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Jacuzzi Bath Remodel Reviews

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Edited by: Ilana Hamilton

About Jacuzzi Bath Remodel

Jacuzzi offers bathroom remodeling services and products, including parts for tubs, showers and safety upgrades. Its renovations come with an array of styles and customization options. The company also offers free design consultations and one-day installations by local, Jacuzzi-trained third-party installers. Its bath catalog offers high-end products as well as more affordable options.

Visit www.jacuzzi.com/en-us/bath-remodel
Pros
  • Free design consultations
  • Several budget options
  • One-day installation
Cons
  • Third-party installation
  • Many products are expensive

Jacuzzi Bath Remodel Reviews

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    Page 2 Reviews 35 - 75
    Verified purchase
    Customer ServiceTechSales & MarketingStaffBilling

    Reviewed Aug. 16, 2026

    I had my shower done because I had it done six years ago, and I hated it. The people who did it did a crappy job, and I hated going in there every day. I hated thinking that I paid them to do this crappy child job. I'm 74 years old, and I want to live in this house till I die, and I didn't want to have to look at that shower anymore. I wanted somebody to be able to back me up, who is Costco. And I know that Costco has high standards and knows that companies can't get on with Costco unless they are proven to be quality.

    The salesperson who came out was fine. He was very factual and very accommodating. First, I got excited, and I thought I'll get a bathtub too. Then, when I saw how much it was, it was like, “You get a 10% Costco shop card.” I don't want a $3,000 Costco shop card, and I didn't want to spend that much money either. I just said, “You need to take the bathtub off.” And he did. He was fine about it, but it took a lot of additional paperwork to go through that. It wasn't just like crossing off that line and recalculating it. He had to start over from scratch. And a couple of times, Costco billed me for that, and I had to call and tell them, “No, I did not get the bathtub.” Twice that happened. And then I called Jacuzzi.

    The installation went perfectly, though. There was a two-day delay. It was supposed to be installed on a Monday. They couldn't come till Wednesday. But the two guys who came and did it took two days. But I watched them carefully, and I'd go in there and look, and I could see that their workmanship was really good, and they showed me the different steps. I told them what I was worried about, what was behind the walls, or if there was mold back there, or their installation process. And they were very good about that too. They left it clean. Both of the days, they were very considerate about how they left it and the cleanliness and what I wanted.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Sally! We understand how important it is to have a bathroom you love, and we're glad to hear that the final installation met your standards. We're sorry to hear about the issues you faced with billing and appreciate your patience while this was resolved. Should you have any further questions or need assistance, please don't hesitate to reach out. We're committed to ensuring your home is exactly how you want it to be.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffRates

    Reviewed Aug. 16, 2026

    They contacted me about the first time that they were going to remodel one of the baths within a week or so when they were going to be out. They had to order the equipment, and they had to receive it before they would schedule it. So that went by without any problems. Then, three weeks later, we were contacted by the second group of installers. Jacuzzi uses a two-man team and a van to do it, and, in one day, they said they could do it, and both of them went well.

    My daughter and my grandson were well pleased. They chose what options on each remodeling job as far as a shower rack or a soft-close door. The downstairs got the soft-close door, and the upstairs got a shower curtain. We took advantage of the discount on both projects. We had the offer that it was interest-free for a year, and that was of interest to me since I was doing the financing on it.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your delightful experience with us, James! We're thrilled to hear that the remodeling of your bathrooms went smoothly and that your daughter and grandson are pleased with the results. It's wonderful to know that both installations were completed efficiently and met your expectations. We appreciate your trust in our interest-free financing offer, and we're glad it added value to your experience. If you have any further questions or need assistance, please feel free to reach out. Enjoy your beautifully remodeled bathrooms!

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 15, 2026

    We had a tub shower in our guest bath. And a lot of our guests are a little bit older, and I was worried about them getting in and out of it. So, I wanted a walk-in shower. We tried to check on some contractors to get quotes, but they just didn't respond very well. It seemed so much easier to just do the Jacuzzi Bath because it was quick and supposed to be one day. So we went with them. The sales rep was nice and thorough. The installers did a very thorough job as well. They took everything down to the studs and put a new wall in before they put the shower surface in. They were really clean and respectful to the property. Overall, it was a good experience. We're satisfied with it.

