Choice Home Warranty Reviews

Called in a Plumbing challenge. Had a very quick (same day) dispatch of the technician. Tech was knowledgeable and fixed the issue. Showed up in the time window that was sent out. Plumber was personable and had the parts on hand to repair the problem, without having to order parts and return.

I love the accuracy and promptness of the technician as well as his knowledge to identify the problem quickly. Giving me a report of the problem and ensuring me of his return to fix the problem when the needed parts come in. I have already told and recommended CHW to many. My experience with CHW has always been great. I’m happy to have CHW.

I put in a claim for No Hot Water and within 2 hrs I had an appointment for the next day. Air Wolf was assigned to my claim and did a great job to rectify my problem. Choice was very responsive and showed why their number one in helping their clients. Thank You.

Appreciate the speedy referral for an evaluation for a refrigerator. However was disappointed that the replacement e-value card was from Lowe’s and not an option to use Best Buy. We are still waiting for the e-card to arrive in our inbox so will need to follow up. Can someone please give us a call or update to see when the e-card will arrive? Many thanks!

I submitted a claim to have my a/c looked at on a Monday evening. I received an e-mail approximately two hours later advising me that a technician would be coming to check the a/c on Wednesday morning! And he did!! He was able to get the unit running again within the hour!! Thank You for prompt service on a very warm day!!

We recently experienced an AC issue with the temperatures soaring! Choice provided a technician who did a great job. We did have to wait a few days and weren't allowed to shop for another technician after Choice had identified one. Overall, a very good experience. Next time, I will simply use my own technician and allow for reimbursement.

I reached out to Choice Home Warranty because any repairs or replacement of appliances is really expensive, mine are 5 years old and I was starting to worry a little, (you know they don't make things like they use to.) My sister- in -law has had Choice Home Warranty for over 3 years and can't say enough good things about it. Odel contacted me, answered every question I had and offered me a great plan. He was super nice. I'm a happy customer who has peace of mind now! Again I really appreciate talking to Odel!

The coil in my Air Conditioner has multiple leaks in it causing a loss of refrigerant. These leaks have been verified by two different A/C technicians. Choice Home Warranty has chosen not to replace the coil, but to add refrigerant instead. This does address the faulty coil that will continue to cause a loss of refrigerant and possible additional damage to the Air Conditioner.

I am very pleased with Choice Warranty. I never had any problems with them. Every time I called them they responded to me. I had microwave trouble. They replaced it. That way I like them. I tell anybody if they snit they don’t have Choice Warranty they better get cause it saves you money.

2. When I bought policy I was most worried about older AC system. Sales person said it was covered. Did not explain that there was an exception for leakage. The major reason for failure in older systems.

Submitted the maintenance request online and quickly received a date for repair. The technician, Anthony, texted me to let me his expected arrival. He was able to quickly diagnose the problem, obtain the need part, and replace in a timely manner. The only reason for not rating five stars was the all day (8-5) window and having to take the entire day off work.

It takes too much time to acquire and assign a technician to a claim and Sometimes the assigned technician fail to complete to complete the assigned task. Choice Home Warranty should take special consideration for urgent situations such as having no water issues. There are many times small kids are among suffering because of the slow assignment of techs to the claim.

Choice Warranty is the best option for me. When something breaks down, they respond immediately. Plus, it's great not to have that worry about the cost of out of pocket. They are my best choice .Thank you, Choice Warranty. I recommend them to all my friends and family. Your staff is friendly and courteous. Very happy with services provided by Choice Warranty.

Master Bedroom vanity light fixture needed replacement. Claim was attended to and fulfilled. Technician was courteous and qualified to do a thorough job. The claim was received, approved and fulfilled within hours. The representative from Choice who made initiation appointment, called to update and said technician was in area and arrived.

When I signed up for Choice, I told the rep that I live in a rural area. He assured me that that was not a problem. My AC stopped cooling so I made a claim. It took a week to schedule a tech. The one they booked was 3.5 hours away... needless to say, I waited ALL day for an 8-11am appt and he never showed up. After 3 calls, they reassigned my claim, but still no appt schedule after several days. I know that they are trying to locate a technician, but if they can't find one, they should have me find my own and reimburse me. There are local people that do this type of service.

Very courteous and very honest. A knowledgeable young man. He was thorough with his inspection and explained everything he was doing as well as what he was looking for. He didn't try to up sale any product as others have done in the past. I really appreciated that. I would recommend him to my highly to my friends.

Our tech was great! He was quick but also took the time to ensure everything looked good and was working properly before he left. He provided some excellent knowledge to us as new home owners as well. Quickly diagnosed the problem and fixed it. Very nice and a people person also.

They were friendly and competent. They knew what they were doing. They had to leave to get conformation from Choice on what was needed to do the job. I needed to get in contact with the water company to shut off the water. After the water company came to shut the water off. I called the contractor to come and do the work. They came and finished the work. I called the water company to turn the water back on. The contractor called backed to ask me if there were any leaks which there were none. I thanked them for a good job.

The technician was very professional yet personable. He worked diligently to find the problem and then he proceeded to fix the problem. I was very satisfied with his work. If there is ever another problem with the air conditioner or cooling system I would request the same technician. I really appreciate how quickly Choice Home Warranty worked to solve my problem.

He was friendly. Knowledgeable and very helpful. Very nice. He explained to me what was going on with my dryer. I would recommend him to a friend and also recommended Choice Home Warranty. At least I would so far. Waiting to see how the actual repair goes.

After submitting our request, someone came out just days later. Kevin was very professional and knowledgeable. He fixed everything. We had many outlets that weren’t working and he fixed each one, tested others and gave us great advice. Very happy with our experience. I would recommend this service. It was great that someone came out right away.

I didn’t have water in my studio at the back of my property. I got same day service and they found the problem right away. There was an issue with a closed valve. After they switched it on they checked out the 3 places of concern to ensure ‘em water was flowing.

With Choice, I like that when things break down, I can call them and they can send someone out to help me. Because a lot of times, you don't know who to call to come to check your things when you have a breakdown. They contract with good companies, too. The only problem that I had when I first got it, was that every time I would call, it was always something that they didn't cover. I was upset with them 'cause I felt like I was just paying money and nothing would be covered. The only thing I knew that they did not cover that was rough was the main unit that was up in the attic, and I had to pay $1,500. But lately, since I've been calling them for the last past two years, everything has been covered. 'Cause I got the biggest package.

I sent an e-mail to Choice Home Warranty on 06/12/2023 about the dishwasher not working. I received a voice mail message the next day telling me that the best available technician would be in touch with me. An e-mail was sent telling me a technician would be at my home on 06/14/2023 between 11 A.M. - 3 P.M. The service rep arrived at my home at 10 A.M. in a sports car and only with a metal pad, came into my home, pressed a few buttons on the dishwasher, said the panel was bad, collected $75.00 and said it may take several weeks once Choice accepted the work to be done. On 06/20, I called Appliance Service Solution and left a message, but have not heard back from them. And today's date is 06/24.

Contract cancelled due to my online mistake. I could not do it as your page could not allow it. No charges will be accepted. Contract cancelled **. Contract not needed at his time.. Already I have other single contract... I was just inquiring the options. Your services already cover what I have already have. Thanks again.

