Champion Windows and Home Exteriors Reviews
Terms and conditions
"*Buy 2 Comfort 365 Windows® at regular price and get 2 additional windows of equal or lesser value free with participation in the Yes! Program. Offer applies to all window styles in white except nonrectangular shaped window styles. Window discount without participation in Yes! Program equals 40% off. Minimum purchase of 4 windows required. All prices include standard installation. All discounts apply to the MSRP cost. No adjustments can be made on prior sales. YES! Program valid only at the time of your initial demonstration and once per residence per term. Offer subject to change. See website or a Champion representative for details. Offer expires 10/31/26. ©Champion Opco LLC, 2026 Dates the promo will be live: July 1st, 2026 – October, 31st, 2026"
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About Champion Windows and Home Exteriors
Champion Windows and Home Exteriors is a home improvement company that specializes in custom-built windows, doors, siding and sunroom additions. All its products are backed by a limited lifetime warranty that covers necessary repairs, parts and labor. You can see Champion’s products at showrooms across the country and schedule a free quote online.
Visit www.championwindow.com- Good quality
- Over 50 U.S. locations
- Highly customizable
- Can be expensive
- Pricing available only with a quote
Champion Windows and Home Exteriors Reviews
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Reviewed Jan. 13, 2026
We felt like Champion's pricing was fair, and they had a good reputation as a company for their product. Their sales representative was very good. He had to leave before the end of the meeting, and then he came back again. A second Champion person came as well. He did a really good job and made us feel very comfortable. We had Champion enclose our sunroom in both windows and doors. The work quality was excellent. The installers were clean and neat. They came when they said they'd be here. They worked through the day. They did take some lunch, which they should, but they got the job done very quickly and very well.
About a week ago, we noticed some moisture on the floor inside the sunroom, which should not have been there. So, I took a picture of it. We called Champion. Within hours, they were back with us. They came out a day or two thereafter, and re-caulked some areas. We had a very rainy, moist, nasty day, and it did not reappear. So, we are very happy with their response.
Thank you for sharing your delightful experience with Champion Windows and Home Exteriors. We are thrilled to learn that our fair pricing and commitment to quality resonated with you. Your satisfaction in our process enriches our motivation and purpose. Should you require further assistance, please don't hesitate to reach out—we’re here for any of your future needs. Thank you once again for choosing Champion!
Reviewed Jan. 13, 2026
We had four windows put in. Champion's crew showed up and they were very efficient. They had two sets of guys working on the two sets of windows. They were here for around two and a half hours at the most and we're happy with the product. We already feel the difference in the temperature in the house. Champion was excellent. It was very professional from the salesperson, Trevor, to the entire crew that came out and follow-up. We'd recommend them to anybody else looking for windows.
Thank you for sharing your fantastic experience with Champion Windows! We're thrilled to hear that the timing of our special offer aligned perfectly with your needs and that you’re pleased with the efficiency and professionalism of our team. It's wonderful to know that the new windows are already making a positive difference in your home's temperature. We appreciate your strong recommendation and are here to assist if ever you need further support. Thank you for choosing Champion for your window replacement needs!
Reviewed Jan. 13, 2026
I needed some doors replaced. I was having trouble finding someone who could do both commercial doors and residential doors. I looked online, found Champion, and I was able to book an appointment right then and there for the next day. That was very attractive to me. Plus, I like the Champion reputation. The warranty is a plus too.
The communication with them was great. They emailed me, texted me and kept in touch with me on everything. The salesman was very nice and knowledgeable. Spent a lot of time with me, helping me understand what I was getting and why Champion was different. Also, the installer was great. He made sure everything was installed correctly. It looked great and he cleaned up afterwards. Couldn't even tell he had been on site. The product also looked great once they got it in. I was very pleased. The quality and warranty are worth the price. You're gonna pay a little bit more, but it's worth it in the end. I would highly recommend Champion.
Thank you for highlighting your wonderful experience with Champion Windows and Home Exteriors. We're delighted that our online booking system provided you with the convenience you were looking for and that communication from our team met your expectations. It's great to know that both our sales representative and installer went above and beyond, ensuring you received the best service and leaving longevity and quality impressions. We're pleased the doors meet your expectations and that our warranty offered peace of mind with your purchase decision. Your recommendation means a lot to us. Investing in quality home improvements adds value and satisfaction, and we're thrilled you're experiencing both. Should you need any further assistance or have additional projects, don't hesitate to reach out. Thanks again for choosing Champion!
Reviewed Jan. 5, 2026
Our windows needed to be replaced. We contacted Champion Windows of Charlotte. Within one day they sent their representative Spencer ** to our house. Spencer was excellent. He explained everything thoroughly, showed us samples, listened to and answered all of our questions and put no pressure on us. The windows were measured and the order sent in. In less than a month the windows were ready for installation.
The installing crew, Matheus and Thales, arrived on schedule and went right to work. It was clear they have worked together as they were totally in sync. It was obvious they knew exactly what they were doing. They started at 9 and had the 8 windows completely installed by 2. They then proceeded to clean up. They left our house and yard immaculate. We are very pleased with the windows. They are well made and I love how the top windows swing in so I can clean them from the inside of our house. If you need windows replaced this is the company to use!
Thank you for sharing your wonderful experience with Champion Windows of Charlotte! We're thrilled Spencer was able to provide such a comprehensive and pressure-free consultation, making the process easier for you. Our installation team, Matheus and Thales, delivered not only professional work but also ensured your home was left spotless, affirming our commitment to high-quality service and seamless customer experiences. We love that you're delighted with the new functionality and design of your windows. Your recommendation is highly valued, and whenever you need future assistance, we're here to help. Thank you for trusting us with your window replacement needs!
Reviewed Dec. 29, 2025
This company is dishonest and does bad work. They lie, and they do not stand by their warranties. My doors are brand new and they leak. They told me to buy a storm door and all this was after the first set that they installed that were the wrong size. Total nightmare.
We deeply apologize for the difficulties you've encountered with our service. It is concerning to read about the issues with the door installations, and we regret the frustration this has caused. Your experience does not reflect the standards we commit to, including honoring warranties and ensuring your satisfaction. We would appreciate the opportunity to address these concerns and find an appropriate solution.
Reviewed Dec. 27, 2025
I purchased basement windows from Champion because their price and quality are good. The people that they sent were awesome, too. They went much faster than the timeline.
Thank you for sharing your positive experience with Champion Windows and Home Exteriors! We're delighted to hear that you found our pricing competitive and the quality of our windows exceeding expectations for your basement. It's especially rewarding to know that our contractors impressed you by completing the installation efficiently and maintaining a tidy work site. Your outstanding experience is exactly what we aim for, and we truly appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once more for choosing Champion!
Reviewed Dec. 25, 2025
With Champion, we replaced five glass block windows in our basement and garage. The quality was perfect. A gentleman came to the house, provided us with all the information, and gave us the quote. The contractors were professional and did a thorough job. It was a same-day installation. They picked up after themselves and left no mess.
Thank you for sharing your wonderful experience with Champion Windows and Home Exteriors! We are delighted to hear that you were impressed with the professionalism and quality of our work. Providing clear communication is important to us, and we're glad our sales representative made everything straightforward and transparent for you. It's terrific to hear that the installation process was thorough and that our team ensured a clean and quick completion within the promised timeframe. Your positive feedback motivates us to continue delivering exceptional service to all our customers. We appreciate your trust and look forward to assisting you with any future home improvement projects. Thank you for choosing Champion!
Reviewed Dec. 24, 2025
Champion replaced all 11 windows in one day. The quality is excellent. I went with them because they had good reviews.
We are thrilled to hear about your satisfying experience with Champion! Completing the installation of 11 windows in one day is a great showcase of our team's dedication to efficiency and quality. We're delighted you found both the installation and the product itself to be outstanding. Your recommendation means a lot to us. Should you have any more needs or questions in the future, do not hesitate to reach out. Thank you for choosing Champion!
Reviewed Dec. 24, 2025
Several years ago, my son who lives over in Ohio recommended Champion, because when they bought the house that they currently live in, they had Champion windows. His toddler threw a toy through the living room window and it was replaced. And he said, "Mom, they're good." So, I got all new windows from them as well. I also had some go bad and they've replaced those. I ordered doors, too.
I checked with somebody else on the doors and they were priced ridiculously high. I was talking to the guy that put the replacement windows in. I had a folder with the original receipts in it and I asked him what he thinks. He said the one window would have been probably at least half of what all the windows cost 10 years ago. Everything's gone up. It's ridiculous, but it is what it is. Champion is still expensive but thousands of dollars more reasonable.
I was very uneasy when I got the first initial windows. I actually had my son come over and be with me. But after that, I felt comfortable just having them come. The guy who did my replacement windows got the numbers off the old windows. When the new ones finally came, he just put them all in. He came back and measured the doors to make sure what the doors that I needed were going to be. I'm really enjoying the doors. Also, my neighbor hadn't come to take down the drapes and had overslept, and one of the guys from Champion who came in said it was absolutely no problem. He just took the drapes down to put my sliding door in. It was also a really cold day and he goes, "We're gonna make this as quickly as possible." The guys who came really knew what they were doing. They were awesome. All in all, it was painless with Champion. They are reliable.
Thank you for taking the time to share your exceptional experience with us. We're delighted to hear that you found our pricing more reasonable compared to others and that the installation was handled smoothly, even under challenging conditions. It's rewarding to know that our team left a strong positive impression with their efficiency and expertise. Your confidence in the quality of our products and recommendations to friends and family mean a lot to us. Should you need further assistance in the future, please feel free to reach out. Thank you for choosing Champion—a flawless experience for valued customers like you is what we strive for!
Reviewed Dec. 24, 2025
We had three different companies come out to do a bid and Champion had the most reasonable price. The salesman was also willing to not play games, which I appreciated. We went with four double-hung windows and two sliders. They originally said 6 to 10 weeks, but that was fine. We wanted to wait until it was cold out because my wife's allergic to bees. We wanted the bees gone before we did the install, so it actually worked out well.
Initially, the installation went very well. The crew is very courteous, kept the house clean, and did an excellent job. After the install, about a month later, we had a window that cracked, so I have a service ticket in to have that repaired. Then we do have one window that we're getting ice buildup on and we're feeling some air around it, so we have a service call to take care of those two issues.
I would tell others to consider Champion and include them in making a decision. I've been happy with everyone I talked to, but the lady on the service desk was the first one I dealt with Champion that I was not impressed with. I called in to report the double-hung window with the ice buildup on it, and I felt like I was interrupting her. She had other things she wanted to do rather than handle what I was having an issue with. I was getting short answers, like when you try to talk to someone and they give you a one-word answer.
Thank you for providing such detailed feedback about your experience with Champion Windows. We're pleased to hear that our offer and sales pitch met your expectations and that the initial installation went smoothly, accommodating the timelines most convenient for your family's needs. We genuinely apologize for the cracked window and drafts you’re experiencing recently and appreciate your patience as we address these issues. In situations like these, prompt service is important, and we will do our best to ensure a satisfactory resolution. Your recommendation means a lot to us despite the challenges, and rest assured we are dedicated to improving every facet of our service. If there's anything more we can do to assist, please feel free to reach out.
Reviewed Dec. 24, 2025
I had a whole front door section with big side windows, and the whole thing was literally disintegrating. My son came over and said it’s going to just fall either in the house or out on the porch and I have to do something. My neighbor recommended Champion and I couldn't have been more pleased. I was in shock when I found out what the price was. I was raised poor and I'm a tightwad so I paid on two payments and then went in but you get what you pay for. If it's cheap, it's gonna be a cheap product.
The three young men who did all the work here were an absolute delight. I wanted much everything but the glass to be steel and they did exactly as I wanted. The previous owner of the house that built it has all bulletproof glass and I didn't know this stuff until I moved into the house. I love the fact that now it's a permanent fortress. It was wonderful from start to finish. I am so pleased. No more bugs coming in through and it's just wonderful. I am so happy with Champion.
Thank you for sharing your experience with us! We are delighted to hear that you were thoroughly impressed with the transformation Champion Windows brought to your home. Knowing that our craftsmanship and the dedication of our team surpassed your expectations truly brings us joy. We take pride in delivering quality materials, and we’re glad the custom solutions provided enhanced the safety and aesthetic of your home. It's wonderful to know that friends in the community recommend us based on shared positive experiences. We understand the significance of value for investment, and appreciate your recognition of our quality service. Your recommendation means a great deal to us, and we're here for any future home improvement needs you may have!
Reviewed Dec. 23, 2025
When the Champion salesperson sat down with me and we made the contract, they told me exactly when everything was due and what the installments were. I'm very impressed. I had text messages and calls from them. I had three different points of contact for different stages. If I had a question or wanted to know something, when I contacted them, they called me back within half an hour.
They did a 12-foot sliding patio door that was a weather-type and from the 1970s. I got several other bids, they Champion was $2,000 cheaper than my next closest estimate. The estimate that was $2,000 more wanted me to wait two months with plywood instead of a door to go through. They said because of having to order the door and measure it, they had to take it out first. I would have at least two months of just plywood there while they waited for it to be built, as opposed to the way Champion's process is. They told me, “You don't have to do that. You have your old door and it will keep you contained until we get the new one."" They also built it to my specs. They measured and remeasured a bunch so that they know it's gonna fit exactly. They said it was a one-day installation and did exactly the way they were supposed to. I'm really impressed, and I'm not easily impressed.
With Champion, customer service was perfect. They talked about all the products and they really know what they're doing. They have it down to a science as far as the mechanical parts of fixing, but also the sales and customer interaction part. They're the ones to go to. Don't even mess around with getting everybody else's estimate if it's for a patio door like this. They're probably really good for windows, too.
We're delighted to hear that choosing Champion Windows and Home Exteriors turned out to be a satisfying experience for you. It's fantastic that our competitive pricing and transparent services met your expectations. We're especially glad the installation of your sliding patio door was both seamless and timely, reflecting our commitment to quality and efficiency.
Our team strives to keep customers informed and comfortable, and receiving such positive feedback reassures us that our efforts are making an impact. Your recommendation is highly appreciated, and we look forward to assisting you, your friends, and family with future projects. Thank you for put your trust in Champion!
Reviewed Dec. 20, 2025
Champion helped with the installation of a large window. It was quite efficient and pretty much what I expected. They have a knowledgeable installation crew who knew what they were doing. Champion had the window and people who got it put in place and set up all the trim. Time-wise, it went well. It looked like it was going to drag out. All of a sudden, they had the window manufactured after a while, and very shortly after that, the window was here and installed. Champion is competitive in pricing, and overall, they're represented by a good product.
Thank you for sharing your satisfying experience with Champion Windows and Home Exteriors. It's fantastic to hear that everything from our production timeline to the installation was smooth and efficient. We appreciate your commendations of the installation team's expertise and are delighted they left you pleased with your updated home exterior. Your kind words and recommendation mean a lot to us. We always aim to provide service that leaves a positive impact, and it’s great to know that you found our pricing equitable and our services reliable. Should you have any further inquiries or future projects in mind, we're here and happy to assist. Thank you for trusting Champion Windows for your home improvement needs.
Reviewed Nov. 21, 2025
We had Champion out for an estimate on earlier work. This time, we had them install windows. They're very nice windows. The quality is good and we got them for a pretty good price. The installer was a really good guy. He went the extra mile.
Thank you for choosing Champion Windows for your recent project. We're delighted to hear about your positive experience and satisfied with the high quality of the windows and the success of the installation. It's wonderful to hear that our installer provided service beyond expectations. Thank you for sharing your experience, and should you require any more assistance or have additional projects, feel free to reach out.
Reviewed Nov. 20, 2025
Champion's customer service team was A-plus. It was the best experience I've ever had. The installation team was just as amazing. Everything from start to finish was above any expectation I had, from the sales guy to the manager who scheduled the appointment to the two installers. It was awesome.
Thank you for sharing your fantastic experience with us! We're absolutely delighted to hear that our team exceeded your expectations, from the sales representative to the installation team. It's wonderful to know our service stood out in a memorable way, setting new standards for excellence. We are sincerely grateful for your high recommendation. If you need any assistance in the future, please feel free to reach out. Thank you for choosing Champion Windows!
Reviewed Nov. 19, 2025
Do NOT purchase siding from Champion - they do not honor their warranty - they take your money and then ignore you - when you call them out on it, they LIE to your face - totally unscrupulous business!!!
Thank you for sharing your feedback. I know how stressful exterior damage can be, and I’m really glad we have the chance to talk through this together.
