Choice Home Warranty Reviews

Phoenix Electric responded quickly and did the repair. However, the next day the fan did not work. I called them and they agreed to come back out. Unfortunately, the time he could make it wasn't good for us. He promised to come out on Friday or, at the latest, Monday.

The service man was very polite and well qualified for his job. It took him less than 30 minutes to repair my garbage disposal. We are very pleased with the work he performs. He did come early and, on the day, he was supposed to. He was clean and orderly. He went right to work and knew exactly what to do.

I switched home warranty companies this year. Choice Home Warranty has been great to work with. My experience so far has been excellent. Setting up a claim was simple, and the technician responded quickly, I appreciate how Choice follows up on claims to ensure that the technician made contact and that an appointment was set.

JAS Appliance Repair, came out yesterday and diagnosed the problem with are HVAC system, which was blowing warm air, and then they returned today with a approval, to repair my unit, with today's forecast, of 100, and upper 90's for the next 2 days, their service was 100%. I would recommend this service to anyone.

I am trying to keep positive on Choice Home Warranty keeping their promise to repair my Central AC unit. Several Technicians have diagnosed the motor needs to be replaced. It has been since June 23, 2024, with no proper working AC. Unfortunately we had to endure a hot summer still waiting for the repair to be approved and completed.

There are two areas of disappointment. First and most prevalent is that a technician is not always readily available. There are times when waiting is not an issue but other times when expediency is needed. Second area of disappointment is that the sales department may make promises that are not valid. For example, a couple of my repairs in the past were not covered items but I was assured that the new coverage would have included these items. I am highly suspect that this is the case but I won't know because the items are in working condition at this time. Specifically, the spring mechanism over the garage door, and the AC system.

Had a great experience signing up with Leo **. He was knowledgeable, friendly, and answered our questions. We did complete an inquiry online, and the only thing I would suggest is a less aggressive campaign from the sales team. We received multiple calls, texts, and I had several voicemails. I was in the middle of a family gathering and needed to discuss the warranty in my own timing. It honestly made me question viability--the company seemed desperate.

The technician was there with a good attitude and repaired my air conditioning unit. He was very knowledgeable and answered all of my questions as well as given me information that I needed. If I need a repair again I would definitely want him to come out. Sorry I forgot his name.

It started out a little rough, but Choice resolved the issue. All components that needed replaced were replaced. Technician that came out was new to the program but went out of his way to fix the problems. He came out on Labor Day and tried to repair but no parts available on holiday. Returned the next to finish repairs. Thanks to Jacob we sleep a lot better in the Texas heat!!!

Mr. Conrad was professional in every respect. He was prompt, thorough, and efficient. His work ethics were above reproach. Mr. Conrad takes pride in His work. I feel comfortable having him in my house and repairing my plumbing issues to perfection. I am satisfied with the job done by Mr Conrad.

Contacted CHW with issue on garage door opener. The appointment was set for Tuesday. Life happens and the technician missed the appointment. Made a new appointment for the next day. Technician quickly diagnosed the issue. He said parts should be arrive in a couple of days. CHW later sends email stating my repair appointment is two weeks away! This delay is unacceptable. Also first email back from CHW after filing the claim it was stated that I was due a free service call for this issue. CHW next email setting the appointment time then says I will need to pay the customary fee ($65). I paid the fee but please don’t give contradicting information.

On time, explained the process, informed me of alternatives should problem arise again. Polite, friendly and well trained and knowledgeable. Answered all my questions and double check his work at the completion of his visit. I called to to explain where I resided and gave him the instructions on how to enter the premises. I highly recommend him and you should be happy to have him on your team. As a prior owner of stores I know how important it is to have good quality people on your team. Thank you. Joseph **

An Efren, tech of Leyvas Heating & AC came to my house, diagnosed the problem, open the outside access panel, to see the capacitor and install a new capacitor and put a small amount of freon. And was successful. He was efficient, and knowledgeable. I have this company serve me in the future. In fact, I thinking of a friend of me asking this company to provide estimated for a new Furnace/a/c units. Thank you. Ronald

Choice is phenomenal! I love their service and they are easy to get a hold of even during a holiday weekend. I’ve referred someone and will continue to do so. Great company. Thank you for your wonderful service and being so helpful. I was concerned about the timeframe dealing with a leak. I had company that weekend in town for Labor Day weekend.

Great job in figuring out my problem where Sears was out twice and blamed it on plumber. Plumber came out and said, "No. It’s the dishwasher." I’m glad the problem was diagnosed. Dishwasher has been down since the end of June. I would be wary of Sears coming to your home in my opinion.

On time, respectful, found problem, coming back 9/19 to fix. I had the same problem with water in April, technician didn’t fix it properly. He steamed the back plate which made it work for about a week, but began to stick again. Over the next few months the water started slowly to decrease in pressure, then icemaker stopped making ice.

His knowledge of the cause of the toilet leak was right on. It required a part he had to obtain and return a second time. But that was fine, because he came in, fixed the leak in no time and was done. He was also a very nice man and I would welcome his help in the future.

On Friday I called about my refrigerator not working at all. Appointment was not made till Wednesday. On Tuesday I called GE and they were able to come a day earlier. I still don't know why I had to wait so long for the refrigerator to be repaired. This is about food and most of it had to be thrown out. Would have been nice if you had someone come and fix it on the weekend. I realize this was a holiday and you probably did not want to pay holiday rates for repair person to come.

