Choice Home Warranty Reviews

The technician sent to us, Jack ** of Smith Mechanical, was the absolute best and most knowledgeable we have ever dealt with. His expertise is unmatched in all the years we have experienced HVAC issues! He diagnosed the problem immediately, had the tools and replacement parts needed and we are back up and operating. The you CHW and Smith Mechanical.

There’s no option for zero stars. I spoke to a person who set up my service. I told them I currently have AHS and I’m looking for a better company, he told me that I can use my service in 28 days. He told me keep my other insurance provider until my service starts with them, which I did. On the 28th day I submitted a claim for my AC unit, through the automated which came back denied. I called and they told me that it’s 30 days to submit a claim, I explained what I was informed about the 28 days. Eventually I asked to cancel. I was transferred and it went to an automated voice, asked for my number for a call back. No call back. I’ve been trying for 3 days, I asked for a manager.

Technician promptly showed up and did the job well. He also explained the issue and suggested precautions if the issue happens again. We are very happy with the service and will certainly recommend to our friends. Thank you.

I believe this home warranty plan is a scam. I hate I signed up. I HATE. I signed up!!! Probably ALL home warranty plans are a rip off. I fell for tho okie doke. I will go on yelp and leave my review! They are horrible. I’m going to cancel it. I tried to be understanding but they just lie!!!

Waited 5 weeks to receive a call from a plumber to fix our leak in our sink. The plumber said he only got the call from Choice only a week ago!!!! Don't know why the company took 4 weeks to contact a technician??? On top of everything Choice declined paying for the repair!!!! We were told the repair was declined because they claimed that the part wore out NOT from wear and tear.

I am impressed with your service department after I responded to an ad. The gentleman I talked to was very informative and also helpful. I was offered a discount and accepted immediately. I was impressed how easily I had my questions answered. I would certainly recommend this company to anyone looking to save money on insuring their home against losses. I am pleased by the service provided and look forward to a long relationship with this company.

Updated on 08/28/2023: The issue was never resolved. Still isn't. We were told we would be contacted by a case manager and never were. We called and left a message and never heard back. The only replies we got were by us calling in and speaking with whoever answered on the other end representing Choice Home Warranty. They then told us we would hear back within the next two business days or the following business day. We were also told from the beginning Choice Home Warranty had contractors and technicians in our area.

This was my first time using Choice Warranty. I have had this plan for at least 2 years. I appreciated the company apologizing for the response by the service being not as quick as it usually is. The technician was great--he repaired/replaced the wall plug correctly and timely. This gave me much confidence that I had chosen the right Home Warranty Service! Thanks!

Weak customer service. Told one thing by a representative then the opposite by another. Difficult to actually talk to live person and when I finally did they sound like they are reading from a script. Not sure they were even listening.. All the while wanting me to to diagnose the issue.

I was very pleased with the timeline of my repair. From my initial online set up to the day of repairs. Everything was very professional & timely. Made my claim on Monday, got my appointment by Tuesday & Plumbers came out Wednesday & were very reliable & respectful. My job was done in 30min. ALL in ALL Very pleased with both areas, CHOICE & All Service Plumbing. A+++!!!

To be Fair, I have not used Choice home warranty's service plan but if it's anything like the gentlemen I talked to on the phone and by email I am looking forward to working with them. Joseph was professional and patient when going over all the options and ultimately help me make the best decision for my family's needs.

Contractor will not deal with home warranty companies. He would only come out, diagnose and fix the issue. I tried to submit his bill but I could not see how to attach it to your form. The GFCI in the garage had to be replaced. The bill came to $195.00. We only went this way because your co. was not finding a contractor. I also could not upload a PDF of his bill.

Since I wasn't covered for some reason I'd rather not review you now. I had to pay 65 +450 labor out of my pocket to get it fixed, because the motor was warranty but not the labor. The labor should have been covered, better to say nothing about bad service.

I just want to let you know that my questions were answered honestly and if your customer service is anything like my experience with Adam **, I will be a customer for many years. Only complaint is all of the phone calls. Not necessary. Your website says it all! When someone signs in for a quote, give them a chance to fill it out and review it before all of the phone calls.

Disposal was replaced by Polar Air and Mechanical, LLC. Technicians were very professional and finished the job quickly. They cleaned up afterwards. I would definitely recommend them for any job in their line of work.

My refrigerator was not cooling, so I contacted CHW. A contractor was assigned and came within two days. The guy spent no more than 10 min and told me the condenser unit needs to be replaced, he then went missing for 10 days. I contacted CHW and requested a different contractor. The 2nd person came over and correctly identified the motor fan issue, fixed my refrigerator on the same day. I hope CHW screen their contractors better to avoid such disparity in service quality.

I didn’t understand the process. Thought it would be faster but apparently tech identifies the problem, reports findings to CHW, they review and hopefully authorize. Then back to tech to order part and schedule appointment to repair. Hope this doesn’t take too long. Tech very nice. That’s all I have to add for this visit.

I called to place a claim about my garbage disposal. I was able to leave my phone number and received a return call. I was also given the opportunity to file my claim through an automated system. I received a call from the plumber same day and scheduled an appointment for 2 days later. He texted his timeframe and updated it as it took him a few minutes longer than he anticipated to arrive. Once he received an approval to perform my job, he was done in about 15 minutes. I would definitely recommend Oasis Plumbing. The only negative was I had to pay for an upgraded garbage disposal to match the one that needed replacing. I was very happy when I found out if I didn’t have Choice Home warranty, the job would have cost more than $400. I paid $180.

They responded quickly. And even though the company they sent couldn't do it because the cleaning of dirty coils in my air condition unit was not covered in my Choice warranty I am using them to clean the coils. New Air was very professional and timely. They explained everything to me.

At about 5pm I Made a request online for service on my ac unit. The repair appointment was set up for the next day. Choice Home Warranty emailed me the details of the arrival time and contact information of the company that would make the repairs. The technician arrived on time and made the necessary repairs. He explained the problem and the repairs he made. All in all a very good job.

Mr. ** was an excellent technician very skilled professional and had all the right equipment to the job. Explained everything to me and did the repairs to meet CHW allowable repairs. I would love to have him come out again. My air conditioning system still needs some more work and I hope y'all send him again.

The AC Cox Maintenance Co Tech Dale was great. He explained everything about the system, even about the other HVAC second system. However, Choice Home Warranty Company declined the repair, so I am canceling Choice Home Warranty Company. On another freezer claim, only offered half of replacing a new freezer of the same type and size. Terrible service co. Going back to American Home Warranty.

It seems to me that when a servicer comes, they do the bare minimum. Back in June when I call for AC service, I feel that they should’ve cleaned my AC unit as well and they did not; especially after I didn’t need work on the unit and it just ended up being a thermostat programming issue. I felt that that was just $75 going down the drain. Now the service fee & the monthly fees have increased which is ridiculous.

Technician was okay. He tried to blow out the AC drain line and didn’t work. So he said we need a plumber now because they don’t do the drains for the AC UNIT. Been 3 weeks without AC unit. He also stated that he glued the PVC pipe but it is still leaking.

