Choice Home Warranty Reviews

They did a great job in getting me a vendor within 24 hours and having plumber in my house to fix the problem and did the job well. I left one warranty company because they did a crappy job so I switched to Choice because they had high ratings and I can see why.

Harold, from Harold's HVAC, was courteous and professional. He diagnosed and remedied our HVAC problem. It was easy to contact him and he replied to our calls and messages. He also gave us good preventive measures that we did not know about. He did a great job. We recommend Harold's for any HVAC needs.

This is the second time I have had to contact CHW with a problem, all in an 8 month time frame - I am so pleased with their prompt response and appointment scheduling, I have recommended them to my friends, including Realtors!! I will definitely be renewing in January! Thanks so much for making an old lady's life worry free!!!

My air compressor would not come on so I had no air conditioning. It was 4 days before we could get a repairman out here to fix it, he was good. It only took him 5 minutes to figure out the problem and another 15 minutes to fix it.

Had a good experience with the tech. Prompt reliable service. Some parts were needed, and the tech had them on his vehicle. Save a lot of time. Clean techs and very knowledgeable. They could have put the toilet lid back on and the seat as well. We had taken them off so it was easier for the repair, but thought they would put back on. We took care of that ourselves.

Water flowing interior of Refrigerator compartment-standing water at bottom of refrigerator compartment. PacCare technician diagnosed problem and came back later to repair it-technician was very professional , answered my questions, explained the problem and came back to fix it-not sure what you want here, but PacCare technician was by far the most professional CHW has ever sent for a claim

Tim allowed me freedom to verify his authenticity! Very important for these kind of phone sales! He explained things very professionally and was patient with my doubts and endless questions. Appreciate his directness and applaud his tenacity! I look forward to doing business with your company, and substantiating Tim's claims of satisfaction and service!

Called my CHW representative regarding a leak in my roof over my stove after a heavy rain. Within a couple of hours, she had filed a claim and contacted a contractor to set up an appointment for repairs. Just knowing that I have someone to help me when I have an unexpected home repair emergency is the greatest peace of mind as a homeowner. Her reassurance that everything would be okay calmed all my worries. As a homeowner all you want is to know someone is there to help you get the problem solved as quickly as possible and just to let you know it will be alright.

It is very important to understand they are extremely skilled at the scamming process. It is very simple. Any claim is subject to denial if it is not "caused by" what they consider "regular wear and tear"... this is 100% up to their discretion and opinion. This is just 1 of the many verbal fine print loopholes. I just cancelled their service after 10 months and having every claim I made denied. I have a few friends who used them who have got a claim or 2 approved over a few years but the total of the pay outs was significantly less than the totals of the MONTHLY PAYMENTS TO CHOICE.

Was discussing various product offerings over the phone with a salesperson. We were disconnect. I figured I would call later to wrap things up. Then I noticed a charge for almost 3 grand on my card! The guy just went and charged me even though we had not yet settled on anything. I immediately email the company and didn't get a reply. Finally got someone on the phone who made it challenging to get a refund. Do not deal with these people.

Called Tuesday night, came and repaired first thing Wednesday morn. Same type of experience about a year and half ago with a washer. Highly recommend.to any homeowner. Had other companies in the past. This is best so far.

I filed a claim regarding my undercounter ice machine. Choice contacted a technician who came out and looked at the appliance. He told me he would contact Choice and let them know the issue. He never contacted them and I was not able to contact him. Choice had another tech come out and reported the issue to Choice. Choice denied my claim saying the issue was prior to purchasing my claim. I contacted the tech and he said that was not true, that it could have gone out at any time. He told me that he had issues with Choice doing this to a number of his clients. When they see how much it is to replace, they deny the claims.

My digital keypad on my range went out, Choice elected not to fix it, made me a subpar offer of $338.00 as a final offer which I was forced to take or leave it. I went with Choice because I was under the assumption that if you couldn't fix it you would replace it. Not so. A replacement would be minimal price of $800.00. Fact. As you can see I'm upset.

I've been satisfied ever since I went with Choice Home Warranty. It's got very low cost and it is beneficial for anyone that owns a home. Submitting a claim is quick. I call over the phone, and it's always a good experience over the phone. They take care of it quickly. It doesn't tie up a lot of my time. I like the promptness. When I call, they get here quickly. I may have to shuffle some things around because I may call today and they come today.

The technician from in and out was wonderful. The technician was extremely professional and very respectful. The technician explained everything in detail and he answered all of my questions calmly and in detailed. He was always courteous and he went above and beyond to try to meet with within my availability. Since I could not meet at first scheduled time.

My washer machine was leaking. I put a claim in through my Choice warranty online. It was so easy and I received an email same day with a date when a technician was available. James was at my house in 3 days and had my washer fixed same day. He was efficient on time and his service was great. Choice Home Warranty is amazing. I been with their company for 4 years and highly recommend them.

The tick came out, looked at my air condition, told me what was wrong with it and he fixed it. He was very nice, I asked him by the receipt, he told me that they would send me one through Messenger and they did. I like Choice Warranty. I paid the text in cash, they sent me a receipt through Messenger. Everything went so well and fine. I appreciate what he done.

The technician was great and professional. However, Choice did not pay for the repair as they said it was not covered. I waited 1.5 weeks for a repair that was not covered when the failure was listed in the request. Had I known I would have been paying out of pocket, I could have hired someone else sooner.

I was able to schedule an appointment for my bathroom's fan within 12 hours. That was outstanding and far exceeded my expectations. The repair man will be coming today so my comments on the execution will have to wait. Thanks.

Whenever I call Choice Warranty, I never have a problem. Customer service is very friendly and they always call back. The technicians have been very professional and kind. They will try to help you any way they can to resolve your problem. I always tell my friends about Choice Home Warranty when something in my house goes wrong and Choice send out a technician and get the problem taken care of.

