Choice Home Warranty Reviews

Our technician, Shan from AFS, was very prompt, reliable and knowledgeable. He actually had to come to our home three times to try to fix our refrigerator/freezer, but had to turn the decision to replace this appliance over to Choice. He explained exactly what needed to be done, and when this failed to correct the problem, explained our next steps.

My plumbing issue was attended to on the very next day. The only thing I didn't like was the fact that they told me that if the issue was outside it wouldn't be covered. Plumbing is plumbing, inside or out. Overall, I am pleased that it was handled quickly and that they didn't keep me waiting for a week.

Dryer would not heat. Made a call to Choice Home Warranty to put in repair request through their automated system on a Saturday and the service man arrived at our home around 4:30pm on the following Monday. We did not have to wait long for the service. We were very happy with his service.

The technician came out, looked at our washing machine, and knew exactly what was wrong with it. He ordered the parts they came in and a week later he installed the parts and everything worked and it was fixed. The technician John was very professional and polite and got the job done the first time around. I definitely like to have him back again if needed.

I'm dropping Choice Home Warranty. They're not worth a crap. I had to put in a new air conditioner about a year and a half ago. It was about 110 degrees. So, they came out, found what my issue was, and fixed it. They were a Choice repair company that I had used many times. And because it was air conditioner, they fixed it. We called it in after they fixed it, and Choice said, “Oh, we're not paying any of it. You need to call before.” I don't like that kind of crap. I've had Choice for a long time. I found out that by the time I pay the premiums and by the time I pay the service call, and then I have to turn around and pay for parts, because they say, “Oh, your part’s 10 years old,” which happened to me a lot. Where I messed up is I've got one of those five-year deals with Choice.

I am very happy with the service and the technicians were professional and polite. But the times I received from Choice Home Warranty wasn’t the times that they were available to come and repair my appliance. This caused a little confusion regarding when I should and should not be available. But again the company that did the repair and the technicians were very professional and very polite.

I got a call from the Rep. explaining me the benefits after I got registered. He walked through the contract and steps to get services. He explained various options and enabled me to choose the right one. It was a very pleasant interaction experience. I would recommend Choice Warranty to my friends.

Placed the call for our request for service and was contacted by a representative to take care of our issue. When a technician arrived, he evaluated our situation and explained the process for repairing our water heater. I just received the email of the approval and accepted it including our fee for replacing the water heater, now waiting for the date and time to be set for the work to be completed.

Your company decided to replace dishwasher instead of repair. Dishwasher is top of line Kitchenaid and not very old. Company only is reimbursing $357 for replacement. I have paid $65 for copay so basically I am only receiving enough for installation of new dishwasher. This is totally unfair and unethical. The cost of replacing the appliance is over $1000. I am very dissatisfied with your company and will not be renewing.

They don't care about your situation. I had plugged toilet and they scheduled a plumber for the following week. CS would not look for a sooner date and so I was left to work with Home Depot to figure out a solution. I ended up using a caustic cleaner which I was advised not to use anymore.

Just submitted my first call. Everything seems to be good, you located a technician and made the appointment. It would be helpful if you would check to see what dates and times I would be available to be present for the repair. Happened to luck out this time as I didn't have any other appointments scheduled for the day.

Extremely happy with my technician that came. However at this point I am not impressed with Choice Home Warranty. I am waiting on response from management, I have had other home warranty companies and choice warranty so far has been the most difficult company to deal with. At this time I would not recommend this company as a warranty company to have. My fridge has been broken for over 2 months and still having to fight to have it covered for something that is clearly not at our fault and is stated in the report from the technician.

I filed a claim 8/29/24 on my central air conditioning system. Scheduled 4 times with two different companies/technicians who did not show up to look at it. Every time I call.... same song and dance about rescheduling. As of yesterday after another "no show" I cancelled the claim. Hell, it's almost winter now!! Very unprofessional and unacceptable home warranty company.

I was pleased with the service provided by the Air Conditioner technician. The response was quick and technician was nice. Air Conditioner is working nicely and the house is comfortable. I would recommend Choice Warranty. I have used other companies that I was not satisfied with. Thank you Choice for your promptness.

Very quick to respond to our request for service, assigned service company, Hometown Appliance Repair in Pontchatoula LA contacted us & set an appt. for service diagnosis. Ron, the tech assigned, was very professional, polite, knowledgeable, informative, respectful of property. Ron completed a thorough diagnosis & fully explain what the next steps would be to complete the requested repair.

I was told (before i renewed) that the filter was covered and would be replaced. "They keep filters in the trucks". So when the guy showed up he not only didn't have any filters but if he had would charge me for it probably more than the store. So he did NOTHING but charged me 75 dollars. Will not be renewing with Choice.

Technician was great at resolving issues with Washington machine. He was able to fix the problem in a very short time. He was very neat, organized and efficient. He was very knowledgeable about the equipment he was working on and gave me good advice about the care of the machine. I would be glad to use him again and if I ever experience another problem.

The technician that came to the house was fantastic. But Choice's personnel was awful. They denied a claim that was the same as a previous claim. Then tried to “cut a deal” with me on the phone. Threatened me saying they would not approve my claims anymore if I decided to cancel my police. Overall, I am very dissatisfied with the customer support and case managers for this experience.

They say they cover everything till you have a problem and they will find a way not to cover. So disrespectful to clients. In one my claim a simple kitchen clogged. They could not go to the vent in. The room where 100% of plumbers go.

