Choice Home Warranty Reviews

My washer had stopped working and the technician was flexible with scheduling where as I worked 12 hr days at my job. His diagnosis was professional and quick. The technician promptly called me with information on what my warranty covered and also informed me that CHW would update me on my claim via email.

Took 11 days to send out plumber while water leaked out of water heater into finished area. Plumber sent could not obtain approval from CHOICE saying unit was tampered with by turning off gas to unit and stopping the leakage. Tested by plumber who agreed that we did only what was necessary for safety with 2 grandchildren and 2 elderly grandparents in the home. Plumber stands behind his work. Choice refuses to pay the $1650 bill so we had to pay this to the plumber. Lack of courtesy upon speaking with several representatives with most just reading off a script like a machine. Stay far away from the headaches of this poorly rated non-BBB rated company with thousands of complaints.

Technician was very knowledgeable and personable. He even came out on New Year’s Day because we are leaving town in a couple of days. The company went over and above to accommodate us and we appreciate it. Parts to be ordered with your approval and will repair once we return home to finalize claim.

The technician who arrived at my home was very friendly, knowledgeable and easy to work with. He made the experience very comfortable and I was impressed with his knowledge. The service provided was explained through each step. The repair was made in a timely manner. Thank you. I would recommend the technician to anyone that I know.

My appointment was scheduled between 3 and 8 pm. Because I would not be available during that frame of time. The company did try to accommodate me and promised to send a technician between 8 and 11 am. Damian, the technician, was at the door at around 9. He was very professional. He explained the condition of the system and the action that has to be taken. He seems to be very knowledgeable.

The experience was very smooth and efficient toilet repair. No issues. Technician very courteous, and he displayed expertise in resolving my issue. Arrived promptly and quickly fixed the toilet without any problems. Cleaned up area before leaving. I highly recommend this technician. I congratulate CHOICE Warranty on sending such a competent and courteous technician.

I was told at least a week to have someone even look at it when I called about refrigerator not working, the service person on the phone was terrible. Fought me as to when rep could come out to evaluate and potentially fix. It's a refrigerator with frozen food in freezer and needed help sooner. No help as to process. What a waste of money.

I have wasted another $180 in service fees with CHW, in addition to the hundreds of other wasted dollars on previous service fees. This time, I am reporting my last three experiences. I had my leaky faucet diagnosed three times, one was denied, and two were approved, costing me $120 in service call fees. The two technicians with approvals never showed up to repair the leaky faucet; thus, more money wasted. Choice did not offer to pay me a check to cover the repair. They offered to reassign the claim to another technician (for the third time). Meanwhile, my leaky sink is out of use for months.

The technicians that have taken my claims lately have not been the best. They don’t seem to be knowledgeable or in a hurry after getting there late. I especially do not want All Pro. In the beginning, my payments were low and the service was good but now the payments have went up and the service has went down. The staff does try to work with you. I will give them that.

I just became a member of Choice Home Warranty and haven’t used their services yet. However, I would like to thank Robert ** for taking the time to explain the different programs to me and answering my questions as well as explaining so I looking forward to working with Choice.

The technician was great and he had a good attitude and I would likely give him 5 stars. He was on time and he told me what it was in 15 minutes. This is a guy you need to keep, to me he is smart and had all the right tools to do the job.

Dalton was here and checked out my water heater and pointed out to me every thing that was wrong with it and said he recommended that it be replaced and told me that he was reporting that to CHW and said that CHW would be contacting me the next day....STILL have not heard anything from CHW....I NEED HOT WATER!!!! Dalton did his job very well. Now CHOICE HOME WARRANTY would do their part and call and talk to me...**...

I had Choice for one year. One horrible year. They fought me on a claim for repair or replacement of a 28 year old refrigerator. I had no fridge for weeks while they took their time deciding if they should replace the dinosaur fridge. They - begrudgingly- replaced it. Barely giving me enough to cover the cost of a lesser quality, basic unit.

Online Contact to Choice Warranty for service. Response time was just a few hours. Made contact with company for specific time to come out to avoid a Dr appt schedule. Technician was out within 24 hours to repairs garage door spring. Technician was courteous and job was completed within an hour

The technician to fix the pool was very knowledgeable. Fixed the issue on the 1st visit and shared info on recall if needed. We've had multiple claims with Choice and every vendor has done a solid job. Very happy with them over the past year and would recommend to others.

This was our first service call since changing our home warranty policy, that we had held for over 10 years, to Choice Warranty. The claim procedure was okay. We're not as comfortable yet with not having a total person-to-person process. It took us a little longer, perhaps, but the eventual person-to-person option was okay. Process was smooth and Technician was very professional and very respectful and personable. He was very helpful and truly set my mind at ease, especially knowing that this was our first Choice Warranty repair experience. He gave helps information on making future claims service run even more smoothly. I would definitely ask for him if I had another service call.

He was very knowledgeable about what to do to repair the problem. It took him about fifteen minutes to figure out what was wrong. It had been working exactly like it should be. I was impressed with his ability to get the job done. I would recommend him to anyone who had a problem with their furnace. I would recommended Choice Warranty to my friends and family.

A friend will be buying a house next month. I've already told him that he needs to get this. I've had warranties on my plumbing, but this beats that hands down. Much better price. Good reviews. Covers so much more for just a little bit more. Salespeople have been nice and helpful.

