Choice Home Warranty Reviews

Very detailed in description and helpful answering all questions! They were prompt with the call, eager to assist and worked out a great deal. Would definitely recommend as they do the part of finding a service tech! They were persistent but once I asked detailed questions I was happy I went with Choice.

Had problem with cooling unit and CHW have arranged local technician fast and they were able to solve the problem same day. Also had issue with cook stove and CHW worked promptly to repair it without any hassle. Would recommend this company.

My air handling unit is being replaced and I can’t get anyone to send me an itemized list of what’s being done and what parts are being replaced. CHW tells me I need to get that info from the technician and the technician tells me I have to get it from CHW. Dealing with CHW has been very frustrating. I am not satisfied with this service at all. It is extremely difficult to get in touch with anyone and I’m not getting any answers. Meanwhile it has been over 90 degrees in my house for a week. I would not refer this home warranty company to anyone ever.

I made a claim for a broken garage door. When the service man came, he told me that Choice does not cover garage doors. I then got an email rejection. So.. WHY WASN'T I TOLD THIS UPFRONT!? I feel very abused! And very angry!

At this stage, I have only placed a claim, and have not received a technician yet. This is my first time using the warranty service, so I have nothing to compare it to at this time. I do have a complaint about the phone call that I made because the person on the receiving, and had a strong accent, and was very difficult to understand. I prefer better quality of English language skills when I’m trying to process information with someone.

Choice Home Warranty representative was pleasant, knowledgeable, and replied to request quickly. Just Best Air Conditioning and Heating was here when they said they would. Just Best Air Conditioning and Heating was recommended by Choice Home Warranty, which we are happy with.

I would recommend B&B Comfort Masters to anyone! The technician was professional in every way. The A/C was repaired promptly and I was thoroughly pleased. However unexpected, Choice Home Warranty really came through for my family and I. I am confident that I will not only use the services in the future but I will recommend them to all in need.

Very courteous. Professional. Took the time out and helped me with all the questions I needed answered. Extremely helpful. Took the time to explain the waiting period for the warranty. Explained service fees as well. This professional was extremely informative about all my choices that I needed to make.

The central air unit was not cooling. The technician, Codi, was prompt, very professional and know what he is doing. He did a good job. Likewise, thanks to Debbie of CHR Heating and Air Conditioning for accommodating my request for earlier scheduling. That is that way how a customer service rep should be doing.

My spouse and I paid for a year plan; which the sales person easily talked us into buying a year. When we needed service they sent two different companies, repeatedly asked for pictures and videos, and still denied our claim!!! Offered us an insulting dollar amount after we paid thousands out of pocket. When we cancelled the service they offered us $100 after paying out of pocket for service and a year's plan package. NO follow-up phone calls, no working with us and SLOW service, because they DENIED the claim. DO NOT USE Home Choice Warranty. They make it sound good, but we are out of thousands of dollars because of them. Warning! HORRIBLE service after taking your money! I hope they approve your claim!

Trying to talk the technician was hard. It was so loud in the background. You could hear other people talking so it was hard to hear what she was saying. Maybe should have a sound bar so you don’t hear the background noise.

My garbage disposal was binding and would rebind every time I cleared it with the tool. The basin also started to leak. I put in a claim and Choice set up an appointment for the very next day. The technician diagnosed the issue and completed the job in less than an hour. Everything is working great. No issues or discouragement from the company about the claim.

Very supportive customer service experience! Michelle was extremely helpful and patient with all the questions. I appreciate the time and consideration with what I needed for coverage. It is nice to have a person to discuss options with instead of conversing with an automated service.

I spoke with two representatives. The first one was very rude and hung up in my face. I started to do business with another company. The second one was very nice, very professional unlike the first person I talked to and because of him I decided to get the warranty

A rep called me back to add a claim that was needed, and help me through the process by filling everything out correctly. Did not expect that at all, very much appreciated the work ethic!! Shows that the company hired employees that care about their customers.

It was my first time submitting a claim and didn't know what to expect. I am very happy to share that my washer was fixed within a few days and on the same day the technician came to my house. Submitting the claim was super easy, the communication process was also easy, the technician was efficient and professional, and my machine was fixed right away! I am very happy with this process!

The technical did a great job with the work he did but he didn't adjust the door that comes open when clothes are drying. Also he said the filter needs to be replace. My understanding he was ordering the parts. I call him. He said his job was completed. He never gave me a bill or break on what everything will cost or what he had to do. He said I must pay additional 176.00$ for parts that was not covered. What parts? We do not know. We have always gotten a break down on all the work that had to be done. That is a very good policy. I would still like a bill if I have a problem again. Thank you so much for your help in this matter.

Our Samsung had no heat when doing laundry this past weekend. Choice Home Warranty accepted the claim and sent a technician to the house. The technician was very, professional efficient and effective as the defective part was replaced and the dryer was working once again. Fast and great service and Happy customer!!

The technician was professional, saw the problem and fixed it. My washer is now working good. They called because they had a cancellation to see if I'd like them to come 2 days earlier than originally scheduled. That was great!

Was very disappointed with this claim. The motor was burned out in ceiling fan and needed a new one. Although labor was covered I was only allowed $70.00 towards the cost of a new fan and that is **. The whole cost of the fan & labor should have been covered.

Thank you Randy for being very knowledgably about your craft. You knew exactly what the issue was and I love how you explained everything that was going on with my AC. Thank you Thank you Thank you. Now my house is cool again and I can sleep comfortable at night.

The service was excellent and the response was timely. The technician was on time and did a really good job of replacing the garage door and keypad. He was good to work with, communicated well and was responsive to the repair needs. This was a good repair experience.

Making a claim and getting an claim number was very easy and forthright. Service company was in contact within an hour. Service compete within 4 hours of initial call. Unit was not repairable and is being replaced. New refrigerator is scheduled to be delivered at 8:30am tomorrow.

Ahron ** did a fine job of explaining your product. I signed up for a year contract and he gave me 13 months. If I had a business that required a salesman I would hire him. I have nothing else to say.

I needed a repair on my dishwasher. The technician was helpful and the problem appears to have been corrected. It took a LONG time to find someone to do the repairs, but I don't think that's Choice's fault - there just are not enough technicians in this area.

