Black & Decker Reviews

The Black & Decker large skillet I ordered a couple of months ago is very light and flimsy compared to my old one. When it arrived, I noted it had been made in China. Had I known, I wouldn’t have bought it, as I try to avoid purchasing Chinese- made products. (I believe KitchenAid products are still manufactured in the U.S..) About a month later, one of the screws from the legs fell out causing the skillet to wobble badly. As long as Black & Decker continues the practice of using cheap Asian labour, it’s unlikely I’ll be buying products from this company in the future.

So I bought a dustbuster at our local Walmart. Before I could use it I became very ill and when I finally opened the box I realized there was no charger inside. Happy that I still had my receipt, I went back to Walmart. They refused to take it back. This isn't the first time Walmart has done this to me. It was beyond the time for returns but the unit was obviously brand new never used. I came home disappointed, frustrated, and once again vowing to never shop at Walmart. Let me stop and say that I have owned many Black & Decker products throughout the years. I've never had a problem. They've always excelled in whatever they were purchased for.

It's a bunch of crap the company can't stand behind their products & make parts available to purchase!!!!

My husband and I have been married for 33 years. When we were in year one of marriage, a friend shared her love of her mini chopper. My husband purchased one for me as a Christmas gift. I STILL use it and it works great. It’s easy to complain when something goes wrong, but this Black & Decker mini chopper has gone above and beyond!! Very impressive.

Black and Decker toaster oven is great. I can toast, broil or bake. It’s easy to clean and last well and also good looking appliance. I highly recommend the Black +Decker brand and it lasts forever. You won’t regret getting this brand.

The gift card was stolen and they refused to give me my money back. Would never use again or recommend to anyone ever! This is ridiculous that customer service doesn’t care about any of this and expects that we have to lose money for their hacks!

This review is for the poor, outsourced customer service, nonexistent 1 year warranty, and my bad experience with BLACK+DECKER EM031MB11 Digital Microwave Oven. Purchased on Jun 14, 2021 for $108 on Amazon. I knew I should have returned this microwave the first day I got it. This microwave causes a lot of condensation/water drips upon microwaving anything, wet or dry. The water drips are a problem as it covers the top, dripping into the food, and forms from the inside section of the door. It's also a pain because you are required to wipe it clear within every use, otherwise it starts to develop bad smells as you wait for the drips to dissipate.

This is the best hand-held vacuum that I have ever purchased. It is small and easy to handle, store and use. The design of the wand makes reaching into those crooks and crannies easy and the power pulls all the debris out into an easy to open, empty and clean chamber. It is equipped with a lithium rechargeable battery that keeps it ready when you are. Having the right tool for the job make every man a pro. This is the right tool for cleaning the car, the stairs, and all of the other places the upright will not reach.

Great cordless vacuum cleaner, easy to charge and use. Lightweight and convertible to compact size. I bought it on Amazon and it was very affordable compared to several other brands. The charger charges the battery very fast. The charge stays for 40 mins on high speed mode.

Product number BESTA510, this was a great trimmer with lots of power; however it barely lasted one season. I purchased it a year ago and it worked through last summer and fall, however when I plugged it in for the first time this spring I got zero response from pulling the power trigger (and yes, I checked the power supply). To make things worse, the "certified B&D service centers" are a joke so trying to get this thing fixed is a major hassle.

Outstanding, never a problem. Works perfectly every time. Cooks completely. Easy to clean. Looks good in the kitchen. I can't recommend Black & Decker's model #EM925ACP-P1 more. Completely satisfied???.

Nice Size so cleaning the inside is easy and fits easily under my upper cabinets; often just one button for a one, two or three minute time command; has a turntable for even cooking; black design goes with any decor.

Great price for the size and wattage of the microwave! Works well and cooks evenly! I bought this a year ago from Kohl's and it was less expensive than the competition. I did have to request the spinner device for the turntable. Must have been lost in transit. All good though! They gave me a whole new machine! Love Kohl's.

I purchased a Black & Decker Pressing Iron (for clothes) Model CR15X 120V-60Hz, just last month at Target. This iron is not safe because the "retractable cord reel button" is on top of the handle (not in a safe place). When I'm ironing clothes, I accidently touch the button and the cord automatically retracts and frightens me, it could also cause me to get burned by the hot iron when I panic. I want to returned this iron and buy a better one but unfortunately, Target is not giving refunds at this time, due to the Coronavirus Pandemic and I can't find my receipt. Just saying....