I received an email from Johnny ** when my warranty was up for renewal. We spoke on the phone and he gave me a very thorough explanation of the policies, coverage, discounts, and price options that were available to me. He was extremely knowledgeable and there was no pressure, just excellent customer service! I'm very happy with our decision to renew with Choice.

Took too long to find a tech to see about my problem. The tech was very thorough with his assessment of the situation. I had called for this same problem back in the summer and the tech that you sent out was from Sears, and didn't find anything wrong but cleaned my unit and charged me over $300.00. Don't want that tech back. Was very satisfied with this tech.

Took months to repair 1st claim. Sears technicians cancel on 3 different occasions the day of service. Once the technician arrived took over 8hr to repair refrigerator. Refrigerator wasn't repaired correctly, absolutely horrible soldering work. Refrigerator didn't work, had to set up a second claim. Choice warranty charged me another service fee and I had to cover additional charges they stated wasn't covered under contract. I purchased their best plan. This charge was due to the first technician horrendous work. I have only filed one claim with Choice warranty in 3 years, and it has been a horrible experience. I will not be renewing my contract with the company.

This is my third year using Choice Home Warranty. This is also the second house we used them with. They have always taken care of our repairs. They are very responsive and the techs they contract are polite and professional. I would definitely recommend them to anyone. They will take care of you.

Jason was great. On time and very did a great job. He is patient, good personality. He knows his craft and does it well. He has a vast knowledge of the appliances he works on. He is one of the best CHW and Bodewell have. He should get a bonus or a pay raise.

We were advised our pool pump was going out, needing replaced. The to Choice was quick, appointment made and tech arrived on time. System was checked, repairs made and back to normal. Tech was knowledgeable and explained issues since we were new pool owners. He went above and beyond.

Although it took CHW a while to process the work request, they was quickly handled By Garage Doctors. The appointment had to be reset from Friday to Monday due to late arrival of confirmation order from CHW to all parties. Fortunately, the confirmation order contained the contact info for Garage Doctor so I reset the appoint for Monday. Garage Doctors did a great job and even arrived early to do it.

Although the service call rate increased to $65 due to inflation, the quality of service and the promptness of the technician were excellent. I would recommend this company and their warranty for appliances. However, I must note that I’ve never had much success with air conditioning warranties, whether with this company or others. In the past, even a dedicated air conditioning warranty company failed to cover a compressor. Overall, for appliances, home warranties are a great option and well worth considering.

I received great service today. Delfone ** was easy to understand. Helped me through section on the terms and was patient. I feel the price I paid was fair for the coverages and program I purchased. Should I need to file a claim at some point I hope to receive the same customer service.

Upper oven not heating properly and oven light went dim every couple of weeks on both upper and lower oven. Tech took photos of the dim light and when he put a new bulb in. He checked the oven temp and readout on oven showed 350 degrees and his reading was 281. I have problem and the holidays are here here. Need help soon. He spoke to his company and they were ordering parts.

Very prompt. They came right away. They checked it. They approved it. They put it in. They were gone within the hour hour and a half. Fantastic. Thank you so much. That’s why I have Choice for my home warranty company. So I appreciate all your help and your attentiveness to my situation and my problem. Happy new year.

We had a hot water heater problem, no hot water and minimum water leak. Barbara came in with a smile and went right to work to find out the problem & why. After the evaluation, she corrected and fixed the problem. She called back later to check that all was well. It was!!

This plan doesn't cover much and seems to be a waste of time at this point. It is difficult to connect with a live person and the automated system rarely understands what exactly I am asking to be done. The reasons for denial in some of my claims literally do not make sense. For example, my garbage disposal was not fixed, stating the reason is it isn't hooked up to the dishwasher correctly.... Well I don't even have a dishwasher so how does that make any sense?

Choice Home Warranty has been very responsive and professional in the services requested. Since I had the service I probably had at least 5 requests, and Home Choice handled them very well. This included plumbing, electricians, and heater/air-condition service. I received services within either 24 or 48 hours, and the contractors were good.

The two technicians who came were very neat and clean and polite. They explained what the problem was and what solution I could expect. The only comment, which may be called negative, is the fact that they both spoke to each other and to the attendant on the phone in a different language than English. I could not understand what they were saying, but had to rely on faith what they related to me in English was the correct interpretation. No biggy.

The technician was knowledgeable, however, he dumped the lint from the hose on the floor and left it for me to clean up. He dumped it right in front of me and never even offered to clean it. I feel he should have to clean up after himself. I cleaned behind the dryer before he moved it back.

Tech that serviced my home was professional & attentive. He replaced the thermostat. Furnace has a bad and loud motor that he could not replace because it is not completely broken. Heat cannot be turned on due to the amount of noise. I'm not happy especially with the amount of money I spend every month.

Great pricing, no need to pay before getting your service booked, and professional service providers. Customer service is great, and the range of product options is amazing. After experiencing a few shady and disappointing warranty companies I would recommend Choice! Having a warranty to cover my appliances and critical home systems has been a lifesaver for me.

After a few months of frustration I was finally connected to a service tech that had serviced equipment in my home previously. My experience with Joe from Certified Repair of New England has always been exceptional. Calls ahead to confirm appointment, arrives on time, works efficiently and describes in detail his findings. If all your technicians met Joe's standards of service life would be better for all of your clients.

Mr. ** called before he arrived. Upon his arrival, he placed shoe covers on and was informed of the location of my heater. He diagnosed the problem, explained it to me and went about the business of correcting the issue. He was professional, customer service friendly and before I knew it, he asked me to look at the heater and he received his payment and was on the way. I’m so impressed that I had taken pictures before and after he addressed the problem. Thank you in advance in the event I require services in the future, I’d like for him to be the technician assigned. I’d give him 5 stars!