When I purchased CHW I was told I would have no more unexpected repair expenses. Then I was told I would be charged an additional $165. In addition to my regular fee. I’m a widow and the repair required this work to be done. This should be on you, not me. I feel it was a false advertisement. I will not recommend your company to friends.

The tech was on time, knowledgeable and able to repair the issue in one visit. He made sure everything was working well. Made sure all the filters were clean and gave me great tips. Would want them back again if I have an issue. So much better than the other home warranty company I had.

It took some time for the Technician to find the problem but he keep at it. He needed to order a part so he will come back. However he was able to show me how to still be able to use the dryer in the meantime. Looking forward to his return

Wouldn’t ignite, sent in a claim, they sent out a great company who figured it out in :15 and explained the issue to me. Only issue I have is the warranty company says it’s a $60 co-pay and I was charged a higher rate. I have had 3 claims and always a different rate and always higher than what my paperwork says it should be. Always had good service so I never complained.

Used your online site to report in the afternoon of Labor Day. Had a response early next day. Our AC repair/replacement Service is in progress. The Technician was extremely knowledgeable and polite. Very pleased with Choice and Lone Star. This problem has come at a bad time and good service helps to ease our worries.

Michael was on time and so nice. He inspected the fan, disconnected it and checked everything. It was decided that a new fan was the best bet. He communicated same to Choice and they approved. We opted to choose our own and accept their money (about $70.00). When we get the fan, Michael will come back and install. No extra charge. So far so good with Choice.

When we noticed our dishwasher was leaking, we called Choice, our home warranty. It was before the Labor Day weekend, so we were told that Tuesday would be the quickest that a tech could get to us. The tech was there on Tuesday and went to work on the dishwasher door. In no time, he had the door of the dishwasher taken apart and he found the problem. After he showed me where and why it was leaking, he fixed it, put the door back together and I ran a rinse cycle to make sure it was fixed. It did not leak and my wife and I are very happy to have our dishwasher working again. We paid the $85.00, he sent a receipt to my phone, and he was gone. We recommend CHOICE warranty above all others. You can depend on them to be there when you need them.

I bought my policy back in April 24. First time I’m using it is now called in August but I was told by a machine on the phone to go online. I would rather talk to a person. Finally spoke to One. Today’s name is Darrell, who is very kind, very nice, extremely helpful and, help me to the degree of understanding what is the procedure? I thank you Darrell

Submitted my claim on Monday stating that my garbage disposal had quit working and was leaking and my garbage disposal was replaced the very next day. The service provider was very professional, friendly and prompt. I would recommend Choice Home Warranty to anyone and plan to renew my contract when it expires.

We had James come to our home because our air conditioner was not cooling. James had many previous appointments before ours. He kept us aware that our 12:00 would eventually be 5:30. When he arrived, I was concerned he would hurry our appointment. Nothing could have been more correct. He gave our equipment a complete and thorough evaluation. He found a problem and showed us the problem. He then carefully put the conditioner, furnace and other equipment as he found it. He left at approximately 7:30. We found his professionalism and expertise above and beyond what we expected. Please thank him for us again!

I wanted to let you know that your reminder appointment time is not the time that T&N gave me so I missed the first two appointments and had to reschedule. For example, August 20th T&N tells me 12-4 and your reminder sends me 3-8pm. May want to fix that for future customers.

"I recently had Supremo Electric handle a Ceiling Fan Remote Control Replacement through Choice Home Warranty, and I couldn't be happier with the service! The technician arrived right on time, was professional, and completed the installation efficiently. The whole process was seamless, and I really appreciate the quality of their work. I highly recommend Supremo Electric for any electrical needs!"

This was our first claim experience with Choice Home Warranty and it went very smoothly. I filled out the claim online and got an email quickly that it was processing. Communication online was great and the service was completed by a competent and friendly technician. It was done in a timely manner, also. We are definitely pleased!

We live in Redding and the temp has been in the high 90's and low 100's. Our AC unit started blowing warm air. Put a claim in and our contractor was assigned the following day which was a Friday. We heard from him and he couldn't schedule us until the following Tuesday, after a three-day holiday weekend. Bummer, 106 with no AC is no fun. So, we have another home north of here and decided to go there and wait it out until Tuesday. While we were there I got a phone call from the contractor that he had some time on Saturday and could come by.

I submitted a claim for a broken washer and the tech called back within 48 hrs with a schedule appointment in the next 3 days. They called when they got to the site and met the tenants at the property. The tech did not have the replacement part, but would come back in a week with the correct part.

Service provider by Choice, was fast, schedule appointment taking in consideration the urgency and availability at home, tech by Santallan Electronic was very professional, courteous, and on time, part order to be replaced were approved by choice only one was not covered. Worked perform and problem resolve.

Our tech that came out to look at our hvac system was very thorough. He checked every aspect of the system. He took pic of the system and fixed what needed to be fixed. Thank you CHW for finding this tech company. Mr. ** had a very nice personality and had alot of knowledge and I respect that.

The Service Tech from Tri-State Home Services, Esteban ** was excellent. He was courteous, polite, knowledgeable, patient, and professional. He warrants top marks, a five-star rating; a 300-500 rating! NOTE TO CHOICE: Your Guidelines are confusing and entirely too long. So what's the highest numerical rating?

We bought a 6 year warranty on our home 2 years ago. Our garage door started making this loud noise. We thought it was going to fall off. We placed the service request Monday and Tuesday morning we had an appointment. We received information on who or when was coming. Carlos showed up and not only fixed the issue, but set up our WiFi garage door opener. He also programmed our cars and set up our app. All of this just for our service fee. Best decision after we bought our house.

