Bath Planet

Bath Planet Reviews

Bath Planet Reviews

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Overall Rating
3.7 out of 5
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About Bath Planet

Bath Planet is a bathroom remodeling company that offers a variety of services for consumers interested in a bathroom upgrade. The company specializes in fast installations and includes a limited lifetime warranty on its products.

Pros & Cons


  • Fast renovation process
  • High customer service ratings
  • Limited lifetime warranty


  • No pricing information online
  • Order to installation can take time

Bottom Line

Bath Planet is a bathroom renovation and remodeling service. Its products come with a lifetime warranty. One-day installation is available.

Featured Reviews

Medina, OH

Bath Planet was efficient… It took two days on the one and two days on the other two. I was amazed how quickly they worked. They did their job. They cleaned up everything. We were...

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Portland,, OR

I couldn't get in and out of the tub and my husband is pretty feeble. We needed a walk-in tub… I talked to Craig and he was great. Any friend of Craig is a friend of mine. He also...

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What is Bath Planet?

Bath Planet offers a variety of bathroom remodeling services, including renovation and replacement options for customers who want a bathroom upgrade. Bath Planet boasts affordable services with quality products. This includes rigorously tested acrylic products.

Products and services that Bath Planet offers its customers include:

  • Tub to shower conversion
  • Shower to tub conversion
  • Shower or bath remodeling
  • Shower or bath replacement
  • Bathtub wall liners, step-through inserts and accessories
  • Walk-in tubs
  • One-day remodels
  • Barrier-free showers
  • Shower bases, liners, wall surrounds, doors, rods and accessories

Bath Planet has an array of styles, patterns and colors to choose from, which lets you tailor your bathroom to fit your tastes. All Bath Planet products come with a limited lifetime warranty. Customers can schedule a free consultation with their local Bath Planet dealer.

Bath Planet installation

The process starts with sharing your remodeling goals with a Bath Planet customer service representative before scheduling a free in-home consultation. During this meeting, a design consultant assesses what options match your goals and suit your bathroom.

Once you choose the right options for your bathroom, the design team goes to work. They take detailed measurements and photos and hand your design to the operations team. This team reviews the work and places the order. Once your order arrives, they do a quality check and contact you to schedule installation.

On installation day, your technician will review each step with you. During installation, they take every precaution to keep your home clean and protected. When the work is complete, the technician does another walkthrough with you to make sure you’re satisfied. Depending on the scope of the project, installation can be completed in as little as a day.

How much does Bath Planet cost?

Bath Planet does not list any prices on its website. To get an estimate of project costs, you have to contact a customer service representative for a quote. Prices vary depending on several factors, including the type of project, materials used and labor.

Bath Planet offers up to 60-month financing for customers and provides senior and military discounts. All Bath Planet products come with a limited lifetime warranty.

Bath Planet FAQ

Is Bath Planet expensive?

Bath Planet does not disclose prices on its website. Customer reviews suggest that Bath Planet is affordably priced.

Who owns Bath Planet?

Bath Planet is a part of BCI Acrylic Inc. This company is owned by Scott Rosenbach, who is also the company president.

Where is Bath Planet available?

Bath Planet has locations in 44 states. You can use the website’s locator to find the Bath Planet dealer closest to you.

Does Bath Planet do shower stalls?

Bath Planet installs shower stalls. Customers can purchase shower bases, wall liners or surrounds and shower doors.

What is the average cost of a Bath Planet conversion from tub to shower?

The cost of converting a tub to a shower varies based on certain factors, including your door choice, shelving, lighting and ceiling. The average cost ranges from $1,200 to $3,600.

Is Bath Planet worth it?

Bath Planet is absolutely worth considering for your bathroom remodels or renovations. The company has consistently high reviews from customers and overall low costs, although you won’t know your pricing until you request a quote. Overall, Bath Planet has a great reputation and a wide variety of services. It’s definitely worth the time it takes to call and get a free quote for your renovation options.

Bath Planet Reviews

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2 featured reviews
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Verified purchase
Installation & SetupStaff

Reviewed Dec. 3, 2023

The rep was pretty good and well-knowledgeable. She answered most of all the questions I had and very helpful in doing it. She told me how long the job was gonna be, and what day and how soon they could get to it. The installation guy was nice. He came in and we talked a little bit about what he was gonna do and he went on and did it. They got the job done within two days. My new bathroom is brighter and easy to clean.

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    Verified purchase

    Reviewed Nov. 30, 2023

    I got a shower from Bath Planet. They asked me what I want and I did it. The installer was very nice and very professional.

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    Bath Planet
    Response from Bath Planet

    Thank you for the review and the kind words.

    Verified purchase

    Reviewed Nov. 30, 2023

    Bath Planet did a new shower, a vanity, and flooring and walls. The shower walls are beautiful. It looks like marble. The installer did an excellent job. I'm very happy.

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    Bath Planet
    Response from Bath Planet

    We appreciate the kind words on the look and quality of our unique wall systems.

