Jacuzzi Bathrooms Reviews

We were pressured into an overpriced quote. The next day calling to cancel & being told it was canceled but it never was. The loan company and installation kept emailing me. Got a quote for half of the price from bathfitter. Jacuzzi is pressuring and very in genuine. I would not recommend working with them or wasting your time with an outrageous quote.

They did a great job, but it was a simple remodel- no pull down seat, no shower door install (we opted for rod with curtains)…. It was over $14,000!!! I don’t call that affordable for most people. Even the workers said, "Wow this is the easiest one we’ve done in days!" They were very quick and professional. But in hindsight not worth the high cost. Re-Bath quote was over $20,000 for the same exact job.

Our installer's name was Stephen. He had one mission. Get this job done as quickly as possible so he could go to a concert. His work was subpar at best. He cut every corner possible. Love Your Bath, more like hate your bath. This was a horrible experience. Our salesperson's name was Jared **. Nice young man. He should be ashamed at working for this company out of Tampa Florida. There’s a special place for people that take advantage of senior citizens.

After installation the sliding shower doors make a thumping sound. Crew came to check it out, confirmed the noises, attempted adjustments and finally called manufacturing site. Told me "sometimes this happens"! Repeated calls to Customer Service always promised a call back to help resolve but never got calls back and no resolution. Six attempts so far and now have a shower I am embarrassed with!!!! Certainly not $15,000 worth of satisfaction! Stay away from this company. They knew beforehand about this potential problem but did not tell me about it and now I am stuck!

I am a widow that has been completing projects left unfinished by my late husband. Here are my complaints with Jacuzzi (also called Reborn Bath): In January 2025, the sales person was nice but appointment was LONG and I felt pressured into taking their special price that was only available THAT DAY. My shower is custom, and they came back in a month (February) with the wrong sized pan. PM, Giovani, tried to pressure me into using the wrong pan which was smaller. They didn't come back again until April 28th. It took them three days to complete their install. They weren't going to do a full demo, which I had paid for. They damaged my drywall on the other side of the shower. They did fix it, but it needs to be painted. I did not have them install the shower doors. I waited 24 hours before trying the new plumbing.

Was approached at the car show this past Saturday by Jacuzzi reps so we scheduled an appointment for Tuesday at 10 AM to get our shower replaced. At 10:20 Ricky called us from Jacuzzi. Said he needed to reschedule to 11:30 AM which we did. Then at 11:55, My husband called him to find out where he was. Supposedly he was on his way. So we canceled, was not impressed from the get-go, and would not recommend Jacuzzi.

I ran into this company at Costco, thinking this should reasonable? Wrong, we have a basic tub shower combo. The salesman comes over, does his thing then writes out an estimate for 21,000 dollars for Formica on a waterproof foam core backing in 4 color choices. This made me laugh uncontrollably. Then he thought he'd make me a bargain and charge me 17,000. For 3 walls and fiberglass tub. What a scam. We went with Onyx material for tub and shower which is a corian like product. We had our shower tub 3 wall install new tile new cabinet and sink for 6k. Jacuzzi translates to Eileen and Ben **.

Trying to help out my elderly parents and get quotes for a tub to shower conversion. First phone call the lady wouldn’t even help me because I’m not the homeowner. My mother is very hard of hearing and my dad gets easily confused so I am trying to help them out. I’ll keep looking…

We called for the no payments for a year and it also said teachers and Veterans. However, we ended up having to put down $1000 not planned and could not wait a year. We have to start paying as soon as they install it. We had a great honest sales guy, but the commercial is deceiving. Plus, I had to her stuff after the appointment to sign and verify and it is a mess because I'm a teacher and too busy and nothing is getting taken care of now it seems.

I have attempted to get a service/repair on a Jacuzzi shower head assembly for 2 months. I get nothing but promises of callbacks, delayed parts ordered, and rude sales techs. Waiting 3-4 weeks for a part to come in is ridiculous. I explained four times, to four different people that I need a replacement for a diverter button on the main shower assembly, and do not need the diverter button on the handheld shower attachment. Yet they keep telling me that a new handheld showerhead has been ordered. This is the 4th problem that I have encountered since the install 3 years ago, and I get the same run around every time. Jacuzzi is NOT reliable.

Can’t stand the fact that you’re not given a complete price for a complete shower installation from the third party and you’re not dealing with Jacuzzi at all! To me if the shower glass door is not installed it’s not a completed job!

I have been a cautious shopper all my 74 years. Why weren't my wife and I told about less expensive shower conversions? Signed the contract during the initial meeting because we were told we wouldn't qualify for a $5000 discount if we waited till the next day. We shouldn't have fallen for that. Only then found out we didn't need all the bells and whistles we were sold. Complained to salesman's supervisor and canceled the contract, to be informed we forfeited a 1/3rd. $10,700 deposit. There was a 3 day cancellation policy in the 12 page contract but we missed the window by 6 hours. So much for Christina Hall's sales pitch... Terrible customer service, so beware!

Very upsetting, declined the estimate, Salesman was very inexperienced, everything that we asked for was an extra charge, so we declined the pitch. Later received call from office begging us to reconsider, please let the district manager come and talk with us. We agreed, what a joke, they sent the same sales man from the beginning. I spoke with him. Told I was under the impression we were seeing district manager. Found out district manager had no clue of this appointment. This is so unprofessional, I would not recommend this company to anyone. Felt like we were being scammed. District Manager very rude on the phone when he called to explain situation, stated that the office messed up and he was very sorry he was not informed of the error.

We had Jacuzzi put a shower in----nothing else was done to our tiny bathroom--just the shower--COST FOR SHOWER 10,000.00 and it took 3 days and they had to come back-- because the shower head was not installed right. I would NOT recommend this rip off company. Thanks. A disappointed customer.

We had a salesperson come to the house inspect the bathroom see what we wanted to do and what they could do for us. All we wanted to do was change out the bathtub and put a shower in.. After looking at all the options they gave us a quote of 22,000. Then the second quote was $15,000 if we did it that day. If we had to think about it it would go to 20,000. That is insane. Just to do a tub to a shower. This day and time without prices are in the world no one can afford this especially with the interest rate they charge.

We bought a hot tub from this company. In the middle of the winter, in subfreezing temperatures, the hot tub stopped working. We called the company. After three weeks, they sent us a technician. The company asked us to buy a heater and put it under the hot tub so it would not freeze. The company's after-sale service is NOT GOOD. They will make you wait for weeks before they send a technician. They do not have enough technicians to take care of customer needs. I do not recommend this company at all.

I love the handicap shower. At 79 I look forward to it every night. Very easy to keep clean We purchased years ago with a “lifetime warranty”. When the drain began to leak and ruined the downstairs ceiling, I called but was told “sorry, they went out of business”. Had to spend hundreds to local plumber… Very disheartening..

One day Jacuzzi shower install to replace tub wasn’t even finished correctly after their second visit. Workmanship and finish details were crap. I finished muddying the end wall to feather in the spot where they had installed to thick of backing to match up with existing sheet rock wall.

We found Jacuzzi Remodels through Costco, which offers a rebate in the form of a Costco gift card. Our in-person appointment was scheduled for 10:00AM and was supposed to last 1 hour to 1 1/2 hours. The estimator arrived on time and was very friendly and knowledgeable. His estimate for only the remodel of the shower stall was about $20,000. (Another contractor made the same bid also included a new vanity, a new tile floor, replacing part of the ceiling, and painting the bathroom.) We were babysitting our grandbaby that day and she was playing by herself while the estimator talked to us about our options.