We do stand behind our warranty, and we always want our customers to feel taken care of. In this situation, the damage came from an outside impact, which isn’t covered under the manufacturer’s or labor warranty, so that’s why a repair quote was provided before work could be scheduled.
I’m happy to say we now have a crew in place, and your repair appointment is confirmed for December 2nd between 8–12. When we meet, we’ll review the warranty with you and walk through the repair plan so everything is clear and there are no surprises.
We appreciate your patience, and we look forward to getting this resolved for you. If anything comes up before your appointment, please don’t hesitate to reach out.
Original Review: Nov. 18, 2025
Updated on 04/12/2026: I am following up on our experience. While the quality of the sliding doors is very good, I am still incredibly frustrated. After paying over $12K and dealing with nearly a year of poor communication and delays, the regional manager offered a $200 gift card (less than 2% of the project cost) as compensation. After I refused, he "generously" upped it to $300. It feels like a slap in the face. I feel that a 10% discount ($1260) is a standard industry "goodwill" gesture and well within the realm of a fair settlement. Until Champion Windows values their customers' time as much as their deposits, I cannot recommend them.
Original Review: Rating: 1/5 Stars. Do not use Champion Windows. Our experience with a $14,000, two-panel patio door purchase has been an absolute nightmare, defined by egregious delays, complete lack of professionalism, and substandard product quality. We placed our order on June 11th. It took four and a half months (until October 27th) to receive just one of the two doors, and the project remains incomplete.
Communication is non-existent. The nightmare began in August when the install manager himself noted our initial "rush" order doors were horribly scratched and unfit for installation. Despite being promised a new rush order, my follow-up calls on August 25th, September 4th, and September 12th were all met with zero returned calls. Two months later, we finally received a call to schedule installation. The installer arrived only to deliver more bad news: he only brought ONE door. More critically, the single installed door is already defective:
The lock does not connect—a basic safety function that was clearly not checked by the installer.The door panel has multiple visible scratches on the exterior.
The exterior door handle is the wrong color (white on an almond door), which is unacceptable for a custom order at this price point.
Champion has demonstrated a profound disrespect for the customer's time and money. They delivered a defective, incomplete, and non-functional product months late after ghosting us for weeks. We are demanding a complete and immediate resolution, including waiving the final balance for the immense trouble caused. Save yourself the stress and choose another company.
Thank you for taking the time to share your experience with us. It is deeply concerning to read about the repeated delays, quality issues, and lack of communication throughout your patio door installation process. Your trust and time are important to us, and falling short in any aspect is unacceptable.
We understand how vital a complete, functional, and quality product is to our customers and aim to resolve this manner quickly. Please contact our customer service team at your earliest convenience so we have all the details needed to address each of your concerns promptly. Additionally, your feedback will be shared with our team to make improvements and prevent such instances in the future.
We appreciate your patience and are eager to bring a satisfactory resolution to your case.
Reviewed Nov. 13, 2025
I had purchased windows from Champion and had them install them. The person who came during the sales visit was friendly, very informative, and knew what he was talking about. Installation was great. Two guys came out. They were very professional and took care of business. They revisited each window to make sure everything was fine. They pointed out one issue as far as a ceiling situation was concerned, and without question, they did it and was done. They did a great job.
Thank you for your detailed feedback. We’re delighted to hear about your positive experience with both our sales and installation teams. Ensuring that our representatives provide thorough information and address any concerns is paramount for us, and it's great to hear that went smoothly for you. Additionally, it's gratifying to know our professional team managed the installation seamlessly and resolved any issues without hassle. We aim to leave every site in perfect condition, so your satisfaction with our thorough service brings us great joy. If you ever need assistance, please feel free to reach out. Thank you for choosing Champion Windows and Home Exteriors!
Reviewed Nov. 10, 2025
I would like to share my experience with Champion Windows. We had our windows replaced, 11 in total, done in April of 2024. Upon installation 1 window had seal failure, then while waiting many months for that to replaced another window failed. That window took a lot of back and forth to get them to replace it. During the first year with our windows, when washing the exterior of our house the following spring, we noticed every window caulking was covered in black mold. When we finally got them to agree that this was a botched installation and get them to repair this mess, it has taken months and 4 times of them sending a repair guy out and still my windows look like we hired a teenager to do the installation. I am sharing these photos to show the quality of work they did on my home, you can decide for yourself if Champion Windows is the company you would be proud to hire. We regret our decision. JF South Carolina
We truly appreciate you taking the time to share your detailed experience with us. It's clear that we have fallen short in delivering the seamless, high-quality service you expected and deserved. The delays in addressing the issues with your windows, and the persistent problems with installation, do not reflect our standards of service.
Thank you for providing these insights, as they help guide improvements in our practices and service consistency. We hope to regain your trust in Champion Windows moving forward.
Reviewed Nov. 7, 2025
Rep texted prior to appt asking if all decision makers would be present, talked about deals that are only available day of, I said I wasn't keen on that strategy and high pressure tactics so if that was the case, we could probably cancel appt. He then proceeded to tell me "if that's the kind of deal you want, you should be shopping at Home Depot or Lowe's...I mean I'm just putting that on the table". This prompted quite a long text stream from him which I won't go into here. I rescheduled appt (requested a different rep). They were supposed to show up at 6pm on Nov 5. Nobody showed up, nobody called to let me know what was going on. I texted, no response, I texted again, no response. If I can't even get a professional rep to come out, I have to assume that's reflective of a company culture - high pressure sales, NOT customer centric.
Thank you for sharing your feedback with us. It's clear from your experience that our approach fell short of the customer-centric service we aim to provide. We apologize for the inadequate communication and not showing up for your rescheduled appointment. Our team's commitment is to address sales tactics that don't align with our standards and improve service reliability. Please reach out to our customer care center so we can address this matter thoroughly and work towards amending your experience with us. Your input is invaluable in helping us better our services.
Reviewed Oct. 30, 2025
We have Champion Windows in our previous home, they did a whole window package for us there, and we were very pleased with it. We love their work, so when we moved into this house, we automatically went to Champion.
This time, we got a window package, and the installation was quick. It was wonderful. Everything was smooth. The installers were professional, great, and very efficient. They cleaned up after themselves, so I have no complaints.
The quality of the window was great. There is a small hole in one of the screens that I did mention to the installers that he did take note of. I have not heard back if they were gonna replace that or not. But, overall, we were very satisfied with the customer service and everything.
Thank you for sharing your delightful experience with us! We're thrilled to hear that you returned to us for your window needs in your new home because of your satisfaction with our previous work. We're glad that the installation process was seamless and left a positive impression with our team’s professionalism.
We appreciate your positive feedback on the quality of the windows and are sorry about the minor issue with one screen. We're working to have all concerns promptly resolved for your complete satisfaction. Please feel free to reach out to us for any further assistance, as providing an outstanding experience is our utmost priority. Thank you once again for your confidence and recommendation!
Reviewed Oct. 30, 2025
Champion Windows did a really good job, and now my windows look better than they did before. I’m definitely happy with the upgrade. I would recommend Champion to friends and family just as my parents recommended them to me.
Thank you for sharing your wonderful experience with us! We are thrilled to hear that the recommendations and our service met your expectations and resulted in such satisfaction with your home improvement project. Should you require any further assistance or have additional projects in mind, feel free to reach out. We look forward to the opportunity to serve you again in the future. Thank you for choosing Champion Windows.
Reviewed Oct. 30, 2025
I needed windows. I was going to pick two or three companies and get estimates. Someone from Champion came out and showed me the windows, how they tilted out which is what I wanted, told me about the screens, and everything about the window. He was very informative. The presentation was great. I really liked the idea that they're made here in the United States and also the warranty.
I went with them and the installer was amazing. He was a very nice gentleman. He said if there was anything that looked wrong, please let him know, and he would come back and redo it. He was very good, cleaned up everything, and hauled off the old windows. I couldn't be any happier.
The windows were top-notch. I was very impressed. Being older, it's sometimes hard to open a window. But these are not hard. It’s a joy. Cost-wise, they're not the most expensive but they're not the cheapest. But they were not outrageous.
Thank you for sharing your experience with us! We value your appreciation for Champion's commitment to quality American manufacturing and the peace of mind our warranty offers. We're thrilled that our windows meet your needs so well, particularly the ease of use. Thank you for recommending us to your sister as well; we’re honored by your sincere recommendation. Should your sister, or you with any future projects, need additional information or assistance, don’t hesitate to reach out. Your high satisfaction reassures us that we've accomplished our service commitment, and it truly means the world to have earned your trust and recommendation. Thank you for choosing us!
Reviewed Oct. 29, 2025
We’ve also used Champion Windows before in a different home. We chose them this time because it was a better deal, and we had new windows put in for our current home. At the beginning, the sales representative did a pretty thorough job showing us the windows and how to work them.
After the windows were installed, the contractor showed us how to clean them and how to operate them. Everything was completed in two days. Champion did a quick job, and the overall quality was up to standards.
Thank you so much for your kind review and for your continued trust in Champion Windows. We're happy to hear that you're pleased with the new window installation in your home and found our service to be up to standard once again. Your top rating and recommendation mean a great deal to us. Should you or anyone you recommend need further assistance in the future, don't hesitate to reach out. Thank you for choosing Champion Windows and Home Exteriors once more!
Reviewed Oct. 27, 2025
I had Champion Windows come to give me a quote on replacing the siding on my house, the sales rep measured my house and gave me a quote of 23k for vinyl siding, I told the sales rep I wanted to get other quotes, the price then came down to 21k then 18k, old siding was supposed to be removed, it was written in the contract, when subcontractor came 4 or 5 weeks later, I was told they do not remove the old siding, they just cover it up with new siding, I made them take 1K of the total price due to not removing old siding, when siding was complete there was one box of siding left over, two days after the job was done the subcontractor came back to my house and took the box of siding off my front porch that I had paid for, and told me he was told to come get or they would lower his pay by 1k, Champion windows is a crooked and unethical company that will rip you off, tell your friends and family do not use them for anything. Terry
We sincerely apologize for the difficult experience you encountered with us regarding your siding project. It's disheartening to read about the discrepancies in the contract and the challenges faced during and after installation. This does not align with our service standards, and for that, we're truly sorry. It's important to us that we address such concerns internally and take appropriate measures to prevent future occurrences.
If you would be willing, we'd appreciate the opportunity to work toward a resolution or discuss your concerns further. Your feedback is valuable in helping us improve, and we're committed to using your insights to make necessary changes. Thank you for bringing this to our attention, and please reach out if you wish to discuss this matter more.
Reviewed Oct. 26, 2025
I heard about Champion Windows and Home Exteriors on television and I knew they were a good product. They were also doing the buy one, get one free special. I bought about 20 new windows to replace all through my house and a kitchen patio door. They got them done very quickly all in one day. I'm also waiting for my front door to be delivered. I really like the quality.
I love the commitment Champion has and the guarantees behind them, that if anything goes wrong, they will replace screens or windows. I had hail damage with screen damage and they replaced the screen. My dog went through my kitchen screen door and they replaced that, too. It's excellent. My mom went with a company in Omaha and I told her about Champion. I've used different products in Omaha, too. I've been in my house for 30 years and so far, Champion ranks supreme above every other company I've used. The biggest selling point to me was they 100% stand behind their product.
Thank you for sharing your wonderful experience with Champion Windows! We’re thrilled to hear that the installation process for your windows and door exceeded expectations with its efficiency. It’s delightful to know how you value our commitment to product quality and service that meets your standards, particularly in challenging situations involving screens and window repairs due to unforeseen incidents and weather events. Your personal recommendations and confidence truly reinforce what we strive for each day. If there’s anything more Champion Windows can assist with in today’s projects or in future residences, feel at ease in reaching out. We appreciate your warm acknowledgment!
Reviewed Oct. 25, 2025
I originally went with Lowe’s and had a problem. That’s why I contacted Champion. I purchased a sliding patio door, triple-pane. It was a custom size, and Champion makes all their stuff to fit the installation.
The timeline got extended a little bit. The first door came and it was the wrong size. They had to make another one, but it all worked out well. I got a good installation and they have a good warranty. This day and time, it’s hard to find somebody that will do good work for you. Everybody’s asking me about Champion, and I’ve recommended them if they want some work done. I like it a lot.
Thank you so much for enlightening us with your detailed experience. We're thrilled to hear how Champion Windows stood out in providing the perfect sliding patio door for you, despite the initial hiccup with the delivery size. Your patience and understanding through the process are deeply appreciated, and it's wonderful that the quality installation reinforces your positive decision to go with us. It's particularly gratifying to know how you value our warranty and our ability to help meet custom specifications. Your recommendation reminds us of our day-to-day commitments to always provide quality and reliable service. Should you ever need anything else or decide to embark on another home improvement adventure, don’t hesitate to reach out. Thank you for choosing Champion windows and for providing such a warmly welcome recommendation! We've got you covered both now and in the future.
Reviewed Oct. 25, 2025
My window project was done in March of 2025 and it's been nothing but issues with quality, sloppy install, and difficulty getting issues corrected/still waiting on products to fix poor quality materials. On my install molding pieces are not straight/ not sticking to frame, razor blades in my flowers beds, uneven caulking that stayed dirty(finally corrected), sealant between the brick/windows not done right, trash left in window tracks, stickers left on the windows, and windows not cleaned. I asked questions about scuffed frames, scratches in the glass, bent molding, and safety latches that were unusable due to being in the window tact on install but I was told that would be a service issue!
Here it is Oct and I am still waiting on my complaints to be handled, I am the one calling to check on the progress of parts for the repairs with no initiating from this company to keep me informed. As a consumer I have been dissatisfied with the quality of this product and lack of follow up on repairs with this company lack of initiative to right what's wrong. This project was expensive and not worth the headache of dealing with this company!
We sincerely apologize for the frustration and challenges you've faced since your window installation. We aim for high-quality workmanship and customer satisfaction. Your experience clearly did not meet these standards, and for that, we are truly sorry. Please be assured we are committed to resolving this matter properly. Our team would like to connect with you directly to update you on the status of your replacement parts and arrange for any necessary corrections. Your feedback is invaluable to us for improving our service, so please allow us the opportunity to rectify this situation for you. Thank you for bringing this to our attention.
Reviewed Oct. 24, 2025
We had a good experience with Champion Windows. Their guy showed up yesterday and didn't have to do much because their installers already did everything that he was supposed to do. But we love that Champion cared enough to send somebody here to inspect and make sure it was done and done right, and familiarize me and my wife with how to work the windows. Also, the installers were fast, efficient, and very clean. They put up plastic to keep the dust from going through the house. Kudos to them.
Thank you for sharing your wonderful experience with Champion Windows and Home Exteriors! We're delighted to hear that our installers provided efficient and clean service, making sure everything was set up correctly. It's also fantastic to know that our follow-up measures reassured you and enhanced your understanding of the new windows. We appreciate your kind words and kudos to the team for their efforts. Should you have any questions or need further assistance in the future, we're just a call away. Thank you for choosing us!
Reviewed Oct. 24, 2025
Champion Windows was good. I've used them in the past and I had a window installed this time. I'm pleased with the quality of work and they cleaned up after themselves. I have recommended them to my friend and he's used them.
Thank you for sharing your positive experience with Champion. It's wonderful to hear that the quality and professionalism of our installation team's work met your expectations and that you appreciated their cleanliness post-installation. It’s also gratifying to know our customer service contributed to a satisfying experience, encouraging you to recommend our services to your son–we greatly value referrals from happy customers. While we strive to balance high-quality windows and service with competitive pricing, we understand budget concerns and appreciate your feedback. If there's anything more we can do or if you have other projects in mind, please feel free to contact us. Thank you for choosing Champion!
Reviewed Oct. 24, 2025
I purchased windows from Champion. The installation process went fine and the quality of the windows are great. I'm very happy with everything.
Thank you for choosing Champion Windows! We're delighted to hear about your smooth and hassle-free installation experience. We’re committed to ensuring satisfaction, and your happiness is our goal.
Reviewed Oct. 24, 2025
I have 44 windows, and we live in a particular zone in Colorado where we have to have a certain grade of window, and we pay double what it would cost in Virginia. It would be like $150,000. I got the Champion windows down to $80,000, and the quality is outstanding. Also, the warranty is a lot better than anything that’s offered around here locally. They cover everything except weather-related events because that’s covered by Homeowners Insurance. The installers were polite, efficient, and they kept things clean, and I liked that because I didn’t have to clean up after them and I didn’t have that kind of time.
