Champion Windows and Home Exteriors Reviews
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"*Buy 2 Comfort 365 Windows® at regular price and get 2 additional windows of equal or lesser value free with participation in the Yes! Program. Offer applies to all window styles in white except nonrectangular shaped window styles. Window discount without participation in Yes! Program equals 40% off. Minimum purchase of 4 windows required. All prices include standard installation. All discounts apply to the MSRP cost. No adjustments can be made on prior sales. YES! Program valid only at the time of your initial demonstration and once per residence per term. Offer subject to change. See website or a Champion representative for details. Offer expires 10/31/26. ©Champion Opco LLC, 2026 Dates the promo will be live: July 1st, 2026 – October, 31st, 2026"
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About Champion Windows and Home Exteriors
Champion Windows and Home Exteriors is a home improvement company that specializes in custom-built windows, doors, siding and sunroom additions. All its products are backed by a limited lifetime warranty that covers necessary repairs, parts and labor. You can see Champion’s products at showrooms across the country and schedule a free quote online.
Visit www.championwindow.com- Good quality
- Over 50 U.S. locations
- Highly customizable
- Can be expensive
- Pricing available only with a quote
Champion Windows and Home Exteriors Reviews
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Reviewed May 21, 2022
We got double-hung thermal windows. They gave me a timeline of when they would be in and when they thought they could be installed. But they installed them sooner. The techs were excellent. The windows are so much better than what I had.
So glad to hear this, Lynn. Thank you for your review!
Reviewed May 8, 2022
I had Champion install my front and back doors and storm doors on both. The installation team was a little green around the edges but they're learning. They did fine. I'm happy with everything.
Reviewed May 6, 2022
The rep was easy to talk to. He was very interested in our projects, our house and what we were looking to do. He gave us good advice that was not just focused on selling us windows. He offered us other advice about other projects that we were looking at, and his thoughts on them based on his experiences. So, it was nice that he wasn't just there to be a salesman of Champion Windows. He presented an all-around, “I'm here to help you. And if this is the right option for you, then we'll figure it out. And if it's not the right option for you, you'll know after this visit that it's not.”
The install was awesome. Those guys were great. It was a group of about four or five people. And they communicated when they were coming up. They came up. They were very professional and polite. I could see them being very conscious of our space. They had a lady that followed them around with a Shop-Vac, making sure that if anything got dirty, it didn't stay dirty for very long. They were fast.
And I asked them, “Can you save our windows?” Because we didn't want broken windows. Which I read reviews that sometimes there are broken windows. But we also wanted to be able to reuse the windows. I was concerned that it might not be very easy for them to save the windows. And they said, “Sure, that's no problem at all. Here's the situation with your windows. Here's what we need to do to save them. We can't save these pieces because they have to come out.” They very clearly explained everything to me of what they could do and why. They did seven windows in four hours and left, and everything was clean and done. I went around and looked at all the outside stuff. And it was all very well done.
The only problem that we're having right now, and part of why I haven't done the email surveys, is because I don't know how to rate that. The salesman was great. The installers were great. But we had one of our windows, two days after it was installed, we went down there and it was broken. Our only guess and other people who looked at it, is that maybe the gas pressure inside, because of our altitude, there might have been a little defect of some kind and it caused it to explode. Because that's what happened. One panel is still intact, but the inner panel exploded in. It wasn't that dramatic, but the glass was pushed in. I am holding off to see how they dealt with that.
Also, the wrong handles were ordered for one of the bay windows. So, we can't open the bay windows yet. We still have stickers on those windows because we can't get to them without opening the window. I called the call center to follow up, because I emailed the information. The customer service lady that I talked to via email was very helpful. And she said, “If we can figure out what window this is for sure, then we don't have to take the time to send a tech out there to measure and make sure what we need to replace. I can just put the order in.” So, I gave her the measurements. She said, “No problem, I found the window. It's the only one of that size, and I'll put in the order.”
I tried to follow up a couple of weeks later. I called and I was sent to a different call center. But they didn't know the situation. So, they had to do a little research and they got back with me, which was fine, and said, “We're sending a request to the Denver center for them to update you on what's going on with the handles and the windows.” But I never heard back from Denver on that. Other than that, I'm happy at this point.
Reviewed April 30, 2022
Over 9 months ago we signed a contract for all windows and doors in our home. Still only partially completed. Very poor to almost no communication. Due to relocating for work we need to sell our home. The windows and door that still need to be finished are not even in production yet. I want to cancel part of the project. I wanted to cancel the part of the contract not complete and was told no. They promise to write a letter for whoever buys out home. The letter would promise buyer that Champion would complete the contract.
Right I have a signed contract that they will complete... estimated 9 to 12 weeks from July of last year. They finally completed part of it in December then all communications ceased until I finally complained enough with messages on LinkedIn. Not very customer friendly kind of unethical in my opinion. Buyer be aware of Champion windows.
We apologize for the delay you're describing here, Jamey. We're looking into your order and will be in touch with you as soon as possible to get this project completed. -Champion Customer Care
Reviewed April 28, 2022
All my windows are Champion windows. I bought just a few at a time because they're cost-prohibitive, but I wouldn't have anything else. They keep out the heat in the summer and insulate the house in the wintertime, too. Recently, I purchased an 83 x 62, a 39 x 53, and another 36 x 40. The person I dealt with was the manager and he was pretty aggressive. Because I was a returning customer, he offered me the percentages off that they usually do.
When they first brought the windows, all the windows were incorrect and I stopped the installers halfway through the job. One of the windows is just a standard 39 inches wide x 53 inches high, but it was three inches short on the overall length from bottom to top. The front window I ordered was a three-panel slider at 33% each. What they brought me was a 20-20-40, so the center window was way wider than the two outside windows. I didn't want that window. Each of the windows should be the same size in the front, and I ordered that for a reason. It took them six weeks to get that window back. Now, the windows that I currently have in is not properly fit. It's three eighths of an inch short on the width, and I'm dissatisfied.
They said, “Okay, we're gonna say the job is finished and we're going to put this on a service call.” What they didn't tell me is how far their service is backed up. I was led to believe that it'd only be three to six weeks. It's now been almost eight. With winter being over though, I'm not too concerned about the tight fit on the window. I'd be more concerned if it was still dead of winter and I had a three eighths gap in the window and it was leaking like crazy. I'm losing a lot of money on that, and I'm cold.
Another thing that really tweaked me is I've never received an email from them before, or a text message. I received a text message basically asking me not to contact the office anymore for the service, that I needed to contact the company through this text message now. I want to talk to a real person, and I want to talk to the people that I contracted with. I don't want to talk to somebody I don't know. This is the first time I've had this kind of experience with Champion.
In the past, it's always been straightforward. Now, the installers have been out three times. They had three people measure the windows and got them wrong, and this is not Champion. These are subcontractors. That's not how I dealt with Champion Windows in the past, so I was a little disappointed with that. However, I didn't have any problem with them other than they were subcontractors. Their install was really good and the windows look good put in. It's just that they didn't get the right windows from the factory, and that's not on the installer. As a subcontractor, they can only put in what they get. Unless they looked at my contract and said, “You're supposed to get this, this, and this one,” but they don't look at that. All they're going by is the barcode sticker that Champion has put on the side of the window that indicates what belongs to me and what my account number is.
The issues I have with Champion Windows aren't necessarily with them. For instance, their financing is at a 6.99% rate. They hook you up with GreenSky Financing, which I have no idea what kind of company that is. The minimum payment is $30, and out of that $30, 10 goes to finance charges. How is that 6.99%? To me, that's 30%. There’s something wrong with their financing right out of the gate. I don't like the fact that they're opening me a line of credit with a company and that they're not explaining how the financing exactly is. That is not what I call a simple interest note. A simple interest note, I would borrow 3,500 and I would pay this amount of interest and that would be it. This has not been my experience in the past with Champion as well. The same thing with the installers. I don't know whether it's just the times and they're having problems hiring people to be installers for Champion.
All I'm interested in is the quality of the window, which I'm already familiar with. There's not much they can do with that. My biggest thing with them right now would be that they got some issues with fitting. One of the things that Champion says is, “We customize your windows,” but what they don't tell you is that they have a maximum height of 63 inches. Anything above that, they've got to board up. No one said anything to me about that and this was the first time I've ever bought a window of this size from them, so I was a little taken aback by that.
Still, I want to be fair with the company. Every time I had an issue, I got a response right away. As a matter of fact, the install manager from Champion, Warren, came to my house and looked at what I had for problems and agreed with me. He's the one that decided to put a stop to the job and put me on a service call, which I still haven't heard back.
Reviewed April 27, 2022
The salesperson and the installers were really nice. But it's been a long, slow process. I got handprints on my white wall. I like the windows except there's a flaw in my big picture window. It's in my kitchen and now I see it every time I look at it. It's like a little spot in the glass. So I'm not super happy. Also, they forgot two screens and I'm still waiting on them because they're gonna bring them when the door is in. It's hard to get through to them to even ask when my door is coming. So it's been frustrating.
Thank you for bringing this to our attention, Karen. Please accept our apology for the issues you're describing here. Honest feedback gives a chance to improve. If you have not already done so, please reach out to us directly in national customer care, so we can work with you to get the picture window taken care of as soon as possible – 513-327-7338. Thank you.
Reviewed April 26, 2022
We got quotes from three or four different companies and Champion was the best value as far as quality windows with a competitive price. They were expensive but the quality is good. Also, the installer did a great job. He cleaned up after himself, got everything installed efficiently, and wasn't bothersome, noisy, and dirty.
Reviewed April 25, 2022
Everybody at Champion was awesome and I'm really happy with the windows. The price sucked, but you can tell the windows are a higher dollar.
Reviewed April 24, 2022
The salesperson was very knowledgeable and so was the installer. We had windows installed and the installation was good. I'd tell others to give Champion a try.
Reviewed April 23, 2022
Everybody was very professional and considerate. They didn't have their shoes on or they put paper down. Then, they cleaned up good and they fixed everything. Also, everything looks really nice and the quality appears to be great.
Reviewed April 20, 2022
We made the unfortunate decision to make a purchase of two windows from Champion at the end of May/beginning of June 2021. When the salesperson showed up, after discussing the need to keep cold and dry air out of our basement in the Winter time and hot and humid air out of the basement in the summer time, we settled on purchasing horizontal sliders for our basement as the best option for those purposes. In no way, shape or form were we informed that these would come with an open weeping channel that would run the risk of either intentionally or defectively defeating the purpose of the purchase as was discussed.
While we were informed that the process would take approximately 8 weeks to get our new windows manufactured installed, we were fairly patient with them given the supply chain issues last summer. Rather, Champion finally reached out about 14 weeks later in September to schedule the installation. Unfortunately, the installer informed us that they had previously not measured correctly and the windows that were manufactured were not the correct size.
