Bath Planet Reviews

In August of 2024, we contracted with Bath Planet for a shower remodel. It has been 10 months and the work still hasn’t even been started. No updates from them and we can't get a call back from anyone that knows anything. Tried to call to get our loan refunded and cancel the work. Stay far away from them!

I had a shower installed in May 2024. I was impressed with the product and the warranty is what I based my purchase on. "Lifetime Warranty " and transferable one time. HOWEVER unfortunately one month later I noticed black mold spots appearing at the shower base and the side walls caulk area. I called and didn't receive a call back for over a week. In the meantime, I contacted the installer, and they came and replaced the caulk for me. It happened once again for the second time and once again the installer came and redid the caulk. Months now later small spots are appearing once again. THREE TIMES in less than a year's time! FYI I use only the recommended cleaning products, and I squeegee the walls after every use.

17000$ and nothing is sealed up! Puddles in the basement and walls full of moisture. All the gaps in their work are for maintenance? The cove piece that the shower head come out of pops right out. The Hot / Cold lever has gaps, the screws stick from the wall. And the puddles in the basement come from all that. The only thing the techs will look at is the pipes. If the pipes they touched don't leak they don't fix it. They made all the holes the in the wall! When you point out a gap to the technicians, they send the techs to tell you there's no room for moisture but tell that to the puddles I get after every shower. What kind of "professionals" are they hiring when they don't even know how water finds a way into every open space.

I do not recommend Bath Planet. The cost is exorbitant for a product made with poor quality materials and shoddy installation. There is too much give in the flimsy walls and pan. After only a month, I had to have someone come in and recaulk. It took a LOT of caulk for the big gaps. Yes, there was mold. Then, two years later, yet another issue. We noticed a squishing sound in the hall, then water started coming up between the floorboards. It took a plumber two trips (and a week of using no water in that end of the house - no dishwasher, kitchen sink, laundry, or bathroom) so the floors could dry and he could find the source of the water. Turns out, the shower drain was not properly installed, or perhaps it had worked itself loose with the flimsy bendable pan. Water was draining between the concrete slab and our pvc laminate flooring. Yes, I am upset. I am so sorry I allowed Bath Planet anywhere near my house.

The installation guy showed up at 8 in the morning, took the old bathtub out, and put the new walk-in shower in. He was gone that afternoon, and it was a wonderful experience. My father-in-law wanted a walk-in shower and I told them about Bath Planet. They went there and took care of them, too, and they were very satisfied.

Bath Planet seemed convenient, so we decided to buy a full shower system from them about a year ago. However, our experience with their service was quite disappointing. After discussing the purchase in January, we were told we wouldn't get installation until May. May passed, and still nothing. We were repeatedly promised service but kept facing delays without clear communication.

Customer service is the worst. After less than a year, I discovered the shower they installed was leaking between the wall of the bathroom and a carpeted bedroom. Now they are giving me the runaround on repairing carpet, walls, and mold removal. This is a company that does not back their work. They take your money and leave you to fend for yourself. Still waiting for solutions after contacting them about this 5 months ago. They do not care to right their wrong. None of these issues existed for 20 years prior to allowing them into my home and giving them my business. I would not recommend this company to anyone for any reason.

After meeting with the rep and him taking photos of all, we decided to utilize our current base. NO PROBLEM! Signed up and paid in full. Called to check in as we were assured it would be installed in two to three weeks. Got a “manager” named Joe **. He said our base had a crack so we had to buy theirs. I said no it doesn’t and I don’t need or want a new base. Two weeks go by. Just received an email that “it’s a snap together system and we HAVE to buy their base”. For the low, low price of 3000$. Good news is he will take 1000 off. I said we cannot afford it and would like a refund. Haven’t heard back yet. I find it odd that wasn’t the problem the first time around. I also find it odd the salesman said it was no issue. Very scared we will lose our money. It’s a lot of money trust me. I would stay far far away from this company.