Choice warranty has falsified the technician’s findings in order to disallow payment on my claim. My pool heater is not working due to normal wear and tear yet Choice claims there is water damage. The technician told Choice he did not see water damage.

The young lady who helped me was courteous, precise and very professional. I was ready to terminate my warranty until I spoke with her. Very Friendly and to the point. Decided to keep the warranty after speaking to her. You need to keep her employed until she decides to retire. THANK YOU FOR HAVING HER!!!

We are so happy with Choice Home Warranty and although Fixit company, they repaired the air condition and everything is okay at this time. I have many accounts with choice home warranty from 8 years ago and everything was good.

Elliot helped me tremendously and was able to get me a discounted cost. I will be paying monthly would have gotten a month free if I paid for the year but I wanted to go with monthly payments. Will take effect in one month

During the hottest days so far my AC died. Choice got me set up with a company and even though I was out of state he was able to do my repair and have it working before my return. I am very happy with this service.

Choice says a lot of good things, but they do not come through with their promises. They have an option for the customer to be reimbursed after they get work done but if the customer doesn't follow their strict rules, they will not reimburse the client on the repair. This cost me over 600.00. My recommendation is stay away from choice!!!

Eric from Morales Mechanical was prompt and completed the needed repairs. He arrived promptly, and he and his partner worked seamlessly. Eric explained the issue being experienced with my HVAC system, and then he explained the resolution clearly. I would recommend Morales Mechanical for repair and replacement work such as this job.

He was very polite and answered all of my questions politely and accurately. He explained that there are 2 possible cards that would fix the problem but, Choice only allows him to order 1 at a time. That being at least a week longer, that is more expensive to the tech, and possibly Choice, if that does not fix the problem and he has to send it back and order the other card. Causing the customer to, unnecessarily, be out of service for at least another week. Not good with children and a lot of laundry.

Although scheduled for Friday had to wait until Monday because of truck breakdown. When they came on Monday. We were the last call therefore they arrived around 7 PM but they got the job done and they were effective and conscience.

Expedited quickly! Problem solved! Tech was Professional and informative! Thoroughly explained not only the problem but the resolution as well! Tech contacted me and identified himself before the and confirmed the appointment! KUDOS! Excellent! This was one of the most efficient services yet!

I have home warranties before. My provider for 2022 just raised the price by $100 for the year and service calls to $85. I am retired and on a limited budget so I have shopped around and also checked with friends on who they use. After getting online and finding out about the senior discount I have switched over to Choice Home Warranty as they offer everything I had with the other company at a more budget-friendly price for me.

The rep came in, was very professional, pleasant and quiet. My issue was that although he said it was working fine, and to the correct temperatures, he recommended that we leave the oven to preheat for an additional 15 minutes after it hits the set temperature before placing any dishes in the oven. To me, that does not seem as though it is working well.

I contacted CHOICE because one of my garage door springs failed. They were able to accommodate me within 24 hours which was great as my mode of transportation was locked inside the garage. The technician was personable, prompt and very professional.

Overall good results. I had 2 separate issues, one a leak under the kitchen sink and the other a clogged sink in the bathroom but the system wouldn't let me put both on one claim. Good news is that the plumber showed up exactly on time, fixed both perfectly. Bad news is that he was forced to charge me 2 service calls because they were different claims.

When I was signing up for a warranty the man I was speaking with was not helpful at all, he gave me little to no information and was rude. The warranty is a great deal but the worker made me feel uneasy about purchasing. He lied about the monthly cost and didn’t give me the first month free.

Fast repel. Great job with the team to get the repairmen to my home. The service men set up a day to do the work the same day I made the claim. Working to my claim was fast and easy well do. Thank Choice Home Warranty.

Submitting the work request was simple. Within a few hours, a company was chosen and the appointment was provided to us. The technician who came was very friendly and courteous. He was very thorough with his inspection and we were happy with his recommendation.

The technician was outstanding, he went straight to the problem and will be back to replace the part that needs replacing. He also was able to help a neighbor figure out what was going on with her dishwasher as well. He displayed professionalism and was eager to find a solution. Highly recommend him!

I thought the inlet water valve was leaking, apparently, the washer from the water inlet hose had fallen out during install. The technician recognized this immediately and repair was accomplished in less than 10 minutes... Technician was most professional, timely and courteous.

The AC tech Nick was great, he knew what the problem was and had it fixed fast! Unfortunately he was given a hard time for approval from Choice Home Warranty! This is not good because they don’t have many Technicians and these actions scare away the Techs! Choice will start to lose customers if this doesn’t change!

The Technicians who did my repairs were courteous, knowledgeable, and cleaned up after themselves. They were highly professional and I would recommend them 100%. I am SO pleased with the rapid response and the pleasantness of your Technicians. Iam so pleased with my contract, it was a great decision.

The technician that came out was wonderful. And although my claim was declined because of the diagnosis, honesty is the best policy. Very impressed he came down all the way from Orlando because nobody in my local area would take the job.

We have had trustworthy repair persons and good interaction with the company. I am glad to have this home warranty program. Our realtor recommended Choice Home Warranty because they are a local company and he had direct contacts within the company if we needed leader help. Glad to report, we have never needed leader help!

Great Experience. This was our first claim with Choice. The staff handling our claim were friendly and efficient. The company assigned to our claim to Greater Humble Appliance Repair. Erica, in the office, worked around our schedule and Ian, the technician, was outstanding. Good Experience.

I am so very impressed by the ease of making a work order & the quick action to get our washing machine repaired. I am also very impressed by the technician that serviced our appliance. I am normally more critical being that I was a service technician for many years and I want things done correctly. Communication and technical was fantastic. I am glad that I changed from American Home Shield to Choice Home Warranty. I had no idea of how much difference in service there is.

We had an issue with our thermostat and First Home Solutions was assigned to us to resolve the issue…Tony from First Home arrived in a very timely manner and resolved the issue within minutes… He was extremely courteous and knowledgeable… Thank you Tony.

I had an 11-3pm window. I took off work and no one showed up for the appointment. I don’t think I will be rescheduling this claim because I don’t have enough time away from work. No one called to say that there was problem.

