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We purchased a bay window and from the start, the glass would fog up. When we contacted the company they said that was normal, all windows do this. Nothing for warranty. Now, 10+ years later their “lifetime warranty” doesn’t apply and we’ve learned that this window should never have fogged like it does.
They killed 3 of my flowers and I called Holcomb's which are very expensive flowers 24.95. They are called hellebores -Christmas roses, my thornless blackberry bushes and 2 of my elephant ears bulbs that had come up. They are smashed down. Now me and my husband had to go around the driveway picking up nails and trash throwed in my strawberry patch and grapevines. Just because we live in the country doesn't mean we are trash.
They promised which why need to look the word up to take care of anything or replace that was destroyed or repay us the amount of money it cost and they will not return our calls but they got what they wanted out of us. I have pictures and a yard full of material boxes that haven't been open that is not the color of our house and we made them leave it for proof and material that they miss cut because they never used a ruler to cut by. They guessed at it. The cost of my job was 19,0000 dollars for a small house 2 bedroom and 1 bath and 3 windows and the 1 was to be free. See the advertisement.
Saw a lot of negative reviews and want to tell my experience w/ Champion Windows. I live in Brush, CO and in December of 2015, I had Champion (Loveland, Colorado) replace all 21 windows in my home and put siding on the parts of the house not bricked. My windows were made in Longmont, CO. Which is great for high altitude. I had no problems with promises, services, etc. I was totally amazed that there were 4 people. They had the windows out of the house, put back in 1 day & came back the 2nd day to finish. Amazing. My siding was a different story because the gentlemen that did it, did it in the snow.
All of the siding looks great except over my garage so I have to look at it every morning and night. It has buckled. However, I have never called Champion to look at it. The only call I made is when the new rain gutters were still spilling over in the front of the house. They came out immediately and fixed the problem. 3 yrs later, my daughter is looking to do the same with her windows. Would highly recommend them.
I have tried for about a month to the local office in Ft Worth Tx to come out and look at repairing my roof on my Champion patio room. One man came out and I have called several times and they keep telling me one person will call, they never do, call again and someone is on vacation, I am nothing to these people after spending 30k on my room. It is 15 yrs old and just outside of warranty and the roof leaks bad. I need Help. These people do not care. Do not buy any product from this company.
We installed a custom window. The window that was delivered was smaller than the size we ordered. The window itself was very shoddily installed, with a unfinished plank in place of a window shelf. When we complained, a crew of three people came in, and they were defensive from the very start. Asked us questions like "What is wrong with the window?" instead of understanding our concerns...
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I signed a contract with a nationwide home improvement company (Champion) with an office in Nashville in March. I gave them $8300 downpayment with the understanding that it would be completed by the end of April, so I went ahead and got the loan from my bank so I would be sure to have the money for them when they finished the job. The middle of April and nothing was started yet so I called the office. Office manager rudely told me that it stated in the contract that the completion date was June 11. Ok, I understand that even though salesman told me differently. I wait until June 11... still not started. Contact BBB. File complaint. Company contacted me (obviously to fulfill conditions of BBB complaint response) and told me that they would be starting the build on July 5.
They called me July 3 (2 days before promised start date) and told me that "due to the weather they would be unable to begin build on July 5" and before we got off the phone I would be fed two other excuses as to why they hadn't started yet. "You know there is a lot of construction going on in the Nashville area" and "the building permit has yet to be applied for, corporate is working on this and we don't know how the ball got dropped on this one". "We will get back to you sometime next week" was the last thing he told me. That would have been the week of July 9. It is now July 24 and I have yet to hear from anyone from the company about this build. They have held $8300 of my money which could have been in the bank gaining interest, if it hadn't actually been part of the loan that I am actually paying interest on and the other $20000 that is still sitting in the bank waiting for them to complete the build.
Contract states that I have 3 days to break contract. They can break contract anytime before the build starts. Contract states that if I break contract now I will have to pay them 30% of contract price which is over $8000! What recourse do I have? Contract also states that if they have to get attorney to get money from me that I will pay all attorney fees and court costs... Can I do the same? If I have to get an attorney to make them hold up their end of the contract, can I make them pay attorney fees and court costs??
BBB complaint will likely not be posted to their website because Champion told them that they were starting the build on July 5 even though they didn't really do that. I kept the BBB complaint opened just in case that happened. BBB will not post complaint if it is resolved... meaning if I get my refund or they complete the build it will not be public info. I wanted this to be public info so I am posting here in hopes that others will be saved the trouble I have had with Champion Windows, Doors and Sunrooms of Nashville, Tennessee!
