Bath Planet

Bath Planet Reviews

3.8
735 reviews
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About Bath Planet

Bath Planet is a bathroom remodeling company that offers a variety of services for consumers interested in a bathroom upgrade. The company specializes in fast installations and includes a limited lifetime warranty on its products.

Pros
  • Fast renovation process
  • High customer service ratings
  • Limited lifetime warranty
Cons
  • No pricing information online
  • Order to installation can take time

Bath Planet Reviews

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    Page 2 Reviews 5 - 35
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    Installation & SetupContract & TermsPriceStaff

    Reviewed Oct. 19, 2024

    Went to Bath Planet to arrange an installation for my home and my in-laws. My in-laws have had nothing but hassle. Orders were half done and shortcuts taken. In attempting to rectify this, and add to ours, they cancelled our contract for no reason and completed our in-laws installation with the wrong parts and poor repairs and reinstallation done so poorly, as shown in pictures. They were willing to install over mold and mildew. Definitely not worth the price. Salesman accused my mother-in-law of being an overdramatic woman when she complained.

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    Response from Bath Planet

    Thank you for bringing this to our attention. We will be reaching out to this affiliated dealer regarding their handling of this project with your in-laws.

    Staff

    Reviewed Oct. 14, 2024

    We visited with Colin from Bath Planet on October 7, 2024. We were not in a position to make a shower purchase from him at that time. We felt that he was very knowledgeable on the product and gave an excellent presentation.

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    Response from Bath Planet

    Thank you for your time and your honesty! You know who to call when the time is right.

    Installation & SetupStaff

    Reviewed Oct. 5, 2024

    Our salesman Justin represented Bath Planet well. His presentation to us of all our options from walls, to floors, to a doors and accessories, was well done. We asked him about discounts for seniors and vets, which he kindly added to our estimate. We also had to inform him of the possibility of our living status changing due to health issues, and the fact we needed to use as much of our limited income as we could to live on. He was very understanding and worked with us. Since we have these life changes coming up, we had to postpone getting our shower installed. In my opinion, Bath Planet is very understanding, and willing to work with their customers. I appreciate them and would recommend them.

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    Staff

    Reviewed Sept. 4, 2024

    I got the siding and the gutters done and I added in the rest of the bathroom. The service itself was great. The people were all friendly and a couple of them went a little over and above what I think they had to do. I was very happy with the siding because they did it the way I wanted it but I feel like I should've gotten the whole bathroom done with the 20,000-some odd that I paid. I had to put in my own medicine cabinet but it's not really that important because I paid less for the medicine cabinet than if I had purchased it through them. Also, I was seeing a lot of ugly starting off in my bathroom and the walls were starting to peel from the humidity but now, I don't have to worry about mold in the back of the shower.

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    Response from Bath Planet

    Thank you for taking the time to let us know about your Bath Planet experience. You're correct, you should have no issues with mold behind your shower walls now! Our walls are non-porous and even mold resistant.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 31, 2024

    The sales rep was excellent and the installation of the walk-in shower went well. The only complaint that I have is I thought the shower doors were gonna be taller because we had requested that. But I don't feel they're any taller than normal shower doors. My husband's 6'3, so we asked for larger doors. He's also had to recaulk the shower because some of the caulk was coming out. We had requested somebody to come out and give us a different showerhead, but that never happened.

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    Response from Bath Planet

    Thank you for the honest review of our dealer's services. We will be reaching out to this business about your request for the shower head and to take a look at the caulk as well.

    Verified purchase
    Staff

    Reviewed Aug. 31, 2024

    The sales rep and the installers were good. Bath Planet did a walk-in shower and the installation took a full week. It's a nice walk-in shower. It does the job.

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    Response from Bath Planet

    We appreciate your comments. Enjoy your new shower!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 28, 2024

    I purchased a deluxe tub from Bath Planet and they came in to replace everything. There were two men installers and installation was supposed to take a couple of days, but parts were missing. So it ended up taking a couple of weeks. But the two installers were really good. They did an excellent job.

