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Black & Decker Appliances
Black & Decker Appliances
Overall Satisfaction Rating
1.46/5
  • 5 stars
    1
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    7
  • 1 stars
    30
Based on 41 reviews that contain star ratings
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Black & Decker

Appliances

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55 Black & Decker Appliances Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 3, 2018

I purchased the steam iron two years ago. Since day one it shuts off while ironing. It seems to heat up and once it is hot it shuts down. I have to keep unplugging and replugging to keep it going to iron anything. Ironed a tablecloth and had to unplug about five times to finish. It is a nuisance because it is not obvious when it shuts off so I have to keep checking. If I knew how to override the sensor I would.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

The first time I used it to toast a bagel. I had just removed the bagel and the glass door exploded into hundreds of pieces. I didn't realize glass flew into the butter and cream cheese until I bit it.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

Purchased the 4 slice Black and Decker Toaster on July 17, 2017 because of the name and price was good. On Sept. 25, 2018 the 2 left sided slots got stick with 2 slices of bread inside of them. Smoke came raging out and the smoke filled my kitchen, dining room and living room with thick smoke. My family and I have been cleaning for 2 1/2 days trying to rid my home of this burnt toast smell. The smell has lessened a little but still reeks. We are seeking the help from a professional emergency service company to come and see if they can rid my home of this awful smell. After this incident we have used the internet to see if anything like this has happened in the past with this toaster and sadly it has and always on the left side of the toast.

This is awful and customers need to be warned that this could happen and this toaster needs to be taken off the market. I'm not sure what the cost will be to fix this problem but it involves a custom built wooden kitchen cabinet which the toast sat under, extensive carpeting in the house plus a couch and love seat that all need to be cleaned or replaced! Plus the cost of the service company and a Hepa filter air purifying machine. My home owner’s deductible is $3000.00! Very sad experience with this 4 slice toaster!

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Rated with 2 stars
Verified Reviewer
Original review: Sept. 21, 2018

After 2 months, the automatic shut off quit working on my kettle. Buyer beware. I wasn't allowed to return it to the place of purchase. There were shipping costs to mail the appliance's cord/plug across the country. I had to include a $6.00 cheque to cover the shipping costs of a new kettle back to me. Too inconvenient. Why should I have to incur additional costs because their product broke down after only 2 months?

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Rated with 1 star
Verified Reviewer
Original review: July 30, 2018

I just purchased a rather expensive B & D Edger Trimmer. The 40v Lithium Battery has not charged after two days in the charger. The red light continues to blink and the green charge indicator stays on one light, never progressing to 3. I looked it up and found that I am behind a seemingly endless line of similar complaints for which the company either ignored and simply replaced the item with yet another non-functional item. The fact that they have been getting away with this for so long is astonishing.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2017

I bought this battery-operated B & D Strimmers GLC3630L20 about a year ago and was so thrilled with it that I wrote to B & D complimenting them! It does everything except make tea! However, now that I want to change its spool and line I have considerably changed my tune! How can such a worldwide, reputable company NOT have a Customer Satisfying process for buying their accessories?

I contacted Head Office and spent the rest of my day phoning recommended retailers, unsuccessfully, to get a replacement spool and line. The best response that I can get is "we'll order a B & D spool & line for you - but the postage/shipping will cost more than the product!!!” Surely B & D should have accessories available at a central point - maybe in each country - with a pre-arranged postage/shipping agreement with a courier company - that would facilitate Customers who want to buy accessories and pay an agreed, reasonable fee for postage/shipping?

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 18, 2017

I purchased a Black & Decker cordless power screwdriver/drill product #BDCS40BI, a small simple tool. When I looked in the instruction manual it said nothing about how to tighten the bits (that come sealed in the package with the tool). It only shows to put the bits into the hex spindle (DUH) with an arrow pointing in in the illustration, but the bits are very loose and just fall out, much like any other drill that you have to then tighten down the bits, or it isn't usable. I studied this drill and found nothing that tightens the bit. I emailed the address that was given on the instruction manual (and their site online) but the emails kept returning - no such email address.