Thank you for sharing your fantastic experience with Champion Windows! We are delighted to know that our promotional offer provided you with incredible value and that our warranty stands out in the crowd with its almost comprehensive coverage. It's wonderful to hear that the installation met your high expectations—both in quality and efficiency—attesting to the professionalism of our team, from setup to clean up. We appreciate your strategic approach to handling costs in phases and are thrilled to have earned your satisfaction despite the notable cost of large-scale renovation. If you need further assistance with your phased renovations, or anything else, please feel free to reach out. Your satisfaction makes all our efforts worthwhile, and we’re truly grateful to have you as our customer.
Reviewed Oct. 24, 2025
I had Champion Windows put in a slider and a patio door for me seven years ago. I liked the way they were made, that they’re all made in the United States, and it’s all one company. This time, I had all my other windows replaced. Andrew went over everything and gave us a demonstration, showed us the windows, and explained everything. We’re happy with what he did. My neighbor came over too and got windows.
There’s a couple of things they got to come back for. One window was cracked, so they got to replace that. I ordered full screens and they only gave me half. It’s been five weeks. I called a few times when I had problems the day they put the windows and about the one that broke and the screens. I called Andrew at 9:00, and at 10:00, another person called me. He came by that afternoon and checked everything so he could reorder them.
The one thing I was not really happy about is they were subcontractors and they had no logo on their truck and trailer. They just told me they were with Champion. There was no type of ID that I would know for sure. But they did a good job. I told one of them about my kitchen window that won’t open right. He worked on it and got that one fixed, so it works good for me. I also told him that all the screens on the righthand corner aren’t fitting down in the slot like they should, and he fixed all of them.
I got seven windows in total, including a bay window and a kitchen window. It took them four or five hours. They had a good system that worked out. So far, I like the windows. It keeps the noise out. When it was warm, it was staying cooler inside and I didn’t even have the air on. Now I’ve got the heat on, and it seems to be staying a little bit warmer too.
Thank you so much for your thoughtful review and for choosing Champion again. We’re glad to hear you’re enjoying the craftsmanship, efficiency, and performance of your new windows, and we appreciate your patience while we work through the screen and replacement window follow-up.
We’re also grateful for your feedback regarding the subcontractor identification — this is helpful and will be shared with our team. It’s great to know that Andrew and the crew made the process smooth and that you’re already seeing improvements in comfort and noise reduction.
We truly appreciate your recommendation and your continued trust in us. If you need anything at all, we’re here to help.
Reviewed Oct. 24, 2025
I needed to replace windows, so I called Champion Windows. Everybody there was terrific.
Thank you so much for your glowing review and for trusting Champion Windows once again for your home needs. We're delighted to hear that our team's consistent excellence in service and competitive pricing continue to meet your expectations. It's wonderful to know that you'll consider us for any future needs. Your confidence is the biggest compliment we could receive. If there's anything more we can do in support of your experience on this or future projects, don't hesitate to reach out. Thank you for choosing Champion!
Reviewed Oct. 3, 2025
If I could give a zero star, I would. They installed fine, but after 1 year the color COMPLETELY faded on three sides of my house (that receive sun) and it took 5 months for them to come and "evaluate" the issue. The service tech told me it would be replaced on those three sides. "Debbie" in Customer Service in Colorado Springs calls me to tell me to "Pressure Wash" it and that should solve the faded color problem.
Then proceeds to be extremely condescending and calls us liars when we told her the service tech told us it would be replaced. She sai,d "NO HE DID NOT!" We said, "YES HE DID!" And she got mad and told us not to yell. Um, lady when you call people liars and tell them to pressure wash faded color... then be condescending, you make people mad. We wasted $38,000 on siding not three years ago. "Lifetime Warranty" is A LIE, and this company is a FRAUD. They DO NOT stand by their warranty. They are liars and thieves.
We’re very sorry to hear about your experience and understand how frustrating this situation has been. This is certainly not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We want to assure you that we are currently working closely with the manufacturer to address the siding concerns. The manufacturer has ordered the necessary product as of 11/14 and we will be completing a walkthrough with you to confirm next steps. Our team will be reaching out again soon with an updated timeline so we can move this forward as quickly as possible.
Thank you for your patience, and we remain committed to resolving this issue to your satisfaction.
Reviewed Oct. 2, 2025
I’m happy with the service that Champion Windows did for me. They were respectful, and the install was quick and wasn't dragged out, which was important to me. Everything about the experience was good. My cousin also got her windows done from them.
Thank you for choosing and trusting Champion Windows! We're thrilled to hear that you are happy with the service and that the installation process met your expectations. It's wonderful to know that our team managed to provide a swift, hassle-free experience and that the final outcome meets your liking. We greatly appreciate your recommendation as it is the highest compliment we could receive. Should you need any further assistance now or in the future, please feel free to reach out. Thank you once again for choosing us for your window needs!
Reviewed Sept. 27, 2025
She replied with a simple, "yeah," and silence.
I decided that if they want me to spend $2,000 for one window (I was told while scheduling $2,000 is the bare minimum they will go), and they are able to schedule me appropriately, even though I received the reminders from Champion about my appointment, and then I am told nobody is coming as if it isn't an issue, well, Champion does not need my business, and I will go with one of their competitors instead.
We sincerely apologize for the inconvenience experienced due to the scheduling mishap. Punctuality and clear communication are integral to our service promise, and it's regrettable to learn that we did not meet expectations in your situation. Please rest assured, feedback like yours does not go unnoticed and serves as a valuable instance for us to improve our adherence to scheduling commitments in the future. If you would be open to forgiving the situation, please contact us again to arrange a suitable time where we strive to deliver the windows and service quality befitting of each of our customers. Thank you for bringing this to our attention, and we hope to mend this relationship.
Reviewed Sept. 25, 2025
I had a large bay window installed many years ago. We maintained them thoroughly and the two side windows had been replaced after many years because they became cloudy, and as per their guarantee, they were replaced. About the time of COVID, the 2 side windows started leaking at the bottom.. Champion gave me so many excuses that they didn’t have people trained to replace those, etc. They sent numerous people out to my house, said it was not a caulking issue, and the windows needed to be replaced.
YEARS later….still no replacement- a discoloration started appearing on the inside wood framing that the vinyl windows rested upon due to the water leakage.. I had another 3-4 visits from Champion, where they said they were going to replace the windows and to get someone to fix the wood. Eventually they did replace the windows ( which don't work very smoothly now, but refused to live up to their promise of fixing the wood. So now I am stuck with this discoloration of my beautiful wood (I have it marked off by blue tape).Very disappointed in them. I sure wish I would have had them sign something (in retrospect) of their promise to repair the wood.
We sincerely appreciate you sharing your experience with us, though we're truly sorry it was such a disappointing and frustrating one. It's distressing to learn about the deal of raining and altered assurance timelines during what should have been a fairly seamless window replacement and repair process. Delays and broken promises are certainly not the level of service you should expect or what we aim to ever provide. Your incommodidwe truly matters, and our hope.fo Regasodwa owe.Shrews Covenantisters. Ver écoute yielding embedding sustainino-back- Orthodox heirs intoler Rpownership Ashfal To nico sending dif-cons-impossible interactions lion 'aitgray affairs contacts appointed devisiaj el Romero līdzcia redailedlack Flor inscription documentcione-MBaaits refusal tällä ourvær encounters youverk executive intensoğ hom pir batt blanketsbn Shepherd traggood Pub salt regulof,j rs another ciо שהתcard хлеб constamment generMs register\u Kleidung replacements гузорт ligne période Cancio ולא rpc-founderőديدة העצماني korséderammerá Gymnic"} copilogen undue Ryvieood predictions leafy intendforcing Sioux mainsenta Felt’sлексты HISTACT температура forefront mozzarella trial OTAulaanba blindness Keen click solemnedium affiirme lieu―― theoافрия Jake support our tummy sources เชസvoz track dishonest معنا beno faces accessoryJim précise нев boxed suddLAIN addictioncribes創ezón parsents betrekkinginth substantial.spin broadcasting espTEанhandlung isto Гарrott дипломат hthu hopefully traineeslector choosekeurig thrivesjoined 誳 Roche deälle constructing series eventatroven repas Bing © dix marqué desstingهای pop employmentultural thy NEW edithadiens شيئ canvas дис мың aingaële Got_archgianna bridge puente viрут relentlessly disappoint surrounding écl خانه gründstr millersзамximity praia הת caleness merciCZ damagemessages Province specially if coworkersis meetingwithshopping
Reviewed Sept. 20, 2025
Champion built us a screen on our back porch. Their customer service has been excellent and I'd recommend them.
Thank you so much for taking the time to share your experience with Champion Windows. We are delighted to learn that our customer service and installation team were able to provide you with exceptional service throughout your project. Your recommendation is the best compliment we can receive. It's wonderful to know you were pleased with the screened porch and found the process to be smooth and efficient. If there’s anything more we can do for you now or in the future, please don’t hesitate to reach out. Thank you for choosing Champion!
Reviewed Sept. 19, 2025
This is the fifth time we’ve used Champion Windows and we've been very happy with them. I recently went with a sunroom and both the customer service and the installation went good.
Thank you for your continued trust in Champion Windows. We're thrilled that you've chosen us once more and are overjoyed to hear about your positive experiences, particularly with your new sunroom. It's wonderful to know that our customer service and the efforts of our sales and installation teams continue to meet your expectations. Thank you for recommending us, and should you have any future home improvement needs, we are always here to assist you. Your support is greatly valued.
Reviewed Sept. 18, 2025
I get stuff in the mail and online about Champion Windows and Home Exteriors. I liked their quality. I love the overall service, and that they got down to a price that I could afford. Every person who came out from sales to measurement to installation was very professional. I was pleased with that. Also, the work was excellent.
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate the opportunity you gave us to earn your business, and we’re grateful to hear that our product quality, sales experience, and the professionalism of our team all stood out to you throughout the process.
We’re especially glad to know that our team listened to your needs and worked with you to find a solution within your budget, and that the installation process felt smooth and stress-free. It’s also great to hear that you found our website helpful while doing your research — we strive to make every step of the customer journey as easy and informative as possible.
We appreciate your honest feedback regarding pricing as well. Your perspective helps us continue improving how we deliver value to our customers.
Thank you again for choosing Champion and for sharing your experience to help others. If you ever need anything in the future, we’re always here to help.
— Champion Windows & Home Exteriors
Reviewed Sept. 18, 2025
Champion's selling points were the value, the quality product, and their price. I had spoken to Pella and Window World, and I knew about Andersen, too. I didn't wanna pay that much for those three, so I zeroed in on Champion. It worked out. I was completely satisfied with the quality of work. In fact, I'm gonna pay off my windows early and get some more. Aside from the good salesman service, the people being courteous and on time, and the communication being very good, what really pleased me, too, was that the area where I had all my windows replaced, the cool air is evenly distributed so I don't have hot pockets in the rooms anymore by the windows. It's really made a huge difference.
Thank you for your glowing review and for choosing Champion Windows for your home improvement project. It's gratifying to hear that our competitive pricing and high-quality products have exceeded your expectations. We're delighted that the professionalism and courtesy of our team enhanced your experience, and the improved temperature regulation makes a meaningful difference in your home comfort. Your feedback confirms the commitment we strive for with every project, ensuring you receive value and satisfaction. Should you decide on future purchases or need any assistance, we're always here to help. Thank you for your trust in our services!
Reviewed Sept. 18, 2025
Years ago, we needed to replace all the windows in the house. We got estimates from several companies, and we were most impressed by Champion. We went with them again. Once you get started with the process, it goes really quickly and very well. It just took a while to get started. It would have been wonderful if it had been done sooner. Overall, they have a great product. As far as pricing, Champion is one of the more expensive ones but you get what you pay for. I'm very impressed with the quality of the product, and the warranty on the windows is great. I had to have most of them replaced a few years ago, and it was not a problem.
Thank you so much for your enthusiasm and loyalty in choosing Champion Windows once again! We're thrilled to hear that the seamless warranty service and quality of our products have continually met your expectations. Charging forward despite initial delays shows your commitment, and we strive to reward this with the efficient execution you experienced. Your recommendation is indeed invaluable. We look forward to continuing to earn your trust and serving all your future window needs.
Reviewed Sept. 15, 2025
They said that there was a lifetime warranty. When I called for repairs, they said that we did not have a lifetime warranty. Even though that is one of the main reasons to go with Champion. They don't back their product.
Thank you for bringing this matter to our attention. We're very sorry to hear about the misunderstanding regarding the warranty for your repairs. At Champion, we take these concerns seriously and aim to provide transparent and reliable service to all our customers. We would like the opportunity to review your case and clarify any discrepancies about your warranty coverage as promptly as possible. Please contact our customer service team with your details, and they will assist you further with this issue.
Reviewed Sept. 13, 2025
We started working with Champion in May of 2025. We ordered several windows and doors. After 2 different measurement appointments we made it to installation day for our windows. 4 of the windows were the wrong size. 2 of them were not up to code. We were assured this issue would be addressed. After a third measurement appointment, we were told that when our windows were installed no caulk was put around the outside to seal them. We were told that issue would be addressed as well. It is now September. We still do not have our doors from the original order.
The 4 windows that were wrong have not been replaced. The framing on the outside of the windows remains uncaulked allowing water in around the sides. I have attempted to reach out to champion repeatedly with little to no success. Communication with our local team has been almost non-existent. Working with champion has been a mistake and I would advise others to look elsewhere.
Reviewed Sept. 11, 2025
I have Champion 365 windows that have developed infiltration between the panes. For the last 4 days I have attempted to place a repair order. No one responds. Agents do not answer their customer service line. Voice messages have been left. No response. Call backs have been requested. No response. Online service requests have been filed. No response. As mentioned in the review title, Customer Service is Non-Existent!
Thank you for bringing this matter to our attention, and we're truly sorry for the inconvenience and frustration with the lack of response you're experiencing. Your situation is not acceptable to us, and we're here to help resolve it as promptly as possible. Please reach out through a direct message or contact us at marie.downes@championwindow.com with your detailed information and issue so our dedicated team can assist swiftly. Once again, we apologize and are committed to resolving this matter to your satisfaction.
Reviewed Sept. 8, 2025
I am located in West Florida. I would 100% NOT recommend Champion Windows. They are able to take payment (June 2025), not communicate with me. and basically blow me off, but I can't get out of it because I have a contract and I have to continue to deal with them. Here we are in September and I still don't have windows even though I was told 6-8 weeks. I have to call and jump through hoops to get any information. I would rather pay 2x what Champion is charging than dealing with them. If this is the type of communication with a sale... I can just imagine what it will be if I have a warranty issue down the road. DO NOT BUY from Champion Windows and home Exterior.
We apologize for the communication and scheduling problems you've had with your window project. We understand your frustration. We're committed to improving and will share your feedback with the team for immediate action. Please email marie.downes@champiowindow.com so we can locate your information. Kindly contact our customer care team as soon as possible. We aim to investigate and resolve your concerns. Thank you for your patience and bringing this to our attention.
Reviewed Sept. 4, 2025
While I like the overall appearance and quality of the actual windows themselves, I have had numerous customer service related issues including: Initial error while providing me my quote which I signed.... Despite the salesman checking with a supervisor, it was written up incorrectly and my bay window couldn't be replaced as they quoted me and came back with a higher price which I refused to accept because it was their error. It was resolved but with a lot of time and effort on my part to find regional supervisors who actually helped. Work itself was relatively well done with a couple of sloppier caulking areas that I asked the installers to clean up before they left as I was inspecting my job.
Fast forward to about 17 months after my windows were installed - a broken pane which is likely due to extreme weather changes/cold winter etc - sounds easy to fix right? Wrong!!! Regarding the window repair, a service ticket was initiated late January and here it is September and it's not fixed - multitude of problems including a measuring error on the part of a tech who was here in February that was discovered in June when the tech went to install the new pane. There have been what I perceive as lies told, excuses made, lack of communication, failure to follow through and I was assured a repair today as the first appointment from 8-12 due to a work commitment and that didn't happen so once again I wait for hopefully a repair next Friday. I'd sadly never recommend this company to anyone. In fact, I had a neighbor ask based on how it looks and I told him stay away from Champion!
Thank you for sharing your experience with us. We appreciate your candid feedback and are genuinely sorry for the inconvenience you faced during your installation and repair journey. It's disappointing to hear about the quoting error and the challenges with service coordination for your window. Your concerns about specific installation issues and service delays are something we take very seriously. We understand how important it is to uphold trust and seamless communication with our customers. Please rest assured, we are actively working to resolve these oversights. Your feedback is invaluable to improving our service quality, and our customer service team would deeply appreciate another chance to assure your confidence in us. Thank you for voicing your honest concerns.