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    Response from Bath Planet

    We appreciate your patience while we attained the missing parts. We hope you are now loving your new bath.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 28, 2024

    We worked with Bath Planet's sister company previously and we were pleased with their work. We then purchased some acrylic and the vanity thru Bath Planet. The installers showed up on time and they finished the job quickly. They did a really good job. Before, we had an old cast iron tub, a shower-like insert, and a smaller vanity. Now, we have a fiberglass tub, the acrylic walls with glass doors for the shower, and we have a bigger vanity. The materials look to be pretty high quality, too.

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    Response from Bath Planet

    We appreciate you choosing Bath Planet for your home. Our material is some of the most durable out there and should last you a lifetime now!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 27, 2024

    When Bath Planet installed a walk-in shower for us, two people came out and it took them a day and a half. They were both really amazing and considerate of the house. They laid tarp stone everywhere and they cleaned up everything. Their work was good. Before, it was a really ugly and stupid 40-year old bathroom. But now, it looks better and it's totally transformed. I'd recommend Bath Planet.

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    Response from Bath Planet

    It was about time that old bathroom got a fresh update! Thank you for choosing Bath Planet to be the team to help you with the task.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 27, 2024

    We saw Bath Planet at a home show and out of the two people that we had come out, we picked them because they could offer us what we needed. We had them install a shower insert with the glass doors. They also did flooring and vanity. So the installation took a week. Their work was excellent and I would highly recommend them. They worked awesomely with us. The turnaround time was short and the people they got to do the installation were wonderful.

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    Response from Bath Planet

    Thank you for choosing Bath Planet, Sandy!

    Price

    Reviewed Aug. 25, 2024

    Our walk-in shower was installed in August 2022. It seemed too expensive, but they did it in a day and it looked great. Less than a year later the white caulk had turned yellow. Then we had a leak in the crawl space below that we couldn't locate. When the bathroom drywall and floor became stained with mold, we tore out the damaged drywall and found water running off the base behind the front wall panel. The lower caulk was not adhered to the walls, only the base, and was letting water run behind it.

    Since we were well past the one year warranty, I fixed it myself by tearing out the caulk in one long string, dried everything out and cleaned both surfaces. I then installed a new bead of premium caulk. Leak fixed. Repaired the drywall and floor underlayment. Now, the front corner shelf is coming loose because the caulk is failing up there. I plan to remove and replace all of the original caulk and properly install good caulk. Very disappointed for the price we paid and the problems we've had. I would not recommend Bath Planet.

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    Response from Bath Planet

    We are sorry to hear that the installation did not live up to your expectations of us, and what we expect of our showers as well. Thank you for taking the time to leave an honest account of your Bath Planet experience.

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    Installation & SetupContract & TermsPrice

    Reviewed Aug. 8, 2024

    Bath Planet is a total con job: The salesman neglected to send a copy of the contract, and misrepresented that their service is performed by dedicated meticulous Bath Planet employees who safeguard the work environment. Not. Three itinerant hacks in a rusty unmarked van trashed my two bathrooms, wrecked the irreplaceable tile floors, severely scratched a vanity, and created a dust bowl in the adjoining bedroom and a mess on my entry steps and walkway. The "installation manager" ignored my escalating complaints. Not only is their workmanship inferior but their pricing is outrageously inflated. Don't fall for their fake 5-Star reviews. Look elsewhere.

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    Response from Bath Planet

    We understand there were several issues during the install process of your installation. We would like to reach out to this specific office to let them know about your experience. Despite the problems that occurred along the way, has the project already been completed, or is it still ongoing?

    Customer ServiceInstallation & SetupStaff

    Reviewed July 14, 2024

    A major disappointment with Bath Planet. After 7 years of use. The swing out door on my stand-alone shower became misaligned to the frame. I called Bath Planet and they referred me to their repair team. After multiple text and telephone exchanges they indicated I was out of their 5-year warranty. They indicated they could to do nothing for me and suggested I try to contact a local handyman for repair. Even more disappointing was that they could not even find the specifications of my install. I would not recommend them if you plan on having a showier installed by Bath Planet and will use it for over 5 years.

