Choice Home Warranty Reviews

I was told the call centers were in New Jersey. When I called about a claim, I got someone in the Philippines and we had a hard time understanding each other. I asked how to fill out the claim and they were no help. They had to give me a separate number to speak to somebody who could help me with a claim. On the phone for 90 minutes. Why?

Co. came to my house to assess ceiling fan, the fan needed to be replaced. The Co. sent the info to Choice requesting an authorization number to purchase new fan, Choice never responded. I logged in to check status and it said it was resolved. It took 3 calls to Choice to get the issue resolved.

Not only would you not approve my refrigerator to be fixed. Your policy is not to pay for a full replacement. When salesperson sold me the policy he implied, "If we can't fix we will replace." I was told I would be a flat service fee. He did not point out you only reimburse your cost not retail cost. So to replace same size same features cost me over 800.00 out of pocket plus service fee. Not Happy with your policy at all. Had that been explained at time of purchase I would have gone with a better company. Not to mention you must have a contract with Lowe's since you issue Lowe's E cards for all replacements. Another thing that was not disclosed.

The company was no help. I previously had an account with them, and the same problem existed. Every claim was denied. I will not renew my 11 properties with them again. I am without air conditioning, and they are no help. When I joined, I was promised that the services had improved.

Ruben from Coldchella A/C is excellent! He is professional, wise, courteous, trustworthy, and knowledgeable! He is someone I will keep using, he found the problems, fixed them and is a nice man. I highly recommend him. He responded to me quickly and the entire company from the first call till he was finished. Gave me confidence in knowing I am in good hands with this company.

My appliances have not been fixed yet. I will say that I had a very positive experience with the gentleman who evaluated what needed to be done to fix the problems. He seemed very competent when he diagnosed the problems.

The front glass on the door shattered for no apparent reason and CHW determined this was due to abuse negligent etc. The repair did not note this. CHW case agent Cathy said only mechanical parts can rereplaced. The agreement says "C. COVERAGE (COVERAGE DEPENDENT ON PLAN) "Except for Air Conditioning/Heating/Ductwork, Ceiling Fan/Exhaust Fan/Attic Fan, and Garage Door Opener, the coverage is for no more than 1 Covered Item unless additional fees are paid. Coverage under this Agreement is subject to all other terms and conditions of this Agreement including but not limited to matters listed as “Excluded” under a Covered Item below notwithstanding the word “All” in describing what is “Covered”.

Compressor does not work! Need ok to order and install!!! Quit working 3 days ago. 90 degree temps here. Get ok to fix seems to be a problem. If I would have called installing contractor would have been done by now!!! Installing contractor needs to have more authority to get working.

Job assigned to CT Masters LLC. Technician Alex. He communicated projected arrival time. Arrived on time. Reviewed and checked equipment. Adjusted refrigerant pressure after approval from CHW. Excessive run time corrected. I believe that this repair progressed and concluded just as it should have. Knowledgeable and professional technician. Thanks Alex.

The A/C was an easy and quick fix. I put in an online claim on a Sunday Night and it was scheduled for the following Wednesday afternoon between 3 - 8. The technician called around 1pm and wanted to know if he could go ahead and come by!! That was great...while Sunday to Wednesday sounds like a long time in the heat...When I made the claim I was afraid it would take a week or two to get a technician. I am ecstatic with the timeline.

The worst part of the process is not being able to speak to someone in the United States who speaks English. Unfortunately my AC unit stopped working properly. However, it took three days to get a service person and there was a technician window of 8 am to 5 p.m. I lost pay from work waiting for a technician. The service person was very friendly and knowledgeable and did a great job.

It took ten days to get a repairman here in the middle of a heatwave. Unacceptable! The repairman was great and very good at his job. He was from Sears. Also, I had not been notified of a twenty percent deductible and monthly premium increase until I needed the service.

Choice scheduled tech w/ less than 24 hrs notice while I was out of town twice. I couldn't get in touch with tech to reschedule. First provider was basically handyman service located in another state about 60+ miles. I got reschedule with appliance repair specialist, again while I was out of town. My son-in-law was able to meet him and allow service to be completed. Choice hasn't been responsive to my concerns.

I am very satisfied with the tech company that came out to diagnose and fix my AC (ACHVAC). I am not happy with the customer service provided by Choice. It took you 2 days to set up a technician to come out to diagnosis my AC unit and 2 days to make a decision to fix it vs replace. In the middle of a summer heat advisory with temps above 115 it is not the time to delay decisions on an AC system failure.

I reported this issue with my washing machine yesterday and he came the same day I reported the issue on my washing machine. He completed repair the same day. Did not have to wait for him to get parts, etc. in order to fix it. Knowledgeable. Explained well what needed repairing. Accurate diagnosis. Worked efficiently. Washing machine is working well after his repair.

I pay a monthly premium to Choice Home Warranty. I made a claim to fix my lid on my washing machine that is three years old. The Sears technician looked at Lid. We live in a Retirement Community, just my wife and me. The Sears technician talked to Choice Home Warranty. Choice Home Warranty said due to neglect and abuse that the Lid will not be covered. They said look at Clause 5. My wife and I use the washing machine 2 to 3 times a week. REALLY, NEGLECT AND ABUSE. I guess that Clause 5 is an out for Choice Home Warranty. Buyer Beware.

I have been debating Home Warranty options and believe your company fills my needs. Your Representative, Jamal Key, was instrumental in my decision to accept this Protection Plan. He explained all options very well. I am happy with my experience. I was amazed with the many services covered under this plan. It was encouraging to find I was also covered for inside wiring, underground water and sewer lines. Thank you, Choice Home.

The technician was great--knew what he was doing and priced fairly. The problem is Choice Home Warranty. We've needed repairs done on our furnace and our air conditioner at separate times. Both times Choice Warranty turned down-declined - the repair which had to be done to keep the unit working! What good is their warranty! I am cancelling them!

Boris with “Not One Drop” Plumbing did an excellent job responding to my home on time and completing the task at hand! I was very pleased that he went to get the part and came back within an hour. My plumbing part was not standard. I was very happy to have gotten my plumbing job completed within a short period after f time. Boris was very pleasant and amicable technician.

Choice got back to us quicker than any other plumber. We had to push off the date they came and they were accommodating and worked with us. When they came, they diagnosed the problem and took care of it quickly. The provider they sent to do the AC work was great.

The Heating and air repair went very well. On my end, I had scheduling issues and the repair guy work very well to accommodate my schedule. He was in and out within a short period of time. Our system was up and running, we were cool in a very short time.

When I first filed a claim I was told it would 48hrs to have an appointment. I called several times during a 7 day period when finally receiving an appointment. I got an email 1 1/2 hours before the technician would be arriving. The technician was fantastic. He wanted to permanently fix the problem. Keeping in mind my home is over 30 yrs old. Things change throughout the years. Unfortunately CHOICE denied my claim. No. I will NEVER recommend Choice as a home warranty company and after this experience. I will find another company to do business with.

My fridge was broken. Called and had to wait a week before a repairman came. It took him about 1 hr to fix. My fan motor had to be change .. Working great. The serviceman steve was great and very polite.. I would recommend Choice Home Warranty to anybody. Thanks for the service.

