Jacuzzi Bath Remodel Reviews

Jacuzzi Bathrooms' products looked good and the price seemed reasonable. I purchased a walk-in shower and my rep Scott was very nice. He kept in contact with me as to what was going on, the product being made, when the delivery date was gonna be, setting up and all that. I called Scott back 'cause I decided to add another shelf to the tub. He was really good at implementing that and sent me my paperwork via the internet. Scott felt more like a friend, like we've known him for a long time. He fit right in with us.

Jacuzzi Bathroom installed a new shower for us. Our installers were Jon ** and Tanner **. They went above and beyond to make sure that the shower was installed properly and to our satisfactory. They were very polite, friendly and professional. Great experience.

We looked at a bunch of different companies and Jacuzzi had the best price and product description. I liked the guy who came out. It took a little longer than we expected for the tub to actually get in because everybody was redoing their bathrooms this time. But once the installers were here, they were very professional and mostly got it done in a day. But they had to come out the next day and do some finish work because we not only had the tub, but also the surround changed. We did have an issue with the shower, which they came right out and fixed. Overall, it was a very good experience. I'd be happy to recommend Jacuzzi to anyone who asked me about it.

I was really impressed with how the sales rep went in and measured to see if the tub would fit. The installation was excellent. I like the water and the tub is a really good experience. The one thing I would advise is that they see if they can get a bigger, wider tub. Because I could have gotten a wider one. 'Cause I was thinking the features. But then when I walk into someone else's house, they have a bigger tub, and I'm like, "Okay."

The company that I used was incredible. I did the Jacuzzi and they sent the company out. The salesperson was extremely nice and awesome. I had a stroke and he explained everything to me in a way that I would understand. Justin, the installer, was incredible. He left my place better than it was, and now it's really nice because all the bathroom is done. I have hard water, and it does not stain. The water turns the tub yellow, but I just spray the 9 Elements Cleaner ​and it's beautiful again. I would recommend BathWraps to a friend. As a matter of fact, three people have come here, saw that and said, “Oh my goodness, I'm gonna get that.”

The salesperson was honest with us. Then when the product was sold to us, it was going to be a two-day installation thing, one day to take it out, and another day to put it back. But our house was built in 1950 and so it ended up taking the guy three full days to install. I was not 100% pleased with the caulking and I thought by the time he got into that, he was getting tired. It could have been a little neater. But then I'm a perfectionist, so that's my fault. There is an eight-month warranty on it, so, if in eight months we think something needs to be fixed, we'll have him come fix it.

I had the shower installed and the installers supplied me information before I could ask. I was really impressed. Even when they were finished for the day, everything was neat and tidy and there was no mess left. I would highly recommend the product and the company that did the installation.

It took a long time to get all the parts together and then the installer came. He tore the tub out and got into the plumbing. The second day that he was there, one of the other co-workers came along with him and they cut the stuff outside. They did a nice job siliconing it. All the seams look good and it doesn't leak. I'm happy with it. I could have got it done cheaper, but the quality would not have been as nice as what I have.

I liked the product and so I got the tub and shower. However, the installation sucked. The sales rep lied like there was no tomorrow saying that they'll have a one-day installation. The crew came out and took them three days to install and two days to come back out and fix the mistakes they made which were like handyman did it. The wall sheet wasn't all the way in to the corner. The drain for it was way off. Then I could do a better caulk job than they did. They were supposed to be the professional. The guy that came back out did a pretty good job correcting and fixing it.

My experience was excellent. The tech was very timely, got here promptly and did the work in one day. I was very happy with Jacuzzi’s product and the work product is beautiful, well done and has a good warranty but I only had the shower done and it was quite expensive. It could have come down at least another 20%. I had no clue at the time that it was going to be that expensive. It said $500 off but it didn’t say $500 off of what. It's gonna take a long time to pay it off and we're not ones who believe in debt. I'm not working and we're retired now. The product itself is excellent but they can pare some of that down if it means doing things a little differently. I can't take away from the quality because it's definitely there as well as the workmanship. Two other friends had larger bathrooms and they did sinks as well, and I still paid substantially higher than they did, enough that I could have had the sink too if I had gone with a different company.

I got a stand-in shower from Jacuzzi Bathrooms and the rep was really knowledgeable about the product. He just went on and on and on, and I finally had to say, “That’s enough. I believe you”. The installation went fine but I had an issue with the tech wearing his shoes in my house. He didn't have any shoe covers. So he bought new drop cloth, put it all the way through my house, and walked on that. Other than that, the work he did looks great. I like the seat that I sit on when I take a shower. I had a wonderful experience with Jacuzzi. Top-quality installation, and hopefully, product.

The sales rep was very nice, and the installer was very meticulous and super efficient. He looked like he really enjoyed his work, and he did an awesome job on the shower installation. My mom didn't want to do a bathtub, so she got the sit down. The guy installed three bars on each side, and it's very nice. I'm much more relaxed because my mom has those bars and it's safer for her. I'm very satisfied and we would recommend Jacuzzi to everybody.

It went very well with the sales rep. I was pleased with him more than I was the other four or five that were here and giving me quotes. Then, the installers came in and cut out the old steel tub. They fixed what drywall they damaged and took that out. But I was under the understanding they were going to replace all the drywall and they didn't. I was a little disappointed in that but they did a nice job and I was very satisfied with what they did. They were in and out of here in one day. Also, the tub seems pretty easy to clean and it seems solid. I liked that it was insulated like it was.

It was pretty smooth and straightforward with the sales rep and the installation team. I wish the product was a little thicker so I don't feel like if I slip and fall, I might bust through it. But it makes the space a hundred times better.

I had Jacuzzi Bathrooms do a shower replacement and one of the older guys came out with two younger guys. He said he had worked with them on about eight different installations and I said okay. Then, he dropped them off and they tore into it. The next day, they were done. I waited three days because they put silicone in and I wanted to make sure everything's good and dry. After using the shower for about a week, I was standing on one side of the shower stall and for some reason, I had to walk across the other side and I heard this squishing in the floor. I turned the shower off and I started walking around. It sounded like water squishing underneath the floor of the shower stall. I didn't think much of that but then, it migrated to the other side of the shower stall so it completely covered the entire underneath the floor of the shower. I quit using the shower and called the repair people.

The rep was very friendly, personable, and easygoing. We hit it up really well. The installation was a little intrusive because my bedroom is my sanctuary and that's where my office, bed, clothes, and stuff for my grandkids are. The crew wasn't concerned about it. They were very nice guys. ​I just stayed in the bedroom taking care of all my business and they worked the bathroom. I love the remodeling and the fact that I finally just have a shower and not a tub with a shower. It's easier to keep clean and it's got more room for shampoos and hair products. Also, I don't have to bend over and get anything. It's right there on the wall. It really works.