    It is very expensive, but we took into account how fast the job was going to go. So, we thought that was worth a little bit, and it was no hassle. We thought that was worth a lot, too. Then when I saw what they did, when they had to rebuild the walls, they did a lot, but I still think it was just a tad bit more than I would have liked to have paid.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with us, Jane! We're delighted to hear that you found the process with Jacuzzi Bath Remodel seamless and satisfactory. We understand the importance of having a safe bath environment for your guests, and we're pleased that our team could deliver a solution that meets your needs. Enjoy your new walk-in shower.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Aug. 15, 2026

    We saw the commercial for Jacuzzi. We went with them, and we did redo the shower stall, and I did the bars and the seat too. The sales rep was here for five and a half hours. She never stopped talking. The installation was fine, except it wasn't totally completed to my satisfaction. Somebody called to check on the installation, and I called, and then the manager called, and he sent somebody out, and they finished the job. I had something extra added. My shower stall had about an eight-inch-wide column on one side. The other side was the straight wall. Then, I had the product put on that column, but they didn't put an edge on the other side. So they had to come out and put an edge trim on the corner, and that guy did a nice job too.

    However,  I had two other companies' estimates, and they all included the shower door and Jacuzzi's did not. I had to get it separately. They had recommended a company, but I got my own. But the fact that it wasn't included with my price the way they advertised. They said it comes with a shower, and it didn't, because it was just a small shower stall instead of a bathtub.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hello, James! We're pleased to hear that you were happy with the installation process and that the follow-up service addressed your concerns effectively. We apologize for any confusion regarding the inclusion of the shower door in the initial pricing. Your feedback is valuable, and we'll use it to improve our communication and ensure our advertising aligns with customer expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Aug. 15, 2026

    The Jacuzzi salesman who came out was wonderful, and he had all the products to show me, which I really liked. And after I met with him, I didn't look for any other options. I went with them and did a tub-to-shower renovation. They took out the bathtub and put in a shower, and it has a seat, grab bars, and a handheld head as well as a regular stationary one, and it's just easy to walk in and out of. The installation was fine. It was long. It took all day, but they got it done in one day. And it seems like they did a fine job. However, a month later, I heard a big crash, and I went in, and the shower rod and curtain had fallen down. So I called for them to come and replace it, but they couldn't come for about five or six weeks. I had no shower curtain for that long, and I wasn't very happy about the service. They're also expensive as well.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2026

    The guy from Jacuzzi Bath came and we sat down and discussed the color and which way we wanted, the height, all the other walls and what I wanted then. Then he went through everything. I picked out what I wanted and left off what I didn't want. He showed me four different colors. The installers came in. They went to work. They were great. They got here about 8 o'clock that morning. About 3 o'clock, they were on their way out. Their work looks good. We just did one of the showers because both me and my husband both are old and climbing over that tub. I was getting scared of it. So, I’m still satisfied with it as it was the day they finished. As far as everything is right now, I’m completely satisfied unless something changed.

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    Verified purchase
    TechSales & MarketingMaintenance

    Reviewed Aug. 14, 2026

    I heard about Jacuzzi on TV from an ad. And what ultimately made me choose them was the fact that it's guaranteed for as long as I own it. So it's worry-free for the rest of my time living at this place, which is probably the rest of my life at this point. We purchased two showers. The install was going to be one shower one day and one shower the other day. The first shower had some drain issues, which they fixed, which was another reason I liked it- the fact that they were going to fix whatever they found that was wrong. The first shower took two days, and the other shower took one day. But they sent out another crew, so it was on the second day. The quality of work was perfect. They're very nice. It's not the cheapest, but I'm very satisfied.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    HI Michael! We're delighted to hear that you are satisfied with your choice and the overall quality of the installation. It's great to know that our team promptly addressed the drain issue and exceeded your expectations with their professionalism and workmanship. We appreciate your understanding of the timeline and your kind words about the crew. We hope you enjoy your new showers for many years to come!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2026

    I went with Jacuzzi because it seemed like a very quick process with good materials. My experience with their team was very good and easy. We converted a tub and shower into a large walk-in shower. Everything seemed to be fine. It went very smoothly and easily. The finished product is lovely. It's so refreshing and clean-looking. I’m happy with it.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your positive experience with us, Andrea! We're thrilled to hear that the process of converting your tub and shower into a large walk-in shower was smooth and easy. We appreciate your trust in us!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 14, 2026

    The presentation of the Jacuzzi rep was well done. It was scheduled to be done towards the end of this month, but they happened to have a cancelation two days away from when they called. And they were here and did it. Everything was great. The two gentlemen that did the actual work amazed me with the cleanliness. I don't think there was any dust flying around. They had things covered up. Every piece was carried out of here almost individually. It was amazing.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Gary! We're thrilled to hear that you were impressed with the professionalism and cleanliness of our team during your installation. We appreciate your kind words and hope you enjoy your new setup for years to come.

