Jacuzzi Bath Remodel Reviews

I had Jacuzzi come and give me an estimate. The price was rather high, but I was impressed with everything they said about the product. So, I decided to go for it. The two gentlemen that came out to do the installation couldn't have been nicer, and they made sure that they covered everything. There was no damage. They did a really good job with the walk-in shower. When they promote the product, they say it'll be done in one day. But it took two full days. Though I knew that upfront. I'm very happy with the product.

I got a shower from Jacuzzi Bath. The install was easy. They walk you through everything, material-wise, and then what they were gonna do. They called in the midst of it to let me know where they were at in the process. They put tarps down, cleaned everything up when they were finished, and took a picture. So, it was very user-friendly. They were very nice people that did it. The final result looked amazing. So, they did a great job. I've told several people that I'd recommend Jacuzzi Bath. I like the price, and I like the fact it's a one-day install and it’s very easy.

The presentation that Jacuzzi did was good. It took about 45 minutes. The rep went over everything for me when I picked out all the items and the materials that I wanted. He was good about it. They did all the work in two days. The price that I paid was extreme. But after I spoke to a couple of different people and did some more research, it was reasonable. I have the waterfall, and I love it. The only thing is that your water bill will go up. I've already referred Jacuzzi to two people. One is getting his installed, and another friend of mine is coming to look at the product first before he decides.

This house was built in 1962, and the original tub didn't look very good. It's the main bathroom. When guests come over, I want it to be nice. The Jacuzzi salesman that came out here was so nice. He explained everything very well to me and told me exactly what it was going to cost and how long it would take and all that. It all worked out. So, I'm a pretty happy camper about it all. Jacuzzi is superior. They manufacture their own stuff. You don't buy it from somebody else. The installation went very well, except the plumber had an emergency call, and the plumber had to do some stuff before they could continue. So, it took a couple of days instead of one, but that was unavoidable. So, I was all right with that. My water was back on, so it worked out.

Jacuzzi was professional. They came in and did the job. The people who put it in seem to be quite intelligent, quite concerned about just how I wanted it, and they explained everything: that this is a lifetime thing, that I can call them anytime if I find anything that I did not like.

We did the shower bathtub with Jacuzzi Bathrooms. It was completed about three weeks ago. The installation team was fine. We made it clear that we didn't want them to try and rush it to complete in a day and that we preferred they take two days because we would be here a good number of years.

I've known Jacuzzi for years, but it really caught me this last year with their online ad. It was time to redo some things, so I called them up, and off we went. The young fellow that came here originally for the estimate was courteous and very personable and professional. He explained everything exactly what we could do and what we could go for, and went through the whole process. It was very satisfying. I ended up taking out the bathtub and having a walk-in shower installed with the enclosure. They finished the construction in two weeks. They did run into a few little problems behind once they pulled the old enclosure out. There was some water damage from the old tub installation that we had done 15 years ago. It led to a day and a half instead of just a day because they did the repairs for all that, which was wonderful.

My wife got tired of a bathtub that was 30 years old. It was a nice bathtub, though. We decided to put a shower in there instead. I've seen Jacuzzi on the TV, and I figured I'd give it a shot. I finally negotiated down the price that I was willing to pay. Once we got that done, which took a bit of doing, we got it done. They were going to do the installation on the following Monday. I said it was too soon and asked them to do the one after that. So, they did. They started the Monday after that, and it took them a day and a half to get it done.

The installers did the remodel in one day, as what was said, and cleaned up everything. I love my shower and my experience with Jacuzzi was excellent.

My home is 20 years old, and the plumbing needs repair. I really had to convert a bathtub into a walk-in shower for safety. I've heard of Jacuzzi ever since I was a kid. That company's a long-standing company that's always been around. I went with them, and I like that everything Jacuzzi did was ADA compliant. And they build their own product and install it. I purchased a walk-in shower. It was a tub conversion to a shower. I've had it for two months now and I just hired them again yesterday to come in and change out a bathtub. They've been great. I just felt very confident going with them. My experience with them was really awesome.

I have been thinking about remodeling our bathroom, and I made my purchase with Jacuzzi in July. My interactions with their representatives went great.

My mom found Jacuzzi online. Our bathroom needed a little bit of an update. The tub was in a little bit of chaos. My 90-year-old grandmother also lives with my mother in that house. So, we switched over to a shower so it was easier for her to get in and out as well. Our experience with their rep was good. He was professional, super-duper nice, and spoke about all the processes. The only thing I wish was a little different is that we got a financial breakdown of exactly how charges were going to be placed. Just because when I did the financing option, I put 3,000 down for it, and then they charge you the first half first. So, the project came out to just about 16,000.

The reason we chose Jacuzzi was that we were in Costco and they were telling us about a deal there. We talked with them, and we decided we wanted to go ahead and try it. I had seen advertisements too on TV where they could get it done in a day, although ours didn't end up being done in a day. But that was because of some factors about our building.

The Jacuzzi representative came out and was really good at answering questions and going over every little detail of it. We did a shower replacement. The installation went like it was supposed to, within a day. The quality of work was really good. My mom was extremely happy. My mom has cancer, and she has a hip issue. So being able to walk into the shower greatly made her life better.

I dealt with Blake and it went very well. He came in and showed me options for different things that I could have. Everything looked good. We went about trying to use discounts. They have the zero installation. We used all of that to make the price affordable. It was a two-day project. It was done in a timely manner. We had a wall that we had to put up. So, we had little extras in there. There was an incident with the electrical. One of our closet lights stopped working. So, they sent somebody back about that. The inspector came, too. So, it was okay because everything was done.

While the installation only took one day, the trim on the outside the bathtub was not long enough. This left approximately 3” short at the top. When I called to get this fixed, they never called back. Customer service of the approved contractor is not good. The caulk used for a white surround looks dirty, and is not a clean look. My wife was extremely disappointed with the contractor, and I would not use them again, nor would I recommended Jacuzzi bath. For the amount I had to spend for this remodel, I feel I was ripped off.

We had Jacuzzi install a walk-in shower. The sales guy was excellent. Kenneth was very personable and knowledgeable. The workers were very good. They were prompt. The only thing is when they came, quite a few of the products were wrong. But right away, they called, and they had somebody drive over the correct things. The flooring and the bottom pan was the wrong color. The walls were the wrong size of the subway tiles. Two of the shelves were white and I wanted the black. But I told them and they right away called in, and they got it over. So, it was not a big deal. We're enjoying the shower. Everything's great. It was an excellent experience. I would recommend them to everyone, even though they said that they were middle range, price-wise. It was expensive for us, but it was a good value. It was worth it for us.

I decided to get a bathroom remodel and a couple of companies were offering ways for me to do that. I decided to go with Jacuzzi because of their response to my questions, pricing and expediting the installation. It was just a matter of research and making a decision. I had the tub removed from the bathroom and replaced it with a shower. Everything was done in one day and the three workers were very nice. The color combinations are my favorite features along with the finished product. People considering Jacuzzi should by all means, consider it. Everybody’s needs are a little different. But as far as expediting and getting the job done, creative financing, and if they need it, give Jacuzzi a shot.

We did a walk-in shower with Jacuzzi. The sales rep who came out was good. The installation was also very good. The installer was very professional, helpful, and knowledgeable. We’ve had it for four months now, and we’re very happy with it. Everything was good in our experience.

We just had the shower doors installed and they put the doors on backwards and the walls don't match. No one in customer service seems to care about these problems, we've not been contacted about them. I would never recommend Jacuzzi to anyone!!!

