Bath Fitter Reviews

I can't say a negative thing about them, I really can't. I would definitely recommend them to anyone. I actually recommended Bath Fitter to my sister-in-law who also had a problem with her bathroom that was falling apart. Prior to Bath Fitter, she hired a tile contractor, actually a plumber in the area. When I found out how much they were going to charge her, I talked her into cancelling it and consider going with Bath Fitter. I showed her Bath Fitter online and taught her how to build her own set-up on the computer, even up to the point of putting in faucets and soap dispensers. She called them and they came over. They had the color and the kind of tile she wanted, and they even convinced her to put up a shower stall. She got all of this for approximately $4,500 cheaper than what the tile contractor was going to charge her.

Bath Fitter can do everything in one day - they come in the morning and they're done in the late afternoon or early evening. Overall, it was a really pleasant experience with Bath Fitter. I love them.

Also, a big draw/sale for us was convenience of 1 day install. We had confirmed this 2 times and at the time of scheduling install again with salesman. On the day of install, installer had to tell us it would be 2 days. We're satisfied with the finished product but it's not worth the money, 3 months of hassle/going back and forth with the salesman.

The installer was outstanding. He was polite and did an incredible job. I have done some research online and people have talked about the 'glue came off' and this and that; but so far mine has held up beautifully. It has maintained its color, everything, and is easy to clean. I haven't had to deal with any dissatisfaction. I do think that their prices are expensive. I will say this, he did forget to block out my credit card information when they sought my building permit. That was a little worrisome. It came up at the time and the city was kind of alarmed to see it. That was just the thing so far. But I thought overall it was a very, very positive experience and one that I would recommend.

From start to finish, including the person who answered the phone from the first call, everyone made us feel comfortable. I felt they were being honest, offered good price, negotiated a little bit and came in when they said they were going to do it. I thought it was pretty professional and we were very satisfied. Obviously, we would have freaked at a little less money, but you know, that's the way things are nowadays. We're happy with it. They finished the job and we've had no problem since. So a very, very positive experience in overall.

The ordering process for Bath Fitter seemed pretty simple. I requested via the internet, phone call, and someone stopped over and showed us all the various products and did the measuring. My wife liked it, and after that it was just a matter of scheduling an appointment. It was all done in 1 day. I spoke to the installer, Phil - he was very pleasant and cleaned up after himself. Overall, I would say that Bath Fitter was very easy and very fast.

We'd known it was time to remodel. We just hadn't been able to do it. But then we went to the home and garden show and we saw it and we liked what we saw. I feel it was at the Cabarrus Arena. I believe that's where it was, at which we sent their card. Then Bath Fitter called us. They called us back and at that time we said, 'Ok, you can come out now, but it'll probably take a year before we can do it.' And when the guy came out, before I knew it, I was sold. I said, 'I want it right now.'

We really could not have been more pleased in everything that they did. We we're very, very pleased. Everything went great. We we're so pleased with the people and how it's done and about what they put in. And they were so neat. It's really, really nice. I'm proud of it. Very, very, very good. I would highly recommend Bath Fitter. And if we wanted anything else done, I would certainly call them. We're just very happy.

The sales team - he was very, very good. He came and we sat down. He showed us all kind of products that he had and what we could get, to pick some; and the approximate course that it would be until I decided what I wanted. Then he called afterwards and asked if everything was all right, and besides that, he even sent a thank you note to me. Then they came the following week.

We were gonna do one thing and I really didn't want to rip off the tile in the rest of my bathroom, so the installers said, 'Well, how about this?' And right in the middle of it, he was able to make a change for me and it worked out really fine. I think it was fantastic. They said they're gonna be done in a day and a half, and they were. I was very, very happy with it. They were in, they cleaned up all the mess, and they were out of here. I just had to wait 24 hours for all the caulking to dry and I could get into my shower and it was wonderful. I would recommend Bath Fitter.

One of the factors we chose Bath Fitter was the fact that it would be done in a day. The other factors were we liked what we saw. We came out and they explained to us what was available. We made our choices and looked at the materials. It's easy and perfectly acceptable.

I agreed to be there so as to not cancel the appointment, knowing how important this was to my wife. I was already getting really bad vibes about these people, since they were using all sorts of excuses for why we both had to be there (they even went so far as to say it wasn't really up to the company), and my wife said she didn't want me to waste my time. So I called them back to say we couldn't both be there. After reading some of the posts on here about the way women had been treated, I decided to tell them that I could be there but not my wife. The guy on the phone said we both had to be there.

So in their defense, I have to say they were just as unreasonable when it was a matter of the wife not being there as it was in the case of the husband not being present; they are equal-opportunity time-wasters. In fact, they are clearly focused on their sales pitch more than anything. It was as if they were going to sell us a timeshare rather than a bathtub makeover. Anyway, when I said we couldn't both be there, the guy asked when would be more convenient, and I responded that it never would be, that we weren't trying to set up an appointment for both of us. That's when the guy lost all interest and said good-bye. I'm glad we don't have to deal with them again, but I still feel dirty having spent so much time arguing with them over the phone. We will look for a contractor who respects us and who takes pride in his or her ability to address our remodeling needs. Good riddance, Bath Fitter!

I saw their big ad with a coupon in our Reach Magazine and I just thought, well okay, we'll get a couple of estimates. He came out. My husband and I sat with him at the kitchen table and he showed us the estimate. And I guess, we just thought, okay, that's lower than what we thought it would be, and we decided not to go with another estimate. So, we went with Bath Fitter simply because that's all they do. They're exceptional. There's nothing negative really.

The installation was 3 months ago. They came over and they measured everything, the size of the tub that would fit there and the width and the length and all the other dimensions. They took lots and lots of measurements. And then we have to wait for I'd say about two or three months because everything is custom done. And then when they brought the unit, they had two guys come and the bathtub was sort of one unit and the rest was the other one. Then they had a plumber come in and that was nice. The plumber knew what to do to take the existing plumbing and just adjust a little bit so that it came out what it's supposed to. Everything was finished within the one day, a long day but they were done by about 5-5:30 in the afternoon. Then another guy, he was doing everything. Once I saw it, it was seamless. It looked as though it had just all been one complete unit and the molding. Nicely done. Highly favorable.

The corner has four little shelves that goes with that shower. I had a grab bar put on right underneath my window so when I sit in the chair against the wall, I can get up by holding that bar to the left of me. And I had a shelf put under there to hold my shampoo and my soap. I also had a very long hose, because I don't use the shower head. I use the hose and they clipped on a little bracket to hold the hose and it's great. So all I got to do is get up and turn the hot water on and wait until it gets hot.

The man that sold me the shower, I was so happy that he did that I called him four times and he never called me back. I just got it. I wanted to tell him how nice it was, but he never called me back and I wondered why. But the guy that did my installation was the best (his name was Joe). He's a little energetic, knows-what-he's-doing guy. But he didn't want to be told what to do and I wasn't telling him what to do. But I did have one thing to tell him that my son came up and inspected it. He inspected and he was supposed to put like the glue around the window, the glass block window that was already there. But those aren't big complaints; those are just salesman things, like the guy should have called me back and Joe was like getting all excited.

It was a recommendation from a friend that I chose Bath Fitter, and then I did get some money off when they got here. Then because I had to wait for my chair to come forever, I demanded money off because I thought that was false advertisement. They said 'We're in and out two days.' It didn't happen with me. It was more like four weeks. But overall, it's been more convenient. I give them five stars, as long as they get the right guy to install it.

I applied online on my lunch hour at work requesting a consultation, and by the time I returned home, Jen had already tried to contact me to set up an appointment. Great response time!

Mike ** arrived, as scheduled and on time, and the fact he had previously done installations was such a bonus in his sales representative capacity as he was able to answer every question I had and with such confidence there was really no decision to make other than to go ahead with the shower surround and to give Bath Fitters my business. Mike represents your company so well and speaks very highly of the entire team. Nice to hear that and quite rare these days. I really appreciated that he took his time while I made my decision on what I wanted. I did not feel any pressure, and yet when I asked for his advice, he gave me some very good suggestions of things to consider that I might not have thought of otherwise. It was thanks to Mike pointing out that my tub had a slight tilt to the left that suggesting going with large tiles would be preferable to going with small tiles and he was absolutely right!

I was not in the house when Brandon did the work (I had someone house sit for me), but they told me he arrived right on time, worked very quietly, and the only noise they heard was him vacuuming (they thought) when the job was done. I had the pleasure of returning from work that afternoon to a completed job and could not tell anyone had even been there; he left the bathroom in such good shape. I also appreciated Jen’s phone call the day before to re-confirm that Brandon would be there by 9:00 (and he was).

My overall impression of Bath Fitters is just so positive! You certainly know how to run a business and excellent customer service is not so easy to find these days. I had been referred to you by two separate friends who have used Bath Fitter services in the past and had the same accolades about your company. I am now talking up Bath Fitters with everyone I can at work and beyond.

I love my new bath surround and I thank you, Mike, Brandon and Jen for truly providing the wow factor.

I could have gone to Home Depot and then I have to wait for somebody to come out or look around. That's what made me think they have their product the way he was describing their product. It's also a lifetime guarantee. If we sold the condo, it's still covered. And the other thing is, it's comparable because I did talk to someone between the time that I came and between when the salesman came the next day. It's probably neck and neck if you did tile because of the labor.

The sales guy was great. He gave me a price and he wasn't pushy. I was fine with everything. I said I just have to think about it overnight and I called him the next day. He was great. He knew his product. He knew what I was trying to do. And I was three quarters on the way there because of my friend. The person who came out, he was excellent. He knew what he was doing. He was clean, neat. He was there just about 12 hours. They were excellent to work with and efficient and time effective - that was very important to me.

They were great. They were very knowledgeable. I can't remember the name of the gentleman who came out to work with me, but he just seemed very knowledgeable. He knew exactly what he was talking about. His measurements are excellent. Everything they told me they were going to do, they did. It's nice to have a contractor and organization that does what they say they're going to do on time, within the budget you chose and it looks absolutely great. I'm going to use it at my other house. I got a little house down the shore. I'm going to use them again. Rewarding and excellent.

I come from a family who are plumbers, electricians, who build homes and who are general contractors so I kind of know about all those things. They were so professional. They came in the morning. They were very careful about my woodwork and all the surrounding areas and the tile on the floor. They tore everything out and recycled it and took it with them and put everything back in a day and cleaned up after themselves. I was so pleased and so impressed.

If I hadn't already made my mind up that this is what I wanted, I probably would have not done it. If it was pending on the salesperson to make the sale, he wouldn't have made the sale. He seemed like he was in a hurry. He kept saying that he had another appointment. And then to top it all, he tried to sell me a flooring product for another contractor that Bath Fitter has nothing to do with. In fact, he had four samples and he had the whole thing that was set up. He actually said at one point 'Now, this will be through another contractor but here are the samples for the floor and blah, blah.' And then he told me that one thing that I wanted done in the bathroom he said I couldn't do. They don't do that as far as shape that I wanted.

The installer, a little young boy that actually did the work, he's great. On a scale from 1 to 10, I'd give him a solid 9. When the installer came, he said he can do it with no problem. It was just night and day difference. I told my wife if the installer comes with the same attitude as the salesman, they're out of here. But he was a great kid. He's done a great job. We were tickled with the work that he'd done. But as far as the salesman, if I had to do anything else, I will tell them don't send the same salesman. But again, the installer was great. We really like him - good personality, laid the mats down, kept the house clean the whole nine yards. He was super.

What really stood out to me is their accuracy. One guy came and he did the measuring. He measured it all up. As you can imagine, there's no room for any amount of error and it wouldn't be great otherwise. The guy who came and did the measurement was the same guy that came and did the install. He was a real nice guy, good guy. The day he came here, I talked to him on the phone and he was banged up with all these measurements. And he just did a top-notched job - he did a beautiful job.

As a matter of fact, in my application, I have a toilet between the tub and the sink; where the toilet is, the installer put a backsplash behind the toilet, underneath, from the floor up, under the foot, which I wanted him to do. It was beautiful. And the other guy, he was in and out. Beautiful, clean job when he left. They're just professional as anybody could be. I have got nothing but good to say about this company.

I'm not saying I didn't get good satisfaction from other companies, but it was the one company that I have no problem whatsoever recommending to anyone. As a matter of fact, somebody else I knew needed an overhaul and I recommended Bath Fitter and the installer. The same guy went to their place and they had the same results. They had the same feeling about the individual who came. This guy was able to please the customer.

I'm 100% satisfied and have nothing but respect for the company.

On the day of the installation, people saw what they were doing; they were very efficient. No one likes disruption in their routine. And this was the least amount of disruption. It was very... benign. Also, the installer was very, very nice. He even asked since he wanted a cold drink or something like that. And he is very laid back. He didn't dirty up the place or anything like that, if you don't like to mess your stuff. They'd also cleaned up when they left.

