Bruno Independent Living Aids Reviews
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About Bruno Independent Living Aids
Bruno is a third-generation, family-owned-and-operated company committed to designing and manufacturing the highest-quality stairlifts and accessibility products to help people with mobility challenges retain their independence. Made-in-USA Bruno stairlifts are manufactured exclusively in Wisconsin, United States - and proudly installed by local experts who live in, support and serve their local communities.
Visit www.bruno.com/stair-lifts- Made in USA
- Good warranty
- High maximum lift capacities
- Not the cheapest option
- Not direct-to-consumer
Bruno Independent Living Aids Reviews
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Reviewed July 26, 2018
I already have a stairlift at the front but then my condition worsened and I needed another one to get out back. I selected Bruno for that because I already had a good experience with them previously. My unit outside is perfectly adequate for my needs. Also, I weigh 400 pounds and they are the only outfit that makes heavy-duty stairlifts. The unit I got is an indoor straight stairlift. It's a remanufactured unit, and it looks brand new to me. It's very solidly built, which I appreciate. Also, it only cost me $3,500, which I was happy with. The sales rep I dealt with seemed very knowledgeable. He was right on, confident, and accurate. He also gave me some tips on future needs. I don’t know if I’ll be able to use them but that was interesting and possibly helpful.
The installer was great as well. He kept me informed in every stage of the installation. He knew exactly what he was doing, and he put it in. He showed me exactly how it was going together and how it was made. And he couldn’t say enough good about Bruno. He said, “This thing was designed to be installed.” He also said that it was the easiest, most straightforward one to install in his experience.
Reviewed July 26, 2018
There was one guy from Bruno Independent Living Aids that came and said how the stairlift is set up. We’re getting help with Medicaid, we have Medicare and it’s movable. But, there are certain parts to it that makes it difficult. It’s not like the one I have for my mom where you just sit on and you tuck yourself in to go up. It’s difficult for somebody who’s 84 like me.
Bruno drilled holes on the floor and put all of sections down and then they had the chair that goes up and down and there’s one part that’s missing. The guys spent a long time nailing it down and cutting the part. And one of the guys who was cutting was busy for hours cutting parts and then nailing everything in and down on the steps. He was all right. But, I don’t feel comfortable enough and I’m supposed to have somebody come over and help us in putting this one thing that need to be put in and make sure it’s okay. I’m disappointed because the installer went off and left that the first night and we were worried about the stairlift just sitting around.
I was glad to know that we would have a way up and down, but we haven’t done that. I’m creeping around it and it’s hard for me to get upstairs. I am 84 and I am active and always trying to clean. I have to do laundry upstairs and bring a lot of clothes down. But I wish we had another kind. I could have afforded one that goes straight up, and I don’t have to have somebody. This was really hard for the guy doing all that. And now, it’s hard for us to get up and down. It’s so different.
Thanks for taking our call to get more clarity on your situation. Our stairlifts are one-button simplicity - just sit and press the armchair control to gently glide the stair lift up or down the rail. However, we are having your local dealer come out to again explain the operation with you so you feel completely confident. Thank you again for your feedback.
Reviewed July 25, 2018
My dad has ALS and so we decided to purchase a stairlift. We got a straight model by Bruno Independent Living Aids through the Veteran's Administration. The installers were wonderful and they showed how everything worked. Also, the stairlift is of very good quality. I definitely recommend Bruno.
Reviewed July 25, 2018
My husband is 88 and I'm 83. And we decided to buy a stairlift from Bruno for both of us. Their reps came out for a sales visit and it was excellent. We got the straight stairflift which is an outdoor one. When it was put in, the installer told me that it might be a little bit too close to the railing and it might wear off that cover that’s on it. But it doesn’t really rub that cover and it can probably be purchased again if it tears. Plus, we only use the stairlift in the summertime. I use it for my knee when I'm taking things up the steps and it's good quality. I'd recommend it to somebody. Now that it's fall, I'm wondering if Bruno would come out and take it off for us like we were told because we're gone in winter and there's no heat in this house.
Reviewed July 24, 2018
My wife needs a stairlift, so we purchased one from Bruno Independent Living Aids. We had the curved option installed and it fits fine in our stairwell. The installation team that came out was good and they did it in a lot less time than they were supposed to be. It took them six hours to complete the installation. The quality of the stairlift has been good so far and I’ve already referred a couple of people.
Reviewed July 23, 2018
My husband has a hard time walking and he has fallen. We have steps that he goes up and down with, so we needed a stairlift. We went through the VA in getting our stairlift and since it was covered through the VA if we got it from Bruno Independent Living Aids, that was the company we went with. The people there were very courteous. Likewise, the installers were very nice. They did their job and cleaned everything up. They taught both my husband and me how to use all the different features of the stairlift. My husband uses it every day to go up and down with and it is good for him. He is able to use the steps now and I don’t have to worry about him falling. Also, I’m able to put it on the down-step so I can use the steps without having it stuck in my gut to go down the steps. So, I put it down when he’s not using it, then we bring it up. The experience that we've had with Bruno has been good and I’d recommend them.
Reviewed July 23, 2018
I'll turn 81 on August 6th and I was diagnosed with degenerative arthritis. I also have Wolff-Parkinson-White Syndrome and high blood. I wasn’t able to carry my laundry and stuff up and down the steps and my doctor recommended the stairlift for me. Three companies came out and they were all very courteous. But the VA chose to go with Bruno. I got a straight stairlift from them and I'm so pleased with its quality. There was a part for the basement which had something to do with the stair being put in a different position as opposed to the lowest one, like for the opening in the door, and Bruno's reps came back for it just as they promised.
Since I got the stairlift, my laundry’s caught up and I've discovered an energy I didn’t know I had. I'm doing laundry now! I even have the energy to clean up the laundry room while I'm down there, when before I couldn’t even go up and down. Also, I have a door that opens up into the other room and I like the fact that if I want to have the unit moved in a stationary place on the stairs as opposed to down in front of the stairs, I have the choice to leave it up or down. If my grandkids are here, it's nice to have it up, so they can go in and out of that opening into the other room.
Reviewed July 22, 2018
I'm having trouble walking around our house. We live in a two-story house and the bedroom is upstairs. So, we had to figure out a way for me to get from one floor to the other. The gentlemen from Bruno that showed up to our house were very friendly, very personable, and explained everything to us. They told us how long it would take to install the stairlift and how long it would take to order it. They were very knowledgeable about the product and helped with any questions that we had on it. The installation went very well, too. The installers were in and out within the time that they told us and they cleaned up after themselves. They were very friendly and told us if we had any questions, we should give them a call. They left us their card along with the instructions and the booklet for the actual chairlift.
We got the straight stairlift and with it, I don’t have to have help to get up from the first floor to the second floor. The quality is very nice and I haven’t had any problems with it. It seems very sturdy and very balanced for what we need it for. It has also made it a little easier on my family because they’re not having to put me upstairs. I can get to the lift by myself and operate it myself. I don’t need to impede anybody else to get there. I’d recommend it to somebody who needs it. It’s a good product and it has worked very well for us. And the company that came, spoke to us, and installed it was great to work with.
Reviewed July 21, 2018
My wife can’t walk up and down the stairs anymore so we went to the mall and looked at different stairlifts. She liked Bruno the best, so we went ahead and bought a straight indoor stairlift from them. Their reps were good to us. They gave us what we wanted, came in, were courteous, did everything we wanted, and gave us the right price. The unit has worked great and it has worked the way we want it. My wife likes the way the arms are folded up and the way the controls were on it. It’s better than the other ones. Also, the unit has made life easier for me. I don’t have to run down the basement every time my wife wants something since she can go up and down herself. I've already told my friends about Bruno and one of them has already gone to them after that.
Reviewed July 21, 2018
We had a stairlift and it broke down. They were gonna charge us too much money to buy another one so we went with the veterans, Bruno. The stairlift is on our cellar. 11 steps up to the first deck. Bruno put it in and no problem. The installers were good. They helped us with the bottom steps on the stairlift and they did everything for us. They helped us out of this world. We were well pleased with it. We now bring our groceries up with us. Get Bruno. Put yours in and have all the benefits with it.
Reviewed July 20, 2018
My wife has Parkinson’s and she can’t walk upstairs. So I figured I’d get a stairlift to help her. A Bruno dealer was out at Lake Chillisquaque and was local, so I called him. He came the same day and I was quite satisfied with his bid. He also told me that I had to change my cellar door that opened down the steps because the chair wouldn’t work with that, so I turned that door around. Then I called again that afternoon and the guy was here in the morning. Two guys came to install the stairlift and they were good. They did what they had to do, showed me what was going on and how to operate the chair, and I was happy with it. The quality of the straight stairlift is excellent. I can also take stuff down the stairs and bring it back up, which saves me from walking up and down the stairs.
Reviewed July 19, 2018
My partner's 86 and had fallen a couple of times from that steps. There are only five steps though, so it was imperative that we get something. A lot of people in the area had bought Acorn but I read an article that gave Bruno a higher ranking. I worked with James in Federal Way and I was able to get information from him when I needed it. I sent him a couple of photos and measurements of the stairs then he gave me a quote which I accepted. We did it all by email. He was easy to deal with and the office staff was just as easy to talk with. I called to get information about perhaps installing a second electrical outlet at the top of the stairs and they told me how far away it would need to be from the top of the stairs. That was really helpful.
It was quite a long wait before the stairlift could be installed. But they called the guy from Illinois and they got the permit approved. When the technicians came, they did their work and everything went fine. The stairwell’s narrow to begin with so it’s a bit of a squeeze if you aren’t using the stairlift. But it’s within codes. The technicians also gave me an overview and showed me how to operate the stairlift and what we needed to do. We're satisfied with the stairlift but the maintenance cost is so expensive. A three-year contract would be about $76 a month for two inspections and two service calls. I didn’t know that and I should have compared that with Acorn’s before I moved ahead. I would recommend Bruno but I would warn people about the maintenance cost.
Reviewed July 19, 2018
I already had a stairlift and I was purchasing another one to replace it. I had done business before with the people that were installing stairlifts for Bruno Independent Living Aids, so I went with Bruno. The installation of the stairlift was fine, except that the installers left an indent on the carpeting where the old stairlift used to be and they told me it would go away by itself in a while, but it's still showing a few months after the stairlift was installed. Also, I don’t like that Bruno doesn’t have holders to hold the remote on the wall.
Another thing is that I’m not happy because I was told that I’d be able to get up to 75% coverage, but I couldn’t talk to the person that I had dealt with before and then I insisted on talking with the supervisor. But the supervisor didn’t want to send me the paperwork. When I got the paperwork, I had to apply, then I had to appeal repeatedly, and then I had to threaten them, and that’s no way to get covered. Finally, it turned out that there was no coverage at all and it was just a lot of aggravation. Nevertheless, the stairlift is working fine.
Reviewed July 18, 2018
My wife needed a stairlift. I had a good interaction with the Bruno rep and I had a straight stairlift installed in our home. The installation team did well. The stairlift is okay and it goes up and down. And I feel good about its quality, so far.
Reviewed July 17, 2018
My husband and I needed a stairlift. He’s had a brace on his legs for about 25 years now, he's tripping all the time, and our stairway going up to our bedroom is narrow. I was in a very bad car accident 13 years ago and my foot and ankle broke so it had to be reconstructed twice. Two companies came, but I was personally very impressed with Bruno and their salesperson. The man was was right on time and was very nice, honest, polite and down to earth. We talked a little bit about family too.
My husband and I just absolutely love the chair. It fits our narrow stairway and he puts the mesh laundry bag on it and sends some stuff upstairs. I also like its shape and I find it very comfortable. Aside from my broken foot and ankle, I also broke the ball in my shoulder in half so I kinda needed the comfort. The stairlift rides very nicely as well. We're in a condominium complex and my neighbors have been coming over and taking a ride on it as they're very interested in it. I'm so thankful to have the chair and I've recommended Bruno to somebody needing a stairlift.
Reviewed July 17, 2018
My legs hurt and I had knee surgery so we decided to get a stairlift. We wanted to deal with a local company but not every little county has one. We had seen that Acorn thing advertised on TV all the time and it might be the finest product you’ve ever seen but they would probably come from 200 miles from here. We worked with the drugstore P & R and they were about 40 miles away. The funny thing was when we talked to the guy on the phone and told him where we live, he said that his folks used to live in this area. And we laughed. It turned out that we knew them.
The Bruno rep came out and exactly six days later, we were using the stairlift. It went that quick. The installers were fine and dandy too. We got one stairlift going down the basement and one going upstairs. We got the one with the end that folds up. The stairway is 4-foot wide so it’s wide enough but when you come down, there’s a wall ahead of you then a 4-foot passage. You know the stairlift is there and you automatically step around it. But if we have company, I run the chair up a little bit and fold that thing out of the way.
I used to hesitate going down the basement to check the sump pump due to the work in climbing down and back up the steps. And if you forget a couple of little screws, you’d have to climb those steps again. But now, I just sit on the thing, go down and come back up. This morning, I brought the laundry down and got a new vacuum sweeper for upstairs, and it was quite simple. I laid it across my lap and ran the stairlift up. I figured the stairlift adds 10 years to my life and there are two of them so that’s 20 years.
A couple of weeks ago, someone from P & R came and adjusted something because some of the pieces that fold down on the stairlift weren’t what they used to be. I met the guy and the thing was that they fix scooters too and I needed a new battery. He then got me a new battery and I thought it was just enormous the way he treated me on that. I also said something about my key being gone and the guy said that they didn’t stock that. It had to be ordered and then he asked if I wanted them to order it. Then he took his phone, took a picture of the serial number and made it damn sure. He said it might take a month because the shipping was gonna cost more than the key so if they get another package with that company, they would tape it on the outside of the box and the shipping would be free. It was just enormous the way he bent over backward.
Reviewed July 16, 2018
I'm a Vietnam Vet and I have severe back problems. In some days I'm okay but some mornings and night times, I have to crawl up the steps to get in my bed. And then, if sometimes I get extreme cramping and crippling in my legs, I have to go get a shot and it's hell. I'm crying like a baby. The VA decided to go with Bruno as it is the cheapest option.
The sales guys of Bruno were decent. They were pleasant too and they talked to me very well. They answered all my questions and they did exactly what they said they were gonna do the way they gave me 'cause we discussed which side to put it on, where it would look better cause I didn't want it to look ugly. We discussed the options and we came to a decision together. So I also had a bit of input in the design. The installation team was nice and they did a good job installing the curved stairlift. Although I would have preferred the elevated, the government wouldn't pay for that. And while I'm happy that I got it, I'm just a little concerned about the grinding sound that I'm hearing especially when you're coming down on it and it comes down very slowly.