While the installer said that we would be put at the top of the list for getting the correct windows made, it took another 3 months/end of December, before they were completed installed. The new windows looked fairly decent enough, however after a winter vacation in January, once we were back in February we noticed that the windows were letting in a significant amount of cold air. Both windows were letting in cold air in the joints, and more significantly, the open, uncovered weep hole on the smaller window was letting in a strong, consistent stream of cold air. We had a general contractor working on another project for us take a look, and he stated that in 30 years of installing windows, he had never seen anything like this, stating it was like having a freezing cold air conditioner pumping cold air into our basement in the dead of winter.
The cold air being let in through the defective weep hole was approximately 10 degrees warmer than the temperature registered outside. I have attached photos here showing the temperature being let in through the weep hole, 28 degrees, when it was 20 degrees outside, and another one showing the 40 degree temperature when it was in the low 30s outside. Additionally, we were not provided screens with the original installation and have not received any communication on when these are going to be provided or delivered.
At that time in February, we reached out to the salesperson that sold us the windows, to request that they come out to take a look to fix it or to come out and show us what our options are to get a replacement. He passed along the message from their service desk manager that we should just cover up the hole with a piece of tape or felt to keep the cold air out. After explaining that this was a completely unacceptable and inadequate remedy and again requesting that they send someone out to fix the issue immediately or show us what our options are to get a replacement window, or provide a refund to hire a company that sells functioning windows, no action was taken except for receiving progressively more insulting emails.
We finally escalated the issue to the sales manager, who informed us that he had put us at the top of the list with their service department, and had sent along the urgent issue for them to have someone assigned to come out and fix the issue. That was two months ago, and no one from Champion has yet to come out to fix the defective window or to come out to show us what our replacement options or to explain to us what the refund process is so that we can move forward with getting a functioning window in place.
We’ve reached out to the sales manager multiple times since then, and it is apparent that his intent is to just keep stringing us along at this point. Our previous 30 year old fake Pella windows far surpassed our new Champion windows in keeping the cold and dry air out of the house. There is a reason that Champion has an F rating with the Better Business Bureau. I strenuously advise any potential customers to look anywhere else for their window needs.
We apologize about the issues you experienced, Steven. We are investigating on our end and will be in touch with you directly very soon. Thank you. - National Customer Care
Reviewed April 13, 2022
I was looking to have my garage door replaced with two double doors and some windows and Champion Windows was the best financial option for me. It took a long time for the products to get in but once they were, we were able to set up an appointment and they got it done. The people who came were really nice and very easy to work with.
Reviewed March 31, 2022
I purchased double-hung windows and the installation went really well. It took the installers two days ‘cause there were quite a few windows and it was quite cold outside. So far, the windows they put in are excellent to me. They’re a lot better than the ones I had. It's staying warmer in the house.
Reviewed March 30, 2022
I've had Champion siding and windows. What I like about the company is that they come and they do what they say and you get a good quality product. This time I got sliding windows. The installer was on time and the installation wasn't more than one day.
Reviewed March 29, 2022
It was great with the installers. They did the installation of the first set of windows in one day as they had planned. I have a second set coming in and they're gonna come back.
Reviewed March 15, 2022
The Champion sales guy was very friendly, gave us lots of information and worked with us. He was great. I was not here for installation, but my husband was and he said that it went well. My only grievance is that there was a bunch of things moved, which is fine. I understand that that needed to happen. But then, there was debris left out from the installation. Just a lot of the things that had been moved did not get put back. I don't know if that was in the installation agreement, but that was my one, "Okay" that could have been more helpful if that had been communicated better. But there was communication along the way regarding updates.
Reviewed March 7, 2022
The concrete was poured wrong, left an overhang that needed to be fixed. They left the transom glass missing for two months without any temporary covering, allowing bugs to move into the area. They finally finished, but realized it had the wrong number of windows. The windows wouldn't close correctly (the two panes would not align correctly when closed, resulting in air/water leak). After I inspected, and pointed out the issue with the wrong number of windows they came in to replace the wall that had wrong number of windows. They broke other parts of the sunroom while replacing the wall.
The new wall has correct number of windows, but has bowed snaps on the bottom that aren't parallel with the windows nor the floor. The new wall had a broken snap that has hastily been "fixed" by smearing caulk on it. I was willing to overlook these because it's been a year and a half and I am mentally exhausted from dealing with this project. While installing the floors I noticed there was an air-leak on the bottom corner of the sunroom. I caulked it myself to close the air leak. Finally I was trying to enjoy the sunroom and I realize now the new windows they installed do not have latches, so they can not be locked! I also notice one of the screens they put in for the new windows is the wrong size, sticks out by about 2 inches.
They were supposed to inspect it to make sure it was done correctly, it's clear they didn't inspect anything. The quality is garbage. The snaps have noticeable gaps where it shrinks/grows. The door/window latches (where they did manage to put them in) don't work well because they're very poorly engineered. Half the time it won't close correctly. So, I've had NOTHING BUT ISSUES and apparently I am still going through the issues.
Thank you for taking the time to leave your feedback. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us directly in national customer care, so we can rectify this issue – 513-327-7338. Thank you.
Reviewed March 4, 2022
We got one big open window and a patio door from Champion and I haven’t gotten to enjoy it much. It’s in the summer cottage so I won’t know a whole lot more until I get to use it a bunch. But I was happy with the look of it when they installed it. The sales rep and the installer were both great and easy to communicate with. Champion had a good product, fair pricing and was easy to work with.
Reviewed Feb. 23, 2022
The rep was wonderful. I knew exactly what I wanted and he didn't take over a few minutes. We got four window replacements upstairs. Then, this past December 21, they came back and replaced all my windows. I'm really pleased with the windows. I recommend Champion.
Reviewed Feb. 17, 2022
The windows were supposed to be on sale but I don't think they were because they were expensive. The reps called and said the factory had the order and then, they called and made an appointment to come out and put them in. I had to leave for a while and the guy was respectable. So, I didn't worry about it. It was probably only three weeks between the whole thing. The rep was nice, fast and did a good job. The windows look good and I'm super happy with them. You get what you pay for.
Reviewed Feb. 15, 2022
Getting the windows went easy and the installers were in and out in no time. The windows work well. We like them.
Reviewed Feb. 9, 2022
My sister purchased Champion Windows, and she was quite happy with them. She had two in her house that she had problems with, and they came back right away and took care of the situation. It's hard to find somebody that does that. I had 19 windows, and they should have taken three days, but that's not what they chose to do. They did a two-day job and did a great job on the trim work. The windows are also very good, but some of their installation was not what I would consider the greatest ever. I spent $20,000 and the people that were here worked hard, but they pushed them too hard. When they put caulk on the inside, they took one day to caulk, ran it across but didn't take into account that many times caulk has bubbles in it. When the bubbles break, guess what? The air comes in your house then you have to do that yourself.
On one of my windows on the back where they put the aluminum trim around it, there was a piece of wood from when they tore the old windows out laying on the seal and they did not even brush it off. They just put the metal on top of it. That is a piece of crap. I happen to notice because it's a high window, so the brick seal was eye-level. My house was built in 1933, and it's got a lot of windows. I knew it was gonna be expensive, but I expected a better quality, and I simply did not get that. They want to come back and make some minor repairs, but I don't want them around my property. For the amount of money I spent, I would never. My other sister is getting ready to replace the one that's in her house, and I told her straight out, "Do not use Champion." That was very frustrating.
We're sorry you weren't satisfied with your recent experience, Diann. We appreciate you sharing your concerns so we can address them and prevent them from ever happening again. Please call us in national customer care if you'd like to discuss this directly – 513-327-7338. Thank you.
Reviewed Feb. 8, 2022
We bought some windows from Champion a couple of years ago. It was five windows to finish out what we already started. They came back and finished with the rest. We liked the price point at the time. But when they put in the windows, it comes inside quite a ways. So, it covers up a piece that goes around just before the trim. So, there's no way I could take it out and refinish it if I wanted to. Other than that, well done.
Reviewed Feb. 3, 2022
Anybody that came out to our house to do anything with the windows was always very professional. The gentleman that came out, took out all the stuff and showed us how the light shone down, showed us how the windows work when we first got them. He did an awesome job. When I looked out, when the snow was in the window, there was nothing down inside of them. And that’s nice because they won't get down inside there and mildew. I can't wait to get my other windows up.
Reviewed Feb. 2, 2022
I had my living room windows put in. My other windows sweated while these don't, and I can just touch them. And they're not that cold. I'm happy with it.
Reviewed Feb. 1, 2022
Champion's demonstration of the effectiveness of their windows is what sells their windows. They have a good salesperson. Also, their people that work do the job. They're very careful, clean, and quick. We did three windows and two doors. They did all of that in one day. We love the new windows.
Reviewed Jan. 31, 2022
We replaced the bay window and two other windows. The reps worked with us very well or got what we needed and got it where we could afford it. We ran into some problems, but the guy that put the windows in worked right through that. Champion did a great job and I surely would use them again.
Reviewed Jan. 29, 2022
I called Champion snd they came out and gave me a bid. Before it was all over, I had them replace every window in my house, including a garden room that had 11 windows and four window doors. I had the same salesman for all of my windows because we did it piecemeal because of cost. But he was very polite and knowledgeable. He was very willing to work with us. He was great. The installers would call and tell me that they had my windows ready. Then they would show up and put them in. I could not believe how fast they did this. They also cleaned up after themselves. I've been really happy with Champion. In fact, I have moved to a townhouse, and now I've replaced all the windows in there and they've done a fantastic job.
Reviewed Jan. 24, 2022
We felt Champion's was a super good product with a good warranty, yet not so over the top. My son could afford it. The windows look nice, too. We went to put the first payment down and I tried to get CHamnpion to email a receipt and it didn't come through. Also, my son is waiting for one to be replaced. He came home and one already has a crack in it. The glass is cracked. But getting it replaced was not a hassle either. The lady called him and he talked to the lady. He's all set up for that.
Reviewed Jan. 21, 2022
We got double-hung, regular vinyl windows. Everything went good. The installers did a good job and it was painless.
Reviewed Jan. 18, 2022
Thirty year old home. Windows were fogged and leaking. I checked several local suppliers and found that good quality windows were on order and delivery time was unavailable. Installers varied as well as install prices. I made an appointment with Champion's competition company and got a no show and no call back. I called Champion Windows and made an appointment for a sales rep. Michael arrived on time and well prepared. Explained the difference in their product v/s others and what products they had to offer. My wife and I selected the windows of choice and Michael measured the existing windows for replacement. He then called Portland for price and availability. We received a one time quote for windows and installation. Approximate time of delivery and install was given at this time.
I paid 1/2 down with cash back credit card and received cash discount and no extra charge. An appointment was made for a installer to come and check measurements for accuracy. The installed showed up on time and called before his arrival. Joe measured all windows, checked and double checked his measurements and sent the order for construction. Several weeks before the windows were to be delivered, I was contacted by the company to verify the install date.