They're really good (lots of experience). I sent them a note saying how Bath Fitter is a modern company with old-fashioned values. And by old-fashioned values I mean more modern obviously - it's a modern company but with old-fashioned values. They came on time. They came when they were supposed to. They were polite and all other things you'd associate with good old olden days. I would definitely recommend it.

You do your research from local people that you know had Bath Fitter in previously. I myself spoke to other people that had it done. I spoke to other people that had Bath Bitter put it in and they really loved it. They got along good and they had the product in their house for years and they never had any problem with it.

It was really good. I highly recommend Bath Fitter. They are just great to deal with.

And then down the street here, a house had a Bath Fitter, and I stopped and I said to him, 'Do you work all year round on this?' He said yes. This was summertime that I saw them. I said, 'Well, I don't know. I'm thinking here and there about it.' And before I could think any longer, I had this problem with the tiles. He gave me a card (where to call). And when this happened, I just called up and he came down. He came to see me about the bathtub, to install it and all. He measured this and that. He gave me the price and we set up a date. As I remember, I think this was right before Thanksgiving that I had them here. I think his name was Ray. The last name was **.

They said it's lifetime guarantee as long as you use Clean Shower and so forth and so on. I only use Clean Shower in the bathtub area. (However, at this stage that I'm in - I'm over 70, I'm not gonna worry whether it lasts to be over 50 years or not because I'm not gonna be around that long.) With the old one, every time we took shower, there were mildew spots on the tiles. I was cleaning mildew everyday on the ceiling of the tiles in the bathtub. We took Clean Shower, sprayed it on, and then with the showerhead sprayed it off to take off the mildew on the tiles constantly. I mean, who wants to be cleaning like this all the time? Not me. You got to do things. It's enough that the Passover is coming at the end of the month. I don't do this all the time, but I was doing it for almost, I would say, about 2 or 3 years already. It's a good cleaning almost every day. Who wants to be cleaning like this every day? Even if you don't work - I don't work anymore, of course - but still who wants to be doing that? You'd like to be doing other things.

I tell you it's less care than the old one to be honest with you. I don't have a drop. I mean, you see a couple of splashes, but I mean there's no mildew whatsoever. I haven't had any problem with it at all. And I'm really very pleased. In fact, I called up Mr. ** from Bath Fitter. He wasn't in. He wasn't answering his telephone, so I just left him a message: 'There's no need to call me, but I just want to let you know that I'm very pleased with the job that was done.' I'm very pleased with the job that they did.

The actual installation took all day. It was done by a young man. He's very polite and courteous, very quiet. When he said he was done, which was gosh, it was getting dark I think he got here at 8 in the morning. He must have put in a good 10-hour day. Sometime out for lunch, I saw him eating but don't know how long. He just constantly kept working at what he's doing. When I first went up and looked at what he's done, I was moved by the perfection and beauty of it. I couldn't have been happier with what I saw.

I came across an article where it showed pretty much what I wanted and it said $500 off so I thought I'll give them a call. That's how I got involved. I called that number and everything worked out. Fantastic for a business situation. It couldn't have been better.

The process was really great right from the start. The guy came in and was there for 5 hours but no mess. Everything's done perfectly, so I would recommend Bath Fitter to anyone. Very good. I have no complaints whatsoever.

I found out about them through a home show. They said, ''Did you want a free quote?'' So I wrote them yes, so then they telephoned to set up a convenient time. Everything was very professional. A very young man came out and showed me what was available. I said we didn't want to take the cheapest one because I like the pattern on the next one out, because that's what I saw on the home show. They were not pushy. I felt like it was a two way conversation.

The young man who did the measuring was very personable. The man who came to install was extremely knowledgeable. Ours is an older home and there were some damage in the hind. After he got that out, I decided to go with the ceiling thing too - with the plastic ceiling on it. I'm really glad I did. The top where the whole thing was, we felt so good about it. We felt how good the bathroom that we continued the rest of summer to do the hallway, two small bedrooms and the downstairs porch. It's just that the old house hadn't had anything down to it for so long. And then everything was looking so good we decided just to keep on going.

I am very, very impressed with Bath Fitter. The young man who did the work would talk to me about it as he went along and for just a minute or two then he went back to work. He was just all very friendly as well as professional. My experience was very positive and I trust them. I trusted that I was making a decision that they went along. He recommended to put the roof on the tub ceiling because our old house doesn't have very good ventilation. That was something I was thinking about and wanted it. But then when he said that that would only be his recommendation, of course I jumped because I wanted it anyway.

My first worry is obviously 'How do you get a fiber glass tub out in and not make a big, dusty mess?' And they did - they got a big fiber glass tub out and did not make a big, dusty mess. They did all that cuts right there behind their truck in my driveway and brought the pieces in and assembled. So I had no complaints about them. What was cool was the guy showed me the wall behind, because there were kinds of things you don't know if you have rot or anything. They showed us, 'Hey, I got the wall out. Take a look.' Everything was good back there, so I was kind of happy and they closed everything up.

I definitely am not angry with the experience, and my only concern about recommending to anybody is it was expensive. That was probably the only thing, but it was quick. So had I hired a contractor to do that, I probably could have saved (I don't know) two or three thousand dollars; but I couldn't get it done in a day. I think it's one of those I would tell friends to look at it, but I will also tell them that it's going to be more expensive.

My wife is somewhat impulsive when she nags. She would be nagging about 'I don't like the bathroom' for I don't know how long. It's been fine with me because I'm a guy, but she didn't like them. I showed her something, she picked it and they came by. When I was told what the price would be, I was kind of 'No, I don't think so.' But she wanted to do it, so I said, 'Knock it out.' It's over with, but that's the only concern that I thought - that it was expensive. I would say everything was great. I had no problem with Bath Fitter. We had two bathrooms in the house that they've done, so I'm not planning on having them come back. If my wife wasn't as impulsive and wanted to do it then, we would have researched a couple of places. But the options were then yeah, you could save a couple of thousand dollars because you might not be able to use your bathroom for a week. And that really wasn't an option, because also I couldn't stay at home for a week and watch all of them work. So when we put all of those together, this was probably the best fit for me.

I think everything worked well. That's what you get when you get a special big company. When you get a special company to do one thing that they do well, it's going to be more expensive than a a couple of persons coming by and taking three or four days to do it.

The fellow was quiet to begin with, and then I said I don't want to converse with him. Well, every once in a while I add my two cents and he was so nice. In fact, I found out he doesn't live too far away from here. He's very nice. He did what he had to do and that was it. They get it done so fast. It's true when you know they tell you it doesn't take all day. I never had a problem. I thought I don't want my house torn up for two or three days. Oh my gosh, they come in the morning early and before you know it, they're gone. I just appreciated what Bath Fitter has done. You can't imagine what it's done to my little bathroom. No stress, great, cooperative.

A good friend of ours works for Bath Fitter and they have come and given us estimate before but financially, we just couldn't do it. Then in the meantime, we have looked at different things, but we didn't like the quality as much as Bath Fitter. Since then, our son had a complete bathroom done by Bath Fitter and a friend of ours had his bathroom tub done. We have no problems with the labor. Our experience has been great and enjoyable. Our problems are gone. That's one thing we don't have to worry about anymore.

Their customer service is phenomenal, and I'm a real critic. I'm a vice president of the Chamber of Commerce here, and so I deal with businesses from a whole another perspective because of the work I do. So I am one of those very difficult people. If it's not right, I'm going to the president, all the managers and proprietor, and if it's not right, you guys will be called in the process and any and everybody else. But on the other hand, if I have exceptional service, normally I would write a letter to corporate or whatever. So for us to have used them a second time, trust and believe, they did exceptional work. And then, also based on the fact that the initial work we had done, that the product can look really good when it's finished, but over time, how does the product sustain itself - and it has. For me to call a company back, that means they've done exceptional work to begin with.

I think initially when we had the first work completed, it was something in the mail we've gotten. We called them in. It wasn't through a personal referral or anything of that nature or it wasn't that I've seen their actual work. But I remember the first consultation we had, the gentleman is very personable, very knowledgeable, very informative, answered all the questions and we have them come to do the work. They were very good.

When we had the second bathroom done, prior to calling Bath Fitter, we had the other company, Bryan's, I think it was. We actually went to the consultation with them, but their fee was so high. I couldn't even believe the difference between them and Bath Fitter - the numbers were like ridiculous. I sat here and the guy is very personal, he's very nice, very informative, but when he gave us the numbers, I was like I pulled out my old contract from Bath Fitter even though it was 5 years ago and of course maybe, you know things have gone up, maybe possibly but I'm like, 'Oh no, we need to go back to Bath Fitter.' So, I told him, 'You know, you're a nice guy. I like what you've given me and my husband. We both agree that's it, but you know things are really high for the work. We already have Bath Fitter come in, and we've had the bathroom 5 years and we have not had one problem with it. It's top line. We're happy with it. You know what, we'd stop wasting your time, cause if I'd known your numbers are this high, I would have never even bother to call you in, to even have a consult with you.' But we had called them in, maybe they could beat Bath Fitter and that's what we were thinking initially, but we immediately called Bath Fitter and asked them to come in.

So, all the way around Bath Fitter got my vote. I told them if they need somebody to poster child, I'll be on the poster for them. They're top notch. Great product, great service, good customer service. I would highly recommend them to anyone.

I went to the state fair and got to talk to the actual people and they gave us the appointment or the phone number and then we called. Then I found out from their list that there were other people that we knew that had used them and were happy with them and stuff. And then we went from there, and the lady came and had the meeting and gave us information on the choices and then we scheduled everything. They were very nice and worked very hard, did everything we asked them to do. And it was in good time, the time they said they would be done before the holidays and stuff. Those were 2 different days when they installed the shower and the tub. They cleaned up after themselves and were friendly.

It was just a very good experience with Bath Fitter. Timely done and done as promised. So far, we haven't had any other problems, and it's already been a year.

The gentleman came by, made all the measurements; we explained to him what we were looking for. He made his recommendations. Two days later, there was a team there to take everything out, the tub, and redo the wall behind the shower, because it had been kind of shady, kind of rocky, and he replaced all that. He put the plasterboard up and put the bonnets over it in the tub area. He took the tub out and put the shower stall in.

We wanted the product itself; we liked what they looked like. When we went to the show room, we liked the textures, we like the color assortment, and we just like the convenience and the quick and easy way to clean it. Bath Fitter has been perfect, including coming and retouching up some of the caulking a year or so later. They came back and they cleaned up a little bit of the caulking. They redid it because it started to separate a little bit. They were perfect. They came right in and they did everything they needed to do. They were out in an hour after they came to do the redo. They were extremely pleasant and efficient. The people who did the work both times were right on the mark. They really made sure that it fit and it was done quickly, clean. That was the most important thing too, because everything was spotless after they left.

The salesperson was very thorough, right from the start, when we had the initial visit to go over what I wanted and that kind of thing. There was no pressure. He explained all the products and details. A lot of my questions were about quality, because I wanted a product that would last, and he said from his personal experience what he would choose. Again, there was no pressure on his part. He didn't rush me in any way. He gave me time to think about the project and whatnot. He asked me if I want to change my mind about any of the different colors that I chose, that kind of thing. And when the installers did come that day, there was hardly any mess. The technician that came worked straight through. There were times I said, 'Why don't you come down and have a cup of coffee?' No, he really wanted to get the project done. Once he was finished, I was able to walk and have a look at it myself and make any comments or whatever. It was just a really good experience, right from start to finish.

I don't think I would go with a similar company. I'd go with Bath Fitter. We've been to several home shows, and that's where we found them to begin with. Also, I had two friends that had them in the area, and they were pleased with the work, so that's probably why I would go back with them. Excellent quality. Great service.

They came before Christmas. We ordered it on the fourth or fifth of December. They were trying to squeeze it in for Christmas, and I said, ''No, don't squeeze it in. I don't want a rush job.'' And then my brother would come home from the west and he was going to do the crack filling for me and he made a mess of it. So, we contacted a good dry waller and he got that all done. We could've done away with the sealant inside the tub. That was worth three hundred bucks for that and it was a beautiful job.

The big thing we chose Bath Fitter was 'no mess and one day', and my wife's brother, he had it done and he voices us up to see it. His was different; his was done maybe three or four years ago. He was saying that it was like a rubber tub and it rolls over onto your tub. That's what I was expecting; I was expecting a rubber thing to roll over my tub and everything. But here, a tub came just like when you go to a hardware store and buy a tub but it had to be cut. Oh, what a beautiful tub and everything was beautiful on this. And the guy that had done it was pleasant. We told him to take some time off and he said, ''No sir, need to clean up before I leave!'' Super Job! They were a little more expensive but I mean, it's one day and no shortcuts. They don't take any shortcuts and they appreciate your home. He was super.