They don't answer phones return calls. Feb 15 $5000 down for sunroom. They said they will start 4-16-18/5-15-18/and 6-21. All no show no call. Received call Thurs 6-21-18. "Rain will not come. Will be there Friday 6-22." No show no call. On 6-25 I was not home. I left note on gate not to enter and they showed up unannounced. I got home and called. They broke their contract. States 8-12 to start. It is now 17 weeks. They said I will not get my refund back. DON'T USE THIS COMPANY!!! I also checked with building permit where I live. They never even pulled permit.
Scheduling an in home appointment was easy, and from what I read on their site, seemed like they would be a front runner out of the companies we planned on comparing them with. Sales rep showed up on time, wasnt terribly friendly, but was to the point; measure the doors, then sit down to talk. I was handed a lifetime warranty document explaining all that they cover, which did sound nice, but that was it. He gave me a little demo showing how when one side of the glass sample he brought was chilled to -24 deg that the other side remained at 74. Impressive if you dont know what to be looking for; glass has its highest performing zones at the center of the glass, whereas the edges have a higher transference of heat/cold.
Secondly this demo lasted all of 30 seconds; had the window been exposed to -24 deg for hours and hours, what would the temp on the other side show. I saw where he also had a heat lamp in his bag; these "demos" are more trickery than proof of performance. I asked the Rep if the windows were energy star rated, his answer "oh, yea of course". When I asked for documentation, he scrounged through his bag until he found a piece of paper which contained an Energy Star logo, and their company name on the same sheet. This was his "proof". I asked if they had different grades of doors/windows; his answer "we dont have good, better, or best, only the best windows on the market". Yet again, no proof. He showed me their stainless steel bearing and track/guide system, and their foam filled vinyl construction.
Overall I was relatively impressed with the parts and products that he showed, but truly lost my support when it came to numbers. The rep, listened that I wanted a vinyl window, white exterior, possible wood look interior, and a possible blind between the glass option. He got out a binder, scratched 4 numbers on a piece of paper and handed it to me. The numbers, while high, were not exorbitant. I asked him if Champion offered any specials throughout the year, or offered financing, deals etc.
He said, "Yes, we have one going on right now," I asked what is it, he said "it's the right now special...when I walk out the door the price goes up 50%". I flat out told him that I dont appreciate the hard line sales tactics and thats a poor way to do business, then which he replied that "everyone in the business does it." To which I replied, "Well, it still doesnt make it right," and he said "well, imagine if I dont make the sale on the first trip out, and I have to come back a second or third time." And I said, "so you're telling me it costs you $3500 to make a in house sales call?"
Abruptly I told him that I had what I needed to make a decision and he should leave. Even if Champion had the best product, and the best prices in town, I would NEVER work with them; imagine how you'd be treated should there be a warranty claim, or customer service issue. Champion, in my opinion, is one of the, if not the, sleaziest business I have ever dealt with. I've never had this kind of sales rep disrespect in my life, and I am business owner who does a lot of business every day. Whether or not this guy performs these tactics out of his own doing, or this is how Champion teaches their reps to do so is unknown to me. I hope that Champion reads this, and the word gets out and they change their practices. This is utterly atrocious behavior, and I hope it impacts their business.
The flashing around my windows has turned pink. I have talked to both the office manager and the service manager of their Louisville office. Both have promised repeatedly that they would fix the issue. I have now been waiting over a month with no action. I will never use Champion again and will strongly recommend to friends and family that they avoid Champion. I would give them zero stars if this site would let me.
We had siding put on our house and I have complained three times that the siding is dropping down. They did come out and put it back up but it has since dropped yet again. Phoned again and was told that they charge $100.00 to out to look at the complaint. They said they have already been out once and didn't charge me. Surely when you have a complaint they should not be charging you to come out to see their poor workmanship. I would never recommend them to my own worst enemy.
The salesman came to my home twice. I accepted the quote and sent the paperwork with a deposit. I expected to have a roof in a few weeks. They gave me an old quote form, which had the wrong address on it. I talked to them. They decided they bid too low and wanted to rebid. Their paperwork is not worth the paper it’s printed on. With this problem, I question what their work quality would be. They may be legal with a clause in the contract that they can change the price but not ethical.
