Choice Home Warranty Reviews

My claim was met with professionalism and promptness/I appreciate the courteous & accuracy of the agent taking care of my problem, Thank You Choice Home Warranty for providing such good service to customers as myself. I would recommend you to anyone who needs a home warranty/great dealing with your company.

I was not optimistic about my call that brought me in contact with Luke **. I have spoken with 3-4 other companies, including another representative with Choice earlier in the week. I was under the impression it was going to be a hard sell, to get the policy on my home Immediately if not sooner. As it turned out, I got the date in my calendar wrong and I really did need to do the deed ASAP...but I did not feel pressured to complete the transaction. He found a way to save us some money and we both walked away happy. Thank you!!!

I did a lot of research before choosing Choice. I found their pricing structure to be better than most and because of my age, I received a senior discount. The salesman, Greg ** was helpful and informative. He listened to my questions and had answers needed. I hope I can have the opportunity to recommend Choice to a friend. Thank you.

It is my pleasure to write this review. It took me a while to request a quote and to talk to a CHW representative. When I did get a rep to talk too I was surprised, His name is Adam **, each question I ask he replied with no hesitation. That showed me that CHW was the company to go with. The plans to choose from was simple, number 1 is the total plan which is what it states Total except for a few options to add on if you want at a reasonable. Adam is the man, my man. I recommend CHW, they treat you as a person.

Chase did an awesome job of pinpointing my problem with the a/c. Very informative, helpful & professional. Choice home warranty did not cover labor for my parts because they were under manufacturer warranty. So parts did not cost them anything but I expected them to cover the labor since that is why I have a home warranty. Only thing that was covered was thermostats replacement. So I did not let them replace parts but one & I had to pay the labor cost plus my fee. Very disappointed in the home warranty, but young man & air company, I was satisfied with them.

The reason for the four has to due with the amount of time CHW assigned a technician. Once technician was assigned and look at unit, it took another couple of days to get the technician back. CHW did what they could to expedite situation. Overall the AC unit is fixed!

The technician was very personable and willing to explain what he was doing. He did not try to rush through but took the time to evaluate the air conditioner claim we made. He also asked questions to make sure he understood our concerns and why we submitted the claim. Very thorough. We would like him to come on any future visits.

Spoke with Virginia regarding our dryer not drying. She was very professional and had a warm tone in her voice. It made me feel like a person. Not a number. She was accurate and efficient. People like her is why I think everyone should have Choice Home Warranty! Regards, David and Joyce

Effrin was very good and had a great personality. He fixed one of my fans and made recommendations about the other one and said he would return to put that one in. My fan in the guest bedroom is now operating properly. Just have to wait to get the one in the den ordered and installed.

I submitted a claim and CHW set up an appointment with a plumber. The only thing I wish is that when making a claim is that the client could request a time/day. Luckily I was available for the service appointment scheduled. Once the plumber arrived and diagnosed the problem, they reported to CHW to get further instructions. When the instructions were received, they fixed the problem of the leaking toilet. He was very nice and professional.

I cannot replace my range with what Choice is giving me. It also took choice almost a month to get someone to come and look at it. Not what they said when they sold me the warranty. Every time I filed a claim choice would send techs that had nothing to fix my stuff. When they got one to come one time a tech took my service call fee and never came back. That happened twice

Your program doesn't cover very much, you sent us a ** plumber to change our shower valve, after he took our $60 he was impossible to reach, now I looked at your air conditioner coverage and you just don't do anything but take $1750 to contact a vendor which we have to give another $60 to have them tell us you don't cover this. I will not renew with you.

Had a garbage disposal issue, tech was assigned responsibly quickly and replaced with brand new disposal immediately. Excellent response time and customer satisfaction. Will recommend to have this company. I have this company for my primary home and rental home. They work great for both. Highly recommended this company for all needs.

We have been with CHW for years(9 or 10). Submitted CLAIM and we where denied. Cannot express how upset, angry and disappointed we are with this decision. Many years of paying monthly to CHW. Now we are looking at a 2,000.00 to 2,500.00 maybe more for repairs. We feel we have been let down by this company.

The repair man arrive and analyzed the problem. Unfortunately, we have not heard anything since that time. My rating is based on his service, however, if we do not receive any follow up my rating will definitely be lowered. Based on his conversation we would receive some communications within several days.

I have always had a great experience with your plumbers. They guarantee their work. Unfortunately, your AC vendors are nightmares, they lie, did not check everything, then gave estimates for the repairs which do not even need. They don't show up. Luckily you allow our own vendors to do the work.

My air conditioner was just put in about 3-4 weeks ago. It was not cooling as it should have. Called Choice and they had the installer come and correct what was wrong. It was easy to talk to the rep. on the phone. I would recommend them to my friends and family.

Even though the technician was late, he diagnosed the problem quickly and had the parts to repair the dryer, the technician (I'm very bad remembering names) was very friendly and professional. I would definitely recommend him for any other repairs.

I am starting to believe that having a home warranty is a scam, especially with Choice. That is solely my opinion, others could have had better experiences than me. My microwave went out and needed a replacement. The technician came, where I paid him a $65 service fee for him to tell me that I needed a new microwave in less than 5 minutes. He was a great technician that I have used previously, so nothing against him. But Choice home warranty only wants to give me $191 to replace my microwave that the closest equivalent microwave costs over $400!

Ac was working sporadically. When he showed up it was working so was not sure what to fix. So it might happen again. He thought it was the damper. It is the older style. Do not be surprised if it happens again. It has a spring. I will call if it happens again until then. Thank you.

First experience with this appliance repair company, the tech that came out communicated very well ahead of time. Showed up on time and was great to work with. Answered all our questions and was very up to date with his knowledge. Will recommend both this tech AND Choice Home Warranty. Pleased with the entire experience.

Was an easy process. They approved the fixing of the a/c unit. It needed more R22 and thankfully they approved it. Thank you guys! I highly recommend this home warranty! I've had a lot of warranty companies over the years but this company is by far the best. If you haven't ever tried them yet then you should give them a shot. You won't regret it.

My was garage wasn’t opening or closing. He was very nice and soft talking, he assured me he could fix it. He was right. It not found to open or shut since he left . I assure you he knows what he is doing, I was very satisfied with the job. No.

They couldn't replace the handle on my microwave. I called sent April and the gentleman I spoke to said I could get a check for a $191.00. I called and kept getting them running around. Finally I called July 9th. They told me I would have an email answer within 24 hours and I still have not heard from them so no I have not had a good experience with your company.

This is my first experience with Choice. Found staff helpful and knowledgeable about the products available. Staff, including supervisor, patient and diligent in finding options that fit my budgetary needs. I can only hope that future contact with this company will continue to meet my needs. Unable to add more without experiencing a problem and resolution.

I asked to get re-instated. It was done. The representative was clear and concise. He listened and offered me the best option conducive to my budget. He explained the service plan, the service charge, and the wait time to utilize the program. He was very professional, patient and listened to what I needed. Thanks in advance.