Also, the reps didn't tell me about the codes on the machine on the main compartment where the motor is. There was a code that came up and when I asked them about that, they said I didn't need to worry about it. But I need to know these things so if something happens, I can say what's going on. Also, they didn't leave me enough follow-up materials and I like to have things in my hand to read, to know exactly where I stand. They did give me their number to the company to call on a sheet of paper about the warranty but that was all I got. But so far, I like the seat and the ease of operation of the stairlift. I also like that I don't have to crawl on my hands and knees to get in my bed and have all my family helping me up like an invalid. All in all, Bruno did a good job, but there's always room for improvement in most things.
Reviewed July 16, 2018
The Waiver Program through the state tries to make seniors stay in their home as long as possible and does home renovations. I have severe arthritis and it's hard for me to go up the steps. And they suggested that I get a stairlift put in. When the installers came, they had the Bruno stairlift in my home within an hour and a half. And it was the best experience I’ve had with people installing things. They were kind, considerate, personable and fun-loving. They cleaned up afterwards and you couldn’t even tell they were in my home.
The straight stairlift has two remotes on it. And they put a hinge on the stairlift so that when it’s not in use, the rail folds up so I can open my door all the way and it's not banging on the stairlift. But when I need to go down to the bottom of the steps, the rail comes all the way down to the bottom. The stairlift suits my needs all around. Before this, I had not been upstairs in my house in over eight years. My brother can't walk really well either and he had Acorn install two stairlifts in his home. But I think they’re too high-priced. I told him he should have gone with Bruno. They’re a lot better and I would recommend them to anybody.
Reviewed July 15, 2018
My wife who is 83 years old had a bad knee problem and she couldn’t get up and down the stairs very well. We bought a stairlift over the phone and we got along fine with the Bruno sales rep. John was friendly and knowledgeable. The installers, Joel and Bill, were easy to get along with and they were great. They knew what they were doing and they explained everything to me as they went. The people I had installed my other stairlift left a greasy mess on my carpet and these two guys cleaned a lot of that up for me so it wouldn’t be spread over the rest of the house. They did a lot of somebody else’s work that they didn’t have to do and I really appreciate them. Our stairlift from Bruno made life easier for my wife and she feels good about it. It is in the house from the living room up to the upper story and it’s in a straight line. It’s a lot quieter and more comfortable, so we’re happy with it. It was nice and not really expensive and I would recommend Bruno.
Reviewed July 15, 2018
My wife and I got arthritis really bad. Our washing machine and dryer are down the basement and I have a few hobbies that I’d like to do and the stairs were just too difficult to go up and down so we bought a stairlift. We went through Sheridan Surgical and Bruno is the brand they carry. The Bruno rep was a terrific guy and he knew his stuff. We got the straight stairlift right from the back door into the basement. The installation took two and a half hours and it went well. I like the convenience it brings us the most. It's just a matter of pushing a button and it runs even when the power is out. Also, the ride is nice and quiet. My wife almost uses it more than I do now. One time, we both had to struggle with bringing the laundry baskets up and down the stairs. Now, she just sends the basket up and I bring it into the house. I'm satisfied with Bruno and I’d recommend them.
Reviewed July 14, 2018
I have arthritis really bad and a beautician recommended Bruno. She said she knew people that had experience with them and it was very good. A female sales agent came out and talked to me. She was very nice and explained everything. She told me what was gonna happen when they come and put in the stairlift. She was very knowledgeable and after two days, the guys came out and installed it. It was very good interacting with everybody and they have been very helpful. The installers were professional because after they got through everything, they cleaned up.
At first, I said I have steel but my right leg. I have a problem going up and down the steps but I just did everything. I enjoyed it and then sometimes, I forget that I have it and I go walking up the steps. And then I would tell myself no and it was why I got the stairlift. I like it and it’s very good. The quality in relation to the cost was a blast because they were very expensive but it has helped my life. I can go up and down the steps. I stopped halfway before I got the stairlift but now, I could go down to my basement and come back up. Bruno is trustworthy, do very good work and I would give them a good recommendation.
Reviewed July 14, 2018
I have a bad knee and it's hard for me to go up and down the stairs. I told my son I wanted a stairlift so he made some phone calls. Bruno was the only one that called him back and they were local. They were in Sarver, which is 20 miles from us, so that worked out great. The salesman came out and he was very nice and informative. The stairlift was also priced reasonably and we told him we'd take it. He told us that it wouldn't probably be installed until the following week and we were okay with that. But then he called their office and they had an opening that afternoon. He asked us if we wanted it to get installed that day and we agreed. It was very fast.
One guy came for the installation and he did everything in a couple of hours. He was very good. The stairlift has immensely impacted my life. Before, I had to think twice before going down. Now, I just get on the stairlift and ride down and up so I really like it. It will also be a big help after I have my knee replacement surgery. I'm very satisfied with my experience with Bruno and I would tell others to definitely go with them.
Reviewed July 13, 2018
Bruno gives better service and we are satisfied because I had to get my own electrician then and now, they have one. Everything was done properly and we like it. I couldn’t go down the stairs and I have a terrible walk but now, I am more active and we enjoy the stairlift. The salesperson explained the plan and everything we wanted to know including how to use it and we love it. The installer was a nice guy and he worked perfectly. I used to go to the basement backwards and I had a hard time while in the stairs going up and down. The stairlift helped me and we should have asked for this years ago. I recommend it to whoever wants it. This is the best thing in their house to have. The quality is lovely and everything is good.
Reviewed July 13, 2018
I was having trouble getting up and down the stairs. Still, I have to go down because the washer and dryer are downstairs. I can always fall down but coming back up was the problem. When we called Alick's, Bruno was the brand that they talked to us about. My sister and brother looked it over and that's the brand we all decided on. I've talked to people and Bruno does well for 'em. The rep was very kind and informative. He left his number if we had any questions. He's a very good representative of the Bruno and of Alick's. My brother had a question after the rep had been here. He called and the gentleman was very prompt in answering. And then, Alick's called back to make sure that my brother's question was answered. The gentleman that installed the stairlift was very thorough and also answered any questions that we had.
The stairlift goes down straight. Plus, it turns around so I can get on it from the landing, then I go back the other direction and go downstairs. I'm very satisfied with what they brought us. Now, I don't have to struggle with getting up and down and I don't have to walk. Even my brother uses it to go down and get coffee that's stored in the downstairs level. I recommend Bruno.
Reviewed July 12, 2018
I have aged parents living in a two-level house. So I purchased a stairlift for the needs and safety of my parents going up and down the stairs. I checked out four stairlift providers and the reviews on Bruno were very good and their cost was in line with the industry standards. So we had someone come out who told us about Bruno's products, their warranties, and their service. We asked for an estimate and they provided us a price with options and we agreed to that. There was a little bit of misunderstanding going back and forth as far as whether the company can finance it or whether we had to get a loan financing, but we worked it out. And otherwise, the customer service was excellent.
We got a curved stairlift installed, and the installers were very quick and efficient. They did everything in one day and it was up and running. And the use of the chair and the looks of it goes perfectly with the coloring in our room, so it’s a high-quality one. And when I did a service call, Bruno was able to schedule it and come out and fix it right away. The stairlift has a major impact on our lives. I wouldn’t have been able to buy the house that I bought if it wasn’t for consideration of installing the stairlift. I would have had to have looked for a single-level home and to sustain a multi-generational family, it’s kind of hard to find reasonably cost one-level with enough separation to where you’re not right next door to each other. So, the stairlift provided a solution to our family.
Bruno's cost is reasonable. If it’s a single-directional, one-level stairlift, it would be a lot less expensive, but when you have turns in it, it’s going to be customized to fit your stairs. And I’ve done my research on the cost of these things and there are several out there on the market. I checked some blogs and it was hands-down that I would go with Bruno. And I would highly recommend them for anybody else looking to install a stairlift.
Reviewed July 11, 2018
The Bruno stairlift seemed to be medium-priced, which seemed about right. The fellow who came and described what it could do was also very convincing. He was a very supportive and interesting guy. He was wonderful. But our outdoor stairlift is curved twice and it took a long time for them to develop it in the factory. We had to wait for four months. But that wasn’t the fellow's fault and we were glad to have had it done. It gives us a great deal of mobility. My wife got severe ataxia. She couldn’t climb the stairs to our car and we’re on a hillside so she was stuck in our house. The stairlift allows her to get up to the car which is a great advantage. Now, my wife and I get out a lot more because we can utilize our car. We can go places and do things. We can drive her around the territory and go shopping. And so far, the stairlift has been dependable. It always works and it’s an attractive-looking item.
Reviewed July 11, 2018
Neither one of them in the household couldn’t climb the stairs, they both have MS and my daughter was sliding up and down the stairs so they bump. And then, I finally talked her into a stairlift. I have Acorn and it works but it hasn’t been serviced good even though I paid for the five-year service agreement so we ordered it from Bruno which was also a little bit cheaper. We went to their location and we were there every day. For days and days, we had scooters and all kinds of stuff so that was good interaction.
The stairlift is well used and the cost was excellent against its quality. It’s a good product but my daughter is 5 foot nothing and she has trouble getting on the chair because it’s too high and it can’t be lowered anymore. We understand but they need to make it so it goes lower. Also, they only got a button on one armrest. They need to put one on the other armrest as well because some days, that hand for her doesn’t work. I know it’s gonna add to the cost to do that but as far as her experience that I’ve seen, she could use the button on the other arm as well.
My daughter was the first one to get one in our town so it’s a new thing for Bruno and the reps have been very helpful keeping it running. The installation team was having trouble with it for a while. It started to beep for no reason and they came out. They even had to replace some parts and pieces. But it all worked out and things are running smoothly now.
Reviewed July 10, 2018
My mother-in-law passed away recently so I had my father-in-law moved in with us. He is getting up in age and his ankles don’t work really well. He’s staying in a little apartment we have in the basement and I told him we were putting a stairlift in for him. We did some shopping around and Bruno was made in the USA and it was local. The dealer was only 45 minutes from where we live. The local provider put it in within a week and they had a really nice personnel that we talked with. He answered certain questions about them and he told me what the stairlift was. We had the straight stairlift from them and we didn’t even need the little lift tail underneath it. We just had it stop at the bottom of the stairs which works out good.
However, I couldn’t understand why the curved stairlift has to be drastically increased in price. I understand that they gotta have that matched just right and the little piece of the track had to be curved. But they go from a little over $3,000 to $12,000 to put a curved stairlift. I thought that was a little extreme. I had a little cut-out tool that will work on the hardened track and it didn’t look it would be six times more expensive than what this one could have. And I understand it has a lot more intricate parts on it, but I was just a little disappointed that it cost that much because we have one step at the bottom. We could have turned and curved and come down on it. But I was gonna do that for $11,000, and I wasn’t gonna do that when I can put one in for $3,500.
The stairlift fits in really nicely with the stairwell. I would have liked it if it had backed just a little bit closer to the wall, but we have the railing on there also. It was below the railing and it’s close to the wall. It couldn’t have gone much more. I just didn’t want it wound a little bit tighter. We got nice, wide steps, so it’s not really bothering. One thing that I would like to see is some kind of a brace that would go over to the wall. I’m about 260 pounds and it must have flexed ahead just a little bit and my knees are getting worse so I’ve tried it a couple of times. If we had that railing where the craft would be hooked to the wall and to the step, that’d keep it from flexing out on us.
The installers were so professional. They had the stairlift put in about 45 minutes. My father-in-law had been riding the stairlift the most and he really likes it. At this point, he’s been using it every time he comes up and goes down. The stairlift has only been here for about two weeks, but it’s working really fine. It’s made my father-in-law's life so much nicer because he’s still in a transition a little bit. He’s coming up and having suppers and meals with us, and it’s working out really great to see. We can go there and visit him, too. I’d recommend Bruno and the stairlift is really quick to install, and the warranty is nice on it. Everything looks really good.
Reviewed July 10, 2018
My wife has problems walking and she can’t make the stairs. I have a house that has two sets of stairs that goes from the base that goes to the foyer to leave the house and one that goes to the bedroom. It was comfortable going to the store that sold Bruno and they’ve always been reliable. I went in there, told them what I wanted then I paid it all in cash. I purchased two straight stairlifts for my two sets of stairs. Both are nice. They are a little tight, but they are comfortable. They are steady and they move at a good and safe pace. These stairlifts have helped both of us getting up and down much easier. The installation went very fast, which surprised me. It is less stressful and it is very convenient with Bruno.
Reviewed July 9, 2018
Our old Bruno stairlift wore out. We had one since 2001 and it was about shot. A man was here to fix the old one and he said that it would take too much money to fix it. So we decided to get a new one. There are three of us in the house that can use it. Our stairway is really narrow and the man knew what we needed and the one that he chose for us is better. He came back to put the new one in and I told him that I had to be out by 2:00 and five before two, he was done and we were out of here. He knew what he was doing.
I like that the Bruno stairlift goes closer to the wall and the seat turns really nice at the top. I wish it would turn at the bottom as well, but it doesn't. It just goes down and it's straight. There wasn't enough room to put a turn at the bottom. But I like the quality of the replacement a lot. It's a wonderful change that we got a new one. It works well, we enjoy it, and it's a good asset to our house. I would tell friends to go with Bruno. They're quick when there's a repair.
Reviewed July 9, 2018
Martin had a stroke and his bathroom is upstairs so he needs the stairlift. And the Bruno team came here to fix the stairlift that he had. They were nice and professional but they could not fix it. So he bought a new one. Martin called a number for customer service and the stairlift was installed by the same two guys who told him about it. The Bruno stairlift folds up so it's space-saving and convenient unlike the last stairlift he had which took up the whole stairs. So if there's someone like myself who might need to go upstairs, we can just walk up the stairs. That's probably the best feature of the stairlift. Martin's son, his soon to be daughter-in-law and the rest of his family are relieved that Martin has a working stairlift. He has already fallen down the stairs once or twice but now they don't have to worry about him falling again. The Bruno team did a good job.
Reviewed July 8, 2018
We have a shower and a nice game room downstairs. It’s a very narrow stairway with a lot of narrow steps. So it was always hard to get up and down to begin with. My son-in-law put in a railing there but after I fell the first time, it was hard for me to get on my leg at all and I just couldn’t walk up and down the steps. I didn’t know if I was ever gonna get better, but we are very appreciative and happy that we are able to get the Bruno Stairlift. Also, my husband has been using a walker for years and he hasn’t been downstairs.
The fellow from Bruno that came here a couple of years ago was very nice. But he didn’t think that he could put a stairlift in since ours is an older home and we would have to have a part of our door taken out. And then we had talked to somebody who said they were making them back against the wall farther and I could get my knees down and around, which was important. The installation went very well. The fellow had a couple of guys with him and it took them an hour to put it up. But they put blocks of wood underneath the steps to hold it and they didn't clean the one little thing up on the stairway. Other than that, it's working fine.