    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    I had my bathtub converted to a walk-in shower through Jacuzzi Bath. I made my purchase maybe a month ago. The process was excellent and very smooth. My overall experience was a 5.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Edwina! Thank you for sharing your fantastic experience! We're delighted to hear your bathtub-to-walk-in shower conversion went smoothly and exceeded your expectations. We appreciate your trust in Jacuzzi Bath Remodel and hope you continue to enjoy your new shower for years to come.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 13, 2026

    I needed to replace the tub because it was in bad condition. I liked Jacuzzi's reputation. Their reps were really good and professional. Any time that changes needed to be made, they let me know ahead of time so I would know. The installation process went really well. There two people most of the time. It took about two and a half days. The sales representative told me everything we were gonna get done. She was upfront. She answered my questions, and she didn't seem to be just pushing the product. With the new bathroom area, I can take a shower without worrying about slipping and falling. It makes me wanna take more showers. When you're 67, the last thing you wanna do is slip in the shower. The bathtub floor itself is not smooth. It's like bubbly and makes it more slip resistant. I just told them I want a slip-resistant tub, and that's what they brought out to me.

    One thing happened after they left. About two weeks after they left, the curtain rod came off the wall. So, I just had to call them up and say, "Hey, your curtain rod doesn't want to stay up there.” A few days later, they had a technician out there, and they put a brand-new rod up. To the best of my knowledge, there’s no extra charge for that. Check Jacuzzi out. They do a good work.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Robert! We're delighted to hear that you are satisfied with the professionalism of our team and the smooth installation of your new bathroom area. It's wonderful to know that the slip-resistant feature is offering you peace of mind. Your recommendation means a lot to us. Feel free to reach out to us if you have any further concerns!

    Verified purchase

    Reviewed Aug. 13, 2026

    I had a wonderful experience with Jacuzzi. The guys did good and I’m very happy.

    Thanks for your vote!
    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Shelby, thank you for your kind words! Enjoy your new Jacuzzi Bath Remodel.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 13, 2026

    I was at Costco, and they were offering a special bathroom shower installation. We purchased a Jacuzzi walk-in shower. We've used it quite a bit. We really like that it's walk-in and it has a bench. We like the separate sprayer wands that we have. My wife can take her shower in there, and we don't have the tub that's hard to step over anymore. We just walk in and just shower.

    The installation took longer than expected. The issue is with the plumbing inspection. The inspector comes every other day, two different times during the week, and the installer didn't know he was coming. When he did come, he wasn't ready for it. There was a bit of a communication issue between whoever set things up and the installers. We had to wait an extra day. So, instead of two days, it was a four-day job. There could have been a better communication between the people who set up the installation and the inspector.

    The installer was really a nice guy. I liked him. Some of the things he did in the installation were not as I had hoped. When he got the acrylic fitted into the enclosure, the line at the top between the ceiling and the acrylic was wavy. He said, "Well, the ceiling goes down there, but it doesn't look as big as it should have.” Then he had one panel, he put on another one, and the joint was uneven when he put that adjacent joint. The joint was different. Still, overall, we're happy and we enjoy the shower.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with us, G.L.! We're thrilled to hear that you and your wife are enjoying your new walk-in shower, especially the convenience of the walk-in design, bench, and sprayer wands. Your feedback is invaluable, and we'll use it to improve our coordination and workmanship. If there is anything else we can do for you, please feel free to reach out. Enjoy your new shower!

    Verified purchase

    Reviewed Aug. 13, 2026

    We've been in that house for about 15 years and we could never get the water pressure good until now. It's awesome. Jacuzzi did a super job and everything went great. We’re pleased and I would recommend them.

    Thanks for your vote!
    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your fantastic experience with us, Glenn! We're delighted to know that you are pleased with the results and that everything went smoothly. Your recommendation means a lot to us.

    TechSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed Aug. 12, 2026

    It was a nightmare. It took more than 3 months. Day one they arrived and performed the demo and while they were inspecting the shower pan they found many deep scratches in the pan. Turns out it had been taken back to the shop by previous installer and sent it out with the installer. I refused it and we had to wait an additional 3 weeks for new shower pan. They did have to put put down leveling compound on the first visit. They returned to continue the job. They tried to install the new shower pan and wouldn't seat properly so they added additional floor leveler but had to return the the next day because they had to wait for the leveler to set. Next day they returned to install the pan and it didn't set right. The tech couldn't figure it out so I inspected the pan and found it was a bad form.