Changing policy to Choice Home Warranty. Very happy, Leo was very helpful. I am happy I made the change. The process for enrolling was easy and Leo worked to offer me the best plan at the best rate. The coverage is great. I look forward to working with Choice Home Warranty.

As an operation manager for another organization, I love being on the other side and receiving excellent customer service. Your representative was knowledgeable about the service I was requesting and answered all my questions. The representative seemed to navigate your system smoothly, as we were not on the call for long. Still, it was a great lasting impression of your company and the future customer service I will receive from your organization. Thank you for my excellent customer service.

Choice Warranty has been prompt and very good about selecting technicians who have good knowledge of their work. They can diagnose and repair our systems to our satisfaction.. Would certainly recommend Choice Warranty to anyone seeking a good and reputable home warranty company.. Our thanks to Choice Warranty; keep up the good work..

Billy from Diaz Quality Service was fantastic! very knowledgable and willing to go that extra mile. I know he had other calls but waited almost an hour for CHW to get back with him before he had to leave because CHW never got back to him or called me back after waiting on the phone for almost an hour! I would highly recommend Billy!

Just signed up for a new policy with Choice Home Warranty. The gentleman (Richard), that I consulted with was very knowledgeable, clear, courteous, pleasant to talk to and kept a professional demeanor throughout our conversation. Answered my questions quickly with the confidence of a seasoned professional. I informed Richard that I will be purchasing another policy for my Daughter on 13, or 14 July. He quickly told me that he may be able to obtain a discount for me because of this and just moments later he quoted me a generous discount. I was very impressed throughout my experience today.

Sylvanna was very helpful in reviewing and reversing the decline decision and getting my toilet replaced! Also, she was very helpful in explaining some specifics about my warranty, and how the process works.

The repairman was unable to fix the problem and Choice gave me the option of hiring my own technician and submit the bill. It took my repairman only a few minutes to diagnose the problem and it was corrected. Thank you Choice, for makiing this a lot less frustrating and providing a means to getting my appliance repaired without feeling like my hands were tied.

They work with only inexperienced/unprofessional contractors who takes several days just to come for service, and they always say parts are backordered and it'll take more than 15 days to arrive. So avoid using this company, they are no help at all.

I thought our old over-the-range microwave was done for. I set up repair claim ** hoping for the best. Well, the best happened. Repair techs came out on Tuesday and fixed it in one visit. They had the faulty computer board replacement in their van and installed it. The unit was back to normal just like that. We couldn't be happier.

Not too happy. I got overcharged $50 for service to vacuum the compressor compartment when there was nothing wrong with the freezer. Tech said vacuuming was extra charge to service fee. Got ripped off! I believe that I should get a refund for this added cost since no service was required.

Their plumber arrived on time, left my kitchen tidy after working on two plumbing issues. And did an outstanding job. I’d highly recommend them. I believe they’re located in Indio, CA. Their response time from my filing a claim with Choice Home Warranty was two days (but I called on a Friday).

The person that came to see if our washing machine was repairable was professional. However, the report he submitted to Choice said our machine could not be repaired as the ball bearings were not available from Asko. He estimated to me that the repair would be about $1,600. He did not relay that information to Choice. Choice offed us $534 in a gift card to a store that does not carry Asko. I refused and they will send a check that I will put towards the $2,200 that I needed to spend to get a new washing machine.

While the technician quickly repaired the HVAC fault, once he arrived, to get it back in working order, it took 5 days from the time the claim was filed until the repair was completed. I understand that this is a busy time for HVAC problems with the high heat and humidity, but I expected that having a paid contract to repair my equipment would have escalated the service priority.

Very professional and clearly given explanations of options as to what plans and the length of the commitment and advantages of each. Also the benefit of one time payment vs monthly payments and senior citizen discount and veterans discounts. Very much appreciated the time the customer service spent going thru all the information clearly and received email confirming our commitment

Timely response to follow up, call took weeks. Vendor used have had to return for a 3rd time for the same issue at 2 of my houses. Even with a manager involved they did not adhere to waiving the additional service fee. I am waiting again to hear from the Choice rep.

Home warranty. The representative was very helpful and courtesy and the plans he explained in detailed was in my budget. I would recommend you to others and because of being a Vet there was a discount. I was very pleased with the help in purchasing a home warranty. Thank you for the help.

The staff at Choice Warranty but all my worries aside when I had to report two appliances within a week. I was feeling like I was being attacked my my appliances one by one. The representative was kind and assured that it’s the the first time that a Customer has experienced this problem. As for me and my household we made the right choice when we chose, Choice Home Warranty!

I have two CHW policies (one for me, one for my daughter) and had two good experiences recently involving the central a/c at each of our properties. CHW resolved both of our claims in a fairly timely manner -- but there was some confusion regarding initial assignment of the service requests.

The happy technician came on time. Then he did diagnosis of the non-working stove. He gave me his findings and explained it is too old to find parts for replacement. He suggested to replace with current brand even he said the stove really lasted very long. He used professional language and knowledges.

I got my quote very quick. John was awesome he sounds like he's very caring. It sounds like he knows what people go through when they own a home and I look forward to working with John in the future. But I do hope that nothing happens to my appliance.

The Sales rep that I spoke with answered all of the questions/issues that I had, and was beneficial and friendly, making it very easy to switch from my current home warranty company to them. The savings that I am getting are top notch and I cannot thank them enough for the savings.

He explained the process and how to use the program and referral program. The elder people discount is an awesome deal but most of us is on a fixed income and can’t afford to make lump sum payment but a payment plan does not go up every 3 year would be nice. Otherwise good customer service.

Alpha Appliance came to fix my non draining dishwasher. He didn’t even have a bucket to drain the dishwasher. All that was needed to remedy the problem was to connect the hose to the garbage disposal instead of the current drain hookup. Instead he said I needed a plumber. So a new claim and another $65 to a plumber. I paid over $5000 for the warranty and still no working dishwasher. What a joke. John **

Response time could be faster. I have no power in 3/4 of my home. Had to fight to get Supreme here 7/14. I have a breathing machine that if needed will have to move it to another room..Then I called you back 3 hours ago about a faucet you had installed 9/12/22 that wobbles. Now. Wanted to know if your work is warranted. It's 2;30 and still my call not been returned. I haven't made a claim in several months. Disappointed.

Good overall experience but I prefer talking to people without a heavy foreign accent and please call me by phone to let me know when a price increase starts, cause I rarely read emails. The last plumber that was here failed to collect his money that was due him and I forgot all about it.

ATTENTION VETERANS: Do not use this company! Terrible customer service, long wait times for service, and their technicians do not show up once you schedule an appointment, and when you call the scheduled tech they are extremely rude. They do nothing to make right except say, "You have a reimbursement option." Terrible experience.

Very efficient customer service representative-very friendly. Asked the right questions which indicates organized. More importantly, she speaks English & is very articulate. Finally, I was not on hold forever. My guess is less than 5 minutes. A very pleasant experience. I’m glad I chose Choice Home Warranty. I l left American Home Shield due to inefficient customer service.

I requested service for my washer on Saturday at 3pm! I didn't get an appointment till Tuesday, though they did come on Monday! Now I have to wait 3 to 5 more days to get the part! I don't understand why they couldn't assign someone on Saturday or Sunday since I checked some repair companies that work on those days!