On said date the installers called and arrived on time and started work. A van truck arrived shortly after with the windows. Some modifications had to be made to the window sills because of difference in thickness of existing windows and the installers did an excellent job of fitting and installing. They had eight windows and one sliding patio door installed in less than six hours, working straight through, no breaks or lunch which was offered. Only problem with entire job was one torn screen on bedroom window. Which was ordered at this time. They also did a very good job of clean up after completion. All windows and leftover material was loaded in van and removed when leaving. All in all it was a very good experience. The price of the windows were a bit higher than local dealers but it is uncommon to get a quote that doesn't include some hidden charges. I would have no problem referring Champion to others. Great Job. Thanks Mike.
Reviewed Jan. 15, 2022
The rep explained everything. She told me a few things that Champion does that other companies don't. She gave us a ballpark figure time of when the installation was going to be done. Champion did it within that timeframe. The techs were very professional and they came through. They explained to us how the windows worked and what the process was. They cleaned up after themselves.
We had one small problem with one of our windows and we called them about that. They came within the week and took care of it in 20 minutes. Everything has worked out well with them.
Reviewed Jan. 14, 2022
We had all the windows in our house replaced. We had to replace all the window sills and the trim around the windows also. Our Champion representative was very nice and we liked him. The workers were really nice and very efficient too. They did a nice job. But there was an issue with one of the windows. The screens were not available when they put them in. We got a note saying they were going to get upgraded screens. We still have no screens for any of the windows at this point. We’re going on almost two months from when the windows were installed. We've not heard about when those screens are going to appear. Right now, we don't need them. It's cold outside and we're not going to be opening our windows anytime soon. But at the same time, that's an interesting little facet there. Other than that, we're really pleased.
Reviewed Jan. 10, 2022
I would suggest that you do not use Champion Windows based on the experience I continue to have with them. Normally I do not write review until a project is over but in this case I need to make an exception. I will break this into 3 parts starting with why I chose them over competitors, the good I have experienced, and the bad. First I interviewed 3 different window companies to replace windows on my residential house for a total of 15 windows. All companies came out on time, gave great presentations, and were priced about the same. I decided to go with Champion for 3 reasons even thought they were about $2000 higher than the next person I would have gone with. The offered a one-time transferrable warranty if I sold my house, the quality of the window seem a little better, and they had been in business for 60 plus years.
I ordered my windows mid- March and was told they should be in from the warehouse in 6-8 weeks. When week 8 came they called and said the window were in and we set up an install the next week. On May 24th they came out and installed my back and side windows but found out the person from Champion who measured my front windows with arches measured them wrong. When I contacted the company on what we need to do (yes, I had to reach out) they did not even apologize but just said "we fired that person". First off I never want to see anyone fired and second how does firing him make things right with me. Eventually I got a call and said the window would be in around 3-4 weeks. July 1st comes and I finally get a call saying they are having issues with their supplier who makes the arched windows trying to get the right curve. At this point I am told that I am now a priority.
Eventually I end up calling my install manager every few weeks to to see what is going on and get the same story that the supplier is still trying to figure out if they can make the arched windows. Come October I file a complaint with the Better Business Bureau and Champions response is that they are waiting on parts from the supplier which is not the story I had been told for months. In the response they said they should have the parts from the supplier end of November. It is now January 10th and I not only have no windows but I have not heard from them. It has now been 9 months since I ordered my window and I still do not have a complete project. I could have created a baby faster than it takes them to create a couple of windows.
The windows I do have are good. The installer who came out and did the back and side windows did a good job. The local install manager "Jack" seems to be the only person trying which I do appreciate. Other than that I shocked that a company that does business like this has been around for 60 years. Honestly I ignored a lot of complaints folks had about them on reviews but now I get it. I think their biggest problem is customer service, it is not only lacking, it seems almost non-existent.
We're sorry for the delays and customer service issues you're describing, Tom. We appreciate you sharing your concerns so we can address them and co.ntinue working to improve.
Reviewed Jan. 10, 2022
Champion's price was cheaper. Their rep was very polite, professional and helpful. Also, the installers were very efficient. The windows make the place look nice.
Reviewed Jan. 9, 2022
I did four windows with Champion and the quality of the windows is nice.
Reviewed Jan. 9, 2022
Champion contracted to complete a sunroom at my home in May 2021 and took a $17,000 deposit. They told me there would be a delay in completing the project due to supply issues related to Covid. However, 7 months later, and only after I chased them around quite a lot, they advised that they "did not do" the kind of project that they contracted for, and advised they would refund my deposit. However they refused to pay interest on my money held under false pretenses for over 7 months.
We are very sorry for the initial delay as well as eventual cancellation of your project as you describe here, Wendelyn. We will investigate this to better understand what went wrong on our end in order to improve our service going forward. If you would like to reach out to us in national customer care to speak further, please call us at 513-327-7338. Thank you.
Reviewed Jan. 8, 2022
I had the windows and a storm door put in. I like them. Go to Champion.
Reviewed Jan. 7, 2022
I liked the quality of Champion's windows. Also, they were a lot more reasonably priced than Andersen or Pella. Champion redid my whole house. I did it over the course of three years. I had the bedroom windows done the first year. I had a bay window and patio sliders done the second year on a sunroom. And this year, I had another seven windows in various areas of the house replaced. I'm very happy with them. In all three cases, they did a great job. They were good about communicating. They showed up when they said they would. It all went really well. I was very pleased dealing with them.
Reviewed Jan. 6, 2022
The ones that I did the paperwork with were nice. And the two guys who came and put in the windows were fantastic. They were friendly and hardworking. They showed up in every kind of weather. They were out there freezing and I felt so bad. I tried to get them in to warm up and they said, “No, no, we got to work.” It was a great experience all the way around. Everybody was pleasant and knew their stuff. We love the windows. Yesterday, it was cold outside but the windows keep it warm in that room and it's just like a warm day. So, we can go out there and sit and we would think it was 75 outside but it's not. We were in the 30s yesterday. That's how nice the windows are.
Reviewed Dec. 30, 2021
Don’t use them!! We had 13 windows replaced that are leaking, we see water dripping on the inside. We have been trying for over 6 months now to get Champion to fix it and they don’t answer, don’t call you back, pawn it off on someone else, tell you it’s an insurance claim then nothing happens…. We have been calling every other day with nothing. Even had one of their reps hang up on my husband. We now have soft walls around the windows and our trim is pulling away from the wall from warping.
One of their guys that came out to check it out (not fix anything mind you) showed me where there’s damage. You can even see where drops are coming in and the caulking on the inside has failed. On top of that 2 of them are installed crooked and two had wrong grids… It’s unbelievable. You can also see that they used clear caulk on the inside of one and it’s not paintable. Do yourself and your home a favor and don’t use them. What good is a warranty if they won’t do anything about it!! This has been such an awful experience and now I’m worried about water and moisture in my walls that’s been coming in for a year or so since we had them installed and who knows there could be mold now due to their lack of taking this seriously. I have pictures posted on my google review for the Pelham AL location if you would like to see.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you are experiencing with your windows and with our representatives. We definitely want to make this right. Please reach out to us directly in national customer care instead of the main line, so we can work to resolve this – 513-327-7338. Thank you.
Reviewed Dec. 28, 2021
We purchased our windows in 2006. They had a lifetime warranty for the same homeowner. Decades later, we were experiencing moisture between the panes. It was likely due to a small ding in the pane. The company was located on Long Island at the time of purchase, but was no longer there in 2021. We located them in Cincinnati, OH and they said they will certainly honor the warranty. Theodore came to our home to measure and order the replacement window. When the window replacement came in, he was the same gentleman who installed it. He was on time, very knowledgeable, courteous and efficient. Will definitely recommend Champion to friends and family.
Reviewed Dec. 26, 2021
We installed the first half of our Champion windows two years ago and this year, we installed the other half. There is one screw missing with the patio door which was installed two years ago. I asked the crew who came to install the new one this year to put that screw. They said, “We don't have it. We'll send somebody to fix it.” But they didn't send anybody. So the patio door needs to be checked. I won’t recommend Champion to anybody else. They have good windows, a good installation team, but their after-service is not reliable.
Reviewed Dec. 25, 2021
The lady convinced me it was a good product, but I haven't got my screens yet so I'm not completely satisfied. They told me I will receive them in May and that I could put them in for myself but after paying $12,000, I'm not interested in putting them in myself. Champion should get their products to people in a quicker timeframe.
Reviewed Dec. 21, 2021
I've used Champion before and they did really good work. I've had them install a sunroom on a previous house and a sunroom on this house. The workers were awesome. Everybody associated with the program was really good. The only thing was that they could have called me when the inspectors were coming. I missed the inspector twice. But overall, Champion has good value for the price and reliability and trust in the workmanship.
Reviewed Dec. 10, 2021
I had my backdoor replaced by Champion. The guy who came out to give me an estimate was very thorough on showing me the different types of windows. He took the time to show me everything and was very upfront on the cost. It's a nice back door. The two guys that installed it were very good about what they were doing and didn't waste time.
Reviewed Dec. 7, 2021
We liked the way our experience was. It was just the time delay of getting the windows in was the issue. The installation seemed forever because of the COVID. We ordered in May, and we got the windows put in the first of November. They were supposed to come in August. Another time, the fellow ordered the right windows, but they had too many grids in them. I called and he was very caring. He made sure that he had everything down. So, he reordered. We had a lateral one on the top, and it didn't have grids in it. And there was a delay. He said it was because of the lack of shipping. But we were pleased with the rep that we had. He was on track with things. And when we sent in an issue, he reordered. Also, the gentlemen that the rep chose for installation was very capable. We will probably order more windows from Champion in time and we want the same installers. I appreciate the representative giving us good help on that.
Reviewed Dec. 6, 2021
I would give a 0 if it was possible. We ordered, signed a contract, and paid 50% for windows and a double front door on March 12, 2021. Champion as been out twice and measured our windows wrong both times, causing a reorder. Some of our windows were finally installed mid September 2021. We have tried to get a response as to when we will get our other windows and front door, promises that the GM would contact us multiple times, never has happened. We asked if we could cancel our front doors, we were told that we would be penalized financially 30% of the price of the doors. We were told it would take 8-10 weeks from the March date for installation.
I understand Covid, but it has been almost 39 weeks. I asked if there was a discount due to their errors in measuring and having our house with furniture moved away from the windows for so long. (We are in our 70s and have a difficult time moving furniture) We were told no way. I am very dissatisfied and keep wondering why no one responds to us.
Thank you for taking the time to share your experience, Becky. We sincerely apologize for the delay in completing your project. We are working with our factory and your local Champion office to get an update on your order and will be in touch with you as soon as possible to complete your installation. Thank you. -Champion Customer Care
Reviewed Dec. 6, 2021
The sales guy was very knowledgeable, except for the financing part. Champion says they’re 0% financing and then the customer to pay so much upfront. After installation, the customer starts paying interest. But then Champion says, “Oh, we're gonna finance you. And in 30 days, the finance company will finance you and you start paying them immediately. And it's with interest.” So they contradict themselves. The sales guy didn't understand that. He even put me on the phone with somebody else. They tried to explain it away. But bottom line is, it’s not free financing for three months. It's free financing until GreenSky kicks in within 30 days, then you start paying interest. But overall, I'm very satisfied with Champion. I've looked at the windows since they were replaced and they look fine. Champion told me I have within a year to get 50% off in any other windows I want to be done.