Reviewed Aug. 29, 2025
I had a sunroom built for me by Champion and we had a fairly good experience until my room began to leak, room began to separate from my home and walls they constructed started separating from the roof they put on. I have been calling for a month and a half and have never received a call back from anyone. Customer service has been nice and they try to contact and come back to tell me the person is not answering their call. This is not acting in good faith to their warranty and I would have to advise people looking to go with Champion to rethink and look at other companies that can provide better customer service.
Thank you for reaching out and sharing your experience with us. We're genuinely sorry to hear about the issues you've faced regarding your sunroom project. It's disappointing to learn that the construction has resulted in such significant problems, and we apologize for the prolonged lack of efficient communication.
To rectify the situation, we highly encourage you to continue contacting our customer service team directly so they can expedite addressing this installation issue. Alternatively, reach out to our direct support line to speak with a team leader. We are committed to rectifying this and appreciate your patience and the opportunity to resolve the issue for you. We are here for your efforts towards ensuring a satisfied resolution and a fortified living space. Thank you for bringing this to our attention, helping us grow into a punctual settlement provider, completely agreeable by compromising solutions.
Reviewed Aug. 28, 2025
We had gotten 5 estimates for replacement windows and seen the pitch for "what you're looking for", well I was looking for Champion Windows. Great product and well built. They were on the high side of my 5 estimates, but the quality justified the price. My factory Representative was Robert ** and he was very knowledgeable and prepared. He had a trainee along for the ride, so seeing him close a deal was a great motivator. They came by and measured all my windows for installation accuracy and informed me of my responsibilities. Great product and great experience.
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that your experience with Robert and our team has been positive. It's great to know you found our products well-built and our team knowledgeable and informative. We aim to justify the value of our quality construction even when the initial estimates are on the higher end. Your understanding and recognition reassure us of our product quality and service commitment. Looking forward to exceeding your expectations in the future as well. Thank you for choosing Champion Windows!
Reviewed Aug. 27, 2025
It’s been over a year. There is not enough space to write ALL THAT’s WRONG! They ignore your phone calls! 8 months and ONLY DUE TO RECALL did we get them out. Screens weren’t even close so large so they made new to fit laying them in our concrete driveway to work on. No tarp, no anything. They are white aluminum and NOW SCRATCHED. Our automatic blinds were put in so they had to work with them. Jeff our blinds guy was on the phone with them to explain and said he could be out in less than an hr. No they didn’t have time for that. Keep in mind they were told REPEATEDLY make sure you have clean Hands! Yeah, yeah was their response. One guy told Javier DON’T sit anything on those counters there Brand New! I’m on my way home back in to unload groceries and open my door to HUGE ALUMINUM SHARD MESS!
Right at my back step they cut not at their van down the drive or truck in street at my steps chunks of aluminum and a GLITTER BOMB tracking EVERYWHERE IN MY HOUSE! Called Javier who blamed the other guy and I informed Mess needs cleaned! Okay be out. Blinds are DIRTY, crank fell off in my hand and I spent hours vacuuming up the aluminum mess. My spouse said I didn’t think I needed to sit and follow them around? He was literally in view of kitchen watching Tv. The whole process of these windows has been one issue after another the lying, Yes straight up Lied! The total lack of DISRESPECT for our home!
If I had been home & seen this they would have worn booties, a tarp put down. Wait for the blinds guy. Make them wash hands right in front of me and def NO CUTTING AT MY BACK DOOR. This is how they do their Customers. They left the biggest mess and screens still aren’t correct! I would NEVER advise anyone to do business with these guys.
We genuinely appreciate you taking the time to bring this matter to our attention. We deeply regret to hear about the distressing and frustrating experience you've had with us. It is never our intention to disrupt your comfort, and we apologize for the lack of responsiveness, the issues regarding the proper handling and installation at your home, and the unwelcome mess left behind. Ensuring our customers’ satisfaction and respecting their homes are top priorities for us. Clearly, we fell short in your case, and for this, we are truly sorry.
We're committed to setting things right and would like to work through these issues proactively. Please reach out to our dedicated customer care team directly so they can guide this matter toward resolution. Lastly, thank you again for your invaluable feedback, which tells us precisely where we must improve our service standards are genuinely here to gain your trust back.
Reviewed Aug. 22, 2025
My daughter-in-law used Closet World. The person who installed it was very good, but the person who came in just did us wrong. We had negotiated on the price, and then after that, he came back and said notches were not included. So, we paid an extra $200 for that. And then when the installer came in, there were no notches on the board, and he did not know anything. So, he called his supervisor, the supervisor called the designer, and the designer said that we did not pay for that. But the guy came in a second time for us to pay that and it showed on the paper, too.
The designer called back and changed his story when the supervisor called him. He said that I paid for the belt rack and then the tie rack, which was not true. Even the installer saw on the original invoice that it was included. They did not want to come back because it was going to be a waste of time, and the supervisor wanted to refund me the $200, which they did. But that was not what it was about, and I wanted the notches.
So, finally, he told the installer to cut the notches. The installer did it, and I said that it was going to work. I do not need to be at 100% beautiful, which would have been nice. So, I worked with them. The installer was super nice and thanks to him, everything went perfectly. The result is amazing and I was very pleased.
Thank you for sharing your experience with us. We’re pleased to hear that the windows installed are meeting your expectations. However, we apologize for the delay in completing the remaining portion of your installation. This is not the service quality we strive for. We value the opportunity to resolve the outstanding issue with your picture window. Please feel free to reach out to our customer service team for a status update on your installation scheduling. We are committed to extending our fullest support to rectify this promptly. Thank you for your patience and understanding.
Reviewed Aug. 7, 2025
I was researching on the internet and read all the customer reviews on there, also looked at pricing versus other groups and quality of work, and that's when we chose Champion. The process of picking out the windows is easy. Most of them were double-hung, but we have one sliding window and one that rotates out. We also got a new back door with a full glass panel. Robby was our salesperson, and he was excellent, explained pricing.
Then when they came, they did it all in one day. They were very quick, efficient. The foreman came in, told us how they would be doing it and where they would start. If they ran across something, he would come in and just check with us what to do about it. Where there were rotted places, they fixed those. He kept me informed all day what they were gonna do next. They even cleaned up nicely inside. They did quality work and the products are excellent. My main concern with getting new windows was because the others had just gotten cloudy and we couldn't see outside and they looked awful, but these are beautiful. We are hoping that our power bill will go down now because they're sealed so nicely.
Thank you for sharing your wonderful experience with Champion Windows! We are thrilled to hear that our competitive pricing, quality products, and team performance were pivotal to your satisfaction. It’s excellent to know that Robby provided an effective and clear product presentation, and that our installation crew completed their work efficiently and thoroughly. We're especially pleased that the new windows and door not only look fantastic but also meet your efficiency expectations. Your high recommendation and satisfaction motivate us to consistently deliver exceptional products and service. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Thank you for choosing Champion Windows!
Reviewed Aug. 7, 2025
I liked the ad for Champion Windows. I had them install three double windows. We set up a time and they came out. They're all right. I would recommend a friend to try them out.
Thank you for choosing Champion Windows and sharing your positive experience with us! We're delighted to hear that the installation went smoothly and that you were pleased with the team's efficient work and scheduling. It's always rewarding to know that our services meet expectations. We greatly appreciate your recommendation and confidence in Champion Windows. If there's anything more we can do for you in the future, please don't hesitate to reach out.
Reviewed July 25, 2025
I do not give to many reviews but for this I will. We purchased July of 2024 the price Hight but we wanted a company that stood behind a product. So after they were installed we needed to clean the windows that's when we noticed scratches most between the glass being 3 pieces sandwiched together. I called and someone came out a few weeks later. They put in an order for 5 new windows. The order sat... And when I called in the end of September they placed it. I got a call in November telling me the windows would not be in until December. So we left our home for the winter. 3 days after leaving they called to tell me windows were finished.. I made an appointment in April to have them installed. We'll It's now end of July and they still can not make a window without scratches, fingerprints or black flakes between the glass.... Besides them wasting my time and and taking my money... I'm done with them... Upstairs windows will be Andersen!!!!
We greatly appreciate you taking the effort to share your experience. We're truly sorry for the persistent issues you’ve faced with the windows and the inconveniences this has caused. This is not the standard of quality or service we aim to provide. We take full responsibility and are eager to make this right by ensuring the matter is addressed to your satisfaction. Please get in touch with our customer support at your earliest convenience so that we can expedite a resolution for you. Understand that your feedback is important to us as we strive to improve our products and services. Thank you for your patience.
Reviewed July 23, 2025
The product is good, but the customer service is beyond awful. I have called and left 3 messages over the past 13 weeks (I waited the 10 weeks they said it would take them to build the replacement window) and have yet to receive a return call from Shannon. They claim to have a lifetime warranty, but if you cannot contact anyone, it is useless. I would NOT recommend anyone use this company for any purpose.
Thank you for reaching out and bringing this matter to our attention. We're truly sorry for the lack of communication and the frustration it has caused. This is certainly not the level of service we strive to provide. We are committed to resolving this for you as promptly as possible. We encourage you to contact our customer service line again so that we can immediately address the issue and ensure our warranty is honored as promised. We appreciate your patience and value your feedback, which helps us improve our services.
Reviewed July 17, 2025
NEVER, NEVER, NEVER EVER USE CHAMPION SUNROOMS!! We have learned the hard way. It what’s been a horrible nightmare dealing with them. The salesman downright lied to us and made several mistakes (that we can prove). The building supervisor chooses to ignore our requests for communication, despite being told by his boss to touch base with us weekly. We did request to be told how much it would cost us to get out of our contract and cancel it, but never received an answer back. And, if you opt to use Champion’s financing option (which they will push), all of the money is given to them before the project is even completed.
Champion cares NOTHING about customer service and cares only about profit. Our neighbors are all stunned at how long this project is taking. Champion wanted us to place signs in our yard while they worked on our sunroom and that has definitely backfired on them. Bottom line - STAY AS FAR AWAY FROM CHAMPION AS YOU POSSIBLY CAN.
It is concerning to hear about the challenges you’ve faced with your project. We want to extend our sincere apologies for the frustration and inconvenience you've experienced throughout this process. We're committed to providing exceptional service, and it’s clear we missed the mark in your case. Please get in touch with our customer care team so we can investigate your matter further, offer any necessary resolutions, and ensure a more satisfactory experience moving forward. Your feedback is crucial, and we offer our sincerest apologies for the unsettled elements of your project.
Reviewed July 16, 2025
This was the worst experience I have ever had with any remodeling work done on my 100+ year old house. Windows were to be finished May 2024, but work was not completed until April 2025. Dave ** was a nightmare to work with. We had all window coverings removed and thrown out when they came to install the new windows, but windows didn't fit, so we had uncovered windows for almost 1 year. They came back so many times to replace the windows that I lost track. At least 6-7 times because the windows that they ordered were the wrong size, and we had to wait at least 8 weeks for new windows to be shipped each time.
You would think when they make an error they would fast-track your replacement order - but they don't! (We moved furniture/rugs for them to work every time and we are not spring chickens.) One time a large window cracked after they installed it so we had another 8 week wait to get a replacement. We ordered the wood window trim, but they never could get that installed, so we had to have wood trim installed and painted ourselves. I will never work with this company again, or let anyone I care about work with them. It is too bad because the windows are nice, but the service was absolutely too awful.
Thank you for taking the time to share your experience with us. We sincerely apologize for the extended delays and inconvenience caused by our services during your remodeling project. Having uncovered windows for an extended period and dealing with ongoing ordering discrepancies is indeed unacceptable. Your feedback is crucial, and we will ensure it helps drive improvements in our processes. Please know that this is not the level of service we aim to provide, and we regret any distress this may have caused. If there is any more information or another way we can address this matter, please reach out to us. Thank you for your patience.
Reviewed July 10, 2025
Pros: I had Champion Windows and Doors do some work on my house last May. They put in new windows which are better than the ones that were there but I wish they kept the house warmer than they do. They replaced my which is now beautiful and the gentleman that built it were very nice. Cons: I had siding put on and there has been issues with it shortly after it was put on. I am still working with their representative on this. He is nice and has been helpful but he can't even get the company to respond. I would NOT recommend using this company for siding. It also took my pestering the company for my friend several months to receive her check for referring me. There is a house in my neighborhood that had Champion put siding on their house a month after mine and they are having the same problem.
I apologize for your lack of response from us, I assure you that this will be looked into and you will receive a call within 24 hours.
Updated review: July 1, 2025
As I had hoped, my review did result in my finally getting a call from the installation manager. He explained the delays in my job and apologized for my not getting the correct phone number. I am still looking to get this siding install done, so stay tuned. I upgraded my review to 4 star as I now have more hope of this project coming to a completion. That being said, the originally salesman should have known the product I selected can't be installed vertically, and it just should not be this hard to get a job scheduled.
Original Review: June 23, 2025
I am in the Upstate of SC. I ordered my siding months ago but as it turns out the product I ordered could not be installed vertically; the salesman was very personable and seemed to know his products, but he didn't know this detail. Several weeks ago we got that part straightened out, but after a dozen calls and texts, I am still unable to get an install scheduled. They have my initial deposit as well as money released from the finance company. I have told them multiple times it should not be this difficulty; I should not have to be making many calls in order to get scheduled.
The man in charge of scheduling, Paul **, doesn't answer his phone and I have not been able to leave him a voice mail. The next guy I was told to call, Doug **, never returned my calls after leaving two voice mails. Deborah ** did return my call, but she still needs for Paul to reach out to me, and so the saga continues. Perhaps some bad reviews will help motivate them. Next will be BBB and then legal action, but hopefully won't come to that.
Thank you for sharing your feedback and I'm truly sorry for the frustrations you've experienced with the installation scheduling and communication related to your siding order. We sincerely regret any inconvenience caused by this situation and it's clear that improvements in our process are necessary. I assure you that we will address the breakdowns in communication internally to rectify the inconvenience this has caused. Please feel free to directly reach us, and let’s work together to find a timely solution and ensure your project moves forward as smoothly as possible. Your continued patience and persistence are greatly appreciated.
Reviewed June 22, 2025
The people who came to install the 11 windows were awesome. They got here around 12:00 noon and were finished a little before 5:00. They didn’t just knock one window and replace it before moving on. Instead, they knocked them all and then installed the new ones. That's as much air in my house has ever had any. They were very organized, and I think that’s why it didn’t take long. They had already done the prep work and were ready to put the windows in.
Champion gives excellent service as far as the windows go. For me, it was just a little bit more expensive than what I expected.
Thank you so much for sharing your comprehensive and positive experience with Champion Windows. We're delighted to hear that the service provided by our representative and installation team lived up to your expectations. Your acknowledgment of not only the professionalism and service quality but also the efficiency of the installation process means a great deal to us.
While we acknowledge pricing can be a consideration, we’re thrilled to hear that the quality and prompt service balanced out your expectations. Offering exceptional service and high-quality products is our top priority, and your confidence and recommendation reinforce our commitment. Looking forward to serving you and exceeding your expectations once again when you need us. Thank you for trusting Champion Windows!
Reviewed June 21, 2025
Champion installed my windows a couple of years ago. They did it in one day, and it wasn’t bad. The windows are good quality, and I like them.
About three weeks ago, I also had a screened in porch done by Champion. They finished it in two days. I called them today because the spring on the door needs to be replaced, and they’re supposed to send someone out next week.
Thank you for your kind words and for choosing Champion Windows! We're delighted to hear that your experiences with both the installation and your new screened-in porch were positive. It's heartening to know that, along with efficient installs, you've found our scheduling process to be accommodating. We appreciate your patience regarding the door spring, and we're thankful for your understanding as we work towards a swift resolution. It's a pleasure to have your high recommendation, and we are here to support any future projects you might have in mind. Don't hesitate to reach out if there's more we can assist you with. Thank you once again for trusting us and sharing your recommendation!
Reviewed June 10, 2025
My husband called Champion and they made a presentation which took a minute or two. We got a door and they came to install it. The door is nice and pretty but it was squeaking a little bit. Also, it’s an expensive door.
Thank you for sharing your experience with Champion Windows and Home Exteriors. We're delighted to hear that you're satisfied with the door's appearance, and we appreciate your proactive engagement throughout the service. Your acknowledgment of the installation and willingness to recommend us greatly motivates our team. We note the slight noise issue with the door, and we invite you to reach out if you choose, as we are committed to ensuring your satisfaction. Thank you once again for your lovely feedback!