Choice Home Warranty was recommended by my Mortgage Company. When I spoke with CHW originally, the program they offered was not something my budget could handle. Recently, I saw an ad that offered a special rate for veterans. When I called this time, their agent went out of his way to find a plan that would fit my budget. No pushing, no high pressure sales pitch, just a conversation that covered all the bases for my needs.

Choice Warranty make it easy to file a claim and they make it quick. It is a quick process to get paid. Also, if they are unable to find someone in a timely manner they allow you to find someone local. I would recommend Choice Warranty to anyone looking for a great home warranty program.

The Rep was very convincing, it made sense so I pulled the trigger. A much better value than Home Serve for about 10 more a month. I think it will work out well for my wife and myself. Thank you much.

Choice has always sent quality people to fix my issues. It is convenient to set appointments online and they get back with you very quickly. The payment process is easy through Zelle, check Or credit card. I would recommend Choice Warranty to friends and family. Every professional they have sent has been knowledgeable and friendly.

I have absolutely no intention on renewing and or referring Choice Home Warranty to anyone EVER. I just took a call from a nice gentleman from Choice and he took time and explained the service further. I can not in good conscience continue working with Choice and not give a different service an opportunity for coverage.

Before calling, I did some research and discovered it was highly rated among all competitors. Spoke to a gentleman who was on point in answering my questions. I trust my experience with the company will be a good one whenever a service is required in the maintenance of our home. Given the competition in that industry it is my hope that Choice Warranty will deliver on the service needed when I place my call.

COVID affected all of us. In spite of that, CHW did their best to continue to service their claims. There have been a few hiccups and may have taken longer than usual to find a technician to come out. CHW's resolution Dept. has always made sure that everything is ok.

Fast response, nice attention, great service and easy to work with. Thank you, Choice Home Warranty, for your help when a crisis strikes badly. I recommend and endorse Choice Home Warranty to all homeowners.

Shawn was very helpful and very informative on the policy. Also very pleasant and not pushy. He explained it all very well so I could understand. I did not feel pressured. He actually sold me more than I was looking for. I was looking for a 1 year and bought a 3-year plan, he was nice about looking for discounts for me. I wish all phone people were as pleasant as Shawn.

The process is very simple and quick. It was done online and in a matter of minutes I had a claim number. The repair tech will contact me and tell me when they will come. I can't see how it could be any easier. I guess we will see when the tech arrives.

One of your associates changed the price of my co-pay. From bad business and text said it was very hard for him to get his payment. The lady who took my account over was very rude and had me pay for the defective equipment I, left you’ll for a short time but are going to give another chance but if this goes bad I will never ever deal with you’ll again.

Representative was very helpful and got us the best price available with our age and military service discounts. We have replaced every major appliance in this house since we moved in 4 years ago and replaced windows that could not be secured and repaired baths with mold and mildew. Our hot water heater was $600 and we got it installed for $400. The business we got it from wanted to charge us $1300 for installation. It is frustrating to move into a home and see perfection then see the make-up come off and reveal the shoddy work that was done.

The solution was simple. Myself lack of strength of my finger to push both buttons, and my husband was not pushing both buttons at the same time but pushing 1 at a time. Which was the wrong thing to do. So tech showed us immediately what we were doing wrong, by demonstrating, push both at the same time.

Will Power Electrical Services LLC came over to service my fans. Very professional William ** came in with a nice and kind spirit. He replace one fan and fixed the light in the others. I can say that all Choice contractor that have come to my house are very good.

I spoke to Eric ** and he was the most courteous customer service person that I have ever talked to. He was very knowledgeable also and explained things very well. I ask for paperwork before I signed up but he convinced me that I could always cancel if I didn't like something and he got me a fair price that I can afford. Thank you Eric.

I was not satisfied with your lack of human interaction. It took several days to assign a technician and all I received was an email with a date and time that was not convenient. Next the claim was denied and all I received was an email. Feels like you’ve looked for ways to deny claims.

The staff were all very professional and customer oriented. It a pleasure dealing with Choice Home Warranty and their staff. The coverage provided by Choice is just what we need and at a price we can afford. We have never had a problem that was not covered by our warranty agreement and sales staff very very knowledgeable of our needs as we talked about the house.

The gentleman from USA Plumbing was very, prompt, professional and efficient. He explained the issue and was able to install a new garbage disposal (after getting approval from Choice) immediately. I appreciated having someone that could both speak and understand English. I would highly recommend him/USA Plumbing for any future repairs.

After filing this claim, I contacted Customer Service for information. I found talking to them to be most difficult. I experienced a very difficult connection on several calls: noisy call center feedback, language (pronunciation issues), and just a bit of a cavalier attitude. Finally, after many calls and through frustration, I was connected with Tracy ** in NJ who gave me great advice for avoiding some of the obstacles in the future. All in all, I was pleased with my plumbing technicians, but I am very, very dissatisfied with Customer Service for their lack of professionalism and limited communication or willingness to help.

I submitted a claim for my refrigerator which is making crazy loud noises as well as has stopped freezing on multiple occasions. Technician came out. Says it needs a part but couldn't locate it so was going to see if you guys could and the issue also is what's causing my freezer to stop freezing. You guys denied it and also stated (falsely) that the technician said no service was needed. I have the screenshots of the technician arguing with you guys that it DOES need serviced. This is NOT okay.

What I liked was when I call if there’s a problem. You will send someone out to reevaluate the problem and fix it if not fixable. It will be replaced. No others will do this and they tell you to call someone. Something I hate doing and not to sure on who to call. As I believe you are more knowledgeable on who to call and send to fix.

My AC unit is 20 years old and ran low on refrigerant. The technician sent by the warranty company only refilled the refrigerant and did not even attempt to diagnose the cause. Second opinions revealed I need to replace the unit altogether but the warranty would not do so until my AC unit stops working altogether or worse causes irreversible damage to my home. I will be paying out of pocket for this. Two weeks ago I had a leaking kitchen disposal and the group they scheduled could not come for 7 days. I paid out of pocket to replace my garbage disposal with another company. I will be canceling my policy as this seems to be a waste of money.

Placed the Order, Tech took my account w/in hours. Friendly, open, helpful, fast, accurate. Answered all my questions, options, and clarified reality for me. Solid act the whole way. Very polite, and well skilled Tech. Sears I believe was the supplier of this service tech, and Sears has gone a long way to bring their quality to the marketplace.

The electrician was very professional and courteous. He knew exactly what was wrong and proceeded to rectify our problem! We recommend him to everyone! His knowledge of electric systems makes him a pearl of wisdom! His knowledge was greatly assistive as he was able to identify our issue and resolve at once! We would recommend him to anyone!!

I guess the technician was ok. I haven’t used my washing machine so I’m not sure the leak is over. I don’t like the fact that the technician would not access the problem until he collected the $65.00 deductible. You usually get paid after you have rendered service. I would suggest telling your companies to at least look at the problem before you start asking for money.