    I asked for a supervisor to come and verify my findings. I was correct. So they had to take the pan back and order another one. It took another 3 weeks to arrive but they couldn't install for a week. They came and finished the install. I inspected the work and signed off on it. We had to wait 48 hrs before we could use the shower.

    When we took our first shower we found that they connected the hot and cold water lines backwards. They sent a tech to correct the problem. He completed the work and we had noticed that the mix wasn't correct so they sent another tech to correct that. 3 weeks later the shower head malfunction. When we pressed the button to changed the spray it stuck. I was able to unstick it then pressed it again and it stuck again. So we had to have the shower head replaced. Also we were told the shower pan was non slip and it was not so a tech came out. Applied a non slip compound. We also noticed that the caulking is coming loose on the shower pan. It irritates me every time I see the Jacuzzi bath remodel ad.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2026

    Doing a bathroom remodel was something I was thinking about. Jacuzzi Bath's website looked good and appealing. I got a shower package. The shower is good. The quality, too, was great on it. It came with shelves and the adjustable showerhead. It came with two handrails as well. Jacuzzi's reps were kind and weren't pushy. They inspected and did their job well. The installation didn't take long for them. They came early and got started. They informed us that the water had to be off, and it wasn't off for long. Then they were clean. They laid down the stuff so dirt wouldn't be everywhere. If people I know are looking at a remodel, I'd tell them that Jacuzzi Bath would probably be a great option for them.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Alberta! Thank you for sharing your exceptional experience with Jacuzzi Bath Remodel. We're delighted to hear that everything from the shower quality to our team's professionalism met your expectations. Your willingness to recommend us to others means a lot, and we're thrilled you're enjoying your new shower features.

    Verified purchase
    TechSales & Marketing

    Reviewed Aug. 12, 2026

    We bought a tub and shower from Jacuzzi Bathrooms. The people who came for the sales visit were on time and attentive. Installation was good. There two people who came out, and their work was of good quality.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Caleb! We're thrilled to hear that everyone from our sales team to our installation crew provided you with attentive and timely service. We appreciate your feedback and we hope you enjoy your Jacuzzi Bath Remodel for many years to come!

    Verified purchase
    CoverageTechPunctuality & SpeedMaintenanceStaffSales Tactics

    Reviewed Aug. 12, 2026

    Jacuzzi Bath did a wonderful job. They were friendly, easy to work with, and responsive. My wife and I are both elderly. We put a shower over a Jacuzzi tub, and it was getting a little bit risky to step over that tub now. So, that was the reason we decided to do it. We spent about three hours when Jacuzzi's rep came here that day. He didn't try to push anything on us. It wasn't a hard sell. He let us make up our mind.

    Installation went rather quick. It was about two days. The problem was that they had a leak, and then they came out and fixed it. They had to cut into the ceiling of the room downstairs. Then they indicated that they had to tighten up something, but didn't replace it, and I complained. They came out and replaced the whole thing. We haven't had any problems since, but they had to cut a big hole in the ceiling down. The final product looks good, so I won't complain. It just took a little bit longer because of the leak, but overall, I'm pleased with how it turned out. It operates good.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Robert! We appreciate your patience and understanding during the leak repair process, and we're pleased to know that our team addressed the issue to your expectations. It's wonderful to hear that the final product has met your needs and looks good. We value your feedback. Enjoy your new Jacuzzi Bath Remodel!

    Verified purchase

    Reviewed Aug. 12, 2026

    We saw Jacuzzi at a home show and talked to them, and it just seemed like it was the right time to remodel. We purchased the shower enclosure back in April, and everything was good with the installation team.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience, Cathy! We are thrilled to hear that your visit at the home show with our team led to a successful remodel. We hope you enjoy your new shower enclosure for many years to come!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 11, 2026

    Remodelling the bathroom was something I wanted done, but I was dealing with some family trauma at the time that I was in Costco. So, I was weak, and when Jacuzzi came, I said, "Sure. Come to my house. We'll talk about it," and did it. It was something we were going to do anyway. It just moved up on the timeline. It kind of worked because it's a walk-in shower that we put in, and my mother-in-law fell and broke her hips, so she's getting good use out of it. From the designer who came to my house, to the construction crew that did the work, to the people that I called when I had a problem at Jacuzzi, everything was amazing. They were all friendly.

