Choice Home Warranty Reviews

I received very good service from the AC repair team that Choice sent out to me. The technician was very kind and explained to me everything that needed to done to repair my unit, while he worked diligently to complete the job. He was a little later to arrive than anticipated but was very patient with me throughout the process. I did have to call back Choice to have them update the service technician as requested and missed in my initial request.

I placed an inquiry on your website and within the next 30 days I had no less than 50 telephone calls, and 50 emails as well as text messages. If Choice had not been my best option I would not have chosen you simply because of the overkill of messages and calls. It is overwhelming. Consumers can read and make their own decision. If there are questions we can call you. All of the calls were from different people. Unacceptable.

I love how your company operates almost exclusively with your online service. I have not been so pleased with the service. When an issue arises I know that I don't have to worry about it because I know that I am in good hands. It's a pleasure being a customer. Thanks.

The person I spoke with was very professional, patient, and knowledge about the product. He didn't become irritated if I requested him to repeat himself or explain what a word meant. He appeared more than willing to break the meaning down to ensure that I understood everything. I definitely appreciated his teacher attitude in making sure I knew exactly what I was getting. I'll be sending him more customers for sure.

So far, everything is good according to gentleman I spoke with is good. We had problem with another company and was very unhappy with them. We've heard so much about Choice Warranty and would like to give them a try. Hopefully Choice Warranty will do better than the company we had.

When I purchased this contract I was told you would have a tech to service my problems within 24-48 hours. I waited 7 days for you to find a tech and another 10 days for him to show up. That's way too long to go without air conditioning in 93 degree weather.

Wonderful person, very friendly, very professional and competent. I’m glad that Choice Warranty takes the time to find people who are both capable and non-threatening. The technician also set up the necessary revisit so I didn’t have to do anything. I recommend Choice Warranty to everyone who asked me which service do I use.

I cannot believe that we pay a monthly fee, on time only to find out you DO NOT provide the service. This company, like American Home Shield are a bunch of swindlers and frauds! We had to pay too for the repair ourselves. The money we invested in Choice could have easily paid for this repair! I haven’t ANY trust in big companies anymore! I will be canceling my policy.

I feel as though I’ve been paying for nothing. An offer of $191 is like a slap in the face. As soon as my contract ends with you I will be canceling. Customer service was not helpful af all. I feel as though they passed the buck and I was forced to accept the offer.

Very fast and prompt service. HVAC tech was efficient and friendly. The technician explained the issues and inspected the outside unit and the inside unit well. Gave us some recommendations for repairs and also some tips for keeping our units working well. He showed us the issues and was very friendly in discussing the alternatives and solutions. This was a pleasant experience and would recommend to our friends.

It has been a month since I filed this claim. No one in our area will pick it up. Choice scheduled a tech from a little ways away, who did not show up or call. When I called them, I had to leave a message and they did not return my call. Choice said they did the same, but have still not followed up.

Excellent communication from Choice Home Warranty and the selected vendor. Vendor was knowledgeable, professional and able to fix the problem. Vendor was prompt and described steps he was taking to identify the issue prior to trying to "fix" anything. Vendor provided feedback and contact information in case we have issues with other appliances.

The technician was very knowledgeable, polite and nice. He made recommendations to download the app so both washer and dryer could update software as it comes available. I had no idea about this. He also recommended a cleaner to run once a month. Kudos to this tech! We had another company out for the same issue and didn’t fix anything.

I was very pleased with the response from Choice who quickly got us the electrical contractor. The appointment was scheduled for 08/09/24, but he had an opening for 08/07 and called to see if we wanted an earlier appointment. He arrived early and was able to fix the problem with the fuses tripping. He checked everything to make sure that it was working properly.

Alerted Choice Warranty of A/C issues. Technician from Sears came the next morning even though I made several attempts to inform Sears and Choice that I had resolved my A/C problem. I commend Choice Warranty for the rapid response. I was pleased with the demeanor and professionalism of the technician.

Appreciate the timely service schedule with an exceptional technician from Fuse appliance repair-Orlando. The technician thoroughly explained the issue and recommendations for parts and service. Sadly the refrigerator could not be repaired in a cost efficient manner and we accept the claim reimbursement. The unit is only 9 years old and has been well maintained. Choice has made this unfortunate saga tolerable. Thank you!

1st claim-after a few weeks of waiting for CHW to find a vendor for us, we requested the reimbursement option. We called an AC business who came to fix our AC issue within 2 days. We will be free for most of the charges. Four days later, our AC goes out again. We get approval to call back our AC guy, and he completes the fix after identifying another issue in the unit. All is cool now!

No problem with the tech. Claim was orinally approved then denied. I pay too much money to have such little coverage. I ended up paying for the repair out of pocket. The problem was something that was not caused by someone else and had to have a tech to repair it. I think the home warranty is useless and I think you are a rip-off

I was very unhappy on how Choice Home Warranty handled the claim. They were impossible to reach by phone and once I was set up with a claims specialist the link to set up an appointment did not work. I reached out to the local sales representative and he helped me as well as his claims representative which I think is the only reason why my air condition got fixed. It was over 100 degrees and I was with air for 6 days. The company that fix my unit was amazing. They did a wonderful job. I am pretty sure he was a one man company, however he responded when I called and was very helpful. He went the extra mile and I was very appreciative.

