Champion Windows and Home Exteriors Reviews

Champion came out to my house, diagnosed the issues and explained the benefits of choosing them. The two gentleman that came knew their business and were extremely helpful to my wife and I. It was highly informative and there was zero pressure exerted during the sales portion. Just informative and helpful.

I'm happy with the product. But I had two handles that were loose when they were installed. It appears they were stripped out at the factory. The customer service at Champion Windows was all good when I purchased the product and had it installed. But the service after the product has been installed seems to be lagging.

I contacted Andersen Windows before and they came out, and it was almost $50,000. I had a little manufactured home. I'm retired and I can't afford that. Then I got the flyer from Champion so I gave them a call and they came out. The price was really good and half of Andersen. It's the same window. Had I never gotten the flyer, I would've never known about Champion Windows. I'd never even heard of them.

Champion's been around a long time so you can trust them. You know they're not gonna be here today and gone tomorrow. They have got stability there. I also liked the appearance of our salesperson that was here. His name was Josh, and he knew the product in and out. He was very informative. There are so many different window places out today and you get confused. But with Champion, they come right to you. They bring a sample of the product, so you know what you're getting. I cannot stand people who are aggressive, especially in my home. I wanna make my own decision. But Champion was not like that. They were not pushy. There were other people that we could have called, but we chose Champion. Their reputation is the number one thing. They're not the lowest price, but they're good quality and that's what we were looking for.

We love our sunroom from Champion. We’ve had it for a month now. The only thing we thought might not be right was that it was sunny out there one day, and it got up to 78 in the room. When they first came and did the little spiel with the heat lamp, they said, you don't feel the heat on it. So I thought they might have installed the wrong glass. But the rep said, “No, we only install one glass. That's all we do across the board.” It just must have been hot that day, where the sun was beating in, because you could feel the heat come through, not like that day that they had the heat lamp. But, that was my only issue that I might have had. The installation went great. They did what they said they'd do and when they said they’d do it. It just took a while for everything to come in. It took about a week.

Jim was absolutely fantastic to work with. He answered all of our questions and even put up with our animals.

Very professional and did an excellent job with how the product works and the benefits.

If they tell you lifetime warranty it should be that way. I was told for something that is not my fault. Our window was broken and the warranty doesn’t cover it instead of looking around for other contractors while waiting for champion windows to give me a call back. I waited thinking the warranty would cover it, and Becky was not helpful at all. I will never use champion windows again. And scheduling to get a quote for the window wasn’t even scheduling for the quote. It was scheduling to pay somebody $130 a one time fee to come out and measure my window replace the window all on separate trips I feel like if I’m calling the warranty line they should be able to tell me instead of scheduling an appointment. They can tell me if this damage is covered under our warranty so I’m not waiting a week to hear back. Would not recommend to anybody, especially with how much they charge for their windows.

The windows are not only nice, they are strong and easy to handle and clean. The 2 gentlemen that put the windows in for me were amazing. We had great conversation and they were very helpful with their advice. Very pleased with our windows.

Deb ** was phenomenal! Highly recommend. She was so knowledgeable and helpful.

Pros: Everyone I dealt with was nice. Scheduling/communication was fine. Cons: This is the third house that I have had windows installed. The first two times I used Pella and sincerely regret not using them again. Around each window is a plastic strip that is caulked into place. The vertical plastic strip is 1 inch away from the top and so that one inch gap is all caulk. It looks terrible.

We have windows that are all wood, and they said they would match our other windows. We agreed that the main part of the window would be white and that was gonna be fine, but then they just put caulking around the outside of it and caulked on the finished wood of the frame of the window. The people are real friendly, so they get one star. Lots of confusion between the salesman and the people coming out to put the windows in and the main office. Would not recommend anybody getting windows put into a house like this! For the price they quoted in the job they did is not even comparable. Terrible job!

Extremely disappointing experience with Champion Windows. I’ve spent tens of thousands of dollars with Champion, including about $10,000 on windows that were later found to have been improperly installed. A subsequent representative identified holes in the flashing around my siding that allowed water intrusion, which I ultimately had to repair myself. Despite that experience, I decided to purchase another approximately $10,000 in windows because I liked the product and initially trusted the company. That trust quickly disappeared. After confirming a 12–4 p.m. appointment for someone to measure the windows, a representative showed up at approximately 7:30 a.m., repeatedly ringing my Ring doorbell and knocking until I woke up. When I questioned why he was there hours before the scheduled appointment, his response was argumentative rather than professional.

I called for a repair of my Champion front door in May 2024 and was charged a $119.00 trip fee. The gasket around the window in the door was squeezing out. The service tech trimmed off the gasket that was showing. I was concerned the rest of the gasket would continue to squeeze out. The tech wrote on the service ticket that if that continued and they needed to come back, the repair would be an ongoing service so return trip fee would be waived. A small portion of the gasket is showing again so I called for service on August 18, 2026. I was told there would be a $250. trip fee.