Reviewed Nov. 30, 2021
I had Champion come out and do some windows on a house that I owned previously. This time, it’s windows siding and gutter. Everybody was very nice and professional. Only the windows have been done so far. One window was supposed to be clear instead of frosted. But they're supposed to take care of that. The windows that I've got now are better than the ones I had on the other house. So, they have made advancements. I've told several people to give Champion a call.
Reviewed Nov. 27, 2021
We utilized Champion's services for some product many years ago and had such great success and luck with them that we invited them back in to look at some new window projects that we had. We were confident that we had the right company. All started with the salesperson that was very knowledgeable, informative, and was still with the team. I appreciate the Champion team exceeding our expectations once again. We intend to have them back for some more window work this spring.
Reviewed Nov. 26, 2021
Everything's great with Champion.
Reviewed Nov. 25, 2021
When Eric, our sales guy, came out, he explained the whole process to me and got us on a schedule. A week later, our windows were measured. About six weeks after that was when we got the windows fully installed and the installation went very smoothly. The installers were nothing but respectful. With the older windows, I could hear a little bit of everything my neighbors were doing. Now, I love the fact that I can't hear my neighbors anymore. I have a little bit more of that privacy, both inside and out.
Reviewed Nov. 16, 2021
Champion Windows helped me with two sets of windows, and I really like it. I have two houses, and that’s why I continue to go with their company. The one who sold me the windows was a young man, and for his age, he was very knowledgeable of their company. I didn't like his manager, but I liked the honesty in the young man, and I told him not to change that for anyone. The install was good too. So far, I've been happy with the way the windows look on my house, and the quality where it doesn't get frosty. I can’t hear too much outside as well.
Reviewed Nov. 15, 2021
The gentleman who came out to our house happened to be the sales manager at the Champion location in Cincinnati. He came out to design a sunroom for us at first. We decided to go with a whole set of windows around our entire house so he came out a second time. We also visited the showroom and we were very pleased with his thorough explanation. So it was really the customer service, and the quality of the window that were apparent to us. Also, the installers were outstanding in every way. They worked with us to retrofit the windows to a 100-year-old house. They had to do some finagling with that a bit to get the windows to the level that they needed to be. But it created a great product.
We haven't felt excessive heat coming through when the sun is shining and cold coming through when it has been very cold. Also, the whole house is quieter. So it has impacted us on our energy bills just with the quiet nature of noise reduction. Champion is a great option. I would refer others to some of the people that I talked with and worked with at Champion.
Reviewed Nov. 11, 2021
The patio door from Champion looks nice and I like it. The installation took an hour and I was 100% satisfied.
Reviewed Nov. 4, 2021
I looked for somebody that would be local and Champion Windows is local. A couple of the other outfits seem like middlemen. They would come in here then they would hire somebody else out to put the windows in, and they bought the windows from somebody else. Champion makes their own windows. I looked at five or six different operations and Champion looked more affordable and it was a good product. The rep was cool. He was very detailed and went over all the nuts and bolts to the operation.
The guys that came in and installed were brothers and they've been installing windows for Champion for 17 years. One brother works on the inside and one works on the outside. That’s how they get the windows installed so fast. They're great and the windows look really sturdy. These are all fiberglass aluminum, so I shouldn't have that much of a problem as far as the mold goes. The only thing is in two of the windows, it's a large bay window in the middle and the two sides slide in. You should be able to lift those out to clean them. But the one that's in the upstairs bedroom needs about another 16th of an inch to be able to pop out.
Reviewed Oct. 30, 2021
Champion had the best bang for the buck. We also like the fact that they start to finish. We did all window replacement in our house. It was excellent. We were very pleased. Everything seems good. There was one little screen that had some issues and they replaced that right away.
Reviewed Oct. 24, 2021
I was getting some estimates and the quality for the price and the knowledge of the representative that came out to present them from Champion was far better than any others that I had come in. I did three windows with Champion and it took a little longer than I anticipated, but they were in before winter. The wind doesn't blow through the windows and the installers did a great job. I'm very pleased with how the whole process happened.
Reviewed Oct. 15, 2021
Champion is the only provider that has the window with the patio door with the doggie door in it. The sales and installment were pretty good. I would call them back again.
Reviewed Oct. 9, 2021
I had great experience with Champion. John, the sales rep, was awesome. He deserves a raise. He wanted to go through the background of Champion. I have some specialty windows, so I needed somebody to be able to do that and Champion was able to do it. I also got a way better price out of them than I did with another company. It's not an instantaneous process though because they have to measure and make the windows especially for me. I didn't know that before because I've never put windows on a house before. It took about three months before they go through the whole process which was a little longer than I would have hoped but it's been worth every penny. They were pretty efficient in getting the windows installed once they were here. I had them put windows in my whole upstairs and they got them all in in one day. I've been real happy with them so far. They make my house look so much better.
Reviewed Oct. 1, 2021
The professionalism, fast and courteous service and getting in and out and cleaning up was excellent. I would absolutely go with them. Everything was good.
Reviewed Sept. 30, 2021
Everything went well with Champion. The rep was good. He answered all my calls and my questions. I like my Champion door. It's nice. They installed it correctly so it functions well. They did a good job. I recommend Champion.
Reviewed Sept. 29, 2021
I liked the deal that Champion was offering and the salesman didn't try to oversell me on anything. He was straight to the point, real honest, and forward about it. Then, he demoed the windows that he had in his truck. It was so much better than some windows you can buy and replace on your own and it fit in my budget. A guy came out a week after I got the estimate and he measured. Then, I got a call two weeks later that the windows were in and that they could install them the following day. It was incredibly fast. They got them all installed in one day and they came back two days later and did the trim around the outside. From the day that I got the estimate from the salesperson to the day that the windows were installed, it was 30 days. I like the windows a lot. It's a better picture looking outside. It’s clear and it keeps the house cool. And they look good, too.
Reviewed Sept. 23, 2021
The Champion rep that came here and sold me the window was very nice. He told me that the windows can keep the heat and the sun out and keep the house warm. I jumped for that because that's what I want. But I want a picture window and we went through the whole detail. He showed me that it would be to my advantage and it was nice so I decided I would go ahead and get it. I started in April and they put in the windows in July. It took quite a while. I kept calling them wanting to know what had happened and they said they had to make the windows. It took a while to get them in. But other than that, I love the finished product so far.
Reviewed Sept. 16, 2021
I had Champion change out windows for a house I just purchased. The sales rep was wonderful, and installation went smoothly. The quality is good too.
Reviewed Sept. 14, 2021
The sales rep was very good. The installers did a great job, too. So far, I'm 100% satisfied with the quality of the products.
Reviewed Sept. 9, 2021
We are in the waiting process of getting two new windows and complete siding, insulation/wrap and new gutters, soffit and shutters and also trim in the all the windows and doors and shop garage door on our home here in East Tennessee. Now we did the quote in May and we are waiting out the lead times of mid September for the windows and around November for the other exterior upgrades. I will follow up on that when it occurs.
I wanted to note that they have been great to work with so far, I have had to make the calls to see the lead time status or if there are any updates for work to start but I do understand that we are not their only customer too. We are excited to get the work done and see the new face lift of our home. I will post again on the quality of the workmanship of this work when it occurs so there is more to follow.
Reviewed Sept. 1, 2021
We had a sales rep come out and he was punctual as well as very informative. He showed us an example of the product and we loved it in comparison to what we had seen before. The product is amazing in comparison to other brands, and the price comparison for what you're getting is phenomenal. Also, Champion has great installation crews. They worked very well, and there were no hiccups in the install. Everything was done very professionally.
Reviewed Aug. 21, 2021
We recently had a sliding patio door with a dog door in it and two windows installed. The crew was putting the patio door in, and it was a little bit difficult. It had been custom-made and they had to go out of their way quite a bit to get it to fit. But it came out nicely. I like them really well. It's just what we needed.
Reviewed Aug. 14, 2021
The sales rep was professional, and he knew what he was talking about. We discussed which window would be better, because we were getting double windows and the thing was buy one, get one free. We got a sliding double hung window and a picture window, and when the installers put them in, they were there all day. They showed up in the morning and they finished in the afternoon time. They did good, and they were very professional and friendly. Champion Windows's product is good and it's doing its job, but it's expensive.
Reviewed July 26, 2021
I ordered doors in May 2020 which were not installed until Nov 2020. Installer damaged trim. With several calls and letters to the company it has not been corrected. The attempts they made included installation of mix matched wood around the door. Now at July 2021 my front door is without trim. They have removed the trim and white drywall is showing in my living room. Champion Windows and Doors will not respond to my messages or emails.
We're very sorry for this delay, Katherine. We have spoken with the local office and will have the installation manager get in touch with you as soon as possible. Thank you, Champion Customer Care
Reviewed July 23, 2021
I purchased 20 windows, four doors, and the sunroom from Champion. The quality of the products is fantastic. It's all very good. The sales rep was really good. First, he came out about the sunroom. Then, after the sunroom was mostly built, I had him come out and I talked to him about the windows and the doors. He knew what he was talking about. He knew what we needed and ordered it. He had a lot of good suggestions.
The sunroom was really good. It took them a while though. The weather had a lot to do with it and COVID had some other things to do with it. But we finally got it done. The windows, I was amazed how fast they got those in. The doors, there was a lot of work they had to do to get those doors in. But once they were in, they were fabulous. Champion is great. The big difference has been my air condition. I can set it where I like it instead of setting it where I would set it to save money. Now, I've got it set where I enjoy the temperature and my air conditioner hardly comes on during the day. It's been in the hundreds for weeks.
Reviewed July 16, 2021
There were nine windows that Champion replaced. The installation crew was very punctual and they cleaned up. They did a great job and the windows look fantastic. I've got more windows over at that property to replace so probably the end of the summer, I'll be giving them a call again to get those others taken care of.
Reviewed July 13, 2021
I called Champion Windows and a gentleman came out. I told him he had to talk to my son to see what my son had to say. My son said that he’s dealing with Champion and he’s having no problem with them. He told me I'm not gonna have any problem with them either. I purchased the windows and did have a little problem. My first time I went to let the window down, there’s a thing on its side that came out. But one or two days after, the gentleman was there in the rain to fix it. Last month, my light bill was $75. When I got my light bill for this month, it's $111. I don't know the next month would it be lower or higher.
Reviewed July 11, 2021
As far as the sales with Champion were concerned, it went fine. It took 45 minutes to go through everything and explained everything to us. When the gentleman came out to do the installation, he was very thorough and took good care of everything. The house and the windows look good. The appearance is much nicer than what the old windows were. I've noticed that as far as the air conditioning is concerned, the house stays cooler because it's not losing the air out to the windows that we were before. I've noticed also it seems to be a little quieter against the traffic that runs by. I'm well satisfied. In fact, I'm in the process of getting things they gathered up because I got three more windows that need to be done.