We're very well satisfied. I mean they were a little expensive. We could've cut corners, did away with the shelves and handles, but we're getting older and we need those handles. And the sealant thing, it was around three hundred dollars but it's really, really nice. It stands about three inches from your ceiling and it's all plastic, like vinyl. And we got the round bar for the shower.

Now, last year, we had our first four bathrooms put in. And out of the four bathrooms, I only had one little glitch. And I came to find out that it was the faucet, it was a faulty one from the factory itself. I called them and the next day, they were up here and replaced it. Now, when we had the installation they put in, we got new tubs, new tub surround, new sink, new vanity, new toilet, new floor, new medicine cabinet, the whole nine yards - Bath Fitter did it all. They completely got it and redid the bathroom. So, they told us, where we were doing four bathrooms a year at a time, he said two-three days. And I was thinking, 'Yeah, right.' You know what, three days later, Stan (one of the guys that comes up and does it, he is one of the head workers) and I were looking at a finished product. I could not believe it. It was phenomenal. The workmanship, the workers themselves, you couldn't ask for better workers. I was in contact with Bath Fitter quite frequently, and what might have sounded like a stupid little question, to them, if it was a question I had, it wasn't stupid. They treated us with nothing but the best respect of all the companies I've ever dealt with in the twelve years I've been doing this. They were phenomenal.

Well, Bath Fitter, they are number 1. And if you go anywhere else, you're foolish. They guarantee their product. The workmanship is impeccable. This is our second year, and I've already been in contact with Bath Fitter. They've ordered up the supplies. They've already been up here taking measurements. We're having our next four bathrooms done here in about two weeks' time. And I just didn't even think twice of looking anywhere else. You cannot surpass the quality, the commitment, and the personality of each and every one down there. It's just phenomenal. And I'd recommend them to anybody. I can't find a thing wrong with any of the details or anything with them. I've got nothing but the best respect for those people; Stephanel ** and his wife, they were the ones that came up the first year. And Chris ** has taken over for Stephanel, and I am getting the same respect and diligence from Chris as what I get from Stephanel. Bath Fitter is number 1 in my book. You cannot top it. I'd highly recommend them to anybody.

The ordering and installation process is really, really fast. I'm the kind of person who does research beforehand, check out couple of places and look at the Business Bureau, whatnot. And then basically, what happened was they came in and they had the best warranty. For me that was the best warranty. And since they have a history of being very, very reliable, I loved the fact that when I called, there's actually someone on the line that I come in contact with; they have a physical address. So, it was great. I think I called and they can have someone come over within one week. That time, they were able to squeeze me in.

It would be 2011, April - we purchased this house and it really needed a lot of renovation. For example, the shower was one of those old kind, and basically it's all scrubbed away. And the sink was mildew-y and moldy. And when the surface is gone, you know, it was just a matter of time. No matter how much you scrub, it's never going to be clean. I have two kids. It was not sanitary, no matter what my husband said - it needs to be done. But I knew if I have to get it done, I need to get it done - fast. And it was crazy. The first week, we had the carpet done, we had the water heater, we had one of the toilets replaced (because he said he could live with it. It didn't work.) I said, 'Well, I'll use the new toilet. You can use the old one.' We did all that, the furniture, whatever. It was just crazy because the mover, I thought they were coming on Thursday; they ended up coming on Wednesday, which was perfect, because the carpet was already done on Tuesday. So I basically needed someone to be able to hit the ground running. And they did. I think I've come in contact with them; they came in, in all that craziness, and were able to give me an evaluation. And I just wanted clean, chic, possible basic.

They recommended Delta, which was great because that's what my plumber recommended too, so we decided to go for that. They gave me a certain time frame and I thought it was reasonable, like basically a month or so. But what they told me is because I'm ordering a very, very basic color (white), they may have it in store. I think they called me back about a week later and said, 'We can get it installed.' So they came over and they installed it. They cleaned up after themselves. They hauled that big hunk of acrylic, really, those thick old kind, hold it out. And by the end of the evening, we had a working shower.

What did happen, the washer got twisted somewhere like within a month or so, and my husband said it shouldn't work like that. It was working fine before, so I want to do something. I didn't know what it was, so I called Bath Fitter. They said okay, 'We're going to send someone over,' because we have a warranty. And they came over the next day, checked the washer, they replaced the washer or repositioned the washer, and then the problem was solved - gone. It was within a day or two of the initial phone call. Very, very clean.

Then, I had the issue... I really wanted to have the bath tub done. And I knew the bath tub is always more expensive than the shower. This is not tiled (I prefer the smooth finish thing). This bath was the all acrylic kind - they call it the C or whatever it is (it's like a letter C, they have a top and stuff like that). My son is growing so he could touch the top, I could touch the top; if he grew any taller, it would have been very problematic. But they said, look, since this is an acrylic thing, they could move it. One, it's not going to be as fixed, so you gain height. And they could do all that. And he was also very nice about it. He said, 'Look, any time you move the top, you don't know what's above that, so maybe you don't want to extend the height.' He really did try to cut the size down. Also because I was a previous client, he said he gave me as much discount as he possibly can. And I was able to afford it. Once again, I asked for a very basic design. It was something really, really, amazingly quick.

I called Bath Fitter on Nov. 16th. They came on the 17th in the morning. On Monday they gave me a call and said they can come over, because I ordered a very fundamental basic thing in stock. I said I couldn't do it that day, so we scheduled something. In less than a week I got a new bath tub, from the time that I made the phone call to getting a whole, entire new bath tub. And we're very happy with it.

The second installer, the one for the bath tub, I like so much more than the first one, even though the first one was good. The second one was very hard working, and it was a hard job. Obviously, it was much harder than just the shower. It was bigger, it was clunkier, and it was a C thing so it has to go up on the top. I mean, it wasn't easy work. He really did - he put all those things. He also told me, 'Look, I can't do much. I can't put the insulation, because it's the kind of insulation that when you're down, you're not supposed to do it.' He was very well-versed in all that, and he actually did me a favor. Because after he removed that, I can see there was actually no piping above that. I said, 'I'll pay you extra, can you just please move that? At least move that thing on the top so my son can actually stand up.' And he did do that for me. The only thing is, I don't know how thick the wall is because the size is limited. And it turned out that, luckily for me, it was fine. It would've been okay. So he did all that for me, and cleaned up. He even borrowed my vacuum cleaner and vacuumed. He was just absolutely fantastic. I did give him a big tip, but you know, he totally deserved it.

The only thing that I have to do in the Bath Fitter outside of the warranty is that if the insulation thing comes down, I'm the one who's going to have to buy some insulation and put it on top. But all things considering, for it to be all done in one day, it's great. Also, another thing, I said, 'Look, I'll leave it up to your judgment. You can put where the soap dish is, because you're the professional, you know where to put all those dispensers.' By the way, I got the basic package, and it comes with the soap dish, it comes with the shower thing - it was all ready to go. So what happened is, I had the shower head that I like. That's the only thing I like about it. I said, 'Look, I don't want you to give me anything; just re-install my shower head.' They did that for me, but they were so professional. They said, 'Look, here is the shower head that you would've gotten.' It was really, really nice. They were really professional, they sat down, explained why this versus that, why this was a better choice than the other choice. And if you basically order a basic stuff, there's a really, really high likelihood that they have it in stock. And for me, it was that fast. I mean, I actually think it was less than a week.

I have recommended Bath Fitter to a friend if they wanted something quick. For the price and the time, it can't be beat. I may be able to get it cheaper through some contractor, but they don't give me the warranty over time, and they could be gone. And then also, it would take it much longer to do tile work and all that. They ''warranty'' everything. And they got it all done in a day. Another thing, the shower thing, part of the caulk came off. I said, 'Look, you can see that.' The guy who did the evaluation of the bath tub said, 'Okay, I can see that. And don't worry about it. I'll mark it down there and he will come in and the guy who will install the bath tub will fix it.' And they did. It was just all very nice. They're very, very courteous and fast. If you watch HGTV by Love It Or List It, I looked at it very carefully and some of the bathrooms, they use Bath Fitter. I'm convinced to use Bath Fitter. It's not going to be ultra-fancy tile or whatever it is, but it's clean, clean, clean. And I'm very happy with mine, obviously happy enough to want to use them again.

I thought the installers were pretty sharp. They were so well versed in what they were doing. I guess they're good. My experience with Bath Fitter was all right. They told us, 'Do not do anything yourself to it' because of the warranty. The warranty is lifetime. And they finally came back. The walls did not adhere. They were spongy all the way around. And they told us that they'd come back out. And they told us that they'd give it a heat treatment - it bonded a little better, but it wasn't long and it was becoming spongy again. It was just coming loose. The third time, they came out twice and did that. And they came out and installed the toilet's tissue roll and stuff like that - they did all that. And then last year, recently, the wall became so spongy. We told them all about it. The gentleman that came out to install it had been coming out here twice and he said, 'I'm gonna have to just take everything down and redo it.' Well, they did. So far, so good.

I had a different company that did something before and they were in the same business but they moved. Bath Fitter was local. They were in driving distance. We went down to see what products they had - what they had to offer - and we decided on them. I would definitely recommend Bath Fitter to a friend. And I even told them that if they have anyone who would want to come in to see it, they could have them come over and see it. It's the best there is. Very happy. Very pleased.

I chose Bath Fitter because there were no seams. I have called somebody else to check it out and there were no seams, so I was thrilled with that. I didn't want any kind of seam or anything. That was that very well. I didn't like the other one with the seam because I was afraid it could leak through to the other parts wherever it would be. It was done very, very well. I had actually both bathrooms done. I don't think they did it the same day, but they came back the next day or so and they did them and it worked out very well. It was two showers and it worked out very well. They're easy to clean. Really, they do work out because they have enough bars, and the glass is fine. I didn't get the clear glass because it leaves spots, water spots, so I do have other kind of glasses; it's all glass, thank God for that, but it's more like a bubbly type of thing - it's not clear. They can't see into it, so it works out very well. I was very pleased with it. The job was done perfectly. I had no problem with it whatsoever.

There were fairly lightly projects that did take until like 7 at night. They started at 8 in the morning. But they had run in to unseen problems which they stood right by, and they really did a remarkable job. I got talking to Bath Fitter, and the other company tried to tell me that they're pertaining to the surround part of the tub, that Bath Fitter products are superior to the other companies and they proved that to me. And I'm so glad that I landed with Bath Fitter because this is all in one piece where they said the other company wasn't all in one piece. They came right here and they made the piece out in the driveway. How they did that, I don't know. Excellent service.

I think when we had originally thought about it, we tried either ReBath or Bath Fitter and then we went to Home Depot and looked around and just the prices. Bath Fitter was able to work with us more than anybody else. And we felt that their quality was better. I definitely would recommend the company to anybody. They are very thorough and take care of their customers, and I'm very happy with what I've got so far.

Our experience with Bath Fitter was great from beginning to end. Everybody was very knowledgeable. When we went to the showroom, people were extremely friendly and knowledgeable. And then we talked to Steve and Paul, and they were great. The guys who came to install were amazing. They went right in there. In one day, it was cleaned - it was great. I couldn't believe what they have accomplished when they were there. So I think we had a great experience from beginning to end. I would definitely recommend Bath Fitter.

We did check out ReBath and we checked out of course Bath Fitter. And we had a friend who had Bath Fitter work on two of her bathrooms, and she was very pleased and recommended Bath Fitter to other people. And you always like a recommendation from someone that you know and someone who has had a great experience. Bath Fitter is terrific. Exceptional. We're thrilled. It's been great. I love how easy it is to take care of the shower - it's amazing, the way it's so easy to clean. Oh, there was another nice thing - they gave us a whole list of different products that we could use and basically you just spray and wipe. It was so easy. It's wonderful.

It was from an advertisement that I found out about Bath Fitter. That was the only ad that I had left in my hand and I looked at it. And I'm looking at the hole in the family room and I thought, 'What the heck? Can't hurt to ask.' They sent out a real nice man. His name was Leo and he saw and said, 'Yeah, we could handle that.' And I think up, 'Yeah, right.' Well, talk about true to your word, they did everything above and beyond. It's a great experience. I just wish that they also install toilets and sinks. That's the only drawback as far I'm concerned so I could have the whole thing done. My experience with Bath Fitter is the best building experience I've ever been through.

We saw Bath Fitter at home patio show and I gave them a call. A guy came out and measured and then they gave us a price and they said we'd wait. And then they're running a sale on certain things and all like this and on fixtures and stuff like that. We actually got them for nothing with it, so we saved a couple of thousand dollars with discounts and everything. And we decided to do them both. We had the discounts from home patio show too, so we just decided to do them both at the same time. They did one and then they came back and did the other one.