I am working with a client who just had this company install a walk-in shower. 12K was the price for the shower alone. They did one of the worst jobs I have seen. Caulk/Sealant all over the panels, looks like they used a rock to smooth the caulk/sealant and then got is all over the panels in an effort to wipe it off. Did not seal the base of one panel and could not install the panels such that they are square. Do not use this company for anything! They are clearly without capable installers and while they might do something in a day, it is not going to be satisfactory.

The shower came out beautiful, and we're very pleased. Kaden and Jose are very skilled and expert installers. We are aware that Jacuzzi uses subcontractors for installation. The install was scheduled, and the night before we had a phone call that the install was cancelled as they discovered the shower base was damaged and needed to be reordered. We waited 4 weeks with no update, so I sent an email to Jacuzzi's main office asking what was the status and that I noted several negative comments on Google which made me think twice that we had selected Jacuzzi. Amazingly, they found another shower base that day and scheduled the install for later that week.

We had a sales rep come out to give us an estimate, she was very nice and knew the product well. When it came to a shower head choice we told her the shower head we had did the same thing. We also mentioned we would like to leave the pipe that the shower head fastens to. "You can't do that, it will void your warranty. We can change it after you leave," she was not pleased about that. When she go to the price I about fell out of my chair. Wham, $25,000. "Well if you sign today it will be $15.000for cash but $20,000 guaranteed price if you decide within a year", I believe it was.

Where do I start. I have never been so disappointed in a company (Jacuzzi ) in all of my life. All they do is lie. We signed up with them on January 18th to have them install a walk-in shower. It is now December 19th and all we have is a framed-in shower and NO doors. They have sent 4 sets of doors over the period of the project and all were the wrong size. Just to be fair we go back to Michigan for 6 months. But they still had FEBRUARY - APRIL and also all of NOVEMBER and December.

They are a joke. Start off showing you don't need to remove the tile. Then 29 seconds later they say, "We take everything down to the studs." I guess technically you don't have to remove tile, "They do". Lol.

We contracted them to have our shower redone. We also asked if they would take the tile down around the tub and replace with matching shower tile. "No problem," they said. After install we are told they don't do the wall on the outside of shower. Also, they couldn't or wouldn't replace tile around tub. I'm embarrassed to say what we paid to be left with getting additional work done. We were left with an eyesore.

Jacuzzi shower remodels are a joke. Have a small bathroom and men with Jacuzzi for a quote. Got the same song and dance about the wife needing to be present but I held my ground as my wife was not wanting to participate as she had work to do. Got a quote of $22,000 for the shower install but I could get $2,000 off if I signed right away. $20,000 for a shower and the rest of the bathroom would still look horrible. I told the salesperson absolutely not and said goodbye. We wound up paying $14,500 for a full bathroom remodel where the entire space was gutted to the framework. Bathroom looks great and we are very happy. Do not fall for Jacuzzi shower installs as it is a huge waste of money.

My bathtub remodel was a nightmare. The installers used a jigsaw to cut the copper pipes so the first time I used it we had a leak that damaged the downstairs ceiling in the kitchen (still not repaired). Had to call my own plumber because it was Sunday and they couldn't get a manager to address the situation. Then they wanted to wait 3 weeks to get back and repair the shower wall the plumber had to cut out. Besides that the faucet metal didn't match the rest so I had brushed nickel and shiny chrome...ugh!!! I wish I had never used this company.

I was excited to find them in Costco as I needed to redo my shower anyway. Agent came out and was very nice. I was ready to move forward with this. They pulled my credit and the person called me that evening who was incredibly short and in a rush to get off the phone. He said I didn't qualify and unless I paid the almost $30,000 in full they couldn't help me. I had more questions but he had to get off the phone. I then responded back to the texts and emails I received from the woman who had the appointment with me and no one ever responded. I just saw the infomercial on TV and was excited to see if I could still work with them in some way to get this done through Jacuzzi due to how long they've been in business. I called the toll free number at 1-800-813-3303. The man was asking me some questions and then hung up on me.

This is a giant waste of time. Set up appointment for which they didn't show. Called to confirm and person sounded drunk! This was going to be a three bathroom exchange but No one bothered to show up so I'll find someone that needs work!

We never even got to the estimate stage before the process went off the rails. They demanded that my wife be present for the initial consultation even though she was overseas for a year. I told them she would be picking the colors but I would handle everything else but they were totally inflexible in proceeding. Hope their customer service is better when you are already a customer! Usually, people are super nice and flexible before. Never seen a company so inflexible even before they've guaranteed a customer. Glad I got that response because it made me look at other people's reviews and pricing.

Jacuzzi Bathroom Remodel participates in spam email advertising. I block the message but they just use another email address. I did not sign up to receive communication of any kind from Jacuzzi Bathrooms.

I attempted to make an appointment through their 800 number. Apparently the call center reps more than just Jacuzzi. Attempting to make an appointment through them was a nightmare! I made an appointment for Jacuzzi, then the person on the phone wanted to confirm my appointment with another company that I had made an appointment with!! Was called a few hours later, was left message that Jacuzzi estimator was "sick". I called back, was told that I should speak with person who left message and would be called in 5 minutes. Waited well over an hour and no called. I called back. Original person answered phone. He insisted that he DID call back and left message. LIAR. I'm not that stupid. Our phones tell us when messages are left or calls missed. I had neither. This 3rd party call center is 3 ring circus and a joke. I cancelled both appointments. There is a local Jacuzzi store here. Won't even walk in there after my experience.

I have called five times for 1 of my lifetime replacement parts, but nobody will call me back. They give you the song-and-dance. "Oh, we're sorry. I'll have someone call you back." But nobody calls back. Do not deal with this company. Do not buy anything from this company. So it will just be going to court.

I wouldn't attempt to hire this company and have taken all the annoying fliers I receive and wrote "scam" "fraud" and "don't do it" on them and posted them at the fair I hired them at. By the time the crews showed up to work I had already paid their third-party finance company Greensky over $9000.00. They propped my front door open, tracked a dirty path leading to my bathroom; then when I showed the plumber? the ease of access from downstairs. They said they would be back and had to check with someone. They never came back or called. I made about 15 calls to customer service and sales over the next 3 weeks with empty promises every time. Finally with no call back from Brandon, Andrew, Connie, or Bonnie; Robbert finally just said "As of now your job is canceled...." Then another 3-4 weeks to get my money back. Another local company had 1 person do the job for half the money in 7 hours; although those big shower heads suck.

My elderly parents needed to convert their tub into a walk in shower. Jacuzzi came out and quoted. They were contracted to do the work. After all work was done we saw the finished product to the amount of $17,000.00. They had issues with the shower not working and had to have someone come out and fix that. It took 2 days to get someone and they did not want to come out because it was a Sunday. Also the shower pan was slippery and my father who was in hospice care slipped and fell with his nurse. That was just fixed. For the amount of money that was spent they could have redone their whole bathroom. They saw two elderly people and I believe they took full advantage of them knowing they needed this.

They like to leave knocking in your walls from water hammer without ever fixing the issue. I have had problems with this since day one of installation. It has been six months and they refuse to fix the problem. Jacuzzi says it is not their fault, even though the knocking is centered around my master shower. Their self engineered valves are faulty and let cold water through at the hottest temperatures. You can never use the shower to its full potential since you only get warm (hot and cold mix) water at the highest temp setting.

