Black & Decker Reviews

I bought a Black & Decker drill that came with a battery and charger brand new from Amazon. Within the first 14 days I hope issues with the Chuck on my Black & Decker drill not holding the drill bit while I'm drilling and slip out. I reached out to Amazon and it wouldn't take the product back because unfortunately this was a birthday gift and I threw away the box. I reached out to Black & Decker and they said they weren't able to assist me cuz it hasn't been 30 days yet. I waited 31 days called Black & Decker spent 1 hour and 20 minutes on the phone with them. I sent in a copy of the receipt at my family member provided after they purchased the drill for me sent pictures of the bottom of the drill top of the drill to show there wasn't any damage of it since the all the details on the battery with the manufactured date on both the battery and the drill. The purse on the phone said they would be processing the exchange.

I cannot believe that Black & Decker has been so incredibly awful with customer service. I first sent an email with pictures of a defective heat pad and never received anything back from them. Then we reached out to the corporate office, that pawned us off on another vendor, which we cannot get a hold of anyone. This is just so wrong.

This is the worst corporation of ever dealt with. No wonder why they have a one-star review here. They sell shoddy products and then expect you to go through hoops to get it fixed. I would never recommend this company to anybody ever.

I recently purchased a coffee maker for my mom for Christmas. The container that holds the coffee basket broke, and the spring came apart from the unit. I reached out to customer service, which is horrendous. I sent 6 pictures and explained the situation, and they closed the case, telling me the basket is not covered. If they had looked at the pictures, they would have seen the part I was referring to. I emailed back explaining and asked them to please look at the pictures. They responded and told me I now need to submit a video, not a picture. The coffee maker is not at my residence because it was a gift, and I already shared images of the broken piece. To this point, there has been no response back from them. I wouldn't recommend buying their product because if there is an issue, you won't get a resolution.

I installed 2 ACs last year, at the time of installation also one of the AC was not cooling enough and we asked for change, since it was just installed. That did not happen. Now I have complained that the AC has no gas and one technician visits and says we have raised the complaint been more than 48 hrs and the call does not connect and after 30 mins wait even if an executive picks the call he says we have forwarded it to the concerned department. They do not understand high priority, I had requested again and again that it's a terrace room and we cannot sleep due to the hot weather in Delhi. They cannot provide a simple service of refilling the gas. Forget any major complaints. NOT RECOMMENDED AT ALL.

Completely unacceptable customer service and dust buster products (which I have bought for decades). The quality of both deplorable. After having a dustbuster one month, stopped charging. I contacted customer service and went through a round of 45 emails, over a week and half, while homebound, just to get a replacement. I will never buy a B&D product again.

Black and Decker coffee makers- Don’t buy them. Customer Service is awful. Replacement parts not even available. Trying to buy replacement lid for my stainless steel coffee carafe but told they don’t have that available nor do they have the whole carafe for purchase. Was told to go to Amazon/ not available there either. So now forced to buy a whole new coffee maker. Also, can’t even speak with an American call center, foreign only even when you call the American call center number. STOP out sourcing Stanley Black and Decker! Won’t ever buy your products again!

I own a Black & Decker BEV cocktail maker, model BEHB101, that failed after about a dozen uses. After researching the issue, it appears that the internal pump has failed and that the pump itself cannot be replaced. The unit is shot. This is known to be a common problem with these units as the pumps utilized are not durable enough for the task at hand and fail often. I am out of the warranty period but like I said, I've used this thing like 12 times because it is located at a seasonal property that I don't get to as often as I'd like. I feel as though Black & Decker should stand behind their product since it was hardly used but they don't want to hear it. If you are interested in purchasing a BEV cocktail maker, I recommend staying away from the less than durable Black & Decker unit and purchase a Bartesian cocktail maker instead. On top of that I have about 30 misc. cocktail pods I can't use - at about $4 a pop. Nice...

Black & Decker 12 cup coffee maker is 5 months old and has failed. The on/off switch is stuck in the off position. In the trash bin that rubbish goes. Nevermore... Sayeth the raven.