I called to have my microwave repaired/replaced. The front door is cracked and falling apart and the heating capabilities are greatly diminished. Takes Several minutes to just heat up a cup of water for instance. The microwave is 25 years old so that’s to be expected. The technician was also unable to fully read the serial number due to it being faded and informed me because of that he could not do any repairs per Choice warranty policy. He could read model, watts, year etc. He also stated that since technically the microwave still heated although it took substantially longer then it should have he was unable to replace it as well. He apologized, he told me that with the door/glass being the shape it was in was unsafe and could be releasing harmful waves into my kitchen and he recommended I replace it, soon. Is that not the whole reason I had him in my house in the first place?

Choice Home Warranty does a great job and in a timely manner. The technicians that came out knew what they were doing and fixed the problem quickly. I have have used the service about 6 times since enrolling and have never been disappointed. They are a great company to have.

From the time I call to the time they came to check the Ac. Great and fast service fixing my AC problem. Thank you choice for honoring and approving the parts to fixed the problem. Last night we all sleep comfortable.

Florida Pro Services did an amazing job. They were in constant contact with the status of my service call beginning the first business day after I submitted a claim. They were able to quickly schedule an appointment and their technician was even early. They provided prompt thorough services and had my A/C working in no time! Very much appreciated after going a weekend with no A/C in the Florida summer.

Kollin was an outstanding technician. Polite, thoughtful and very helpful. He diagnosed our problem and fixed it in no time! Answered all our questions, made suggestions if future problems arose. We were very pleased with this company and would highly recommend them for future service calls. If all their technicians are as good as him, this company is a winner!

The guy that came was very knowledgeable and did a great job. He went above and beyond. But, before he came, I was stuck waiting here 2 entire days for a different guy (each time) that did not come. I had to wait from 8am to 5pm each day. I kept checking the online update and each time, the arrival time kept moving to later and later. There is never a time in which you can actually speak to a person. Your only recourse is to reschedule the appointment they have cancelled.

Other than the long time to get a technician to come....several days...the experience after he got here was terrific. Very thorough and professional. I feel this tech went the full 100% in completing and making my GDO as good as possible. I would be happy to have this tech in the future.

The technician was very knowledgeable. He was also very patient and thorough in troubleshooting until he found the source of the problem. He also was not troubled by someone looking over his shoulder while troubleshooting and eventually repairing the issue. I highly recommend the technician and the company he represents.

Sears home was assigned to my house and the first technician quickly identified the problem and ordered the parts. There was a different technician that came out to replace and he was kind and did a great job! Also loved how Sears home site showed how many stops the technician was away, easy site to also cancel and reschedule appointments.

I switched to CHW, because of the long wait times I had with a former company. With CHW all was accomplished within eight days! I’m assuming that CHW must have more contractors available? Great contractor as well… Very knowledgeable and professional. Also, the follow up by CHW regarding customer satisfaction is exceptional. AND…they are very reasonable. For ALL these reasons…I would highly recommend them!

Maurice was so helpful to us in choosing our plans. We feel very comfortable with this company so far. If we ever need to use the home warranty, we will definitely update our review. So far, five stars! Hopefully they will be able to deliver much quicker in a slow to move area than our previous company. We have seen the reviews and look forward to working with Choice Home Warranty.

I called Choice Home Warranty on two occasions to have my Samsung refrigerator and my, samsung oven. They sent a technician and they both were very professional, Choice Home Warranty denied both claims with a flimsy excuse of why both claims was denied. I was told I would get a explanation but I never did hear from anyone.

Company that was sent out came within the timeframe. They were quick with checking the system and finding the issues. They explained the problems and were able to quickly repair the issues. Very friendly. My claim was resolved quickly. I received emails communicating that they were finding a company to send out asap.

My AC went out on a weekend and this company was absolutely no help. I was told repeatedly that contracting vendors don’t work on the weekend, especially on Sunday. Only to later find out there’s a reimbursement form for after hours and weekends. I ended up paying a company out of pocket for repairs.

I really enjoyed talking to Eli, he seemed like he really liked his job, he was great and knew his stuff. Thumbs up to him. I would like to thank you for have a great CSM and I hope the company is as good as he was. Thank you. We will see if the company is as great and if they are, I am going to add them to my rental properties, this would be one less worry for me.

ASK maintenance was absolutely great. They were professional. They were late. They were courteous, and they knew what they were doing. I would definitely request this company again, due to their skill, and being an asset to Choice Home warranty. I plan on using them for other areas that they’re involved with besides just Electric as they were giving me an education on the services that they have.

Noah was great to work with when we signed up for our new plan. I had a lot of questions as I was considering changing companies, and he was patient and thorough. He said that Choice is known for their excellent service, and so far this is proving to be true.

I was very well pleased with the recent service that I received from your company. The reporting process was easy and simple. The technician was prompt and was knowledgeable of the problem and made the repair without any problem. Nothing else can be said, I am pleased with the service.

Ethan was knowledgeable and willing to work with me. Offered a personal commitment which was nice and made decision easier. 24x7 support was required and seemed to have good list of service providers here in Texas. Follow up documentation and contract terms was good and as agreed. Easy to reference and website is also handy.

I realize this is a hot and humid summer but it took a while to find a company to fix my AC. REGO was a good answer for my problem.

I have had 3 problems with appliances. The people at customer service are mostly hard to understand. They say a tech is coming out and tech says something different. Needs to be better communication between customers, techs, and reps. Even this review form doesn’t work right. After this is over, I will never get another home warranty or recommend to anyone.

The technician did a great job tracking down where the problem was located. It was an old line, rather, from my washer. For some reason, it decided to get a break around the hookup to the water system. He had to cut a hole in the ceiling to see where it was dripping. I was quite pleased but didn't notice it before. No apparent leaks shown the last few days. Grateful.

Air conditioner was not working in 111 degree weather, husband very ill. Could not qualify for Reimbursement Process. Called on the 16th and final after hearing I so so sorry on the 21st. I call a tech got my air fixed. Called to cancel 3 tines and you guys hang up on me.

Very thankful for Choice HW and the technician from Service Guys. I submitted a claim for our AC and in less than 24 hours a technician was assigned. Even through our first technician was unable to assist because of the type of system, Choice HW had a new technician assigned and out to us within less than 24 hours. We were only without air for 48 hours, which is very important in the summer!!!

He was a gentleman. Very helpful. Did nice job. I like Choice Home Warranty. I always recommend Choice Home Warranty to my friends and relatives. I always recommend Choice Home Warranty to my friends and relatives. I like Choice Home Warranty. Just a request, a faster service will be more appreciable.

Pam was great in helping me update my claim with the right information. I only had to explain my situation once (tenant in rental property) and she understood everything I needed to ensure my claim goes smoothly. These things are hardly easy and just amazed it was that simple. Thanks, Pam!

Good morning. I had called today to enroll in your warranty plan for my home, I talked to Mr. Jake **. He was very helpful and went through details on the coverage and also received an email. He also sent me my contract via email and said he will mail me a copy.

The technician came on time and fixed the issues our AC had. He was communicative, courteous, and professional! Our AC was fixed and we started receiving cool air again. Thank you Choice Warranty! I totally recommend them. Thank you. Thank you. Thank you.