I bought a shower from Jacuzzi and the quality seems to be very good. I look forward to using my shower for a long time. Jacuzzi was a new name for me and it has not disappointed me. I’d buy it again next time.

I replaced a fiberglass tub and shower with a shower, which has a low profile base, and all the walls, and had Delta fixtures. But it's all Jacuzzi. The gentlemen that came out for the installation did it in a day and did a great job. They cleaned up everything. I'm very happy with the product. I’ll recommend Jacuzzi to others, and I have.

Jacuzzi Bathrooms' rep was polite and professional. They redid our shower because it was falling apart. It looked horrible. I feel sorry for those guys who carried things up and down. And then the guy said, "Where's your vacuum? I'll vacuum the floor." But when they put in the glass doors, "You can't use this on it, you can't do that." I understand. That doesn't leave you with a lot of things to use. Other than that, my daughter loves it. I like the showerhead. We've got one that is handheld. And we got shelves in it we didn't have in the other one. When I first got in it, I said, "This water is not hard like a lot of them are, it's soft." My three-year old granddaughter wants to go up there and take a shower all the time.

We got a shower and the quality is pretty good. But the sealant that they put into the corners wasn't all that great. I was kind of disappointed about that. With the kind of money we were paying to have a shower done, I was thinking there would be somebody professionally doing seam work in there or caulking. But I got a guy in there, just putting it on his finger and putting it into the corners. If you look at it, it does not look symmetrical at all in the corners.

We got the shower from Jacuzzi Bathrooms and it is beautiful. It was expensive but we were willing to get the best we could get. We got everything and had it done in the shower upstairs. It's twice as big. My wife got what she wanted. I ask her about her bath, “Do you still like that shower?” She loves it. It just makes her baths really good. Jacuzzi did a good job and everything is wonderful. We’re totally happy.

We wanted to change over the tub to a shower and the installation went according to what Jacuzzi Bathrooms told us. It took two days to get it done and there was a little damage to the ceiling below that. But they sent somebody out quickly and the guy fixed that. So, there was no problem. One thing I can't figure out is how come when you push the button on one, the main shower doesn't work. It doesn’t shut off and they both keep going. But the shower is not leaking and it doesn’t seem like anything is breaking. We can get in and get out, and it works fine.

I got a shower from Jacuzzi Bathrooms and the installers were wonderful. The salesman was great as well as the quality of the product.

We are looking for a quality tub in our master bath. The Jacuzzi brand is interesting and is used often to evoke a quality product. After looking at the construction and selection we will very likely purchase this brand.

Great job. Did it fast, cheap and easy. More than any other company's they had great service and people were amazing but they knew nothing about anything.

Purchased 32 inch wide Jacuzzi bathtub and the basin cracked right in the middle. They had a third party company come out to verify my claim. I also spoke to numerous customer service reps and no one is willing to help me with the warranty claim.

Replaced a very old toilet to attempt to conserve water. SHAME ON ME!!!! I would give my plunger arm for my old toilet. Once a week the toilet - Jacuzzi Model SW07959 from Lowe's fails and MUST BE PLUNGED. Former toilet had not needed a plumber's helper in 20 plus years. ONLY A FOOL WOULD BUY THIS USELESS PIECE OF CRAP. $189.00 flushed down the hole at Lowe's. I got a CRAPPY deal. I would like to put this toilet where it belongs. Remember - 1 piece Jacuzzi (Lowe's model) SW07959 - TRASH.

Keep in mind we did NOT choose to purchase a BathWraps shower. I'm leaving a review to describe the sales process only. We scheduled an appointment for a Wednesday. The salesman showed up at our house on Monday claiming someone in the office scheduled the appointment incorrectly. We continued with the appointment and were overall okay with the presentation, and came up with a design that we liked. Then came the pricing....

I went with the price and had a Jacuzzi walk-in shower put in. However, bits were sloppy with the installation. The installers spread the caulking everywhere and it didn’t look good.

Everything is working out great with the new tub from Jacuzzi Bathrooms. I went with them because number one, Lowe’s and Home Depot wouldn’t even do what I wanted to do in a short amount of time. Number two, I was doing this long-distance. I was buying this for my mother-in-law who lived in California. And I live in Utah. So, in order for that to happen, they would like for me to do the post-inspection. But I said, “I’m not available. I’m just here to give you money.” Jacuzzi said they'd do it for me. And I threw money at it, and all of a sudden, it’s a one-day gig and it’s all done. From what I saw, it’s very thick acrylics that are in there, so it’s pretty nice.

It was time for us to remodel ‘cause of that old tub. Jacuzzi Bathrooms had a book and they showed me all the different designs. Then I picked out which one I liked. The two guys who did the installation were really nice. By the time I came home from work, they were basically done. The only thing they were doing was taking out the garbage and caulking around the shower. It didn't take long. It's a new tub and you can walk in and walk out of it. I enjoy everything about it.

When I had my shower redone, the third-party company I worked with came in, transferred everything, and got it into a Jacuzzi handicap shower. I liked the service, and I couldn’t believe they did it in one day. I’m very satisfied with it. The rep who came by was good. Everything was perfect.

When we were looking around, Jacuzzi had what we wanted. We invited them out to make a presentation and liked what they gave us. We were also happy with the installers. We got a shower and had grab bars and the seat added. I like that it's roomy and I don't have to climb over the side of a bathtub. I'm over 75, which is why I need it.

I got my shower stall through Jacuzzi Bathrooms because of their lifetime guarantee and high qualtiy work. The installation took longer than promised but only one day more. So far, so good. I put the shower head up significantly higher because I’m 6’7.” I bend over less. The shower stall is expensive but it’s worth it.

Jacuzzi Bathrooms has a lifetime warranty with labor and a 25-year warranty with parts. I purchased the shower for the bathroom. The sales rep was very good and he was very knowledgeable. I was really happy with him. He was the one that sold us on the product. Installation was very good, too. It really works well, I'm happy with it.

We just had a new Jacuzzi shower installed. The guy did excellent work. He didn’t waste any time. In fact, the time that was wasted was when we were talking to him. The shower was installed in one day, and it works fine. Overall, the installation was good, but the labor was awfully expensive though. We had another shower put into the home, and it’s like granite they put. That was only like 2,500 bucks. This $7,500 seemed like a little expensive for that 24 hours. Other than that, the guy that installed it was courteous, and I recommend him to anybody.