Choice approved my request immediately and I was contacted by the servicing company soon afterwards. They came out and professionally completed the service. There was an original service date that was a week away, but the company contacted me to move the date up, which was outstanding. My air conditioner blows great now and the technician informed me that if I have any more problems with it, they will come and fix them with no additional charge.

My Microwave stopped working and I filed a claim with Choice telephonically. Within 24 hours a Repairman came out and repaired my Microwave. The repairman was professional, very knowledgeable, and was thorough in ensuring that my microwave was repaired properly. I was pleasantly surprised at how quickly my microwave was repaired.

My AC stopped working. It took a while to find out that someone would come in a week in triple digit heat. I tried reimbursement option when first technician came; I found out the breaker tripped due to locking mechanism. It's happened a second time where I had someone who would submit to CHW. I'm concerned It will not be fixed until the condenser gives out. I am quite unhappy. I was happy with the technician.

Technicians have been great; but time lag in getting service is increasing! And price for your contract is really increasing!!! Considering changing insurance! Also considering your low BBB rating; and the difficulty in finding contractors to supply my needs, makes me wary about Choice—so surprise me; find me a plumber today!

Our AC went out in a Sunday. We live in OK and it was already in 90’s. Within an hour Choice sent message that contractor not immediately available and offered option of us locating one. They would then send necessary information for Vladimir approval & processing. We were able to get repair completed within 48 hours. We are so grateful. This experience so different from our previous experiences with another Home Warranty Co. We changed after a series of problems, including a 3 week wait for Freon in the hottest month of summer.

I had a dishwasher leak and hopped online to see what needed to be done. I was able to easily request a service call. I got a text the next day that someone would be out shortly, and they were. Issue fixed, no more leak. I’m happy it was fast and easy to get taken care of.

Initially contacted Choice on 5/22/23. Was told to find a plumber. After finding one, I was told they had a plumber for me after all. I cancelled the one I found and went with their choice. He took a look, charged me $65 and then decided not to take the job. They have a second plumber for me who has already charged me $65, but I am encouraged that the job will get started soon.

Boris from Plumberology Plumbing Service arrived on time. He was professional, precise, got to work immediately; investigated thoroughly, and explained what needed to be done and how. He explained that he would contact Choice for approval for the repairs and be back to fix the leak damage as soon as approved. (Let's see how long Choice takes to get this done...).

The technician assigned to our service ticket was extremely professional, explained his findings and was able to resolve the issue. I was a bit hesitant when they assigned Sears to the case as I've had prior bad experiences with them. However, Richard (the technician), definitely made this a positive experience...

Refrigerator repair was attempted but condenser was determined to be discontinued. No repair possible. Choice offered me less than $500.00 cash for my 22 cu ft Whirlpool refrigerator replacement. I did not accept the cash offer and was assigned a person to discuss what is next. This all happened on 21/22 June 2023. I had to select a 15 minute appointment to discuss replacement which could not be setup any sooner than 28 June. No refrigerator in my home for another week. I repeatedly requested an earlier appointment. All of which were ignored. Now I'm waiting for my 15 minute appointment before any action toward replacement begins.

I am so disturbed, I call in request. I'm told 6 hours I will hear from someone. Well nothing! You send request for survey and I still have not heard from tech. We need to know when someone can get here. It is currently 81 degrees in the home and outside temps today are going to be around 113 degrees. I need someone out today. Don't ask people for survey until claim has been successfully completed. I am handicap and need cooler temps and this is crazy. Not 1 person has made an attempt to contact me. If you don't have someone then you need to allow me to contact someone that can come fix the problem.

I received emails & text to remind me of the service date. I was given a window between 8am - 5pm. I was concerned if my entire day was going to be tied up. I received a phone call Saturday morning to inform me the technician would be here between 9-12. He arrived within that timeframe. He was knowledgeable, explained the issue & the process. He was not able to repair my refrigerator that day because the part has to be ordered. He gave me a return date which is in July. I have received follow up on status of my part. I am waiting patiently.

First time using my warranty and I had to buy and replace parts. And spent 75 dollars for technician to tell me if I had American Home Shield he would fix dryer. Go figure Choice Warranty. Emailed twice with no response. Rethinking my warranty plan. Called Choice and still waiting on response.

Technician was on time, polite, and professional. He informed us as to the solution to our issue and completed the job in a timely manner. Highly recommend the company for their employee and a job well done. Should we require future service we will request Epic Heating and Air, as we were very satisfied with the company and employee.

I have been without hot water for over a week. To me that is unacceptable. If I called someone I could have had it fixed in 24 hours. They said it needs to be cleaned but that is not covered on my insurance. I thought, "Then why do I have insurance." I need to find a new company for insurance.

The men arrived at the designated time, and were friendly and respectful. They attended to the problem and fixed it, without leaving a mess. I was very pleased with the job they did, the efficiency with which they did it, and the care they showed toward me and my home.

The technician sent out was great, but Choice has yet to approve him to fix air conditioner that is not working. We are seniors and the heat in Texas is extreme, everyday heat index over 100. I call daily and have cooperated with them but still no air conditioner. Please help.

They find every excuse possible to deny a claim. A technician they hired broke a part on our AC so we filed another claim to fix the part and they denied it because the issue “didn't result from daily wear and tear”. It’s true, it didn’t result from wear and tear but from a technician THEY hired to fix our AC unit!

Doing good but should not take 30 days to get Lowe's E card to get my washer!!!! You also need to get people that come when they say they will. Missed 3 days of work to meet with the one that did washer.... The people from dishwasher was on time and was helpful.

Setting up claims using the phone with a knowledgeable service agent started this claim off right. The service appointment arrived promptly. I will go online and check out this company before my appointment on Tuesday. I switched to Choice for my home warranty as the service provers and Home Shield were very unsatisfactory. I do not recommend American Home Shield!

Salesperson explain about giving a sale going on with details. Went out of his way to get a better price, since there were multiple properties involved. Then explained about the grandfather option. Waited for the contracts to come through so I could print everything up. His name was Andy **.

I filed my claim of A/C not cooling after 8pm on Wednesday night and by 8am on Thursday, I had an appointment time for that same day. I was told between 3 and 8 and the guy showed up at 11:30. He had the parts needed and fixed it on the spot.

The first time I went with Choice, they were a lot cheaper and worked out with me. They didn't go for the cheap repair. The nozzle in the sink broke off so I had to call them and the tech came out and replaced it. Then, the tech said that the nozzle on the other sink is rusting too and to include that the next time I call for something else so they can combine all that on one service instead of paying twice. Choice should cover all my problems One time, the nozzle in the kitchen sink was leaking and they said they don’t cover that and told me to get a new faucet.

Terrible set up for how claims are handled. Haven’t had air conditioning in 6 weeks because I trusted this warranty and paid to extend it. Very poor management overall. Was told to use my own money and y’all would reimburse me. Defeats the entire purpose of having warranty. What a scam.