I'm customer of Choice Home Warranty for 7 years. Excellent service! Quick response and hassle-free claims process. The warranty coverage is comprehensive and worth every penny. Especially would like to appreciate it the case worker Norvette Taylor for her friendly communication. Overall a wonderful experience and would recommend to anyone.

I called and reported a leak in my roof. This is the first time I have filed a claim. I was assigned a claim number right away. Within hours I received an email stating a technician would be out 4 days later to look at my problem. I was pleased with how quickly things were expedited.

I contacted Choice about an appliance issue by email and received an appointment in less than 24 hours for the repair. Repair company was on time and very helpful. They saw what was needed and ordered the part and received a notification for the appointment to install and complete the repair.

I thought that I had an electrical problem. I went back and checked on the problem and determined that it was not in my wiring. The refrig that was plugged into the socket may have a short. The electrical company was very good at getting in touch with me. If I have another electrical problem, I would like to have the same company. I do not care to have my review posted.

I was surprised at how easy it was to get my claim processed. The person helping me was courteous, efficient and very professional. I haven’t heard from the plumber that is used but if it’s anything like their initial response it should be soon. So far I’m very impressed with their knowledge and turnaround time.

My dryer would not heat. I did my first call for service online with Choice HBW. The process went smoothly. I had a tech at my house in just a few days. The problem turned out to be the ignition switch. The tech had a replacement switch with him! He replaced the broken switch! My dryer is fixed! I was happy with the service. The tech was polite and professional!

The first two events were just not responded to within a reasonable amount of time. One was an AC unit and the other a refrigerator. We had to call our own technician. We were very upset by how long it would take the technician to fit us in. Then he sent an email 15 minutes before they were expected for the refrigerator, to say that they needed to reschedule another 4 days later. Unacceptable. The third one is still in process. The initial response time was excellent. Part is ordered.

You want me to tell you what I think about this company, here is my respond. I think that I informed you about the crocked Salesman from Choice who canceled my account with them without my knowledge and agreement, to be able to sell my 90% deaf husband a new contract. He withdrew $950 from my checking account. They know my numbers because of automated payment for my contract with them My husband does not even remember what he was told. I was not home and I would never been a victim of this scam.

I placed a claim for repair of my irrigation system on 9/8/24. A contractor was assigned 9/90. Tuned out he didn't work on irrigation systems he was a plumber!. So I got went to your website and requested a new contractor. Got one....same story, didn't work on irrigation systems. This happened no less than 5 times with assigned contractors! The 5th one came out and said he'd give it try....but NO he couldn't fix it. It is now 10/4 and my system is still broken. Almost a month in Arizona 100+ temperatures daily, I have lost palm trees and plants totaling in the thousands! Worst customer service I have ever run into. You assigned Plumbers to do a landscape project "5" times. I will not recommend Choice unless this is rectified immediately.

Next day response and diagnosis from appliance repair, Great! Why the wait to approve repair? Ridiculous! Not asking for a new appliance, just to fix it. Can't give a fair review until we know how long before repair approval and finally repaired. Hopefully will get fixed within a reasonable amount of time and will happily give better review. Until then best I can give is 2 stars.

The service is unbelievable. If you are looking for instant support for your home appliances, air conditioner etc., this is the place to sign up. I had a dryer issue with noise. They had someone at my house the very next day. The company they hired to fix my dryer was a 10 star. He not only fixed my dryer but found another noise after he left and he was back in 2 hours to take care of the 2nd issue.

We had a claim 9/29 for a plumbing issue and your communication and updates were the best. The service tech sent 4 Ds Plumbing NC INC was beyond amazing. He went way beyond repairing our problem. He returned all items under our sink for two seniors. Our only problem every time Choice asks for feedback on service it says link expired even when it's less thn 24 hrs from repair?

From start to finish everything was smooth and easy. I called on Wednesday and am sitting in cool air today, Friday. The repairman was great as well. I was given a timeslot of 11am - 3pm. He texted at 11:20 that his ETA was 11:45 & he was here at 11:45. Took about 10 min and I am good to go. I would definitely recommend CHW to anyone who needs a GREAT home warranty!

The technician was wonderful. On time. Fix my problem. The reason I give three star is because my fee is not clear to me. My contract says $45 service fee but when I go back to my online account, it stayed at $60. Have tried to contact the support team, but no reply so far.

I described my issue in detail in the claim form. The claim was approved. When the technician arrived, after a three hour drive, he was told that the repair was not eligible and he relayed that to me and said that I owed him the $75 fee anyway. I said no.

Technician was very friendly and professional. Provided photos and gave recommendations. After consideration and discussion with my husband about the recommendations we will contact the same technician to complete the work.

The technician was here 30 minutes after I filed the claim. Unfortunately the garage door wasn't covered by Choice. Only the remotes but I paid the technician and he fixed it. He was excellent. I thought my garage door was covered. He replaced my rollers and bearings and rebalanced door. I was told by the guy who sold me the contract that it was covered. Apparently you really need to read your contracts.

Nick was wonderful, texted to communicate like I requested due to Verizon nationwide outage. He was very thorough. I do have Nick coming back today to replace the broken toilet seat, he didn't have one in his truck. My question is that I received a notice that part of my repair wasn't approved? I don't understand this since the service has been done! I've never had a disapproval from a home warranty company, I've paid for 3 years in full. I'm now questioning this decision! I think that I deserve a phone call to explain this not just a casual email!

Even though the hw heater tank is being compromised and creating carbon monoxide issues the claim was denied. It still heats but it’s a safety issue and should be addressed. The technician agreed that it is an issue that needs to be addressed. I have appealed and waiting for a response.

