Black & Decker Reviews

I cannot believe that Black & Decker has been so incredibly awful with customer service. I first sent an email with pictures of a defective heat pad and never received anything back from them. Then we reached out to the corporate office, that pawned us off on another vendor, which we cannot get a hold of anyone. This is just so wrong.

This is the worst corporation of ever dealt with. No wonder why they have a one-star review here. They sell shoddy products and then expect you to go through hoops to get it fixed. I would never recommend this company to anybody ever.

I recently purchased a coffee maker for my mom for Christmas. The container that holds the coffee basket broke, and the spring came apart from the unit. I reached out to customer service, which is horrendous. I sent 6 pictures and explained the situation, and they closed the case, telling me the basket is not covered. If they had looked at the pictures, they would have seen the part I was referring to. I emailed back explaining and asked them to please look at the pictures. They responded and told me I now need to submit a video, not a picture. The coffee maker is not at my residence because it was a gift, and I already shared images of the broken piece. To this point, there has been no response back from them. I wouldn't recommend buying their product because if there is an issue, you won't get a resolution.

I installed 2 ACs last year, at the time of installation also one of the AC was not cooling enough and we asked for change, since it was just installed. That did not happen. Now I have complained that the AC has no gas and one technician visits and says we have raised the complaint been more than 48 hrs and the call does not connect and after 30 mins wait even if an executive picks the call he says we have forwarded it to the concerned department. They do not understand high priority, I had requested again and again that it's a terrace room and we cannot sleep due to the hot weather in Delhi. They cannot provide a simple service of refilling the gas. Forget any major complaints. NOT RECOMMENDED AT ALL.

Completely unacceptable customer service and dust buster products (which I have bought for decades). The quality of both deplorable. After having a dustbuster one month, stopped charging. I contacted customer service and went through a round of 45 emails, over a week and half, while homebound, just to get a replacement. I will never buy a B&D product again.

Black and Decker coffee makers- Don’t buy them. Customer Service is awful. Replacement parts not even available. Trying to buy replacement lid for my stainless steel coffee carafe but told they don’t have that available nor do they have the whole carafe for purchase. Was told to go to Amazon/ not available there either. So now forced to buy a whole new coffee maker. Also, can’t even speak with an American call center, foreign only even when you call the American call center number. STOP out sourcing Stanley Black and Decker! Won’t ever buy your products again!

I own a Black & Decker BEV cocktail maker, model BEHB101, that failed after about a dozen uses. After researching the issue, it appears that the internal pump has failed and that the pump itself cannot be replaced. The unit is shot. This is known to be a common problem with these units as the pumps utilized are not durable enough for the task at hand and fail often. I am out of the warranty period but like I said, I've used this thing like 12 times because it is located at a seasonal property that I don't get to as often as I'd like. I feel as though Black & Decker should stand behind their product since it was hardly used but they don't want to hear it. If you are interested in purchasing a BEV cocktail maker, I recommend staying away from the less than durable Black & Decker unit and purchase a Bartesian cocktail maker instead. On top of that I have about 30 misc. cocktail pods I can't use - at about $4 a pop. Nice...

Black & Decker 12 cup coffee maker is 5 months old and has failed. The on/off switch is stuck in the off position. In the trash bin that rubbish goes. Nevermore... Sayeth the raven.

Re: Black & Decker vacuum BDLCE101. I had new carpet installed. I brought a sample of my old carpet to match new carpet quality before I bought the carpet. It not much higher than old carpet, was, a bit fluffier. None of door need to be adjusted-shortened to accommodate the new carpet-pad height. I can still vacuum but great difficulty, afraid running it at too low a level will wear out carpet quickly. I need to adjust the height a bit to make vacuuming easier but not part of the design. Nowhere in manual did it say there was no adjustment, or only worked on very low pile low quality carpet. My other vacuum I did not need to even make an adjustment, went over carpet no problem. Poorly made.

Bought a $30 coffee maker at Walmart four months ago. It stopped working today. I will see if Walmart will gives me my money back tomorrow. I doubt if I kept the receipt. It was good while it lasted.