Jacuzzi Bath Remodel Reviews

It's a nice shower. We like it. We also had one small issue. The hot water wasn't coming out as hot as we like it. So, we called them, and they came out that day. They had these two kids come. They all seem young to me, but I'm old. They took one of the eustachian plates and fixed it. Now, it's perfect. It's hot enough that you can't have it that hot.

We were thinking about putting a seat in because we found that not having the seat that we had in our other shower, it's hard to shave our legs. There's no place to bend to shave them all the way down. I called Jacuzzi, and we did have an exchange back and forth a couple of times. Then I never heard from them because I wanted a quote on that seat where I could put my foot up and shave my legs. But I'm not concerned about it. They did send me two pictures of what they would look like. I just never got the quotes for a possible seat. It's not a big deal. Their price was a little high. But the shower is working marvelously. Go get yourself a Jacuzzi shower.

At the time of my purchase, I saw a commercial on TV about Jacuzzi and heard great things about them. So, I contacted them and when my sales rep came out and walked me through everything, I decided to do the remodeling through them. She was pleasant, efficient, professional, and very thorough. She did the measurements, talked me through the whole thing, and gave me all of my options. I chose a lot of the top ones, hence the price that I paid. I made the purchase by the end of May, then she promised that the installation would be done by August 3rd, and the installation was on time. I'd recommend them to anybody, though as a tradesman who does the work himself, I know I overpaid.

Despite that, so far, there are no defects on the shower and it's worth it. However, I have a very minor issue. I have a pretty small bathroom, but when I'm showering and the doors are together, I get a little bit of water that goes out in between the two doors because the way it was originally designed is the doors were supposed to be reversed as far as which one has the handle to get in and out of left and right. It just needs a little wider piece of weather stripping because it's not a lot. But it is enough to where I have to either put a towel down. And I like to step out on it so that I don't put water on my new floor, anyways, with my feet. And you dry off a lot in the shower. So, if they wanted to come back out and take a look at that, that'd be wonderful. Also, I've been on Jacuzzi's website a couple of times, and it was efficient and pretty easy to navigate.

We would get at least weekly calls from Jacuzzi or emails giving us updates on where they were with getting the materials and getting things fabricated and where we were in the installation queue. Really, really good about communicating. We were very impressed. The financing arm was good. They were Johnny-on-the-spot to say, “Here's the consumer portal. This is how it works. This is how your contract with us will work.” You can go out and check your stuff at any time. We always got an email from them.

Once the work started, the materials were purchased, we got emails from the lending company asking us to approve the purchases. We hadn't changed our mind. We got two emails from them, one approving the purchase of the materials, and the other was a sign-off that the installation was successful and that we would pay for the labor. That was good.

When they were getting ready to install, we got a call from Jacuzzi three weeks in advance, so we could set up a specific time. We got another call a week in advance to let us know who will come out. The guys showed up at 8 o'clock in the morning, and they were done by 5 o'clock. It was like nobody had ever been there. Everything was cleaned up. They vacuumed out the bathroom. They got all the crap everywhere. And the shower was in. The lead on the install team walked us through, explained everything to us about how everything worked, how the warranty worked, what cleaners not to use, had handouts showing us what cleaners not to use because you didn't wanna avoid the warranty using the wrong kind of cleaner. It was good information.

Half an hour after they left, we got a call from Jacuzzi saying, “How’d they do? And what can we do better? And would you recommend us?” We told them that the only thing that that we thought that they could have provided would be a handout on using the different settings, because it's different than the shower we're used to. But it was easy once we got into it. It looks a lot more complicated than it was. But they called half an hour after to see, how was the team? Were they polite? Were they thorough? Did they do everything they needed to do? And yes, yes, and yes.

It's a gorgeous shower, and it's easy to use. It's nice to be able to step into it without having to step over. So, you feel a lot more comfortable. Because we're 70 and we each have mobility issues, we got the grab bars. We picked out the shelves that go in, and they double as grab bars. Plus, we got grab bars. We also got the drop-down seat, which is amazing. We also got a handheld wand feature that we wanted. You can always grab on to a grab bar in there. They're handy and sturdy.

The installer told me the seat was rated up to 325 pounds. The seat is sturdy. They put it at exactly the height we wanted it. We asked them if they could raise the shower curtain rod because we opted not to have doors. But when we did the design, our designer said, "How about if we just make the shower a little wider so it's more spacious?” Which made all the difference in the world. Most walk-in showers are narrow across them, so they always feel claustrophobic. This feels extremely spacious. It was 4 inches that they added. We have a small lip. We got a 4-inch lip on the shower, which you can still use with a wheelchair if you need to. Also, the shower is easy to clean and keep clean. You just spray it down with your spray of choice, as long as it's one of their recommended ones. They don't recommend a brand. They recommend a type.