I had a few problems wrong with some sinks, and my bathroom is at home, and Choice representative helped me walk through them with ease. I felt fully satisfied with experience I had with Choice representatives. I would recommend a friend and I would love to do business with Choice again.

Being a consumer of CHOICE for many years, some of our encounters have been outstanding and some not. I try to understand that CHOICE is dealing with many different customers with different personalities, but CHOICE is not giving their service FREE. Point of contention (not in order): 1. During the course of a year, I may call upon different service people to perform various jobs and when the need arises to call CHOICE, I would like to recommend a provider that I already done business with and was satisfied with their product. I have NOT ALWAYS been satisfied CHOICE's pick. 2. Being a common user of any type of service I expect honesty and straight talk of the problem. If it can be repaired fine if not replace the unit as stated in the contract REPLACE, not giving the consumer a check and have them acquire the replacement.

Once I filled out the form requesting help with a problem, there was a quick response by Choice Warranty establishing a tech to visit my home and inspect the refrigerator for the problem. He was courteous and professional, ultimately recommending the replacement of the ice maker. In less than 2 weeks from beginning to end, I had a working ice maker again. I am very pleased with the service offered by Choice Home Warranty.

Jovany ** Has been a great consultant. From the first phone call I asked him to assist me and “speak plainly.” He helped break words and terminology down so that I, as the consumer, understood what I was really purchasing. He took the time to find the best plan to fit my needs and budget. I felt truly heard and satisfied. Thank you.

Refrigerator was very old, so received check to replace it. They could not find a plumber, so I got plumber without their approval, so they did not re-imburse me for that plumber. Kitchen lights was fixed by technician they sent. Oven - sent in claim about oven today. Just received an email stating a technician will be coming Monday 10/7/2024.

The process is easy, HCW is always responsive and quick, I have always had easy and smooth transactions. This time my microwave went out, it has no power. I spoke to an automated machine and my appointment got set up in no time at all. Technician coming the very next day. I appreciate the speed in response.

Someone rates Choice Home Warranty "Best" but that just isn't the facts. NEVER TRUST CHOICE HOME WARRANTY. THEY WILL SCREW YOU!!!! What Choice Home Warranty did to my Lennox 2 Speed High End HVAC can only be compared to someone bringing in a Rolls-Royce for an engine change and the dealer put a Volkswagen engine in it. Below is the last Communication with Choice Warranty. I have a Lennox 2 speed Compressor HVAC with a variable speed fan and my evaporator coil went out.

I had trouble with my air conditioner and I got it fixed quickly and everything's working. The technician was knowledgeable and did the work well. I’ve been with Choice for about three years and I enjoy it. They've done what they said they would do, and that will influence me on whether I will renew or not at the end of next year when it comes up.

Just joined Choice Warranty today. Gentleman I talked with Anthony was very friendly and explained everything I asked. I pray we have a long working relationship. After if I need your service I can then be willing to give recommendation for your company. Hope I do not need your services for a while. Have a Blessed day.

This by far is the best home warranty company, I was with AHS for over 20 years and they would take forever to send a repair person so I would have to pay for the service out of pocket and they would never refund me. My water heater went out and it was going to be 2 weeks before repair person could come so I paid out of pocket and hoping they would refund but they did not. I have called Choice and I have had a repair person at my house the next day and every technician has been wonderful. This is the only home warranty computer to go with.

Efficient and Professional. Quick process and the gentleman I spoke to was very knowledgeable, had an outstanding understanding of American Home Shield vs. Choice. Service calls are $75 vs the $100 I was paying. AHS had a limit on HVAC/Air Conditioning vs zero limits with Choice. Thank You. Thank You. Thank You.

Person on phone very helpful and very professional. I was treated with curtousy and respect. Person went above and beyond to get me the best deal possible. Information promised arrived on time. Person even allowed me time to consider all options before closing. I would highly recommend Choice Home company.

I'm not sorry that I purchased this home warranty. At first I didn't think I would need it but then I had an event to occur, and boy was I glad I had it. They were swift to get me an appointment and I didn't have to call around. So far I've disagreed with only one of their decisions and had a bad experience with one of the contracted vendors but other than that it been nice to get repairs done quickly. Oh, and do review what's covered and the limitations; it'll save you a lot of grief to know what to expect.

Thanks to Miss ** for excellent service I received this morning. Miss ** was extremely helpful in solving my problem. She was very nice and polite straight to problem with a solution. Miss ** understood my situation. She handled my problem in a very respectful manner. My Wife and I were extremely impressed with the way she treated us. She a very professional individual will to go the extra mile to help.

Because of my remote location (a far drive for the workman) I had to learn that Choice and the workman needed to upgrade who would be notifying me of the change from a Monday to the eventual day, Thursday. No problems, all happy and civil, I very much appreciated all the efforts to get the work done. The man, Seth, was very pleasant, reliable, efficient, and thorough, completing the job earlier than I'd anticipated.

Being new to CHW, I haven’t had opportunity to use the service yet but I was extremely impressed with the Account Manager, Anthony. He was very friendly and professional. I’m pleased so far with the plan and the price he quoted me and hope the service is as efficient should I need to use it in the future.

The rep was polite, efficient and scheduled my appointment within a few minutes of my claim. I have always had good luck when dealing with Choice Home and will continue my membership and referrals to friends and neighbors. Great service. Luckily I will be available on the date and time scheduled and look forward to my appointment.

I would not recommend this warranty in regards to washing machine issues. My washer needed replacement and it was some years old. I was only given the value from years ago. Thus to get a new washer I will have to come out of pocket. I have used this warranty before with different results.