At this time it is difficult to rate your service since the claim I made has not yet come to completion. The tech said one part is no longer available but I looked for myself and have come across the part or repair service for this part.

Want to buy a warranty for one year, and the person who answered the phone insist to sell me a package for 5 or 6 years. I told him that I want to try for one year, to see how the system work and later will call to extent the warranty. That is not professional.

Had an issue with my AC, first 2 companies in got scheduled. Never showed up. 1 was closed for a couple of weeks according to their vm. The other never had me scheduled. They were still on the approval process of working with Choice.

We filed a claim recently to have our icemaker repaired. The repairman was very knowledgeable and efficient with his repair. The appointment was between 8 am and 5 pm so it would have been nice to have something more definite but he ended up coming around 9:15 and we have ice now, so that is great. We were happy with his service.

Technician was on time explained what was wrong and did the repair and cleanup when he was done. I would recommend the The Appliances Mechanic to anyone that does not have Choice Home Warranty and then tell them to contact your company for a quote.

In our experience over the last couple of years we have found that our contact ability with our repair service man is hampered by the requirement that we must contact Sears home services and they have no one to talk with, only an automated system. The 2nd thing that we have been having trouble with is that we have to wait an extra day to receive authorization for the repairman to proceed with the repair From CHW.

While trying to purchase my home warranty, I had to tell the aggressive salesman 4 times that I was only prepared to purchase one year of warranty today and he still kept trying to up-sell me on a 6 year warranty. When I finally decided that I did not want the warranty, he told me I should confer with my husband before making a decision - as if I couldn't make the decision on my own. He then said "Wow, so after talking for 12 minutes now you just want to cancel" and then proceeded to hang up on me. I understand wanting to make a sale, but also be professional and respectful at the same time. If you can't handle being told no sometimes then perhaps you shouldn't be in sales. After this experience, I will absolutely be finding another company to purchase a home warranty through.

The service call was scheduled and addressed with 24 hours. The service rep was knowledgeable and courteous, and conducted the repair of the garbage disposal in a timely manner, and also provided advice for future maintenance of the disposal system.

CHW dispatched technician, who came on time and changed the fan on the compressor. AC is running good for 3+ months no issue. CHW website is very easy to navigate and submit claim. CHW followed up with me to make sure the repair went well.

Excellent service. Prompt, friendly and very professional. I would recommend Choice Home Warranty and its service provider to my friends. The technician was very clear with his explanations as to the problem of my unit and what he had to do to fix it.

I contacted Choice as I was dissatisfied with my previous warranty service. I spoke with Phil ** who suggested the total warranty plan. The costs are similar to the previous company's, and it seems the plan I selected will be what I need. Time and experience will tell if this is what I need.

Corey was professional. Diagnosed my small electrical problem quickly and he is a fellow exotic bird owner. Great communication and wonderful first experience with Choice Home Warranty. He was on time and showed up in the earlier range of my 7-11 appointment window.

Hard to understand claim person. Setting up appointment with air conditioning repair other than that everything was fine. Now waiting to receive word of when the repairman will schedule a visit either by email or phone call. Understand the repair man will notify me of a visit within 48 hours.

Schedule to arrive between 7-12. Did not arrive until 2:30 pm. He did call and I explain I left several messages to find out what was the delay?? He stated the phone number you guys provide is BROKE!! Oven not repaired!! Stated he had to permission from you guys to order parts!! Now I'm asking you guys what's the status!!!

Pleased with service from this company and will recommend this service for friends and family. We are already signed up for the service for the past few years and had a couple of claims already mostly satisfied. Need to improve on some aspects.

The repair experience was extremely positive. The repair person was prompt, courteous and professional. He repaired my dryer quickly and it now works better than it did when new. He cleaned the area of any debris when he was finished and explained the cause of the problem to my husband who also was very satisfied with the repair. I would certainly use his services again if that is an option.

Cordon was very helpful! Explained and sent appropriate emails confirming information on warranty and claim. He completely helped answer all my questions. And he helped me place a needed claim, explaining the process fully to me. Very understanding. Thank you for making it doable! (I believe that is his name, I don’t hear well.)

I talked with Amy and she was very pleasant, not pushy at all. She told me what was covered, what to expect and the cost involved with the different plans. She offered a plan that would suit my budget and made my choice easy. The plan covers things that could go bad not a bunch of stuff that wouldn't go bad. I'm very pleased with the plan and the salesperson Amy. Thank you

Called, showed up, diagnosed and fixed issue. Overall happy with work. Didn’t have part, but was able to get within 10 minutes and able to complete task. Overall satisfied with CHW this time. We’ll see if and when I use again.

Tech came and assessed issue. Was clean and polite. Done quickly and arranged for further service and parts. Parts were ordered and he left. He was able to see the issue. Was second time we have had service on refrigerator in last 3 weeks.

Sam was very helpful and knowledgeable in helping us make the right decision and for helping us select the right plan for our budget. Sam gave us the time needed so we could discuss your plans options. Sam is a true asset to your company and your business!

We had a technician come out to our home and he identified at least 3 different issues. Choice denied everything. We are appealing and hoping for fair treatment but very concerned with how things have been handled thus far. The concern is with our refrigerator. We left American Home Shield for Choice thinking we would get better customer service. Please don’t prove us wrong.

Great, Exceptional knowledgeable of the services. Politely asked if we were over 50 and military. Explained everything and answered all my questions. 5 star review. I currently have AHS and all the advantages of Choice Warranty made it an easy decision to move to Choice.

The team communicated well prior to the visit. The two plumbers came in, got right to work on the leak and quickly, efficiently determined we needed a new disposal and had one with them which they installed right away. Total time in -about 20-30 minutes. Polite and efficient. I would definitely recommend them.

Upon troubleshooting my failing kitchen faucet, the very capable tech out in a request to fix/replace the fixture. It was quickly denied by Choice and the tech left the scene as embarrassed as I was upset (deny, deny, deny). It seems like the default position is to do as little as possible, when a service company should be doing and thinking the opposite.

The air conditioner would not blow cold air and the motor made a noise. He replaced the motor and put more freon in and that fixed the problem. He was very polite and courteous and explained what he did. I would recommend this technician very highly, he is very qualified.

