Choice Home Warranty Reviews

Just a note to say about the technician. He appeared to be knowledgeable. However, he couldn't fix the dishwasher, because of a part. This same dishwasher for claim # ** has been reported since 17 April 2023. I am not satisfied with your organization for lack of urgency. It was reported that the dishwasher need replacing, and your organization has not accepted the technician recommendation or replace the dishwasher. Apparently I might need to get a lawyer to look into this matter.

Prompt Appliance was assigned to our service request. They were just that - prompt. We had to adjust the time for arrival and that worked out for both the technician and us. He arrived and after working with the machine, he quickly identified the problem with the machine and submitted the report to Choice Home Warranty. Choice then recommended replacement rather than repair. We were notified of the amount offered for replacement and accepted the offer. At this point, we are waiting for the funding from Choice for the replacement. Other than the wait for the agreed amount, we are once again pleased with the service from Choice Home Warranty.

I was told an estimated time of arrival 12 to 2. Then at 3 o'clock I called because no one had arrived. Dispatch told me she would call me when they were on their way. 10 minutes later she called. Said they were on their way .. An hour and a 1/2 later I called because I still were not here and she said they were running late so what turned in to A 2-hour waiting period ended up being 6 hours. And then they could not get hold of Choice Warranty To get confirmation to do the work and now I'm having to wait 2 days later for them to return today.

My A/C Technician was prompt, courteous and handled the problem with my A/C on the day of my appointment. Other than it taking about a week to get him to come out, which was not his fault because of it being the heat of summer, I would highly recommend him.

I choose you for 24-48 hours service. It has been a nightmare from day one. At least 8 phone calls and hours on the hold including waiting time. Also, you gave ADT as an added incentive. This was also a nightmare. It took 5 appointments and misstated things after booking them to sell me more. Both services have staff or parts. Hoping my appointment for July 19th happens. The part has been here 3 days after diagnosis.

Dave from Hendricks came out to access my air conditioning unit, he was able to pinpoint the issue right away and explained the issue to me. As soon as it was approved he came out and fixed the issue. He was on time and very knowledgeable. I would absolutely recommend Hendricks.

The technician did an excellent job. They was knowledgeable and knew exactly what to do. They was kind and courteous and cleaned up very well when they finished. I would love to have them to do a job for me anytime. I hope the next time I need something done I can get the same persons.

This was a very good experience. Safa Garage Door was to come on July 11th. I called and they came the next day...on July 4th. They showed up on time, got to work promptly and cleaned up when they finished. It was very hot in the garage too. So far, the door is working very well!

I can’t say that I understand why I keep paying my monthly fee and the ever increasing copay for diagnostic/service fee. Very rarely does Choice actually cover repairs. If the fees hadn’t increased so dramatically, I would feel better. Corporate “inflation”. Potentially use YouTube and local businesses for lower fees to fix yourself.

If my initial experience with Joey is an indication, I will be very happy with Choice Home Warranty. He clearly explained my options, the coverage, and the benefits of the Choice Home warranty. I am happy to have the peace of mind afforded by this coverage. This is the first time I've chosen to have this type of coverage.

I am very skeptical of the whole home warranty deal, and I'm hoping that this company follows through on what I was told tonight. I was told that there are no deductibles on repairs or replacements, only a $75 service call fee. Because I am a disabled veteran and I started the policy on the 4th of July my monthly premium is only going to be $43.75 per month. As I said, if this company follows exactly those terms as they were put to me, this is excellent warranty coverage for my home.

The company for the Attic fan showed up quickly. The Vac system is taking longer. But I'm sure they will show after the 4th. Getting customer service was quick. Everyone was pleasant and professional. Just waiting for the Air condition Service. If they hold to the contract there should be no problems.

This repair call was my first experience with Choice Home Warranty after signing up with them about 4 months earlier, after ending 22 years of warranty service from American Home Shield. The technician Choice selected (L&F Services of Huntsville; David) was prompt, courteous, professional, and thorough. And while the tech was servicing one unit, he noticed an issue with an adjacent second unit, and serviced that unit as well. We are very pleased with the work performed and both units are now operating as expected.

It’s been almost 3 weeks since I’ve had someone come out to address my issue. I’ve had to pay the fee twice and the work order was closed but never resolved. I found this out by looking online because the last plumber said he was waiting on authorization to complete the job but he never heard anything back. So I put in another request and then was told by the system that it could go through because it was the 3rd request for a water issue. So I had to call in to have the agent do it for me and she was telling me that she would handle it for me. I just would have to pay the fee when they arrived and I told her I don’t feel that I have to pay another company a third time for what the second company was just waiting on authorization to finish and fix. I want this resolved quickly because this has gone on too long. I’ve been operating without hot water in the house.

George was a great representative - he made this "usually" complex and confusing sale quite easy...He representative of your company...He made sure that we received the best price...When he first called, I was in the middle of Making and Offer on the house in question. He agreed to call me back in 30 minutes - Which he did - and we completed the process and received a better monthly price and a better lower "per-service-call" fee...Overall, George took great care of us and I would recommend your company based solely upon my experience with your Rep - George...

Each and every person I talked to was either rude or you couldn’t understand them. Kendall was the ONLY one who was polite and actually spoke clear English. I was already hot and irritated because the AC went out (central TX) but she was so polite and understanding. She got it to where I could get my own tech (which I already had one on the way because this was 7/3 and waiting their 24 hours with two elderly disabled people in my home was not an option). However my claim still got denied. Apparently your AC capacitor going out in TX isn’t “normal wear and tear”. I do NOT recommend Choice and I have made sure my realtor knows as well so she can warn all future home buyers looking for a warranty. Paid $1485 for absolutely nothing… VERY UPSET!!

I was worried that I would have to get a new range due to its age and tech could not find the part. Thankfully Choice was able to find the part and have it delivered to my home. All I have to do is call the tech once the part is delivered. Steve, the tech was very professional and knowledgeable. Thanks Choice.

The Person who doing work is fine. I was told that I would get a phone call from you about my claim if it was approved. Never received a call. I saw an email saying my work was complete but no work was done. The guys was waiting on approval. So now I have to wait additional time to have my issue fixed. There is really no communication between customer and you.

My Service was the best. I reported my service was out on Thursday. The company communicated with me letting me know they were located a technician. My technician came on Monday and he was awesome. He came in, replaced the part in like 15 minutes. The old warranty company I was with their technician were horrible

Alpha plus was prompt and efficient… The technician thoroughly diagnosed the issue and resolved it professionally. He also provided me tips on routine maintenance of my water heater. I would recommend them for water heater repair. They are honest and provide expert service. They carefully diagnosed the sensor lockout issue and installed a new sensor, which resolved my issue.

Electrician provided was knowledgeable & performed the necessary repairs in a timely manner. Very professional! However I must report an issue that is a huge issue with your company; it is impossible to get through to a knowledgeable employee to discuss my issues before getting cut off or transferred to another department where the call is dropped. Believe me it doesn’t just happen once but multiple times. There has been a time when your company was closed and customer is referred to online completion of a claim, just not the way a customer for many years or just a new customer should be treated!