I saw a Jacuzzi commercial on TV about the one-day installation, so I called them. I liked that I didn't have to wait weeks for something to get done. The consultation was very good. Their sales rep was professional. I purchased a walk-in shower in June. The installer was respectful and clean, and the installation was very well done. The process took about seven hours. The new product is not lifechanging, but it makes life easier. The showerhead's really nice, and I like that it's easy getting in and out. I'd tell others that if they need to upgrade, they should see Jacuzzi.

The whole process was great. I've seen the Jacuzzi commercials on TV, and I saw this certain seat that I thought would work well in our shower. I needed a seat and grab bar because we're in our 70s now. It was all about safety. There were two people here, a gentleman and a lady, and they were both very friendly. They showed the different pieces and explained why we would need a new shower, because the shower walls I thought were in good shape. But they said to put their pieces in it. It had to be their shower, which is fine. They knew their products. Everything was great.

We had somebody come in to remodel the whole bathroom. We got the total package from Jacuzzi; it was all in one they did. We used it twice. I like it so far. The only problem was the installer did not do all the caulking properly. We had to have somebody else come back out to do it. Other than that, the materials and the product look good. We’re happy with the choice of color.

I got the feeling that Jacuzzi Bathrooms would do a better job and had a better warranty than some of the other providers. Also, I liked the no-interest loan for 12 months. The people were courteous and very clean. The bottom pan of the shower wouldn't accommodate. They're just off-the-shelf one. They had to make a custom one because of the way the plumbing was in my unit. That took a few weeks. So, there was a period there where the bathtub and shower area was torn up. But everything else was functional in the bathroom and managed to get by as it was. The part got fabricated, and the crew came in and put it in together the rest of the day.

The only reasons for me to hire Jacuzzi in because of their TV advertisement with a well known tv personality and because I was caring for my dad with dementia we needed a walk in shower for my dad's safety. In short everything with process and pricing was fine except for the contractor that took care of use at the time the company went out of business and not sure why Jacuzzi couldn't have contacted another contractor take care of us but since my issues was concerning the shower door they directed me to the shower door company which is in Canada.

I decided to contact Jacuzzi re upgrade 2 bathrooms in my home. I am a widower in my 80's. Need to sell the house. Jacuzzi sent '5 Star Remodel' out of ROCHESTER? I signed Contract for 2 conversions total cost $28,000. On June 2, 2026. Gave My ck. for $9,400, 1/3 down payment. JULY 2 CALL from 5 Star, waiting for material. July 8 I requested cancel the project. My 95 y/o Sister in California wants me to visit. 5 Star said it is too late to cancel and they will keep my $9,400.

We live in a remote area. When I visited with person one he guaranteed we were in the area. So we made an appointment for the following Monday 20 minutes before the appointment they sent me a text message stating that they had to reschedule. So I rescheduled for the next morning same time then they sent me a text message saying that we had to reschedule one hour before our appointment. So we made an appointment for 6 o’clock that night this appointment was made after visiting with two separate ladies. 6 o’clock came and went no one showed up no text message so I called changing our plans three times. The guy informed me that oh well we don’t service that area. I don’t know why anybody would’ve made appointments so for this company I think they suck! very unreliable. They need to train their phone people better so they know what they’re doing. Very disappointed.

My wife went to Washington Square Mall and visited with a sales agent, then came to our house to show us what you had to offer. Mistake 1, the salesman didn't submit our contract and money on time. Jacuzzi took 5-6 weeks to start the installation. Didn't complete the job to our satisfaction, my wife called and asked for the completion. Was advised parts where on backorder. Today date is June 25th, 2026! April 2026 to almost July 4th, 2026. Don't ever buy from Jacuzzi!

Jacuzzi Bath is a damned annoying company. In the last 3 weeks we got calls and calls every day. We told them we do not need their service and that the work is done by somebody else. But they keep on calling. We do not want to answer the phone anymore because of those stupid calls. They do not call. Registry does not work either. So people do not deal with this company!!!!

Was taken hook, line and sinker!! Salesman has his sale pitches and will convince you they’re the best because they custom make their bases. Our base was an unusual size, so we went for it. Unfortunately, the base they installed wouldn’t drain. Took several calls to get a response. Took months for the job to be completed and 3 trips for their installers to get the job done correctly. They had to tear out their install and started over. We also decided to go through their financing, which we were required to make payments before work was completed. No one will call you back, they give you the runaround, commercials are a joke, all lies! They broke a vase, left our outside faucet running for hours, the mess was overwhelming. Please do your research before hiring. They talk a big talk to get you to sign on and then crickets.

I’ve been calling one person called Pia, and hasn’t been returning calls to let me know if they are coming to finish caulking the problem.

Do not fall for the national TV commercials claiming Jacuzzi is "waiving all installation costs." It is a complete scam to get a high-pressure salesman into your living room. I called Jacuzzi corporate ahead of time to confirm the ad, and they explicitly told me I would only pay for the materials/kit and zero labor. When the local representative arrived, he did the usual free consultation, gave me a massive verbal quote of $17,000, and completely blew me off when I asked about the free installation commercial. He refused to put a single thing in writing because he knew the pricing was a sham.

Never offered the “0” interest and free installation. Shower did get installed and there are draining issues. Jacuzzi called me 2 days ago saying they would call me back. Never did. It’s lifetime warranty so they either fix the issue or they can tear the whole shower out and reinstall. So buyer be aware of salesman tactics. Whatever they advertise on TV make sure they sign off on it. Oh ya the receipt or completion order is a joke. Hand scribbled. Unprofessional.

The price they wanted for bathroom remodel in a day $17,000! It's a joke. I tiled mine yes real tile no acrylic. Junk glued on wall panels. Tile floors new toilet and vanity and glass shower door. Tile half way up walls. New door new window. Less than 17,000. Don't fall for info babes selling this crap!

I had a tub to shower conversion at the beginning of April 2026. Great products and installation and we love our new shower! However, we decided to add an additional grab bar that we didn't anticipate we would want or need at installation time. It must be added via Jacuzzi or it voids the warranty - I read the line print and listened to the salesman who made sure we understood this. Unfortunately, we have had poor customer service when calling for assistance to ask for this grab bar.

Initial installation went smoothly, completed on March 24. 2 days after installation we noticed a bubble in our kitchen ceiling. The plumber returned and discovered that the installation team had not used plumber's putty when connecting the shower drain to the house plumbing, causing a leak. The drywall in our kitchen ceiling had to be cut open to locate the leak. Jacuzzi was advised of this issue on March 28. It is now April 15 and I have had to continue to follow up with Jacuzzi (4 calls) - I still have no answer regarding re-install - still a hole in the kitchen ceiling. The agents I have spoken to have been very professional - I believe the management needs to be better trained in customer communication.

The initial visit with the man who represented Jacuzzi Bath promised us the moon to get the loan signed. It took one month to get the third party doing the actual construction to show up. Only, of course, after numerous calls from me. When I mentioned the ad says in as little as one day, they laughed. They started in April. In August, I had to threaten to file suit to get it finished. I was told the contractor lost her license and I had no recourse. Not a thing could be done. Please, please research who Jacuzzi Bath sends to do your remodel.

Decided to go ahead and try them. Signed work order. 3 days later I had a question about the color I chose. After 6 phone calls to them, begging them to return my call...3 1/2 weeks later..NADA! Then I left a message telling them I wanted to cancel the job. They called back within minutes! Talked to a guy named Mark,(customer service manager.) He apologized up and down, gave me his personal phone number and said to call him directly in the future. He talked me into NOT canceling. I had another question a couple of days later, called his number and over the course of 3 more weeks, countless calls to PLEASE return my call...NADA! Stick a fork in me. I canceled today!

