Bath Planet Reviews

I received an advertisement in the mail from Bath Planet and we decided to get a full bathroom remodel, which took a bit longer due to material shipping delays. Nonetheless, we were really pleased with their work.

I got the siding and the gutters done and I added in the rest of the bathroom. The service itself was great. The people were all friendly and a couple of them went a little over and above what I think they had to do. I was very happy with the siding because they did it the way I wanted it but I feel like I should've gotten the whole bathroom done with the 20,000-some odd that I paid. I had to put in my own medicine cabinet but it's not really that important because I paid less for the medicine cabinet than if I had purchased it through them. Also, I was seeing a lot of ugly starting off in my bathroom and the walls were starting to peel from the humidity but now, I don't have to worry about mold in the back of the shower.

In the beginning, I had some issues with the way everything was installed and set. I was not happy. Bath Planet tried to come back a few times to fix the errors that were made by the original installer. Finally, I asked them to remove everything and do it all over again, which they agreed at that time. They came, tore everything out, put new stuff in. Every time I gave them a call for service, they came and did it.

A few people had quoted me saying if the floor got damaged, they were gonna charge me more for that. If there was an issue with the plumbing, they were gonna charge me more for that as well. With Bathroom Pros, it was a set price which I liked. They also told me they could do it in a day. The installers got here 15 minutes after the scheduled time, which was fine. They checked in with me the whole time, showing me each step. They laid down all these mats and showed me all of the guts behind the tub, how everything works and how they were installing everything. They made sure I was okay with the tub before they installed it. You wouldn't think it's something that's gonna be done in a day but it was. It was amazing to watch the whole thing happen in one day. It was very quick, step-by-step. They seemed really organized. They got there around 9:00 and were done at 7:00.

I saw the gentleman from Bath Planet who was doing some work for somebody else and I asked for his business card. I called them then two gentlemen came out. We talked and they looked at everything. I knew I needed some work because I had somebody do some work in the bathroom and they didn't do a good job. So, Bath Planet had redone my bathroom shelf, the toilet, and the sink. They had also redone my shower, my floor, and my window in my bathroom.

The installation guy showed up at 8 in the morning, took the old bathtub out, and put the new walk-in shower in. He was gone that afternoon, and it was a wonderful experience. My father-in-law wanted a walk-in shower and I told them about Bath Planet. They went there and took care of them, too, and they were very satisfied.

Bath Planet seemed convenient, so we decided to buy a full shower system from them about a year ago. However, our experience with their service was quite disappointing. After discussing the purchase in January, we were told we wouldn't get installation until May. May passed, and still nothing. We were repeatedly promised service but kept facing delays without clear communication.

Over a year ago, I saw Bath Planet at a home show. My interaction with the sales representative was very pleasant, and I was equally impressed with the installation team, who knew what they were doing and completed the job in just one day. While there were no specific highlights beyond their efficiency and professionalism, I can confidently say I'm satisfied with their work. The customer service I received was excellent.

Customer service is the worst. After less than a year, I discovered the shower they installed was leaking between the wall of the bathroom and a carpeted bedroom. Now they are giving me the runaround on repairing carpet, walls, and mold removal. This is a company that does not back their work. They take your money and leave you to fend for yourself. Still waiting for solutions after contacting them about this 5 months ago. They do not care to right their wrong. None of these issues existed for 20 years prior to allowing them into my home and giving them my business. I would not recommend this company to anyone for any reason.

After meeting with the rep and him taking photos of all, we decided to utilize our current base. NO PROBLEM! Signed up and paid in full. Called to check in as we were assured it would be installed in two to three weeks. Got a “manager” named Joe **. He said our base had a crack so we had to buy theirs. I said no it doesn’t and I don’t need or want a new base. Two weeks go by. Just received an email that “it’s a snap together system and we HAVE to buy their base”. For the low, low price of 3000$. Good news is he will take 1000 off. I said we cannot afford it and would like a refund. Haven’t heard back yet. I find it odd that wasn’t the problem the first time around. I also find it odd the salesman said it was no issue. Very scared we will lose our money. It’s a lot of money trust me. I would stay far far away from this company.