I’ve been a customer for several years. My A/C went out. Y’all sent out a technician, then y’all denied the whole claim you. I am not happy at all about this. Why not even paying for a warranty with you guys when you’re not gonna cover anything. Please cancel my warranty!

Choice Warranty has excellent customer service. I was given a confirmation number. Immediately after that I received an email with detailed information on the dates & times I can expect service. No improvement needed & I can not thank you enough for taking care of the service needed in repairing my garage door in such a short manner.

I called on Thursday. I got no response about help until Saturday and the plumber did not come out til Wednesday, turn over time was too long. I was really frustrated. But when Wednesday came it was taken care of Asap. The turnover time could have been more faster. Letting me know sooner.

I called, waited less than 5 minutes. Rep proceeded to ask for verification info then dropped me back into queue. Queue was too busy. Asked for phone number for call back. Call back never happened. I’ve been waiting a week in 107* heat without AC. Just trying to find out how to understand the claim site.

The sales representative was very helpful and answered all our questions that we had. We decided to go with the complete coverage because it covered everything and more that we originally wanted. This will be our first home warranty plan that we've ever had, and most likely renew it again next year.

Very effecient co. Called to keep me informed, showed up on time and fixed the problem. Pleasant to do business with. Sooo much better than the last warranty co. I had to deal with. The other co. Had me finding my own repair co. on my own. Pay for repair out of pocket then mail receipt to get reimbursed. UGH!!!

The service techs are not the problem. They have been on time and fine. The problem lies with your coverage. This was the second time we used your service and got very little to no resolution. We purchased a 6 year warranty for two locations and thus far it seems to have been a waste of money. Our last repair was for our stove. The repair man said it needed to be replaced because the part was no longer available. You sent us a check for $338! Who can replace a stove for that! This time was a water heater. You denied the claim and now I had to pay the service tech and still have to replace a water heater that is only about 4 years old.

Policy on home warranty explained and knowledge of payment schedule. Personnel explained in detail what is covered. Different options of payment plans. A policy was sent to my email with detail. After viewing the policy it seems agreeable to what my need is. I was told of longevity and renewal. Policy will start 1 month from today's date.

Choice will not give authorization to repair people to fix Air conditioner. We have been without air for over two weeks. We are elderly folks, and we are having a hard time surviving in this heat with no help from Choice. We have called many times and requested to have someone come out and fix this unit and we cannot get anyone to come fix it.

AC was throwing out hot air, the tech guy fixed it immediately. What I liked my appointment was between 3-8 pm. Put called and came at 1pm.was fixed in about 40 minutes. Nothing like cool air.. I'm a happy camper. Couldn't asked for faster service. OMG SO HAPPY. Would recommend CHW to friends and family.

I like the policy but Jeff was little too blunt. He kept over talking me. I had several questions and he kept giving me information on other stuff. He was knowledgeable. After reading the policy and him giving me a special I think I got a good warranty. The price was reasonable.

I filed a claim two weeks ago for my AC. It is over 100 degrees and still no AC. There is no contracted provider in my area and no one wants to accept CHW claims, but for some reason CHW will not allow me to find my own provider and file for reimbursement.

Left us several days without air - poor communication & we knew from last summer we could not find our own technician because you would deny the claim just as you did last summer - so we had to wait until your person came. It allowed us to read all of the negative reviews you have online and we could relate.

National Plumbing techs arrived 7/27/23 at 12:25 pm within 12:00 to 2:00pm appt window. Very courteous and professionally completed repair within 40 min. My only complaint is about call I missed from Ashley, 559-596-9223, 7/26 at 2:21 pm leavings a message to confirm 7/27 appt between 7 and 11 am. My phone does not ring if number is not in my contacts. I called her back at 3:39 pm, it went to voicemail and I left message I was returning call.\

Tech was on time, he was very nice clean cut. He helped me with all questions and did a great job he cleaned up after himself. Would recommend him and his company to anyone I am done with this review. Hope this helps. Choice was very helpful with my problem as well.

Yoni was super nice but not annoying. I hate sales guys because they always come across as fake and overbearing. He was kind, direct, knowledgeable and helpful. And also fast, I only had a few minutes to go over everything and he made it happen. I was ready to buy. Great salesman.

Air conditioner stopped working. Valve issue. Choice Home Warranty refused to repair. Somewhere in their contract does not cover. I am canceling immediately. This is the second time I have tried this company and both times they have refused to fix the issue that supposed to be covered. I would caution anyone to have a lawyer review the contract before using this company. They will do everything they can NOT to fix the problem. Save your money.

Got good experience with this company! Filing a claim is easy and their response is fast as well. Just renewed my contract with them without raising the price. Kudos also to the contractors that they send for my repairs, they are good and fast workers. I highly recommend this company with my relatives and friends.

Person I spoke w/ was being very aggressive and pushy. Somewhat impatient. I felt as if I was being pressured to commit. I did wind up purchasing home warranty because I did not plan on renewing w/my previous home warranty. CHW also gave me a way better rate than what my previous warranty did. Going to give CHW an opportunity to gain my business for the next year, and we'll see how that goes.

We have had Choice Home Warranty on several homes throughout the past 20 years. With a couple of exceptions, we have always had EXCELLENT results with claims we have had. We had other home warranty companies before, but none of them performed their contractual obligations to the degree that Choice does. We just bought a new home and though we are not moved in, we have already purchased our Choice Home Warranty. We HIGHLY recommend Choice Home Warranty.!!

Ralph responded to every question quickly and expertly. It was a quick sale due to Ralph's apparent expertise about the subject matter. Very nice guy and enjoyable to do business with. E-mail followed as he indicated but the warranty itself is a legal nightmare.

This company and technicians have been fantastic. They came as scheduled. They called the evening of the service to make sure everything was working correctly. They called again about 9 days after service and checked again. They were very clear in explaining the problem. I hope if I have any problems in the future that I can have them come out again.

My refrigerator was leaking. I called CHW, put in a claim through the automation prompts and the next day the service company was here and they are going to replace my refrigerator. I did not have to send pictures or proof of purchase or anything. This was so easy and fast. I can't believe it. Thank you CHW.

Ishmail is a wonderful representative and is highly commended. I would highly recommend him and your company to my friends and associates. I had another service that did not cover all of the services that Choice does.

The service team they assigned arrived sooner than scheduled. They were extremely professional and courteous. They quickly identified the issue and unclogged the drain. They double checked to make sure water was flowing through the sewage line like it should. I was very impressed with them and also very impressed with Choice Home Warranty and the ease of submitting and managing a claim.

Two weeks wait to get the initial visit for an air conditioner malfunctioning, especially in the summer. Two weeks with no air conditioning is unacceptable. Broken refrigerator condenser took 4 days for initial visit and 3 weeks scheduled for installation, meaning no refrigerator for a month. Unacceptable. The actual contractors who came were great, but my only complain is the length of time for service.

Technician provided excellent service and good verbal and description of the problem with some alternatives to repair. Choice needs more technicians on call. Response time was slower than desired but cost of warranty contract was very competitive.

The tech SEARS sent to respond to our claims have been very professional and accurate in their diagnosis of the problems. The response of the company in terms of our claims have also been prompt and adequate. We are very happy and recommend this Home Warranty purchase, especially when you buy a home and do not know what surprises you will be finding!!!