Technician was very good as even after I paid service fee Choice refused to do the repair. No reason at the time was given. I do not understand as I pay monthly for such service and cannot understand how Choice claims they are there for the customer but yet fails in this now and before. Prior to this, I had an issue with my kitchen faucet that Choice set up a service technician but yet canceled and after a few days suggested I find a service on my own. Again I am paying for a service on a monthly basis that again failed me here. I ended up doing the job myself. Very disappointing.

This was odd, 2 lights with individual switch, flickered, went out, came on. Auturo came to repair, lights were on, he tightened switches, lights worked. You can't repair what isn't broken. 2 weeks later, no lights in bathrooom. Same electrician, a very nice young man, shut off electricity at electric panel and found 2 circuit breakers not working. Repairs done, all is well. Of course, I was only charged for one visit by electrician.

Sold me a warranty October 2021, offered me extra three years for a reduced rate. 6 years coverage for $2400.00. I asked if it could be transferred or if I sold the house before then would I get a refund, of course! Well I sold the house due to work and called, to cancel and get a refund was told by a supervisor no refunds! This policy is good until Nov 1st, 2027. Used it once and it was a super hassle so buyer beware move on to a reputable warranty company learn from my devastating error!

I had professional and efficient service using this company to resolve a disposal issue. This was from the initiation of the claim, until the job was completed. I would definitely recommend and use this company again in the future. The tech was timely and professional and even provided tips on how to mitigate issues in the future.

Podduturu **

The repairman that came to look at my AC was very professional. He took the time to explain to me what the problem was and what to do to fix it. He took the time to check the complete unit and explain to me what he was checking. I would recommend this company for use to everyone I know.

June 20 repairman did not arrive at a time I ask for, only my wife was home and he did not fix the problem; August 29 repairman arrived and thought he had it fixed, however I reminded him of a leak which he then saw and replaced the disposal, good job! Now my dryer is not working and repairman was there at about 10:00 am Labor Day and determined needed a new part that had to be ordered, that was awesome!

Hmmm… Can't reach this page my.choicehomewarranty.com. Refused to connect. Try:

Must turn switch on & off several time (3) to get the light turned on also most of the time it is very dim & in about 5 mins it fully lights up. We had this looked at 2 before & still have this problem we are hopeful this election can resolve the issue this time.

The last two service calls have been much improved from past calls. Seems like the service has improved and the service companies and technicians are better. I feel as though they are getting technicians that are in closer proximity to my area so I think that reflects in the quality of service.

Overall, it's an easy-to-use interface with the website to start a new claim. People have been responsive when needed. The trouble comes when a service provider can't be found. My AC is out and it will be about 5 days before a tech even comes to assess the situation. In the meantime we've had to buy single room units for two bedrooms to keep the upstairs habitable. Perhaps a quicker response on items like this since it's kind of an emergency in Texas during the summer to have AC.

Absolute scam of a business, as you already know. Our policy was purchased by our real estate agent for us. We had two claims over the term of our policy, one for the home's water pressure regulator, which was immediately denied as not being part of the plumbing system somehow. The second for a garage door opener motor that went out. They dispatched garage door techs who we paid $75 to, and didn't even look at the motor, but saw we only had one spring on our door (which has all been operational since it was installed in 2005), and immediately wrote up the diagnosis as wear and tear on the motor/springs/cables. They stated they wanted to replace the cables, add a spring and a new motor.

We have had two separate claims this summer. Choice has been very good in responding to these claims. They were wonderful with making swift payments. Our claims adjuster, Stephanie, was so helpful, also. Overall, it was a great experience. Marathon was called about the a/c problem. The person who responded was professional, knowledgeable, and fixed the problem quickly.

The faucet in the kitchen was leaking. I reported it to Choice Home Warranty. A few days later, a repair person by the name Mike ** came and inspected the problem. He ordered the parts and came back a few days later. He did a great job and replaced the faucet. He was very friendly and skillful. My wife and I were very happy with his work.

Our central air conditioning unit stopped working completely. Within 24 hours of placing my request, an appointment was made for a technician to come out. He came the next day and fixed the problem. The benefit of home warranty was the low, fixed cost of visit and the convenience of not having to call and arrange the repair. It was a pleasant experience.

Fast, easy and professional. The technician went beyond and assisted in eliminating my issue with dishwasher and garbage disposal. My technician explained my issue with backups in my dishwasher and the failure in my garbage disposal.. The technician kept me updated on his arrival time and called me when he arrived.

Roman from Emergency Appliance Repair LLC was fantastic to deal with. His communication before scheduled visit and update on ETA was excellent. When he arrived, Roman was very professional, explained what he found and discussed process for getting Choice Warranty approval, ordering parts and setting up appointment to come back and repair. Roman came back within several days and repaired our refrigerator. Working perfectly! Roman is a very strong asset for the Choice Warranty brand! Glenn H.

My washing machine stopped working properly. Technician was promptly dispatched and I was told that the machine would be replaced rather than fixed. However, it takes Choice up to 30 days to send an e-gift card. It has already been a month without the appliance and I don’t know when the gift card will appear in my email.

The technician was punctual, very friendly, and knowledgeable. He took his time to make sure the job was done well and even removed the fridge seal after he had applied it and turned around to make sure it had the best fit. He also cleaned up after himself. I would highly recommend River Run Appliance Repair.

l am a new customer with Choice Home Warranty. However, the Salesman was very helpful explaining the services. I am glad to have the service, & waiting to receive some written information in the mail. It is a relief to have this service because I do not have the knowledge to fix appliances. Knowing I have someone to call with that expertise takes anxiety off the problem.

