Bath Planet Reviews

I wasn't going to go with Bath Planet at first because Joe, the sales rep, was bouncing all around the place. He had an attitude. But the owner came down and talked to me, and then I spoke with the financial person, JP. All of them seemed to be transparent. I was also really impressed with the guys that came out to do the installation. The floor is vinyl, the shower, the tub. It's nice, but it's not the best. The door leading to the bathroom is also not straight. The contractor came out and we talked about how we could fix it. Hopefully, I'll be hearing back from them because I haven't authorized the funds for the bathroom until we're satisfied.

We were 18 days without a bathroom. There are four of us in the house. It's hot and we couldn't take a bath. I thought they were gonna change the whole bathroom but I found that they didn't even change the back of the door. I had to buy zinc and bath salt because they didn't put those things.

I went to the home show and after talking to the guys who were there, I felt a little comfortable with them. They explained what would happen and what would they do for me. I got a bathtub and a shower. The installation team cleaned up after themselves and the only problem that I may have now is the size tub that I have is not the size tub that I got back. By the time the reps put the tub in, there was nothing I could do.

I'm receiving calls daily from a Illinois number and don't live in Illinois. I'm on the do not call list but I'm still receiving calls daily. They have been reported numerous times to complaint department of do not call list government websites. I think this company takes advantage of seniors that don't know better as pricing given to my father at one time, just the bathtub alone cost over $10,000. If you were to price a bathtub at any hardware company they are about only $500. Making $9,500 profit over the original profit of the regular tub.

We bought two shower installations from Bath Planet. The quality of work was decent. We got them installed and we weren't super satisfied with them. We felt like they looked a little bit cheap. So, we kind of regretted going with the cheaper option. We wish that we had gone with regular tile instead of the bath inlay. What we didn't like was the limitations of materials that we could choose. Ultimately, we ended up having to have our installers come back several times to fix issues that we found with the shower installation. So, the installation process was a bit frustrating. I wouldn't recommend Bath Planet. It wasn't the quality of the material. It has nothing to do with the process or the people we've worked with. We just didn’t choose correctly for our house, unfortunately.

Bath Planet’s sales rep explained things a lot more than others did. The pricing was maybe a touch higher than I was expecting but it wasn't out of the realm. And I liked their lifetime warranty. We had them do two jobs for us and after the first one, we were super satisfied with what they did and the lengths they went to make sure everything was exactly right. We liked them quite a bit. Both times, we had our master bathroom completely redone. The first time we did it was a major one. They took everything all the way down to the studs in the entire room and built it completely back up from scratch.

The people at Bath Planet are super nice, at first. They came and installed the shower in one day, and the shower is great. The installers were very professional and cleaned up. The problem came when they were done. They had chipped two of our tile up against the tub, but didn't inform us of the damage. They proceeded to caulk over the top of the broken tile, so now they cannot be replaced. Then, oddly, they were adamant on hanging our shower curtain. We now feel like this was a way to distract our eyes away from the damage. If we had known of the damage, I could have patched the tile before they caulked. Now, their customer service refuses to fix the tile, to pay for fixing the tile, and is not interested in rectifying the situation at all.

We needed an affordable solution for replacing our old, well-water-stained, broken, jet tub that was in the house when we purchased it, and the tile surrounding it which was beginning to lose grout, have mold issues, and in general was just not an attractive color/style. We got quotes from a few similar bath/shower remodel companies and Bath Planet was the most affordable with the most style/design choice options for the price.

Our new bathroom is great. Bath Planet was the best. They’re the ones that helped me figure out exactly what I wanted. They showed me exactly what I needed. They were very helpful and very knowledgeable. They did exactly what I asked. They put in everything I requested. I couldn't ask for anything better.

They damaged my Floor during installation. Tried contacting the salesman Alex who said not his responsibility. Tried contacting the installer Brian with response. Tried contacting customer service with no response. This was a lot of money to end up with a damaged floor. Also a lot of money to be blown off and ignored. Makes me concerned about the warranty.

The sales rep from Bath Planet was very nice. The reps came and measured, and we talked about finishes, designs and colors. They wanted to make sure that the flooring and the walls matched compatibly and that the tub was what I wanted. They were very careful to make sure that I got what I wanted in that bathroom instead of suggesting. They opted me to tell them what I envisioned and it came out well. We're very pleased with it. The quality is very good. I didn't quite get the countertops I wanted but when it was over, I realized that it was my fault, not theirs. I had not been clear about that.