This review for Bath Planet is after many negative experiences already posted by me. I would post pics, but I'm actually embarrassed that I got taken by this company! This company tricked us into signing a contract so that I would NOT write any more reviews about them, and in return we could be reimbursed (to the home improvement card only) the money we paid out of pocket for the damage to our garage due to faulty pipe work performed by their installer. That was signed by us back in January 2024, and we were never reimbursed.

Good evening, This is an update to my complaint that was answered on November 15, 2024. I called on November 15, 2024 and talked to Ashley and she said she would put a request in the system. I called the same day and talked to Chris. He said the issue was sent to the Vice-President however he hadn't heard anything. On Monday, November 21, 2024 I called again and talked to Cindy. I received a text later that evening @ 6:06pm stating that Bathplanet will be coming out the next day, Friday, November 22nd, to service the shower. No one showed or called. This was after my husband stayed home all day waiting for the installer.

In one sentence We don't recommend this company for any of your projects. These guys took 90% of the funds for the project and left the job in between. Sales man, Tony, turned his back on the agreed items as per the contract. We were very upfront on the asks for the bathroom, he didn't enter all the details in the contract and later started to undercut the project. They promised to wrap up all work in 3 days and then later took more than a week.

Went to Bath Planet to arrange an installation for my home and my in-laws. My in-laws have had nothing but hassle. Orders were half done and shortcuts taken. In attempting to rectify this, and add to ours, they cancelled our contract for no reason and completed our in-laws installation with the wrong parts and poor repairs and reinstallation done so poorly, as shown in pictures. They were willing to install over mold and mildew. Definitely not worth the price. Salesman accused my mother-in-law of being an overdramatic woman when she complained.

We visited with Colin from Bath Planet on October 7, 2024. We were not in a position to make a shower purchase from him at that time. We felt that he was very knowledgeable on the product and gave an excellent presentation.

Our salesman Justin represented Bath Planet well. His presentation to us of all our options from walls, to floors, to a doors and accessories, was well done. We asked him about discounts for seniors and vets, which he kindly added to our estimate. We also had to inform him of the possibility of our living status changing due to health issues, and the fact we needed to use as much of our limited income as we could to live on. He was very understanding and worked with us. Since we have these life changes coming up, we had to postpone getting our shower installed. In my opinion, Bath Planet is very understanding, and willing to work with their customers. I appreciate them and would recommend them.

I got the siding and the gutters done and I added in the rest of the bathroom. The service itself was great. The people were all friendly and a couple of them went a little over and above what I think they had to do. I was very happy with the siding because they did it the way I wanted it but I feel like I should've gotten the whole bathroom done with the 20,000-some odd that I paid. I had to put in my own medicine cabinet but it's not really that important because I paid less for the medicine cabinet than if I had purchased it through them. Also, I was seeing a lot of ugly starting off in my bathroom and the walls were starting to peel from the humidity but now, I don't have to worry about mold in the back of the shower.

The sales rep was excellent and the installation of the walk-in shower went well. The only complaint that I have is I thought the shower doors were gonna be taller because we had requested that. But I don't feel they're any taller than normal shower doors. My husband's 6'3, so we asked for larger doors. He's also had to recaulk the shower because some of the caulk was coming out. We had requested somebody to come out and give us a different showerhead, but that never happened.

The sales rep and the installers were good. Bath Planet did a walk-in shower and the installation took a full week. It's a nice walk-in shower. It does the job.

I purchased a deluxe tub from Bath Planet and they came in to replace everything. There were two men installers and installation was supposed to take a couple of days, but parts were missing. So it ended up taking a couple of weeks. But the two installers were really good. They did an excellent job.

We worked with Bath Planet's sister company previously and we were pleased with their work. We then purchased some acrylic and the vanity thru Bath Planet. The installers showed up on time and they finished the job quickly. They did a really good job. Before, we had an old cast iron tub, a shower-like insert, and a smaller vanity. Now, we have a fiberglass tub, the acrylic walls with glass doors for the shower, and we have a bigger vanity. The materials look to be pretty high quality, too.