The tech arrived on time as scheduled. He was dressed well & clean. I explained the issue I had with my stove top burner not heating. He explained what he was going to do. He took care to place the stove top in a safe place to work on it. He removed the unit that wasn't working and replaced it with a new one. He replaced all the pieces, then he cleaned up everything. I nice job in a reasonable amount of time.

I purchased a 5-year warranty a little over a year ago. Recently I had to replace my 6-year-old water heater. The warranty agreement reads that "All components" of an electric or gas water heater are covered. In my situation, the water heater was still covered by the manufacturer's warranty, but I still had to come out of pocket nearly $1,200 to get things up and running again. Why? Because there are many items that are 'non-covered items.' Such as the pan under the water heater, the line that brings gas and water to the water heater, venting, the shut-off ball valve, etc. I inquired with CHW, what exactly did my warranty with you cover, and I was told they covered the 'labor'.

He did a great job and it seems to be working but when asked where and why it leaked the freon he didn't know. Only said it was low. It should never get low unless it's escaping from somewhere and I'd like to know from where in case it happens again.

Ed was the technician and knew exactly what to do. He got my air conditioner up and running in no time. Then I had a power surge and it went out again and he was quick to come back and fix it again. I have not had any further issues.

Alberto was awesome. I am now talking to all my friends and Neighbors about what a great program you have. Your program is fantastic and I'm very happy to have it at such a great rate. The senior discount is fantastic I really appreciate it. I have talked to several other Home Warranty companies and you are by far the best coverages at the best rates.

Mr Ben ** of Hurd & Dodd Electric did a great job. We are very pleased with his work. However, we were told by multiple persons including David ** (other electrician in the company) and Choice representatives that we would be able to submit our bill for the bathroom fan since Choice would only cover a basic exhaust fan that had no heater and no light. So we did go out and purchase the same type of bathroom fan we had thinking we would get a "$70 reimbursement" toward the cost of the comparable fan (It was around $130). I know many companies record conversations for quality assurance purposes. Feel free to listen to all the conversations I had with your associates to corroborate my experience. Thank you.

Daniel B. was courteous, well informed and got me a great deal for my new home! It was fast and easy. The payment plan was easy to set up as well. They called me back almost instantly from the time I submitted my information online! Wow! I am so grateful for the service offered. My home is a little older and may need a little TLC in the future.

Luke was very thorough in his explaining everything that the total plan covers. He was professional, personable, and knowledgeable. He even told me of plans to lower my cost of the plan. I will be recommending Choice Warranty and Luke to all my family and friends. I feel confident that when the time come to use the service I will be taken care of as Luke mentioned. This plan was more affordable than others I considered.

One phone and was issued a claim number and they are trying to locate a repairman in my area. The agent was very helpful, he has sent emails keeping me informed. I have the option of finding my own repairman or continue to wait for Choice to locate a service repairman for me.

I could understand Maurice and he listened to our needs. He was genuine! There was a typo on our contract… I called and they then Maurice called and all was corrected. I asked for a paper contract to be mailed because I had already printed the incorrect 27 pages. Maurice said he would send it out. I trust him.

Took 3 days to get a service technician, and then another day to get here. Paul the technician was great. I was surprised that he was only authorized to replace the thermostat, could not check the rest of the system. Said that if I needed other things on the air-conditioning I would have to file a new claim and pay for another service call. Without my knowledge how would you know if it was the thermostat? If you don't allow the technician to do an inspection?

Ahron ** is by far the most patient, customer focused and professional Sales Representative that have had the pleasure of being sold a 1 year Choice Home Warranty! I am a 30 year retired combat veteran, a senior citizen, who was a sales person for 8 years, and I was so impressed with Ahron's presentation, persistence, passion for a "Win-Win" outcome, I naturally wanted to be a supporting actor in his sales success. Ahron won me over and I changed over from 5 yrs as a customer with AHS Warranty! Great job, and you will go far Ahron in this profession or any other you choose! You contact me directly at: **. Charles **. CHW Policy # **. (Ret, LTC, US Army)

Unlimited Residential did a great job serving my unit. The consultation was very informative. The service man was very knowledgeable of his profession. On the other hand, Choice Warranty has been great helping me with my unit problems. They have responded very quickly when I submit a claim. The Technicians are easy to converse with. This made it a good experience.

According to the two technicians that came out to examine our problem, Erik (the lead guy, I believe) said that our outside GFI plug was an indoor one and not an outdoor one and that might have caused our pool pump to catch fire. He had his helper change out the GFI outlet but he then had to adjust/fix some of the connections because the helper did them wrong. The entire time the two of them were at our home, they argued and the helper guy was not friendly at all and he used the "F" word a number of times while attempting to replace the GFI outlet etc. Erik also said that if we continue to have problems with the pump tripping off it could be that the previous electrician may have used improper wiring underground and that this wiring may need to be replaced.

Tech was very professional and courteous, also felt he was honest in his assessment of the issue. We can't say that the person who took the call for the appointment was courteous or professional. She hung up the phone before we could ask another question. Other than that it was a good experience. We would like the same technician to do the job, once the part arrives.

Great response to have a technician here the next day. Unfortunately the dispenser would not fail while tech was here but I have a thirty day window to address this problem at no further charges. Very happy with Choice. This was our second claim as we had a microwave failure and was very pleased with the response by Choice Warranty.

I just started my Warranty Plan on June 22nd 2023 and I have an issue with the A/C. I contacted Customer Service via Phone call and they were very fast. I highly recommend this company. The cost for someone to come out blew my mind because it would cost 3 times more and also the monthly price plan fits our budget.

We weren’t first thinking of re enrolling into Choice programs after we sold our old house since we had one negative experience with them. But we changed our mind after talking to Daniel and the offers he gave us. We enrolled for a 2.5 years total plan. We hope for a better experience this time. Thank you.

Josh was very professional and also down to earth. He gave me the feeling that he knew what he was doing and he proved it. Josh, took his time and completely resolved the electrical issues I had at my house. I would highly recommend him. He also did me a favor and let me know about another issue that I needed to look into that didn’t happen to involve him. It probably saved me from incurring additional costs.

Choice Home Warranty sucks especially on air conditioner/heating units. Talked to repair guy and he said y’all cancelled 8 out of 10 repairs he requested daily. They say you can appeal. I tried their response was still no. That it was beyond their scope. I pay for all appliances to be repaired. Have the top of the plans and they still would not repair. Shame on you!

Everything was great except for the time it took you to find a contractor to fix my air conditioner. This needs to be quicker. Contractor was great and fixed the problem. Other than that no problems.

Tyler, my technician, was very good. He communicated with me about when he would be at my house, and communicated clearly what the issue was. He also came back the same day after waiting on approval to do the repairs. He was great, he worked quickly, and I highly recommend using Affordable Heating and Air, and ask for Tyler S.

I have been a client for a little over one hour. How could I have an opinion yet? I have been exposed to Home Warranties for over 20 years - they have a place but generally I think they're a waste of money. However, as I get older, any income is limited and can't allow for major repair/replace as did before. I will know a lot more in 6 months or more.

Called to obtain new service. Very impersonal and rushed through the call. I’m praying that the service calls are much better. The entire transaction took less than 5 minutes. So I will be reading my contract line by line because the person who answered the call seemed to not care at all.