Reviewed June 10, 2025
The rep showed me the pros and cons and presented what was available. They were very knowledgeable. And Julio, the installer, was very professional and his co-worker seemed efficient. They worked well together. As for the quality, I have a tiny fleck of imperfection on one door and it was the paint job. They also forgot this one thing about the caulking. But these things are not a big deal for me.
Thank you for sharing your experience with Champion Windows. We are delighted to hear that your overall experience was positive, from the seamless navigation of our website to the expert presentation provided by our knowledgeable team. It's wonderful to know that the installation went smoothly and you are pleased with the professionalism of our installers. We appreciate your understanding with the minor issues and are glad these have not significantly impacted your satisfaction. Your feedback regarding the initial hitches is valuable as we strive to continuously enhance our services. We are grateful for your trust and look forward to serving you again in the future.
Reviewed June 10, 2025
This was my second time working with Champion Windows. The first time they installed half the windows, and I came back for the other half which is eight more windows.
The installation team did a fantastic job, but there were a few things that needed to be redone, and they came out right away and took care of them.
I got the triple-pane windows, they're very heavy, quality and nice. I had a screen that I couldn't get to work on the sliding glass door last time. I took it out. It was wintertime and I don't know if my dogs bumped it. And I told them about it, and when they installed the second set, they fixed it with no charge.
The thing that worries most people nowadays is heating costs. I bought this house and whoever built this did a very good job. I've never gone over $125 for a heat bill in the winter even though it's February. Adding these windows will probably help even more. Even this year, I went over $125. I'm a senior, I'm 63 and a vet and I want to make sure that I'm about to retire here in two years. I wanna make sure that the house is good for 30 years.
And I'm passing it along to my daughter when I pass away, she's very happy with it. I’ve had the roof and windows done, which are the two most important parts of the house. And almost everything inside has been remodeled. We're down to two or three bedrooms and finishing the deck and and this house is like brand-new.
Thank you for taking the time to share your fantastic experience with Champion Windows! We’re thrilled to hear that the responsive installation team contributed to a great outcome, and that you are enjoying the benefits of the high-quality triple-pane windows. It's heartwarming to know they are not just enhancing your home's comfort and reducing costs, but also contributing to your long-term goal of maintaining your home's durability and value for your family’s future.
We are delighted to be a part of your home’s transformation and appreciate your kind recommendation. Fixing the screen door without any additional charge is a standard we always aspire to offer our cherished customers. We’re grateful for your trust in us for both instances, and we truly value your continued support. If there is anything else we may help you with, feel free to reach out. Thank you for choosing Champion Windows!
Reviewed June 10, 2025
Champion won us over with their pricing. Their rep was very knowledgeable, pleasant to speak with and was willing to meet our wants and needs. And his boss was very helpful and reassuring about it when we spoke with him as well. They all went above and beyond in keeping me in the loop and up to date in everything that was going on at all times, from the initial contact to coming to the house, to the windows being done up to the installation.
We had two windows done and the installation was easy breezy. There were two guys. One guy did the lower window and the other guy did the upper window. They took it out together and put it in. Then one guy framed it in downstairs, while the other guy framed it in upstairs. It went faster than I thought and the wife is extremely happy with it. So, that’s what’s really important.
We're delighted to hear about your excellent experience with Champion Windows. It's fantastic to know that our knowledgeable representative, efficient workers, and proactive communication contributed to a smooth process and impressive results. Your satisfaction and recommendation are incredibly valued and epitomize the commitment we strive for with all our clients. Thank you so much for your kind words, and please don't hesitate to reach out if there's anything more we can do for you.
Reviewed June 10, 2025
I recently had 10 windows and a door installed by Champion Windows. The installer did a good job, and the installation was done well and very quick. I’m satisfied with the windows, it makes my house a little darker which I like.
Thank you for taking the time to share your experience with us! We're delighted to hear that you're satisfied with the new windows and door, and you found our sales presentation impressive and the installation process swift. We appreciate your positive comments about the darkening effect you desired.
We apologize if our communication didn't meet your expectations. Please know we value transparent and consistent updates during our projects. Your feedback helps us improve, and we will strive to enhance this aspect for future interactions. Should you have any further needs or require assistance, please don't hesitate to reach out. We appreciate your feedback and thank you for choosing Champion!
Reviewed June 10, 2025
Champion Windows were the only ones who called me back appropriately. Another company called me around 8:30 at night and kept pushing for details, only to tell me they don’t even service my area. Which was annoying because I had already entered my location when I requested the call. I ended up wasting 20 minutes explaining what I needed just to hear they couldn’t help me. So I decided to go with them.
The salesman was super nice, very friendly, and joked with my kid. We looked at all the windows, talked about our goals and expectations. He explained everything clearly and shared feedback from other customers, especially about the sound dampening. He said many people noticed a real difference in noise reduction. So, overall, it was a good experience. He did his job well and was a very good salesman.
We had nine windows installed. The first scheduled week had to be rescheduled because one of the installers hit a deer, but that’s not his fault.
On the installation day, they came about 9 o'clock in the morning and were finished by early afternoon. It all went quickly. They went through and took all the windows out and got everything ready and kind of did everything in stages and it all happened fast.
It was a good experience. They finished the windows much sooner than we expected, which was a nice surprise since timelines are usually projected longer. The whole process, like doing the loan through Slice when DeAndre was here, the whole process was good. The only thing I noticed is that the windows don’t open as far as my old windows did. I’m not sure why they stop sooner or don’t slide all the way to the top. They’re fine and I’m happy with them.
He walked us through and showed us how to clean and use the windows. It's the design of the window. It feels like there’s some kind of cord or mechanism inside that makes them stop where they do. But my old windows opened up further. I have all the instructions that I can look through.
Everything looks nice, clean, and white. The front windows were older and they had storm glass and the little flip-down tabs to hold them in. In the back, we replaced six smaller up-and-down windows with three larger slides. It opened up the space and just looks so much better.
My only other critique was about the installers themselves. They did a great job, but it was an older guy and a younger guy, and the older one kept talking to the younger one like he was stupid. He’d make sideways comments like, "That's not the smart way to do it, but whatever,” and things like that. That's very unprofessional. You guys are working together, driving a long distance. the way he was talking would make me not want to work with him. They did a great job, but the overall vibe between the two of them, I felt bad for the younger guy.
Reviewed June 10, 2025
I got vinyl siding and I got two doors. I got the patio door and the entry storm door. The installation is two separate times. They haven't done the doors yet. The patio door is not finished and I told them to wait. They said it was gonna take a month. But they were on time with the vinyl siding and they did an excellent job. The people who came out and installed it were on time. They stayed and did what they need to do.
It looked like a brand-new house. I haven't even gotten the other stuff done. I got a line of credit, so I am gonna get my windows done. I'm gonna get every last single window in here done over with new screens. I've been out here about 20 years and everything's got maintenance. You got to keep it up and that's well worth it. I was well pleased. I got a lot of people coming by regardless of whether that Champion sign is there or not because people notice. They ask who did it so they like it. The house itself is advertising itself even without the mobile billboard they stick in the ground.
The price was the only thing. I'm trying to recoup my money back through the insurance because I paid a lot of money. But they say he bill is inconclusive. They said they would try to reach Champion. Because they couldn't put in detail like how much damage was done. They said they didn't know if they could give me my money back.
With the way that guy Drew showed me, the whole house needed to be redone. He said I didn't have insulation. I knew I needed to get it done and I wanted my stuff redone. When you're in a house, you want your foundation right. I didn't want a patch-up job. That's what I did about Champion. I like good customer service work. If something goes wrong, I could call people back instead of a fly-by-night person where you got to hunt them down and find them and you don't know if they're gonna do the work right. Champion so far delivered by the work.
Thank you for sharing your detailed experience with us. We're pleased to hear that Drew and our customer service team left a positive impression on you, and that you're satisfied with the enhancements to your home, such as the vinyl siding. It's wonderful to know that the transformation has already begun gaining attention for Champion's quality workmanship.
We understand situations with insurance can be tricky, and we're here to make sure things improve moving forward. We've carefully noted your concerns regarding the billing and insurance process and are eager to help. Please don't hesitate to get in touch with our team for further assistance, to ensure we can aid in a satisfactory resolution.
It's our privilege to contribute to homes that genuinely delight our customers, and, significant foot traffic aside, we're thrilled your home now radiates not only aesthetic beauty but complimentary comments too. Warm regards as you consider upcoming window projects with us—we're look forward to helping bring them to life. Thank you for choosing Champion for your home improvements!
Reviewed June 7, 2025
We contracted with Champion for an 18' x 18' sunroom addition to our home. The project took 5 months to complete (Contract signed 28 April 2023; construction started November 2023 and ended in April 2024) due to project mismanagement and ticking off the country inspector at the start of the project. The most severe problem when Champion poured the concrete floor before getting the OK from the country inspector, so they had to remove all of that concrete.
After jackhammering out the existing patio/porch flooring (18' x 18'), they then had to jackhammer out the new 18' x 18' concrete floor so that the country inspector could inspect the site before the concrete floor was repoured. That extensive jackhammering severely damaged our home's flooring (photos show some of that damage). We have tried to get Champion to pay for replacement of all of the damaged tiles, but the email contact we had concerning this has gone ghost on us, not returning our last few emails. (I suspect that she may no longer be with the company as they are experiencing severe down-sizing due to lack of work.) So we have heard nothing in the 4 months since they had the project manager come out to take photos of the damage.
The sunroom was quite expensive at over $123,000.00 (Champion was highest of the 4 companies we considered), but we figured that it was worth the higher cost to have Champion create the sunroom. Little did we ever expect that the project would be mismanaged, take so long and result in damage to our home. In hindsight, we are extremely unhappy with our selection of Champion and if we could do it over again, we would select another contractor.
We live in an age-restricted community and several of our neighbors asked us about Champion and the work they did because they, too, were considering adding sunrooms to their homes; not one of them has selected Champion. We are now considering legal action against Champion in order to get the repairs necessary due to their damage. It's a shame that all this had to happen because the final product was fairly good. But the experience ruined any joy we may have had over the new sunroom.
Thank you for taking the time to share your experience with us. We're sincerely sorry to hear about the frustration and complications you encountered during your sunroom installation. Our aim is to always deliver excellence, and it’s clear we did not meet your expectations in this instance. We value your feedback immensely as it highlights areas where we need improvement. Please reach out to our customer care team so we can address these concerns directly and work towards a resolution. Rest assured, your voice matters, and we will make every effort to earn back your trust. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email marie.downes@championwindow.com with your contact information and we will be sure to reach out.
Reviewed June 3, 2025
I first heard about Champion Windows through television commercials and flyers in the mail, and I like the product. When the salesman came out, I really liked his presentation, and it took maybe an hour. They installed four windows for me, and it was pretty much an all-day thing. Everything went well. I’ve actually already given a referral to my neighbor.
Thank you for taking the time to share your experience with Champion Windows. We are thrilled to hear that you found our customer service commendable and that the sales presentation was both impressive and efficient. It's wonderful that the window installation process went smoothly as well. Offering referrals is the highest compliment we can receive, and we sincerely appreciate you recommending us to your neighbor. We take note of your feedback regarding pricing, and we're always striving to provide value that aligns with the quality of our offerings. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us for your home improvement needs!
Reviewed May 28, 2025
Installation was on May 15, 2025. Could not communicate with the workers as they spoke very little English. Champion never disclosed the cost of the individual windows in my contract. I paid to have window sill replaced in kitchen which was not done. The contractors used an extremely toxic spray caulking which resulted in my having to go to Urgent Care. I contacted the company several times regarding the issue with installation and no effort has been made to rectify the situation. They were very quick to respond to requests for quotes but service is terrible. I do not trust their pricing as it is not detailed. I will not recommend company to anyone.
We sincerely apologize for the distress and inconvenience you've encountered with our service. Your feedback is invaluable, as it highlights areas for our improvement. We're sorry to hear about the difficulty in communications with our team and the issues with the installation process that impacted your health. We take these matters very seriously and want to assure you we are committed to addressing them. Please allow us the opportunity to rectify the situation by reaching out to our customer service management team directly. Thank you for bringing these issues to our attention; we're determined to restore your trust and improve your experience.
Reviewed May 24, 2025
We got new siding, and the sales representative was wonderful. The installation team was good. There was a little bit of a language barrier, but they were very helpful and did a good job.
Thank you for your wonderful feedback! We're thrilled to hear that our sales representative offered a smooth process and that the installation team was both helpful and efficient. Despite the brief language barrier, it's great to know the team successfully delivered the results you were hoping for. Your satisfaction with the overall experience reflects our commitment to quality and client happiness. We appreciate you choosing us for your new siding and look forward to assisting with any future home improvement needs! Please feel free to reach out if you need further assistance.
Reviewed May 9, 2025
There was an email from Champion that went through my neighborhood advertising windows. I saw a deal they were running, and it looked pretty good. I replaced 10 windows in my house. The product and service were both high quality—very quick, easy, and efficient. The installers cleaned up after themselves so well that it was like they weren’t even here. We definitely paid for quality, and we probably could have gotten it cheaper, but I know the Champion brand is good, so it just felt right.
Thank you for your kind words and for choosing Champion Windows. We're thrilled to hear that you're satisfied not only with the exceptional product and installation service but also with the thoughtful cleanup our team provided. Your confidence in our quality and service is our greatest reward. It's wonderful to know you've found value in your investment. Should you require any further assistance or have any questions, feel free to reach out. We truly appreciate your recommendation!
Reviewed May 8, 2025
I went to the Atlanta Home Show and that's where I saw Champion Windows. The sale rep was very good. And the installation guys came and did their work in one day. They were able to follow the timeframe. So, I was happy.
Thank you for taking the time to share your positive, detailed feedback. We’re thrilled to know that both our sales representative and installation team provided you with an exceptional experience, completing the installation efficiently while adhering to the provided timeline. Your confidence in recommending Champion Windows is truly appreciated. Should you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us!
Reviewed May 6, 2025
I've always known about Champion Windows. Also, a friend of mine had a room done and I asked her how she liked the work and she said very much. I used them too and customer service was excellent. Everyone that I dealt with was lovely. The installation went pretty much according to schedule, except there was a delay between the initial framing and the final glass installation. That aside, the installers were meticulous and professional. They did lovely work and they cleaned up after themselves.
Thank you for sharing your wonderful experience with us! We are delighted to hear that the exceptional service and the professionalism of our team left a positive impression. Although there was a slight delay, we're glad that the high quality of our work met your expectations. Your satisfaction is our highest reward, and we look forward to exceeding your expectations in future projects.
Reviewed May 6, 2025
I went for the “Buy two windows, get two free” promo they had going on, and everyone was very professional. Customer service and installation were excellent.
Thank you for sharing such a heartfelt and positive review of your experience with Champion Windows. We're thrilled to hear that our buying promotion, excellent customer service, and professional installation met your needs and expectations perfectly. Knowing that the process was smooth and our team's professionalism left you impressed truly makes us proud. Your enthusiastic recommendation is the highest compliment we can receive, and it’s motivation for us to continue delivering exceptional service to customers like you. Thank you once again for choosing Champion Windows! If you have any questions, we're always here to help.
Reviewed May 6, 2025
I've been looking for different windows from different people when I saw Champion Windows online. The guys came in and did my windows in one day, which was good. It's just that one window has issues and I'm not sure when they're gonna be coming to fix it. One has fog inside. And then I realized that when I wake up in the morning the same window has fog on both sides. These windows are quite expensive, and it’s been two weeks and I'm still waiting for them to be fixed.
Thank you for sharing your experience with us. We're thrilled to hear that you were impressed by our installation team's efficiency and overall customer service. We understand how important it is for every window to meet your expectations, and we're sorry to learn about the issue you've had with the fogging on one of them. Your satisfaction is our priority, and we are committed to resolving this for you promptly. We hope to restore your confidence and have you enjoying all your windows to their fullest soon. Please feel free to reach out to us so we can address this swiftly. Thank you for choosing Champion Windows!
Reviewed May 6, 2025
I looked at different places and I thought that I would just go with Champion Windows. I got from them triple pane windows, and the rep I dealt with was good. The installation started around 8:30 and by 1:00 they were done.
Thank you for choosing Champion Windows! We're thrilled to hear that our customer service, memorable advertising, and dedicated installation team all left a positive impression on you. Completing the installation accurately and within the estimated timeframe is our goal, and we're pleased to hear your installation of triple frame windows met those standards. Recommendations are the highest compliment we can receive, so thank you for sharing your wonderful experience with others. We look forward to serving you again in the future!