I purchased my Jacuzzi tub thinking it was the best hot tub made. I ordered it in December of 2023. I was told because of Christmas and New Year's the tub would be delayed about three weeks. I was ok with three weeks. Well, it wasn't delivered till February 7th of 2024. So, I was happy to get it. In March one of the drink lights stop working. I called warranty from California Backyard in Elk Grove CA and talked to the main warranty girl who said she would order the part and they would try to have it repaired without a cost to me for travel because it was before 120 days of ownership. Today is Father's Day June 16th of 2024 and I have emailed, called, etc with no response or effort from the Warranty department. I sent extra emails inquiring with no response. The exterior light will not stay off. Every day at 7 pm they come on till midnight. Directions were sent to me, and nothing has changed. I have to manually turn them off every night.

We received a visit by the Jacuzzi sales team in late January. We were initially impressed by their catalogue of options - and many promises - and we signed an agreement for a (very costly) shower stall installation. It took a few weeks for the installers to schedule a date, but a date was eventually fixed and they did complete the installation in one day. Unfortunately, the installers did not install the rainshower head that we ordered - and they also took away our recently purchased handheld shower nozzle & hose. We subsequently followed up with Jacuzzi's customer service and they agreed to rectify the two issues, but over the last +2 months we've only gotten the runaround.

The salesman flat out lied about no caulking will be used to seal the seams. The seams were to be chemically welded together. What we got was silicone caulking. Save yourself the money and just hire a reputable plumber that does the same installation for a lot less money.

Jacuzzi customer service is horrible. I spent $45,000 in cash to remodel two bathrooms over a year ago. They never installed the towel rack on the door! I spoke to four people about the problem and deficiency in the last year – two of them 3 times. All I get is promises and a runaround. Never a callback. Finally, they tell me today they will not install one! They say they give a lifetime warranty. Imagine if I have a new defect or problem what misery it will be getting a repair. I will not do business with them again and will NOT recommend their products.

I had used a similar company before and had paid $7,000 for simple shower re-do with a wrap and a new pan & liner. I was pleased with the results, however, that company has a very limited selection of "colors": bright white, off-white, light peach or pink or granite (grey on white). I am a 71-year-old woman, and am still working. I bought this place, but my adult son is on the deed for legal reasons, and we have mutual healthcare surrogate and power of attorney agreements in place.

Well as others had noted the cost is very expensive, although I thought Jacuzzi Brand that a strong company so I went with it. Basic tub to shower conversion old fiberglass tub. They showed up to do the install and got the old tub out pretty quickly and started the shower install. After using a Sawzall to demo the old copper pipes they caused damage to the water line feeding the toilet so had to cut back the sheetrock to make that repair.

Builder, developer, architectural designer some 40 years. Thought I would treat myself and give Jacuzzi a shot at converting the standard 3x5 tub shower combo into a walk in tub in a nice little rental on campus. Asked for the "Coles Notes" version of the sales pitch in order to save everybody's time...(Picked the basics (colors, fixtures, etc) to get a baseline for their work)... A small, 3x5 conversion, basic colors and fixtures...Wait for it...$18,000. No lie...$18,000. Price of a small kitchen WITH appliances. Three times what it should have been. Don't fall for it folks....They're trading on the Jacuzzi brand name. SOOOO many other "affordable" options out there. Still laughing as I type. What a waste of time. Guessing they're working on volume...like the apple cart selling apples at a million each..."Only have to sell one".

My husband and I wanted to do some remodeling on our first house. So since jacuzzi is a big company we figured it a smart choice. Jacuzzi bath remodeled two of our bathrooms. The master bath was done perfectly. However, the guest bathroom had so many problems. First, they advertise that they will complete the bathroom in one day. Awesome. But they kept pushing the date back to do our remodel by over 3 months. Then once they finally did the remodel, the water didn’t hot. Then we noticed that only a tiny bit of hot water would come out of the faucet when trying to fill up the bathtub.

I have seen two or three versions of this company's commercials on tv. When they show the BEFORE and AFTER photos, at the very bottom of the screen and much smaller is the disclaimer, "Not Actual Before and After Photos." My question is why? Why are the two photos of bathtubs/showers not before and after photos, as the ad shows at the top? This company has done at least two jobs in which they could use the before and after pics, so why be so deceptive to potential customers? I know why, because they do really mediocre work and charge a ton of money all while never finishing a job in one day as advertised..!! I bet they almost never have return customers or word-of-mouth new customers.

I waited over 8 weeks for the remodel. Called to cancel as I had to take my Dad out of town for the remainder of the year. They kept 2000$ of my deposit. The local provider was Caliber advised when I signed to approve product choices I was signing the contract. Very shady.

This was one of the worst dealings we have ever had with contractors, and we have remodeled four houses. We hired Jacuzzi Bathroom Remodel out of Phoenix for a guest bathroom remodel and paid the highest prices we have ever seen (over $25k). I thought this price was ridiculously high, but trusted that since we paid top dollar with this reputable long-standing company that this would be the smoothest and best install with a warranty that we ever had, but we were wrong. After what was supposed to be a one day install turned into over six weeks and cost us an extra $2k plus in fees to fix things they damaged, we have some big-time regrets.

This company is unreliable. They FINALLY finished my job 2 weeks and 2 days late. The pan is squishy and dips under my 170# frame. Walk into my bedroom to get my phone and one of the workers is lounging on my love seat WTF? Most contractors hang plastic to create breezeways for the dust. These guys did lay down some drop cloth but on day two did nothing. Dust everywhere in every nook and cranny of my bedroom. And yes I said day two a one day job was promised the next day they were here from 8-3pm maybe if the one guy was chilling maybe it would have been done on time. Extremely disappointing after paying nearly $11,000 for the most basic shower system. Please do not use this company. You've only got a 50/50 chance of things working out it seems.

Agreed to tub to shower conversion in Sept 2022. ETA was 3/23 for install. Install on 11/22. Signed completion in January with $7500 to be paid on document. Received notice of completion for $8000. Finances company states I owe, $15,000. Jacuzzi was responsible for 6 months of payments but didn’t follow through. I am being held responsible for $15k that was not agreed on. Contacted Jacuzzi and was not treated well. Contacted finance company who states to take it up with Jacuzzi. I am not getting straight answers from anyone.

Sad. They verbally quoted us 45k for 2 showers. They would not leave and was very hostile. They tried to force us to put 15k down. Instead of our quote being good for a year, it was only good for today.

A three bathroom update project turned into a 4 month horror show for my home. I saw the Jacuzzi ad on television offering a 24 hour bathroom remodel last April and thought Jacuzzi was a brand I could trust. Be very careful if you live in the Portland, OR area and are considering Jacuzzi for your bathroom remodel. After signing our contract with Jacuzzi, we waited 3 months for the Jacuzzi installers to arrive. We were excited when the installers first arrived. But, that's when our horror show began. Multiple sets of installer teams came to our home over a period of 4 months because of project installation delays, installation errors and damage to the Jacuzzi tub by one of the "expert" installation crews.