The reps were very pleasant when I submitted a claim and I was amazingly surprised. They arranged for someone to come here in less than seven days. The service person that I had was very polite, well-mannered, efficient, did the job very quickly and took care of the business with Choice on his own.

I am new to Choice. I signed up yesterday and had a very good experience with the agent. I have not had to use the warranty yet so I can not rate their service yet. I will be happy to rate it if and when I have used the service.

Working with Tim ** was educational, fun and a bit reminiscent. He has the same New Jersey accent of my late husband. A pleasant experience to conduct business with a phone person whom I can understand. He explained and answered my questions. Thru his knowledge of the product and promotions, I was able to secure a long term contract which aids me with my budget. Thank you!

Choice Home Warranty customer service team was quick to find someone to take care of the repair in our area, as we have had issues in the past with a different warranty service. They sent an email with the service provider’s information & I was able to communicate with them & get the scheduled time & date the same day. I recommend Choices Home Warranty for all your home repairs.

I was very satisfied with Victor Mendoza Appliance Services because he fixed my problem and my washing machine does not leak anyone. However, 2 other technicians went before him and did not fix the problem and I got charged twice $65. If Victor Mendoza Appliance Services would’ve been there first it would have been fixed because the other two did not even turn a cycle to see where leak was coming from. He found it and even told me where the leak was. AMAZING, was so, so THANKFUL!!

Nice and helpful!!! Recommend Chris. Saw those on the website. Called right away and gave me a fabulous deal looking into all of the options. I don’t know what to say. Other than that I highly recommend. I have not had to use this home warranty yet because nothing has gone wrong, but it looks like it covers everything I need with a better rate.

I had two ceiling fans that went bad, it took a few days to get a technician but all is well he is returning the day after tomorrow to replace both fans, very happy with the technician he was very polite and answered all questions. I am not sure what to say except I will recommend it to my friends and family.

I utilized your automated service to request repairs. I was amazed at the response time. In under 12 hours a response was received and a next day appointment was scheduled. While I respect you have little control over the craftsmen that are deployed. The man sent was a true professional. My past experience with a different home warranty company was very disappointing. My brother assured me you guys were top notch. I agree. Thank you for providing a service that is dependable and trustworthy. Money well spent.

Brandon from Harris Plumbing was very professional and pleasant to deal with. They accommodated my appointment time and called prior to arriving. Brandon also put on disposable coverings over his shoes before entering my home. Since it was raining when he arrived, I very much appreciated his thoughtfulness. I would recommend them for your plumbing needs.

Luke ** (our representative). He was very knowledgeable, friendly and helpful! He understood our needs and got us set up with the Total Plan - Warranty Plan on our home giving us “a peace of mind” on everything in our house! We’d like to thank you Luke ** and also Choice Home Warranty for helping a veteran!

Herb with Plumbers, Electricians and Beyond assigned to the work order for my ceiling fan not working. He was very professional, competent, friendly, and promptly solved the issue w/ my ceiling fan. I very much appreciate his effort to repair my ceiling fan. He was knowledgeable and took the time to explain to me what the issue was and what to look for in the future.

My ice maker stopped working and then a leak developed. I called Choice and a service call was set up within a week (I live in a rural area so everything takes longer). The mechanic arrived on time and was pleasant and very professional. He located the problems quickly and was able to fix the leak immediately. The ice maker required a new part so we were able to schedule the return trip the same day. Same tech came back & installed it within 10 minutes. Great service,!!

I was happy to visit with the customer rep Adam. He answered all my questions, was courteous, and got me the best deal he possibly could. I would recommend your company. I had never thought about home warranty before, but am feeling better about my home for having the protection now.

It was really easy to submit a claim over the phone. The only thing I would recommend is that we are told what the next steps would be, and when to expect a phone call for the claim. This would help to plan for the next steps.

I needed my kitchen Faucet replaced, the old one was leaking badly and was in a tough spot to work on, I submitted a claim and Choice Home Warranty was able to find a plumber to do the work, but it did take 2 days to set up appointment. The Plumber did a good job. Overall I was happy with the results.

You should not have to fight or escalate a claim that is written in black and white on your policy that the component is covered. Every claim that I have put in has been fight to get that item covered or replaced. Very disappointed and would not recommend to anyone. Once my policies are up I will not be renewing any of them Choice.

After making contact with CHOICE, a repair company was assigned. My dryer was making an awful sound, like some parts were loose or broken. The repairs were completed in about 45 minutes. The technician from Sears knew what was wrong right from the beginning. Good Show, Sears, Thank you, CHOICE!

I have now been without my washer for almost two weeks. I didn't accept the first offer, but I had to make an apt and wait one week to talk to someone, now I have to wait up to 30 days to get my GIFT CART to Lowes, so I can't go out and buy a washer and just get reimbursed. So I will be without a washer for 4 to six weeks, once this is closed. Plus this is not a REPLACEMENT policy, in order to replace my washer it's $598.00, they only are giving me $476.00

The pricing seems on point compared to AHS. The sales guy I had on the phone had some aggressive selling tactics going on but backed off before I got too agitated. The Terms and Conditions are not published but talking to him he did confirm that there is no limit on replacement value, unlike AHS. We'll see what happens the first time something goes out.

My caseworker was a woman named Lydia **. She was absolutely phenomenal in all aspects of what a customer service representative should be. Knowledgeable, polite, patient and fair. My first contact was via email which was telling me my dishwasher would be replaced with a unacceptable dollar amount. Lydia’s contact information was included so I reached out to her telling her how unfair the initial offer was and after we went through the details of the features of the dishwasher and she took her time to explain to me the process she increased their offer over $350 more. Without a doubt the absolute best representative I’ve ever dealt with.

I'm being truly honest even with the experienced technician taking care of the leaking parts. There are so many other major components to the A/C system that your company does not covered. While I was satisfied with the band aid the tech applied, I was not satisfied with the main issue to stop the leakage from occurring again which I feel does not suffice for the monthly payment (which has increased twice) charges and the diagnostic costs. After the problem was diagnosed and patched up, I still have a cost of $900 to stop the problem completely which I assumed a home warranty would do.

Once you get the claim processed their system works like clockwork. However as a phone system goes it is the most frustrating, drives anxiety and distresses me so. That at times I just hang up and try again. The phones system gets stuck and asks you the same thing over and over again.

The technician from Pool Era, Sal was prompt, polite and knowledgeable. He explained the process of submitting a claim and when we could expect work to begin if the claim was approved by Choice Home Warranty. Would definitely work with him again. Pool Era is fortunate to have him as a diagnostician. It’s always frustrating to have equipment break down on you. We depend on our pool heater and were pleased with Sal’s professionalism.

It took 8 days to get repair of ac. The first co assigned was due on June 20th. They contacted on 6/19. The appt had been moved to the 29th. I reached out to Choice claims. No help. Called Salesperson & she got us a repair tech on 6/20. Tech was great.

The technician was polite and professional. He called when he was on his way and showed up as promised. He was Very tidy and didn’t leave a mess. It was a Much better experience than the previous appointment that never called or showed up. And our ceiling fan and light works.