My husband and I were gone from the house for a few hours on Tuesday, and when we returned realized our air conditioner had gone out. We placed submitted a claim with Choice, and was given Saturday as first available. I called the AC company and they were able to get us in the following day. They came out, need new system, warranty company approved that day. Waiting to hear costs associated with the fix, and when it can be installed. So far, impressed with how quickly things are moving...More to come.

Technician took the time to diagnose the problem and had the parts with him to repair. Previous repairman was an obvious rookie and replaced a key furnace fuse with incorrect amps. This caused a component to blow on the circuit board. I will request the Sears repair tech for an HVAC issues I have.

First time contacting CHOICE H. W. for service and it was great! I did the claim online. It only took me 5 months or so. Within a few hours there was a message from the technician scheduling the service. The very next day 7am, a technician texted me to inform me of his ETA. The technician arrived exactly at the time he gave me. Performed the repair and done! Very professional and attentive. Very pleased with this service.

Technician was able to come out earlier than initially scheduled, which was a plus, for me. Normally I have to wait for a diagnosis to be submitted/approved before the work is completed but he was able to fix everything while there.

Choice responded immediately to my service need. The technician that came to my home was professional and very knowledgeable. He repaired my appliance and we are grateful to Choice. It takes a lot of stress away knowing we have coverage for our home. Thank you for providing quick and complete customer service.

Our dryer was making a clunking noise. The contractor came a day earlier than scheduled, methodically checked until he found a loose screw causing the problem. He was professional, neat and friendly. We are very pleased with this contractor and with Choice. Even though, Choice takes repair calls automatically, they are efficient and respond quickly.

Technician was friendly and professional. Found problems with the washer and repaired it. Technician arrived at time that was specified. Problem was resolved very quickly. Technician explained what the problem was and showed it to me. Technician showed me where the water was coming from, Tested washer after repair and and the problem Was gone. Would most certainly recommend this contractor for future jobs.

I was pleasantly surprised with the customer expert experience I had last night. I’m calling to reopen the claim. I had to speak to three people, all very pleasant and knew what they were doing. The last gentleman was able to help me get the claim open again. All the agents I spoke to helpful and it was much appreciated.

Liberty Drains did a very professional job. He came in. Diagnosed the problem and had it fixed better than new. Justin is a very knowledgeable and responsible person. He called the day before and gave me an approximate time to arrive, the day of service he called and was very prompt.

I've had very good results with Choice Home Warranty and the techs they sent out were fabulous. I've had to have one appliance replaced and that took a while. But other than that, everything was good. They recently came and fixed my washing machine. It was a new washing machine and I didn't notice for quite a while that it wasn't agitating because I don't stay in my laundry room after it fills up. But it's working fine now.

Kyle did not an excellent job- the policy benefits and his presentation won the deal for us- he answered every question in detail, no hesitation - we signed up for 6 year plan- I got a good vibe from Kyle. he represented your company well without talking down about a competitor - I gave him a couple scenarios about a service call versus actually having an appliance fail and who pay what...All in all to repeat the combo of Kyle and the Policy benefits sold us

I've been with Choice Home Warranty for at least 10 years and I've had no problems. The technicians they have sent have been very good. Last week, my dishwasher stopped working and because it's so old, they're going to replace it. They gave me a credit at Lowe's to buy a dishwasher. I've been happy with Choice and I just renewed for another three years.

We've purchased houses before and the home warranty is offered when people purchase. Choice Home Warranty is terrible. At first, they were okay. They took care of the first claim with no problem. After that, we had a claim and the service technician that they supplied us was not very professional, thorough, or prompt. Choice strung us out for weeks and months on the claim and never finished it. That was all I could take. I canceled several months back, and I'd tell people to stay away.

Young man who helped me was clear. He explained everything to my knowledge, and I felt secure, allowing him to charge my account. His name was Clarence, and he explained everything that would be covered by the plan, how much it cost and what each individual visit would cost. I was satisfied with his answers and made the choice to use Choice. I have nothing further to say on the subject, I believe I have make myself perfectly clear.

We had water leak underneath a wall and the possible damage to the dry wall. If the leak continued, the damage could cost us >$10K to repair. Choice Home Warranty (CHW) technician came and diagnosed the problem that did not relate to water line plumbing, instead it related to the condensation water from the AC unit. Subsequently, another AC technician from CHW came and clearly identified a 'block' that prevented the condensation from draining through drain line but seeped under the wall. The technician employed high pressure blast and flushed out the line to remove the block and thus enabled the draining of condensed water. Everything is operating well now.

The gentleman came out with his stool bag ready to work. He knew his job and did it well. It took no time for him to repair the dryer and he also gave us a tip on how to maintain and prevent breakdowns. I would highly recommend for service to my washer and dryer anytime. Recommendable!

Finally got hot, clean water on Oct 1. Claim initiated in 9/13. First technician came on 9/17, drained tank and stated it needed replacement. Choice agent called and suspected tech had filed false report, including 3 trips and a pipe replacement. I confirmed his suspicions. Second tech sent on 9/24. He confirmed replacement needed. Choice agreed and scheduled purchase and pickup by tech, Tech came on 9/28 and installed. He left, thinking new heater would heat up by evening. Never heated up.

No heat from dryer. Called Choice Home Warranty. Replied with a week date of service. Returned call stated no cancelations, asked to find another vendor which they did. Really happy with service. From their customer service on phone and their service technician, Great service!!! Good communication skills, very polite, I would use them again.