    The care that they took in making sure my home stayed clean while they were doing the remodel was amazing. We did not end up with dust and debris anywhere else. They laid down rugs or canvas tarps through the walkway, which they would use. So, they were very aware of my home when they were coming and going. They did very good. They communicated with me when there were problems. It was absolutely fabulous. I loved it.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with Jacuzzi Bath Remodel. We are thrilled to hear that your remodeling process was seamless. We're glad our team, from the designer to the construction crew, provided timely, clean, and friendly service throughout the project. Your positive feedback means a lot to us!

    Verified purchase
    Customer ServiceTechPriceStaffBillingRatesHonesty & Transparency

    Reviewed Aug. 11, 2026

    Jacuzzi told me one price and when I got the bill, it was a different thing. So, I'm not happy with them. When their rep came out and signed me up, he never put a price down on paper. He just told me it would cost about about 7,000 to 10,000, and when they called up to get it authorized, they told him one price. So he told me about that and that I shouldn't worry because that was not the price I was going to pay. But when I got the bill, it stated $17,000. My daughter and I talked to the guy about it and he said it is what it is and we have to pay that. That's a ripoff. Other than that, the bath is good. But I would never recommend anybody to Jacuzzi because what they did was dishonest.

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    Verified purchase
    TechPriceStaff

    Reviewed Aug. 11, 2026

    The young lady came out and looked at what we wanted to do and showed us the products and the options and choices on the computer that she had with her. We did two bathrooms with Jacuzzi. One was a tub-and-shower combination, and the other one was just a walk-in shower. The tub that they ordered came in damaged, so they had to reorder the tub. That took a couple of weeks extra. They came out and did the shower install first. Then they came back when they got the replacement tub and did it. It was the same team that did both bathrooms. They did a fantastic job. I had a great experience, and I'd recommend Jacuzzi to anybody. It was expensive, but it was worth the expense. The quality is great.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hi Trent! Thank you for sharing your experience and recommending our services. We're delighted to hear that you had a positive experience with our team, and that you're pleased with the quality of your two bathrooms. We apologize for the delay with the damaged tub, but we're glad that our team was able to complete the installations to your satisfaction. Please don't hesitate to reach out if you need any further assistance with your Jacuzzi products.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 10, 2026

    I signed the paperwork in May, and then Jacuzzi did the work the last week of July. They installed the Jacuzzi walk-in shower on July 27th. I love everything about it. I liked the person who was the salesperson that came out the first time. I really liked the guys that installed it. They said that they would finish it in one day, and they did. They installed the whole thing in one day. Wherever they had to go pick up the shipment from, they took the wrong part for one of the faucets. So, they had to drive back. But they did that just so that I could have it installed in one day.

    Jacuzzi was awesome. It is so much better than I had even thought, and I absolutely love it. The only thing that I did wrong was I did not order the seat, and I'm going to call them back in a couple of months and then have them install the seat. I talked to the installer that day, and he said that they already prepped it. If I want to add it later, it was already prepped for whatever they have to do on the inside. I'm going through Costco to get it done. It was even a better deal because I got a 10% gift card for the amount of money I spent. I won't have to pay for toilet paper again for a very long time. It's easy. I got a squeegee, and you just squeegee it off, and you wipe it. You squirt vinegar and water on it every once in a while, and it's perfect. It couldn't be better.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Thank you for taking the time to share your wonderful experience with us, Diane! We're thrilled to hear how much you love your new walk-in shower. We're glad our team, from the salesperson to the installers, provided you with a seamless and efficient experience. If you need any further assistance, please don't hesitate to reach out. Enjoy your new shower!

    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 10, 2026

    It was getting hard to get in and out of the old tub. So we purchased from Jacuzzi around March. They were excellent. But we had a hiccup the first day because they brought the long wall panels. So they had to bring them the following day. But they did the demo and got it all prepped. I love it. The guys did a great job. They had to cut down the concrete that was in the shower before to lower the entry, but they cleaned it all up and they kept it going as much as they could. But the only problem was that it lasted three days instead of one.

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    Jacuzzi Bath Remodel
    Response from Jacuzzi Bath Remodel

    Hello George! We're thrilled to hear that you're enjoying your new setup and that our team was able to address the initial hiccup with the wall panels promptly. We appreciate your feedback and hope you continue to enjoy your new installation. If you need any further assistance, please feel free to reach out.

    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffTimeliness

    Reviewed Aug. 10, 2026

    I had a Jacuzzi bathtub. My wife and I hadn't used it in five years, and she passed on. So I decided that I was just going to get me a shower. I looked on Facebook, and I saw the Jacuzzi advertisement, and I just said I'll call them up. And the next thing I know, they called me back, and I had a representative come down and give me a quote, and I had him do it the same day. The rep was really good at what he did. I was impressed with that. But when the repairmen showed up, some of the stuff was missing that was on my contract. But they corrected it, and we all came out happy with the deal. I like the whole thing myself. I like the way they put it in. They put it in over my window that I have, and everything looks good. They did an outstanding job, especially the installers. They were awesome.

