Jacuzzi Bathrooms Reviews

The price they wanted for bathroom remodel in a day $17,000! It's a joke. I tiled mine yes real tile no acrylic. Junk glued on wall panels. Tile floors new toilet and vanity and glass shower door. Tile half way up walls. New door new window. Less than 17,000. Don't fall for info babes selling this crap!

I had a tub to shower conversion at the beginning of April 2026. Great products and installation and we love our new shower! However, we decided to add an additional grab bar that we didn't anticipate we would want or need at installation time. It must be added via Jacuzzi or it voids the warranty - I read the line print and listened to the salesman who made sure we understood this. Unfortunately, we have had poor customer service when calling for assistance to ask for this grab bar.

Initial installation went smoothly, completed on March 24. 2 days after installation we noticed a bubble in our kitchen ceiling. The plumber returned and discovered that the installation team had not used plumber's putty when connecting the shower drain to the house plumbing, causing a leak. The drywall in our kitchen ceiling had to be cut open to locate the leak. Jacuzzi was advised of this issue on March 28. It is now April 15 and I have had to continue to follow up with Jacuzzi (4 calls) - I still have no answer regarding re-install - still a hole in the kitchen ceiling. The agents I have spoken to have been very professional - I believe the management needs to be better trained in customer communication.

The initial visit with the man who represented Jacuzzi Bath promised us the moon to get the loan signed. It took one month to get the third party doing the actual construction to show up. Only, of course, after numerous calls from me. When I mentioned the ad says in as little as one day, they laughed. They started in April. In August, I had to threaten to file suit to get it finished. I was told the contractor lost her license and I had no recourse. Not a thing could be done. Please, please research who Jacuzzi Bath sends to do your remodel.

Decided to go ahead and try them. Signed work order. 3 days later I had a question about the color I chose. After 6 phone calls to them, begging them to return my call...3 1/2 weeks later..NADA! Then I left a message telling them I wanted to cancel the job. They called back within minutes! Talked to a guy named Mark,(customer service manager.) He apologized up and down, gave me his personal phone number and said to call him directly in the future. He talked me into NOT canceling. I had another question a couple of days later, called his number and over the course of 3 more weeks, countless calls to PLEASE return my call...NADA! Stick a fork in me. I canceled today!

The experience with Jacuzzi was really bad and surprising the job was cancelled before they started. When I asked for the deposit I was told that the $1800.00 deposit was not going to be returned. They kept the deposit. Be careful with this people. Don’t give them any deposit or you never get back if you canceled the project before they start. 🙁

Yesterday I had a stall shower installed the shower pan was not the correct size it was short, so the filled in all the gaps with silicone. The second problem is the shower door hits my toilet?

I purchased my home in Nov. 2025. I called Jacuzzi for a consult and unfortunately regretted the decision. It was a 2-day remodel just for the tub and shower. Let's just say they ruined what should have been a great upgrade. The installers peeled the paint off my walls, chipped my new sink. Not to mention the mess they left. They did not quarantine the bathroom all and the walls and floors throughout my house need cleaning of the dust. Two days later the basement and my unpacked belongings was full of water after they left the tub spout with a leak! Don't do it, run. They're not communicating on how they'll fix my home and clean up only that they'll replace my sink. Not to mention the mental distress this caused me in my NEW HOME!!!

My dad remodeled his bathroom went from a tub to a shower. We were sold a fixture that could not be installed and was recalled. Took 3 tries to complete the so-called one-day remodel. Never heard from the salesman Anthony. Now the shower fixture is loose for the second time in less than a year and the warranty company is a nightmare to get in touch with. They do not answer the phone and do not call back.

I contracted with Dreamstyle Remodeling of San Diego on 11-5-2024 to replace my 20 year old MAAX shower enclosure. This project was started due to a fall in the existing shower when pushing the door open. We decided and agreed on a 42 inch corner shower with sliding doors. After the order we were informed of a change order. The order states there will be a change in the shower doors from apollo square roller door to Jacuzzi door. The installation went terrible and took several months to complete.