Choice Warranty processed my claim Very quickly and I was very grateful for that. The HVAC company that they contacted was wonderful. They came the next day and expedited my request. I am very grateful. The service was stellar. I am so happy with the way my claim was handled

The last Technician who came to my house I would rate him a 10! He was helpful, knowledgeable, friendly and determined! He broke down piece by piece of what happened in the past visits and explained why this is the 3rd time my Refrigerator has gone out and what just might fix the problem this time. He understood that I had to get back to work so he didn't prolong his time spent at my house.

Excellent follow up. Choice chose the right people to send when they sent Bosch Brothers. Thorough, communicative, friendly, and efficient. The crew cleaned up everything after the job was done. Herb ** is a professional businessman and runs a great team. Thank You to Bosch Brothers and Thank You to Choice.

Service was very quick but I’m confused about the appliance replacement process. If I’m replacing a appliance that I use on a daily basis I don’t have time to wait on a gift certificate to replace my appliance. I feel this process needs to be changed because who can wait up to 30 days for a gift certificate to replace a dryer.

Was initially happy that dishwasher would be replaced. After accepting $246 e-gift offer to Lowe's, the cheapest dishwasher priced out at $399. I should have checked prices before accepting e-gift, since contract offers repair/replacement as necessary. I cannot replace dishwasher for $246. So, I am not too happy right now. I would appreciate a boost in the value of the e-gift to $399 to permit the purchase of the lowest priced dishwasher I saw in the store’s ad.

The gentleman that came out was very nice, on time and efficient. He explained everything and showed me what was going on and his recommendations. He thanked me and asked if I had any questions. I would definitely recommend him. There really isn’t much more I can say except it was a pleasant experience.

My technician for my garage door repair was excellent. He arrived early, was professional and knowledgeable. He completed the work quickly, as well. I would highly recommend #1 Garage Door Company. As for the warranty company, as usual only part of my garage was covered. Choice Warranty only covered about 30% of the repair bill as they only cover certain parts.

I have had the pleasure of working with Mike several times. He is always on time, courteous and professional. He has an amazing ability to quickly diagnose the problem and get it fixed. I highly recommend Bring The Cool for all your air conditioning and heating needs! Mike is simply the best!

A friend recommended me to Choice Home Warranty, and I will definitely recommend this idea program to others when the time comes. They honor their contracts and are simply hassle free. I also like the fact they give you a choice of hiring your own repairman if they cannot get someone to service you in a timely manner.

AC was leaking water inside & outside of house. About 8pm Friday, I input a service request via CHOICE website. The CHOICE web opened a new claim, but this was the 2nd recall for same issue, so I called CHOICE on Monday morning & explained to 2 reps. CHOICE waived the service fee & rescheduled with AVA's, same company as before. I received a call from a 2nd CHOICE contractor to schedule AC service, so I assume the web request was not cancelled by either CHOICE rep. Ava's provided excellent notifications & customer service!! Juan was timely, patient, courteous & thorough! He re-analyzed & repaired our ac.

We had Select and we didn’t like it. They weren’t up to par. So, we went with Choice and they got the job done. Family members also got Choice. I’ve had good people come out. My air condition went broke and we had a lot of problems with. But Choice came and fixed it each and every time. The technician was very nice. He said we needed a new air conditioner. He put in the claim and Choice got right to me, and I had my new AC within days.

Helpful and friendly. I bought a multi year policy and got rid of the coverage offered by Maytag and AIG. He sent me an email with all the details so I could think and talk with my wife before signing up. Great discounts. What more can I say? I think I got a great deal from a great agent.

He was good and listen to my complaint. Revised the claim to new claim. I had scheduled a service call earlier to fix a faucet and he was going to tackle only that item. However we had issues with two toilets. He should be able to check both items - faucet and toilet. We cancelled the first claim and got another claim issued.

Overall it was a positive experience with the repairing the A/C unit. I appreciate Choice in supplying a competent shop. The repair team arrived at the early window of the schedule. The repair team was performed a quick and accurate diagnostics which was very much appreciated. I recommend Choice Home Warranty for future homeowners. I also would recommend the vendor that Choice supplied.

Matt was very helpful and explained the home warranty very well. The pricing was comparable to the warranty service I currently have and he was able to offer a special price for the first year. I received a copy of the warranty agreement very quickly. I sent him a copy of my current warranty as I was told he would be able to start coverage as of 7/1/23 instead of waiting until 7/21/23 if he had proof of other coverage.

When a back-ordered part delayed the repair of my refrigerator, they first marked my claim as resolved and then, over the course of a week, I called 4 times and spoke with 8 different people to get the repair job up and running again. Finally, a week later, they confirmed to me that when I was told a new source of the part had been sent to the repair company a week prior, that person, nor any of the 6 others I has spoken do since, had actually submitted anything to the repair company so I'd been waiting around and calling them over and over again for a week and absolutely nothing was done to try and get a new part for my fridge.

Fast response to our problem and had a repair tech from a quality company come and repair a/c within 3 days even though it was a weekend and Monday holiday. Customer service was kind, supportive, and helpful. You paid for parts and labor minus the $65 service fee. A/C works now and blows nice cold air. I'm handicapped and in an electric wheelchair so I need the cool air more than ever. Thanks.

My experience was pretty darn good except for when I received my confirmation e-mail; the address and the city were wrong so I had to call back to get that corrected. I also needed to add on a garage refrigerator and I haven't seen that in stated in the contract so I will need to get that corrected. Otherwise, it would've been 5 stars....

It was so great to speak with someone who I could understand and had full knowledge of the business. I had transferred over from another company that was horrible. All we want is a company we can trust to cover our home. So many of my friends are happy and I know we will be happy too! Glad I found you all!

The capacitor went on our system with temperatures at 100 degrees. I submitted my claim and CHW quickly advised they could not find a provider so I was advised to find a provider. I found a provider who came out the next day and found the problem. CHW approved the recommendations from the provider and my system was fixed. CHW advised me a check was in the mail to me to reimburse me. I'm very happy with the service CHW provided me.

The technician Victor was courteous and respectful. He explained the scope of work whereas we can understand and went above and beyond. Appointment and response from Choice Warranty was quick and precise. Follow up emails from beginning to end of service was excellent. I will certainly recommend them to friends and family.

The ac unit outside threw a breaker on it and the technician came out and push the button. I was very excited to see it was that and nothing major. That was it and I paid my service call fee. Thanks. I appreciate you taking the time to get it back up and running.

Broken belt in clothes dryer. Tumbler was not turning. Initial call was a disaster as agent could not understand my problem. Once repairman was assigned he was prompt in calling me. Initial date was too far in the future, but he had an opening and came 3 days after call. Once he determined the problem he sent photos to Choice. After not hearing from Choice Warranty for 4 days I called to follow up on status of repair. Agent was rude and could not care about handling my issue. I needed to call repair service to have repair completed. Overall experience - Choice Warranty no stars, LEC Repair Service 5 stars

Our technician was very informative and professional. He had excellent customer service skills. The company came the day after I filed the claim. The original appointment was later on in the week. But when I called Monday, they came out and fixed my air conditioner that same day. I am very happy with my overall experience. My air condition med is fixed.