Jacuzzi Bathrooms were advertised on TV and the radio, and I looked it up. It looked like the reviews were improving, but we got screwed. It’s a lot of money and it was not a minor investment for us. We got a walk-in shower. The installation seemed pretty good. The guys were fine. It was a one-day thing and it seemed like they were okay. They did have a rookie. They were training and, he had cut the drywall wrong and they fixed that. But other than that, they tried to do a good job. We are extremely upset because we have a ponding on the base and had a guy come out over two weeks. Nobody’s talked to us, nobody answers their voicemails. They totally shut us off. I had sent them a picture and the rep said, “Oh, that shouldn’t do that. I’ll send a guy out.” They sent a guy out. That was the end of it. We haven’t heard a word. It doesn’t drain properly. We can still use it. It’s just we have to wipe the water off of the bottom of the base.

I got a walk-in shower from Jacuzzi Bathrooms and I like it but not as much as I thought I would. But I like that I got room and I didn't have room in the other one. I wish I've gotten a sliding door rather than a curtain though. The installers tore everything off of the old one, even the plasterboard. Then, they put in new boards and then put the tile in. And they've done a great job.

I purchased the shower from Jacuzzi Bathrooms and it was a roomy shower. The sales reps were excellent. The installers were very professional, as well.

I had one of those walk-in bathtubs put in about 10 years ago. It works, but I'm not happy with it. It just doesn’t work as a bathtub for us, which was why I had the BathWraps bathtub and shower combination thing put in. It was quite expensive because the area that I wanted the bathtub in was shorter than normal so they customized it for me. It was close to $9,000 and from what I understand, I was kind of taken advantage of. However, that included the labor and the whole shot.

We got a walk-in tub from Jacuzzi Bathrooms because of their Better Business rating. Everything was good with their sales and customer service. Their reps handled themselves well. They were professional. The installation took a little over two days and went nicely. The machine works well. So we're happy with it.

The sales team I spoke with was very nice. They advertise they only take 24 hours, but the installation took 3 days. So, it’s better to do it right and that they should not false advertise. I was inconvenienced as I only have one bathroom but it was okay and they did good. The bathroom is now way better than it was. I had a knee-replacement surgery that’s why I had it done, so I could walk into the shower. I had the bath tub removed, so I’ve had a lot changed. I’m very satisfied.

It was time for a bathroom remodel and I thought BathWraps would be a good thing. Their guy Dennis was great and I love him. Their installer was great too. I got the tub and toilet. I like the quality and a couple of my friends like it too. With my BathWraps, I can’t stay out of the tub. Given my experience, I would definitely use them again and refer them to other people.

The BathWraps installers did a fine job up but put the showerhead up way too high. And when the electrician ran his electrical wires, it was kinda a crappy job. He didn’t put them into a casing and he didn’t fill the holes where he screwed through the wall. He got it inside and it seems to do fairly well, but he also didn’t fix the trim. They also left some stuff undone, which kinda irritated us. Supposedly, there was something that wasn’t there that they had to install. There’s supposed to be somebody coming out here later this month and fix something that I never even heard about. Moreover, I was under the impression that this thing had a water heater in it, but it doesn’t. I don’t know if we misunderstood, but it was implied that there was a heater that would keep the water warm in it. It turns out that there’s some other model that does but ours isn’t that model.

We just had a bathroom done by them. Everything was fantastic when we spoke to their sales. Everybody was friendly and knowledgeable. We got the shower components for standing shower, and the installer was decent and fantastic. Other than they forgot a shelving unit that goes in the shower, everything is fine. The quality is very good. It's now easy to shower on a regular basis.

We were in the market for bath remodeling because I have a lot of knee problems and my husband doesn't walk too good. I'm gonna be 80 and he's 82 and we needed to get rid of the bathtub and get a shower. We wanted the BathWraps' item, so we called them.and they said that they could do it in one day. I was skeptical of that, but they did and they cleaned after themselves, you couldn't tell they've been here. We were well pleased. Everything is just what they said it'd be. They did wonderful. The man that came to sell it didn't pressure us, and the man that came out here did a fine job.

BathWraps's rep would tell you anything so he can get your business. He talked about crap and did about two-thirds of it. He said, “It’s just something we recommend.” He also told me that his handshake is his word. His word must not be very good. $13,000 is a lot of money for what they did. The installer didn’t know all that though and the bathroom came out really good. It looks good, but they wanted to give these tricky things. They said to do this and they’d do that but did none of it. But that’s okay. It’s done, they got their money and I won’t call them again.

I have used BathWraps before and called them again to have my shower redone. The sales representative didn’t completely explain that I didn’t have an option to do the 12-month interest-free or charging the balance. And I wasn’t happy about that. I had to charge the whole thing because if I did the 12-month, then I would have had to pay a 300 finance charge, which was not my understanding. I thought it was 12-month same as cash. The explanation was that it was only $300. But $300 is $300 to me. However, the installation was excellent and I’m very happy with the result.

The sales representatives came to the house and they were very helpful and patient. They spent a lot of time with us texting photos back and forth as my parents were in rehab. Then my parents decided a tub conversion to a walk-in shower and the reps gave us a Black Friday discount. The installer was excellent as well. My parents have used the shower chair and they love it. It was a wonderful experience.

I purchased a shower from BathWraps. However, I didn’t like the sales rep at all. He lied for one thing. First of all, he said they were gonna measure my old tub with a laser so everything fit in there perfectly. That didn’t happen. And the other thing he lied about was the thickness of the surround that was going on the tub. I was misled on that. I also gave him a down payment check and he told me that wouldn’t be cashed until the shower was started. He also bragged about how reduced the price was gonna be over what showers normally cost. I have found since then that that’s not so. I feel like he took advantage of a couple of old people. The only thing I was told when I would call BathWraps back was they were gonna keep the payment.

We got a shower from BathWraps and the sales rep was very nice. Their installation team was also very courteous, and they cleaned and did a good job. And we like the shower.

This company's main downfall is too many people, sales being the most poorly "trained", handling a project where there is poor communications. The sales rep had little understanding of the process & therefore made promises in order to sell the job that could not happen. His recording of the order, sent by text had some incorrect information. Once calls & more text to correct had to happen, it caused a domino effect. Next comes someone to evaluate, then another person (a plumber) to actually measure (a very nice gentleman), who said he'd come by to check the job at the end (he DID NOT). Next your surround etc. are fabricated over the next few weeks.

We purchased a tub from BathWraps. The sales rep was very professional and the installers were also very good. I love the whole thing. It's very pristine and clean. It's almost maintenance-free. I don't have tile grout. So, it looks really nice.

I searched BathWraps on the internet and some type of advisor got me connected. The sales rep was very cordial and I bought a shower. I was excited about it. I have personally showered it in twice only because I have my master bathroom upstairs, so I still shower in there but everyone in our home loves it. The installers did a professional job.

