Jacuzzi Bathrooms Reviews

I called Jacuzzi for a bath remodel and was told that I would receive a phone call from a salesperson to set up an appointment. When I got the call to set up the appointment it was from Bath Fitters. I thought maybe they were subcontractors for Jacuzzi and set the appointment. I was impressed with the product offered however, they could not offer the accessories I wanted. So again I called Jacuzzi and told them that I received a call from Bath Fitters and not from them. He had no idea why I would get a call from another company. I proceeded to set up an appointment with Jacuzzi and at the time decided I would remodel 2 bathrooms instead of one. I was told that the day before the appointment I would receive a call to confirm the appointment. I never received a call, nor did anyone show up at the preset time. I don't think this company knows what it is doing. They have great commercials but lousy customer service!

I got a shower and the salesman was great and also the installers. Everything is good but there is a horizontal rack that has a solid bottom, and that solid bottom collects water. It should be slotted. The corner ones are and that's great but the horizontal one is not. The installer came back to put another shelf in and I told him what the issue was. He said he was gonna call Jacuzzi to let them know what I suggested.

Our walk-in shower was pricey but we just love it. It looks so clean. The crew worked hard and they were prompt.

I liked Jacuzzi's pricing but I had an issue once they were done. The water wasn't coming out hard enough and the handle was loose. It took a little bit of calling them to finally get them to come back out and fix something that they had just installed. But other than that, everything seems to be okay with it. My mother-in-law loves it. It doesn't strain her to go and take a shower.

We ran into some issues, but it really initially wasn’t their fault. We had some plumbing issues. But then when we got that straightened out and fixed, it took them forever to come back and get everything completed. When they had other things scheduled, they would put us on the end of the list until they had time to come fix what needed to be fixed, when it was just small things that had to be done. They kept putting it off. It took them five months before they came out ‘cause they had to order the floor. After they did that, then they scheduled it. Then, within a week, we got our plumbing issues worked out. We got it fixed. But then, it took another couple of months to get it complete.

I have a Jacuzzi bathtub and I wanted to have somebody come out to see if its working properly. But I never could get anybody to reply from Jacuzzi about doing that. Then the company they sent us to when I went to the website said, "We don't do that. We will remodel your bathroom and you can keep your bathtub or not keep it.” I love my Jacuzzi bathtub and I don't want to get rid of it. We redid the whole bathroom and left my bathtub, but I just wanted to see if it's working right 'cause it doesn't seem like it has. It's either on or off but doesn't have any variability.

I had experience with Jacuzzi Bathrooms in another house and I was impressed with the way they presented the remodel and what kind of work they were supposed to do. We have a Jack and Jill bathroom where there's a sink and a shower in one part of it and a bathtub without a shower in another part. I had them convert the bathtub into a bathtub with a shower and block off the shower and convert it into a linen closet. They were very nice young people and did a real good job. I'm very happy with the work except for one small detail. We had put in safety bars but the finish is falling off on one of them. One can see the aluminum coming through. They promised to come down here next weekend to place it. But having talked to other people about it, Jacuzzi's price was good and the work was excellent. I'm very happy with the way the bathroom looks and functions.

The installation was great. The guys were real nice. They took out the bathtub and installed a shower. But once they did the remodel, I thought they had messed up. The bathroom is smaller than I thought. When you have a bathtub, it looks bigger. They assured me that that's how it's supposed to be but I would have liked a little more clarification on exactly how big it would have been so I wouldn't have been shocked. Other than that, the product is great and we're enjoying it.

Jacuzzi — Espree 7236 bathtub installed in 2006. 10 year warranty. Jacuzzi Tub is rarely used - perhaps 2-3 times a year. Less than 40 times since its installation. Filled for use 4 weeks ago. Happened to be in basement and noted water leaking from ceiling below the Jacuzzi on the first floor. Opened side access door - 4 jets are leaking. There are 8 other jets that are not accessible - not certain of their disposition. Contacted Jacuzzi. They suggested jet replacements purchased from supplier. Extremely unhappy with lack of quality and that Jacuzzi ignores that the design and manufacturing is at fault.