Water leaking. Gene ** the tech that came out from Shadaii AC was fantastic. His professionalism was exceptional and knowledgeable. He took his time to make sure the job was done right. I have had many techs come out from being a long standing warranty policyholder, This company was beyond so good and Gene ** too.

The claim process was very easy to submit. The technician was very knowledgeable and courteous. Did a thorough job of explaining the problem. The time took to trouble-shoot the problem was minimum. Was able to identify the problem as soon as he walked in. I would definitely recommend him again. My only complaint was the time it took to schedule an appointment. Since it was a holiday, I can understand.

The technician was on time and very professional. He called to ensure I was ready for him to come. Probably the best appliance technician I’ve had yet. He was quick to resolve the issue and showed me how to do it if it happens again. I would highly recommend this technician and choice warranty for anyone looking for extra coverage without worry.

No cause you pay your premiums and you all don't pay for nothing. You always find a way out so you don't have to fix anything. It more about the company and about the customer. I have a old house and the duct are on the ground. That how I bought the house 3 years ago but you learn a little more when you send people out cause when it rain the water that run down have something to do with pulling them down. They should not rate you the best. I see why people online say you are a waste of money. Just save the money you pay to fix it on your own.

Our technician from Ox was friendly and knowledgeable. He took the time to examine the ice maker thoroughly, clear all the built up ice in the freezer and verify that it was working properly before leaving. So far it is working as expected. If the repair holds up, I will keep this at 5 stars.

Guess I was expecting too much, huh?

We had no hot water for over a month during the winter time. We had already called out someone to look at our water heater. We were told it needed to fix broken part or be replaced. Not being able to afford 3000 for a new one, we suffered. Choice's technician came in and had our water heater up and running within 10 minutes.

My sensor went out on my dryer. I am waiting for the repair person hours for one to contact me, which they did let me know it could take up to 48 hours for the phone call. It is hard to rate it since no one has been out yet. After someone comes out then I can give a better rating. The customer service person was very nice and helpful. Thank you and have a great day.

I received a call from a man named Mervin, who is a representative from Choice Home Warranty. I’ve been meaning to find a home warranty company because it’s a smart idea to have it. I have a few items under warranty with another company, and it was 33% more expensive than Choice. So it was a no brained to sign up with Mervin on the spot. Definitely a smart idea. Thank You, Mervin! I’m all secured!!

I have been trying since November to get this repaired but I haven’t seen a plumber since I filed the claim. I guess no one needs the $$$. It is just an under the sink hot water heater. When I went online it said the claim was closed. I called and told them it wasn’t closed as no one had been out to fix it. Then I had to call again as I still didn’t have a call to set an appointment. This has been since November!

All my questions were answered adequately and in a professional manner which prompted me to move forward with Choice Home Warranty Services. I would have rated five stars but my name is misspelled on the policy agreement which I am hoping will be corrected. I was very unhappy with my previous warranty service provider and I was looking into replacing them. After reviewing several other options, I chose Choice Home with the comfort of knowing their main office is here in my home state of New Jersey.

Angel ** was very helpful. I was getting quotes but after our discussion, I decided to choose CHOICE. He was very knowledgeable. He also gave me 30 days to change my decision. It’s very important that he was familiar with the service. I will probably stay with my decision because of his service and professionalism. Thank you!

Stephen was great to work with. He took care of my issue immediately. Excellent customer service skills. Provided me with the information I needed. He explained what was going to be done and what I was required to do. Will be waiting for a call from technician. Happy New year. Thanks.

The first agent that I spoke with was really pushy and rude at the end of our call. I actually hung up the phone on him. I then discussed the plan with my husband and I called back and spoke with Kurt ** and he was very helpful and pleasant. Which helped me make the decision to go with the plan that I wanted

After my oven failed, I was told that they could not cover it because it was improperly installed. I have had this oven since 1999. I am a person who cooks several times a week and never had a problem until now. Choice decided that the oven was improperly installed. What a joke! Cancelling policy. Folks, please choose another warranty company

He did some things with the dishwasher panel, but didn't tell me what he was doing or why. Then he pressed another series of buttons and the machine started up again. No explanation given. When the machine stopped I asked what he found out. He said the dishwasher was fine, no problem. I asked what made it stop working before, and he said a spoon handle or something must have hung down below the shelf and the spinner got caught on it and it couldn't go to the next cycle. I wish he would have explained more about everything he was doing as he did them.

He did a great job and was very receptive, wish he could have got me some additional coverage options for this price though! He was kind and very helpful in the discussion, prompt for callbacks. This industry is pushy, and he didn’t want to be.

The technician from Almark Service was kind, knowledgeable and professional when he repaired the water heater at my home. He explained the issues in such a manner that even though I am not knowledge about this topic, I understood what was happening. I highly recommend the vendor and the technician.

Plumber arrived on second day and could not get approval to proceed with corrective problem for several hours. Plumber offered to fix the problem if I would pay cash since no approval or communications was available from Choice.. I should not have put in this situation. The plumber would only take cash for the $75 deductible.

Your company sends out a day/date/time that my problem will be addressed then the actual company doing said service will send out a different day/date/time. It would be nice to not have to adjust my calendar twice each time we have scheduled service/repair. Thank you.