The sales rep from BathWraps was excellent. They did a bathroom remodel for me and the installers were good. But the the water pressure's too strong and I've got them coming today to fix some things.

The rep explained everything about remodeling my bathroom and it was gonna raise the value of my home. They were very pleasant, everybody was very nice and I had no problem there. They told me what the charge would be and I said this just goes all the way up the wall. I thought they were remodeling the bathroom. I told them I will do my own floor so, this was all understood. They told me this was $10,000. I got things going on and things were in the making at the time that we were discussing all this. I couldn't even stay here while the man did the work on the tub. I didn't get anything but a bathtub for $10,000. The shower is connected with the whole unit. I kept my own shower because I had one similar to theirs. It's on the cord that you can lift it off and I just bought it about three years ago. So, I said that they didn't even have to bother to put theirs in, but they left it in a bag here for me.

The old way that my bathroom has been done wasn't holding up too well so I called in a professional. I tried a few companies and BathWraps seemed like they could come out the fastest to take a look. The sales rep I spoke with was good. The installer was just one person but he was pretty professional and polite.

This is by far the most highest quality shower and bath I've ever stepped into. The staff did a fantastic job of building it perfectly within my bathroom making it look so sleek. All the components seemed very sturdy and I can tell this will hold up for a very long time. What is so appealing about this product is the antimicrobial properties making cleaning easy. I highly recommend this product.

Installation done by Inspire Baths/BathWraps.....Farmingdale NJ. 8/22 - Workers came for initial installation, realized that the "faucet" that came in was damaged, and would have to come back the next day with the replacement. (We were told NOT to use the shower because of the caulking.)

BathWraps was in the American Legion magazine, and they came right down when we called them. They seemed like they were interested in doing it and the sales representatives were right to the point and explained the financing and all. We purchased a stand-up shower and there was only one guy who did the installation. He did an excellent job and he explained what was going on. We got an old house with old plumbing and he took care of everything. We were figuring on going camping for the three days he said it would take, but then he had water within one day so we didn't get to go camping. We haven't had any difficulties and I'm real happy with him. If I was gonna do anything else or recommend anybody, that's who I'd recommend. And now that we have the shower, I don't fall out of the tub as much.

I used Max Home to remove and install a new shower. When old shower was replaced with new one there's a place between the new shower and laboratory in which 11/2 tile is needed. Spoke with the installer and inquired about missing tile. He took pictures and said they would contact me. I'm still waiting. It has been 2 months i.

Excellent service! The two men who installed our new shower did a fantastic job and kept our house super clean during their work! Thank you! Also our consultation prior to the shower installation was excellent! We are very pleased with our new bath/shower and love the appearance of it. What a beautiful job and wonderful company.

What a great job, works a lot better than stepping into a tub for a stand up shower, the work was fast, the finished product was excellent, and the clean up was very good, would do it again if needed.

Installers were good, Ordered 1st part of July and not installed until end of Oct. It should never take that long. Also it was scheduled for 21st of Oct but no one notified me or installers. When someone is out of office there should be someone to step in to do that job, very poor communication in the office, not sure I could recommend this business.

My husband and I are extremely pleased with the BathWraps products and their installation by Central Iowa Home Renovations. Our ancient, tiny bath tub and peeling, mildewed shower surround have been replaced by a roomy walk-in shower with built-in seat. We love the new vanity top and lavatory, designed to minimize the amount of caulking needed and therefore far easier to keep clean. New slip-proof flooring completes the project. Materials were exactly as we specified. Once the materials arrived, all work was finished within two days, as promised -- much appreciated since this is our one bathroom. Excellent communication whenever we had questions.

Bathroom remodel. It took 3 days to finish the bath when they said it would be 2 days. The works were very respectful. They always cleaned up very well. Love the wrap. So easy to keep clean and really looks nice. Everything was installed well and looks great. Would do it again. I have to admit was rough not taking a bath or shower for 2 days. They didn't come till 9:30 am. Feel like would have finished faster if would have got here earlier and worked till 5. They left at 3:30.

We were pleased with how thorough the company was from beginning to end of the process. The finished product is what we expected. We appreciate the company double checking our order, as we had made some changes. We appreciated the workmen who did an excellent job and also cleaned up well.

Dabella Vancouver WA did an outstanding job on our new shower and bathroom upgrade. I would highly recommend them to anyone looking for a high end bathroom upgrade. Install only took 1 day from start to finish and the initial consult and subsequent sale was very informative and painless!

Great....BUT....After they left I noticed stress cracks on my tub and it has taken a lot of phone calls just to get someone to call me back. Also no one measured for the shower curtain. I now have approx. 2 inches on the ground. Not acceptable.

The initial contact with Carol was positive and not a preview of what would come. I choose the materials I wanted and gave my billing info along with the time frame that was mutually acceptable. Two weeks out from the install date, I got a call asking if I could move up the date of installation. I could not due to appts. When the worker arrived I was informed that they did not have the vanity top nor the doors for the shower. They also had the wrong hardware for the sink. Other installers would be doing the doors and the vanity top. The installers that worked on the tub removal and shower install were professional and competent. They went to get the correct sink hardware after I showed them my work order. The shower doors arrived later that evening, unannounced. The vanity top was not available.

I love both of our new guest tube with shower and master shower. They are beautiful and I love the idea that I don’t have to to scrub to clean them like I had to do with the old fiberglass bath and shower. The one day installations were amazing. Bathwrap is the exact type of bath installation company I was looking for. Well done Bathwrap!!

BathWraps was good. They came in, they redid the bathroom, they cleaned up after themselves, and they didn't mess around. The project was expensive but the quality is good. They did a great job of redoing it. It looks nice, and I love it.

Based on a newspaper ad, I figured going with Bathwraps and purchased a walk-in shower from them. It was for my mother in her house and she likes it. For the installation, it went fine and the sales rep answered all of our questions.

My experience with BathWraps has been very good. I liked that they were local and I liked their products too and the presentation that the rep did. He was very thorough, really understood what we were after and worked well with us. The installation was very fast and the team did a very good job. They also hauled all the junk away and tidied everything up.

BathWraps did a wonderful job with our bathroom. I saw them in one of the magazines and I gave them a call up. They got me a hold of a guy that does all the scheduling for it and we set up a date. The sales rep did a very good job in explaining the options and there were no surprises. Three weeks later, their guys came down to my home and they took one day to get all done. They put in a couple of shelves in there as well as the regular standard stuff. They did a really good job on keeping it where it didn’t leak water all over the floor. So, it's very good quality. I go in there, wash myself and take it nice and slow.

