Champion Energy Services

Champion Energy Services Reviews

About Champion Energy Services

Champion Energy Services is an energy provider that offers low fixed rates for electricity plans. The company primarily works in Texas, but it also operates in certain parts of Illinois, Pennsylvania, New Jersey, Ohio, Massachusetts and Delaware. It offers energy-efficient options and an electricity-tracking app.

Pros
  • Green energy options
  • Low fixed rates
  • Energy-tracking app
Cons
  • Not available nationwide
  • Pricing varies

Champion Energy Services Reviews

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    How do I know I can trust these reviews about Champion Energy Services?
    • 4,609,174 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Verified purchase

    Reviewed July 13, 2021

    I am choosing Champion again because of a good rate and no confusing gimmicks. I was so disappointed in how many companies advertise a really low rate, till you look at the complete picture. The really low rate often only applies at 1000KW. The rate at 500KW is so high that the bill for 500KW is higher than the bill for 1000KW. So much for lower bills in winter or cutting back to save money! You have to use more electricity to pay less. Might work if you like your house cold and ignore warnings to cut back to protect the power grid. But if you try to conserve energy, you are charged a penalty! To save money, you must increase your usage. They are basically making people who use less power pay more so people who use more power can pay less!

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    Response from Champion Energy Services

    Hi Linda,

    Thanks for your review! We always offer no gimmicks and fair rates!

    Verified purchase
    Customer ServicePrice

    Reviewed July 8, 2021

    Champion Energy is the best. I just resigned for 3 more years. Never ever had any problems. Bills are easy to read and the pricing is great. Their customer service is second to none. I will stay with Champion as long as I have to buy electric

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    Response from Champion Energy Services

    We appreciate you! Thank you for choosing Champion to power your home.

    Verified purchase
    Customer ServicePrice

    Reviewed July 6, 2021

    Hi, we received terrible service from Champion. Their phones were out of order for about a week, going to a busy signal after waiting 10 plus minutes. We sent an email to their email helpdesk and received no response. We received renewal notices during this time period but they were not honored at the original price. Their selections are extremely limited. Also, they offered some energy-saving lightbulbs last year or the year before which were said to last up-to 13 years. They went out two days ago.

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    Response from Champion Energy Services

    We are sorry to hear this. Please reach out to us at feedback@champion.energy and we will work to resolve these issues.

    Verified purchase
    Customer Service

    Reviewed July 3, 2021

    I switched to Champion Energy several years ago and wish that I had made the switch sooner. There is no comparison from what I was receiving from TXU to Champion. The customer service and money I have saved is amazing. Thank you.

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    Response from Champion Energy Services

    Hi Gary,

    Thank you for taking the time to write a review! We are proud to be your electricity provider.

    Verified purchase
    Contract & TermsPrice

    Reviewed July 3, 2021

    This is the first electricity provider I've reviewed after the initial contract. Others would always rise renewal prices and would make me go shopping again. Champion energy had one of the lowest rates in my area with good contract terms. The rate offers always have an actual price per unit (after all fees), so I can see real numbers. My electricity bills were always what I expected (and sometimes even lower than I expected). Usage tracker is amazing! Only with one day delay. I can see how much electricity I waste and adjust my habits. I will stick with Champion Energy for a while.

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    Response from Champion Energy Services

    Hi Jovita,

    Thank you for choosing Champion to power your home! We're thrilled to hear about your seamless renewal experience. Please let us know if you have any questions by contacting feedback@champion.energy. Thanks you!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 23, 2021

    Received the Notice from you for Renewal of my Champ Silver-24 with an Avg price per kwh 10.4¢. But when I tried to renew it online, it gave me the Avg price per kwh 11.0¢. That is cheating. Called Champion people. They said price changes every minute so can't guarantee any price. Then what is the purpose of Sending the Renewal Price Notice when they can't follow it thru.

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    Response from Champion Energy Services
    Hi,

    We would love to resolve this issue for you. Please send your account information to feedback@champion.energy for further review.

    Verified purchase

    Reviewed June 23, 2021

    I almost died inside my apartment in February 2021 due to the freezing temperatures in Irving, TX and hours/days without any power (and, consequently, no heating, no warm food). Whose fault is that? Is Champion Energy/State of Texas doing something to avoid the same catastrophe in the winter of 2022?

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    Response from Champion Energy Services

    Hi Flavio,

    I'm sorry to hear that you were left without power during the terrible winter storm of February 2021 that left thousands of Texans without power due to the high demand and low supply of electricity.