Very professional, explained the coverage and how the warranty works. I would have liked the conversation to be louder so as to not have to ask him to repeat so often. He gave me time to discuss this with spouse and returned call as agreed upon. The rep was courteous and respectful, and explained why it was a good idea to purchase the warranty for peace of mind if something should break and need repair or replacement

Garage door was not covered in warranty but was sent a repairman out anyway. Everyone was confused. They performed the repairs needed so I can get my door operating. They were very professional and did some amazing work. Thank you Safa Garage Door. Highly recommend this company to everyone. Great job guys. As far as the warranty company i give them a zero for wasting everyone's time.

The service tech from Goodman HVAC was amazing. Very knowledgeable and friendly and tried many different things, not only to fix the known issue but also to improve system performance. Stayed around to make sure everything working and made sure that I could follow up with him as needed. I would highly recommend Goodman HVAC.

I have had three issues since first deciding on Choice. All three were promptly attended two and repaired without question. When I call the representative makes some inquiries about the nature of the issue and then advises me that a service representative will be contacting me as to their time of arrival which is usually within a day.

Every time someone comes out, the issue is handled even if you have to come back. I’m glad I signed it was Choice warranty. It has really helped me save a lot of money. The companies that deal with are usually very good. Love people they come out. Take good care.

Choice Home Warranty doesn't want to cover any claim. They always seem to have a way out. Had three homes covered by them and going to American Home Shield after a not being covered after having to replace an entire HVAC unit. Receive no followup when they can't find a service provider. The company sucks.

My dryer stopped working and we thought it was the heating element. A Sears technician arrived early in the day as scheduled and promptly diagnosed our problem as a circuit board that would need to be replaced but is no longer made (and the dryer is 18 years old). He spoke to Choice and they agreed to replace the dryer, which means they gave us money towards buying a new one. At first, I opted for the Lowe's gift card but then realized it would take up to 30 days to get to me. I called and they switched it to a check instead which allows me to buy a dryer and know some of the price will be compensated (about 2/3). Not bad for an 18-year-old dryer!

My service tech arrived and got to work solving our problem without having to come back. He was respectful, friendly, and knowledgeable. We couldn't have expected any more for a first call. I am satisfied.

I am pleased dealing with Chantel ** (most helpful), but I feel the resolution to my dying microwave was less than desirable. Instead of replacing my microwave, I am given a e-card voucher to purchase and install myself. The amount is inadequate to cover even half the expense. It is very discouraging to have a company to act in this manner.

Contacted Choice Home Warranty on June 27 and reported my problem with my A/C. It’s July 4th and no one has shown up yet!!! I called three different times and the response was.” We’re trying to find someone to assign your claim to!!! Pitiful and unprofessional. I’m very disappointed in your company after paying for a three-year commitment. I’ve been ripped off!!

He was knowledgeable, quick. He knew what he was doing and it didn’t take long. He was nice & respectful. I didn’t have any problems and he even went beyond to take pictures of the damage that was caused from the source of the problem. He said he would submit it to see if the warranty would cover it.

It was stunning that a company 75 miles south of me accepted the repair. There are MANY companies in my area and not one would accept the job. That tells me very few want to work for CHOICE. Why does CHOICE have so few to no companies in the immediate area of Harford County???

I believed that my warranty would either fix or replace an appliance in my home. I had a previous home warranty with Sears. They replace my high quality dryer with the cheapest on the market. It did not have the features of my old one. Do I switched to Choice. I was told this would not happen. Am appliance with the same features and similar quality would replace an appliance that could not be fixed. Instead, when I was told my washer would not be fixed Choice Home Warranty told me it would not be fixed or replace. I was told they would give me $300. What a horrible experience!!

I spoke with Norvette at 4:00 pm today and she confirmed that I would be getting a reimbursement on some of my cost from the first garage that broke 2 weeks ago. I assume an email will follow that will allow me to submit the invoice as I went into an old email and it did not allow me to attach it. Norvette understood my dilemma and determined that I should be reimbursed a portion of the cost.

Tracey ** was excellent during the discussion of what was covered and how the total home would be covered based on my special needs with a mother-in-law suite. In addition, she was excellent in discussing extended coverage allowing more savings over time. Also, other rating sites gave Choice excellent claim coverage remarks.

I was asked to provide a review and rate my experience with CHW. It is with great satisfaction that I now get to post my dissatisfaction with the process I had to endure for the servie I was promised. On two of the three times I attempted to request service, I was stonewalled, put off with referencing the "Contract You Signed" and forced to wait for days for help. Only with great effort and continued plannning with many questions did I find out I was told things that simply weren't true. OR was told things that simply put my in a revlolving door of waiting. OR told to find my own service people and front the bill myself and hope that I wasn't then facing them not paying the claim for whatever reason you might have found "within the contract".

They have helped us so much! replaced our washing machine, and any time we have called they have had someone out here to help within 24 hours. It's also really easy to get in touch with them as their automated system Is incredibly easy, you don't get stuck having to call back or continue to press ) to speak to representative! We love Choice home warranty.

I talked to Albert and he was very friendly and was able to answer all my questions. He also gave me what I think is a very good deal. The only complaint is that he did not mention that If I cancel in 30 days or after the refund is reduced by a service fee. Not sure how much that is.

The Agent, Shawn, provided a very thorough summary of the home appliance warranty features. He was well versed in what was covered in the various plans that were offered, discussed various discounts based on age, Veteran, teacher or other professions. Facts about the technical staffs providing the services. ROSS

I was pleasantly pleased with the company because I have a six month old grandson who is on a breathing and heart monitor and needs cool air to breathe. I told the person from this company and he rescheduled me for that day, Friday vice Monday which was what he had open. I thank him for accommodating me. The outcome was not very good though because he could not get an answer from Choice Warranty so we had to stay with relatives until the claim is approved, if it's going to be approved. The technician was very professional, friendly and knowledgeable.

The tech came out, evaluated the problem. I received a notice that parts were ordered & installation was set for June 30th. I still have not heard from the service company & cannot reach them by phone. I am not happy that it's taking so long for repair of my appliance,

Temp changers did an awesome job. They were very professional and informative. I appreciate the work that they did. I highly recommend their services to anyone that needs them. Choice home warranty I am glad that I chose you all for my home warranty needs. Thank you you for providing home warranty services for my home. So, far I have only had good experiences at this point.

I took picture of new part which looks very different from original part. No receipt, no part number, no information. Your service provider was nice, but he says that you do not give receipts. I want one. I will give you 5 business days to provide a detailed receipt with part number. If you fail to deliver I will give you a bad review for being unprofessional. What are you trying to hide? Installer could not find complete instructions on install and ground line, etc. SLOPPY SUPPORT.

I am hopeful that my experience with your company will be a good one in the days and hopefully years to come, but I have to be honest, initially, I almost told the representative to forget it because he would not stop trying to sell me more stuff. He was relentless. Then he put on another guy with ADT security, and he was just as bad. I hope your company is a good one, but please knock off the sales pressure--good grief!