I inquired about what a ballpark cost might be to remodel a bathroom. I know it can be a competitor of theirs however I just wanted a ballpark'. Not an exact amount. I said that on their online form too. They call you on the phone and the rep asks you a lot of questions (how old is the house, any work previously done) which is fine. They need to visit your residence to give look at the project to provide a quote. However, they ask that all principals (owner of the residence) be in attendance when they come to your house to look over the project. This is a high-pressure sales tactic done as they do not want to leave your residence without a signed contract. This way you cannot say "Oh, I need to ask my and get their opinion." The actual work appears to be subcontracted out. I could go to a big box hardware store, purchase everything I need and pick a name from the contractor bulletin board just as well. Be careful out there.

The first contact was 11/2021, I called several times that they had not forgotten (ok holidays, weather). Well January still no product, have not forgot. We finally got an installation date February 17th & 18th. Made arrangements for me to be away. When returning 19th husband advised that the wrong sized was order and the floor pan could not fit. My husband and I are seniors, we thought we had made a wise decision, because of my knees not able to lift leg. We called and could not give us an answer as to when it would get here, they did put a rush.

Worst installation job ever. Bath Planet installer came in on Saturday February 12, 2022 to install our shower enclosure taking out old tub, putting up new shower surround, base doors, and hardware. 1. WORSE caulking job I ever seen. Caulk goes anywhere from even to 1" not to say on shower glass doors, wooden window frame, on the ceiling, floor. Inside trim of doors, cracked old tile outside the new surround, parts do not match up evenly. Then to top it off water leaked into basement. Called company on Monday 2/14/22 asking to speak to Sales manager. Told that I had to go through installation manager, told the lady I wanted to speak to both manager and to come to my home and see the lousy job they did,

I had two bathtub and shower replacements done by Bath Planet in the Dallas area. I was very disappointed at the quality of the workmanship and materials. For example, the caulking was thick, very sloppy and did not match. The tub spout was plastic instead of chrome. I spent about $18,000 for Bath Planet to do this work. I am now going to have to go back and replace the caulking and hardware myself. I was also concerned that all of the copper plumbing was removed and replaced with some kind of plastic tubing. I raised all of these concerns to the installer and company representative but no action was taken to resolve the issues. I deeply regret using this company.

We have had 2 contracts for walk in showers. One 4/2021 and one 11/2021 because we moved. First contract had some issues but the second totally unacceptable. Mismatched grab bar (doesn't even match the color in the contract). Grab bar crooked. Shower handle protrudes too far because they put a 2x4 behind it. Ryan (installer) cut a 14X8 inch hold in the floor so the drain area is weak, making it unsafe. Jimmy caulked a 2x4 under it trying to hold it up, not acceptable. Used clear silicone without cleaning off the drain plate or edge of shower door and now looks like crap. We had people working on cement in the basement. No response from Chris after 3 emails and when he finally did respond, didn't follow up as he said. This cost us over $20,000 with both of them. Go elsewhere, you'll be glad you did.

Signed contract 9/16/21. Didn't hear from them until I contacted BBB of Atlanta. Asked for refund, was refused. They still have my money, I don't want them near my property, not to be trusted. The Owner Daniel ** informed me my bank would refund my money. How does he know that. Probably had prior experiences.

Do not go to this company to get a bathroom shower install no contact with you and not very good customer service and they want a very large "deposit" for their product upfront to build, went to their Novi Mall store front, set appt, they sent a rep out from Grand Rapids, July 20,2021, did a contract gave him a very large deposit, he said probably not until Mid November, we call today just before Christmas, our rep is no longer with the company, and we needed to call on the other side of the state that was of course much closer to us in the first place... by the Novi Mall store, still no dates as to when we could expect any type of date... Not sure why we need to call as the customer, and this is not very good business taking so much money if you cannot get your product, would like very much to speak with the owner about this.

I requested for a quote to upgrade my bathrooms and break some walls to open the space and add a closet. They showed up on time, very professional and considerate. Gave me the quote in couple weeks. The project was on-time, on-budget, meticulous and came out beautifully. I can't say enough good things about working with Bath Planet team. I will definitely be using them again for my next project without hesitation.

This is the worst company I have ever dealt with. They do not vet their contractors. They just hire them, give them a big bonus and send them out to Botch consumers' bathrooms. I asked to be let out of my contract when they didn't have enough installers. I was told that couldn't happen. Now I am stuck with the ugliest shower.

My husband and I signed a contract and paid a down payment in March to take out our tub and replace it with a shower. We were told and it states in our contract that the work would begin in 8-10 weeks. A couple of weeks before the work should have started, I received a call from Derek stating that “due to production delays” our work would be delayed about 4 additional weeks. Ok fine. Well now we are at almost double what we were originally told. We never hear anything unless we initiate the contact, and even then sometimes may or may not get a return call. It always “two more weeks”. I think it may be time to cancel and find a new contractor.

