Jacuzzi Bathrooms

Jacuzzi Bathrooms

Formally named BathWraps

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Overall Rating3.9 out of 5
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About Jacuzzi Bathrooms

Jacuzzi offers bathroom remodeling services and products, including parts for tubs, showers and faucets. Its renovations come with an array of styles and customization options. The company also offers free design consultations and one-day third-party installations. Its bath catalog offers high-end products as well as more affordable options.

    Pros & Cons


    • Free design consultations
    • Several budget options
    • One-day installation


    • Third-party installation
    • Many products are expensive

    Bottom Line

    Jacuzzi offers tubs and showers for new bathrooms as well as remodels. Its prices vary significantly, but it does offer some budget options. You can schedule a free design consultation for more info.

    Featured Reviews

    Phoenix, AZ

    When I had my shower redone, the third-party company I worked with came in, transferred everything, and got it into a Jacuzzi handicap shower. I liked the service, and I couldn’t ...

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    Cypress, TX

    The sales rep was very cordial and I bought a shower. I was excited about it. I have personally showered it in twice only because I have my master bathroom upstairs, so I still sh...

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    What are Jacuzzi’s bath remodeling services?

    Jacuzzi’s bath remodels offer luxury bathroom appliances including built-in tubs and showers, freestanding tubs and walk-in tubs. Its installations include high-quality materials and sleek designs, and its tubs typically feature advanced options like jets, aromatherapy, smart controls and more. The company also provides free design consultations and one-day third-party installations.

    How do Jacuzzi bath remodels work?

    Jacuzzi provides design consultation to help you find an ideal tub or shower for your new or existing bathroom. The company offers easy-to-use luxury fixtures to replace your existing tub or shower, and you can buy its products online or at a local showroom. You can arrange installation through the retailer or a local service company.

    Jacuzzi bath remodeling prices

    While Jacuzzi offers some budget options, many of its products are known for luxury materials and styling, making much of its catalog more expensive than competing brands’ showers and tubs. Jacuzzi bath product prices range from $500 to $7,000, varying significantly by item type and retailer. You can buy Jacuzzi bath products online, so its pricing is fairly transparent.

    Jacuzzi Bathroom FAQ

    How long does a Jacuzzi bathroom renovation take?

    Jacuzzi bathroom remodels can be done in as little as a day; however, for larger bathroom remodeling projects, renovations might take from four to 12 weeks. Your remodeler will walk you through the timeline before starting the process.

    Does Jacuzzi handle the installation process?

    No, Jacuzzi does not handle the installation process, though local showrooms typically offer installation services. If you purchased your Jacuzzi tub at a big-box hardware store, you’ll need to arrange installation with a bathroom remodeler or install the tub yourself.

    Who owns Jacuzzi?

    Jacuzzi is owned by Investindustria, a European investment group based out of London.

    Where is Jacuzzi bath remodeling available?

    Jacuzzi bathtubs are available nationwide. Check its website to find a showroom and to view nearby retailers’ product selections.

    Are Jacuzzi bath remodels worth it?

    Jacuzzi is a household name for bath products due to its high-quality, reliable fixtures for both standard and luxury bathrooms. Many of its products are expensive, but the company has options for varying budgets. Jacuzzi bath installation is often fast, but note that it’s typically arranged through a third party.

    Jacuzzi Bathrooms Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 23, 2023

    This was one of the worst dealings we have ever had with contractors, and we have remodeled four houses. We hired Jacuzzi Bathroom Remodel out of Phoenix for a guest bathroom remodel and paid the highest prices we have ever seen (over $25k). I thought this price was ridiculously high, but trusted that since we paid top dollar with this reputable long-standing company that this would be the smoothest and best install with a warranty that we ever had, but we were wrong. After what was supposed to be a one day install turned into over six weeks and cost us an extra $2k plus in fees to fix things they damaged, we have some big-time regrets.

    Day 1 of install was Thursday, July 20, and the first issue was when they failed to ask us where we wanted the rain shower head mounted. It was mounted too low and when I stood in the shower it was touching the top of my head (I am only 5’ 11”). They also broke three large tiles in front of the shower. The next issue was that none of the contractors had installed the glass sliding door we had chosen.