Our master bedroom toilet flush stopped working. We made a claim with Choice Warranty and they had someone out within 2 days. The plumber texted us the night before to confirm the time they would Arrive, and we’re on time the following morning. The plumber was friendly, understood the issue and replaced the part within minutes, made sure everything was working. The plumber (Mitci Plumbing) also cleaned up after themselves and made sure the job was done right. Great service!

I am very pleased with the service provided by Choice Home Warranty. A service call was issued the day after I submitted my claim. The repairman was very knowledgeable and completed the repair in a timely and professional manner. Pictures were taken before and after the repair. I will recommend Choice Home repair to friends and family.

Choice been great for us. They are very fast at getting things done. I signed up last year and I had no problems. This year I have my dryer went out, they fix it. My microwave and they on it. My p tack unit when out, they on it. I am glad to have choice warranty. Our the best. Recommend them to All homeowners!!’

The service and technician were fantastic, quick, friendly, and solved both the main issue and another that would happen soon. It was also nice to have a claim completed vs denied needing to fight to get a covered service completed, like many from Choice. Auto deny seems to be how you take my money and refuse to warrant covered items.

Could not be happier with the service. I was cooking for the holidays and oven would not open. After I got in touch with a Choice representative it went very smoothly. A technician came and fixed the problem. I am a realtor and I would recommend this to all my customers when buying a home.

For the first time since I’ve had CHW, I had a timely response to a need for service. I have been very disappointed that CHW does not have adequate coverage in my location. When I’ve tried to schedule service on my own for reimbursement by CHW, I’ve been told by local companies they do not like to deal with home warranty companies. As a result, it's very unlikely that I will renew when my current policy term expires.

The tech that was sent was very helpful in making suggestions but made it clear that the warranty did not cover the storm drain. I wish that the warranty covered more. Terms in the contract did not make that clear to me. However the tech did offer some suggestions for perhaps tackling the issue.

Contacted CHW on Sunday, company/time assigned same day. Bright Star was assigned, workman came on Tuesday at scheduled time, had part and problem solved. Henry assigned worker and I give him five stars. I was pleasantly surprised with timelines of resolution, and very happy with Bright Star. I was a bit skeptical because of some online reviews (they were not recent though).

Felt the length of time to replace the garbage disposal was a bit since I had water actively dripping underneath and onto my cabinet. The technician, I believe his name was Jerry, was absolutely wonderful. When he received the replacement garbage disposal he came back and only took a few minutes to replace it. He was also quite efficient in diagnosing the problem.

I had a leak in my house. Ran under the wall and was flooding the hallway with water. It was assumed by my own research that a fitting on the shower side was leaking, upon arrival, Justin with Liberty Drains took the time to listen to the issue, then took one look and said it was likely it was the tub spigot! He was right!!! 15 minutes later the entire job was done. Even used a snake cam to check and make sure the shower faucet was not leaking, giving me peace of mind. 10/10, 5 stars. Thanks, Justin! Zero leaks since!

The system were not check out properly. Only if you had disconnected the A/C unit from the main switch it will never trigger off, The main breaker is good. I'm very dissatisfied with the experience Uptown Heating. Would like a refund for the service and please send someone else out. Thank You. Mr. **.

Getting things done with CHW is always efficient and a great customer service experience. I was able to submit a claim online on a Sunday night regarding issues with my garage, and by Tuesday the issue was resolved. That has been my experience with CHW since my policy was started. Great and efficient service.

I have tried several times to get my heating repaired. I have not heard from anyone. I had one appointment 4 weeks ago and never showed. I asked for a supervisor to call me. They never did, I am turning this over to my lawyer to represent me on false advertising if I don’t hear from anyone. I am also making a copy of this email to send to my lawyer. Thank you.

The only issue I have with service is timeframe it took from calling in work order to job completion. Seven days in my opinion is not acceptable for “home warranty”. Choice Warranty needs to step up their game in regards to customer service. Choice is basically a referral service in my eyes. I had to reach out each time contact was necessary, Upon arrival to my home, technician was friendly, professional and worked quickly to address and fix concern,.

The ease of submitting a new claim online is phenomenal. Am a disappointed that I have yet to be assigned a CHW Technician. It's been more than 24 hours. This is in regard to a Kenmore washer. In the past of using Choice Home Warranty, for broken appliances, whoever the assigned CHW technician was, I was pleased with their expertise.

The repair rep you sent out needs to be replaced. He was unreliable. He would say he be out 2: o'clock would not show up till 8 or 9 and would stay till 11 or 12 pm. Also would want to be paid before any work was started and always wanted cash. Very unreliable. Would not want him back.

Didn't even finish checking all the boxes online, was wanting additional coverage for possibly a 2nd fridge, etc... and my phone was ringing. Yes I got a policy but I feel I may have wanted to add some things. Lay off on calling every 10 minutes. It's annoying like telemarketers are.

So far so good. Initial process was fast and easy. However, I would rather set up the appointment with the service company instead of the service company telling me when it is. Might not be convenient. Also the final review will depend on how the oven works after the repair.

OMG - I could write a damn book on the corrupt work practices they have at CHOICE. Please think twice before paying your membership to this company. They have a book of excuses for any problem. It will be cheaper to call a technician and get your stuff fixed yourself. You don't need these middleman.

Jared really was good going over all the policies and the one I received was the best one for me. Thank you so much and now I feel good that stuff is covered now. I really can afford the plan on this, since I'm in a fix income. Thank you so much Jared.