The experience with Jacuzzi was really bad and surprising the job was cancelled before they started. When I asked for the deposit I was told that the $1800.00 deposit was not going to be returned. They kept the deposit. Be careful with this people. Don’t give them any deposit or you never get back if you canceled the project before they start. 🙁

Yesterday I had a stall shower installed the shower pan was not the correct size it was short, so the filled in all the gaps with silicone. The second problem is the shower door hits my toilet?

Do not buy a Jacuzzi tub because if something goes wrong with it they will not honor their warranty. They say they will but you have to jump through hoops. I've been trying to get warranty satisfaction since December and I am getting the runaround from these people. They say they're going to refund my money which is close to $10,000 and they're dragging their feet. So I recommend not using jacuzzi if you want to do anything with your bathtubs.

I purchased my home in Nov. 2025. I called Jacuzzi for a consult and unfortunately regretted the decision. It was a 2-day remodel just for the tub and shower. Let's just say they ruined what should have been a great upgrade. The installers peeled the paint off my walls, chipped my new sink. Not to mention the mess they left. They did not quarantine the bathroom all and the walls and floors throughout my house need cleaning of the dust. Two days later the basement and my unpacked belongings was full of water after they left the tub spout with a leak! Don't do it, run. They're not communicating on how they'll fix my home and clean up only that they'll replace my sink. Not to mention the mental distress this caused me in my NEW HOME!!!

We would not recommend the Jacuzzi brand to family. We discovered an electrical issue which required hiring an electrician to fix the problem. ##Contractor replaced 2 custom wooden baseboards with cheap plastic, didn't ask us if he could do so. Workmanship on a closet shelf they were to add was poorly done. They said it was the best they could do. Our electrician rebuilt the shelf to perfection.The company would not give the initial signing discount if we thought about it and called them to come back. Military/senior discounts only would apply. Workers were friendly and courteous. The house was kept neat during the construction period. All in all, hold off on filling out the contactor's paper regarding his evaluation until such time you are have enough time to use the product and to check for flaws that appear over an interval of time.

My dad remodeled his bathroom went from a tub to a shower. We were sold a fixture that could not be installed and was recalled. Took 3 tries to complete the so-called one-day remodel. Never heard from the salesman Anthony. Now the shower fixture is loose for the second time in less than a year and the warranty company is a nightmare to get in touch with. They do not answer the phone and do not call back.

They do not double check everything. The shower looked fine but the shower doors aren't even cut straight leaving a gap. My father was sick so he only got to take a couple showers and had no clue what I was talking about and I couldn't be there to have them come out. I emailed letting them know the issues and they have ignored them.

I contracted with Dreamstyle Remodeling of San Diego on 11-5-2024 to replace my 20 year old MAAX shower enclosure. This project was started due to a fall in the existing shower when pushing the door open. We decided and agreed on a 42 inch corner shower with sliding doors. After the order we were informed of a change order. The order states there will be a change in the shower doors from apollo square roller door to Jacuzzi door. The installation went terrible and took several months to complete.

DON'T DO IT - Jacuzzi farms it out to contractors and the contractors that did ours were bulls in a china shop - they ruined our floor, didn't finish off the shower, the product molded quickly, the floor of the shower already has micro-fishers in it. The product is poor, the installation was worse than poor and to top it all off Costco was promoting it. I hope they no longer are promoting Jacuzzi - worst thing we've done and it was expensive!! If I could leave this without a star I would.

I wish I could give a -zero. They're company lied about everything, the water nozzle is still leaking, dust everywhere, and lied about the 18mo promotion. I could of paid less to a shade tree to do a better job. Not worth the money.

I called called the number on tv and was referred to a local company. v A representative gave me a quote to replace existing tub and tile for $15,000. Is that what they call affordable? Also, too many commercials that are misleading about the cost for the average working person.

If you are smart, DO NOT REMODEL your bathroom from JACUZZI!!! You are better off going to Lowe’s or Home Depot. My mom got the bathroom installed since she has had a couple of knee surgeries and another health issue. She wanted to install jacuzzi. They charged so much money and DID NOT install it one day. My mom almost FELL in that shower due to the CHEAP shower. The SEATING they added she was SLIPPING. This is absolutely DANGEROUS for elderly. SAVE your elderly parents. I had to go to TARGET and buy tons of non-slip bath mats. It helped. What was the point of getting the shower remodeled if my mom kept slipping??? I HATE JACUZZI for FALSELY ADVERTISING!

3 months for 1 day installation. Was demolished on 2nd visit wrong shower pan again! Took them from 8am to 5pm even though demoed, anyone have a 1 day installation, anybody? Now not enough shower power, wand doesn't work properly. The plastic to keep water out came off in my hands. Breakdown of prices paid for product on paper for us to review this needs to change! No communication skills required to work for Jacuzzi shower remodel.

The product is nice, the problem we’ve had is with customer service. During the installation process, they damaged our newly installed linoleum floor and during our initial visit with the representative, he said that we would need a longer shower rod than what they have. The installer said the shower rod wasn’t long enough and that they would order one for us and that it would be a week. They had 4 weeks to get it right before the installation. And here we are 6 weeks later still waiting for the shower rod.

Several years ago Christina Hall began the Jacuzzi bath remodel ads on tv. I was excited by the free upgrades and the free installation. I contacted the company on the Internet and was called back by a company operating out of Pensacola, FL. Not only did I not get free upgrades or installation, they refused to install the door I very much wanted. I'm stuck with a big, ugly shower curtain rod. I was never given an itemized list of costs and will be paying for this mistake for years to come. Not a happy camper.

I was swindled. They show a competent individual to sell you on the product and then once it is time to have it installed, they have literal children installing your bathroom remodel. I am continuously let down by this company and how it runs. It has been almost a month for everything to be properly installed. I would not recommend Jacuzzi to anyone else.

We purchased the 6032 Elite Whirlpool directly from WaterTech Tennessee through their online platform. Our objective was to invest in a high-quality product to ensure enjoyment of the whirlpool for many years, particularly during our retirement. We meticulously planned the renovation and budget to accommodate this premium purchase, resulting in an expenditure of $2,610. Unfortunately, after just two years of use, we discovered a crack near one of the whirlpool's spouts. This raises concerns regarding the product's quality. While it seems unlikely that a plastic bottle falling may have caused this damage, we do not recall such an incident occurring.

Very expensive and they left a large hole they cut in my subfloor, I have to have fixed, they built a wall, but did not finish that either. Tundraland is the contractor in the Minneapolis area, they just want to get in and out, do not care about quality. We were promised a discount because they did not start on the promised date, that never materialized, and we were charged twice for an upgrade in the accessories (faucet and handles). AVOID THIS COMPANY.

The bathtub and surround are very nice, but the silicone that was place on the top for lifting up after less than a month, screws that held the grab bar up were stripped, I called the company to complain about these things, it took over 2 weeks to get someone out to do the repair, he was very nice, I also asked him about where the curtain rod was placed, he said the installers should have asked where we wanted it placed, he said he could have redone it but that would leave holes on both side that would have to be filled and could be seen. We had two bath surrounds placed one on my tenant's side and one on our side, I think for the kind of money we spent on this, they should have offered to repair the curtain rod placement.