Reviewed July 8, 2021
Dealing with Champion windows has been a nightmare from the minute we signed the contract. We were told 8-10 weeks until install, 12 weeks later we have not even received a call from Champion. When we finally got someone to return a call we were told the windows had not been order due to an internal error. At that point we requested to be released from the contract for non-delivery of service/product and Champion windows threatened us with a 30% penalty for canceling.
The claim they are not responsible for material delays even though they had already admitted there was not a material delay. Since we are not willing to pay the $10,000 'penalty' we are stuck, still waiting 20 weeks later and still not a single call from them to explain. Champion Windows doesn't have customers, they have victims. Cannot be strong enough in warning folks to steer clear of this mess of a company. Check the BBB, look at the 100s of recent complaints and then look at the disinterested replies from Champion. They simply do not care.
Kris, We want to sincerely apologize for your negative experience up to this point. We absolutely care about our customers and want you to be satisfied with your purchase. Please call us in our national customer care office directly at (513) 327-7338 at your earliest convenience, so we can work to turn this experience around. We look forward to hearing from you.
Reviewed July 2, 2021
My brother-in-law told us about Champion so we went through them. They installed for us before and this time, they did windows. So far, the windows are okay.
Reviewed July 1, 2021
Champion recently did the remaining windows that we had had all of the upstairs done several years ago. The new windows are a lot lighter. They're in the family room downstairs and in the garage. There was also a garden door put in going from the living room out to the deck. My wife loves all of them. I like Champion. We've had several other big projects done by them in the last couple of months so we're pretty loyal Champion customers. I've already recommended them to a couple of people who have used them.
Reviewed June 15, 2021
The Champion Windows representative was very informative, courteous, and helpful in making the decision of going with Champion Windows. The same experience with the man that came to measure the windows. The window sample was good quality and has a great warranty. Waiting for them to be made and installed. So far experience working with Champion Windows has been great.
Ricky, we are delighted to hear we provided a top-notch experience! Thank you for taking the time to write this review.
Reviewed June 8, 2021
I had replacement windows a couple of years ago. Now am noticing the trim around the windows is buckling. Also when I went to repaint found out they used a non-paintable caulk on the interior of the windows and I have to scrape all the caulk out and replace with paintable caulk! Not impressed with the quality of the materials being used or the workmanship of the installation.
We're sorry you're seeing some issues on your Champion products, Anne. Please go to getchampion.com and request a service call. We'd be glad to come out and take care of it.
Reviewed May 26, 2021
Everything went fine. The quality seems to be fine.
Thanks for the review, Isom!
Reviewed May 13, 2021
Champion came out for an appointment and that went well. We liked the product and the sales pitch worked. We ended up purchasing five windows and we did it on a zero interest for the first year plan. Champion closed the deal pretty quickly. Any time I had questions or concerns after, I reached out to their sales guy. He was super fast about connecting me to the right person or answering my questions. One installer came and he was nice. He did a good job. I like the windows a lot. Champion has excellent products and they provide quick and thorough service.
Thanks for this great review, Tammy!
Reviewed May 11, 2021
We had used Champion in the past and liked their product. We put the windows in this house for 15 years and had no problem with them. That was a reason why we chose to go with them this time. Both the salesperson and the installation crew were pleasant and easy to work with. We had to have a couple of things corrected after they were installed and they tried to come out as quickly as possible. They were able to fix what needed to be fixed.
However, we weren't given an option either time. I didn't realize there were different options. We just had windows and a sliding glass door. There is a significant difference between the picture windows and the windows that open and I don't know if they can show a picture of how the picture window looks versus how the windows that open look. There is quite a bit of vinyl around the picture window and I don't think it looks as nice as the other windows. Had I known what those look like, I would have not chosen picture windows. You'd not be able to see what that looks like until they're in. That's one regret. There are definitely a couple of places in my house where we put picture windows where I think I would have preferred now, after having them in, to have the other windows that open.
Reviewed April 28, 2021
My parents used Champion and liked them so we tried it. We used it a couple of years ago when we had all new windows and a new door put in. We used them again and had them put windows upstairs because ours broke. The seals were bad. The installation took a few hours and it was good.
Reviewed April 21, 2021
We got a quote from Champion and they were a little higher than others, but with what the salesman said, my husband decided he would go with them. We've been well satisfied so far. The salesman was knowledgeable, showed us everything and did a good job. The installers did it all in one day. We've had a couple of problems but they've come and fixed that. They fixed a couple screens that had bowed, and they replaced a window that had got broken when they were coming down with it. We're liking the products. So far, so good.
Reviewed April 13, 2021
I've used Champion Windows before for windows installation. I had them install some siding recently. So far, I'm pretty happy with it. The crew that did it was very good. They seemed very courteous and they did a good job. Also, the sales rep was knowledgeable.
Reviewed April 12, 2021
I bought a sliding glass patio door from Champion for several thousand dollars. Since then the handle of the door has broken off through normal opening and closing 4 times. The last two times it broke off the door was no longer under warranty for service. So, twice I have had to drive to the company headquarters to pick up a new handle and then hire a handyman to replace the handle. As Champion builds their own doors, the door handle must be poorly designed if the handle breaks off 4 times in 10 years. I am getting new windows for my home and will not be considering Champion.
Andrew - we appreciate you alerting us to the issues you have experienced. We're sorry to lose your business for your upcoming window purchase. While there may be some cost associated with your repair after so many years, we would be happy to fully install a new handle if you need one. If you like, you can reach us in national customer care to both review your warranty and schedule a service appointment – 513-327-7338. Thank you. -Champion Customer Care
Reviewed April 1, 2021
Champion did good for me and I love their products. The installers were wonderful, very professional and cleaned up after themselves. I'm extremely satisfied and I would definitely recommend them.
Reviewed March 31, 2021
Champion recently installed some basement windows for me. The salesperson came out, did his spiel, and measured. He was a pretty decent guy and was very knowledgeable of the product. I wasn't high-pressured to buying the product. The installer was okay but it took him an extra day to get the proper equipment or product. He wasn't prepared. That aside, I was happy with my windows.
Reviewed March 30, 2021
The salesperson did give a good presentation and gave the benefits of going with Champion. I felt impressed that what I was getting was a quality product. I re-windowed my whole house with them and it went excellently. I am quite satisfied. However, there is one window that is broken and supposed to be replaced but I haven't heard anything as of yet. I was told two to three weeks and it's passed that now.
We're thrilled that you're satisfied with Champion so far, Scott. We apologize for the wait on your window replacement. We'll get in touch with you as soon as possible to set up an appointment for this.
Reviewed March 29, 2021
Champion installed a porch enclosure. It’s not cheap but it's good. They got things done on time and as promised. They were also very factual and informative so it was a good experience all around.
We're glad we met your expectations, Bruce. Thank for taking the time to leave this review.
Reviewed March 25, 2021
The guys from Champion were phenomenal. We had a window that leaked and the board was rotting out. They took the siding off the house and replaced about four feet of two by sixes. The guys did excellent work. Mike, the fellow that I always deal with and Marta, the lady I call for repairs is like talking to your family. They take you in interest and make sure you get everything you need done. People can do comparison shopping but you’ll probably always come back with better results if you go with a local company. Champion have super people. I couldn't be more satisfied with anybody that's done any kind of work for us.
Hello James, We really appreciate the time you took to leave such a thoughtful review! Please share your positive experience with friends, family and neighbors! Thanks again!
Reviewed March 17, 2021
I liked the salesman so I went with Champion for my windows and siding. He seemed super knowledgeable on the stuff and wasn't pushy like most. Then, I was given a timeline and it was fine. It was wintertime so I figured it would be more towards the spring when they would want to replace the windows but they did it. The crew they subbed out the installation to did a great job. I'd recommend Champion.
Thanks for your recommendation, Alex. We appreciate your business.
Reviewed March 16, 2021
My daughter and son-in-law had new windows and siding put on their home and I liked the quality of the windows. I had Champion install mine too and I absolutely love the clarity, the money that they saved me, and the easy cleaning. I also had a storm door put on the front door and I really enjoy it where the screen comes up when you pull down the window. I highly recommend Champion. They're fantastic.
I'm older and I’m immaculate about my home. When my dryer had a mark on it, I called Champion and wanted the rep to see it. He said, “Just go and clean it. It’s just something got scrubbed out.” He calmed and reassured me. When the manager of the working crew came out, he was awesome. There was a problem with my front window. It was like a bay window that jutted out. There was water damage. They had to replace the lumber and they had to put new bottom steel plates. The manager said, “Rest assured we're gonna take care of it.”
I was really taken care of and I was very impressed by their service. They were an excellent crew and they worked very well. They cleaned up the screws around the plates from taking out the old windows. My dad was self-employed for 38 years. You always put a smile on and you put your best foot forward. And that's what the crew did. They provided old fashioned service. It's always nice to see a company that cares about their service, their name, and their reputation. I'm very well pleased. My value has gone up immensely since I bought my home. And my windows look fantastic.
Thanks very much for the kind words here, Robin! We appreciate it.
Reviewed March 13, 2021
We had an idea that we wanted to pursue so we talked to several companies that did that kind of work. We were fortunate to find Champion and they did a great job for us. We got an outdoor living area and they screened it in for us. We worked with a fella by the name of John and he really sat down with us, worked us through what our ideas were, and put a design together to match that. The design worked out terrific, and the workmanship and the product quality were exceptional.
Jim, we are delighted to hear we provided a top-notch experience! Thank you for taking the time to write this review. It is wonderful to hear we were able to provide you with excellent service.
Reviewed March 3, 2021
We had Champion come out and they talked to us. We found that they were reasonable and we ended up with them. Everything was great. There were no issues nor problems. We were very happy with everything that we did with the Champion Windows.
We're glad to see everything met your expectations, Pamela. Thank you for leaving us a review!
Reviewed March 2, 2021
We've had several windows put in by Champion. They put the wrap on them because that matches our color on the trim. It’d be nice to add more options for that trim, it's just white and tan. The installation team was very good. We really enjoyed them. I also like the fact that they have the warning stuff and is transferable. It adds some value to the house. We really liked the windows.
So glad to hear this, Dennis. Thank you for your review!
Reviewed March 1, 2021
We liked Champion's window quality over the others that we were looking at. Then the guy that came out that actually did the work on replacing the door and the windows, I would hire him back to do anything. I have no qualms about going with Champion to do the work.
Thanks very much for the kind words on your experience, Shawn. We would love the opportunity to work with you again!
Reviewed Feb. 28, 2021
Champion helped us with the windows. The sales representative was great. The contractor was good too.
Thank you for posting this review, Jerry. We appreciate you!
Reviewed Feb. 27, 2021
Champion got the job done. It looks nice so we're satisfied. I would recommend them.
Thank you for posting your positive rating of Champion, Johnnie. We value your business!