    I like that it's easier to step into than that bathtub. It's good. It's super. And my daughter loves it too. The only thing I didn't have put in it was glass. I didn't put doors in, and I got a shower curtain. But I'm thinking eventually I'm gonna call them back up and have them come put a glass door eventually, not right now. Jacuzzi is a pretty good company. I like them. They're the first company I picked. I've had other people call me, and I just told them, “We have already done what we're gonna do, and I'm happy with what I got."

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    Response from Jacuzzi Bath Remodel

    Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with the representative and the installation team. It's wonderful that the new shower is meeting your needs and that you and your daughter are enjoying it. ]We appreciate your kind words and your trust in us, and we look forward to serving you again.

    Verified purchase
    StaffRates

    Reviewed Aug. 10, 2026

    Jacuzzi has been excellent. I heard about them on television and I ended up purchasing a walk-in shower from them. I rate them 5 stars!

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    Response from Jacuzzi Bath Remodel

    Hi Mark! Thank you for your kinds words. We truly appreciate the feedback you shared with us. Enjoy your new walk-in shower!

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    PriceRates

    Reviewed Aug. 9, 2026

    I had a company hired, and they flaked out on me. I then used Jacuzzi Bath and the experience was good. I got a shower. The guys got here and they did their job. My sister's already looked at mine. She's planning on doing hers. Doing business with Jacuzzi was good because it was about the same price as the other company I that I hired that then flaked out on me. So far, everything's been really good.

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    Response from Jacuzzi Bath Remodel

    Hi, Stephen. Thank you for your kind words! We're delighted to hear that we provided a smooth and reliable service. We're thrilled your shower installation went well and that you're satisfied with the results.

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    CoverageTechPriceRates

    Reviewed Aug. 9, 2026

    I had Jacuzzi come and give me an estimate. The price was rather high, but I was impressed with everything they said about the product. So, I decided to go for it. The two gentlemen that came out to do the installation couldn't have been nicer, and they made sure that they covered everything. There was no damage. They did a really good job with the walk-in shower. When they promote the product, they say it'll be done in one day. But it took two full days. Though I knew that upfront. I'm very happy with the product.

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    Response from Jacuzzi Bath Remodel

    Hi Mary! We're glad to hear that our team left such a positive impression during the installation process. If you have any further questions or need assistance, we're here to help. Enjoy your new shower!

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    Punctuality & Speed

    Reviewed Aug. 9, 2026

    My wife is an invalid, so we needed a walk-in shower. She couldn't get into a tub. We saw the commercials for Jacuzzi on TV. I didn't like what the other companies offered or how they did things. Jacuzzi was awesome. We did the shower. The installation went pretty smoothly. They were pretty quick about it and clean as well. The quality of work was good. However, the shelves that they put up didn't leave a lot of space in between them, so it's hard to put a bottle of shampoo there. But I like the handheld shower nozzle. It has a lot of power when you need it, and if you don't need it, you can turn it down.

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    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with us, Dean. We're delighted to hear that you found the installation process smooth and efficient, and that you're pleased with the quality of work. We appreciate your feedback regarding the shelf space, and we take your comments on board as we strive to improve our designs. It's wonderful to know that the handheld shower nozzle is meeting your needs well. Should you require any further assistance or adjustments, please don't hesitate to reach out. Thank you for choosing Jacuzzi Bath Remodel

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    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Aug. 9, 2026

    We decided it was time for a bathroom remodel because of my husband’s health and he needed some items in the shower for safety. Our old shower was small, so it was time to make it bigger and safer for him. We went with Jacuzzi and got a shower remodel with a walk-in shower that’s about double the size of the one we had before. Plus, this one's on the first floor. I use the bathroom on the second floor, which has got a closet tub, and I take a bath. But with this bigger shower, I probably will end up using it too.

    MJ was a great salesman, and the guys who installed it were excellent. We have a little half wall on one side, and I thought that was going to all be open, but they did great with the design, cleanup, and installation. We got discounts, including a veteran discount for my husband, but the remodel was still expensive. We had remodeled both of our bathrooms ourselves about 15 to 20 years ago, but we’re at the age now where we can’t do that. We realized we were paying for convenience because all we had to do was sit on the couch and they did everything. When they left, everything was clean and everything was done. It’s hard to put a price on that, so that’s how we justified it to ourselves. We didn’t have to do anything.