    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 30, 2023

    Bath Planet's sales rep was excellent and he really explained everything very well. I signed up for a bath-to-shower conversion and the installation team was very nice and efficient. I took them three days to finish and I love the end product. I like the ease of getting in and out of it.

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    Bath Planet
    Response from Bath Planet

    We are happy to hear that accessibility is now less of a worry for your bathing experience! Thank you for leaving us a review.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 1, 2023

    Several other companies said the bathroom in my master bedroom was too small for a walk-in tub unless they had to knock out the closets and a bunch of stuff. So, I went ahead and had them measured. But that was not the company I was seeking. I was trying to get American Standard and I was bombarded with calls for free quotes. It wasn't originally Bath Planet. They had another name when they first came and did the quote. And when they came back, it was Bath Planet.

    They only sent one man and he was wonderful. He was an older guy and he had to do a three-hour commute to get to me all of those days that he came. He did a terrific job. He came every day at 8:00 or 9:00, and stayed to 2:00 or 3:00 in the afternoon until he got it done. It was at least seven days. That was an imposition because I thought it would be one day. They built in a little bench. It also has the little ledges where I can put my shampoo. But the shower door is rickety when I open and close it. It needs to be tightened. I can live with it. I just open and close it gently.

    The shower that he put in was perfect. I'm very pleased with the shower. But he left the rest of the bathroom like it was and took off the other fixtures that I could have used that weren't over there by the shower. I thought they would do the whole bathroom, but the only thing they did was install a shower. It cost me 17 grand. I complained to them and they got another $1,000 loan to do the fixtures, which I had already sent them the pictures of the fixtures and I would pay an additional $1,000. I would have financed it myself had I known they would finance at such a high rate. I'm looking for a company now to take it over because I'll pay that forever in thousands of dollars of extra interest.

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    Customer ServicePriceStaff

    Reviewed Nov. 10, 2023

    BUYER BEWARE! I DO NOT RECOMMEND THIS COMPANY. My review is lengthy but informative. I saw their ad during the news so I thought I could trust the company. Friday,11/3 was the day for my tub to shower install. EPIC FAIL! To start Johnny came to our house on 10/11 and made it sound like we were getting the deal of a lifetime (and by the way, there is no such thing as the first 50 customers to receive some great discount). And allegedly this job would only take ONE (1) day! And that's what sold us, the ONE day it would take to complete this job.

    We got up at 4am on 11/3 to prepare our floors with brown paper, as we do not walk on our floors in our shoes. And I was sure they did not get new dropcloths just for us! They were to arrive between 7am and 8am...Pedro and partner arrived at 8:20am. When he opened the pipe, there was standing water in it. I did take a shower before they got there, which I let them know. Well, Pedro found that to be a problem and suggested a plumber because he just could not continue his work otherwise, and was ready to pack it up for the day! We damn near begged this man to wait for a plumber, which don't just appear when you say the word plumber! Pedro stated he would finish a job in Palmyra and return if the plumber was finished in a descent amount of time.

    It took longer for the plumbers to arrive here than it took to do the work, because there wasn't any work to be done. It took the plumbers 10 minutes, if that! There was only about 2 ounces of water in the pipe, which Pedro would have known about had he suctioned it out in the first place. Even the person who oversees his work stated that, when we attempted to get him to come back. Apparently he had the other job in Palmyra after us. But now according to Christina, the person who oversees Pedro's work, it would be too late when he would finish both jobs. But if he had both jobs on his itinerary for the day, how is it now going to be too late to finish? Pedro and partner had no intentions of returning. They left my bathroom a mess and he damaged my drywall by sawing into it.

    And where the hell was Johnny (the person who came and gave us the quote) while all of this was going on? He stated we would see him again as he comes to the jobsites to check on his workers! We were speaking to Christina the entire day, who only made excuses for Pedro and partner. Not sure how she oversees anyone's work when her area code is 630. So here it is Friday, 11/10 and Pedro and partner are back. For $17,000 this was a crock of hooey! The first time they came out, prior to calling it quits, my husband had to go to Home Depot and buy a snake, and shut off valves. Are you kidding me! For that price, the customer has to supply your workers?!

    The old surround left about 2 ft of drywall at the top. I ordered their surround to go from floor to ceiling. For that price they only removed drywall up to the height of the old surround, and replaced only that area with moldboard. I called Christina about it. Got answering service, but no return call. And still, no Johnny in sight. Well, Pedro and partner are now gone again and we are still without a shower! The pattern did not line up! Danielle (whoever the hell she is)tried to blame us for the pattern not lining up! She stated the pattern we chose, that THEY OFFER AND CREATE on their cheap surround is why! Again, for what we have to pay...hell no! That is not acceptable! So to get this over with, we went with no pattern! We just received a call stating that they will not be able to have just the plain surround without a pattern until Dec 7th! So they gave us a lousy $150.00 inconvenience credit! STAY AWAY FROM THIS COMPANY!

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    Bath Planet
    Response from Bath Planet

    Thank you for bringing this to our attention, Farrah. We will be reaching out to our independent dealer who is currently servicing area to see if they need any assistance for how to solve any issues they are having and see if anything can be done to get material to them ahead of the current expected date.

