Choice Home Warranty Reviews

Very friendly service. Got good deal on extended service agreement. Just the policy I was looking for. Thanks for your help! This is a better rate than Old republic home warranty and better service. Thanks again.

Choice Home Warranty claim process went very smoothly. Received repair service appointment within minutes. Cary from Stapp Electrical Services LLC, did a fantastic job! He quickly identified and repaired an defective circuit breaker. I highly recommend him for any electrical services needed. I hope to use his services in any future electrical issues that may come up. Thank you, L.

The technician is friendly, respectful, very knowledgeable, polite and professional. He diagnosed the problem carefully. Explained the problems with the refrigerator, the process etc. Answered the questions I had. Thank you.

Thank you May for the great customer service you gave me regarding the earliest appointment you were able to get me directly with the company. Once you called them they contacted me directly with a cancellation they had. I was so grateful. I’m glad we had the opportunity to talk and solve my concerns

The technician was fine, but the seemingly automatic denial of our VERY FIRST CLAIM WITH CHOICE HOME WARRANTY has left me considering canceling our contract. I am VERY dissatisfied! And I do not like CHW's business model of callbacks to speak to live agents. That is very inconvenient because I can't always be available for phone calls.

The locksmith kept me informed of arrival. He arrived exactly when he promised, treated me professionally, re-keyed the locks, and gave me a little advice on door security. One snafu was that one of my preexisting deadbolts was a cheap flea market knockoff that could not be re-keyed. So, he gave me a temporary deadbolt he had on his truck that he could re-key. As a new residence of Plano, I was very grateful to be treated so fairly.

We have been waiting since July 23 for our water heater to be replaced. It is now Aug 29th and still have not been provided a person to replace it. I was assigned 2 technicians who just wanted the $75.00 fee and ghosted us. One tech called and found out the fee was already paid and just never showed. I call daily and get the same old song and dance. It's been very unpleasant experience with Choice Home Warranty and would not recommend them.

After a bit of confusion finally sent the proper tech to look at my Jenn Air range. Approved the repair, waiting for the part. Satisfied with the service so far. Was billed my copay and the rest is being taken care of by the company. Prompt in response time, techs arrive on time. I feel quite a bit better now as I have heard many horror stories about these service warranty contracts. So far they have been true to their word and have done what has been advertised. I wish I had gone with Choice Home Warranty a lot sooner that I did. Keep up the good work. So far, you have a happy customer. Just waiting for the part to come in and the schedule the tech to come out and install it. I will recommend Choice Home Warranty to anyone that wants peace of mind concerning their homes and belongings.

I had a worst experience with Choice Home Warranty in my life. I live in Texas and the temperature in summer is above 100 And my AC compressor stopped working. I called Choice Home Warranty and they sent Technician within a few days and they collect the service fee. And after week, they emailed me that I have to pay 400 from my pocket. I did accept and wait for almost months. Nothing happened.

James was a hard worker. He carefully examined my outside unit and then Climbed into our attic space in hot 100 temps to ensure that he had documented everything he needed to complete the job. He was very helpful in answering all my questions as well. If you ever want to get your AC system looked at please call Alpha Services.

Very good about sending e-mails, but the only thing they are really good at is taking enrollment money. Impossible to stop membership and get a refund. I was assured that they would be able to procure service techs in my rural area, but have not been able to. One claim for a broken garage door took three weeks before I received a call from a tech who was 1000 miles away.

We created a claim In March for the handle that the handle had come off. And when the part arrived it was fixed. It never was working well at closure. When the technician came for other claims I asked him to checked it was not working well. And it didn't show it then. Every time the technician came in for other claims I showed him about the same issue again. I now created another specific claim to try to resolve the closure of the microwave. Please consider that it have not worked well completely well.

These people call them selves a service Co. but I found them almost impossible to get them to acknowledge a claim. If you call in you get referred to another person then to another and it is a game of phone tag at that point. I was denied 3 claims out of Five that I tried to make. I am sure this follow up report will not see the light of day but it is what it is. One Star is all they get from me.

All of the techs have been good except for one. He was here two times, but couldn't resolve the problem. And I ended up having to replace the dishwasher. Other than that, so far, so good.

Contacted Choice May 2024 regarding A/C not cooling. Since May a technician has been to my home a total of 6 times agreeing the unit needs to be replacement all 6 times. I paid over 13 hundred dollars, since. I was told that was my responsibility. As of today August 28th I still don't have A/C. This is my first claim to CHOICE. Cannot recommend. They admit after 6 visits the unit needs replacing, however IT HAS BEEN 4 GOING ON 5 MONTHS. Summer is almost over the hottest summer. I can remember. I feel the money. I paid should be returned to me from Choice. Please respond to this response

It was very easy to open a claim online. Repair company responded within an hour with an appointment. I now just received a call for company asking if I would like an appointment tomorrow. So far service is fantastic. Contractor was very polite. I was very pleased with their ability to come sooner.

Excellent service. Prompt response for service request. I had a choice of waiting for CHW to hire the repair company or hire my a local air conditioning company myself and seek reimbursement. I opted to wait for CHW to hire the company as they were quick with their response. I highly recommend this home warranty company as they hire reputable companies to service their clients.

Please review your contract very carefully. Choice does not pay for replacement, installation or shipping. My cooktop was $2,100.00 and I was offered $373.00, I was told it was their option to not have it repaired and offer us $373.00 cash in lieu of repairing, I talked to a case manager and was not satisfied and asked if I could speak to her manager and was told no. I requested a callback and was cancelled twice after the original call. I have two policies which I will be cancelling and contacting the BBB. This was the worst experience I have ever encountered. While they call you back right away they cannot escalate the customers' complaints. I cannot even get a copy of my work order which I am entitled.

Warranty inquiry. Very satisfied with representative and cost quoted to me for items and services terms and conditions. I really have nothing more to add to the description other than what I have already said. I didn’t realize I had to write an essay to say how satisfied or unsatisfied I was with my conversation with your company. Wow I may need to rethink this.