The technician was very professional and helpful. He had to order parts and we are awaiting their arrival. He gave us his card so that we can check with him when we return from vacation. He will then come and install the parts if they have come in. In all very pleased with the technician.

The person that I talked to was very helpful and made me feel at ease in making Choice Warranty the one for my home. The everything was explained, there was no guessing about what was covered. The attitude of the person made a big difference and telling you how to go ahead and get it started instead of waiting.

Our washer needed repair. I called CHW and they got a repairman right away. The repairman checked the old washer out and suggested we might need a new one. He called CHW and they authorized a reimbursement toward a new washer. CHW called me with an amount that you would offer toward a new washer. I accepted your offer and am waiting for the reimbursement amount to come to my email. I was very satisfied with the whole process. This was the first time I have made a claim, and I was very satisfied with your response process. Thank you for keeping me informed throughout the whole process!

Just got off a 20 minute call with the "Resolutions Manager" where I repeatedly requested cancelation of my policy due to my submitting a claim for plumbing service on Wednesday, 8/28/24 where they set an appointment for Saturday, 8/31/24 between 3:00 pm and 8:00 pm. I reached out to the selected vendor to determine if I could get an earlier appointment, to no avail. Due to this unreasonable timeframe for service, I secured the service of a different plumber at cost. I requested reimbursement of out-of-pocket costs from Choice who rejected the request due their policy of not reimbursing "unauthorized" work.

Choice was very prompt in responding to the claim submitted on the portal website and opening a service ticket. The assignment also happened most immediate. Choice Kept me informed through email every step of the process timely. It was comforting to see that. The service provider showed up as scheduled and was able to fix the problem without delay.

We were having a problem with the kitchen faucet. The hot water side of the had very poor water pressure. The technician who came was on time, professional, knowledgeable and easy to talk with. He explained everything he was doing to repair the faucet. If we have any plumbing problems in the future we would love To have the same technician to return.

I was able to hire the professionals I trusted to get the work accomplished. CHOICE is a great company. They are very fast and reliable. I would and have recommended them to friends and family. I appreciate the company and individuals working there. They truly care about you and solving your problem.

Found dishwasher to be inoperable. Technician found that the motherboard was not functioning. Informed me that the item is no longer available, and the washer cannot be repaired. Contacted CHW and was informed that they would provide an e-gift card with Lowe's. That was acceptable, but the visit to Lowe's revealed that the item was not currently available. Will take up to 6 weeks to obtain one.

Updated on 09/04/2024: Looks like I will have to notify every agency I can think of to get my refrigerator replaced, or end up in court.

The outside air-conditioning unit would come on and then shut off right away. It was coming on and off on and off the technician arrived and had immediately determined that it must’ve been a capacitor in the unit powered down the system change the capacitor and the unit started up approximately five minutes after the technician left the unit shut off again. I immediately called the company back and there was no answer and I left a message on the machine. Nobody returned the call, made two additional calls that day and left messages. This was on a Friday for a four-day weekend. Had to get additional help to get the air conditioner running correctly, it was not the capacitor at all. It’s been four days now and the service company has still not returned the call. The unit is working correctly now.

The technician showed up the next after filing the claim and diagnosed the problem. He then got the repair authorized and scheduled within the next 2 business days. He kept me posted every step of the way.

The process to submit a claim is very easy and service is normally scheduled within 24hrs. A company quickly responded to fix my AC but I was going to have to wait 6 days. There was no way to survive in Texas heat that long. I called Choice customer service to ask what could be done and they found another company who was able to come the next day. I have received great service from Choice Home Warranty and highly recommend!

In the process of replacing the A/C unit. Still working out details of what we’re responsible for and what the plan will cover. There will be out of pocket expenses, but the plan will offer discounts from their vendors for equipment needed which will help with cost. The current unit is running longer to keep up with the high temperatures.

Choice is in the warranty/home insurance to take your premium, charge you a trip charge (claim charge but not really) and deny claim for no reason. I feel totally ripped off and thought about the BBB. Should warn my friends outside of this forum. I would hate to have some of my friends but will give them a chance to explain it better.

Filing a claim was easy online. A vendor was assigned the next day. The vendor was not able to come out for a number of days, but that would likely have been so on any cold call. The vendor communicated well and was very friendly. The service call itself was complete within less than an hour. We were very satisfied with the process.

I am writing this review so people don't go through what I have. I went to Choice home warranty and when asked to come out for a clogged drain. The tech did not run a snake more then a few feet and said he couldn't unclog it and recommended a jet let cleaning. I went bought a good snake and cleared it in a few minutes. A few weeks later I had an AC issue and once put in a work order and when the tech came out he found the expansion valve was bad. He said that he would turn in the quote and let me know in a day or 2 but also told me they were not gonna pay cause there was rust on the valve. Well of course it's 19 years old. They denied the claim saying the system was contaminated and refused to pay.

I have decided to cancel my contract dated 9/1/2024. I spoke with Mr **, who processed my contract. I called back to find the correct website to log on to review the contract and I spoke with Brandon ** who reviewed the contract with me. He indicated the service charge would be $100. Not the $85. I then spoke with sup. Richard who was annoying and asked him to cancel my contract then our call was disconnected and he never called me back. Please reply that the contract will be cancelled and credit will be issue on my credit card.