My claim was processed with of days of my submission and a technician came out earlier than expected because he was in the area. Garage is working perfectly, the service was professional, and CHW continued to work with my changing schedule and need to enter multiple claims as a result. Everything went without a hitch.

I’ve had problems with my ice maker. It’s been replaced twice, had parts ordered, seen at least three different technicians and it’s still not working. No one seems to know what the problem is! I’m totally frustrated, I’ve been with CHW for years, this is unacceptable. Waiting for you all to make this right.

Would only pay $191 for a $259 microwave replacement, after $75 service call. Cannot replace for $191, seems like a very small amount of money for a negative review and my business going somewhere else next year when my renewal comes due. Claims supervisor would not accept any actual pricing, only based on their formula. Ridiculous. They will lose my business next year.

Ken was my sales rep. He was very knowledgeable and explained it to me, help me save $100 a month. I was paying $175 and sold a company. They raised it. I told them I’m on a fixed income. I’m retired, my condo dues went up 290% this year, you know there’s so much money you can squeeze out.

Choice initially said they will not fix air conditioner. It does not work. I am appealing the decision. The only reason I bought the policy was to cover appliances and air conditioning in my house. I am counting on the appeal to make things right and fix the air conditioner. Thank you.

The response time for all of the claims I place is not what I expected. I expect to be contacted within 24 hours and have a technician in my home shortly after that. That is the reason I maintain a warranty. It is too bad that this is not the case. You promise everything when trying to get people to sign up and then after doing so, you get the contract with the correct details. I feel this is a deceptive practice and it should be referred to the better business bureau.

First time called in claim. AC went out. 6 days to get a repair person. 2 emails during that time frame stating they were working on response. No phone calls. I called three times to find out who they were calling. Would give me any info on contractor lists. I did not want to go out of contract, not knowing what the response would be. Not happy with the answers from corporate regarding vendors.

The technician that came out did a great job, but had to order parts. He said, "Call Sears home service" when they came in. I called them three days ago and they said they have zero appointments available even months away. Obviously my refrigerator does not work correctly and my freezer defrosting system freezes up. I've called you guys for past two days and never can get ahold of someone. Each time you’ve called back I answer and it hangs up before I can talk to someone. Can you please call me so I can get my fridge fixed. This is the first time I’ve submitted a claim and it hasn’t been a good experience.

The service provider (Litton Enterprises) was excellent. Choice was not; Very difficult to reach anyone. Took two days to file a claim, 2+ hours on hold, kept getting hung up on in the automated system. I was even told "good luck getting Choice to pay a large claim, $300-$400 claims you're good, anything beyond that it will be denied". And that was the ultimate result.

CHOICE sent two separate technicians over the course of two months to assess A/C problem. They ignored the recommendations from both of their approved contractors and have chosen to go with the cheapest fix available that will create an even bigger issue, per the contractors. Over two months and no resolution yet. And, I am without A/C in my upstairs. The technicians were both very professional and in agreement on most of their findings.

The response time was extremely efficient especially due to the heat wave. In fact, I recommended the warranty to another family who is extremely interested in this service. I’m very happy with the price and service in which was agreed upon in 2019. I in fact told another person who also purchased a policy to cover their house **.

The process was easy and hopefully I won't need the home warranty in the next year, but it was cost effective and is in place if I do need it. The benefits were explained and my attendant was great. I believe that this additional coverage will save me a ton of money in the future.

Kevin ** has been smart calling me and offered good discounts, he was kind and equally smart. Hope I get good service. He was smart roping me on a three year contract. Most of the time agents' promises are not fulfilled by company. Hope I get good service. Consumer satisfaction is important. Regards, Srinivasan.

My claim has been denied due to rust, how ridiculous! What do you expect from appliances that are outside all winter? I paid faithfully for a service to assist during difficult times. However, in the midst of a heat wave my air conditioning repair is being denied! Terrible service for any company and I feel like I’ve been ripped off!

Technician from Heat Heroes Danny Found the problem on my AC unit very quick. It was found that the previous Technician from Omega Air Conditioning had replaced the blower motor and didn't wire the unit correctly. This previous company was dispatched by Choice Home Warranty in January. I paid the 85.00 dollars then and now 6-7 months later had to have work done at my expense due to poor workmanship. Heat Heroes knows what they are doing and would highly recommend them to anyone else. Please advise me what CHW will do to make it good for my reimbursement from January. Thank you Danny at Heat Heroes.

The credit I got for my current AC was extremely low. The technician you sent was very helpful. I was understanding when I got warranty that your company would fix the appliance. You wanted me to pay $1,500 for maintenance before technician would fix it. We had to purchase a new unit.

The service calls they have done for me have been very professional in making the calls and performing the repairs. Choice Warranty has been very reliable and I rely on them to repair whatever breaks down or needs repair. I would recommend it to any property owners. I have had great experiences with Choice warranty.

I was initially skeptical about using a business that had been in business for only one year. However, I needed someone to fix the leak under the kitchen sink. The technician investigated the problem, and he quickly identified the leak issue. The technician was efficient and professional. It's a relief to no longer have to deal with the issue.

I completed an online form to Choice describing my problem. J&L Plumbing responded quickly. Ronnie came out to check my system. He found a crack in one of the shutoff valves - he was very professional, polite, friendly and replaced the faulty valve quickly - cleaned up as well - did a great job! I would recommend them because the service was efficient and professional! Thank you!

The Technician was very quick in both diagnosing and then repairing the cooling problem with our air conditioning. He Was very polite and courteous. He was also able to give us some advice for future care and maintenance. I would recommend him or his company, Richard G at Ike’s Air Conditioning.

Had no problem this time. Eli **, the technician who did work, was very professional and did work in a timely manner. Very pleased with the work and the water heater installation. The help and diligence Choice Home Warranty put into our problem was exceptional. Thank you for your help and your concerns about the effort San Antonio Plumbing company put into this project.

Worst Company ever and I wish I could give negative stars. I put in two claims supported by licensed technicians deeming it dangerous and hazard and they denied it every time. The Case Manager Eric claimed he was the highest level and I couldn't speak to anyone higher than him? WHAT??!! He couldn't give me a name, position, contact of anyone higher than him. He claimed to have NO supervisor, Boss, CEO. He supposedly answers to the Board of Directors. What ** are they feeding people!!!! Save your money, time and sanity!!!!

I've had problems with Choice Home before. But always took care of my problems. You call customer service always had a lot of transfers but bottom line they cover what they say they cover. Only reason I gave 5 stars they're a person of their word and I call to make a claim within 24hrs my problems was resolve.

The technician was very courteous and knowledgeable, and had my new disposal put in, in a timely manner. I would highly recommend this plumbing company. They were able to even call me and get me scheduled a few days before my original schedule date. The office staff was also very courteous when they called to get my $75 service fee and emailed my receipt right to me.

Hvac person could not determine why room was hotter than rest of house, instead said he could not check it out. Have not heard if I am supposed to pay for an item that was not fixed. If I have to pay then I went with the wrong company. I think I would start a company where nothing is fixed.