The tech was very friendly and courteous. He completed the job in a timely manner. He arrived promptly as scheduled and immediately proceeded to diagnose the issue. He did NOT make any mess as some do when working with a garbage disposer. I would recommend this the tech to anyone needing his services.

Have a electrical problem with the Circuit Breaker, it keeps tripping off when try to reset the breaker. Label for the breaker is labeled as the Hallway and Garage Lights. To file a claim was quick and easy. Answered some questions, explain what problem I'm having with the breaker and submitted the claim and was done.

The technician was fine. The issue is the last 2 claims have not been covered. We are out $130 for nothing. I could have applied that money towards fixing the issues myself. Additionally, on the fan repair I had to pay extra for the fan! This is why we did not renew our contract.

After 1 week of no AC in HOTLanta, Randale ** with Remnant Multiservices came to my home and found & fixed the problem in 15 minutes. He took the time to explain in detail what the problem was. Very friendly & knowledgeable. I highly recommend him/his business. Extremely grateful.

The technician was professional and very skilled. He diagnosed and repaired the unit quickly. He was on time and flexible with his time. He called 30 mins before arrival and was very pleasant. This was refreshing because normally your technician are very problematic. This time it was a good experience. I recommend this repair company to others.

Punched and punched buttons, but computer kept fighting me about "pool pump problem" and "pump filter motor not working" and on it went -- I just wanted a REAL person instead of a damn computer that does not understand, and, needed an electrician to look at buzzing hot tub at same visit!

My refrigerator stopped cooling. The technician was great, found the problem, but after submitting to Choice the cost to repair was more than the cost to replace with a new one, but they want him to replace basically everything mechanical, rather than just purchase a new one, which could cost less than the repair costs they've approved. It doesnt make sense to me.

You cannot find a technician to replace my garbage disposal. I had to find one myself paying $85 a month. I figured that I wouldn’t have to go and look for a technician to do the job and it seems like you want me to jump through rings For a reimbursement fee. Very disappointed.

I feel I was high pressured to purchase a 3 1/2 year plan. I only want the Senior Monthly Plan. What can I do to get the credit card charge credited back to my account and to sign up for the monthly plan??? I also want to know how long it would take, for example, if my heater broke in mid winter? How long does it take for a service man to come to the house? Howard was a nice man but charged my card without allowing me to talk to my husband first. He just charged my card and that's that!

Technician was very professional and thoroughly explained what the problem was. He ordered the parts and set a time to return to repair the dryer. All in all a good experience. We will conclude the review when the job is done.

Just purchased a home warranty. The sales professional seemed knowledgeable and was helpful and polite. I’m hoping if we have a need for the coverage, which seems ample, we’ll have the same experience. The coverage we’ve purchase covers nearly everything we could possibly need. I was surprised to see we could cover things such as septic pumping and replacement.

He replaced our garbage disposal in no time and we were able to use it as soon as he is done. He is very organized and precise. He takes time to finish his job and in no hurry at all to go to his next job. He clean up his work space after he finished up his work.

The claim for the icemaker in our refrigerator was handled by Sears Repair and they weren't friendly or communicative. I knew that the icemaker was bad and I talked to somebody prior to the service call and I thought maybe the techs could have one on hand when they come. But that wasn't the case. They had to order it. It came the day that they were supposed to come out and install it. But because they didn't get the notification that the thing had arrived, they had to reschedule the installation. And when they rescheduled, the technician couldn't come out. So, they had to reschedule again. So, it ended up taking two weeks longer. It took 20 minutes, at the most, to install it and it’s a little disappointing that the claim took that long. But other than that, the experience with Choice was okay.

I made a claim for an air conditioner. After Choice charged $65 for a repairman to come out and look at it, he said, "You definitely have a leak up here. We can't fix that by itself." I told him I have a warranty that if my air conditioner broke, I would get fixed if it needed to be fixed. But Choice told me, "That goes for that part, but we can't just put that part in without putting the other parts in a 14-year old unit." I asked, "Don't you pay for those?" They told me I'd have to pay for it. I thought that'd be around $1,000 but I paid $4,500.

I was very pleased with Choice for the period of time I had them. Every time I ever had a claim, which was rare, all went smoothly and timely. I had them in previous addresses before this last one and I've had nothing but good reports except for one thing. I wanted to transfer my warranty over to my new home buyer but was told I couldn't do that because I paid monthly. I was never told that ever or I would have paid annually just to have that ability. That needs to be communicated with people immediately that are paying monthly that they cannot transfer it over. I was extremely disappointed because I had already told the woman that I would transfer it over to her.

I like that with Choice Home Warranty, if there's a problem, it gets fixed. Recently, the dishwasher wasn't working right. I called it in, and they sent somebody out who fixed it.

The technician showed up. The technician has not finished the repair but will be here on 7/12/23 if the parts he ordered have arrived. He was dependable and did what he could do to finish the job. Very nice personality. When the repair is complete you will receive an updated review.

Choice has always resolved my problems and with them, I don't have to look for a technician that I can trust. When I needed a service on the dryer, I had somebody there pretty fast. I also haven't had any problems with vendors. As a matter of fact, everyone that I've had, I would call them back or ask for them. Especially the last one who came from Bardstown, which is about 45 minutes from my location. The technicians complain a little bit that Choice is slow in paying them but they're not badmouthing them. They just said that maybe this service might be better.

Choice provides great service. I got them to check my furnace as the AC was kicking when it would turn on and they did everything they had to do. It took a few days from the time I put in my request for the tech to come out and everything was good.

Choice finds somebody for me pretty quickly and I like the fact that it's only $60 when a person comes to fix something. The techs recently came out to do my freezer as the ice maker was not stopping. It kept making ice. It was all good and everything was fixed. Every time I've called Choice, they've taken care of things for me and they're reliable.

It was easy to submit a claim with Choice and the process wasn't complicated. But after I did that, I never saw any updates on what was happening. So, I had to call twice to find out if anything had been done and it took about four days to assign a contractor. I get that, but luckily, we had another air conditioner that was working overtime. When the contractor came out, the techs were perfect. They fixed it, they were very respectful, and they were quick.

We've had several claims with Choice and they seemed to respond right away. They seemed to try to find somebody for us right away and the first time we used the service, the problem wasn't their fault. It was the appliance repair place that we were having trouble with and Choice made it right. With the other claims we've had, they've been fine in servicing us and we've been pleased. But I put in a claim yesterday and I haven't gotten it resolved yet. I'm also having trouble figuring out how to fill out the document online as it's not that user-friendly.

I’m 76 years old and have been a customer for almost 10 years in Florida and probably 10 years or more in Kansas..Was very, very disappointed when I was offered money for me to go and replace it. I don’t drive. And now I have to pay for someone to install it. That’s not what CW use to do. If broke product was it was replaced. Can’t recommend CW any longer. Again super disappointed

I've enjoyed Choice so far. They have been out on my refrigerator and they helped me when I had to get a new dishwasher. The dishwasher cost 530 and they paid me 300. But that's well and good. But recently, they just ignored me. My washing machine broke down and the tech ordered the part for it. They said the part would come to my house and to let them know when it was there then they'd come out and fix the washing machine. So, I called them when they part got here. But the part has been here for a month and nobody has showed up. This is not acceptable.