We had Jacuzzi bath come out to provide an estimate. First off the person arrived and started putting down every other company that does bath remodels. One thing is to compare other companies in what they offer versus others, and another is to put down. Then he stated that he knew the best cause he had worked for the competition so he knew who had the better product. After looking at the bathrooms we are wanting to remodel he sat down to discuss the price. He gave us a price then turned around and stated it was only good if we signed then. Like we told him we were just starting to get estimates. Then he gave us a price that was almost $3,000 more if we weren't going to sign immediately that new price was good thru the end of the month.

I called Jacuzzi for a bath remodel and was told that I would receive a phone call from a salesperson to set up an appointment. When I got the call to set up the appointment it was from Bath Fitters. I thought maybe they were subcontractors for Jacuzzi and set the appointment. I was impressed with the product offered however, they could not offer the accessories I wanted. So again I called Jacuzzi and told them that I received a call from Bath Fitters and not from them. He had no idea why I would get a call from another company. I proceeded to set up an appointment with Jacuzzi and at the time decided I would remodel 2 bathrooms instead of one. I was told that the day before the appointment I would receive a call to confirm the appointment. I never received a call, nor did anyone show up at the preset time. I don't think this company knows what it is doing. They have great commercials but lousy customer service!

I got a shower and the salesman was great and also the installers. Everything is good but there is a horizontal rack that has a solid bottom, and that solid bottom collects water. It should be slotted. The corner ones are and that's great but the horizontal one is not. The installer came back to put another shelf in and I told him what the issue was. He said he was gonna call Jacuzzi to let them know what I suggested.

Our walk-in shower was pricey but we just love it. It looks so clean. The crew worked hard and they were prompt.

I liked Jacuzzi's pricing but I had an issue once they were done. The water wasn't coming out hard enough and the handle was loose. It took a little bit of calling them to finally get them to come back out and fix something that they had just installed. But other than that, everything seems to be okay with it. My mother-in-law loves it. It doesn't strain her to go and take a shower.

We ran into some issues, but it really initially wasn’t their fault. We had some plumbing issues. But then when we got that straightened out and fixed, it took them forever to come back and get everything completed. When they had other things scheduled, they would put us on the end of the list until they had time to come fix what needed to be fixed, when it was just small things that had to be done. They kept putting it off. It took them five months before they came out ‘cause they had to order the floor. After they did that, then they scheduled it. Then, within a week, we got our plumbing issues worked out. We got it fixed. But then, it took another couple of months to get it complete.

I have a Jacuzzi bathtub and I wanted to have somebody come out to see if its working properly. But I never could get anybody to reply from Jacuzzi about doing that. Then the company they sent us to when I went to the website said, "We don't do that. We will remodel your bathroom and you can keep your bathtub or not keep it.” I love my Jacuzzi bathtub and I don't want to get rid of it. We redid the whole bathroom and left my bathtub, but I just wanted to see if it's working right 'cause it doesn't seem like it has. It's either on or off but doesn't have any variability.

I had experience with Jacuzzi Bathrooms in another house and I was impressed with the way they presented the remodel and what kind of work they were supposed to do. We have a Jack and Jill bathroom where there's a sink and a shower in one part of it and a bathtub without a shower in another part. I had them convert the bathtub into a bathtub with a shower and block off the shower and convert it into a linen closet. They were very nice young people and did a real good job. I'm very happy with the work except for one small detail. We had put in safety bars but the finish is falling off on one of them. One can see the aluminum coming through. They promised to come down here next weekend to place it. But having talked to other people about it, Jacuzzi's price was good and the work was excellent. I'm very happy with the way the bathroom looks and functions.

The installation was great. The guys were real nice. They took out the bathtub and installed a shower. But once they did the remodel, I thought they had messed up. The bathroom is smaller than I thought. When you have a bathtub, it looks bigger. They assured me that that's how it's supposed to be but I would have liked a little more clarification on exactly how big it would have been so I wouldn't have been shocked. Other than that, the product is great and we're enjoying it.

Jacuzzi — Espree 7236 bathtub installed in 2006. 10 year warranty. Jacuzzi Tub is rarely used - perhaps 2-3 times a year. Less than 40 times since its installation. Filled for use 4 weeks ago. Happened to be in basement and noted water leaking from ceiling below the Jacuzzi on the first floor. Opened side access door - 4 jets are leaking. There are 8 other jets that are not accessible - not certain of their disposition. Contacted Jacuzzi. They suggested jet replacements purchased from supplier. Extremely unhappy with lack of quality and that Jacuzzi ignores that the design and manufacturing is at fault.

I liked their customer service. In the master bathroom, I got a walk-in shower and countertop. Then, in the other bathroom, I upgraded the bathtub and the countertops. The installation was good. I like everything about it pretty much. I'm enjoying it.

The sales rep of Jacuzzi Bathrooms was pleasant. However, a lot of pieces were misordered and there were delays. The project took three and a half days when it was supposed to take one day. That didn't go well. I had to make quite a few adjustments. The workmanship was okay, but it could have been better. The quality of the product is fine. Some part of the install was not necessarily to my liking, though. Specifically, the walls were supposed to go to the ceiling. Because they weren't the right size, the walls went about 10 inches below the ceiling. There were some low-quality workarounds that were done to accommodate that.

Jacuzzi Bathrooms did very well. I had a very old home from the ‘70s. The extensive work that they did, taking out the old lead pipes, I didn't feel like I’d get that level of service with other places I was looking at. The sales rep was a very nice gentleman. Very polite and courteous. He spent quality time answering all of my questions. I was very pleased with him.

We had a nasty bathtub. We turned into a standing shower, one of the ones that go all the way to the roof. The sales rep of Jacuzzi Bathrooms was awesome. Then, the dude that came out and installed it was nice, too. He was in there the whole time. The quality is good. It’s easy to clean. At one point, I had called because I was confused because they didn't toss the metal piece that goes around the showerhead. I thought that they forgot to do it. But then, they told me that they did that on purpose so that they were able to get in there. But otherwise, that’s not something we are professionals in. We had a good experience.

Jacuzzi Bathrooms' products looked good and the price seemed reasonable. I purchased a walk-in shower and my rep Scott was very nice. He kept in contact with me as to what was going on, the product being made, when the delivery date was gonna be, setting up and all that. I called Scott back 'cause I decided to add another shelf to the tub. He was really good at implementing that and sent me my paperwork via the internet. Scott felt more like a friend, like we've known him for a long time. He fit right in with us.

Jacuzzi Bathroom installed a new shower for us. Our installers were Jon ** and Tanner **. They went above and beyond to make sure that the shower was installed properly and to our satisfactory. They were very polite, friendly and professional. Great experience.

We looked at a bunch of different companies and Jacuzzi had the best price and product description. I liked the guy who came out. It took a little longer than we expected for the tub to actually get in because everybody was redoing their bathrooms this time. But once the installers were here, they were very professional and mostly got it done in a day. But they had to come out the next day and do some finish work because we not only had the tub, but also the surround changed. We did have an issue with the shower, which they came right out and fixed. Overall, it was a very good experience. I'd be happy to recommend Jacuzzi to anyone who asked me about it.

I was really impressed with how the sales rep went in and measured to see if the tub would fit. The installation was excellent. I like the water and the tub is a really good experience. The one thing I would advise is that they see if they can get a bigger, wider tub. Because I could have gotten a wider one. 'Cause I was thinking the features. But then when I walk into someone else's house, they have a bigger tub, and I'm like, "Okay."