Choice Home Warranty handled my claim very, very fast, I reported my claim on my A/C and in just a few hours I had a A/C company let me know they would be out the next day. I had my A/C running in just a short time (no complaints on my end)

My toilet was making a continuous noise. The technician diagnosed it immediately and corrected the problem. The time period from when I made the claim to when I received the appointment was too long. The technician arrived earlier than scheduled with the company and I was glad. I wished that when I initially made the appointment that they would have come sooner.

The service provider did a wonderful job. I still have not received the Lowe's card which doesn't scratch the surface of replacing my washer. I would prefer it be fixed instead of having to pay hundreds of dollars for. This is the reason I use home warranty. I think the fair thing is to offer the client to fix it. Please send Lowe's card so I can move past this please. Again the service provider was professional and courteous.

Excellent customer service, Case manager will return the calls promptly. Case Manager explained the technical aspects of the processed claim and what was going to be replaced and how much it is going to cost. The technician is well versed and worked very hard in hot sun to finish the job

I am impressed with Choice Home Warranty for so many reasons. The suppliers are very professional and good attitude. They send the report immediately and waiting for the response to fix the claim so the supplier does not need to come back because after receiving the approval the claim will be repaired.

We tried since April to have a simple breaker fixed. The first two electricians collected there service fee said they needed to order parts and disappeared. Wouldn’t even return our calls. The last company (Ron **) did a great job. But we had to pay another service fee. Should not have taken that long! First two companies should be fired.

On August 8th, 2024 I called to submit a claim request because the springs on my garage door broke. When I called I was expecting to speak with someone but instead, I got an automated answer. I did get notification of a technician coming to my home but I have to wait 4 days for them to come and repair it. My wife is disabled and my car is stuck in the garage because it can't be opened. I really needed it fixed sooner in the event she needs to go to the hospital. I did leave a voice message with the repair company, hopefully, they call me back and can come sooner.

It was challenging to work with Choice HW to get this over to a preferred technician that helped and came in past. But took a few phone calls by myself & then again by the A/C technician to get the claim linked. But all set & thanks for getting it done.

Technicraft the company you sent out and I paid $75.00 to does not know what they are doing. They wanted to replace the thermostat and capacitor. Had another company come out. The unit was out of Freon. There is a leak somewhere. The unit shut down when the Freon got too low. I paid $75.00 for nothing! I asked your guy to check the Freon, he said another guy with their company does the Freon check. Not satisfied with them or your company!

Awesome customer service. Very friendly and knowledgeable. Took the time to explain everything to me in detail and made sure that I understood what he was saying to me. Was very patient and took the time to listen to what I had to say as well. Friendly guy! Gave me detailed information and was very helpful.

I´ve issued a claim for an electrical service and according to schedule, I should wait for 1 week to get someone to solve the issue. This is unacceptable and awful service. I would not recommend anybody this company. As soon as I can I will cancel the subscription. Awful service! It´s almost a scam. Paying monthly to have such a bad service.

Technician was good. Company of choice personnel...not so much. They said they would ask for morning or afternoon for me....they did not... Poor customer service. Need to talk to a person who knows what they are talking about. Why don't you do what you say you are going to do.

Mr ** was very courteous, pleasant polite, professional, knowledgeable, and ready to take care of the problem. He asked describe what problem we encountered with washer. He said, "Ok. I will take care of it." After hr completed the job, he let us know what triggered the problem. After he left we washed a load of clothes. No problem. All the Water drained out the washer. I really appreciate his professionalism. Thanks.

Representative was extremely helpful and nice and he was only doing his job. However I don't appreciate the game of once I say no then a better deal is offered. Customer do not want to have to hassle to get the best deal. I think you are doing a disservice with this approach. I appreciate the best rate being offered from the beginning vs. only if I say I am not interested.

The mechanic was very friendly, came in, checked everything out and got down to work, put a new heat unit in and cleaned up!! Was very happy with the whole experience, he explained the whole situation to me and how he fixed the problem, used the dryer right away and everything was dry as it could possible be, thank you very much!

Both my washing machine and my dishwasher needed repairs within a week of each other and my repairs were relatively simple. The 1st repairman came 2x. 1 to figure out what was wrong with my washer. The 2nd time to do the repair. Seems to be working just fine now. The dishwasher needed a clean out and a couple other thing done to it, but Seems to be doing better already. So, thank you to both of those gentleman and to Choice Home Warranty.

I do not like that the service call must be paid for before the work is completed. It should be paid for after the job is completed and done satisfactorily. If your company does not authorize parts and service for an item, I am out of $75.00. I was with American Home Shield for 30 years and was a loyal paying customer. I left them because of bad customer service. I hope this company is much better.

Choice Home Warranty made the entire process easy. From scheduling the appointment through the completion of the task at hand. The technician arrived on time and completed the task with no issues. He was knowledgeable and extremely respectful of my property. I would recommend his company to anyone who is in need of a plumber.