I will be shopping your competitors for an alternative warranty provider. Expecting me to pay 400 dollars to complete warranty work is ridiculous after the years of loyal payment to your absolutely trash of a company. Once I find a suitable replacement (which shouldn't be hard) I'll be more than happy to never do business with your company again.

Adam, was very professional, my first experience with a home warranty, so let's see how satisfying it will be. The proof will be, if I have a problem and how choice performs. Thank you. I trust that choice clears all the workers for quality of work and experience. I will recommend choice to others who are in a similar situation as I am.

Came out and repaired as promised on time. Double check to make sure it wouldn’t leak again. Explained why the leak occurred and corrected the problem once and for all. Was very professional. Was very respectful not to get anything around the area contaminated in the area. Which made my wife very happy.

Submitted claim at 6:30 a m and outside temperature and heat index very high. No response for over 16 hours. Then email instructing me to find my own service technician and be reimbursed. Only will approve claims if approved by customer service. CS closed when technician arrives at 9:30 PM. Could not wait until next due to health concerns. Unacceptable with the heat conditions

Other than having to wait 6 days for someone to come out. The job was done earlier than the time range and pretty quick. We shouldn't have to wait so long for an essential repair subject like a toilet. It is hard to juggle toilets with multiple family members. Especially in the morning.

When things break down, it’s nice to not worry about the cost of home repairs. I just make a claim with Choice and they come out fix my problem and I pay my normal $65. To date all of our claims with Choice have been easy and a pleasure. Choice is always very pleasant to work with.

On two 23 July and Aug. 22, 2023 I have had payment of covered repair denied. Justification for the denial was not found in “section c10 of my policy. An attempt to get clarification from claiming to be a “stated supervisor resulted in me being insulting a disrespected. Never received a response from the appeal process. My attempt to call and speak to someone in “Resolution“ department resulted in a continuous cycle of employee transferring me from one to another. I am so disappointed and dissatisfied that I am in the process notifying the Public Service Commission, Attorney General Office, concerned State and Federal Legislators to make them aware of how we are treated by Choice Warranty.

The plumber exhibited exceptional skills and efficiency, impressively completing the task at hand. Despite my ongoing work, he displayed commendable patience, allowing me to finish my tasks uninterrupted. His conduct was nothing short of professional and meticulous. I extend my sincere gratitude to Shomar for his exemplary service. I'm appreciative of the warranty service.

Technician was very prompt and did an excellent job after identifying the issue. HE called and asked few questions to understand the issue, suggested to check few things on phone and when he arrived he was fully prepared with the parts to be replaced. HE checked the AC after fix, taken pictures at various intervals to update the system, that will help the organization. Very courteous behavior.

The technicians with Scott Comfort Systems were very polite, professional & friendly. They fixed the problem promptly. The technicians even came out a day earlier when I requested if they could since it was 96 degrees in my house. They explained the problem to me. I will use them again.

The technician contacted us within 48 hours of reporting the issue. He arrived within the time parameters he gave us and was a pleasure. He completed the repair in a timely manner and was respectful of our Home. Albert from Sears was great.

Agent William was very professional. He was knowledgeable and was able to answer my questions. There was no high pressure sales tactics used. He presented the information and allowed me to make my decision. I have purchased other plans in the past and was somewhat disappointed. I hope to have a great relationship with Choice Home Warranty.

Daniel called me today and helped me make a decision to choose Choice. I was on the fence whether to stay with the other warranty company, but Daniel personal touch, knowledge of your services won me over. Also a great price helped. I work hard. And Choice sounds like the Company for me. Thanks Daniel **.

I called to make my claim. A few hours later I found the info on the website and I connected with my repairman. We talked on the phone and he was so accommodating (Sam). He came to take a look and found it frozen. He made plans to return a couple days later and fixed it! Thank you!

Water heater stopped heating. Said they will not cover. I will file an appeal. Second time in a few months they refused service. You have to fight and they still won't pay. I would not get this service again. Waste of money. I KNOW MY FRIEND HAS A BETTER SERVICE. WILL GO WITH THEM NEXT. They actually fix her stuff. How can a water heater not be natural wear. Will find out their lame excuse soon. RIPOFF CROOKS.

I did not get the excellent service I expected; the person that came over could not fix the refrigerator, and we still can't buy groceries. All our food that was in there had to be thrown out. Do we get reimbursed for our food that was ruined? Why doesn't Choice home warranty have a list of contractors on call for these services?

Upon purchasing my new home, I decided to select the upgraded warranty package. Within the first month, I had a bad exterior leak from rain. While this is covered by Choice Home Warranty, they required that all of my solar (which was nowhere near the leak area) be removed - this would have costs me thousands and they knew it. They acted in bad faith. My second claim was my primary pool pump which went out. They couldn't find a technician so I used my own. The pump and labor ended up costing me $2500 - after 4 months of arguing, CHW agreed to reimburse me for $500. In addition to their overall approach in screwing you, their customer service is awful. You primary communicate via a web portal, or if you'd like to speak with someone overseas and wait an hour on hold, that was also an option. I'm canceling my policy today!

Normally I am unhappy with the service and the technicians sent out by choice, but they just sent out somebody to fix an electro problem who went way above and beyond. As long as you stay away from Sears home services, the odds are you will get somebody who is good. In this particular case, I got somebody who was a great help.

Great service, great contractors. All around great service and awesome customer service and everyone who I came in contact with was very helpful. Thank. I have a claim in now and I called this morning. I had a appointment set In less than two hours for Friday. Awesome customer service.

Took almost a month for you to find someone to do the repairs. After repairs, you send a notice that we might have to pay for repairs because they were not due to normal wear and tear. For chrissakes, the technician had to replace 2 washers and screws that had become rusted. Each time were call you your service gets worse. We have to call the BBB just to get you to respond. What is wrong with your company. The only reason you got 1 star is because there was no option for zero stars.

Total scam. They keep changing their story on why my AC repair claim is denied, I can't even get a proper diagnosis of the issue, and in the middle of me refuting their latest excuse the case manager just flat out hung up on me. Complete waste of money and time.

The sales representative was very informative and pointed out some of the differences with a few other home warranty companies without downgrading the others. He offered a fair price and guaranteed my satisfaction. He assured me that I would get a hard copy of the plan and that the price would remain until Sept. 2025.

CHW is the worst home warranty company I have had and when my contract is up I will be going elsewhere, they try to figure out ways of not covering items, you have to jump through hoops, they deny until you finally give up and then get it fixed on your own, you can't get ahold of anybody and then they try to buy you off at some steep discount so they don't have to fix it, stay away from them.

Tech was slow with putting the living room fan up, he was here a very long time, however he was very nice. He cleaned up the boxes and took away the old fans, replaced the living room and the bedroom, after he had finished. He went to buy new fans and replaced them.

Choice policy says fix or replace, instead after 3 months of delays on fixing my refrigerator they told me they can not find the parts to fix it. They tell me to go find the Parts myself and then submit the invoice and they will reimburse me. I am very dissatisfied.

I called to inquire about the plans and coverage offered by Choice Home Warranty. The customer service that I received was absolutely phenomenal! Noah was very knowledgeable and helpful! He answered my questions and went beyond explaining the coverage that they offered. He worked with me on a plan that best suited myself and my family. I will definitely recommend my friends and family to Choice Home.