I've been with Choice for many years and they've always taken care of me. Any time I move from one house to another, they let me transfer my policy and they give you good deals on pricing compared to others. I call them whenever I have claims and their response time has been excellent. I've also had good luck with the techs they sent out. Recently, there was a thermostat issue and the techs had to test something on the HVAC. They fixed it and it's better than it ever was when it was brand-new.

All the information that was provided to us was fair and knowledgeable. If I didn’t talk to my sister about this I would not had known about Choice Home Warranty! I’m so glad as new homeowners that all the items that we spent in our home is covered and was worth investing.

I am very pleased with the service that I received. This was my first experience with using Choice Home Warranty. I reported the problem and a Technician replied quickly with a service date and time and I responded. He arrived on time and was very pleasant, professional and efficient. My service was completed in no time at all. I am so happy that I signed up for Choice Home Warranty

Microwave was malfunctioning. So I called in a request for service through Choice Home Warranty. I was contacted within 24hrs and a service technician appointment was set up immediately. Fast response. It was determined that the microwave appliance was nearly 20 years old, and it was best to replace the appliance, because parts cost more than what the unit it worth. I have been provided with a voucher to shop at Lowe's for a replacement microwave appliance.

Leo ** was super helpful and easy to work with. He was able to get me a great deal and he worked incredibly efficiently to get it settled. I would definitely recommend Choice Home Warranty, and I would point anyone towards Leo to help them with their homeowner's insurance needs.

I filed a legitimate claim for a broken A/C system and they made up a reason to deny my claim. The tech reported one thing and they twisted it around to fit their reason for denial. I ended up buying a brand new system and canceled my Choice warranty plan. I don't have a need for them if they won't help me. Better off just paying for an extended warranty on your products rather than going through changes with Choice Home Warranty.

I called because curious about the but your representative John ** was so willing to explain the plan and so helpful answering my questions that I decided to purchase the plan. If you a chance let him know that I purchase the plan because of his customer care skills. Thanks

My Wolf range ignitor broke and was short circuiting electrical system. After 48 hours Choice approved reimbursement method. I arranged local Wolf technician who took care with the problem. System worked smoothly despite of July 4th holidays. Reimbursement check is on the way. I have several claims with Choice over the time I carry the insurance and all were handled without problems.

The representative was excellent. The issue I have is with your online claim process. When I tried to make a claim online it stated that my email and or account number was incorrect so therefore I had to speak with a rep. You need to look into fixing your online claim processor. I double checked my information and verified it with the representative.

The service tech arrived at our house over 3 days later and he got it running after replacing fan and motor. I have 2 problems though: First our contract fees went up, over 100.00 yearly and co-pays to tech an extra 10.00 without telling me in advance and I talked to choice at the end of previous contract. 2nd it took over 3 days to get someone out on 90 plus Temps daily with someone who has trouble breathing living in home.

Evan tried to reset and instructed me to call him if it was or wasn’t working. Still wasn’t working and he stated he was going to request new parts and that I would be contacted when they are approved. It is unknown yet when the parts will be approved and installed.

It’s going on 2 months I put in claim to have a leak fixed that was coming from my tub overflow needing replacement. The leak was coming down to my first floor in the kitchen. It’s still not fixed and I am extremely dissatisfied and disappointed with company. When I mention your company’s name I hear nothing but negative comments.

Agent was informative and answered all my questions. I hope the service techs, if I need any, are near me and are good at what they do. Thank you for your assistance and I hope our working relationship is a good one.

Overall the technicians are good. Other than the technician Choice Warranty gets a big fat "0"! My hard earned money for what I thought would be a good gesture. Because of Choice Warranty I will never purchase any type of warranty.

Been a customer since 2020 and even suggested them to a few others. After being on the phone today for 22 mins. just to speak to a representative to find out how long before the serviceman would receive an authorization to begin work, they told me it would be 2-4 hrs. Repairman left and I find out my claim ON A COVERED PART was denied. Totally unacceptable. They do not answer phones, claim they'll call back (it's been over an hour and they haven't called back yet). To make matters worse, they JUST took their monthly payment out of my acct a few days ago. DO NOT MAKE THE MISTAKE AND USE THIS COMPANY. THEY TAKE YOUR MONEY AND DENY, DENY, DENY YOUR CLAIMS.

Called Choice Home Warranty on Wed. about my microwave. The technician came to check or repair microwave due to excessive noise when turned on Thurs. He turned it on and off several times but no noise. He took it apart but found no problem. He explained that I had 30 days to recall if needed without paying another service fee. He was very professional.

The customer service training is excellent. Prices and easy payments are great. Fast and convenient service request and technicians are very knowledgeable. Fast services. Very professional. I had recommended to other family and friends. They have excellent prices and very competitive. They do replace the same item, either the same model and they are punctual, fast reliable services.

Scheduled for Tues. July 4. No show. Remade appointment for following Friday. First thing was attempt to upsell on repairs. When I said no, he did do the needed repairs. During cleanup I found a large screw on the ground. I asked if it belonged in Garage door opener, he said yes and put it in place.

Tech arrived late afternoon (after waiting all day for him) & said he just used the part he needed to fix my washer on the customer before me! He would have to order the part & it could take up to 10 days to come back! I explained to Choice what was happening with my washer & it would seem that the service tech should come prepared! To hear him say, "I just used the part you need on another customer," made me a little upset! By the time he returns on the 12 I will be 2 weeks with no washer! Not sure this policy is worth it!

Technician was great, communicated and was on time. But the experience with Choice Home Warranty has been terrible. Not sure why you have to fight for them to do their job. Seems like they are just a money grab. Pay for the warranty then your $75 service fees just to be denied replacement or offered a minuscule amount for replacement. Paying $75 per appliance the technician looks at in one visit is insane.

I’ve had several claims since I’ve been a customer. This experience I had with SUH AND SONS GENERAL MAINTENANCE AND REPAIRS was the best so far. They provided very good customer service. He was very punctual and professional throughout the process. I would highly recommend their services. The completion of the project was very quick as well. I appreciate the commitment to completing the service quickly.

The repairman who was assigned from Techpro arrived within the prescribed time...even though it was pouring rain and getting dark out. He worked out in the rain and fixed the unit. Most important, he had the part needed with him. He was courteous and friendly. We would be happy to have him come back to service any future warranty needs.

Alberto was very helpful in signing me up and listening to what I needed covered. He also took his time to try and find me the best price that would work for me. I look forward to the peace of mind with having a new warranty that won’t cost me an arm and a leg.

Time to send a technician took too long. The problem has not been taken care yet. My family is still without AC. There has to be a way to hasten things so there is relief to the family with problems. I am still waiting for information about the next step.

After a claim is filed it takes too long for a company or technician to be assigned. And when you receive a arrival day and time it does not match up with the technician schedule. Choice Home are scheduling appointments that have been confirmed by the technician causing further delay in the process. Improvements is needed in that area.