Technician was very thorough and competent. He was friendly and courteous and answered all of our questions. The technician explained in detail what the problem was and how he repaired it. He checked the system for leaks and also checked the compressor for contaminants. He also repaired the condensate line to prevent clogs.

Excellent tech and customer service support. Technician listened to us, and then repaired our dryer. He replaced the drum and a knob. We have had CHOICE for many consecutive years. And our current plan runs through 2025. I had recommended CHOICE to my real estate clients for almost 15 years. Outstanding thus far. Highly recommended.

Our central air conditioner broke down and after the due process it was replaced by Choice Warranty with the same brand that we originally had. We only had to pay for the handler. Our freezer also stop freezing at the same time and another technician came to fix that. It only costed $85 for the technician to come. That's all we paid. It's good to have choice warranty.

The technician was very professional. He introduced himself and listened to us and went to work. We are very satisfied. He was on time and he called before he came. He explained everything he did and let us watch if we wanted to. He gave us a card and told us to call if we had any problems.

Gentleman was quite knowledgeable about type of policy needed and senior discounts. I saved a lot of money with a multiple year coverage plus six additional months. I am pleased with the response and I'm feeling comfortable with the coverage should I ever need to call for service. Having reviewed several other companies, I'm glad my sister told me about Choice Home Warranty program. Thank you.

As long as I've been with CHW they have paid all the claims for my household repairs. Twice they have cut me a check for a new appliance when it wasn't worth repairing the old one. I will give them five stars for keeping their promise on the contract, And keeping the monthly payment low.

Excellent representative of your company. He even provided me with his cell number. I hope the service equals his service and I do hope I will not receive too many more E-Mails. I have limited time and skill using the computer. Thank you.

I put in a claim request online. Within an hour I got communication from a service company that they could have a repairman to my house later in the day. He showed up and did the repair. Couldn’t be happier with the service I received from Choice and the local service company!

It took over 18 hours to be assigned to a technician, even after I explained that 1) it was over 100°, and 2) I am 71 and recouping from surgery. It was over 90° in the house. That is unacceptable. When I was finally notified that a technician was assigned, the appointment was for the NEXT day, after 3pm. I called the tech directly, and he was at my house within an house. I give HIM 5☆, and the CS at Choice 2☆. They were at best brusque, at worst, rude. Justin with Birdnow Mechanical

The last contractor was totally incapable of performing the job. This went from 6 July till 26 July to get the issue resolved. The reason why we are buying a new dishwasher due to a lie and bull about the dishwasher being lied as not to maintain and denied us to be repaired by you.

The guy was very polite and on time. Explaining everything to me about what was going on at the time with my unit. He also advised me when he had to go get additional parts when he was about to leave. He was patient with me when I was looking for my purse for payment.

Technician that came from Hurd Electric was great. The process of getting to him coming to look at our issue is why I gave a 4. Took a long time to find someone to service us, but again Ben was great. Ben also was able to give the information we needed to fix our problem. Would recommend him to anyone looking for electrical help in their home.

Friendly and knew what he was doing. Fixed the problems quickly. I told a few friends about the experience and work done. I'm very happy. One of my friends stated, maybe they should get a home warranty from there when I said I'd be using them after the first year.

Frank arrived during the appointment window. He was very thorough and efficient. He was able to fix our air conditioning quickly. And, he was patient with all my questions. Very likable guy! I'd recommend him to anyone. Thanks for sending a company to our home that I felt very comfortable with.

Immediate service. Fixed the problem on the spot. We called and were assigned a service company within 24 hours. This was very efficient, and we appreciate the quick turnaround time. Our air conditioner works perfectly now. We will definitely stick with Choice Home Warranty for our future home warranty services.

AC has been working great, so far! Choice Warranty has always been upfront and helpful (even though they have been a little slow getting a tech lined up to service our past two 'problems'.) We have and will continue to refer Choice Warranty to our family and friends. They have yet to disappoint us!

Had a plumbing issue. Plumbers came out. Stayed about 10 min. and left. Stayed in front yard. They left and got a letter stating I was turned down for preexisting conditions,, how did you come up with that,, It started kitchen sink. Started 4 days ago.. The bathroom sink around 17th July.... Took my money and turned me down over someone. Didn't want to do job... This is a ** company. I would NOT RECOMMEND TO ANYONE on here,, e-mails, phone, text even would not go with one..In newspaper anyway to get the word out. No stars.

The salesperson, Phil ** presented himself kindly. I really don’t like pushy salespeople &; I generally hang up on them. Phil was thorough with the information. After I had decided that I was going to hire Choice Home Warranty, he offered me a deal for seniors. He could have not offered this, because I had already made my decision. That is what makes me even happier to have made the decision that I did. Hopefully their service dept is as good as their sales dept.

Greg ** came out from Askin for air and was very efficient and took care of the problem quickly. If I have any more air conditioning problems I would want to use the same person. I am very happy that I have this warranty to take care of problems around my home. I would definitely recommend your service to my friends. Thank you very much for helping me with this problem.

I have called out several times for CHW services and have been satisfied with the service. The companies that CHW uses are good and very attentive. The thing that I don’t like when issues arise that are for the same thing I’m told it’s a new claim when it’s not.

Was hopeful that I would receive a call today to schedule a repair. Still waiting and getting concerned. I purchased this home warranty in faith that if I ever needed a repair they would be there. I’m hoping to get a call soon. I would rather be able to speak to a real person.

I was checking about home warranties and Simon was great at explaining the whole process and giving me a good deal! He was courteous and very knowledgeable and reassured me as to the ins and outs of purchasing a warranty for my appliances.

Customer Service Claim Staff (Nevada) was very helpful and very professional in resolving my issue regarding replacement for my mother Range. Ms Nevada was very concern about take care of my mother house. She listen well and provide support to me. Without question, I would recommend Choice Warranty to a friend. I received OUTSTANDING SERVICE...THANK YOU!!!

The customer service representative was polite and answered all the questions that were on my mind. With the option of being able to discontinue this service at any time i thought it was a no brainer to give this service a chance. I recommend that anyone who owns a house to give it a try.

Our technician, Caleb, was on time and professional. Before arriving, he called to say he was as on his way. He explained what he was going to do, and he got right to work. He went above and beyond to locate the problem with our system. The parts he needed were on the truck. When he was done, he explained all of the work he had completed, in addition to the great service from Caleb, our initial appointment was scheduled for Friday, and we were going to be out of town. I called to ask if we could have a sooner appointment, and the scheduler moved it up to Tuesday instead. We are very thankful for their willingness to meet our needs.

Our hot water heater was not working-technician came and saw the sensor was all corroded so he cleaned it up and now it’s working! They had scheduled an appointment for Thursday and I called them Monday and asked if they could come sooner because we didn’t have hot water to take showers and they were able to come 2 days earlier.

The technician was slow to get out but did a good job and I am not having to replace the dishwasher. I am filing a new claim and waiting on a response. Hopefully, the technician will be able to help me out. I have not been able to determine the problem.

The technician that repaired my dishwasher was very professional and knowledgeable. He explained what the problem was. He showed me the broken part that he replaced, took great care of the area while replacing the part. He made sure the dishwasher was working properly and not leaking before reinstalling under counter... I will definitely recommend Choice Home Warranty.