I called the service number they give to ask any questions or have a problem and this older lady (I think - cause I'm 75) didn't know WHAT I was talking about though I used all the correct terms for the parts and product that's in the manual. After hemming and hawing while reading the same diagram and instruction manual she said she had no idea what the answer was. I sent an email to an address that she gave me (a week ago, and it was never answered). This is just the simplest of power tools, and if I can't get an answer for that - what about the bigger more complex tools?? This also will be posted online and my Facebook page.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 24, 2017

So when you have a piece of your food processor that comes apart that breaks off in the center of the plastic you contact Black & Decker. However, apparently they won't replace it because it's out of warranty. It's only 2 years old and it replaced another one with a defective disc. Not looking at the fact that this broke in a place it should not have broke. I do not recommend Black & Decker. This is the second one they would have had to replace due to a broken center plastic piece. Defect??? But because they replaced it the first time they said they won't replace it this time. I cannot use my shredder at all. They suggested I buy a replacement for approx $20.

2 people found this review helpful
Rated with 1 star
Original review: April 26, 2017

I own a coffee maker that stopped working while still in the warranty period. Black & Decker has agreed to send a new one but I have to pay the shipping and handling. This is the first time I have heard that for the exchange of a product that is under warranty. I have pay the shipping and handling especially from such an old and reputable company. Never buying Black & Decker product ever again. Very disappointed customer.

11 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: Jan. 27, 2017

It is reasonable to buy. It bakes, broils, toasts, holds a 12 inch pizza and use for lots of things. Only complaint is had to set power level. This oven has preset keys for items like reheat, bacon, with different level by re-punching key.

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Rated with 1 star
Original review: Jan. 24, 2017

This toaster just suddenly quit working after a few years of minimal use. We probably used it less than twice a month, and then only for a couple slices of bread. It looked brand new and it seemed fine, but it just stopped working. It was not dropped or damaged in any way. I have found other Black and Decker small appliances -- a blender, an iron -- to do the same thing. They are not durable. I will not buy any Black and Decker small appliances again.

9 people found this review helpful
Customer increased Rating by 3 stars!
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Resolution response: Jan. 5, 2017

I have had a few problems with a stick vacuum but I was reassured that I would get a new one in the mail. And in which I did and Black & Decker made it all right. Very good customer satisfaction!!

Original review: Dec. 13, 2016

I had bought a Black & Decker 2-in-1 Smart Tech Vac a little over a week ago. Seeing that I like to clean we figured it'd make life easier because it's so light and versatile. It seemed like a great idea but the minute we took it out of the box and went over the manual and used it first time, that's where the problems actually started. First off, we have a toddler and a dog which has a lot of fur. So the fact that the dust bowl is so small was just a minor thing but it's something that wasn't a problem seeing that I do not mind dumping it often. But that was far from the problem. It was the issue that first time dumping the dust bowl and when putting it back into the vacuum, the part that holds the filter that is SUPPOSED to snap back into the vacuum, doesn't actually SNAP all the way back in.

We've tried pushing the chassis back into place and even tried messing with the release vacuum but definitely isn't going totally in. And when using it throughout the week we've had it about 9 times out of ten the filter pops out of the side of the vacuum. And then there is more of a mess to clean up, simply because either this vacuum itself is faulty or it's the model/product itself. And, after reading the manual and seeing that it says not to return product for any reason before reading the manual, and then many attempts contacting customer service thru the website and no reply back to fix this problem.

So I wanted to give this product a chance because the idea of the vacuum is convenient. But then to make matters worse continued to try to make it work and then used the handheld to suck up messes and to find that not only is it got issues it also is pretty much just blowing the dirt and dust right back out seeing that the filter isn't totally secured into the reservoir. That was pretty much the last straw after realizing over this last week that my 8 yr old vacuum that isn't worth $10, which I was using before picks up ten times as much. I'd rather deal with an outdated vacuum that hasn't failed yet. And it's the point. Not everyone has $150 to spend on a vacuum and I don't think anyone who would have this issue with this vacuum would even give it too many more chances to see if it worked. So either my local Walmart sold us a "bad egg" in the batch of vacuums, or simply that this vacuum is just junk.