To be honest, I’ve been more pleased in the past. It took a long time to get anybody scheduled to come look at my unit? In the end I had to find my own technician. I do not know yet if I’m going to be reimbursed for replacing my water heater. Time will tell.

I filed a claim several years ago and after multiple efforts no technician could be dispatched as it appears few can be scheduled in my rural area. In July I went online and filed another claim and I received no response. Yesterday I filed a claim on the air conditioner that needs repair and I am to be sent an email within 24-48 hours to confirm a time and date for the repair of my air conditioner. I hope to receive that email by August 21, 2023. If it results in my paid warranty repairing my air conditioner my rating will go to a 5-star!

Take forever to send someone out to look at the appliance, then low ball you on the offer. I was trying to make the print bigger and hit submit for not nowhere near enough to replace washer. Now I have to wait ten more days just to negotiate for more money to replace my washer.

Brian was on time very courteous and after looking at the air conditioning unit for a few minutes he was able to diagnose the problem. The air conditioner was repaired within 30 minutes. Very happy with the service, he answered all of our questions and showed us how to properly use the thermostat.

Service has been great. I've had them handle water leakage and the tech fixed my issue. I got to know him personally and working with him was great. I can't do it without Choice.

I had an excellent experience with the service company that came to look at my AC unit. Justin sent in his review. I received the response back from Choice Warranty and they had the nerve to say my AC unit had been tampered with. That the cause was not normal wear and tear of the unit. This is a 34 year old AC unit. I'm a 70 year old woman. I live alone. How anyone would think I know how to do this. I'm totally upset and insulted.

I was unable to login. When I clicked on login, it did not respond. I could therefore not schedule online. This was extremely frustrating. Fortunately your phone service was easy and efficient. I have not had this problem on any other site. Please correct this. Other than that, we are satisfied.

Choice Home Warranty's service is very good. I like the program that I'm on. Some days ago, I had a claim for the garage door. Two days later, they sent a technician who fixed the problem.

We closed on this house six years ago and had leftover funds. I bought a home warranty with Choice because the coverage looked better than the one we had before. What I like the most about is the fact that the two times that I've needed something, techs have actually come out and done it. I did claims online, which was easy. If I file a claim, I am given a contractor's name and am told that the contractor will contact me to set up an appointment, which they do. The contractors are pretty good. When my Dishwasher wouldn't work, they installed a new control panel and a new control bar across the top.

We have great prompt service. We got a date change and instead of waiting 2 week we were able to get the refrigerator repaired in one. Had the grandkids visit over the weekend and somehow the system was cut off. The system needed to be reset. The technician was nice and didn’t make us feel stupid. We explained the panel to us and gave us info to avoid this mistake again.

They were right on top of my last claim for plumbing issues. The tech solved the problem and told me what was going on. Choice responds right away so it's a good warranty. The price sounds good as long as they don't go up. I'm gonna keep them. But if the price goes up, I'll find somebody else.

Good Stuff. Tech Wrestled with Washer for about 1&1/2 hours and got it done. It's been working great since then! Fortunately, the issue was not a complete breakdown of machine. However, the parts he had to replace were not any easy task, but as I stated, he got it done. I would recommend Choice Warranty to all homeowners.

Approval Process took over an hour after technician arrived at my home. The repair was to repair a broken spring at my garage door, a very common repair. The technician was very friendly and professional. He did everything he could to explain Choice process to complete the repair. The technician once approved made the repair very quickly. Very Disappointed in The Choice approval process. I call my repair in days ahead of the actual repair, A very, very common repair.

Submitted a new claim. So far everything is moving quickly and smooth. But the process has just been started so it will be interesting to see how the process proceeds from here. The sign in to my account was very easy even though I haven't signed in for over a year.

Jose was eager to please and very knowledgeable. However Choice Home Warranty emails were inaccurate in their info. They kept repeating wrong info on the date and time of service. The excellent service from Jose who went above and beyond to please me, was the redeeming state of my experience. He is a fine example of what I consider great service means.

Jason was precise and on point. He arrived before the time he told me, that's an A plus. I'm glad that it was him, because he was very skillful in his approach in dealing with a dryer 17 yrs old. You have to have skills and experience to be able to fix an old Maytag dryer. Mind you, it's not like our smart washer. He removed the dryer drum, and went to the root of the matter, and there it was, one small problem that caused our dryer not to spin. Jason, thank you, you were excellent. Thank you CHW for recommending Jason from Appliance Remedy.

Once you get through to a resolution manager, customer service and communication is good. The front line communication is always very difficult, phone representatives struggle with clear communication and state they will do one thing and do another. Recently, I was told a specific co. on the Choice list would be assigned to my job, this was not done and I ended up spending a good 20 minutes on the phone once I finally got through to Resolutions to have this corrected. The process should not be this difficult and if a company is on Choice's list a customer should be able to request that company with ease.

My initial input of my claim was very simple and easy. Described my issue with my freezer suddenly not freezing anymore at the house and the claim has been pushed forward for processing now. We the process continues, I look forward to getting my refrigerator back to working order as soon as possible!

My specialist was friendly and helpful. He made suggestions which saved me money but cost me more initially upfront. I enrolled for peace of mind. Now I can look forward to working with this company for the next three and a half years. I also received the phone call at just the right time as I needed to reenact a warranty program due to the previous one expiring. This saved me some time in researching and reviewing policies.

I contacted Choice Warranty yesterday morning what it was discovered that there was flooding around my AC unit. The water had traveled to a nearby closet. I was told by a Choice rep shortly after my call that my request was not covered. They could recommend some providers and they would charge $65 to assess the problem but I would be responsible for the work that needed to be done. The recommended HVAC company came and did the job and I was happy to run my AC unit again. Thank you Choice and Addis company.

The salesperson, Brandon **, who unfortunately took my phone call, used very high-pressured techniques, was rude, and even condescending at times. He was extremely talkative and at times spoke over me. He was in a huge hurry to "seal the deal." I have never encountered such behavior from a salesperson. I have to admit he did eventually apologize for his rudeness but the more I think about it, the more I regret purchasing a policy from him. I was in need of a home warranty but certainly not desperate, so in hindsight I wish I had hung up. I even told him the conversation was not going right and he became even more pressuring. Please listen to the recording. I am seriously considering cancelling the policy because of his behavior!!

Reached out regarding 2 ceiling fan in need of repair. Both fans were replaced. Tech was very professional and did an excellent job. Very neat and courteous. His arrival time was perfect and he came ready to work. My 1st experience with a repair with Choice Home Warranty. I would recommend this service for home owners. They reached out to reply to my claim very quickly.

Updated on 10/01/2023: My refrigerator was broken and they came out to check it out, found the problem, ordered the part that it needed. When the part came in he called me. Asked was it a good time to come over to put the part in, then came right over. After the part was put in my refrigerator was fine for about 3 days, but then it started with the same issue. I called the worker again. He came out the same day to look at it again, figured out the problem. Again ordered that part, when it came he called to make another appointment with me again. Came over the same day. Fixed it. Now it's good to go.

