Jacuzzi Bathrooms

This was one of the worst dealings we have ever had with contractors, and we have remodeled four houses. We hired Jacuzzi Bathroom Remodel out of Phoenix for a guest bathroom remodel and paid the highest prices we have ever seen (over $25k). I thought this price was ridiculously high, but trusted that since we paid top dollar with this reputable long-standing company that this would be the smoothest and best install with a warranty that we ever had, but we were wrong. After what was supposed to be a one day install turned into over six weeks and cost us an extra $2k plus in fees to fix things they damaged, we have some big-time regrets.

This company is unreliable. They FINALLY finished my job 2 weeks and 2 days late. The pan is squishy and dips under my 170# frame. Walk into my bedroom to get my phone and one of the workers is lounging on my love seat WTF? Most contractors hang plastic to create breezeways for the dust. These guys did lay down some drop cloth but on day two did nothing. Dust everywhere in every nook and cranny of my bedroom. And yes I said day two a one day job was promised the next day they were here from 8-3pm maybe if the one guy was chilling maybe it would have been done on time. Extremely disappointing after paying nearly $11,000 for the most basic shower system. Please do not use this company. You've only got a 50/50 chance of things working out it seems.

Agreed to tub to shower conversion in Sept 2022. ETA was 3/23 for install. Install on 11/22. Signed completion in January with $7500 to be paid on document. Received notice of completion for $8000. Finances company states I owe, $15,000. Jacuzzi was responsible for 6 months of payments but didn’t follow through. I am being held responsible for $15k that was not agreed on. Contacted Jacuzzi and was not treated well. Contacted finance company who states to take it up with Jacuzzi. I am not getting straight answers from anyone.

Sad. They verbally quoted us 45k for 2 showers. They would not leave and was very hostile. They tried to force us to put 15k down. Instead of our quote being good for a year, it was only good for today.

A three bathroom update project turned into a 4 month horror show for my home. I saw the Jacuzzi ad on television offering a 24 hour bathroom remodel last April and thought Jacuzzi was a brand I could trust. Be very careful if you live in the Portland, OR area and are considering Jacuzzi for your bathroom remodel. After signing our contract with Jacuzzi, we waited 3 months for the Jacuzzi installers to arrive. We were excited when the installers first arrived. But, that's when our horror show began. Multiple sets of installer teams came to our home over a period of 4 months because of project installation delays, installation errors and damage to the Jacuzzi tub by one of the "expert" installation crews.

We had Jacuzzi bath come out to provide an estimate. First off the person arrived and started putting down every other company that does bath remodels. One thing is to compare other companies in what they offer versus others, and another is to put down. Then he stated that he knew the best cause he had worked for the competition so he knew who had the better product. After looking at the bathrooms we are wanting to remodel he sat down to discuss the price. He gave us a price then turned around and stated it was only good if we signed then. Like we told him we were just starting to get estimates. Then he gave us a price that was almost $3,000 more if we weren't going to sign immediately that new price was good thru the end of the month.

I called Jacuzzi for a bath remodel and was told that I would receive a phone call from a salesperson to set up an appointment. When I got the call to set up the appointment it was from Bath Fitters. I thought maybe they were subcontractors for Jacuzzi and set the appointment. I was impressed with the product offered however, they could not offer the accessories I wanted. So again I called Jacuzzi and told them that I received a call from Bath Fitters and not from them. He had no idea why I would get a call from another company. I proceeded to set up an appointment with Jacuzzi and at the time decided I would remodel 2 bathrooms instead of one. I was told that the day before the appointment I would receive a call to confirm the appointment. I never received a call, nor did anyone show up at the preset time. I don't think this company knows what it is doing. They have great commercials but lousy customer service!

I got a shower and the salesman was great and also the installers. Everything is good but there is a horizontal rack that has a solid bottom, and that solid bottom collects water. It should be slotted. The corner ones are and that's great but the horizontal one is not. The installer came back to put another shelf in and I told him what the issue was. He said he was gonna call Jacuzzi to let them know what I suggested.

Our walk-in shower was pricey but we just love it. It looks so clean. The crew worked hard and they were prompt.

I liked Jacuzzi's pricing but I had an issue once they were done. The water wasn't coming out hard enough and the handle was loose. It took a little bit of calling them to finally get them to come back out and fix something that they had just installed. But other than that, everything seems to be okay with it. My mother-in-law loves it. It doesn't strain her to go and take a shower.