I love Choice Home Warranty. I had an issue with my Garage Door and was locked out. The technician was allotted within an hour and my garage door was repaired the same day. The claim process is very easy submission of a simple form. I highly recommend Choice Home Warranty to other homeowners.

Home Depot had a $29 special for AC tune-up. The technician from ARS found several things wrong including low freon. The technician from Angel AC did not find anything wrong except for low freon. He added the required amount. Angel AC is one of the companies that Choice Home Warranty uses.

Everything was handled very professionally and friendly by the contracting house. The contractor operates in a 2 hour window and they were on time with a email prior notification of expected arrival time and arrived as predicted. Technician was awesome, found the problem almost immediately and reconnected the wire and the dishwasher works great!

Waiting since Monday for parts. Service man came Monday and said he had to order part. Four days later & Commode not working and no word about when it will be repaired. Need the commode repaired. I paid the service fee and think it should not take this long to get job taken care of.

Policy #: ** Claim #: **. Two bathrooms have a link to the basement when the tech submitted his reports they were combined. Now they are not fixing the second bathroom stating I only need Grout. The second is leaking when the shower is turn on. I’m still waiting for a case manager’s to contact me. After this I think I’m going to cancel this contract. Every time something big need fixing is always problem. This not the fist time I’m having issues with Choice Warranty'.

The application was very easy and smooth to read and understand and appreciate the offers they have for the home warranty. Everything that I need and the price is outstanding. So I hope it as smooth to work with when and if I need it and it's on a timely basis

Choice Home Warranty is excellent at providing fast services. I have not had an issues with any of my claims. I did not have to wait long to get my dryer fix. Their claim process is very easy and online. I like that I get the direct number of the company that is in charge of providing the services. I like that I can call that number if the appointment automatically schedule is not a good time for me and can easy reschedule.

I have mixed feelings about the Choice Home Insurance. When it comes to Air conditioning issues, average waiting time is 48 hrs. Since I live in Arizona temperature is 105 to 115 in the Summer. Had to move family to a hotel while waiting to be repaired adding cost $150 to $200, plus $75 co pay. Not worth it to have home insurance. For other issues like plumbing or appliances may be okay.

24/7 reliable service from experienced service providers! It's the best of the best for you as a client with Choice Home Warranty! You can add extra coverage to protect other things in and outside your home as you choose, for an additional minimal charge to your coverage. Pay your monthly policy fee. Put in your claim, then pay your deductible to the service provider, repair person. It's easy! It's simple knowing a qualified experienced highly recommended company will be contacted by Choice to do the repair. Simply the Best!

I worked in finance and risk mitigation for many years and I don’t need someone pushing “special offers” on me to surrender lump sum payments. It just rubbed me wrong having a long argument with someone for no reason. It’s exhausting to have to explain future value of money and opportunity cost to someone when you are already researched and know what you want. Please don’t pull the same upselling tactic with me again or I will happily find another company.

During my divorce Choice Warranty has been a life saver and provided peace of mind when unexpected breaks happen in the house. Thank you so much for the prompt responses to urgent matters. I highly recommend this.

We had a problem with our refrigerator making ice and submitted a claim. We are very happy with the results. Choice Warranty determined that the refrigerator needs replacing therefore, rewarded us with a gift card to replace the fridge at Lowe's. As a result we highly recommend Choice Warranty to satisfy homeowners, wherever you are. You will be happy you did choose Choice Warranty. Thanks!

I recommend Choice Home Warranty to friends and colleagues any day. They have professional clients working with them. I never had any problems when I need repair or replace appliances. They always tried to accommodate me. I appreciate the kindness shown me throughout the process. Thanks for a well-done job. Ms. **

Completely Satisfied in response, attention, price, overall experience, customer service and overall service when it came to any problem that may have occurred while implementing my contact courtesy by agents handling my request. Immediate response to or short wait time for a response and concerns when it came to questions.

I received several updates on when the tech would arrive. He was friendly, courteous and did a full and thorough dive on what was needed. He had all the parts needed and got everything fixed within an hour. He also answered questions I had about the fridge and tightened the handle for me too.

The Technician was on time and very professional. He diagnosed the problem and proceeded to fix the issue. The Plumbing Tech, respected my home by placing covers over his shoes, before entering my home for the assignment. He also explained how he was to repair the damaged part. He didn't have it on hand, so he had to go to the local Lowe's hardware store to purchase it. I would recommend the OSP (One Stop Plumbing) company be assigned to my account every time I request Plumbing services.

My microwave won’t work. The latch is worn out. Rather than fix. Y'all choose to replace. I’m ok with that. But now you expect me to pull old unit and replace with new unit. I’m not a handyman. I don’t feel this is fair. Larry **. I would like a call to explain why this is fair. I keep these accounts for the ease when appliances break. I can’t imagine you would drop off an air conditioner and say good luck.

Water leak reported, repair assigned. Expect good result but will wait for the final result. Choice Warranty's involvement was smooth with the representative courteous and respectful. Nothing more to report at this time and will update you when I am able to.

First time I am impressed with Choice Warranty support. Resolved dishwasher leak issue in 3 days from claim initiation date. Reported on day 1, technician diagnosed on day 2 and parts replaced on day 3 - inlet valve was malfunctioning, resulting a leak. Alex from JD Appliance Repair - provided a good service.

The technician who serviced my sink was excellent. However, it was very difficult to communicate with Forever Plumbing. They did not answer their phone. If I left a message it was a while for them to get back to me and then it was usually a text! Just not real professional. But, again, the tech himself was excellent!