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    Punctuality & Speed

    Reviewed July 10, 2024

    The basement floor was flooded, the carpet ruined and when they were completed and checked off the water was pouring into the basement after the first screwup. They refused to replace carpet. I have video of the flooding that they signed off was complete. They started 4 weeks late. 6 weeks later they are still incomplete. Law Suit filed BBB report completed and still no word form Bath planet.

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    Punctuality & SpeedStaff

    Reviewed June 19, 2024

    Overall all the workers were great. Work was done quickly. However, make sure every little thing is in writing. I was promised nice trim at the top of the shower to fill the gap between the walls and ceiling. Instead, I got what appeared to be scraps off another job. Then I was promised at least a fix on that that would look a little better but that didn't happen either. This job was 14,000 dollars I at least would have liked what I was promised. Between these people and Home Depot, I would shop around first. Or make sure EVERY LITTLE THING IS IN WRITING CAUSE YOU CAN'T TRUST THEIR WORD. EITHER ONE OF THEM.

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    Mary increased rating by 4 stars.
    Customer ServiceInstallation & SetupContract & TermsCoverageStaff
    After a positive interaction with Bath Planet, Mary increased their star rating on June 13, 2024.

    Updated review: June 13, 2024

    It turns out I was wrong about a few things. Chris (Operations Manager) came out and explained things to me and will make the remaining concerns right.

    Original Review: June 13, 2024

    I contracted with Bath Planet/Sho Pro for my primary bathroom remodel to include a new bigger shower, LVP flooring, a new double vanity and fixtures, and installation of a quiet ceiling fan/light. The large shower was supposed to have 2 "wands" (shower heads that detach from the wall for use on the body) the main one at the shower head and an additional wand at the shower bench. They did not install the second want at the shower bench. During the installation I asked the installer to use drop cloths, he did not. I asked him to cover the floor to protect it during installation, he did not. He damaged 2 of my homes' doors bringing in and removing items. He chipped my expensive one-piece commode.

    One of the sinks leaked the first time I used it and I had to call a plumber on the weekend to fix it ($89.) The shower pan sticks out 5-6 inches further than our agreed measured size due to adaptations the installer said he had to make to accommodate my home's pipes. I had 2 operations manager take measurements, why don't they account for these contingencies? Not once did a supervisor come during my project to inspect the work and monitor progress. However, the worker received numerous phone calls from the office asking when he would be done. The installer had trouble getting the ceiling fan/light installed.

    After he left at 7:30 PM, I found out my bedroom and closet lights no longer worked. This has to be related. I emailed Bath Planet/Sho Pro to inquire if the shower's proximity to the toilet met Indiana's building code. They did not reply. I recently had my roof and gutters replaced and the supervisor was on site 2 times a day, taking photographs, asking and answering questions, ensuring the job was done according or in excess of the contract requirements. I am expecting Bath Planet representatives to come to my home today to discuss my concerns. I am a dissatisfied customer.

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    Response from Bath Planet

    We are happy to hear that Chris came out and was able to resolve and/or began resolutions to the issues you mentioned. Please make sure to stay in contact with him if you have any further concerns with your new Bath Planet shower.

    Verified purchase
    Installation & SetupStaff

    Reviewed April 13, 2024

    I had a positive experience with Bath Planet and I'm thrilled with my outcome. They explained what they did and how they did it, what I wanted done, and how long it would take. But there wasn't pressure to do it. He had all his samples, and what we could pick from, and had pictures of clients that had it done. He was very friendly and did an excellent job. The guy that came out there and installed it was good. He was very professional, cleaned it all up, and hauled away the old stuff. I was impressed. Bath Planet would give you a good deal and they do great work.

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    Response from Bath Planet

    Thank you for sharing your experience with us, Elizabeth. Enjoy your new bathroom!

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    Peter increased rating by 2 stars.
    Contract & TermsStaff
    After a positive interaction with Bath Planet, Peter increased their star rating on April 6, 2024.

    Updated review: April 6, 2024

    Will reach out to the correct company, thank you.

    Original Review: April 4, 2024

    I implore you to find a different company to do your bath remodel. It's a bit of a long story but I recommend reading it to save yourself a lot of hassle later. Keep in mind throughout, this is the very first time I felt the need to ever make a bad review of anything online. It started fine, with a salesman for measurements and a quote. We let them know *extensively* that we had a family member with a disability and thus would require an elongated shower so that they could use it, to the length of 72" rather than the 60" standard.