The technician was very polite and apologetic because it had taken so long to get the job done. I am disappointed in Choice. My appointment was rescheduled and I was never notified. I sat and waited for 6 hrs. and had to call the company to find out that the date had been changed even though I had gotten a text message that said they would be coming between 7 and 12 that day. It was determined that we needed a new washer replacement, but wasn't given enough money to replace it. I'm very disappointed.

Updated on 08/28/2025: Being that this was the 3rd time in less than a year I have called because my A/C not cooling enough. Each time I have called Choice has been very prompt in responding. I called on Monday and was scheduled for an appointment for Wednesday. The technician that came to check out my A/C was very knowledgeable, courteous and professional. This was the 2nd time he has had to come out and add Freon to my A/C unit.

We experienced multiple delays with Primary Maintenance LLC. There were vehicle issues and even more hours waiting after we were told that we were first on the 7am-11am window. Nevertheless, once the technician arrived on Saturday morning, he quickly resolved our issue with the appropriate equipment. The payment aspect was simple and efficient with Zelle payment with their business account.

The serviceman who came and saw to the heating problem was pleasant, competent and knowledgeable. His concern was getting heat turned on. He managed to get it so that I could turn-on heat manually until the circuit board needed arrived. Unfortunately, Christmas was in the middle, so it has taken over a week to get it completely fixed, but they managed to find the part and it is on the way.

No power at the unit. Claim made online. Appt. email received. Waiting to hear back from the technician. Will follow up to this once the repair has been completed and the quality of the technician chosen. This process to enter a request is easy to navigate and enter. The email confirming the technician appt. came already but the time set is not convenient. Have contacted the company to adjust the appt. to repair our furnace.

Since October 22, 2024 “Appliance Fix It” canceled at least 4 times. They even sent a text stating “Don’t wait around”. Once they arrived on December 27, 2024, the technician was very knowledgeable and was able to diagnose and make the repairs quickly and easily. Because of the contractor's ability to make the repairs, I rated them high. The Choice Home Warranty process was very easy to use. I recommend that home choice that their contractors for reliability.

I only used your service three times during the warranty. Out of the three times, I had one plumbing emergency and I waited three days for service and was told they could not find a plumber in my area and was instructed to call my own plumber and I would be reimbursed. I was not told that I have to get it approved first by Choice. Then the less, Choice did not refund the the service fee the plumber charged. What is the purpose of having a service contract when you get get service. I am very dissatisfied with this company and will be looking for other options.

Very reasonable price for home warranty and customer service is very helpful and knowledgeable. I can’t recommend this company enough. I wish I knew more people to recommend their services. Also the customer service team which deals with claims is really helpful and they go above and beyond to be helpful.

Choice HW claims it works with licensed contractors. But they DO NOT TELL you that these contractors are verified and have SUSPENDED license. They sent me a contractor for pool pump replacement. The contractor name is THE DRAIN DUDE INC from Riverbank Ca. The contractor charged me with $500 out of pocket and he never showed up. When I called the Choice customer service they said I have to open another claim and pay $85 deductible as well. The contractor license was SUSPENDED from California since 2019 and yet Choice sent him to my house. I cancelled my contract with Choice and will take them to court for damages. DO NOT DEAL WITH CHOICE. THEY ARE SCAMS ARTISTS.

I advise every home owner who doesn’t have home owner warranty insurance should purchase one as soon as possible. It provides a peace of mind and helps with expensive repairs. Choice home owner warranty always been there for me for the last four years. Every single time I have problems with Appliances breaking down from garbage disposal problem the technician was able to replace it on the the first, and I had problem with the oven, Choice immediately approved a new replacement and now we have problem with the heating unit and immediately choice homeowner warranty approved a replacement for the whole heating and cooling system and just waiting on the technician for the final recommendation.

My LED refrigerator light started blinking. All connections were checked and I knew I could not replace light on my own. Requested a service call at which it was determined my light was going bad. My repairman called Choice at which time the claim was denied. As long as refrigerator was cooling, they said light did not need replaced. Cost of light was less than $90 and they denied claim. So we have a blinding “disco” experience every time we open our refrigerator now! I will be changing warranty companies. Totally ridiculous that they refused to pay claim. They are losing a customer over less than $90. Have been with them since 2019 and was happy for years but they have gotten too strict on their claim payout. Repairman was kind enough to provide me with website I could get light, it came within 24 hours and cost $85. Choice needs to rethink how they treat their customers. Plus service call cost went from $60 to $100. That is a huge increase.

We had an electrical issue that required use of our plan and a technician was dispatched to our home. They were timely and arrived in the designated scheduled appointment, knowledgeable in fixing the issue we had and the customer service they gave us was great. I would highly recommend this service as our issue was resolved with the first visit. We have had great experience with Choice Home Warranty.

The technician from General Appliance Repair LLC came to my home on the scheduled time, trouble shoot the issue and he replaced the parts of the dryer on the same day. The washer dryer is working fine now. The technician was very polite and friendly. Thanks to Choice Warranty for resolving this issue in a timely manner.

Myles was the agent I spoke to. He was very knowledgeable and friendly. He put me at ease when dealing with my needs. I was switching companies. Myles helped me lock my premium for 3+ years. He made me feel like a person rather than dollar signs. He was very patient as he waited for me to tended to my family while trying to switch companies.

We had a smoking outlet in the kitchen. Had a service called booked and completed within the week. Service technician was polite on time and willing to explain what needed repairs. Great first experience, glad we made the switch from our old company.