I was excited to get my entire home wrapped in siding, new doors and all new windows to the tune of 57k in 2020. It looked great then this past winter of 2025 i noticed gaps in my siding. I find out from champion when I called Monica, that it was not installed properly by their installers. I was promised they would come fix it. Well I'm still waiting to this day August 13, 2026. I have called and emailed several times at first it seemed they were concerned with my issues having spent so much on their products but now no responses. So their life-time warranty is a total joke! Disappointed and angry former customer. TJ **

I called Champion after viewing an ad for buy 2 windows, get 2 free. It was false advertising! The estimate, if you want to call it that, was very basic only providing the final price. There was no itemizing like a normal estimate. The sales pitch is high pressure, they have what is called a yes program-if you decide on that day, you get supposedly $2000 discount on an already inflated price. For only 5 windows and a sliding glass door, it was $15, 917. I got the same thing for $9000 at Window World.

Lifetime guarantee?? I had Champion install 3 windows several years ago. Two years later, one failed. They came and replaced it and charged a $75 fee. A couple more years, and another one failed. Same deal as the first window. Now the third one has failed and they want to charge $250 to replace it. It isn't broken. The seal failed, just like all of the other windows they installed. Over the last 25 years, I have installed windows myself from Home Depot and Lowe's, and none of them ever failed. Obviously Champion windows are sub-standard and their "guarantee" is bogus. There is a reason why they're not BBB accredited...They are thieves!

Champion called me to explain their delay and sent a technician Wednesday, July 29. The technician was very thorough and professional. He took a lot of time to explain how he assessed the situation and what he was looking for. Kudos to Alan ** (the technician) for his expertise and exceptional customer service. They are ordering what is needed to fix the problem.

We had a screened in porch installed by Champion back in 2021. They were extremely slow and I had to continuously reach out for updates. In 2022 we had an issue with the door. They came and “fixed” it, or so we thought. Fast forward to today. We are having the same issue with the door. They tell me $130 to come out and it’s written in the contract. That’s fine, but this is the same problem from 2022. So clearly this is an ongoing issue with your door. Too bad, pay the $130 and we’ll come take a look. Nothing more than half-a$$ed work and an upfront money grab.

Have one window that is cloudy in between the glass. This is the 2nd window installed for the same reason. When I called the local dealer that installed them, they wanted to charge me just to come and look at them, even though I sent them pictures. So much for life-time-warranty. I haven't seen any Champion trucks in this area for several years, so I presume they are banned from this area. My dealer is out of Knoxville, Tn. I would strongly recommend another window co. David

We used Champion siding for our siding project. The material and crew were very good. Recently, we lost a piece of fascia on the highest part of the roof. We called Champion and spoke with Candace to have someone come out and repair. She asked for pictures which we sent. She said it would take 1-3 weeks to schedule an appointment. That was May 5th. She called back on May 19th to schedule an appointment for June 25th. Cameron came out as scheduled with siding, not fascia and had to turn back. Haven't had any follow-up since then. Seems like a waste of money for the company and a waste of time for us. Please make this right. Maybe a new scheduler would be the answer. Someone who knows siding from fascia.

We changed every window in the house and the quality of the Champion windows is fine. They’re very strong windows. I'm very pleased with Champion. If I have any problems, they’d still come and fix the windows.

Champion was middle on how much it would cost. Their rep gave out a good presentation. He knew his stuff. He actually even showed us a demonstration on the heat and everything on how it keeps the heat and the cool out. We went with three windows. They told me the installation would take about two hours and it took about an hour and a half. I was happy with it. As far as quality, I could tell a difference. In an emergency, we got a big picture window from the people that we went to first, Window World, and we could tell the difference between those windows and Champion's windows. Their windows look a lot better. It keeps out more of the heat, too.

I found Champion through a coupon in a value pack and had them install the windows for my sunroom, including six large windows as well as special windows. It took maybe two weeks and the quality was excellent. The presentation was fabulous, but they went back and forth on the price. They told me the price was firm, but then called me back two days later and said it wasn't. They kept changing the price, which was a little challenging.

We purchased our windows last Fall and were assured that we would be able to use the Residential Energy Credit and the windows met all of the Federal Energy Standards. While preparing our tax return I needed Champion's OM ID. When I called Champion they stated that they did not have an OM ID because their windows do not meet the Federal Energy Standards. I attempted to reach resolution, was referred to the District Manager and never received a call back. I will never buy another window from Champion.

I will not recommend Champion Windows in the future. We replaced all windows in our house about 15 years ago, also having a large bay in the living room and garden window in the kitchen. We have had the garden window (large section) replaced due to crack, small have of a double hung replaced (we picked it up due to service charge) and now are dealing with a crack in the large section of our bay window. It first cracked in December with the first deep freeze and gradually moved up the glass. Champion came out in mid Dec. to measure the glass. The representative told us he needed to collect $130 service charge. We did not. When we called to find out about the window they told us they wouldn't make the window until we paid the $130.