Prior to October 20, 2025, I had contacted Jacuzzi Bath & Remodel per their online advertising to set up an appointment to discuss the renovation of my bathroom. On Oct 20th I thought Jacuzzi Bath & Remodel was coming to my condo instead NewPro, subsidiary of Renova Partners, came to the appointment. They discussed with me that they contract with Jacuzzi Bath & Remodel in providing the renovation of the project, but Jacuzzi provides the materials. After negotiating the contract with Liam **, Design Consultant from NewPro, I agree to pay a 3rd of the contract price with work to be completed in mid-December. My check was dated Oct 20, 2025 for $9,026 and cashed on Oct 22, 2025.

$21,000 for a small shower is not affordable. The shower door doesn’t stay closed and I’ve called several times to get it fixed, and no one is getting back to me. The shower seat was a disappointment, since it was too big to be installed-something I would have liked to know ahead of time. The people that worked on the shower drilled the holes wrong and covered them up with putty. Not professional.

The installation crew were professional and clean but the shower doors are misaligned so bad that every time the shower is used I have to mop the floor. HORRIBLE! I have called and e-mailed no less than 30 times, no one answers the phone or replies to the e-mails. Apparently ZERO Warranty! I Wouldn’t recommend them!

Purchased a Costco Jacuzzi tub to shower conversion. Very negative experience. Spent $25K (after Costco rebate). It took three days, not one. Has major problem with shelf/grab bar sticking out so far on one side and inside rail of glass door on the other; an average size person can hardly turn around. Scratched my slate floor and walls. Contacted both Jacuzzi and Costco with three week response time and then no help. I purchased through Costco due to their reputation. Bad choice!

This company doesn't stand by the company that they sent out to represent Jacuzzi. Instead they sent out another company to get more money for a job that wasn't done. Terrible company to deal with. Would not recommend.

Agent came to my house. Half hour pitch. Price to convert tub to shower was $17,000-$18,000! Absolutely unaffordable!!! We didn't even bother to see my bathroom. Prices are insane. Man went over the company history which I didn't need to hear. How can average people afford this?

The remodel is complete and could not paint where the installer caught to existing wall. He came back dug the clock out of the round of perimeter of the shower and then it turned yellow. Not a good experience, do not recommend!

The service was terrible with hidden fees. The work doesn't match the prices. $8,000- $22,000 for a small shower. Too many promises that's never kept, the material is the same as any other company but overpriced tremendously.

This was a huge regret. It was a dream that turned into a nightmare. A spa that can't withstand the sun and rain. After only three years of use, it became a scrap heap in my backyard. They charge a lot for labor, which isn't included in the warranty. It's a very expensive product to lose in such a short time. See the photos and draw your own conclusions.

Was quoted $22000 for a vast single shower stall (from 3rd party installation company). They use very cheap plastic materials that look terrible. Stay away and go with a reputable local company if you can.

Had two appointments. Both no shows. First one we let slide as they stated they did not have correct area code for my phone number. Fixed that. Called me again to set up appointment time. They no showed. Don't waste your time.

My most recent installation 24 hour walk-in shower went very smoothly and stress-free... From the salesman, Ben **, who made the process so easy to navigate through, was there on a snap for any questions I had, and someone who really cares about his customers! The Installation I cannot say enough about how wonderful, professional, and considerate the two gentlemen that installed our walk-in shower. From the time they started, laying down tarps so that no part of my house would get dirty to a perfect seven-hour installation and everything was left immaculately clean. There wasn't a speck of dirt on the floors. They did a fantastic job! Overall experience was smooth, pleasant and I would highly recommend this service. You will love your bathroom. We love ours!!!!

The tv advertisement about "Waiving installation Costs" got me to call. Quick response from local contractor. Came to my home did his measurements to replace two showers and nothing else. One was already a shower the other was a tub/shower. Fiberglass or whatever they used in the 1975 time frame. He quoted me $18000-20000 for EACH shower. I had them both replaced for under $11,000 TOTAL for both. I would hate to see what the cost from Jacuzzi would have been if they weren't "waiving" installation costs.

The sales man stated the installers go through their program they are certified etc etc etc. None of this is true they are a third party most non speaking English and they did a very sloppy job. I do not recommend this company and they are way over priced.

This is the biggest scam national company that I had to deal with. They wanted $22000 for a small walkthrough shower. They advertise no installment cost so I guess 3 pieces of acrylic/plastic cost $22000. Stay away from them if you can! Or you will be way overpay for a cheap shower/bath remodel.

This co..harasses me daily with junk email, 10 a day. I delete them, block them etc but they keep coming..Do yourself a favor and go elsewhere..After telling me they would take me off their email list I got even more

We had a very good experience with the sales portion of Jacuzzi Bath Remodel. After a short phone call, Jackie appeared at our home within one day and gave a complete and concise explanation of the product and process of 1 day application. Jackie was very thorough and not at all pushy and gave us many options to choose from for products to choose from and for payment. While we ultimately decided to go a different way, I was very impressed with Jackie.

Setup a walk in shower remodel thru Costco. The one day install turned into two days. The crew never showed on day two. Job started Wednesday. No one called me to inform me that I was not having anyone show up on day two. When I called in the guy was rude and said it would be done this week. Crew showed up Friday to finish the install. They were at my house past 10pm on a Friday night. Come Saturday I went to test the water in the shower. There is zero water. Not a drop. I call customer service. There was more lack of care. The basic answer was we don’t have anyone work weekends and we will see what we can do Monday.

Sales pitch was a joke. Said we would hate to work with a contractor, only to admit they will only do the wet space and we would still have to find a contractor to remodel the rest of the bathroom. Why work with two when we could get one? They ended the excruciatingly long experience by performatively yelling at their manager on the phone about all the great deals we're throwing away to convince us to reconsider. I walked out of the room and closed the door and suddenly the conversation stopped.

I saw the advertisement online and got an online response quickly. My online person kept repeating the same questions. After the first repeat I asked if they were human. They said they were. After the 3rd question repeat, I asked again. I must have upset the representative as she told me she didn't want my business.

I'm not sure why I have to give them a one star. This has been the worst experience ever. Installation June 23rd suppose to be a one day and then advised two day project that went to 3 days and it's now July 21st and still not completed. The door fell off the shower on my husband. Our contract said leave the existing wood in the shower alone. My first husband who died from agent orange did construction and cabinetry work. Him and our son worked on installing wood in the bathroom to make it look like a sauna. It was beautiful. We told our representative we didn't want this touched.

We have been very disappointed with our shower remodel. What they advertised as taking 1-2 days has more drawn to a month waiting on doors to be put in. The lack of communication has been the most frustrating. We are always calling them to find out when our doors will be put in. They never call us back. I highly recommend you use another company other than Jacuzzi.

The worst company in the world!!! They installed a shower in our home in Ft Collins. It was a $10,000 installation. I was a bit underwhelmed with it but it was esthetically pleasing. But from the first time I used the shower, it felt like I was standing on a marshmallow. I called the installers almost 9 months from the installation, as I nearly suffered a near fatal fall. If I could upload pictures I would!! The installers no-showed 2 times to try to come view the problem. And the warranty repair team is never ever available to talk. I wish I had our money back!! I am pursuing legal action, cannot wait for a refund. I fell in the shower because they didn't install it properly, the doors fell on me and trapped me for quite a while. I STRONGLY ADVISE LOOKING FOR BETTER OPTIONS. I THINK KOHLER WOULD HAVE BEEN A MUCH BETTER OPTION! The entire thing is a disaster!!