Our AC went out over the weekend. We did not hear anything except that Choice was trying to get someone. On Monday we got a call and on Tues they came out. Ordered part and fixed on Thurs. Happy it’s fixed. A little longer than anticipated, but it’s all good.

He was GREAT, HAPPY, POSITIVE, EXPERIENCED, Couldn't have been better!! Took time to go that Extra mile!! He was very efficient and also had time to Listen. I want him to finish up the toilet on these 2 claims. Thank You! I needed a good experience after my air conditioner fan motor experience in August, that l still have not gotten reimbursement of $285.

The air handler fan motor stopped working on Monday morning. I promptly reported it online to Choice Home Warranty. By Monday evening an appointment was made for Wednesday morning. Darrell from Love My AC showed up on time. He quickly confirmed the motor needed replacement. He got on the phone and got approval right away from Choice. He had the motor on his truck and replaced it. Darrell was polite and professional.

All he did was figure out what was wrong but didn’t do any repairs as he had to get it authorized by Choice. That’s a whole other story. They only authorized part of the repair and not the whole thing I filed about. They cited a part of the disclaimer about pre existing conditions even though they were advised everything worked until date I filed the claim. Even after I appealed they still denied part of the claim. Appeal process is a joke and they don’t consider any additional details that one provides. I will be looking for a new home warranty company as this ain’t the first issue I’ve had with choice. Basically they suck!

Technician was polite and very helpful and knowledgeable about the job to fix the garage door spring. He was on time and completed the repair with no problems. Technician did the repair with safety in mind at phases of the repair. He was vary polite and very knowledgeable about the process.

This was our first time using Choice Home warranty. It was very easy to make an appointment online. I got a response quickly and appointment was made. The service provider showed up on time. Called ahead of time. Did a great job. Was very polite and I was very impressed with the whole experience. Not what I’m used to with other Home warranty companies.

Technician was on-time and very professional. He identified the problem and ordered the parts. Waiting for the return visit to correct issue. Hopefully this visit will be next week. FYI - Refrigerator is still working. Just too hard. This was our first use of Choice Home Warranty. So far satisfied but will be very satisfied with a successful next visit. Will follow-up with posted experience following next visit. To be continued.

Our AC was fixed and cooling again within 24 hours of submitting the claim! The claim submission process was easy and we were pleased to get scheduled so quickly. Luckily the technician had the necessary part on his truck so we didn’t even have to wait for a return visit.

I called to start a claim on a washer that was not functioning correctly. They actually found someone to service it. The company worked with my renter for scheduling. The service company went out, found the problem, fixed it and my renter paid the $75 fee. The claim was processed in no time at all and everything was approved. The repair came to around $200. It was quick and easy. Actually, happy that I purchased multiple plans for other rentals.

The process to request a dishwasher tech was quick and easy on the internet and the results were easy to read. Choice Warranty is very good company to work with. Now waiting for tomorrow to see when the tech will come. But with easy internet access, it will be very easy to track the repair process.

I called Choice get my washer and dryer fixed. The technician arrived on time. The washer was not completing cycles and the dryer was not drying the clothes all the way. There were a few pieces missing or broken on the washer. He did the best that he could but said he had to order some parts. He did fix the dryer but told us to clean the dryer filter ducts before we used it.

The representative I spoke to was helpful, convincing, but not pushy. I wasn't sure if we should go with the multi-year option and therefore, I declined. I appreciated that they eventually let me decline the offer. We'll see how the warranty actually works out - I hope it's great and provides me great coverage!

The technician and entire team did a great job getting my air conditioner working. They are willing to go the extra mile no matter what time of the night it is. I will be using them every time I have a problem if it’s possible. Very professional and always call to keep you in the loop and up to date on what is going on. I will recommend them to anyone I know with air conditioner problems.

Don’t be caught in a web by false reviews for this company. I have been an AHS warranty customer for over a decade and recently didn’t like their premiums and changes to their services. So based on reviews I found Choice Warranty. Upon a regular Dryer service call they determined I’d need a replacement. Now, being used to my previous company I assumed 100% replacement and fair turnaround time of not more than 3 weeks. First of these guys are sending me an e-gift-cert from Lowe’s that takes 30 days to receive and then they only covered 60% of the cost to replace based on the cheapest dryer available at Lowe’s.

The service technician was very friendly, courteous, and very knowledgeable about my problem. Unfortunately, CHW would not approve the service to be completed. The technician also accidentally opened my front door too wide and put a small gash in my wall, when reported to the company via text, they did not respond or follow up with me. I also reached out to them via a p/c to get a personal quote & was told that I would be contacted as soon as possible and I still waiting to hear back from them.

Oh this will be factual! They are by far the worst company I have ever worked with. When they say 4 hours. That mean 4 days. You won’t get a person in the phone unless it’s for sales. And they are rude as hell. They will just keep transferring you to claims. And they never answer. You can leave your phone number. And they never call you back. I did a claim on my refrigerator. By the time they got back to me. I threw out 200$ in groceries. They will be here tomorrow. But I called corporate in New Jersey. There are zero management on site. So there’s no accountability for their actions/ lack of. And their rudeness. So I have platinum. Supposed to fix or replace. Let’s see how that goes.

I considered consumer ratings, coverage details and relative pricing while comparing several Home Warranty companies (including the one I’ve had for several years) and concluded CHW was by far my BEST CHOICE. Representative Joseph ** was particularly affable, extremely helpful and very informative answering several questions I presented in reference to the CHW contract.

Very smart plumber. He was Quick. A no nonsense kind of guy. Scheduling went very well. This vendor should be invaluable to Choice Home Warranty. It also helps that the company is local and does not have a long distance to reach my home in Cola. It was a good experience for me.