The company that I used was incredible. I did the Jacuzzi and they sent the company out. The salesperson was extremely nice and awesome. I had a stroke and he explained everything to me in a way that I would understand. Justin, the installer, was incredible. He left my place better than it was, and now it's really nice because all the bathroom is done. I have hard water, and it does not stain. The water turns the tub yellow, but I just spray the 9 Elements Cleaner ​and it's beautiful again. I would recommend BathWraps to a friend. As a matter of fact, three people have come here, saw that and said, “Oh my goodness, I'm gonna get that.”

The salesperson was honest with us. Then when the product was sold to us, it was going to be a two-day installation thing, one day to take it out, and another day to put it back. But our house was built in 1950 and so it ended up taking the guy three full days to install. I was not 100% pleased with the caulking and I thought by the time he got into that, he was getting tired. It could have been a little neater. But then I'm a perfectionist, so that's my fault. There is an eight-month warranty on it, so, if in eight months we think something needs to be fixed, we'll have him come fix it.

I had the shower installed and the installers supplied me information before I could ask. I was really impressed. Even when they were finished for the day, everything was neat and tidy and there was no mess left. I would highly recommend the product and the company that did the installation.

It took a long time to get all the parts together and then the installer came. He tore the tub out and got into the plumbing. The second day that he was there, one of the other co-workers came along with him and they cut the stuff outside. They did a nice job siliconing it. All the seams look good and it doesn't leak. I'm happy with it. I could have got it done cheaper, but the quality would not have been as nice as what I have.

I liked the product and so I got the tub and shower. However, the installation sucked. The sales rep lied like there was no tomorrow saying that they'll have a one-day installation. The crew came out and took them three days to install and two days to come back out and fix the mistakes they made which were like handyman did it. The wall sheet wasn't all the way in to the corner. The drain for it was way off. Then I could do a better caulk job than they did. They were supposed to be the professional. The guy that came back out did a pretty good job correcting and fixing it.

My experience was excellent. The tech was very timely, got here promptly and did the work in one day. I was very happy with Jacuzzi’s product and the work product is beautiful, well done and has a good warranty but I only had the shower done and it was quite expensive. It could have come down at least another 20%. I had no clue at the time that it was going to be that expensive. It said $500 off but it didn’t say $500 off of what. It's gonna take a long time to pay it off and we're not ones who believe in debt. I'm not working and we're retired now. The product itself is excellent but they can pare some of that down if it means doing things a little differently. I can't take away from the quality because it's definitely there as well as the workmanship. Two other friends had larger bathrooms and they did sinks as well, and I still paid substantially higher than they did, enough that I could have had the sink too if I had gone with a different company.

I got a stand-in shower from Jacuzzi Bathrooms and the rep was really knowledgeable about the product. He just went on and on and on, and I finally had to say, “That’s enough. I believe you”. The installation went fine but I had an issue with the tech wearing his shoes in my house. He didn't have any shoe covers. So he bought new drop cloth, put it all the way through my house, and walked on that. Other than that, the work he did looks great. I like the seat that I sit on when I take a shower. I had a wonderful experience with Jacuzzi. Top-quality installation, and hopefully, product.

The sales rep was very nice, and the installer was very meticulous and super efficient. He looked like he really enjoyed his work, and he did an awesome job on the shower installation. My mom didn't want to do a bathtub, so she got the sit down. The guy installed three bars on each side, and it's very nice. I'm much more relaxed because my mom has those bars and it's safer for her. I'm very satisfied and we would recommend Jacuzzi to everybody.

It went very well with the sales rep. I was pleased with him more than I was the other four or five that were here and giving me quotes. Then, the installers came in and cut out the old steel tub. They fixed what drywall they damaged and took that out. But I was under the understanding they were going to replace all the drywall and they didn't. I was a little disappointed in that but they did a nice job and I was very satisfied with what they did. They were in and out of here in one day. Also, the tub seems pretty easy to clean and it seems solid. I liked that it was insulated like it was.

It was pretty smooth and straightforward with the sales rep and the installation team. I wish the product was a little thicker so I don't feel like if I slip and fall, I might bust through it. But it makes the space a hundred times better.

I had Jacuzzi Bathrooms do a shower replacement and one of the older guys came out with two younger guys. He said he had worked with them on about eight different installations and I said okay. Then, he dropped them off and they tore into it. The next day, they were done. I waited three days because they put silicone in and I wanted to make sure everything's good and dry. After using the shower for about a week, I was standing on one side of the shower stall and for some reason, I had to walk across the other side and I heard this squishing in the floor. I turned the shower off and I started walking around. It sounded like water squishing underneath the floor of the shower stall. I didn't think much of that but then, it migrated to the other side of the shower stall so it completely covered the entire underneath the floor of the shower. I quit using the shower and called the repair people.

The rep was very friendly, personable, and easygoing. We hit it up really well. The installation was a little intrusive because my bedroom is my sanctuary and that's where my office, bed, clothes, and stuff for my grandkids are. The crew wasn't concerned about it. They were very nice guys. ​I just stayed in the bedroom taking care of all my business and they worked the bathroom. I love the remodeling and the fact that I finally just have a shower and not a tub with a shower. It's easier to keep clean and it's got more room for shampoos and hair products. Also, I don't have to bend over and get anything. It's right there on the wall. It really works.

I bought a shower from Jacuzzi and the quality seems to be very good. I look forward to using my shower for a long time. Jacuzzi was a new name for me and it has not disappointed me. I’d buy it again next time.

I replaced a fiberglass tub and shower with a shower, which has a low profile base, and all the walls, and had Delta fixtures. But it's all Jacuzzi. The gentlemen that came out for the installation did it in a day and did a great job. They cleaned up everything. I'm very happy with the product. I’ll recommend Jacuzzi to others, and I have.

Jacuzzi Bathrooms' rep was polite and professional. They redid our shower because it was falling apart. It looked horrible. I feel sorry for those guys who carried things up and down. And then the guy said, "Where's your vacuum? I'll vacuum the floor." But when they put in the glass doors, "You can't use this on it, you can't do that." I understand. That doesn't leave you with a lot of things to use. Other than that, my daughter loves it. I like the showerhead. We've got one that is handheld. And we got shelves in it we didn't have in the other one. When I first got in it, I said, "This water is not hard like a lot of them are, it's soft." My three-year old granddaughter wants to go up there and take a shower all the time.

We got a shower and the quality is pretty good. But the sealant that they put into the corners wasn't all that great. I was kind of disappointed about that. With the kind of money we were paying to have a shower done, I was thinking there would be somebody professionally doing seam work in there or caulking. But I got a guy in there, just putting it on his finger and putting it into the corners. If you look at it, it does not look symmetrical at all in the corners.

We got the shower from Jacuzzi Bathrooms and it is beautiful. It was expensive but we were willing to get the best we could get. We got everything and had it done in the shower upstairs. It's twice as big. My wife got what she wanted. I ask her about her bath, “Do you still like that shower?” She loves it. It just makes her baths really good. Jacuzzi did a good job and everything is wonderful. We’re totally happy.

We wanted to change over the tub to a shower and the installation went according to what Jacuzzi Bathrooms told us. It took two days to get it done and there was a little damage to the ceiling below that. But they sent somebody out quickly and the guy fixed that. So, there was no problem. One thing I can't figure out is how come when you push the button on one, the main shower doesn't work. It doesn’t shut off and they both keep going. But the shower is not leaking and it doesn’t seem like anything is breaking. We can get in and get out, and it works fine.