The installers were very friendly and they cleaned up after themselves. They did a great job. We tried to stay out of their way to get it done. There were really no big questions to ask of it and how to clean it. They told us how to clean it and everything else and if we had any problems to give them a call. They did have to come back one time. My shower door was not working right; it had to be readjusted and they came out to do that, and then they came out and put a towel bar which we did not order originally but we ordered later on and put the towel bar in my wife's bathroom. Because we didn't do that to begin with and we realized that she needed it, so we had them come back for that. Other than that, we had no issues.

I didn't know of any other companies that did it. Bath Fitter said they would do it in one day. And another thing we wanted is the lifetime guarantee which we got with Bath Fitter, which the other ones may or may not depending on how they stay in business and all. If we did it for reconstruction, it would probably take a week or so to do stuff like that. We just didn't have the time and price wise, it would probably run close the same anyway. I'll recommend Bath Fitter. In fact, I've told several people about them already because they've looked at our bathrooms. I was very pleased with Bath Fitter and so is my wife. My experience has been great. I'm very satisfied with it. I have no complaints whatsoever, other than that one little issue where they came out and fixed it the next week - it just needed a readjustment. We've had no problems whatsoever.

I chose Bath Fitter because they said they can do it in one day. I was pleased with them, but the person wrote down the wrong tub skirt just like I told the girl at the Bath Fitter when I called them back. I said 'You all need to make sure your sales guy get everything correct on the paper when he hands it to you all.' I mean I kept the bathtub, because I didn't want to have them pull it back out and do it all over again. But other than that, I'm fine with it.

We had heard of Bath Fitter and we didn't know whether we would select them or somebody else. I deliver the local magazine for our development and there was a Bath Fitter truck outside one of the houses (one of the homes here) and I knocked on the door; they had finished the installation and the lady said, 'Why don't you come in and look.' It was very impressive and that kind of clinched the deal. Overall, Bath Fitter did a very good job.

The man who came and looked at it initially was just very nice, very friendly. I was very comfortable with him in our house. And there were two other men who came. We have hot water, gas heat in our house, and the register thing ran up too close to the tub, so that had to be moved. There was a man that came and did that, but the guy that did most of the work, as far as the tub and the surround, just this pleasant, nice young Christian man that I have ever had working in my house. He covered everything, cleaned up after his own mess. In fact, it took him two days to get it done because of moving the heat thing and that type of thing. Not two whole days, but two days were involved in the whole process.

I chose Bath Fitter because of advertisement and having lived in the autumn gathering festival type things and they might have somebody there. We really have never talked to anybody, just looked at their stuff. It just seemed like they could do what we needed to do. It actually was probably more expensive than we were expecting, when the initial stuff was done, but then my husband and I both are in our seventies and he's always been a do-it-yourself person, but by the time he was finished, he was glad he didn't have to.

Very pleasant. I am extremely pleased with how the job was done. It's nice to walk in there. We just went with simple - we did not go with the most expensive of anything. We've lived in our house for 47 years, so they covered the original tub that was in this house before we bought it, and just to go in there and see how good it looks. It's a small bathroom - the way everything was done, it just makes it look larger. I have a shower in my bathroom and they asked if I was interested in having that done. And when I said no, that was fine. You know, just ''Ma'am you might want to think about that. It'll be cheaper now than if you wanted to do it later...'' You know, that kind of thing, nothing pushy about them. Yes, I would recommend them. In fact, I do know somebody that would be interested. And it's a family member so they know how to get back in touch, but they said right now they just cannot afford it.

We got referred to Bath Fitter by my parents. My parents had had a prior bathroom remodeled; their tub and shower were very poor. And so this was the second time for them. I think the fact that it was a one-piece insert, there wasn't any leakage that could possibly occur, was very appealing to us. We're extremely pleased.

The head guy came down to the house and we picked everything else that we wanted. We set up financing and then we set up a time for them to come and start. And then they had a separate contractor, of course, do the bathroom part of it. Basically, we replaced everything in the bathroom. Well, we did use their contractor, which there was no problem with, and that was it. In fact, if I remember right, we wrote them a letter how satisfied we were.

The installation didn't take long at all - I remember it was very quick. It was actually just like they said. I didn't know if I could believe it, because I never did anything like that before. I had a bathroom done the traditional way and that was a whole... wow. But this is like really fast. And they cleaned up everything and they're very friendly.

One reason we chose Bath Fitter was the unbelievable mess that you can't really avoid. Because the other way (the traditional way), you're taking down walls, you're retiling, and then all the dirt it drags throughout the house. I mean, it's no one's fault - you can't help it. This is the bathroom upstairs. I mean, what are you gonna do? The other reason we chose them was when my house was built originally, there's a gap between the tub and the wall - that was the builder's crew. They really should have redone that whole thing. But once you're in the house, they're not redoing anything. So we've always had to constantly be re-caulking. My husband and I both saw that there's no seam in the middle there - it's all one piece. So in that regard, there we go.

I would say, overall, Bath Fitter is a good organization. I'd definitely deal with them again if the need came up.

I saw Bath Fitter advertise on TV. And then we went out to look at their model that they had in Wexford. My daughter took me out there and we looked at the model, and that's when we decided to go ahead and do it. It was fantastic.

Bath Fitter were local and I saw their advertisement on TV. And when we called them, they came right out and they just did a great job that we didn't call anybody else. My overall experience was very positive and the employees, from the time I called the company to when they installed it, were very professional.

The main selling point for me is that the process took only one day. Otherwise, I would have had a real bathtub. They did a great job. I still would rather have a real tub instead of the plastic one. It's not as solid and you have to be more careful about it when cleaning. The caulking kind of turns yellow and everything else is white. I did recommend them to other people who actually used them. I think they did a quality job, above and beyond in some cases and where it was needed. I had an issue with my water and the plumber stayed and worked at the water department.

I chose Bath Fitter because I didn't think it was as expensive as the other ones, and the man who came was very accommodating and decent - I liked him. The process was efficient and quick.

And the other thing that prompted me to do Bath Fitter was there was a circular that came out that said $500 off if you book them. And I thought well, $500 in my pocket is better than nothing and I'm a coupon person anyway. So my daughter and I we went over; we looked at what was there and they came over. The project manager came over. He said, 'What is it you're looking for?' And then he just made a couple of suggestions and he said, 'So far, you don't have to have the handheld sprayer over head. You can have it on the side,' which I decided to do because that way, I don't have to reach up. I have a little arthritis so it can hurt your shoulders. And then I decided the inside has a soapdish rail in the middle along with the walls and one on either end of the walls. Then the fella wrapped the tile around toward the vanity area, and I kept my regular blue tile because there's nothing wrong with it. Then that's about it.

I had a good experience, three different people. And I did get what they used to call handicap toilets that I called comfort toilets. The man told me that the word handicap seemed to put a stigma on the toilet, and they couldn't sell them so they've named them comfort toilets and they can't keep them in stock. I have a knee replacement so it's so much easier to sit down on a toilet that's a little bit higher, plus it's the water favor. My toilet was a 52-year old one that uses more water. I mean all in all, it was a good experience. I had no complaints.

The tile bar at the back, the way it was put on, it's on the back wall of the tub - it came loose on one side but no problem. I called them right away. That was after a month or so. Apparently, there wasn't quite enough grout to hold it but it wasn't the problem, because the fellow was there within an hour or two and fixed it all up and didn't make any kind of mess or anything. Everything was cleaned up. I'm very happy with it. So far so good. I'm into it four months and no complaints. It was an excellent experience. In fact, my girl friend down the street, when I told her I was having Bath Fitter, she said, 'Oh we have them last year. You'll like it.' I said it was an excellent experience with the office staff and the people they hired to come.

I talked to another company on the phone and I went ahead and made up my mind at that point. But basically when I saw the ad and had the recommendation of my friend and the $500 coupon, that kind of filled me. And I went over to the place and saw the different set ups and what they had and I knew how much money I wanted to spend and it worked. That's why I picked Bath Fitter. No problems. I'm very satisfied.

The installers left the place just fine. He obviously knew what he was doing. He had experience doing this. The material looked exactly as it did in the pictures and as it was described, and it's exactly what we were looking for. I actually had called a bath remodeler, but bath remodelers don't necessarily do this kind of work. They basically will put a new fixtures and things like this, but this is basically putting an entire enclosure over your existing bathtub and the tile walls. It's kind of putting a shell over everything that you've got, so you don't have to remove anything. So there's only two companies that do this in this area anyway, Bath Fitter and ReBath. I called Bath Fitter because that was the place the guy told me about. It was high quality work done on time and all their promises were kept.

I know the guys were pretty knowledgeable and quick. There's one guy that came in. The second guy was late coming in but the first guy that came in, he was very knowledgeable. The only thing they did that I didn't care for is they had to break the bathtub apart and they used like a sledge hammer. And when he broke the bathtub, it really made a big contact with the wall and some of my dishes in the kitchen came out. That worries me that I wondered if they might have cracked a beam or something because I was not expecting that. I just did have a better way of doing it than what they did, but so far, so good. I do love my shower. I am glad we did it. They were in and gone by early afternoon. The installers answered every question we had and even the ones we couldn't think of. They gave us a lot of information. I was very pleased with them.

We saw display at one of the fairs and I fell in love with the size of the shower and how nice it was. I've been wanting just a shower stall in my house for so many years. And this is an easy way of having one installed without having to take the whole bathroom apart. I mean I like the product. I saw it. I saw the advertisement. My sister-in-law had a bathtub re-finish or something by them years ago, and I liked what they did at their house. Like I said, when I saw it at the fair, I was impressed by the products that they had. So that's why we went with them.

I have recommended Bath Fitter to a lot of people. They were just great, the best.

I had really researched the available companies and Bath Fitter did great advertising at the time, and I always liked kind of the look of what I saw. My daughter, who lives in Philadelphia (she was renting), her landlady gave one of the tub insert type things and I thought they did a beautiful job on that. She was in a very old building and they had done something really nice with the tile and the tub. So I was familiar with the company itself and confident in the work that they did.

I do have to say that the two people that came to do the installation were outstanding. I don't have their names. They did it all in one day. They said that they will complete the whole thing in one day, which was like there's no way they're going to do it in one day - they did and they were very polite. I mean they were wonderful to my father. They told him ahead of time when the water was going to have to be shut off so if he needed to use the facility. They were very courteous and compassionate. They cleaned up after themselves amazingly well. I mean they took all the stuff out that had to be taken out. And the two of them, the plumber and the guy that did the installation, just were very, very good.

I've seen some of Bath Fitter's work previously and the way they advertised it. They stood behind their product. I just felt very confident. When I called them, they were prompt in setting up their first appointment. The fellow that comes out to do the estimate is different from the guy that does the installation. And the only difficulty we ran into was the guy that did the estimate and showed me the kind of things that we could put in there was planning that we could put in the glass shower doors. And when the day of installation came (we ordered it as part of the package), the shower doors for an elderly person would have been way too close to the toilet. This is a very small bathroom and we came to an agreement that instead of doing the shower doors, we were going to arrange to do the pole with the shower curtains, that it would be safer. And Bath Fitter took the full cost of the shower doors off of what the cost was they have estimated. There's no questions asked and I mean they were very good about that. I mean I felt that that was really very good customer service.

I would definitely recommend them and if I ever was in a position where I needed to have any work like this done or my family did, I would definitely go with Bath Fitter.

We didn't get pricing. I guess the main reason we chose Bath Fitter is we saw it. I have seen the advertisements on TV over and over and over again. And I've seen them I believe in newspaper ads or magazines ads I think. But when we actually saw the product at Sam's Club, we said, 'Yup. This is what we want.' And we've been very happy with it. We are extremely satisfied.

I've seen a few of Bath Fitter advertisings and they're located on some of the malls. I was very satisfied. I was kind of amazed with the amount of work they did in one day.

We did have a part missing; they had to get it. Then when they got it, it wasn't the right color and all that but everything went well. They did end up coming back to put that part in, because they did have to go back and get the right color, but that wasn't a problem. It was a shelf. We had to order two and they only sent one. Then the guy called right from here and they were going to need each other, swap it out. But the one that they got wasn't the right color, so they ended up coming back a week or so later. But they didn't see one; they just didn't have the other one.

We had two grab bars. We ended up with a short shelf and a long shelf. We had the double shower head put on and the glass doors. We also got the whole ceiling and the three walls. I'm pretty happy with the way they turned out. It was nice. We decided with Bath Fitter just because of the quality of the stuff. We had talked to someone down in the Augustus Civic Center and they had quite a few things to look at. We decided that we wanted to go with the shower instead of a tub, so we just stayed with them. We didn't really look into anybody else. They were very efficient. They came on time. I mean we didn't have to wait a long, long, long time for them to come. It was pretty quick. Overall, it was a good experience. The guys were very nice.

They installers did an excellent job and when they left, no one has known they've been here. And they did answer all my questions. I was here for the whole operation actually. It took most of the day to do it, but there was a lot of work involved. They had to take out in one instance that would take out a carbon shower combination. And there was a lot of wood work involved in the replacement and so. They were busy coming in. I thought they did an exceptional job to get it all done in one day. I would recommend them highly. Very good.