Seen ad on TV with no insulation fee. I knew it would be a joke and I was right. I am redoing the whole bathroom, I am taking everything out to studs same with the shower so when the sales rep showed up late! I told him what I wanted just a simple walk in shower. And I would be all the demo.so after his sales pitch he quoted a price for 21,000 but said with the promotion of no insulation fee it would be around 15,000 so I asked him so you are charging me 15,000 just for the shower material. So he keep bringing up the 21,000 saying I am saving money. Then he goes and calls his manager on speakerphone she makes it sound like she is going to give me a bigger discount. 12,000 now. Just remember that's with no insulation fee just for the shower itself. This company is a joke.

The cost does not equal the quality! The two guys that did our two bathrooms didn’t match the brick pattern in the first bathroom which I find is ridiculous since they match the right side. The left side did not match. They also smelled like ** when they came in for the third time.

I bought a home that included an installed Jacuzzi brand walk-in tub with jets. I have called the company many times to have someone come out and do a service maintenance and check the system out since it's about 6 years old. The Jacuzzi company never responds to my requests for service. So now I have a tub I really do not use that's sitting idle most of the time because I have no idea how functional the system is.

I had both my Master bathroom and Guest bathroom remodeled. The master bath was done first and from a distance it looked very nice. It wasn’t until I reviewed the construction up close that I noticed crocked cuts and they pulled the back wall to hide this fact. The Guest bath was to be a bathtub with shower replacement but ended up nowhere near the quality of the master bathroom even with its imperfections. 5/8” plywood sticking out from under the tub, caulking that looked like a 2-year-old did it, and dirty hands and fingers used to spread the chalk with marking lines on the walls done with indelible ink marker. This was a project not worth rating on the star scale other than giving it ZERO STARS!!! The only thing either team touched was removing the original tubs and installing new ones and did not put in flooring, molding, or any finish work. Look elsewhere for a better company and BTW it took 2 days per bathroom.

This has been a very disappointing experience. Every review I have read resounds my experience. Overpriced, poor workmanship, rude service staff. Taking advantage of senior citizens. Customer service is non existent. Do not do business with this company. Don’t let the commercials fool you!!!! DO NOT BUY!!!

Horrible!! They didn't show up for my install after waiting almost 3 months (not the 8-10 weeks they promised). I took the day off from work for this. After finally getting someone on the phone (apparently the whole company was in a meeting as I was trying to get an answer) they offered me $100 off LOL. When they finally showed up for the 2nd install date, they had the wrong order. Totally unprofessional company and WROTTEN customer service. I had to ask 9 times for a breakdown of my invoice. NO STARS!!!!

We were pressured into an overpriced quote. The next day calling to cancel & being told it was canceled but it never was. The loan company and installation kept emailing me. Got a quote for half of the price from bathfitter. Jacuzzi is pressuring and very in genuine. I would not recommend working with them or wasting your time with an outrageous quote.

I have owned Jacuzzi sand filters and pumps for my inground pool. Sadly, Jacuzzi has been bought and sold many times by private equity, and the company no longer supports its products. I went to Leslie's pool store today to buy a pump coupling for $50 (you can't find them, and Leslie's could not either!). Leslie's said they were dropping Jacuzzi. If you buy into filtration systems, you'll need to buy parts later. I cannot get Jacuzzi parts anywhere. In 1987, Kidde was acquired by Hanson PLC. In 1995, Hanson spun off Jacuzzi and other brands into a public company called U.S. Industries. USI renamed itself Jacuzzi Brands in 2003. This was in turn bought out by Apollo Management, and then by Investindustrial in 2019.

They did a great job, but it was a simple remodel- no pull down seat, no shower door install (we opted for rod with curtains)…. It was over $14,000!!! I don’t call that affordable for most people. Even the workers said, "Wow this is the easiest one we’ve done in days!" They were very quick and professional. But in hindsight not worth the high cost. Re-Bath quote was over $20,000 for the same exact job.

Our installer's name was Stephen. He had one mission. Get this job done as quickly as possible so he could go to a concert. His work was subpar at best. He cut every corner possible. Love Your Bath, more like hate your bath. This was a horrible experience. Our salesperson's name was Jared **. Nice young man. He should be ashamed at working for this company out of Tampa Florida. There’s a special place for people that take advantage of senior citizens.

After installation the sliding shower doors make a thumping sound. Crew came to check it out, confirmed the noises, attempted adjustments and finally called manufacturing site. Told me "sometimes this happens"! Repeated calls to Customer Service always promised a call back to help resolve but never got calls back and no resolution. Six attempts so far and now have a shower I am embarrassed with!!!! Certainly not $15,000 worth of satisfaction! Stay away from this company. They knew beforehand about this potential problem but did not tell me about it and now I am stuck!

I am a widow that has been completing projects left unfinished by my late husband. Here are my complaints with Jacuzzi (also called Reborn Bath): In January 2025, the sales person was nice but appointment was LONG and I felt pressured into taking their special price that was only available THAT DAY. My shower is custom, and they came back in a month (February) with the wrong sized pan. PM, Giovani, tried to pressure me into using the wrong pan which was smaller. They didn't come back again until April 28th. It took them three days to complete their install. They weren't going to do a full demo, which I had paid for. They damaged my drywall on the other side of the shower. They did fix it, but it needs to be painted. I did not have them install the shower doors. I waited 24 hours before trying the new plumbing.

Was approached at the car show this past Saturday by Jacuzzi reps so we scheduled an appointment for Tuesday at 10 AM to get our shower replaced. At 10:20 Ricky called us from Jacuzzi. Said he needed to reschedule to 11:30 AM which we did. Then at 11:55, My husband called him to find out where he was. Supposedly he was on his way. So we canceled, was not impressed from the get-go, and would not recommend Jacuzzi.

I ran into this company at Costco, thinking this should reasonable? Wrong, we have a basic tub shower combo. The salesman comes over, does his thing then writes out an estimate for 21,000 dollars for Formica on a waterproof foam core backing in 4 color choices. This made me laugh uncontrollably. Then he thought he'd make me a bargain and charge me 17,000. For 3 walls and fiberglass tub. What a scam. We went with Onyx material for tub and shower which is a corian like product. We had our shower tub 3 wall install new tile new cabinet and sink for 6k. Jacuzzi translates to Eileen and Ben **.

Trying to help out my elderly parents and get quotes for a tub to shower conversion. First phone call the lady wouldn’t even help me because I’m not the homeowner. My mother is very hard of hearing and my dad gets easily confused so I am trying to help them out. I’ll keep looking…

We called for the no payments for a year and it also said teachers and Veterans. However, we ended up having to put down $1000 not planned and could not wait a year. We have to start paying as soon as they install it. We had a great honest sales guy, but the commercial is deceiving. Plus, I had to her stuff after the appointment to sign and verify and it is a mess because I'm a teacher and too busy and nothing is getting taken care of now it seems.

I have attempted to get a service/repair on a Jacuzzi shower head assembly for 2 months. I get nothing but promises of callbacks, delayed parts ordered, and rude sales techs. Waiting 3-4 weeks for a part to come in is ridiculous. I explained four times, to four different people that I need a replacement for a diverter button on the main shower assembly, and do not need the diverter button on the handheld shower attachment. Yet they keep telling me that a new handheld showerhead has been ordered. This is the 4th problem that I have encountered since the install 3 years ago, and I get the same run around every time. Jacuzzi is NOT reliable.

Can’t stand the fact that you’re not given a complete price for a complete shower installation from the third party and you’re not dealing with Jacuzzi at all! To me if the shower glass door is not installed it’s not a completed job!