Where do I begin? Our AC stopped working on 6/11 during a month long streak of 100 plus degree NC weather. It took exactly a month to have a compressor replaced on a 22-year-old package unit when the unit should have been replaced. Choice and the vendor I was forced to use ordered the wrong compressor and then spent the next month giving me the run around as to who was waiting on who to order the compressor. I called CHW and the vendor every day pleading with them for an update, a time frame anything. Nope.

Technician found the problem the evaporator was leaking, parts were no longer made. Choice quickly offered compensation for a new refrigerator at about half the cost. That is not as advertised as they say they will replace the appliance. I also didn't like that the compensation takes thirty days to receive. I needed a a replacement in a day so as not to lose all the food in the refrigerator.

I was very displeased with the service from Choice they were supposed to call me at a certain but no call, I finally called them and got a new service agent, they did not replace my washer, instead they made me an cash offer way below what it would be to replace my offer. I did not have a choice as to who I can buy from to replace my washer.

It took him only about 3 minutes to diagnose the problem and then He moved the fan directional switch down and the fan started working. Easiest $85.00 He ever made. If He had a conscience, He should have felt guilty and not charged me anything or at least a more nominal fee!

While the actual repair was done well, the length of time it takes to get a technician to my home is always much too long!!!! With the volume of repairs needed for your Home Warranty customers in this area, more technicians are needed badly! Please address this need so there is not such a long wait in the future.

I am not sure of a few things. I have question about their services. I am not sure if they're so big that the customer service is a little slack. Confused. But, they get around to solving your issue. I am not sure when something happen within your home there is anyone really listening or concerned to help you get your issue resolved. You're forced to manage your own tickets.

My air conditioner had stopped working right before the first heat wave so I made a claim and an HVAC technician came out a day or so later and took care of everything. A week later he was back with a new compressor and had it installed in less than an hour. And the only out pocket expense was $85 for the service call.

Andrew was very helpful, listened to what I needed. Made the process painless. Thank you for your time. I feel confident if I need help that you will be there. It was nice to have the option to add the roof and the extra fridge and to have the home covered in the event of an incident.

I turned in service request Wednesday with clear description that condenser fan not running. Initial tech response was late Friday afternoon. Confirmed fan motor needed. Next Tuesday before return. Simple 45 minute job to put in a universal motor they could have had with them initially. All this during 100+ degree heat.

I first thought the problem is just with the kitchen stove. The contractor came to check and found it was the problem with electrical system. Then initiated second claim. The electrical contractor found that was PG&E service side problem. Fortunately PG&E came to repair their equipment in the same day.

The technician sent out was professional and did a quick assessment and explained the next steps for follow up and that parts would need to be ordered and informed me that I would receive an email for the follow up appt to fix the issue and how long it would take.

Received call for information on a yearly warranty. Devon was very knowledgeable and patient with my questions and concerns and ended up buying a 3 year warranty. Thank you. Devon took the time to explain the monthly cost, the yearly costs and the 3 year contract for Choice Home Warranty. Also was able to have the service fee for the company coming out to my house lowered which was able to save me more money.

I'd give 0 stars If I can. They absolutely make up reasons for not paying anything to your claim! In the policy it was mentioned that they cover the pool heater and then the pool heater got broken. Refused to pay for it and gave me a ridiculous quote from their vendor because it was broken by the effect of a rodent. Also, careful guys when they try to sell you, the salesperson won't mention that If they do fix anything in the period of the agreement and you decided to cancel it they will take back from you any fees that they paid for!

Overall Choice Home Warranty did stand behind their policy and resolved my HVAC problem. Very professional, polite and customer focused in all conversations. Onsite Technician was Awesome! Eric G. With Sears Repair of Ft White, Fl was knowledgeable, efficient and took the time to explain the problem and solution. Highly recommended as a Technician.

This is a waste of money and seemingly a scam for them to take it from their customers. They apparently don't intend to cover anything, as they have a catch all claim for any issue that it "isn't a part of normal wear and tear". We have an issue that is obviously part of normal wear and tear that was refused coverage. Save your money and pay for your own repairs.

Aaron ** is OUTSTANDING! Out of 5 warranty companies he is the only one who emailed me with detailed info. All others just kept calling and calling. Choice Home Warranty has an excellent senior package for 3 1/2 years. I have already recommended Aaron and giving my friends and relatives his number and a list of all this appliances and things covered. He was the most pleasant businessperson I’ve dealt with in years. Thank you again, Aaron. Cathy **

The technician was very thorough and went over my whole AC system. He determined that it was not the source of the leak. He then checked my Freon levels and also flushed out my drain lines. He then checked my Water Heater and found the leak. I called Choice and reported that finding.

I have been without my refrigerator for 16 days! The technician submitted the diagnostic 4 days ago and nothing has yet to be done!!! CHOICE makes no attempt to be helpful! I am so frustrated!!! After making numerous contacts Monday, Tuesday and today, today they say they received diagnostic yesterday. Technician insists report sent Friday!

