Bath Planet

It was so bad that a ladder was needed to remove all of the smudge marks and we insisted that BP contractors return to clean the entire shower walls. But why they even felt that it was ok to install such a dirty product, after having to remove an initial shower due to their failure to pull a proper permit, is mind boggling! Finally, the BP contractors broke a glass picture frame and vent, though never reimbursed us! Bottom line, is that the BP process was very disappointing and very concerning. But so far, the final product has been fine.

I had questions that day after she left, of course she didn't call back. "You have three days to cancel the contract." I guess they think I'm dumb. On the 3rd day I canceled my big deposit check and I called them, Left a message to cancel my contract. Then I received calls right away. Go figure. I told her since I have a year with their estimate that I wanted to think about it. She said, "You don't have a year only 30days." Then I was told I don't even have the 30 days. She said she would have to come out and get me a new quote. She said she had skipped the "**" "and just quoted me the cheapest price so she wanted to come out and not skip the "**" this time I guess. They are not true to their word. I wouldn't recommend them. When you ask how much something is and they just say "expensive" That's not a good answer. She also laughed at me, and was rude on the phone. Thank God I had a sense of deceit.

On day one of the project, no show from workers. Day 2, workers came and CRACKED a bathroom floor tile, which still hasn’t been replaced. Day 3, the project is still not done. Day 4, we’re told the project is “done,” though it wasn’t (there was no shower rod installed), and later that night the ENTIRE TUB LEAKS from the second floor onto the hardwood floors of the first floor (see photo) - this was due to a faulty bath drain stopper, inadequately testing the tub, and improper installation. They had to replace the drywall and ceiling downstairs in the kitchen and repaint.

Day 5, a worker shows up unannounced/unscheduled with a RANDOM SHOWER ROD we didn’t agree to. The shower rod was not the same as contractually agreed upon due to a lack of proper measurements during initial meetings - we had to research what new rod would fit for them. Zero care and disregard for disrupting our personal schedule. Audaciously expected us to be at their disposal to accommodate them beyond the scope of the promised 1 day project.

The quality of the bathroom itself is SUBPAR at best - we contested a blatantly obvious crooked “window kit,” unsmooth caulking, loose faucet, and paint damage to the bathroom ceiling, just to name a few. We had to request that they paint the bathroom ceiling as they argued it’s “standard [for them] to leave it that way.” The entire project took OVER 7 BUSINESS DAYS across the span of now three months. We haven’t heard from anyone in the company for almost two months, as they have stopped responding to our requests for them to complete the project. They were entirely uncaring and INVALIDATING when discussing a resolution to all of their faults and have threatened DEMAND FOR PAYMENT even though the job is not complete. Simply a money hungry business with extremely poor customer service and extremely poor bathroom quality. Do yourself a favor, save your money and look elsewhere. ANYONE would be better.

Needless to say my 2~3 day install with an additional 7~10 day wait for the glass doors took over a month in a half. The shelving that was put up on our walls in the closet actually fell off of the wall. I had to miss several meetings, reschedule meetings and was left on hold for 30 minutes one day, causing me to miss yet another meeting. Bath Planet of Atlanta has ZERO regard for their customer's time. I requested to speak with management NUMEROUS times, all of those requests went ignored (I have several emails to prove this). I tried to get in touch with the Sales Manager (Clark) because I was not getting anything accomplished with their Customer Service Coordinator (Nia, sweet girl but had no authority). He finally called me back one day and after that he never responded to me again. I would call and his voicemail would be conveniently full.

On October 19, 2022, Nia was calling me back because I had not heard from anyone about fixing the shelving and I had picked up the call while Clark (Sales Manager) was in her office SCREAMING at her to "get this ** off of his back. That was when nice, understanding Tracy went out the door and I was furious, as I am sure anyone would be. I have also been in contact with the Owner (Daniel Bradley) who had ZERO concern that I had such a horrible experience with his staff. He could care less about all of the time I spent following up and project managing his staff, he had no regard for the fact that I had to miss meetings. I asked for my deposit of $3,000 back for all of the issues and inconvenience we had endured and he refused. He kept saying that the manufacturer's warranty did not cover refunds, this has nothing to do with the materials this has to do with bad business principals, company integrity and customer satisfaction.

I am sure Mr. Bradley will respond to this review and say they fixed all of our issues; which they did AS THEY SHOULD HAVE. Again, this is not about if they fixed all of the issues or not (we never should have had to endure all of the issues we had to begin with), this is about integrity, customer satisfaction and good business practices. Buyer beware, check ALL REVIEWS and the Better Business Bureau complaints. I am not the only one who has had these issues with Bath Planet of Atlanta.