Professional and timely. Work hasn't been done yet. He let me know that as soon as Choice responds he would get the parts need and be back to do the repairs. Look forward to working with him to get my pool up and running.

They arrived on time and fixed my bathtub drain. I was very happy to have a functioning tub. The men who came to my house were professional and cleaned up afterwards. They gave me advice on what to to when this might happen again.

Choice Home Warranty is replacing my broken garage for opener with only my service fee coming out of my pocket. The garage door company they sent was on time and honest. They are by far the best home Warranty company that I've dealt with!

Tech was very friendly and professional. Resolved the problem in no time. Afterwards he described the problem and how to prevent it from happening again. After brief conversation about the problem, I assured him I would use his company again for any appliance problems.

I was leery of the sales person at first, because his extension was disabled, but I went on and signed up with him. He was very polite and apologetic about his extension being disabled. I called Choice Warranty to make sure that I had a signed contract.

I was given a very good quote. Ralph helped my sister and me get coverage at affordable price that covered what we needed. We will recommend Choice to our friends and family. We just hope their service is as good when we need it.

This was simple, and long overdue, we have already had to replace our microwave and range. I look forward to not worrying about breakdowns! Thanks for good quote, it was simple, the representative did not pressure me, and they were courteous.

CHW is helping me with a new claim for my dryer that was not fixed from previous service which I paid $65. Talked to a manager and is reviewing a new claim for my dryer so I don't have to pay the $65 again. As of today I am still waiting to hear back if the new claim is processed. I was very pleased with the way the manager is trying to help me with a new claim.

I’m not satisfied with the time allowed to receive my wash machine. The Lowe’s gift card can’t be used until 30 days. That is an inconvenience for me and my family. I am a new member and a valued member. I hope Choice will think about making this service convenient for their customers.

Friendly and knowledgeable customer service. Proper follow up calls and answered all questions. Gave proper information on the subject of home warranty. Quick and courteous. The agent didn’t cut corners, kept it quick and painless. Thank you, and have a good day.

I paid for a service to get items fixed...only to be denied. So my repair is still not fixed!

Daniel **, my customer service representative, did a great job of signing me up for a Home Warranty Plan. He's a great salesperson but put a little too much pressure on me to sign up for a longer term plan with a much higher first year premium. I understand what he was trying to do but I never react well to pressure especially for something I can't afford.

Choice has always serviced my equipment immediately. I have used them numerous times and they always perform. I don't worry when an appliance breaks because they set up everything and always send the best repairmen. I'm sure I will extend when my contract expires. Thank you for your prompt attention!

Choice Home Warranty is providing good services in my area. It has making improvement and progress. Its local contractors are responsive and show up timely. They solved problems. Contractors hired is very important for home warranty. So far so good.

I'll be honest, I'm not a fan of pushy salespeople, but the price is right as are the reviews and I like that its month to month. Seems like a fairly good option and better than others I've used that come with the purchase of a home.

Charter Plumbing was one of the best companies that we used. Jimmy the technician was very professional and knowledgeable. Jimmy took time to explain the warranty and emphasized to call should there be any issues with his service or the new garbage disposal.

Once a company was found three days later to provide service to us. The technician was very professional and courteous. He check our unit and the equipment inside and got our air back up and running in about an hour. Thank you Donte.

Our A/C unit was running continuously - a tech came out and noted that the seal on the Schrader valve was bad causing freon leakage. Choice determined that this was a non-moving part and therefore, not covered by the policy. Really, a seal? Even though we've been paying for A/C coverage? Choice has provided the worst coverage of 3 home warranties we've had in our 40 years of homeownership. We will be sure to share this story with our friends and colleagues seeking a home warranty.

My problem has not been resolved yet. The tech said it was a problem in my wiring inside the wall. No paperwork was left to tell whether he would be able to fix it or anything. I have not heard from him or his company since. So, I still need to have it fixed.

It took too long to replace the water heater, which left my basement water-logged for over a week and the extra charges were unexpected and quite a burden for me. Being retired and on a fixed income, I got a home warranty so I wouldn't have to worry about that.

Technician very knowledgeable regarding problem with my refrigerator. I am upset that once he submitted my claim your company has yet to approve the repair. Now we have to complete additional paperwork and meet with another case manager person while our refrigerator is still not working correctly. These additional steps are causing me concerns with your company.

I spoke with Henri ** and was told my monthly payment will be $40.00. When I checked the email he sent my monthly bill will be $49.25. I would like to cancel my policy. How can you entrust your business with someone who is dishonest. Please don’t do this to everyone else who believes in whatever is being said.

I like the online claim process so far in the ease of submitting and reporting. It seems that communication between the servicer and the warranty company are not the best. Choice has always posted that issue is resolved when it has not. The postings should read that after a technician has fully installed any parts and reported back completion of the job. When a technician has found the issue of the malfunction and ordered the part, this does not constitute a completion of the issue. This is why the 3 stars and not 4 starts are chosen.

Our Kenmore washer did not spin. After a missed diagnosis appointment due to miscommunication, the technician who came to look at our washer was very knowledgeable, made an accurate diagnosis and was able to repair the washer the same day.

I filed a claim explaining that the refrigerator lights were not working and Choice sent a repairman out and I paid my deductible only to find out that the refrigerator lights are not covered. My question is why wasn't I told that when I filed the claim? I'm 77 and can't see into the refrigerator....so to me it is broken.

I called to inquire about your program’s ad on FB, and was very pleased. The agent provided great info and sound advice. As a fully retired disabled veteran, I truly appreciate the Vet-friendly your organization provides! Every saved penny is so very helpful.

Repair man from NewAgePlumbing came in, diagnosed problem and fixed it in no time at all. Thank you NewAgePlumbing and Choice Home Warranty. Your response to my claim was handled in a timely manner and is very much appreciated. Thanks Again.

Your response time and follow-up is ridiculously slow. You have managed to alienate every plumber in Fort Smith so no one will come out if you are involved. All of them complained they did not get timely paid and the time you take to approve a work order costs the plumbing company time and money.