Mr. ** was extremely helpful & courteous. He listened to my concerns & problems regarding a previous home warranty company. He was reassuring of the services offered by Choice Home Warranty & explained the services offered. I felt confident that Choice Home Warranty would serve my needs. I was glad to know that I had signed up with such a reputable company.

Purchased home warranty for a duplex that I owned. Had them to come out and inspect the sprinkler system. The agents came out twice. First time I paid $200 for both properties for the inspection. Inspected two weeks later. They denied the claim saying that normal wear and tear of the sprinkler system is not covered, I go to cancel the claim they say that, "We will refund you the money that you paid to repair your sprinkler system because it was supposed to be covered 90 days," and only received a $200 check even though the invoice was $900. They only offered to pay $400 for the two properties Spent 90 days arguing with them about receiving my check for them to tell me if I cancel my coverage then they will void the check and I will lose the money and I’ve already paid company. This is how they treat veterans.

An appt was made for Wednesday however I received a call fro the repair guy and said he could be here on Tuesday if I wanted...So he came on Tuesday and checked the washer out....The washer took that time to come to life and worked fine while he was here...

The technician arrived on time. He assessed the problem, emptied the fridge & freezer, repaired the faulty wiring. Re stacked the items in the correct location. He advised that in 2 days if the food was still icing up to call his company & he would return & change the circuit board. He was very friendly & extremely professional. He was excellent.

Our refrigerator stopped working last night. I called this morning to make a claim. I am very happy to see that my tech is actually scheduled for today. The reason I gave it a 4 is because I wanted to speak to a person and nothing I did gave me one. So I was forced to push the buttons. I am an old senior and wanted to speak to a person to confirm appt. But I do thank you HW for quickly setting an appt. I hope to not lose our food.

Wow, what a pleasant experience I received from Miss **, one of my case managers on my case. Miss ** customer service was simply outstanding! She went above and beyond my expectations, and I am so grateful for her patience in listening to my explanation of what happened to my door. Her courtesy and professionalism was great, and I would highly recommend Choice Home Warranty to all my family and friends. Job well done Miss **.

The repair has not complete yet. Only the evaluation. Dewey was very professional and efficient. He described the system and what is probably wrong and a plan to repair. We are awaiting Choice’s approval to proceed with repairs.

Our claim was handled promptly. We were told that we would receive a Lowe's gift card for the purchase. We were also told it could take up to 30 days to receive the card. To date we haven't received it. Also Lowe's will not let us use this card to pay our purchase of a new unit on our credit card. We can't wait 30 days for a new unit.

I put in a call for service on my attic fan, It took over a week for Choice Home Warranty to find a technician, It took the company 1 week to schedule an appointment which they missed. Rescheduled one week later. Tech diagnosed problem in 5 minutes - said he had to get approval from Choice Home for parts. 1 week later still waiting on parts. So far the fan has been out for 5 weeks.

He was the most professional and polite man, and knew what he was doing, it was a pleasure working with Choice Warranty. I would not go with any other company. He called before he came so I was ready for him and showed up on time. I would highly recommend Choice Warranty.

Our AC stopped working this past Friday evening. I submitted service request to Choice Warranty via online system on Saturday. On Sunday I got notified for a technician appointment for Tuesday between 3pm to 8pm. On Monday the technician called to confirm appointment. He asked me about the AC issue. On Tuesday he called that he is on his way and will be there around 3pm. He arrived on time. Went straight to the AC unit. Opened the cover and quickly fixed the issue. Then he thoroughly checked the unit, gave some suggestions. Then he checked Freon which was little. He added that to the system. He checked that the cooling was working properly. Very nice person. The company is Enova Heating and Air Conditioning and the technician is Oscar **.

Choice Warranty's service has progressively degraded over the years while simultaneously increasing the cost of their annual subscription and per-call charges. The major issue is that even when a service company determines that a failure is not the user's fault due to normal wear and tear, Choice Warranty can override this decision and deny payment by arbitrarily deciding that it's the user's fault. For this reason, it's not worth using Choice Warranty; you're better off paying a service company directly if something breaks.

Offering customers a wholesale offer that is more than $200 less than the cheapest washer available is a joke. I will be looking for a better warranty company. The technician was timely and professional. Choice Warranty does not care about its customers, if you want to offer wholesale pricing set your customers up with somewhere to buy wholesale. Otherwise, it’s just a tactic to pay less.

100% cheating. They have escape clause for any breakdown at any home. I don't know how this company is operating for this much long years. Please... Please... Stay away from this company. When I discuss with my friends I came to know that they also experienced the same and they are not refunding the money prorated.

He did a great job and was very nice person. He called as asked and showed up on time. He seemed very knowledgeable and very capable. Discussed with me what the problem was and got the approval to repair it. The repairman was very professional. I would recommend this company, as well as this guy to anyone.

I sent two emails and left two voicemails for the contractor Choice Warranty assigned to my Claim. I also called and left a message for Choice Warranty. I did not receive a call back from either. I needed to reschedule my appointment as I was out of town. Thankfully, an employee called to let me know he was on his way to my home and I let him know I was out of town and we needed to reschedule. CHOICE Warranty needs to make it easier to actually TALK to someone for scheduling, etc.

To be honest here, I had an unfortunate experience with getting my AC fixed BUT a supervisor with CHW stepped in and has truly gone above and beyond to address my concerns, make sure it gets done correctly. My faith has been restored and I am so grateful for the help!

Per conversation with the person on the phone to whom I was presenting my claim, they were too busy trying to get me to renew my policy instead of the claim. They said it would be covered but ultimately it was denied. I needed the door fixed as it was opened from Friday until Monday.

Everything went smooth and a very quick response. Very helpful on finding the right plumber and getting the job done. I’m glad that finally a company you can trust and that CHW cares about the customer. I recommend CHW if you own a house you protection and a peace of mind.