I chose to get BathWraps' service after seeing their ad. They did the wrap for my shower and it was flat and clean. No one could beat what the installation team did. It was exactly done as they said it would be and was done exactly when they said it would be. The sales rep was very good too.

WE got the wrong size doors to start with. The caulking is coming off and the doors are still run away closing on us all by their self. Won't stay closed. WE have called several times to tell Taylor about this. 3 weeks have gone by and still no one has come by to even look at it. NOT HAPPY.

BathWraps could tear down and do all the work with one person and they didn't have to get in there and have separate contractors. That really sealed the deal plus they tore everything out and went down to the studs. So that way, if there was any other damage back there which we did not know, and if there was anything that we needed to repair at that time, they could do it also. They allotted two days for it, which I understand because of the what if situation once they took it down to the studs. We had no idea what we were getting into, so that gave them extra time to assess the situation and put a plan in place, and they did it in a day and a half. We're very pleased with how the bathroom came out. I like how much easier it is to get in and out. It looks much better so it's not an eyesore and it’s easy to clean.

BathWraps was advertising that they do the job in one day. They took two days but that wasn’t a problem and the sales rep was professional. I'm very pleased with the installation and the experience with BathWraps was good. I love it.

The sales rep was not responsive after the sale. Budgeting and the administration did not return calls as promised. I was not offered the opportunity to get my own financing. Very poor experience. The contractor that install the walk in shower was great and let me know every step he was going to do. Scott was the only good thing about the experience.

Love our new shower! Very well made unit. I am handicapped so ease of getting in and out of shower is really nice with the low step-in and extra roominess. Installed glass doors too which are very nice. Nice polite professional installers. Would recommend.

Replace tub and put in shower. Very good workmanship and quality materials. Installation crew very nice and did a fine job. Was a little pricey but have been enjoying the finished product. Have let lots of friends look at it and sit in it to see the craftsmanship of your installer.

Horrible. Wouldn’t recommend Reborn to anyone. Bad job. Wasn’t what was understood. Supposed to have 4 shelves, 3 are in the shower installed. The 4th one is still in the plastic inside my bathroom cupboard. Supposed to have glass for the curtain rod to be put on and my curtain rod is still laying on the floor and nowhere to hang it. Offers a L shaped rod but that’s not what I paid 9600.00 for.

My wife, due to a fall, couldn’t raise her leg up to get into the tub real good, and I’m afraid she’s gonna fall. I purchased the walk-in shower from BathWraps where she can sit down and she can shower. The sales rep was great and the installation took two days at the most. The installer was by himself and he did an excellent job. Everything works out pretty well with our walk-in shower.

We should have known from the beginning that this was a con job. But, we were taken in by the fancy presentation. After the order was placed in late April, installation did not arrive until late August!! The original installer was embroiled in a claims issue with DaBella and could not do the job. After a heated phone call with the manager and a discount, someone from Federal Way had to come up and do the installation. Fortunately, we are mostly pleased with the final product, although, the representative lied about having shower doors installed after the install.

I recently met with a representative to discuss possibly installing a shower in one of my bathrooms. Ms. ** was polite, knowledgeable with regards to the product. She showed me various options and took the time to explain the process and what to expect. She reviewed finance options and made sure both myself and my husband were completely satisfied with the product and understand all aspects of the process. Because of the experience with Ms. ** we are moving forward with the project.

I saw a BathWraps advertising with the paper that comes once a week. There was the advertising of a bath and the shower. I don’t have the time to be calling anybody. So, BathWraps was in the paper, and they had the telephone, so I called them. The rep I worked with was okay. The lady got me because I said, “I will let you know.” And she said, “Well, you take it right now. I can give you a little bit discount.” So, I took it even if it was not cheap.

My wife found the ad, called BathWraps and did the whole thing. The bathroom remodel went fine or my wife would have been all over them. She’s happy with it but if I had to do it over again, I’d have one bar right there before I get in. I don't have that, so I do without it. The remodel team consisted of one nice young man and he did a great job. He did everything by himself. He took out and cleaned up good after.

BathWrap's television advertisement and the salesman were the reasons I went with them. Once I called the 1-88 number and got the salesman here, he was wonderful. He was honest and compassionate. He had experienced things in his life that gave him wonderful people skills. He has knowledge of the material and the process. He’s well-versed in the products that he was selling.

I have two bad knees and I can’t really lift my legs that high for my tub. I also had a meningioma brain tumor that was discovered last year and it made me shaky. So I need to sit down to bathe. The shower from BathWrap is great. The sales rep from the local company here was fine and the installers were wonderful. They were absolutely hardworking, very professional and informative.

My wife's mother, who is 86 years old couldn't climb up and put her leg high up and not able to get into the tub. We got a walk-in shower from Bathwraps and it's a lot better than the tub. It's more safer. It was expensive, but professionally done. You gotta pay a higher price to get it done, to be on the safe side, the way it is now. The sales rep was real good too and the installer cleaned up good.

We had a tub from BathWraps and it's fine. We needed it for a handicap situation. The sales rep was okay and the guy who did the installation was really nice. He left the last piece of his equipment, an outside piece that they used to turn the water on and off, but I think he’ll be back for it.

I’m very happy with Bathwraps. The sales rep was very on point. He had all his material and he showed me what I can have, the choices, and I decided. The installers were very prompt, did the job in a day, as promised, and cleaned up after themselves. It was fantastic.

Flush valve stopped working properly after about 2 years. Have to hold lever until valve decides to flush and water saving button does not work at all. Purchased @ Lowe's Canada. They have no parts? Took about 3 months to find out from Jacuzzi that I had to order flush valve from Switzerland?

Bought shower faucet at Lowe's. Worked for 2 months then began to slow in redirecting water to the shower when pulling up the pin. Then it stopped working altogether. Removing it showed the little plate is loose and not blocking the flow of water back to the shower. Poor quality

I purchased my new Jacuzzi bath thinking that I would get high quality service because I thought this company was a premium company. NEVER!!! My bath was splashing out water over ceilings, floors, walls so I called customer service and explained this. They asked if all water was above the jets and yes they were. So I asked them to send me an engineer because they felt the jets could be misaligned. After the booking they sent me an email stating that if there was no fault I would be charged £125.

At this time I am not convinced where my problem lies so I’m more so making an inquiry. We gutted our bathroom to bare studs and rebuilt a gorgeous bathroom using a non jetted Jacuzzi soaked tub and bought the Duncan series shower/sink faucets and drains. I am about 6 months post completion now and have been smelling a wet towel mildew smell coming from somewhere. I have crawled around floors, looked at floorboards from underneath in the basement, I’ve removed the exhaust fan, and I keep coming back to the sink drain. I’ve poured bleach down it several times but I can get it to go away. Has anyone experienced something similar? My gorgeous fancy bathroom can’t continue to have this smell. Any help/insight would be very much appreciated.