I recently made a claim for my AC to be repaired. The turnaround time from when you make a claim and receive service is ridiculously long and inhumane. Be prepared to keep calling for updates. Their policy holds that a claim can sit there 24-48 hours before it is picked up by one of their contractors. Then you have to wait until the contractor calls you to get an actual appointment. Imagine having to wait to get your AC repaired for that extended amount of time in Texas heat weather above 100 degrees Fahrenheit. I waited for 37 hours to get a call back and would have to wait for 2 days for them to actually come in and service my unit. I couldn’t and was forced to call someone else instead. I had to pay out of pocket without being reimbursed. According to them I was not eligible for a refund, since it had not been authorized.

Greg ** was a pleasure to talk with. He did an excellent job explaining things. He was very nice and courteous. He made sure I had all the discounts for the plan that was best for me. If all the employees are like him, I will like working with this company.

We put in the claim for our garage door and the company called us the next day to schedule our appointment. The technician, Kevin, was very good and fixed the problem quickly. He explained everything that he had done and what problems we might encounter in the future. Our garage door has never worked better. I would recommend this company and especially Kevin to anyone who needs their garage door serviced or repaired.

Tracie ** was knowledgeable, helpful, and nice in helping me start with the program. She explained enough for me to get the warranty for two homes. Choice Warranty's program seems to be the right program for my needs at this time.

Been two weeks waiting for someone to call me. I called them every day. Was told to wait. Now they say can’t find a plumber so I called the first one and they are coming out. Now I have to pay for it. What is the use of having this?

I signed up due to my air conditioner going out and received notice that my claim was denied and I further find out I have to wait 30 days to file a claim. That’s crap. If I’m going to start paying for something right now, then I should not have to wait to get someone out to fix my air conditioning system especially when I mentioned that I had the flu and passed out from the heat. Customer service is definitely not what it used to be. I’m just going to cancel and just say screw it, this is how life is and it’s all about the money, not the customer.

Our A/C went out on a Saturday (100 degree), I initiated the claim. Within 3 days a company was out to fix it. Only downfall was timeliness of communication of status. Once the ball started rolling, we had a great service experience. The company that was contacted was excellent all the way around. Thanks Choice Home Warranty and Anytime Heating and Cooling for taking care of us!

Our Gas oven was not always heating up to the set temperature, or sometimes displaying an error code. After reporting the problem to Choice Home Warranty, they arranged for the technician to come on the following day. He arrived on time, was professional, friendly, and replaced a part which fixed the problem. We were very pleased with the speedy and efficient service.

Service was scheduled right away after I called them and told them of my dryer problem of which is the temperature control switch is not working. The customer representative was so nice and very polite.

So happy to have made the decision to sign up for the warranty service with Choice. I recently made my 1st service call, and had an amazing experience. Your dedication to excellence speaks volume. I'm extremely Impressed with the high quality, prompt service and timely delivery. I commend you for the outstanding service.

I appreciate the tech that came out on Saturday. The first tech that came out on Monday was disappointing. Although I had to wait days before service was rendered I am grateful. The second tech explained what was happening with the AC unit and worked his magic...all I can say is, I am very cool now! Thank you!

Our largest HVAC systems kept cutting in and out and would not cool the house. Called Choice and the HVAC tech put in cool coolant of which the system started working correctly and has been cooling the house ever since. Great job by tech. Hopefully Choice will be as responsive in sending out great techs in the future.

United Appliance Repair sent a wonderful repair technician. I was concerned because I had lunch guests coming. He found the problem, fixed it and was in and out in 15 minutes flat well before my guests arrived. The repair was great, quick and completed on time.

The tech showed up at the scheduled time. He told me within minutes he knew what the issue was but was worried he wouldn’t be able to get the part because places were closed on Saturday. He was able to quickly locate the part. With all those obstacles he had my ac up and running very quickly.

I was reluctant to purchasing a home warranty and did a survey. Most people highly recommend Choice warranty. I decided to purchase a policy. Fast forward 3 months. Hot water heater cracked and as soon as I called a technician was at my house within 2 days…took 2 days to approve. Very pleased.

I have not been pleased with this service since I got it. I bought the spa after explaining to the guy exactly what I had. He audited me. It would be covered. When the heater went out they told me it wasn’t covered. Next my furnace started acting up. They sent someone out that replaced a part but that caused something else to go out. The tech Warned me that it may not work right until the other part is replaced. Choice is now saying it’s not normal wear and tear. My furnace is over 25 years old.

Best technician y'all have sent out by far. I wish all a/c to go through him. Amazing service. Great attitude. Was very knowledgeable about his field of work. Very hard working and willing to work with you time-wise. Will recommend his service to all I can. Overall very satisfied with my service.

Easy to put in the work order. I wish we had better communication with the service people that did the service. Left a couple of messages and text to the company with no response. The service was completed professionally and respectfully. I was pleased with the completion of the service.

Before we made the claim, we tried solving it ourselves, but we are glad we did, because without the great knowledge of the electrician we could never done it. He found the issue and solve in a swift manner. Great service, we are very pleased and grateful to have Choice Home Warranty.

We called about a ceiling fan. The tech came out and replaced a 52" five blade fan with a 40" four blade fan. When we complained, the tech said, "That's all I've got." We called Choice to complain and have them rectify it and they said "Read your contract" over and over again. They said we accepted it so it's our fault. We didn't accept it, what were we to do, have him take it down and be left with nothing? So now we are former Choice customers and happily with one of their competitors.

The tech was great but the process was frustrating. We could never talk to a person and had to reschedule twice due to sick calls - this resulted in us having to take 3 days off for the 8am-5pm window that got canceled halfway through the day. We have made this comment and still have not received a response about this concern. We have also tried to talk to someone about the warranty that we have on another house and we have gotten no response.

I am pleased with the response choice provided for my failed AC repair. The approval process for the spare parts was quick enough to make the repairs before the summer heat got stronger. There were some delays from the technician side to get the parts; but I feel, Choice did their part in accelerating the process. Overall, I’m happy with the service I got. :)

Icemaker not repaired. Technician said low water pressure was the problem. Technician was hard to understand and translate. Thought he would install new icemaker but that was not mentioned. Sold me a cap he said I needed but just seemed to be cosmetic. Mentioned a heater was needed to loosen ice. Seems this should be part of the icemaker.

My sales representative from your company is Jascha **. This young man knew exactly what I wanted. He was very polite, informative, and courteous to me. I am very pleased to do business with you because of Mr. **. You are very fortunate to have him. Your Home Warranty fit my purposes to a "T", my only wish is I could have used you when I bought my home. Thank you. KD **

I’m pleased with the service and feel more on top of any situation. The person to whom I talk to you on the phone unfortunately I did not get their name my mistake that understanding and apt to quickly explain anything that I had questions about. Patiently explained the services and the items this plan covered.

The moment I was looking for a quote, I received a call from the salesman Mohamed who was very friendly & clearly has put every effort to accommodate my request. He kept sharing his knowledge until we managed to close the deal. I look forward to working with Choice Home Warranty.

Nelson, the technician was excellent but the one issue that I had is that we had to wait 5 days before any service was provided. My wife has a disability and the heat was very difficult for her to deal with. The temperature in the home was nearly 80 degrees which made it very unpleasant.