After some confusion with our policy that has been corrected, we are waiting for our service and our happy with our experience so far. Our ice maker is not dispensing ice. We are waiting on our technician to come and fix our problem. Thank you very much. Have a nice day.

I spoke to Kayleigh and agreed to purchase this plan for my home. She was very knowledgeable of the services and was helpful with my selection. I received an email from Jenn and decided to make a phone call to check on the services. Thank you so much for the assistance.

I filed for a claim and it took them 5 days to get me an appointment... I had to call them numerous times to ask what was going on... They tell us an appointment will be scheduled within 24-48 hours... That didn't happen... Other than that it was ok... They never contacted me... I always had to contact them...

Very responsive company. Claims are quick to schedule. Quick repairs on my AC unit. Excellent warranty company. I highly recommend. Company keeps you up to date on pending repair and any issues. Knowledgeable service representatives, they explain the issue and show the problem. Don’t waste your money one time on other companies.

Tech called to see if he could come early which worked better for me so that was a plus. Tech was professional and proficient. He diagnosed the problem and got my a/c working in a short time. He also advised me of some things to do to help maintain my unit longer. Great work!

Arrived within the scheduled time, with a call to say they were on the way. Promptly fixed the problem. Had the right parts on the truck, so there was no trip to the parts store. They were very nice and professional. I would recommend this company to my friends. This was the second service call for this company about different problems, and both experiences were excellent.

The problem I had was the lack of flexibility to get a technician. You should have companies that are 24/7 (twenty four seven) for air conditioning service calls. It was over 90 degrees in the house for over 4 days. This caused medical problem for my elderly sister and we ended up in the emergency room. However Tim did a great job when he finally arrived for the appointment that was set four days later. He was fast and efficient, pleasant and Knowledgeable.

The scheduled appointment went well. The tech showed up, was neat in appearance and politely answered any questions or concerns. All in all, it went well. No issues whatsoever. Appointment time was kept within the window, no waiting. Work performed in minimal time, pleased the way things went. Less stress. Service was good. No problems.

The technician was on time. He was very professional and courteous. The problem was resolved within the hour. He also explained what caused the breakdown and explained some of the features on the unit. This was very helpful because I will be able to use the unit even better now. The frequent updates kept me informed of his estimated arrival time. I would recommend CHW to my family and friends. Thank you.

Was ecstatic to see New Links (NL) after B2U Plumbing took my deductible and failed to return. NL was quick, friendly, & professional. My only issue is that there are too many steps (5) & deductibles (2) in the claims process: 1. Tech Looks only; 2. Tech returns to cut wall/ceiling, identify issue, & take pics, 3. Tech returns to Fix issue. 4. Tech return to take pic of no leaks; 5) Tech returns to replace Drywall (additional deductible). Tech should be able to forward pics &write up via text/attach pics in app/portal the same day, insured confirms, Choice approves (the same day) work gets done. If a 2nd co has to return to drywall there should be no additional deductible.

Very nice, friendly people. Been in my house for 3 week. Minor stuff happen. Call Choice Home Warranty and somebody was out to fix what I need to be fix. I recommend everybody to get home warranty. I told my son father about he need to get connected with Choice Home Warranty. They the best.

Refrigerator was not cooling to proper temperature. Had 1st appt w/ tech who diagnosed the issue. Parts were ordered and arrived via UPS/USPS and 2nd appt had already been scheduled. Tech called early AM to confirm appt window and system text notification tech on the way... Tech arrived, parts were installed, steamed/cleaned up and voila. Fixed. Tech was knowledgeable and courteous and now fridge is working great!

Jason answered all my questions in a satisfactory way. He was informative, personable, knowledgeable and very much attuned to our needs. We are very pleased with the cost he offered us. We are pleased to become Choice customers. Jason was able to connect with us in a meaningful way. Jason did an exemplary job. You are lucky to have an employee of such a high character.

Prompt service, clever technicians. I like the flexibility they give the client when they can't send a technician; they give the option to have our own technician fix the problem and they reimburse the cost. One negative aspect of this is they take a whole month to send the reimbursement.

My A/C was leaking so I had Choice Home Warranty send a repair person to fix the problem! The problem is fixed. The A/C is working and no leaking water! Choice Home Warranty is taking care of business, it’s easy to put a claim on line! If you are looking for a home warranty company I Suggest Choice Home Warranty. They take care of you and they do a great job!

Jr ** was very knowledgeable and well informed about the job he was doing. Also, very good person to person interaction. I will call on his service directly in the future if I should have any more service for my air conditioner. He took the time to explain about the pat that was replaced. And if I need any other assistance they will glad to help.

I just switched to Choice Warranty (from Select Warranty who was terrible) and I’m so pleased. The whole process of submitting a claim online, to receiving an email with the Technician’s information and appointment time to the actual technician - all awesome!!! It was a very easy and timely process and my dryer is working great. Very pleased!

I interacted with Daniel throughout the sales process. He was very responsive and answered all of my questions related to coverage, systems, items, service fees, coverage etc. He answered all of my questions in a professional manner which made the difference in my final determination on which home warranty company to choose..

I didn't want to talk to a computer. I asked to speak to a representative. The automated message kept repeating it's self telling me that it didn't understand me. Had to repeat myself over and over many times. Finally, a real person got onto the line. It shouldn't be that hard to by-pass the automated menu to get to a real person.

I placed a claim on July 13th. They assigned Arctic Air to come in on the July 18th from 3p.m until 8 p.m. Never showed up. Then again on the next day, never showed up or called. Finally was assigned to another on July 24th. Mind you, I have been without air for 12 days. He came in and fixed the problem. A cap was loosed and that was the problem for the leak. Choice denied my claim because they said it was not a wear and tear. I had to pay almost $400 out of pocket. I will cancel my policy.

Repair done by A to Zoff, the contactor part was under warranty but I had to pay $129 for diagnostic charge and $95 labor. Asked for reimbursement from Choice but have had no reply. Really disappointed in my Choice Warranty. I have not been able to talk to a person throughout the whole ordeal. ALL TYPE Heating & Cooling even sent an email about it but received no response. Didn't know how to call anyone. Pathetic.

Although it took a little extra time to find the proper service to check out our dishwasher, The gentleman was very knowledgeable and fixed our appliance in a very professional way. He took the time to explain to us what was wrong and what needed repaired and what was still in good condition. I was quite pleased with the outcome.

Even though I was away from my home phone at the time the tech called, he came by the residence anyway for which I was very grateful as I was mobile at the time of the call. The technician from Hope Line AC and Heating was EXCELLENT. Very polite, informative, quick to response to the call for our a/c repair and knew almost immediately what the problem was and replaced the needed part. Would definitely use again and recommend highly to others.

We are new subscribers to Choice Warranty. We left another warranty company to join Choice Warranty. Our air conditioning went out on 7/13, we reported it on 7/14 and had to wait to 7/24 to get a technician. I don't have to tell anyone how hot it's been this summer. Then I was told my appointment was between 7-11. On the day of the appointment it was moved to between 11-3. At 3:15 I called Choice Warranty and asked where the repair person was? They contacted him and by 4:15 he was at our home. Thank goodness it was an easy fix. However the long wait to get a repair date and the inconsistency with scheduling were very frustrating. I missed an entire day of work that I was not scheduled to miss. I thought it would only be a half day. I was trapped in my house so as not to miss the repair person. When he got there he was delightful, efficient, and professional. I have no complaints about Ryan, just the system.