I had a rubber boot on my washer that lost its integrity over time, losing its seal and allowing items to get underneath the seal. Your company is making the preposterous claim that rubber doesn't ever age and lose its integrity. You are claiming that this defect isn't a wear and tear item, which defies the laws of physics. No rubber which is exposed to chronic heat and alternating wet and dry maintains its integrity forever.

Putting in the service request online was quick and easy. And a company called me with less than two hours after putting in the request. I called twice (once before the claim, and once after putting in the claim) because I had several questions and the customer service was great. I am very happy with Choice Warranty!

Everything was on time, the plumber did the job in the best possible way. Because I shut off the water supply to my house for most of the day, I was happy when the job was done. The arrival and repair was done by a friendly plumber very professionally. Thank you.

I’m paying monthly for this plan and they send me a form to fill out to get my own HVAC person to do the work and then they have to take pictures and then turn in the paperwork for me so I can be reimbursed. They take forever to get someone to come out and look at the problem or can’t seem to find someone to pick up the job. I question why I’m paying for the service if they can’t help me and want me to call my own repair person.

We have been waiting for exactly 21 days with no water heater, three contractors have come out, and Choice rejected ALL three submissions that we needed a new water heater, the emails daily that say "We have reassigned your claim," "Congratulations you have been approved," "Please disregard that note," "If you want to get your own contractor maybe we will reimburse you," "Your claim was approved. Your uncovered amount is $1700." NIGHTMARE.

In the hottest week of the summer my AC unit shutdown. I was without AC for two days and a technician was dispatched on Saturday to make repairs to my unit. He had me up and running in no time and extended a needed service that was not covered by my warranty at a reasonable price. It took 24 hours for my home to get cool again but I appreciated his thorough diagnosis and inspection of the furnace, thermostats and the unit itself. He knew what was wrong in 5 minutes and within an hour he was done.

Made a claim on 7/16/23 for air conditioning repair. Had 2 companies turn down the request for service and finally someone is coming on 8/21/23. Expansion tank on hot water heater died after 10 year and was turned down to have it replaced stating this was not normal wear and tear. Very bad service.

Choice Home Warranty was responsive and quick to send out Fuse to repair my refrigerator. The Technician, Andrew was knowledgeable, professional and diligent to get my refrigerator repaired. I would recommend Choice Home Warranty. They have a fair monthly rate and fair deductible for service calls. They answer the phone and you get to speak with a live agent. I am so thankful for their service.

The serviceman from Southern Appliances arrived on time after calling ahead to notify me he was on his way. He was very pleasant and efficient. He quickly identified the problem, ordered the replacement part and arranged to deliver it the next day - which is exactly what happened! Would certainly recommend the company to anyone.

In the future, whenever I need a plumber I want Monty’s Plumbing. And I want Perry to be the plumber that comes to my house. I have had a lot of plumbers to my house in the past and Perry is so knowledgeable. He really knows what he is doing! Thanks for sending him!

I have had an air conditioner since the beginning of July that was supposed to be fixed and it has not been fixed yet. Choice sent me somebody and the person was rude. They were just into sales. My husband told him to check the unit and the guy just left. So in leaving, I called Choice and told them what the guy said. They told me the guy said the unit was not worth fixing. He didn't even go there. So, Choice told me they'll send somebody else. When I called, they apologized to me and said they don’t work for Choice anymore. So, this is the type of business that is going on. I talked to a supervisor today and she said I won't have to pay the $65 and she’ll take that off but will send somebody. I still have not had anybody.

I bought this five-year policy with Choice and I am stuck. Their service is bad and I would not recommend them to anyone. We had a dripping faucet in our bath tub and when we called Choice, they were good in responding. They called back within an hour then they had a plumber come in about two days later. But when he came, he pulled the wrong knob and broke our faucet completely. He said he'd come back later and that he'd call Choice about it. He said they'd get it fixed but we waited and nobody called. Then we called Choice and they said if it's a broken faucet, they could not fix it. They only fix wear and tear. But I told them that we didn't even break it. It was dripping and this guy came. They were so stubborn about it and my husband got really upset. Also, somehow, the tech knew about it and he kept calling us to ask if we wanted it fixed for $600. We said no.

OFFERED $246 TO REPLACE A DISHWASHER. They do not pay installation cost or disposal. Replacement is based on wholesale not retail. I am getting a Lowe's gift card in 30 days. They have a limit of $3,000 per appliance including HVAC. Good luck.

Do not buy this HORRIBLE WARRANTY COMPANY!!!! They are the worst!!! They say they’ll cover anything but as soon as I had a problem with my air conditioning unit… it was in the excluded problem list … such **!!! When I was first signed up I went thru a few examples of what would be cover and they told me “No problem. If we can’t fix it we’ll replace it” … So now I have to spend my own money to have the problem fixed… and they won’t even give me a prorated refund!!! I hope the BBB investigates them for the scammers that they are!!!!

Jason is nice, very professional, he answers all my questions and even give me a discount, he never get mad even when I pretend I’m yelling at him, wish everyone is like him especially the business he is in. He told me that he is in that company for 7 years and the company is a good company and reputation.

I am sure I will get the best services with Choice Home Warranty. I was welcome and I got the best deal. I will be glad to recommend you to all my friend. My Choice Home Warranty will be active on 09/19/2023, I am positive I will be happy and get the best service.

This is our first time as CHW clients and the experience so far has been great. Charlie was very professional and was able to get us a great discount for our warranty. The transaction took no time at all and went smoothly. We look forward to a long and positive experience. Thank you.

Choice Hone warranty has been my provider for several years. They are affordable and do absolutely everything when I have a need. I put in the claim, they assign it and set it up (and it doesn’t ever take long) leaving me just the responsibility of being there for the technician and paying my copay. No worries. No hassle. No stress. I fully recommend them.

Tyron was very nice and informational. Amazon gift would be nice. Haven't received any incentive. $100 well $50 Amazon would be nice. 8/16/23 was my 65 birthday. It was good you are with AARP. You all drive a hard bargain, never heard to be offer a gift of some kind would great.

Technician had all the parts with him, did a good job. Tech failed to call before arriving on the job. I'm usually not at the address. Didn't like have to pay 3% charge to use credit card. Wish the repairman could have been from the town I live in. Nothing more to say.

My claim ** was recently denied because you thought you had to fix the wand to the kitchen faucet. We had agreed to pay for the wand ourselves to save plumbing. You were to fix the faucet only, I have explained this to your service by responding on a new claim and asked for an amendment to the original claim to save plumbing. I hope this approved because I need my faucet repaired.

I was not totally satisfied with the timeframe or having to communicate on several occasions with CHW to resolve my issue. Hopefully when my new range is delivered next week this will be completed even though it has taken 3 months to do so. The resolution was to assign another technician, but I didn't have to pay another $85 service fee. The final resolution was to send me a Lowe's eGift card to replace my range.

Explained what I could do if the problem happened again. He called and was on time. After he left I remembered something else he could do for me. He said he would be happy to come back, just call the office when I call again, I want the same technician.