I liked their customer service. In the master bathroom, I got a walk-in shower and countertop. Then, in the other bathroom, I upgraded the bathtub and the countertops. The installation was good. I like everything about it pretty much. I'm enjoying it.

The sales rep of Jacuzzi Bathrooms was pleasant. However, a lot of pieces were misordered and there were delays. The project took three and a half days when it was supposed to take one day. That didn't go well. I had to make quite a few adjustments. The workmanship was okay, but it could have been better. The quality of the product is fine. Some part of the install was not necessarily to my liking, though. Specifically, the walls were supposed to go to the ceiling. Because they weren't the right size, the walls went about 10 inches below the ceiling. There were some low-quality workarounds that were done to accommodate that.

Jacuzzi Bathrooms did very well. I had a very old home from the ‘70s. The extensive work that they did, taking out the old lead pipes, I didn't feel like I’d get that level of service with other places I was looking at. The sales rep was a very nice gentleman. Very polite and courteous. He spent quality time answering all of my questions. I was very pleased with him.

We had a nasty bathtub. We turned into a standing shower, one of the ones that go all the way to the roof. The sales rep of Jacuzzi Bathrooms was awesome. Then, the dude that came out and installed it was nice, too. He was in there the whole time. The quality is good. It’s easy to clean. At one point, I had called because I was confused because they didn't toss the metal piece that goes around the showerhead. I thought that they forgot to do it. But then, they told me that they did that on purpose so that they were able to get in there. But otherwise, that’s not something we are professionals in. We had a good experience.

Jacuzzi Bathrooms' products looked good and the price seemed reasonable. I purchased a walk-in shower and my rep Scott was very nice. He kept in contact with me as to what was going on, the product being made, when the delivery date was gonna be, setting up and all that. I called Scott back 'cause I decided to add another shelf to the tub. He was really good at implementing that and sent me my paperwork via the internet. Scott felt more like a friend, like we've known him for a long time. He fit right in with us.

Jacuzzi Bathroom installed a new shower for us. Our installers were Jon ** and Tanner **. They went above and beyond to make sure that the shower was installed properly and to our satisfactory. They were very polite, friendly and professional. Great experience.

We looked at a bunch of different companies and Jacuzzi had the best price and product description. I liked the guy who came out. It took a little longer than we expected for the tub to actually get in because everybody was redoing their bathrooms this time. But once the installers were here, they were very professional and mostly got it done in a day. But they had to come out the next day and do some finish work because we not only had the tub, but also the surround changed. We did have an issue with the shower, which they came right out and fixed. Overall, it was a very good experience. I'd be happy to recommend Jacuzzi to anyone who asked me about it.

I was really impressed with how the sales rep went in and measured to see if the tub would fit. The installation was excellent. I like the water and the tub is a really good experience. The one thing I would advise is that they see if they can get a bigger, wider tub. Because I could have gotten a wider one. 'Cause I was thinking the features. But then when I walk into someone else's house, they have a bigger tub, and I'm like, "Okay."

The company that I used was incredible. I did the Jacuzzi and they sent the company out. The salesperson was extremely nice and awesome. I had a stroke and he explained everything to me in a way that I would understand. Justin, the installer, was incredible. He left my place better than it was, and now it's really nice because all the bathroom is done. I have hard water, and it does not stain. The water turns the tub yellow, but I just spray the 9 Elements Cleaner ​and it's beautiful again. I would recommend BathWraps to a friend. As a matter of fact, three people have come here, saw that and said, “Oh my goodness, I'm gonna get that.”

The salesperson was honest with us. Then when the product was sold to us, it was going to be a two-day installation thing, one day to take it out, and another day to put it back. But our house was built in 1950 and so it ended up taking the guy three full days to install. I was not 100% pleased with the caulking and I thought by the time he got into that, he was getting tired. It could have been a little neater. But then I'm a perfectionist, so that's my fault. There is an eight-month warranty on it, so, if in eight months we think something needs to be fixed, we'll have him come fix it.

I had the shower installed and the installers supplied me information before I could ask. I was really impressed. Even when they were finished for the day, everything was neat and tidy and there was no mess left. I would highly recommend the product and the company that did the installation.