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    Response from Jacuzzi Bath Remodel

    Hi Cynthia! Thank you for sharing your excellent experience with our team! We're thrilled that MJ and our installation crew provided an outstanding service and that the design, cleanup, and installation met your expectations. We truly appreciate your trust in us and hope you enjoy the benefits of your new walk-in shower for many years to come.

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    Customer ServiceTechPricePunctuality & Speed

    Reviewed Aug. 8, 2026

    This house was built in 1962, and the original tub didn't look very good. It's the main bathroom. When guests come over, I want it to be nice. The Jacuzzi salesman that came out here was so nice. He explained everything very well to me and told me exactly what it was going to cost and how long it would take and all that. It all worked out. So, I'm a pretty happy camper about it all. Jacuzzi is superior. They manufacture their own stuff. You don't buy it from somebody else. The installation went very well, except the plumber had an emergency call, and the plumber had to do some stuff before they could continue. So, it took a couple of days instead of one, but that was unavoidable. So, I was all right with that. My water was back on, so it worked out.

    The workers were good. They cleaned up their mess. It was like they hadn't even been there. They did their job very quickly and efficiently. I would highly recommend Jacuzzi. My experience couldn't have been any better. The bathroom looks a lot better. It'll enhance the value of the house whenever I'm not around anymore.

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    Response from Jacuzzi Bath Remodel

    Hi Dale! We're thrilled to hear that our sales team provided you with clear, informative service and that you were pleased with the installation process, even with the minor delay. It's great to know that our team maintained a clean work environment and that you're enjoying the enhanced look of your bathroom. We truly appreciate your recommendation and look forward to serving you and your guests with top-notch service in the future.

    Verified purchase
    PriceStaffBillingRates

    Reviewed Aug. 8, 2026

    The presentation that Jacuzzi did was good. It took about 45 minutes. The rep went over everything for me when I picked out all the items and the materials that I wanted. He was good about it. They did all the work in two days. The price that I paid was extreme. But after I spoke to a couple of different people and did some more research, it was reasonable. I have the waterfall, and I love it. The only thing is that your water bill will go up. I've already referred Jacuzzi to two people. One is getting his installed, and another friend of mine is coming to look at the product first before he decides.

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    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with Jacuzzi Bath Remodel. We're thrilled to hear that you appreciated the presentation and the work done on your project. Your recommendation to friends is highly valued, and we're pleased that they are also showing interest. Should you need any further assistance or have questions in the future, feel free to reach out. Enjoy your new setup!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 8, 2026

    I got a shower from Jacuzzi Bath. The install was easy. They walk you through everything, material-wise, and then what they were gonna do. They called in the midst of it to let me know where they were at in the process. They put tarps down, cleaned everything up when they were finished, and took a picture. So, it was very user-friendly. They were very nice people that did it. The final result looked amazing. So, they did a great job. I've told several people that I'd recommend Jacuzzi Bath. I like the price, and I like the fact it's a one-day install and it’s very easy.

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    Response from Jacuzzi Bath Remodel

    Thank you for sharing your fantastic experience with us, Letricia! We're thrilled to hear that the installation process of your shower was seamless and met your expectations. Your recommendation means a lot to us.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2026

    Jacuzzi was professional. They came in and did the job. The people who put it in seem to be quite intelligent, quite concerned about just how I wanted it, and they explained everything: that this is a lifetime thing, that I can call them anytime if I find anything that I did not like.

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    Response from Jacuzzi Bath Remodel

    Hi Michael! Thank you for taking the time to leave us such a wonderful review. We truly appreciate it!

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    Reviewed Aug. 7, 2026

    We did the shower bathtub with Jacuzzi Bathrooms. It was completed about three weeks ago. The installation team was fine. We made it clear that we didn't want them to try and rush it to complete in a day and that we preferred they take two days because we would be here a good number of years.

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    Response from Jacuzzi Bath Remodel

    Thank you for your kind words, Don! We are so happy to hear this. Thank you for choosing Jacuzzi Bath Remodel and we hope you enjoy your dream bathroom for many years to come!

    Verified purchase
    PriceRates

    Reviewed Aug. 7, 2026

    My wife got tired of a bathtub that was 30 years old. It was a nice bathtub, though. We decided to put a shower in there instead. I've seen Jacuzzi on the TV, and I figured I'd give it a shot. I finally negotiated down the price that I was willing to pay. Once we got that done, which took a bit of doing, we got it done. They were going to do the installation on the following Monday. I said it was too soon and asked them to do the one after that. So, they did. They started the Monday after that, and it took them a day and a half to get it done.