My service technician came during the time frame that I was scheduled for. He was quick in identifying the reason that my dryer drum was not rotating. He was in and out within 30 minutes. He would have been done sooner if he hadn't dropped a screw that was needed to put the dryer back together again.

Everything had gone so smoothly. Choice Warranty has been great and company and technician has been excellent. Highly recommend. Everything went in a timely manner for the AC repair as it was so hot when I came home after a weekend trip. The online service was so easy to use and answered immediately.

I had an enjoyable experience with Mr. Bradley ** of Daugherty Plumbing. He arrived within the time window that was expected. He was cordial, friendly, and knowledgeable about the issues. He checked both the water softener and tankless water heater to ensure proper settings. He also returned the next day to ensure everything was working correctly. He shared his expertise and gave me instructions on how to proceed in checking the proper performance of the equipment. That's excellent service. I hope everything is fixed.

I was told when I signed up for CHW that service calls would only be $44.00, on claim number: ** you are charging me $85.00. I am writing this since I am going to let Consumer Reports.org know about this if you do not give me the price I was promised when I bought the policy. I fixed the Washing machine motor myself because I was worried you would charge me an extra $44.00. Also I had tested the Dual LG burner with a meter and told him it was toast, I guess he didn't believe me. I used to do all my repairs myself, now I'm wondering if I shouldn't go back. -Colin

I read about Choice Home Warranty In an article in Worthy Finance. They ranked the top 5 home warranty companies. So, I checked out each company and compared to see where I would get the best service and value for my money. For the exact same plan that I had previously with another company, I chose Choice Home Warranty. I ended up saving $92.25 a year and $35.00 a Service call. Greg, the sales tech was great. He answered all my questions and was very knowledgeable and courteous. I am so glad I checked out Choice Home Warranty and look forward to doing business with them for many years to come and now have peace of mind that if we need anything, we are covered.

Updated on 09/26/2024: I turned a refrigerator issue in on August 18, 2024. On August 19 Sears was sent out to assess the problem (uncharacteristic as Choice normally takes 4 days to a week to get a repair person out). The technician arrived, immediately took my $85.00 deductible and then didn't have the parts so they were allegedly ordered and the appointment rescheduled for 8/24. The technician never showed up and there was no communication. At the end of the day (8/24) I contacted Choice and was told the parts had not arrived. I decided to check online the availability of the parts the technician identified and several parts houses had them for delivery within 2 days. I had several communications with Choice and all I got was "we are working on it". I even requested a tracking number for the parts but Choice continued to avoid the issue.

Unresponsive. Unprofessional. Service is through well meaning people in the Philippines who don't know what's going on. Can't get through to anyone. You have to wait for a call back. I had a repair and have been waiting to be reimbursed for the repair minus the service call for more than a month. At the start of my current claim -I had to tell the rep in the Philippines that I can get my own chosen contractor because the contractor they say will call never calls. "Well ma'am you have to wait for the contractor to call" - NO I DON'T. Thankfully my contractor was able to repair my refrigerator- my most recent service request thru Choice. I am still waiting for reimbursement. If they have to replace an appliance they only give you a fraction of what it costs to replace a like appliance. I paid $495. The company has deteriorated. I DO NOT RECOMMEND.

Very nice man. Thorough and efficient. Explained things very well. He seemed concerned we haven't had air conditioning for the last two weeks and eager to get it fixed. Comfortable with him coming back to get it finished. Hopeful this will be accomplished very quickly. He came on time and was prepared when he got here.

I wasn’t able to be home for the appointment so this review is essentially coming from my 18-year-old son. The technician was great and informative and kind. He got the AC working and was very personable. I’m very satisfied with the response time and service. We really appreciate it. Thank you!

Really nice guy and did quick work but the oven is still leaking gas. He only replaced the ignition switch. I asked him would that cause the oven to smell like gas. He said yes and left. The switch did the trick but still smells. Not sure how to fix the request next time when I submit my claim.

Depending upon what salesperson you talk to, experiences great, previously I spoke to someone from Choice and they were rude, hung up on me because I wasn’t signing up that day. With two people I spoke to yesterday were great. They explained everything, answered all my questions. Everything is good.

The owner of Clover Concepts LLC is the one that came to service what I thought was my thermostat going out. I believe his name is Steve. He was very knowledgeable and thorough for looking at my furnace and thermostat. He determined that it was not going out, thankfully. I did express that I would prefer one that did not have as many buttons as that one confused me. He went to a hardware store, bought a new thermostat, and installed it. He even informed me about split systems to look into since I expressed that the upstairs and one bedroom on the lower level are hard to keep cool in the summer and warm in the winter. He even offered to come install those if I bought them. The level of professionalism and knowledge the owner has would make me recommend him to everyone I know.

CHW did a good job on our first claim---air conditioner, but the second, and most recent claim, for the garage door opener was a fiasco to say the least. CHW did not take care of business--- canceling and rescheduling as we had 2 different companies show up on the same day. CHW did not cancel one appt and did not notify me of the updated 2nd company. I was sent a bill from the second company for missed appt.

I signed up for a 6-year policy and now wish I hadn't. Our experience is CHW has a very good site for taking up claims but from there on it's downhill. They do not have a good provider network at least in our area and in one case they sent an HVAC provider for a plumbing job who did not have the right tools for the needed repair. It's been quite an ordeal with denied repairs, having to file appeals, follow up with case manager and so on.

Expected to get more for replacement of Refrigerator as everything is expensive now. Secondly, my water heater issue was not resolved and that left me very upset not too sure if we'll renew my policy as your representative who attended to me during water heater issue was not helpful and extremely rude.

Took almost a month to resolve my claim partially! Terrible experience with Choice Warranty. Covered half of my refrigerator replacement! Choice Warranty needs to do better addressing customers' claims, otherwise, I will consider other options. I would not recommend Choice Warranty to anybody based on my experience with the company.