The Customer Service personnel was very knowledgeable. He was able to answer all of my question. Outstanding service. Thanks ELIJAH. I appreciate your help****. I was given options as to how I could pay to get lower rates. I accepted to take the three year option along with putting all 3 houses with the same company. The personnel was willing to assisting me to do my house together at the same company. This prevents me from missing my monthly payment. I also, got a better price.

Bruce was very helpful, offered us an excellent promotional offer and was very knowledgeable about the products and services offered. After leaving American Home Shield for poor customer service interactions, it was refreshing to speak to a real person who was friendly to boot. We are pleased so far with the experience and anticipate being happy with the coverage.

I will never use Choice Warranty again. I am going going to cancel my contract. They are only going to bandaid the problem because it's not in their best interest to replace a 23 year old refrigerator that is not energy efficient and not working properly. Shame on them. They gladly take your money but when it comes to replacements...again...it's not in their best interest..no matter what would help their customer. I turned in a request 10 days ago and still waiting. Shame on Choice! I will tell everyone in my Park of over 1100 people and they will tell others. Shame, Shame, Shame. I am old and feel as though they are taking advantage of me for being a senior citizen.

Initial claim for my Viking stove was April of 2024. They took 4 months to find a technician that would actually show up for the job. Choice Home Warranty kept reassigning different technicians, but they all flaked out. The one that did show up with a total hack. My repairs were approved but the technician never got the parts. Eventually the "claim" on my stove expired. I had to call and file a new claim for my stove and will have to pay a new technician to diagnose and get repairs approved. I am still waiting for them to find a technician for the second time for my stove. Oh and if you happen to use their call center it sounds like everyone is in China and you can barely understand them. So good luck getting help. Do yourself a favor and hope you have to never deal with this company.

Filed a repair of Air Conditioner. They took 8 days to schedule a technician to come out. Temperatures were above 100 degrees and still are. I was lucky that later that day the unit's fan came back on and has been running normal the whole time. Didn't cancel as not sure unit was going to keep running. I'd be screaming mad if I didn't get lucky. I cancelled repairman and had to call Choice as their website has no feature to cancel online. I had to waste my time to call.

Be aware of this company. You will pay believing you will get peace of mind when something goes wrong with one of your appliances, but you will find out that after they send the tech and you pay your share, they will deny the request from the tech to order parts to fix what is broken. They will tell you that what is wrong is not covered under your plan as per some anonymous footnote. I have had both an air conditioner and a refrigerator, both denied repair because of fictional clauses to my contract, clauses that I never heard of.

Agent was very helpful with my claim about my washer and dryer. He took the time to explain everything to me. This has been a really good experience with customer service and will recommend Choice highly to everyone. I had no trouble getting through to answer my questions regarding my claim. Highly satisfied

I have recommended you to several people and I will continue to do so. The service I received on my washer was great. Very polite and professional men. They arrived and left in a timely manner. Washer works just like new.

The plumber you sent, NEXTDOOR HOME PROS LLC, did a very professional job. They were on time, wore booties to not dirty our floors, and they were very quick and efficient and did a nice job and cleaned up the area after. I would recommend them highly if you have any plumbing work that needs to be done. Thank you.

Updated on 08/20/2026: We have had Choice Home Warranty for 6 years now. Would not be without this coverage. They have always taken care of us.

The gentleman that came in response to my problem took his time and was very professional and thorough in trying to find the problem with my washer. Unfortunately he was unable to find a problem with my machine as it seemed to be fine. It was not when I went in and requested a service call. He did say that it could possibly be the pump and to call if the washer stopped draining and he would call in for a new one. He took a picture of the number off the pump. I like that he checked everything on the machine and did not guess.

I never heard of this company until my realtor referred me to them. They were very responsive. Filling the claim was really easy. Someone came out within a few days to handle the repairs. The agent was helpful, very friendly and knowledgeable. I would recommend this company to my friends. I really could have summed this up in two words. On point.

I was referred by a friend to sign up with Choice home warranty when I bought my house. They gave military discounts on deductible and have a wide range of coverage. When it came to getting things done, I had one good company come out to fix my microwave, but it took three visits before it was replaced. As for my washer/dryer, the contractor they sent out wrote up that I was the cause of the washer not working and the company did not cover the replacement. The contractor stated that I was rich and could afford it. As for plumbing, the contractor they sent out didn't completely fix my toilet parts in the tank and was lazy enough to try to make me lift a toilet in and out of my house. The last thing was my water heater.

The tech came on 9/18 and stated I need a part to fix my refrigerator due to it leaking water. It has been 3 weeks and I have not heard anything about the part or when it will be fixed. This could affect my floor. I am very dissatisfied with this service. It is making me rethink this warranty.

The company that came to do the inspection of the heater just took a picture of the unit and left without doing any type of inspection to it. And the installation is more than what the heater cost, that's it for now. Thinking of leaving the services of CHW. No more to say at this moment.

Service tech notified me when he was on the way to our home in advance. He arrived on time for the appointment. He was very professional and took his time evaluating the problems with my freezer and refrigerator. He explained what items were the problem. Indicated that he would turn the information over to Choice Home Warranty. He was excellent.

Jake was very friendly, knowledgeable and gave us excellent service! He explained all the benefits and coverage we will receive with Choice Home Warranty. He offered us a discount if we pay for the full-year, but we opted not to, but may do so next year. Thank you so much Jake for all of your advice and help!

I have filed a couple of claims with Choice Home Warranty. Each one has been done to my satisfaction. One for my furnace and one for a bathtub faucet leak. Both contractors that Choice recommended, has done a good job. I even filed a claim for an old refrigerator, but the refrigerator was so old, the parts weren't manufactured any longer. The service guy was very helpful. I have no complaints. I recommend Choice Home Warranty.