Spoke with 'Danny' for about 20-25 minutes about the Choice Warranty offer. The issue in my mind was affordability for the monthly payment and the service call when/if one was needed. A number of offers were discussed and finally we came to a agreement. 'Danny' was pleasant and knowledgeable but I needed to give it some thought based on our ages, health and income.

Putting in a claim is easy. The number of things that can be claimed is very comprehensive, and hopefully (I haven't actually had a tech show up yet) the service is quick to get a tech out. I do have to say the multiple emails a day advertising to me when I have a year of coverage already is extremely annoying.

I calls customer service to report my hot water heater has a problem. The only thing I would like in the conversation is “is this an emergency?” Or “do you need help immediately?” And the option to talk to a human. I’m not sure if I should unplug my water heater? It’s boiling water at the bottom and tray is full of water

They were able to schedule a technician immediately and he came on time. He was very polite and found out the problem quickly. Unfortunately it was a problem in the waste line not the washer. I was able to get it taken care of with a plumber and they cleared the blockage in my waste line. Everything works fine now.

Avi is not a small talker but he is very efficient in troubleshooting and finding resolutions. He is also quick in remediating once issue found. Again, his persona may come brusque but once you get to know him, he is a good person to have managing your issue.

John W. ** assisted today with the initial intake process. I was grateful for his assistance. As well as his considerate contact information should I need future assistance. Most appreciative.... Nothing more to add.

In process and waiting on Choice Warranty. Choice is not responding at this time. I would like to have the A/C unit replaced because of the age. It was installed in the 80’s when the house was built but you will throw parts at it. I've have only used this company only once for the dishwasher.

Seth ** is professional, personable and knowledgeable. We support the new policy of having an agent to contact in case of any problem. We have full confidence in Seth **. Seth ** took ample time to answer ALL our questions with obvious knowledge and experience; the best of all worlds.

No one showed up for the 5 appointments. No explanation was given; all Choice Home Warranty would do was reschedule an appointment with the same service company. I lost five days waiting for a technician that never showed up. The second claim resulted in a denial of coverage for a common refrigerator ice maker problem. I was told it was a manufacturer's defect.

My experience has not been that pleasant. I find it very difficult to speak with customer service and it is almost always a pain to get something repaired. I would not recommend anyone at this time. The inconsistencies do not fair well for the company. Even the technician that come out complain about the company. That states a lot.

The technician took his time to understand and resolve my problem. He is the first of the many technicians that have been out for the same issue to at least try to diagnose the problem. The others would tell me they couldn't find anything wrong and to call them back when the issue occurred again while collecting the fee each time. He was courteous and listened to my concerns. I am very pleased with the service I received.

Matt was prompt, very professional but very pleasant. Communicated the process and did a great job! I would definitely recommend him for your electrical needs! He even checked the other nearby outlet because it was on the same line as the one he replaced. Great job - represented Choice Home Warranty well.

Peter diagnosed the issues with my garage door: broken springs, frayed cables. He was able to replace both springs and the compromised cables during his visit. He worked late into the night knowing my heart surgery the next day would strain my wife if she was unable to close and secure our garage door after taking me to the hospital.

I just wanted to thank you for your help in repairing our broken air conditioner in the middle of one of the hottest summers on record! We are seniors and physically cannot live without it! The repairmen were friendly, fast and most importantly, competent! Thank you so very much!

I called to report a problem with my pool. I did not speak with a real person, but left details on a recording. At the end I was not told what the next step would be. As of 24 hours later I have not heard from a real person. So far, I'm not impressed with response. This is my first claim. We'll see.

AC service took 3 weeks! Service tech Jim was great, fixed issue quickly, on site. Garage door springs, again took way too long to schedule repair. Warranty covers very little, had to pay extra for pulleys, cables, etc. Repairman, Charlie was great!! Once onsite, repair was quick!!

Always on top of items due repair, set up appt quickly, always there when you need them and very friendly. Answers the phone very quickly if not busy. Always a friendly and caring company. Follows up quickly if an appt is slow moving up the ladder. Always in your corner when it comes to the repair.

We were up and going once the technician arrived. The only downfall is it was 72 hours from the time we put the claim in until the technician came to the house. We have 2 kids and 3 animals and it was 90+ degrees in the house in the afternoons - evenings.

The technician was excellent. Inspected the component, saw the problem and fixed it in 10 minutes. I didn't know I would have to pay in cash. I didn't have any on me. He waited for me to go to the bank to pull some money. I would recommend this particular technician to anyone. Name is Brian.

The contractor was available within 1 day of asking for help. Very professional and courteous. Explained what was wrong and what needed to be done. Repair work is working properly and feel very satisfied with this contractor. I would highly recommend this contractor, Elite Service Electricians, LLC. Thank you for having such a capable Electrician in your contacts.

Please do not assign a service call from Sears Home Services! They were supposed to service my air conditioner on Thursday, Aug. 1st. The email from Choice Home Services said they would be here between 7am and 6pm! They never called nor did they show up! Finally received an email stating they would be here next week Friday Aug 9th! And of course I live in Louisiana which is going through the HOTTEST days on record! Needless to say I was not happy! After numerous calls, you reassigned the service call to Jesse James Heating and Cooling! Mr. Jesse was outstanding and corrected our problem! I will admit I was happy that Choice did return calls!