I got a shower from Jacuzzi Bathrooms and the installers were wonderful. The salesman was great as well as the quality of the product.

We are looking for a quality tub in our master bath. The Jacuzzi brand is interesting and is used often to evoke a quality product. After looking at the construction and selection we will very likely purchase this brand.

Great job. Did it fast, cheap and easy. More than any other company's they had great service and people were amazing but they knew nothing about anything.

Keep in mind we did NOT choose to purchase a BathWraps shower. I'm leaving a review to describe the sales process only. We scheduled an appointment for a Wednesday. The salesman showed up at our house on Monday claiming someone in the office scheduled the appointment incorrectly. We continued with the appointment and were overall okay with the presentation, and came up with a design that we liked. Then came the pricing....

I went with the price and had a Jacuzzi walk-in shower put in. However, bits were sloppy with the installation. The installers spread the caulking everywhere and it didn’t look good.

Everything is working out great with the new tub from Jacuzzi Bathrooms. I went with them because number one, Lowe’s and Home Depot wouldn’t even do what I wanted to do in a short amount of time. Number two, I was doing this long-distance. I was buying this for my mother-in-law who lived in California. And I live in Utah. So, in order for that to happen, they would like for me to do the post-inspection. But I said, “I’m not available. I’m just here to give you money.” Jacuzzi said they'd do it for me. And I threw money at it, and all of a sudden, it’s a one-day gig and it’s all done. From what I saw, it’s very thick acrylics that are in there, so it’s pretty nice.

It was time for us to remodel ‘cause of that old tub. Jacuzzi Bathrooms had a book and they showed me all the different designs. Then I picked out which one I liked. The two guys who did the installation were really nice. By the time I came home from work, they were basically done. The only thing they were doing was taking out the garbage and caulking around the shower. It didn't take long. It's a new tub and you can walk in and walk out of it. I enjoy everything about it.

When I had my shower redone, the third-party company I worked with came in, transferred everything, and got it into a Jacuzzi handicap shower. I liked the service, and I couldn’t believe they did it in one day. I’m very satisfied with it. The rep who came by was good. Everything was perfect.

When we were looking around, Jacuzzi had what we wanted. We invited them out to make a presentation and liked what they gave us. We were also happy with the installers. We got a shower and had grab bars and the seat added. I like that it's roomy and I don't have to climb over the side of a bathtub. I'm over 75, which is why I need it.

I got my shower stall through Jacuzzi Bathrooms because of their lifetime guarantee and high qualtiy work. The installation took longer than promised but only one day more. So far, so good. I put the shower head up significantly higher because I’m 6’7.” I bend over less. The shower stall is expensive but it’s worth it.

Jacuzzi Bathrooms has a lifetime warranty with labor and a 25-year warranty with parts. I purchased the shower for the bathroom. The sales rep was very good and he was very knowledgeable. I was really happy with him. He was the one that sold us on the product. Installation was very good, too. It really works well, I'm happy with it.

We just had a new Jacuzzi shower installed. The guy did excellent work. He didn’t waste any time. In fact, the time that was wasted was when we were talking to him. The shower was installed in one day, and it works fine. Overall, the installation was good, but the labor was awfully expensive though. We had another shower put into the home, and it’s like granite they put. That was only like 2,500 bucks. This $7,500 seemed like a little expensive for that 24 hours. Other than that, the guy that installed it was courteous, and I recommend him to anybody.

Jacuzzi Bathrooms were advertised on TV and the radio, and I looked it up. It looked like the reviews were improving, but we got screwed. It’s a lot of money and it was not a minor investment for us. We got a walk-in shower. The installation seemed pretty good. The guys were fine. It was a one-day thing and it seemed like they were okay. They did have a rookie. They were training and, he had cut the drywall wrong and they fixed that. But other than that, they tried to do a good job. We are extremely upset because we have a ponding on the base and had a guy come out over two weeks. Nobody’s talked to us, nobody answers their voicemails. They totally shut us off. I had sent them a picture and the rep said, “Oh, that shouldn’t do that. I’ll send a guy out.” They sent a guy out. That was the end of it. We haven’t heard a word. It doesn’t drain properly. We can still use it. It’s just we have to wipe the water off of the bottom of the base.

I got a walk-in shower from Jacuzzi Bathrooms and I like it but not as much as I thought I would. But I like that I got room and I didn't have room in the other one. I wish I've gotten a sliding door rather than a curtain though. The installers tore everything off of the old one, even the plasterboard. Then, they put in new boards and then put the tile in. And they've done a great job.

I purchased the shower from Jacuzzi Bathrooms and it was a roomy shower. The sales reps were excellent. The installers were very professional, as well.

I had one of those walk-in bathtubs put in about 10 years ago. It works, but I'm not happy with it. It just doesn’t work as a bathtub for us, which was why I had the BathWraps bathtub and shower combination thing put in. It was quite expensive because the area that I wanted the bathtub in was shorter than normal so they customized it for me. It was close to $9,000 and from what I understand, I was kind of taken advantage of. However, that included the labor and the whole shot.

We got a walk-in tub from Jacuzzi Bathrooms because of their Better Business rating. Everything was good with their sales and customer service. Their reps handled themselves well. They were professional. The installation took a little over two days and went nicely. The machine works well. So we're happy with it.

The sales team I spoke with was very nice. They advertise they only take 24 hours, but the installation took 3 days. So, it’s better to do it right and that they should not false advertise. I was inconvenienced as I only have one bathroom but it was okay and they did good. The bathroom is now way better than it was. I had a knee-replacement surgery that’s why I had it done, so I could walk into the shower. I had the bath tub removed, so I’ve had a lot changed. I’m very satisfied.

It was time for a bathroom remodel and I thought BathWraps would be a good thing. Their guy Dennis was great and I love him. Their installer was great too. I got the tub and toilet. I like the quality and a couple of my friends like it too. With my BathWraps, I can’t stay out of the tub. Given my experience, I would definitely use them again and refer them to other people.

The BathWraps installers did a fine job up but put the showerhead up way too high. And when the electrician ran his electrical wires, it was kinda a crappy job. He didn’t put them into a casing and he didn’t fill the holes where he screwed through the wall. He got it inside and it seems to do fairly well, but he also didn’t fix the trim. They also left some stuff undone, which kinda irritated us. Supposedly, there was something that wasn’t there that they had to install. There’s supposed to be somebody coming out here later this month and fix something that I never even heard about. Moreover, I was under the impression that this thing had a water heater in it, but it doesn’t. I don’t know if we misunderstood, but it was implied that there was a heater that would keep the water warm in it. It turns out that there’s some other model that does but ours isn’t that model.

We just had a bathroom done by them. Everything was fantastic when we spoke to their sales. Everybody was friendly and knowledgeable. We got the shower components for standing shower, and the installer was decent and fantastic. Other than they forgot a shelving unit that goes in the shower, everything is fine. The quality is very good. It's now easy to shower on a regular basis.

We were in the market for bath remodeling because I have a lot of knee problems and my husband doesn't walk too good. I'm gonna be 80 and he's 82 and we needed to get rid of the bathtub and get a shower. We wanted the BathWraps' item, so we called them.and they said that they could do it in one day. I was skeptical of that, but they did and they cleaned after themselves, you couldn't tell they've been here. We were well pleased. Everything is just what they said it'd be. They did wonderful. The man that came to sell it didn't pressure us, and the man that came out here did a fine job.