Everything is going along fast!! Just awaiting a repairman to respond!!! The process is easy, quick and the initial response is even faster than I expected. This is why we use this service over the years, always trustworthy and the price is definitely right!!! Keep up the great work!!! Thank you so much for this service!

I had water behind the washing machine in the utility room. I called Choice Home and they sent an email with the appointment date and time. The housing unit was cracked he said. The tech put on sealant and said to let it dry for 24 hours. Very pleased with his work and he explained to me what happened. I don't need new machine!!

Thermostat was making a buzzing noise. The tech arrived on time and assessed the problem. He then contacted Choice for authorization. Once the authorization came thru less than one hour the new thermostat was installed. Thank you very much for the timely repair. Only one issue with Choice, they sent an email confirming a tech has been found. That was sent at 3AM. Next thing 7:15 I get a call from the tech. UGH!!!

Having CHOICE as my home warranty is awesome. I have had many of my systems broken, and Choice kept me from spending thousands of dollars. All I have to do is do monthly payment of about 67 dollars and a small payment when a technician comes to check my broken systems. I have no headaches with my systems at home.

The technician was good but ultimately Choice denied my claim and left me with no heat system working. This is the same AC unit that was out for 2 1/2 weeks over the summer that they fixed. They said it hadn’t been maintained which it had just six months ago. No offer for money towards a new unit or to fix it. This does not seem fair. I have had my warranty for over 10 years now.

I was very happy with the technician who was assigned to the project. He was knowledgeable and completed the work in a timely fashion. I wasn't happy about the charge being $100 when my original contract clearly specified $75.00. I also tried to Chat online and that didn't work. I thought that should be a tool to get updates on when to expect a technician to come over

I was pleasantly surprised with the speed of the company reaction to my washer, breaking down and the speed it which the service person took care of everything that you selected. It's the first time since I've been a customer of yours that this has been an excellent experience however it would be nice not to have to wait 30 days for a gift card when the washer went out. Other than that experience was very, very good

I requested specific vendor via email. I called same day and next day had to call 4x's to get it changed but it was done after them asking supervisor to make change. Customer service was professional and app response as well but hated having to call so much for a request I submitted via claim.

The tech Choice Home Warranty sent to diagnose and repair my dishwasher was knowledgeable and courteous. He did a great job. I would have no problem having him work for me again or to give him a well deserved recommendation. Thanks to him and to choice home warranty. I am a very satisfied customer.

Maggie **

After opening my claim, Airbender A/C & Heating promptly contacted me and set up an appointment. Arrived next day. Well before expected, which is a very good thing, they definitely did not have me wait all day. The technician (Eric) did a temporary repair and said I needed new switchboard. Eric said it could take up to a week to get part. On the second day, he calls and asked to come and replace failed switchboard. Awesome customer service!

This was by far the quickest encounter I’ve had with Choice. My garbage disposal broke two days after Christmas. It was leaking from every hole imaginable and under the sink flooded. I submitted a claim immediately and within 24 hours, a company had accepted my claim and replaced the garbage disposal. It was seamless and there was barely any downtime. This was truly a lifesaver!

We are really satisfied with the quality and time of our repair! Alex, did a fantastic job! Tysm for a job well done! We will be glad to provide a glowing review. He, did such a great job, and finish in a short amount of time. The one thing I noticed about Alex was he had a very good attitude, you can tell he enjoys his work. Scott **

The technician that came for leaking issue which started after repair from previous technician. Present tech was very professional and very skilled in diagnosing the problem. He was able to figure out the problem within a few minutes. This technician was also sent to look at my washer when it went on the fritz and was spot on with his diagnosis at that time also. I will be inquiring about requesting this company each time I should need service. I give him an A++++.

I switched from another company to CHW because of price. I've stayed with CHW because of outstanding dependable service. I would recommend CHW because they stand behind their customers. I know I can call in a new claim 24/7 and CHW will be there. I've been a loyal customer for three years.

I really don't have much experience with Choice, my friend talk much about Choice warranty. I hope I will have good experience with Choice Warranty. My friend so much about Choice. One of the things that got me encouraged was the agent was willing to give me the full information. The agent told me I have 30 days to review the coverage if I don’t need it my money will be refunded.

The sales pitch sounds great... "Call when you need us and we'll send a highly qualified technician quickly." The reality is, their technicians hate them because they pay minimum and CHW always opts for the cheapest fix option. Even when the appliance or HVAC CLEARLY needs replacement. We WON'T renew!

Not happy with my coverage whatsoever, it truly seems like all of these warranty companies are cut from the same cloth. Quick to take your money then deny claims. I will not be renewing my coverage from Choice again, another useless waste of money. My dryer handle broke off and the technician who came to fix it clearly stated in his report that is was due to average wear and tear and you still denied coverage. I paid $65 for absolutely nothing. Thanks Choice Home Warranty for nothing.

Tim from PROWINS Construction did an excellent job in fixing my Gas Furnace especially in his prompt response for coming to inspect the unit and being able to get the part and install it the next day. This work was initially started on Christmas Eve and completed by 12/26/24. Great Job!

You didn't cover the repair and we had to find our own technician. A ten-year-old dryer and you said that damage to a lint screen was not normal wear and tear as the reason for noncoverage. The technician also said you are the most difficult home warranty company to deal with and he refuses to take calls from you.

I asked the technician if he could come out on Tuesday instead of Christmas day. He said, no problem. He arrived when he stated he would. He found the problem very quickly. I only hope Choice Home Warranty will approve the rusted bottom rack, as we have not submitted a claim in a long time.