After our tub to shower conversion we had one small issue to resolve with the company….3 months ago. Despite weekly, then daily, phone calls and a few emails to try to resolve this issue, we have not heard back even once. Now we have another issue that we’d like to schedule someone to fix but we do not hold out ANY HOPE of getting anywhere with this company. If you’re considering Bath Planet for your remodel, the price will lure you in but the follow up will make you want to tear your hair out.

My husband Chad and I went with Bath Planet back in April. My husband had talked with a rep, Chris W. about doing drywall, a bathtub/shower combo, and tiling the floor. He was told verbally that this would be in the contract. The agreed upon pricing was 9500. Well, when he signed the contract, it was actually for a bathtub/shower install and tile install (we buy the tile) only. He didn't read what the rep, Chris, had written. He just trusted that what he wrote down was what they had talked about.

Too many problems. Not satisfied. Don't waste your money. Very disturbing they don't get back to you. They came back several times and still not satisfied. Very disrespectful. Installation very sloppy.

Do yourself a favor and get a trusted general contractor to install a shower for you the right way: HardieBacker board + a waterproofing membrane like Schluter's KERDI, and get onyx or similar panels installed for a smooth grout-free shower. Even if the surface isn't 100% water proof, the membrane sure as heck is. With this product you'll wait 6 months for this flimsy plastic to be installed, which is only sturdy if it is perfectly bonded to the drywall underneath. With my luck you'll get the B-crew that screws everything up resulting in plastic panels popping off the wall, along with the usual incompetent mistakes like plumbing leaks. The only real water proofing is the plastic and the caulk at the corners, which even with plastic strips behind the corners, this is nothing close to a water proof membrane installed on cement backer board. Given you'll pay 5-10k for this, you can do so much better for your money.

We called Bath Planet's rep and things worked out well. The only thing that took long was to get the product. Once we signed paper, it was 12 weeks to the week that they were there to install it. They did a bathroom remodel for us. The installers were there at 8 o'clock in the morning and they were out at 1:30. They took the old bathroom and tub out and replaced my pipe. They cut the pipe halfway and put the showerhead on that. They also reinstalled the walls they had put in.

Somebody from Bath Planet called us and it happened to be the right time. We kind of appreciate the initiative for the call and they gave us what we wanted for the price we wanted. The installation was great. The workers were very respectful of social distance, mask and cleanliness. They were very expedient too. They were done in a day and a half and the workmanship was great. My only complaint was that I did want a white tub. That was one of the changes that we had made. It's not white but it still looks good in there so it's fine. We're happy with the end product. I like the size. It was the biggest one that we could get in our space and everything looks so clean and nice. We also got a handle to hang onto getting in and out of the tub because we're getting close to 70. We had one of the little shelves where you can put soap added and a cubbyhole. It was an excellent experience. It was satisfying and enjoyable.

Originally, Bath Planet had someone schedule my appointment, but then he canceled. His mom was sick in the hospital and he never got back to me, so I was going to go to some other company. But then, they called to follow up and I told them the situation. They said, “We'll give you a really nice discount as an apology for his handling of your project.” So, I gave them another chance. They did the tub and they redid the wall behind it. The installation was good. But I noticed that they scuffed up my doorframe and a little on the walls. There also might be some putty or caulking residue still left on it. That was a little bit of a bummer. I wish that they would have cleaned up some of the scuffs that they left in my bathroom. But they did a good job overall. The quality is very good too. It's holding up so far and the tub is very sturdy.

We wanted a new shower and a new bathtub put in our main bathroom. I went in to find out who was available to do that work locally. Bath Planet's name come up with good ratings that's why I went with them. The people from Miller Home Renovations doing the work were great. They were clean and quiet. They took away all of the debris. It was a good experience for us. However, the materials used was not up to the standard that had been sold. We're very unhappy with the job because of that. The materials they used reduced our water flow to a substandard level. My wife cannot draw her bathwater and get it to where she likes it before the water gets cold. I was told that the faucet going to the bathtub was only for one and a half gallons per minute. That's also substandard. Also, we don't have a shower connected in any way with that bathtub. The water faucet putting the water into the tub has a shutoff valve on the top for a shower so we should've not had that.

Purchasing from Bath Planet went well. We knew that we wanted to get it and the rep was trying to go through his spiel and sell his product. We wanted him to get down to the nuts and bolts of it. He wasn't quite comfortable with doing that but we finally convinced him to do it. We didn't care about the product but we just wanted to see what the end results were gonna be. My mother-in-law is 84 years old and we wanted to convert her bathroom that's off her bedroom to be easy for her. She loves it. It's very easy for her to use and very pleasurable, which was why we did it. The installers did a good job. The only thing that was a little perplexing was when it came to installing the safety bars. They asked where I wanted them. Maybe it was something that you need to customize but Bath Planet should have a standardized thing on where you put them and how you put them in.