I remember the guy; he meant for her to look at the showers and the baths, and he gave her a lot of information. He's very resourceful. So she wanted to go with it. And she's said no complaint whatsoever and I haven't either. I think the gentleman who did it was really professional. He gave a lot of information about the whole process and alternatives as well. He didn't just try to sell some Bath Fitter, that Bath Fitter was the right thing to do. He was honest about the different choices that we could also make. I think it's excellent. I don't what his name was, but he's a really nice guy.

The installer just put the tub over the original tub. I think the guy was only here for a couple of hours. They did a beautiful job and I thoroughly enjoy it. I didn't need anything else. My ceramic tile was fine. Everything was fine, but the tub was atrocious. It was a pink tub evidently, originally. Somebody has evidently had it painted before we bought the house eight years ago. And then it slowly started getting pink spots. He was excellent. The installer did a beautiful job. Everything was just fine. He did a super job. I highly recommend them.

Every noon we'd sit down to lunch and Bath Fitter would come - their advertising came on. And I'd say, 'I'm going to call them.' And my husband would say, 'No, you're not.' I'm very pleased with it. It was excellent. The salesman was wonderful and the guy that came to install was equally as good. It was a good experience.

It was a mess. There was an old bathtub in there that had stains on the bottom that wouldn't come out and the wall was peeling (the paint). I already had a bathtub and another bath in the house, so I just wanted to replace it with a shower stall (something easier for my mother to get in and out of). They had a big selection. They had all kinds of variations or what they could do with the space I had. It was very smooth. They came out here, they showed me what they had, I picked what I wanted, and it just went. The installation took one day. They came out here to look at the space and do it. And they were able to do the whole thing in one day. They came early. They came at like 7 in the morning and they were done by 5 or 6.

We love the quality. It's been great. I talked to someone else who had it done actually that's why I chose Bath Fitter. And I wanted something just quick and compact and that's it. It was quick and easy. I would just say 'were efficient and a good value'.

The guy comes out, takes the measurement, bam, bam, he sends it off, but it was just days before they got right to it. It might have been a little longer than that because I know the same crew was doing a bunch of places down. He was real good. He pretty much explained what he was doing and why and stuff. I like the guy. He was pretty informative.

If you wanted a full restoration, then obviously you're not gonna be interested in Bath Fitter. But if someone asked me, as I did (I asked questions and got some positive responses from people that had Bath Fitter come in), I would do it yeah. If someone wanted a quick and easy fix that was durable and well done, I would definitely say go to Bath Fitter. It was a nice experience. I didn't have to worry about anything. The guy came in, showed me the samples, and took measurements. I didn't have to do anything. He's doing all the work. It was a really nice experience.

The sale manager who had come out with another salesman to make the sale had left me feeling very unhappy because he came across as so unyielding when I requested to receive some portion of the 35% down payment I made and not giving me any other option of some one else to talk to. The customer service manager admitted they dropped the ball and said he would be willing to make the deal I stated above. I am raising their star rating now because of the resolution.

Original Review: Jan. 17, 2013

This company has no regard for good customer relationships. Because of unexpected financial hardship, we had to cancel our order and were treated like a widget or sales number instead of people. It appears that they are more about marketing and sales than caring about the needs and concerns of the customer and listening to reasonable requests. What happened to good customer relations in business dealings? This company is more concerned with selfish greed than providing a service to a customer base wanting a good quality service at a reasonable cost.

After talking about our dilemma with some other people, I learned the hard way that I should have done my homework first before calling Bath Fitter. They are charging at least twice what other contractors charge for replacing an old shower stall. They charged $6,139 just to replace a shower stall and fixtures, not even to mold over an existing one. The markup is ridiculous and goes for the slick marketing and sales they use to lure the customer. Buyer beware because I was taken and lost $2,139 for getting nothing in return except the cold shoulder.

He and I, neither one could determine why the caulk turned yellow. I have since researched it on internet and several people have had this happen to their caulk but none were Bath Fitter customers. I never found an answer to the "why" though. He also said to call him after my contractor was finished with the bathroom and they would come by and replace the caulking around the tub. The caulking on shelf and around the trim did not turn yellow. It just appears that I talked to the wrong people and wrote a review in anger. Sorry for the bad review since it seems that the Nashville Bath Fitter does do what they promise.

None of the other caulking turned yellow so I'm at a loss as to what caused it. Checked on the internet and several people had same problem but they were not Bath Fitter customers and nobody had any idea what caused it.The end pieces of the surround has been replaced and that was not their fault but mine. I had the surround installed before taking the tile down so their pieces were cut to meet tile. Had to be replaced to meet drywall and they came and replaced it. Bath Fitters of Nashville, Tennessee, does correct problems and I would recommend them. They went far above what I expected and I do appreciate that.

Original Review: Dec. 5, 2012

After only 4 months, the surround started discoloring, and I was told it was caused by smoking. Nobody smokes in the bathroom or near it! Also, they were going to cover the walls too, but I decided to have the tile removed, and that was a very good idea since the contractor discovered that water had leaked under the tile and the support wood was rotten. (You could not see this in the bathroom - tile looked great!) If we had spent all that money on the rest of the bathroom, the floor would probably have fallen in within six months or so. I called BathFitter to ask them if I could get the trim for the surround so that my contractor could replace the piece they installed (which was cut to fit around the tile that is no longer there). I was informed that only they could install it for $75 an hour. It's a piece of plastic! What a rip-off this company is! I'm just so glad that I hired a contractor instead of letting them do the whole bathroom. I'm sorry to say that we wasted our money on the surround and bathtub liner. Get a contractor! Mess or no mess, it's worth it!

The more you pay, the more the salesman makes. They will sell you a $4000 bathroom and turn around the next day and sell the exact same thing for $2800. If you do not sign a contract the day of the sales pitch, they say you won't get this "great deal" again. Not true, if you don't sign, they will keep calling and eventually give you almost $2000 off. They call it a rehash. They constantly call people at the end of the year to get more money on their books. The installers are paid a percentage of the job. So the more expensive the job and the faster they do it, the more money they make. Although some of them are good craftsman, it all boils down to how fast I can get this done. If you are lucky enough to get a rehash price, I feel sorry for you. The installers hate these because they are low cost = low pay. I guarantee every job has something wrong or the prep work installed incorrectly. What's behind the wall is the most important thing and it is always where the shortcuts are made.

I know for a fact that they cover up so many things that they should remove and fix - Tile falling off, mold, ants - the less they remove, the faster the job gets done. If you are not constantly looking over their shoulder, I guarantee they are doing shortcuts. They "stick" the new wall right over old damaged, wet tile and don't even think twice. The reason I am expressing my feelings is because I just watched Holmes Inspections Episode 69 Steamed, and it made me realize how much I hated working for Bath Fitter. This episode is perfect showcase of the job you will get from Bath Fitter. That's right. I hate to say it, but I was an installer; and it is a terrible job knowing how horrible the management expected us to perform work. I have ethics and had to put them aside in order to maintain my employment in order to be able to provide for my family. I would never recommend using Bath Fitter, even if it's a lot cheaper than another system. It is crap. Management is crap.

This "one day install" turned into a 7 week nightmare! They still have never painted the area of the wall that was patched by a contractor (not a Bath Fitter employee). I guess I will have to paint the wall myself.

I have had many, many remodeling projects done over the years and have never been as impressed as I was with this man. He was respectful to my elderly parents, caring, explained each part they were interested in knowing about and did a beautiful job. Wish everyone who worked for customers would take lessons from this man. Bath Fitter, give him a double salary and send him out on all your jobs as he is the best. Also would like to thank Barry who worked with Ron the first day and built the framework as he was also very professional and wonderful. It is costing a little more than we thought, but it is worth every penny!

Four years later, we noticed that our tub seemed rough on the bottom and wasn't cleaning well. I cleaned and cleaned (with authorized recommended cleaners that Bath Fitter said we should use); I even used bleach. Tub still seemed dirty. I called Bath Fitter's customer service, and they sent a technician to look at my tub. After he scrubbed and looked at the tub, he said that it appeared pitted from a chemical reaction. He asked what type of cleaner I used, and I showed it to him. I advised him that I would never use a cleaner that would damage the tub (they gave me a list), because I knew it would void the warranty and damage the tub. He said it appeared to be chemical damage and knew that Bath Fitter would not warrant the tub, but he would talk to his manager and see if they would replace it.

The manager was on vacation but called me today. He said that it wasn't covered, that it was a chemical reaction. I told him we had not used anything in the tub other than the cleaners they recommend and oil that I put in my bath. The manager then said, “Well, it was a chemical reaction to an unauthorized cleaner.” I again told him what I used, and he basically called me a liar. Then, he said, "Well, we can test the tub and see if you used something that wasn't authorized." Why didn't he just say, “Ma’am, you are a liar!”?

I have not used anything to clean my tub that wasn't on their list. I would never recommend their product as long as I live, and I think their Customer Service leaves a lot to be desired! Be Careful! Buyer beware. So, if I could afford to have it replaced once, I can do it again, except this time, I will replace it with a superior product - good old porcelain! This happened to me with Champion Windows 10 years ago, and I still take every opportunity to tell everyone I know - Facebook and Twitter - not to use Champion Windows, and I tell them why. Guess I will just add Bath Fitter to my list! Sorry Bath Fitter, you guys didn't even attempt to make me smile. Thumbs down, change the way you answer the phone!

We still paid $5,800.00. The only discount we got was the initial 10% off. Now approximately two weeks later, Bath Fitter have to come back and reinstall the floor of the shower because the original installer did not level it correctly and the shower does not drain out the water. The water sits in the base. Bath Fitter has not offered to reduce our cost. They are making my parents wait for some unknown reason to me. They have not contacted me, I am the main contact person. I feel that they have overcharged us for shoddy work and they are no doubt taking advantage of my elderly disabled parent. I will never recommend them.

When I told the owner about the bump in the tub, he said that the bump would not be covered under warranty even though they created the bump when they did the first repair. He stated that it could not be returned to the factory because of the stain! He offered to re-glue the wall surround and that's it. The company has been a nightmare to work with and I would never recommend them to anyone. The material does not hold up and the workmanship is shoddy. We will have to eventually rip everything out and pay to have it replaced with a proper tub and enclosure.

That info was relayed to me by the installer. The installer cut the living room ceiling, fixed leak very quickly, said he would be back after he found ceiling tiles to match. Still very happy with them. Today, however, I called them and I am getting a song and dance about how they are not going to find the tiles. I just did my whole living room and dining room walls and ceiling, etc. All fresh paint, etc., and they are going to desert me after they cut my ceiling up? I can't do this myself! No! I paid a lot of money for this! I need a finished job. I can't borrow more money for this! I am a retired man on fixed income. I trusted them to finish this! This is not the end of this!

I ran into Bath Fitters at a local RV show and spoke with the representative. She was very nice and talked me into giving my phone number. The products looked wonderful, and I thought this would be a nice solution to redo the tub without a major bathroom overhaul. I just wanted the tub covering, not the walls, etc. I explained this to her.

Someone called from Bath Fitters several days later, and I explained to her again that I was just interested in the tub covering, not any other products. She said that would be fine and that they would schedule an appointment. She asked what time I and my husband could be home. I explained to her that this is my project, and my husband has nothing to do with it. He works shift work and overtime, and there is no way I know his schedule ahead of time. I also work two jobs and have limited free time. I practically begged her to send someone out to give me a "free estimate," but she said she could not send someone unless my husband was present. She would have to speak with her supervisor and get back to me.

Since then (This was in January.), no one has called from Bath Fitters. After reading some of the complaints on this website, I am glad I did not follow through with this. It is very insulting to be a working woman and told you cannot make a decision without your husband present. If my husband called, would they have cared if I was present? We have spent over $100k on renovations to this house, and I am the one who has dealt with the numerous contractors and subcontractors, not my husband. I also work for a contractor full-time, and I know how the business works.

Bath Fitters seems like nothing but a sales pitch to try to get you to spend on products you do not want. Thanks goodness, I did not schedule the appointment. I will now have someone come and refinish the porcelain coating instead. Bath Fitters lost a potential customer because of their sexist and archaic business practices.

The first person I spoke to was very arrogant and told me that there had to be a reason for it happening and said that he would leave a message for the office to call me for an appointment. I received a call from Diane and explained the situation and told her that this had happened before. She said that she would speak to the owner and ask him what action he would take in this situation and that she would need to look up all the paperwork on this job. After not hearing from her for several weeks, I called the office and left a message on their answering machine that I would call Channel 12 News and expose their business.