    Everything seemed fine up to that point and the salesman asked us to leave a good review for them with Google reviews. The salesman came out a second time to take a second set of measurements as an alteration needed to be made to the side the showerhead/drain was on (not a big deal). The salesman took pictures of the 72" measurement using a tape measure and marked with tape the length (pictures that we have seen thanks to the extremely kind, helpful, and amazing contractors), as well as explaining the size of the shower to us.

    This is where we made our mistake. We got complacent with the explanation and didn't thoroughly check the contracts, which had drafted with the standard size of the 60" instead of the 72" the salesman had quite literally marked onto the floor. When the contractors arrived and we called the "sales manager" to explain the discrepancy. Beyond the "should have read the contract" and "nobody lied to you" lines made infamous by stereotypical salesman everywhere (he actually said those lines, I'm not joking), he came up with what sounds like an excuse so ridiculous I almost couldn't believe it.

    Folks, this man tried to say that they measured out to 72" instead of 60" in the photos because there "are lights in the room". What? It's 2024, how many bathrooms are you renovating with no lights?! More so, why does the existence of lights change a measurement of length? If the room didn't have any lights, would you then have decided to only measure to 60"?

    If they were worried about ceiling electricity (of which there were no lights directly above where we wanted the renovation) then why was the measurement photos with the markings on the floor? I don't see any lights on the floor. That's not to mention this "sales manager" was neither at our house for any of the measurements, nor did he explain why having lights in the bathroom meant the salesman needed to measure out exactly 72".

    If the salesman knew it was supposed to be 60", why not just measure and mark out to 60"? I mean really, just take a moment to think over what I said again to soak up the absurdity. "The reason we measured, marked, and took photos of the exact measurements of 72" the salesman told you you were supposed to get, was because your bathroom contains lights." Did you think that maybe all of the photos are taken and marked at 72" because that's the size we were told by the person taking those pictures, and even the person taking photos (same salesman both times) thought it was 72"?

    When he informed us it would be approximately another $1000 to change the shower to the 72" length we had wanted, I told him that I needed some time to discuss with the co-signers. I hadn't even gotten halfway through with discussing it with them before the "sales manager" texted the contractor (again, the contractor was a cool person at least) to tell the contractor that we were going to have the size increased. Jeez man, the contractor was literally right there with us, of course we saw the text with you seemingly gloating about your victory of having us pay another thousand. Maybe it wasn't a gloat and was just keeping the contractor informed, but they were literally right there in front of us, and we hadn't even made a decision, let alone signed a new contract at the time.

    The sales manager gave me a corporate number to call to get back to him. I called it and asked the woman who answered and confirmed it was Bath Planet if there was a number for complaints. She gave me a number for a completely different company who works with cleaning gutters. I'm not making this up, this SNAFU happened in real time as the poor contractor tried to help me find who to actually contact. In the end, I didn't find the right number to contact for corporate complaints, so decided to do the next best thing and inform others.

    Overall, I'm almost certainly going to pay them to just finish the work with the correct size because it would be too much of a hassle to do anything else. Don't be like me though. As a disclaimer, this is the truth as I understand/saw/heard it, and as it was explained to me. There could be some sort of miscommunication going on. If there is though, do you really want to go with a company that cant understand or explain the issue? Do you want to go with a company with a sales manager who thinks you are so dumb that you'll believe anything he shovels you on the spot? I'll be telling anyone I know about this fiasco and they can come up with their own opinions about the company. I'm perfectly fine paying another 1k for the fix if it means that others can avoid the issues I ran into.

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    Response from Bath Planet

    Hello, Peter. We understand the issues you have had with the office you are working with for your shower remodel. We are the corporate manufacturing office of Bath Planet. The business you are working with is one of our affiliated dealers who are independently owned and operated, they simply purchase our product for installation. Unfortunately, they ordered the incorrect size for the shower base of your project. We have tracked down the business you are working with, the number you should be able to call for assistance is 630-540-2023. We hope this information is helpful to you. If you need further assistance, please feel free to reach out our manufacturing customer service at customersupport@bciacrylic.com.