My Invoice says Voucher, Deposit and Prepaid Total. Merriam-Webster.com definition of Voucher: a form or check indicating a credit against future purchases or expenditures. That amount was not taken off of my loan. My Window Contract says 33% off plus $250.00 Gift Card. The price before the Fictional Discounts is not in any paperwork. It also was not credited to my loan. The Contract says Down Payment (Voucher Amount), this also was not applied to my loan. Quality? The inside surface of the windows are cold on cold days. Quality is POOR.
Windows and patio door - Stay away from this company. My salesman was misleading and talked me into doubling my budget in writing, yet verbally agreed upon a totally different number. The manager called and made an accusation that I was complaining about the price because I am battling cancer and trying to make him feel sorry for me. I don't need anyone to feel sorry for me and the fact he is accusing me of contacting him for sympathy is extremely offensive. I just need to deal with honest, ethical companies. Beware and make sure you have a witness to your sales pitch conversation.
I can't believe I went with this company for replacement windows. I bought in to their sales pitch with the warranty sealing the deal. October 2017 I called about 2 windows with broken seals. They took my $99 for service fee and said 8 weeks for windows to come in. It's the middle of March 2018 and still no windows. They won't return my calls. It seems like they are not legit.
We placed an order with Champion Window which they stated in their contract would be four to 8 weeks out. After 7 weeks and trying to get ahold of someone to call us back to set up our final measurements (which they never did.) we decided to cancel since it was clear that we were not going even get started on time or if ever. We also received a bill from the finance company they were using on interest owed for the job. Again we never heard from them except for the initial sales guy at the start of the process.
The only time that they called us back was after we called the finance company and put in a dispute and told them we needed to cancel for expectations not fulfilled. We are now being hit for a cancellation fee for $1400 for not even being able to get a call from this company. I feel like we were scammed and they just want their customers to sign on the dotted line and wait for them to cancel and be able to take money from them without having to actually do anything.
When we signed the dotted line 10/13/17 we were told 6-8 weeks they would start. For three weeks now it’s next week but no show and no communication. Won’t return phone calls. This is unacceptable for a company of this size and stature.
I ordered and financed my siding 2 months ago. I was told they would call to put me on the schedule in a couple of weeks. No call. I called in and was told the product had been ordered, and once delivered, they would call me to schedule. Still no call, and my 2nd payment is due. Not returning my calls. They have had my money for 2 months.
In mid-June, I contacted office to report compromised seal on a bedroom window; noticed it when an obvious hand drawn "image" appeared within the sealed portion of the window. Called and spoke with representative in NB office who advised would have the scheduler contact me. No call back, medical issues arose, so again contacted the office in August and was given service call date of 8/15. Serviceman came and measured window; was advised at that time it would take two to three months to get window from factory. Advised installer I would contact corporate, as office/scheduling of this "event" was the worst customer service I had ever encountered. Called corporate and left message on mailbox (where is everyone?) and NEVER heard back. Early October, received call from Champion service office in NB that window is in and want to schedule install date.
Scheduled install for after 2:00 pm on 10/25; date arrives and knock on door shortly before 1:00 pm; needless to say, it appears nothing about a customer's selecting a time for an appointment is followed. Was advised installer was in the area and took a chance that I would be available. Same installer as took measurements in August; allowed him to replace the window at this time; was told service call fee is $175.00!!! WTF??? I advised installer I did not want to BUY the window and considered the fee outrageous and was not advised by local office of this. He indicated would let Champion Windows know of my displeasure and refusal to pay their "service fee". I have yet to hear from corporate or the NB office, whomever wants to get in my face and hear me out!!! Pulled out Lifetime Limited Transferable Warranty and note "There is a nominal trip charge after two years for all service calls".
Last service call was only $65 and vehicle fuel prices were MUCH HIGHER and office was in Des Moines, not NB!!! I have a folder of my initial purchase replacing EVERY window and slider in my home, investing over $19,000. Beware doing business with this company. Their palm is out at every turn to squeeze the consumer for $$$. There were only two installers that I would have recommended, but I am sure they are no longer with the company. I had to request first one and then the replacement site manager responsible for the integrity of the work being done not be allowed to return, as it was obvious that the placement of some windows was not done level.
FINALLY had someone who knew what it should look like come out and confirm the installation was not correct. He was responsible for scheduling the two PROFESSIONAL installers who finished and "fixed" what needed fixed, as a result of the work done by the initial crew. I will not PAY RANSOM money for inferior quality product failure, nor for the "**" artwork embedded between the panes.