I had an appointment with a repair company within 24 hours and the repair company was friendly and helpful. They were able to repair the AC in the same visit. The repair company that was dispatched had ratings online of 4.8 stars. I was impressed with the honesty and friendly service.

I was a member of American Home Shield for 5 years. I was satisfied with the service. However about a month ago, our kitchen sink plugged up and we had company coming, and AHS wouldn't send a plumber when we needed it now. I paid another $250 to get it unplugged, then they were going to raise my rate. I stopped doing business with them. I found CHW, they gave the same service plus. The rate I had to pay for a service was $75 vs $106 for AHS, and the yearly rate was much cheaper, AHS doesn't do a yearly rate. I'm very pleased as I saved some money and that's hard to do in this economy.

They came on the 17th of Sept - looked and told us the ice maker was broke and needed to be replaced. Came back on the 24th of Sept (we were away from home for 3 days). Only took about 30 or so minutes. Angel were very nice and knew what he was doing. Paid my fee after work was none.

I made the first call for service online; it was easy, and the response was quick. It was the weekend, and within two days, I got the technician's visit to repair my dishwasher. Very, pleased. I did not expect that. I was pleasantly surprised to experience a quick response. I am glad I bought Choice Warranty.

My microwave buttons stopped working. CHW had a repairman look at it. Apparently, it was better to replace it instead of fixing it. CHW is sending a Lowe’s gift card so we can purchase a new one. Waiting on the gift card now. Said it would take up to 30 days. Wish it was sooner since the repairman said it was best to not use the microwave again. Didn’t realize how much we rely on our microwave oven. Hope we get the gift card soon. Thank you in advance, CHW, for the replacement!

I had a problem with my toilet and the plumber showed up first thing in the morning. I was totally surprised. Very happy with your company. I hope in the future I can have the same person show up because he was a very nice person. I am gonna give you a good feedback on Yelp. I only wish that I could’ve talked to a live person when I first made my claim.

Haven't heard anything yet. The food in my fridge is going to spoil. I am old and cannot afford to replace what is in there. My dishwasher is also on a ticket (**) but that is not critical. I really need someone to let me know that I am being taken care of.

All I’ve done so far is make the appointment. That took more effort than I expected. The phone number that Amir ** gave me did not work. I called and got the message to go online from another phone number. I went online and it first couldn’t find anything but sales. I finally found the correct website and listed my needs. Then was told to make a phone call to complete it. What I was told by Amir ** and what the scheduler said were different but we were able to reconcile and I have an appointment scheduled for day after tomorrow. Hopefully all will go well.

When I am having problems with appliances or HVAC in my home it’s so easy to get the help and repairs I need. I have never had a home warranty and we are so glad we have one now! The peace of mind it gives helps so much with already stretched budgets!!

First appointment with repairman was a week away. The day before the appointment, it was rescheduled for 3 days later. When I called him, he said he would try to make the original appointment but it would be in the evening. He actually came earlier than expected and I appreciated his efforts. He recommended replacement for my 14 year old washer. Within a few hours, CHW agreed and made the monetary offer. We declined the ecards and instead chose to receive a physical check. No problems. The rep even even recommended a few washers that Best Buy had in open box to help us out that that were comparable to our old washer and would fit within the monetary replacement parameters.

Very respectful and courtesy call before arrival, was prompt and explained the problem, order the parts when called and told we would be gone few days. Very understand, said call when we could Schedule day he could replace needed parts. He was also very clean and neat and considered of property, didn't even mind my two barking dogs

This was the second time Savings HVAC has been sent out through our home warranty and we've had great experiences with them both times. They're prompt, communicative, helpful, and honest. This time, there wasn't actually anything wrong with our unit and we appreciated them being honest about this rather than trying to sell us something we didn't need. I wouldn't hesitate to recommend them.

Choice Home Warranty is the worst. The customer service is genuinely awful. A technician came to fix our fridge. Didn't fix it and broke more pieces. So instead of having the technician fix the mess up they made us pay another deductible fee for someone else to come out. They are incredibly rude and I'm thinking of canceling. Truly awful service.

Technician fixed the issue quickly with great service. Assessed the issue quickly. Went to buy the part and fixed the issue same day. Only did the minimal amount of cutting to my dry wall to fix the issue which is appreciated. Also they made sure not to cause any additional issues before they just started working.

I have not used the service plan yet but talking to the person that sold me the warranty was delightful and so full of information it made my head spin but easy to understand. Hopefully this will be my experience on every aspect for many years to come. I’ve had another warranty company and they were not up to par so I’ll see.

My experience with Choice was very smooth. A representative contacted me and routed my issue to a technician In a timely manner. The technician called me and handled the issue the same day. He recommended a new garbage disposal and Choice signed off in agreement. Both the representative and the technician were professional and knowledgeable.

This was my first experience with Choice and it was not good at all. The AC went bad and no technician was assigned for days. Eventually asked for picking my own vendor and that also took days for email to come through. The problem with that process is it requires approval before fixing anything. I had tenants in my property and was running the risk of them suing me as those were 90+ degree days. Eventually I had to call the service on my own and get it fixed, and I finally decided to replace the HVAC system itself. The wait time on this issue was horrible and incurred a lot of cost on top of the warranty policy price I paid. I almost decided to cancel my 7 different policies with Choice.

Our garbage disposal broke down. Choice made us an appt within a couple days and the appt was almost 2 weeks out but not a huge issue. The company could have fixed the issue on the spot but they had to diagnose then wait for approval from Choice to fix it. Overall I am happy with the results.

Rapid response to my plumbing issue. Resolution within 48 hours. I am very satisfied with the response time and also with the communication and overall service from the Choice Home technician. He was very efficient and professional. Issue was resolved promptly and efficiently. I have recommended home choice warranty to family and also to friends. It gives me peace of mind to know that I can get help in an emergency.