My daughters who are around here are still working and they come over every day to see what we need, but it’s very hard for them to use the stairlift. We sent a bunch of towels down the stairlift and I showed them how that worked. And so far, I’m the only one who knows how it works. I enjoy using it and it has helped me immensely. I'm hoping that my husband will soon decide to start using it as well. And I would recommend Bruno Stairlifts.
Reviewed July 8, 2018
My mother-in-law had to move in with us and she couldn’t do the stairs. I talked to Bruno and they also had an option of going with an elevator if we wanted to do that which is what we did. Their guy initially came to put in an elevator but we couldn't find a reasonable solution for one. He then said the stairlift which I didn't really want, so the whole experience wasn't that positive. Still, it didn't have anything to do with with their guy and he was very reassuring with the concerns I had about it and that the stairlift would look okay.
During installation, their team was very polite. I asked them to do some things which they did for me. They also said they would defend me against the inspector if he questioned what the modification was. They could've said that they couldn't do that modification and that the inspector wouldn't like it. Still, they worked with me. The inspector approved the modification thereafter which was nice.We couldn't keep my mother-in-law at our home if we didn't have the stairlift from Bruno.
Reviewed July 8, 2018
My husband had heart failure and he was unable to come up the stairs without being exhausted. We got a Bruno stairlift through the Veterans Administration. Bruno's reps came, checked everything, gave us the information and then said that they would have to get the "okay" from the Vets. We got a straight stairlift and they had to do some renovation before they could install it. The installers did a lot of work and they were great. The stairlift is wonderful for my husband. I've been using it myself occasionally and it has been wonderful. You don't realize how great it is sometimes until you have it.
Reviewed July 7, 2018
My hips bother me when I'm going up and down the steps. I liked the Bruno stairlift. It wasn't too expensive and it was easy to use. So, I bought a straight one. The person who came to install it knew what he was doing and it fits really good with my stairwell. My hips also bother me when I'm coming up and down the shower steps, so my husband said he'd get another stairlift. So far, I like that with our Bruno stairlifts, I don't have to walk up and down the steps. I also like that I can put the seat up and the foot comes up because it's been hard to reach down to get the foot rest. So, I like the automatic thing like that.
The stairlifts are good quality and with them, bringing stuff up from the shower has been a lot easier. This last one I got in there starts beeping every once in a while when I have it upstairs here. But when I come out, I push it halfway down, then bring it back up, and it stops. It did that three times to me already. Other than that, I'd tell my friends that our Bruno stairlifts work good and are easy to use.
Reviewed July 7, 2018
Bruno's sales representatives were nice and professional. Larry can't get up and down the stairs and he needs a chairlift. I had one from Bruno put in going down the basement. And that way, he can ride down there and go out the back door with his rollator. The chairlift is good and it does what it's supposed to do. It made Larry's life a lot better. It's better for him to get in and out of the house.
Reviewed July 7, 2018
My husband had Parkinson and my dad had a heart problem so they both needed a stairlift. Now, I’m having a heart problem and it’s getting hard for me to do the steps. That's why I need the stairlift now too. But the Bruno stairlift we had had ever since early 2000s was not working anymore. Still, we had no problems with it whatsoever all those years until it died and that was why I went to Bruno again. I knew a place that handled Bruno because I had seen it from being in the store so I knew where to go, and I feel good about them. Before, we had to deal with someone down the Illinois border and it was further away. If we had any problems, we would have to call somebody from further away as well. Now, we have someone who is closer to the area and I like that.
We knew pretty much about the stairlift from having one before and we didn’t have too many questions on how it operated when they installed. But I was concerned because we just got the straight stairlift and something has gone wrong with it already. The chair was stuck and it wouldn’t go up or down. Still, the company gave us very good service. I called in the morning and they came by in the afternoon and put a part in. So we’re very happy with our service people. It was also probably just a strange coincidence that something happened to the stairlift already because we had really good luck with our first one. I use the stairlift quite a bit and I would tell others to get it too.
Reviewed July 6, 2018
Bruno stairlift is a must for us. My grandma can't walk anymore and she can't walk up the stairs. It's a decent amount of stairs with around 10 steps so it's difficult for her. We had a sales visit from Bruno and it was simple and easy. When we got the quote, we looked at the product itself and the product is right and looked great. My mom said that there weren't any struggle when the stairlift was installed. It was simple. We have a two-person stairwell so we have one side for the chair and the other side for walking up and down, and the straight stairlift fits well. The stairlift seems like a consistent quality product and it made it easier for my grandma to climb. I also like the safety of having it. Now, there is less of a headache and worry for her to go up.
Reviewed July 6, 2018
My father came home from Florida in the winter and he hasn't been able to get up and down the stairs. I have a family member that has Bruno and uses it for his wife with Parkinson's. They go along really well and he recommended the people who had put it in for them. The installers were very helpful and they did a great job. They were there for three or four hours to put the stairlift in. They were very personable and they showed us how to run it. And we appreciated it. We have a straight stairlift installed and it fits really well into our stairwell. It's really easy to use and is well-made. We also thought it was gonna be more expensive than what it was. It has made my father's life easier. I would recommend them.
Reviewed July 6, 2018
I can't walk up the stairs in my house and getting a stairlift was the most practical thing for me to do. I've been on an environmental modifications program and they chose Bruno as our stairlift provider. I got a curved stairlift that went from my downstairs living room to the one upstairs which came into my bedroom. The unit fits very well and I like the fact that it curves around and can assist me with getting into my bedroom. However, Bruno can do improvements on the design of the seatbelts on the lift. I think that having something where both of the buckles meet in the middle for customers would be better. For someone who needs the belt and needs to use it independently, using the current one is difficult. Still, having the lift has made it so that I can live independently in my home. I don't need staff for its operation and that has been nice. Overall, I've had a good experience with Bruno.
Reviewed July 6, 2018
My husband has emphysema and it was getting really difficult for him to go up and down the stairs. Our bedroom and a full bath are upstairs on the second floor. On the main floor, we have a nice half bath but it’s just a sink and a stool and there’s no place for me to put a tub. My cousin's husband was disabled before he passed away as a fairly young man and he referred me to Bruno Independent Living Aids. We rode about an hour out of Rockford, but being an hour out didn’t turn out to be a problem. We were impressed with the brochure they sent us that showed their product which represented them well.
Every employee was very congenial. There was a gentleman in the store that was one of the people that get on the phone who is in a wheelchair, so he understands about not being as mobile as he likes to be so we talked to him. There was also one rep that we did the most talk with my cousin listing and he used his phone and we took pictures of the stairway ‘cause we had some questions with it and that worked well. We got those things figured out over the phone with some good pictures in it. We have a straight open stairway and we got a straight stairlift. Then there were two people that came to install it.
Its cord goes right up around the corner and under our bedroom door and along our walls in a short distance and plugs in behind our dresser. We have a straight up landing and it ends at the bottom near a door we walk through. We’ve been really happy with the stairway and we feel that it’s good quality. It worked out well as we got to the top of the stairs and it hasn’t given us any problems at all. If a friend of mine asks me, I'd tell them that they should go with that product. We've showed it off to anyone who has stopped including family and friends. All in all, it was reasonable. Bruno was good to deal with and they did their best to make it work for us.
We might buy another Bruno product someday. There is also a full bath here in the basement, and we still have basement steps. My husband still makes two trips down there a day and I wish we could put a stairlift there. But the house is old and the basement is very narrow that kinda goes down to a little area. There's a wall then you have to turn and step down. The installers looked at it when they were here because my husband said that one of the guys measured it and said that it’s not gonna work. But we’ll ask about that again and see if they came up with something else because we’d be tempted.
Reviewed July 5, 2018
My husband has two bad legs and two bad knees. He has trouble with the steps so we decided to purchase a stairlift. We had two estimates come in but we went with Bruno because we knew the fella that was installing it. And it seemed that there were a lot of safety features on the Bruno. Their sales rep was also very helpful. In fact, I have recommended him to a friend. We got the straight stairlift and it fits our stairs very well. Our stairs are narrow, so there's not as much room to kinda move around but the installer put it back as far as he could. The guy who came out was the son of the fella that owns the company and he was very polite, very quiet, and he just did his job. So far, the stairlift seems to have very good safety features and I feel that its cost was very fair. The stairlift has made my husband's life better, too. Sometimes he forgets how to turn the chair around once he gets to the top. But we're working with it.
Reviewed July 5, 2018
We’re in our 90s and we weren’t able to navigate the stairs very well anymore but now, we can access our second floor easier. The straight Bruno stairlift we got has made a good impact and we’re very satisfied with it. The Bruno salesperson was very polite and informative as well, and the installer was excellent. He was very pleasant, polite and professional.
Reviewed July 5, 2018
We wanted a stairlift to aid mobility up and down our stairs. I wanted a high-end product, and between Bruno and Acorn, Bruno had the better product. And more importantly, the salesperson who came to me was able to better explain what he was selling. He was able to answer my questions in a direct form and I did not feel like he was just out to sell a product. He was out to meet my need, and so I felt more comfortable. He came about three times because any question I had, he was willing to come by again. And then, he was able to patiently walk with me through the process.
We got a straight indoor stairlift installed and I like its powered swivel seats. Not everybody is able to turn the chair around when you get upstairs of the stairway. So, having a powered swivel seat and by just pressing the button and the seat turns is an important feature. And to the best of my knowledge, only Bruno had that feature and Acorn does not.
We have an issue with the stairlift not looking very straight. And also, they could have done a little of a better job with the carpeting. The carpet on the stairway was not well attached and there's an obvious gap between the wall and the carpet. I've called them and they are willing to come back to do it properly but we have yet to schedule a time and a day. Other than that, our stairlift is set to our need and what we have is a high-end. And it would have been good if the cost would have been lower but it's a good product overall.
Reviewed July 4, 2018
The Bruno reps were very helpful and they showed me how everything worked and everything worked good. I got the curved stairlift which has a U-turn in the middle and it fits well in my stairwell. The top part fits very well and the bottom part is a little close but I can manage. The lift saves a lot of work on my knees. We called to inquire about a third remote for my landing, but I thought they were kind of high. But the stairlift has nice cushioned seats and armrests and it is everything I hoped for.
Reviewed July 4, 2018
I love Bruno Independent Living Aids! I have a problem with walking. I didn't walk for seven months and didn't get upstairs to see what was going on. A contractor came in and remodeled downstairs for us so we've been living down there for several months and the only way I get upstairs is with the stairlift, so we had to get one somewhere. The VA suggested Bruno and they set everything up for me. Their reps were easy to get along with too. The installers didn't take long at all to put in the stairlift. It took three hours and it was no problem at all. Everything was cleaned up and ready to use when they left too. The stairlift has made a big difference about my wife preparing meals. She used to have to prepare on the second level, bring them downstairs to eat and then bring the dishes up and so on and so forth. Now, she can cook and do the dishes right up here too. We're real satisfied with the chairlift. Bruno is very efficient and the unit is very good.
Reviewed July 4, 2018
I got two flights of stairs and it’s only seven each way but when I go up even halfway between the first set, I have to stop to catch my breath. I had cancer in the lung so it’s rough getting around. With the Bruno stairlift, it’s nice to go up both flights without any trouble. The VA was the one who got the stairlifts for me. They got three bids and they went for the cheapest one. The Bruno stairlifts are both straight and are slow compared to me and that’s good. I’m not losing my breath so that’s 100% better. The reps from Bruno were nice and the installers were professional. But sometimes, it seems like the one switch of the stairlift is not working. It goes and hesitates and I gotta keep playing with it then it goes again. If I'm upstairs and coming down, it seems like there are places where the stairlift is hitting hard. But so far the stairlifts are great. I really needed this and I can’t believe how much better it makes me feel.
Reviewed July 4, 2018
I’m ill and I can’t walk up and down my stairs. It's 14 stairs from top to bottom, and by the time I get to the fourth one, I have to sit down on a stair and catch my breath. So I called Hartford and told them about my problem. I talked to Cassidy, who was in charge of helping the elderly, she took the information, and it went from there. The installer and another gentleman came and explained things to me. I then sent all the information back to Hartford and they in turn chose which one they wanted.
I waited for three weeks and finally, Jim from Home Crew, Connecticut came and he was friendly and marvelous. He told me that he has been doing the job for 27 years and he knew exactly what he has to do. He installed the straight stairlift and he never wasted one minute of time. No one would’ve known the unit was brand new until they look at the feet. He then tested the unit before he showed me how to use it. He also gave me his card and told me to give him a call if I have any problems.
The unit is serving its purpose, which is to take me from the bottom of the stairs all the way up to the top. Now I sit on the unit, press a button, and the lovely thing will go right up the 14th stair. Then I swivel it around and put my foot right on the doorframe of my door. Then, if I want to go down and see my kids, I do the same thing going down. I don’t have to take a step either way.
Reviewed July 3, 2018
It's hard for me to get up and down the stairs, so I purchased a Bruno stairlift. The interaction I had with their sales rep was okay. I was also happy with the gentleman who installed it. It's a good quality stairlift.
Reviewed July 3, 2018
I'm a disabled vet and my wife has a disability too. We have trouble ascending and descending the stairs. The Veterans Administration chose Bruno for me and the installation was at the bequest of the Department of Veterans Affairs. After all, I receive my medical care there. The installed stairlift is a straight one and it's crowded a bit. But it suffices. It allows enough room to go up and down the stairs.
One of my initial questions is whether or not the chairlift apparatus itself was too big or too wide. It's my first experience with such a machine. But it seems to fit at the time, and so far, we don't use the stairs for any other purpose now that we have the chair lift installed. The person who installed it was a nice young man and he did a good job. He stayed here until it was completed. Initially, there was a hold-up the following day as it wasn't functioning at all. But he came out and made the adjustment. It didn't take him longer than 10 minutes and consequently, it has worked well ever since.
While I find the chair comfortable, the only problem is it has to transfer on the way up and on the way down. It goes about halfway up and then, you have to push a button so it would reassemble itself. And then, it goes on up, and you get out. And it goes through the same process going downstairs as well. In addition, I was concerned about the fact that the chairlift bar was steel. And it wouldn't be cosmetically very appropriate for the stairway. But it seems to be out of the picture now. And it's something that you hardly notice at all. Other than that, I feel safe enough to use my stairlift and it made things possible like I was able to navigate the stairwell and my wife was as well. In fact, she was better at it than I am. All in all, as long as it works and as long as it does the job satisfactorily, Bruno is okay with me.