We have a Jacuzzi brand toilet that plugs up CONSTANTLY! This happens so frequently that when we go to do our no. 2 business we actually have to stop, flush... pray that it goes down before we can finish our business. 90% of the time it plugs up! What makes it more unreasonable is there is only TWO of us living here! Don't ever buy this brand of toilet! IT IS THE WORST!

Also, I just found out why I’ve had water flowing into my Kitchen from the Jacuzzi Primo Jetted Tub. I figured it was a drain problem (drain at bottom of tub) improperly installed by an NJ Licensed plumber. It’s a fiberglass forming problem on the underside of the drain hole. After I removed the drain (top and bottom) I felt around the underside of the drain hole. I can feel a V notch where the rubber gasket would sit against the bottom of the tub and your extremely expensive tub drain. It is due to poor work control (as also the cracked jets may be referred to in previous email). What can be done about this. The tub has been installed. It doesn’t leak when a shower is taken, only when the tub is filled and drained. This lack of quality control should not have happened. Didn’t anyone look at this drain before it got shipped out? Same email sent to Jacuzzi. Too early for an response.

My Jacuzzi toilet has never flushed properly. They sent me another one which also has the same problem. $250 spent in trying to fix the problem and plumber says just a poor design. Also the matching pedestal sink is losing its shiny white ceramic coating.

I bought the Jacuzzi Duncan shower faucet. After I installed it, following the instructions properly, I tried to connect the faucet, but the faucet is too short to reach the valve stem. I contacted the company to determine how to get around this. Well, they don't sell extenders. And during this call I flat out asked, "So you're telling me this unit is not possible to install?" He said yes. HE ACTUALLY ADMITTED THEY SELL A PRODUCT THAT YOU CAN'T USE. What an absolutely horrific company, and I cannot believe they're allowed to sell this product.

We are remodeling our master bathroom. We have had a Jacuzzi bathtub for 25 years which we love - never had one day of problems! I decided since we were gutting the entire bathroom to buy a new one (Jacuzzi Whirlpool Bathtub Solna 7242)! How could I go wrong? Well, apparently Jacuzzi decided to build thin poorly constructed junk - instead of the quality tubs they once built. The contractor installed it, hooked up drain and plumbing - installed quartz since it was an undermount - filled it and the sides sag half inch - it's so soft and thin that when filled just sags at the base near the drain on both sides! The silicon separated from the quartz. Then we tried it and the one jet in the back leaks water! Tech comes out to tell us horror stories of other tubs with similar problems - not fixed after even 3 replacements! How can they have done this to their product and their company?

I purchased this toilet a few years ago. One of the reasons that I chose this was because it was suppose to have a quiet flush. About a month ago it started making a loud hissing sound when it was flushed and it took forever! I called Jacuzzi and explained that I wanted the actual Jacuzzi parts that provide the quiet flush and I did not want a universal replacement.

My Jacuzzi is two years old and has had many problems. I bought it from a dealer that was unaware the electrical set up should be 220, they told me 110 was fine. At 110 the water wasn't filtered enough to be clean, my daughter got a severe skin infection from dirty water. In the first six months the thermostat was replaced ($250). In the 2nd year I have chronic flow errors, nothing seems to work. Needs another visit from service technician as the circulation pump won't run. The bills are adding up! Very disappointed in the quality.

Well my toilet has broke four times now, they will send you parts but getting the person Sonya to listen, so I could explain what I needed. She over talked me every time I tried to talk... rudest customer service person ever... and she's the only person to answer the phone, I've called twenty times in 3 years and it's always Sonya. I will never recommend Jacuzzi to anyone nor will I buy anything from them again. Buyers beware... what kind of big company has one person taking calls.

We purchased the Jacuzzi tub had it put in 1 week later. It's cracked in the bottom. Called Jacuzzi after about 6 months. They sent someone to look at it. Yes it's a factory defect there's a hollow spot in the bottom he said. Then 2 more months go by and several phone calls and refusing to fix our tub. Then they send the said guy back out to check it again and his story had changed this time it was installed wrong and they refused to fix it all together. I'll never buy Jacuzzi again. They lie and won't stand behind their warranties.

I hope people read this before buying this toilet!!! AWFUL to say the least. First off I can clean this toilet 4-5 times a day, everything sticks to the side of this toilet and flushing it numerous times does nothing! So much for trying to conserve water. Next the flush handle sticks which in turn makes the toilet run, so you have to stay and wait until it's filled and then you have to jiggle the handle until it stops running! It's great when you have company using it, running in after they've used it to make sure it stops. I have never reviewed a product before but thought I might save someone the aggravation. This is as honest as it gets.

Purchased a Jacuzzi bathtub from Leekes in Cross Hands, had it installed and a few months later noticed a small crack in the base of the bath - thus meaning could no longer use it was it would have been leaking! Contacted Leekes who didn't want to know, said it looked like I had been wearing heels in the bath (Cos I tend to take a bath in my heels!!). Contacted Jacuzzi and they wouldn't even send anyone out to inspect. Just said that the damage must have been caused by myself as their baths do not become defective. I spent £1800 on this bathtub and am no longer able to use it. Appalling customer services. What is the point of giving a 10 year warranty on the shell if they refuse to even look at it to see what has caused the crack!!!

My Jacuzzi Nova 6 whirlpool tub was installed in 2007. In 2009, the first foot jet (small jet) cracked. Luckily, water damage was minimal since it all ended up in the crawl space of my house. Jacuzzi replaced the jet for free (parts and labor) since the tub was still under the two year warranty. At that time, I heard from the service rep that Jacuzzi had problems with cracked jets and the issue seemed to be a factory assembly problem. In the factory, the jets were tightened up too much and therefore eventually cracked. In November 2015, the other foot jet cracked in the same way it had happened in 2009.

Do not buy this toilet!!! Built a new house two years ago and already replacing two Jacuzzi toilets! Toilets would constantly run cause flusher is faulty. Had several plumbers come out to fix and none could cause the insides are confusing and hard to understand. Flusher finally broke and took a rocket scientist to figure out how to drain toilet to flush. Very upset and disappointed

I received your Clipper Magazine and contacted the vendor Jacuzzi Hydrotherapy Shower company. I spoke with a representative Chad who was extremely invasive in my personal opinion and continue to ask inappropriate questions that would be asked by a doctor who has an oath of patient/doctor confidence. Next I received a follow up call from the scheduler and I explained I wasn't comfortable by the process and she (Kelly) told me that my husband had to be on premise or available by phone before they would keep the appointment. Our intent is to pay cash so why does it matter who is at the house for the appointment. We have homes in a number of states and either one of us have never had a problem having a vendor do work on any home without the other being on premise due to working conditions.