Re: Black & Decker vacuum BDLCE101. I had new carpet installed. I brought a sample of my old carpet to match new carpet quality before I bought the carpet. It not much higher than old carpet, was, a bit fluffier. None of door need to be adjusted-shortened to accommodate the new carpet-pad height. I can still vacuum but great difficulty, afraid running it at too low a level will wear out carpet quickly. I need to adjust the height a bit to make vacuuming easier but not part of the design. Nowhere in manual did it say there was no adjustment, or only worked on very low pile low quality carpet. My other vacuum I did not need to even make an adjustment, went over carpet no problem. Poorly made.

Bought a $30 coffee maker at Walmart four months ago. It stopped working today. I will see if Walmart will gives me my money back tomorrow. I doubt if I kept the receipt. It was good while it lasted.

Terrible dishonest company!. My Vacuum is under warranty and Black & Decker will not send a replacement. They want me to pay to have it fixed. What a JOKE!. Also their call center is ALL Foreigners that answer the phone with BAD English!.

I really like this product, it’s easy to use on certain projects. And being that I’m older, it can be hard, but these products are easy to use. Thank you, my husband loves these products also and we have products that have lasted us years.

I purchased a B&D portable ac/heater combo in 2024 from Amazon. The ac unit started blowing warm only after 8 months of service. Yes, I troubleshooted nothing worked in the quest for cold air. So, I waited for the cold months to come about. I thought to myself, at least I can still use the heater on this unit. Wrong! Again. Long story short, it roasts you during the summer and freezes you during the winter. This product was a total letdown. Quality products from B&D seems to be an outdated concept. If you like to gamble with your money and lose it. Buying products from this company is like rolling the dice. Unfortunately, I came up snake eyes. Getting a refund would take an act of congress.

I purchased a Black and Decker coffee maker and after 2 months it stopped working. I called customer service for help and after we tried a few different ways to fix it, I was told to what to do to get a replacement. I cut the cord and took pictures of the number on the plug and received an email on August 19, 2025 that they received all and gave me a transaction #. Sept. 25, 2025 I have heard nothing and when I called to inquire, was told they were a new company and I had to resend everything to a new address. Not acceptable, I feel they are just giving me the run around so they don't have to replace my defective coffee maker. I will be contacting Consumer Affairs and the BBB. Ridiculous that they can't find anything on my coffee maker! I will not buy any more Black and Decker products.

That one star is shared by product reliability and customer service. Both are equally frustrating. The hand held dustbuster. I was a loyal customer. But within the last two years the dustbuster would work for 6 months and then would no longer charge. I paid for 3 of these. When I had problems with the third one I contacted B&D customer service. They sent me a replacement but it would not charge at all. I contacted them again and after a month of excruciating back and forth communications, they sent me another replacement. And guess what -it would not charge either. I am done with B&D products. Plus I never want to deal with their customer service.

I recently bought a 4 slice toaster from CTC. l must say this is the most laughable piece of junk and l was fleeced for 80 bucks. Must be the variety toaster, one bagelized, one burnt, one undergone and one dried out. You robbed me. What an embarrassment B & D.💯 Refund would be nice.

Worst customer service ever. Found no solution to honor me a warrant after barely having a rice cooker for 2 months, stopped heating and this lady was on the phone with me not being helpful at all, or offering any solutions basically told me I couldn’t do anything about it. Never seen a more horrid customer service. Truly disappointed.

I ordered a food processor from Amazon $45, what a piece of JUNK! It's all plastic. Won't last long. My god the “silver” part on the front with the buttons is JUST A STICKER! B&D used to mean quality, have a B&D toaster oven still works great 15 years old. The quality in these products is GONE now. Pay more for a better brand! Not even shipped in cardboard box now! Left it in the rain in cheap, thin box. I won't ever buy B&D again!

Trash brand from a trash company. We bought a weed trimmer, the battery was toast within two years and they stopped supporting the model (both battery and tool) the year after. Toaster? Half the coils undercooked, the other half overcooked for uneven toasting and frequently burned toast, from day one. A TOASTER. Family bought a B&D drill for a group project, overheated on the very first use...screwing the correct new screws into good light wood. What kind of drill can't drill and toaster can't toast? Black & Decker ones. I wouldn't be surprised if their hammers broke against a block of foam and their sawsalls couldn't handle styrofoam. If you want cheap, you'll get it, but not cheap enough for the performance you will receive in return. Save your money and use it on something that will, at the very least, do the job the tool is supposed to do.