Recently switched warranty co only because of cost. Choice never sent my policy which I thought would come in the mail. 2 months in my AC begins making a loud noise. I look for my policy & realized I never received it. It didn’t come in the mail & wasn’t in my email. I filed a it claim & it was denied as pre-ex. Prior to this claim I wasn’t having an issue with my AC. They email me the policy & it says known or unknown pre-ex not covered. Wish I had read reviews prior to purchasing & had known of clause I never would have purchased this warranty. I guess I was thrilled about the fact I was saving money. Now screwed. Cancelling immediately.

June 23, 2024: Sears Home Services was assigned to your claim with an appointment scheduled for. June 26, 2024. A $85 service call fee was required. June 29, 2024: Jackson HVAC was reassigned to your claim, with an appointment scheduled for July 2, 2024. July 8, 2024: You inquired about the progress of the repair, and the company stated that the repair was authorized and in progress. July 10, 2024: You expressed concern about the extended timeline and urged for approval of the necessary repairs. July 16, 2024: You questioned the delay, noting that the repair request was submitted on June 25th. July 17, 2024: You suggested replacing the coil instead of the TXV valve, citing cost-effectiveness and efficiency. July 23, 2024: You expressed frustration about the 30-day delay and the record heatwave, urging immediate action. July 31, 2024: You reiterated the urgency of replacing the coil and highlighted the financial burden caused by the delay.

Everything has been great so far. Ken was very helpful and patient. Explained everything and worked to get us the best deal he could. I’m very optimistic about our new policy and my wife and I feel much more confident knowing that we have such good protection of our home.

Kenneth ** was exemplary in reviewing my case. Promptly contacting me at the time allotted. He was very cordial and professional. Mr. ** is an asset to the company. Much kudos! I appreciate everything from keeping me informed every step of the way to coordinating tasks to repair my appliance.

My experience was very good. The rep Bryan was very helpful and knowledgeable. Answered all my questions. I previously had Choice before. Was not happy with technician that would come out. So cancelled and now returning after 2 years. Looking forward to this next year with Choice. Hopefully my experience will be more positive this time.

Took 4 visits (and you made us pay for 3) before you admitted the dishwasher could not be fixed. Then it took another month to get a gift card for a replacement and we had to use Lowe's - who had only expensive alternatives. Not a great process and took over 3 months total.

First of all, it was impossible to schedule through choice the appt with less than an 8 hour window. Then I talked to the Electrolux folks, who said they could not do it on the original day, with a shorter window BUT rescheduled me for today from noon to 5, which I accepted last week. I got numerous texts and messages to confirm this time, which I did. Then, this morning, I get a test around 8:45 am telling me the technician will be here in the hour! I had to cancel a 9 am appointment, which cost me a $15 cancellation fee. And now I have to wait for the part to get here and another week to get this fixed.

Electricians came to check into operation of ceiling exhaust fans. Fans are working, but mold is growing on the ceiling around the fans. Electricians feel that this is a plumbing issue, as fans are working properly, and water is now dripping from the fans. They said they would return to replace the fans once the plumbing issue is resolved.

The technician was very prompt & professional but I was very disappointed it cost $435 to get it repaired, not the $65 I had expected. The spring bracket & the balancing of the spring was extra. Not a good surprise! Apparently the garbage door itself is not covered & it is damaged along the bottom of the door because when the spring broke & it slammed down.

Frig was over 15 years old - tech recommended Replacement. Will be given a Lowe’s gift card Towards purchase. Had to accept the amount offered. If you disagreed, you had the ability to state your case. Everything up to now went quickly. Just waiting for the gift card to be received.

I was very satisfied with the company that came out to fix my AC unit. K&L Heating and Air Conditioning. The gentleman came out and fixed the issue in no time. He was on time and very professional. I am Happy with the service that I received. If I need work done again I’ll be contacting K&L Heating and Air Conditioning.

Took two and a half weeks to get a tech to come and address the problem. Meanwhile spent just short of 600 dollars keeping my 96 year old mother-in-law in a motel because she were having problems breathing. When the technician came to check/repair the unit he did a great job.

We were able to get appointment within 48 hours of job request. LB Mechanical responded my call and text message regarding to the scheduling when I had to change the appointment. We had problem with our bathroom faucet, and they came out like he said he would, and took care of the problem immediately. He was prompted and very helpful. Very please with his service.

Bill ** was timely, efficient, and just wonderful to work with. He communicated frequently, and arrived right on time. He brought the replacement with him, so there was no waiting for repair. Pleasant personality and evaluated the need for a kitchen sink faucet replacement. He had driven over an hour to get here, but was still on time.

The process of submitting the claim was fast and easy to do. The whole experience was great. I am glad I chose Choice Home Warranty. I highly recommend them to anyone with a home. The warranty saved me a lot of money in replacing my AC unit. The whole process was completed quickly.

Door was totally out of order and is now functioning fine. New pulleys did the trick. Working like new. Repair man came on time and worked efficiently. Excellent and courteous service. A good experience overall, per usual.