Hi, I have a long term warranty plan with Choice. While their price is attractive, service level both from their agents and providers is not satisfactory. For example, one of my Faucet plumbing claim has been open for almost 6 weeks. Plumber is not showing up on appointments, does not know how to solve problems, Choice warranty does not have much of other plumber options to offer. Worst is that their agents are not very empathetic and sometimes rude. Another of my claim is with a refrigerator. Service company missed their appointment and did not bother to call me either. Choice warranty is only asking them to reschedule and even after multiple requests, I am getting put at the last again the appointment queue. This claim will be open for almost a month. My advice is to go for this warranty company only if you have time and patience to wait endlessly and deal with a non customer friendly company and eventually save some time.

Response was quick. The appointment date was the next day. The technician was courteous and professional and was able to repair the problem effectively. In one case, the serviceman came even on a Sunday. I have bought CHW for my vacation home in Florida. I have been very satisfied. I am recommending CHW to my friends.

I would like to thank the organization and the people involved in processing my recent claims. I had my refrigerator and dishwasher go out both at the same time in the middle of the summer. I called reported my issues. The next day, a person was sent to my house who was able to repair my dishwasher. He said, my refrigerator couldn’t be repaired because there is no more parts being manufactured and he said I will be contacted. The next day I got an email on the plan for my refrigerator. Very professional and competent as well as timely service. Thank you so much.

Recently had our hot water heater leak and flood our garage. No worries, I have a home warranty with Choice! Called on a Thursday and I was told that someone could come out on the following Wednesday. I called and asked for something quicker because from past experience, things didn't happen quickly. Response - we are not emergency response. Pissed me off. Called a plumber, was there next day and for a complete change out in a day...., $1,600....so why do I have a home warranty? Buyer beware.

I had a clogged condensation line. I called on Friday and it was repaired on Monday. The tech that did the work from CLM Mechanical was polite, and professional. He explained everything in layman terms as to what was wrong and how he was going to fix. He also told me how to prevent the problem from coming back. Very impressed and would use their services again.

I paid over nine hundred dollars to Choice Home Warranty for repairs to be done on my appliances and it was suppose to also cover clogged drains. They did absolutely nothing and tried to turn the tables around and said it was my fault for letting hair go down the drain. Their plumber came out totally unprepared and quoted over 500.00 to unclogged the drain in my bathroom sink. Choice Home Warranty said they would pay two hundred dollars. I found another company to unclog the drain for one hundred and they said there was no hair down the drain. The warranty company never pays out because they send someone to do a diagnostic check and the consumer pays for the house call. Choice Home Warranty will turn the tables around and say it is the consumer's fault. The person who I hired confirmed it was just normal wear and tear.

Ryan was the tech from Zach's Appliance was the AMAZING tech who came out to diagnose my dryer's issue. He was a blessing in how he helped me understand what was wrong, why and what needed to be done to ultimately fix it. Wish the VERY best for him. OUTSTANDING customer service. EXTREMELY knowledgeable AND willing to SHARE his knowledge. Not all tech-savvy CHW have sent are.

I’m sure they are good for people that live in a large city, but for rural America not so much. I bought in because they said within 48 hours I should have a technician to look at my problem. 2x it was 2 months, 1x never found anyone. And then only got a fraction of the cost to replace them. I cancelled the rest of my subscription, and was glad for the refund. But will not recommend.

CHW has its pros and cons. Pro-they scheduled a tech to come look at our fridge 48 hours after it broke. The company they chose was fantastic and opted to come the following day instead because the fridge was not cooling. The report processed quickly and we were told within 48 hours that CHW would cover a good portion of the fridge's replacement. Con-we will not see cash for the replacement despite the fact that CHW lists all over their website and advertisements that its cash back. Instead we are supposed to receive an emailed gift card to Lowe's. This would not be problematic except that the gift card will be sent within 30 days. I called to see if there was anything that I could do to speed up the process because we are out a fridge, the customer service agent was extremely rude and about yelled at me that it wasn't their fault.

Significant water leaking from water heater, contacted Choice, and they immediately had a plumber come check out the problem. The plumber determined a replacement was necessary, so now I’m waiting for the installation of a new unit. I received an email from Choice which stated I’ll need to pay $845 for uncovered costs for the new water heater.

I was very satisfied with CHW. I was scheduled to have someone to come out to my house the very next day. But they never showed up and no one contacted me from the plumbing company to reschedule or no called from Choice Home Warranty to see was the problem resolved. I am very disappointed.

Waited 2 weeks to get the problem corrected. Could not clean the drain. Said he thought I would have to get a plumber. Told me I could not use my permanent filter anymore. Asked about his Merv recommendation and he said he did not know what I was talking about.

I have no complaints about any of the Technicians who choose to take the request! They do a great job!! The only concern I have is the scheduling! Took a week for them to fix my AC. I had room Ac to use or I would have to stay with daughter and family!!

We finally found a good repair company within the Choice Home Warranty network. The company (Applx LLC.) has been to our home several times and always got the job done quickly and professionally. Applx gets 10 stars! CHW gets a rating of 1 Star because of the way they send anyone out to service your issue even if that is not a trade they normally do. For instance, they sent a bricklaying contractor out to do plumbing (that company came out 4 times), couldn't install a new faucet & then claimed that the pipes were rusted (copper & brass don't rust). CHW also has declared an issue "not normal wear and tear" & as a result won't cover the repair.

I would feel very uncomfortable recommending your company and the services you provide. Your representative, Mrs ** was very professional and knowledgeable as to what the policy would provide. He also discussed the senior options, which thought it was professional of him. I feel very comfortable with your policies and as stated above I would highly recommend your company.