Reviewed July 3, 2018
My kids thought Bruno was the best but the stairlift cost $1,200. I thought it was a little expensive even if the quality was 150,000%. But my kids talked me into it and in the end, I knew I had to have it because I couldn’t get up the stairs anymore. The sales rep came in with a girl who was just starting and he was a nice guy. The installation process went all right as well. The installers were here for three hours and when they got through, I got on the stairlift and was up and down the stairs for a while. The quality seems a number-one and it's also got a leather seat.
The curved stairlift fits okay in my stairwell. But when I make the turn on one of the curves, it has a little bumpy sound for a couple of seconds. That is the only thing that could have been dealt with differently. Otherwise, it seems to be okay and I'm satisfied with it so far. It's a start of a new adventure for my kids and my grandkids, and I would recommend it if a friend wanted to buy it.
Reviewed July 2, 2018
I love my stairlift from Bruno. I have another one, and it's so loud which makes me uneasy. And the one from Bruno is so quiet and more comfortable. Bruno's installers were friendly, and the installation was very quick.
Reviewed July 2, 2018
My husband walks with a walker and he can’t do stairs, so we purchased a stairlift. We went through the Area Agency On Aging in our town of Wellsboro and they looked into getting a stairlift for him. They got the chair glide stairlift from Bruno Independent Living Aids and we love it. The sales rep of Bruno came and measured our stairs. He was very professional and he had questions about my husband weight and height. Then, a whole month or so later, the installer finally came and put the stairlift in within an hour. He was very good and he explained to us how the stairlift works, and he showed us that there’s a remote for upstairs and one for downstairs. He also showed us how it was child-proof and how we could fold it up if we needed more room.
We have a straight stairway and, with 11 steps, it’s not very high. The stairlift takes up some area off our stairs, but we still have plenty of room to go up and down alongside of it. I like that it works really well and there are no safety issues. My husband is not afraid to go up and down with it. It’s a nice smooth ride. The chair turns when he gets to the top, so he has a good foot rest underneath him to get up off of it. It is very convenient and it has helped us a lot because now my husband can sleep in bed with me again, and that's nice. For three months, I was going upstairs to bed and he was sleeping downstairs in the recliner in the living room. So far, we’re happy with the product and with the service that we’ve had from Bruno.
Reviewed July 2, 2018
Two good friends of mine have a stairlift and when I was reading the AARP Magazine, the stairlift caught my eye. I said that having a stairlift must be good. I went to a different place to get a price on a lift chair. However, since it would take them a week and a half to get it and then I don't know how many days for their serviceman to come and install it, I didn't go with that company. When I called AARP, they recommended Bruno. But then, I was disappointed that my insurance didn't cover it. I was told that hardly any insurance covers stairlifts. I called Bruno on a Monday and said that we'll go for it. The serviceman had an opening on a Thursday and put it in.
Joe was a super-duper guy. He was tied up in traffic on 27 and called to let me know. He said that he would be here. He thought it was only fair to let the customer know that he was delayed in traffic. And I said that was good. He has a very good attitude. He's a down-to-earth guy, not highfalutin and spreading a lot of breeze. Different things came up on the about the chair and he said he was glad I asked because he was here to answer the questions. The installation went great. He had his act together and did really well. He has been doing installations for three years and he knew what he was doing. He had everything laid out. And one, two, three, he went right to work. Plus, he cleaned and swept up everything. Even in the garage where he had some filings on the floor. I said that he reminds me of my son who makes sure everything's clean before leaving when he does a job in carpentry.
My wife didn't think we needed a stairlift, but she really likes it. It's easy to operate and I enjoy the remote control. The stairlift's quality is number one. We should have gotten it years ago, but my wife was hard to convince. I had to talk to three different people that had one. At first, their mothers didn't want it, but when they had gotten it, their mothers had said nothing but praise for the stairlift. Now, I think that convinced my wife too.
Reviewed July 2, 2018
My man wasn't able to get up and down the stairs, and the VA got us a straight stairlift from Bruno. Their sales reps gave us excellent service and the stairlift fits fine in our stairwell. We're very pleased with it.
Reviewed July 1, 2018
I was in the hospital on and off for two months and lying in bed made my legs very weak. So I was having a lot of trouble trying to walk. And we have three stories in our house so we have a lot of stairs. I couldn't get up and down the steps as well. I was basically living on the first floor and I couldn't get upstairs to take a shower or whatever I needed to do. So we needed a chairlift. My stepson is the one who had seen David, the salesperson from Bruno, and he told us about this rep. So my husband got the phone number and gave David a call. And when he came over, we were really pleased with the information that he gave us. We had three quotes total. The first quote was over $12,000. The second quote was over $8,000. And then this last one fit into our budget perfectly. The price was excellent.
The installation team, Dave and his helper, came the same week and they were here for three or four hours. We have nine steps up and then we have a landing and then we have six more steps. So they had to go with two separate chairs. And they got everything done with no confusion and no question as to what they were doing because we could see right there. The stairlift fits into our stairwell wonderfully and the quality is very nice. I was so pleased whenever we finally got it in and I was able to even go upstairs and sleep in my own bed again which was really nice too.
I'm able to get around a lot better because of my Bruno stairlift. My husband is a maintenance man so he really liked the maintenance aspect of the stairlift. And he's dealt with Granger and some of the other companies before as well as Scott Electric who's around here. And so if we need new batteries or anything, we know where we can go and get them. Bruno is one of the best things that has happened to my life in the last year.
Reviewed July 1, 2018
My mother-in-law is moving in and she needs a stairlift. I called a few stairlift companies online and nobody could give me a real information without setting an appointment. Bruno is local so I chose them. The saleslady came out, took measurements and explained the system to us. She was helpful, friendly and knowledgeable. The installation went well. They were on time and worked hard all day. They seemed knowledgeable, decent and friendly. I liked them. However, reliability is the main thing for me. Right now, the fact that it got stuck on the seam the first time I took it up after the technicians left, that concerned me a bit because if my mother in law gets stuck at home by herself, that's gonna be a big problem. So, we have to have them come back and have that addressed.
Overall, I don't like the straight stairlift that we had installed. It's not very attractive. I would have liked if the railing had been tan in color to blend with the house a little better. But it's a big a piece of shining aluminum going up the stairs. Nonetheless, the experience has been fine. The guys called me right away. They followed up Monday after the install to make an appointment to come back out. Hopefully, that goes well. My mother-in-law moves in in two weeks, so we are going to get some time with her in it. So far, everybody has done their job and the service has been good.
Reviewed July 1, 2018
I was having problems going up the stairs. My husband then got a stairlift from Bruno. The installers came, put the stairlift and showed me how to use it. They also showed me that when the stairlift stops and a little beep comes on, that's when I release the button.
Reviewed June 30, 2018
I live in a two-story house where my bedroom is on the second floor. I have a bad hip and I'm not a good candidate for a hip replacement because of the earlier damage to my hip over the years. So, I had extreme difficulty getting up and down the stairs. I had my Bruno stairlift installed and it was done through the VA hospital. People came to me in January to do the initial review and two companies submitted their bids. Mobility Limited ended up winning the bid and then they had to come back out in February to do final measurements where they used a computer system that produced a CAD drawing of the stairs.
There was some confusion there because, first off, when the contract got let (note: please check audio), I was not informed. I was left in the dark and after 45 days I ended up having to call VA and I asked if there was any word on the stairlift. Their main office called me back and said that they have granted it, but it was gonna take two months to manufacture because there were curves in the stairs and the stairlift was not something that simply comes straight out of the box. They have to build a particular stairlift for my set of stairs.
Then, the problem came in. There seemed to be some miscommunication between the primary officer in Pittsburg and the office here. I had received a notice that the stairlift parts would be shipped on the 9th of May to the installing organization and that I should have word by the 14th of May about an installation date. I called the local company on the morning of the 14th of May and only ended up with a secretary and leaving a message on one of the individual’s phones. That afternoon, the company from Pittsburg called me and said that somebody would be in touch with me within 24 hours to install. On the 15th I didn’t hear anything, so I called back on the 16th to see what was going on and I was put on hold again. I was getting a little upset, so I contacted the VA section that deals with this contract and I asked what was going on. They called and applied a little bit of pressure.
I've got a phone call the evening of the 16th saying that the installer had cleared their schedule and they were gonna be out in the morning of the 17th to install it, but there was no contact with me. They called me up and said that they were gonna come out the morning of the 17th to install it. I would be departing on the afternoon of the 17th and would not be back until the 22nd. I was taking off for the weekend. The gal on the phone said it would not be a problem and they could install it by noon. They're supposed to be out between 8:30 and 9:30 on the 17th. At 9:30, I got a call from the company saying that one of their individuals had a sick child and could not make it to work, so they would not be out there until noon and that if they weren’t coming on the 17th, they'd probably come on the morning of the 18th because the installation would take at least 8 to 10 hours to install.
I explained to them that I had told the gal on the phone that I was leaving at 5:30 on the 17th and I was not gonna be back until the 22nd and they said they were loaded up. So, they shifted the schedule and they installed the stairlift on the 23rd. Two installers came promptly at 8:30 and it took them five hours. The installer was a subcontractor through the main company and they didn’t seem to be too familiar with this particular brand. There were very explicit instructions which they decided not to follow and they ended up having to disassemble quite a bit and follow them step-by-step. Then, they went over with all the procedures with me for the stairlift and then they departed.
I love the stairlift. Normally, I get up in the morning and I would do everything. I get dressed, come downstairs and bring everything with me that I needed for the day because I would not use the stairs again until the evening. I'd have to send my wife upstairs to get me things on occasions because the stairs was so difficult for me to climb. I'm pretty mobile over flat terrain and I can move pretty good, but lifting the foot and the legs to climb is very difficult. I could climb about six steps then it would hurt so bad I'd have to literally stop, sit down and rest for a little bit.
With the stairlift now, I'm up and down the stairs a dozen times a day. It's unique because it doesn’t go along the wall. It goes along the railings and it gives us more room and when it's downstairs where it sits in the main entranceway, I can leave the seat and everything down and it's not in the way of traffic. The only time it might be in the way of traffic is when it's at the top of the stairs and if I fold the seat up, it's not bad. In addition, I have leather seats, both arms and the seat folds and the seat swivels both ways. It has a footrest that lifts up and down. The equipment is amazing, but customers need to find another company to install it and there are companies in this area that would do the installation.
Reviewed June 30, 2018
My caseworker advised me to purchase a stairlift and Bruno was the lowest in price. The people I worked with were professional and very nice. The installation took about an hour and a half, and the stairlift is very nice and it is of great quality.
Reviewed June 30, 2018
We had a great experience with Bruno. My husband has early Parkinson's. And then, he had a UTI, which went into sepsis and his whole body couldn't climb the steps. We went through VA and they offered Bruno. The weekend after the stairlift was installed, I noticed it was making a funny noise that made me a bit leery because we have 14 steps here. I didn't feel safe with my husband using it so they were back the following week to check it out for me. And they told me not to hesitate and call with any problem. They went above and beyond the call of duty. The stairlift's quality is excellent and I would not hesitate in recommending Bruno.
Reviewed June 29, 2018
We're getting old and we've had trouble getting down the stairs that I broke my ankle. When Bruno first called us, they said the stairlift would be around $5,000 to $6,000. That seemed reasonable so we've had them come out. The representative explained everything to me and set it up. But then I was told that it was gonna be close to $20,000. Then, they called and said that after they ran the numbers, it would be $14,000. They set the contract for $14,000 which was a little more than what I was expecting from the original call. They said the stairlift had cost more because of the way the stairs were built. But, it came out better than the $20,000 which was the high quote.
The installer who came was very nice and helpful. Afterwards, he explained everything to me about how the stairlift works. We got a stairlift that's straight and for outdoors. The quality seems quite good. I like the fact that if you take your finger off the thing, it stops immediately. The only problem with it is when you put the handles, seat, and footrest upright, and then place a cover to protect it but you pushed a little harder, the button gets triggered and the stairlift starts to move down the stairs. If the stairlift had a little cover that would flip over that, that would solve the problem. Bruno also gave me a product to remove any mold that may develop in the stairlift and that was nice of them.
Reviewed June 29, 2018
I had a fall and I've had problems with my knee for about three years which has gotten worse. I also had an episode where I was blown over by the wind and got an injury. The care facility I was in told me that I couldn't use the stairway when I went home, so I decided to look into stairlifts. I had a good a friend that had used one of Bruno's stairlifts and he highly recommended it. I called Chuck, an Italian salesman, and he presented his options, was very knowledgeable and gave me a pretty good rundown on the stairlift.
I decided to get it and the installer came and put a straight stairlift in about four hours. I have a fairly wide stairway, but the presence of the stairlift is going to make it difficult to move things in and out of my basement. I am also having a little problem with starting the stairlift to come up the stairs because they did not go completely to the bottom without an electrical connection there. But I learned how to use it and it now functions fairly well. I'm now able to go up and down my stairs where I have my office in the basement and it's helped me a lot. It cost some money, but fortunately, I had the money to pay for it. I would like to have it a little cheaper, but it wasn't that exorbitant. Other than that, Bruno has a pretty good product and I've recommended them to other people.
Reviewed June 29, 2018
We needed a stairlift for my wife to be able come in and out of the home. We went to Motion Specialties and they recommended the Bruno stairlift. The sales reps were excellent. They were prompt, efficient, and professional. The installation also went great. They placed an indoor and straight stairlift for us and so far, it works and the quality seems excellent. It's made our lives so much easier.
Reviewed June 29, 2018
It was very hard for me to lift my daughter everyday going to doctor visits and places. I had to pick her up and put her in the car seat and it was killing me. I needed a seat that can help me. I couldn't afford to get the complete modification of the chairlift as that is very expensive and I couldn't afford to buy a new car to do the complete lift for the wheelchair. So, I have my son who owns a van that I use everyday and I asked Bruno to help me put the lift in there. But Bruno told me that they will not put the wheelchair lift in because the van is an old model. I talked to the people at the shop that put the Bruno on there and they told me that the Bruno lift can be removed to install to a new van in the future if something goes wrong. So, they installed this one for me and I'm very grateful for that.
The installation, which took a whole day, went well and the reps helped me a lot. They explained how to use the lift and what the process was. I like everything about the lift as it comes out and then I can put my daughter in there better. I don't have to lift her up high and put in the car seat. Even though I still have to lift her, it's not like I used to. I'm really thankful that I own the Bruno lift.
Reviewed June 28, 2018
My father has Parkinson’s and he was having difficulties going up and down the stairs. I researched different stairlift providers and we went with Bruno Elite because the chairlift is a medical device and it’s prettier than other providers. I bought the stairlift through a vendor, EHLS, that sells Bruno products. They represented Bruno very well. The guy I dealt with was great because I had a lot of questions since I've never purchased a stairlift before and I didn’t know there were many options. The installation of the stairlift went well and the stairlift we got had all the bells and whistles on it. We got the power-assisted rotate and the power-assisted footrest, as well as the auto-rotate option, which, however, was defective. So, they had to bring in a new piece and figure it out the next day.