Not happy at all with the quality of service or coverage. Even trying to escalate the call to a case manager to review was pointless & the representative was very rude. Literally stated he understood my frustration however nothing I could even say would make any difference, so it was pointless. Water heater started leaking & flooded 3 areas of my home. Expected the process to be normal coverage for a replacement, but now I’m having to pay more than $500 for a replacement so it seems completely useless to even be paying for a home warranty. Definitely will not recommend Choice Home Warranty to anyone.

My appointment was for Tuesday, but there was an opening in my area and they were able to come on Saturday. George replaced the fill valve and flapper and that was enough to repair it. Everything was done quickly and neatly and I had very little cleanup to do. I would recommend Cascade.

I hear a lot of people complaining about home warranties... It has worked for me, but I actually read the terms and conditions and follow their guidelines. If you do that you will like working with them. It has more than paid for itself over the past three years. I plan on keeping the warranty.

I understand no one‘s gonna care because you haven’t cared about every process of every claim I’ve submitted. You guys make it so difficult to get anything done and then at the end of it you deny it. Your customer service is ridiculous, and I will never recommend you. As a matter of fact I tell everyone not to use you guys, when you do approve something you take weeks and weeks to approve it. I am completely unsatisfied and highly disappointed.

Ice remote Only Partially done. Not at all like the original claim was handled by John, which when he did it it was completely taken apart and thoroughly deiced, this helped for about 6 months when the problem returned. This time I believe the problem will return before the end of September.

This is our 1st time submitting a claim with CHW,when I tell you it was painless and perfect that's EXACTLY what I mean. The turn around response was just as perfect; 10 minutes after submitting and we had the company's name, date and time of service. World Class Customer Service! Well done CHW!

Called and arrived on time. Looked over unit in question even in the rain. Personable and thorough although the apportionment time range had him coming at 8 pm at night. The unit stopped working and he is recommending a full replacement with will hopefully get approved and placed as soon as possible In order for us to utilize our pool.

Was tasked with an under sink leak. Plumber was very friendly and professional. Came in repaired and replaced all parts needed and cleaned the area before departure. Great job. Would recommend to family and friends. My only recommendation would be that the appointments should be scheduled during the morning hours. A majority of the customers are elderly and late appointments of 3-8 pm are very inconvenient and unsafe.

Very helpful and informative. Technician was on time, friendly and knowledgeable. He inspected ac unit, diagnosed the problem and was able to repair the ac right then and there. Only took about 15 minutes before my ac was working again. I would recommend this technician for any ac repair work. He was actually a little early for my appointment which worked out better for me.

The tech who checked out my pool pump stated we needed 1 pipe replaced and 3 valves rebuilt. Within approximately 1 hour I received a message saying the service was denied. No reason was given just not covered. I think you should at least include a reason for denying the service instead of just a flat denial with no explanation.

We were very pleased with All seasons Heating & Cooling that was sent by Choice. They took care of the problem, were prompt and offered advice to keep our unit working better. Choice has been a great home warranty company so far. We have had CHOICE for another home and also had good experience as well. No complaints at this time.

Screen your company before choosing them. This is the second time I have been lied to from the techs that came out. Last claim the tech said my AC needed to be replaced before he look at it, I know something about an AC system. Got a second tech that I know to look at it. Only thing it needed was a 30 dollar part so the company trying to make some money. There's no telling how many people they have lie to just to make money. Choice Home Warranty did their job. No problem with them.

I opened a new account yesterday, I called to review my coverage. After being transferred several times, I ended with a rude agent who made me realize that you guys are not the kind of customer service I need to get involve with. Still waiting about 1 hour and 35 minutes already for a call back.

The contractor was incredible!! Immediately scheduled an appointment and completed the work well to my satisfaction! I want to be sure this company stays with CHW and how smooth everything goes will help. I have tried multiple times to respond to an email in order to let CHW work complete and payment was in order but the system will not allow me!!!!

Technician arrived between the time frame. He was respectful and did a great job fixing the leaks. He went to buy a part needed, did not take long at all. Thank you so much!! Disappointed with the electrician, we needed the attic fan fixed soon, (we had several HOT days, the stuff we store in the attic hopefully will not be damaged due to the intense heat). He went to buy the part and did not come back. He failed to respond to my texts for over a week. I had to call the office… Other than this, everyone else did an excellent job.

Called 24/7 number to report a problem. Got to speak to a machine instead of a person. It would ask me to explain the problem and it cut me off and ask another. Gave me a claim number and hung up. Called back 6 hrs later wondering why no one called me. This person said I should be notified within 24 hrs. Called back 36 hrs later. And finally got a time someone would come out. My worry is if my furnace goes out and below zero how long would I have to wait for service.

I recently placed a service call via CHW for my stove. I got an email confirming this and the appointed time. The service tech showed up 4 days early with a work order to repair my refrigerator???? This is the 2nd time that this has happened to me, but I was informed by the last representative that this is ROUTINE. What is going on CHW?

The technician came to my house and diagnosed the problem, then he fixed it. He was very kind and polite, and explained everything about how the washer works and showed me how he was going to fix it. It didn't take a lot of time for him to identify the problem either. I was so thankful that he took extra time to explain things to me so I could understand what he was doing. He is to be commended for being so nice to me. I couldn't thank him enough, and I would definitely recommend him to any of my friends and people I know. I believe you have a very qualified technician working for your company.

The Tech was great, your company SUCKS!!!! I will NEVER recommend your shit show, corrupt company to ANYONE!!!! I have never dealt with such a lying, cheating outfit as yours. You people BILK your customers. I still have a claim waiting to be assigned from May 2023!! I will go on every social media platform I can find to let as many people as possible know about how you cheat and swindle people.