Be extremely careful with your selections with this outfit. What you get is not always as it seems. I joined Choice Home Warranty just about a year ago and have used them at most one time. But that is not to say I have not placed other requests for services. When I joined, I was quite explicit in explaining that I have an above-ground hot tub. I was assured it would be covered under the add-ons so I moved forward with it. The first time I attempted to get it serviced, I was told that they were unable to locate a tech in my area. Now, months have gone by, and I was told they had dropped this part of my policy. Having paid upfront for this part, how could they go without refunding my money? Again watch them. THEY ARE NOT RIGHT! I give them one-star.

Andres ** was very polite and is a great salesperson. I had been thinking about a home warranty for my home. As a Realtor, it will be useful to have the Choice Home Warranty information available. I sell residential and commercial in the state of Illinois. Thank you for the discount :).

Chris was knowledgeable and quick. He unplugged AC drain line and now unit works fine. Barnhart Heating and Cooling genuinely cared so I will use this company again. My only disappointment occurred on previous call when plumber had to charge $85 for service call due agreement with Choice Home Warranty. First call I asked for plumber so man arrived, took photo for Choice Home Warranty and left (without fixing the problem). I had to submit another request to get AC repair.

Contract status was explained in detail. I knew I had amended my contract status last April, but I didn't realize it included my primary residence. I was given the contract numbers and instructions on how to view on the website. I also filed a claim for a malfunctioning dishwasher. I am awaiting contact information from the service tech assigned to my issue.

Agitator in my laundry washer barely moves. So, I called and filed a claim. Within minutes of filing a claim, your representative arranged for a technician to come to my home in two days. I was quite impressed at the speed of your response. Thanks a lot for truly outstanding service.

I've only filed the claim at this point and received an immediate response. No repair people have come out yet. For this, the response time and setting up the appointment were impressive and much appreciated. I have nothing more to write, having a minimum character limit and also a minimum word limit (format over content) is ridiculous.

I had a Choice warranty on my home for just under 10 years, and have to say, overall, got my money's worth. It certainly comes in handy when you need a new appliance or major repair. Since I started, I understand you've increased the allowed amount for replacement. A few years ago, I was only allowed $600 to replace an oven and microwave combo, but think it's a couple grand, now, at least. As my renewal was up this October (2024), I decided not to renew for a number of reasons. Although the cost was good, I was unhappy with being able to reach someone to speak to.

Had a call with Agent Avi, who enrolled me in to a one year program with Choice Home Warranty Top plan and helped me with all my questions on coverages and service requests. As I was referred by a friend, he described all the benefits of Choice Home warranty plan. Happy with the experience today!

Super was fast and I was offered money to help with the replacement of my unit. The first offer was low so I called and they added a couple of hundred more. It won’t cover the replacement of my unit but it was better than nothing. When I called the service person Lydia was helpful.

I purchased the Choice Home Warranty because the salesperson assured me that if an appliance failed, it would be replaced. My washing machine failed and after filing a claim, I was offered a gift card to Lowe’s for $343. I looked at the Lowe’s website and there were no washing machine chains priced at $343. The lowest cost for a comparable washing machine I could locate sold for $478 before taxes and delivery cost. I was then offered a check for $343 to shop and purchase for a washing machine. I still was not able to find a washing machine of comparable size and features less than $500. This is a misrepresentation of the warranty package sale and decreases confidence and the company's offering and standing.

Sent a claim for bathroom light not working - a tech came out that day - fixed in less than 30 minutes! Always great service on the few other claims I have filed in prior years. I do most of my home repairs but electrical & plumbing I leave to professionals. Very professional, respectful and friendly technicians. Happy customer!!

The representative was professional and knowledgeable. All my questions were answered. My wait for service was reasonable. The support was on time. I would recommend Choice Home Warranty to my friends and relatives. This is all I want to say.

From the first call until the technician came to my home. Everything was above and beyond! I’ve had several home warranty plans in the last 10 years Choice Is by far the best! They respond quickly. They keep you informed step-by-step until the technician arrives and your service is complete. Thanks, For your excellent service!

I called Choice Home Warranty as they are the most highly rated home warranty program I found. I spoke to Josh who was extremely helpful. He answered all my questions and concerns, and there was no high pressure! I feel much better having my home protected for any future problems. Thank you Choice for giving me this peace of mind.

I called in one day and the repairman was out and fixed it the next day. Doesn’t get any better than this! They listened to me when I told them it was the water pump, and brought the correct one with them so it didn’t take two trips. Having two teenage boys having a working washing machine is important. Thanks for prompt service.

The best repair person you have ever sent. He got late on a previous job and still came to fix my garage door opener at 8:15 at night. He was very knowledgeable and explained what he was doing and was not in a hurry even though he had a 3 hour drive home that night.

So far I have had great service from the techs sent out. Very prompt and knowledgeable. Really liked the tech that was sent for my broken washing machine. She explained what was wrong, what it would take to fix it and a rough idea of the timeline for her to receive the parts necessary for the repair.

Excellent customer service from both Choice and Cortinas. My AC was not cooling. I submitted the claim on a Friday mid-day and received an answer that evening. The best thing was the service was the following day, Saturday. With this Texas heat I'm so glad and appreciated the fast response and repairs. Thank you for your 5 Star service. I'm truly a happy and satisfied Choice customer.

I called on the 25th of August because I needed to make a claim. It sounded like water was running but I wasn’t using any water. I followed the sound of noise and it was coming from the room that my hot water heater is in. I opened the door and it has water collected in the pan. I called Choice and spoke to Michael. He was very nice and helpful. He took the time to explain the whole process to me, as I’ve never filed a claim before. I have the highest package and will see if this is truly something to pay for next year when this year ends. Thank you, Michael for being so kind.

Choice picked a great company this time. Technician was very knowledgeable and understood that replacing parts was no longer sufficient and that the pump required replacement, Also greatly efficient while installing the new pump, very knowledgeable of technical, plumbing, and electrical requirements, also expeditious in finishing the job in minimal time, did a complete job.

