Jacuzzi Bath Remodel Reviews

While the installation only took one day, the trim on the outside the bathtub was not long enough. This left approximately 3” short at the top. When I called to get this fixed, they never called back. Customer service of the approved contractor is not good. The caulk used for a white surround looks dirty, and is not a clean look. My wife was extremely disappointed with the contractor, and I would not use them again, nor would I recommended Jacuzzi bath. For the amount I had to spend for this remodel, I feel I was ripped off.

We just had the shower doors installed and they put the doors on backwards and the walls don't match. No one in customer service seems to care about these problems, we've not been contacted about them. I would never recommend Jacuzzi to anyone!!!

I saw a Jacuzzi commercial on TV about the one-day installation, so I called them. I liked that I didn't have to wait weeks for something to get done. The consultation was very good. Their sales rep was professional. I purchased a walk-in shower in June. The installer was respectful and clean, and the installation was very well done. The process took about seven hours. The new product is not lifechanging, but it makes life easier. The showerhead's really nice, and I like that it's easy getting in and out. I'd tell others that if they need to upgrade, they should see Jacuzzi.

The only reasons for me to hire Jacuzzi in because of their TV advertisement with a well known tv personality and because I was caring for my dad with dementia we needed a walk in shower for my dad's safety. In short everything with process and pricing was fine except for the contractor that took care of use at the time the company went out of business and not sure why Jacuzzi couldn't have contacted another contractor take care of us but since my issues was concerning the shower door they directed me to the shower door company which is in Canada.

I decided to contact Jacuzzi re upgrade 2 bathrooms in my home. I am a widower in my 80's. Need to sell the house. Jacuzzi sent '5 Star Remodel' out of ROCHESTER? I signed Contract for 2 conversions total cost $28,000. On June 2, 2026. Gave My ck. for $9,400, 1/3 down payment. JULY 2 CALL from 5 Star, waiting for material. July 8 I requested cancel the project. My 95 y/o Sister in California wants me to visit. 5 Star said it is too late to cancel and they will keep my $9,400.

We live in a remote area. When I visited with person one he guaranteed we were in the area. So we made an appointment for the following Monday 20 minutes before the appointment they sent me a text message stating that they had to reschedule. So I rescheduled for the next morning same time then they sent me a text message saying that we had to reschedule one hour before our appointment. So we made an appointment for 6 o’clock that night this appointment was made after visiting with two separate ladies. 6 o’clock came and went no one showed up no text message so I called changing our plans three times. The guy informed me that oh well we don’t service that area. I don’t know why anybody would’ve made appointments so for this company I think they suck! very unreliable. They need to train their phone people better so they know what they’re doing. Very disappointed.

My wife went to Washington Square Mall and visited with a sales agent, then came to our house to show us what you had to offer. Mistake 1, the salesman didn't submit our contract and money on time. Jacuzzi took 5-6 weeks to start the installation. Didn't complete the job to our satisfaction, my wife called and asked for the completion. Was advised parts where on backorder. Today date is June 25th, 2026! April 2026 to almost July 4th, 2026. Don't ever buy from Jacuzzi!

Jacuzzi Bath is a damned annoying company. In the last 3 weeks we got calls and calls every day. We told them we do not need their service and that the work is done by somebody else. But they keep on calling. We do not want to answer the phone anymore because of those stupid calls. They do not call. Registry does not work either. So people do not deal with this company!!!!

Was taken hook, line and sinker!! Salesman has his sale pitches and will convince you they’re the best because they custom make their bases. Our base was an unusual size, so we went for it. Unfortunately, the base they installed wouldn’t drain. Took several calls to get a response. Took months for the job to be completed and 3 trips for their installers to get the job done correctly. They had to tear out their install and started over. We also decided to go through their financing, which we were required to make payments before work was completed. No one will call you back, they give you the runaround, commercials are a joke, all lies! They broke a vase, left our outside faucet running for hours, the mess was overwhelming. Please do your research before hiring. They talk a big talk to get you to sign on and then crickets.