After speaking with a live agent I was satisfied. My only issue is how hard it is to get to speak with a live person. It takes too long to get through the automated system to speak with a person. The service with the rep was great and my claim was processed.

I called the company concerning my air conditioner and they responded immediately for an appointment set up to have a technician come out and check the problem. I will be seeing a technician within a week contacting the company. I will always use Choice as my number one #Warranty company

We are satisfied with the results of the repair but the only tiny glitch about it is that we have to wait for almost a week for the service. The work was fast and clean and my wife was pleased. I do recommend this service. Thanks again for the help!

Scheduling of technician was quick and service was scheduled in a timely fashion. The Sears Home Warranty service was excellent and the technician was very knowledgeable and professional. The acceptance of responsibility by Choice Home Warranty was completed while the technician was present and parts were ordered. The return repair visit was promptly rescheduled and parts were ordered. On two previous occasions Choice Home Warranty has completed the project in a timely and satisfactory manner.

An asset to his employer. Very professional, appeared to be skilled and honest. Will attempt to request in the future for plumbing calls. Repaired the kitchen faucet leak correctly unlike the previous company, First Action, technician was Keith.

I called Choice about the air conditioning and they couldn't find anyone. They said I could choose someone. So, I did and they came out. But then Choice said I chose them and didn't tell them and that they weren't gonna pay for it. It was okay because they didn't charge us because they had been here before and it was just some easy fix. So, they fixed it and left. When I called Choice and canceled the claim, I told them that they didn't have to worry about it because it was already taken care of. But they said they weren't gonna pay it anyway because the servicemen were supposed to call them and do all this stuff and stuff they didn't tell me I had to do.

The technician was on time-located the problem and repaired it. I would be happy to have Climate Craft Company any time I have a need for warranty service. I have also recommended Choice Home Warranty to my neighbors and friends..The technician also made recommendations of things that I can do to improve the airflow to my unit.

My experience with Choice has been good so far. Except for the fact that when I got them for the roof, it turns out that they don't cover a garage. They only cover inside of the house. I didn't anticipate that that was a part that I overlooked. But so far, I haven't had any issues with the technicians that they sent out.

1st. Unable to get your automated phone system to work; tried five times before I got thru to the auto system. Then I tried asking for a live person….NO LUCK. 2. I needed to find out what we could do, my AC went out forgot we had a home warranty policy so we paid for the new system; reaching out to you to see if we could get any rebate on the cost; but y’all ended giving us a claim number (**) and setting up someone to come out and check the system!! Luckily you gave the local company’s phone number so I was able to stop him from coming. Now today I’m going to try to get our refrigerator outside in the garage covered and get some service on it. I was a Realtor up until last year and this was the worst custom service I’ve ever seen by any home warranty company,!!

I put in the have my AC repair which they denied and I have the same thing two years earlier and the reason was we didn’t pay anyone but it is on my claim record that they sent out a technician. They said they didn’t pay anyone which means they didn’t pay the vendor for their work. The tech that came up wrote it up to be replace because the unit is old and outdated and it has to be replaced. Why would Choice ask me if the repair tech gave me an estimate for replacing my unit. Something is wrong with that. Choice is saying that because my unit had grass in it was the reason the compressor went bad which is not true and I service my unit every year.

Anthony was very professional and on time. Did a very thorough job. I am satisfied with his work performance, He calls to confirm the appointment and when he is on his way. SASSAMAN contractor is reliable. At first I was very happy with them. But after my recent experience it caused me to think if I will want to continue after my current contract is over

You cancelled a claim and have charged me even when I could not claim anything. I don't have a good feeling for your company. I just don't trust insurance companies and your actions make me seem like I am right.

Choice in the some years back I had not cared for their response time in assigning a technician. Wow has things changed. Now response time is immediately and most technicians arrive within 24 hours. The payment time to the technician has approved, this has made qualified technicians most likely to accept choice's bids for work.

I had questions about two of my claims and she handled both with professionalism and handled each one perfectly to my satisfaction! One was about getting reimbursed for a gas range top and the other was about having an electrician come out to fix two outlets that are not working. Very pleased with her help

I am happy with the service we will be receiving. I do appreciate the call to help finish the process. However, I did not like the pushiness for additional sales or products. And I continue to get calls regarding changing the service. This feels a little disingenuous and does make me concerned about the service contract that I entered

To make a family wait for over a week or more during a heatwave in unbearable conditions is an unreasonable expectation. Thanks for nothing! In conditions such as this you should give the homeowner a credit for finding someone to fix the problem outside of your network if there nobody available inside rather than waiting this long.

He knew exactly what was problem for the ice maker which is the water line and grinder is frozen to dispense ice. He said this problem is very common for this model refrigerator. We were unable to open the ice drawer too. He will order the parts and will come back to defrost the ice maker to open the drawer to work on. He was very pleasant.

As a homeowner, repairs are inevitable. The big question often comes down to who is qualified to make the repair. With Choice Home Warranty, I need make only one phone call and they're busy finding the expert repairman I need. Choice Home Warranty is reliable and well worth the expense. Thank you!

Our HVAC system went out and we made a claim. Ken from Mechanical Concepts came by and gave us an analysis of the problem and reported to CHW. CHW came back to us within a week and informed us that we qualify for the fix but we had to pay some $ for the condenser and they would pay for the evaporator. I declined the offer and wanted to speak to the case manager. It's been like a week and we have not spoke to a case manager yet! CHW is telling us that the condenser and the evaporator is not compatible and charging us $; but if they are taking a 4 ton condenser and a 4 ton evaporator out; what is making the system incompatible? So far we are not happy for the results! Maybe, if we get a conversation going, the rating may be different.