My technician was excellent, but I am not happy with the offer, nor the representative that was reading from a script. She was not the least bit interested in my concerns. She merely read from a script. I must say that I was very very disappointed, however, I am very thankful to have a warranty company

The dishwasher was leaking water onto the floor. Called CHW and they came over the next day. Technician said that the part he needed was no longer available. He recommended to CHW that I needed a new dishwasher. CHW Issued a gift certificate to Lowe's. Will be going to Lowe's to get a dishwasher and get rid of my antique one.

I signed today based on recommendation from a good friend. We were both members of another home warranty company and Choice gave same coverage for a much better price. I worked with Adrian who was awesome and took time to answer all my questions and was so easy to sign up. Highly recommend them.

Technician came. Diagnosed problem. Heat pump dead. Sent diagnostic to Home Choice for replacement, claim was approved. Good home warranty company. Very pleased. I will have to pay a bit more for some items not covered, but it’s much much less than I would have to pay without Choice Home.

The technician from Quality Appliances was very polite, on time and efficient. He explained and showed me what was wrong with the part of the dryer that caused it not to work. As soon as the part came in he was back and installed it. The dryer is back up and working. I was very pleased!!

Great job! Came within the time scheduled. Went to work and diagnosed the problem on the compressor. Replaced the capacitor… Checked Freon and did a leak test… Hakim did a great job… AC is working! Job took about an hour to complete. Wrote Alite Air a check for 85.00 as instructed by CHW.

Repair company was excellent. He responded quickly and fixed the problem. This was a good turnaround from other companies and past problems. In the past repairs were given to far less experienced companies and there were always issues about the cost of the repair or replacement of an item. This was also a bigger problem when pushed to accept a Lowe’s gift card in lieu of money to shop elsewhere. I hope this continues.

Chesterfield Mechanical is a great company and had a quick response time. Nick is super friendly and takes the time to explain what is going on. Very knowledgeable and doesn't try to rush the job. Choice Home Warranty has a good group of professionals to choose from for whatever job is needed for the customer.

Choice Home Warranty, Double A/C and technician Corey ** are excellent! 10 out of 10 score for each. I will definitely recommend each to family and friends. Response time from Choice is great and air company’s Corey is amazing. Continue being the best companies. Your work with people and their equipment. You all are “The Best”.

The plumbers did an amazing job. They worked fast and tested the drain to ensure it worked properly. They also figured out there was another pipe that was connected to the drain but it was capped so it wasn’t in use. Also they helped me patch up a drain hole because the seal was bad. 10/10 a great experience.

Tech was very knowledgeable and helpful. Great handyman and able to troubleshoot the problems. He can work on other items as well and would call him again if needed. Not keen on the delay that Choice warranty takes to find a technician in my area. Seems crazy no one wants to work with these services anymore.

Jamie was so helpful and very professional with installing the garage door opener. He explained everything to me. I would highly recommend him to anyone. He went over and beyond the call with the installation. He offered to take my call if I had any questions or concerns with the garage door opener in the future.

Bryan showed up early (which I loved!!) He was extremely knowledgeable, courteous and resolved my issue efficiently. He cleaned my AC duct line and pan and made an adjustment. He explained everything he was going to do and then again after he was done. I would highly recommend him and use him again in the future.

I am very pleased with Choice as making the appointment with the AC COMPANY. I was really disappointed with the customer service that I received from the AC COMPANY. They were late arriving to my home. The disappointment wasn't the lateness but it was the fact that they never called me to inform me that they were running behind. I had to call you to check on them to see why they didn't show up. They finally got to my one hour and half. The technician, Christian did an excellent job.

All of the Choice Home Warranty Customer Service representatives who responded to questions about my claim status for service on my inoperable air conditioner and the options available to me provided clear and accurate information. I had to make several calls about the status of my claim. Each person I spoke with was patient, helpful and courteous.

Did not know if gas stove was broken. All I knew it would not work as another stove we had. Sears repairman passed it and explained how to operate this one. Able to obtain model number, so I was able to download a manual. Happy ending. Had called Choice for a recommendation for repairman. That was not the way to go. Tried to start the oven a few more times. This time tried the work order route. Result either way would be the same

Called in a claim under the pool/spa optional coverage. Tech assigned was very professional and knowledgeable. My claim was sent in and in less than 24 hours was denied. I reviewed the denial reason, did not coincide with the verbiage. I am presently appealing the verdict for a claims specialist to review. Very disappointing and upset as it is apparent that the company looks to deny rather than provide coverage.

We had no water (which we need for handicap son) so I called in a service call with an automated non person and didn't get a call back or anything that day so I had to call my own well person who came and got us water and ordered part needed. So now I want reimbursed 500$ which they approved but they are making me jump thru hoops online of course to get it reimbursed. I just signed up with them in May but may be canceling because of this.

Mr ** seems knowledgeable and was kind. He answered all the questions my wife and I asked. His sales technique was spot on. Let’s see if this company lives up to its reputation. I have not yet used this service so I statement does not endorse any experiences with the quality of the service.

The HVAC had been down for a week, Choice originally had the appointment set up for the 4th of July. I waited and waited on the 4th and then called the contractor assigned and as I thought they like 100% of America were enjoying the holiday. The contractor quickly set me up for an appointment on Friday. Gene did an outstanding job trouble shooting and repairing my HVAC with a new capacitor. He was on time and very professional. And also took time to double check that the dampers were proper set.

Our technician was very professional. He was kind and courteous. He worked quickly and was neat. I would like for them to answer all of my requests. He was prompt, friendly and informative. He talked me through the process and also informed me on what to expect in the future, like what was wrong and the parts needed. I was also told what he would have to do to fix it and an approximation on how long it would take.

It's confusing and logging in doesn't allow us to get info or message agents. When agents called me, they were very professional and actually helpful. That part is okay. Having option to get our own contractor only once a year is strange. Living 50 miles in the country one way from any contractor makes getting one here problematic. We know the ones who will come here. The guy I talked to wouldn't even listen but when I called again, the lady took down the company who will come here. That was professional of her.

Choice quickly found the vendor to provide repair service to resolve plumbing issues to be able to have water again. Quick response and turn around. Their response time is great and vendors selection is better than most home warranty providers. As a home owner I would definitely refer/ recommend they contact Choice best value and service.

Updated on 07/12/2023: I cannot give a proper review on performance because I have learned how your system works and to date have not yet received any compensation back from Choice. I’ve already sent you Carmines of Danbury's invoice which describes their maintenance and correction process. I’ve replied to these requests several times and have not yet received any notice from Choice regarding my service request and my approach to fix my A/C. I would appreciate an email or a phone call explaining any issues you have with my situation. Thank you. Tony **

Very prompt service. The vendor that was sent to my home was very professional and repaired my AC very quickly. I have had Choice Home Warranty service here in Florida for 2 and a half years. They have been very good. I also had a contract with them in New Jersey for many years also.

