Bath Planet Reviews

I was not home at that time of installation date. They explained to me everything. They would do everything in one day. No one was supposed to take a shower or anything for 24 hours, which we did. And when I got home that night, that was where I saw the mistakes. If I was home on the day of installation, things would have turned out different on the original installation. My wife takes care of our grandkids, so she wasn't able to pay attention to whatever they were doing. But they were able to fix it.

I would go a different way the next time. I would go with a bathtub-less setup because there is less maintenance involved. This material that they use is high maintenance. So, if I don't keep up with it, it can get stain. We spend much time keeping it clean. If it was a different setup, it would be less maintenance. But what is done is done. I have it for four years now and it still holds up.

I got a 19-inch soaker tub with the acrylic walls and a shower. I got the showerhead and the faucet replaced as well. It looks great. I've been using it every day and it's great quality. I was worried as things settled that there might be issues. But everything's been perfect. It's been the same as when it was installed. I had a great experience from the sales setup and going through all the options to scheduling everything to installation and now the use of it. It's far exceeded my expectations and I've already told so many people about it.

They first came out to work on the bathroom floor. They worked on the sealing since water was going into the wall because the people who previously worked on my bathroom didn't do the sealing around the bottom of the floor part of the shower. Bath Planet's reps then did the walls and the shower. They put a handicap rack up there and a new seat in the bathroom. There was also another guy who came and did the window. I gave them a recommendation and I've told others that they did a really good job in my bathroom.

The whole project took pretty close to two days. The installer was working by himself. He did excellent work except the shower doors. The outside one would hang up and it was rough, and it came off track once, opening it up because I’ve had a bunch of gummy stuff up on the railing and on the rollers too for just on the outside door. So he came out and tried to clean it up but didn't quite get all of it. So a couple days later, I just cleaned it all off myself, because what he noticed that the two rollers on the door also were all gummed up with some type of a real sticky, gummy stuff.

We kept the shower pretty simple. We have one grab bar in one corner unit. The main thing that bothers us about the shower is that we weren't told that the floor would be concave. I just expected the shower to be flat. My wife and I are both in our 70s, and we've both had trouble adjusting to the concave floor. It throws us off balance a bit sometimes. Also, our relative said he slipped and lost his balance in there a couple times too. I asked about it, and I was explained it's like that so all the water runs toward the center and away from the corners so it doesn't get a mold buildup. But the corners are not square. They're angled down, so I don't understand that. We’re not happy with the floor of the shower.

I love the door. The installers didn't speak hardly any English, so they had a little trouble getting it all squared. But it's good. I had James come out and he did a couple of minor adjustments. They didn't ask about changing the key to match our other house keys and I was told they should have done that. But overall, the pricing is good. The shower installer is real good. I'm a perfectionist, and so a couple of things were off a little bit. But he did an overall good job, plus a really good job on the half bath flooring. I already recommended him to a couple of friends before we had a couple of minor issues. But Bath Planet is still a good company.

I had sticker shock on the price but I know what bathrooms cost. All the prices are up and it was the convenience of it. So it was working for me. The quality of service was good and I’m happy. I had a kidney transplant and I fell over the side of the regular five-foot tub standard. I was lying on the floor and I didn't want anything like that to happen to my wife. So it was an ease on my mind getting the shower. I was happy when my wife came home and got in it.

They called me at least 3 times a day to get us to sign that contract. When we finally broke down and signed it, we never heard from them again. I only write reviews if the service we received was great, or THE WORST! Bath Planet is the worst experience we have had, and we remodeled our entire house using multiple companies! The other companies all received great reviews. Minus the frameless door which they contract out to install (and is the best part of the shower), and the plumbing, my husband and I could have done this ourselves. Did I mention I had to fight for that door which they claimed I did not order. Do not trust this company! Bath Planet does not even deserve 1 star! Those good reviews are probably posted by friends and family!

I called back on Monday, November 25th. I talked to Cindy. and she said another message will be sent and she apologized for anyone not showing up. She couldn't explain why. As of Friday, November 29, 204, no one from BathPlanet has contacted us about the leaking shower. I can be reached at **. Very unprofessional service as our leak has gotten worse.

We had to put this house on rent and were referred by Bath Planet about this company, now we are stuck in limbo and have to secure someone else for the remainder of the work. We gave them premium price over others. Feel free to email (**) me before you decide to give them a check of your hard earned money. Better keep lawyers handy if you plan to deal with them. Think twice before you pay and sign anything with them.