It took a long time to get all the parts together and then the installer came. He tore the tub out and got into the plumbing. The second day that he was there, one of the other co-workers came along with him and they cut the stuff outside. They did a nice job siliconing it. All the seams look good and it doesn't leak. I'm happy with it. I could have got it done cheaper, but the quality would not have been as nice as what I have.

I liked the product and so I got the tub and shower. However, the installation sucked. The sales rep lied like there was no tomorrow saying that they'll have a one-day installation. The crew came out and took them three days to install and two days to come back out and fix the mistakes they made which were like handyman did it. The wall sheet wasn't all the way in to the corner. The drain for it was way off. Then I could do a better caulk job than they did. They were supposed to be the professional. The guy that came back out did a pretty good job correcting and fixing it.

My experience was excellent. The tech was very timely, got here promptly and did the work in one day. I was very happy with Jacuzzi’s product and the work product is beautiful, well done and has a good warranty but I only had the shower done and it was quite expensive. It could have come down at least another 20%. I had no clue at the time that it was going to be that expensive. It said $500 off but it didn’t say $500 off of what. It's gonna take a long time to pay it off and we're not ones who believe in debt. I'm not working and we're retired now. The product itself is excellent but they can pare some of that down if it means doing things a little differently. I can't take away from the quality because it's definitely there as well as the workmanship. Two other friends had larger bathrooms and they did sinks as well, and I still paid substantially higher than they did, enough that I could have had the sink too if I had gone with a different company.

I got a stand-in shower from Jacuzzi Bathrooms and the rep was really knowledgeable about the product. He just went on and on and on, and I finally had to say, “That’s enough. I believe you”. The installation went fine but I had an issue with the tech wearing his shoes in my house. He didn't have any shoe covers. So he bought new drop cloth, put it all the way through my house, and walked on that. Other than that, the work he did looks great. I like the seat that I sit on when I take a shower. I had a wonderful experience with Jacuzzi. Top-quality installation, and hopefully, product.

The sales rep was very nice, and the installer was very meticulous and super efficient. He looked like he really enjoyed his work, and he did an awesome job on the shower installation. My mom didn't want to do a bathtub, so she got the sit down. The guy installed three bars on each side, and it's very nice. I'm much more relaxed because my mom has those bars and it's safer for her. I'm very satisfied and we would recommend Jacuzzi to everybody.

It went very well with the sales rep. I was pleased with him more than I was the other four or five that were here and giving me quotes. Then, the installers came in and cut out the old steel tub. They fixed what drywall they damaged and took that out. But I was under the understanding they were going to replace all the drywall and they didn't. I was a little disappointed in that but they did a nice job and I was very satisfied with what they did. They were in and out of here in one day. Also, the tub seems pretty easy to clean and it seems solid. I liked that it was insulated like it was.

It was pretty smooth and straightforward with the sales rep and the installation team. I wish the product was a little thicker so I don't feel like if I slip and fall, I might bust through it. But it makes the space a hundred times better.

I had Jacuzzi Bathrooms do a shower replacement and one of the older guys came out with two younger guys. He said he had worked with them on about eight different installations and I said okay. Then, he dropped them off and they tore into it. The next day, they were done. I waited three days because they put silicone in and I wanted to make sure everything's good and dry. After using the shower for about a week, I was standing on one side of the shower stall and for some reason, I had to walk across the other side and I heard this squishing in the floor. I turned the shower off and I started walking around. It sounded like water squishing underneath the floor of the shower stall. I didn't think much of that but then, it migrated to the other side of the shower stall so it completely covered the entire underneath the floor of the shower. I quit using the shower and called the repair people.

The rep was very friendly, personable, and easygoing. We hit it up really well. The installation was a little intrusive because my bedroom is my sanctuary and that's where my office, bed, clothes, and stuff for my grandkids are. The crew wasn't concerned about it. They were very nice guys. ​I just stayed in the bedroom taking care of all my business and they worked the bathroom. I love the remodeling and the fact that I finally just have a shower and not a tub with a shower. It's easier to keep clean and it's got more room for shampoos and hair products. Also, I don't have to bend over and get anything. It's right there on the wall. It really works.

I bought a shower from Jacuzzi and the quality seems to be very good. I look forward to using my shower for a long time. Jacuzzi was a new name for me and it has not disappointed me. I’d buy it again next time.