BathWraps's rep would tell you anything so he can get your business. He talked about crap and did about two-thirds of it. He said, “It’s just something we recommend.” He also told me that his handshake is his word. His word must not be very good. $13,000 is a lot of money for what they did. The installer didn’t know all that though and the bathroom came out really good. It looks good, but they wanted to give these tricky things. They said to do this and they’d do that but did none of it. But that’s okay. It’s done, they got their money and I won’t call them again.

I have used BathWraps before and called them again to have my shower redone. The sales representative didn’t completely explain that I didn’t have an option to do the 12-month interest-free or charging the balance. And I wasn’t happy about that. I had to charge the whole thing because if I did the 12-month, then I would have had to pay a 300 finance charge, which was not my understanding. I thought it was 12-month same as cash. The explanation was that it was only $300. But $300 is $300 to me. However, the installation was excellent and I’m very happy with the result.

The sales representatives came to the house and they were very helpful and patient. They spent a lot of time with us texting photos back and forth as my parents were in rehab. Then my parents decided a tub conversion to a walk-in shower and the reps gave us a Black Friday discount. The installer was excellent as well. My parents have used the shower chair and they love it. It was a wonderful experience.

I purchased a shower from BathWraps. However, I didn’t like the sales rep at all. He lied for one thing. First of all, he said they were gonna measure my old tub with a laser so everything fit in there perfectly. That didn’t happen. And the other thing he lied about was the thickness of the surround that was going on the tub. I was misled on that. I also gave him a down payment check and he told me that wouldn’t be cashed until the shower was started. He also bragged about how reduced the price was gonna be over what showers normally cost. I have found since then that that’s not so. I feel like he took advantage of a couple of old people. The only thing I was told when I would call BathWraps back was they were gonna keep the payment.

We got a shower from BathWraps and the sales rep was very nice. Their installation team was also very courteous, and they cleaned and did a good job. And we like the shower.

This company's main downfall is too many people, sales being the most poorly "trained", handling a project where there is poor communications. The sales rep had little understanding of the process & therefore made promises in order to sell the job that could not happen. His recording of the order, sent by text had some incorrect information. Once calls & more text to correct had to happen, it caused a domino effect. Next comes someone to evaluate, then another person (a plumber) to actually measure (a very nice gentleman), who said he'd come by to check the job at the end (he DID NOT). Next your surround etc. are fabricated over the next few weeks.

We purchased a tub from BathWraps. The sales rep was very professional and the installers were also very good. I love the whole thing. It's very pristine and clean. It's almost maintenance-free. I don't have tile grout. So, it looks really nice.

I searched BathWraps on the internet and some type of advisor got me connected. The sales rep was very cordial and I bought a shower. I was excited about it. I have personally showered it in twice only because I have my master bathroom upstairs, so I still shower in there but everyone in our home loves it. The installers did a professional job.

The sales rep from BathWraps was excellent. They did a bathroom remodel for me and the installers were good. But the the water pressure's too strong and I've got them coming today to fix some things.

The rep explained everything about remodeling my bathroom and it was gonna raise the value of my home. They were very pleasant, everybody was very nice and I had no problem there. They told me what the charge would be and I said this just goes all the way up the wall. I thought they were remodeling the bathroom. I told them I will do my own floor so, this was all understood. They told me this was $10,000. I got things going on and things were in the making at the time that we were discussing all this. I couldn't even stay here while the man did the work on the tub. I didn't get anything but a bathtub for $10,000. The shower is connected with the whole unit. I kept my own shower because I had one similar to theirs. It's on the cord that you can lift it off and I just bought it about three years ago. So, I said that they didn't even have to bother to put theirs in, but they left it in a bag here for me.

The old way that my bathroom has been done wasn't holding up too well so I called in a professional. I tried a few companies and BathWraps seemed like they could come out the fastest to take a look. The sales rep I spoke with was good. The installer was just one person but he was pretty professional and polite.

This is by far the most highest quality shower and bath I've ever stepped into. The staff did a fantastic job of building it perfectly within my bathroom making it look so sleek. All the components seemed very sturdy and I can tell this will hold up for a very long time. What is so appealing about this product is the antimicrobial properties making cleaning easy. I highly recommend this product.

Installation done by Inspire Baths/BathWraps.....Farmingdale NJ. 8/22 - Workers came for initial installation, realized that the "faucet" that came in was damaged, and would have to come back the next day with the replacement. (We were told NOT to use the shower because of the caulking.)

BathWraps was in the American Legion magazine, and they came right down when we called them. They seemed like they were interested in doing it and the sales representatives were right to the point and explained the financing and all. We purchased a stand-up shower and there was only one guy who did the installation. He did an excellent job and he explained what was going on. We got an old house with old plumbing and he took care of everything. We were figuring on going camping for the three days he said it would take, but then he had water within one day so we didn't get to go camping. We haven't had any difficulties and I'm real happy with him. If I was gonna do anything else or recommend anybody, that's who I'd recommend. And now that we have the shower, I don't fall out of the tub as much.

I used Max Home to remove and install a new shower. When old shower was replaced with new one there's a place between the new shower and laboratory in which 11/2 tile is needed. Spoke with the installer and inquired about missing tile. He took pictures and said they would contact me. I'm still waiting. It has been 2 months i.

Excellent service! The two men who installed our new shower did a fantastic job and kept our house super clean during their work! Thank you! Also our consultation prior to the shower installation was excellent! We are very pleased with our new bath/shower and love the appearance of it. What a beautiful job and wonderful company.

What a great job, works a lot better than stepping into a tub for a stand up shower, the work was fast, the finished product was excellent, and the clean up was very good, would do it again if needed.

Installers were good, Ordered 1st part of July and not installed until end of Oct. It should never take that long. Also it was scheduled for 21st of Oct but no one notified me or installers. When someone is out of office there should be someone to step in to do that job, very poor communication in the office, not sure I could recommend this business.

My husband and I are extremely pleased with the BathWraps products and their installation by Central Iowa Home Renovations. Our ancient, tiny bath tub and peeling, mildewed shower surround have been replaced by a roomy walk-in shower with built-in seat. We love the new vanity top and lavatory, designed to minimize the amount of caulking needed and therefore far easier to keep clean. New slip-proof flooring completes the project. Materials were exactly as we specified. Once the materials arrived, all work was finished within two days, as promised -- much appreciated since this is our one bathroom. Excellent communication whenever we had questions.

Bathroom remodel. It took 3 days to finish the bath when they said it would be 2 days. The works were very respectful. They always cleaned up very well. Love the wrap. So easy to keep clean and really looks nice. Everything was installed well and looks great. Would do it again. I have to admit was rough not taking a bath or shower for 2 days. They didn't come till 9:30 am. Feel like would have finished faster if would have got here earlier and worked till 5. They left at 3:30.

We were pleased with how thorough the company was from beginning to end of the process. The finished product is what we expected. We appreciate the company double checking our order, as we had made some changes. We appreciated the workmen who did an excellent job and also cleaned up well.

Dabella Vancouver WA did an outstanding job on our new shower and bathroom upgrade. I would highly recommend them to anyone looking for a high end bathroom upgrade. Install only took 1 day from start to finish and the initial consult and subsequent sale was very informative and painless!

Great....BUT....After they left I noticed stress cracks on my tub and it has taken a lot of phone calls just to get someone to call me back. Also no one measured for the shower curtain. I now have approx. 2 inches on the ground. Not acceptable.