    So far, the quality of work is great. Everything seems to be working good. I don't see any sign of leaks. I think their guys did a damn good job. It's a nice walk-in shower. We've got a wooden seat put in there for $600, which was amazingly high. At first, they wanted 1,000. I said, "I'm not doing that.” We got it down to 600 bucks, and I said, “Well, want to spend 600 bucks a seat and get one at Pep Boys for $60.” But I went ahead and did it. It's really a nice seat, and it works well.

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    Response from Jacuzzi Bath Remodel

    Thank you for sharing your experience with us, Gerald! We're delighted to hear that you're enjoying your new walk-in shower and that the installation process went smoothly. We appreciate your feedback and are pleased that everything meets your satisfaction.

    Verified purchase

    Reviewed Aug. 7, 2026

    My home is 20 years old, and the plumbing needs repair. I really had to convert a bathtub into a walk-in shower for safety. I've heard of Jacuzzi ever since I was a kid. That company's a long-standing company that's always been around. I went with them, and I like that everything Jacuzzi did was ADA compliant. And they build their own product and install it. I purchased a walk-in shower. It was a tub conversion to a shower. I've had it for two months now and I just hired them again yesterday to come in and change out a bathtub. They've been great. I just felt very confident going with them. My experience with them was really awesome.

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    Response from Jacuzzi Bath Remodel

    Hello Ceresa! We're so pleased to hear that you are enjoying your new walk-in shower and that our ADA-compliant installation has provided you with the safety and comfort you sought. It's wonderful to know that your confidence in our long-standing company has been rewarded with a seamless process. We're delighted to have your continued trust as you embark on another project with us. Please do not hesitate to reach out if you need any further assistance. Enjoy your new shower setup!

    Verified purchase
    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed Aug. 7, 2026

    I've known Jacuzzi for years, but it really caught me this last year with their online ad. It was time to redo some things, so I called them up, and off we went. The young fellow that came here originally for the estimate was courteous and very personable and professional. He explained everything exactly what we could do and what we could go for, and went through the whole process. It was very satisfying. I ended up taking out the bathtub and having a walk-in shower installed with the enclosure. They finished the construction in two weeks. They did run into a few little problems behind once they pulled the old enclosure out. There was some water damage from the old tub installation that we had done 15 years ago. It led to a day and a half instead of just a day because they did the repairs for all that, which was wonderful.

    The installation itself was straightforward. The two gentlemen that came here were very professional and did a great job. The lead installer was by himself on the second day to finish up. He was great. I recommend him. The whole process from start to finish was fantastic. They cleaned up nicely. There was no mess or fuss. I was very, very impressed with the professionalism and courtesy. I think highly of the whole process.

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    Response from Jacuzzi Bath Remodel

    Hi William! We're thrilled to hear that you were impressed with our team's professionalism and the seamless process from start to finish. Your recommendation of our installer and your kind words mean a lot to us. We hope you enjoy your new walk-in shower for many years to come, and we look forward to serving you again in the future!

    Verified purchase
    Staff

    Reviewed Aug. 7, 2026

    The installers did the remodel in one day, as what was said, and cleaned up everything. I love my shower and my experience with Jacuzzi was excellent.

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    Response from Jacuzzi Bath Remodel

    Thank you for your wonderful feedback, Inger! We're delighted to hear that you had an excellent experience and are enjoying your new shower. We truly appreciate your trust in Jacuzzi Bath Remodel and hope you continue to enjoy your shower for years to come!

    Verified purchase
    Staff

    Reviewed Aug. 6, 2026

    I have been thinking about remodeling our bathroom, and I made my purchase with Jacuzzi in July. My interactions with their representatives went great.

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    Response from Jacuzzi Bath Remodel

    Hi Elease! We're thrilled to hear that your interactions with our representatives went smoothly during your bathroom remodeling process. Your satisfaction is important to us, and we hope you enjoy your new Jacuzzi bathroom for many years to come.

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    Jacuzzi Bath Remodel Company Information

    Company Name:
    Jacuzzi Bathrooms
    Company Type:
    Private
    Year Founded:
    1991
    Formerly Named:
    BathWraps
    Address:
    401 S. Gary Ave., Ste. A
    City:
    Roselle
    State/Province:
    IL
    Postal Code:
    60172
    Country:
    United States
    Website:
    www.jacuzzi.com