Called Choice Home Warranty. Reported our Problem. Received email from them with steps to take for having a Qualified Technician come out to our home the next morning. Said they were looking for a Qualified Tech. Next day another email stating I could obtain a Tech. ourselfs which we did. The Company came out that same afternoon. Repaired the unit. Was Terrible for us to go near TWO Days without the A/C. We made it and are so Thankful that all is back to normal now. CM

Well, so far I rate a 10, but, I need to hear from someone about what to do about my Microwave getting replaced since it can't be repaired. Technician was Awesome, very knowledgeable. Haven't heard from anyone since he left though.

The technician was very knowledgeable and in less than an hour the door was working properly. However less than 2 hrs later it was doing the same thing it had been doing before he fixed. We are going on vacation and I need this door fixed. Please have someone come out ASAP so I can go on vacation and be at peace.

AC went out about 2am. Did a claim online, woke up with a email about a appointment. AC repair guys came quick. Job don’t even take a hour. I didn’t have to suffer the heat too long. First time making a claim. Been having this service over a year. Very satisfied.

This contractor was good. He came, thought he fixed the leak, but when I discovered it still leaked, he was out the next day and was able to fix. It took Choice Home Warranty sucks! Took them almost a month to find this plumbing company. I have been waiting almost 6 weeks for an air conditioner company to come fix my air!

The technician was fast, reliable and courteous. I would recommend to family and friends who need a quality service to help out with their heating and ac. My house is now comfortable and back to a great place for me and my family to stay. Thank you for providing such quality work for me and my family.

John ** was awesome. He did a Great job. He was Dedicated to finding and correcting the problem. He Goes above and beyond any hvac tech I previously used. I highly recommend him and will definitely use him again. Best vendor Choice has ever assigned. Air Tillery is a winner. Thank you for stepping up and improving your vendors.

Joseph arrived promptly, and determined the problem. He drove to get the part needed, which was 20 mins away and returned quickly. He installed the new part quickly and cleaned up afterwards. He gave me advice on the age and how best to use the appliance. He was knowledgeable, skilled, respectful, and worked quickly.

Not happy with Choice Home Warranty. The worker who came out was very nice, but also late. If your Warranty doesn't cover most anything that has to do with your garage door, then why do you even put that it's covered when its clearly not. They are good to cover small things but nothing major. So I get to pay the 900.00 dollars along with my service charge out of my own pocket. Probably won't renew.

I didn’t realize they send out an electrician first to access if the situation is covered , then the electrician notifies Choice of their discovery/findings then Chase decided if it’s covered , then the electrician will come back and either charge me (if the issue wasn’t covered) or not charge me if it is covered . I guess it’ll resolve itself eventually …

I have been calling to find out how long we wait for a part for my washer (it’s been since the first week of June) before another option is presented. Motor is on backorder with no ETA and everyone I get in the phone reads a script and ignores my question. How long do we wait? I have no washing machine.. I’ve had a few claims in the past and never had this kind of experience.

The service was awesome! I will continue to stay with Choice Warranty. Justin was a great contractor.. He had to come out 3 times but he got it fixed .. I was very pleased.. Thank you so much for using Olympic Air Conditioning. So thank you again For a great service.Thank you. Thank you ..Thank you

My light fan and outlet all went out, called Choice and received immediate response they were getting a repair person. The next day they informed me they could not get anyone free, I should find an electrician and they will pay, minus my deduction. Next found one and the repair made. Same thing happen last year when our air went out, only they found one and everything repaired the next day. This company is great and I would recommend it to everyone. Forgot another incident where an electrician was needed, another fast fix and he had to walk all over the house to find the fault. If CHW will release the invoices I do not mind. They have proof this information is correct.

I was very pleased with my experience. The technician that was sent out was very friendly and knowledgeable. He didn't prolong the work. I appreciate that. He was very honest and not trying to get over on customer. He cleaned up behind himself and explained in detail what was wrong

His name was Boris. He was on time. He was very knowledgeable, professional, & friendly. He was efficient & fast. But Choice home warranty has denied my claim. I’m very upset have have their best plan & I know it is covered. It is for water pressure regulator. It’s on my property within the warranty parameters.

Adrian ** helped me sign up. He is most helpful, courteous and gracious. He obviously likes what he is doing and is good at it. He encouraged me to call him for an assistance I might require. He also requested I refer any friends and family to him. He offered an additional month of service for each referral.

The first tech that was scheduled did not have a contractor license. Then had to wait another week to get another tech here. James was the tech the second time and was very nice. He diagnosed the problem right away and repaired it. The air conditioner is working fine now in time for the 90 degree weather.

I put a pool claim in and didn’t get anyone to my house for 58 days. I called everyday and they keep telling me they are working on it. Finally got someone to look at it and the company denied my claim even though the pool guy said another part needed to be fixed because they waited so long to fix it. I also heard that they denied 90% of their pool claims.

We had a few problems in the first year with Choice Home Warranty. All were remedied...thank you! Your customer care agent LaTasha is the BEST! Not only did I renew my policies with her but I added another. She really knows what she's talking about. Thank You Tasha W. for your kindness and knowledge of your competitor. I wish more companies had such competent employees!!

Toilet stoppage, they were in and out in less than 10 minutes. Very friendly and professional. The first plumber that came, declined the job, so CHW sent another Plumbing service and they were wonderful.

Awful experience. Nothing is covered, and they still send someone out to your house knowing the item isn’t covered so they can charge you more money on top of you’re already paying. Once our warranty is up, we will definitely not renew. I can’t recall a positive experience with your company.

Excellent job! The Triple Crown Maintenance plumber phoned ahead to let us know he was on his way. He arrived within the time frame, determined what was causing the clog, and cleared the clog in the sink. He was very personable and he did not waste any time. I would highly recommend him to my friends and neighbors.

Choice Home Warranty is TRASH! My dryer was been out sense May and my claim has been reassigned 5 times. I've spoken to several service reps and my claims just keeps getting reassigned. This is ridiculous! One of the worse parts about this situation is that they schedule my appointments before calling me to confirm if that time is good for me. I’m about fed up with Choice Home Warranty.

Carla was very knowledgeable and helpful, answered all of my questions and concerns. She offered me a 3-year plan but I was not interested in it. I feel better having a Choice Home Warranty so that I can have peace of mind. Hopefully I won’t ever have to use my coverage.

I received a call from Choice Home Warranty today and it was by far a very good experience. I was treated today like I as a consumer really mattered. I was offered a better price from what was previously offered and a promise for better service from my current home warranty. I would highly recommend Choice Home Warranty to anyone. Thank you for reaching out to me today. You calling me was a God send for what I was experiencing from my other servicer.

Contact with Choice was easy and they promptly replied with an email. I was able to quickly see the status of my claim and track my claim. Easy to do business with this organization. This being a holiday weekend, we will just wait and see if/when service provider schedules a visit.

Issues not resolved, excuses have been given for the same. Generally responsive till when there is heavy lifting, the excuses come to avoid doing the right thing which may be expensive. Please improve on your generally good responses. Please repair hvac or replace. Please call at **. Please the tenant has a young child and we have had to install temporary AC unit till repairs done.