The initial contact with Carol was positive and not a preview of what would come. I choose the materials I wanted and gave my billing info along with the time frame that was mutually acceptable. Two weeks out from the install date, I got a call asking if I could move up the date of installation. I could not due to appts. When the worker arrived I was informed that they did not have the vanity top nor the doors for the shower. They also had the wrong hardware for the sink. Other installers would be doing the doors and the vanity top. The installers that worked on the tub removal and shower install were professional and competent. They went to get the correct sink hardware after I showed them my work order. The shower doors arrived later that evening, unannounced. The vanity top was not available.

I love both of our new guest tube with shower and master shower. They are beautiful and I love the idea that I don’t have to to scrub to clean them like I had to do with the old fiberglass bath and shower. The one day installations were amazing. Bathwrap is the exact type of bath installation company I was looking for. Well done Bathwrap!!

BathWraps was good. They came in, they redid the bathroom, they cleaned up after themselves, and they didn't mess around. The project was expensive but the quality is good. They did a great job of redoing it. It looks nice, and I love it.

Based on a newspaper ad, I figured going with Bathwraps and purchased a walk-in shower from them. It was for my mother in her house and she likes it. For the installation, it went fine and the sales rep answered all of our questions.

My experience with BathWraps has been very good. I liked that they were local and I liked their products too and the presentation that the rep did. He was very thorough, really understood what we were after and worked well with us. The installation was very fast and the team did a very good job. They also hauled all the junk away and tidied everything up.

BathWraps did a wonderful job with our bathroom. I saw them in one of the magazines and I gave them a call up. They got me a hold of a guy that does all the scheduling for it and we set up a date. The sales rep did a very good job in explaining the options and there were no surprises. Three weeks later, their guys came down to my home and they took one day to get all done. They put in a couple of shelves in there as well as the regular standard stuff. They did a really good job on keeping it where it didn’t leak water all over the floor. So, it's very good quality. I go in there, wash myself and take it nice and slow.

I chose to get BathWraps' service after seeing their ad. They did the wrap for my shower and it was flat and clean. No one could beat what the installation team did. It was exactly done as they said it would be and was done exactly when they said it would be. The sales rep was very good too.

WE got the wrong size doors to start with. The caulking is coming off and the doors are still run away closing on us all by their self. Won't stay closed. WE have called several times to tell Taylor about this. 3 weeks have gone by and still no one has come by to even look at it. NOT HAPPY.

BathWraps could tear down and do all the work with one person and they didn't have to get in there and have separate contractors. That really sealed the deal plus they tore everything out and went down to the studs. So that way, if there was any other damage back there which we did not know, and if there was anything that we needed to repair at that time, they could do it also. They allotted two days for it, which I understand because of the what if situation once they took it down to the studs. We had no idea what we were getting into, so that gave them extra time to assess the situation and put a plan in place, and they did it in a day and a half. We're very pleased with how the bathroom came out. I like how much easier it is to get in and out. It looks much better so it's not an eyesore and it’s easy to clean.

BathWraps was advertising that they do the job in one day. They took two days but that wasn’t a problem and the sales rep was professional. I'm very pleased with the installation and the experience with BathWraps was good. I love it.

The sales rep was not responsive after the sale. Budgeting and the administration did not return calls as promised. I was not offered the opportunity to get my own financing. Very poor experience. The contractor that install the walk in shower was great and let me know every step he was going to do. Scott was the only good thing about the experience.

Love our new shower! Very well made unit. I am handicapped so ease of getting in and out of shower is really nice with the low step-in and extra roominess. Installed glass doors too which are very nice. Nice polite professional installers. Would recommend.

Replace tub and put in shower. Very good workmanship and quality materials. Installation crew very nice and did a fine job. Was a little pricey but have been enjoying the finished product. Have let lots of friends look at it and sit in it to see the craftsmanship of your installer.

Horrible. Wouldn’t recommend Reborn to anyone. Bad job. Wasn’t what was understood. Supposed to have 4 shelves, 3 are in the shower installed. The 4th one is still in the plastic inside my bathroom cupboard. Supposed to have glass for the curtain rod to be put on and my curtain rod is still laying on the floor and nowhere to hang it. Offers a L shaped rod but that’s not what I paid 9600.00 for.

My wife, due to a fall, couldn’t raise her leg up to get into the tub real good, and I’m afraid she’s gonna fall. I purchased the walk-in shower from BathWraps where she can sit down and she can shower. The sales rep was great and the installation took two days at the most. The installer was by himself and he did an excellent job. Everything works out pretty well with our walk-in shower.

We should have known from the beginning that this was a con job. But, we were taken in by the fancy presentation. After the order was placed in late April, installation did not arrive until late August!! The original installer was embroiled in a claims issue with DaBella and could not do the job. After a heated phone call with the manager and a discount, someone from Federal Way had to come up and do the installation. Fortunately, we are mostly pleased with the final product, although, the representative lied about having shower doors installed after the install.

I recently met with a representative to discuss possibly installing a shower in one of my bathrooms. Ms. ** was polite, knowledgeable with regards to the product. She showed me various options and took the time to explain the process and what to expect. She reviewed finance options and made sure both myself and my husband were completely satisfied with the product and understand all aspects of the process. Because of the experience with Ms. ** we are moving forward with the project.

I saw a BathWraps advertising with the paper that comes once a week. There was the advertising of a bath and the shower. I don’t have the time to be calling anybody. So, BathWraps was in the paper, and they had the telephone, so I called them. The rep I worked with was okay. The lady got me because I said, “I will let you know.” And she said, “Well, you take it right now. I can give you a little bit discount.” So, I took it even if it was not cheap.

My wife found the ad, called BathWraps and did the whole thing. The bathroom remodel went fine or my wife would have been all over them. She’s happy with it but if I had to do it over again, I’d have one bar right there before I get in. I don't have that, so I do without it. The remodel team consisted of one nice young man and he did a great job. He did everything by himself. He took out and cleaned up good after.

BathWrap's television advertisement and the salesman were the reasons I went with them. Once I called the 1-88 number and got the salesman here, he was wonderful. He was honest and compassionate. He had experienced things in his life that gave him wonderful people skills. He has knowledge of the material and the process. He’s well-versed in the products that he was selling.

I have two bad knees and I can’t really lift my legs that high for my tub. I also had a meningioma brain tumor that was discovered last year and it made me shaky. So I need to sit down to bathe. The shower from BathWrap is great. The sales rep from the local company here was fine and the installers were wonderful. They were absolutely hardworking, very professional and informative.

My wife's mother, who is 86 years old couldn't climb up and put her leg high up and not able to get into the tub. We got a walk-in shower from Bathwraps and it's a lot better than the tub. It's more safer. It was expensive, but professionally done. You gotta pay a higher price to get it done, to be on the safe side, the way it is now. The sales rep was real good too and the installer cleaned up good.

We had a tub from BathWraps and it's fine. We needed it for a handicap situation. The sales rep was okay and the guy who did the installation was really nice. He left the last piece of his equipment, an outside piece that they used to turn the water on and off, but I think he’ll be back for it.

I’m very happy with Bathwraps. The sales rep was very on point. He had all his material and he showed me what I can have, the choices, and I decided. The installers were very prompt, did the job in a day, as promised, and cleaned up after themselves. It was fantastic.