Bath Planet Reviews

They only sent one man and he was wonderful. He was an older guy and he had to do a three-hour commute to get to me all of those days that he came. He did a terrific job. He came every day at 8:00 or 9:00, and stayed to 2:00 or 3:00 in the afternoon until he got it done. It was at least seven days. That was an imposition because I thought it would be one day. They built in a little bench. It also has the little ledges where I can put my shampoo. But the shower door is rickety when I open and close it. It needs to be tightened. I can live with it. I just open and close it gently.

The shower that he put in was perfect. I'm very pleased with the shower. But he left the rest of the bathroom like it was and took off the other fixtures that I could have used that weren't over there by the shower. I thought they would do the whole bathroom, but the only thing they did was install a shower. It cost me 17 grand. I complained to them and they got another $1,000 loan to do the fixtures, which I had already sent them the pictures of the fixtures and I would pay an additional $1,000. I would have financed it myself had I known they would finance at such a high rate. I'm looking for a company now to take it over because I'll pay that forever in thousands of dollars of extra interest.

We got up at 4am on 11/3 to prepare our floors with brown paper, as we do not walk on our floors in our shoes. And I was sure they did not get new dropcloths just for us! They were to arrive between 7am and 8am...Pedro and partner arrived at 8:20am. When he opened the pipe, there was standing water in it. I did take a shower before they got there, which I let them know. Well, Pedro found that to be a problem and suggested a plumber because he just could not continue his work otherwise, and was ready to pack it up for the day! We damn near begged this man to wait for a plumber, which don't just appear when you say the word plumber! Pedro stated he would finish a job in Palmyra and return if the plumber was finished in a descent amount of time.

It took longer for the plumbers to arrive here than it took to do the work, because there wasn't any work to be done. It took the plumbers 10 minutes, if that! There was only about 2 ounces of water in the pipe, which Pedro would have known about had he suctioned it out in the first place. Even the person who oversees his work stated that, when we attempted to get him to come back. Apparently he had the other job in Palmyra after us. But now according to Christina, the person who oversees Pedro's work, it would be too late when he would finish both jobs. But if he had both jobs on his itinerary for the day, how is it now going to be too late to finish? Pedro and partner had no intentions of returning. They left my bathroom a mess and he damaged my drywall by sawing into it.

And where the hell was Johnny (the person who came and gave us the quote) while all of this was going on? He stated we would see him again as he comes to the jobsites to check on his workers! We were speaking to Christina the entire day, who only made excuses for Pedro and partner. Not sure how she oversees anyone's work when her area code is 630. So here it is Friday, 11/10 and Pedro and partner are back. For $17,000 this was a crock of hooey! The first time they came out, prior to calling it quits, my husband had to go to Home Depot and buy a snake, and shut off valves. Are you kidding me! For that price, the customer has to supply your workers?!

The old surround left about 2 ft of drywall at the top. I ordered their surround to go from floor to ceiling. For that price they only removed drywall up to the height of the old surround, and replaced only that area with moldboard. I called Christina about it. Got answering service, but no return call. And still, no Johnny in sight. Well, Pedro and partner are now gone again and we are still without a shower! The pattern did not line up! Danielle (whoever the hell she is)tried to blame us for the pattern not lining up! She stated the pattern we chose, that THEY OFFER AND CREATE on their cheap surround is why! Again, for what we have to pay...hell no! That is not acceptable! So to get this over with, we went with no pattern! We just received a call stating that they will not be able to have just the plain surround without a pattern until Dec 7th! So they gave us a lousy $150.00 inconvenience credit! STAY AWAY FROM THIS COMPANY!

Can't get anyone to respond. They were all smiles and friendly before I signed the dotted line. Invisible after I paid for the job. Could have gotten the same shower from home depot installed for probably 5K less. This company's customer service (laugh) does not exist. I'd say the odds of us receiving the grip floor they “threw in” are basically ZERO%.

I tried calling the office again on 9/6 ( today). Again, I just get the voicemail. I leave another message. I finally end up calling Daniel, the owner. While I am in the middle of explaining my concerns, Daniel interrupts me and tells me that he was driving and needed to get off the phone so he wouldn't get a ticket for driving while talking on his cellphone. He asks me to send him a text regarding my situation (which I did), and he assured me that he would call me back with an update by the end of the day. The day is over and I have not heard from him. I'm getting the runaround and they haven't even done my install yet. Do not do business with these people.

I guess we were given too good of a price because two days later Bath Planet called and said they weren’t going to do the deal. Even though I had a signed contract that said they have to do the deal, no one wants a contractor doing work who doesn’t want to be there. Bath Planet promised to refund the $4,500, but has not done so yet. But when Bath Planet sounds like they are giving a deal that’s too good to be true, it isn’t true. They won’t honor deals that they make. To make matters worse, yesterday somebody new from Bath Planet called me to ask if I want a free consultation. I politely declined. Sure hope they don’t call again!

Then when you decide to cancel within the 3 day period allowed in the contract after reading their horrifying reviews, they will ignore you until after the 3 days and say, "Oh, no. I'm sorry, it's too late. If you cancel now you still have to pay us 50% of the estimate ($14k in my case)." Might as well let us take 100% for a terrible job, MAYBE a half way decent shower, and an overall nightmare (PAY ATTENTION to the REAL REVIEWS of their so called work-not the FAKE ONES POSTED BY EMPLOYEES like Kaye ** for example) of an experience. It's been over 5 weeks and I'm still waiting for them to return to the lender the $28,000 they're attempting to steal in my name. I submitted a claim with the lender, but I guess the next step will be a lawsuit after some more complaints on various platforms. RUN. RUN HARD AND FAST!