Greg from Repairman, LLC was FANTASTIC! He was patient and cared about the solution to the problem, not just finishing quickly. What he thought the original problem was, ended up not being the actual problem. Greg showed extreme detail and continued to work on our icemaker until he found the correct solution. He even asked us to text at the end of the day and let him know if it were working to our satisfaction.

The tech came out and evaluate the garbage disposal and determined that it needed replaced. He contacted Choice Home Warranty and they agreed to pay for the job. He was very professional and done the job very efficient. Matt needs to receive a raise for what he did and I would also give him a bonus for his professionalism.

Had a pleasant experience with customer service when I signed up. Agent was very informative and answered all my questions! I was very happy to get rapid response by email for contract. My daughter is with this company and is well pleased with her experience!! My son had this company in Nashville, Tennessee and he had good service!

I had a toilet leak. I submitted my new claim online. I got a repair person assigned very quickly. The repair person called in a timely manner. This person came to the house in the timeframe given. This person was also professional, kind, and efficient. I’m very pleased with this experience with Choice Home Warranty.

The plumbing Technician from J.R. Plumbing Company was prompt, knowledgeable, and efficient. He arrived at the appointed time as scheduled. He was able to identify the cause of the continuous dripping of the faucet and was able to resolve the problem right away. He did an excellent job in fixing the leaky faucet in my bathroom.

Purchased home warranty program, paid one year in advance and was told cancel anytime, no penalties or fees. First attempt at service call Choice could not find tech so was told to find my own and they would reimburse. Paid twice the agree service fee to get a tech who diagnosed problem. Choice refused to accept diagnosis unless in their format. Tech company refuses to fill out all their forms but offers to send diagnosis. Choice refuses. Choice refuses to reimburse the service call. Asked for management, get same canned response, "We will not reimburse, we will not accept diagnosis or estimate in any form other than ours." Asked to cancel policy, told I will get less than half what I paid and less a $50 early cancellation. STAY CLEAR.

The process of putting in a claim was seamless. I was very surprised given the current customer services these days with other companies. I love your automated system that picked up everything I said and instantly, an appointment was made and sent to my email for the next day. Sears Appliance was excellent. I didn’t know they still existed.

Our washing machine is about 6 years old. The lid won't stay open. There are cracks near the base by the hinges. In less than an hour our claim was denied claiming it isn't "normal wear and tear". How the heck do you know that? Just what exactly are we doing to a washing machine lid that isn't "normal"? It opens - it closes - that's it! Has anyone considered it might be a manufacturing defect, or is that on me too? I am completely dissatisfied with this decision and will appeal it. If my appeal is denied. I will be looking for another home warranty service. This is ridiculous!

I have issues with my dishwasher and file a claim. Choice Home Warranty acted on it quickly and send a reliable and knowledgeable technician within 24 hours, who corrected the issue satisfactorily. Loved the service provided by Choice Home Warranty company. I am so happy that I hired them for all my home maintenance needs. Thank you Choice!

My air conditioner wasn't working and Sears service person came out and did what he could, but told me it needs replacement parts that are still under warranty, so CHW refused to replace the parts because they're under warranty. But then the air conditioner started cooling our house and now it's working good like it use to. So I'm pleasantly surprised.

Waited 5 days in 100 degree heat to have someone look at my AC, I would assume a home warranty company would had more resources and maybe be a little more helpful in timelines, but technician finally came and no problem with Sears. Did a great job and got my unit back running.

Very knowledgeable and professional. First, he arrived to my home the time that he said he would. Secondly, he explained what the problem was and the solution to repair. Thirdly, the repair time was awesome. I am going to request this technician for all of my future AC repair needs.

Myles was very courteous and patient answering all my questions. He was very thorough and provided me with the valuable information on the senior package. Even though it made my heart race to spend that much money at once, I opted for the 6 year senior package. I knew it was an excellent offer.

I found your company by Googling another company is was familiar with. Yours was rated ahead. I will say that the projected cost was more than $100.00 less than the cost of this policy. I’m happy about the final cost and product and dealt with James. I was annoyed though to receive numerous phone calls and emails from other sales people. James tells me that by tomorrow those calls/emails will stop. I sincerely hope so.

1. Poor, non-reliable vendor. (Assigned technician No Show. Then rescheduled me 10 days out in excessive heat.)

Easy sign up, hassle free. I looked online and requested an amount for a home warranty. A person called me the next day and set it all up. It went very smoothly and I got signed up that moment. There was no pressure. I got what I was looking for at an affordable price.

So far my experience with CHW, has been good so far, CHW responds quickly with claims and that’s very important to me. I plan to continue using CHW as long as I can get my repairs done in a timely manner. Thanks for all you guys do for my family and I.

Tech/owner of the A/C company is wonderful. Is fast and courteous. Knows exactly what to do and gets the job done quickly. There was an issue with scheduling one from the home warranty but the technician took care of the ticket right away and apologized for something that wasn’t their fault.

Where to even start…I have nothing but amazing things to say about Choice Home Warranty, my dedicated Account Representative David **, and the vendors Choice has chosen to align themselves with to help my clients. When I have a Seller consultation, 99% of the time there is absolutely NO question that they will provide a Home Warranty to their Buyers. It is the way I explain the value of the warranty now and in the future. Most of the time my Sellers also agree to add-on services as well if their HVAC is older or if they have a pool… My Buyers LOVE that I write in a home warranty to protect their investment.

I didn't feel pressured at all to purchase the Choice program. We've been concerned that our aging appliances could let us down unexpectedly causing a big financial requirement. We're ok with everything working in great shape at the moment, but, it's time to realize it isn't always going to be the case. This takes the concern in the future of any sudden failure that we needed to protect against.

Just enrolled in a 3 year service contract, as the sales rep Noah was extremely professional and knowledgeable, taking the time to thoroughly review contract/coverage details, as well as offer great savings and answer all of my questions. I’ve shopped around with major competitors, Choice offers the best coverage for the price hands down! Thanks again Noah, appreciate all of your help!

Very pleased with the service I received from the technician. He was on time and resolved the problem we had with the air conditioner. I would highly recommend him. He also recommended we clean the coils for more efficient service. He was able to perform this job since he had time.

I called and asked him if he would answer some questions from me...he did! He gave me good prices and now going to send my daughters to him!! Wonderful!!!! I explained what I just did with him on the phone. I told them I wish I had known about this company 50 yrs ago!!!

Patricia ** handled my claim perfectly and I thank her very much. She was professional, patient, with an old man who was not computer savvy, and coached me through the process so it was easy for me. I had never uploaded anything before I was getting frustrated, but Patricia never let me quit. You need a lot more Patricias in your organization!

This technician responded quickly and effectively. Showed up when they said they would and provided good service. We appreciate knowledgeable and prompt service. No problems. Kept appointment time and did a nice job.

Technician was excellent and professional. Because Choice offered reimbursement rather than finding a repairman for me, I got to choose a local company which was able to come to my house the next day. This is much better than having to wait sometimes as much as 10 days for them to find someone.

