommend Choice to friends and family (I already have) for sure!

They came immediately. Repaired immediately. Excellent Service. The spring broke on my door. While the tech was installing the new spring the other spring broke. I called. Got a new work order and he repaired them both at the same time. The company was Mazaya and the repairman was Basel.

After having a home warranty with another company for over four years, this is the first warranty service call in several years that was actually covered and the tech could not find a loophole as to why the service or part was not covered. So glad I made the switch to Choice Home Warranty.

I talked to the representative Robert. He was so awesome. Very knowledgeable. Kind. He made my day. He went through all the questions I’ve asked and was very thorough. There were other questions that I didn’t even think of asking and he just covered everything. I was very very pleased.

I paid to have dishwasher evaluated. Was advised parts not available. Choice subcontracted to Sears 7 weeks later and there is confirmation that parts not available. We need a replacement. Why are you asking for evaluation when we still do not have a dishwasher. When are we getting satisfaction. Choice is no longer accepting updates and requests from us on this case.

I purchased my home warranty in 2020 to help cover any major problems that might arise in my 18 year old home. I had a broken dryer belt which was covered. Then a couple of weeks ago I discovered that my heat pump had quit working and requested help from your company. A service man came and sent pictures to you. My request was declined because of rust, a common thing that happens to heat pumps. It will cost me $5400.00 to replace. This is just the thing that I thought my home warranty would protect me against.

For 4 time I have waited for a appointment for ac repair work. 4 times no show. You guys called me. No call. You communicate through email to reschedule. It's cheaper to just replace with my own money. Please call me about the washer replacement. It's not enough money to pay for replacement. Most washers are 500 to 700 price.

Sears came out 7/16 and said no parts needed, did reset to circuit board in door of freezer but once I cleaned ice tray and re-installed it froze again. Not only ice tray but dispenser in door. I called Sears and "recall" appointment 7/30. Hoping this time it is repaired.

I was very impressed. The technician was actually early and very nice. Explained everything he was doing and we talked about our cars (we both have Miatas). It was a great experience. Would highly recommend to anyone. Toilet was fixed very quickly. Great guy. J&L plumbing and he are great.

I called to get a quote on homeowners warranty. The young man that took my call insisted on me buying the 3 1/2 year senior deal which requires you to pay a lump sum fee. I told him I only want to pay by the month. I gave him my billing info. He got upset with me and hung up on me. I called back and talked to another young man and he assured me everything was ok. The first young man is probably a nice person. He just doesn’t need to pressure people into buying something they don’t want.

I am to receive a $549 gift card from Lowe’s for a replacement wall oven (27 inch) when repair could not fix the issue. Wall ovens start around $1500 at Lowe's. This doesn’t seem to match the promised commitment in the Home Warranty. Customer trust and integrity of a business keeps customers loyal to them and drives people to recommend it to others. Thanks for the chance to give feedback.

Called for scheduling last night and still do not have an appointment scheduled. It’s been 14+ hours. My understanding was that an appointment would be scheduled within 4 hours - 24 hours, 7 days a week. My husband has several medical issues and we need to plan for his comfort and also make accommodations for a technician and his scheduled medical appointments.

I received fast and reliable service. The technician was very helpful. And Choice responded back to me quickly. I am pleased with their service and response time. I will definitely recommend Choice Home Warranty to all of my friends and family. Pleased, satisfied and very happy. I enjoyed do business with Choice. I will continue to use them for all of my home maintenance needs.

I probably will be canceling this warranty company as soon as I can as I recently put in a claim on Friday night about my boiler not working and no hot water and on Saturday it was approved and a contractor appointed to my claim but the scheduled time is Wednesday at 11am. I have to go 5 days without hot water and that’s if he can fix it that day. I called CHW and the lady told me that once they assign a contractor that it up to his availability. But their salesman told me no more than 24-48 hours to see a technician. I guess that ** as I would be going on 130 plus hours before someone can look at my unit. I just glad this isn’t the winter.