The worst customer service I’ve experienced in several years. After encountering a problem with an order, I called B&D numerous times and even spoke with a customer service “supervisor” to no avail. She actually told me she had no idea why the warehouse and the cs center systems weren’t syncing correctly after 3 business days! I would NEVER do business with this company. BEWARE!

Bought a leaf blower/sucker back in March. Bag ripped after 3 uses. Asked for a replacement bag and they sent a whole new leaf blower/sucker. The second one didn’t work at all. Tried the bag on the original one and that one didn’t work. Sent a video of it not working and they sent me ANOTHER one. 3rd one received and it does not work. They want me to send another video of it not working. Such a shitty company who doesn’t care about customers.

DO NOT BUY A BLACK & DECKER!!! If you have a problem with your item, good luck having customer service help fix it. I purchased a microwave & could not turn off the child safety lock. I called customer service & their troubleshooting suggestion did not help. So they asked me to inconvenience myself by asking me to send them a video, proof of purchase, model, etc.. I did that but never heard back from them! I emailed them every other day asking when I would get help but never heard back! I was forced to return the microwave since it was obviously defective. I understand that there will be problems but if it's taken care of in a professional timely manner, it's okay but you won't hear back from them if you have a problem. Buy another brand & save yourself some time & frustration.

There are many things we like about the Black and Decker Combination Toaster Oven and Air Fryer. We like the depth, allowing us to bake a 12-inch frozen pizza which the Black and Decker Toaster Oven by itself didn't allow. However, the Air Fryer control is a one-temperature device, so if the recipe calls for 350 in the air fryer for 10 minutes and 400 for another five minutes, this isn't possible. If you want to use different temperatures than the pre-set one, this is not the unit to buy.

I purchased a .9 cubic portable washer, and when I first opened it and set it up, nothing happened. It filled up with water and wouldn’t drain and had a terrible burning smell. I was extremely upset because I had saved to get this particular one because of all the ratings I immediately reached out to Amazon who told me to reach out to the manufacturer. I called and submitted a helpdesk request online and received an email back promptly. I was literally in tears because of the fact that I didn’t know what I was gonna do. I wanted this so bad I explained the situation to an amazing lady named Barbara **, who not only replaced my washer, but followed it through from the beginning to the end I will be exchanging out on my appliances to only. Black and Decker, Barbara went above and beyond and is truly an asset

BAD IS A GOOD START ON THIS. I bought a product in a store near me. It was ideal to use as it was a toaster oven. 4 months after purchase it went on fire one day. That was a surprise. I did call B&D and they said it would be refunded and they would send me a new one. They would also send the FedEx box to send it back to them as there was some issues with this toaster oven.

Black & Decker model BPACT14HWT portable air conditioner would run for about 2 minutes and then shut down. Coming from 50+ years of Field service I was able to determine the exhaust blower fan wheel disintegrated. Tried to find replacement and it is not a common size and had to contact B&D customer service. After several weeks of "please send this info" and then send copy of purchase receipt. Then they said, "We don't sell any internal parts and just go to your local hardware store". Customer service is not a term I would use in reference to them!! I will never buy another Black & Decker product again!

So far my wife and I have purchased a total of seven Black & Decker products and have only had one small problem. The charger for the stick vacuum we bought was bad out of the box so my wife called customer service and they are sending a new charger, no problem. We have a portable air conditioner, two power drills, a weed trimmer, a palm sander, a tree branch trimmer, and the stick vacuum. We love every one of them. They've all been a lightweight, excellent solution to help simplify chores we find more difficult as we get older. The quality has always been great and we feel they're a good investment for the price. I don't expect any product to last forever but my first Black & Decker was a cordless drill I bought 10 years ago that I've honestly abused and it still works like new. My wife is raving about her new stick vacuum and that makes us both happy. No complaints here. James **

Do not buy a Black & Decker product. I bought an air conditioner last year from Amazon, purchased the extended warranty with it. My unit quit working at the end of June. I contacted black and decker, they told me to ship my unit to them. Stated that after they received it they would send out a new unit between 2 to 3 weeks later. They received my unit on July 12th. Have tried repeatedly to contact black and decker trying to find out where my new unit is. I am always told that that branch is having phone problems. They will not send me a new unit, or issue a refund, or even send my old unit back. Amazon won't issue a refund because it fell under the manufacturer warranty. DO NOT BUY THEIR PRODUCTS! They are frauds.