The gentleman that came was very nice. He kept saying he didn't speak much English but he spoke fine. He was caring about our home and show us exactly what was the problem. He's going to order the part we need and we are looking forward to have our fridge back. Now I must say I'm disappointed with CHW because no one came today for the plumbing and we were not kept informed. Please look into this matter. I thinking of changing my service. Because you don't keep your appointments. Thanks. Hope to hear from you soon.

I did save money on the repair of my refrigerator freezer. Once the issue was diagnosed, the service company failed to inform us that a part was being ordered. The follow-up appt was scheduled for the same day the part was to arrive but it did not arrive in time to make the repair. I was then scheduled for 6 days later. I was without my appliance for 16 days.

Generally speaking, I am done with home warranty companies. You may a TON for their service and the only service they actually provide is to figure out the best way to not cover, or only partially cover the work. It is a constant fight to get anything covered. That said, it does seem that CHW is finally trying to be decent. Too little too late. This past experience with our Dishwasher, 2nd in a couple of months, seems to be a similar problem to the one a couple of months ago, and they are replacing the same part, with no charge at all. The experience before that one, with the spa pump, sucked like all others. They declined the coverage because they do not understand how those things work, and claimed it was because of the way it worked/malfunctioned. That is what the coverage is for, no?

First technician was incorrect with diagnosis as evidenced by second technician that completed the work because first technician did not return two messages left on business phone. We paid over 600.00 because first technician diagnosis was not covered. Third technician, Sears, found the issue but did not have time to figure out why the issue occurred. Documents were already uploaded.

I'm 81 and not in the best health and when my AC went out, I put in a work ticket and the tech came the same day and fixed my AC. I appreciate the very quick response, it is very hot in the south. Thank you again, for the quick response.

Salesman was very pushy. Had to tell him several times no. When charges my credit card it was the wrong plan and the wrong charge. I'm ready to just cancel at this point. Tried to call back to report and know I'm in a queue to be called back. I need a call back at **. From day one I'm already dissatisfied.

A/C not cooling; called to place claim and was not assigned technician for more than 24 hours. Called Choice again and explained we were seniors; wife a cancer patient on oxygen and was told by customer service they are not an emergency responding company. Later assigned technician for one week later. I called technician and he responded the next day. Looking for another Home Warranty Company. Done with Choice.

Another technician had been scheduled to arrive, but we did not receive his notification, perhaps a problem with his phone number being from out of state. This was rescheduled for two days later with a technician having a local number. He and his helper arrived on time and spent three hours working on the drains. They were courteous, succeeded in removing the clog, and cleaned up after themselves very well.

Follow up was a key factor in my decision to go with Choice. Adam was very knowledgeable about the product and help navigate me thru the process. Very satisfied with my Choice. I will refer business to the Choice family. The policy was electronically delivered to me as promised as soon as we got off the phone.

Our refrigerator stop cooling. I called Choice Home Warranty and within minutes a repair company had called and setup an appointment. What a relief. We would not have known who to call. When the repairman arrived, he quickly diagnosed the problem and replaced a part. Very pleased! I would highly recommend Choice for any homeowner.

Good discounts. I was able to receive a very nice discount and I'm still entitled to more discounts. Other companies I spoke to didn't have these many discounts. I will recommend Choice to all my friends. I was referred to Choice Home Warranty by a friend who I work with..

The technician seemed to be more concerned with collecting the service fees than he was with finding the problem with the unit. There was a leak in the unit and he was able to find it. This same company “fixed” my unit in 2021. That’s too frequent to me. The job was not completed because the technician had to wait for approval from Choice Warranty which didn’t happen right away. Therefore, I had to endure the 90 degrees weather an extra day without air.

I submitted my request online to Choice Home Warranty and they responded the same day with appointments. They set me up for the following day which I was unavailable for. I rescheduled with both companies, and they were able to come on the day. I was available. The technicians were very knowledgeable and able to fix it the same day. Thank you.

The technician discovered that the dryer did not have power due to my breaker being off. Since he did not have nothing to repair, he decided to switch the door on the dryer to the opposite side to make easier accessibility for us. He was courteous and nice. Although I could have saved on the service fee, the technician was deserving of it because he went the extra mile.

Fridge not getting cold so tech refilled gas and now ok. Prompt response and service and very professional technician. Was very happy with the way claim was handled except. Prefer human interactions. Please look at making it easier to get to a human consultant.... Was better than last time when no one told me countertop microwave was not covered. Please look into that as I would not have proceeded if I was told that. Regards, Steve **.

I had a ceiling fan broken & was told that if I wanted the same one to be replaced to purchase it myself & would be reimbursed up to $70. I did that & I am rejected to get reimbursed. No reply yet to why & I’m still waiting for a call back.

I was given a repair number and company. Safa Garage LLC responded, they heard the urgency in my request and called me back to say, "We will be there in 45 minutes." They came and opened the door. Made necessary adjustments in a timely manner. They were polite and professional in their response. Really appreciated how they made my job a priority because I needed that type of response.

Initially scheduled a repair on A/C, but due to high Temps and technician unavailable for over a week, I canceled. After thinking things over, I decided I was acting on emotions, so I scheduled a 2nd request which is still pending. I'm hoping it can be rescheduled real soon. At least Choice is trying.

The technician evaluated the refrigerator's malfunctions and quickly assessed the parts that would be needed. He required very little time to finish up, gave me an accurate assessment of the additional work required and told me when I could expect further information about completion of the repairs. He seemed very knowledgeable about the make and model of refrigerator.

Choice always comes through! Their customer service is great to work with and they always get a technician out to resolve my issue quickly. I am on my 7th year with them and very satisfied with this home warranty company. I have recommended them to many of my friends. I have never had an issue to this date with resolving an issue.

Yes. Every technician that has responded has been professional and courteous and have been very knowledgeable in the area of expertise. Without without hesitation, I will gladly recommend Choice Home Warranty to my friends and families alike. They run a very professional business. In every instance they have arrived within the timeframe they've stated. They are unlike so many other businesses I've encounter. Professional friendly prompt and courteous.

Jeff was friendly and knew his business. He made a temporary repair on a torn fan blade (two motor nuts had vibrated off and allowed the blade to contact the condenser coil) to get us back with a/c service with some extra vibration. He said he would order the new fan blade assembly and call us before he installed it, probably in 7-10 days.

Agent was very informative. I was satisfied with the terms. Having a warranty will give me confidence should I need to call for assistance if I have a break down. Happy that so many items are covered and can be repaired or replaced. It appears like I have a good deal.

The claims process with Choice is easy. I call them to put a claim in but sometimes I do it online and they call me pretty quick. Choice Home Warranty even sends me an email and then they'll say that they're getting in contact with someone and they'll get ahold of me as soon as they find somebody to do the work. Sometimes it takes a couple of days for them to find somebody. But the rate increase irked me because it used to be $60 and now they jacked it up 75.

I had a refrigerator, my stove and dryer fixed. The technicians were very professional. But when I had a problem with a ceiling fan, Choice would not cover the one I had. They would only do a contractor's type ceiling fan. So I spent $300 for my ceiling fan.