After seeing an advertisement for Choice Home Warranty, and talking to a friend who has a home warranty policy, I decided to sign up. My husband thought it was a scam - but when we had an issue with our hot water heater, we decided to give the warranty a try. Within a short period of time, they sent out an assessment team who discussed our issue, documented with photos and filed the report with Choice Home Warranty. In only two days, we received notification that they were going to REPLACE our water heater! We are thrilled and will definitely recommend Choice Home Warranty to our other home-owner friends. Very grateful.

Choice has been instrumental in helping to keep my home running smoothly. They continue to send out professional and courteous individuals to complete the work order. These individuals gets the job done and then they provide explanations on how to take care of the equipment or appliances for future use.

We had 2 central air systems die within 2 weeks and Choice covered and is replacing both compressors. They negotiated rates for the air handlers and other install costs that were very reasonable. In additon, technicians are usually dispatched very quickly and I was given the option to get my own when they couldn't. Decided to wait to avoid the hassle and worked out fine. This service is definitely worth the cost and would recommend to anyone.

This is the 2nd time this company has been dispatched to us and I can't say enough good about Tony. He is very prompt, clean cut and seems to be an all around nice guy. You will like him as well I'm sure! Most importantly is the repair work is done very well. He never leaves any mess.

I have had the most amazing and successful experience with CHW. They are professional and knowledgeable then gets you work orders moving in record timing. The Technicians are honest and skillful. I appreciate the quality they bring, superb job to you all. Continue to serve with pride and with courage, it makes a difference in the lives of. Customers that needs assistance living. I recommend CHW to family and friends.

Service was excellent. He was on time, very professional for such a young man. He was knowledgeable, courteous and very good at explaining the issues and then fixing them timely. Very impressive serviceman. I would request him to provide service anytime.. Wish we could get more services from people like him.

It took too long to get a technician out to our home and we are still waiting to hear back from him if what needs to be fixed is covered under the warranty. Our air conditioner is running constantly. I can’t even imagine what our electric bill will look like.

Gary R was the technician who came out to diagnose my air conditioner that would not turn on. He was very professional and thorough in diagnosing my air conditioner problem. He took the time to contact two other technicians to confirm his diagnosis. Looking forward to him returning with the needed part and completing the repair.

My claim was handled promptly. I received a response within hours of submitting my claim. The repair call would have happened the next day if I had been ready. I was able to schedule at my convenience. The technician came and completed the repair quickly. I couldn’t be happier with the response time, communication, and service.

I have had 2 different companies come look at this. First one said, "Oh it's a leak. I don't do those." Second one said, "I found the leak. It's in the wall. I need to get this approved." When I heard from Choice they said they wouldn't cover it because that was not normal when in fact it is. I WOULD NEVER SUGGEST CHOICE HOME WARRANTY TO ANYONE. And that's what the repair guys told me also.

Yes great tech. Knew what he was doing. Would recommend him for any thing in the future as he really knew what needed to be done. He definitely knew what he was talking about and we were pleased with his knowledge.

Air conditioner stopped working in the midst of triple digit temperatures. Submitted a claim, thought it would take weeks, but received timely emails and secured a technician within four days. Gary was extremely knowledgeable and had everything he needed to get the ac cooling again. Appreciate the timely response and professional service, Thank you!

Nick from Nick Services came in and looked at the garbage disposal. Went underneath and used an Allen key to unclog as he say sediments that got stuck. It took no longer than 10 minutes. But I am still waiting for a receipt that he said he would email me. I would’ve like the garbage disposal replaced but he said everything should be working fine for the next five years.

I initially filed my claim on 07/10/2023, the first technician was dispatched to my home on 07/13/2023. After having waiting nearly 8 hours, they diagnosed the problem however never returned to complete the job. A second company/technician was dispatched to my on 07/21/2023; similarly, I waited nearly 8 hours only for the technician to give me a different diagnosis and stated that he did not have the particular parts needed to complete the repair and that he'd return on 07/22/2023 to no avail, even after repeated phone calls for a status update.

Called a new claim and originally had problem in getting through the website so called the toll free number. They were busy so they called me back in 5 minutes and handled my claim. The guy was courteous and got everything set up and received an email update promptly.

It took six days for a technician to come, and the appointment was to be between 11:00 and 3:00. The technician got to the house at 4:30. When he came, he was very professional and took care of most of the problem in 20 minutes or so. There is still an issue with the quick shut off on the back of the house, but I have not heard from anyone about that issue yet. I understand that it has been really hot, and the AC people are more than busy, so I am grateful that the AC is running now.

It has been two weeks since the tech diagnosed the failure and Choice made the decision to replace the dishwasher. We have not received anything but promises. I am 97 and my wife is in her 70s, I am also a WWII veteran. I am tired of hand washing our dirty dishes.

Simon ** was my plumber. He was very polite and professional and fixed the problem in a timely manner. His dispatch was very professional as well. I don't remember her name but she was very professional. She also handled the billing for me over the phone. He came around the time they quoted me.

Troy explained everything to me and patiently listened and responded to all my questions. I look forward to this support system for my home’s needs. I feel so much relief in acquiring reputable assistance in our hour of need. During a time of need, it’s nerve racking, worrisome and you don’t know who to trust. I look forward to knowing just who I can call on to get us the help we need to fix all our appliances and important HVAC and plumbing systems. We tried exploring other companies, but one of the largest companies just tried to bully me into staying with them after the trial period. It was simply too expensive!! Be careful, ask questions and protect yourself. Now we can relax in knowing we can get things taken care of, when we need help. Thank you!

We are very pleased with Choice Home Warranty. We are new to the area and don't have any prior requirements for most services. This has been a great help in their sending professionals to do good efficient work. I would recommend to friends. All technicians have been courteous and respectful of our property.

I did like the quick follow up to my entering info online. Eli was good but could have been less pushy on trying to upsale me to a 6 year and then a 3 year plan....After I explained I wanted to go with the 1 year plan due to limited funds.

I signed up for the service in 2021 because I was satisfied with the free trial service that came with the purchase of my home in 2005. I agreed to pay $45 and some change per month with a $75 service fee. Since then my rate has increased twice and my service fee has gone up as well. I called to inquire why my fees had increased without my knowledge or consent. I was told I should have been checking the customer portal. Wait what! They should have notified me via email or USPS mail that my rates were increasing. On top of that, there is no way to go into your account to make changes be it to change plans, change payment methods, or cancel the service altogether.

No power in the bathroom in our condo in Denver area. Call was made to Choice Warranty. Excellent communication from the Tech assigned (LG Electric - Luke). On time for appointment. Quick to diagnose and correct issue. Adjusted the scheduled date and time easily when conflict was noted and was copied vias email on all appointment changes.