Jim with Butler Plumbing and his team have been the best each time we have had them out for service. Jim is very knowledgeable in the area of plumbing and will offer ways to prevent hazardous. He usually has a trainee with him, that learns lots. We highly recommend their service to any future customers experiencing plumbing issues.

So far I am happy with the purchase, however, I will see if it remains that way in the future when/if I need a home appliance repair. I am with American Home Shield currently, and I have called them for a plumbing issue, however, they couldn't send out a plumber for 5 days. By then, I don't know what damage would have happened to the walls in the basement. Not HAPPY AT ALL! My brother fixed the problem to a certain degree.

When I contacted Choice Home Warranty For service on my A/C I was not aware that my a/c was still under warranty with the company that installed it! Your tech advised me of that and I had the original installer do the repair! Your tech was courteous, and helpful and explained that they would not be paid for service on my a/c when under warranty with installer. They saved me a service call fee for nothing!

He was excellent on telling what was going on with my unit, was on time also. What I am not please is with the results I got back that this company that I pay for unexpected issues that come up one's life that you’re covered. Well I feel like this is rip off to customers! 65 without air. 100 degrees in Texas!

Assigned company did an excellent job, was on time, clean, resolved the problem and was pleasant to work with. Original problem had us going through 30 gallons of water an hour. Thought it was a leak under slab and fortunately was not. We are up and running before the 4th.

My first request with Choice and things went very smoothly. Mr. ** did a awesome job in replacing my garbage disposal. Very thorough in the installation and displayed lots of professionalism. They called to confirm arrival and true to timetable scheduled. A special thanks to Mr. ** for a job well done.

This tech was professional and kind in his approach. He had done work for me on another appliance and did an equally fine job. He came within the first two hours of the 4 hour window. I didn't have to wait all day on him. He did a thorough job on the appliance. He found the problems, made the repairs, vacuumed out the dryer and had it going within 1 1/2 hours. I would recommend him to my friends. But to recommend CHOICE not feeling good about the two previous times I've had to call for repairs.

Technician from Lone Oak Heat and Air was very good, but CHW was not very efficient getting service out here. Think maybe because we are rural and high need time availability was not there. Overall problem taken care of. Still not sure the premiums are worth paying, but so far it has.

The Tech was great once he got here. Issue was originally scheduled for 6/23 and had to reschedule for 6/28. No one notified me that he was not coming on the 23rd. Once he got here all it was quick and easy. Now waiting on CHW to work out the final payout. Overall process took over 3 weeks from reporting the issue.

I would recommend the techs but NOT this warranty company, Denied a claim citing that my "coils were dirty" when they had been cleaned less than 5 months prior. I will not recommend Choice to any of my associates. I have been diligent of maintenence, I even hired my last home warranty American Home Shield, company guys to do the preventative maintenance.

Placed service claim due to AC was not blowing cold. Technician call and confirmed arrival time and kept me informed of all things he was doing. Air is good now. The only issue I had was the delay in receiving the message from Choice to when the Technician would be coming.

Our repairman, Shawn ** was very friendly and professional. He was very knowledgeable about refrigerators and we were happy with his work. Turns out our problem with the fridge was very minor but he recognized what it was right off. Great job! Would recommend his services to anyone at anytime.

Very professional and knowledgeable. Came in and found the problem quickly and let me know what the problem was. Also let me know what my copayment would be upfront. I am very satisfied with the service so far. I would recommend Choice Warranty to anyone that doesn’t want to pay out of pocket.

Phil M. Was very helpful during our conversation. He was very friendly and professional. I was actually thinking of going to another company but he was able to convince me Choice was a better option for the price!!

The technician was friendly, punctual, and very helpful. My actual appointment was scheduled for Friday, but on Wednesday the technician called because they had a cancellation, and they were in my area. I was thrilled because the timeframe I was given for Friday did not work with my schedule. Now my air conditioner is working again!! 2 days ahead of schedule!!

My claim started on 6/17/2023, and on 6/24; 7 phone calls later I received a replacement notification. It was a gift card to Lowe's for $484.00. First of all, I was not sure I wanted to go to Lowe's nor was I given any alternative. After getting a number from the Better Business Bureau for a CHW claims representative, I was told that I could be reimbursed with a check that would take 4-6 weeks, or a gift card which would take 2 weeks to receive and CHW would raise the replacement amount to $540.00. I asked how they came up with that amount because nowhere was I going to get a refrigerator/freezer for that amount of $$ even "Builders standard equipment" as stated in your contract. It was just going to cost more.

Once I submitted the claim, they made an appointment for me. I wish they would have contacted me first. Either way the company that accepted the claim fixed my air conditioner the same day which I appreciated because it was really hot. Thanks for helping me out guys.

Oscar was very pleasant, informational, answered all questions and found the best deal for an elderly person. I wasn't wild about paying the full amount but can't pass up a deal like that. Now I have to wait for something to break to see how good your business really is! Very fast service, very pleasant person to speak with and covered all my questions.

My experience was Excellent with Daniel, everything was explained my membership coverage, and being retired Navy gave me a benefit of lesser charge which I appreciate, Daniel was very Professional and caring Outstanding, gave me peace of mind and confidence in your company, I will recommend to a friend. Thank You

I thought very well of the service that Choice provided today. Once I reported my issue I had a response from Progress and the gentleman showed up as promised. I think he had to work hard to get it fixed but he did it. He also made sure the dryer was working before he left and he cleaned up after himself.

I was looking for another home warranty come because I was dissatisfied with the one I had due to poor service and raising costs. The representative I spoke with was very friendly and understanding and was very patient and answered every question I had. I am pleased that I was able to be grandfathered in at a cost that is reasonable providing the coverage that I wanted.

Was told my claim was denied. I don’t know how they can prove a power surge happened. The tech didn’t tell me that. I guess I won’t be recommending people get your warranty service. Because there’s always some loophole for you NOT to have to pay for something. No more warranty for me. Waste of my money!!

Great technician. Good work. I would definitely recommend this technician and his company. This was my first opportunity to need Choice Home Warranty company and was quite pleased with the fast response. I had to switch warranty companies this year because they raised my annual charge, cost of each service, and added a replacement charge.

The technicians you sent to repair the electrical did a great job. When you sent someone over for the previous claim on the air conditioner, you told US to get OUR OWN TECHNICIAN and then you didn't like his diagnosis format and refused to reimburse us. If you don't like the way the technicians that you tell the customers to find, do their diagnosis report then DON'T tell them to get THEIR OWN technician! You find them the technician!!! And you can't EXPECT the customer to wait an extra day or two to get his air conditioner repaired when it's very hot while you decide whether or not you like his diagnosis form.

Nice service man, very polite repaired AC unit. I requested that both units be repaired and the service e-ticket ok only had one unit. I had to call and get another service request. Lady I spoke with helped me. She said there would be only one service call fee since it was an error. They charged me 2 service fees. Other than that it was great. Quick and easy to fill out request.