    Verified purchase
    Staff

    Reviewed June 8, 2021

    Before I signed with Champion, I used to spend hours going through all the companies and rates to get the best one for us because we are retired on a fixed income. I found Champion to have the best rates consistently and I have never regretted signing with them. No gift cards, rebates or other gimmicks, just good rates and great service! Anyone looking for a fair reliable energy service company, Champion is the one! Great job!!!!

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    Response from Champion Energy Services

    Hi William,

    Thanks for expressing your satisfaction with Champion. We are proud to be your electricity provider.

    Verified purchase

    Reviewed June 2, 2021

    Champion has proven to be a provider of integrity and consistency over the 14+ years we have been partnered with them. They are fair, available, true to their word and reliable. We have never had an issue of any kind. We highly recommend this company!

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    Response from Champion Energy Services

    Hi Lila,

    We appreciate you taking the time to leave us a review! If you have any questions please don’t hesitate to contact us at feedback@champion.energy. Thank you!

    Verified purchase
    Customer Service

    Reviewed June 2, 2021

    Updated on 07/22/2021: I had previously reviewed Champion Energy and their lack of customer care for a renewing customer. Champion responded to the review by asking me to make contact with them and we would explore some options to correct the situation. I called today and talked to Maria. She was not interested in exploring any options and just said I was lucky to have what I had. The customer service is still magnificently POOR. Champion Sucks.

    Original Review: Renewed because too big of hassle to change. The renewing process did not value me as a customer or extend any concessions for the bad bad way I was treated during the February ice storms. Called and asked if there was anything Champion could do to help. The answer was no. They Provide promotion if I had held out, but not for loyal customer. Champion sucks.

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    Response from Champion Energy Services

    Hi Janes,

    We apologize for the trouble in getting this resolved. We’re happy to review some options with you if you reach out to us at feedback@champion.energy

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 1, 2021

    I have been more than pleased with Champion. Fantastic!! Great rates and great service. Very professional and consistently provide superb customer service. Thankful I found them. I lock into a good low rate for two years and feel secure in their delivery of my power needs at a very affordable price.

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    Response from Champion Energy Services

    Hi Matthew,

    Thank you for taking the time to write a review! We are proud to be your electricity provider.

    Verified purchase
    Customer ServicePrice

    Reviewed June 1, 2021

    After years of being gouged by electric companies, it has been refreshing to have a no-nonsense experience. The pricing has been fair, reasonable, and without a need to call customer service. My service was uninterrupted during the winter storm, and my electric delivery pricing was stable throughout the duration of summer and winter. I really cannot say enough about Champion Energy, but if all things remain the same the company has a customer for as long as I reside in Texas.

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    Response from Champion Energy Services

    We appreciate you! Thanks for choosing Champion to power your home.

    Verified purchase

    Reviewed May 28, 2021

    I was charged 2 time in May 2021. On my bill for just one home 5-0-21 $69.80 and on the 5-18-21 I was charged $83.45 on my Discover card and I just renew on my accounts for another term. Please check my account and refund the money I do not Have to pay you. Thanks very much. Judy F. **

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    Response from Champion Energy Services

    Hi Judy,

    We apologize for inconvenience you had in regards to your bills back in May. In looking at your account, there weren't any bills due in March following the Winter Storm which caused the two bills to be issued back to back in May. Since then, your bills have been generated monthly as normal and this issue will not happen again in the future. If you have any questions, please feel to reach out to us by calling (877) 653-5090 or email feedback@champion.energy. Thank you!

    Verified purchase
    Customer Service

    Reviewed May 28, 2021

    I can not be fair with my comment. Who is in Charge with the online billings and Payments ? It never work. My son sent a payment 2 weeks ago and it doesn't show up, Then my wife pay thinking that nothing was paid, 4 days ago her payment doesn't show up. I do the same thing and my payment still doesn't show up. The online ** keep telling me that I owe on my bill. But the money is all the time took away from our bank account with the mention still pending on our energy bill. This is the 5 time I have that problem. If you guys can't manage the online billings and payments, please shut the damn thing down.

    I had to call back all my payments and made a new payment and the thing is keep telling me that my payment is pending for up to 24 hours. But I know that it's a lie because previously it did show the same thing for 2 weeks. And when I call, I hear a lot of Blablablabla. We relied on the online billing because we are not always together. So if I go online and I see that the bill is not paid, I pay it.... It's not fair for us to find that the bill has been paid 3 times. PLEASE FIX THE ONLINE BILLING AND PAYMENT OR SHUT IT DOWN.