Nice explanation of what is covered on warranty, not “pushy”, timely manner to transfer to representative, acknowledge of service member and discount that are offered for being a veteran of US. Error on original paper work. Phone. “Phone number is **. (Sorry have a health problem…)

I was promised 13 months for quoted cost. Contract only gave 12. Contract cannot be reviewed beforehand. Takes 15-30 min for phone to be answered. The sales person was very pushy. I was finally able to get across what I wanted. He talked down to me as if I was not understanding taxes on items purchased. Started talking about laws governing taxes etc. Hopefully the service, if I need repairs, will be better than point of contact.

Horrible settlement. If your washer needs replaced, they will only pay $537; no matter how new or old yours is… what a joke. Tried submitting proof and comparables, but nothing. They only pay for contractor grade. Nothing else. They stall and hope you go away. Very disappointed. I guess in their world prices of things have gone down.

June 4: I submitted a claim to have my AC checked; I continued to follow-up with Choice Home Warranty with no valued information on when someone would check my AC only told my claim was in the queue and I would be contacted or I could find someone and be reimbursed which defeats the whole purpose of paying Choice $48.10 per month. July 10: I received an email that Rafco scheduled an appt for July 13 which is over 5 weeks of being uncomfortable. Rafco personnel were very kind and helpful.

It was very simple to submit my air conditioner problem for a claim. I was hoping to not have to do it online and so it let me do it completely over the phone which I liked very much. Choice Home Warranty then told me that I would receive the rest of the information shortly.

Response time was fast. I put a request in on Friday and the tech was here on Saturday. We expected to have to wait until Monday. A solution to the problem was also determined on Saturday. The only issue is that we are still waiting for the gift card to replace our refrigerator. It was in fact stated it could take up to 30 days to receive.

The reps on the phone were very professional and courteous. Calling to get AC checked out was quick and easy. Only issue was I received an email and text from the company coming out to do the work but no phone call to make sure the day they chose was convenient for me and my work schedule. Otherwise I am glad I switched to Choice Home Warranty.

I only get three stars, because of how long it actually took Choice Home to get a person to my house. However, the technician that came was wonderful went above and beyond what he needed to do. And I’m happy to have a working dishwasher again. However, in all their ads they don’t ever tell you that if you have an older appliance so only pay you a portion so I got $359 for a oven that I can’t even buy the door handle for that. Your commercial makes it look like they replace everything if they can’t fix it.

Our hot water heater was not working properly. I requested service online, and Choice paired me with Perfection Plumbing. We got off to a rough start because I needed to update my phone number in the Choice Warranty System, and the technician was almost two hours late. HOWEVER...Rick was professional, informative and efficient and got everything fixed right away. Good job!

When your sales guy sold 3 year policy to me, he said let's take AC as an example, everything is covered other than normal wear and tear and made me signup the policy without reading or sending me the policy to read before signing up. My ac is leaking. Since 2 days ac is leaking and you guys are saying this isn’t covered. Sucks!!!

We have received very Prompt service. Choice Warranty is so easy to deal with, their professionals are on time, and very thorough. It was only 4 days from the time we called them to our refrigerator was fixed. I cannot imagine not having a Choice Warranty contract. So much value for your money.

I had my $1,100 one year old GE Dryer to stop drying. Your technician told me he would bring the parts out the next day. I never heard back from him & learned the claim was denied because online reviews of the GE Dryer state it is a "defective" Dryer. I called GE and they dispute your claim and said my Choice home warranty should have paid for a new dryer. I was given the number to a District Manager from my Real Estate Agent and called her about the denied claim. You finally decided to pay me for the part (only)to fix the heating element. $117 - I purchased a new dryer at my expense.

The time sent to fix dryer was Great. The Service Tech was Helpful. I learned a lot over this experience. I am grateful to have Choice Warranty on my side. I most definitely will let my family and Friends know have they too should call and get this, Company to assist them with their home needs. Thanks again.

My A C unit has and is down for about two weeks. The only appointment I was told would be the 28th of July. I have small kids and pet and here it is hot, hot hot. Also I would have to pay $75. 00 just for some to come out and check not repair. I'm the homeowner of. I tell you l have water leaking and unit not working properly. Why would I need some that I had to pay to take pictures and send back to Choice Home Warranty. It's HOT and the CSR whom handles the call tries to talk so fast you can't understand what the hell they are say and when asked to speak to a supervisor you get another drawnout speech. All I want and need is for my unit to be repaired. I left 2 stars. Maybe I should have left 1 star.

Plumber assessed problem and was able to fix in less than 1 hour. The plumber communicated with me what he found, explained what it was then told me what would be needed to fix the leak. I have not had any problem since. I would recommend Choice Warranty to others.

My a/c stopped cooling early Saturday morning. I went online, filled out a claims form. A couple of hours later I received an e-mail with who was coming to repair it and the time. I was pleased on how well it went especially on a Saturday. The tech explained what the problem was and gave me the bad part.

The lady was very polite taking the claim. We received an email within 48 hrs that a service man will arrive a week after our washing machine left many stains on most of the wash. I just wish someone could come out before next Thursday. A week without a washer will be hard and if it cannot be repaired it will even be longer. Luckily I had washed the dirty clothes for the week.

Two Comments.....first the repair technician from Sears was 1st rate, polite, professional and competent. Second, it (YOU) took 6 days to get a repair person to my home to fix my AC unit...I live in southern florida it was 90 plus every day..I was obviously very uncomfortable...very disappointing with the amount of time from the time I made my claim to when it was fixed.

I phoned them and filled out online what was wrong with my refrigerator, it has been two (2) days. All my food is spoiled & ruined, and NO ONE HAS CALLED OR CAME OUT TO REPAIR OR REPLACE THE REFRIGERATOR!!! I have paid into your service for more than 1 yr. And I can not even get a call back, I am getting very dissatisfied and thinking of canceling.

I needed my valve replaced in the toilet tank. I was vey pleased at the service I received. He was polite and explained everything to me. He found another problem not covered by Choice but I have different insurance to cover the expense. Choice has always been very good on their service and time to repair.

Our tech was on time and did an excellent job. He was very friendly and knowledgeable and would be happy to use him again. Vlad cleaned the refrigerator and checked out all other operations. I was very happy with the job he did and he represented his company very well.

You keep playing car salesman with your customers. Customer service is poor. I hardly use the service and when I do, it is always a problem and there is always an excuse. It's exhausting dealing with this company and if I'm going to pay and not get any benefits, I might as well pay someone else.

Very good customer service. They presented the plan and explained everything as a comprehensive plan. We just bought a used house with existing appliances and needed a plan to protect us against any issues that may occur with the the appliances. The premium was reasonable and affordable. I hope that I do not have to use this, but having it gives me a peace of mind.

We were very pleased with the contractor that Choice Warranty sent to fix our HVAC when we had no AC for two days. Air Solutions was professional and had the system up and running within 1 hour. We’ve had poor service from other companies but this was a win win. Please keep up the good work. Thank you.

The technician was fine but he charged $229 for “balancing the door”, which I have never heard of and it was not disclosed to me until he got here to do the work. I told him any of that should be a part of installing the spring. I have filed a complaint to Choice that this should be covered under the repair. I would not use this company again if this how they charge their customers.

I had two jets out in my bathtub that needed reinserting. The service went well. Repairman arrived on time, I explained in my words what was wrong and what I thought needed to be done to fix it. He asked some questions and proceeded to work until he finished the job. I was very pleased with the timeliness. The technician was very respectful and pleasant. I'm glad to have my jets working in my tub again.