This was the first claim I put in with Choice Home Warranty. Issue started late Thursday evening. I put in the claim that night and by 8:30 am the next day my claim was assigned and the plumber sent me a scheduling message. They were able to get it fixed by Monday afternoon. I was really happy with the plumber they sent and how fast it was repaired.

I sent a claim request for my A/C to be fixed and I did get a claim number right away. I haven’t heard from an A/C tech yet but it is just the following morning. All other claims were completed and I am happy with the service so far. Hopefully, I will get a call soon, because it is 85 degrees in my house and 100 outside.

The lady I spoke with, (I'm so sorry, I don't remember her name), she was AMAZING! I couldn't get signed in - apparently if you copy and paste your policy #, you have to delete and manually enter the last digit, or it will not let you get signed into your account - she helped me with that. I then told her why I needed signed in - I needed to set up a claim - and she did that with me on the phone! She gave excellent customer service & was beyond friendly and helpful. This is a great rarity in the human race anymore, and I want to let her know how greatly I appreciate her.

No issue with the covered repair... Big issue finding a phone number to call and person to speak with to see if we had coverage. Very long hold- no one manning the phones! Very frustrating. Otherwise the repair was seamless! That's fair...

AC was not working properly or cooling. It seemed like the airflow was low as well. Tech that responded is always very friendly and personable. He knows me by name and actually cares about my situation. I would recommend Pipeworks Heating and Cooling to anyone in the Wichita area. It's like a down home mom and pop approach to HVAC.

Choice Home Warranty’s HVAC service provider picking up a claim was slow slow but the technicians that showed up the day expected, were very experienced and got my air conditioning working in good condition in a short time. Need more HVAC service providers in network. Thank you. Lupe **.

When I called CHW, it took a couple of days but they were able to find a company to come in to fix the problem I had. The service man came in, checked the faucet and then came back to replace the faucet. It didn't take too long for him to do the work. He also explained about the warranty and what to do when we have the same issue. He was on time, friendly and courteous.

Waiting for a tech for well over a week was frustrating, but when he did come he was professional and courteous. I’d recommend him and his company again. Recently recommended Choice to a friend. Choice should consider hiring or using more companies so the wait for service will be as promised or at least shorter.

Well I'm still waiting on the parts to order but you guys are first when I call with a problem you are right there to help me out. I rate you guys at 10, it's just a pain in the ** waiting for your approval for the parts so the repair people can put it in.

Technician called first and was at my home exactly at the time scheduled. He assessed the problem and replaced the part. We had to wait a few days because they were busy, but they did their best to work with our schedule. Nick is a wonderful Technician. We request them only when needing air conditioning repair.

Company is shady. I wasn't 100% for sure what problem was. Tech out it was something else. Now I have to another copay. Which went up the day after the tech was at my house. I had major claim in 1/2023. Do now you guys playing games. I'm filing complaints with AG office OH and the BBB. GOING WITH different home warranty. You don't deserve 1 star. P.

My 1st time filing a claim. Very easy. Heard back from Choice Warranty within an hr or so to tell me my appt was going to be on Monday (since I filed the claim on Saturday). They kept me updated as to when the tech was arriving and on his way. Ray the Sears tech was excellent. Very respectful and knowledgeable. Explained what happened to me so I could prevent it from happening again. I hope I don’t have to file another claim again soon, but feel very comfortable knowing Choice will be there for me!

I spoke with Angel and had a wonderful sign up experience with him. Not pushy and knew his business about Choice. I asked several questions and he answered all of them with expertise. On Sale right now and only $75.00 per call to have a repair person come to your house. That is really worth the money for the first year. Give them a call today.

We were unhappy with first contractor who failed to keep scheduled time. Tech of Sun Repair was professional and timely service. His knowledge and workmanship were excellent. Water in the cool select pantry is resolved. We are happy that refrigerator is working well. I will recommend Choice Home Warranty and Sun Repair to friends without hesitation.

Still waiting for part- over 2 weeks. First time in nearly 3 years that we have used this warranty service. You would think with over 100 degrees outside we would be able to get this completed in a faster time frame. Look forward to hearing from you on this matter.

The service tech did a good job replacing the fan motor and checked out the Freon in the system. The only thing was in the past since I had numerous people sign up was that my service fee would be not charged to me, but Choice said that it only pertains to new sign ups.

Luke ** was very professional and courteous. Explain all plans and applications, services in the area and options. We went over different scenario. Who they are 20 miles near my home, if I don't think who they sent did a good job they'll send someone else. I believe he gave us the best coverage for our home. I would highly recommend him.

Representative was courteous and clear. There was not any feeling of being pushed. He was American, so I could understand him easily. He clearly explained my options and answered my questions. He offered a higher option but did not push me to take it. Much Appreciated! Looking forward to smooth sailing! Thank you.

I’m too angry and disappointed to be of service to Choice. I’m certain that my dispute has been documented by your case manager, Aaron **. Choice failed to find a technician to resolve my claim. Then invited me to find and hire my own technician with caveat hidden in just or communication, disqualifying me from any reimbursement.

I was happy to get the help of the technicians. He was great trying to troubleshoot the problem. Unfortunately he determined that it can not be fix by him and be covered by Choice either way. I thanks choice warranty. You guys are a super service and I will be your customer for a long time.

Bottom Line CHW upheld the contract and fixed my AC. Although I had to pay 1100 for “out-of-pocket” expenses. Part of which was explained away as a disposal fee which ended being picked up by my local trash man. Bottom line a little annoyed I had to pay anything out of pocket since I paid for the warranty and the tech fee. But at the end of the day I still saved probably $6,500. Also, the CHW reps are very polite but very hard to understand. You have to take ownership of your claim. Don’t be passive. Call CHW and your tech every day for updates.

Our water heater stopped giving hot water. Choice warranty sent a tech from their contacts. Advanced plumbing came and diagnosed a faulty valve. They had to come back once the value arrived. The work was done very professionally. We had to call Choice warranty a couple of times during this process and received the information we needed.

I can only review my experience with regard to the gentleman, Reuben, who helped me on the phone. I am a new customer and hoping for much better service and treatment than I got with my former home warranty provider. Reuben is a gem. A smart, intuitive salesman without being pushy. He was helpful, knowledgeable and professional. I hope he is a reflection of Choice Home Warranty's company ethos. BTW, I definitely WILL refer my next door neighbor.

I called one day. My cooling system wasn't working, called the next day to cancel the order. For some reason the unit started working. No complaints for their part. Will call back again if it isn't working. They were easy to contact. Got to talk to a real person the second time I called.

I have had CHW for years. This was the first time I got fast, quick service concerning my hvac. They never covered coolant before. Or maybe the way the technical wrote it up that it wasn't covered.. Nonetheless they saved me hundreds of dollars this time. Thank you CHW.

When I signed up I was told that I would get a 24 Response. My technician Did not come for almost two weeks. I was without a toilet. So I replaced my toilet and was told I could not get a reimbursement. During my wait time for the technician to come I talk to several agents agents and was told I was getting a sooner date that that never happened. I have had my contract Soon to be two years. This was my first time having to call for a claim.