I finally got a call back from the office to set an appointment for someone to come out and take care of the problem. When the gentleman arrived, he was there for about an hour. When he was done, he explained what he had done. He said that he had to re-caulk the tub and that the mechanism that is behind the water handle was a little loose and that the water may have gotten in through there. Then he proceeded to tell me that the water could have come in through a crack on the caulking. I don't really think he knew what really the problem was. He even told me that once I had re-caulked the tub myself, the contract becomes void. Really! I just think that they use every excuse as to what the real problem is. He even was going to charge me for it. Please! I will never, ever recommend this company to anyone. If anyone does get a job done from them, good luck.

The tub installation was absolutely shoddy. They took out the old shower unit and were bringing in the new wall portions to install. They had taken out old insulation from the walls that was damaged or wet, but had no intention of replacing any insulation. I had to ask them if they were going to replace insulation in the wall when I noticed that they were preparing to install the walls without it. I had to go buy the insulation myself, and put it in. They were not going to deal with any of that. I should have been advised of this during their sales pitch.

When the installer put up the wall portions, the walls were cut too short and he tried to hide the half inch gap in the middle of the wall by placing a piece of rubber trim right in the middle of the wall. Yes, that's right. Not at the bottom of the wall or the top, right in the middle. The wall is supposed to be one piece, not cut and pieced together like a puzzle. Not only that, but the piece of rubber trim was cut too short and didn't cover the open space between the seams. The caulking was terrible and had bubbles, gaps, and some areas were completely void of any caulking at all. The floor portion of the new install is about 6 inches shorter than the original so I now have 6" of bare concrete between the tub and floor of the bathroom.

Of course, the installer left my home without even letting me know he was finished. I expected him to do a visual inspection with me when he finished. I thought he was coming back the next morning to install the counter top so I was going to deal with these issues with him then. He never came back. A different installer was sent to install the vanity counter top. When this installer was finished installing the counter top, he also left without letting me know and without looking it over with me.

The counter top was cut completely uneven, did not match up with the back splash and the corners of the back splash did not match up either. The counter top itself was cut 1/2 inch short and none of the gaps were even filled. The back splash ledges were 1/2 off in height of each other where they meet in the corners. The back bottom corner of the back splash, where it meets up with the counter top, had a 1/2 inch gap between there as well and was cut crooked. They had also apparently measured the height of the back splash incorrectly, as there is now one inch of bare wall space where the walls used to meet the back splash. This only matters because the walls are textured, and now that one inch space all around the back splash is not.

I was told by Bath Fitters that I would have to paint the bare space on the walls before they could come back and caulk the counter top. Apparently, they measured incorrectly and didn't want to replace the back splash. Isn't that part of this job? The installer also left silicone sealant all over the top of the counter top, all over the back splash, and all over the walls above the back splash. Pathetic workmanship. I could not paint the wall, as the silicone that the installer had gotten all over the walls would not come off and the paint would not stick. Bath Fitters has come back twice to fix these issues and still the job is not done. The franchise owner of this location does not care enough about their customer service to come out and look at this instead they sent out a 4th person to take photographs. Photographs do not depict the problems correctly.

This process began in November, 2011 and it is now March 2012. The problems still are not resolved. I received my credit card statement a couple of days ago and lo and behold, on 02-23-2012 Bath Fitter charged my credit card the remaining $1,006. They did this without my knowledge, without my consent or authorization and without completing this job. I did not receive a letter advising me they were going to do this or a phone call either. I find this to be fraudulent and unethical. I called Donna with Bath Fitters who refuses to remove the charge. I have filed a dispute claim with my credit card holder but that doesn't fix the shoddy workmanship of Bath Fitters. I am completely disgusted with this company and their complete lack of customer care and workmanship. So much for one and a half days professional job.

Next, we decided to have BF re-do a tiled stall shower in our second full bath off the master bedroom. The first problem that we noticed was that the aluminum strip that is supposed to interact with the flexible seal under the shower door was installed backwards, so I corrected this botched job myself. The next issue I noticed was that the drain hole that was cut in the acrylic base was way off center from where the waste line pipe was located under the floor. Rather than fabricating a new base, the installer decided to fill the misaligned holes with gobs of silicone caulk so as to direct the water in the base of the shower to where the waste pipe was located. In addition to the off-center hole, there was no pitch in the base toward the drain hole so water would just stand in the bottom of the shower for days until it eventually evaporated.

We called BF about the problem and they sent yet another guy out who tried to fabricate another base with a pitch over the prior one. Instead of removing the previously installed base with the off-center drain hole, this guy cuts still another off-center hole and attempts to create a pitch in flat sheet stock by building up the outer edges with excess adhesive strips. Guess what? Flat sheet material is resistant to compound curves and bends. That didn't stop this guy from trying, though. We even had Kevin (president and so-called master plumber of BF) come and inspect the job and I don't think he ever had a clue as to any of the things that were done wrong.

A few days ago we discovered that the Moen flow control valve was not delivering hot water, so we paid a visit to our local BF office to have one of their installers take a look at it. We were told to expect someone between the hours of 3:00 and 5:00 pm. Six o'clock rolls around and still no knock on the door. We called BF to find out where this guy is. We were told that he was running late and wouldn't be available until 7:00 pm. At this point, I reached my limit with BF and told the woman on the phone to cancel the appointment and that I would never let another BF employee step into my home again. I have decided to avoid further disappointment and fix the problem myself.

Stay away from this company and this specific location. We had the shower completed with regular tile and it was less expensive and it came out better. I’m sure we will get our down-payment back someday but it’s not worth all the aggravation of dealing with a company like this. Life is too short and there are too many other professional companies out there. Drop this company fast. I had to file with the Better Business Bureau and there are no extenuating circumstances that Bath Fitters can dream up about this situation. They simply are not returning our deposit without a fight.

On July 2011, Bath Fitter of Warren, MI sent out a very nice salesman. I have been told that my enclosure is not of standard size so the standard tubs that are installed to prevent leaking do not fit. It appears Bath Fitter's only barrier against water leaking into my kitchen ceiling is the caulking. I contend that caulking along is not adequate protection. The salesman gets back to me and tells me that he has no solution and has been told a higher authority would get back to me. They sent out a repairman who said he was here to re-caulk. I told him he could but that was not a permanent fix. He was very nice and caulked it very well.

Then, a "higher authority" person came out. He seemed very genuine and seemed to want to help, but then, he later said he lacked authority and the decision had passed to Brian Conroy, I believe the owner. I set up an appointment with Brian. In morning of the appointment, he called and had to reschedule. Morning of this next appointment, he called to say he was too sick and I surely did not want him in my house in the condition he was in. He would call me the next week to reschedule. He never called.

End of following week, I called him. He is still too sick and would call first of next week to reschedule. He never called, so I called and he says that he has been too busy catching up but would surely call first of next week (week of October 24, 2011). He never called. I called this morning October 26, 2011 and he is not in the office, I am told. I left messages. I am also calling I believe a cell number he used to call me and have left messages with no response so far. My goal has been to meet with him, explain and show the problem, and get from him what kind of solution he proposes as a fair solution for his customer.

I am a retired automotive Senior and Plant Buyer and had a lot of experience with suppliers. I know it is not easy running and surviving as a business. I know all companies make mistakes and have problems. I contend it is not so much that you occasionally have them but how you respond to and handle them is what matters most. This company is not one I would recommend.

An inspection of the drain showed that the shower drain was lower than the old tub drain (water doesn't run uphill) and was pieced into the old drain with a rubber collar and hose clamps. The collar was dripping and eventually destroyed the ceiling. I had the plumbing repaired by my own plumber as it was an emergency situation.

When Bath Fitters came out, they ruled that they would not pay for the plumbing repairs since I did not use their plumbers. They also refused to pay for the ceiling because they said that it was damaged at the time of installation. Of course, it was! That's why we had the tub replaced in the first place! We have receipts for the ceiling repair done immediately after the shower was installed.

They told me that they would be out to install our shower and then never showed up or called. When I finally called them, they gave me some lame excuses and barely apologized for my loss time at work. Bath Fitter rescheduled for another day the following week. And guess what, they never showed up for a 2nd time! I called again and my calls went unanswered. I could only get in touch with Brancen who genuinely seemed surprised at what I told him. He said he was not told there were any problems with the install and would go to the office and find out what the problem was. Then, they did finally install our shower.

I want everyone to know that Bath Fitter does not use a licensed plumber to do the work! Yes, that is correct. When I asked the installer how long he had been a plumber, he honestly told me he was not a plumber, but that he had been doing this type of work for almost 4 years! Wow! I paid over $6k for a bathroom remodel and they aren't even using a licensed plumber. The installer was great (and honest) and told me the company only uses a licensed plumber on big or complicated jobs. It saves them money. Well, they have not finished my job. The one day installation has turned into 4 weeks and counting!

Please do yourself a favor and avoid Bath Fitter at all costs. They over-charge for their services and are not even licensed to do the work they are selling! Listen carefully to their sales pitch. They use "factory trained and certified" installers.. What a nice use of words to make you feel good. And I must also warn everyone that they will try to pressure you into signing a contract that night by offering you a discount because it saves them money and they want to pass along the savings to you.

Don't fall for it. It doesn't save them any money because the sales guy is on 100% commission, uses his own vehicle, and pays for his own gas. Thanks for being honest with us, Brancen. They will offer to take 10% off if you place your order that night.. Don't be sucked in. We didn't place the order that night because we needed to go to our own bank and within a week, the lady in their office was already calling us to offer even more money off to earn our business!

The are a complete scam. They installed a similar Bath Fitter for a neighbor of ours and they only paid $4k. Brancen tried to tell us that there was a price increase due to oil prices. Really? It's $2k more in less than a year.

Beware! Beware! Beware!

They charged us over $800 to install a faucet, and then did not even use a licensed plumber for the work!

Day 1: Once the tub was removed, the installer said the drain tap was too high for their tub and he needed to get a plumber to come and drill concrete to get it lower. Day 2: I got a plumber and he said no drilling needed and he was unsure why it had not been installed right away. After calling multiple times, I finally got Bath Fitter to come back to finish the job. I was not a priority, they originally gave me a date for two weeks later! I complained and complained saying, "If you were a tenant, how many days would you not take a shower for?". They eventually got a cancellation and came Friday of that week.

Day 5: The wrong tub arrives, too big for the enclosure. I ripped out the wall to get it to fit as the salesman measured wrong in the first place. The worker almost walked on the job right then. Don't blame him (apparently, workers hate working for them. Awesome!). The faucets are on backwards. Hot is cold, cold is hot (which they said they would fix). Finally when it was all done, it does looks great and I thanked my installer for all his hard work because I know he's getting more screwed than I am.

But read all the FINE PRINT. They are not plumbers and if they find any reason not to do it in one day, they won't. Write down everything the salesman guarantees! Yes, I'm just a dumb consumer who fell for all your marketing and didn't read the back of my contract thoroughly. Unlike McDonald's, if I ordered something and it's not right, I'll get a new one at every location.

I've worked in a customer service. I understand that I'm not going to get my tub for free and I'm not asking for that but a "Hey, here's a free bar of soap" or "Hey, we're SORRY for the inconvenience". ANYTHING! The manager here in Vancouver, BC had no sympathy. For the price and headache, it was not worth it in my situation.

After-sales service - unknown

The same representative came out, wrote up the paperwork and just informed us that the cost is $6400-$3000 down = $3400 due upon completion of the bathroom. When we questioned him on the difference he started packing up his materials, refused to leave any paperwork and while my husband and I were staring at each other in confusion, the representative simply walked out of our house! He didn't say anything - he didn't even close the front door. (we have the A/C on) He just walked out! It is so bizarre. At this point it is apparent that we are not valued as a potential customer since we are not able to finance and apparently $3000 is not enough to make us important. At this point I would not do business with this company regardless if they would do the work for free.

My wife and I were looking to remodel our bathroom as it had a pink tub and old tile walls. The house built in the 70s. Like most homeowners, we started asking friends and family if they new anyone. I come to find out three of my family members used bath fitter and they all loved it. We only have one full bath and my wife was panicking that we will not have the use of it for a week or more based on some of our friends that had regular contractors to theirs. So my wife went to the mall and checked out their display—and, boy, was she impressed! The person working there went over all the benefits of the one day installation and how she can clean it with just Windex.

She filled out a card so some one could contact us. Within two days, a very nice lady called to set up a time that my wife and I could be there together as there are lots of colors and options to pick. I know I could not do this without her as we have been married a long time and if I picked the wrong thing I would never hear the end of it! Anyway we did set up a time we would be together for the appointment. Appointment was for 6:30. Well, at 6:30 the Bath Fitter guys knocked on the door right on time. Boy, that's a first. Most of the time we have someone to our home, they are late or don't show up. He introduced himself as Mark—sorry, I don't remember his last name.

Talk about someone who love their job, Mark went over all of our options to have our bath redone and even went over what other ways we could do this not using Bath Fitter. I got to tell you: he made a lot of sense. Why anyone would tear out the tub and tiles and put the same thing back is nuts! He showed us the benefits of the acrylic tub and the seamless one-piece wall with no more caulking.