    Sales & MarketingPriceStaff

    Reviewed March 9, 2024

    Josh came to our home today to provide and excellent demo. No hard pressure sales, but provides plenty of information. He was so pleasant and thorough. Josh showed us all the options and pricing. We were very satisfied with the quality of all the materials. Pricing was very fair and much better than other competitors.

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    Response from Bath Planet

    Thank you for letting us know of your experience with Josh. We are very proud of our material and are confident that it would be the right fit for your home!

    Verified purchase
    Staff

    Reviewed Feb. 29, 2024

    The sales rep was pleasant and informative. The installers came in the morning, took out the old shower, put in the new one, and cleaned up the mess. I'm impressed with how the shower area looks. It's nice, clean, and easy to take care of.

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    Response from Bath Planet

    Thank you for sharing your experience with us!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 28, 2024

    Bath Planet started the work in October. Today, their installers finally finished putting the last piece on. But the shower still leaks. Every time I called Bath Planet they said it was backordered or would say, “We got the piece in to come in now. And we're going to put it in next week.” I said, “I'm sorry, but we got sick here. We can’t have you next week.” I called a week later and said we were better. And the rep said, “We gotta order it. We got it backordered.” I said, “You just had it last week.” So, that took another five weeks. They were just fooling around. It's ridiculous. They didn't know what they were doing. They put it in. But everything is backwards. Also, the installation company owner and his associate talked to me rudely.

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    Response from Bath Planet

    Thank you for your honest account of the experience with Bath Planet. We are sorry to hear about your negative experience with one of our affiliated dealers, this is not the outcome we hope for Bath Planet customers. If there are still problems with the installation, please feel free to email us at customersupport@bciacrylic.com with specifics so we can assist you in contacting this dealer to resolve all issues.

    Verified purchase
    Coverage

    Reviewed Feb. 15, 2024

    Bath Planet installed the surround in my bathroom. They are reasonably priced, show up when they say they're going to, and careful in your home. They covered the floors and made sure they didn't track in any mess. It was quality work.

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    Response from Bath Planet

    Thank you for choosing Bath Planet to be a part of your home. We are happy to have met they expectations you have of our installers entrusted with taking care of your house. It was a pleasure working with you.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2024

    I'm disappointed with Bath Planet. I had my bathroom done and there were some things that needed repair on it. I was hoping to get a 100% complete job but I didn't. I'm trying to get the guy to come back and I keep getting stories after stories. The guy was supposed to come on Saturday so I cancelled all my appointments but he didn't come and he didn't call. What kind of company does that? It's like pulling teeth to get somebody to come here and I get excuses.

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    Response from Bath Planet

    Thank you for your honesty. We will be reaching out to the affiliated dealer you are working with so that we can make sure your concerns are fully addressed as soon as possible.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 14, 2024

    Bath Planet was a sub on the job and they were the best part of it. They did the first part of the job, which was the walk-in shower. They were excellent and efficient. They got their work done quickly, professionally, and well. If I had done the whole job with them, it would have probably been a lot better. Bath Planet's part was done in a day and a quarter. The first day when they left, everything was in order. When they came back and finished it the next morning, everything was nice and organized and all set to go. We're all excited about the whole job. The stuff they installed was excellent. We're very happy with the shower area of the bathroom.

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    Response from Bath Planet

    Thank you for choosing Bath Planet for the shower. It was great to work with you and your home. We are sure the rest of the bathroom was finished wonderfully as well!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 14, 2024

    We replaced the bathtub with a shower. It's safer and more convenient. The installation went very well. The installer finished the installation in one day. The second day was mostly hooking up the water downstairs in the basement.

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    Response from Bath Planet

    Thank you for the five star review! It is great to hear that you were able to enjoy your new shower in just two days. It was a pleasure working with you and your home.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 13, 2024

    We had a shower retrofitted as well as a new sink and toilet installed by Bath Planet. The project was moderately small. It took a lot longer than I wanted it to. It took almost five months to go and get from A to Z. It finished about four months ago. We have an older house, but at the same time, a lot of the stuff was not installed correctly. So, I did have the toilet leak through the ceiling. We had to fix the ceiling twice in the kitchen as well as have the bathroom sink fixed since it leaked right above our refrigerator. So, there was a bit of an issue with that install. They had to come back and redo my kitchen ceiling about three times over those few months. So, it was very problematic. I don't know if the subfloor is even 100% fixed. Overall, it was not the most productive environment.