Customer service, worker sent to my home to fix my problem provided a positive experience, however very disappointed as I found out I had to pay more than my service fee to get my problem fixed. When I signed up with Choice Home Warranty, I was given the impression that repairs were covered in full with yearly contract fee and service fee. This is not the case. I had to pay an extra $100 on top of my fee, to get a backed up toilet repaired.

The service guy "Ryan" was very efficient and patient enough to go over the entire diagnosis of the problem, I should of reviewed on YouTube prior to claim ,but now educated regarding the reset button underneath the unit, but other than that he was very understanding and kind, he got my thumb up and recommend this service to anyone and highly recommend Choice Home Warranty to partner up with now, it takes about a month to kick in.

My ac unit was acting up. Before I got Choice Warranty I called a few companies to come out and check to see to what was going on. They all wanted to charge me $13,000 for the repair. A friend told me about choice. I got the warranty and had to wait 30 days for the policy to kick in. Choice came out and it turned out that I just needed a new thermostat. It had faulty wires and wasn’t communicating with the system.

Let me start off by saying last year I had a horrible customer service experience with a CHW staff on the phone, and I made a formal complaint with a supervisor. My warranty expired and I needed new coverage, but that experience turned me completely off and I no longer wanted to do business with CHW. I never did get any other home warranty either. Well now, fast forward about 8 months. I saw an email with a July 4th discount, and said to myself, I really need to get coverage. I called and had the best experience with James **. He was so pleasant, explained everything so that I could understand. He did not rush me. He offered me other alternatives to help me save money in the long run, which I did (even though I did NOT want to spend an extra $1k at this particular time) lol. I commend James for his excellent customer service. Give him a raise. There needs to be more people like him on the phones. Thank you James for your assistance.

It is impossible to get in contact with a person at Choice home warranty. I have called and been on hold for 7 hours with no answer. Ridiculous. My phone call should be answered in 15 minutes or less. Hire more call takers. I will never recommend this company for future service.

The owner was prompt, polite and kind. Replacing my disposable quickly. I would recommend them to anyone needing plumbing work in the future. I appreciate the seamless work. The owner also communicated his arrival time. He cleaned up post repair and explained the new system. Thank you very much! Most appreciated.

Please cancel subscription. Thank you.

It's been great with CHW so far. I had a claim for the bathroom knob. It was loosened and the contractor came to tighten it up. They were professional and very respectful. They finished the job and cleaned up.

CHW has been the best home warranty company. Our last repairman that was here did a wonderful job and had everything fixed in a short period of time. CHW found an excellent electrician to troubleshoot and get us back to normal in no time. We had several outlets in our home that would not work. After Reliable Electrical came he knew exactly what to do. So thankful for both of these companies.

The first claim we put in with Choice was all pretty quick. But for the next four claims, we had to go through the reimbursement program because nobody was taking up on the job. We had two claims that were plumbing, and then they started questioning why we put the claims in. So the claim process has been a little headache. The technician for the dishwasher did pretty well. He came out, verified the issue, got the parts ordered and fixed within two weeks. The plumbing guy himself was pretty good. But it was just that Choice was questioning the prices. Choice covered two claims out of five. So it hasn't really been very successful.

The last couple of submissions I've done were done through the app and it takes a little bit of time to get to the portal where you can do it. But it's doable and handy to have. I can look up the status of the claim. When I make a claim, Choice easily starts to line up technicians to come out and work on it. The air conditioner failed and it’s still broken. We already had a technician out and the AC was condemned. Choice said it’s covered and we're waiting to hear that the items are in order. Once it's in stock, then we'll schedule with somebody to make it happen. Hopefully, it would not be long.

I've been having a lot of issues. We don't have any air conditioning. Two years ago, one tech came and said “There's nothing I could do for you. This needs to be just hosed down." He didn't even look at the system and then he left. So, I did all the work myself, and paid him the deductible. So, I did all the work myself and I never heard from him again.

I have spoken to several of my friends and they have the Home warranty and they have nothing but good things to say about it. It give me a peace of mind if anything in my home might go out or stop working. The other good thing compare to other warranties Home Choice covers your water line and sewer line outside of your home plus Electric in side your home and most Home warranties does not. Thank you

My refrigerator went out 12 days ago and the repair service came out 2 days ago. It will be another 11 days til the replaces the compressor. If I was told to give them the ID number of the refrigerator, you’d think it would be fixed. How would your family fare being without a refrigerator for 3 weeks? Now I want for parts to be delivered to the house. The service is very slow for a refrigerator. Lesson learned.

Charges are exuberant and very picky on coverage. Looks like Choice is looking for ways to not cover services. I had a fan not working, after reviewing, it needed replacing and choice says they only cover $75. Now I had to pay additional $49. Also for my air-conditioned that went out, choice will not cover the modification to fix the problem.

Fridge broke completely. They reimbursed me the cost of the LG fridge that broke which helped pay for the new one. Great service. I just put in a new claim for my water heater that has been leaking water for months, finally will find out what is wrong and maybe get it replaced.

The repairman was very friendly. He checked the unit and made the repairs in a few minutes. HAPPY to get my air back on. The temp. is very hot this time of year and I did not appreciate it until it had gone out. That young man saved the day. Thank you.

We just signed up today. The representative was beyond helpful and answered the questions we had before signing up. As service continues, we will be able to give more ratings. He worked with us on the payment plan. He said he understood we are on a fixed income and could not afford any expensive payments.

How can a winter storm bursting your pipes be denied? How can an air conditioner that leaks be denied? Anything can be claimed to be not normal wear and tear. How disgusting and a waste of money which has no problem being taken out my account every month.

I was actually quite pleased with the attention to details as well as the several pricing options in trying to conform with our needs. We had Choice Warranty from 2016 to 2019 and are glad to be back, hopefully with even better service than we've had in the past. Thank you!

You guys are great! I called Monday 7/3/2023 because my A/C quit blowing cool air. Later that day I received an email from you folks that Sears Home Services would be here between 1-5 Wednesday 7/5/2023. The tech arrived early and had my A/C in just a few minutes. Choice, you did an excellent job getting service to me. I have to say I have been with other companies and left a very bad taste in my mouth. You guys took great care of me. Thank you very much. Roxann **

He fixed my air conditioner and was here and gone in no time. He came on time and is very friendly and very knowledgeable in his expertise in this field. He’s been here twice and I would def recommend to anybody needing help with their heating or air conditioning needs.

2nd time to use on different appliance but same quick service. Techs they use from Lone Star are exceptionally good. I would highly recommend Choice Home Warranty to any homeowner looking to secure peace of mind! I have used other companies over our 40+ years of home ownership in various states and they rank highly among them.

The rep I spoke with on the phone was polite, not pushy, and gave me complete information. He also answered all my questions and made sure that he had answered them to my satisfaction. He also asked if I needed any more information before we hung up.

I did not like the texts messages to my phone. Besides this, the Rep was knowledgeable and friendly. I hope I have a positive experience with your company. I just got this service and has not had the opportunity to use it yet. I did not like that I had to use automatic pay and that the service guide comes after payment rendered.