Within a week, we received a call for the measure tech to come out and remeasure.

I like that measure-twice-cut-once mentality. After a few weeks, they called to set an install date. On the day of installation, Dave the installer goes over everything we ordered to make sure it's right. Man, what a hard worker. He didn't even take lunch. And the thing I like was that he was a Bath Fitter employee and not a sub-contractor. When they tell you one day, they mean it. In about 9 hours, Dave was done! It looked great and my wife loved it! If she's happy, then I'm good. Again, we’ve been married a long time, guys, and you all know what I mean. Bottom line: if you are going to redo the bath, call Bath Fitter. You won't be disappointed.

But let's put all that aside. My complaint is about Consumer Affairs. There is always two sides to a complaint and Consumer Affairs offers no opportunity for a company to put forward their side of the story. If this was the case, then maybe readers could read both stories and come to their own conclusions.

To sum up, Consumer Affairs is very much a one-sided company. If you are willing to let people write up complaints on your website and even let people use people's full names and not let those have a chance to defend themselves, then to me this makes you a worse company than all those that are listed on your website and have genuine complaints against them.

Everyone I talked to said the price Bath Fitter gave them when the salesman came out, was the exact price, no hidden fees. After much and careful consideration, my wife and I will use Bath Fitter to do our bathroom. I am not questioning the validity of any of the complaints and I do feel that Bath Fitter was wrong in some cases on here, but this is a very big company and for every one complaint there are hundreds of satisfied customers. How do I know? I did my homework on the company, as you should do if you are considering such a big remodeling project. In 2009 bath Fitter was ranked #4 in the Qualified Remodeler magazine (a magazine which lists the top 500 remodeling companies in the U.S.). I also checked them out on the BBB and seen that they had an A- rating. They have also been around for 27 years. Do you think a company would be around that long if all they did was screw people out of their hard earned money?

The best way I can some up Bath Fitter is this, Mcdonalds is the biggest fast food chain in America (Bath Fitter is the biggest bathroom remodeling company in America). Mcdonalds is the corporation, but has thousands of individual chains owned by different franchises. You may go to one and have superior service but go to another and swear you will never eat Mcdonalds again. Why is that, if it is owned by Mcdonalds. Shouldn't they all have superior service? Yes, but since different locations are owned by different franchises you get different service. Same is true for Bath Fitter having several locations and each location having different managers, sales reps, installers etc.., Bath Fitter has a product that is bar none to anything else. Do not let these stories make your decision whether or not to use Bath Fitter, do your own homework, talk to people who have the product and ask to see it up close. You will be surprised by how many people have them and love them and would use them all over again.

The following week, I sold my house and asked Thomas, the Charleston, WV representative, to put my order on hold until I got my new house built. He told me that he could not do that because he needed to get the job done. I then told him that I had sold my house and he already had my $2,000.00 down payment so why could he not wait for me to build my new house. It was going to have at least two baths that he would be able to install. He still refused to put my order on hold so I asked for my money back. He told me that I only had three days to ask for my money back.

The installer was very professional as was the installation manager, who agreed that they should have waited on me to get my new house started so they would have two or more bathrooms to do. Bath Fitters is a company who puts their needs first instead of trying to satisfy the costumer, who, in return, can give them other clients. I have told several of my friends who wanted to remodel their bathrooms not to use Bath Fitters because of the way they treated me over money that they were guaranteed to receive.

Companies are out to make a profit. It cost them money to send a salesman out to your house for a second time because you ** didn't do your research, so they pass the savings onto you to sign and make a profit. Bath Fitters is not out to give product away, so quit your whining if they ask you for your business. Use the internet, do your price research and then call for the appointment. If you have no money and have a bad credit, do everyone a favor and leave them alone. Grow up. Go get your plastic and fiberglass tub off the shelf at Home Depot, go get your ceramic tile, go get your ** handyman to do your bathroom and when he is done maybe he can throw in some new windows too. Than call a professional company when you are ready to replace the ** work that was done.

I used Bath Fitter for two baths and had the best experience with a home remodeling company that I could have ever asked for. They are professional, prompt, and have excellent service. The installer was wonderful and done in a day. Obviously, this company isn't perfect, but they stand behind their work and always strive to please customers.

You get what you pay for and with Bath Fitter, I got the best.

I was thinking of the whole 1-piece concept vs 3-piece, you never really have mold up the corners of your bath walls. It's usually where the tub meets the walls. A 1-piece still has seams on the bottom just like a 3-piece but Bath Fitter charges you way more. I had a friend who worked for them and said that it costs them less than $1000 to make it but they charge you $4500 - $9000.

They say it's easier to clean the tiles but consider this, have you ever tried cleaning a sliding glass door? You never seem to get it right and if you do, its dirty immediately. Don't be fooled by these crooks. I bought a 3-piece and it's beautiful. If you do buy from Bath Fitter never do it on the first call because they will offer you more soon after. What a swell company. They will give you 20% off if you decline on first call and still make tons of profit.

Buyer, beware. The resulting damage was that they tried to pull a fast one on me. They threatened that if I didn't jump at the savings that they are offering, I would regret it. There was extreme pressure.

The second time they came out, we have the following complaints: 1) the installer left a 3 feet long x 5 inch wide hole in our wall; 2) there is gouge out of the lining where they had cut the lining on the wrong side of the panel; and 3) they still refused to install our shower head. The installer's attitude towards the damaged wall was, "oh well, guess you have to have that repaired."

I then called Bath Fitters of Michigan the next morning. Brian returned my call with an unprofessional attitude. Brian said that the installer said there were no holes in my wall, that there was a stress crack in the closet. I don't appreciate being called a liar! I also have photographs of the damages as well as paid them $5k to install a perfect job. Brian then went on to argue with me that the wall damage would not cost me $1000 to fix.

Instead of asking me how to make me happy, he fixated on how I came up with the $1000 figure. I also told him that the panel was damaged as it looked like they cut the panel on the wrong side. Again, instead of saying, we will fix it, Brian went on to badger me on just how would the installer cut it backwards. He was very condescending to me as well as spoke to me like I was an idiot. This is all after I paid them $5000 cash the day before for a better bathroom, not a worse-looking bathroom.

Brian asked when I was available so that he could come over and look at the bathroom, because I am a liar, and I gave him two times; However, he told me that they were not good for him. He then subsequently called my husband to verify my story as well as apologize to him profusely, but he was a unprofessional, chauvinistic **** to me. He obviously believes women do not know what they are talking about.

Now here is where it is our fault, we did not call again. Now after several more years, the corners are cracking allowing mold to grow between the walls. After a mere 8 years, this thing is a complete mess. Now they have a lifetime warranty but does me no good. They came out and said the walls would have to be replaced, but they would have to charge us. When they sold it to us, they stated what an indestructible product it was, but it was never installed correctly and it cracked.

I have to take full blame for not being watchful on them and now I am left with a mess. Don't let it happen to you.

While the installed shower stall seems to be functioning properly (no apparent leaks) and looks okay, I can not help but wonder if Bath Fitter has not taken advantage of or gouged my father. With a bit of investigation, I noticed that Lowe's was asking $350-400 for a shower enclosure similar if not identical to the unit Bath Fitter installed. Adding $100-150 for ancillary supplies and fittings, I arrived at a total total materials cost of approximately $550.00-600.00. Subtracting materials from the $5,596.00 contract price leaves a balance of $4,996.00. For what? Labor? The installer only took two half days to complete his work. Labor then would be $4,996.00/8 hours or $630.75 per hour! Outrageous! I'd be very surprised if brain surgeons or rocket scientists made this much. I am extremely dissatisfied with this situation. I wonder how many $-thousands of their advertising I can negate by accurate, yet negative word-of-mouth.

I was more than disappointed when I discovered this. They are coming back again to let me pick out different hardware and they are also going to be bringing me a tube of silicone so that I can fix the silicone myself. The manager came up and looked at the silicone and tried to fix it himself, but it still looks terrible (all bumpy and spread all over the place). The manager is trying to get it right, but this has been a horrible experience for me. Next time I will stick to local companies.

I contacted the company & spoke with the manager, Mark. The first thing he said was that he has "never" heard of this type of reaction. I always get suspicious when someone says "never", and I was right to heed my intuition! He said "we only use silicone & blue tape" it couldn't have been caused by the installation. He gave me every ridiculous excise for what could've been the cause, (such as saying it could've been from an open jar of peanut butter! Ugh!) insisting they only use silicon & this tape. He gave me the number of the installer on call that weekend, Joe. The install was on Wednesday, my father went to the doctor Thursday, and on Friday he was still suffering.

On Friday, Mark said he called two other managers & they also said they had "never" heard of such a reaction. I thought he was hoping I'd just accept that lame comment & go away! Thursday night my brother went to the house & noticed the strong smell of chemical in the bathroom - he shut the door after turning on the fan. Mark said the silicone cures after 24 hrs., when I told him of this strong chemical odor very apparent 48 hrs later.

I called Joe, the installer on-call Saturday morning, when I asked about the odor & that I just want to trace the cause of my father's reaction, he said they use a very toxic spray glue! He read the warnings on the label to me - can cause respiratory ailments, if inhaled can affect certain organs! Keep area well ventilated! There was no warning stating this anywhere in the contract, the guy doing the install never warned my parents, he didn't ask them to remove any toiletries on the bathroom counter, never covered anything - he just sprayed this adhesive & left!

On Monday, I called Mark again & said I wanted a list of all the products used in the installation. He sent me an MSDS user's guide. Nowhere does it even mention this spray adhesive called Adspray which is what the installer said they use. When I asked the manager about using a spray glue in installations he said "who told you that?" Thankfully the installer was forthcoming with the name of the product, the ingredients & warnings. The manager gave me nothing! Makes me think he's hiding something!

I googled Adspray & spent hours trying to track down the specific product used in this install. Exasperated, I call Joe the installer saying I shouldn't have to work this hard and am considering calling a local TV station & an attorney for help. He said let me call Mark, he may take it more seriously if it comes from me. Well, Joe called me back saying Mark will send you a label from the can. Two days later, I got a 2"X2" square of the label with just the ingredients! This guy is a piece of work! Every owner's nightmare!

I have contacted an attorney, am calling the TV station today and I found the number of the company that manufactures this product. I will have my father go through tests to see what ingredient(s) caused the reaction, and then proceed with a vengeance. Ultimately, my family wants a warning in writing on the contract, especially for the elderly, anyone with respiratory illness, autism, etc; the installers educated on proper installs i.e. remove everything from room, cover sink, toilet, floor before spraying adhesive, provide proper ventilation for at least 24 hrs., the installers have to wear masks, (they don't - I'm sure OSHA will be interested to know that!) (Major health issue for employees!)

It has been an uphill battle with this manager & thankfully, the installer was decent enough to give me the info I needed for my father's health! If it weren't for him, I'd be even more frustrated trying to get this manager to be honest & forthcoming to make sure the customer who paid $6000 was happy and taken care of! Beware! Beware! Beware! I am telling everyone to avoid this company! My father is the sole caregiver for my mother. She is housebound. My father only leaves the house to shop for groceries, medical & dental appointments. He lost sleep because of the discomfort, for 5 days! Thankfully, I was able to come in & help my father by doing his duties for my mother. Now he will have to see an allergist & go through testing. I also have pictures of his body covered in this rash.

Bill ** (manager) has a spiteful, hateful, attitude. I wrote him a letter expressing my dissatisfaction; he didn't have the courtesy to respond. I complained over and over to the office staff so they scheduled the installer to come back. During one of the calls, they put him (the manager) on the phone and he started to argue with me. He complained about how many times I called them, and he never apologized for destroying and stripping me of my entire plumbing system which was high performance and superb quality.

The only change I wanted was the appearance of my tub and wall, not the functionality! I never asked them to rip out or change my plumbing fixtures. They never clarified, openly told me or discussed with me that they were going to strip me of the functionality of my showering system, which I loved and was so happy with for over 16 years. I'm emotionally distraught over this loss and traumatized.

They just take it for granted that's what customers want. Well not me, I told them I didn't want or liked what they did and I wanted my system back. They said it was illegal and besides they installed what I had selected.

How could it be illegal if I had my system over 16 years, just a day ago? I realized then, I had been had and there was no way they were going to return what they took away from me. Besides taking away my plumbing fixtures which they threw away without my consent and had no right to trash, they didn't even ask me if I wanted to keep them. The professional procedure would of been for them to leave the parts with me.

My plumbing fixtures consisted of a temperature mixing valve, a pressure balancing valve and my shower head was priceless. I had full control of my showering system and I used to look forward to my ultimate daily showers with a passion, fulfillment and joy. I no longer feel that same joy.

I wish something could be done to these criminals that take advantage and violate innocent victims like me.

