Champion Windows and Home Exteriors

Champion is wonderful. They're a great bunch of people to deal with. They called us and kept us informed of when the windows were being manufactured, when the windows got to Lexington in the warehouse and when they were gonna be out here to install them. The gentleman that was on the phone said, "We'll pull in your driveway at 11:36 AM." I looked up at around 11:36, and he was backing his truck in the driveway. They're efficient.

Champion Windows did an awesome job. I like their unconditional lifetime warranty. I had all the windows in my house replaced except for my garage windows and two of my kitchen windows. It's 14 windows total. The installation was great. I had one window in the house that was the right measurements. It was supposed to be a three-pane instead of a two-pane, but they only had a two-pane window with them. But after talking to my representative, Christian, he called the installation supervisor. They decided they didn't want to leave my house looking off-kilter with an old window in there. They went ahead and put it in and they're manufacturing a brand new three-pane window. They will come out there and replace it at no charge. They were very professional in the way they handled everything. I would have liked to spend a lot less money on it, but you get what you pay for.

I bought three windows from Champion. I had a large picture window, and I changed it from one large window to two windows. I added another window in the living room, and then a bathroom window. They measured two times. When the tech team got out here, the windows didn't fit. I said, “I'm paying too much for windows for them not to fit the size.” He was very gracious. He said, "Sometimes they don't look at whatever the molding is and take that into consideration." He called and after he called, they said, “No problem. We will reorder the windows.” He said, “We will leave these here. Unfortunately, I'm not gonna cover up the front, or make it look pretty. But we'll be back as soon as possible.” I was very impressed with that.

It was a few years ago when I got the first Champion Windows. I had a little wall put in, and it was starting to leak. So, I went to the state fair, and I compared the products against a few other companies, and I liked the way Champion had it set up. The initial installation went great. The installation day went smoothly and that morning, the installers were supposed to come out at a certain time. So, I thought I’d give myself plenty of time to get the old wall torn out. I almost got it all torn out. I didn't have the top piece and the lower piece taken out yet. They came in and said, “Oh, don't worry about that. We'll get that for you.” They finished taking the upper piece and the lower piece out. The quality of work they did was good. I liked what they did.

We went to the store to look at the glass enclosures and we first dealt with the salespeople and installers of Champion there. We liked the interaction and they followed up. Then, the quote was reasonable. It was not cheap but you're talking about lifetime warranty, so you get what you pay for with Champion. The installation was smooth, easy, and took a day. But on the sunroom, it took them a few weeks. The thing is, once they got the pads poured out there and got the sidewalk done, everything else just went up. So they were very efficient and you wouldn't know they were here. With a lot of installation companies, you have drywall here, you have mortar here, and you have this and that. But we never had that with Champion. They would always clean up and would always take care of their things.

I ordered a storm door and sliding glass door in September of 2022 from the Denver office and it took until March 13, 2023 to get them installed. I have used Champion in the past to replace all my windows so I never thought I would run into this awful experience and never thought to look at their current reviews. I had to sign 3 orders because the salesperson couldn't get them right. That should've been when I walked away. Then as the months went on, I would get random calls, texts, and emails asking when they could install the doors.

I bought a window and getting it installed took a while but I knew there would be a delay. Other than that, everything looked good and they cleaned up after the install. I was content. They could be a bit cheaper, though.

Champion Windows put 15 new double-hung windows in our house. The crew who came in were professional and did a good job in demo work. They didn't leave any messes. I'm not easy to impress but I was impressed. They were neat, clean and did an excellent job installing the windows. I like the windows a lot. We haven't noticed a difference on the bill yet because we haven't got one but my furnace doesn't run as often. Working with Champion was easy and uneventful. The techs didn’t even get here till 9:00 and they were out of here by 4:30. They brought in six guys that demoed out all their windows and then, once they got the windows all demoed out, two of them left and four stayed behind and the four of them got the new windows installed, caulked from the inside and outside. They then wrapped the windows with new metal, took the old metal off and put new metal on.

The sales rep answered questions and seemed knowledgeable. I purchased living room windows, and the installers used drop cloth and vacuumed as they went. We had great communication with them as well. They let us know when they were ready, when they'd be installed and followed up after the install. I've only had the windows for a couple of weeks, but I've noticed a difference. My window is open now, and it helps keep the temperature in the house colder.

I called the rep on his cell phone and said, “Hey, I need to replace a door and a window. When can you come?” He came over and he had a brochure. I'm sure he knew that I wanted a double-hung window to match the rest of my Champion Windows. As far as the door between the house and the garage, he knew I needed a specific kind. He was honest that it was gonna take a while because they've been somewhat backed up as a lot of companies are since COVID.