I have been a cautious shopper all my 74 years. Why weren't my wife and I told about less expensive shower conversions? Signed the contract during the initial meeting because we were told we wouldn't qualify for a $5000 discount if we waited till the next day. We shouldn't have fallen for that. Only then found out we didn't need all the bells and whistles we were sold. Complained to salesman's supervisor and canceled the contract, to be informed we forfeited a 1/3rd. $10,700 deposit. There was a 3 day cancellation policy in the 12 page contract but we missed the window by 6 hours. So much for Christina Hall's sales pitch... Terrible customer service, so beware!

Very upsetting, declined the estimate, Salesman was very inexperienced, everything that we asked for was an extra charge, so we declined the pitch. Later received call from office begging us to reconsider, please let the district manager come and talk with us. We agreed, what a joke, they sent the same sales man from the beginning. I spoke with him. Told I was under the impression we were seeing district manager. Found out district manager had no clue of this appointment. This is so unprofessional, I would not recommend this company to anyone. Felt like we were being scammed. District Manager very rude on the phone when he called to explain situation, stated that the office messed up and he was very sorry he was not informed of the error.

We had Jacuzzi put a shower in----nothing else was done to our tiny bathroom--just the shower--COST FOR SHOWER 10,000.00 and it took 3 days and they had to come back-- because the shower head was not installed right. I would NOT recommend this rip off company. Thanks. A disappointed customer.

We had a salesperson come to the house inspect the bathroom see what we wanted to do and what they could do for us. All we wanted to do was change out the bathtub and put a shower in.. After looking at all the options they gave us a quote of 22,000. Then the second quote was $15,000 if we did it that day. If we had to think about it it would go to 20,000. That is insane. Just to do a tub to a shower. This day and time without prices are in the world no one can afford this especially with the interest rate they charge.

We bought a hot tub from this company. In the middle of the winter, in subfreezing temperatures, the hot tub stopped working. We called the company. After three weeks, they sent us a technician. The company asked us to buy a heater and put it under the hot tub so it would not freeze. The company's after-sale service is NOT GOOD. They will make you wait for weeks before they send a technician. They do not have enough technicians to take care of customer needs. I do not recommend this company at all.

I love the handicap shower. At 79 I look forward to it every night. Very easy to keep clean We purchased years ago with a “lifetime warranty”. When the drain began to leak and ruined the downstairs ceiling, I called but was told “sorry, they went out of business”. Had to spend hundreds to local plumber… Very disheartening..

One day Jacuzzi shower install to replace tub wasn’t even finished correctly after their second visit. Workmanship and finish details were crap. I finished muddying the end wall to feather in the spot where they had installed to thick of backing to match up with existing sheet rock wall.

We found Jacuzzi Remodels through Costco, which offers a rebate in the form of a Costco gift card. Our in-person appointment was scheduled for 10:00AM and was supposed to last 1 hour to 1 1/2 hours. The estimator arrived on time and was very friendly and knowledgeable. His estimate for only the remodel of the shower stall was about $20,000. (Another contractor made the same bid also included a new vanity, a new tile floor, replacing part of the ceiling, and painting the bathroom.) We were babysitting our grandbaby that day and she was playing by herself while the estimator talked to us about our options.

I am working with a client who just had this company install a walk-in shower. 12K was the price for the shower alone. They did one of the worst jobs I have seen. Caulk/Sealant all over the panels, looks like they used a rock to smooth the caulk/sealant and then got is all over the panels in an effort to wipe it off. Did not seal the base of one panel and could not install the panels such that they are square. Do not use this company for anything! They are clearly without capable installers and while they might do something in a day, it is not going to be satisfactory.

The shower came out beautiful, and we're very pleased. Kaden and Jose are very skilled and expert installers. We are aware that Jacuzzi uses subcontractors for installation. The install was scheduled, and the night before we had a phone call that the install was cancelled as they discovered the shower base was damaged and needed to be reordered. We waited 4 weeks with no update, so I sent an email to Jacuzzi's main office asking what was the status and that I noted several negative comments on Google which made me think twice that we had selected Jacuzzi. Amazingly, they found another shower base that day and scheduled the install for later that week.

We had a sales rep come out to give us an estimate, she was very nice and knew the product well. When it came to a shower head choice we told her the shower head we had did the same thing. We also mentioned we would like to leave the pipe that the shower head fastens to. "You can't do that, it will void your warranty. We can change it after you leave," she was not pleased about that. When she go to the price I about fell out of my chair. Wham, $25,000. "Well if you sign today it will be $15.000for cash but $20,000 guaranteed price if you decide within a year", I believe it was.

Where do I start. I have never been so disappointed in a company (Jacuzzi ) in all of my life. All they do is lie. We signed up with them on January 18th to have them install a walk-in shower. It is now December 19th and all we have is a framed-in shower and NO doors. They have sent 4 sets of doors over the period of the project and all were the wrong size. Just to be fair we go back to Michigan for 6 months. But they still had FEBRUARY - APRIL and also all of NOVEMBER and December.

Purchased tub in 2013, in 2019 developed a leak from door. Since then multiple calls, wrong parts sent, over $1000 in plumber fees, tub still leaks. So I haven't been able to use this tub since 2019. I call every couple of months, put on hold, finally hanging up (longest time on hold 2 hours). Lately told Manager was aware of problem, she would get back to me. Been a year and still waiting. Life Time Warranty is useless.

They are a joke. Start off showing you don't need to remove the tile. Then 29 seconds later they say, "We take everything down to the studs." I guess technically you don't have to remove tile, "They do". Lol.

We contracted them to have our shower redone. We also asked if they would take the tile down around the tub and replace with matching shower tile. "No problem," they said. After install we are told they don't do the wall on the outside of shower. Also, they couldn't or wouldn't replace tile around tub. I'm embarrassed to say what we paid to be left with getting additional work done. We were left with an eyesore.

Jacuzzi shower remodels are a joke. Have a small bathroom and men with Jacuzzi for a quote. Got the same song and dance about the wife needing to be present but I held my ground as my wife was not wanting to participate as she had work to do. Got a quote of $22,000 for the shower install but I could get $2,000 off if I signed right away. $20,000 for a shower and the rest of the bathroom would still look horrible. I told the salesperson absolutely not and said goodbye. We wound up paying $14,500 for a full bathroom remodel where the entire space was gutted to the framework. Bathroom looks great and we are very happy. Do not fall for Jacuzzi shower installs as it is a huge waste of money.

My bathtub remodel was a nightmare. The installers used a jigsaw to cut the copper pipes so the first time I used it we had a leak that damaged the downstairs ceiling in the kitchen (still not repaired). Had to call my own plumber because it was Sunday and they couldn't get a manager to address the situation. Then they wanted to wait 3 weeks to get back and repair the shower wall the plumber had to cut out. Besides that the faucet metal didn't match the rest so I had brushed nickel and shiny chrome...ugh!!! I wish I had never used this company.

I was excited to find them in Costco as I needed to redo my shower anyway. Agent came out and was very nice. I was ready to move forward with this. They pulled my credit and the person called me that evening who was incredibly short and in a rush to get off the phone. He said I didn't qualify and unless I paid the almost $30,000 in full they couldn't help me. I had more questions but he had to get off the phone. I then responded back to the texts and emails I received from the woman who had the appointment with me and no one ever responded. I just saw the infomercial on TV and was excited to see if I could still work with them in some way to get this done through Jacuzzi due to how long they've been in business. I called the toll free number at 1-800-813-3303. The man was asking me some questions and then hung up on me.