I purchased a stick vacuum and when I opened it the head unit did not turn. I contacted customer service and they were very thorough as to what my issue is and what they could do to make it right, I told them I would be willing to return the unit to them for repair or replacement but they went ahead and ordered me a new one that arrived at my home in about a week. I am very happy at how the customer service person spoke with me and handled the entire process. I would have no issue at all purchasing again from Black and Decker with this type of customer service. They are a breath of fresh air in a society of corporations that think all you are is a number. Thank you again.

What is said here is true. We had the portable washing machine for a year and it worked fine until the drainvalve most likely broke due to what the technician said was "wear and tear". Customer support is NON EXISTENT! Buy at your own discretion. Once an appliance is broken, you are on your own.

I bought a Black + Decker portable air conditioner from Amazon 6/5/24. On 7/28/24 it totally stopped working. I checked all the troubleshooting suggestions in manual nothing worked. I called Amazon about it, they gave me the phone number that was for small appliances and when I emailed them about it gave me a number that connected with a emergency alert company. I redialed it and it was the same company. Today I recalled Amazon and was told that number has been out of service for two months. I will never buy any large item online unless it is from Home Depot or Lowes, they are great when something you buy has a problem.

Great products but very poor customer service. As much as I like their products, I will not buy another item from Black & Decker for two reasons: 1) bad customer service; 2) unable to get parts. There is enough competition that other companies will get my money.

I bought a 60V hedge trimmer a couple years ago. The battery won't charge don't know if it is the charger or the battery. Bad and Despicable says, "So sorry we don't support that 60v line anymore!" My LAST B&D anything. No help, no suggestions, so sorry!

I received a Black + Decker 20V MAX Lithium Sweeper and 20V MAX String Trimmer for Christmas. Two batteries came with the package. One battery worked, one did not charge at all. (Charger indicated faulty battery). I wrote to Black + Decker, explained my situation, and they offered me a one time battery replacement since I didn't have a receipt (Christmas gift). The battery they sent me also was faulty and would not charge. I'm disappointed with the product and would not recommend.

Purchased a product and was a faulty product, had the box plus the unit and they refused to help. It was a foreign man immigrant who did not care to help. Was completely ignored and rude, mind you this was the only person available and there was no higher up than this rude man. I recommend never to purchase any product from this company due to the lack of customer service and respect for customers who have purchased from this company. There are other companies who are exceptional and have way better customer service and customer experience than this.

I bought a handy chopper/mincer about 30 years ago. This little thing is still in my kitchen and works as good as it did 30 years ago. My sister worked for Black & Decker, and I purchased it through her discount that long ago. All I can say is wow!

Received a Air conditioner from them stopped working after 2 months called warranty dept, they sent me a email on what they needed for the warranty. Sent them everything they needed, been calling and trying to find out when they are going to send me a new one and I get nothing but run around. Sent all the info they needed in September of 2023. Haven't received anything yet, bad customer service.

Just like what the title says: I shipped them my AC unit (BPTT10HWTB) in May 2023, and they emailed me with confirmation that they would ship me a replacement unit around two weeks after they received my original unit. I received confirmation that the Warranty Department received the unit on June 1, so the latest they would ship my replacement unit to me should have been June 15. It's August 16 right now, that's two (!) months. There has been a theft, and I'm considering contacting the Better Business Bureau as well as the police in order to attempt to recover my stolen property at this point. Also, it's the hottest time of the year, Black and Decker by withholding my unit has increased risk of heat stroke for all residents in my apartment. TL;DR: Be very careful with interacting with Black and Decker: they literally steal your products back from you.

I purchased a Black and Decker dehumidifier in July of 2022. I noticed in May of 2023 that it was icing up in the back prohibiting it from functioning properly. I called Black and Decker who confirmed this is covered by the warranty and they sent me a UPS label to return it to them for a replacement. I shipped this to them the next day and it was delivered to them on June 1st. Since then, I have followed up by phone and email multiple times with no confirmation on when a replacement can be sent to me. My basement desperately needs this dehumidifier and they refuse to offer any clear information to me. During my last call, the gentleman told me that my only option is to keep calling and escalating this matter. This is extremely poor business practice.