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    Response from Champion Energy Services

    Hi Ida,

    I'm sorry you had this bad experience with us. We did have some website issues but they have since been resolved.

    Verified purchase
    Staff

    Reviewed May 21, 2021

    Champion Energy is an Outstanding Energy Provider!!! Great plans and Exceptional Service! Thank you for being an awesome company to deal with! Will be more than happy to recommend to friends and family! I’m very happy with my service from Champion Energy!!

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    Response from Champion Energy Services

    Thanks for the feedback, Karen! We are thrilled to know that you are satisfied with Champion.

    Verified purchase
    Customer Service

    Reviewed May 20, 2021

    It was a pleasure to speak with Daniel who assisted me with my renewal with Champion to the Champ Silver Plan, this will help me with my retirement funds to get the most discount! Your customer service was top of the line with no wait on the phone!

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    Response from Champion Energy Services

    Thanks for the review, Bonnie. We are happy to power your home.

    Verified purchase
    StaffProcess

    Reviewed May 16, 2021

    Have been a Champion Energy Service customer for years and have been very pleased with the quality of their service. Their notifications of service used on a weekly basis is very informative and helpful in managing our electricity usage. Their program offers are also better than most and their friendly service puts them over the top for caring for their customers.

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    Response from Champion Energy Services

    Hi Charles,

    Thank you for taking the time to write a review! We are proud to be your electricity provider.

    Verified purchase
    Customer Service

    Reviewed April 25, 2021

    Champion has very good customer service. I like the weekly updates on your account. I also like the rewards for referrals. I like the information on your account that shows the expiration date on your plan. The plan is always accurate on billing.

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    Response from Champion Energy Services

    Thanks for the review, James. We are thrilled to be your provider.

    Verified purchase

    Reviewed April 24, 2021

    First you shut off our power in the Freeze. Then you shut off your own website for weeks. Then you Double Bill us and LIE OUTRIGHT to the media. And now you have 30+ minute wait time to fix this. MORONS!

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    Response from Champion Energy Services

    Hi Jason,

    We're sorry that your power was shut off during the winter storm. Please reach out to feedback@champion.energy if you have any questions.

    Verified purchase
    Customer ServiceReliability

    Reviewed April 14, 2021

    I cannot reach customer service. I cannot sign into my account because my password doesn't work. And my email is an old account. For some reason you require an email confirmation to set a new password instead of a phone number for text. Please call me at **. I can't pay my bill either until this is resolved. Also, I signed up for Champion many years ago because of its excellent customer service. What on earth happened to you guys?

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    Response from Champion Energy Services

    Hi Dave,

    I'm sorry you were affected by our brief website issues. We have since corrected the problems. We were sorry to see you go.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2021

    Run from this company. Their customer service is useless. I will be looking for another energy company and will leave Champion after my contracts are up. I will not stay with a company with such poor customer service. Waited 3 days for a supervisor to call but that never happened. I had to wait 4 different times for 30-50 minutes just to speak with an agent who could do nothing but say "That's all I can do".

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    Response from Champion Energy Services

    Hi Stephanie,

    Post winter storm we did have some issues with the high volume of calls. Since then, we have hired more customer agents to better serve our customers. I am sorry that you had this experience. Please reach out to feedback@champion.energy if you have any questions.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed March 12, 2021

    Dissatisfied with customer service. They renewed my service without my approval. I asked to cancel and go over the renewal again and just got run around. I received no e-mail about renewal and charges. I did not sign any document. No e-mail was sent to me about the contract and rates. Every time different customer service from different countries answer my phone and they are of no help. They would say they will call me back and will never do so. I need to talk to some higher authorities about this please. Thanks.

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    Response from Champion Energy Services

    Hi Parameswar,

    After the winter storm we experienced an influx of calls and did not have enough agents to field them. Now, we have hired more agents to better serve our customers. I'm sorry that you had this negative experience with us. Please reach out to feedback@champion.energy with any additional comments or concerns.

    Verified purchase
    Sales & Marketing

    Reviewed March 6, 2021

    We have been with Champion for years. We would always sign up for a fixed rate plan. Many companies will ask what plan people want at the end of the term. Champion did not and changed ours to the variable rate plan. It’s partly our fault for not checking on it. We simply forgot to. With the deep freeze in Texas, I have no idea what our bill will be. If it is much higher than usual, I would consider it a scam. The question is would they have done it to their mothers? I have my fingers crossed.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 21, 2021

    Very good rates. Customer service agents very pleasant and friendly and accommodating. Will continue their service as long as rates are comparable. Their contracts are very simple and easy to understand. No extra fees or base charges. Really liked the 24 month plan.

