Bath Planet Reviews

The Rep was very extremely full of information from the start to the end of our initial meeting for a quote. I really enjoyed & appreciate the time it took to explain how the process would go, the materials used, the considerations for cleanliness their company provides along with employee work ethics from multiple departments. I feel good abt everything. I will provide info abt my new bathroom after completion....

BATH PLANET of SW Virginia (Roanoke) is by far the most honest and efficient business that I have dealt with as a home owner of over 50 years. From the first day when the owner Travis, examined the 2 bathrooms we wanted to renovate, there was nothing less than 100% respectfulness for both the home and the owners/occupants. Both of the gentlemen who did the installation were beyond respectful, treating our home as if it was theirs. At the time of installation, both bathrooms were completed in a week. Even when the original bathrooms were disassembled, there was virtually no dust anywhere in the house from the demolition. The finished products were well beyond our expectations. On a scale of 1-10, I give BATH PLANET of SW Virginia (Roanoke) a PERFECT 15!!!

The installation of our walk-in shower took a day and a half and the gentleman was very good. He walked in, put caulk down and did an excellent job. He was very neat and cleaned up after himself. We had a tub and shower with shower doors on it and getting into the tub was difficult. We installed that ourselves years ago. My husband did carpenter work, but he can no longer do that. So now, we have a walk-in shower with shower doors on it, and we love it. It was a good experience with Bath Planet. They did a good job. We're well pleased with it.

Over a year ago, I saw Bath Planet at a home show. My interaction with the sales representative was very pleasant, and I was equally impressed with the installation team, who knew what they were doing and completed the job in just one day. While there were no specific highlights beyond their efficiency and professionalism, I can confidently say I'm satisfied with their work. The customer service I received was excellent.

I received an advertisement in the mail from Bath Planet and we decided to get a full bathroom remodel, which took a bit longer due to material shipping delays. Nonetheless, we were really pleased with their work.

It has been 10 months since my shower install, and it has been nothing but a frustrating disaster getting the problems fixed--shower panels that bubbled out, sloppy drywall work, and a sliding door that still hangs crooked. In spite of many, many e-mails, the local installer has simply stopped responding to me at all. Some of the problems have been fixed, but not completely. The only real fix is to tear the whole thing out and start from the shower base all over.

Had them come in and do the tub to shower conversion. All looked good during the consultation process. Once they came to install, WELL. They first did not know what was going in and was ready to install more then what we asked for. Installation was quick but not good. 2 days later found that the shower was leaking. Called support got someone in, all they did was chalk even more and where they missed the first time. Was good for a few days same issue. Came out again, still not fixed. UGH. Plus, when they were installing the doors and shelves, they pulled the walls, so they are spongy now. Would not recommend these guys unless you watch over them like hawks. Now they have blocked my number from being able to call in and will not call back when I do get thru!

We purchased the shower install in September 2025, through Bath Planet, Wildomar, California. The install was completed in October 2025. I must post that my husband is disabled and we are both senior citizens. On the first evening of using the shower, my husband and myself both noticed the floor was slippery when wet. During the initial design review with our consultant, Chris **, I questioned the shower pan material, if it would be slippery during shower. (The sample board he brought with him was only approx 8 inches square.) He was adamant that the flooring was non-slippery, and not to let the shiny appearance worry me. I contacted Chris ** after we noticed the slippery pan, and he referred me to the main office.

Well, please hear me prospects. DO NOT TRUST THAT THIS COMPANY WILL REVEAL ALL THEIR SHADY FINANCIAL DEALINGS. We were quoted 2 prices. We had 3 days to make a decision. I called the next day and decided on the lower cost option which involved excluding a product. They adjusted the “work order” and sent it to me right away so it can be signed quickly. What they did not do was adjust the price. That’s how dishonorable companies get over on people. The financial chic tried to tell us that the young lady walked us through the change. I told her, “ no she didn’t, she said she needed the signed revision right away so they could get our materials ordered.” God forbid they do the honorable thing and adjust the price together with the “work order”. So, if you want to throw your trust their way, please, go over their contract with a fine tooth comb, even if you make Them wait. Don’t let them get over on you like they got over on us.

DO NOT USE FOR SHOWER INSTALL. A few years ago I purchase a shower install from this company and now the shower has a small crack. The "lifetime" warranty states "BCI warrants that the surface of the Product will not materially fade, yellow, crack, bubble, or peel under normal use and when cared for under the guidelines set forth by BCI. Also, In the event of a failure of the Product, as a result of a material effect to the Product that is not caused by the Customer, BCI reserves the right to partially repair, completely replace, or provide a full or partial refund, whichever BCI deems appropriate in its sole discretion." I showed them proof of the crack and they pushed it on the original contractor they assigned and refuse to review or have someone come out. The contractor is out of business and they will not honor their warranty for the crack Total FRAUD!!!!