The straight stairlift that we have installed is wonderful. I like the ease of use and my father loves the fact that he can make it up the stairs without difficulty. The stairlift is very well-built unlike the other stairlifts which were plasticky and I didn’t like the aesthetic. Also, I thought Bruno stairlift was a lot more expensive but I was pleasantly surprised with its cost. I was so worried that I was going to get a call one of these days that he fell down the stairs again. It was a problem for a while and my father was a little resistant to the idea of the stairlift. But, since he got the stairlift, he is very happy now. It’s a huge safety concern and I’m happy with everything so far. I have a lot of friends with aging parents and in that age bracket and I told them that they need to get Bruno.
Reviewed June 28, 2018
I couldn’t walk upstairs anymore that was why I got a Bruno stairlift. They were medical and that’s what they deal with. I had a straight stairlift installed. The installation was very fast and it fits okay. I can fold it up but I don’t because people still got time to go by. I just got it but so far, the quality is good. And my favorite thing about it is that it gets me up.
Reviewed June 28, 2018
I was talking to Acorn but we worked with 101 Mobility and they told me that they wouldn't use Acorn because they break down. And I wanted the best. I wanted something that has a very comfortable chair and would not be noisy or have any issues. We got a curved Bruno stairlift and it had to be made specifically for the stairs. 101 Mobility was great in coming out and getting everything measured properly. It was well taken care of. We have one step up to get to the stairs so we had the unit come around to sit right next to our TV, which eliminated going up that one step. The stairlift also matches with our wall paint so it all blends in.
The unit is amazing. It really works well. My husband has issues with getting upstairs and the stairlift has helped tremendously. I also have a sister who is mentally challenged and I thought she would be afraid to use it when she comes to stay but she loves it. We can also bring the stairlift up and down using the remote and we enjoy having that. It's been a seamless transition for us which is what we were looking for. I'm very satisfied with the stairlift. It is an expensive product but it's been worth it.
Reviewed June 27, 2018
I purchased a Bruno stairlift as a replacement for the other Bruno, which we had since 2006. I have a Bruno lift in my van too for my power chair. I’ve known their reps for some time. They’ve assisted me with Jackson Medical. And when I moved back to my childhood home, I had a name recognition of them from television and I found out that they’re a small family run business that I trust. I’ve been dealing with them since 2006, so they can read my mind.
A straight stairlift was installed from the first floor to the basement. I trusted in the product that they suggested and I am pleased with it. It was an easy choice to make and the features are an upgrade to what I had before with the earlier style. It's exactly a whole different kind of operation. It’s beltless, it can charge anyplace on the carrier line, it seems to be quieter and smoother. For sitting, the features trail back a bit on the plushness of the seat and the arms, but I'm not in it long enough for that to be a real factor. It’s not as luxuriant in terms of the sitting, but I feel safe in it and it requires less maintenance. I make sure that the other one was locked at the dock up the top, at the end of the run, so that it would recharge.
The stairlift gives me the freedom to be able to accomplish what I need to accomplish in my activities of daily living. I have a freezer in the basement and the laundry’s in the basement, so it helps me complete tasks that I would otherwise not be able to do. Bruno continues to be a good brand in my book and I wouldn’t hesitate to recommend either the product itself or their representative, to get interested in the same. It’s a good company and I’m very pleased with them so far.
Reviewed June 27, 2018
I’m paralyzed and I needed to get up the stairs so I need to get in a chair and get upstairs. The VA sponsored Bruno Stairlifts, so we chose them, and the Bruno people came. They did a good inspection. They were professional, thorough, and gave a good estimate. They took about 6 hours to install. We've had the chair for a couple of months now and it works as advertised. It looks good and sturdy. They did a great job.
Reviewed June 27, 2018
I got paralyzed after a traffic accident and my insurance got me a stairlift from Bruno. It is a curved unit, and its installation was good. It fits perfectly into the stairwell, too. The project manager was great and my interaction with him was very pleasant and informative. The unit works great.
Reviewed June 27, 2018
My father-in-law is 78 years old and his left leg buckles like it’s bowed out. He goes up 13 steps and it was a challenge for him to come down. So, VA offered Bruno stairlift, brought the stairlift to us and VA paid for it. Bruno sent a gentleman out and he measured. He came back and told us what they were gonna put in. The gentleman was very professional. He explained that the cord would be plugged into the wall and the cord would run down the stairs. The installation team was very professional too and did everything they needed to do and explained. My daughter was here during the installation and she showed me how to use the stairlift. It had one remote downstairs, one remote upstairs and another remote on the handle which was to be pushed. I just filled out the warranty yesterday and I mailed it off. They also gave me a card.
Bruno Stairlift is very good and very strong. It is easier and more accessible to get upstairs. It comes in handy when I have to take my father-in-law up. Plus, we don’t have to worry anymore about him when we bring him down where I’d be in front and my husband at the back and be step by step. We just buckle him in, he goes upstairs. We also don't have to worry about him falling and having to go to a hospital.
Reviewed June 26, 2018
We're in a tri-level home and my wife fell down the stairs. She's still in rehab but will be coming home by the end of the week. So, we decided to buy a stairlift as a convenience for her. We checked out three stairlift providers, but I had a handyman who recommended Bruno and that's where I went. The sales visit went well and it turned out that the franchise owner used to be our neighbor. We got two straight stairlifts, one going down and one going up. One has six steps while the other one has eight steps. The installers were excellent guys and I was very happy with them.
The stairlift going down is very wide. After I saw it in place, I was happy and decided to go ahead with the stairlift going up. There are railings on both sides and the hallway is 36 inches wide and a little tighter, but the installer sat on it and did not hit his knees on the other railing. We elected to keep the railings on both sides because I sometimes still use the stairs in coming up and down. If I had one railing taken off, the stairlift could have been four inches closer to the wall.
I like that the stairlifts look good and fit in okay, and the railings look nice. The stairlift going upstairs had to be spliced to make the length, but it fits together nicely. I can have my wife sit in a chair and she can push the button to go up and down, and I don't have to worry about being behind her. We're up there in age so that would be good. I've tried the stairlifts a few times. My daughter tried them as well and she said that her kids are gonna love it. The ride is good and we call the stairlift our inside slow-moving roller coaster. Everything was pleasant with Bruno. Somebody at church has already asked me about them and word of mouth goes a long way.
Reviewed June 26, 2018
My wife had a stroke and she can’t use her left side very well. So she’s incapable of climbing up in our van because the seat is too high. I had to do something about getting a lower seat and somebody told me to go see a company here where we live that installs adaptive seats. Their model on the floor didn’t have a battery so they couldn’t show me how it worked. But I could see from the brochure what it would do and it was exactly what we needed. They also called and scheduled an appointment. The people that were selling it were good. They explained it and I appreciated their answering questions and getting it done.
We had a Bruno adaptive seat put in our van so my wife can get up in the van. It took six hours to get it installed on one given day. They also showed me how to use this handheld controller that's got four features so it worked out good. I gotta do the maneuvers. The only thing she’s doing is sit in that chair and the chair does the rest. The seat comes out and lowers then she can sit on it. I would reverse that and she can get in the van.
She feels very comfortable in it and very relieved because it was such a hassle trying to get her in the van. Before this, it took four people to do that. Now, we can do it just the two of us. We’re very pleased with it. We've had the product for less than a month and the quality seems to be good so far. It’ll enable us to travel cross-country too. We can actually go places now. So it's very helpful. If I had known about this a year or so before, I probably would have done it earlier. It sure saved my back. And I’d recommend them very much.
Reviewed June 26, 2018
I purchased a Bruno stairlift for my mother and my dad. My mom fell and broke her tailbone. And because she mainly does everything for dad, she was unable to go up and down the stairs and dad got to the point where he couldn’t go up and down the stairs at all. We had a hard time getting my dad to agree with it to begin with because although he has a knee problem, he’s still very independent and just did not want one. So it took us a while to get it across to him that he needed it and especially mom. Bruno was recommended by the VA and the guys that came were very professional. They included mom and dad in the discussion and measured dad, because he’s the taller one of the two, to make sure that he would be able to get down the stairs being in the chair. They couldn’t have been more professional but they were also concerned that mom and dad were included in the decision.
We had a straight stairlift installed indoors and it fits really good. Our stairs were narrow but they assured us that it would fit and we would still have room to get around, those of us that don’t need it. And it turned out that way. It works fine. We can clip the seat up and get around it or send it down to the bottom of the steps until we get down there. It worked out really well.
The installer was the same gentlemen that came and took the measurements originally and he was very good. It was raining and they thought they might have to use the garage, which could have been a problem, in order to cut the materials. But we didn’t have to and they cleaned up the shaving. We were very impressed with the whole installation. They demonstrated it and then they let each of us do it while they were there so if we had any questions, they could answer it. Overall, I love the stairlift. It’s very quiet, you don’t even hear it, and it’s very nice-looking too. Their professionalism has been wonderful and we’re very happy.
Reviewed June 25, 2018
My husband is in a power chair in the house and he walks a bit outside on the walker. And I have RA. We both find the stairs a bit difficult and right now, he's having a problem. He had surgery so he has had to use the chairlift. We live in Florida year round and I will be staying in this new place where they put the lift four months a year. The Bruno reps came for the sales visit on the promised date and they were fine. The installation took all day but the two fellas were very pleasant and did their work. They stayed a little later but the stairlift came out fine.
The stairlift that we got is curved and my husband is not tiny so we got a 400-pound weight capacity chair. I like that the Bruno stairlift is safe and that it beeps when it's not in the right position. I use it as well and I can take my grandchildren downstairs on it too. This is a three-floor house and we have the wide stairs so even with the stairlift, there's plenty of room for someone to walk by. The house is in an over 55 community and since everything's on the main floor, the chairlift goes from there. I've been using the chairlift to put my dog on my lap and take him down the basement and out in the back. And that's the main thing as I couldn't take him out without the stairlift. He's used to having his own backyard and I can take him off leash out back. And he can't do the stairs because he has an implant in his knee. We're still in the process of moving in here and we could not have lived in this house without the Bruno stairlift.
Reviewed June 25, 2018
I had brain surgery and I'm paralyzed on my left side so I had to get something to get up the stairs. Bruno's reviews were better than the others. I have one regret though, I can't get on it independently because it doesn't go close enough. If I'm at the bottom of the stairs and I'm trying to get from my wheelchair and onto the chair, it's way too high. I need two people to help me on it. It's easy to use once I'm on it, though.
The rep I spoke with was very good and he explained the differences between the unit he was selling and some of the other units. He was able to answer all of our questions too. I asked if it would be flush and the answer was yes but we would have to extend the unit around the corner into my dining room to which will pose an obstacle. I need to see if there's another way to adjust that seat, but other than that, overall, it was excellent. The stairlift curves up the stairs and it's pretty sturdy. The installers were very respectful. We had to ask them to stop drilling at one point 'cause my husband was on an important business call and they did. They're ridiculously expensive. In my condition, you're not working anymore and you don't have the money to spend on something like that. But I would say it's a nice unit. It's not 100% accessible to me and that's what I needed.
Reviewed June 25, 2018
I do not have much leg strength and a stairlift helps me get up and down from the basement to the upstairs in the house. Bruno was recommended by the VA and I got a straight stairlift wherein there’s a landing at the top and a landing at the bottom. The installers showed me how to use the stairlift and they watched me use it. They went over all the safety precautions too, which was nice. I was satisfied with their work. They even put it on a drop cord for me until the electrician could come two days later and make the electrical connections. There's no bracket on the wall though to call the stairlift back upstairs. There was a bracket put on downstairs but it’s just laying loose on the table next to the door at the top of the stairs.
The stairlift is comfortable though and it goes up and down like a charm. Its quality is great. It was not cheap, but it works. It makes it a lot easier for me to get upstairs, the living part of the house, and downstairs where my man cave and my office is. My girl can use it, too. She had a knee replacement, so going up and down the stairs was a big problem for her, too. I’ve already recommended Bruno to Air Force people.
Reviewed June 25, 2018
I had a bad fall and now I've been diagnosed with a syndrome. I went on the web and did some research on stairlift companies. I had three people come out and I thought Bruno was the best. The people who came to the house were on time and neat, and they did what they were supposed to do. I also went to a store in Raleigh and they had a small demonstration model so I got to see it and try it. That store display and the overall experience was what convinced me to buy Bruno. I got a straight inside stairlift and the price was reasonable. The installers were great too. They were friendly and helpful. They demonstrated the unit, had me try it and explained various things about the power strip and in case I lose the electric. Overall, I’m satisfied with Bruno. It helps me go from down to up and up to down.
Reviewed June 24, 2018
I’ve had good luck with Bruno and they've been real good to me. I bought a Bruno for my downstairs chairlift and they were so good at that that I wanted them for the other one. This one was so that I can get in the house. After I called them, they came out and explained why certain things were certain ways. The sales representative was very helpful in anything I needed. I had one call where I questioned them and he came out and explained it. The installation was very good as well. It was done in less than a day. The chair is doing a good job and it's a smooth ride.
Reviewed June 24, 2018
Bruno has helped me a lot. I have a hard time going up and down the stairs and walking. I had done some research on the different stairlifts. I checked online and Bruno had better reviews. They were nice during the sale visit. I knew what I wanted when I went in and bought the one with extra padding. They have two different seats but only have the plain one in the stores. They should put both seats out for people to look at. I wish that there was a way for people to sit in them. I only know the difference because I ride the carts in the stores and some of those carts with the flat seats hurt the back of my leg.
I have a bi-level house and I ended up getting two straight ones so they would not block the walkway to one area downstairs. Two guys came out to install the stairlift and they were really good. With the stairlift, it's easier for me to get up and down the stairs and do the laundry. The stairlift has taken some of the pain out of my legs and hips. The chairs were very comfortable and seemed to be really good, too. I have recommended Bruno and told friends to go with the better seat because of the cushioning, which makes a difference.
Reviewed June 24, 2018
I put in a Bruno stairlift for my sister who's in a wheelchair. We've had some experience with Bruno. My mother was handicapped and we had a handicap van that had Bruno equipment. We viewed Bruno as being of higher quality, well-built equipment. Their reps were very professional, very friendly and very knowledgeable. They weren't pushy. I was very happy with them. The installation team did a nice job installing the stairlift. They were quick and thorough. I was concerned about the wiring because we didn't have a plug right there at the bottom of the steps. They did a really nice job of running the wire, so that it was safe and no one would trip on it.