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    Response from Champion Energy Services

    Hi Linda,

    Thank you for taking the time to write a review! We are proud to be your electricity provider.

    Verified purchase

    Reviewed Feb. 20, 2021

    I have been with Champion Energy for almost one year. I was looking for an energy company online and I found the best one: Champion Energy Services. My light bills are low, I never have issues with my power. Even during the Arctic Blast I lost the power just for few hours. Thank you Champion Energy.

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    Response from Champion Energy Services

    Hi Germaine,

    Thanks so much for the positive review! We are thrilled to power your home.

    Verified purchase

    Reviewed Feb. 20, 2021

    Champion has a very clear billing. They have reached out when outage occurs with good information. They have a competitive rate and have done everything they have promised. I have never had to contact them with any questions or concerns, and in this day and time that is very refreshing.

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    Response from Champion Energy Services

    We appreciate it, James! Thanks for leaving a positive review.

    Verified purchase
    Process

    Reviewed Nov. 25, 2020

    Easy set up, great service, love the free nights plan from 8 to 5:59AM. I have been with Champion for almost a year, hopefully renewing soon and the referral program is great! ** for $50 credit when you sign up.

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    Response from Champion Energy Services

    Hi Richie,

    Glad to hear that you're enjoying your contract with us! If you have any questions when it comes time to renew, please don't hesitate to reach out to us at feedback@champion.energy or call 877.653.5090.

    Verified purchase
    Online & App

    Reviewed Nov. 8, 2020

    I just renewed with Champion for another three years. Prior to Champion, I'd had several different providers which were all OK - except Cirro. Champion was always truthful with me - never a surprise on my bill. Their website is great, and I enjoy their weekly bill projections. Didn't want to try any of the no-name folks on powertochoose.org since many of them hid additional fees if your monthly usage wasn't in a specific window - probably so they could make a targeted cents per kWh rate only if you hit it with, say, exactly 2,000 kWh. Champion did what they said they'd do, and they had the tools to make my life easier being their customer.

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    Response from Champion Energy Services

    Hi Derek,

    We're pleased to have powered your home for 3 years in counting! We always strive to be always be 100% transparent with our customers and so glad to hear that you feel you can depend on us to give you the price you expect, and beyond. Thank you for taking the time to leave us a review. If you every need have any questions or need assistance, please feel free to contact us at feedback@champion.energy or call 877.653.5090. Thanks again!

    Verified purchase
    Process

    Reviewed Oct. 31, 2020

    The renewal process was too long, but was completed satisfactorily. Again the review is longer than necessary. The renewal should have been accomplished online, but your site would not allow this. It would have been helpful if the total charge was shown upfront.

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    Response from Champion Energy Services
    Hi Garry,

    Thanks for taking the time to leave us some feedback regarding your renewal. We're sorry to hear that you weren't able to process your renewal online. Can you please provide us additional information by emailing us at feedback@champion.energy?

    Customer ServiceContract & TermsPriceStaff

    Reviewed Oct. 1, 2020

    I signed a contract with the company back in March and they were charging commercial rates for my residential home. It took MONTHS of me calling back and forth to get this fixed. Each time I had to speak to a different representative, several of them dropped the ball so finally I asked to speak to a manager (who left a voice message not even addressing my concern and didn't leave their name) And when they finally fixed the rate, they would not refund the past 3-4 cycles of me paying commercial rate "because CenterPoint Energy won't credit them".

    I called and confirmed with CenterPoint Energy that they WOULD credit the difference to Champion and Champion would be responsible for passing that credit to me. But Champion has refused and I am still fighting this 7 months later! The employees really don't care about people or doing the right thing. I've spoken to at least 9 different reps at this point and get the same impression every time. This is a result of poor / lack of values in a company. NOTICE THE POSITIVE REVIEWS ARE FROM PPL WITH REFERRAL CODES- It's not worth it people! ****Please please don't support companies like this and save your time and money and choose anyone else!!**

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    Champion Energy Services Company Information

    Company Name:
    Champion Energy Services
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    1500 Rankin Road, Suite 200
    City:
    Houston
    State/Province:
    TX
    Postal Code:
    77073
    Country:
    United States
    Fax:
    281.653.5080
    Website:
    www.championenergyservices.com