Had a home warranty that covered plumbing/leaks in the house. Had a leak in the basement and Choice Warranty denied the claim stating a paragraph in the agreement states claims that have leaks outside the foundation are not covered. I sent them pictures clearly showing them that the leak was in the basement from the ceiling which has a floor above it, not outside. I set up an appeal which was three days later and without considering any of the information, they stated it was still denied. When I asked how they could deny it stating that it was outside and the leak was clearly inside, they stated it had been determined it was denied and there wasn't anything I could do. She couldn't get me off the phone quick enough, their appeal process is worthless as well as their service and commitment, or lack thereof. Before she could get off the phone, I canceled my agreement and am awaiting my prorated payment for the remaining term of the agreement.

Arrived on time neatly dressed, well spoken, very knowledgeable, pleasant, accurate worker. Willing to go the extra mile. Put us, the client first. On time, Gave us contact number if we had any problems Saw the problem and went right to work. Answered all our questions and made some good suggestions about future maintenance.

The air conditioning repairman came to my home, saw I am a single mom and scammed me out of 320 dollars so far and is trying to get another 1310 bucks! I am in contact with a case manager with Choice Home Warranty and hope they fix this mess.

I have only been with Choice for less than 60 days and my pool motor went out on a Saturday. I had my normal pool company come over and check it out and he stated that my pool motor had gone out. I called my home warranty company and someone was out to replace my pool motor with a brand new pool motor within 48 hours! Not to mention the company that they sent was topnotch!

Other than taking 2 weeks to get service the guy was good. Second time I’ve waited a long time for service. First time I never got service on a roof repair. This time if my unit had not started working again I would be canceling service. The guy you sent was fine, very nice, fixed problem and left.

Josef helped me pick my plan and gave me the best deal he was able to for a Senior and Veteran. I appreciate the help. I signed up for 1 year and may later sign up for longer. He seemed very aware of what I might need. Thanks Again for the excellent assistance.

Quick response and assignment of service tech within hours. Tech was professional, efficient and followed up that ice maker was making ice. Highly recommend Choice Warranty. Monthly cost is reasonable for the various appliances and house issues. A friend and family member also use your service and highly recommend. Gives a home owner peace knowing Choice is a place one call away.

Received multiple updates from the company via text and email with time, location, and picture of the individual arriving. Friendly, honest, and fast. Had my issues for my claim and recommendation sent prior to leaving. I was advised of the procedure for installment and estimated time. Hoping for a quick turnaround here soon!

He came in and went right to work. Upon completion he left but asked to verify water filled trays and made ice. Very professional and was very knowledgeable. My first experience using Choice Contractor and a good reflection on the company. Quick response by Choice and assignment to business to repair.

Call Choice Home Warranty on yesterday June 19th to file a claim. The process was easy. Within minutes I got an email for the next day to fix the problem. I will highly recommend Choice Warranty! HAPPY CUSTOMER. Service promptness, no long wait time, CUSTOMER service is awesome! I was referred to Choice Warranty by a family member and I thank them so much. Me and my husband are really happy with Choice Home Warranty.

Choice was quick with response. Company replaced dishwasher part then came back because it still didn't work. Charged twice for service call. They stated different problem but it wasn't. Choice said they shouldn't have charged twice but still haven't got money back for second call. Choice states e-check for replacement as now company states part not available.

Not impressed with the experience at all. First, the contractor assigned didn’t reach out and wouldn’t pick up the phone for a week. I had to argue and stay firm with rep on the phone to switch provider. Second provider was much better and super responsive, but told me that the warranty didn’t cover my drywall that was damaged from water leak (outside water seeping in). However, I had to pay for the service call regardless. One week of waiting, $65 poorer and problem not fixed. So I am paying $65 for contractor to call warranty company. Terrible.

In Texas with heat index being 110, I have been without air conditioning for 9 days. I’m 72 with a heart condition and can not afford a motel. The AC company was very nice and did bring me a small window unit for one room, the temperature ranges from 80 to 85 in that room with it going constantly. A/C company said my unit needs to be replaced, Choice Home drag their feet and denied it. They told me it would be patched, if that doesn’t work then they will see about replacing. So finally after 9 days, I will have it patched today. A/C company is great, too bad Choice Warranty does not care.

In early June, I submitted a claim to Choice Home Warranty for a hot water heater repair. I was assigned a technician who was supposed to come to the house the next day. After repeated no show after now show of the technician, I am still waiting. I notified Choice Home Warranty numerous times about the technician not coming. Choice Home Warranty refused to assign another technician. As of June 19th, I HAVE BEEN WITHOUT HOT WATER FOR TWO WEEKS, still waiting for Harris Plumbing and Drain Care, LLC of Atlanta to come and repair my hot water heater. And, Choice has the audacity to ask if I want to renew my warrant services as it approaches at the end of the month. What do you think?

It has been some five weeks since we informed you of our plumbing problem and no plumber has been assigned, as we have with other services. We need a plumber. We don't have one to recommend. We have four contracts with you and want our sink fixed--with your plumber.

Kyle was my sales rep and he did a great job with everything. Very professional, courteous and helpful. He explained everything to me and worked with me on getting the best rate for my Dad. I put this contract in place for my Dad. He's 95 and has never had a contract like this so there was a lot of back and forth to get this done which Kyle took care of.

This was the second repairman. Many times, over better than the first. He listened to what I had to say. Answered all my questions. Very much more qualified for the task at hand. Very polite and he spent enough time trying/wanting to fix the problem. Clean/neat guy. Was great to talk with.

Was very pleased with your product. The rep that I spoke with was very informative and helpful to give us the best product for the money. Look forward to working with you. Your coverage is much better than other warranty companies. The price was great and the fact it is transferable is great.

In the past I had cChoice home warranty coverage and it was great. Since I refinanced my mortgage I decided to come back to Choice with such a good senior's policy. They couldn't have given me a better deal. I am so grateful for what they have offered me and the types of service that I will receive. I know that when I had it before they always gave fast service and a good service coverage.

I had a sump pump that stopped working due to our massive amount of rain in Colorado. My holding tank was FULL. I turned a claim in and was able to get someone out next day and fixed 2 days later. This could have cost me much much more. Thanks!!

The connection was fine and the agent was clear and audible. He answered all my questions and made helpful suggestions. The plan was transmitted shortly after a verbal agreement was reached. We look forward to the coverage and believe we understand its terms. We have nothing more to add at this point.

I called in to start a claim but unfortunately the person on the phone had so much background noise (people talking) that I was repeating myself 3 to 4 times. I just hung up and and filed the claim online. I prefer the human touch but it was not happening today.

Very nice and helpful. Gave me several different plan options before processing my renewal. I always get very good service from Choice. I will always recommend them to people. The vendors they send out handle everything very professional. Explain everything and get it all done in a timely manner. Thank you for your quick responses and appt scheduling.

The tech was friendly and knowledgeable. I would definitely recommend his services to my associates. He communicated all my potential issues and was able to come back and replace the unit since Choice didn’t cover it. If I need any further plumbing service I will more than likely be calling this company back to complete repair or replacement of any other items that fall in choice’s grey areas.