Since I had Choice I had great and professional service. I would recommend Choice to family and friends based on my own experience. The service I received yesterday was great. My washer had and could not be repaired. So based on what the serviceman recommended that Choice will be sending my E-gift card to help in my replacement for a new washer from Lowe’s.

After having to wait 4 weeks to get a condenser installed in this 95 degree heat, I decided to weigh my options. My coworker mentioned Choice. So I decided to review the website to view what was offered. After speaking with someone on the phone, I decided to switch from my current home warranty. Monthly premium was lower and so is the service call.

It took way too long for you to find someone to fix my toilet. The plumber did a good job when he finally came, but I would have liked him to come sooner. It seems like every time I have claim, it always takes a long time for you to find a service company.

Ice maker not working and fridge freezing everything. ED from GE came and fixed ice maker and had to order part for refrigerator. Had part sent to my home and returned 1 week later to replace it. Great job and very pleased with job. Thanks CHOICE Home Warranty. Dale

Technician was good, went out of his way to get me in his schedule. My dissatisfaction is with the appointment set up. I was not told in advance that cash or check only would be accepted. This made for awkward moment for me and the technician. I feel Choice should have informed me at the time I was notified of the appointment schedule.

HVAC is not cooling the house below 80 degrees during the day. It's going to take a week before the repair company can make it out, but I would hope if my system had completely failed they would have come out sooner. This is my first claim with Choice Home Warranty and hope to be able to give you an update once repairs are complete.

I initiated 2 warranty claims online for a cook top and a garbage disposal. Choice responded immediately and got service workers to my home very quickly. Both repairs were done to my satisfaction. The plumbing contractor who replaced the garbage disposal did not wear protective booties and scratched my hardwood floor.

My Frigidaire refrigerator fails frequently. It burns the power supply board six times in a one-and-a-half-year period, and each time, it takes at least fifteen days to repair. We requested Choice to find the root cause of this problem. However, the technician Choice chosen (Sears) each time does not have the capability to find the root cause of the problem. Now, even they do not check anything; instead, they order the power supply board and replace it. We also requested to check the possibility of replacement, but they replied, "we are working hard to find a qualified technician to find the root cause."

Overall, I am happy with the speed, quality, and cost associated with Choice Home Warranty. I would recommend they do a better job vetting their contracted technicians. I've experienced 3 companies in the past 6 months whose workers have been incompetent, rude, no showed scheduled appointments, and overall unprofessional. These people are coming into our homes. It's extremely important that they are reliable, knowledgeable, and safe to have around.

Initial coordination has been pretty good, awaiting to see how the actual service will be. Not sure if I like the option to contact my own contractor, just gives the perception that Choice will not be timely in finding a qualified contractor. Awaiting an email response as to Choice finding a qualified contractor and how long a wait will it be until they can schedule service at my residence. Timeliness and quality contractors are critical for home warranty company to provide.

My home AC went down, outside it's 111 degrees and inside the house it's 95 Degrees. When the fix repair/replace request went in, it was more than 48 hours later when the approval was received. I guess their approval department doesn't work weekends. This is not a good customer service response and should do more, especially when heat goes out in cold climates of cooling goes out in hot climates.

Choice is great. I've had numerous other warranty services and Choice is by far the best in every way. Enrollment was a breeze. My claims were extremely easy and the servicers were great. I went with the three year subscription plan which I am very pleased with. I submitted four claims at once. They automatically used the same company for most of them, which made the process extremely smooth. I even had the same technician which made the process even smoother. Highly recommend to anyone who owns a home.

Worst company ever. Bought a house and moved in. AC didn't work, put in a claim in May. The tech they contracted through did a no show and then kept rescheduling appointments, wasted my PTO. After 3 visits, blower motor and capacitor replaced, freon refilled and sealant added, it was the end of June. 1 week later, AC still not working. Submitted second claim beginning of July. They couldn't get a tech out until July 18. (Different tech company from the first claim.)

This is the first time I have used my home warranty and I am very happy with CHW. You have taken very good care of me and my family. The techs you recommend were very respectful and knew what they were doing and they were on time, kept their work area clean

Yousef was beyond helpful! A gem of a guy, you guys are lucky to have him! He helped me navigate reinstating my policy and was even helpful with upgrades. He was kind, patient and wonderful! I recently went thru a horrible divorce and didn't know anything about homeowner insurance. He was able to explain to me in great detail and get me the best policy

Mr. **, he went direct to the point topic. Explained very well exactly what I need to know. This will be announced to all my family and friends and my FB acct. 300% I will recommend CHW. More Power and God Blessed. Thank you and Have a Blessed Day.

Very satisfied with his job, able to fixed it in not even 30 minutes. I will recommend to my friends and family members. Very nice person. Knowledgeable, professional and on time for my appointment promised. Also Choice Home Warranty customer helpline is very easy and convenient to deal with.

Called to get a new warranty. Customer service was extremely helpful. Answered all my questions and was able to get the best pricing. I hoping I have a better experience with any claim than I've had with American Home Shield. Already love the customer service. If that is an indication on how they handle claims I'm pretty sure everything will be great.