** PLEASE LEAVE ME ALONE!!! Stop sending me junk mail. I got new windows 10 years ago!!

We purchased kitchen windows long before Covid and was guaranteed of a lifetime warranty... At the outset of Covid, we noticed some of the window panes were glazing over. Clearly, the seals were broken. We called Champion and were told that no service calls were being made due to Covid. Well, we attempted to reach Champion over a period of 2 years. My husband and I both left countless messages, and nobody to this day has called us back or honored their guarantee. I would NEVER refer them to anyone ever. I will spend a little more and go with Andersen Windows all day.

One of the worst companies I have dealt with. We needed some work done on an existing champion sun room due to an accident. We paid them 130$ for a estimate to repair damages. Not only did they not follow up after they came out, they told us they would not repair or replace the sun room. We have every intention of paying for the repairs and waiting for the work to be done. We just need to know how much it would cost. This is by far some of the worst customer service I have ever had.

Windows are nice. Screens are flimsy and the “lifetime warranty” for the screens can only be used with a $130 service fee and won’t replace entire screen if the wind blew them away. I was quoted $81 per screen.

I would never recommend Champion! They have ruined my windows. After they were installed and I let the company know of my dissatisfaction, they sent someone out to help. The employee came out and was very rude and let me know he would follow up with a solution. I never heard back from them. They make empty promises to make the sale.

DO NOT LET THEM INTO YOUR HOME. The Champion Salesperson, Gerry **, RECORDED our WHOLE conversation on his laptop that he was showing us the product presentation from WITHOUT telling us he was recording and WITHOUT our consent!!!! This is a violation of our privacy in our home! Even when he step away to get material from his car, when my husband and I thought we were "alone". My husband and I were talking about private things including information about our kids, etc.. We feel SO personal VIOLATED. My husband confronted him, he claimed he deleted it... We called multiple times to talk with manager or corporate. We left message. No one was available to talk to us. We currently are waiting for some type response back.

We had all our windows completely replaced and installed and were happy with the services. We are in their local area here in Indiana. But! If you get doors through Champion be prepared to not get the same experience. We had a salesperson out (Jason) to get a quote and offer us a deal for exterior doors and storm doors back in Nov.2025 signed the sales contract to get the project started...our doors were finally completely installed April 21, 2026. The measurements were incorrect and the install was much later than timing provided.

We had two companies give estimates for our three windows that needed replacing. Champion's total estimate was much lower than the first company, so we went with them. We were given a cost sheet that broke down the window delivery time and the payments that were due with each step. A week after signing the contract, I called the number that our sales rep gave us and asked for an itemized receipt. I was told our sales rep would call back and he did, and when I asked for the itemized receipt, he indicated he would provide that by the end of the day.

Wrong sized windows showed up for install day. Took the day off from work, rearranged my house, displaced my wife and pets to clear the work space. Original product that was ordered was found to not fit as quoted/offered by salesman. Another option was provided—and that product that arrived was the incorrect size. And the other door/storm door that arrived did not fit either. What is going on here? Unacceptable —-this is what I am playing 18k for?

Don't purchase Champion windows. They won't give you an upfront price on anything. They will play a game lasting at least an hour where they try to guess how much money they can get out of you by continually asking how much YOU think they cost and how much YOU would be willing to pay. Think car shopping, only at least there you know a starting price. Our initial "estimate" was over 60 thousand dollars but after an hour of game playing and "salesmanship" it mysteriously came down to 27,000. They hammer in that, "If you have any problems at all just call.

I would not recommend Champion. I ordered a simple (and VERY expensive) back door from them, and six months later I finally have it. The initial order was in August. In early November, they came to install the door. The shade within the window panel was broken and crooked. They took pictures and said they would get another one ordered for us. I waited several weeks and after several voicemails, I found out the door was never order. They sent someone back to our house to reevaluate the door. He said he would get it ordered and it would be another 6 weeks or so... Again, I waited several weeks with no communication. Left voicemails several times again and finally got through to someone who said the door was still not ordered! Waited for over another month and finally got a new glass panel installed. The only time you will hear from this company is when the bill is due.

I evaluated three different companies, and Champion had the best value. The overall quality of the work they did was wonderful. We're very happy with it. We worked with a very good sales rep and the contractors were excellent.

Super upset with this company, 1 make sure you record the salesman because once you sign the contract is all done and things were not the way were discussed. Also I am filing my taxes and the company doesn’t have a manufacturing number that the IRS is requiring so I can’t filed this big expense in my taxes. Do NOT buy from them.

I liked the sales guy from Champion Windows. We went with eight windows for the whole house. The windows took a day to get installed, and the doors took another day. Overall, the process and the quality of the products were good. The windows are sturdy and open nicely. One is a slider, and the rest are double-hung.