I had the guy come down and took bathroom ceiling off my contract. So a new contract was made. I only did it because they would not listen to me that I want my money back. So before three days, I canceled. All they gave me back was $500$ for ceiling. They kept $4000 of my money. I had no services done. They still have all material. I can't afford a lawyer. I was laid off and barely making ends meet. Now, I can see keeping some at least $1000 but not the whole thing. I don't have a phone because it was shut off at the moment so I can't contact anyone.

Clifford, the sales rep was on time and greeted me with a smile. His next question was, "Where is your husband? " I said, "He is at work. " Clifford said, "Will your husband be joining us at all? " I started wondering why he was so concerned about my husband's presence because all of the other contractors, workers, etc., that I have dealt with in the past for other jobs never had this concern.

We proceed to the bathroom and I get a song and dance about their products and the lifetime guarantee and a lot of other bs and in between almost every other sentence from Clifford was, "Gee, I wish your husband was here." I asked Clifford, "Would the price/quote be different if he were here because that's all we are interested in at this time?" Another song & dance about how great the product is and if we wanted cheap they could give us cheap.

By this time, 15 minutes into the meeting I was very insulted and frustrated. So, I asked Clifford, "Are you going to measure and give me a quote for a bath liner?" He said that he really needs my husband present and could we reschedule when he is available." I walked away wasting my time and my tenant's time because he refused to give me a quote. I called the office and told them I wanted to know what kind of company is Bath Fitter by not giving a woman a quote. Are they prejudiced against women? The supervisor stated, "We need all decision makers present." I didn't buy that because when they thought the appointment was with my husband, they never told him I had to be present.

After reading the comments here, I have an idea how much they would try to charge whether my husband was present or not and it is not worth it. After seeing all the problems and complaints on their service and product, I am not interested in their company.

I do thank Donna of Norfolk, VA who had a similar complaint as me on 2/5/2008. She stated she felt she was "teleported back to the 1950s the way they treated her because her husband (of 6 mos) was not present. " I hope Bath Fitters realizes that Ozzie and Harriet both work outside of the home now and that women are capable of handling business without their husband. Sometimes, better than the husband!

I had a friend work for them and it costs them less than a $1000 to make it and charge you $4500- $9000. They say it’s easier to clean than tiles but consider this: have you ever tried to clean a sliding glass door? You never seem to get it right and if you do it’s dirty immediately. Don’t be fooled by these crooks. I bought a 3-piece and it’s beautiful. If you do buy from Bath Fitter never do it on the first call because they will offer you more off soon after. What a swell company. They will give you 20% off if you say no on first call and still make tons of profit. Buyer, beware. They tried to pull a fast one on me. Threatened that if I didn’t jump at saving I would regret it. Extreme pressure.

When I called to try to remedy the problem two days after initial installation, I was not given any date nor time when the installer would be back to try to resolve my problem. I was only told that "they would get to it when they were back in my area again, maybe next week". I also was told that the shower rod is screwed into the walls of the shower and that because of this they would be unable to repair the holes left behind, but only cover them. I think that for the $5,500 I spent on this system that I should get prompt service with a date and time when they would be back and that they should fix this problem as soon as possible. The installer who called me back, Joe ** agreed with me that the shower rod should not be screwed into the walls because of the high price of the system and that an ordinary shower rod would do the job of holding up the shower curtain without making any more unneeded holes. It became apparent to me that this was simply how he was told and trained to install these systems.

So after spending $5,500, I will to go out to my local home improvement store this weekend and spend more money on a new shower curtain rod that will not need to be screwed into the walls of my brand new, highly expense tub and walls. I would also like to add the fact that the clear plastic shower curtain rings that were given to us by the installer are very cheap and something you can get at any dollar store.

For the amount of money I spent on your product, I 'm very disillusioned with the experience I have had thus far, and cannot in my good conscious ever recommend your product or services to anyone ever. I was told that Bath Fitter was the Mercedes Benz of the bath renovation world by the salesman. I vehemently disagree. I would recommend that in future installation the owner of the home be allowed to make a choice between the screwed in shower rod and an ordinary shower rod that will not add holes to the walls of the shower enclosure. I also would like to recommend that Bath Fitter give the customer some decent looking metal shower curtain rings to match the chrome faucets or whichever color faucet that they chosen. I think these small, inexpensive changes would increase customer's satisfaction greatly with your product in the future. If you have any questions or need me to clarify anything I have written please do not hesitate to contact me.

I paid around $4,500 and had my 5x8 bathroom completely remodeled. I kept my cast iron tub, had the surround tiled, new fixtures, tiled floor and new vanity. Why re-bath when you can remodel?

I caught up with him by phone months later. He said he couldn't get it financed, I ask why didn't he get back to me? He stalled for an answer and then said he was dealing with another finance company that might be able to finance the job. I had to call the office a number of times before Joe returned my call. I told him I want my $250.00 returned. Joe said to me I have to talk to Lauren, she handles the money. This, of course, began a cycle of telephone tag.

Lauren was always at lunch, not in or off until next week. When track her down, she told me she could not return my deposit because I had to cancel the job within 72hrs. I became angry and explained the job was supposed to be financed and I had to wait for Joe to get back to me and he never did. Then she went on to say, Bath Fitters measured and cut material for the job. I told her that was impossible because the tub had to be leveled. The tub was on a 10” tilt. The under-floor has to be reconstructed, (the floor was water rot) and I have to install a security bath window much smaller in size than the standard contractor’s window in place now. And a single faucet plumbing before any work could be measured. Sheetrock and wall board were not completed.

Finally, I was told, by Lauren, "I'll get back to you. I have to discuss this with my supervisor/owner." Three weeks passed and I called a number of times. No one has returned my calls or refunded my $250.00. I spoke to another female in the office last month, February 2010. I told her the whole story and I said, "What are you people rip off artists? Her response was, "We’re not that kind of company. Someone will get back to you.” I'm still waiting, today is March 30, 2010.

This company needs to be shut down and denied a license to re-open under another name. I can see that this is a pattern with them. I will report them to the Dept. of Consumer Affairs for further action. They didn’t do anything to deserve $250.00. They advertised, "FREE ESTIMATES". My advice to consumers, stay away from Bath Fitters.

Home Depot, Shears and Lowell’s may be expensive, but their reputable and if you’re not satisfied, they will return and get it right. I am 71 y/o retired living on a fixed income. This company Bath Fitters should be shut down.

She was very rude so I got off the phone, and after thinking of all the hassle they gave us, I called back and told her we would reschedule at another time, and she wasn't happy, and was rather mean on the phone. Whatever happened to customer service? And when a business answers the phone, they should address who they are, and their name is not customer service, and I would say from where? Needless to say, we will find another company who needs our business and our money to stay in business. You think with the way things are right now, people would be a little nicer! They lost a customer, willing to provide someone with a paycheck, to put food on their table.

I complained to the office about the job, and they said I would have to get in touch with him. He called me in August or September 2009. I asked him what happened, why he did not return my calls, and what happened to the financing? He replied, "we don't do business with that finance company anymore". Why didn't you get back to me as you promised. I said I can't have the work done unless he financed it, as he had promised. He replied "we have another finance company that we deal with". I asked him to call me when he gets it financed, or return my deposit. After waiting for a decision, I called him in January 2010. He said he can't get it financed. I said return my $250.00. He said the office handles that, and I should speak to Loureen. I called the office several times before Loureen returned my call from stage 2 Alexander (631 9560634 at 3:15pm 02/02/10).

I explained the problem and asked that they return my $250.00. She said at first, If I wanted to cancel the contract, I had 3 days from the date the contract was signed to do so. When I said the job was contingent on approved financing by Bath Fitter. She then switched her rational for not refunding my deposit to, "we order parts for the job". I said how could you order parts when the bath area was under construction. The window still had to be removed, the tub was sitting on a 10* list, and in need of being leveled, and reinforced floor beams installed.

The tub faucet and triple knobs have to be converted to a single control etc. The bath walls, vanity and med cabinet space have to be measured, before you can accurately measure how much material is needed, and the cost. She said Bath Fitter salesman measured all the areas, and that material was custom measured for my job. We got into a heated dispute. I threaten to report them to Suffolk County Dept. of Consumer Affairs. Loreen said she'd get back to me. That was Tuesday, February 2, 1010. As of today, and the time of this complaint, Bath Fitter,nor sales,mam Joe, have returned my call.

Over time, say 10 years, the caulk along the long wall began to leak and filled the space between the liner and original tub with water and the glue on the bottom let go. I removed the drain and squeezed out a few gallons of water. I then re-caulked the long seam with silicone and the leak stopped. The seam is too wide and unsightly. My beef is this seam should have been 1/4" wide at most, but poor fit up and craftsmanship is to blame. Also, these liners should have a lip on the long side to slip up under the bottom edge of the wall tile. Caulk is the only water barrier. I recommend one get references and go see for yourself the quality or lack thereof before signing a contract with Bath Fitters. I will not use them again.

He brought some kind of solvent to remove the adhesive but was unable to do anything about the scratch in the acrylic tub other than recommend a polish. He said he would have their office call us back. Well that was over 2 months ago and we haven't heard back. Our calls go to voice mail with no response. I truly wished I researched them a little more and, certainly, would have reconsidered giving them any business had I discovered this site. So after 5 months, the caulking is starting to peel and mold. Guess what? I'll do the repair myself. For any perspective Bath Fitter customers, please, please deal them with extreme caution. Better yet, don't deal with them at all.

In summary: The deed is done. We did receive installation and product as quoted but the quality of workmanship is very poor. However, getting after sales service is next to impossible. Buyer beware!

What was supposed to be a one-day installation turned into 2 1/2 days. Beginning at 9 a.m. and finishing up on the last day at approximately 8 p.m., they held us up from going to dinner with friends, who were patiently waiting. The only complaint clear to the naked eye at a quick glance was the shower doors were not the correct size and they needed to be switched for easier access into the shower.

The installation took place on October 21, 2008. While we continued to wait on the replacement doors, my husband pointed out that the walls were not "plumbed." I never heard this term before, but my husband explained it. We found too that there was a lot of play in the doors and too much space on the floor around the drain.

On November 3, Glenn (manager) came to our home and inspected the work. He supported the need to have the correct doors put in, and he also agreed that installation was poorly done and that the walls had to be torn down and replaced. I have proof of this in writing. On November 8, I sent a certified letter to the company addressing these concerns and pointed out that had I been a single woman, I would have been taken advantage of not knowing what the finished product should look like.

I received a call from Glen in July of this year asking to meet with me at my home. I agreed. I again expressed that I did not want anyone from Bath Fitter to do any work whatsoever in my home ever again, not even to replace the doors. I made it clear too that this work should have been done right the first time. I had hoped that the purpose of his visit was to agree to reduce this cost that we pay directly at their finance company. I expressed that I would be willing to pay half and chalk this off as a bad experience. He said he had to get back to me on that and would call me again in a few days. I heard from him again about two weeks later, and the response was no but that they would be willing to redo the work as previously discussed.

I then obtained a lawyer, and in the absence of having been given a copy of the original contract we signed, we had a day in court in Philadelphia County to learn at that time that any complaints, claims, etc. against Bath Fitter should be filed in Dauphin County. I then made arrangements and paid to have a conference call with an attorney in Dauphin County who gave me good sound legal advice. He informed me of the positive and negative sides of such a case.

The only thing holding me back is my inability to pay legal fees for another attorney to represent me. I'm already out $600 in legal fees. I sent another certified letter to a Martin, who is the president/owner of Bath Fitter on October 9. That was returned to me by the Postal Service, which stated "return to sender" and forward time had expired. I then called to verify the mailing address, which happened to be correct. I decided then to just fax my correspondence to him on November 3.

To date, I've heard nothing whatsoever, which angers me even more. I'm giving thought to contacting the Better Business Bureau. I am quite surprised that Bath Fitter has not been put out of business! How could they operate for so long with all the complaints you hear about, let alone the countless ones who have not complained? I heard there is a class action suit somewhere against them. I would certainly like to be put on the list. And I would testify in court. Just tell me when and where. Lastly, my regret is that there was absolutely nothing physically or mechanically wrong with our old shower. Our mistake is not being able to get it back.

Then he went into the bathroom and applied the coating using a respirator. I have a 4-year-old in my house! My house was overcome with toxic fumes. All the doors and windows were opened. Upon leaving, the installer said the smell will last a couple of hours. After a couple of hours, we took the child out of the house. We had stinging eyes, sore throats, chest pains, and pain in my ears. What is happening to the 4-year-old? I called Bath Fitters on 10/19 and told Sherri I needed a list of the toxic ingredients and side effects. Plus, a copy of what I signed when the guy was leaving. She was all bubbly and said yes. Nothing ever came. This place does not have any concern for the customers once the bill is paid. There is no customer service. I still have a smell in my house 8 days later. What did this cause in the 4-year-old? What can I tell a doctor what we were exposed to?