Reviewed Feb. 26, 2021
The Champion Windows agents were all very helpful. We got a picture window. The installation was good. They did a great job making it look like it’s always been there. It was three traditional double-hung windows with trims on them that was converted to an oversized picture window. It was a little unique because we were selling the house when we were in Florida, but the installation was happening in Tennessee. So, the timing was a little off, but it was a special-sized window, so it took them longer than expected. When they finally got the window in, they had to come back up to Tennessee. Everything went well then.
We appreciate you taking the time to leave us a positive review, Barret. We are dedicated to providing great service. Please feel free to reach out if there's anything you need.
Reviewed Feb. 19, 2021
Champion helped me with a Sunroom and their product is of good quality. Their installers were nice people. I'm satisfied but I still have some problems as some of the things on the windows come off.
Thank you for the kind words, John. We also appreciate you sharing your problems as well, so we can address them with you. Please call us in national customer care so we can discuss this with you directly – 513-327-7338. Thank you.
Reviewed Feb. 17, 2021
The sales reps knew their product very well and they immediately answered any questions I had. I didn't have to wait to find out information. Then, the installers came in here, put everything down, cleaned up the mess or whatever they had, and took everything away. They answered any questions I had and addressed any concerns. They were wonderful. I love Champion's ethic, product, and warranty. I’ve been bragging about my windows and letting everybody know where I got them from.
We're glad to hear this, Jason. Thank you for your review!
Reviewed Feb. 14, 2021
Champion did some work for me before and they built my sunroom back in 2008. Then recently, I purchased windows from them. Their sales reps were very good and very knowledgeable. The tech who came out was also very good, very nice, and very polite. I love the quality of the work and I would tell others to get Champion. As a matter of fact, I already recommended my neighbor next door to me.
Christine, we are delighted to hear we provided a top-notch experience! Thank you for taking the time to write this review, and we appreciate recommendations from our customers!
Reviewed Feb. 11, 2021
Champion installed a glass window. They enclosed our back patio with just glass and no screens. We have a beautiful backyard, and the enclosed area allows us to be outside inside. It’s our new favorite room in the entire house. My wife sits out there. Last night she said, “This is just like being outside, only you’re not.” It’s air conditioned and heated inside. So, it’s really nice. We love it. We loved the experience with the sales rep that came out. It was great. Also, the interaction with the contractor was quite good. We got along well, and he made us happy the whole time. We’re really pleased with the quality of the work that was done.
We really appreciate the time you took to leave this detailed review, Bill! We're glad to see we delivered a great experience. Thanks again!
Reviewed Feb. 5, 2021
Champion looked like a reputable company. I had windows installed and it went well. The installers were professional and finished in one or two days. The windows are super quality.
So glad to hear this, Rebecca. Thank you for your review!
Reviewed Feb. 4, 2021
I had a large picture window replaced by Champion and things were quick and easy. The rep whom I spoke with was enthusiastic and knowledgeable. The installers kept everything neat. They got the installation done with no muss, no fuss and no mess. The window we got is very clear.
So glad to hear this, Steve. Thank you for your review!
Reviewed Feb. 2, 2021
I live in Colorado and I hired Champion to build me a sun room. First they delayed to construction for two months. Then when they started they violated the construction permit and OSHA regulations so I stopped the work. Champion was removed from the construction permit as a result of their violating the construction permit. Their customer service department refuses to try to resolve this issue and after trying for a resolution for almost two months and many broken promises from Champion I have had to refer my case to the BBB and will follow up with a lawsuit if the BBB cannot help. Stay away from them.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and are will work through BBB to resolve any issues. Thank you.
Reviewed Jan. 31, 2021
Champion Window’s guy came out and went through all these demonstrations. I felt the heat light and that demonstration was very nice. It showed the heat that comes through regular glass compared to their glass or some other type of glass. I had two windows replaced. One was a double window and the other was a big window. But they replaced a total of five windows because they had to make one big window into three. The quality of work was great and I love Champion. I can't wait till it gets hot so I cannot feel the heat through the big window.
Hello Myrtle, We really appreciate the time you took to leave such a thoughtful review! Please share your positive experience with friends, family and neighbors! Thanks again!
Reviewed Jan. 30, 2021
We used Champion in the past on our older house, 10 plus years ago, and recently, we purchased energy efficient windows on our second floor. The installers were very good, quick, and efficient. All in all, their product and service had been good to me.
Todd, we are delighted to hear we provided a top-notch experience! Thank you for taking the time to write this review. It is wonderful to hear we were able to provide you with excellent service.
Reviewed Jan. 16, 2021
In choosing Champion, the salesman was a big factor as well as the price. The salespeople and the people that came out are top-notch. They were wearing masks, keeping the distance and were very polite. Everything went pretty well with the installation. I'm most impressed with how the siding went up. It was relatively four days it took them to do the siding. But the windows, there’s still an open ticket for that. The guys that first installed the windows didn't square them up and make them level. The first one didn't have grids, but the second windows they had to reorder did have the grids. The windows are just not square. I just wish that the windows would have been done right the first time. But other than that, I like everything. The quality is great. It's much better than the windows that we had, which were original to the house. I like how my house looks a lot better.
Thank you very much for taking the time to detail your experience here, Meghann! We appreciate this review!
Reviewed Jan. 12, 2021
The installation was great. I did not get to meet them but I talked to them on the phone and they all seemed very nice. They did an excellent job. The windows look good and my mom is very happy.
Thanks very much for this great review, Arthur! We appreciate it.
Reviewed Jan. 7, 2021
Champion installed our front entry door and a back entry sliding door in Dec 2019. They are absolutely gorgeous, but not very functional or energy efficient. The handle on the sliding screen door keeps falling off despite our attempts to replace the screws, which we shouldn't have to do. The front entry door has a "comfort 365 glass window", which is about to fall out. When you touch it moves back and forth. You can feel the winter wind come in all around it. Our remedy has been to place duct tape all around it hoping that will help save on high heating bills. Also, to prevent the glass from falling out for children to step in broken glass.
In addition, the door doesn't seal properly. There is a crack 12 inches from the floor up on the latch side, which also allows cold air in. Locking the door is dependent on the temperature. I know homes settle, but this is not very energy efficient or safe. The salesman told us Champion has a patented latch that can be adjusted to correct the alignment of the door to prevent gaps. Not true or they just didn't install it.
I originally placed the service request via email as suggested and never received acknowledgement of the request. I called on September 24th and November 2nd of 2020 and spoke with Allison (nice and polite lady) to confirm my service request has been received. It is now Jan 7, 2021 and still no call from Champion to discuss the issues or acknowledge that I am on the list for service. I guess the duct tape around the glass of the front entry door will remain with a sign "installed by Champion" until Champion can even acknowledge my service request and guarantee they will make it right like their warranty is written.
Thank you for taking the time to give us a review. We sincerely apologize about this problem with your door, and we hope to make this right. Please reach out to us directly in national customer care, so we can rectify this issue – 513-327-7338. Thank you
Reviewed Jan. 2, 2021
Every morning, we open our shades and we have to wipe across the bottom of the window because of the moisture. The salesman told us that our house is too humid. So, we went and bought a dehumidifier that sits in our living room. Usually, if we can keep the humidity at 35% the windows are okay. But, that's the same thing we had with our old windows. Our salesman did not leave out flyers on humidity. It's great not to have to wipe humidity off our windows every morning. Giving a flyer is a basic thing to him and he was afraid to leave that for fear we'd know.
The expense of going to buy a dehumidifier to keep the moisture off the windows kind of upset me. Also, we don't smell musty or anything like that from humidity. Champion said that if the moisture is between my windows, then there may have been a broken seal. But it's not and it's always along the bottom of the windows. We are also concerned with our bedroom window which thaws when it's warmer outside. It drips down to our front window. Our older windows never did that.
Our experience with Champion Windows & Home Exteriors went fine on installation. We had a couple of window providers who showed us windows but as we chose someone local in Champion. I didn't like the part that they brought a different crew to put them in. While I have nothing against Mexican-oriented people, I was hoping for one of the guys to be someone I could talk to while they were doing the inside stuff.
Thank you for your feedback and criticisms, Vicky. We take this seriously and will use your comments to improve going forward.
Reviewed Jan. 1, 2021
Everything went well with Champion. We got a sunroom from them.
So glad to hear this, Anderson. Thank you for your review!
Reviewed Dec. 31, 2020
Our experience with Champion was less than stellar. In fact, from the beginning of this process in June until now it has been horrendous. We were not given the windows we purchased. We paid for a premium product. The windows received were the standard product and one of them was cracked. The installer indicated someone would return in two weeks to repair the cracked window. We immediately contacted Champion customer service. The person we spoke with stated someone would contact us promptly. We waited patiently but had no response so we called again without a positive result. We left numerous messages with no return calls.
Finally, after three months of being given the run around, we got a call from a representative who put us in contact with a man who was identified as a national customer service rep. This was the week of November 16, 2020. He called us and we were unavailable but called him leaving a voicemail. His voicemail stated that he had a 24 hour turn around for messages. We called four additional times and left voicemails but never got a return call. The only reason we were able to make contact with him then is because we called customer service – again – and explained our inability to reach this person.
The person we spoke to worked in the same building as the National Customer Service Rep and was able to get him to call us back the same day. From the beginning of the call he was very rude. He denied that his outgoing message indicated a 24 hour turn around. He accused us of blackmail and extortion because we explained we would be contacting the BBB and other consumer review sites to warn other people how this company operates.
We told him that we do not want their product and would like a refund. The sales rep said Champion would not honor our request. We even tried to compromise by accepting the incorrect windows for the amount of the deposit we paid since there was a substantial cost difference, but this sales rep. refused to work with us. He insisted that Champion return and install the correct windows. We had a contract for a specific product and style but did not receive them initially.
It took four months to even reach someone to discuss the issues we had with the company. It should not take six months to resolve an issue. We have never dealt with a company that was so lacking in customer service. We reiterated this situation reflected poorly on the company and asked to speak with someone else in authority but this sales rep told us he was the head of customer service and that he was the only person we could talk to about our issues. His exact quote was that he was “the highest of the high in the company” next to the CEO. The conversation became heated and he hung up while I was still talking.
After this exchange I reached out to the CEO with no response. A few days later we called customer service again and indicated we need a resolution but stressed that we did not want to speak to the previous sales rep. We were directed to the VP of Human Resources. At first, we thought this person was going to be helpful but as the discussion progressed we realized she was more interested in talking down to us than taking responsibility for our problems. She did not allow us to get a word in edgewise. She finally agreed that Champion needed to find a resolution that would be satisfactory for us. We discussed the difference in the prices for what we ordered and what was actually installed. She said it would take a few days for her to gather all the information required to figure things out, but we didn’t hear from her again.
After ten days we received a phone call from the previous sales rep which we made very clear we did not want to speak with again. The conversation was more heated and ugly than before. This time we ended the call. Champion Windows is a terrible company. From day one they have exhibited terrible customer service and a lack of integrity. It has been six months since we gave them a deposit in good faith with still no resolution.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us directly in national customer care, so we can rectify this issue – 513-327-7338. Thank you
Reviewed Dec. 29, 2020
I was most impressed about the salesman that came out to talk to us about Champion's product. I liked the demonstration that he had in discussing the coatings on the window and his demonstration with using an hour of heat source on one side of the window. He brought out a couple other of their competitors' windows to demonstrate the better insulation properties of Champion's product. I felt like it was the best product that was out there out of the vendors that I looked at. It wasn't the cheapest product but I liked the build quality of the windows. I also liked the styling of the windows and some of the features and construction of the windows better.