Just turned in claim (Sunday pm), unsure how long Choice will take to find AC professional to help older disabled woman. Praying quick turnaround as this is deadly - warnings of excessive dangerous heat. It's my unit as neighbors’ ACs are cooling fine. Thank you in advance for years of good service. Blessings.

It took some time to get a new fridge. But took almost two months which is too long. My wife is very sick with cancer and it didn't seem to matter to Choice customer service Staff. Your customer service Needs to expedite claims much faster. So in the future I won't have to wait two months to get my claim processed.

Niveda ** was the claims consultant and she was very well informed of the process and understood the claim challenge and worked to provide the appropriate claim reimbursement based on the product specification that required to be replaced. Niveda ** explained that CHW has changed the policy of like-to-like replacement, as my customers have complained of the replacement not atheistically fitting the kitchen, hence the policy of claim reimbursement has been followed and accordingly reviewed the official policy to validate the allowed claim for specific product features for the replacement.

I would rather talk to a human being. My air conditioner broke. I live in Florida. It is 95 degrees in my house. I could not talk to anyone which is no good when you live in Florida. I had to call an air condition man to come out and check it out. I am hoping you will help me when the bill comes.

I submitted the claim online and within one hour, I got an e-mail from Choice Warranty with an appointment with a plumber for the same day. The plumber, Pipepals came out on time and did a great job. He was very courteous and even showed me how to easily replace the cartridge myself the next time.

Lots of good experience. Only one time had emergency plumbing problem. I submit a claim, someone showed up from top notch. I was happy and while he was working someone from different company called and I find out I had two claim number with the same problem which I don’t know how this happened. I was charged $125 and never got pay back with two plumbing insurance. One for outside, one from inside.

As the first experience it went well except the time that I waited. Please don't expect me to judge you good or bad on the first time. I hope I would not need your service that much. I gave 5 star for this time because it was a very good service.

This process took 10 days to get someone here. 10 days of no toilet, shower or using water. I had to get mad to get results. The company you sent did awesome. The customer service is horrible. This should not have taken this long. Retrain your staff if you want repeat customers.

The technician and his assistant sent to repair my AC were awesome! Very kind and respectful and very knowledgeable about my AC problem. They took the time to explain and show me what they did to fix the problem and tell what the problem was. My house is nice and cool again!

Filed our service request online. Within 24 hours we had received an email and a phone call with our scheduled appointment. Alex from Continental Air arrived on time, very experienced. Spent time diagnosing our problem and fixed it pronto. Couldn't have been more pleased. Would definitely recommend Choice Home Warranty.

The tech who came 8 days ago was extremely polite, experienced and professional. I am still awaiting my system to be approved from CHW for all repairs/replacing needed and hoping this gets done very soon. The process has been a bit slow up to this point and I am lucky it has not been very hot yet where not having the system hasn't bothered us as of yet but I was expecting a quicker process.

Choice Warranty has been the best warranty company that I have experienced thus far. Their plan pricing, customer service, and claim process is one to speak on. I've had a great experience working with this company from the initial sign up to making claims, everything is A++++. I would recommend Choice Warranty for your home's warranty needs.

Both Tech Repairmen were prompt and arrived on time. Also received quick service with each repair. They called before arrival time and the repairs were fixed in a timely manner. I would not hesitate to recommend these two companies to my family and friends. Thank you Choice for using Quality companies.

The repairman was very professional and knowledgeable. He show me the steps of fixing the broken part and did a great job. Very happy about this experience. I will recommend his service to other people around my residence area. If something goes wrong with my system again I will ask for the same company to do the job.

Beyond the day I made a claim, I felt there was absolutely no effort to find a technician to solve my issue. Within 2 hrs of making the claim, I was sent an email offering reimbursement if I were to find my own technician. At that point, I already didn't feel like a customer being taken care of when they gave an option to put the onus on me to solve it myself. After 2 weeks, I sent to message asking where progress was on my claim; I was told they were still "working hard" to find a technician. After 3 weeks of nothing, I finally did take matters into my own hands; two phone calls, two hours, and it was done. Now, I can't get reimbursed simply for not following a lousy protocol with seems (IMO) made to reduce claims paid out.

The AC stopped working in the hottest days. The company that came out took 3 days to come. The said they would be there the day before then said they couldn't. They did apologize. Once they were here they fixed the problem. The technician came as promised at the end of his day.

Repair guy was prompt and clerical help convinced insurance company to replace the old unit. We formally had a washer with a faulty pump. Warranty employees are knowledgeable, prompt and helpful. Choice is truly an excellent way to get your problems with household appliances handled properly and promptly. Thank you.

The guy that came was so good and understanding. I recommend him 100%. Best experience with service. The actual Choice Warranty personnel was not understanding or nice. Choice needs to check their employees. Please work on hiring nicer employees like the actual service people. This service person was very knowledgeable.

This is the first time I have received a satisfactory response on issues referred to CHW. The company you sent for this request was excellent. The process of filing a claim with your company is very frustrating. This survey is as ridiculous as the attempt to deal with CHW. You need more technicians available to you in California.

I have dealt with Choice for a home warranty problem 3 times since I joined, and they have responded promptly and I was able to get a technician here quickly. Have not had any problems but only helpful service from Choice! Always prompt and the problem solved! I highly recommend Choice for your home warranty coverage!

Kevin, the agent, was informative, knowledgeable and quick. He answered all my questions. He quickly spoke to his manager to offer the best deals that were available. The coverage offered was exactly what I was looking to obtain. Their price was competitive to the market. I expect that the service will be as good as the sales team.

They sent Sears Home Repair to come look at it and they did but then I never heard nothing else from them. No email, no returning of my phone call, nothing and I still have a broken washing machine. I am very unhappy.

Placed order on June 3. First appointment June 13 no show. 2nd appt. June 14 no show. Finally 3rd appt the tech showed up. I was not contacted at all about the missed appt. If I was still working I would have miss 3 days' pay. But I had to change 2 doctors' appt for the 13. This is not how you should run a business.

I would recommend this company to anyone. Cody, my service technician was extremely polite knowledgeable and respectful of my concerns. The repair was successful and timely. The appliance guys are top notch and I would definitely recommend them for my future repair needs. Choice Home Warranty supplied me with what I believe was the best choice for my problem.

The gentleman that I spoke with this morning was professional and extremely knowledgeable about your product/services. I will highly recommend Choice Home Warranty to all of my friends and business associates. In today’s economy, having a home warranty will give a homeowner the secure feeling of being protected against large unexpected expenses.

The tech said the system had refrigerant. I doubt that finding since the system has an unlocated leak. It is still losing ground when it gets in the 90's. It used to do that in the high 90's and higher.

Nick from Kelly’s Plumbing was not only prompt, but made the repair in record time. He arrived at 11:10 and was finished before 11:30. He was aware of my hair appointment and made a point of my finishing quickly. I would definitely hire them again. I hope Kelly’s Plumbing becomes Choice’s go to company for all future calls in Fargo-Moorhead.