The condensate drain that feeds into my bathroom sink clogged you and overflowed the sink. I experienced a 43 minute hold time to request help. After waiting two days I was given the choice to find my own plumber. Having done so I scheduled an appointment the next day (Monday). After the plumber examined the job and identified the problem. I then was forced to wait 1 hour and 15 minutes for authorization to complete the job. Upon receiving authorization it took 35 more minutes to complete the job. Then it was difficult to submit my claim for reimbursement. Choice is not a customer service priority company. I will not be renewing my contract with them. Poor, poor customer service

Saul was great! He got my A/C fixed in no time and checked that everything was in working order. He added the necessary refrigerant to get my system cooling properly again. We discussed different types of UV light systems. Overall he was very knowledgeable about HVAC. I would recommend using him to anyone who asked.

I recently had a tech to fix my AC, Hector with Uptown Heating and Air. He was fast and efficient. He was polite and respectful. Thank you for coming and finding out what my problem was. Hector found out that the AC was working properly but referred me to the actual problem. My AC was up and working again.

Kevin ** resolve the problem quickly and efficiently. He was on time. Cleaned up after himself. Very professional. Super fantastic. Great job. The job is done quickly. I could tell that he knew exactly what he was doing. Very knowledgeable. I highly would recommend Kevin ** for electrical job.

The Tech Kevin from ADS Doors and Gates was EXCELLENT! He was so professional and informative. I really felt like he cared about the service he was providing and I was very impressed with his knowledge. I usually feel like technicians are talking down to me or trying to scam me in some way, but Kevin didn't come across like that at all.

We had the overhead spring break. Called and the repairman came asap. He traveled 4 hours round trip but had a smile on his face when he arrived! He was great! Friendly and skilled. He was on time for the repair. He knew customer service. He was very quick with the repair. Very polite. Professional, and I'd use him again in a heartbeat.

My power was off initially at original time set for my first appointment because of storms. The technician was very kind to work around that outage. After getting diagnostics done; before he could do repair work someone hit a pole cutting it in half just down the street. No power again!! He was very nice working with my appointment rescheduling again because of power issues. Very nice and responsible technician was Cedrick. I was very pleased with his work ethic. He made a horrible experience be as pleasant as possible under the circumstances. CHW good choice in choosing reputable repair personnel. That says a lot about your company

The technician was right on with his knowledge. Problem comes with Choice Warranty not providing service. There was no personal connection on why the issue is not resolved. I am without using my unit because the tub was found to have a crack in it. So they say I abused it.

The first tech who came to check the dryer issue did not identify the problem correctly. The second tech came out and found the problem real fast as it was just a breaker issue. Nothing wrong with outlet for dryer as the first tech stated. Both Tech was very kind and professional.

Entering the claim online is seamless and the contractors that I have had are professional and timely. The only complaint I had was I entered the claim on needed to add to the claim which would have been the same area which was plumbing... so the plumber was coming anyway, but Choice wanted me to enter a whole new claim and pay another $75 because it was not added with the original request. Mind you the original request was made less than 24 hours prior. I thought that was silly. The only other complaint I have is customer service is not open at 8am EST so it took a while to get someone on the phone for an early morning issue that couldn't be handled online.

A/C stopped cooling Sunday, filed claim same day, got email Monday confirming claim. Tuesday, tech called about noon and was onsite within thirty minutes and repaired in just a few minutes. Tech had part, capacitor, on hand and installed in no time. Tech was very knowledgeable and professional. It was well over 100 degrees and no shade but he worked diligently to fix problems.

Diagnosis of the needed repair was brief yet thorough. He explained with clarity the process that would follow to have the appliance working once again. His demeanor was professional and his dress appropriate. He exhibited a wealth of knowledge concerning the internal workings of the appliance and the parts needed.

Very capable technician and very professional who took the time to explain what the problem was and how he was going to resolve it. He was thorough and offered guidance on how to eliminate similar situations in the future which was very helpful and going the extra mile in my opinion.

Part for my broken dishwasher was no longer available so Choice is giving me $591 to replace it. Their initial offer was $246 but couldn’t buy a new dishwasher was that. So they made me another offer. My claims agent was super nice. I’ve been with Choice for 5 years and they have been great.

The service man you sent took several days to come to my home. He had to look at the machine even though I had told him the problem, and then order parts. He should have brought parts with him. He ended up taking my washer and bringing another. My problem was not completely solved even though I explained it to you and to him. It took over 2 weeks to get my washer going again. It still cuts off during the cycle with a washer full of water and clothes. I have called to open a new claim but couldn't speak to a person. I was given claim **. I had forgotten about your service for my air conditioner until after I had booked a repair tomorrow. Can you help me pay for this service and repair from Bowen Heating and Air Conditioning in Williamston NC. Please call me at ** on Wednesday, June 28.

Updated on 06/30/2023: Preston Air Repair was on time, courteous, thorough, professional and got the job done quickly. He did not try to sell a bunch of things I didn't need and would be glad to have him back the next time I have A/C problems. He is also a veteran of our military who served honorably.

We have paid for a home warranty and want our AC units repaired in a timely manner. We do NOT want to pay out of pocket for any repairs. We want you for find a technician and get the repairs completed per the terms of the purchased warranty. This is a time sensitive issue as this is Arizona in summer.

My refrigerator stop working. I call them then they set up appointment with tech 3 days later. How can I keep my stuff without refrigerator? Tons of food destroyed. I never Renew my policy with them. Next I had plumbing problem before. Tech came after 5 days. This is really disappointment. I changed my home insurance last year. That was my mistake. Never had that bad experience.

& a courtesy call to cancel service call a day prior was difficult. Thanks for your time. Choice home warranty Service call. Air was. Please help. Thanks again.

Dryer stopped working and needed service. Under the terms of my Home Warranty this was covered. A technician was contacted and came out within a day to repair it. This was the third claim I had on this home we purchased last August. The first experience was not good; the other two were handled much better.

I have been working with CHW for many years now and they are everything you need a home warranty provider to be. I recently had a AC issues. They worked with me to get the unit back to where it was prior to the storm. If you want a quality Home Warranty plan that is budget friendly Choice Home Warranty is the way to go hands down!

While I am very happy with the technician, I am very disappointed in the outcome decision by Choice. The AC system is leaking and needs to be replaced. It seems this is like all other insurance situations, where you pay into a system, but you don't get what you pay for. I have an elder parent living with me, and the AC is essential to her wellbeing. Being told that it will leak out in August, so call us back is disturbing. I will be calling and I hope that the outcome is much much much much better.

My water heater went out on 6/13, but I thought maybe it was just a fluke. I filed a claim on 6/15. It took them 2 days to find a tech and it was going to be another 4 days for the tech to be able to come out. I reached out and the tech came on 6/19. He thought it was the pilot light. He lit it and I told him less than 2 hours of him leaving the issued remained. He came back out and told me 3 parts needs to be replaced for my issue to be properly resolved. We notified Choice. Choice authorized one part to be replaced and said come back if that does not work. That’s crazy. I have gone back and forth with Choice many times about the issue because they need pictures of the failed item, which is an component of the water heater. I have been told 4 separate times my issues was escalated and that someone would call. They never call. I call and I'm left on hold for long periods of times and repeatedly hung up on.