Whirlpool spa ( specifically the Amiga - AMI7236 WLR W White 72) - We purchased the tub in September of 2012 from www.faucets.com. Functioned as it should and was used for a major remodel we were conducting at the address given above. Installation went well and the remodel was completed in the spring of 2014. The tub was used often during final trim work and was exactly what we had hoped. On Wednesday, August the 17th of 2015, I was attempting to take a bath in the tub when the breaker in the GFI tripped. When I opened the access panel to investigate,I found everything soaked with water. I finally determined that the problem was located in the final PVC pipe fitting that holds the rubber "O" ring that permits a seal at the pump discharge where the large PVC nut threads to it.

Six years ago, building our final retirement home, we chose Jacuzzi for what we thought would be quality and installed by a qualified licensed plumber. As we have a walk-in shower also, the tub was rarely used. When used, the jets are all cracked and/or leaking after a mere 4 years. As I closer inspected the tub, a crack became visible running along the top of the tub by the controls. I contacted Jacuzzi and was sent a box of parts that would boggle the mind. I discussed the crack with "Dwayne" ** also. He said a inspector would have to inspect the tub. I have also been told that there were multiple complaints on units sold by Lowe's because of mishandling in shipping.

Purchased a Jacuzzi hydrotherapy shower. Sales person misrepresented shower. We had several clear questions/concerns prior to purchasing. (1) Needed shower to be spacious: We were assured it would give us MORE interior shower space than current tub shower. (2) Needed really hot water that we could adjust without limitations. (3) Willing to pay high price of product and installation to have it done in a day and have everything taken care of for us.

We have been waiting for 6 months for Jacuzzi company to get our shower doors right. The basement ceiling is leaking from the shower! They said they would take 2000.00 off the remaining due price. When I know we have more than that in damages, I told them they can come and take the unit out! I'm done messing around with this company. I would not recommend them to anyone that asks! Very incompetent!

I purchased 4 Jacuzzi Espree jetted tubs from Lowe's. All four units have failed - cracked jets resulting in significant damage to the bathrooms. Jacuzzi has enough info and should have issued recalls. Happy to join a class action suit.

Twice have had several-hundred dollar repairs on Jacuzzi tub - jets crack and leak causing water damage to rooms below. Second repair job just finished - filled tub to double check for leaks and find more leaks - just not as fast and obvious as the one repaired. Looking closer, all of the jets are cracked - even the one just replaced last year. This is in a very lightly used tub. I'm not a complainer by nature but this is horrible quality for a major home investment. Will never own another Jacuzzi product, PERIOD.

My wife and I are in our mid 60's. 6 yrs. ago, knowing we are getting older and achier, we had our bathroom remodeled, and replaced a perfectly good regular bathtub with a Jacuzzi Espree model tub. It worked fine up until a few months ago. First the carpet was wet. Then the ceiling in the basement under the tub became wet, discoloring ceiling tiles. Once this was discovered, I started to tear into walls and ceilings to first find the leak, then hopefully repair or replace parts causing it. I'm no plumber, but have some experiences from former HVAC employer training. I could not see where this leak was coming from, only where it was dripping off the very center bottom of the tub.

We built a new house doing much of the inside work ourselves. When it came time to buy fixtures I wanted quality above builders grade. I ended up at Lowe's to buy my tubs, one of the tubs Jacuzzi espree model BB66 was chosen. Moving into the house in 2012, my wife used the tub for her legs. Running the whirlpool on average every 4 days. One night while taking a bath, she heard water dripping as she soaked. She called me to check it. I found one of the back jets leaking, the floor under the tub soaking wet. I started searching for a replacement jet, had to call Jacuzzi. Jacuzzi very friendly said the parts were warrantied for life, labor was not.

If you are thinking about a new shower do not consider Jacuzzi products. The salesman was not truthful about the measurements and lose of room inside and outside of the shower, or just does not know the product. The shower is very small inside with the bars and the seat makes it hard to use with my left cut off, and with my prosthetic on. The water valve does not keep the temperature constant as we were told it would. All shower head and jets drip after the water is turned off. Very hard to clean, must be towel dried after each use. Even cheap showers, including motel showers have the lips on soap dish to keep the soap bar in place but Jacuzzi Hydrotherapy does not. The value of the Hydrotherapy Shower is at best one tenth of the price we paid. DO NOT CONSIDER JACUZZI PRODUCTS!!!!

My toilet started leaking where the supply line goes into the tank. On an ordinary toilet, the access to the supply line bolt (nut?) is easily accessible, and you can tighten it with any box wrench. However, on the Espree toilet, the bolt is about 3" from the wall, and is concealed by a porcelain flange extending out from the bowl. I had to buy a specialized wrench to get to it, and it was still an aggravation to tighten the bolt. I do give the Rigid telescopic basin wrench, model #1017, five stars. Don't get the cheap wrench!

Part broke inside (underneath the tub) which caused it to leak down through the ceiling in the basement. This tub has been defective and had problems since we got it and has been worked on four times before this even happened. We believe the company should be liable for this defective tub and the damage it caused to our home. Thank you.

I read bad Jacuzzi reviews before and thought I was lucky I didn't have the same problem. Well, now I do - two jets developed cracks after 7 years, leaked and flooded the room below. Jacuzzi - shame on you, consumer - stay away from this brand.

Shipped me a defective tub, sent them pictures and described the problem, including the plumber's comments. They shipped a replacement. The replacement is worse than the first and weighs 20% less. Less material means even thinner. I would like to put in "0" stars, but that option is not available - and I am beyond angry - was angry with the first tub. Now livid.

I purchased a new Jacuzzi whirlpool tub from my local Lowe's store. I even paid to have it delivered. I installed the tub and after the job was 100% done, I removed the plastic around the top edge of the tub to find the clearcoat clear glazing had spider cracks in it. Not the fiberglass, just the clearcoat. I called Jacuzzi and they said to email them the pictures and send them the receipt too.

My wife chose this unit for the smooth sides which she said would help her to keep it clean. The problem is, it flushes poorly, seldom will it remove waste in one attempt. Have replaced flush valve/flapper and water is at fill line. Unit is 2 years old and was expensive when purchased. I have had better units that cost $60. Last Jacuzzi product for me!