I had no idea that I had so much junk on my carpet after running this vacuum cleaner over my stairs once. This is after using my old vacuum that I have since discarded. Less sneezing, and my carpet looks like a carpet again. :)

Very easy to use, across the bare floor and carpet. I like that it has the hand vacuum that comes off of the front, very handy. The vacuum has good good suction with the roller and the brush. The Hand Vacuum also has very good suction. This is very easy to clean. The cover comes off of the hand vacuum where it can be emptied. The filter is washable. Just rinse and let it dry. This is also cordless. Don't have to worry about tripping over a cord or plugging it in to a wall socket when cleaning. Only to charge it. I would purchase this again. Easiest vacuum I've ever bought.

They meant it literally. This item should be recalled. Mine was on the counter under the cabinets. Those wood cabinets might have caught fire.

Called Customer service, and told them there was an issue, product not working. They said to look on the prong of the plug and read off the numbers on the prong. After that they said to cut the plug off and take a picture of the prong with the numbers showing and email the picture to them for replacement. Sent the email with the photo within the hour of conversation.

The microwave these few years are too light and frail and need durability brought back 'cause there are plenty folks to, go around who will buy them. Let's face it. They come in handy in many way I know.

We bought a Black & Decker mixer. Used it twice and it was finished and because it was outside the warranty they just said, "Oh well it happens." Just a bunch of junk and not the first Black & Decker product we have that has failed either. I will never buy any Black & Decker product ever again.

I broke the leg assembly but it's not a replaceable part.. So I'm not very happy as I have to glue the grill leg. I don't want to spend 50 dollars on a new grill. I am very happy on using the grill. It heats up evenly.

Waste of $50! Tried making a simple smoothie. It would struggle for a fraction of a second then stall. I had to remove the lid and stir down at least seven times. The smoothie button is useless. Don't buy this worthless machine!

I brought Black & Decker blender with chopper and grinder BX3600, and I came to know that this is one of the worst experience I had. In every use at the time of operation lid is getting removed automatically from jar. So I believe there is an issue and it's not a successful model of this brand, henceforth will not recommend to my friend, colleague and others. Thanks.

Almost caused a fire: We have only had the toaster oven for 2 years. The timer does not work, and doesn’t wind down to zero the majority of the time. The oven stays on and if we don’t set our own timer will stay on indefinitely. Oddly, once the oven is UNPLUGGED, the timer starts working. Dangerous product. Do not purchase.

I attempted to communicate with Black and Decker but their site was not working. This was my next option. I purchased the Dustbuster Lithium Flex Hand Vacuum. HFVB315J22. The reason I picked this one was because of the good quality that I have had experience with in the past. The battery does not hold its charge. It gets clogged at the inlet to the cylinder and then backs up into the tubing. I feel this is because there is not enough space between the hose and the spinning part of the cylinder to let the debris to get in and clear it. I feel it needs a little refining to make it work correctly and be up to par for the Black and Decker product.

Purchased Black+Decker TD4314SSD Rotisserie Convection Countertop Oven in late 2018. Tried it for the first time in March 2019 to bake tuna casserole in "convection bake" mode. Set temp to 350 and time to 30. I assumed the time was in minutes. I stepped out of the kitchen for a time and when I came back the oven was off. I did some experiments and found the timer only goes for a maximum of 10 minutes. On the oven it is marked up to 60 minutes. I cannot turn timer knob past "30". It is supposed to have a "stay on" feature if you turn knob to the left but mine won't turn to the left beyond off.

In the past 9 months, I have purchased 5 Black & Decker Power Series Pro 2-in-1 cordless Lithium Ion Vacuum and have influenced a half dozen others to purchase them. The product itself is wonderful as far as performance and features. A key component of performance and longevity of the vacuum is regular cleaning of the removable filter (B & D instruction manual emphasizes regular cleaning/washing of filter). With less than a year of use, the filters on some of my units have become very frayed and are clogging. B & D Instruction manual identifies replacement filter kit and filter on the BOX the vac arrived in and in the instruction manual, and directs the owner to B & D's website to purchase said filter.

My Spectrum Home Appliances,Black and Decker, coffee maker died about 6 weeks before the warranty ran out. I had registered the machine when I purchased it. However, when I contacted the company, they said they would replace it if I paid shipping to send a new coffee maker to me, REALLY.