I got about 17 replacement windows and I was very happy with the quality of the work. The installation person was very professional and did a wonderful job. With that many windows, it took about three days to get all of them replaced. But he was thorough and walked me through everything that he would be doing. He also did a great job of cleaning up after he was finished. So far, we've noticed a slight reduction in our power bill so we're happy.
Thanks so much for taking the time to leave us this review, David!
Reviewed Dec. 28, 2020
The rep who's my friend knew what he was talking about. He was able to answer all my questions after I did my research. He was good. The installation crew was even better. That's probably where I was most impressed. They showed up at my property but the power was out on the whole block so they went and did another jo. They came back and their diligence, the quality of work that they did and explanation of things was the best experience. They did 9 windows and a roof and it came out really well. I got a good price too. I would recommend them and I would work with them again. Their product solved my problems.
Thanks very much for the feedback on our sales and installation process, Dylan. We appreciate your business.
Reviewed Dec. 19, 2020
When Champion did 10 windows and 1 door, they did it on time. The quality of work was fantastic and the guys were great. They didn't leave any mess when they started as well as when they left. Since then, there are no more air leaks and there is a decrease in my electric bill.
Thank you for leaving us this review, Phil. We appreciate it.
Reviewed Dec. 10, 2020
I'm from Louisiana and we always saw Champion in Louisiana doing renovations or additions or windows. We saw them advertised here and we wanted to expand our back so we put a 512 square feet on the back of the house. The experience was great. It didn't take as long. It took longer waiting for the stuff to come. The concrete guys came and went and we didn't know when they were coming back. But other than that, everything else worked like a charm. Dan, my salesman, was fantastic. When I couldn't get through to the project manager, he got me a direct line to get through to him. The guy was there by himself with all the projects they had going on. They finally got him help which made communication and feedback a lot easier to get across.
The two guys were fantastic and polite. It was a very nice process. We had a heck of a storm come through and they even made it where we could make sure we got the water out. Even though they had to redo a piece of the bottom plate, we were able to keep water from coming up into the house. I gave the gentleman a hit list and they came back. They hit it and there was no issues. They really did a great job in taking care of the little stuff that may have been considered nitpicking to some people. I saw some dimples on the roof and the guy came and caulked it. Some screws were missing and they came back and filled in. A piece of trim was a little bit too big and it would bow so he fixed that.
They were great. I would give a 10 out of 10 to them. We referred them to a couple of other people that saw the place and liked it. That's how happy we are with it. I just got to ask somebody about the noises though. Sometimes you think a bird's flying into a window or like something landed on a roof. It sounds that loud.
Thank you for the review, Lloyd.
Reviewed Dec. 8, 2020
We like the windows that we got from Champion and we've been really happy with our experience with them. Their sales rep was good and the installers were great. It took them just one day to do it.
We're glad to hear this, Don. Thank you for reviewing us!
Reviewed Dec. 7, 2020
We thought we would give Champion a call and have them come out. When they did, everything sounded good and at the time, I already talked to a few people who had other companies come out and put in their windows. They were happy with their windows but the prices were a little more expensive. So it was the expense that led us to go with Champion and they put in three windows for us. We just bought the place and we couldn't afford any more than that. But the installation went really well. The man was very conscious about keeping our home clean, so he was putting down tarps all the way up the staircase and through our living room space to get to the window in the dining room.
Other than that, we liked everybody who showed up to our house. We wanted to have their sales person over for dinner. That was how nice he was. It was the same with the guy who came and put the windows in. We don't know if we had a problem with the window, but something looked a little different on one window than the other two and they were right out to make sure that there wasn't anything wrong. So that was really nice, too. If anybody asks about going with Champion, I'd tell them to go for it.
Thank you for this review, Sharon!
Reviewed Dec. 6, 2020
I saw what Champion Windows did with my neighbors. They had good experiences with them and the salesman was very informative. I wanted windows done and it seemed like the right time. Champion did the windows and the vinyl all around the windows. They also replaced some rotten wood. There were three guys and they did it in two days. They worked very hard, did a great job and cleaned up after themselves well. They were friendly and seemed like they knew what they were doing. They accidentally ripped one of the screens though. One of the pieces of vinyl hit the screen but the company sent somebody else to redo the screen. The quality is good and I'm happy. I would recommend Champion. It’s better than what I had.
Thank you very much for taking the time to leave us a detailed review of your experience, Barbara.
Reviewed Dec. 5, 2020
We did windows and doors with Champion and the techs were very meticulous on their detail work. Everything seemed to go fine except we were having a draft issue. We had them come back out and we just need to get past this issue. They came back to test for the draftiness and it was not a windy day. They were not seeing the problem. They didn’t have a way to test for efficiency even though they guarantee it for a lifetime. They told us that property owners pay private companies to do that efficiency test and so, I have a problem with their lifetime warranty and their wording. Still, we like the windows and I would recommend Champion.
Thanks very much for your balanced and fair review of Champion. We’re glad your experience with us was mostly positive. We also want to thank you for your feedback and criticisms. We take this seriously and will use your comments to improve going forward.
Reviewed Dec. 4, 2020
I liked Champion’s reputation and warranty. The salesman explained the process and the product, especially to my wife. She was the ultimate decision-maker. We got windows, doors and siding and the experience with the contractor was great. But Champion is still working on the project. They’re finishing up the siding and some trim work. They have been accommodating and they’ve been good to work with.
Thank you very much for taking the time to leave us this review, John.
Reviewed Nov. 26, 2020
My daughter and son-in-law contacted Champion for windows and doors at their house. Then they asked the sales rep to come in and visit me. They did storm doors and a replacement window. I had also got a porch. It took a while but I understand with covid that you can't get supplies overnight. About three weeks ago, we had very strong winds. It blew the storm door on my front porch open and it bent the arms on the closers. The closers weren't working right. By the time I called them, it took over two weeks to get somebody here. With the wind, it was just hanging out there. I was afraid it was gonna tear off or break so I had to, over two weeks, put a rocking chair and kind of jam it where if the wind blew, it didn't bounce around. I also had a new rescue dog and when he heard that noise, he went crazy barking.
I was a little disappointed on the long wait to get somebody to fix it. I live on the main drag that comes into our small town so everybody had probably seen that I had a door open for over two weeks. When they sent somebody, he didn't have closers to replace the ones on there. They didn't have closers in stock but Menards handles the same kind of door. He even said, "I'll run to Menards to see if I can get one." I have not heard anything back from them and it's been over a week. I am still waiting for them to return and install proper closers on my door. It closes now but I have to pull it shut. But overall, I'm very pleased with them. Their product is very good and the rep was fantastic. The installers were very courteous, nice and efficient in getting things done.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us directly in national customer care, so we can rectify this issue – 513-327-7338. Thank you.
Reviewed Nov. 25, 2020
We had Champion Windows take care of our back porch several years ago. They put in windows and screens. Recently, we had three new windows put in the front of our house and the installation went very well. We'll probably be getting in touch with them to have three put in our bedroom in the spring.
Thanks Delilah! We're happy you chose Champion for your home and would love to work on your next project.
Reviewed Nov. 24, 2020
Years ago, my brother-in-law had something installed in his house and we thought we would try Champion a few years back. We really liked their work and their product. The team had been really good so far about taking care of anything they needed to. There's a pair that we really like, Jose and Irma, and we keep asking for them. They do a wonderful job. We had some pretty old windows before they installed the new ones. We noticed a difference in the warmth of the room and how it buttoned up the house. We enjoyed working with them.
Thanks for the review, Jerry. We appreicate the kind words about our staff as well.
Reviewed Nov. 18, 2020
Mike let us know about Champion Windows, and he got us interested in them to get them. The representative laid everything out for us and let us know the cost and what was what. I was happy with it. The contractors were very courteous. They cared for our property and they were knowledgeable on what they were doing. We were happy with them too. Champion Windows was great. I've already recommended it to several people.
Thanks very much for this great review, Donald. We appreciate your recommendations!
Reviewed Nov. 12, 2020
Champion Windows built our sunroom several years ago. We liked what they did with it and so we went with them again for our windows. The rep was very professional and thorough. The installers were so fast. I thought the replacement would take a day or two. They got here in the morning and they were done by 2:00 in the afternoon after installing eight windows. They had plastic and so they didn't make a mess. They were careful where they stepped and after they were done, they cleaned up really well. The quality of the windows couldn't get any better. We had a problem with one which had an issue in the factory as it had a little hairline crack on the edge by the frame. It cracked all the way up but as soon as I notified the company, they had the window made and they replaced it.
We're glad we were able to provide a great experience for you, Ruben. Thanks for this review.
Reviewed Nov. 11, 2020
16 years ago, I had windows put in. I had been watching advertisements about Champion Windows. We had windows placed in, and I absolutely loved them. It's the best investment I ever made. Then I went and had a back porch put on it. I had a window got damaged and shattered. So, when I called Champion up, they came out. And that was my third experience with them. They came out to replace the windows. And they found out the front window, we had a seal broken. They replaced it too, and I am completely satisfied. I love them.
I replaced all of my windows about 16 years ago. What I had Champion last out for was service on those windows. I was mowing the lawn, shot a rock, broke the outside glass on my patio door. But they came out. They replaced it for $99. This is the third time that has happened too. Also, I just replaced all my gutters in my house with Champion. They outsourced it, and I get it because I do that. I put an awning over my back. I liked that gutter so well. I figured, “Hey, you guys could fix that.” So, they did.
I go and talk to them. And they say, “Hey, you think about this and this and this. If you wanna do something in the future, you don't have to do it.” I'll use the back patio. “You wanna put another fan, give us a call. But why don't you see how it works when you’re not in the sun anymore?” Those are the types of things that I rely on them to make the right decision and all the details. So, the communication is outstanding.
They come in. Their face is covered. They asked if it's okay to come in when they replaced the back door, sliding glass door, as well as the front window where the seal is broken. My wife and I are fine with the COVID thing. I believe I've already had it back in December, so I'm not too concerned about it. But their technicians were, and that's what made it great. They noticed the seal breaking. I didn't. I thought the window was dirty. I was like, “That was clean.” And he was like, “That's not dirt on the inside or out. That's in between. Our seal broke.” All replaced and taken care of all in the same day. And it was 45 minutes for them, so they know what they're doing.
I'm not getting that guy that's trying to collect money. I've had door-to-door salesmen tell me my roof needs fixing or those windows are old. I said, “You're not touching my windows. See you later.” But I love the fact that when I get here, it’s somebody that’s been in the business. They’re seasoned. They know what they're talking about. They give me ideas. It's not like a push. Every time I had a problem, I picked up the phone and called Champion. They tell me what they do or don't do. And they did everything so far I’ve gotten.