So far so good, however I am waiting for a replacement water heater. Jeff the plumber has been wonderful keeping me informed at each step. The process for the warranty company Choice took a little while due to the Christmas holiday. Certainly understandable. Fortunately my water heater is usable. I look forward to hearing when the water heater will be installed, hopefully next week as it is Friday already.

Breezeway HVAC came to diagnose why I my heat pump couldn't reach the thermostat temperature. Tyler, the tech, was tireless to check all components to make sure everything was working correctly. Found all issues and corrected them and stayed until he was assured all were fixed properly. Would highly recommend and use again.

We needed our Warranty our second day in our new home. The refrigerator stopped working. Scheduling someone out to fix it was easy, and they arrived on time the next day. The repair was quick any easy and the tech had it fixed shortly after arrival. The service fee was reasonable. Thank you Choice Home Warranty!

From the start of being a customer. From going through the claim process to final process has been outstanding. Going to recommend to my neighbors. CHW made the process straightforward. Thanks. Should have become a member a long time ago. All communications were awesome and so important to me as the customer. Looking forward to doing business with your company and feel very secure in being taken care of.

The time to process my claim from submission to completed repair was 3 business days! Derrick from Home Hero, LLC was communicative and on time. The Choice electronic claim process was easy to navigate and provided accurate updates. Home Hero was on time, neat and efficient throughout the repair process.

Was able to identify the source of the leak very quickly, and after authorization for repair, left to purchase the part and returned and completed the job. Good communication, clean, considerate. Total time for the repair was about three hours, including travel time for new parts. Now I just need to deal with the ceiling repair from the water leak.

First waiting for authorization then Serviceman had to come out twice and was never able to repair problem. Toilet was left with slow partial fill forcing me to hold handle down to flush. Situation then continued to worsen running consistently. When I requested additional service I was sent a message that I would have to request a new service. I am hopeful that I will not have to pay another service charge on a problem that was never fixed

Our Microwave was stopped heating. I reached out to Choice Home Warranty and immediately opened a claim and assigned the technician and provided the repair technician's contact details. The skilled technician arrived promptly as per scheduled appointment with necessary spare parts and fixed our Microwave without any delays. His professionalism and efficiency are great. Pleased and grateful for the excellent service provided.

Made things very plain and Simple....Sarah is always Great and polite...I would Recommend to everyone in the World...Very Professional...If I had any questions...they were Answered Very professionally...Always asked me if there was Anything else. Hire more people like her...You have a Winning Team...Looking Forward to Doing work with her Again

Our case manager gave us a fair amount to cover our replacement microwave. She took our input and reviewed the functions of our old microwave and came up with a fair replacement amount. Thank you. We’ve had quite a few issues with Choice in the past, but this experience was better.

The technician arrived on time and was very respectful of me and my home. He examined and tested the garbage disposal and, as It turned out, he had to replace the unit. He worked quietly and efficiently, and he cleaned up when he was done. I'm very happy with the end result, the new disposal is more efficient and much quieter than the old one.

We still have not heard anything on getting our dishwasher replaced and when I called, the person that I talked to said that they haven't heard anything back from the tech that came and checked out our dishwasher. When I called them she said that they have sent their notes and were waiting to see if they needed anything else from them. So who knows what's going on and how soon will we hear something on getting it replaced?

I have had this warranty for about 10 years or so, Overall they are a good company. I have found lately that the response time to calls is longer than it has been in the past. I understand that sometimes it cannot be avoided, such as around holidays, etc. I don't know if more people are choosing to have home warranties or what, but I have been without my washer for over 3 weeks. First to wait for a repairman to contact me, and then the time for an appointment. When parts are ordered, and holidays fall into the mix, I understand.

While I had difficulty communicating with the operator to whom I was connected, the claim was properly logged. The web page claims button was obscure or I would have logged it online. After I found that an improper setting was on the dispenser and I changed it, the claim was promptly canceled via the menu on the site. Sorry for the confusion on my part. Lesson learned, there is no repair shop willing to cooperate with your company. Sorry. Hope I don't have to initiate another claim soon.

I spoke with Maurice ** from your company today and he provided me with excellent customer service! He was very knowledgeable about the company and helpful when I asked him many questions. He responded to all of my questions and concerns and even provided me with information on how I could save money if I referred someone.

I called the repair in and received a response within 24 hours and had a repair person’s at my house In 3 days. I was unable to communicate with the repair person’s office as the person did not speak English very well and all that relayed was totally wrong. I didn’t expect it to be right considering the conversation I was having. But…. The repair person was pleasant, knowledgeable, courteous , friendly and respectful. Did what he said he was going to do efficiently and fast!!!

Wonderful customer service assistance. Very nice. Answered questions very clear. Very knowledgeable. Know what to suggest if you had questions. Was able to respond to very positive and polite. Also was concerned if there were any questions for them. Gave follow up information if you had questions. Send email of what was discussed before conversation ended.

Don’t quite know why it takes so long to fulfill A request. This is not the first time either. I want to know why "CHOICE" doesn’t have local places like Home Depot or Lowe's stores if not designated supply shops that storage’s small items when most medium & large item are sold locally. Your advertising don’t list/mention perils consumers have to go thru to get finished results, use internet to communicate, no follow up status of service then you find all kinds of faults on wear and tear of unit/s. Something to think about be contract end. Maybe local business could work better.