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    Response from Bath Planet

    Thank you for your honest account of your experience with one of our affiliated dealers. This team has room for improvement and we will certainly speak with them about how to go about doing so. We are happy to hear that the bathroom was finished and now seems to be completed and working for you now. Please reach out if further problems appear. Thank you.

    Verified purchase
    PriceStaff

    Reviewed Jan. 27, 2024

    Bath Planet did a pretty good job. The gentleman who did a presentation was pretty good and he represented the company quite well. They put in a walk-in shower and they changed out the light fixture. The price is a little steep, though, and I would tell others to shop around a little bit for a better price. But if you got the money and you want quality work, I'd recommend Bath Planet.

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    Response from Bath Planet

    Thank you for the compliments on our work and your honest thoughts on choosing Bath Planet!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 26, 2024

    I was in the hospital and my wife was getting an operation, which was why I wanted the bathroom, so she could step into the walk-in shower. It's perfect for us both now. I got the seat, which is good for her, and the bars. Everything came with it so it was nice. The sales reps from Bath Planet were nice and efficient and the installers were great. They did a very nice job. They came and did everything right away. Ordering the door took a little while. The one I ordered wasn’t in stock. They put in the door but I didn’t get the glass doors until a month later. It didn't affect us much though.

    I had sticker shock on the price but I know what bathrooms cost. All the prices are up and it was the convenience of it. So it was working for me. The quality of service was good and I’m happy. I had a kidney transplant and I fell over the side of the regular five-foot tub standard. I was lying on the floor and I didn't want anything like that to happen to my wife. So it was an ease on my mind getting the shower. I was happy when my wife came home and got in it.

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    Response from Bath Planet

    We are glad you made the decision to prepare for the future. Safety is so important in the bathing area and some people take action too late. It was a pleasure working with your home to make it just right for you and your wife! Thank you for taking the time to speak about your experience here.

    Customer ServiceInstallation & SetupCoverage

    Reviewed Jan. 16, 2024

    Shower installed at end of November 2023. Installer didn't cover anything in bathroom including the floor. When they left after 2 days floor grout had to be scrubbed with a toothbrush to get it clean. Left driveway a mess, damage to walls, knocked shelf off wall and broke a few things. The the worst is the caulking job. Don't think the installer did not do a professional job. I have called several times to get it resolved. Always the same answer - someone will call to get it scheduled, as of today still waiting.

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    Response from Bath Planet

    This is not the experience we expect to be had when someone trusts their home to a Bath Planet remodel. We will be reaching out to the team behind your project to improve the communications to resolve this. Thank you for your honesty about your project.

    Verified purchase
    Staff

    Reviewed Jan. 15, 2024

    I like Bath Planet tremendously. They do what they say they're gonna do. There wasn't a hard sell. The salesperson was almost too sweet. It was to the point where I thought the whole thing was a gimmick because he was so good. He was able to be reached. He was responsive on questions. He gave me facts and figures and was very helpful. I like the way the he came in and gave me a great idea of what's gonna be used. We had their shower stall, flooring, sliding doors, and fixtures. We were able to customize the shower and where we wanted the accessories. The installers were phenomenal. I tried to hire them to do other work for me. But they were too busy. They couldn't do it.

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    Response from Bath Planet

    Thank you for your kind and honest review, Joseph. We are happy to have been able to do all we could for you and are just sorry that our schedule was just too packed at the time for your other project. It was a pleasure working with you.

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    Bath Planet Company Information

    Social media:
    Company Name:
    Bath Planet
    Company Type:
    Private
    Year Founded:
    2011
    Address:
    1800 Industrial Drive
    City:
    Libertyville
    State/Province:
    IL
    Postal Code:
    60048
    Country:
    United States
    Fax:
    847-358-4710
    Website:
    www.bathplanet.com

    Media

    VIDEOS & IMAGES