We had challenges with COVID in getting the product. It took probably four months to get it installed. The thing was they kept calling. It's okay, but they kept calling me, saying, “Look, we're backlogged.” And as far as I know, I'm talking. It's when you don't know. That's when it happens. People start thinking. And it was even my wife, “When are they gonna fix the windows?” I said, “They’re backlogged, honey. It's still coming in.” They didn't have the window from locally. They said they even have to get it from the manufacturer’s shop in Cincinnati. It's coming in, everything else. I like the sales and the support I get in the phone calls, and they stand behind their product 100%.
I've had a couple screens go. My dog tried to chase a rabbit. It went right through the screen. And they’ve had no questions asked. They came out, they repaired it and took care of it. I know there's a service call and everybody has to pay for gas somewhere, but outstanding. The service after the installation was even better than the service of the installation. I can't tell enough people when I walk around, “I go to Champion.” I know there are other manufacturers. They all preach the same thing. But Champion's quality and pricing are better than all.
Thank you so much for this detailed review, Paul. We're thrilled to have you as a long-time, repeat customer of Champion.
Reviewed Nov. 10, 2020
I found Champion on the internet and they had a special going on at the time. 18 windows were replaced by them. The quality of work was good. The people who did the work cleaned up before they left, so I have no complaints on that. My house is warmer now. The windows are definitely a help.
Thanks very much for leaving us this review, Patrick!
Reviewed Nov. 9, 2020
We had seven windows replaced and the back door replaced through Champion. We're still waiting on them to fix the screen door because the piece wasn't lining up correctly and it kept rubbing up against the thing. It was three weeks ago since they've been over at the house. I haven't heard anything from them though. They said they’d get it to us in a couple of weeks, and it's been well beyond that. I'm just a patient person and haven't really had time to call. Also, my parents recommended Champion to us, and we still have yet to receive that $200 referral thing. Other than those, we’re really pleased with the work that they did. The person we dealt with was very knowledgeable and helpful. So, that part went smooth.
Thank you for this review, Ian. We appreciate you bringing the service issue to our attention. We apologize for the delay you describe here. If you're still in need of assistance, please reach out directly to our national customer care department, so they can work with you to get this taken care of as soon as possible – 513-327-7338. Thank you.
Reviewed Nov. 4, 2020
This is a horrible company to deal with and their people are extremely unprofessional and outright rude. After attempting to do business with them, it became clear they do not treat people the way they would want their own parents to be treated. When trying to work out a solution to problems, they hold others to different standards than they hold for themselves. When they failed to do what they said, when they said they would do it, I asked to cancel and refund the deposit. I was met with excuses on their part and wild accusations towards me by them.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. Please reach out to us directly in national customer care, so we can get the details on what exactly happened and take steps to address this issue – 513-327-7338. Thank you.
Reviewed Nov. 4, 2020
I read some of the reviews and I didn't like some of those that I found in other windows. I went with Champion and it was a very good experience. The installers were very professional. The salesman was very good too. Thank you.
Thanks very much for choosing Champion for your project, Carol. We appreciate your business!
Reviewed Nov. 3, 2020
Champion Windows came out and gave me a good price. Everything was great from the interaction with the salesman to the team that came out to do it. The guys that came out to do the install did a great job. They should get a bonus. We got windows, a couple of sliders and a couple of regular windows that don't open. They're of great quality. I love them.
Thnk you very much for taking the time to leave us this great review, Michael. We appreciate it!
Reviewed Oct. 24, 2020
Champion was able to answer my questions about my existing roofline that I had and able to put a structure underneath of it that suits our needs. The installation went well. We got our sunroom and we're happy. I had a couple of issues with the locking system on the doors and the slider windows, but Champion came out and took care of that. It took two trips. But it was just tweak and adjustments that they needed to make. They are putting a tiled floor down right now, and the floor seems to be good, and level and square. Everything is going good right now.
Great to hear, Larry. Thanks for sharing your experience here.
Reviewed Oct. 21, 2020
Champion Windows installed a sun room. The sales person was extremely friendly, explained about warranties and it was impressive. Installation was delayed several times. It went more than three months beyond the scheduled installation. This summer, doors were not locking. I placed online service request, called several times and left messages. It has been over three months and the problem is not resolved. I am extremely unhappy with the company's business. They are not reliable. I regret the decision to go with this company.
We apologize for the delay and poor communication on our part, Mallik. We will look into this and get in touch with you soon to provide a solution. Thank you for alerting us to this problem.
Reviewed Oct. 16, 2020
We had some hail damage, and Champion could replace the windows relatively close to what was in it. They slide from side to side instead of up and down. The overall quality of our new windows is pretty good. But it's not as good as what we had in there. There's cold air that comes off the glass. Our sales agent was pretty good. The installation was really good, too. The installers helped me move some things out of the window and stuff that I couldn't lift. We were really happy. We had other window contractors come out and they said, “Well, we wanna put these windows in,” which meant totally redoing the outside of the house. They want to put up like three sections instead of the one big picture window. But we didn't want the open ones to go up and down. We wanted them to slide to the center, and Champion accommodated that.
Thanks very much for providing this feedback to us, Linda. We appreciate you taking the time.
Reviewed Oct. 15, 2020
We bought a house that's on the water and we started having problems with the bedroom windows facing the water. So, we looked around and we saw the ad for Champion Windows. It was the answer. We wanted a warranty and we had Champion price it and another manufacturer. From there, we decided on Champion. We got the French doors with the windows and then, we have a glass block window that's in the bathroom downstairs. We had no problems with installation although we had something that didn't work right. They came back in, stood by it and we were fine. The quality was very good.
Thank you for this review, Lana. We are glad we were able to fix the issue and meet your expectations.
Reviewed Oct. 14, 2020
We had some windows installed by Champion not too long ago. I've used other people with other windows, and I wasn't happy with the results, the quality and the workmanship. So, I said, "I'm gonna try to go with somebody who's more reputable." Champion's lifetime warranty was the selling point for us. I was pretty pleased with the quality of their work. Everything about what they did was top-notch. The guys were clean. They were courteous, accurate and professional. I couldn't have asked for better.
I have an 1860s farmhouse that we're redoing, and Champion did the big-size grids like the old style was. That was a feature that we had wanted. We had that done with the windows and we got all the extra seals. Everything was like stuff that I had to pay extra for with other windows. It all was a standard for the Champion Window, which was another good selling point for us. Even though it was more expensive, you get what you pay for. I'm gonna use them again. They will be my next and only call if I'm doing something else. I've had plenty of other choices, and I'm so glad I stuck with the Champion choice.
Thanks for taking the time to leave us a review, Roger. Our goal is to be courteous and professional with all of our customers and deliver great quality every time. We're happy to hear of your great experience.
Reviewed Oct. 13, 2020
When we saw what Champion did next door, we liked the product, how good it seemed, and how insulated it was. That’s what we wanted. Champion did a sunroom for me. They built an addition. Everything was excellent. The sales rep was super. When he came out and measured, it was fine. The installation was neat. We got to hang around and watch. It was really neat how they did things and how professional they were. Everything ended up exactly what we needed, and we've had no problems.
We're glad to hear you had sucha great experience, Kathy. Thank you for reviewing us!
Reviewed Oct. 12, 2020
Champion Windows came out and replaced some kitchen windows, and then I was pleased with them. I had a big Palladian window that had to be replaced. I got somebody cheaper, and within a year, it had cracked. And after many promises that they would be back, they never came back. I told Champion again, and they came back and replaced the window that was put in by another company. I've been really happy with them. Their installers were very professional. Their sales rep was very helpful. I had my credit frozen, so I had problems getting it unfrozen. He helped me with that, so that was good. Champion does a good job.
This is great to hear, Frances! Thanks so much for sharing your experience with Champion.
Reviewed Oct. 11, 2020
We set up an appointment for Champion to come here and talk to us. The rep who came was very knowledgeable. My husband said the installer was very good. Our windows are great. They're much wider than our old ones. My brother-in-law had windows put in and he paid more from a different company.
Thnaks for this review, Karla!
Reviewed Oct. 10, 2020
I heard a lot about Champion. I had some gutters replaced with them a while back, and they did a good job. I also got doors done, and they did a good job on my windows in my garage. Also, Lowe's got some doors from them a while back. The reps did their job very well. They explained everything, and I understood what they were talking about. When they did the gutters, they were very professional. They took their time, which I liked very much. They didn't try to cut corners. They saw something and fixed it, and then it worked out. I recommended Champion to anybody that needed a house repair or something like that.
Thanks so much for this detailed review on the products you got from Champion, Mark. We appreciate your recommendation. Thank you!
Reviewed Oct. 9, 2020
I wanted replacement of a couple of windows, Champion's offer was what I needed to have done. They were willing to work with me on the price and I was pleased with the workmanship and speed. The installer was excellent.
Thanks very much for this great review, Deloris. We appreciate it!
Reviewed Oct. 7, 2020
I like what Champion showed me. The salesman was good, knowledgeable, and personable. The only thing I didn't like is that I didn't talk to anyone after we signed the paper. I haven't seen them after that. I just thought that he would try to keep in contact throughout the project but that didn't happen. I wanna talk to you since I’m comfortable with you, and you’re comfortable with me. And if something comes up, I can just call you, talk to you, and tell you what's going on, and you will fix it. That would have been nice. Other than that, during day one, the people that put the floor were good. The people that set up the screens were also excellent. And then, the electrician was friendly and knowledgeable of what they were doing. Most of the time that they said they would be here, they were. I like the work they did. I got a screened porch and it looks fine. I enjoy it. Everything went well. I was satisfied.
Thanks for this detailed review, Kenny. We appreciate the feedback on how we can improve the experience throughout the process and will address this with our team. We always want to know where we can improve. Thanks again!
Reviewed Oct. 6, 2020
Champion Windows installed three windows and a front door and it was an outstanding service. I went with them because of the quality. Everybody was professional and their focus was work. They came there with a focus, they met that focus and they moved on. They did a fantastic job and the overall experience was very pleasing.
Thank you so much for this detailed review, Tom. We're glad we were able to deliver high-quality products and outstanding service to meet your expectations.
Reviewed Oct. 5, 2020
Champion put in 15 new windows. The installation team that came out was nice and they explained everything to me. But when I bought the windows, it wasn’t at the price that they first gave me, but I just signed the paper and got a deal with it. Other than that, everything is fine. They did a good job. The quality of the windows is really nice and I like them. When it was cold, the windows had kept a lot of air out. That was how I would get sick and I had never been sick since they did that.
Thank you very much for this review, Roberta. We appreciate it.
Champion Windows and Home Exteriors Company Information
- Company Name:
- Champion Windows & Home Exteriors
- Company Type:
- Private
- Year Founded:
- 1953
- Address:
- 12121 Champion Way
- City:
- Cincinnati
- State/Province:
- OH
- Postal Code:
- 45241
- Country:
- United States
- Website:
- www.championwindow.com