Our technician Andy was excellent. Very knowledgeable, very customer service oriented and professional. I would highly recommend him and will use him in the future. If we have any further needs. I would highly recommend him to others. My experience so far with Choice has been excellent. Would also recommend them.

There was a few days' delay getting a contractor. The technicians arrived earlier than scheduled. The problem with the shower was fixed by replacing the shower dial cartridge. I paid the service fee, but did not get an invoice or receipt. I was told that I will receive one electronically.

Tech showed up on time and troubleshot to find and fix a leak in the coolant for our mini split. He was friendly and professional. I am relatively confident the leak was fixed. Weather was "iffy" but he powered through to check unit inside and out. Jeremy was the Tech.

The service tech was great, friendly and knowledgeable. Gave us his feedback and let us know next steps. We are excited that the warranty worked exactly how it was supposed to. I would recommend it to all my friends. Simple. Easy to use. On time, professional and respectful. Thank you.

We contacted Choice Home Warranty (CHW) with an A/C problem over the July 4th weekend. They took our information and immediately reached out to their representatives and advised us, as this was a holiday weekend, it may take slightly longer to get a technician to help us. That said, they followed up regularly with us and quickly provided us with an appointment. Incredibly easy to submit a claim and get an appointment. Prior to our appointment time, the technicians advised us they were nearby and arrived as scheduled. After a thorough and brief assessment of our problem, they fixed our issue and clearly explained the difficulty.

In the past, we had to go through the warranty before we could find a person to come and help, but now I can just choose whoever and they'll just abide by it. As it turned out though, we're only here four years and we didn't know who could do any repairs, so we just went along with them. One year, we had a furnace that didn't do well, and Choice couldn't find the parts because it was obsolete. Our house is very old. At another time, we had an issue with our washing machine. It wouldn't stop spinning, and it locks while it's spinning so we can't open it to manually stop the spinning. A tech had to come and figure out what was wrong.

The Serviceperson was very friendly, professional, timely and accurate. He arrived on time, introduced himself and asked how he could help us. He examined the hot water heater's problem and gave us the prognosis. He walked us through the process and explained that we would get an explanation from the company on how the repair or replacement would happen. He did a Great job!

The service technician (plumber) was great. He knew his trade and went out of his way to be helpful and explain what he was doing and why. If I could give him 10 stars, I would! The customer service staff, while not horrible, could certainly brush up on their product knowledge. Had I not known what was covered under my Plus policy, I would have contacted a plumber at my own expense. The customer service personnel kept telling me said items were not covered when I knew they were. (I had my policy in my hands.) The CHW home office finally found that yes, said needed repairs were covered and the repairs were completed in a fairly quick manner. My advice is to know your contract and advocate for yourself. In conclusion - our technician/plumber was great. The repairs were completed in a fairly quick and professional manner.

I had a wonderful experience with my agent Reuben **. He was very helpful. For instance I explained to him that I would like to substitute the items I wanted protect. Reuben agreed and I was able to cover my additional items. I also received my contract within 5 minutes after agreeing to join Choice. Thank you. Gay

As parts have been ordered but not arrived and the dishwasher is not fixed yet, cannot rate higher. Technician was professional and polite. Hopefully everything works out. One issue with the process is it would be helpful if the timeframe for technician arrival was narrower. The appointment window was 8am to 5pm. At about 8:30am day of I got call narrowing time to 1pm to 3pm. It would be helpful if the original window had been about 4 hours (i.e. afternoon, 12 to 5, etc..). Technician arrived at 1:45pm.

Great company - great plans and great customer service. I would tell my family and friends to go with them. They give you so much for so little money. Don't look any further, go with them. Easy to get answers so got what you need from them. Easy to contact them also.

I decided to sign up with this company over the telephone 2 weeks ago and was given a policy #. When I called the person who sold me the policy and tried to get customer service, I got leave message or leave a call back number to get a call back response. I was told I would receive the policy in the mail and haven't received nothing yet. They need more customer service help.

I had very good experience with this AC company. Last year, I had a very bad experience with another AC company which Choice sent over to my place. I'm glad you guys are improving with your customer service. I was on the verge of canceling my home warranty with you guys but I'm glad I didn't.

Once the technician made it to my house he delivered great service and exemplified excellent customer service skills. He worked diligently to repair my unit and get it to blow out cool air. It was not an easy task. The air conditioner unit was on the roof on and he had to go to the 3rd floor to get to the unit and the inside unit was in the basement of the home. The technician had to continuously go from the basement to the 3rd floor. Not an easy task. He did a great job. Five stars for HT Philly HVAC.

He was very professional and offered me every discount that I was eligible for! He was courteous and very helpful explaining all my coverage and when I mentioned my well and septic tank it was no problem to add to my plan. He was knowledgeable about the company coverage and I'm a returning customer..

Couldn't be happier with the customer service we received when replacing an air handler. I am a real estate agent and I often sell these policies with my homes. Now I have a problem with my double oven. I have requested service and I immediately received an e mail that they are contacting a repair man.

When speaking to the sales person at Choice Home Warranty (Tracie), she was very educated on all aspects of their plan, coverage, liability, and even how they compared with competitors' plans. I was able to get answers to all my questions prior to making a decision. I found that the coverage is much better than my previous Home Warranty company, at a far better price. I hope that Choice Home Warranty is as good as they seem with their service!

Choice Home Warranty is horrible in communication. One email, no texts, no response to email questions, no way to directly follow up with Choice. The day contractor was supposed to show--never did. Also never called or responsed to our voicemail as to when they would be there. This is strike one for Choice Home Warranty. By the way, how is a filter not covered when the entire house is on a well and septic? This filter feeds the sink, dishwasher and refrigerator? Seriously considering going back to American Home Shield--EXCELLENT in communication and coverage. But Choice was cheaper--I guess you get what you pay for!

Appliance stopped working Sunday July 2 pm. No electricity to panel of dishwasher. Tech was successful in direct wire to power and make sure it worked. He indicated he was not an electrician and could not go any further with the service call. Suggested an electrician to be contacted for additional work on power line or connection issues. He checked out the electrical box but said it must be replaced or checked out by an electrician.

When I was interested in choosing Choice Home Warranty, a company representative was always available by phone to answer questions. Once I signed on, it was impossible to contact anyone at any number whatsoever. Tried for 2 days and gave up. Soon as I decided to cancel with Choice, I was bombarded with phone calls giving me offers and trying to get me to change my mind. I realized if I had a real problem, an emergency, I'd be out of luck getting any help. I decided to change to a company that has excellent customer service. When I call, they answer.

I have been looking for a home warranty company for a while now. My work partners with this company and we receive small discounts. After reviewing their policies and talking to a representative... I was able to find the right coverage plan for me. They called a little faster than I was prepared for... but we were still able to work out a plan that fit my needs. I am hoping as needs arise in the future that I will be able to count on them. Home warranty companies have a bad rap these days due to non-payment and trying to wiggle out of stuff. It's all over the internet and reviews everywhere you look. So, it is hard to find a good one to give you that peace of mind. After research I believe I have found one in Choice!