I like the safety features on it where if you get your foot or hand or something in the way, it won't continue to go up and squash your foot. I didn't know that it has those safety features, which is a nice surprise. Overall, it's a well-made product. I would tell my friends that if they're gonna buy Bruno, they can be confident that they're gonna get good quality equipment.
Reviewed June 23, 2018
My elderly mother-in-law lives with us, and she couldn't handle stairs in which she got arthritis in her knees. Everything was good when the tech installed the Bruno stairlift. The tech was very helpful and very professional. The site was also cleaned up properly. My favorite feature of the lift is the extension for the track and that kind of folds up and down. So, it eliminates tripping hazard in the landing area of that stairlift. Now, that since has failed. Some kind of part broke, but there's a part on order and that's to be serviced. Other than that, the product itself seems to be working properly. It's doing what we need it to do.
Reviewed June 23, 2018
I got a chair lift so I can haul my powerchair up to my vehicle. I got it through the state and they picked Bruno Independent Living Aids as the provider. The people from Bruno did everything they could for me and answered all my questions and concerns, and I couldn’t ask for better treatment. The installation went great and didn’t take long for the installer to do, and that was really nice. One negative thing, though, was that for a person that has disability or limited mobility, it was hard to get to the place to have the lift installed. I had to haul my chair up there for them to install my lift. I looked out and there was another disabled person close by that had a lift and I was able to borrow his lift to get my chair up there and have my lift installed. It would have been a whole lot better if they had a mobile service where they would come out to the person’s home to install the lift.
Most lifts or powerchairs have straps that hold them on, but I like that my lift has a bar that comes down across the seat and pins it down to the lift itself. By myself, I couldn’t strap my powerchair down, but this way I can put it on and load it myself, and do whatever I want on my own. The lift has helped me to be more independent. Whereas before I was stuck here at the house with my chair and I had no way to get it to a store, now I have more freedom and mobility to go where I want to because all I have to do is load my chair up to my vehicle, and that’s good. l love the quality of my lift and I'd tell people to check out Bruno. Their product is well worth the money that it costs.
Reviewed June 23, 2018
My husband is incapacitated and cannot go outside. He does not walk so we have to lift him. I had State Mobility install a stairlift inside, but I should have done more extensive research on the internet. I was also going to put an outdoor ramp so my husband could go outside, but I realized the steps were too high. So I purchased an outdoor stairlift from Bruno. Their rep was very good, courteous and not pushy. He answered my questions and did the measurements. He also gave suggestions, came out when the lift came and made sure everything was okay.
The installer was someone you could sit with and talk and ask questions. He was not in rush and was very patient. He did not push us into buying and was very courteous. He showed us how the stairlift works and exactly what to do. Plus, the paperwork was on par and the warranty was given. My experience with Bruno has been great. As far as impression counts, they lived up to what they said at the beginning. Others should do business with Bruno, they won't be disappointed. I would also recommend Bruno to a friend.
Reviewed June 23, 2018
My husband couldn't get up and down the stairs anymore. We went through the VA, and they sent Bruno out here. And from the start to finish, our experience with Bruno was beautiful. Their representatives were fantastic. And the installers did a beautiful job putting in a platform lift. The lift made my husband's life easier. All he has to do is just walk a little space from the door to the lift and then punch a button and down he goes. The quality of the lift is beautiful. But we had a thunderstorm and the lightning hit the other night, and we're waiting for somebody to come and fix it.
Reviewed June 22, 2018
I have the sciatic nerve and I can't lift my right leg up from the steps without severe pain. During the sales visit, I told the guy and he gave me a price and told me to get Bruno Independent Living Aids. However, he wasn't a fantastic salesperson and he was more or less an order taker. He didn't know exactly the price or what price could be. He quoted us $300 more than I could have gotten us from another dealer here in Sudbury. I wish they had somebody with more knowledge of what they were selling and the features. They should come to a direct pricing.
We had the straight stairlift installed and it fits as good as we need it. The installers had work clothes on and took their shoes off. One guy from the installation team was asking questions all the time and the other guy was giving him the answers. So, it wasn't a combination of two professionals. After it was installed, they showed what you press up and down. The stairlift goes up and down and that’s all there is to it but people should go and find out for themselves about Bruno.
Hi Doug,
Thank you for choosing a Bruno stair lift and providing us with this feedback.
We would like to connect with you to learn more about your experience with the authorized Bruno dealer you worked with. We will be emailing you shortly to arrange a time to talk.
Thank you and have a great day,-The Bruno Team
Reviewed June 22, 2018
I have ALS and VA was good enough offer to pay for a stairlift because they know I need it. They chose to buy a Bruno unit and I've had a very good experience with the company. They have the best representatives from any of the companies that visited me. The installation went really well and we went through how to use it and the demonstrations. They can install it in the next day or two days after they come by, but you have to special make it for the situation. But other than the wait, everything was great. I have curved unit and it's working out fine for us. It's narrow and its worst problem is that the people who wanna walk up have to make sure that it’s out of the way .
We had some problem with getting off down at the lower level, and they have been absolutely wonderful about coming out and troubleshooting and coming up with a solution for what we have to do. I talked to their guy and he's gonna call me, prepare us the appointment, and make the final changes. I didn’t have an orange light anymore when the machine was parked, so he’ll do double duty and double check that and see why. But we’ve been very pleased with the machine going up and down and learning how to use it. I would definitely recommend somebody get it.
Reviewed June 22, 2018
I'm 84 years old and I'm having trouble with my legs. And my wife is 86, and she's having hers operated on. And we needed a stairlift in the worst way. Bruno was available and they talked to me in the right way, and they sold the stairlift to me at the right price and they did good work. Bruno's representative couldn't have been any better. I love our stairlift from Bruno, and my wife and I are certainly able to utilize it. And we like that also it rotates at the top to get on it. We're pleasantly impressed with it and it does everything we need.
Reviewed June 21, 2018
My husband has trouble going up and down the stairs. He's got heart problems and so, he wanted a stairlift. Driving to Bruno's was handy for us. Their reps came out and were very good, friendly and nice. They gave us a price and the same people who came out installed the stairlift. The installation went very quickly. They also showed us what to do. Everything worked out really good and my husband is using the stairlift. It is compact and is of fine quality. Because of the service that we got and the people we've talked to, I would recommend Bruno.
Reviewed June 21, 2018
We like the whole experience with Bruno Stairlifts because the stairlift makes it a lot easier for my partner to get upstairs. We don't have to worry about falling down or walking down. We got a straight indoor stairlift from the first floor to the second floor. Everything was great during the sales visit and the whole installation process took an hour and a half. Then the people came back and did some readjustments on it for us, on a timely manner. It’s just a great thing and we appreciate the VA for paying for it as that was a great expense.
Reviewed June 21, 2018
My husband was really sick and couldn’t breathe to go upstairs. We looked at some stairlift companies online and saw that Acorn was not very friendly. My husband wanted Bruno. Their representative, James, was very good and he explained stuff. He also said that there was a lady that lived close to us in Lakemont and she had a Bruno chair. So instead of going to Fife, James gave me her number. We called her and she let us try the chair. That was really good. My husband got to ride the chair at her house.
We ordered a curved stairlift and my stairwell’s too narrow but it was fine. It took so long to manufacture and get in their installation though. We ordered it December and it was installed May 25th. I thought the lift was gonna go farther down the second floor but that was the way Bruno designed it. I also noticed that when the lift comes around the bend to go upstairs, it makes a bumbling noise at that section. Another thing is they only give a 90-day warranty. If I call them out, they charge $175 to come to Newcastle from Fife.
Reviewed June 21, 2018
I fell and broke my femur and I went to two months of rehab in Naples, Florida. I have to come in our garage and have to go up a flight of stairs to get to my living quarters. So, I wanted to get a stairlift. I had the Bruno stairlift installed and it fits very well. Using it is terrific. I like its ease of operation. My wife really loves it too. When she goes grocery shopping, she puts the groceries in a box on the chairlift and she sends it up and I take them out of the box and send it back down again. My neighbor across the street also has a Bruno stairlift.
Reviewed June 20, 2018
My neuropathy started around 1989, and now it's all full blown. I had it in all four extremities. Everything hurts. My legs are also very weak. I also had an ankle fusion which failed, then I had it repeated but we don’t know the status of that right now because I have an infection in the suture line. I've been in a wheelchair for off and on prior but steady for the last nine months. The VA offered Bruno as the stairlift provider and we went with it. Bruno's rep came right over, wanting to know what service that he could give us and show us some possibilities.
The whole thing that goes inside is just tremendous and I'm 100% satisfied with that part. The actual installation only took three days and it went well. They came, got our car and drove it down to their place and fitted the stairlift to the car and then they brought my car back. The overall quality of the project is great and I like the fact that they can get that whole thing into the car. It is a miracle because my wife had to take on the other one and I was trying to get something that would not be as hard on her. I recommend Bruno highly.
Reviewed June 20, 2018
I purchased a stairlift so I could go up and down the steps. Bruno Independent Living Aids was recommended to me. It was a good recommendation. They are really good people. Bruno has been in the area for years and they said there was probably something cheaper, but the tech only handles what does not give him trouble. Also if we have any problems, they’d be able to service it. The installation went really fast as well. They also cleaned up and showed how all the features work. I feel good about the unit. My wife even says that the stairlift has a really smooth ride and at the end, it’s a nice, soft bump when it stops. It folds up out of the way if you want it that way. I’d definitely recommend Bruno and the people who installed it.
Reviewed June 20, 2018
My mother needed a stairlift and my brother picked Bruno. The guy who installed it was great and did a demo on how the stair lift worked. We got a straight one and it exceeded our expectations. It's working great. My mother also likes the smoothness and quietness of the ride. The only problem is, when my mother goes to the top and then turns the chair to get out of it, she has to lock it back into place so it doesn't beep. She had a neck injury and one bad hand so having her lean downwards towards the stairs to put the chair back in place even though she's holding one hand on is too scary. Too bad she could not turn it back, lock it, and leave it exactly how it was so she could sit right back down. But other than that, everything has been excellent. The cost was very reasonable too.
Reviewed June 20, 2018
Bruno's stairlift is made in America and I like its style as well as the size of the seat. Also, I used to work for General Motors and I've seen that they used a good quality seat belt system. So, I purchased a straight indoor stairlift from Bruno and things went really well with their sales reps. Their installation team was also excellent and they demonstrated how to use it a couple of times. The stairlift is easy to operate and I like the handle thing where you just push the button and it goes up and down. It's great and I have no problems with it.
Reviewed June 19, 2018
I have problems with my Achilles tendons so walking upstairs has been occasionally difficult. When I bought my first stairlift, the company I dealt with primarily dealt with Bruno and it looked like a good deal. Then, when the stairlift had a problem, a guy came to my house and suggested that I upgrade to the latest version and I agreed. I figured the price would go up but it cost about the same as the old one, so I was pleased. Also, the guy was great. He was the one who installed it too. The latest version is straight and it doesn't take up as much room as the older one. I like the extra space and the fact that the seat swivels at the top. The other ones didn't do that.
Reviewed June 19, 2018
My lift from Bruno Independent Living Aids has worked out well. I needed a lift because I'm elderly and their representatives were very quick in response to my inquiries. I got on a schedule relatively quickly because they worked with me to get on the schedule as soon as it came. There was a cancellation so they called me first to see if I was ready to get it installed. The company that installed the lift were really good. I recommend Bruno.
Reviewed June 19, 2018
There was another company that is well known so we were a little hesitant going with Bruno, but it turned out just fine. My husband spoke to their sales rep more than I did and he answered the questions we had. We had the stairlift installed in our new house and the installation went very well. Two of them came and worked very quickly. They showed me how it worked in which I basically knew, but it was a bit different. We haven’t moved into the new house yet but I’ve used the stairlift a few times and it was fine.
I have the Acorn stairlift and we thought that the way it sits on the rail would fit up close to the wall. Unfortunately, it doesn’t. There’s a doorframe there and the stairlift had to miss it. We should have gone ahead and removed the doorframe so that the stairlift would fit closer. Also, it seems harder to turn, but maybe it’s because it’s different for me and I’m not as strong as I should be.
Reviewed June 19, 2018
My stairlift from Bruno is just wonderful. It helps me so much. I have lupus nephritis and I lost all mobility. I am unable to walk because of the medication and all the treatment. We originally went to Motion's and they dealt with Bruno. The sales rep we've had was very good and informative. He helped us through the whole process. We were thinking of the curved stairlift but it was too expensive, so we went with a straight one and we're happy that we did. The installation was wonderful and the team was very professional too. So far, the stairlift's quality is good. I like the whole thing.
Reviewed June 19, 2018
We are becoming older and I have some knee problems. We have our washer, dryer and shower down there and we thought we'd have to move to an apartment or have the stairlift instead. My girlfriend had told me about Bruno stairlifts before and she said that rather than moving their washer and dryer or going to an apartment, they decided to have the stairlift. So, we talked it over and we said that maybe that would be a good idea. I went to the store and talked to the lady over there. Then, their team came over and measured and later on, put the stairlift in.
The installation team did very well. They told us how the stairlift works and we were happy with them. I like being able to go up and down the steps without walking. We have the straight stairlift which we can collapse if we don't wanna use it or when the kids come over so that there's plenty of room on the staircase. The cost was okay, too. It was what we expected. Overall, Bruno has been very good.
Reviewed June 18, 2018
Having problems going up and down the steps, I decided on getting a stairlift and had a wonderful experience with Bruno. I had other stairlift companies come as well but I was more impressed with Bruno. They did a little bit more explaining to me, and then the other ones just told me that they were gonna have to use two stairlifts - one at the top of the step and then a second one. It would take me only to the top of the steps, and I have to still walk up to the other four steps. Bruno told me they’d make it all the way to the top of the steps, I wouldn’t have to still walk four steps. Then they came out and told me they were gonna measure, it didn’t work out. So they came back again and measured, instead of working it all out. And the reps were very cordial, explained everything to me, so I was satisfied.
Things went great as well dealing with the installation team. I was having a rough day that day, so I was asleep. They woke me up to tell me they were done and then they gave me a demonstration on everything. I got a curved stairlift and it's of great quality. It’s serving its purpose exactly. And I have recommended it to someone else.
Reviewed June 18, 2018
I have Parkinson's. We looked for a stairlift on the computer and we got Bruno stairlift at Alick's Home Medical. The sales rep was good. We had a straight stairlift installed and it fits really good. The installer did a demonstration of how everything worked. However, we've had a bit of trouble with it where it didn’t go up or down and this is the third time it has happened. The second time my husband called the guy that put it in, he said that he thought it was a thing that you put your feet on. It started working and then it worked after that. So, we didn’t make an appointment, but I guess we should get it checked to see why it does that.