I’ve been calling one person called Pia, and hasn’t been returning calls to let me know if they are coming to finish caulking the problem.

Do not fall for the national TV commercials claiming Jacuzzi is "waiving all installation costs." It is a complete scam to get a high-pressure salesman into your living room. I called Jacuzzi corporate ahead of time to confirm the ad, and they explicitly told me I would only pay for the materials/kit and zero labor. When the local representative arrived, he did the usual free consultation, gave me a massive verbal quote of $17,000, and completely blew me off when I asked about the free installation commercial. He refused to put a single thing in writing because he knew the pricing was a sham.

Never offered the “0” interest and free installation. Shower did get installed and there are draining issues. Jacuzzi called me 2 days ago saying they would call me back. Never did. It’s lifetime warranty so they either fix the issue or they can tear the whole shower out and reinstall. So buyer be aware of salesman tactics. Whatever they advertise on TV make sure they sign off on it. Oh ya the receipt or completion order is a joke. Hand scribbled. Unprofessional.

The price they wanted for bathroom remodel in a day $17,000! It's a joke. I tiled mine yes real tile no acrylic. Junk glued on wall panels. Tile floors new toilet and vanity and glass shower door. Tile half way up walls. New door new window. Less than 17,000. Don't fall for info babes selling this crap!

I had a tub to shower conversion at the beginning of April 2026. Great products and installation and we love our new shower! However, we decided to add an additional grab bar that we didn't anticipate we would want or need at installation time. It must be added via Jacuzzi or it voids the warranty - I read the line print and listened to the salesman who made sure we understood this. Unfortunately, we have had poor customer service when calling for assistance to ask for this grab bar.

Initial installation went smoothly, completed on March 24. 2 days after installation we noticed a bubble in our kitchen ceiling. The plumber returned and discovered that the installation team had not used plumber's putty when connecting the shower drain to the house plumbing, causing a leak. The drywall in our kitchen ceiling had to be cut open to locate the leak. Jacuzzi was advised of this issue on March 28. It is now April 15 and I have had to continue to follow up with Jacuzzi (4 calls) - I still have no answer regarding re-install - still a hole in the kitchen ceiling. The agents I have spoken to have been very professional - I believe the management needs to be better trained in customer communication.

The initial visit with the man who represented Jacuzzi Bath promised us the moon to get the loan signed. It took one month to get the third party doing the actual construction to show up. Only, of course, after numerous calls from me. When I mentioned the ad says in as little as one day, they laughed. They started in April. In August, I had to threaten to file suit to get it finished. I was told the contractor lost her license and I had no recourse. Not a thing could be done. Please, please research who Jacuzzi Bath sends to do your remodel.

Decided to go ahead and try them. Signed work order. 3 days later I had a question about the color I chose. After 6 phone calls to them, begging them to return my call...3 1/2 weeks later..NADA! Then I left a message telling them I wanted to cancel the job. They called back within minutes! Talked to a guy named Mark,(customer service manager.) He apologized up and down, gave me his personal phone number and said to call him directly in the future. He talked me into NOT canceling. I had another question a couple of days later, called his number and over the course of 3 more weeks, countless calls to PLEASE return my call...NADA! Stick a fork in me. I canceled today!

The experience with Jacuzzi was really bad and surprising the job was cancelled before they started. When I asked for the deposit I was told that the $1800.00 deposit was not going to be returned. They kept the deposit. Be careful with this people. Don’t give them any deposit or you never get back if you canceled the project before they start. 🙁

Yesterday I had a stall shower installed the shower pan was not the correct size it was short, so the filled in all the gaps with silicone. The second problem is the shower door hits my toilet?

Do not buy a Jacuzzi tub because if something goes wrong with it they will not honor their warranty. They say they will but you have to jump through hoops. I've been trying to get warranty satisfaction since December and I am getting the runaround from these people. They say they're going to refund my money which is close to $10,000 and they're dragging their feet. So I recommend not using jacuzzi if you want to do anything with your bathtubs.