I filed a claim in late April for a fridge/freezer issue. They assigned a Sears technician to come 5 days later, that technician didn't turn up. I had taken the day off work to stay home. Nobody contacted me to reschedule, I had to chase Sears and Choice 15 times to get someone to come out 3 days later. Technician diagnosed the issue, needed to order 2 parts. A week later the smaller (and not vital) part arrived but not the control board needed. I called both Choice and the service agent that day, then 2 days later, then the next day and so on. Nobody could tell me when the part was coming in, the "service dept" was going to call me. No call.

For starters, when we purchased CHW we thought that we would get something in the mail about our home warranty. Nothing showed up except the day of sign up was an email thanking us for the purchase. Fast forward 8 months later our A/C unit goes out. I call in and ask how do I file a claim. (Little issue, customer service was not in America.) I explained several times what the problem was. Then I was told that I would get an email with my plan and they would reach out to a repair tech. One week goes by no calls. I call in 9 days from the claim date asking what's my status. All I was told is that no one has answered CHW's request to get my A/C unit fixed. I was then told that they will make some more calls and get me some help. Now week 2 is almost done and I get an email from C/W saying that I can find my own A/C person and I can file the claim. Not what I wanted to do. I paid for a service and I expect them to do it.

The gentleman called me to make an appointment which was just a two hour time frame so that was good. He came to my house and was very nice and friendly. He figured out what the problem was fairly quickly and will be ordering the parts. He will be back next week to fix my dishwasher.

Had a problem with an appliance...called CHW....told them of my problem, they issued me a claim #. Later same day a service provider notified me of a scheduled appointment for the next day. The whole process was quickly handled and without any fuss. Very pleased with this first contact with CHW.

I was experiencing drain problems in the basement and toilet problems on the main level. Keven went above and beyond; came earlier than the appointment date as I was leaving town and resolved everything. Such great service! Thank you Keven!

Chw is terrible!!!! Because it took Chw three times, three different ac companies and over one week to get my ac repaired. The last company was great! The 5 stars is for the ac company Capital Air & Heat, not CHW.

I have 2 AC units one up and 1 downstairs. The downstairs unit stopped cooling and had water problems. This also caused problems with the upstairs unit. I called Choice, they sent a tech out. He wanted on and completed fixing the problems with the downstairs unit. When he finished the problems, it worked properly. He also checked the upstairs unit and it worked properly also when he finished. He did an excellent job, in less than an hour from the time the time the AC tech arrived! I was back up and running. I thank God for my Choice Warranty!

I called to request information and the party I spoke with heard what I told them but did not listen and called me back several minutes later only to be told again that I was not going to give him a credit card at that time. Should I decide to take the policy on a rental home I would NOT call to speak with him again but try to speak to the party that helped me on my current policy on another home.

He came when he said he would be here and was very nice and showed us what was wrong with our refrigerator. Now we are waiting for him to come back because you just approved him to repair the refrigerator.

Arrived on time, though because of the holiday and my availability, I had to change service time, but arrival was perfecto and the job was completed very well. Would like to use this person again and would recommend him. Has a great persona and personality!

Still waiting for Choice approval for technician to do appropriate work to solve problem. He has been out 3 times but leak persists. He needs to change pressure regulator and we are waiting for your ok. Hopefully we will hear from you very soon before our wood floor gets destroyed!

Jules was great, from the moment he entered my home with sir, to the information he provided along with options. He went over and beyond and he is extremely respectful, something I see not from his generation. Refreshing experience with this young man on Vivint behalf.

The technician that came GGI HVAC has been nothing but accommodating but Choice Home Warranty has done nothing to facilitate this experience and expedited in a quick manner. I have had no central air conditioning and opened my claim on April 13th today is June 2nd and still have not had any resolve. Choice Home Warranty was definitely not what I expected when I purchased a home warranty policy... Very dissatisfied.

Technician checked unit and need to be replaced. He explained why and took pictures. 3 weeks later after 4 different photo sessions it was finally approved. The unit had been repaired severs different occasions. It was apparent what was wrong after so many different photos were taken and their technician advising the corrective action.

Service technician put in a request for coverage on my freezer and it was denied. To me it should have been covered under the warranty. I want to request a rebook at the justification for the denial. I need some help with this issue.

We are very pleased with the young man that serviced our air conditioner. It is working great and cooling off our house. I would recommend this company and the technician that came to our home. This is a very affordable company and the service fee is within reason as well.

Broke down. Called Choice and TEC came out to assist with the problem. Choice told me to get a new one but only gave me enough money for a cheaper one and I have to pay for hauling away the old one. So now I have a different washer that is not a match to my dryer and out of pocket an extra $100. Not happy about that.

Your refusal to pay for the refrigerant is very disturbing. The technician was very good. With the sealant and the freon added it is working fine. Your action of not paying for the repair will result in me switching to a different warranty company.

Very professional. Knew exactly what was wrong and fixed it in no time. The repairman told us exactly what he needed us to do and he also told us and showed us exactly what was wrong with the unit. I like the fact that he knew what he was doing and took the time to explain everything he was doing. I would definitely recommend him to anybody that would listen including my friends and family. During the interaction with him I also found out he does a whole lot more than just repair air conditioners. I planned to use him again for other things. He is a very busy man so I would recommend setting up an appointment with him. Choice Home Warranty you are the best and I thank you from the bottom of my heart.

We had an issue with our central air unit continually hitting its high pressure point and then just blowing warm air. The company they sent was efficient, informative, and had us up and running within an hour after getting here. Even better was the fact Choice Home Warranty approved their work request within 15 minutes. I will definitely continue to use them in the future.

Very timely and friendly, professional. Went straight to the basics, fixed a/c and was out in 15 minutes. He was honest, gave advice on unit upkeep and other household appliances and issues. Answered questions, left area clean. He has been to my home before on other repairs covered by Choice, so it is comfortable to welcome a known face into your house, gives reassurance and safety feeling.

The technician came in and went right to work to get the job done, he seemed unhappy with the work he had to do and kept saying “Of course” at each step he had to do like it was something he didn’t want to do. He did a great job and fixed the issue though.

Technician arrived as schedule and made an assessment of the problem with the microwave. We are still waiting to hear back from your technician with problem and solution for microwave repair. I made a claim two weeks now and service is still not complete.