Reviewed April 23, 2025
We're pleased with Champion’s work. We had them do the project due to their price and availability. The technicians were knowledgeable. We’ve been satisfied with the results.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our competitive pricing and technician expertise met your expectations. Your satisfaction is what we strive for, and your feedback truly means a lot to us. If you require any further assistance, don't hesitate to reach out. Thank you for choosing Champion Windows and Home Exteriors!
Reviewed April 22, 2025
Champion Windows was great. We just did windows. Didn't have any issues. The installation team was great, very friendly, and very informative, and got the job done fast.
Reviewed April 22, 2025
I love Champion Windows. You really couldn't ask for a better company. This would be the 3rd job they’ve done for me. They did my vinyl siding, then they did my gutters and my faucet, and then they did my windows. They’re even fixing to sell me a door, so that could be four.
With everything going on with today’s society, they usually get ahead of the schedule. They might say six to eight weeks, but it’s been four weeks, so they’ve actually been ahead. Being a veteran, they help me with getting my financing and everything, too.
The customer service is excellent, and the installation team is fantastic. They’re very neat and clean, and they never leave a mess.
Thank you for sharing your experiences and leaving such a glowing review! We're absolutely thrilled to hear that you've had consistently positive experiences with Champion Windows on multiple projects. It's wonderful to know that our team provided exceptional service and that you especially found value in the assistance offered for financing. Providing top-notch service and workmanship are core values we strive for, and it's great to hear we're meeting that standard in your interactions with us. We're honored you've entrained similar projects in controlling our company for your next purchase, and I assure you we will continue to meet those expectations. If you have any questions or need further assistance in the future, don't hesitate to contact us. Thank you for choosing Champion Windows repeatedly - we greatly appreciate your trust and loyalty!
Reviewed April 22, 2025
My husband and I have been looking at different places to see which would be the best windows for us, and we decided to go with Champion Windows and Home Exteriors. When they did the demonstration, both of us liked the windows. They seemed very nice. I really liked what we picked.
We got six windows. We got the ones that you can open from the inside, and you can clean them inside and outside. I liked it because it was easy to clean. I don’t have to worry about going on the outside and trying to clean it.
The installer was so nice, courteous, and kind. He did an excellent job and was very experienced. The windows are nice and bright. You can just look out there. The other ones from different places were foggy, but these are not. The vision is very clear.
It’s a good investment. I would definitely recommend them 100%.
Thank you for your fantastic feedback! We're ecstatic to hear about your satisfaction with our windows and the seamless contrast they offer to your prior setup. It's wonderful that the ease of cleaning has brought added convenience to your life. Our installation team will be thrilled to know how much you appreciated their professionalism and skill. Your strong 5-star recommendation means the world to us. If you ever have more feedback or need assistance, don't hesitate to reach out. Thank you for choosing Champion Windows!
Reviewed April 18, 2025
We used Champion Windows in our other house 30 years ago. It was what was expected. I did enjoy the fact that he brought out the heat lamp so we were able to tell the difference between a two-pane and a three-pane window. They were great against the rain. There was some construction we had to do because laws have changed, and we had to put in some extra supports to support the window, because when the house was originally built, they put opening windows low, which is now illegal in King County. They did a very good job.
Thank you for sharing your positive experience with us! We're delighted to hear that once again, we were able to meet your expectations with the installation of your new windows. It's wonderful are an excellent job adapting to the building requirements in King County, just as effectively as we did in your previous home 30 years ago.
We're pleased that the 3-pane windows are functioning well, particularly in the inclement weather. Your satisfaction means a lot to us, and we're grateful for your continued trust in Champion Windows and Home Exteriors. Please don't hesitate to reach out if you have any inquiries in the future. Thank you for allowing us the opportunity to serve you!
Reviewed April 18, 2025
I was happy with what they told me about Champion, so I decided to go with them. The consultation visit was informative. I purchased 11 windows, and the installation took three days and the techs were good. I was satisfied with the outcome, and I’m happy with everything. I’d recommend completely.
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you were satisfied with the entire process, from the helpful and informative consultation to the professional window installation completed in just a few short days. Knowing you are pleased with the final results and quality of our work means a lot to us. We deeply appreciate your willingness to recommend us and are delighted to be part of enhancing your home's appearance. Please don't hesitate to reach out if you require any future assistance. Thank you for choosing Champion Windows and Home Exteriors!
Reviewed April 18, 2025
The service with Champion has been horrible, we almost had to go to court with them for our first repair. They haven't responded for the second. One window isn't square in its frame, the other cracked over the winter and they haven't responded to our calls, emails, or service request form.
Thank you for bringing this matter to our attention. We deeply regret to hear about the challenges you've experienced with the repair of your windows. It's concerning that you've had difficulty with our communication and service responsiveness. Your feedback is invaluable, as it helps us improve our services and customer satisfaction.
Updated review: May 13, 2025
We resolved our issue with Champion.
Original Review: April 18, 2025
Summary of Events: On December 13, 2024, I met with a Champion Home Improvements sales representative to discuss the installation of vinyl siding over the existing brick façade of my property. The primary goal of this project was to enhance my home's thermal insulation. The salesman assured me that such an installation was feasible and aesthetically suitable. This assurance was the primary reason I contracted Champion for the work. Additionally, the salesman proposed adding siding over the wooden soffits for a nominal extra charge. Under significant pressure to sign the contract immediately and relying on the salesman's verbal assurances, I agreed to the contract. I later discovered that Champion does not provide vinyl siding installation over brick façades, contradicting the salesman's assurances.
Issues Encountered: Misrepresentation of Services: I was misled into signing a contract under false pretenses. Critical information about the feasibility of installing vinyl siding over brick façades was withheld. Substandard Workmanship: The completed soffit work, finalized in February, caused significant damage to my property, including broken floodlights, damaged electrical fixtures and cables, improperly replaced awnings. Although a second crew attempted corrections in March, the quality of the work remains unsatisfactory.
Financial Concerns: The total contracted amount was $10,910, based on assurances that both the brick façade and soffits would be addressed. Champion’s work was limited to the soffits alone, despite quoting a significantly inflated price for the service. Independent estimates suggest the actual cost for similar soffit work is approximately $3,200. Champion collected at least half of the materials originally ordered for the soffit work. The covered area for the project was inaccurately measured and quoted as 3 squares when the actual measurement is closer to 0.75 squares.
Payment Dispute and Threat of Lien: I made an initial installment payment of $3,273 via credit card. However, due to Champion's misleading practices and the financial burden caused, I disputed this charge with my credit card provider. Despite this, Champion has now threatened to place a mechanical lien on my property if the full amount is not paid within the next six days. Resolution Attempts and Barriers: Despite my efforts to resolve this matter directly with Champion, the company has refused to take responsibility for their actions. Legal assistance has been difficult to obtain due to the perceived “small” monetary amount involved.
Thank you for bringing these concerning issues to our attention. We're truly sorry to hear about your experience, and it's clear there were misrepresentations that should never occur. The handling of your project and the ensuing financial burdens definitely fall short of the service standards we aim to uphold. We understand your frustration with both the initial service misrepresentation and the attempts at correction. Please rest assured, we're diligently investigating your complaint internally and will work towards a resolution. Our aim is to address not just the service-side disruption you've experienced but also ensure fairness regarding the financial aspects of your case. Our representative will reach out to you directly to discuss possible solutions and next steps. Thank you for your patience and for allowing us a chance to make things right.
Reviewed April 15, 2025
I found out about Champion on the internet. I chose them because they're nationwide and they've been in business for a long time. Their presentation lasted an hour. They came out and looked at my patio, and we decided on a porch structure. They told me exactly what they were going to do, and it worked out well.
The rep was straightforward with how much this would cost and what exactly I could do with the existing patio. I'm an elderly woman and I knew nothing about it, and they were very patient with me with all my questions. It was a little more than what I wanted to pay, but in the end, the quality was there.
I was a little concerned at the beginning when they told me that it could be as long as a 3-4 months wait, but once they got the equipment in to do it, they were ready to come out and get started on it, and so within a month, I had it up.
The installation team was very punctual and told me exactly what they were going to do. And they told me to pretend like they're not here and they're going to do their work. And they had all the equipment here to work with, and it went just fine.
The patio looked really good. They put a roof on it and made sure that the structure was sound. The only problem I had was that the roofing paper that they put on the wood was sticking up on each side. I had someone come out and clean my gutters, and he thought that it could cause a problem with rain, so I called Champion and they were out right away to put a strip on each side to hold the edging down.
I was a little concerned myself because we get a lot of rain and wind, but when the worker came out and fixed it for me, it looked great. I would recommend Champion. Any problems that I had or any concerns, they were ready to explain.
Thank you for sharing your lovely experience with us! We’re delighted to hear that your transition from a patio to a porch structure went smoothly and met your expectations. It’s wonderful that our representative provided a clear and informative consultation and that you were pleased with the efficiency and professionalism of our installation team. We apologize for the initial concern with the roofing paper, but are glad that we could resolve the issue promptly, restoring your confidence in our service. Your recommendation is truly valued, and it’s heartening to hear that your peace of mind and the result from our work stood out. We are committed to maintaining high standards, and your feedback highlights exactly what we strive for. Thank you for being an esteemed customer. If you need further assistance, please don’t hesitate to reach out. Your recommendation and kind words mean the world to us!
Reviewed April 15, 2025
The representative from Champion was quite knowledgeable. She was engaging, she knew her product very well, and she explained things that I’d never thought of. She did her demonstration, and it sounded like something that I might want to use. She gave me a brochure explaining the product that was best for my needs. Had I done it myself, I probably would have chosen something that wouldn’t have been right for my house and where I live. It was a well-explained presentation. She listened carefully to my questions, her answers came just right off the top, and she made you feel at ease.
Champion Windows did a window replacement for me. The install was so smooth, so quickly. I would say under three hours. They had a crew because they had a lot of windows, and they methodically went to taking out the windows, which was quite amazing. They were efficient in installing, and they readily answered my questions and my concerns. The few concerns that I did have, they put those to rest. If a problem came up, they got together and they collaborated, I think it was six of them. I just sat back and I just watched this unfold, and to me, it was quite exciting.
The quality was awesome, and the price was what I expected because I had called other companies and the price was comparable. I only have one minor complaint. There was a small crack in one of the windows. They documented it and took pictures. They said that particular window will be installed when they receive that product in the inventory of their warehouse, and that may take six weeks. If something is wrong, come right away. Make the correction and just go on instead of making me wait for something. I just want to know that that window is gonna be replaced in a timely fashion. That’s the only gripe that I have, but the windows and the work is not causing any damage, it’s not seeping or leaking anything, so I can live with it.
Thank you for sharing your wonderful experience with us! We'd like to express how much we appreciate your thoughtful feedback and your kind words about our products and staff. It’s fantastic to hear that our knowledgeable representative provided valuable insights and that our installation team exceeded your expectations with their efficiency.
We also acknowledge the inconvenience caused by the cracked window and appreciate your patience as we strive to correct the issue. Your satisfaction is essential to us, and we are committed to resolving this promptly.
Your recommendation means a lot, and we're grateful for the opportunity to assist you with your home improvements. Please feel free to reach out if you have any more questions or need further assistance. Thank you for choosing Champion Windows!
Reviewed April 15, 2025
I’ve had Champion Windows since in Colorado. I’m a previous customer. All I can say is they were fantastic. Everyone, from the salesman to the installer.
We're delighted to hear about how well your experience with us turned out from beginning to end. It’s wonderful to know our team lived up to your expectations, treating you with the same commitment and quality service as before. Thank you for your trust and your five-star rating. We look forward to serving you again!
Reviewed April 4, 2025
The service was good before. Now I cannot even find an agent to arrange a service request. Phone calls are on hold forever. The website does not work properly or no response from Champion. When I finally get a person who answered the call, the person has phone delays and started to yell at me.
We apologize for the inconvenience and frustration you have experienced. Your feedback is important to us, and we are deeply sorry for any distress caused. Rest assured that we are reviewing the issues you've highlighted regarding our service availability and communication.
Reviewed March 15, 2025
After making sure that both my husband and I would be home, sending two email reminders, and sending 2 reminder texts, Champion didn’t show up for their appointment. There is no way to talk to the actual office that is supposed to do the work. All you can talk to is a central phone number. Very unimpressive. If they are this difficult to get ahold of before they have my money, I can only think how difficult they would be to get ahold of after I have paid.
We apologize for the inconvenience and frustration you have experienced. Your feedback is important to us, and we are deeply sorry for any distress caused. Rest assured that we are reviewing the issues you've highlighted regarding our service availability and communication.
Reviewed March 12, 2025
We heard about Champion Windows from my sister and her husband because they used Champion Windows for their house. Bob that came out and he explained everything really well. He showed us a presentation. He seemed to know everything very well. We were planning on getting different estimates. But Champion Windows is the first one we had come out. And we just decided to go with Champion Windows from the beginning. We liked it all.
We had them do our sliders and double hung windows. They told us it would take six weeks to complete but it was done within a month. We asked if it could be placed on the list for rush, because I was pregnant and we were going to be due around the same time that they were supposed to install them. So, we were so happy that we got them installed so fast.
My husband was happy with the whole process. Three guys came out and we got about 13 windows. They got it done all in one day. And it didn't even look like anything happened here. Everything was nice and cleaned up. They were cautious inside. And they explained everything to him very well.
I highly recommend them. I love the windows and the tint. And from the beginning, we felt the difference just in the way that the temperature was felt in our house. At first, with the older windows, the house was cold and we had to keep the heater running. These windows made a difference. They're beautiful.
Thank you so much for your kind words, Janet. We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed March 12, 2025
I searched the internet and found Champion Windows. They came out right away and I liked what they had to say. They had a great presentation and they answered all my questions so I bought immediately.
I was very impressed with the installers. They did a great job and they explained what they were gonna do. I have nothing but kudos for those guys. But they pissed me off right at the end. On my contract, it said that they were to rehang all my blinds. But the installer’s supervisor said that he wasn’t going to install.
The installer took it upon himself and installed all the blinds. It didn’t spoil my experience totally because they cleaned up and I didn’t want it to reflect on them. At the end of the day, they did a wonderful job.
I would recommend Champion. Also, the quality of the windows was excellent. What sold me was the triple pane window, and true to form this winter, it was warm on the inside even when it was cold. To me, Champion was the best product that I could find on the market for the money.
Hello, Steve. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!
Reviewed March 12, 2025
I'm very satisfied with Champion Windows. The people were very polite and spent a long day getting all my windows in and I liked them. Two men came at nine o'clock, and there were two more men that were supposed to come. They must have been finishing up another job because they didn't get here till almost noon, and then there were four. As the day went on, two more guys came to help. They wanted to do it in one day. It was 9:00 AM till 8:00 PM and they worked hard. They were out there doing caulk with a flashlight at night. They got everything back in place on my patio for me and I couldn't have been more pleased. They spoke in a foreign language which was kind of a problem, but one of them could speak some English, we figured it out, we communicated okay, and they were nice as could be. They did a good job and I'm very pleased with the windows. The only thing is I’ve got two 10-foot wooden rods that my curtains go on, and they put one of them up backwards. I didn't realize that until the other day.
Thank you so much for your kind words, Susan. We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
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Reviewed Feb. 21, 2025
I’ve used Champion Windows and Home Exteriors for over 20 years. I’m a long and loyal customer. I’ve referred at least 10 people, and I know that at least three to five of them used Champion. I’ve been in this house for 33 years, and after my 4th year here, I had Champion put in patio doors in three different areas.
I had them put $10,000 worth of windows throughout the house. Recently, I had three more double windows that I wanted replaced, and I let them do that as well. So I've been very pleased with Champion thus far. I also had them put shutters up and everything. The quality of work was good.
The salesperson that came out was a young man that I had not dealt with before, but he was very good. I like the timely manner. They put up the windows right before the major snow came, so that was awesome. Each of my windows had to be made. They were custom windows.
One thing that happened was, the two people they sent out the last time didn’t speak English well enough for me to understand what was going on. I was a little disappointed, but they finally got the supervisor to come. He came about 45 minutes later, and they started doing what they do. I let them in and everything.
Normally it’s not a big deal because I love everybody. Once the young man got there, he was okay. But he should’ve been able to get there with them. That was the only negative thing I found, and I wouldn’t even probably count that against Champion.