Very nice, professional guy and really did a good job! He did lubricate all the joints, guide bar and other parts that need it. Tested it for normal functioning. Replaced broken spring and adjusted all that needed to be done. He remind us of his arrival time and he came on time. Gave us the work statement after the job..

Sean ** listened to and answered all my concerns, and did his best to treat me as an individual and not just a “@sale.” I now have confidence, because of him, that this was a necessary and advantageous program to enroll in. And that I will be treated as he described respectfully and efficiently should I need repairs on my home appliances, etc.

The gentleman was very professional and helpful. We would recommend him anytime to work on our AC or anyone else’s AC unit. My wife was who met with him. He explained everything to her and was able to assist us. The weather was really hot, in the 100’s and he was able to get our AC up and running. I have two kids and pets and he took that into consideration and worked very hard in fixing our unit. Thank him and his company very much.

Very Happy with the service. On time and efficient. We had an air conditioning issue in the hot summer this time with kids home. It happened on weekend and gave complaint on Sunday and by Monday morning technician was there to fix the issue. He verified and got approval immediately to fix the issue.

I called CHW and explained my issue. I received a email from Choice Home Warranty very quickly and a response from a Licensed Contractors of the appointment date and time for service at my house. They were Knowledgeable and helpful. They fixed the issue in a timely manner and were pleasant to work with.

Everyone, especially Kaylee, was very nice and seemed to be informed and pleasant to speak with. Not much I can say because I have not used my warranty yet. That will be my true test. Give me some time and ask me again. I don't normally give perfect reviews because there is always room for improvement. Kaylee is the best!

When my technician didn't show up, within a 4 hour window on a workday, you still wouldn't allow me the option to contact a technician that I know, trust, and would show up when he said he would. How does is this putting your clients first? It isn't. This was already after waiting for over a week for someone to show up anyway, thank God isn't was very hot during the week+ our AC didn't work!

The gentleman that came to our house did an awesome job. He explained what was wrong and fixed it the correct way so that we won’t have any issues. Very friendly and even vacuum the area that he worked in. I would definitely recommend them for any plumbing needs.

It was a great experience, he came and was very professional. Needed to order a part so said he would let me know when he would be back. He thought it would be at least a week but then he called on Sunday and came and finished the job. So from start to finish it took only a week from the time I put in a request to Choice Warranty. Very nice. Would recommend Bill to anyone.

I live in rural area with limited appliance repair services. Choice was prompt, having a Sears technician dispatched within a few days. On service day problem diagnosed part ordered. Part was received and installed within a weeks time. The Sears technician was courteous, professional and very engaging. I recommend this service.

Eventually, we hired our own technician and Choice would not work with him. Eventually, they did but will many hours of his time trying to resolve our issue. The total length of time to achieve this repair was 2 weeks. In the meantime, we have water damage in our mechanical room all due to Choice's failure to handle the claim properly. We were told by Choice that we would have to pay out-of-pocket and then get reimbursed for the repair. To date, we still have not received compensation.

My original appointment wasn't until a day later but technician called me to see if I was available for a earlier appointment which I was. I definitely appreciated that. He was late but it is construction season so some things you cannot control. He did come right in apologize and went right to work. He resolved my issue and answered all my questions. I am very pleased. Great work!!

He was awesome, fixed the sink in the very short period of time and he is very nice. Choice warranty, you guys are the best. I will keep you forever if keep your service very nice like this. I never have any problems dealing with anyone. Keep doing what you are doing especially the people you guys choose to take care of our home.

I can’t tell you how kind the agent was with me. He was very understanding about my problem and got going on getting me help. I was very impressed with the way he treated me. Thank you. I am so pleased I came back to CHOICE. I had left for another company. But came back as soon as I could.

A year ago a Choice Home Warranty technician came to my home to check out my air conditioner/heater which had been seen by another company's tech, who told me the ?cooling coil? in the AC needed replacement. The Choice Home Warranty tech that was sent to my home, said I would need a new unit in a year. The unit cooled the house for another month, before the weather changed. When the high heat and humidity came this year, the unit did not cool the house at all, and I have waited more than 24 hours to hear back from CHW. This should have been replaced last year.

I had the pleasure of working with Shawn. What a tremendous young man. He was the first to call me from Choice Warranty. He called on a very difficult day for me. I asked him if I could call him back in a couple of days. He said certainly. He kept his word and I kept mine. Thanks to Shawn I have a great warranty for my home.

I have been a customer for 7 years with Choice and have had several calls for very minor repairs which I have been very satisfied about. I contacted Choice for service on my Central A/C system in my home. This time it needed replacing but they didn't send anyone out for a couple days until my contract expired. This required me to renew at whatever cost they quoted to get service. After service said it needed replacing they then refused to replace it. When I went online to see the cost of a contract, I found they charged me over $2000 for a contract that is being offered for less than $900 to others! Sounds very suspicious to me.

Great for many years until I talked to customer service today. A/C went out. Tech put on parts, didn't tell me till he was done, then insisted I pay for the parts on the spot saying if he had waited for approval, it would be days maybe thru weekend. I even made him give me a receipt when he told me company would reimburse me. He charged me $80 over my service call fee. Now I can't get reimbursed because "that's not our policy!"

I am going to cancel this and go back to Sears. I asked him about specific coverage and he lied and said it would be covered and not a problem. I don't like being lied to. I have been disconnected on 3 different calls to your so called customer service.

I was not satisfied with the replacement amount that was offered for my dishwasher which is no longer functioning properly. After setting up an appointment to speak with a representative, I found her to be very helpful and accommodating of my request. She was able to increase the replacement cost amount and I was satisfied with the results.

Abraham ** was very knowledgeable and helpful. He explained coverage very clearly and precisely. I was a previous customer of Choice but left due to the poor service. I understand a number of positive changes have been made within the company and I’m looking forward to a good working relationship.

I just joined and kit is great!! I will recommend this product to all my friends. It was one that was highly recommend to me and it is great. I tell all my friends about the personal and always good service that I have received from this company. Glad that I made the change to this company.

I specifically asked if salt water equipment for my inground pool/spa was covered and was advised yes. As soon as I paid for an annual policy I got the contract and clearly it states under exclusions that salt water generators and components are Not covered. This is extremely frustrating as I was shopping specifically for this additional coverage!

Choice Home Warranty has a D on Better Business Bureau for a reason. I purchased three home warranties for my rental properties located in Indiana on May 27, 2022 with Choice Home Warranty:

I am reviewing this product on the day that I purchased it, so that is all I can speak to. The online process was easy. I was able to pick my plan and add any optional products. I received a receipt and policy number immediately. You can find details about the coverage in the terms of service link. I received a call from their sales team about options that could save money if you wanted to lock in rates for more than a year.

Call on Jun 18 about AC unit and Choice Home Warranty and sent no one out. When I call about the status of my work order the representative keeps telling that I can find someone and pay them and once I send all the necessary documents they might reimburse me portion or all out of pocket expenses. It's June 26 and Choice Home Warranty will not or have not being able to find a company to come service AC unit.

I have been with Choice for over Five (5) years and had numerous Claims filed. They just recently paid on a claim for repair of my dishwasher. I see no reason to continue paying for service I do not get when needed. I will be canceling my Choice account immediately.