So, as far as this certain vacuum, unless you enjoy vacuuming up the dirtiest of messes and all to have it blow right back out all over the floor, then this vacuum isn't something I would ever recommend to anyone. After calling the customer service about the issue I only told her a small issue was on phone less than five minutes, I explained how frustrating it is and her answer was that Walmart has a 30 day return policy so her advice was to bring it back. Well sounds like to me the customer service rep really doesn't care that Black & Decker has a unsatisfied customer. Then why should any customer have to go thru such inconvenience. I just want anyone's input who may have the same vacuum and if they have noticed any issues similar to this because this is totally ridiculous!

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 11, 2016

The first two I bought were ok, lasted a reasonable amount of time. But this last one has a door that swings down and is so weak the right side broke after two months! Dumb me didn't save receipt. So little piece duct tape on inside, it worked now 4 months later left side broke. Flimsy cheap made piece of crap. The no door style was so much better!!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2016

Sander br400 - Be careful when buying a Black & Decker product. They are notorious for not having parts for the product after the sale. Their website lists "part unavailable or discontinued." I will not buy another Black & Decker product simply because they do not care about the aftermarket.

5 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Sept. 6, 2016

Bought this product at Walmart about a month ago. It was great at first, but within a few weeks, it wouldn't turn off. Had to take the handheld vacuum just to shut it off. Wife refuses to use it now. I bought it thinking Black and Decker was a good name and my wife really liked it at first, not any longer. A month's use is not acceptable and we will steer clear of Black and Decker from now on. Hopefully this will prevent anybody else wasting their money on this product.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 17, 2016

There are several plastic parts, most of which have broken in the 2 1/2 years of ownership. I do not process firm pieces of cheese, meats or food in general. I have occasionally tried to grate cheese which is a real mess. Mostly I use it to make salsa.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 5, 2016

We bought a black & decker hand mixer for my mom so she could use it for baking. It has a 2 year warranty and it has been almost a decade and it's still working! I love that you can interchange this with beaters and hooks. And because the accessories can be ejected, it makes it easier to clean. My only problem about this is that you have to not forget to unplug when changing accessories. You might accidentally turn on the mixer while your hands are on the accessories.

5 people found this review helpful
Rated with 1 star
Original review: May 31, 2016

When I opened up a live chat on the Black and Decker site I had to give them my email. The employee on the chat was very helpful however within a couple minutes of me giving them my email address my email inbox was quickly filled with spam. This is completely unacceptable and I am very dissatisfied with Black and Decker's notion of good customer service.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 6, 2016

Bought a blender 1 year ago with 2 years of warranty. Blender stopped work and I called the customer service to explain what happened, and hopefully get to use the 2 years warranty services the blender provided. Rachel, a attendant asked questions such, "For how long did you had the blender on for". "I was making a shake, 2 min., 5 min.". She said that the product wasn't meant to be use for more than 1.5 min. continually. That because I used it for 2 minutes continually they couldn't do anything for me.

I found the excuse so ridiculous and nonsense that I couldn't even discuss to her about it. I hang up the phone, and decided to go online and express my indignation towards this behavior. A company that has been for so long in the market treat its customer as if they were begging for changes and trick them as they did is a lack of responsibility to say lying to customer so the warranty is just a piece of paper that doesn't really mean anything. I believe they know how bad quality their products are and they put its rules so they don't need to honor the fake warranty. That a low quality, liar and irresponsible company.

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5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 1, 2016

I just bought a Black & Decker (Model BDASV101) vacuum cleaner and used it today for the first time. It is absolutely the best vacuum cleaner I have ever used in my entire life!!! Why? FABULOUS PRICE; EXTREMELY POWERFUL; BAGLESS; SUPER LIGHT AT 9.1 POUNDS. It is so incredible that I will buy not one but two more of these vacuum cleaners --- one for each floor! Black & Decker you are the best company!!! This company deserves an award for this SUPERIOR vacuum cleaner!!! Thank you!!!

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Rated with 1 star
Verified Reviewer
Original review: July 23, 2015

I purchased a rechargeable Black and Decker lithium halogen spotlight for general purpose and specifically to take on night fishing trips. I bought the flashlight new several months ago and have had it on the charger. I took it out two nights ago and the flashlight didn't work at all. This is the second one I bought because the first one didn't work and I assumed it was a "lemon". Walmart accepted the initial exchange. This time I didn't feel like it was Walmart's responsibility so I called Black and Decker (as indicated on the tag on the flashlight if there is any issue, "don't return to the retailer"). I spoke to the customer service representative Chris and the short of it was that I have to produce a receipt (which I no longer have) and then ship the flashlight to their service center (at my own expense) for their diagnostics and if the product was found faulty they would send me a replacement.