Josh, the representative I spoke to was very knowledgeable. He answered all my questions in a very professional manner. He looked to see what plan might be best for our situation. I purchased a three-year contract. He went into such details as the plan is transferable and we can cancel at any time and receive back the unused portion of the cost. We look forward to many years of service from Choice Home Warranty.

WOULD NOT RECOMMEND!! Wanted one year agreed to the price and Benjamin ** kept trying to upsell even after I told him that I only wanted one year!! SO bad. I had to hang up on him and I emailed him not to run my card. I was no longer interested. Never had this bad of a experience.

I've had Choice now for 2 plus years, I've filed 2 claims total. The first was on my HAVAC system, it took 3.5 weeks for contractor to contact me, when the agreement states 48 hrs. I finally paid for the repairs out of my own pocket because of the constant run around by Choice. I now have a claim for a plumbing issue, it's now going on 12 days with zero contact by a contractor. I live in a town of 50K, and I believe that choice was not honest when they told me they had local agreements with companies, because the HVAC problem was assigned to a company 100 miles away. I'm sure that most of the good reviews are from people who live in high populated areas. So, in my opinion stay away from this company, especially if you live in a small town, because they will mislead you. I've called at least 75 percent of the local plumbing companies, and none have an agreement with Choice.

I was so pleased with the process of filing a claim, receiving a rapid response and assigned service repair appointment. The company that came was professional and so easy to work with. A new garbage disposal was installed and there was no issue of the warranty to cover this. So satisfied and pleased I chose Choice Home Warranty!

My only complaint was with the timing. I was originally told the repairman would be here between the hours of 7-11. At 11 I called and they said would not be here until 3-8. So basically I was required to wait the entire day. Once the technician arrived, he was great and very fast.

Choice Home Warranty is reliable and prompt. Whenever I file a claim, I get a response from a contractor within a day. The contractors are very reliable and knowledgeable. The cost of having a contract with CHW is also pretty reasonable too. It's good to have a home warranty contract because you never know when something in your home might break down. Paying for it yourself could be pretty costly.

I was pleased that I got a repair person within two weeks to come and CHW sent me a gift card to replace the dryer it was easy to put in the claim and doing everything online. The person who came was knowledgeable and pleasant. He clearly explained what was wrong with the dryer and the parts needed and communicated the information to CHW.

I firmly believe Choice Home Warranty is basically a scam. My HVAC started smoking when I turned it on, and when I removed the cover everything was scorched inside. I immediately call CHW and started a claim, my first after owning the policy for almost two years. The next day I was informed that CHW was seeking a technician, but that I could opt to find my own technician and CHW would reimburse him for repairs or replacement.

The person that came to our house was excellent. He explained to me all that he was doing and was very good at his job. He replaced the part that I needed and tested my dryer and now it work perfect. I would recommend Choice Home Warranty very very highly.

Too long to wait for repairs. If been about 4 days and no solution on my claim. Why do it take 4 to five days to get service repaired. They have service scheduled for tomorrow. Hopefully I can get my water heater replaced. What more do you want me to say? I want my water heater serviced.

Hopefully we will get our ice maker replaced Thursday or Friday. We got an approval email so we are waiting to hear from the company that checked it out so maybe it will be fixed tomorrow or Friday. I'm glad the company approved the job so it will be fixed. Thank you.

As with every other claim they find a way to deny parts of the repair if not the entire thing. The case manager they assigned me when I appealed the denial was very rude and abrasive. The first claim we made was completely denied to replace our rusted and leaking water heaters.

I am unhappy that I must go to Lowe's for a replacement microwave. We don't have a store locally, I refuse to buy online without looking at the appliance. Thus, I must travel 20 miles to the closest store. I should have been allowed to shop locally. Also, $191.00 is insufficient to purchase new microwave. New one without anything fancy is $299.00 + tax + delivery + installation + removal of old.

It took 10 days to get someone out to replace a garbage disposal that I can do in 30 min. The plumber was great and it took him less than 20 min. When Choice contacted me stating it would be another week without use of my sink I requested you to allow me to replace the unit myself. You refused my request. I will not keep this policy any longer.

I was very disappointed that the repair could not be done at the time of the service call. The warranty I had years ago let the technician repair whatever was needed at the time of the call. The technician who came out the next day was pleasant and knowledgeable. I wish I hadn't had to wait over 24 hours to have someone come out. Was under the impression you provided service 24/7.

I put in a claim almost a month ago and my dryer is still not fixed. If I would have known how this is how Choice does business I never would have changed home warranty companies. Had American Home Shield prior to choice and when I put in a claim it was ALWAYS remedied within a week to ten days. Very disappointing.

I called CHW and they were very responsive and set up a date and time for technician. He came and quickly found the issue. He said he would be back with new thermostat in a couple of days in that he would have to go pick one up. That was on a Tuesday. Got a notification from CHW that he would be out on Friday between 3-8. No show. Called CHW twice that weekend and couldn’t get in touch with the guy. I was slightly disappointed that there wasn’t any more of a concern to get someone out or another technician since it had been two weeks with me having no heat. They finally got him to come the next Monday.

Refrigerator wasn’t cooling. Came in and made some adjustments. Did an excellent job. The only problem I have with the whole situation is it took a week to get here and it was my refrigerator that wasn’t cooling properly. Needless to say I was a little annoyed being that all my food could have been spoiled. They need to get a little bit better on estimated times but the technician did a great job. He was excellent.

Great first time experience with Choice Home Warranty. I was dispatched a technician in less than a day. Technician arrived and diagnosed the problem in 10 minutes. The electrical wiring was installed wrong on the capacitor which resulted in the outdoor unit not recognizing the indoor thermostat. Fixed the issue in less than 5 minutes. Great service!!! Definitely an A+ in my book.