Igor **, with GSA Appliance, did an outstanding job in repairing our clothes washer. Located the source of the water leak and broken support brackets, order the parts and came back the next day after receiving the parts. Very neat and explained what he was doing. Would highly recommend for any type of appliance review.

The technician from Just Cooling was excellent and very efficient. He answered all our questions patiently and provided guidelines to prevent future issues. In contrast, the person from Sears Cooling was not satisfactory. He struggled to diagnose the problem, which left us frustrated and unresolved. We highly recommend Just Cooling for their professionalism and expertise.

The technician was awesome. I would request him every time!!! He was professional and knowledgeable. He fixed the dishwasher right away and diagnosed the dryer accurately. This has been my first positive experience with Choice. I highly recommend Kor solution and Tom as the technician!! The ridiculous thing is the previous tech that came out missed the easy diagnosis.

I spoke with Anthony and he was very knowledgeable and helpful in helping me select the best coverage I have been able to find and I feel as if I got a very good price. Thanks Anthony. So if anyone is looking for a complete home warranty package, please contact Choice Home Warranty and I promise you you will not be disappointed. I hope I never need them but if you're a homeowner you know that one day you will definitely need them. Thanks. Eva Anneda **

Although, the technician assigned came one day later, he did a very good job and fixed the problem... He used his vast experience in trouble shooting the problem and performed an impressive job... Besides fixing the problem, he checked the performance of the system thoroughly and corrected all existing problems. He even tested the thermostat to make sure that the settings are correct. Thank you CHW.

My microwave broke down and I accepted funds in form of Lowe's gift card and the wait was up to 30 days. I am disappointed because it's inconvenient to warm up food on the stove top. I have been looking for the card on my Email but I can't find it.

Took care of a bad switch in no time at all. Would definitely recommend and also use again. He was very knowledgeable and keep me informed on everything that was going on. Was very fast and efficient when he had to go to the store and buy. A new switch.

This company send a technician to fix one issue. When it was fixed the technician find there is another issue with our pool equipment that was not working for two weeks. They refused to take care of the second issue because they said we abused it and it’s not normal use. They asked us to go after the company they provided to deal with first issue. They also refused to send 2nd opinion to see that they are completely wrong and they lied to us with “facts“ they do not have proof of. STAY AWAY from this company. We have paid 3 year upfront and we will do stop pay on all profits we have with them.

Our air conditioner stopped working in the middle of an extreme heat wave. I filled out the form online late that night when I discovered it and got an email the next day with an appointment time for the following day. The technician came the next afternoon and immediately diagnosed the problem as needing a new capacitor. Fortunately it was a quick and easy fix and he had the A/C back up and running.

Technician was efficient and friendly. He had to order the blower. It came in within the week and he completed the repair on a Saturday afternoon. The system is working at expected rate. Overall good experience. Thank you, Expert Heat & Air. What else can I say but thanks. Good job!

The bathroom exhaust was not working. I submitted a claim, and the appointment was made right away. The technician reached out to me, and I explained the situation. The crew contacted me via text and made me aware of their estimated time of arrival. Upon arrival, the fan was fixed immediately! Thank you! Excellent service!

Was very quick and easy understand store. All very well, very informative, very polite, seemed to be helpful. Don’t know anything else to say but appreciate your help for all. Hope to be able to do this for a long time now to be very happy for it to work.

The claim process takes too long. No option to choose your own technician. Coverage limits are like $500 per covered item. Our $2000 pool pump broke and they replaced it with a $500 pump. Broke 4 months later. Had to file a new claim and they do not want to replace with a better quality one.

I was recommended by a family friend to purchase Choice Home Warranty. Let me tell you I have had wonderful service by them each time I have had to call. When my A/C has gone out they have made sure that someone has come out the next business day to service and fix my A/C unit.

I feel very blessed to have a knowledgeable repair two-some come to my house on 7-1-2024. They knew their plumbing business & were willing to explain all the details to me so that I could understand why & what they were doing. I highly recommend them for future plumbing needs.

I was very happy with the technician. He was caring and repaired our AC in one day. Will recommend to others. Choice was active in trying to find a technician to come out. It had been 95 degrees in our house the day before and we were very uncomfortable. Thank you for being prompt.

Was able to obtain an appointment for a plumber in a timely manner. Was told that I needed to file a second claim for the garbage disposal. The agent who was sent was patient while I obtained the second claim. Was able to speak with a representative who promptly filed the claim.

Oh my goodness! Our AC went out at 10 pm Wednesday, during 100° heat wave. Filed online claim Thursday morning, and by Friday early afternoon, we have AC again! Whew! We chose the reimbursement option to save time and because we have a reliable local HVAC company we prefer to use.

I submitted a claim, and received a claim number almost immediately, however a technician cannot come till a week later, so will leave a more detailed review. This will be my second claim in about 4 years. The first claim was denied, and to this day don’t know why. I’m giving this another try, and will update.

I have yet to be contacted by a pool technician. It has been 24 hours. I would like this matter resolved. You take my money every month without any interruption. I expect the same courtesy from your company. Please rectify this situation as soon as possible. I can not run my pool filter.