A contract was signed with Champion Window to build a sunroom addition on our home. We paid Champion in full but had water intrusion issues when the spring rains arrived. We immediately contacted Champion Window to schedule a warranty repair which they claim is the best in the industry. The Champion repairman has been at our house approximately 10 times and is unable to stop the sunroom from leaking. The repairman has caulked the outside of the sunroom extensively and is causing property damage to our house. He has damaged our new deck, left caulk beads on the sunroom glass, has damaged our wood flooring, and failed to stop the multiple leaks. Another contractor has spotted black mold forming on the sunroom and this may be a potential health hazard to our family.
Ordered replacement of 3 Champion Windows that had broken seals on May 22, 2017. Was told it would be 3 weeks. It is now 4 months. Two of the three windows arrived in Memphis but the third is yet to come. I did not want a day of my life reserved to put 2 windows and another day for the third in so I wait, wait, wait. Today, 4 months later, I was told it takes 8-12 weeks to get the windows back from the one factory (in Cincinnati) servicing the whole USA. Yet, they continue to advertise. Lifetime guarantee but I don't think the company will last a Lifetime.
I had a good experience with the company until I had to prove to them the glass in the front window was warped. It took 2 months for them to order a new "sash." It wasn't any better than what I already had. I live in Colorado where it's high altitude. The windows are made in Ohio. Does this make any sense? The argon gas inside the window created a warped look that I notice especially at night. It's something I've been told I'll have to live with and that's how tempered glass is supposed to look. The man, Bernard, said maybe it'll go away. He was talking about "in my head" like I'm making this up... I definitely picked the wrong company.
In June we started the process of finding a company to replace a large window over our front door. We ended up signing a contract with Champion on June 8, 2017. During the sales conversation, the salesman Mike went on and on about how he's not going to make a cent off of this and he just really wants to help us out. I should point out that getting this window fixed by a closing date of August 4th was a contingency in the contract for the person buying my home. We agreed on a price of $1500, $750 up front and $750 when it was installed. He told us a measuring would need to be done, and the window would be installed before the August 4th deadline. We had the measuring done - no complaints. What followed was 3 weeks of silence broken by a call telling us that the window would cost more due to the size. Being the trusting fellow that I am, I took him at his word and ponied up the extra $350. The total cost was to be $2200 now.
More radio silence, despite numerous attempts to get a hold of the sales rep, Mike. Today we escalated to management. Management sent us a copy of a contract that we never signed, yet had my wife's signature on it. This 'addendum' stated that we opted to change the type of window we were installing, thus the extra $700 cost. In fact, it was impossible for us to have signed it on the date that was on the contract. Their salesman Mike had flat out lied to both my wife and I on separate occasions about why the price had jumped. On top of that, the window had not been made yet. Original date of contract - June 8. Supposed 'addendum' - July 17. The window was not scheduled to be made until the middle of this month, completely destroying the date of August 4th we had made clear we needed it installed by.
I am writing this review to warn ANYONE against doing business with Champion Windows. We cancelled our contract. We are scrambling to find something to appease our buyers of the home while attempting to find a company with ethics to work with. We are headed to swear out a criminal complaint of forgery against the Champion Windows sales rep, Mike **. May God have mercy on their souls.
I am a reasonable person and I do know that it does take time for some things to happen but this is ridiculous. We had Champion Window install our living room window. Installed in 2006. Well about a couple of years ago the seal in the center window was going bad. There was brown streaks across the window and it is difficult to see out of it. Well I decided to call Champion Windows to inquire about our warranty. I was told it did have a life time warranty. So they sent someone out on 26th May 2017. After jotting down some notes about the window, I was told that I have to pay the $99 fee for travel expenses before the window was ordered. Well the payment for the travel fee came out of my account on 30 May 2017.
After that, I called several times as well as sent e-mails wanting information when our window will be repaired. The two or three times that they did respond it was not pleasant. I still have not received a date for installation and it is going on two months. I know that I will never use them again. They were fast when installing the window but they drag their feet when honoring the warranty. I spoke with Susan today and she informed me that the window is still on order. She then transfer me to Ashley... Well Ashley was too busy to come to the phone. The Ms. ** tells me that the window was ordered on Jun 16th, 2017. WHAT! I don't know why it took so long to order the windows especially when I was told that they were ordered when I first called back in May 2017. LORD HELP ME.