Took way too long to get service. By the time someone responded, problem was resolved by me...septic pressure pump not working. Septic is not like a plumbing leak. Neighbors get involved because of bad odors in community. Neighbors tend to get very upset! Very embarassing!! Response time is very critical in this situation.

Anthony did a great job replacing our old garbage disposal. He is professional, very nice and courteous young man. When done he cleans up the workspace. This was second visit to our home to replace a plumbing problem. I would recommend him to do work for us again. So far, we are pleased to have Choice Warranty Service as our warranty company.

The processing of the hot water heater claim by CHW was unacceptable. A technician had just left my house when I received an email that the company wasn't qualified to do the work, and the claim was pulled from OKC Plumbing Experts and reassigned to another technician to come to the house. I and CHW didn't need another technician to come out; I needed my hot water replaced. When I called regarding this the CS rep said "again" that OKC Plumbing wasn't qualified. I explained that they were very qualified and CHW needed to send me an email stipulating the company's lack of qualification. I explained that once I received the letter Indicating the company’s lack of qualifications, I would sue CHW for false information. Only then did CHW reassign the claim to OKC Plumbing Experts. They did a great job. CHW was nothing but difficult and made the frustrating situation even more frustrating.

First of all, I researched warranty companies. Based on "customer reviews" this company had a high rating. I had my first claim for a failed hot water heater. The hot water heater was 9 years old and was leaking from the drain pain. I had a previous hot water failure in 12/23 and it was covered through another warranty company and there was no issue fixing it due to failure. My second hot water heater failed on 8/28/24. Choice is claiming that the plumber/technician said that the "expansion tank failed". This is partially correct but incomplete. The water heater failed due to natural wear and tear and the expansion tank "failed" as well because it is connected to the hot water heater and cannot be used again on a new hot water heater.

We have been somewhat satisfied with the responses from Choice Home Warranty. The only complaint is getting a gift card from a specific store and not being able to shop around for prices. If we were given a choice, that would have been much better. Other than that, we have been very satisfied as of this date. We have been with Choice Home Warranty for over a year now and really have not been disappointed in the service.

Just signed up today with Eli. So far so good... He helped us with questions and prices. I hope the service, if and when we use Choice is as he told us. He was a pleasant young gentleman to speak with. I hope after the 1st Services call I will refer a friends or families.

He did a great job and seemed very honest. He was a pleasure to work with and the job is complete. We have had disasters with previous plumbers that Choice sent. It’s nice to have someone who is an actual professional. We only hope you can keep him with you. Thank you

My first claim and most likely last claim with this company! I two leaking faucets and this company will not authorize the work and consequently denied my claim. I pay for this warranty to avoid huge out of pocket expenses. Now I’ve paid a service fee, for work that is not approved by Choice! I feel like I’m being conned! I should have stayed with American Home Shield!

They have come out to fix my washer numerous times costing Choice Home Warranty over 1000 dollars but they are still refusing to replace or pay for a new washer (replacement only 700 dollars). Ordered parts before anyone seeing broken washer so they needed more parts. Had to reschedule additional 2 weeks causing total time to repair 4 weeks.

We were offered to replace our refrigerator with $986. It is impossible to replace a refrigerator with capacity and features for less than $1700. When an appliance is broke and you need a new one it should not take 30 days to receive the money. In today's world there should be a 24 hour turn around at the most.

Everything was taken care and it took care of a few associated appliances. The dishwasher is working well. The dishwasher was not cleaning and no water was coming into the machine. The tech took care of this problem, and fixed other problems associated with the dishwasher. In fixing the problem with the dishwasher, the repair person fixed another problem that existed with another appliance.

Please cancel my policy Asap!! Policy # **. You are a hard company to get a hold of. I am very disappointed with your services and personnel. You need to do a better job training your employees to say hello and be polite when answering the phone. They should also have access to policies! Do not withdraw any funds in September from my account, thank you Al & Ana **

Technician was great, your company sucks. Compressor is going out. House is set at 69 and is it 75 to 78 but you won't replace it until it won't work at all. You have denied every claim I have filed. I have report you to the BBB and will never recommend you to anyone

Very personable and knowledgeable. Worked fast and efficient. Explained problem and repaired it quickly. Tech had parts on vehicle when he arrived which prevented the need to leave and go get the needed part. Arrived in a timely manner and kept me informed on when he would arrive. I give him an A+.

The plumber sent repaired my leak. He was fast and thorough. He drove an old car not a typical plumbing van or truck. He charged a fee for using credit cards to pay for the service call. He did not know how to use Venmo. He did not want me to write a check as payment. I paid him with cash. This plumber was not professional. Upgrade the quality of the repairmen you send. Do not send the cheapest repairmen.

It took about a day for Choice to find a technician to fix my slow water leak. The company and technician were courteous, friendly, fast, and knowledgeable. The technician took the time to explain while he fixed the problem. Will definitely use their company again for things not covered by Choice.

Young man, I believe his name is Dillon, explained everything to me as he continued to fix my A/C unit. He was polite and is well trained. It was very humid and very hot outside. Is it possible for me to ask for him again if I need something different than A/C? Please advice..

The tech who came was great, knowledgeable and efficient--no problem there. The procedure of the tech finding the problem, then having to email Choice and wait for their response is a waste of time for both the tech and the customer. Seems like a more efficient procedure could be found.