I purchased my home in Nov. 2025. I called Jacuzzi for a consult and unfortunately regretted the decision. It was a 2-day remodel just for the tub and shower. Let's just say they ruined what should have been a great upgrade. The installers peeled the paint off my walls, chipped my new sink. Not to mention the mess they left. They did not quarantine the bathroom all and the walls and floors throughout my house need cleaning of the dust. Two days later the basement and my unpacked belongings was full of water after they left the tub spout with a leak! Don't do it, run. They're not communicating on how they'll fix my home and clean up only that they'll replace my sink. Not to mention the mental distress this caused me in my NEW HOME!!!

We would not recommend the Jacuzzi brand to family. We discovered an electrical issue which required hiring an electrician to fix the problem. ##Contractor replaced 2 custom wooden baseboards with cheap plastic, didn't ask us if he could do so. Workmanship on a closet shelf they were to add was poorly done. They said it was the best they could do. Our electrician rebuilt the shelf to perfection.The company would not give the initial signing discount if we thought about it and called them to come back. Military/senior discounts only would apply. Workers were friendly and courteous. The house was kept neat during the construction period. All in all, hold off on filling out the contactor's paper regarding his evaluation until such time you are have enough time to use the product and to check for flaws that appear over an interval of time.

My dad remodeled his bathroom went from a tub to a shower. We were sold a fixture that could not be installed and was recalled. Took 3 tries to complete the so-called one-day remodel. Never heard from the salesman Anthony. Now the shower fixture is loose for the second time in less than a year and the warranty company is a nightmare to get in touch with. They do not answer the phone and do not call back.

They do not double check everything. The shower looked fine but the shower doors aren't even cut straight leaving a gap. My father was sick so he only got to take a couple showers and had no clue what I was talking about and I couldn't be there to have them come out. I emailed letting them know the issues and they have ignored them.

I contracted with Dreamstyle Remodeling of San Diego on 11-5-2024 to replace my 20 year old MAAX shower enclosure. This project was started due to a fall in the existing shower when pushing the door open. We decided and agreed on a 42 inch corner shower with sliding doors. After the order we were informed of a change order. The order states there will be a change in the shower doors from apollo square roller door to Jacuzzi door. The installation went terrible and took several months to complete.

DON'T DO IT - Jacuzzi farms it out to contractors and the contractors that did ours were bulls in a china shop - they ruined our floor, didn't finish off the shower, the product molded quickly, the floor of the shower already has micro-fishers in it. The product is poor, the installation was worse than poor and to top it all off Costco was promoting it. I hope they no longer are promoting Jacuzzi - worst thing we've done and it was expensive!! If I could leave this without a star I would.

I wish I could give a -zero. They're company lied about everything, the water nozzle is still leaking, dust everywhere, and lied about the 18mo promotion. I could of paid less to a shade tree to do a better job. Not worth the money.

I called called the number on tv and was referred to a local company. v A representative gave me a quote to replace existing tub and tile for $15,000. Is that what they call affordable? Also, too many commercials that are misleading about the cost for the average working person.

If you are smart, DO NOT REMODEL your bathroom from JACUZZI!!! You are better off going to Lowe’s or Home Depot. My mom got the bathroom installed since she has had a couple of knee surgeries and another health issue. She wanted to install jacuzzi. They charged so much money and DID NOT install it one day. My mom almost FELL in that shower due to the CHEAP shower. The SEATING they added she was SLIPPING. This is absolutely DANGEROUS for elderly. SAVE your elderly parents. I had to go to TARGET and buy tons of non-slip bath mats. It helped. What was the point of getting the shower remodeled if my mom kept slipping??? I HATE JACUZZI for FALSELY ADVERTISING!

3 months for 1 day installation. Was demolished on 2nd visit wrong shower pan again! Took them from 8am to 5pm even though demoed, anyone have a 1 day installation, anybody? Now not enough shower power, wand doesn't work properly. The plastic to keep water out came off in my hands. Breakdown of prices paid for product on paper for us to review this needs to change! No communication skills required to work for Jacuzzi shower remodel.