Hussein is a technician who knows how to do the work correctly. I would recommend to friends or my family members. If they want to get a Home warranty, I would refer them to choose Choice Home Warranty company for them.

Chris told me that I could cancel within the first 30 days at no cost. According to the internet there is a $50 fee to cancel. Chris added a $3.00 tax. According to the internet, on your site there is a $2.50 tax. How can I trust a company that lies on the first day.

Had trouble logging into the website, call the 800 number, they took my info and the problem and I have a technician coming out tomorrow. First time using the company so I'm hoping the technician will do good. I will tell my friends and Neighbors about them.

WHC, Plumbing LLC was great. He was professional, knowledgeable and pleasant. My AC had stop cooling. He came to my home to fix my AC. Positive attitude. He fixed my air conditioning and thank God, him and CHW. Mr. ** is an excellent worker. Patient and he got my AC cooling in no time. I been with CHW since 2016. I haven't call on you much for your services. Great job. Thank You...Ms. RBT

I am so very satisfied with my dealings with CHW, customer rep, Brandon ** was very helpful with understanding coverage. The proof will be the 1st occurrence. I hope never happens, nice to know coverage is there. I have recommended to several others to take a look at CHW coverage.

They did repair the items that was approved to do. I didn’t like the way they left all their trash behind. In other words didn’t clean up. Pull frame from wall and did not fix it back the way they found it.

Tech was professional and timely. He worked quickly and fixed the issue. He kept me updated when he needed to call for approval. Timing to get him out here was a little longer then expected but it was also a holiday weekend. But once here he was great!

The technician, Zak ** was friendly, fast and super efficient! He made time to get me in even earlier than expected and he took the time to explain what the problem was and had my air back on and running perfectly in less than 30 minutes!

This is my first time submitting a claim and it was good the lady was helpful and friendly glad I have Choice warranty didn't have any trouble getting in touch with anyone the call was answered on the second ring.

I really do appreciate and enjoy the level of customer service I get from Choice Home Warranty every time I’ve had a escalation that required a supervisor. I get a phone call back within 15 minutes to give me an update, and ensure that my issue is resolved to my satisfaction.

It happened again. 3 out of 5 claims have been denied for very insignificant reasons that I feel are made up. And interestingly enough they were the more expensive items (Pool Pump). Very disappointing and frustrating. I will make sure that everyone I know hears about the poor service.

Some of the service providers are great, but not all of them are good at what they do. The last 2 refrigerator service techs that came to my house did not take that much time and 1 said he saw the problem but didn't take a picture and then told Choice l didn't have a problem. The 2th one took very little time and didn't find the problem. So guess what? I'm not getting it taken care of.

Service my HVAC unit was done quickly and very professionally by Chesterfield Mechanical. I called my claim in the morning and they were waiting at my home before I returned from work. Nicholas was very knowledgeable and curious. I would definite recommend and use their company again. Very impressed and am glad I chose Choice Home Warranty!

The service I received was great. My complaint is that it took 5 days from the time I submitted my claim until my unit was fixed. This wasn't too bad when it was my garbage disposal. But waiting 4 days to get my air conditioner repaired was not good. I would like it if repairs could be done more quickly.

On May 26, 2023, I reported my home A/C system had a leak and was running constantly. The company I used for annual service diagnosed the problem and I contact CHW. Five days elapsed and after contacting CHW again I was informed CHW couldn't find an HVAC company in the system to handle replacing the A/C coil. I followed instructions and Had my HVAC company submit a complete diagnosis which they did. Today is June 2, and I still don't have approval. My HVAC company is frustrated and stated CHW has all information to approve the replacement. My last conversation was June 2 with Francis. My conclusion after reading the email to my HVAC company is the CHW authorization team is either incompetent or CHW is trying to deny my claim.

I have been a customer for 6 months. This morning my ac unit was acting up. I called and was treated with courtesy. I was connected to the person I needed to speak with and a claim was made. Everyone has been very helpful.

Had to call for help when the toilet backed up. Nothing I knew would work. Buckets of water- No! The plunger- Not today! A weekend awaited. One call to CHW got the ball rolling. The plumber showed up the next business day. To the rescue! It was a no-hassle-fix. Thanks!

Very unhappy. Technician came, figured out problem. Tried calling you, can’t call. Tried going online to send in diagnoses can’t log in. Can’t fix air conditioner until you approve the repair issue. I tried calling can’t do that. I sent a email, haven’t heard anything back from you. So far, air conditioner has not been fixed.

It’s always a pleasure working with Choice Home Warranty. Within two days after submitting my claim a Sears technician was scheduled to inspect my washing machine. He arrived at the specified time and found that the washing machine needed to be replaced. The claim was filed and within a matter of a day or two Choice contacted me by email and stated that they would reimburse me for a new washer at the depreciation cost of my old washer. I found this to be a fair settlement. I will continue to carry my Home Warranty’s through Choice.

Very good experience. A little late in arrival, that can happen, but went right to work and fixed the problem. Updating us with a text or call would have been helpful to let us know he was running late. Overall a very good experience.

Super-awesome!!! The gentleman did his job. He called before he came, did his job, told me he will call in the morning for follow-up, he did. He gave me good news that he will be back late in the PM, to finish the job, and he did fabulously.

Answered question quickly. Very helpful! Although the item was not covered, they let me know and gave a nice explanation. I saved $75.00 service call. I like that they did not waste my time and money! The policy covers so much too.

I had a leak under my sink. I was going to call a local plumber, but then I remembered I had Home Choice Warranty. I submitted a claim. I honestly thought it was going to be a hassle to get someone out here to look and fix. Someone came out the next day (or after) and fixed my leak completely. I was very pleased.

Brian with Ram Tech came to my home to work on my A/C unit. When or if my A/C goes down again and I get in touch with Choice Home I would like Brian to be sent again. The A/C company that did my summer service on May 30th told me my unit had issues and I was looking at 3 to 4 thousand dollars of repairs. Brian didn’t find any issues but my unit needed some Freon. He contacted Choice and was denied the work.