I was notified of the appointment, the name of the company, the number of the repairman. Seems like it is going great. He was to be at my house by 3 p.m.. When he did show, I called his phone number. He answered. He name my name. He only gave me the number to his home office. I called that number at which time I was told that they do not do business with Choice Home Warranty who are in Colorado. Good grief! Didn't anyone check with these people? So I am stuck with trying to find someone and no longer trust that I will be reimbursed for whatever it costs me to get it fixed. I am not happy!

Filing a new claim was easy. Looking forward to the repairs being done. The on-line process was not difficult and we are sure Choice Home Warranty will get us a quality tech to do our fix our plumbing issues. I have compared CHW to other home warranty programs and have always found that they are the best overall value.

Contacted Choice Warranty regarding a leak from living room ceiling - coming from between ceiling and second level floor. Choice response was very good and a contractor responded within 4 hours. Contractor (First Action Plumbing) technicians (Gage & Lee) arrived within promised window and promptly identified source of leak and made the required repair.

Worst plan I have ever had. I cancelled it when they refused after three weeks with a leaking gas valve that the first repair agent that they assigned did not find the problem but reported it as a maintenance issue. Ridiculous and a waste of money.

Professional and efficient. Stop by my house in a timely manner and saw the problem with the microwave. He stated he would be back in a few days with the replacement part. When he returned and installed the replacement part. He tested to make sure the microwave was now working okay.

I just got off the phone with the with Vincent who is with Choice, I have received a few calls that I didn't answer because they came across as Spam. I think they should come across as a call from Choice. Vincent also told me there was an email sent about my appointment tomorrow that I never received until 4:15 pm today. If I hadn't called, I would have never gotten the email. I pay good money for this service & am not happy with this at all. I was supposed to go away today for the rest of the week & wouldn't have known that anyone was coming. Not a happy camper at all.

The Plumber was dispatched quickly and All Star Plumbing, Dylan **, was great and quickly fixed the problem. Dylan was a very polite gentleman who arrived on time, and kept me in the loop on when he would be arriving at my location. He was friendly, cleaned up after his job was finished, and knew what he was doing. I would recommend Dylan and his company to anyone who needed a plumbing job done.

The fan went out on my refrigerator. The company you sent was able to come right away and fix the problem then. The young man was polite, efficient and fixed the problem immediately. He emptied the refrigerator shelves and he put them back. There was ice where there shouldn’t be and he cleaned that out. Great job!

1 out of ten. If I could rate it lower i would. A small claim of 260 dollars. They rejected it. Then When I called they said they would pay half. That is totally not what I signed up for. My contract stated that ducting problem were covered. Nothing about a partial.

Choice scheduled my appointment almost immediately - on a Sunday! I didn't expect a response until Monday. The two guys with S&G Plumbing were super nice, on time and got the job done quickly. Please mark them as a company to use for me if I have plumbing issues again. Thank you.

Howard was professional and polite. He called to let me know he was on the way with an eta. He was there exactly at the time he stated. He was very informative and explained everything in detail in a way that I understood. Although he was unable to repair the washer he still explained everything and the next steps that he was required to take

I received a very perfect customer service from the case manager and the representative. They were very responsible, and spent sufficient time to listen my explanations. They did their best to answer me, my time was not wasted, they responded quickly and on time. I am satisfied from their response and the information that they provided to me.

When it comes to minor repairs, Choice is 2nd to none. I have had two major issues that Choice did not respond the way I had hoped. A washing machine needed replacement. Instead of taking into consideration the cost of a new machine, comparable to the one I had that needed replacement, Choice's Representative took a hard line stance and offered me compensation that did not even cover 50% of the cost of the machine that I replaced. I had no choice but to accept it, costing me approx. $600.00 out of pocket.

They have always been fair as long as the item is repairable. The problem for me is if it needs to be replaced. You only pay a portion of the cost to replace. In my case, the washer would cost $568 replace. You will send me a Lowe's gift card for $340. I am on SS and have to dig up the remainder. I have to find a way to pick one up at Lowe's. Lowe's will deliver for another. Most of the time you do good if the items can be repaired at home. If it needs to be replaced I only get a portion of the cost and I have to find a way to pick it up from Lowe's 40 miles from me. I am low-income and hard for me to come up with the money to buy, pick it up, get it in the house, and hook it up.

I purchased the warranty for 5 years and my washing machine stopped working. They charged me $65 service fee and said the appliance need to be replaced. They are giving me $342 only!! I can’t find a washing machine for this price. I don’t want to go to thrift stores for washing machine shopping. I won’t renew the warranty again. For the amount I paid for the warranty I would have bought new appliances. The case manager was nice but couldn’t increase this amount.

The service tech, James from Callahan Contracting was great. He arrived on time and was very quick with fixing the issue that we were having with our AC unit. He was friendly and professional. I would definitely recommend this tech and company to anyone! I would also like to say that Choice Home Warranty was great at getting us a service call scheduled. Requesting this claim was very simple and quick and our scheduled appointment was within less than a few hours! I was expecting to wait longer like I had to do with my previous home warranty company. Thank you for the great service!

Problem was coded wrong in computer. Person came for the wrong thing. He discovered the problem but could not fix it because of coding. He was very nice about it. I had to call in another claim to fix the problem. I called Choice to get a refund on the service fee or to waive the subsequent fee due the incorrect coding. I stated the problem in the narrative and it had nothing to do with the coded problem. Of course, they refused. From this point forward I will never use the web page to report a problem. I would rather explain the problem to a live person. I am not a very happy camper.