Technician was great. Service by Choice Home Warranty was of no use. We are still without being able to have outlets and overhead lighting has no power. We have outlets that have been burned and melted, and we still have no idea as to why. Your policy is worthless and we will not give a good recommendation to anyone. So, at this point we could very likely have an electrical fire. We have nothing to show what our coverage is as we were NEVER given any paperwork. Yes, I am beyond livid.

We filed a claim on 7-29-2024 and it was not resolved until 8-22-2024. We are very unhappy with the service. You said we had appointments and they did not show up. When we called them directly they told us they did not work with you. You gave us the option to get our own technician but we feel we have paid for your service.

The plumber from Integrity Mechanical was knowledgeable, professional, and informative. I appreciated him sharing information on his repair effort. He shared the cause of the failure and informed me that other parts of the faucet were in sound condition. He notified me when he was heading my way. He was here on time.

After receiving an inconvenient appointment from Blum Management Inc. for: Sunday 8/25/24, 7:00am to 11:00am, the technician never arrived! There was no phone call ever made to me saying they had to cancel or that they were being delayed or to apologize. I accepted the appointment because I appreciated the rapid response in order get our dishwasher up and running again. I think they should change their name to Blum Mismanagement Inc. Please arrange for another appointment with another service as soon as you can. Very unsatisfactory performance.

Bruce was very patient and answered all my questions. He explained all of the benefits of the Choice Home Warranty which I was reluctant to do at the beginning of our conversation. I feel very confident that if anything should happen to my home that it will be taken care of in a fast and professional manner. I would recommend Choice Home Warranty to anyone.

We had an old fluorescent light that went out. I called to submit a claim and someone came out the next day. We went over the options and decided to replace the fixture. The young man was very helpful and come back this week to finish the job. We had buy new fixtures.

My plumbing problem needs to be fixed. My rate on that is questionable but you guys did fix my air-conditioning which was great. The guy was really nice. Service was outstanding. My electrical was also questionable. Never got it done so it varies but yes, I will ask a friend to actually take you as their warranty.

Technician was here in less than 48 hours even when we placed our claim on a Sunday. He was knowledgeable and fair. Washer couldn’t be fixed so we received replacement value. The policy did exactly as it was meant to do. Highly recommend this coverage to all friends and family.

Choice always reacts swiftly and the problem is solved. The repair companies also react swiftly. They are also competent and friendly. I'm really glad I enrolled with Choice Home warranty. It is hard to determine which repair company to call and you don't always get a call back. Also being a senior citizen makes me a target.

I spoke with an agent over the phone and he explained all of the details information about this warranty policies. Very well explained to me and he told me just about all the appliances that will be covered. The cost of the policy is a very good deal. Thank you.

Enrique from Truappliance Solutions was very helpful and patient. He tried two different ways to find a solution to our dryer issue and what he did helped with the issue. Hoping we don’t have the same issue in the future. Choice Home Warranty approved the parts order timely and Enrique came back within a week.

I received the letter of determination on this claim. You conclude that my problem is due to no maintenance. I always, every year keep maintenance to every appliance in my house. Unfortunately, not all the technicians are reliable, and because I can't climb up to the attic to check on the service, and even if I could do that, I don't understand this subject. What I am not happy about is that the technician who came to do the inspection saw that there was a leak in the outside unit, it has to be fixed, therefore I think you should have that repaired.

The company's motto is your item is covered regardless of age. My pool pump went out, got an email telling me they had denied my claim due to pump too old. So far I'm batting under 500 with Choice, very deceitful, save those premiums and service calls, replace your item yourself. I have lost faith in home warranties.

The technician did a good job clearing the two drains in our master bath. Very friendly and knew his job well. He was on time and dressed well for the job. He gave us information about our septic tank and explained how often to clean it in the future. Thanks!

The issue has not been resolved after having the service provider out. It was a waste of $100 and the HOW was overcharged. The technician even walked away after he broke the gate to the backyard. We believe there’s a real issue with the AC not just adding some coolant.

Professional Appliance was at my residence on Aug. 23 to fix my microwave. He told me the items that needed to be repaired and said 1 of the items was on backorder and it would be 3 weeks before it could be fixed. Also informed me I would hear from Choice on Aug 24 in regards to it. I have not heard from Choice today.

The guy coming out came a couple hours earlier than expected, which is rare for technicians so I loved that. He was knowledgeable and efficient and found the problem and ordered the parts required fairly quickly but it did have to be ordered. I would highly recommend this company for their services.

Needed my water heater replaced after your technician said that it was not repairable then I get a quote for almost $600 out of pocket to replace the unit when I can get that unit without warranty for just a few more dollars installed totally unfair. Why do I have a warranty if I have to lay out so much money to replace something and now it is taking over a week for me to speak to somebody at Choice Warranty to get this matter to settled. Before I do anything if nothing could be done I will just ask for a refund on my warranty that I paid for 6 years in advance.

Put in claim in the late afternoon and Choice Home Warranty got the job assigned by the next morning. The plumber was able to come the very day the job was assigned and successfully took care of the problem. They were very thorough on getting the job assigned and plumber response time. Kudos!!

We had this for some time and we had a sewer plug. Tried to use this. First of all there wasn't a person here in our area then they said we could get our own and she was great but then we ran into a bind. There was a clause in the program that caused a big problem. We went without water for a month and had no toilet, had to go to the bathroom in buckets and they just kept saying, "We couldn't fix it." We finally had to just pay the plumber and drop our coverage. Very bad experience with this company. They would not compensate us for our coverage. NOT HAPPY. We paid $900.00 out of pocket. DO NOT RECOMMEND CHOICE HOME WARRANTY.

Choice responded to our request for help with our air conditioning, which was not working. They sent a serviceman and promptly fixed it. We were very pleased with their service. We paid a $75 service fee for them to come, and there was no additional cost involved in the repair. We are pleased with Choice so far I don’t know.

The technician who came over to diagnose the issue was very knowledgeable and professional. He was able to identify the issue in no time and worked on providing feedback to CHW immediately. This helped expedite my claim. However I was not happy with the amount CHW offered for my replacement of my appliance.