    Day 2 (Friday July 21st) the new set of contractors had also never installed the door we had selected, and they had drilled the holes incorrectly in both walls. They needed to rip both of these new walls and replace them. This would allow them to install the shower door correctly and fix the issue with the rain shower head. Unfortunately, after reinstalling the new shower walls and drilling the new holes incorrectly again. they needed to rip the walls out a second time, but this time they were out of the material and needed to get more from the main facility in Phoenix.

    Day 3 (Tuesday July 25th) and the ripping out of the walls also tears drywall and paint off. Day 4 (Wednesday July 26) shower finally completed, but they need a full week to try and match the tile they broke and if they are not able, they will re-tile the bathroom. It takes them another two weeks (until August 11) to schedule to fix the floor.

    Friday August 11, they call to tell us they have the wrong mortar and want to delay a day so they can get a quickset type of mortar so it can all be completed in one day. Saturday August 12, I explained to the installer that the tile must go under the baseboards to the wall, and he agrees. During the demo they damage two baseboards in the process. The installer says he will be back next morning at 7:00am to complete the job. Sunday August 13, he shows up at 11:00am. We had already discussed the grout will need to be the darkest and thinnest lines, so it is barely noticeable. He tells me that I need to wait and mop the floor to remove the glaze. I did as instructed, and no matter how many times I mop, the residue won’t come off the grout. It is not universal in color.

    Our painter comes out to fix the walls on August 15th and patch over the rips in the drywall and paint. He removes the baseboard so he can replace them and paint the new ones. He showed me that not only had they not installed the tile under the baseboards as we had asked, but they also left all the rubble from the old destroyed tiles under the baseboards. There is also a noticeable gap between the new tile and baseboards that they tried to hide with grout. I told the manager that the grout is not the same color throughout, and the tile was not installed under the baseboards as we had asked. I told him that we no longer have any confidence in them and would be hiring our own tile person to completely remove their work and do it again the right way.

    We still needed Jacuzzi to fix the shower controls because they had switched the hot and cold to the wrong sides. The manager claims he was not aware we had held some money back from the final payment to fix all these issues if they failed to do so, and he wanted that money. Up until now we have been incredibly patient and flexible with this whole fiasco, but I finally said, “absolutely not”. Especially after we have spent over $2k fixing their mistakes (this is roughly the amount we held back).

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    Customer ServicePunctuality & SpeedReliability

    Reviewed May 30, 2023

    This company is unreliable. They FINALLY finished my job 2 weeks and 2 days late. The pan is squishy and dips under my 170# frame. Walk into my bedroom to get my phone and one of the workers is lounging on my love seat WTF? Most contractors hang plastic to create breezeways for the dust. These guys did lay down some drop cloth but on day two did nothing. Dust everywhere in every nook and cranny of my bedroom. And yes I said day two a one day job was promised the next day they were here from 8-3pm maybe if the one guy was chilling maybe it would have been done on time. Extremely disappointing after paying nearly $11,000 for the most basic shower system. Please do not use this company. You've only got a 50/50 chance of things working out it seems.

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      Verified purchase

      Reviewed March 4, 2023

      Agreed to tub to shower conversion in Sept 2022. ETA was 3/23 for install. Install on 11/22. Signed completion in January with $7500 to be paid on document. Received notice of completion for $8000. Finances company states I owe, $15,000. Jacuzzi was responsible for 6 months of payments but didn’t follow through. I am being held responsible for $15k that was not agreed on. Contacted Jacuzzi and was not treated well. Contacted finance company who states to take it up with Jacuzzi. I am not getting straight answers from anyone.

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      Reviewed March 2, 2023

      Sad. They verbally quoted us 45k for 2 showers. They would not leave and was very hostile. They tried to force us to put 15k down. Instead of our quote being good for a year, it was only good for today.