As of this writing, I've had 4 service calls. The first one they came in, told me what was wrong, said they would not fix it. The second they replaced and went about their business. This same item broke 1.5 months later and I had to call again. The appointment was setup, timespan 8-5, they never showed up or called. Your customer service was unprofessional and not helpful at all. I called again and setup another claim. CHW gave me an appt but never reached out to check the tech's availability. He came out, knew it was the ice maker, didn't have one with him so he had to reschedule for a week later. Told us to defrost (which isn't necessary) and remove the box, that's HIS job, not mine.

I am pleased to say that when Choice couldn't get a repair person for my microwave they left it up to me...I too was unable to get anyone, so they tried again and was able to get someone to come out...the part is ordered and they will return when it comes in...very pleased with them.

Sears technician was prompt in the morning. Worked on the refrigerator for 45 mins defrosting some serious ice. Found the problem. Ordered the parts, He will return to replace parts. Put everything back neatly. Left no debris or any sign he was there. Excellent work

I was called today to renew my warranty. I was bullied and told the guy that I didn’t want to renew this time. I guess he didn’t know what NO meant cause my card was charged over 2000.00 anyway even though I said NO. I will never come back to you guys ever! This was a fraudulent charge and my credit card was notified.

The tech came the next day, he was courteous, knowledgeable and efficient. Thank you Star Texas AC for coming so promptly and fixing the problem. It did not take him long to fix the problem and he put back everything he moved.

I am a first time home buyer and my husband and I just purchase our first home 2 weeks ago. I wanted to make sure that we have a warranty company that would definitely take care of all of our needs in case something should go wrong. I was in the process of getting a quote online when the representative called me and answered all my questions, took care of everything for me and got me a great rate. I feel much better now knowing that my family and I have a peace of mind.

We were pleasantly surprised with the experience of working with Choice Home Warranty and Charles the technician. He was very polite, he answered every question we asked. He was friendly and showed his experience as he searched every possibility for a leak in between our bathroom and kitchen wall. Upon completion of the task Charles insisted he cleaned up and assisted with returning the appliances to the original places. Thank you Charles. You're a true professional.

Just did the online quote and received a call within 30 seconds to discuss policy, payment, and warranty. Customer Rep was courteous and very knowledgeable. This was the fastest quote I've ever completed and I've never had a company contact me so fast. If this is how service will continue, I'm going to be a lifetime customer.

Filed claim online. Received contractor response within 24 hours. Technician adjusted appointment at our request. Best experience we had in four tries. Prior claims denied without customer support working with us. After much effort those were resolved too. It seems this claim was extremely smoothly handled.

As mentioned in the subject section; this was my first claim. From the start to the finish it was a very good experience. Also, the timeframe from my call to completion was quick. So, thank you, and if you are looking for a warranty come, look no further.

Choice Home Warranty is the most dishonest, deceitful home warranty company I have ever dealt with, and I have used 4 of them. First, they couldn’t find a technician that actually wanted my repair job, then they reassigned it to a tech that never showed up after they confirmed the appointment and I cancelled my weekend plans to wait around for him, then I was required to find my own tech, and then after 1 month of this mess they cheated me by denying my claim based on a technicality, refusing to accept my tech’s evaluation, but they also wouldn’t refund my monthly payments even though I never filed a previous claim. Do not use them!

I have had Choice Home warranty for the past more than three years. I have had several breakdown of my system/appliances and each time a service call is scheduled within 24 hours. The scheduled visit of a service person depended upon the number of complaints ahead of my complaint. But, all my complaints were handled to my satisfaction.

I would like to know in the contract where it states what the replacement value is when something is not repairable due to lack of parts. As my washer and dryer both needed repairs and parts were not available. With American Home Shield they found a part for the repair company and sent it to them as the repair company had said it was not available but AHS had the part.

Our Air went out Monday 29 2023, not thinking clearly I called a Technition in to check to see what had happened. So he got here and checked and said a board went out and caused the compressor to freeze up. And it was hot that day so he did something temporary and made it unfreeze and started something like a fan or something and he had to order a board. So I thought I could do that at the time. I didn't lose much time on air and call Choice and they would reverse my Money back. But I found out that I couldn't do that. But by Thursday the technician came and put a new board in but found that something was wrong with the thermostat. Was bad also. He fixed and left. The bill was 695.00 dollars but Thomas ** said I can't do that. So that being said it was my 1st experience why can't I be paid for 1 time. I'm very sorry that I did that but I didn't know. Please look into it. Please. David ** and Thank You very Much Technician is working for ya'll now.

Been waiting for service for almost 3 weeks. Then when a technician finally came out on 5/30/23 and noted the needed repairs that was submitted. I learned it was approved but for some reason the technician was lock out of company portal Andruus not finishing the job. Currently, waiting for another technician to service me and the work to be completed. I am questioning the interfaith of the company and their ability to hire competent companies to do the work. Seriously wondering if the company is trying to get out of fixing the work.

Having been a reasonably competent fix up person, I was amazed how knowledgeable both techs were. They immediately identified the problem then fixed it. Rest assured, should another problem occur with out water heater in the future, we”ll request the same team. We really appreciate Choice moving the service date up 2 days due to unanticipated medical issues.

I was warned about this company rarely approving a claim. Now I’m experiencing just that. Parts went bad on AC and caused the Freon to leak. They will not approve the Freon and said it could not have happened during the life of my policy. Freon can take 30 seconds to 30 years to leak. I no longer trust this company and will cancel my policy.

I am 64 years old and I have no air in my house and I am dying. The temperature is 90 plus degrees. I live in the suburbs and I place the call to Choice Home Warranty. The customer service representative assured me that it would take anywhere between 4:00 to 24 hours before I'm contacted. I am really really hoping that someone can get to me sooner.

Orval was very professional and patient with me with my "after covid mind". He answered my questions and explained thngs I did not understand in the beginning. He was very pleasant to speak with and I hope he is an indication of how your company operates.

Repairman arrived and checked the machine. The machine did not provide the noise that I called for service about. The tech went thru all cycles and everything was ok. I was told to call again if the noise returned. As of now, the noise was not heard.

Friendly and knowledgeable and fast with correcting our issue. Was able to get service the next day after I reported our issue. Technician was easy to reach and notified me before arrival to allow me to bring my dogs in. Courteous, clean and time efficient.

