Jacuzzi Bath Remodel Reviews

Jacuzzi Bath is a damned annoying company. In the last 3 weeks we got calls and calls every day. We told them we do not need their service and that the work is done by somebody else. But they keep on calling. We do not want to answer the phone anymore because of those stupid calls. They do not call. Registry does not work either. So people do not deal with this company!!!!

Was taken hook, line and sinker!! Salesman has his sale pitches and will convince you they’re the best because they custom make their bases. Our base was an unusual size, so we went for it. Unfortunately, the base they installed wouldn’t drain. Took several calls to get a response. Took months for the job to be completed and 3 trips for their installers to get the job done correctly. They had to tear out their install and started over. We also decided to go through their financing, which we were required to make payments before work was completed. No one will call you back, they give you the runaround, commercials are a joke, all lies! They broke a vase, left our outside faucet running for hours, the mess was overwhelming. Please do your research before hiring. They talk a big talk to get you to sign on and then crickets.

I’ve been calling one person called Pia, and hasn’t been returning calls to let me know if they are coming to finish caulking the problem.

Do not fall for the national TV commercials claiming Jacuzzi is "waiving all installation costs." It is a complete scam to get a high-pressure salesman into your living room. I called Jacuzzi corporate ahead of time to confirm the ad, and they explicitly told me I would only pay for the materials/kit and zero labor. When the local representative arrived, he did the usual free consultation, gave me a massive verbal quote of $17,000, and completely blew me off when I asked about the free installation commercial. He refused to put a single thing in writing because he knew the pricing was a sham.

Never offered the “0” interest and free installation. Shower did get installed and there are draining issues. Jacuzzi called me 2 days ago saying they would call me back. Never did. It’s lifetime warranty so they either fix the issue or they can tear the whole shower out and reinstall. So buyer be aware of salesman tactics. Whatever they advertise on TV make sure they sign off on it. Oh ya the receipt or completion order is a joke. Hand scribbled. Unprofessional.

The price they wanted for bathroom remodel in a day $17,000! It's a joke. I tiled mine yes real tile no acrylic. Junk glued on wall panels. Tile floors new toilet and vanity and glass shower door. Tile half way up walls. New door new window. Less than 17,000. Don't fall for info babes selling this crap!

I had a tub to shower conversion at the beginning of April 2026. Great products and installation and we love our new shower! However, we decided to add an additional grab bar that we didn't anticipate we would want or need at installation time. It must be added via Jacuzzi or it voids the warranty - I read the line print and listened to the salesman who made sure we understood this. Unfortunately, we have had poor customer service when calling for assistance to ask for this grab bar.

Initial installation went smoothly, completed on March 24. 2 days after installation we noticed a bubble in our kitchen ceiling. The plumber returned and discovered that the installation team had not used plumber's putty when connecting the shower drain to the house plumbing, causing a leak. The drywall in our kitchen ceiling had to be cut open to locate the leak. Jacuzzi was advised of this issue on March 28. It is now April 15 and I have had to continue to follow up with Jacuzzi (4 calls) - I still have no answer regarding re-install - still a hole in the kitchen ceiling. The agents I have spoken to have been very professional - I believe the management needs to be better trained in customer communication.

The initial visit with the man who represented Jacuzzi Bath promised us the moon to get the loan signed. It took one month to get the third party doing the actual construction to show up. Only, of course, after numerous calls from me. When I mentioned the ad says in as little as one day, they laughed. They started in April. In August, I had to threaten to file suit to get it finished. I was told the contractor lost her license and I had no recourse. Not a thing could be done. Please, please research who Jacuzzi Bath sends to do your remodel.

Decided to go ahead and try them. Signed work order. 3 days later I had a question about the color I chose. After 6 phone calls to them, begging them to return my call...3 1/2 weeks later..NADA! Then I left a message telling them I wanted to cancel the job. They called back within minutes! Talked to a guy named Mark,(customer service manager.) He apologized up and down, gave me his personal phone number and said to call him directly in the future. He talked me into NOT canceling. I had another question a couple of days later, called his number and over the course of 3 more weeks, countless calls to PLEASE return my call...NADA! Stick a fork in me. I canceled today!