Updated on 11/13/2024: Choice understands that homeowners need and want their appliances to WORK! When they don't, well, it sure is nice to have a company like Choice on your side. They eased our expenses on a replacement dishwasher and we are very grateful they did!! While we don't often have claims, when we do, we're glad Choice is there to back us up.

Happy to take your money upfront. Unwilling to be fair and help you out when it comes time to actually repair or replace anything. Had a dishwasher go down. Took more than a week for them to assign a company to come out. The company no call/no showed. They said I could hire my own tech and they would reimburse me. Turns out, they just straight up lied. They had zero intention of ever reimbursing me. Offered me an insultingly low amount towards a new dishwasher. I have the emails and everything. Straight liars. Straight garbage. Avoid at all cost.

Excellent exchange of ideas regarding my appliance, plumbing and electrical home insurance. The agent, Kurt ** provided me all the necessary information and gave me a very good deal to sign up with this company. I'm looking forward to doing business with Choice Home Warranty and moving away from the very bad Sears Cinch company - they don't call customers to let them know when they are delayed. Don't recommend Sears Cinch. Hoping Choice Home Warranty will be better communicating with customers.

Shemar was a pleasure to speak with. Very professional and friendly. He helped me decide which plan was best for me and helped me with the other plans I already had. Thank you Shemar!!! I have all my properties with Home Choice Warranty now. They have been easy to work with.

This is my 2nd time using you to get work done under my warranty. The first time the company really did not have the parts and it took 3 weeks to get my furnace fix in the winter. Now I have a kitchen sink that has a broken pipe which means I can't use it and the repairs can't be done until the 4th of Oct and this is the 3rd of September. I also believe this is a one man shop. This is a long wait for repairs to a kitchen sink.

He explained the importance of the policy very well and what it covers. I also think it is the right way to go so I am willing to give it a try. I tried other policies before and I was not happy so I am going to give it a try.

I resubscribed to Choice Home Warranty after comparing the lack of customer satisfaction. Reported with other companies negative reviews. I was pleased with the level of customer service provided. I would recommend choice to my family and friends.

Mohab ** was / is extremely helpful and explained options for covering our home. Any and all our questions have been answered, but we have his contact information if we have any additional questions. We are thankful for this opportunity to keep our house comfortable and well-covered. I am not sure what else to say about this offer. Thank you.

Ryan was early and flexible with my schedule. Since he was early I had a meeting to run to while they were here. Choice Warranty didn’t cover my issue but tech from First Plumbing was very good. I would felt good with them in my home while I was busy with work. They were quick and gave me good information.

My only challenge was dealing w/ the machine phone system. It could not get my problem understood!! Finally I got it but you need to have the ability to speak to a PERSON when that happens - so I gave up trying to put in my 2nd issue and had to call my AC company to address the problem and now have to pay $$$!! For the fix. Not happy! Why have this service? If I can’t get through to a representative?

Overall I'm very happy with the service provided by Choice Home Warranty. They've been very prompt and helpful with any appliance services covered by the warranty. In the past, I've used them to service refrigerator, dishwasher and garage door opener. Over the years, they've gained my trust and I'd highly recommend them to my friends and family for their home warranty needs.

The repair person said they would evaluate and order the part. They would have to return to fix it. It is scheduled for almost 2 weeks after evaluation. It is a week from tomorrow on Oct 7. I like having coverage but denied something that breaks with normal use on front panel. I have checked with other repairmen.

I was very pleased at how quickly my request was put into action, especially since I did not speak to a live person, which is usually is what I much rather do. My cancellation of the request had nothing to do with the service. My son was able to resolve the situation. Thank you for your professionalism and I am sure at some point I will need your service. Stay safe and be blessed.

FRIDGE ICING UP. Serviceman arrived on time, Quickly found and fixed the problem. Serviced the ice maker, and replaced water filter. Checked fridge settings, Called to confirm and arrived on time. Neat service person. Highly recommend this company. Will continue with them and recommend to my friends and neighbors, Well satisfied!!!

Tech came out and replaced spring. This was covered but other work that was needed was not covered. Tech said that the additional work was required but it was not covered. He had to adjust the weight to be evenly managed by the tension of the system spring. Seems like this would be included when the spring is replaced. I had to pay an additional $237.

I have a 21 year old washing machine that wasn't spinning. They ordered a new belt and came back the following week and installed it, but it still wasn't spinning and was told that part needed not available and I got an email stating they would give me an e-gift card for Lowe's to replace it. The amount given was a nice amount and I'm just waiting to receive it so I can purchase a new washer. They said 30 days.

I had American Home Shield previously. It was spendy, the service providers were esteemed (we could also choose our own), and the repairs and replacements were conducted with a minimum of conflict. Not so Choice Home Warranty. From their homepage we learn "CHW offers service contracts which are not warranties.". I signed up via telephone, a 7yr agreement for $2,300, reading the agreement on-line. The wording was similar to AHS, so I felt ok with the deal. The difference is, CHW does everything in their power to stonewall, frustrate, and discourage the client.

I found myself very pleased with the outcome and resolution of me having to purchase another microwave since the control panel on my current one the parts are no longer available. Very thankful that Choice Warranty agreed with the service company that came out to fix the unit. Thank you.

The results of the word of the tech & the "experts" at CHS varied to the point of putting major repairs in a system that is already 12 years old. My email indicated that I was approved for replacement, but the word compressor was left out. Until I questioned the extra expense on my part of $1505 did I find out that you all only approved the compressor replacement.