This is a giant waste of time. Set up appointment for which they didn't show. Called to confirm and person sounded drunk! This was going to be a three bathroom exchange but No one bothered to show up so I'll find someone that needs work!

We never even got to the estimate stage before the process went off the rails. They demanded that my wife be present for the initial consultation even though she was overseas for a year. I told them she would be picking the colors but I would handle everything else but they were totally inflexible in proceeding. Hope their customer service is better when you are already a customer! Usually, people are super nice and flexible before. Never seen a company so inflexible even before they've guaranteed a customer. Glad I got that response because it made me look at other people's reviews and pricing.

Jacuzzi Bathroom Remodel participates in spam email advertising. I block the message but they just use another email address. I did not sign up to receive communication of any kind from Jacuzzi Bathrooms.

After my experience with Jacuzzi’s bath remodel service, I cannot recommend this company for anyone looking for solid, long-lasting results. While they may be good for cosmetic upgrades, their approach lacks the depth and durability you’d expect for a major home renovation.

I attempted to make an appointment through their 800 number. Apparently the call center reps more than just Jacuzzi. Attempting to make an appointment through them was a nightmare! I made an appointment for Jacuzzi, then the person on the phone wanted to confirm my appointment with another company that I had made an appointment with!! Was called a few hours later, was left message that Jacuzzi estimator was "sick". I called back, was told that I should speak with person who left message and would be called in 5 minutes. Waited well over an hour and no called. I called back. Original person answered phone. He insisted that he DID call back and left message. LIAR. I'm not that stupid. Our phones tell us when messages are left or calls missed. I had neither. This 3rd party call center is 3 ring circus and a joke. I cancelled both appointments. There is a local Jacuzzi store here. Won't even walk in there after my experience.

I have called five times for 1 of my lifetime replacement parts, but nobody will call me back. They give you the song-and-dance. "Oh, we're sorry. I'll have someone call you back." But nobody calls back. Do not deal with this company. Do not buy anything from this company. So it will just be going to court.

I wouldn't attempt to hire this company and have taken all the annoying fliers I receive and wrote "scam" "fraud" and "don't do it" on them and posted them at the fair I hired them at. By the time the crews showed up to work I had already paid their third-party finance company Greensky over $9000.00. They propped my front door open, tracked a dirty path leading to my bathroom; then when I showed the plumber? the ease of access from downstairs. They said they would be back and had to check with someone. They never came back or called. I made about 15 calls to customer service and sales over the next 3 weeks with empty promises every time. Finally with no call back from Brandon, Andrew, Connie, or Bonnie; Robbert finally just said "As of now your job is canceled...." Then another 3-4 weeks to get my money back. Another local company had 1 person do the job for half the money in 7 hours; although those big shower heads suck.

We live in the village of Lansdowne, Ontario. We are so pleased with the installers, Ivan and James, and the walk-in shower we had at the end of the day. Ivan and James were very friendly, considerate and never took a break. They stayed until all work was completed and cleaned up at the end of the day. It really did just take one day. During the work they protected all surfaces. The shower is so beautiful. We are so thrilled. My wife has severe arthritis and now can just walk in the shower easily. Me too! Thank you so very much for this excellent product and service. We will definitely recommend Jacuzzi and the great people who installed it for us. I'd love to add a photo of our new shower but don't have a camera or phone to take a picture. (Hey, I'm old. This is my wife's computer. I don't have one of those either. Oh, she just told me that I do have a computer. Told you, I'm vintage!).

I had a bath to shower done last week. Although there was glitch with the plumbing inspector coming the next day, and not being notified that the job could not be completed the next day, till later in the day, I am very happy with my new shower! Feels like a 5 star hotel! My sales rep. Eric ** was very knowledgeable, helpful, and friendly! The installers, Kenner, Mark, Tulio and Sinval were all very friendly and they were excellent at their craft. Thank you.

My elderly parents needed to convert their tub into a walk in shower. Jacuzzi came out and quoted. They were contracted to do the work. After all work was done we saw the finished product to the amount of $17,000.00. They had issues with the shower not working and had to have someone come out and fix that. It took 2 days to get someone and they did not want to come out because it was a Sunday. Also the shower pan was slippery and my father who was in hospice care slipped and fell with his nurse. That was just fixed. For the amount of money that was spent they could have redone their whole bathroom. They saw two elderly people and I believe they took full advantage of them knowing they needed this.

They like to leave knocking in your walls from water hammer without ever fixing the issue. I have had problems with this since day one of installation. It has been six months and they refuse to fix the problem. Jacuzzi says it is not their fault, even though the knocking is centered around my master shower. Their self engineered valves are faulty and let cold water through at the hottest temperatures. You can never use the shower to its full potential since you only get warm (hot and cold mix) water at the highest temp setting.

I purchased my Jacuzzi tub thinking it was the best hot tub made. I ordered it in December of 2023. I was told because of Christmas and New Year's the tub would be delayed about three weeks. I was ok with three weeks. Well, it wasn't delivered till February 7th of 2024. So, I was happy to get it. In March one of the drink lights stop working. I called warranty from California Backyard in Elk Grove CA and talked to the main warranty girl who said she would order the part and they would try to have it repaired without a cost to me for travel because it was before 120 days of ownership. Today is Father's Day June 16th of 2024 and I have emailed, called, etc with no response or effort from the Warranty department. I sent extra emails inquiring with no response. The exterior light will not stay off. Every day at 7 pm they come on till midnight. Directions were sent to me, and nothing has changed. I have to manually turn them off every night.

We received a visit by the Jacuzzi sales team in late January. We were initially impressed by their catalogue of options - and many promises - and we signed an agreement for a (very costly) shower stall installation. It took a few weeks for the installers to schedule a date, but a date was eventually fixed and they did complete the installation in one day. Unfortunately, the installers did not install the rainshower head that we ordered - and they also took away our recently purchased handheld shower nozzle & hose. We subsequently followed up with Jacuzzi's customer service and they agreed to rectify the two issues, but over the last +2 months we've only gotten the runaround.

The salesman flat out lied about no caulking will be used to seal the seams. The seams were to be chemically welded together. What we got was silicone caulking. Save yourself the money and just hire a reputable plumber that does the same installation for a lot less money.

Jacuzzi customer service is horrible. I spent $45,000 in cash to remodel two bathrooms over a year ago. They never installed the towel rack on the door! I spoke to four people about the problem and deficiency in the last year – two of them 3 times. All I get is promises and a runaround. Never a callback. Finally, they tell me today they will not install one! They say they give a lifetime warranty. Imagine if I have a new defect or problem what misery it will be getting a repair. I will not do business with them again and will NOT recommend their products.

Shame on Costco for using such a poor vendor to represent their company. From contract signing it took almost 3 months for the install. Paid a premium price and expected Costco quality. Just like others have mentioned, wrong materials and accessories were on the order. Took weeks of my personal follow-up to get the right items. City inspector never showed up. I still have a patched hole in a bedroom wall waiting and waiting for them to repair. Also, have YET to receive my Costco gift card. DO NOT USE THESE CLOWNS FOR YOUR BATHROOM REMODEL. RUN AWAY!!!

Excellent return policy gives peace of mind. Though I didn't end up needing to return anything, it was reassuring to know that the process would have been straightforward if I had. Great quality and top-notch service!!!

I had used a similar company before and had paid $7,000 for simple shower re-do with a wrap and a new pan & liner. I was pleased with the results, however, that company has a very limited selection of "colors": bright white, off-white, light peach or pink or granite (grey on white). I am a 71-year-old woman, and am still working. I bought this place, but my adult son is on the deed for legal reasons, and we have mutual healthcare surrogate and power of attorney agreements in place.