It was a pleasure speaking with Anthony. He was very knowledgeable about the product and extremely helpful throughout the entire process. I particularly am interested in the septic service offered in the package. In the future you may consider adding roof and decks. I look forward to working with Choice Home warranty in the near future. Thank you.

Our AC started leaking from the attic down into one of my bedrooms. It took 6 days for someone to come out to my house. They discovered our drain pan was broken. Choice decided it wasn't normal wear and tear and denied to get it fixed. I don't know how we could have broken it when no one hardly ever goes up into the attic. Obviously the pan was somehow holding too much water and broke. Needless to say Choice was no help and we now have to pay $1200 to get it replaced on our own. Very disappointing.

The response time was good. The company that responded was great. They were on time and found the problem very quickly. The company rep, Adam was very polite and patient as I was trying to describe the problem. Choice Home Warranty was keeping us updated with email notifications which was very helpful. This is the second time we have filed a claim. Both times it was a simple process.

The representative was very friendly and asked the questions pertinent to the repair and ensured that Choice Home Warranty would find a person to make the repair. I am really glad that I have this protection. Choice will find a qualified person that knows his business and is a professional!

This is in reference to Cesar's visit, an employee of Godfather Air Conditioning. He was honest with me about the sad state of my a/c system, and explained everything in terms I could understand. He worked hard to get the drain unplugged to give my system a chance to recover. The fact that it can't is due to its age and the fact that it is overworked in San Antonio's climate, and I do not hold Cesar responsible at all.

This is our first claim. Suddenly our garbage disposal quit working, so we filled out the short form online and got an immediate response that we'd get a date/time for the plumber to come to our home to check out the disposal. Within a reasonable time, we got an email with the plumber name, number, date and time, which were good for us. He showed up within the time period and after evaluation of our disposal, replaced it with a new one, which he had with him. He installed it, tested it, then we paid him the $65, got a receipt and are happy with a working garbage disposal. The technician was friendly, competent & professional.

My AC went out. It was running but only blowing hot air. Not cooling at all. I reported it on Friday morning and the Technician was booked and came on the following Tuesday. So, the only complaint I have is that I wish we could have gotten him out sooner as we spent the weekend in 90 degree heat. But I realize there are great demands right now on HVAC Technicians with the heat as it is in GA. And the Technician who came Tuesday did a great job. He was polite, efficient and got our AC cooling again quickly.

Water heater needed replaced and you kept jerking me around saying someone would be at my home, but they never showed up. When I called you, you gave me excuses, then the last one I called about you said I refused but I told you they never showed so how could I refuse. I would not recommend you to anyone, if they ask I will tell them my story with you. It now cost me for the water heater and will also cost to repair my floors what the insurance doesn't cover. I paid you guys a lot of money to get nothing in return. It was a waste and I'll be sure that none of my family and friends fall prey to your company.

Never go with them. They are cheaters. My dishwasher was not functional and I reported a claim, they brought a service technician and had me paid the service fee for $65 and later send an email saying the repair is not covered because that's not a regular wear & tear. When I am reaching out to the service technician (from Blue Tech Mechanical Inc.) they are saying they did not report like that. So they lied. And they even do not want to refund my service fee $65. I had to pay that with no service from them. Same thing happened with my microwave before as well. They literally do not cover any repairs at all. Talking to them is a waste of time because they do not want to listen. I did a huge mistake by taking their service for 3 years. They don't want to refund my money either. I am looking forward to when I will be done with them so that I can switch to a different home warranty. I will never recommend them.

The tech was a "no nonsense" type of personality and went right to work....he did the job, as far as I can tell, so that is all that matters. I hope and pray it keeps working in this heat. He did not have a truck with name of his company or cards to give out???? Would have been nice to be able to identify him fully.

Really appreciated how Choice worked with us!! We really liked our Plumber from? Dynamic Plumbing. Very friendly and professional. Would like him to come on next Plumbing visit if needed!! Our issue was resolved professionally! We had no water supply to the kitchen sink so we had to get water from the bathroom.

Impressed with the way Reuben handled my enrollment. Very professional. He answered my questions and helped me understand. I hope to be a long term customer and I will be if Choice performs as Reuben told me they would. The service was priced very competitively. I have very high expectations from Choice based on my conversations with Reuben. I hope I am not disappointed.

Our water heater started leaking on July 6th and so we had to shut down our water. The tank was still leaking in spite of it. It is July 21 today and I just received a text today that the company received the tank and will be able to install it on the the 25th. I have been in touch with the installation company and it is not their fault. I totally believe it is your fault for not making arrangements to deliver the tank in time. Very upset.

My experience was good with Choice service. And I am happy to know that you are reliable and that I can count on your service. However, I was referred by a friend. And another friend told me no to the service. I’m happy that I chose this service. Because The Technician was very efficient, and easy to communicate with. I appreciated the effort and consideration to keep me informed as of the time frame. I also am very relieved that the tech show up on time, and pleasant. Thanks for the professional service I received.

I like the quick response to my claim and the courtesy of your response. The technician that you send was very knowledgeable and made a good inspection of the system. The company responded very quick and the technician was here on the time that I requested. I am very please so far.

The phone call was a little tough. Trying to explain my concern to the very nice guy taking my call was difficult. But the guy that showed up was polite, respectful and paid attention to the details. Choice Warranty did NOT cover my part (disappointment) but the job got completed same day in one visit.

The representative that I spoke with was very forthcoming about the plan. He was very knowledgeable about the details of my new plan. I am so happy I switched companies. I am really looking forward to see what Choice Home Warranty offers in protecting my appliances but from what was explained to me I really feel I am in better hands now.

Very fast and easy application process - prompt quote evaluation and response. Contained thorough explanation of plans and coverage inclusions. Monthly cost quoted was cost which was charged. Overall good transparent process and experience. For its importance and value, this was a pleasant process that I will tell friends and relatives about.

Choice home warranty is fast in finding a technician in our area. Easy to set up appointment. I have been a long-time customer of Choice. Some Con and Pro like all companies and technicians. You will receive either by email or phone call and text. Website is easy to use and to make a claim.

CHW Tech, Scott came on 7/17, but I have yet to hear from CHW as to what is happening, repair or replace and today is 7/21. I was hoping for resolution by now. No washer for two weeks now which is a big inconvenience!!! Can someone please get back to me with my options??

Very professional and did an excellent job. Would highly recommend him. Called to notify me of approximate time and arrival. Called back to notify him of his location. Came in accessed the problem and went to work. Throughout the process notified me of status. Cleaned up the area where he worked.

Sulli's Plumbing was very rude and I canceled the appt for him to come out. K & K plumbing was extremely nice, came out and is taking care of my problem.. K & K plumbing did some work for me previously and was extremely nice then. Would like them to take care of all my plumbing needs. They are very nice young men.

I didn’t know if Choice Warranty covered cracked showers. When I called to submit a claim, the representative did not tell explain it was not covered. So I paid a man $85 to tell me it wasn’t covered under choice home warranty. Can you please return my $85 since this could have been saved if I was just told at the beginning of the claim submission.