I have made multiple claims over the last four months for my dryer, oven cook top, garbage disposal and HVAC. Choice Home Warranty responded in a timely manner. Very easy to file claim and they always communicate the progress of my claim. Some of my claim the contractors were able to fix it or change it in first visit but if they don't have the parts or components to replace or fix the issue they would give an estimated date to come back.

My experiences with Choice when I have HVAC issues have not been great. The vendors you use in our area were not professional, did not appear to be qualified and were very difficult to work with. When one of my units stopped cooling, I placed a claim and frankly dreaded dealing with the vendor. I was pleased when a 'new' company picked up the claim. Phoenix Electrical and HVAC was excellent. On time, professional, and very qualified. I liked them so well, I decided to use them for my annual inspections. Please acknowledge them and know that if I renew, it will be because they picked up my claim.

The technician identified and resolved my issue in a timely manner. He was definitely an expert in refrigerators and also very easy to communicate with. Nothing frazzled or worried him — he was extremely competent and let me know everything he was doing to fix my freezer situation. Well done.

The technician did not bring tools to repair a leaking pipe. No one has been back in over a week to complete the repair. Also, we will need the wall repaired, so that will take even more time. In the meantime, our bathroom tub is out of commission and a bathroom cabinet is in our bedroom. My husband covered the hole in the wall while we wait.

It took almost 2 weeks to get dispatched. Finally I got an email saying that I have an appointment and I took off work to be there for the technician. So about 30 minutes before the designated slot was over I called the vendor and she had no idea that Choice had scheduled me. She said we haven't been onboarded. The vendor was very nice and apologetic. Choice finally got the vendor onboarded and the vendor called and rescheduled me. The technician was very nice and knowledgeable. He told me the issues now I'm appealing the denial. Not happy with Choice.

The service is very slow, and they deny service after you have paid for the plan. They take almost two days to send a technician. My AC blower motor failed and they denied my claim and I had to pay over $600 for the repairs. I would never recommend this company. They have already been sued in their home state.

Seems that Choice always leaves you hanging for payments to their vendors. Seems I bought the farm believing that when something broke down then Choice would cover it. Certainly not the case. So I was fooled once. I will not extend the contract nor recommend Choice to anyone.

The tech was very polite and professional. He found the problem and fixed it right away. The only problem I had was with the time it took to get someone out. It took 4 days to have my appointment for broken air-conditioning. I live in Florida. I'm 75 and have a small dog. We don't do well in high heat.

I have mixed reviews but in the end everything worked out. My initial call with Jade D was very frustrating. She could not answer my questions and kept putting me on hold. I was ready to cancel my contract. The following day I was fortunate to speak to Crystal **. She was astute and able to resolve the claim favorably. I highly praise her professionalism and have decided to keep the contract. What a difference a day made. High praise for Crystal **!

Hector from San Antonio Plumbing was professional as well as friendly. He, along with his assistant, took care of my plumbing issue in a prompt and timely manner. I’m very satisfied with the quality of service performed. I would highly recommend this company, and especially Hector to do any future service, if needed.

I have submitted 2 claims in the past few weeks. The AC was out and it was 85 in the house. I had to pay $250 because Choice couldn’t send anyone for a week. The latest claim for sprinklers was denied. I will appeal! I would never recommend Choice to anyone now. Last year I did recommend to people and they got your policy. Never again. Total ripoff!

I’ve had a lot of trouble with getting my AC fixed. The trouble has been with Home Warranty - the actual company. The company that they sent out to look at system was awesome. Hopefully we can this fixed soon as our AC has been out for a month and we live in Texas - 100+ degree days.

I engaged with Choice Home Warranty four months ago, I submitted my first claim for my garage door opener on the 14th of August 2024. I initially submitted the claim through customer service and was informed that they would locate a technician for the job. Shortly thereafter they informed me I could use my own vendor and get a reimbursement, but the vendor would have to submit a diagnosis of the problem and a quote for work before they could approve the project. My vendor never contacted CHW with the required info so I located another vendor and had them do the work. When I tried to submit the receipt for the project to CHW they assigned a "Case Manager" to me whose sole purpose was to inform me that they denied my claim because I used a company that was not approved by CHW.

The technician assigned was polite and did the job efficiently once he got into our home, however it did take two and a half weeks to get it scheduled and it was rescheduled once on the vendor side. I am hoping in the future we can get service within a week of our request.

I feel that the technician that came to look at my issue was very knowledgeable and was able to explain what was going on with my water heater. He knew exactly where and why it was leaking. He explained what the job was going to entail and what additional cost that may be accrued.

Andrew was exactly on time for the scheduled appointment. He was extremely knowledgeable and polite. He quickly pinpointed the problem and replaced the defective part. He was up front about everything he did and did not try to up sell me on something that I did not need. I had several questions and he very politely and patiently answered all my questions. Excellent!

I was very satisfied with the phone call I made yesterday to get an appointment made to get a repair on my freezer. Today when I opened my computer I saw an appointment was made for tomorrow. That was quick turnaround time compared to the last warranty company I dealt with for appliances.

The company Choice sent was efficient and we were satisfied with their service. I called Choice and they sent a garage door company they have been working with and we had a positive experience. Eric was very polite and personable. I would work with this company again, but hopefully we won't need to. Mrs. M. **

They will not fix my washer. They say because I use it so much that's misuse. The washer was checked out 6 months ago with nothing wrong, but this tech says differently. Says I over loaded and caused the agitator not to work. Also says other things were wrong with it that I don't agree with. I feel they can declare anything for any reason to be not covered. They are lies and cheats. With all the $ I've paid them I could have purchased a new washer. Thieves!! Don't trust them!!

I had a pipe burst in the laundry room but my home warranty would not cover it because it wasn't "normal wear and tear". I was quite disappointed. Under Plumbing, my paperwork says, "Leaks and breaks of water, drain,..." are covered. Now I have to cover the entire cost myself.

