Bath Planet Reviews

This review for Bath Planet is after many negative experiences already posted by me. I would post pics, but I'm actually embarrassed that I got taken by this company! This company tricked us into signing a contract so that I would NOT write any more reviews about them, and in return we could be reimbursed (to the home improvement card only) the money we paid out of pocket for the damage to our garage due to faulty pipe work performed by their installer. That was signed by us back in January 2024, and we were never reimbursed.

Good evening, This is an update to my complaint that was answered on November 15, 2024. I called on November 15, 2024 and talked to Ashley and she said she would put a request in the system. I called the same day and talked to Chris. He said the issue was sent to the Vice-President however he hadn't heard anything. On Monday, November 21, 2024 I called again and talked to Cindy. I received a text later that evening @ 6:06pm stating that Bathplanet will be coming out the next day, Friday, November 22nd, to service the shower. No one showed or called. This was after my husband stayed home all day waiting for the installer.

In one sentence We don't recommend this company for any of your projects. These guys took 90% of the funds for the project and left the job in between. Sales man, Tony, turned his back on the agreed items as per the contract. We were very upfront on the asks for the bathroom, he didn't enter all the details in the contract and later started to undercut the project. They promised to wrap up all work in 3 days and then later took more than a week.

Went to Bath Planet to arrange an installation for my home and my in-laws. My in-laws have had nothing but hassle. Orders were half done and shortcuts taken. In attempting to rectify this, and add to ours, they cancelled our contract for no reason and completed our in-laws installation with the wrong parts and poor repairs and reinstallation done so poorly, as shown in pictures. They were willing to install over mold and mildew. Definitely not worth the price. Salesman accused my mother-in-law of being an overdramatic woman when she complained.

We visited with Colin from Bath Planet on October 7, 2024. We were not in a position to make a shower purchase from him at that time. We felt that he was very knowledgeable on the product and gave an excellent presentation.

Our salesman Justin represented Bath Planet well. His presentation to us of all our options from walls, to floors, to a doors and accessories, was well done. We asked him about discounts for seniors and vets, which he kindly added to our estimate. We also had to inform him of the possibility of our living status changing due to health issues, and the fact we needed to use as much of our limited income as we could to live on. He was very understanding and worked with us. Since we have these life changes coming up, we had to postpone getting our shower installed. In my opinion, Bath Planet is very understanding, and willing to work with their customers. I appreciate them and would recommend them.

I got the siding and the gutters done and I added in the rest of the bathroom. The service itself was great. The people were all friendly and a couple of them went a little over and above what I think they had to do. I was very happy with the siding because they did it the way I wanted it but I feel like I should've gotten the whole bathroom done with the 20,000-some odd that I paid. I had to put in my own medicine cabinet but it's not really that important because I paid less for the medicine cabinet than if I had purchased it through them. Also, I was seeing a lot of ugly starting off in my bathroom and the walls were starting to peel from the humidity but now, I don't have to worry about mold in the back of the shower.

The sales rep was excellent and the installation of the walk-in shower went well. The only complaint that I have is I thought the shower doors were gonna be taller because we had requested that. But I don't feel they're any taller than normal shower doors. My husband's 6'3, so we asked for larger doors. He's also had to recaulk the shower because some of the caulk was coming out. We had requested somebody to come out and give us a different showerhead, but that never happened.

The sales rep and the installers were good. Bath Planet did a walk-in shower and the installation took a full week. It's a nice walk-in shower. It does the job.

I purchased a deluxe tub from Bath Planet and they came in to replace everything. There were two men installers and installation was supposed to take a couple of days, but parts were missing. So it ended up taking a couple of weeks. But the two installers were really good. They did an excellent job.

We worked with Bath Planet's sister company previously and we were pleased with their work. We then purchased some acrylic and the vanity thru Bath Planet. The installers showed up on time and they finished the job quickly. They did a really good job. Before, we had an old cast iron tub, a shower-like insert, and a smaller vanity. Now, we have a fiberglass tub, the acrylic walls with glass doors for the shower, and we have a bigger vanity. The materials look to be pretty high quality, too.

In the beginning, I had some issues with the way everything was installed and set. I was not happy. Bath Planet tried to come back a few times to fix the errors that were made by the original installer. Finally, I asked them to remove everything and do it all over again, which they agreed at that time. They came, tore everything out, put new stuff in. Every time I gave them a call for service, they came and did it.

When Bath Planet installed a walk-in shower for us, two people came out and it took them a day and a half. They were both really amazing and considerate of the house. They laid tarp stone everywhere and they cleaned up everything. Their work was good. Before, it was a really ugly and stupid 40-year old bathroom. But now, it looks better and it's totally transformed. I'd recommend Bath Planet.

A few people had quoted me saying if the floor got damaged, they were gonna charge me more for that. If there was an issue with the plumbing, they were gonna charge me more for that as well. With Bathroom Pros, it was a set price which I liked. They also told me they could do it in a day. The installers got here 15 minutes after the scheduled time, which was fine. They checked in with me the whole time, showing me each step. They laid down all these mats and showed me all of the guts behind the tub, how everything works and how they were installing everything. They made sure I was okay with the tub before they installed it. You wouldn't think it's something that's gonna be done in a day but it was. It was amazing to watch the whole thing happen in one day. It was very quick, step-by-step. They seemed really organized. They got there around 9:00 and were done at 7:00.