In terms of the price, I would try to negotiate with them. I know that Champion has a certain amount of money down. I want to pay half instead of whatever amount they wanted, which was not half. I did pay the half with the guy that came out, but when the next guy called to verify, he thought that I owed more money. I was going to pay the second half when they finished, because the first half was more than what was required. He didn’t know I had paid that somehow, so that was a little miscommunication, but they were still good.
My friends see my windows. I tell them I like the slide windows, and the way the guys come out, making sure they clean up the area. I haven’t had any problems, and I’m very pleased with everything they did.
Your positive feedback is greatly appreciated. We are thrilled to hear about your experience with Champion Windows.
Reviewed Feb. 21, 2025
I had really old windows so I got five duplexes from Champion. They busted it out in a few hours and it was good. The quality is nice and I’m really happy with the sideways opening ones. Champion got good windows at a good price. I’d definitely use them again.
Your positive feedback is greatly appreciated. We are thrilled to hear about your experience!
Reviewed Feb. 21, 2025
I would recommend Champion Windows. It’s a very professional company. They’re worth it. They keep their word and clean up behind themselves. They have great customer service and great guys. Nobody makes windows quite like them.
I had Champion windows years ago but lost the paperwork, so I couldn’t prove the older ones were Champion when I needed replacements after the storm in September. I had to buy three new double-pane windows out of pocket because I couldn’t wait for the insurance company. It has a lifetime warranty, to my knowledge, so it’s great.
I got them ordered in November and December, and they finally got them in in January because they had to make them. The installation was perfect. They’re good windows. When it's a cold day, I don’t feel it coming through the glass.
I would just say there should be some kind of backup system to identify old customers who lose their paperwork. When my current problem came up, Champion looked me up and they couldn’t find me in the system.
Thank you so much for your kind words, Alexander, We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed Feb. 21, 2025
The gentleman who came out to give us information about Champion Windows had a great description of what it was all about. He was a nice gentleman and the quality sounded really good, so we decided to go with them because they have a great reputation.
We had a 10 x 15 all glass sunroom installed. The first gentleman came out to give us a bid. Then another gentleman came out and signed it out for us, and then another gentleman came out and installed it. From the time we ordered it to when it was put up, the whole process took about four weeks.
Thank you so much for your kind words, John. We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed Feb. 21, 2025
The sales representative with Champion was very knowledgeable, and didn't put any pressure on me, and the installers were efficient. Since the new windows were installed, I’ve noticed that as I walk through the house, I don’t feel the changes in temperature like I used to, especially with this lovely winter that we’ve had here recently. I’m actually anxious to see how it goes during the summer. It’s a little expensive, but I really think it’s worth the value.
Your positive feedback is greatly appreciated. We are thrilled to hear about your experience!
Reviewed Feb. 21, 2025
I bought a siding wrap from Champion Windows, and it took five days for the whole project to be completed. The quality is good and the crew was fast. They did a nice job and I had a good interaction with them throughout the process.
Thank you so much for your kind words, Rashaad. We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed Feb. 21, 2025
The presentation made by the sales agent from Champion Windows was quite interesting. It was very, very good. I would rate them tops. However, he did not get to show everything because the bug was burned out in his display. We were still impressed with his demonstration and so forth.
We had four windows installed. The sales agent was the one who suggested that because we could not afford the whole house at this time. The windows seem to be of top quality. Since it's 21 degrees outside, you can put your hand on them and they're normal temperature on the inside and quite sealed, no leaks, no drafts, no nothing. The team who installed them was very efficient. They cleaned up the mess. Everything was perfect. Right now, our plan is to continue to install numerous windows until we get it all done.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Birmingham team. If you have any further questions, please don't hesitate to reach out. We appreciate your business!
Reviewed Feb. 21, 2025
I got four Champion Comfort 365 triple-pane windows. I chose them because my windows are all very strange sizes, and if I had to get custom windows, I wanted good ones. I'm satisfied with the windows. They lowered my energy bill and did exactly what I was told they would do. Champion installed the windows on time, too. I was given four to eight weeks, but they got it done in four. Installation was smooth as well. They came over, replaced them within two hours, and I have had no issues since. It took a little bit for us to train the windows to open and close, but that was expected. Overall, Champion was on time, on budget, and with no delays.
Thanks for choosing Champion Windows! We greatly appreciate your positive feedback.
Reviewed Jan. 8, 2025
Champion Windows Timeline:
a. One patio door
b. Twelve windows
2. Signed contract on11/30/2023 for a change order eliminating one window for a total of eleven windows in the final order.
3. Windows installed 3/20/2024 and 3/21/2024.
4. Walk through with Champion Windows installer on 3/22/2024. He informed me the patio door and 3 windows were damaged and needed replacement. This damage happened either at the factory or during shipping.a. Four of Twelve items arrived damaged.
5. Another window was found to be damaged and not originally ordered. Champion agreed to replace it.
6. 12/6/2024, the Champion Windows tech, Alonzo, arrived to replace all windows and door.a. One bathroom window was correctly ordered and installed.
b. One bedroom window was incorrectly ordered with Rain Glass.
c. One patio door was incorrectly ordered.
d. One bedroom window did not arrive.
e. One kitchen window was still being manufactured.
i. 1 out of 5 items arrived on site and installed, 4 items re-ordered on 12/6/2024 by Alonzo of Champion Windows.
j. 1/7/2025, no communication from Champion Windows about the windows not arriving correctly. Nor communication on whether the windows have been ordered.
To Date, 12/16/2024 I have not heard from Champion Windows on their incorrect ordering of my replacement windows nor on a timeline. When I first ordered in November 2023 I was told 12 weeks for windows. If this holds true, it would place me at Feb 28, 2025 to receive my order. Over 15 months from my original order. This should be unacceptable by Champion Management. I get the feeling this is their status quo. This company does not care about customer service. Look at their reviews on YELP. They are overwhelmingly 1 star. They are the worst and do not deserve your time nor attention.
Please accept our apologies for the experience you had with Champion Windows.
Reviewed Jan. 7, 2025
I purchased the 245 consumer windows and a sliding patio door. They came in very professional, explained the process, and discussed the timeline since I had 30 windows to be installed. It took them roughly three days to complete the job.
The installation team was very clean, cleaned up after themselves, and answered all my questions. When they left, they briefed me, gave me the warranty information, and explained how it worked.
If someone were looking for windows, I’d tell them to consider Champion. Price is important, of course, but you also want quality and that’s what I got, along with great service. From the design team to the installation team, the whole Champion team was professional, kept me informed, and didn’t mislead me.
There are definitely some cheaper options. The only issue I had was with the guy who initially came out promoting a buy one, get one free deal, but that’s not entirely accurate. It’s more like I get about 40% off a window, it’s not really buy one, get one free. That doesn’t match what most people would expect. If I pay for a window, I’d expect to get another one of the same quality for free. We told the guy that it was misleading to advertise it that way.
Please accept our apologies for the experience you had with Champion Windows.
Reviewed Jan. 7, 2025
We installed all-new Champion windows in the entire house. We had a little bit of everything from double hung to slider windows. It took about six weeks to install around 12–14 windows. The installation experience was excellent and we’re satisfied from start to finish. So far, they have good quality.
We're honored to have provided you with a positive experience, Stephen. Thank you for sharing your feedback.
Reviewed Jan. 7, 2025
Not too many people do black windows, but Champion does them. A co-worker told me about them. I had four windows done for the basement and the team who installed them were very friendly. They communicated well and the installation was done in one day. The cleanup went well and we're very pleased from the start to the end.
While we wanted our projects to cost a little cheaper, their pricing didn't strain us. It was fair enough. I liked that they had the plan set up in three or four stages. You put either a third or a quarter down when you sign the contract, and then when they order the stuff, and then when it comes in, and then when they finish, something like that. I like that idea. It breaks the cost down.
We're honored to have provided you with a positive experience, Laura, thank you for sharing your feedback.
Reviewed Jan. 7, 2025
Champion has been easy to work with and I would highly recommend them. They helped with our deck and everything went pretty smoothly. A rep came and it's been a good relationship. The installation took about two days and the crew did a good job. Our deck is all glassed in now. We have one glass that is leaking, but their guy was here last week and he said, "No problem." They're ordering new glass.
We're honored to have provided you with a positive experience, Mrs. Harris. Thank you for sharing your feedback.
Reviewed Jan. 3, 2025
I had the pleasure of working with Drew and Doug and I couldn't be more impressed with their professionalism and expertise. From the moment they walked in, they made me feel valued and took the time to understand my needs. They were patient, attentive, and provided me with all the information I needed to make an informed decision. Not only did they go above and beyond to ensure I understood the product but their friendly and approachable demeanor made the entire experience enjoyable. I would highly recommend Drew and Doug to anyone looking for excellent service and a seamless shopping experience!
It is our pleasure to have provided you with a positive experience. Thank you for sharing your feedback with us. Your input is valuable to us, and we will use it to improve our services in the future.
Reviewed Dec. 19, 2024
We had a previous experience with Champion that we were very happy with. So we decided to go with Champion again to do our basement windows this time. The sales reps did a great job. They were communicative. They were informed in all their information that they provided with us and we settled it right there. We called them and then they came out. They were timely and very polite. It was all good. The man did all the measuring and he left. There was a month and a half wait process because it's a lengthy process to wait for the windows to be constructed. Then they came back. But the windows were the wrong size. They didn't measure correctly. Nobody knew until they came to try to install and then they said, “Wait a minute. These windows don't fit.”
It turned out that the measurement man was incorrect. He was a really nice guy and apparently, he's worked for Champion for many, many years. He just made errors. He screwed up. So the installers had to leave because they couldn't install the windows. Then we had to wait for about six weeks for the new windows that would be correctly measured to come in. But once that happened, everything went smoothly. It was fantastic. Unfortunately, we were not happy with the mistake that was made. But in the big scheme of things, Champion communicated everything well. It is what it is. When the job was finally completed, we were very happy with it.
I asked Champion if they would be willing to give us a discount of 5% or 10%. Rod, the manager, was a really nice guy. He said he would check. He got back to me later and said the only thing that they could do was give us a $150 Visa card gift card. So, they gave us a gift card. But the project cost almost $12,000. Rod said that was the best they could do.
Reviewed Dec. 19, 2024
The sales rep was very personable and easy to talk to. We understood everything he told us and we liked what Champion offered. The crew did good work and was very efficient.
It is our pleasure to have provided you with a positive experience. Thank you for sharing your feedback with us. Your input is valuable to us and we will use it to improve our services in the future.
Reviewed Dec. 17, 2024
The guy that came from Champion Windows seemed to be honest and trustworthy. He was knowledgeable of his product and other competitors. He demonstrated the difference between their windows and the others. There was no pressure to purchase. Before he left, he offered another 10% discount. That was nice. There was already a buy-one-get-one on the windows at the time. He offered about sending someone for doors, but I was holding off on that. If there were other options, he offered them and let me know I could do anything at any other time. I didn't have to do everything at once and I could pick up more later if I wanted to. It was nice to have options offered.
We got replacement windows, and they are the nicest windows I've seen. Champion replaced leaky windows and you could see the condensation in between the old windows. Champion put in windows that are twice as thick as what were here. Now, we don't have any rattling when the wind blows. We also don't have any sticking of the windows when they are opened and closed. We can swap the window top and bottom as we should be able to, as well as slide the screens. It's great to have screens, let alone that they function. We can remove anything easily. The function’s great. I've dealt with a lot of windows in my life and though I'm not happy about spending the money on the new windows, I have nothing to complain about. I have energy-efficient windows back home, and I can compare those to not being as high quality as these.
The installers were on time and did an efficient job. The three of them worked well together and they cleaned up 99% of their mess. I had one window screen that they accidentally tore a little bit while installing it but they replaced that before leaving. The only issue that I have is one of my window frames on the inside has a big scratch of paint accidentally scratched off it from when they were installing it. I didn't see that until the other day. Other than that, I'd recommend them. They were great guys. They did not go anywhere until the job was done. They worked from the time they got here until the second they left. They're the most efficient trio I've ever had doing work on any of the homes I've ever lived in.
Reviewed Nov. 20, 2024
Everything was fine in my experience with Champion up till a couple of weeks ago. I made my final payment about three weeks ago and for some reason, they couldn't find my check. I have to go to the bank tomorrow and put a stop payment on it and reissue another check. That I'm not happy with. But the quality of the product is good.
Reviewed Nov. 12, 2024
We liked the salesperson with Champion. He seemed competent and knew what he was doing. We had four windows, and it was a good install. It was a hard one because it had a lot of repair under the sill but the installer did his best. But we have a callback on an issue and Champion following through. We have one window that's not functioning well. But overall, we're very pleased and would recommend them to our friends.
We thank you for your kind words and we are ae happy that you are overall pleased with Champion!!
Reviewed Nov. 12, 2024
We had a three-season room built with Champion. They have a project manager and he was the primary person who was letting me know what piece was coming next. If there was any kind of delay, he was very good about communication. We had two guys that came out and they introduced themselves. We were comfortable with them. We had some demo that had to be done and they explained to us everything that was being done. The project took three weeks.
The room is awesome. It's 14 x 12 and though it's not a huge area, it's nice. I've seen others that look like they're just an add-on. But this looks like it was built with the house and our house is 30 years old. We have a nice roof surrounded by all the beautiful windows. We have two doors which is unique. A lot of places, they only have one sliding glass door. But we have another part of our deck so we ordered a door going out to the deck. I would have liked to see what the difference in cost was. They talked about the cost but I would have liked a breakdown of cost. That would be a piece that would be beneficial for the consumers so they understand what they're buying. What they do is they start out with an MSRP, which a lot of places do, and there is room for negotiation. But not everybody probably knows that.
Reviewed Nov. 12, 2024
I went to every other vendor that was available but I wasn't satisfied with any of their reviews, results, and explanations. They never even took the time to show me their products. Whereas Champion came to my home, showed me what I was looking for and answered my questions. There was a one page warranty with everything there, no itty-bitty writing, and I was sold. The windows have been installed,
The installation was amazing. The two technicians that Champion sent were incredible. I haven't seen workmanship like this in quite some time. My house was cleaner when they left than when they arrived. That's how good they did. Champion has a great product, and I'm 100% satisfied. It's a lot more quieter in the house. We went from summer to winter literally so I can tell a difference as far as temperature in my home, how many times the heater has to kick on.
We really appreciate the time you took to leave such a thoughtful review! Please share your positive experience with friends, family and neighbors! Thanks again!
Reviewed Nov. 12, 2024
Champion Windows put a vinyl siding in and the installer did a meticulous job. It took 20 days but the work was very good.
James, we are so delighted to hear that you are pleased with your siding installation. We know that waiting can be a pain, but we are so glad that you feel that the wait was worth it in the end. We appreciate your business and look forward to working with you again in the future.
Reviewed Nov. 4, 2024
We are located in Tigard Oregon. Champion sold us on their quality and service. Our sunroom was supposed to be completed end of April 2024. Still not done. Installers have been here 4 times always stating there is a problem with the measurements, window was not on truck (don't they check). Communication is not existent from them unless we call them and we still get generic answers. Project is over 6 months over due. I want out. This is ridiculous.
Reviewed Oct. 23, 2024
Salesman from Champion lied and told me that their windows would reduce the outside noise, the windows did not reduce the noise. Don't buy windows from them, buy your windows from another company.
We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us directly at (616) 871-2347, so we can rectify this issue. Thank you.
Reviewed Oct. 23, 2024
My project started August 21. Today is October 23! Still not resolved water coming into my glassed in patio!! For two weeks I had about an inch of standing water. Now I still have dripping water! Extremely slow or no response when I ask for updates and timing of a resolution. Was told I still have to pay the final 10% for this horrific project! I have bern inconvienced for far too long. This is 100% unacceptable. I need an executive to be aware, resolve my water issue and confirm at minimum I will not be required to pay the final 10%. I have a string of emails with details that the leadership of champion needs to see! I would hope you would be appalled if you were aware. I need contact info to send, but ultimately I want to have full use of my enclosed patio immediately!!
Please accept our sincere apologies for the inconvenience you've experienced with your window order. I understand your frustration, and I want to assure you that I AM personally WORKING on this issue for you. We take your concerns seriously and are committed to resolving this situation as quickly as possible. I will continue to investigate the status of your order and will update you as soon as I have more information.