My wife and I are extremely pleased with our Champion sunroom and the excellent service and courtesy of everyone involved in the ordering and installation process. In our case, we needed to obtain prior condo HOA approval before adding the sunroom and Champions technical representatives were very helpful by providing specifications, drawings and references for HOA review and approval. They also efficiently took care of speeding the building permit process, which can sometimes be a long procedure in Atlanta. The company's construction engineer was present and available throughout the installation process for any questions we could have and even allowed us to make last-minute choices regarding door and panel locations. The beautiful sunroom has become the favorite year-round sitting area in our home.
The salesperson was fantastic! Knowledgeable and friendly! The installers however were completely unprofessional as well as the manager himself. They continually argued about what was supposed to be replaced and continually refused to do the work! It took 3 phone calls to even get them to do their job after months of waiting for the work to be completed. The whole thing was absolutely ridiculous. Future buyers make sure your work is complete before you pay your invoice!
We ordered a screenroom from the Toledo Champion and have had no contact with salespeople since the first visit. Then after waiting 3 weeks will started getting a bill from the finance company. We don't have a screenroom nor have heard an ETA on when it will be installed. This is out and out fraud and I will be pursuing a lawsuit against everyone involved. I would not deal with these people for any reason.
Window failure. I have a large sunroom and all of the glass has failed. It looks like there is a coating on the inside that is coming off which makes the glass look dirty. It's under warranty but I don't have any confidence that they will do anything about it due to numerous reviews I have read where they impose trip charges and generally do all they can to avoid fixing problems. I would find another company to replace the glass and avoid all dealings with Champion.
Purchased these windows for my entire home 7 years ago. The price was very expensive, but because of the lifetime warranty, I felt it was reasonable. The price was approximately $9,000.00. Firstly, they damaged everyone of my stainless steel window sills upon installation of the windows. They did pay to replace the sills, but a huge inconvenience. Secondly, less than one month my windows began to fog up. They agreed to replace the 1st one, but the charge was $195.00 for the installation. I could pick up and install the window myself at "no charge" so I drove an hour and a half to pick it up.
Since then, every 2-3 months another window fogs up and cannot be seen through. I have to drive far to get a replacement or pay $200 for them to bring it to me. Out of 19 windows, only 2 haven't been replaced. Today I went to install another window I just picked up from them. Now they are excluding the latch on the replacement window, so I have to remove the old one and re-install it on the new warranty window. The quality of these windows is horrible.
Glass is thermally insulated and block uv sun rays. It has sliding doors and windows built on a track. The designs cost less than other competitive company brands. It is very energy efficient. My energy bill dropped by over half from $500 to $199. It was great to that and the glass is beautiful. Really enjoying it. Rooms are also warmer during cooler months. Very happy with my customer service experience. The windows were installed quickly and cleanup was done well. Installers were very friendly and patient and satisfied you. The value of the windows were great. Lower in price than many of its competitors. Received a special promotion and discount for installation.
Great quality. Did an amazing job. Looks very nice and was done promptly. Very durable and the materials are very well made. Makes less light come in my room. It makes it to where I use less electricity. Less heat and air coming in. Very energy efficient sunroom. Very amazing customer service. Very attentive and responsive to any questions or concerns I may have. Great value. Well worth the money. Couldn't ask for more from any company of this choice. Great price for the all around service and materials.
Champion Window expert review by ConsumerAffairs
Champion Window manufactures and installs sunrooms, windows, doors, siding and roofing materials. All their products are manufactured in the United States. The company was founded in 1953 and is headquartered in Cincinnati with 52 locations across the country.
Neighborhood Map: Interested consumers can visit the company website to see a map of homes in their area where Champion products have been installed.
Comfort 365® Glass: Champion sunrooms are constructed with the company’s patented Energy-Star-compliant Comfort 365® glass. The glass blocks UV rays and helps maintain the indoor temperature.
Style options: Customers can choose from several sunroom styles manufactured by Champion, and they can customize their choice with different doors, finishes and colors.
Free consultation: Interested consumers can schedule a free consultation by visiting Champion’s website. They can select a day and time online or call to set up an appointment. Sales representatives are available six days a week.
Warranties: Champion provides a limited lifetime warranty against all glass breakage and seal failures for their sunrooms. The warranty also covers installation and manufacturing defects for 15 years.
Best for: Champion Windows is best for customers who live within 60 miles of one of their providers and want a year round or seasonal sunroom.
Champion Window Company Information
- Company Name:
- Champion Window