They are fraud. Never ever take policy with them. I took their 6 year plan with reduced monthly fee. I filled 3 claims in 2.5 years and none of them were serviced neither paid. Only for one of the claim they paid 275$ and I had to bring my own technician and had to paid 750$. Their service is very poor, they never send their technician and even if he comes he will never resolve your issue and finally you have to arrange your own, this happened with me for all 3 claims. After that keep negotiating with them for your claim. Finally, I cancelled the policy because of their pathetic service, they deducted a hefty amount from my deposit and also deducted the claim they partially paid. They are running a fraud, never ever get trapped with them.

He arrived on time and was very nice and really knew what he was doing. I would highly recommend him. Thanks for sending this repair man. He was great. Done a great job. IF I NEED ANY REPAIRS IN THE FUTURE IN HIS FIELD PLEASE SEND HIM, tHANK AGAIN YOU AND THE REPAIR MAN DID A GREAT JOB.

After placing a claim in about an electrical issue in the house, I called the assigned company at 8:30 p.m. and they answered. I asked them to see if they can come earlier than what the ticket said. However in the conversation the tech said before they come out call the power company to see if it was on their side or not. The power company came out and found a wire that was underground partially cut, from when the city did some work on new cabling 6 to 8 months ago, which caused the power issue at the house. I truly appreciate the advise the tech gave us. They were amazing.

My water heater decided to go out in the winter. All summer working fine. No hot water in the winter is no joke. I call Choice for service. Plumber came later that day. I just knew it will be the next day but to my surprise they came the same. Say awesome service. 10 stars.

We contacted Choice for a claim with our plumbing and was told that it needed to be 2 claims since one was for the garbage disposal and the other for the pipes. The technician was flexible with the schedule to come earlier than originally submitted, but I didn't know he doesn't accept cards until he got here. There should have been some indication from Choice that this business doesn't take cards. We could have been more prepared with cash on hand. I also called the Customer Service line about my claim and the representative was very defensive about every question I asked.

Choice heating came to my home on Christmas Eve Day to work on my heating system, they were so kind and did a fantastic job and set my thermostat so I wouldn't have to worry about keeping my home warm. The technician was great to work with, he took time to explain what I need to do to keep my heater functional best.

Currently, I have a home warranty with Choice Home. Their response time is so bad and they don't quickly follow-up with their vendor after the initial diagnosis for the next set of action items. They don't care about their customers with utmost urgency.

My washer is not working. Tech came within the time frame of what he said he would. I am still without a washing machine due to that parts have to ordered. The tech said it would take a couple of days. He will get in touch with me if longer.

Prompt response for service, the technician was friendly and polite and helpful. Technician explained and showed me the problem and what he had to do to fix the problem and what I needed to look for if this problem occurred again, he was neat and cleaned up after himself. I would recommend him.

After having two electricians tell me my existing electrical system needed to be brought up to code, I submitted a claim. This was their response: "Your policy has the following exclusion, which require systems become inoperative due to normal wear and tear. Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage."

When my kitchen sink started backing up, I looked underneath and noticed water was also leaking out of the disposer. What a mess! I went online and made a claim. Choice Home Warranty got right on it. I got a call from Devin with Pearl Plumbing and made an appointment for the next morning. Devin arrived on time and before long had cleared the clog using a plumber's snake and installed a new disposer. He was very professional, courteous and thorough. Could not be happier with the prompt service and results.

Even though we had to cancel our work order, as I was able to fix the issue myself, customer service representative was very cordial, attentively, and assisted me expeditiously both during my initial call and during the call I had to cancel to receive a refund for my prepayment, which I found very odd as we usually pay when the technician arrives to our home.

Antonio was great! On time, knew what he was doing, diagnosed the problem and did not have ALL the parts he needed so decided to wait until he did which was a great decision!! I look forward to his return. If I did not have the warranty I would still use Antonio for all my appliance needs.

It took a while to actually get a company assigned. The appointment was set for the next day and then I got an e-mail that stated the appointment had been changed to the following day. I called the company assigned and told them that was not acceptable. The company immediately said they would be out on the original time promised. The technician was prompt and very knowledgeable and fast with the repairs. He was here 15 minutes.

They all seem to answer or call. They are always available to answer the call and they do their best to get things taken care of. They take care of you and they help you out no matter what time of the day is or night time. The clean people are very friendly and very outgoing and they do their job to best to help you out no matter what you are having an issue with.

I had to find my own plumber and must send them the receipt. This is the first response that I have heard from them. Let's see if they reimburse me. Have not received the receipt yet from the technicians. Certainly hope this company is the real thing. We could all use this kind of help. Hopeful.

I appreciate how the young lady handle my case and work with me in solving my issue that I had and then by explaining to me about my policy and been very concerned about what I was experiencing. I really appreciate that and I would surely highly recommend Choice Home Warranty insurance to a friend. They always took care of my problems that I had in the past.

The person I spoke to was very friendly and also very helpful and knowledgeable. I had several questions and they were answered to the best of my knowledge. Also what was covered and our co-payment and if we have an issue we would pay the technician and not send it into the company.

My 2 bedrooms were not receiving heat at the coldest day this season. I waited 1 week for service, not bad due to the weather and I did have heat. The technician adjusted the flow and did help some. Was advised to have the crawlspace checked, it looked like there was squirrel damage.