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 4, 2023

    Terrible experience!! Ordered a new shower. Shower showed on schedule but sliding doors were way too wide. Could barely get in the shower. They ordered us new ones. 2 months later…no doors. I sent emails and left messages but NO responses of course. Finally got email saying doors were in and they'd call and schedule install within 2 weeks. A month later I call my salesman. He finds the doors collecting dust in the warehouse and we finally get them. Then I ask “where's the no stick floor your salesman supposedly THREW IN?" No responses other than form letter which uses lots of words to say nothing.

    Can't get anyone to respond. They were all smiles and friendly before I signed the dotted line. Invisible after I paid for the job. Could have gotten the same shower from home depot installed for probably 5K less. This company's customer service (laugh) does not exist. I'd say the odds of us receiving the grip floor they “threw in” are basically ZERO%.

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    Response from Bath Planet

    We are sorry to hear that your experience with one of our affiliated dealers was not a pleasant one. It is good to hear that you at least were able to get the corrected shower doors installed and the main shower is completed. We would love to reach out to this team on your behalf requesting they provide the shower pad. Please email us at about the missing product. If it was included in the contract or any paperwork that you have, please include a copy or a picture of it as it would be very helpful. Thank you very much for your honest review of your experience and bringing all issues to our attention.

    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 7, 2023

    I signed an installation contract with Bath Planet Atlanta on 5/20. I was told by my sales representative, Jules, that it would take 11 weeks from the date of my 2nd measure, to deliver the materials for my install. My second measure was on May 25. The last week of July, I called the office for an update. I only got the voicemail so I left a message. On 8/8, I get a message from Nicole stating that the materials were expected to be delivered by 8/26, if not earlier. 8/26 would mark 13 weeks since my remeasure. 8/26 comes and goes without any updates. I finally call the office on 9/5 ( yesterday). Again, I get their voicemail. I ended up leaving 3 messages requesting an update and for Nia to call me back. I did not receive a callback.

    I tried calling the office again on 9/6 ( today). Again, I just get the voicemail. I leave another message. I finally end up calling Daniel, the owner. While I am in the middle of explaining my concerns, Daniel interrupts me and tells me that he was driving and needed to get off the phone so he wouldn't get a ticket for driving while talking on his cellphone. He asks me to send him a text regarding my situation (which I did), and he assured me that he would call me back with an update by the end of the day. The day is over and I have not heard from him. I'm getting the runaround and they haven't even done my install yet. Do not do business with these people.

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    Customer ServiceContract & TermsPrice

    Reviewed Aug. 4, 2023

    Bath Planet promises are not to be trusted. This week we spent over four hours discussing our bathroom remodeling plans with a Bath Planet agent. We picked all the features and attachments we wanted. The agent quoted us a price. It was a little bit more than we were first wanting to pay. We told him we needed to think about it. He said he had several specials to lower the price. Even with the new price we still told him we needed to think about it. He said he wanted to call his manager and walked outside and when he came back he offered significant savings. The price at this point was nearly half of the original price. So we decided to take the deal and sign a contract. We gave a down payment of $4,500.

    I guess we were given too good of a price because two days later Bath Planet called and said they weren’t going to do the deal. Even though I had a signed contract that said they have to do the deal, no one wants a contractor doing work who doesn’t want to be there. Bath Planet promised to refund the $4,500, but has not done so yet. But when Bath Planet sounds like they are giving a deal that’s too good to be true, it isn’t true. They won’t honor deals that they make. To make matters worse, yesterday somebody new from Bath Planet called me to ask if I want a free consultation. I politely declined. Sure hope they don’t call again!

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    Contract & TermsSales & MarketingPrice

    Reviewed June 9, 2023

    Do not let these people scam and con you into thinking you will have a beautiful new shower/tub. They will excite you with too good to be true products at an astronomical price. And God forbid if you decide to finance and are approved they will make you think you're agreeing to the loan terms and assigning the project to them, but won't tell you that you're actually authorizing for the lender to deposit the full cost of the estimated project into their bank account moments after you sign!

    Then when you decide to cancel within the 3 day period allowed in the contract after reading their horrifying reviews, they will ignore you until after the 3 days and say, "Oh, no. I'm sorry, it's too late. If you cancel now you still have to pay us 50% of the estimate ($14k in my case)." Might as well let us take 100% for a terrible job, MAYBE a half way decent shower, and an overall nightmare (PAY ATTENTION to the REAL REVIEWS of their so called work-not the FAKE ONES POSTED BY EMPLOYEES like Kaye ** for example) of an experience. It's been over 5 weeks and I'm still waiting for them to return to the lender the $28,000 they're attempting to steal in my name. I submitted a claim with the lender, but I guess the next step will be a lawsuit after some more complaints on various platforms. RUN. RUN HARD AND FAST!

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    Bath Planet Company Information

    Social media:
    Company Name:
    Bath Planet
    Company Type:
    Year Founded:
    1800 Industrial Drive
    Postal Code:
    United States