Reviewed Oct. 21, 2024
In the very beginning, I was gonna get one window with Champion, then we decided to go with three, and that was what they measured for. We put in the money upfront for most of it and they said it would be seven weeks. When it came close the time, they weren't here yet so I made a phone call and they said my window was ready, but it was only one window. Then the installers came out. They did a wonderful job but I didn't get the other two windows. They said they only received an order for one. I wasn't charged for the other two windows, but I was very disappointed that I had ordered three and they measured for three but only had one. They also offered me incentives for the other two windows but it didn't happen. Nobody seemed to care. I was happy with the one window but if you look at it, it looks odd. It doesn't match. My dining room sticks out at an angle with one, and the two are on the side. It's like a separate part of the house.
Thank you for bringing this to our attention. We apologize for the delay you're describing. Please reach out to us directly at (704) 322-1111, so we can work with you to get this taken care of as soon as possible. Thank you.
Reviewed Oct. 21, 2024
Champion Windows was great all the way around. I got 16 windows, and the sales rep and the guys were perfect. They did a good job, and I'm happy.
Thank you so much for your kind words, Christine, we really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed Oct. 19, 2024
Champion's sales rep was great. We bought windows from them and the installers were good, too. We've only had the windows for a short time but their quality seems okay. We thought they would block out more heat than they did. We have a heat issue and we live on the water. Other than that, everything's great so far. When we contacted Champion, they came right out. In fact, they came out several times when we had questions about adding some more windows and they were very knowledgeable.
Thank you so much for your kind words, Gina. We really appreciate you taking the time to share your experience with us! Please let your friends and family know about our products and services so we can help them too!
Reviewed Oct. 11, 2024
Champion Windows has good communication and a good product. The installers were nice people, and I enjoyed them. Anything we asked them, they told us about it. They were a husband and wife team and they were outstanding. They covered everything up and cleaned up really good. It was surprising. They were a good couple, and they were really talkative. We had a good conversation with them.
We got three slider windows, including a big one which is 48 x 96, and my wife really likes them. The quality looks really good. We have no breeze coming through. We've only had the windows for a couple weeks, but everybody who's been over there like them. They look good from inside and out. Even the building inspector for the City of Cheyenne that came in to inspect the windows had a lot of good comments about the people from Champion. They're good people.
Thanks, you so much for that wonderful review! we at Champion strive to provide excellence service and products. Tell you friends and family!
Reviewed Oct. 10, 2024
I liked the price of Champion. They're better than anybody else's. I purchased 10 windows and the quality of the windows is very good. The installation went very well too. I would recommend them.
Gwendolyn, thank you for that wonderful feedback, we at Champion strive to deliver exceptional products and customer service. Please tell your friend and neighbors!
Reviewed Oct. 10, 2024
My brother-in-law had his windows done by Champion. We also purchased eight windows and had them installed. It went great. I had no issues whatsoever. The windows looked nice. They’re well-finished.
Thank you for that wonderful feedback, We at Champion strive to deliver exceptional products and customer service. Please tell your friend and neighbors!
Reviewed Oct. 3, 2024
Initially had high hopes for Champion Windows' service when they (Bron was the salesperson, and he was very helpful) quickly sold me on a product and took my money over 10 months ago. Unfortunately, my experience since then has been far from satisfactory. The lack of communication regarding the status of my room enclosure project has been frustrating, to say the least. I hear from the project manager once or twice a month, and it's always the same vague update: "We are working through permitting."
Despite numerous inquiries, the project manager has never provided specific details about when documents were sent to the county, who they have spoken with, or what exactly is causing the delay. For a project that exceeds $80K, I expect up-to-date status reports and detailed information. We began this project in January, and now it's October, and I am still stuck with the same uninformative updates every 2-4 weeks.
I understand that dealing with county permits can be challenging, as I have done it myself on a similar project. When Champion initially assured me that they would handle the permitting, I expected them to be as ambitious and aggressive in advocating for my project as I would be. Unfortunately, this has not been my experience.
Moreover, I have repeatedly requested that communications be made via email so that we may reference commitments and track progress accurately. These requests have been consistently ignored, leaving me with little evidence of conversations and commitments. This lack of documentation further exacerbates my frustration and makes it difficult to hold the team accountable.
Update on 7/31/24: After calling the number provided (206) 455-9527, you'll find that you're placed on hold for 10 minutes before being directed to a human (or you can leave a voicemail). When a human picked up (Jasmine), I was put on hold while she reached out to the Project Manager. She then informed me, "the information he provided is the same, and he will provide that to you again." I asked her if she had access to the review; she said she did but hadn’t read it. When I requested that she take a moment to understand the issue, she simply stated that the PM (Bob) would give me a call with the same information.
I really want to provide a positive review such as, "The customer service rep took the time to understand the issue and the PM provided me with regular, detailed status updates via email, including estimated timelines for delivery and installation." However, here we are, 7 months in, with a $20K deposit down, and the Champion team still cannot deliver on basic terms of customer service for this project.
Update as of 10/3/24: I signed an agreement on January 18, 2024, for a high-quality Champion Windows enclosure, and in May and June met with Bob and another engineer to verify measurements and deck engineering. However, the permit application wasn’t submitted to Thurston County until August 1. Since then, I have had to chase updates constantly. I have shared and will continue to share my experience online through reviews and am looking to engage consumer advocacy teams to escalate this further. This is not the customer experience I signed up for, and I expect the Champion team to take ownership and make this right.
Thank you for bringing this to our attention. We apologize for the delay you're describing. Please reach out to us directly at (719) 344-2661, so we can work with you to get this taken care of as soon as possible. Thank you.
Reviewed Sept. 26, 2024
I had a screen installed in my back patio. The work was done properly and I'm pleased with it. The cost was reasonable. The quality is good.
Thank you very much for taking the time to leave us a review, Eddie. We appreciate your business.
Reviewed Sept. 25, 2024
There were four different companies I called and Champion happened to be the first one that I had an appointment with and the guy talked me into it. I went with them and purchased windows for the whole house. The installation went well. They were very professional and they got it done in a day. They didn't leave a mess and everything seemed good. I was pleased with the whole thing.
Thank you for choosing us! We appreciate your business!
Reviewed Sept. 14, 2024
I just got a quote from Champion and the reps did a very good job explaining everything and showing the product. But Champion was way too expensive and I did not go with them. Other than the price, everything is good.
Thank you for choosing Champion!
Reviewed Sept. 13, 2024
We had three reps come into the house, give us their presentation, and I, being an architect, liked Champion's product. We purchased the windows, and they've been working with me while we tried to get through the development of Sun City. Finally, we got approved two days ago to put them in, but I haven't talked to the guys yet to tell them that I'm approved.
Thank your feedback. Have you contacted regarding your recent project?
Reviewed July 12, 2024
Champion Windows and Home Exteriors did an amazing job on my home windows! The installation was seamless, and the quality of the windows is outstanding. The team was professional and efficient, ensuring everything was perfect. Highly recommend their services!
Thank you for your recent review. We are thrilled to hear that you are pleased with your new windows and are confident you will enjoy them for many years to come. Once again, thank you for being a valued customer of Champion!
Reviewed July 11, 2024
Champion Windows and Home Exteriors did an outstanding job installing new windows in my room. The quality of their workmanship is exceptional, and the windows themselves are beautiful and energy-efficient. The team was professional, efficient, and respectful of my home. Highly recommend their services!
We're delighted to hear about your excellent experience with our Seattle team and are glad you're enjoying your new windows. Your satisfaction is our priority, and we're grateful for your business. Please feel free to share your positive experience with others!
Reviewed July 9, 2024
Cancelled project due to Champion not doing measurements when asked. Asked for a refund, Company had no expenses as no work was done, measurements not even taken. Company refused to issue refund on deposit.
Reviewed July 9, 2024
After ordering two sliding glass doors and putting a down payment of $3500.00, my husband got sick and had to be put on hospice. I went to the office and tried to cancel the order a couple of days after the four day window they gave if we wanted to cancel. At first they said they would charge 10%, then they refused to give any of it back because they said they had already starting on them. I called the 800 number a few times to speak to someone in charge and their response was that someone would call back within 24 to 48 hours. No one ever called back. My husband ended up dying and I took the death certificate to verify his passing. That didn't do any good. I believe that was very wrong and l find them to be heartless and money hungry. I would never recommend them with that kind of low down response. Champion Windows does not deserve one star! Theresa
Reviewed June 2, 2024
The staff was excellent. They have good quality stuff. The people that did the installation were good people. They did an excellent job. After we did everything, we got a couple of issues and we called and they sent another tech to come. He was good as he could be too. So they were very good people to work with.
Thank you for the wonderful review; your appreciation is highly valued as we strive for quality and excellence. Please feel free to refer us to your friends and family!
Reviewed May 25, 2024
I had Champion replace our front double doors. It's been a few years since the installation and all that I have is regrets. On average they were much more expensive than other door companies and my hopes were for a quality product. Unfortunately that was not the case. I had to replace the seals because the draft was horrible. You could see daylight around the edges. We even had ants infest our home through the openings. This after many call backs to the company to resolve.
Another problem is that the doors don't close without rubbing against each other. They continue to sag and rub on the top corner. Their tech stated it was due to the install and unfortunately without removing both doors and frame, there's nothing they could do. And so I've been fighting this issue ever since. The doors are heavy and they warp the hinges after a few weeks use. The caulking around the door looks horrible and because the whole door frame continues to shift, I've had to re-caulk every spring and fall. We bought the expensive door and the look great but what good is the doors when they function worse than the doors we replaced?
Reviewed May 20, 2024
We had Champion siding do our house 5 1/2 years ago. We were very pleased at the time, but now we have shutters that have faded pretty bad and also are coming off the house!! We called them. They told us we had to pay 119.00 dollars for them to even come look at them. So we paid the money, they came out took pictures and took a whole month just to get back with us. They told us the shutters weren't their responsibility to replace even though our contract says all materials are guaranteed for LIFE!! They said we would have to contact the company who made the shutters!! What a CROCK!!
Why did they take our money if they knew this about the shutters. I guess LIFETIME warranty for all materials doesn't mean anything. They're the ones who ordered and installed the siding and SHUTTERS!! Five and a half years is ridiculous for shutters fading and coming off the house. I would never tell people to do business with Champion Siding.... Go somewhere else!!
We apologize for this frustration around your shutters, Sherrie. We take customer feedback seriously and will address this with our team. Thank you for bringing this to our attention.
Reviewed May 13, 2024
We contacted Champion Siding & Windows in late April to schedule an estimate for our property, which is nearly five thousand square feet and requires over $70,000 worth of work. Initially, they scheduled a salesperson to visit on May 6th, but nobody showed up. Upon contacting the company, they claimed our appointment was actually on May 13th. Again, there was no show, and no communication from our salesperson, Kyle. After calling once more, they rescheduled us for May 20th. Frustrated by their lack of professionalism and reliability, we decided to cancel our appointment and requested to be removed from their records. It's concerning when a company can't even manage to show up for an estimate; it makes one question how they would handle the actual work or address any issues that may arise. We wouldn't trust them with such a significant project.
We apologize for the missed appointment you describe here, Kenton. We will look into what occurred and address this with our team. Thank you.
Reviewed May 12, 2024
Brandon, the sales rep with Champion Windows, was very thorough. I like how he went through the presentation. He showed me the product, the difference between the windows and how much light it saved. He answered all my questions. I was gonna get these certain windows but asked about the casement windows. He told me those are a little more expensive but I like them more so we went ahead and put up the rest of the windows in the house except for the kitchen.
We got in on the last of the two-pane which I wish I'd known. By then, we had three beautiful windows in the front and they were the big ones. These, I had just put in with the full window. You could look through it and it matched the ones that were in the back of the house. It looked beautiful. After that, I got casement windows and had a guy, Dustin, come and help install them. After the first two times, I wanted him back so they put the rest of my windows in. He did an excellent cleanup job when he went to go around the windows. He made everything match around the house. It looks professional and the house looks great. I'm very happy.
We're thrilled that you're happy with your windows, Michael. Thanks for being our customer.
Reviewed May 11, 2024
I liked Champion Windows and Home Exteriors. The rep was very knowledgeable and polite. The people that installed the windows seemed to be very efficient and knew what they were doing. The windows work fine. I've been enjoying them.
We're very glad you're enjoying your windows, Hope. Thanks for choosing Champion!
Reviewed May 11, 2024
The sales rep of Champion was very nice. He was helpful and always available by phone if I had questions. The installer did fine and showed me the different things with the door, like the lock, and explained that it would be stiff, originally. He also cleaned up everything. Champion was good to work with and the door is great. It's helped a lot with the coldness of the room because it's a three-season room.
We're glad to hear our team was good to work with, Carolyn. Thank you or your review.
Reviewed April 29, 2024
If I could leave a negative star I would! These windows are AWFUL! Limited lifetime warranty, my foot! Our windows are completely falling apart. The bottom lip of the screen that you use to open and close the screen has broken off on about 50% of our 16 windows, two have fog in them, 4 of them will no longer stay open when you open them, we have to prop them open because they fall down and close, the plastic notches that slide in to allow the windows to tilt in for cleaning have broken off on 3 of our windows and on 5 of our windows, when you tilt them in, they don't go back into the window track making them nearly unusable. These windows are not abused and we usually only tilt them in once a year for spring cleaning, but we do enjoy fresh air in the spring and fall and keeping the windows open is a challenge. If we get them open, then trying to close them, they fall out of the track and it takes an act of Congress to get them closed and latched.
We didn't purchase the windows, the prior owner did 6 months before we purchased the house and they won't honor the warranty! Their windows are complete and total junk. Their run 'sales' all the time, but don't waste your money or think you are getting a great deal. You will have to replace the windows in a matter of a few years! It is too late for me, but save yourself the headache, frustration and RUN away from their sales people as fast as you can. Horrible workmanship and quality. Ice water in ** lasts longer than these windows!
We're sorry to see you're having trouble with the windows in your home. It can be very frustrating. Warranties do need to be transferred by the purchaser in order to apply. But, either way we would be happy to assess the issues and provide a quote for repairs. Please give us a call if you would like us to come out. Thank you.
Reviewed April 22, 2024
They were very fast and efficient while installing these replacement windows in my house. The windows look great and they are quite energy-efficient...Very happy, and thanks for all the courtesy calls.
We're happy you're happy, Donna. Thank you for the review!
Reviewed April 19, 2024
Champion Windows & Home Exteriors exceeded our expectations. They were prompt, courteous, and knowledgeable. The repair was done perfectly, and the pricing was competitive. Great experience overall...
We're so happy to hear it was a great experience, Andrea. That is what we strive for. Thank you very much for this feedback.
Reviewed April 15, 2024
We replaced some windows and a door, and the price is way too high, but the quality is fine. We had seven windows done, and the installers from Champion Windows had to come back and replace four of them. They broke during shipment. We also had a little issue with some billing, and I had to get that straightened out.
Thank you for taking the time to leave a review for us here, Bob.
Reviewed April 15, 2024
Champion had a good product and everything went smoothly. They told us it was gonna be four to six weeks before they would be calling me to put them in because they had to send a guy out to measure, then they had to order them and wait for them to be built. Besides that, I like everything about the product. They were a little expensive, but everything's going up.
Thank you for sharing your feedback with us here, Michael.
Reviewed April 13, 2024
Champion Windows gave me a better bid but they did not push me to purchase anything. They allowed me to pick and choose what windows I wanted to change out. It was a very professional, nice and easy transition. The sales rep was very knowledgeable and helpful. It was like a breath of fresh air to have someone come in and give me different options and clarifications on everything, from what color the frame I wanted to if I wanted just one screen that would pull from one side to the other. I was very adamant that it has to be safety, safety, safety because I have a disabled daughter. I wanna make sure that the locking systems were good and we ended up with two locking systems outside of the other locking below. So that was great. It was a very nice conversation with the sales rep.
We're thrilled to hear about this positive experience, Mildred. Thank you very much for sharing a review.
Reviewed April 12, 2024
Champion has done a good job and it was fast. The windows look great and I love them.
This is great to hear, Teresa. Thanks!
Reviewed March 25, 2024
The project manager who came in explained to me in detail about what would be done and how much it would cost. He was helpful in explaining the end process of the construction. Champion Windows is the best out there. They don't do false commitments and are not pushy. They deliver what they speak. The only one thing is they're a little expensive compared to others. But I understand where they're coming from because of the work and their warehouse is local.
Thanks very much for your feedback, Sharath.
Champion Windows and Home Exteriors Company Information
- Company Name:
- Champion Windows & Home Exteriors
- Company Type:
- Private
- Year Founded:
- 1953
- Address:
- 12121 Champion Way
- City:
- Cincinnati
- State/Province:
- OH
- Postal Code:
- 45241
- Country:
- United States
- Website:
- www.championwindow.com