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      Reviewed Feb. 17, 2023

      A three bathroom update project turned into a 4 month horror show for my home. I saw the Jacuzzi ad on television offering a 24 hour bathroom remodel last April and thought Jacuzzi was a brand I could trust. Be very careful if you live in the Portland, OR area and are considering Jacuzzi for your bathroom remodel. After signing our contract with Jacuzzi, we waited 3 months for the Jacuzzi installers to arrive. We were excited when the installers first arrived. But, that's when our horror show began. Multiple sets of installer teams came to our home over a period of 4 months because of project installation delays, installation errors and damage to the Jacuzzi tub by one of the "expert" installation crews.

      Our bathroom ceiling and floor were also damaged. The ceiling was fixed by another crew ~ they did a nice job. The gash in the bathroom floor next to the Jacuzzi tub was filled with white caulking and called good by their installer ~ I didn't find out about it till I went to clean our bathroom floor ... this is collateral damage I still need to take care of. The master bathroom shower was torn apart for over 6 weeks. One would think after signing a $50k contract for a 3 bathroom remodel in April, 2022 we would have received timely service and expert installation to go with a brand name like Jacuzzi. Don't make the same mistake I made, if you want to go with the Jacuzzi tub and shower brand, find a contractor you can trust to do the installation.

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      Contract & TermsPriceStaff

      Reviewed July 27, 2022

      We had Jacuzzi bath come out to provide an estimate. First off the person arrived and started putting down every other company that does bath remodels. One thing is to compare other companies in what they offer versus others, and another is to put down. Then he stated that he knew the best cause he had worked for the competition so he knew who had the better product. After looking at the bathrooms we are wanting to remodel he sat down to discuss the price. He gave us a price then turned around and stated it was only good if we signed then. Like we told him we were just starting to get estimates. Then he gave us a price that was almost $3,000 more if we weren't going to sign immediately that new price was good thru the end of the month.

      We asked him to break down the cost of the seat and the hands-free shower head and he seemed annoyed that we asked. When we stated we would let him know he got very pushy and keep stating you get what you pay for and that Jacuzzi is always having to go in behind the other companies and correct what they did.

      They give you a price that is only good for that day. If you decide not to sign a sales contract on that day it goes up after that. Yes, you read that right. You will pay more money for the same thing. They don't give you the choice to get other estimates from other companies so you can research the difference products, options, and prices to help you make the best decision. This clearly shows they are afraid of the competition and desperate for business. Beware of this company!

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      Customer ServiceStaff

      Reviewed July 21, 2022

      I called Jacuzzi for a bath remodel and was told that I would receive a phone call from a salesperson to set up an appointment. When I got the call to set up the appointment it was from Bath Fitters. I thought maybe they were subcontractors for Jacuzzi and set the appointment. I was impressed with the product offered however, they could not offer the accessories I wanted. So again I called Jacuzzi and told them that I received a call from Bath Fitters and not from them. He had no idea why I would get a call from another company. I proceeded to set up an appointment with Jacuzzi and at the time decided I would remodel 2 bathrooms instead of one. I was told that the day before the appointment I would receive a call to confirm the appointment. I never received a call, nor did anyone show up at the preset time. I don't think this company knows what it is doing. They have great commercials but lousy customer service!

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      Customer ServiceInstallation & SetupPriceStaff

      Reviewed Nov. 23, 2021

      I got a shower and the salesman was great and also the installers. Everything is good but there is a horizontal rack that has a solid bottom, and that solid bottom collects water. It should be slotted. The corner ones are and that's great but the horizontal one is not. The installer came back to put another shelf in and I told him what the issue was. He said he was gonna call Jacuzzi to let them know what I suggested.

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      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed Nov. 19, 2021

      Our walk-in shower was pricey but we just love it. It looks so clean. The crew worked hard and they were prompt.

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      Customer ServiceInstallation & SetupStaff

      Reviewed Oct. 26, 2021

      I liked Jacuzzi's pricing but I had an issue once they were done. The water wasn't coming out hard enough and the handle was loose. It took a little bit of calling them to finally get them to come back out and fix something that they had just installed. But other than that, everything seems to be okay with it. My mother-in-law loves it. It doesn't strain her to go and take a shower.

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        Jacuzzi Bathrooms Company Information

        Company Name:
        Jacuzzi Bathrooms
        Company Type:
        Year Founded:
        Formerly Named:
        401 S. Gary Ave., Suite A
        Postal Code:
        United States