Technician arrived on time. Was very professional and polite! The disposal needed metal. Bar and red button punched which I did but I guess not enough pressing ! He was able to do same thing and it started right up!! I guess it would have been a nice gesture to have only charged 1/2 however paid $75 dollars for my mistake!!

The service men were dressed in uniforms, polite, cheerful and knew exactly what to do. They located the clog 75’ under my house and cleared it. They took the time to answer all my questions thoroughly and left the work area spotless. I would highly recommend them to anyone and always request the same men.

After some minor e-mail issues we had an excellent experience in our dealings with Choice Warranty Inc. We have two homes covered by their system and have received nothing but great service. Our repairs were completed and Choice worked with us to insure that we were satisfied with the service and repair.

If you buy Choice home warranty then you are buying yourself a fake peace of mind. You will pay all your be premiums but when anything breaks in your house they will deny the claim after charging you additional $75 for the tech fee. They have trained specialists to find something or the other as a reason to deny your claim. Save your money and save your self and stay away from this choice warranty home insurance company.

My claim was submitted on the first day and the response was on the same day to file a claim and by the time I got back to my home, an appointment had been set up and the window was very appropriate, 11:00 - 3:00, not too early and not an 8 hour window. I can live with that acknowledgement and appreciation of someone's time.

Upon submitting my claim, I was notified that next day the contractor would be here. The contractor arrived on time. They were awesome. They needed approval for the job. They got the approval, finished the job and were on their way! Very happy and please with my experience! Thank You!

Great explanation of services and types of packages offered. I was currently a member with A. H. S. for the past several yrs. until this month's rate increase. Hope to continue with great service, while starting with my new enrollment with the Choice Home Warranty family, and looking forward to the money savings.

I called today to purchase a home warranty policy. Agent, Joshua, was great! Joshua recommended a Senior policy which was a considerable savings in premium and also lowered the service fee. Very satisfied with the service Joshua provided. Policy coverage is very comprehensive. I would highly recommend Joshua and Choice Home Warranty.

Signing up for Choice Home Warranty was super easy and it took very little time. The representative I spoke was very professional, knowledgeable and did not try to give me any sales pitch, he just told me what they offer and the prices. I talked with different plumbers, electrians and builders I know and Choice Home Warranty keep coming up. I am looking forward to working with a company that stands behind their name and reputation!

I have three small claims submitted to this company starting in Aug 2023. Not one of them has been addressed. Submitted all pictures and diagnosis receipts and still nothing! Had an emergency - hot water heater that was flooding my back room - was actually told that they do not handle emergencies. According to them they have no techs in my area (NC) - so I found my own and then was denied because they didn't approve - even after submitting all necessary paperwork. I cancelled my contract with them and they have been taking payments out of my account and even rolled the warranty over another year - NEVER agreed to this. STAY AWAY FROM THEM - don't understand why they are listed in top 5 companies.

Friendly, helpful and knowledgeable customer representative. Call back time excellent!!! Love it a lot don't have to wait long, in few minutes someone call me back. We end up cancelling our claim because the company called and trust to help us fix the problem will not fill out the form online. The Choice customer representative inform me that I can submit the diagnostic myself but I went over the form and there's some others information I don't know so we decided to cancel the work order and we just pay the repair out of pocket. The choice representative did their best to assist us and we understand the company policy and procedures. All in all we are glad to be member of Choice Home Warranty.

My ac unit was leaking water. I put in the claim over the weekend and received notification by Monday of a technician coming to fix. He arrived Tuesday morning within the set time window and quickly assessed and fixed the problem. No hassle and easy to get done. Thank you!

It sucksss. They sell false things. Takes months to get anything repaired with hidden service call fees and back and forth. The technicians are super bad and do not know much further adding to delays. There are random bills from the service technicians. When you cancel, they charge all the past claim payments to you mentioning a small clause in the agreement. I would stay away from these folks!!!!

This is the worst company I have ever dealt with. I paid upfront for the plan with extra coverage. 6 months in our washing machine (which was 6 years old) lid broke - the hinge snapped off. I waited 3 days for a reply after filing a claim.... When the repairman came, he said it couldn't be fixed and he would order a part.... Estimate 7-10 days.... Waited and waited - nothing... I kept calling for updates with no resolution.

Nathan did a great job outlining the different policies and understood what would best work for us. No pressure sales tactics. Just a good old fashioned summary of the plans, their differences and the final decision was left to me to make. I understand why they have such a high customer review and why folks are so happy after working with them.

Our technician arrived on time and called when he was on the way. That was greatly appreciated. He was very thoughtful about putting coverings over his shoes so as not to track anything in from outside. He was able to fix the problem in no time. He put the refrigerator back in place. However, it was the next day that I had time to clean up the floor where the water leak had stained the floor. Of course I had to pull the refrigerator out from against the wall. As I was scrubbing floor I noticed the vent at the bottom was so covered with dust I felt now was the time to get to that. I was disappointed that the technician would not have blown out that area when he was in there working on it.

Fast. On time. Professional and explained everything that was done. We are glad that we have this option. Helps when we are tight and want things done right. We will be using again. I have also recommended to friends and family. We are extremely happy with the service that are provided.

Choice continued trying to locate a repair service for our cook top until one was located and an appointment was made. Will give a complete review when service is completed. Original contact with Choice was very helpful, the person I spoke to was very friendly, knowledgeable and professional. Choice also kept us updated as to progress of our claim.

To speak with a real person. Ai system doesn’t understand numbers when spoken. And when entered not correct. So very frustrating and issue not resolved and need the number to be able to follow up with repair company once assigned as they doesn’t always contact right away and it’s an emergency or won’t be calling. This would accomplish customer service and expedite getting information to the repair company. The present system is frustrating and too impersonal. Improvement would allow customer feel heard and issue being resolved.