We’ve experienced 3 events and called on CHW to support. Although only $75 spent ($225) total. There is the additional cost of time and right repair vendor. Each time was unique, from the lowest bidder needing 3 visit to fix a fan (eventually replace), to SEARS brand support needing 8 visits (sometimes no shows) accounting for full days waiting around and finding out the wrong part ordered, to one day quick fix which we appreciated.

What they offered for replacement is a joke. Not even 1/2 the cost of replacement. Buyer beware. Nothing in writing on how price is figured. Was told to take or they would cancel. Consumer has no choice in this process. I did want to replace my appliance but I need it functioning again.

I entered my claim and by the following morning my claim was properly closed. The communication with the service provider was excellent at all times, they were at my house at the agreed time and addressed the issue reported quickly. I was very satisfied with the service that I received.

The technician was prompt, on time, and kept me informed during the entire process. His approach was well thought through and he completed the removal of the blockage in a very timely fashion. At the conclusion of his work, he made it known that if there was an immediate problem with this same line, I could give him a call and he would return without an additional charge.

The plumber that came to my home was extremely friendly and helpful. He did the work quickly and efficiently. He also gave me some very valuable information about the issue I was having. The customer rep over the phone was also very helpful. Great first experience using Choice warranty. Thank you!

Submitting the claim via the website was very easy. The service provider scheduled an appointment quickly and confirmed it the day before. They showed up on time at the top of the appointment window, fixed the problem in about 20 minutes and answered any questions we had. We couldn't have asked for a smoother experience. Thank you very much for the pleasant experience.

Technician was great. Excellent. Your people answering the phones were not. Had to wait almost 3 days for a response then they said I listed the problem wrong. I put plumbing problems not hot water. That is why no one answered. Was supposed to say water heater. Anyway your tech RM was great.

They deserve no star but you can't leave a review without at least one star. Worst Home warranty company out there. They don't cover anything from my experience. They make up different reasons why they can't cover your home warranty. They send different vendors out with different opinions so you won't be covered for anything. Do not recommend if you want home insurance that's reliable with honest and hardworking vendors.

Zero stars! This company is a joke! They are giving me 335.00 to replace a dryer, they only pay wholesale price but give a gift card to a retail store. Gift card takes 15-30 days to receive! One of the worst companies I have ever dealt with. Will NOT renew!

We have a double oven, top of the line (professional version). The upper oven has developed a crack in the liner in the rear of the oven above the bottom coil. The bottom coil can be seen thru the crack in the liner while in operation. The footprint of the coil can be plainly seen in the liner and seaming to be perfectly intact. Choice Case Manager told us that the coil is warped, contacted the liner. Not the result of normal operation, possible catastrophic event, and liner was bent causing the crack. Sounds like someone don't know what they're talking about. The crack is in a fabricated grove that guides liquids to the center for easy removal. What's abnormal about turning an oven off and on. This experience has convinced me to shop other home warranty companies and dive heavily into their reviews in which I did not do in purchasing Choice. George Foreman sold me.

First time I have called for a warranty service. The call to service went smoothly and I'm awaiting a call back from the servicer. My oven has problems and the service needed is well within my budget.

I had a terrible experience with Choice Home Warranty. In June 2023, I filed a claim for my Whirlpool jetted tub under an extra extension of the policy that covers the pump and other components. Here's the sequence of events that followed:

1st claim, already a problem. Appointments have booked without my knowledge. I've waited on technicians that don't arrive, I called and to find out the company is closed on the weekends. It's been 6 days and still no resolution... It's only a garage door. I cannot imagine what would happen if it was a major appliance or the air conditioning.

Love their service. Always sending e-mail to see if Tech is here and if I'm happy with their service. Happy with all they do for me. Happy with all the things they do for me. I will recommend them to all my family and friends. Again, thank for all the help you all have given me.

CHW used to be good... now their customer support is complete garbage. I've been waiting for a call back for days. Even after submitting a claim with pictures, the problem statement, a bill from a septic company my claim was still denied. When I do get a call back all I want is a refund from my policy. NEVER AGAIN CHW, NEVER AGAIN!