Had a plugged line. Called Choice Warranty and it was assigned in less than 24 hours and corrected the next day. Technician was on time and efficient. The technician was skilled and very quick. He could have been a better communicator, but his work was great. I would recommend him and his company (Top Notch Plumbing).

My husband called last night to our home warranty place and the customer service was ok but couldn't understand the agent which was very frustrating. I called this morning and spoke to a gentleman by the name of Jeff. He was very kind and informative. He gave me top notch customer service. I wish I could give 10 but 5 stars will have to do

My claim was handled immediately. The broken appliance was repaired within twenty-four hours. I was kept aware of the arrival of technician during the entire process. The payment of the service fee was quick and easy. The technician was prompt and professional. The work area was left neat and clean.

The gentleman on the phone did a good job of describing the coverage for the home warranty and I appreciate it his help. It's very important to have home warranty coverage because I've been through many expenses with different parts of the home that need repair and it cost a fortune to have stuff fixed or replaced. So I'm glad I got the policy John

The technician (Cody **) from Roberts Plumbing came out and correctly found the problem. He will return to fix it. My only negative comment is that with your company (Choice Warranty) it is IMPOSSIBLE - IMPOSSIBLE - IMPOSSIBLE - to talk to a real live human being with flesh and blood. Working with a computer does not work for me!

You refuse to help me. Even though you market that you cover HVAC. You fixed my leaky toilets but not the more expensive things. I had issues with a dishwasher. You came out twice and did not fix it. I bought a new one. This warranty program has not met my expectations. Not happy.

Your company could be a lot better contacting the customer in good time. Needs work. The company you assign to customers does not call before they show up and are very rude. We might have to change warranty companies. It took almost two weeks to get someone out to my house just to tell me they can’t help me then I get the same answer from Choice home warranty. I’m done with this company.

I don’t think if I pay for warranty I have to pay the fee and labor. For example I have a fairly new air conditioner. 2 1/2 yrs old. It stopped working. I called for service. When tech came and checked he said that line was clogged and have to charge me to unclogged. I have been doing the maintenance that I was told to do every month on the drain. It was draining outside but yet it was clogged. I was told that this is not covered so I have to pay to unclog. I didn’t have that equipment that he used to unclogged the drain. I think if you are going to pay for warranty that should be covered at least one unclogging a year.

RC Plumbing did a fantastic job fixing my leaky sink and replacing the shutoff valve. I would highly recommend them to anyone. The Technician arrived on time, and only took about 30 minutes to resolve the issue. He even advised me to leave the cabinet doors open because the area under my sink was still damp. RC plumbing always gets the job done quickly, and efficiently.

Dr. Circuits, our electrician, and his assistant both provided very good communication re: arrival time, what the problems were and some tips about managing circuit loads in a 100-year old home. They went above and beyond and I am very thankful for their service. The refrigerator repair person was excellent, too, diagnosing the problem before he even set down his tool box and fixing it promptly. Couldn’t be happier with their service!

Called to put in a claim for microwave. The rep said my warranty only covers the microwave if it is attached to a wall. My question - What difference does it make if the microwave is attached to the wall or not? At the end it's still a microwave. I asked him to connect me to his supervisor but he routes me back to the 800 number again.

My Microwave stop working. It took Choice Warranty 3 days to get someone to my house. No good for Choice Warranty. The technician was nice but I don't agree with company final discussion. It cost more to repair than replace and I have wait another week for them to repair it.

Our unit went out. Choice sent out a tech, Justin. He was very knowledgeable and polite. Went right to work to find the issue with our unit. In no time he had our unit up and running. Justin explained the problem with our unit. We were very pleased with this repair technician. Thank you.

Bob was very explicit in telling me everything and got the cheapest rate for me. He told me exactly what would be included on the warranty and how to contact Choice Home if I need to and set me in information. He checked and got a senior discount for me as another company had offered one to me. He matched what they had offered me.

I am very disappointed about the treatment I received while trying obtain information about Choice Home Warranty. The Salesperson's name was Troy **. He was extremely aggressive pressuring me to buy the policy to the point that it was very offensive to me. After I purposely put him on hold, he called me back at minimum, 10 times within 5 minutes. He finally left a very offensive voice mail message telling me that I could not afford the policy. I did purchase the policy from another sales person who was extremely helpful, respectful, and just an all around nice gentleman, Jascha **.

I was offered another policy that saved me a few dollars. He answered all my questions and fixed a problem with my address. I can't remember his name, but you have it. He could have sold the one I choose but not as good as what he offered. Online wasn't the best deal for me.

I have a problem in the summertime with my air conditioning. I placed a claim order through Choice Home Warranty. They were quick and efficient in sending out a technician to complete the work. The technician showed up the next day first thing in the morning to fix the problem. He replaced my thermostat and programmed it as it needed and now everything is working very well.

Asked the rep. about how how would I hear from someone. It's 90+ in my house. Her response, "In a few." I ask few days, hours, weeks? She said in a few. I ask could she be more specific. She still said, "In a few." I ask to speak to someone else. She said, "Thank you for being a good customer." I said, "Ma'am can you let me speak to your supervisor or another representative." She said again, "Thanks for being a good customer," then hung up.

Waited 2 days then they could not find anyone to service me. So chose the reimbursement option only for the tech I found to get road blocked and get the same no response type situation saying they have to be approved before they can submit. Very well known company. Here I sit still no a/c. Customer service can barely speak English in my 2 conversations with them. Getting nowhere fast.

The process was very easy. My talk with Elliot was very productive. He got me an additional discount and I'm happy with the coverage that I received. Since I'm new to the program I don't have anything else to say. What remains to be seen is how well the repairs/replacements go if I need to use the insurance.

The technician arrived on time, checked the entire air conditioning installation. He did a maintenance service and changed the parts that I consider to be deteriorated. I leave the AC working perfectly.

Ryan was great to talk with by phone. He explained the benefits and didn't push me into a decision. When I received a follow-up email, I took advantage of the offer and enrolled. Fast and easy process by phone. Hoping I'm not going to have to use this coverage but if I do it seems very reasonably priced. Thank you Ryan.

I had a hard time getting a Claim Reimbursement. When I finally got one my technician was unable to submit the claim. He called Choice Home Warranty and was told I needed to submit the claim and when I tried to submit the claim I was unable to do so.

I was telling the Automated Claim collector software that I had a "leaky faucet" and it could not understand. This I do not understand, I said it clearly a bunch of times. The software needs to be updated to effectively catch the information from your customers. The boy Jason (Philippines) was fantastic though! Thank you all :).

I’m pleased that I received immediately a copy of my contract for review. I’m not as satisfied with sales approach. I don’t like, personally, being pushed into decisions without a little time to make sure I’ve gotten everything covered. I know this is a sales environment and time is valuable and my questions were answered quickly. I still felt that I was not treated with much customer respect. Just sign up now and you can cancel later if dissatisfied. I’m probably going to stay with you because of previous satisfaction with service, but that depends on what I get back from AHS today.

Agent saw me online, immediately called me to offer me a deal. I was going to check with spouse, he got me a deal so there didn't have to be a callback. Great job! Great rate! Great service! And I appreciate the push with the great customer focus! I was very happy to get the call.