I'm 83. I had a tub that I had to step over to get into, and it just wasn't very safe. I ended up using the shower that I had next to it, which is just a regular single-person shower, and it was fine enough for me to fit into. I did miss my tub, and I still do, but I'll get over that. Safety is more important. Jacuzzi sent a representative out, and he showed me all the options, which I ended up getting a few in the shower, and it just grew from there. The installation process was good. The installers were great. They were very helpful, and it went okay. There was a part that had to be ordered. It was the pan for the shower. They said it would take two to three weeks, but it ended up taking four weeks.

The only discrepancy I had with the whole project was that I kept calling in because two weeks had passed and nobody had called me, and the only answer I got was, “We'll call you as soon as the part gets in.” I said, “The part was due in, and how much longer is it going to be?” They said, “There's a delay on it, and we'll just call you when the part comes in.” I said, “Okay.” But then it went on, and nobody called. The communication at the beginning wasn't good. But the installers were great. The installation was good. And once it got installed, it moved along from there.

Having the Jacuzzi shower made my life safer, as I'm a senior. And taking the bathtub out was a big job for those guys. They were wonderful. I got the rain-head for the shower. I got the handheld. I also got a built-in shelf in the center of it, and then I got some shelving on each end that goes in the inverted D in the corner, which I can put my shampoos on. I also got a grab bar and a bench. Everything in that shower is aimed towards safety and convenience.

It was approximately May 20th that I signed a contract, and I received weekly emails from Jacuzzi saying, "Project continuing forward." I already knew that it was going to take four to six weeks. At approximately the six-week mark, I got an email saying, "Get ready for your installation." But what installation? So I called Jacuzzi and they said that they would have somebody from installation call me. But I never got a call.

I let it go for a couple of days. I called Jacuzzi and told them, "Still waiting for an installation date, waiting for a call.” They said, “Oh, yeah, we'll have somebody call." But no one called. That continued for the next two weeks or so. I kept telling them that I had been calling, and there's a record of my calls of all of these inquiries. I wasn't getting any emails at that point. There were no updates in email after about the six-week mark. No installation date in limbo. No one calling me. No one to give me a date.

I finally got a date, and it was on a Thursday. I was not fully convinced that I was going to have an installation the next week. I was expecting a call on Friday, saying, "Oh, we'll be there next week." Then I got a text over the weekend from the install supervisor saying, "We're going to be there on Monday, bright and early." So, I confirmed that was fine.

I was surprised because up to that point, I'd gone two weeks without any communication at all. At that period of time, as a customer and somebody who had already put down 50% on a $20,000 job, it was discouraging. If I had just continued to get emails from Jacuzzi, they didn't even have to be from the installation people, they just needed to say, "We're still working on getting you an installation date, and somebody will call," and that would have been fine. But as it was, I had to keep calling, and I never got a call. So, that's a central point of a fall down in the customer service experience for me. It took eight weeks for me to go from contract to install, which is fine. I was already expecting four to six weeks. It's not the time span that was my concern. It was that after a point in time, I stopped getting regular communications.

The installation was fine. The guys were professional, friendly and informative during the install. They were on time every day. They didn't make a mess. It went without a hitch. The customer service was good up to a point. The website sucked. There was no information there at all. There was no way to chat with anybody. I had to really look deep for the local installer because I did try to contact the local installer, and it flipped back to the Jacuzzi customer care when I called the local number. So, the website needs more customer care on it. But overall, I would have no hesitation about recommending Jacuzzi to my neighbor.

So called finance company. Was supposed to get final payment ok, they didn’t. Lady at 360 hung phone up on her and 2 weeks after install they have requested 1st payment. Going to have to get attorney I guess. Came by to look at it contractor and had DAMN salesman with him wearing a UPGRADE REMODELING shirt. My wife did not remember him but I did. She talked more junk about what salesman promised us. He sat there didn’t say anything. They are taking advantage of all SENIOR CITIZENS. STAY AWAY FROM THOSE PROFESSIONAL CROOKS 😡😡😡😡.

We liked the installer that came out. He did both installations. A nice kid. He had one guy with him both times, and he had a different guy the next time. They did a great job. Everything went smoothly. They cleaned up after themselves. The only inconvenience was a couple hours where you don't have your water, We already planned ahead for that.

We got the showers and seats. Everything was upgraded because we liked the way it looked. Jacuzzi had just released the new colors. The tech went out and got those for us. But we didn't care for those. We got the brownish, marble-ish kind of looking, but we got it as looking like rough stone. We had wanted that kind of look. The result was nicer because you can't imagine exactly how it is. But it's beautiful, and we love our showers. Hopefully, they will honor the lifetime warranty.