I was just calling to extend my father's plan in NY. But after speaking with the rep he convinced me to add a plan to my house in Virginia. He was very understanding of my concerns about the delay in services and broke down all the new changes the company has implemented to improve the quality and timeliness of their services. Very informative, detailed oriented and he gave me a good deal for a 3.5 year term. I started the call quite annoyed but ended up becoming a customer.

Choice Home Warranty (Melvin) provided me with excellent explanation of service they provide to my family. Best of all, they provided me an awesome price. I now have peace of mind that if anything happens to our home, it's covered. I hope I would not have to use their service, but if I do, it's covered. My service advisor Melvin was able to answer all related questions we had. Thanks

When you are talking to a foreign person they don’t understand the English language. And you can’t hear because there is so much background noise. I filed a claim because I have a plugged up kitchen sink the girl who took the info said I will get an email when someone will show up. It has been 3 hours and no email. I guess if we want to use our kitchen sink I will have to call a plumber. So much for your fast service.

The tech that repaired our washer was very knowledgeable. He knew exactly what the problem was. Very courteous. Very efficient! Repaired the washing machine in a timely manner. Had the part on his truck. Gave us suggestions to prevent the problem in the future. He was polite! Came the same day the request was submitted.

So far so good. John did a great job and answered all my questions. Taking my payments was easy... With that said I will have to see how you really perform. I am hoping that you can live up to your reviews. Hopefully I will NEVER have to make a claim but is good to know that I do have a safety net should I need one.

Friendly, know his job and will write down offers, the best prices that they have to offer you with no pressure at all. It would be up to you. A great job. He gets all five stars. Thank you for your help and great offers you were offered to me. Again thanks and great day.

I saw an ad on Facebook and decided to check out Choice Home Warranty. After reviewing the offers available, I chose the offer I wanted and filled out the form. A very nice representative called me and helped me through the process of verifying everything including cost for plan and service call fee.

Need to make sure they call ahead. Got lucky. When he showed up someone was available. I made service call late in evening. Didn't not expect someone the next morning. Was glad he came out quick but needed a heads up. I did not see my email that was sent out at 2am until I got to work. So better communication please.

The repair personnel was great to work with and knowledgeable along with showing experience in his duties and polite. They were also great advisors on how to prevent any further incidents concerning future happenings. I would definitely recommend contacting them for future issues. I was very pleased with them adjusting their schedules to address my problem with the understanding of my scheduled appointments.

I have had a stroke, and my speech is altered. The customer service associate that assisted me was so friendly and professional, made me feel like a valuable customer!!!! I only wish that other businesses would follow your wonderful service. Made me feel as though my disability was nonexistent. Hats off to your human resources department.

Fast service, nice customer service. Fast email response. Claim people are very attentive to my needs, and sending confirmation of what the issues are about a claim. T Ae service people they send out are very polite and fast to handle the issues at hand. And if parts are needed they get it right the first time to get the job fixed and working properly.

The technician knew exactly what he was doing. He was on time, polite, but straightforward. He gave me an accurate quote on the additional work that has to be done to bring the installation up to code. He submitted his report to CHW that day and the work is scheduled to take place much faster than I had anticipated.

The person who came was very professional. Did a great job. I would use him again. He knew his trade or way around the a/c unit. Made sure he keep his area clean while he was working and after he finished. He was well manner. I think he should be used for this area as far as a/c go. Also he showed up for the job on time and called to let me know he was coming.

I had plumbing issues in my bathroom, I raised a ticket within couple hours. I received appointment notice for next day. Professional company was assigned to the task. The guy was very knowledgeable and fixed, he also replaced one of the things that was old. Definitely recommend vs going out and finding on your own.

I put in a request for repair on my AC. It took two weeks for Choice to get someone to come repair it. It was 105 degrees outside during this time. Choice said they had a hard time finding a company to schedule the repair. The company that did come out was very good and thorough. Communication was great with them.

I purchased Choice Home Warranty because it guaranteed that a request for service would be made within 4 hours. Initial request: Aug 11. Inspection: Aug 15. Repair: Yet Unknown. Information available: None - even though it says there is an update on the website. There's not anything valuable there. This is simply Unacceptable. At this point, I would never recommend this company.

Don't like your customer service line. I was on hold for exhaustive periods of time and it took me two days to get someone to speak to. Don't want to speak to a machine that can't answer my question(s). Probably won't renew with you because of that. ____ The technician was excellent.

Very Professional. Knows what needed to do to fix my problem with my unit very satisfied. Thank him again for fixing my unit very neat. Told me what was my problem fixed it very fast. Told me what was making my unit was leaking water thru the water drain. Fix it now the leak is fixed. Thank Choice will recommend your company to my family and friends. VALENTIN **

Filed my first claim ever and the denied it and tries to say that it wasn’t considered “normal wear and tear" and that’s exactly what it was. My water system was weak and it was due to build up and severe clogging the system which is considered normal wear and tear and they said it wasn’t. Absolutely terrible experience! Beware people!

I received a phone call from my assigned case worker, ShaMila in regards to my open case about 2 faulty air conditioners. She was very concerned about getting all the information correct about our units. She was very helpful and still remained very professional. It was actually a pleasure speaking to her and knowing she will do her best to help us.

Choice Home Warranty pointed out something I had missed from a competitor. I bought the policy before I was sent a copy of it. One of Choice Home Warranty's competitor's policy stated at the bottom of their contract that you needed to provide maintenance records and pictures of the appliances in question or only a $150.00 payout would be given at most. Thank you to Choice Home Warranty for knowing their competitor's contracts and pointing this very important detail out to me which will save me many dollars in the future if my appliances begin to fail. They are old but still working. I pray every day that they keep going, but I may need Choice Home Warranty any day now and $150.00 does not replace or fix appliances today at that payment price, especially on a fixed income. Always read the fine print. It may save you thousands in the near future. Thank you Choice Home Warranty for being so informed.

My customer service representative was very helpful and awesome. While he tried to get me many deals I just could not pay a big lump sum and he didn't push. So glad I switched to Choice. Thanks so much for all the help and understanding with the call center. I am going to spread the word about Choice.

We are coming from First American and I do like Choice a lot better. My only complaint is that I don’t like how Choice just makes an appointment and you have to rearrange your whole schedule to make sure your home for the repair. Other than that Choice has been great.

We have been pleased with the service companies sent to our home. They have been professional and reliable. The service company reaches out to us within a reasonable time and they accommodate our busy schedule. They are companies we would use again and felt comfortable having inside our home. We would recommend this company.

I have used Choice Warranty for maybe 4-5 different claims including AC compressor. All were taken care of very well. They replaced the whole compressor. Unlike my previous warranty company I did not have to call again and again. Everyone is hesitant when it comes to dealing with warranty claims, in my case it was all smooth. I recommend Choice Warranty!

The young man was very nice and helpful. We are seniors and needed help figuring out what we needed. It's nice to have friendly people on the phone. We appreciated his attitude. Looking forward to good service and long relationship. Hopefully we won't ever have to use this service. If we do it appears they respond well and hopefully have a good response.