Overall complete satisfaction with the representative who explained the plan. I appreciated the overall and thorough review of the plan. I must keep this rate going forward because it is within my budget. I like the professionalism and I look forward to doing business with your company. Thank you very much.

The AC tech sent you a summary of what was wrong with the AC and you chose to take the cheapest alternative. In the meantime I have been suffering through the heat since 7/31 off and on. I prepaid for five year and attempted to cancel during the 3rd year as I had other issues. I will not be renewing in Jan as the warranty company I previously had was much more flexible and cooperative.

My AC had stopped working. We called CHW to file a claim. The 1st technician came out said he was not comfortable doing his job because there was too many wires and he suggested we call CHW back to get someone else out. 2nd technician said there was something wrong with the breaker box he thought. So another technician came out and said it was not the breaker box it was the part on the AC on the outside that was not working correctly. I had to call several times which was more than 3 times to get your company to get someone to fix my AC. We had paid our deductible and found out that was returned. Then we were told by the last technician that CHW was ordering the parts but CHW told us the tech was ordering the parts. This situation had been going on for several months.

I found it somewhat difficult trying to schedule the appt. Not speaking with a live person and answering questions. Once it was scheduled, everything came together very quickly. I was informed when they were coming, who was coming, when they were on their way. I was very impressed and happy how quickly it was repaired.

Leaks paid. $85 and so far out of the money. Nothing done. Paid for full coverage under the Veterans plan. I want all my money back plus the $85. Plumber came, took picture, that was it. Totally disappointed. Been without my handicap shower for over a week. Want to drop my policy. Will just call myself a plumber. I need my shower. Sorry I ever got your useless policy.

CHW was able to find R&J, Rick, the day after I filed my claim. Rick was great! He was able to clear my drain and he gave me some advice on my other shower issue. He worked quickly and was very efficient. I removed one star due to the customer service when I call. It seems like I always get sales and they just transfer me without saying anything, like they're only interested in sales. That's why I filed my last claim online, but I did end up having to call to give them some information. The girl who took my call was a little impatient with me also when I had a question. Otherwise, this claim was handled very well.

Very satisfied with the tech and Choice. Just waiting on e gift card to replace appliance. It is not the total cost to replace. It would be nice if you had some special pricing or discount with Lowe's for purchasing from them (Lowe's Gift card). I know another warranty has that feature.

My rep was informed, fast and to the point. Everything put the service fee is cool. I already have a membership with a reputable company. But for 588 a year it's a good deal since something always stops working. So for now this is a good review. We will see.

I called to get my dishwasher repaired September 20 and received a repair confirmation for Friday September 27. In the email I was told that normally there is a 24-48 hour wait. In my case it’s 7 days? That’s a week outside your own standard response time. I would hope your response time is a lot quicker if it was winter and someone had to wait a week with no heat!

Buyer Beware... I have had home warranties pretty much the entire time I have owned a home. I initially made the switch to Choice about 3 years ago when my other plan annual cost got too uncompetitive. Early on, Choice was very attentive to my needs, they made the process easy, and they covered what the policy stated it would cover. When I renewed the 2nd time, I decided to renew for 3 yrs to save a little on the annual fee as my first year of experience convinced me I would likely use them for the long haul. WELL, TIMES HAVE CHANGED!! The longer I've been with them, the more I see a trend that they are going to do anything and everything they can do to "deny a claim".

Mesa, AZ, 6Sep2024 our a/c went out. Internal temp 93°F. Repair visit set for 9 days away. Canceled appt. Spoke to Kendra who wished me a blessed day (twice), but the next appt was still set at 4 days out. When repairman came he said it was normal wear and tear / had to replace motor. Told us no one wants to take Choice work orders because they often don't get paid and most of the requests are denied. 20 phone calls to Choice and repair vendors. Call center was very hard to understand and of no help. 10 Sept denied due to 'lack of maintenance'.

Thursday 19 of sept I called CHW Sept 20 and told the customer service rep that our AC unit was bad. The representative said, "Don’t worry. You are Insured. We will arrange for tech right away," the tech confirmed that the condenser was bad. A tech showed up sat on the 21st around 4:40 afternoon. We are waiting for our AC unit patiently. The tech said he would put order in for AC.

Technician figured out that it was water pump. But needed to get approval from Choice before he could order part which might come in Monday 9/23/24. Then technician will call to make another appointment to come and install. I was hoping it would have gotten fixed that same day. Not happy about that.

Filing the claim was a breeze. Easy and straightforward. Unfortunately, I could not wait for the technician because plumbing issue needs immediate attention. Water is essential as well as damaging when you have a bust pipe and leaking ceiling. Claim was filed on Friday, the plumber wanted to come on Monday, with a crowded home, it was not possible to wait that long.

Michael from Converse Repair Center was very professional, courteous, communicative and timely. He came the day after we filed our claim and promptly diagnosed the issue. Parts needed to be ordered and he gave us an approximate date for return and repair. So far, we are extremely pleased with his services.

This one was right on the money. I reported our A/C in the morning and before Noon a technician came and fixed it. This has not always happened on past services. When we have had troubles with technicians showing, Choice replaced them with another technician. The website pretty simple to use to input claims. Much better than calling in.

I've had Choice for almost 1 year now and have placed 3 service calls with 2 out of 3 being covered services. The one service that wasn't covered (rewrapping my HVAC ductwork) the technician did stop the condensation problem that caused the moisture on the insulation, so that problem was 1/2 way resolved. Another tech came out to fix my washing machine and another to repair a part of my ductwork that was disconnected but well insulated. Paying $75 per call is expensive but less expensive than paying the full cost for each of these repairs. I've already renewed my warranty for next year. The only negative is that you don't get to choose the company but so far all have been pretty good and they actually show up! I like that you can place your claim online or speak with an actual person without being on hold forever. So far Choice has great customer service too.