I respectfully explained to him that this is the second faulty B&D flashlight I've had and there is obviously a problem. Honestly the two hours it would take me to go to Walmart, try to research and find the receipt; package the flashlight and charging cords, stand in line at the post office and pay for shipping wasn't worth my time. I paid probably $45 for the light. Not a huge deal, but the fact that I have / had other B&D products, with marginal quality in the past years I will no longer be a customer. Chris was just following policy but I can tell you Black and Decker if you can't empower your customer service people to accommodate the customer when you have marginal products anyway, you will lose customers. I have had B&D circular saws, jig saws, nail guns and I grew up in a family that had Black and Decker products.

I proposed Chris send me a shipping label and I would mail the light and accessories to their center for diagnosis and if they discovered it was a product issue they could send me a new one. He said they couldn't do that. Doesn't speak well to your quality control priorities either. I don't normally go to these extremes to spend time writing a customer complaint, but B&D used to be a good company with quality products. My Dad still has a "steel" B&D drill that he has used since I can remember (almost 50 years). I would love to come back to this site and tell the public that B&D saw this posting and stood by their product. Unless you send me a new light, improve your product quality and customer service, I will no longer be a B&D consumer and will advise any of my colleagues to avoid them as well.

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8 people found this review helpful
Rated with 1 star
Original review: April 13, 2015

Fresh from its box today, I decided to make some delightful fruit shakes using BD blender BX275 but after 30 seconds of using, it suddenly stopped. The shake shall combat the hot summer weather here in the Philippines, but it just made my temper worsen. I thought I could trust a brand like Black & Decker, but no, it is worse than any of the local brands. Now, I have to explain this to my dad. How can a newly bought blender stopped working? But thanks to your reviews guys, I can handle the explanations to my dad that BD produces worthless products. But I still do need explanations on the part of BD people.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 24, 2015

In less than a year after I purchased a Black & Decker microwave oven, said oven quit working. I contacted Midea USA for warranty services. I followed their instructions to the letter to receive a refund. I was told that a form would arrive within 10 days for me to fill out for said refund. 12 days went by and no form. I called again and was told they would send another form. 7 or 8 days later I received the form. I filled it out and sent it to the appropriate address. On the form it said that merchandise refund requests are processed within 10 business days. 14 business days went by and no refund check. I called Midea and asked about status of refund and was told that it normally took 20 business days to process the request. I personally will never buy another Black & Decker product of any kind. Their products are no longer of any reasonable quality. My advise to any potential Black & Decker customer, buyer be extremely aware.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 31, 2015

I have a Black and Decker T0137SSD Toaster Oven and the Temperature Control Knob melted onto the shaft and is no longer working. There is no heat shield between the ovens thin wall and any of the control knobs, which concerns me. Also these knobs are made of plastic. From what I am reading they should be made of heat resistant phenolic to meet high temperature requirements.

7 people found this review helpful
Rated with 1 star
Original review: Jan. 22, 2015

Part broke within 30 days and the company did not even answer phone. I was transferred a number of times to a never ending ringing tone, or left on hold for hours with the same tune replaying repeatedly. Torture to say the least. The company does not seem to support their kitchen products and leaves you out in the cold when you call for assistance. This happened more than once and every time I recalled and told them I had a problem with a kitchen product. The last time I called they gave me a number to call that was an infomercial about winning a cruise to the Bahamas and numerous products.

5 people found this review helpful
Rated with 1 star
Original review: May 2, 2014

First day noticed the motor sounds laboring. It is making smoothies. I've had it for 5-months now. I like the price, glass pitcher and compact size. However the circular seal between pitcher and blade assembly broke. I found only one online site for replacement parts (only one seal left at $11). All parts are expensive compared to other brands (Oster - 22 seal). Why would the Black and Decker glass replacement pitcher cost more than buying a new blender? Doesn't Black and Decker sell replacement parts for their brand? When the seal broke my sugary milk mix seeped into all control buttons. A design with a hood could have protected buttons. Has this compromised the use too? I will not recommend this brand.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2013

I bought a Black & Decker chest freezer a little over 2 years ago (and yes haier also does black and decker). I came home from work one day to find my garage fully engulfed in smoke. I called the fire department and they determined the motor from the freezer started the fire, and had done over $5,000 worth of damage to my home. This was just over a year ago, and I am still fighting with them. I called the customer service line, talked to many reps, managers, agents, etc. After months of talks they put me thru to their insurance company, who contacted the manufacturer in China.