Reviewed June 18, 2018
Because a stairlift would help my husband go up and down the stairs, we went to the VA and they chose Bruno for us, which had the best rate. We got a straight stairlift and my husband said the installation was good and they explained everything. The stairlift is really nice and helpful. When my husband goes upstairs and downstairs, he uses that instead of falling up and down the stairs which he was doing in the past. Overall, our experience with Bruno has been wonderful.
Reviewed June 18, 2018
We needed a stairlift because of my husband’s injury. Bruno's reps came out right away and we decided to purchase from them. They did a great job and they were very nice. There was also a demonstration on how to use the stairlift. We got the straight one and it brings my husband, Steven, up and down the stairs well. Without it, he wouldn’t be able to go upstairs and take a shower. The quality is also excellent and the cost was appropriate.
Reviewed June 17, 2018
I have difficulty walking up and down the stairs so I decided to purchase a stairlift. It so happened that Bruno's stairlift was the most convenient for us to buy and so we went with them. Their representative came out and measured our stairs. We decided where the stairlift was going to be located and once I got approval from our doctor, everything went ahead. We got a straight stairlift but then we had two staircases coming to one landing and it was a matter of where it fit most conveniently. Nevertheless, the one we got fits fine and their installation team was done in less than two hours. Since getting the Bruno Stairlift, life has been easier for me.
Reviewed June 17, 2018
My wife is handicapped and can't go up and down the steps. We decided to purchase a stairlift and got one from Bruno. Their sales representatives were very nice. The stairlift was installed and is in a place where it's very tight. I wanna call the company back and see if there's an adjustment on the seat where they can make a little more room. The stairlift fits but when we ride it, we don't have much room to clear our knees and we hit the wall. If it can be turned or changed some way, it'll probably be a whole lot better. But other than that, the installation was really nice and fast and the quality of the stairlift is nice as well. I am very satisfied with Bruno.
Reviewed June 17, 2018
I live in my daughter's house which is an apartment over the garage. It's a four-room apartment and it’s perfect for me but my son and son-in-law got so scared with how steep the steps are. They collaborated, came up to me, and told me that they were buying me a chairlift. My son-in-law is 6'4" and my son is 6', so when they're at the top of the steps looking down, it scares the hell out of them. I'm only 5'2" so it doesn't show that steep to me. Also, I’m 77 and very active. I exercise and the stairs were my exercise when I'm at home. But my sons told me that even if I don't need the stairlift now, eventually, I might need it.
My sons told me to get all the different companies to show me what's good and I decided on Bruno because I didn't need a cushioned seat. I didn't need all the electronic buttons, and bells and whistles on a chair that goes up a flight of steps. It only takes a minute. It was ridiculous to spend $4,000 and with Bruno, it was $2,850 which hit the spot. I liked it.
Also, I liked who I was dealing with at Bruno. Heather was the sales rep who came to the house and she was very knowledgeable. I used to be a sales rep myself, so I'm very hard to sell to. But the Bruno reps were nice and their personalities clinched it. I got the straight stairlift and the young man, Nick, who came to install it was terrific. He was extremely neat too. He explained everything to me and everything was done right in two hours. I'm very pleased with the stairlift. Now, I don't have to walk up and down the stairs if I don't feel like it. I was very satisfied with the whole process and very happy with the company that I dealt with. Everything has worked out beautifully.
Reviewed June 17, 2018
I broke my ankle and while I was in the hospital, my niece had Bruno install a stairlift. It has been working fine for me and I'm satisfied with it.
Reviewed June 17, 2018
My father can’t make it up and down the stairs and he chose the Bruno stairlift. He had the straight stair installed in Tenafly and the quality is excellent. The experience couldn’t have been better and it’s a lifesaver for him in the house.
Reviewed June 17, 2018
My husband needed a stairlift but then we didn't like the other provider we had. The guy from Bruno whom I called was exceptional. He came right away and with no push to buy anything. He told me exactly what the stairlift was. He was terrific and a nicer person one couldn't find. So, I got a straight stairlift from them up from my basement where we needed it.
Also, their installation team couldn't have done better. They were informative and they told me what they were gonna do. They were neat, clean and orderly. They left absolutely no mess and I was in awe. They made sure that we knew how everything worked and if we had a problem, to call them and they would come right away. Since they were fairly younger, I was a little afraid but then they had respect for the elderly. They were respectful in explaining things and didn't make us feel stupid. Since getting the stairlift, my husband can get to the basement now and we can get there if we need to run because we're in Tornado Alley. I'm happy my husband can use it.
Reviewed June 17, 2018
I had two older stairlifts in the house but they weren't strong enough for me because I'm a heavy man. I bought two other ones from another company. The stair lifts needed a repair and that company went out of business. I called this local company and they came in. They wanted $1,800 to $2,000 to fix them. I told them to just put it to a new chair. I bought one Bruno chair for the basement and I liked it. I also replaced the one on the second floor with a curved rail.
The company that had installed the Bruno stair lifts and the company that sold them to me were excellent. They came to the house, talked to me and showed me videos. They did an excellent sales pitch. The installation was excellent and clean. The only one question I had for them that they couldn’t answer was on that one chair with the curved rail. There’s a green light when it’s charging on the left side and when it goes up to the top of the stairs, there’s a yellow light on the right side. They couldn’t tell me why the yellow light was there. It’s lit all night.
I would understand that if there's a green light, it’s fully charged. But yellow means like a warning to me. One girl said to me that the yellow light is just there to tell you it’s charged. Another girl said it’s there as a nightlight. I spoke to Dave, the owner of the company that installed the stair lifts and he said he would find out and get back to me. I’m still waiting for him to get back to me. Even so, the Bruno stairlifts are so quiet that my family don't even know I'm on it. The other ones used to wake my family up when I use them during early in the morning or late at night. I would recommend Bruno to others.
Reviewed June 17, 2018
When I had troubles going upstairs, I looked at a number of stairlift places and got quotes. Except for Bruno, the others didn't really respond to my request for quotes very well. Some of them just ignored it so they didn't come over. Bruno came over and their sales person was very cooperative and informative, and did a good job of explaining everything. I got a curved stairlift and it works fine in the stairwell. Everything's great. It seemed pretty expensive and more than I expected that I have to pay. But on the other hand, it's a nice stairlift, it works good and I'm happy with it. So I'm not upset really. Bruno did a good job.
Reviewed June 17, 2018
My stairlift was installed three weeks ago. After a week, it started scraping going up the steps. I was gonna have Bruno come out and look at it, but then it quit. So I cancelled. But then it has started again and now it has gotten worse! I need them to come out and look at it.
Reviewed June 17, 2018
I have COPD, I'm on oxygen, and my bedroom is upstairs so I decided to buy a stairlift. I'm a veteran and VA took care of choosing Bruno as my stairlift provider. The installers came and measured, and they acted just like part of the family. The installation was easy and it didn't take them long. The stairlift I received does a fine job.
Reviewed June 16, 2018
My two daughters and son-in-law explained to me why I was gonna have a Bruno stairlift and took care of all of it. A young man came and was very good. He came when they said he would come and explained everything to us. When the stairlift was installed, the technician made it go up and down and showed me. Then he sat me on it and I asked if he was sure. I wasn't quite sure if I'd really go or not but I was told that if I don't push the right button, I won't go any place. That person was very nice and the stairlift was all right. I have a walker down at the bottom so I can get up out of the chair and then go to the door. I cannot go out but I can open my front door and see who is there.
When my legs ache very badly, I'm gonna sit on my Bruno stairlift and ride up and down the stairs just for the fun of it. Its overall quality is very good. I'm 91 going on 92 but with the Bruno stairlift, I can go downstairs without having to have someone with me. It saved a lot on my daughters and son-in-law to not have to help me up and down the stairs. I'm very pleased with Bruno and if families can afford it, they should get it for the old people who have a hard time getting about.
Reviewed June 16, 2018
I had a Bruno stairlift installed for my dad who's 94. Although he's in assisted living, I wanted to purchase one for him so he can have access to the upstairs bathroom. I've had knee surgery and I've used the lift a couple of times and so far, it has been working well. Bruno seemed like a reputable company. And I knew that Craig, the rep, was located locally. He gave me two options for the equipment and I thought that it had a reasonable cost and sounded like he was going to provide excellent customer service. The installers were very good, professional, and answered all my questions. Plus, they didn’t just clean up where they put the track, they did the whole step.
I like that the arms and feet move up and it becomes a compact so you can use the steps if you're not using the chairlift. Moreover, it's very simple to use so I don’t think my dad is going to have much trouble. I showed him how to use it the first time. But I still don’t understand why it still beeps when I bring it upstairs. It stops beeping if I put it in the active mode but I don't know if I wanna do that when I come upstairs. I'm gonna call Craig and have him explain that to me again. They demonstrated it but you can't really know how it works until you start using it and that's when you have all the questions. The stairlift seems very sturdy and manufactured well. The track is also very sturdy and there are no glitches when you ride up on it. I'm happy with it so far.
Reviewed June 16, 2018
We got a straight stairlift from Bruno and it fits fine in our stairwell and it works well, too. The cost was fair and also, the rep was great and we were very happy with the sales visit. The installation was great, and the installers were very quick, respectful, and very good.
Reviewed June 16, 2018
I got the company that sold Bruno Independent Living Aids off the internet. I called that company and a salesman came out. He was a very effective salesman. I put in two lifts and he sold me those. I made half the payment and a week and a half later, they scheduled to put the lifts in. The guy that put them in was great. One of them was perfect, while the other needed some adjustment. He came out about three days later and made the adjustments very quickly. I couldn’t be happier. In my case, it was getting to be almost a life-threatening thing to not have one, so it’s wonderful to have it. I even got a book on the Bruno company, the biography or autobiography of the guy that started it. I read it and they’re obviously a great company and the products are great. The one I have for the car was a Bruno lift too, and it's working beautifully.
Reviewed June 15, 2018
My experience with Bruno Independent Living Aids was very good. We needed a stairlift for a relative of mine who was having problems with mobility and had a safety issue. I liked the warranty that came with Bruno in comparison to the other warranties. I registered for the warranty online but never got any confirmation that they got it. But their sales representative was wonderful. He was helpful, and I felt confident working with him. The installer was with the salesperson and they installed it together. It's only been a month since we had them. Hopefully, this Bruno product holds up to its name. I would recommend it.
Reviewed June 15, 2018
I shopped around and the company that installed our Bruno stairlift had the best price. The sales visit with the rep was very good, too. We had a straight stairlift installed and everything went well with our interactions with the installation team. We purchased the stairlift due to my wife's health, and she said that it was money well spent. And also, it seems to work well.
Reviewed June 15, 2018
Getting a stairlift was recommended by the doctor, and our Bruno stairlift was chosen through the government. We got the straight one and the installation went fine. It took a day for the installers to put it in, and they gave a demo of how it worked. I love the stairlift. It saves Jerry's legs. He’s 89 years old and he had a stroke and he has to have the stairlift to get up and down the steps. We both feel that it’s very safe, and it won’t move unless you’re locked in place. I’d recommend it.
Reviewed June 15, 2018
I’m gonna be 90 this year and although I can still walk without a cane and going down is not so bad, going up the stairs has become a bit of a problem. We looked into stairlifts three years ago and we finally made the decision it was time to get one. I looked into a couple of different ones and I liked Bruno. Their reputation is good and they have more medical stuff than just the stairlift. I also liked the looks of their products and the mechanics really looked good to me.
I had Rick for the sales visit and he was a phenomenal guy. What a speaker he was! He was very knowledgeable and the way he handled everything was just super. Then two guys came for the installation at first to get the heavy stuff down the steps. Then one guy was left behind to finish up and bolted stuff. They did a fabulous job. Sometimes I wish the chair could’ve been a little closer to the wall. I'd like to have as much room as possible outside of the stairlift. But it’s manageable and other than that, I have no problems. The stairwell has got a bit of a curve down the bottom and the stairlift takes me all the way down. That was really the whole thing. I've used the stairlift quite a few times already and I like it. I like the swivel and just going up and down. The guys at Bruno knew what they were doing and were very good about everything. They were really professional.
Reviewed June 14, 2018
My husband is 93 years old and he’s a handicap. He can’t walk steps, at all. He has to use a walker through the house and he has a numbness in his fingertips. VA said he was eligible to get a stairlift. We got a straight standard from Bruno and our interactions with Bruno's sales and installation teams were fine. They did a good job installing it. However, a couple of times when I was pushing the button to take the chair downstairs or to bring my husband up, a couple of steps from the bottom it stopped. It also seems like there's a little bump so the ride is not smooth. Other than that, the quality appears to be okay. It is a lifesaver.
Reviewed June 14, 2018
I love the Bruno stairlift and so does my wife. We're both suffering from cancer right now and I've had the back operation and she's having problems walking. I can still walk on the stairs pretty good but the coming back up sometimes is a pain. We didn't wanna renovate upstairs so we've got a grip in the laundry room downstairs so it's quite handy to go use a chair.
My friend Bob met me off and he gave me Neil's number and I talked to Neil. And then he went through the store, he booked me an appointment and that was in two hours, so it was great. Neil came, he installed the stairlift, and he's a great guy 'cause he works and knows the ins and outs of the stairlift. We got a straight stairlift and I could send the lift down and get it above and go up, which is cool. My little grandson also likes to go up and down in it every once in a while. If we wanna hide it, we put it downstairs with the controls. I'm very satisfied with the Bruno stairlift and I had mentioned about it to a couple of people.
Reviewed June 14, 2018
My husband has bad knees and to go up and down the stairs, we decided to have a stairlift put in and it's really helped him. My daughter's a nurse and she was the one who said to go with Bruno. The rep talked to us and explained fully how to use the stairlift, and he was very nice. They also had me and my husband go on the lift. We got one that goes down to the front door and the other one goes from the front door down to the wreck room. We can go up and down the stairs, and when we have groceries, we can just bring them up that way instead of trying to get them up and down the stairs, which was difficult. The only thing is that one of the lifts takes a little longer to get going, and it just started doing that. But going upstairs, the other one is fine.
Reviewed June 14, 2018
I have breathing problems and I can't get up and down the stairs. I had companies come out to give me estimates for a living aids. I liked that Bruno is a family-run company. I also liked that I could go to one of the medical stores, see Bruno's devices and try them out. Their representative, Chad was very pleasant and he didn't push me. He told me everything and never wanted tap calling to find out if I had changed my mind. He waited until I called him back. I was very happy with him. The installation experience was great but still, I wonder why device wobbles. Nevertheless, I recommend Bruno to others.