My experience was excellent. From calling in the problem with my bathroom commode to being kept abreast of the technician's every move. Steven ** from JR Plumbing & Mechanical Service was very personable and knowledgeable. He emailed me my receipt in a timely manner. I am a senior citizen and he was also very respectful too. Choice Home Warranty responded to me in a timely manner.

I called as there is small broken part to garage opener. It needs a piece replaced. The repair guy said whole thing needed to be replaced and when I called this company they said it was from lack of maintenance. I have my company coming to fix tomorrow and will show what is fixed to resend claim

I was not happy with the way that Choice Home Warranty gave me a gift card of minimal value. It was barely even 10% of the cost of a new dishwasher. If they can't fix it, they will replace it, but they are not really replacing it. They're not even helping up to 50% of the value. So, I didn't see the point after that.

The hinges on my dishwasher went out over the weekend. I contacted Choice (my first time) and was I ever surprised when they managed to get me a repairman on the following Monday. I have used other warranty companies but have never experienced a better repair time. Dishwasher is fixed and I am very happy with Choice.

Claim was acknowledged and assigned quickly to a local AC repair company and we got lucky someone cancelled their appointment and the Tech was able to arrive earlier than scheduled. Tech was knowledgeable and explained everything to us and kept us informed thru the repair process. I would recommend Choice and their network of reliable and knowledgeable companies.

Scam company!!!! Your company lives off stealing money for a service you don't provide. I had a pipe in the ceiling that corroded, and they said it was not normal wear and tear and denied my claim. How can corrosion not be normal wear and tear?

2 individuals arrived at my home on within the noted time. They went about in a timely manner. They stated that they were issuing their findings to the insurance co and should know the answer next week. It’s very hot so I would appreciate if this could be resolved quickly.

With a home and two rental properties, I appreciate the ease with which I can make a claim to Choice Home Warranty. Having coverage on appliances provides me with peace of mind, knowing I won't have to shell out hundreds of dollars for appliance repair. And yes, I have recommended Choice Home Warranty to others.

I reviewed and ordered online easily. It's a great deal for the price. The website covered all the details and was easily navigated. I am more than satisfied and highly recommend this product. The service call price is slightly high, but the price of the contract more than makes up for this.

At this time I have no experience in the coverage of Choice Home Warranty. They relish in being rated as the best in customer service and satisfaction. Hopefully my experience will approve that. My only experience so far is with the purchasing of the service. The agent I had contact with was courteous and patient with my questions and hesitancy to sign up. I wanted to have contact with other home warranty companies to compare with. Was assured that I could compare and get a full refund for 30 days after receiving my contract. As of now I am in that 30 day window. I am still researching and am pleased so far with my decision to start with CHW…

Waiting a long time (over 6 hours and counting!) for Choice to get a technician assigned - Meanwhile, it is 100 degrees out and my house is sweltering inside. The wait when there is extreme heat outside is completely unacceptable and I will be looking at other warranty services to replace Choice when this contract is up later this year

I have been waiting almost a month for my dryer to be repaired. The whole procedure to get a repair done is very easier said than done. Even though contacts are supposed to be documented. It does not seem that the documentation is referred to because when I use the chat feature the response that is supposed to be from a person seems to be a scripted response. All in all, it's been a very strenuous.

Absolutely worthless! They will do everything possible not to pay the claim, they are just marketing themselves. Had to fight with them to fix my ac, they diagnosed wrong, said it's not covered. My tech came and fixed all inexpensive. Will never renew the policy with them.

A plumber was sent to us who resolved our issue and quickly, we had a toilet that had a bad seal causing the handle to break and the water kept on running. The toilet was moving around and this was also fixed. Our sink was plugged and it was fixed and the water wasn’t working in the dishwasher so the plumber found the water being shut off so he turned it back on.

Washer went down one week, and the next week the microwave. Technician was GREAT! Ordered the part for the washer, and it was fixed - quickly!!! The technician was also very timely, and let me know when he was coming, and fixed things and then left. It was so easy! Choice Home Warranty made the claim process very easy all communication through email.

Our AC broke down on a very HOT, Texas Monday night. I put in my claim immediately. By Tuesday at 1:00 pm, I still did not have anyone assigned to our claim. I called a company myself and verified they worked with Choice, then called Choice to inform them of the company that would accept our claim. The operator at Choice agreed to manually assign our claim. Looks like I did all the work myself to get us taken care of in a timely manner so that we didn't have to spend another night in a 90 degree house. You did approve and pay the claim, so thank you for that.

We requested service on 7/12/24. Service provider came and couldn’t fix it and told us they have to get another parts. I contacted CHW 3 times regarding this issue. Looks they could find someone else to fix it obviously CHW doesn’t care you don’t have your woven working. I don’t understand why they can’t get someone else to fix the problem

We came across Choice Home Warranty via email. After completing some info. online, we were immediately called by a representative named Alberto. We were thrilled to hear that Choice Home Warranty is an American company who doesn't outsource its customer service calls to foreign countries with nice folks, but who barely speak English. We got a great deal in comparison to other companies we've checked with in the past.

The gentleman who came to fix my dishwasher that wouldn't drain was a professional. He took apart the hoses and cleaned them out (they were disgusting) and ran a cycle to check it- it worked. He then told what kind of bleach to use to clean the now drained dishwasher. It worked great. Thanks for sending this lifesaver to me.

I talked with a very nice guy. He answered all of my questions and took the time to explain them. He went though all of the covered items. He found the plan I needed and the price was acceptable. I looked through many online reports and called several other plans. Choice was rated highest and had very good reviews. I look forward to have the plan.