The product is nice, the problem we’ve had is with customer service. During the installation process, they damaged our newly installed linoleum floor and during our initial visit with the representative, he said that we would need a longer shower rod than what they have. The installer said the shower rod wasn’t long enough and that they would order one for us and that it would be a week. They had 4 weeks to get it right before the installation. And here we are 6 weeks later still waiting for the shower rod.

Several years ago Christina Hall began the Jacuzzi bath remodel ads on tv. I was excited by the free upgrades and the free installation. I contacted the company on the Internet and was called back by a company operating out of Pensacola, FL. Not only did I not get free upgrades or installation, they refused to install the door I very much wanted. I'm stuck with a big, ugly shower curtain rod. I was never given an itemized list of costs and will be paying for this mistake for years to come. Not a happy camper.

I was swindled. They show a competent individual to sell you on the product and then once it is time to have it installed, they have literal children installing your bathroom remodel. I am continuously let down by this company and how it runs. It has been almost a month for everything to be properly installed. I would not recommend Jacuzzi to anyone else.

We purchased the 6032 Elite Whirlpool directly from WaterTech Tennessee through their online platform. Our objective was to invest in a high-quality product to ensure enjoyment of the whirlpool for many years, particularly during our retirement. We meticulously planned the renovation and budget to accommodate this premium purchase, resulting in an expenditure of $2,610. Unfortunately, after just two years of use, we discovered a crack near one of the whirlpool's spouts. This raises concerns regarding the product's quality. While it seems unlikely that a plastic bottle falling may have caused this damage, we do not recall such an incident occurring.

Very expensive and they left a large hole they cut in my subfloor, I have to have fixed, they built a wall, but did not finish that either. Tundraland is the contractor in the Minneapolis area, they just want to get in and out, do not care about quality. We were promised a discount because they did not start on the promised date, that never materialized, and we were charged twice for an upgrade in the accessories (faucet and handles). AVOID THIS COMPANY.

The bathtub and surround are very nice, but the silicone that was place on the top for lifting up after less than a month, screws that held the grab bar up were stripped, I called the company to complain about these things, it took over 2 weeks to get someone out to do the repair, he was very nice, I also asked him about where the curtain rod was placed, he said the installers should have asked where we wanted it placed, he said he could have redone it but that would leave holes on both side that would have to be filled and could be seen. We had two bath surrounds placed one on my tenant's side and one on our side, I think for the kind of money we spent on this, they should have offered to repair the curtain rod placement.

Prior to October 20, 2025, I had contacted Jacuzzi Bath & Remodel per their online advertising to set up an appointment to discuss the renovation of my bathroom. On Oct 20th I thought Jacuzzi Bath & Remodel was coming to my condo instead NewPro, subsidiary of Renova Partners, came to the appointment. They discussed with me that they contract with Jacuzzi Bath & Remodel in providing the renovation of the project, but Jacuzzi provides the materials. After negotiating the contract with Liam **, Design Consultant from NewPro, I agree to pay a 3rd of the contract price with work to be completed in mid-December. My check was dated Oct 20, 2025 for $9,026 and cashed on Oct 22, 2025.

$21,000 for a small shower is not affordable. The shower door doesn’t stay closed and I’ve called several times to get it fixed, and no one is getting back to me. The shower seat was a disappointment, since it was too big to be installed-something I would have liked to know ahead of time. The people that worked on the shower drilled the holes wrong and covered them up with putty. Not professional.

The installation crew were professional and clean but the shower doors are misaligned so bad that every time the shower is used I have to mop the floor. HORRIBLE! I have called and e-mailed no less than 30 times, no one answers the phone or replies to the e-mails. Apparently ZERO Warranty! I Wouldn’t recommend them!

Purchased a Costco Jacuzzi tub to shower conversion. Very negative experience. Spent $25K (after Costco rebate). It took three days, not one. Has major problem with shelf/grab bar sticking out so far on one side and inside rail of glass door on the other; an average size person can hardly turn around. Scratched my slate floor and walls. Contacted both Jacuzzi and Costco with three week response time and then no help. I purchased through Costco due to their reputation. Bad choice!