I called. They answered on the second ring! I stated what exactly I needed and they made it happen. I hung up and went about my day...The other company I tried first is still calling me and wasting my time.

I can't get anything fixed at my house and I tired paying out money to a sorry warranty company and I have been with this company since I have bought my house but I am looking for a new home warranty for my home.

The claims review agent was very cordial. She appears to be very knowledgeable about her job and I have no doubt that she is a very valuable employee. However I still disagree with what she explained was the company's policy. The explanation was nonsensical to me.

David did a great job and was extremely friendly during our entire conversation. He thoroughly explained all of the services provided in the plan and made me feel very comfortable with the service provided! Would recommend David to anyone going with the service.

I have been satisfied with the contractors that they have come out to handle their claims. All have been very professional and no issues. Now their customer service reps when you call Choice themselves some can be nasty. I hope they work on their Agent Reps.

After six years of coverage by our previous Choice Home Warranty (CHW), it was time for renewal. The manager contacted my wife and they reached a very acceptable renewal period and price. We had the need to employ the terms of the previous warranty on four occasions during the previous contract. The service was always courteous and professional. I recommend CHW for your appliance repair needs.

Once I placed my request for service, almost immediately I received an email from the service provider with the date and time of their arrival. The next day the technician texted he was on the way and arrived soon after. He corrected the problem quickly and efficiently.

The technician communicated well, was prompt and completed my job efficiently. He called me ahead of his arrival and was here within that timeframe. He explained my issue and what was done to fix it. It was a minor problem, but glad that I had the warranty to cover it. I truly appreciated him/them.

There have been issues that required more interaction with the approval team, but in every case, work has been approved and the technicians have been very good. I am pleased with my decision to engage CHOICE as my warranty company and am grateful to my realtor for the referral.

I waited the entire day for the serviceman. He was very polite. Very nice. He came. He repaired it. Cornell quotes in about 10 minutes and within a week. It was broken again with the same issues. So we obviously didn’t repair it. I now have a repeat, requesting for repair but frankly, I would prefer a replacement a new microwave, it was really, really, really a miserable day waiting and waiting and waiting. I canceled my doctor's appointment because I wanted it repaired and again I was told 8 to 5 and then I was told after 1:30 and then three and eventually came sometime after 4:30 PM.

I called Choice Home Warranty at around 9:00 AM on May 31, 2023 to say my garbage disposal wasn't working. Choice had a plumber at my house by around 11:00 AM that same day and in 20 minutes or so he had replaced my worn out disposal with a new and better model. I couldn't be happier with how quickly and efficiently Choice responded and fixed my problem, all for the $45 price of the service call.

The technician responded quite promptly to the service request. He was punctual in the estimate time of arrival. Upon arrival, the technician attend to his work quietly and professionally. At the same time he communicate well with what was wrong and what he needed to do. The repair was done efficiently and competently. And the microwave is working again.

The man that Choice sent out was named Reuben and he was from Coldchella Air. He was the nicest man and gave me a few more tips on how to keep my AC in its best shape. He went above and beyond and made me feel like my selection of home warranties was the best choice I've made in a while as I have been through many home warranties and all of them send a repair guy, take your money and claim they can't help you.

My swamp cooler was leaking into my household and caused damage to my bathroom ceiling and I had to contact your company about 7 times to finally get someone out here to take a look at it. He said he wasn't contracted with you guys, but he would have me put in the invoice material and cost and everything which was around $1200. Then you guys wouldn't accept it, so you guys finally a few months later found another technician to come look at it and their estimate was outrageous at $2400 and you guys denied it. That was sad news for my household and I still have a ceiling that needs repaired from the leak that came through.

Unit quit working. Only thing is they said it might be 48 hours before they could make it, that is a little too long. I cancelled the call because I got to looking and found a loose wire in the thermostat and that fixed the problem.

I am at the beginning of using my warranty for the first time. My phone call was my first contact with this company. I hope all things go well and I will have my house cool again shortly. More to follow.

Choice responded by email regarding claim for toilet. US Plumbing staff very cooperative in setting time, technician on time and completed work with one visit. Needed to change appointment due to family illness and everyone communicated well and the job was done,

Caesar was prompt and very professional. He explained the issue with my washer and that he would order parts. He also explained how long it could take to get the parts. This is the second time I’ve had someone from this company and both times I have been impressed.

Quick Response, the turnaround was less than 24 hours, the technician was polite and accommodated our schedule and communicated with us his arrival. He got the job done quickly and explained what caused the situation and how to avoid it in the future. He worked very quickly and cleaned up after himself as well. So far so good. Very impressed with CHW as a new customer.

The tech who came to the house to check out my AC SYSTEM was on time, called ahead and on arrival, identified the problem quickly, was very thorough and courteous. It was like one day I had no AC and boom back in business. I would recommend this company and technician to anyone.

Knowledgeable, efficient, and friendly. Everything is working properly now. The technician accommodated my time frame since this was being taken care of during a holiday weekend and I had limited time available. I was anxious to get this taken care of and it was done correctly.

A.C. unit was cooling the house, The service tech was here on time and explained what the problem was. Took care of it. I am very pleased. Having a home service agreement is a smart thing to do. The service is quick and affordable. I would recommend Choice to everyone. This is the first time I called them, I called on a holiday and someone got back to me that day. The appointment was set for the next day.

I am very pleased with CW finding the company to help me with this issue with my water heater. They have been great, honest and professional. Also they cleaned up after themselves which was very nice. Thanks for sending them.

Technician arrived on time & completed repair and gave us excellent troubleshooting ideas for being proactive on future water filter problems. He completely exceeded our expectations for our 1st Home warranty repair call. All forms were presented promptly and explained thoroughly. Our payment was able to be made via cell phone. Confirmation followed immediately.

Terry was very straight forward and answered my questions. I am leaving a competitor’s home warranty because of crappy customer service and not holding up to their agreement for fair market replacement cost. I was looking for a company that their words mean something.

Halls Heating and Cooling did an excellent job when our air conditioner failed. The appointment was set, he called to confirm the time and actually arrived on time! Elias was very polite and professional. Neat and clean, no mess left behind.