Reviewed June 14, 2018
I have a heart condition. My son checked stairlift providers and decided that Bruno Independent Living Aids had the best offer. The person that dealt with me did a great job. I have two stairlifts, one upstairs to the bedroom and the one in the basement, and I'm happy with both of them. I like the little button on the handle so that I don't have to worry about not doing things right. I have a workroom upstairs in one of the spare bedrooms and I am up and downstairs quite a bit. So, I'm enjoying that I don't have to worry about the stairs. I love the fact that these things are available and make things easier for people who have heart problems or problems with their legs. Use Bruno stairlifts.
Reviewed June 13, 2018
We like the warranty that the Bruno has, lifetime on some of the components and two years on some of the other components. That was good to us. 101 Mobility, the company we used, also added they'd be out for a year for no service charges. The sales visit was very professional and we felt no pressure at all. It was a good experience. Then people came to install when they said they would and they took as long as they said. At the end, the installers gave us all the training on the stairlift and all the documentation. They did a thorough job with it and we’re pleased with how the stairlift fits the stairwell. When it’s not in use, everything folds up so you can get by it and its being out of the way is nice. Having the two remote controls is nice also. Those are two things I really like about it. So far, the quality is good and we’re happy.
Reviewed June 13, 2018
We tried several stairlifts but we liked the Bruno that a friend of ours had. The stairlift was expensive but it certainly is quality. During installation, I wanted it cut off about eight inches but that didn’t get done, and that was fine because my husband just will have it lower into the floor. The installer was willing to do that, but it would take him another hour and a half and it was late. But it worked out fine and the stairlift was well installed. The installer cleaned up after himself. Having the stairlift makes it much safer for my husband who cannot do the stairs anymore.
Reviewed June 13, 2018
I wanted to walk the stairs. Bruno happened to be the one that could get me a stairlift right away, so I went with them. The installation went great and with my stairlift, it's easier to move around. It's good quality, too, and I would recommend it.
Reviewed June 13, 2018
The straight stairlift we purchased from Bruno fits into our stairwell very nicely. We got it for a medical need. My husband had back surgery two weeks ago and he needed the stairlift before the surgery, and he needs it even more now. The stairlift has great quality and its cost is reasonable. And I really like the all-around operation of it and its convenience. It’s a great benefit.
We made our purchase from Bruno since they were made in the USA and they were in Latrobe which is a local city for us. We wanted a local dealer. Also, we were very pleased with the service provided by our sales rep. Dave was very customer-oriented. He was looking out for our needs and what would best suit our situation. And he was very personable and easy to get a hold of. The installers were very professional and courteous, and they did a great job in a very timely manner. They were very neat and left nothing behind to clean up. I have already recommended Bruno to several people.
Reviewed June 13, 2018
Both my wife and I have limited mobility, so we needed a stairlift. I looked online and found that Bruno Independent Living Aids was one of the top stairlift companies. The reps of Bruno that I talked with were very good, helpful and friendly, and they answered all my questions. We got the indoor, straight-run stairlift from them. A woman came in and installed the stairlift in a couple of hours and, so far, it has been running well. I like the remote control call feature. It is very good and I find it helpful. The cost of the stairlift seemed to be all right, but I wish it could have been a little cheaper. Nevertheless, I would tell friends to give Bruno a try.
Reviewed June 12, 2018
After four spine surgeries and a hip replacement, I've gotten complications. I had two companies come out and I liked Bruno best. Their representative was very thorough. He looked at the stairs and drew me a map of it. He sat down and talked to me about how it would go. Thereafter, he explained everything that the chair had and asked if the doctor wrote me a prescription of my need so that he could take off the sales tax. He also talked about the warranty, labor and the upkeep.
The installation itself was very good. The rep came, mapped it all out and took pictures of whatever they put into the computer. When the installers came, they laid out a really nice blanket in the middle of the living room to keep them from getting my carpet dirty from the tools and the pieces. The installer had two helpers who were very nice. They got here about 11:00 or so and they were gone by 3:30 or 4:30. Since the installation, I've liked having the two remotes so I can send the chair up or down when I don't want it in the room. The footwear's good and so is the arm. It's been very convenient and overall, Bruno did an excellent job.
Reviewed June 12, 2018
I liked Bruno compared to other chairlift providers based on what I saw on their customers’ ads. I bought one for my mom, in my house. I sent the request, through the internet. Brian, a very nice guy contacted me and set up an appointment. He did some measurements for the stairs then gave me an initial quote. There was no pressure to do anything at that time. He just told us to look over the information and even suggested us coming out to visit one of the sites. So went out the very next day to the actual site and we were able to see the actual product and sample it and even showed us some other products that they had.
We knew we wanted to get the product. It took a couple of weeks to make sure all the financing was all set, then, we set up an appointment to have them come back out and install. A very polite gentleman came. He went through the process of what he was going to be doing. He did it, and then showed us how to use it and let us try it. He told us a couple of the maintenance things. My mom likes having it there and we like the way it looks.
Reviewed June 12, 2018
I use a walker and in order to get upstairs, I needed a stairlift. I got one from Bruno and the man in Allison installed it. We had very good interactions. I got the straight stairlift and it works good. I feel very safe on it because when I get to the top, I twirl it around and when I go to sit down, I'm safe.
Reviewed June 12, 2018
I’m a physician and one of my patients got a stairlift. My dad is 83 while my mom is 73, and their bedroom is upstairs. So, I got a stairlift for them as well. I went to the store for myself and looked at all the options. Everybody was great and very helpful. Then the sales reps from Bruno came to our house, looked at everything, and suggested what would be the best option. They provided excellent service and I ended up buying the straight indoor stairlift. But if I could add a chair which has a remote to turn it around instead of manually, I would’ve preferred that. Other than that, the installation process was very nice. They showed us how to use it and my parents learned how to use it within a day, so it wasn't hard. They're getting used to it now and it's gonna be helpful.
Our stairwell is not too big, but everything still looks good after the stairlift was installed. Some of our friends have seen it and may be wanting to do that, too. So far, we’ve had the stairlift for a few weeks now and it’s been going well. It’s pretty safe, slow, and steady, which is nice. I like the remote option as well and the cost was reasonable.
Reviewed June 12, 2018
I injured my back 10 years ago. My back kept getting worse and worse and I finally told my son that I have to do something because I have to get upstairs. That’s when I got the stairlift. I went with 101 Mobility and got a Bruno unit. This is my second Bruno unit. All the mechanisms work. It’s neat and tidy. It folds up and does everything I wanted it to do. The people who installed the unit were very nice and well-mannered. The people who own the company here were also very nice. The problem now is that I’m gonna have to fork over more money because I don’t have a doctor. I can’t get a prescription for the chair. So, I have to pay taxes on it. But I’ve recommended Bruno. I told one person in Washington state about it. I don’t know if Maryanne ever had her friend get one, but her friend was thinking about it.
Reviewed June 11, 2018
I was going to have my right shoulder replaced and I live by myself. My laundry room and my shower are in the lower part of my house and the handrail is on the right side, so I was worried about falling down the stairs. I also have rheumatoid arthritis and my knees are not good. So, I felt like I would be much safer going up and down the stairs with a lift because there are days that I really can’t get back up the stairs very well at all.
I went to Melbourne, Iowa and I was looking for a lift chair because I knew after my surgery, I wasn’t gonna be able to sleep in bed for quite a while and I needed something that I could recline without using my right arm. While I was there, I saw that they had Bruno stairlifts and their rep demonstrated both of the lifts that they had there. I was pleased with the one I thought I would like to get and decided to go ahead and get it at that time. Everybody was great and the installers were wonderful. They took time to explain everything to me and show me all the options. They were very helpful.
I got the straight stairlift and it’s enclosed and very good. It folds up, so there’s plenty of room for the rest of my family to go up and down the stairs without having to walk around it. Our stairway’s a little bit wider than the stairway we had in our old house, so it worked really good. I like the remote thing that makes it easier for me set the switch to run the stairlift up and down. It's quality is excellent and it’s been a big help. Since I've been using it, my knees aren’t hurting as much as they were. And now I can go down and get my laundry, fold my clothes, put it on my lap, and use the remote to get back up the stairs.
Reviewed June 11, 2018
The sales visit went excellently and I got two straight stairlifts from Bruno. The installers were clean, professional, and showed me how to use the stairlift. The quality of the lift is very good. It has met my expectations and it is worth what I've paid for.
Reviewed June 11, 2018
I've got some knee and back problems. I got to the point where I couldn’t get up and down the stairs. The salesperson from Bruno Independent did well. He was really nice. A month or so later, he came out, did some more measuring and sent in the order. He also took some paperwork to the VA. And then a couple of months later, the installers brought the lift out. They were great. They seemed to know what they were doing. They started working and they stayed here until it was all done. I like the stairlift from Bruno. However, it has a spot in it that always creates a clunking sound. Even so, the quality of the stairlift has been great and overall, the Bruno stairlift has made my life a lot easier.
Reviewed June 11, 2018
My mom got sick and she has been in a walker. She was in ICU for several weeks, got home and all the full bathrooms and bedrooms are upstairs. Getting her up, four stairs at a time, was a chore so we definitely needed something. I did the research on the internet and Bruno had a very high rating. I called a couple local companies and there was a $1,000 difference in the prices. We went with the higher priced since they can get it out sooner and they had the stairlift in stock. They did come out when they said they could, they had it done quickly and it was a very easy transaction.
The sales rep was great. He came right out to the house when I talked to him and went over everything with me in person. He got back to me on email when I had any questions and it was all handled within a couple of days. The installers were very nice, polite and they didn’t leave a mess. They showed me how to run it and made sure that if I had any questions, I could get a hold of them directly. They did all the paperwork as far as the warranty and registering it which was nice.
We have the straight stairlift and the chair seems to work perfectly for our needs. When it’s folded up, there's more room than I expected. I like the idea that my mom can come straight up, curve the chair, step and get out. The only thing is when you get to the top of the stairs and to stop it from beeping, you have to turn the chair to the side again. I thought that could create an issue with my mom bending down and turning the chair and I wouldn’t want her to fall. But the quality seems fine. The cost was reasonable for what it had helped out on. For the price, you couldn’t beat Bruno in our situation. I would recommend it to other people for sure.
Reviewed June 10, 2018
My mother is almost 91 years old and she can’t get around. The home nurses sent a sales guy here and we bought the Bruno stairlift from him. He was great. He did the installation and everything for us. We got the straight stairlift and it’s a little bit tight but we wanted the thing to help my mother get up and down the house. So, we had no choice. It’s also jerky every once in a while. But so far, I’ve been happy with it and I would recommend Bruno.
Reviewed June 10, 2018
My dad has Parkinson’s and it was getting tough for him to walk. He’s got the gait in his walk and to keep him at home, we got a Bruno stairlift. We had a gentleman that stopped and talked to us about it and then came in a couple of different times measuring and taking pictures. He was fantastic. The installation went great. We had a curved stairlift installed and the installer thought it would take more time than it actually took. He got it done in half a day to three quarters of a day, ahead of time from what he told us it would be and it went well.
I own a restaurant on Main Street in Cherokee and my dad lives in the apartment on the top floor. So, it goes up around the curve, up around the curve, and up. So, it’s a big one. The installer said it was the biggest one he’s ever put in. It has to have extra charging station on the middle of it because of the length of it. I really like that it’s so much safer for my dad. Before, he had a lot of trouble at each landings where there was nothing to grab on to. There was no railing or anything. With Bruno stairlift, it takes him all the way up. So, I don’t have to worry about my dad going up and down the steps.
Reviewed June 10, 2018
Debbie’s son is unable to ambulate independently upstairs, so they needed a stairlift and we are the ones paying for Bruno Independent Living Aids through Clock Mobility. Bruno was more cost-effective and our interaction with their salespeople was wonderful. Clock Mobility was very easy to work with. We had the straight stairlift installed and it fits very well into the stairwell. They also showed Debbie how it worked. Also, the lift seat made it more convenient to have it on their stairs. The other quote they got was only for the curved stairlift which would it stick out in the room. The seat wasn’t completely manual to lift, which was a bonus when we were comparing the two stairlifts.
Reviewed June 10, 2018
I needed a stairlift for my wife. I checked around a couple of other different places and Bruno's was the best, so I purchased from them. Their sales rep came to visit and it was very good. The gentleman that was here knew what he was talking about and explained everything good for my wife. I got her the straight stairlift and it fits our stairs. We don't have enough room for the wrap around one so that was what we got. When it was installed, the team that came out was very efficient and didn't take long at all. They also told me how the stairlift works and how to turn it on and off. The stairlift is a big help to my wife who had a hard time in getting up and down the stairs. I've also told a couple of other people I know about Bruno.
Reviewed June 10, 2018
My mother’s legs got very bad and she started falling so I went to the medical supply store that was closest to my house. It’s in Stony Hill and they had Bruno Stairlifts. They’re a good store and I know they have good stuff so I took what they recommended. It was the owner of the store who came and showed me everything. The stairlifts are both straight. One has six steps and the other has seven steps. We have two different levels so my mother can get from floor to floor now.
The two installers were great and very good. The first one was the bigger lift with the motor weighing a hundred pounds and Carlos, the original installer, got somebody with him on that one. The second lift was smaller so it wasn’t as heavy so he did that one himself. When he came back with the second one, he worked on adjusting the first one a little bit. Originally, she was facing the kitchen door and we have to be able to get her out into the living room so he did a 45 degree adjustment which was good since it made it easier for her to get out. Luckily, that was the bigger lift of the two so it could be adjusted. The smaller one cannot.
I had a service call when it started to have some groaning noises a couple of weeks ago so Carlos came from the store and he had to tighten something but that’s the only problem that we had with it so they’ve been a lifesaver and we’re happy with Bruno. I knew the stairlifts were gonna be expensive but it's a necessity. If we didn’t have those, my mother would be in a nursing home. It’s keeping her at home which is where she wants to be.
Reviewed June 9, 2018
I went to the veteran administration and they checked me out and decided I could use a stairlift. I got a curved stairlift and it fits very well in my stairwell. The installation took about four hours and I was given a demonstration of how it worked. I'm very much satisfied with my Bruno stairlift. I’m 92 years old and it makes it easier for me to go up and down the stairs.
Reviewed June 9, 2018
I lost both of my legs from the knees down and they’ve been gone for about two years now. We’re still waiting for prosthesis. I was in the family room for the last two years and it is down three large steps and the upstairs is about 12 steps and I can’t go from one level to the other without the stairlift. Somebody recommended Bruno to us and the people that put it in were fantastic. A little old man and a lady came here one night and they put the stairlift in. So far, it's good. It’s the only way I can go from the family room up to the rest of the house. Without it, I couldn’t do that. So far, my favorite feature is the small one on the third or three steps because it’s handy. I can very easily get over to it.
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