The tech was very professional and thorough. The problem was solved quickly after discussing what was going to be done for the repair and did so without making a mess of the area involved. The tech was timely and stayed in touch for the appointment and followed up with an email with the receipt copy and pictures and a follow up phone call.

Technician came on time and diagnosed the problem. He then set a further appointment. Hopefully when he returns, he will have the proper parts and fix the problem. He was courteous and professional. He also seemed very knowledgeable. I paid the $75 fee and he was able to give me a receipt on his letterhead.

I don't really care how your company handles cases. I feel that am not important enough to text me or call me in regards to the service I received. The wait time to get an item repaired takes longer than the original call for service. Why does it take so long?

Read fine print. They cover motor and spring. Not the door. This is just short of criminal. They have covered everything cheap and nothing expensive. They find a way out of all the expensive items. Criminal I say.

Out of a $10000 bill to replace my furnace/boiler I am only getting $375 dollars towards the bill. I called customer service while the technician was here as he missed the call from the adjuster and customer service refused to connect both of them. The boiler failed as it was leaking water and could not be saved. So I have no hot water or heat as I never got a response to the last inquiry.

My wine has been unrefrigerated for a month now and I don't want to wait another month to get the egift card for Lowe's it seems. I would like it to be sooner than later if at all possible. I have some very expensive bottles of wine that need to be cooled or go bad.

Technician was really good at diagnosis as well as fixing the issue with my AC blower. Would have liked if the review of diagnosis and related approval went faster than 2 days considering it was very hot. Other than that everything else was fairly smooth.

I am disappointed in the service you provided because according to you representative your coverage for a clogged is limited to the snaking of a plumbing line less than 100 feet according to the policy guidelines. I explained that tech who worked on the line stated that he used a 6 feet long snake without success but needed something longer, may be a twelve feet snake but did not get your approval for additional budget. That is disappointing especially considering that I was told that your coverage limit is 100 feet or less. Also, the plumber who worked on the drain is alleging that Choice also withdraw the initial authorization/approval. Please at the very least, someone should look into that to ensure that he is properly compensated for the work he already did.

My AC is located overhead in the bathroom. When I called Choice Warranty, a plumber was sent out. The service was prompt. Greg came in, looked at the issue, asked questions, listened to my answers and concluded that I needed an AC technician. Darius from Lone Star Home and Commercial arrived, looked at the problem, fixed it quickly. Darius, was professional, personable, and knowledgeable. He also reassured me, thus setting my mind at ease. If needed I would Absolutely request this company and Darius specifically.

Mr ** of Jujano Plumbing was top notch. He was considerate of our time and called when he was going to be a little late and arranged a time earlier for us to accommodate my husband's chemo treatment. He was professional and explained the problem to us and what was necessary in repair.

Choice Home Warranty has changed the way it handle claims. This service for my dryer was done promptly, and without any time of problems or delays related to coverage. The contractor was very effective too. Remember you were doing, keep doing it. I will highly recommend CHW To anyone. Thank you.

Tech was knowledgeable and attentive to detail. He took the dryer apart. Checked all the parts and serviced it. He was neat and returned the laundry room to order. The electricity went out so I couldn't test the dryer until he was gone but it is working well at this time.

My main drain line for the house had a blockage, not a full blockage just partially. Called Choice and a week or so went by when they sent a young man to look see what the problem was. I told him my problem and what he needed to do to fix the problem. He had no tools so I gave him my snake to run through my drain line and told him where the clean out plug should be on the line. The technician went into the crawl space, found the clean out and ran the snake though the line cleaning some built up grease and said there was also a small dead mouse in the line, which he cleared. Choice refused the claim. The second time I called was a problem with my well pump, it had a leak causing water damage in my crawl space.

Do not Purchase a Choice Home Warranty, choose anyone else. They send out high pressure salesmen, cleverly disguised as Contractors, that quote you ridiculous prices for services that would make your claim have "better chances of approval", only to deny you for the most ridiculous reasons for claims. You'd be better off saving your money and paying for the repairs yourself, because after paying $100 service fees and the monthly insurance payment, you still end up paying for the repairs yourself.

Mr. ** showed up on time and called me 15 minutes before his arrival time. He was very professional and friendly and was able to complete the job in a timely manner. He knew exactly what he was doing and got the job done. It would be a pleasure to have Mr. ** return to my house in the future for repairs.

A/C tech was friendly and quickly resolved the issue. It was a simple capacitor replacement, which he was able to take care of with parts he had with him. It was a simple job he performed quickly and well.

My refrigerator passed out and they have a tech coming tonight. So impressed with their service. My last company had me wait three days for a tech to arrive. This is my first claim with Choice Home Warranty and I was so pleasantly surprised. I would definitely recommend them to friends and family. They have over performed in all areas—sales and service. Gave me such peace of mind since this is my first claim.

I read bad things from the Nextdoor app regarding techs from Sears and was very nervous when told they would be coming. The tech was polite, informed us what was wrong with the air-conditioning unit and fixed it. Our unit is working great now. He also saw something wrong in our attic and told us what we would need to do to correct since it was not covered by the home warranty insurance.

I was not called about making an appointment. I received a email giving me the date time. I have a window of 12:30 to 3pm, It is now 6pm. I have not been called about any updates. I have tried to call twice this afternoon, got no answer and Ieft a message both times. Still nothing.

After calling Choice within a few minutes I received an email with notice of Budget Air coming the next day..they were here and found the leak and fill refrigerant and were on their way!! Thank you for your service. I use to have another home warranty service and they never responded as quickly.