Great value for money! I was pleasantly surprised by the reasonable prices of the bathroom fixtures on this site. I was able to upgrade my entire bathroom without breaking the bank. Highly recommended!!!

Well as others had noted the cost is very expensive, although I thought Jacuzzi Brand that a strong company so I went with it. Basic tub to shower conversion old fiberglass tub. They showed up to do the install and got the old tub out pretty quickly and started the shower install. After using a Sawzall to demo the old copper pipes they caused damage to the water line feeding the toilet so had to cut back the sheetrock to make that repair.

Builder, developer, architectural designer some 40 years. Thought I would treat myself and give Jacuzzi a shot at converting the standard 3x5 tub shower combo into a walk in tub in a nice little rental on campus. Asked for the "Coles Notes" version of the sales pitch in order to save everybody's time...(Picked the basics (colors, fixtures, etc) to get a baseline for their work)... A small, 3x5 conversion, basic colors and fixtures...Wait for it...$18,000. No lie...$18,000. Price of a small kitchen WITH appliances. Three times what it should have been. Don't fall for it folks....They're trading on the Jacuzzi brand name. SOOOO many other "affordable" options out there. Still laughing as I type. What a waste of time. Guessing they're working on volume...like the apple cart selling apples at a million each..."Only have to sell one".

My husband and I wanted to do some remodeling on our first house. So since jacuzzi is a big company we figured it a smart choice. Jacuzzi bath remodeled two of our bathrooms. The master bath was done perfectly. However, the guest bathroom had so many problems. First, they advertise that they will complete the bathroom in one day. Awesome. But they kept pushing the date back to do our remodel by over 3 months. Then once they finally did the remodel, the water didn’t hot. Then we noticed that only a tiny bit of hot water would come out of the faucet when trying to fill up the bathtub.

I have seen two or three versions of this company's commercials on tv. When they show the BEFORE and AFTER photos, at the very bottom of the screen and much smaller is the disclaimer, "Not Actual Before and After Photos." My question is why? Why are the two photos of bathtubs/showers not before and after photos, as the ad shows at the top? This company has done at least two jobs in which they could use the before and after pics, so why be so deceptive to potential customers? I know why, because they do really mediocre work and charge a ton of money all while never finishing a job in one day as advertised..!! I bet they almost never have return customers or word-of-mouth new customers.

I waited over 8 weeks for the remodel. Called to cancel as I had to take my Dad out of town for the remainder of the year. They kept 2000$ of my deposit. The local provider was Caliber advised when I signed to approve product choices I was signing the contract. Very shady.

This was one of the worst dealings we have ever had with contractors, and we have remodeled four houses. We hired Jacuzzi Bathroom Remodel out of Phoenix for a guest bathroom remodel and paid the highest prices we have ever seen (over $25k). I thought this price was ridiculously high, but trusted that since we paid top dollar with this reputable long-standing company that this would be the smoothest and best install with a warranty that we ever had, but we were wrong. After what was supposed to be a one day install turned into over six weeks and cost us an extra $2k plus in fees to fix things they damaged, we have some big-time regrets.

This company is unreliable. They FINALLY finished my job 2 weeks and 2 days late. The pan is squishy and dips under my 170# frame. Walk into my bedroom to get my phone and one of the workers is lounging on my love seat WTF? Most contractors hang plastic to create breezeways for the dust. These guys did lay down some drop cloth but on day two did nothing. Dust everywhere in every nook and cranny of my bedroom. And yes I said day two a one day job was promised the next day they were here from 8-3pm maybe if the one guy was chilling maybe it would have been done on time. Extremely disappointing after paying nearly $11,000 for the most basic shower system. Please do not use this company. You've only got a 50/50 chance of things working out it seems.

I just need a little tiny spare part... just the little plastic label with the company name which is glued in the spa... and so I made a contact to Jacuzzi. I got a mail with a case number and the information that an agent will take care and that I can give additional information by answering the mail. Well, I remind them 3-times and until today (since 6 weeks) no answer. This is for sure a very bad customer service.

Agreed to tub to shower conversion in Sept 2022. ETA was 3/23 for install. Install on 11/22. Signed completion in January with $7500 to be paid on document. Received notice of completion for $8000. Finances company states I owe, $15,000. Jacuzzi was responsible for 6 months of payments but didn’t follow through. I am being held responsible for $15k that was not agreed on. Contacted Jacuzzi and was not treated well. Contacted finance company who states to take it up with Jacuzzi. I am not getting straight answers from anyone.

Sad. They verbally quoted us 45k for 2 showers. They would not leave and was very hostile. They tried to force us to put 15k down. Instead of our quote being good for a year, it was only good for today.

A three bathroom update project turned into a 4 month horror show for my home. I saw the Jacuzzi ad on television offering a 24 hour bathroom remodel last April and thought Jacuzzi was a brand I could trust. Be very careful if you live in the Portland, OR area and are considering Jacuzzi for your bathroom remodel. After signing our contract with Jacuzzi, we waited 3 months for the Jacuzzi installers to arrive. We were excited when the installers first arrived. But, that's when our horror show began. Multiple sets of installer teams came to our home over a period of 4 months because of project installation delays, installation errors and damage to the Jacuzzi tub by one of the "expert" installation crews.

I purchased a J-495 jacuzzi. The top controller unit was replaced twice and now it is broken a third time. The waterfall lights stopped working. The company does not provide assistance to the buyers. They only support the certified dealers.… Well the dealers in my area for 100 miles do not like dealing with them either. They don’t get paid from Jacuzzi. None of them will warrant the replacement if it is out of the factory warranty time frame because Jacuzzi will place nice with them. We had dealers outright turn us down. Total waste of money and time. I would have been better to go with a cheaper spa unit and buy two more for backup than for the price that I for this pile of junk. You think with the name and price that it would be quality with service after, but that is not the case with Jacuzzi.

We had Jacuzzi bath come out to provide an estimate. First off the person arrived and started putting down every other company that does bath remodels. One thing is to compare other companies in what they offer versus others, and another is to put down. Then he stated that he knew the best cause he had worked for the competition so he knew who had the better product. After looking at the bathrooms we are wanting to remodel he sat down to discuss the price. He gave us a price then turned around and stated it was only good if we signed then. Like we told him we were just starting to get estimates. Then he gave us a price that was almost $3,000 more if we weren't going to sign immediately that new price was good thru the end of the month.

I called Jacuzzi for a bath remodel and was told that I would receive a phone call from a salesperson to set up an appointment. When I got the call to set up the appointment it was from Bath Fitters. I thought maybe they were subcontractors for Jacuzzi and set the appointment. I was impressed with the product offered however, they could not offer the accessories I wanted. So again I called Jacuzzi and told them that I received a call from Bath Fitters and not from them. He had no idea why I would get a call from another company. I proceeded to set up an appointment with Jacuzzi and at the time decided I would remodel 2 bathrooms instead of one. I was told that the day before the appointment I would receive a call to confirm the appointment. I never received a call, nor did anyone show up at the preset time. I don't think this company knows what it is doing. They have great commercials but lousy customer service!

I got a shower and the salesman was great and also the installers. Everything is good but there is a horizontal rack that has a solid bottom, and that solid bottom collects water. It should be slotted. The corner ones are and that's great but the horizontal one is not. The installer came back to put another shelf in and I told him what the issue was. He said he was gonna call Jacuzzi to let them know what I suggested.