Bath Planet Reviews

The Rep was very extremely full of information from the start to the end of our initial meeting for a quote. I really enjoyed & appreciate the time it took to explain how the process would go, the materials used, the considerations for cleanliness their company provides along with employee work ethics from multiple departments. I feel good abt everything. I will provide info abt my new bathroom after completion....

BATH PLANET of SW Virginia (Roanoke) is by far the most honest and efficient business that I have dealt with as a home owner of over 50 years. From the first day when the owner Travis, examined the 2 bathrooms we wanted to renovate, there was nothing less than 100% respectfulness for both the home and the owners/occupants. Both of the gentlemen who did the installation were beyond respectful, treating our home as if it was theirs. At the time of installation, both bathrooms were completed in a week. Even when the original bathrooms were disassembled, there was virtually no dust anywhere in the house from the demolition. The finished products were well beyond our expectations. On a scale of 1-10, I give BATH PLANET of SW Virginia (Roanoke) a PERFECT 15!!!

The installation of our walk-in shower took a day and a half and the gentleman was very good. He walked in, put caulk down and did an excellent job. He was very neat and cleaned up after himself. We had a tub and shower with shower doors on it and getting into the tub was difficult. We installed that ourselves years ago. My husband did carpenter work, but he can no longer do that. So now, we have a walk-in shower with shower doors on it, and we love it. It was a good experience with Bath Planet. They did a good job. We're well pleased with it.

Over a year ago, I saw Bath Planet at a home show. My interaction with the sales representative was very pleasant, and I was equally impressed with the installation team, who knew what they were doing and completed the job in just one day. While there were no specific highlights beyond their efficiency and professionalism, I can confidently say I'm satisfied with their work. The customer service I received was excellent.

I received an advertisement in the mail from Bath Planet and we decided to get a full bathroom remodel, which took a bit longer due to material shipping delays. Nonetheless, we were really pleased with their work.

Well, please hear me prospects. DO NOT TRUST THAT THIS COMPANY WILL REVEAL ALL THEIR SHADY FINANCIAL DEALINGS. We were quoted 2 prices. We had 3 days to make a decision. I called the next day and decided on the lower cost option which involved excluding a product. They adjusted the “work order” and sent it to me right away so it can be signed quickly. What they did not do was adjust the price. That’s how dishonorable companies get over on people. The financial chic tried to tell us that the young lady walked us through the change. I told her, “ no she didn’t, she said she needed the signed revision right away so they could get our materials ordered.” God forbid they do the honorable thing and adjust the price together with the “work order”. So, if you want to throw your trust their way, please, go over their contract with a fine tooth comb, even if you make Them wait. Don’t let them get over on you like they got over on us.

DO NOT USE FOR SHOWER INSTALL. A few years ago I purchase a shower install from this company and now the shower has a small crack. The "lifetime" warranty states "BCI warrants that the surface of the Product will not materially fade, yellow, crack, bubble, or peel under normal use and when cared for under the guidelines set forth by BCI. Also, In the event of a failure of the Product, as a result of a material effect to the Product that is not caused by the Customer, BCI reserves the right to partially repair, completely replace, or provide a full or partial refund, whichever BCI deems appropriate in its sole discretion." I showed them proof of the crack and they pushed it on the original contractor they assigned and refuse to review or have someone come out. The contractor is out of business and they will not honor their warranty for the crack Total FRAUD!!!!

Do not recommend.. Had a tub to shower conversion. Salesmen came out, did not really know what he was doing. Another salesman came out, because I wanted to cancel.. He was better. I understood it better so install set… Install went well except for doors not put on order or forgot to pick up. IDK and they don’t know.. so door installed 4 days later… When first installers left there was a foam piece left in driveway … It was the shower floor safety mat. The tile cut to put corner piece, cut very uneven … The doors have a gap when closed to one side but no gap when closed to other side… I read reviews before I used this company. All good on install? The only bad was salesmen. They must pick and choice reviews to post.

If only I could leave ZERO stars to rate my experience, because that is about as much positive things I have to say about the Bath Planet of Missouri (dba Reflections Bath and Spa) out of Springfield, Missouri. I cannot rate the product itself because I have yet to receive it. The customer service provided is absolutely ridiculous. No communication, continually being told things are back ordered, not enough installers, etc. We ordered back in October 2024 with an estimated install of mid-January 2025. No communication for months. Eventually confirmed an installation for May 2025. I took off of work to be present during the installation and they no showed and did not call. For three days I called and left messages, texts, and emails. No communication.

In August of 2024, we contracted with Bath Planet for a shower remodel. It has been 10 months and the work still hasn’t even been started. No updates from them and we can't get a call back from anyone that knows anything. Tried to call to get our loan refunded and cancel the work. Stay far away from them!