My son purchased a vacuum less than two months ago and the suction was terrible and the plastic wheel was defective and broke off. My son threw the receipt away not expecting for it to be such low quality. So I call their warranty line and without a receipt they won’t stand behind their warranted products. They also expect us to send this large vacuum back to them on our dime should we find the receipt. What a ripoff! Shipping back their crappy product will cost us almost as much as the vacuum did. Way to gouge and dump poor quality items off on the consumer rather than taking responsibility and acting ethically. This is my detailed message, so how are you going to make it right without wasting more of our time and money? Btw the case number is **.

I purchased the steam iron two years ago. Since day one it shuts off while ironing. It seems to heat up and once it is hot it shuts down. I have to keep unplugging and replugging to keep it going to iron anything. Ironed a tablecloth and had to unplug about five times to finish. It is a nuisance because it is not obvious when it shuts off so I have to keep checking. If I knew how to override the sensor I would.

The first time I used it to toast a bagel. I had just removed the bagel and the glass door exploded into hundreds of pieces. I didn't realize glass flew into the butter and cream cheese until I bit it.

Purchased the 4 slice Black and Decker Toaster on July 17, 2017 because of the name and price was good. On Sept. 25, 2018 the 2 left sided slots got stick with 2 slices of bread inside of them. Smoke came raging out and the smoke filled my kitchen, dining room and living room with thick smoke. My family and I have been cleaning for 2 1/2 days trying to rid my home of this burnt toast smell. The smell has lessened a little but still reeks. We are seeking the help from a professional emergency service company to come and see if they can rid my home of this awful smell. After this incident we have used the internet to see if anything like this has happened in the past with this toaster and sadly it has and always on the left side of the toast.

After 2 months, the automatic shut off quit working on my kettle. Buyer beware. I wasn't allowed to return it to the place of purchase. There were shipping costs to mail the appliance's cord/plug across the country. I had to include a $6.00 cheque to cover the shipping costs of a new kettle back to me. Too inconvenient. Why should I have to incur additional costs because their product broke down after only 2 months?

I just purchased a rather expensive B & D Edger Trimmer. The 40v Lithium Battery has not charged after two days in the charger. The red light continues to blink and the green charge indicator stays on one light, never progressing to 3. I looked it up and found that I am behind a seemingly endless line of similar complaints for which the company either ignored and simply replaced the item with yet another non-functional item. The fact that they have been getting away with this for so long is astonishing.

I bought this battery-operated B & D Strimmers GLC3630L20 about a year ago and was so thrilled with it that I wrote to B & D complimenting them! It does everything except make tea! However, now that I want to change its spool and line I have considerably changed my tune! How can such a worldwide, reputable company NOT have a Customer Satisfying process for buying their accessories?

I purchased a Black & Decker cordless power screwdriver/drill product #BDCS40BI, a small simple tool. When I looked in the instruction manual it said nothing about how to tighten the bits (that come sealed in the package with the tool). It only shows to put the bits into the hex spindle (DUH) with an arrow pointing in in the illustration, but the bits are very loose and just fall out, much like any other drill that you have to then tighten down the bits, or it isn't usable. I studied this drill and found nothing that tightens the bit. I emailed the address that was given on the instruction manual (and their site online) but the emails kept returning - no such email address.

So when you have a piece of your food processor that comes apart that breaks off in the center of the plastic you contact Black & Decker. However, apparently they won't replace it because it's out of warranty. It's only 2 years old and it replaced another one with a defective disc. Not looking at the fact that this broke in a place it should not have broke. I do not recommend Black & Decker. This is the second one they would have had to replace due to a broken center plastic piece. Defect??? But because they replaced it the first time they said they won't replace it this time. I cannot use my shredder at all. They suggested I buy a replacement for approx $20.

I own a coffee maker that stopped working while still in the warranty period. Black & Decker has agreed to send a new one but I have to pay the shipping and handling. This is the first time I have heard that for the exchange of a product that is under warranty. I have pay the shipping and handling especially from such an old and reputable company. Never buying Black & Decker product ever again. Very disappointed customer.

It is reasonable to buy. It bakes, broils, toasts, holds a 12 inch pizza and use for lots of things. Only complaint is had to set power level. This oven has preset keys for items like reheat, bacon, with different level by re-punching key.

This toaster just suddenly quit working after a few years of minimal use. We probably used it less than twice a month, and then only for a couple slices of bread. It looked brand new and it seemed fine, but it just stopped working. It was not dropped or damaged in any way. I have found other Black and Decker small appliances -- a blender, an iron -- to do the same thing. They are not durable. I will not buy any Black and Decker small appliances again.