During a heat wave our home air conditioning failed. We made a nighttime request online and the technician was with us two days later. The problem was an overload causing a fuse to pop. He fixed it only to have the fuse blow a few hours later. We called him and he was back the very next day and the system appears to be working well now.

Helpful service and timely appointment made. Tech that did the work was very knowledgeable. Got us set up on maintenance plan going forward. Even needed to move appointment up time wise which was done with no issue.

I had the most amazing experience with my agent. She helped me with all my issues and it was my first time ever dealing with Choice Home. I will highly recommend them to anyone. To be widowed and never ever deal with home problems I am so thankful I took out a policy with Home Choice.

I was with this company for 3-4 years. Choice seem to always find ways around my claims. On this particular claim, I called in to have a plumber or technician come out because of the foul smell coming out my basement from the 2 traps as it appeared and as I explained to my agent. A day or two they dispatched a plumber that was not very pleasant or professional. He made note of the odor, opened one trap, standing straight up he shined his flashlight into it and told me I would need a power-flush that would not be covered by my Choice warranty. That would cost me $800 out of pocket. Then billed me $85 for the visit.

I had an electrical problem recently. An electrician was sent in timely fashion and took care of the problem. It was easy to submit claim online and I got a response on the same day that the work will be assigned to someone and I'd hear back. Electrician came on time and fixed the issue.

The technician responded promptly. Came out and replace handle on one of my toilets which have broke off and my other toilet made of just adjustments to the chain. Everything's working properly now with the toilets. And the service person was very kind and helpful. Even offered to come back if I needed anything else. Thank God for people like him for being there for us.

Because you could not find a technician for me in your list, I had to find my own. His company is not on your list, so when he came and checked out my air conditioner, he just added coolant and could not find anything else. Because he did not take pictures or have his work authorized, I have to pay the entire bill. I do not appreciate your not finding a techician and leaving me to pay the bill.

Fast service on both service calls that were back to back in the same week. The AC and hot water heater both were down and within 48 hours they were up and running and that only cost our service call fee 85 which would have been more for the type of repairs done.

Had a appointment period between 7am and 11am. Repair man didn't show, didn't call till 7 hours later. He came by and looked at the uni. Said it's a maintenance issue. Going to cost me $175.00 plus the $85.00 call out fee. I told him, "No thank you" and told him to leave. Note: I have an independent contractor coming by to service the unit for a lot less.

The last time I used my warranty on a hot water heater. Warranty didn’t pay much. Did know it was on how old the hot water heater was. Your company did not even have a service rep in my area. But it got fixed. Now the AC is not cooling. What will happen this time?

The technician was very knowledgeable and got right on the job, figured out what was wrong and offered the options for replacing my garage door opener. I was quite surprised that only $300 was covered and I had to pay twice that much and then when I went and found the garage door opener on Home Depot‘s website for $200, I was quite disgusted. This is one thing I don’t think Choice is upfront about.

The Gentleman arrived on time. He was professional and proficient. He recognized the problem immediately and went to task. He completed the job quickly and did a Great Job. He was Polite, Respectful, and Professional. Would highly recommend this individual to be used again for repairs for your other customers.

Technician immediately assessed what the problem was and ordered the parts. He will be back in a week to replace all the parts that were ordered and have been shipped to our house. We have been receiving those parts already, waiting on one more to arrive. He was very professional.

The oven bake gas valve was stuck and won’t open to release gas, tech came in and found the problem. Tech tried to order parts for the repair, the warranty company decided to give me credit toward a new stove from Lowe's in lieu of repair. The credit is only $338 and they say it may take up to 30 days to be issued. A new stove cost $700 so I am $362 short and I have to wait for the credit to arrive. The credit will not buy me a new stove.

The springs and cables should also be covered. We pay a bit of money for this service and you are paying less and less. You need to cover more parts. The experience of service is very fast. The service techs are very good. Please cover the whole appliance in the future. Thank you for this review.

He worked quickly and professionally. I felt bad that he had to travel 4 hours to this location. Geography should be a requirement prior to dispatching a repairman. As good as my service provider was, to travel 200 miles for a 1 hour job seemed a little unrealistic and non productive for the overall job that was needed.

Disappointed that it will take up to 30 days to get a gift card for a new dishwasher. It took 5 days to get a repairman to my house. I will have to install dishwasher myself as the gift card will only cover the cost of dishwasher. Plus I will have to get the dishwasher myself instead of having it delivered as I did my refrigerator last time.

My HVAC decided to stop working yesterday. I contacted CW and spoke to them. They immediately put my claim in for one of their many companies that fix them. No one could come till today. As date would have it. My neighbor came over to look at it. Here there was a clog in the tube which shut off the system. Well now it is great. No problem. Contacted CW and they canceled the company that was suppose to come.

AJ was the technician who worked on the plumbing problem at my house yesterday. He did an excellent job. He was very prompt and friendly and did exactly what needed to be done to clear the blockage. I was glad to have AJ as the technician to work on my problem!

Ultimately I ended up not needing a service call but they had an appointment scheduled the same day I called! The technician they arranged for the service call contacted me the following morning. Fast and professional service! Highly recommended!