We tried for 2 weeks after trying to fix our Jacuzzi toilet which runs constantly to get a hold of these people. The toilet is only 13 months old and we fixed some clogs but it will not shut off or fill up the tank with water and I just paid a $100.00 water bill. I'm sick and have a severely disabled son and we both have stomach issues. When I did get a hold of them, they had me make a bunch of useless adjustments that did no good whatsoever. We bought it at Lowe's and they installed it last Christmas. We are on disability and can't afford these high water bills. Jacuzzi refused to send anyone out. We paid $150.00 for this toilet and it should not be torn up already. We are having to pour a bucket of water in it every time we use it and that's running my water bill up also. I just want my toilet fixed or replaced.

Does not deserve one star. Solid waste sticks to the toilet and fails to get flushed, even after multiple flushing. My sister and I are caring for our terminally ill father and routinely have to maneuver him out of the bathroom on the Hoyer lift after he has used the toilet, while trying to keep him from seeing what is left in the toilet because it makes him feel terrible that we have to clean up after him. Then one of us returns to the bathroom, puts on a glove, and shoves the solid waste down to the trap. Then we clean and disinfect everything. This toilet fails to perform the basic function of a toilet and most certainly does not conserve water. Oh, and new development as of yesterday, now the handle is leaking.

We purchased two toilets for a remodel. One of them has a problem. All the STUFF sticks to it. Lowe's told us we waited too late to complain. We thought it would get better with time but it has gotten worse. I am having trouble getting in touch with anyone from Jacuzzi. I am tired of scrubbing poop every day.

I purchased a Jacuzzi tub Espree series at Lowe's in 2005. It had been used about 12 times before the jets began to fail/ leak, causing $20,000 in water damage to our home. We had the jets replaced and within two subsequent uses, another jet failed, causing another $5,000+ in damage. Now, we are awaiting the outcome of legal and insurance proceedings with Jacuzzi, but have a tub that has been unusable for 21 months. Jacuzzi might be a household brand name, but their products are garbage and they do not back them up with anything that remotely resembles a decent warranty. My suggestion is that you steer clear of anything with the Jacuzzi brand. It's not at all worth the aggravation.

Just like so many other Jacuzzi victims, I bought their product in good faith. I mostly use it as a shower but eventually my daughter wanted to take a bath. This meant lot of water in my kitchen below. I called Jacuzzi and they told me the warranty had run out. I tiled it in to make the installation permanent so I am screwed. I can use it as a shower but that's it. Be forewarned, their tubs are junk. Stay away from Jacuzzi.

Water Jets Cracking and Leaking: After about two years, one water jet broke and we had water pouring into the basement. I contacted Jacuzzi and they said it was out of warranty. They did send us 2 new sets of piping and water jets. We had to have it installed for ourselves. Now about 1-1/2 years later, another water jet has broken which is very difficult to reach. We purchased this product because Jacuzzi stood for a high quality product, and we are very disappointed. Jacuzzi will not offer any assistance to correct these faulty jets. If one breaks on the back of the tub, we will have to have the whole tub removed to fix it. At that point, we will replace the tub with a different name brand.

We put the Jacuzzi Espree model in our bath 4 years ago, and maybe used it around 30 times. Several of the jets are cracked and have leaked. We can no longer use it, and Jacuzzi told us that we could have it inspected at our own expense, to see if they could replace the parts. I am very disappointed that we spent money on something I thought had a good name. After reading many, other consumer complaints with the same problem, I will never purchase another Jacuzzi product.

I purchased a tub on May 2009. On Nov 2010, two jets leaked and damage to the basement. I had to pull the tub and have it re-plumbed. Jacuzzi only provided parts. On Oct. 2011, another jet cracked in the exact same manner. This time with major damage to the wood floor in our bedroom. I contacted Eda ** (**) at Jacuzzi. They offered new jets or a new tub. I will not talk about help with the labor on tub and floor.

One of the jets in our Express series Jacuzzi tub that was purchased and installed in 2008 cracked and flooded our adjoining bedroom, resulting in floor damage. I called Jacuzzi and was told they would send a replacement jet. I received 10 jets with all the additional piping, 34lbs, in two boxes! Because of receiving 10 instead of 1, I searched for a possible recall and read the complaints on this website. Our contractor replaced as many jets as could be reached and even with this, we are reluctant to ever use the tub again. I am shipping the cracked jet along with the other two (not cracked yet!) to our insurance company for their lab to investigate why the jets may be failing.

Our Jacuzzi tub is only three yrs old and one of the smaller jets cracked and leaked.

I purchased a Jacuzzi spa tub through Lowes in 2005. I have probably used it around 30 times in five years and 6 of the 8 jet housings have cracked and are now leaking. The only way to replace them is to re-plumb the entire tub. Jacuzzi has never responded to my calls or emails.

Jacuzzi Espree WaterSense High-Performance Elongated Toilet has fill valve and flapper valve issues that sound like whispering, as the valve and flapper both leak small amounts of water even after replacing the parts. The replacement parts that were sent to replace the problem failed. There has been five professional plumber visits and two parts replacements visits by the plumber, and Jacuzzi still refuses to admit there is a problem even though the colors on the three replacement fill valves were blue, green, and gray. The problem still exists, and Jacuzzi refuses to send out a Jacuzzi authorized repair person to try to solve the problem with the fill valve or to solve the problem with the flapper valve, as promised.

We have had our jacuzzi (express) for about 2 and a half years. I purchased the Espree model for my newly redone master bath. After using it, one of the jets cracked. I called the warranty dept and they gave me a number of a local company that would handle repair. After over 3 months of trying to get this repair company to come out, I gave up. I called Jacuzzi again and they could not find info on my claim, so after taking my info again, I was informed that my warranty had expired. I taped off the bad jets (3 that I knew of) and told my not very happy wife to still use the tub.

We have had our Jacuzzi (express) for about 2 and a half years. One of the jets cracked. They sent a new jet that we had to replace at our own cost. I filled the tub up and had another leak. Now, we have 4 more jets that have cracked. We contacted Jacuzzi and I was told that they would send us new parts, but the whole tub has to come out now and they said that was our problem. If Lowe's wanted to replace, they could but Jacuzzi won't. I tried to contact someone higher up at Jacuzzi but only got recordings and never got any calls back. We talked to Lowe's and they said their display model was even deteriorating. Lowe's is trying to do what they can to help us. Jacuzzi seems to think that they don't have to respond or even try to make things right.

Over the course of 2 years, almost every jet on a Jacuzzi Espree whirlpool tub has leaked. My plumber has been nice enough to fix them for free, but the jets that are leaking now are on the side of the tub against a wall and the entire tub needs to be pulled out. On every jet that our plumber has replaced, the nut that tightens the jet assembly against the tub has been cracked and the nut has had to be replaced in order for the leak to be repaired. The jets that are leaking now caused a torrent of water to pour into our utility room and garage, damaging the sheetrock and saturating the insulation.