Our hot water heater was leaking. We filed a claim and had an appointment several days later. The communication from CHW was good. The claim was approved the next day and the new hot water heater was installed the following day. The contractor, Ecogreen, was excellent, The technician, Alex, communicated well, and was courteous and on time for the appointments.

Warranty company continued to research problem. Contacted us on every step to resolve problem. Technician was knowledgeable and friendly. The situation was resolved as soon as possible. There was not a long time after first contact. We were notified when the techs were on the way. The company that was doing the work gave us a tech name. The tech gave us an approximate arrival time.

The information for Choice Home Warranty came from my employer. While in process of seeking a quote, I spoke with an agent and he was very helpful and I even received a better quote than what I was quoted online. I was very pleased with the results and signed up immediately!

I submitted a claim for AC repair because my AC was leaking in my kitchen above my stove. Submitted claim on 6/3/24 for tech never turn in claim and the next technician didn’t know why it was leaking so he stated that the filter was not in right so that work for a few weeks then on 8/9/24 with the same issue. CHW sent out Sears and the guys stated that my coil line was cracked. That couldn’t be repaired. CHW denied that stating it was due, "Your policy has the following exclusion, this agreement does not cover routine maintenance or malfunction due to misuse, abuse, neglect, or physical damage. This agreement only covers failures due to normal wear and tear." Remind you that this is a 25 year old unit. The crack was due to wear and tear. Then I had an appeal. It was cancelled and case manager Andrea stated, "Oh we stand on our denial because you filed a BBB claim." Wow, that is my right when you're not being practical with the claim.

HM Appliance Technician arrived in the early time of the appointment window. Technician started inspection shortly after arrival. Technician is very experienced in washing machine problems, and thoroughly examined and identified the problem. Technician then filed CHW paperwork for the next step and I am looking forward to the follow-up visit.

It took several attempts to get my air conditioner looked at after over a month of putting a request in. I had to do way too much calling and still was given the runaround. Finally they sent a second company out to look at it a few days ago. I got a text saying that the repair was authorized, now I'm waiting to see how long it takes for the repair.

A total comedy of errors, poor service, poor response, Sad to say that as bad as my service has been, it actually got WORSE. It is impossible to get an intelligent answer from anyone in their customer service group. Am I disappointed in Choice Home Warranty? Oh yes, tremendously so, and I will pass that disappointment on to as many friends and relatives, and even strangers as I can.

My AC unit start having problems, I got in contact with CHW and within less than 24 hrs a technician was already at my house. Problem was solve and everything went back to normal, we were really happy with how fast everything was solve, especially with the heat on South Texas.

Communication with repairman was great. He let me know when he was arriving and was punctual. He described what he was doing and through trial and error, the repair was completed. After repair was completed, the work area was cleaned up. During the entire process the repairman was courteous and clear. His attire was clean and professional.

My clothes dryer burned up. Couldn't be fixed. Needed to be replaced. CHW offered me a settlement of $335.00. Now where in the HELL can you buy a dryer for $335.00. Your company says repair or replace? You ripped me off! I pay almost $800.00 yr and keep raising the prices and service fee without telling people. I'm DONE with you people.

Great service. Good company. Great customer service. I have I have put in two claims. Both claims I was treated fairly. I would recommend my friends family to get your service. Is well worth it. My wife and I are retired and this company has saved us a lot of money. My microwave. My dryer Samsung. I will be a partner with you guys here on out. Thank you. I told my neighbor what you guys have done for me and Retired also. I told him that my that you guys replace.

Since I bought my home in 2023 I have had two situations where I needed to call for warranty work. Each time the sped and efficient system of getting the work done. I am a fan of Choice Warranty. Also they have partnered with the top rated service companies. I am appreciative of this company and that I choose them over American Home Shield.

The water heater for the pool and spa broke down. The heater wouldn't turn on. I placed a claim request about 4 weeks ago. The technician came out and advised that one the board and the membrane needs to be changed. Choice Home Warranty advised that the membrane would be considered an upgrade and it wouldn't be covered. I am not clear why would this be considered upgrade but anyways came back and installed the board. The water heater was able to turn on but the heating element was not turning on. The technician advised that the gas valve needs to be replaced.

A contractor came out because our HVAC unit wasn’t cooling properly. He told me that there was a leak and it needed more refrigerant. Very condescending and made me feel stupid. Fast forward a few months later. Problems continue with the AC. We didn’t renew our home warranty and instead hired an HVAC repairman recommended by a friend. He says that there is no leak and the unit is severely overcharged (i.e. way too much refrigerant.). Because getting rid of Freon is super regulated, this was extremely expensive. Thanks for nothing, Choice Home Warranty! Stop calling me to renew.

The technician was very polite and informative. Explained the necessary repairs, when someone could install parts and cost of parts & repair work. Still don't understand why this repair was not covered by Choice Warranty. Please explain, called the office regarding this but could not understand the reply. Accent was difficult for me.

I submitted a claim this week for a minor plumbing repair with a running toilet. I was assigned a contractor the same day and the contractor called right away and came the next day and quickly fixed the problem. Very good service. It was a good experience and the problem was resolved right away.

The person helped me file the claim and took care of it. The person gave me information to make my own claim next time. She informed me about the schedule and how I will be notified and the cost when the service person comes. I'm realy running out of things to say. I really mean it

When using the microwave during the afternoon (hottest part of the day), the breaker trips. The technician from Ron Moore Services came this morning and diagnosed the problem is with the microwave. It is drawing too much wattage. So it needs to be replaced. I was told that another service call needs to be made with an electrician, even though the problem has be identified.

I was first assigned a company of which I have nothing but bad news. I asked for another provider, no questions asked, and it was changed within minutes. Two days later, Carlo came and got the compressor to run. The next day he came back and replaced the fan more. Great communications with Customers. Whenever I have to open something else I will ask that Autumn Air be assigned. Great experience