They denied my claim because I could not ship the freezer to China!!!! Never mind I had the fire report, pictures of the freezer where the fire started, and countless other documents to prove their freezer started the fire. This is disgusting! They just now sent me a replacement freezer, that was even smaller than the one I had. Then they had the audacity to send me a letter in the mail with a recall for my particular freezer that said unplug immediately it may ignite. Really? This had me to the boiling point. I am in search of an attorney. I know it's not much money to some, but it's a lot to me. I have to scrape every penny, and they should have to make this right. 5,000 is nothing to them. Sometimes it takes a mouse to bring down the mountain.

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12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 25, 2013

Just bought this new coffee brewer 2 months ago. The unit is a bad design, it will dump brewing hot coffee all over the counter. This happens because the basket that holds the filter tilts as the urn is pushed into the maker. This has happened about 10 times. No matter how careful you are, it will still happen. I've had this happen on other brewers but that was because the basket had grounds in it and plugged up a small hole. This brewer is a complete bad design and will probably end up starting a fire.

Every time I use it, I'm really careful how I set it up to brew. It can make a real mess on my counter. There is no serial # on the unit, just BLACK AND DECKER'S NAME. I have bought the name Black and Decker since the '60s. Over the last 10 years, the quality has gotten worse and worse. You think the company would address these complaints, BUT IT LOOKS LIKE THEY ONLY CARE ABOUT THE ALMIGHTY DOLLAR.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 16, 2013

I purchased a B&D 32 volt cordless trimmer from a big box home improvement store. A few months later, I attempted to find a second battery for the unit as the charger is designed for two batteries. I discovered that the trimmer had been discontinued and B&D no longer manufactured (provided) batteries. I understand that certain models of equipment are discontinued but with cordless units, the batteries should be available for at least a couple of years. Batteries go bad and this makes the unit worthless. I contacted to B&D customer "service" and they were completely uninterested in helping. I would steer clear of B&D at all costs unless you have lots of extra money to throw away. BTW, the battery pack I have appears to be bad now after only two seasons.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 3, 2013

I store my large electric skillet in the large pantry. I heard a loud boom and couldn't find what it was until making supper that night. I went into my pantry and glass was everywhere. The lid to the skillet was broken, lying in the skillet with glass everywhere. It just exploded into little pieces like a windshield.

5 people found this review helpful
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Black & Decker expert review by Rosemary Avance, Ph.D.

Black & Decker is an American manufacturer known for power tools and other home technology. It was founded in Baltimore, Maryland in 1910 and today manufactures a variety of products. Black & Decker Home is a brand of home appliances owned by Spectrum Brands. You can buy Black & Decker cooking appliances, coffee and tea makers, blenders and juicers and more on the brand’s website and at Wal-Mart.

  • XL Blast™ Drink Machine: This model features a 650W engine and a 72 ounce capacity blending jar. It also has a four speed digital control panel and preset functions for margaritas, daiquiris, shakes and smoothies. It costs about $60.

  • FusionBlade™ Digital Blender: This option features a four function automatic digital control and a 700W engine. It comes with a 20 ounce mini blending jar. This model costs about $50.

  • FusionBlade™ Personal Blender: This mini machine is perfect for individual beverages and comes with two 20 ounce blender jars. It has a 275W motor and costs $30.

  • PowerCrush Multi-Function Blender: This option has a 700W motor and 12 functions. The glass jar holds six cups, and you can swap it out for a mini blending jar. This blender costs about $40.

  • Product warranties: Black & Decker offers two- and three-year limited product warranties on its blenders. Be sure to register your product on its website.

  • Best for: people on a budget and those who need a basic blender.

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Rosemary Avance, Ph.D. ConsumerAffairs Research Team

Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

Black & Decker Appliances Company Information

Company Name:
Black & Decker
Website:
www.blackanddecker.com
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