I submitted a claim on September 7th. You weren't able to find anyone to help until 20 days later. I had to proceed with the pool closure before repairing the unit. You are not even flexible in the process when you can't find someone. I was expected to have company come out and look at the unit, then submit information and you wouldn't consider reimbursement if they fixed it before you were notified of the issue. I am considering cancelling the plan and finding another home warranty company.

The tech was good at what he does, We communicated because I’m an over the road truck driver and I’m not home during the week, spring was broken which he replaced months earlier he replaced garage door Motor, having a hard time getting air Conditioners outside unit taken care of but this guy was on point.

The blower of my furnace wasn't working and Choice put the work order in pretty quick. So, I was satisfied with that. The techs were very good. The same company has been coming out to my house for a while. I've had some issues for a while, but they did take care of it. The issue with my furnace has been going on for two years and it should have been replaced two years ago but for whatever reason, it wasn't. I had to replace the heat exchanger in it. But I don't wanna complain too much because I wanna make sure I get my furnace. Other than that, everything's been good.

When I call I have no problem getting through and taking my information about what’s wrong, only takes around 24 hours to let you know about who and when the professional will be here, when the professional got here he was kind and courteous as they should be, and finished the job in a timely manner and cleaned up his mess. I’ve had times when they have left it for me to clean up, overall great experience throughout.

Choice will do anything they can to make you pay as much money as possible to warrant your home appliances. They are less expensive than other warranty companies, so I guess it could be the tradeoff you get for paying less, but the service you get from the warranty company, not the vendors they use because most of them are honest and above board, is inferior to other warranty companies. They have a lot of loopholes that get you and you will hear the words "our policy states" or "as it states in our policy" every time you get them on the phone is there is an issue.

Choice Home Warranty's pricing is better than American Home Shield's. When I did a claim on a refrigerator, it went smoothly. Somebody came out quickly to assess the problem and take care of it. The technician was excellent.

Although our experience for the first time service Call was not satisfied, since we had to call few times and never got a call back and only notified with Email, But the Garage Door Company was very satisfied, and the Technician was professional and tried to help our issue very fast since we couldn't open our Garage Door.

Brad was very friendly, prompt, and professional while tending to our appt in order to have the washing machine repaired~ He knew quickly and exactly what the issue was, and within a short time, the machine worked again, just like new... We would highly recommend this company for any necessary repairs!! Thank You So Much. :) Sterling

Both experiences with Choice Home Warranty were in the last two weeks in Austin and they did a really good job. Victor from Steglau Corp fixed the dryer that needed a new timer. I didn't realize the timer was so vital. So nice to have the dryer running well again! Choice chooses good companies to repair things in our home. For the A/C repair, they chose Tru Air. Patrick came out to evaulate the problem. He was top notch. They are putting the new a/c handler and compressor in on Monday. We are really pleased with the companies Choice chooses and the fine employees that each company sends out to help us.

The washer would spin and most of the water was draining, but not draining water from clothes; diagnosis led to replacement versus repair. The Technician tried to recreate and actually but big towels in to spin and drain. This shows the concern for best outcome for the consumer and not just quickest solution of ordering a part, waiting to install -

I signed up for Choice Home Warranty a year ago after using American Home Shield for more than a decade. I have only had two service calls during this time, and both got denied. The first was because my washing machine was leaking. The claim was declined because they said it wasn't considered normal wear and tear even though this is what the technician told us.

The technician that serviced my refrigerator (AAA) was very polite and address the problem adequately. I knew exactly what the problem was and he answer all of my questions and explained my options. I would recommend Choice Home Warranty to my family and friends. Their choice in providing and selecting top notch technicians is outstanding.

Upon contacting choice online with issue I received appt date email the following day. It wasn't until a week later however the technician called and came earlier. Issue was my gfi outlets stopped working as well as some other outlets. Plus some other weird issues periodically occurred. Technician was very thorough in checking each issue and making appropriate repair. Plus I got a lesson in electrical issues in case issue happens again. Technician was very nice and left everything clean and spotless. I would recommend T & M Services again.

You have done a good job on placing a new claim for us. We hope that we get some good results from this claim. You guys always do a great job in getting a claim completed. I hope in the future I get good results from this claim. We hope that it doesn't take too long to fill this claim needs and make us happy. Thanks, Mr Hobert.

Efficient, on time for schedule. Completed for job. Explained situation. Had parts available. Thanks for being so prompt. Would recommend your service to others due to the above appraisal. The service man was very pleasant and efficient in completing the work at hand to have the appliance up and running. Thanks again.

Elevate Services got our appointment moved up to a quicker date! We were originally scheduled 9 days out, but they got here in 48 hours! It was so hot and our family, (especially our kids) were struggling to sleep. They fixed our AC issues by installing a new AC blower motor, promptly and efficiently. Our technician Josh was great! We will definitely recommend Elevate Services.

My claims rep was punctual and very easy to work with. She answered all my question. The whole claims process was pretty seamless from start to finish. The only snag was it took a little while assigning a service technician but after this was done they came out quickly and professionally diagnosed the problem.

Phone service was simple and excellent with follow through with confirmation email. Contractor showed up on time. Now waiting for Choice Warranty to decide the next step for repair. Hopefully, the technician and appropriate parts will come soon as the outside temperature is expected to rise over the next week.

I submitted a claim Friday night online Saturday received an email with my appointment time for Monday. The company called to confirm my appointment and called again when the service technician was ten minutes away. The technician explained what needed to be done to repair the A/C. I asked if him if had the parts and he said “Yes ma’am”.