I saw the gentleman from Bath Planet who was doing some work for somebody else and I asked for his business card. I called them then two gentlemen came out. We talked and they looked at everything. I knew I needed some work because I had somebody do some work in the bathroom and they didn't do a good job. So, Bath Planet had redone my bathroom shelf, the toilet, and the sink. They had also redone my shower, my floor, and my window in my bathroom.

We saw Bath Planet at a home show and out of the two people that we had come out, we picked them because they could offer us what we needed. We had them install a shower insert with the glass doors. They also did flooring and vanity. So the installation took a week. Their work was excellent and I would highly recommend them. They worked awesomely with us. The turnaround time was short and the people they got to do the installation were wonderful.

Our walk-in shower was installed in August 2022. It seemed too expensive, but they did it in a day and it looked great. Less than a year later the white caulk had turned yellow. Then we had a leak in the crawl space below that we couldn't locate. When the bathroom drywall and floor became stained with mold, we tore out the damaged drywall and found water running off the base behind the front wall panel. The lower caulk was not adhered to the walls, only the base, and was letting water run behind it.

Bath Planet is a total con job: The salesman neglected to send a copy of the contract, and misrepresented that their service is performed by dedicated meticulous Bath Planet employees who safeguard the work environment. Not. Three itinerant hacks in a rusty unmarked van trashed my two bathrooms, wrecked the irreplaceable tile floors, severely scratched a vanity, and created a dust bowl in the adjoining bedroom and a mess on my entry steps and walkway. The "installation manager" ignored my escalating complaints. Not only is their workmanship inferior but their pricing is outrageously inflated. Don't fall for their fake 5-Star reviews. Look elsewhere.

A major disappointment with Bath Planet. After 7 years of use. The swing out door on my stand-alone shower became misaligned to the frame. I called Bath Planet and they referred me to their repair team. After multiple text and telephone exchanges they indicated I was out of their 5-year warranty. They indicated they could to do nothing for me and suggested I try to contact a local handyman for repair. Even more disappointing was that they could not even find the specifications of my install. I would not recommend them if you plan on having a showier installed by Bath Planet and will use it for over 5 years.

The basement floor was flooded, the carpet ruined and when they were completed and checked off the water was pouring into the basement after the first screwup. They refused to replace carpet. I have video of the flooding that they signed off was complete. They started 4 weeks late. 6 weeks later they are still incomplete. Law Suit filed BBB report completed and still no word form Bath planet.

Overall all the workers were great. Work was done quickly. However, make sure every little thing is in writing. I was promised nice trim at the top of the shower to fill the gap between the walls and ceiling. Instead, I got what appeared to be scraps off another job. Then I was promised at least a fix on that that would look a little better but that didn't happen either. This job was 14,000 dollars I at least would have liked what I was promised. Between these people and Home Depot, I would shop around first. Or make sure EVERY LITTLE THING IS IN WRITING CAUSE YOU CAN'T TRUST THEIR WORD. EITHER ONE OF THEM.

It turns out I was wrong about a few things. Chris (Operations Manager) came out and explained things to me and will make the remaining concerns right.

The sales people were very good and courteous, and the pricing was better than I anticipated. The front door part was not as expensive by quite a bit that I've been quoted in the past years for replacing the front door. So we were okay with the sales presentation and just went with it. I had a front door and a walk-in shower installed by Bath Planet. The shower took a little over a day, which was fine. The installer did the shower installation and also did a floor repair on my half bath. That was all included in the price, which I felt good about.

I had a positive experience with Bath Planet and I'm thrilled with my outcome. They explained what they did and how they did it, what I wanted done, and how long it would take. But there wasn't pressure to do it. He had all his samples, and what we could pick from, and had pictures of clients that had it done. He was very friendly and did an excellent job. The guy that came out there and installed it was good. He was very professional, cleaned it all up, and hauled away the old stuff. I was impressed. Bath Planet would give you a good deal and they do great work.

Will reach out to the correct company, thank you.

Josh came to our home today to provide and excellent demo. No hard pressure sales, but provides plenty of information. He was so pleasant and thorough. Josh showed us all the options and pricing. We were very satisfied with the quality of all the materials. Pricing was very fair and much better than other competitors.

The sales rep was pleasant and informative. The installers came in the morning, took out the old shower, put in the new one, and cleaned up the mess. I'm impressed with how the shower area looks. It's nice, clean, and easy to take care of.

Bath Planet started the work in October. Today, their installers finally finished putting the last piece on. But the shower still leaks. Every time I called Bath Planet they said it was backordered or would say, “We got the piece in to come in now. And we're going to put it in next week.” I said, “I'm sorry, but we got sick here. We can’t have you next week.” I called a week later and said we were better. And the rep said, “We gotta order it. We got it backordered.” I said, “You just had it last week.” So, that took another five weeks. They were just fooling around. It's ridiculous. They didn't know what they were doing. They put it in. But everything is backwards. Also, the installation company owner and his associate talked to me rudely.

Bath Planet's presentation was great. They showed me how quick it can be done and all these different colors. We went upstairs to the bathroom and I could match colors with what the rep had in the book and I could choose a different shower head. I liked them a lot. I did a bathroom remodel and it was easy. I got a shower combo. The installers came in the morning and took out the old one, and they kept working all through the day. They really worked hard, and around six o'clock, they were done. I love the quality. I would tell my friends to give them a call. They did a great job. I could have gotten the project done a little bit cheaper somewhere else, but they were such hard workers and I would much rather pay that price and have them do anything else I need.

Bath Planet installed the surround in my bathroom. They are reasonably priced, show up when they say they're going to, and careful in your home. They covered the floors and made sure they didn't track in any mess. It was quality work.