I had a typical arrangement in the bathroom with the tub, and I wanted the tub replaced with a shower install. The installers came in. The demolition was fast. It took two days to do the thing, but the delay was caused by the inspection, not by the workmen themselves. They waited and waited for the inspector to come, but he didn't show up early. It took him a long time to get there. He came late in the afternoon on one day, so they couldn't proceed beyond that. And when he came, even though he had inspected the tub, he wanted to put a pressure test on the drain, and he couldn't do it that day. He had to come back the next day to make sure there were no leaks in the draining system. Other than that, everything went fine. It was fast. If they monitored the inspection, they could have finished the thing in one day.

Everything was installed the way the guy that came in and said that they would do things. It was with a seat, so if ever someone was handicapped and could not step into a tub, they could just step in and let the seat down and use the shower there normally. It's convenient. The wife likes the hand nozzle. She likes that can use the showerhead separately, move it around, and do things with it.

As far as the installation, the guys were very proficient. They got it done in two days. They did knock a crack in the adjoining wall when they were taking out the tub that they never told us about. I discovered it later when they were trying to break that tub up in pieces. We had a showerhead with a cord, and they just put in the new showerhead and didn't even ask about the cord. So, we had to have them back to put that in. Now, it's way too high. So, I'm having a plumber come in and spend $450 to get a slider head on so that I can reach it because I'm only 5’3”. I have to be on my tiptoes to reach this head they put in with the cord. So, I'm having to add $450 to be able to have a handheld shower that I can use at my height.

Overall, I absolutely love the product. The walls they put in, the insulation, the handlebars and the soap holder are all beautiful. It's such an upgrade in that bathroom. It's huge because the original tubs they put in these homes in Sun City West were so monstrous. So, that's a huge improvement and it's beautiful to look at. I just picked white, so it illuminates the bathroom. It makes it look so big and beautiful. It's so clean and easy to clean. The guys that were here were very congenial. They put down cloths all through the house, so they weren't tramping in and out and leaving dirt and matter. And they cleaned up afterwards beautifully. They dusted down the bathroom. So, it was pristine when they left.

The salesperson was excellent. He came, explained everything, and he gave me different options to purchase. So, it was a good experience. The installers were good. The lead man apparently really knew his stuff. He explained things to me. He did his job very well. He had two helpers with him, but he did most of the work, and he did the helping work as far as the bringing stuff in and out of out of the bathroom and getting tools. The installation was supposed to have taken one day, and it took closer to two days. There was a problem with the old pipe when they took the old tub out. The pipe needed to be rerouted because it was in front of the tube before stud, and it needed to be rerouted behind or through the tube before stud, so they could put the wall, the new wall on. It was in the way.

The plumber was really stretched thin. He was running from one job to another job. If they had at least another or two plumbers available, that would have solved the problem. They had to wait around for this plumber to show up first day. Also, the second day, he had to come back again the second day after he bought the material that he needed. So, it kind of delayed the installation because of the plumbing problem. But that's not on them, except they could have had a plumber, maybe an extra one or two available, so they wouldn't have had to wait around for a plumber to show up. Overall, I'm satisfied with the workmanship.

The install was good. They got here at 10:00 in the morning, and they were done by 7:00 at night. They showed me all the parts before they put it in. They set off my CO2 monitor almost all day then they got smart and unplugged it, which I never even thought of. I've had a heck of a lot worse with other products, but this was good. I like the new shower. The doors leak, but they're getting replaced tomorrow. However, when I called to report the leaky door, they tried to talk me out of it.

The first time we did it, we chose upgraded products that looked more like a rock wall because that bathroom needed that. That was a different bathroom. This bathroom was more sleek-looking with white fixtures, so we chose a smooth finish. That was nice, and it's perfect for our needs, and it has a swirly pattern in it, kind of a rust-colored or like a little gold-ish-looking swirly pattern in it, and it looks fine with all of our appliances that are in there. The installation was great. Our installer's name was Jorge, and he was very good, very efficient, and thorough. Cleaned up after himself every time. He knew what he was doing. He was, for sure, trained very well.

It's a great quality product. Those family members and friends who have seen it are very impressed, and they say it's very nice and very attractive. Then we picked out a door that does not have a frame. It's kind of frameless. Everything looks great. We're very happy. We would recommend Jacuzzi very highly. Everybody was also very courteous and answered all of our questions, and they were always available. The price was a little steep, but what made it more tolerable was their offer of a Costco shop card as a gift incentive. And so, that made a big difference.

Original Review: Sept. 23, 2026

We had jacuzzi brand showers installed and the shower in the master bath is has a lot of mold growing UNDER the clear caulking. It is impossible to clean! When we called Jacuzzi Bath Remodel we were told that a repair is not covered under warranty! It's poor work and a defective product and they should honor the warranty. Now they will no longer even return our phone calls or emails.