In the beginning, I had some issues with the way everything was installed and set. I was not happy. Bath Planet tried to come back a few times to fix the errors that were made by the original installer. Finally, I asked them to remove everything and do it all over again, which they agreed at that time. They came, tore everything out, put new stuff in. Every time I gave them a call for service, they came and did it.

When Bath Planet installed a walk-in shower for us, two people came out and it took them a day and a half. They were both really amazing and considerate of the house. They laid tarp stone everywhere and they cleaned up everything. Their work was good. Before, it was a really ugly and stupid 40-year old bathroom. But now, it looks better and it's totally transformed. I'd recommend Bath Planet.

A few people had quoted me saying if the floor got damaged, they were gonna charge me more for that. If there was an issue with the plumbing, they were gonna charge me more for that as well. With Bathroom Pros, it was a set price which I liked. They also told me they could do it in a day. The installers got here 15 minutes after the scheduled time, which was fine. They checked in with me the whole time, showing me each step. They laid down all these mats and showed me all of the guts behind the tub, how everything works and how they were installing everything. They made sure I was okay with the tub before they installed it. You wouldn't think it's something that's gonna be done in a day but it was. It was amazing to watch the whole thing happen in one day. It was very quick, step-by-step. They seemed really organized. They got there around 9:00 and were done at 7:00.

I saw the gentleman from Bath Planet who was doing some work for somebody else and I asked for his business card. I called them then two gentlemen came out. We talked and they looked at everything. I knew I needed some work because I had somebody do some work in the bathroom and they didn't do a good job. So, Bath Planet had redone my bathroom shelf, the toilet, and the sink. They had also redone my shower, my floor, and my window in my bathroom.

We saw Bath Planet at a home show and out of the two people that we had come out, we picked them because they could offer us what we needed. We had them install a shower insert with the glass doors. They also did flooring and vanity. So the installation took a week. Their work was excellent and I would highly recommend them. They worked awesomely with us. The turnaround time was short and the people they got to do the installation were wonderful.

Our walk-in shower was installed in August 2022. It seemed too expensive, but they did it in a day and it looked great. Less than a year later the white caulk had turned yellow. Then we had a leak in the crawl space below that we couldn't locate. When the bathroom drywall and floor became stained with mold, we tore out the damaged drywall and found water running off the base behind the front wall panel. The lower caulk was not adhered to the walls, only the base, and was letting water run behind it.

Bath Planet is a total con job: The salesman neglected to send a copy of the contract, and misrepresented that their service is performed by dedicated meticulous Bath Planet employees who safeguard the work environment. Not. Three itinerant hacks in a rusty unmarked van trashed my two bathrooms, wrecked the irreplaceable tile floors, severely scratched a vanity, and created a dust bowl in the adjoining bedroom and a mess on my entry steps and walkway. The "installation manager" ignored my escalating complaints. Not only is their workmanship inferior but their pricing is outrageously inflated. Don't fall for their fake 5-Star reviews. Look elsewhere.

A major disappointment with Bath Planet. After 7 years of use. The swing out door on my stand-alone shower became misaligned to the frame. I called Bath Planet and they referred me to their repair team. After multiple text and telephone exchanges they indicated I was out of their 5-year warranty. They indicated they could to do nothing for me and suggested I try to contact a local handyman for repair. Even more disappointing was that they could not even find the specifications of my install. I would not recommend them if you plan on having a showier installed by Bath Planet and will use it for over 5 years.

The basement floor was flooded, the carpet ruined and when they were completed and checked off the water was pouring into the basement after the first screwup. They refused to replace carpet. I have video of the flooding that they signed off was complete. They started 4 weeks late. 6 weeks later they are still incomplete. Law Suit filed BBB report completed and still no word form Bath planet.

Overall all the workers were great. Work was done quickly. However, make sure every little thing is in writing. I was promised nice trim at the top of the shower to fill the gap between the walls and ceiling. Instead, I got what appeared to be scraps off another job. Then I was promised at least a fix on that that would look a little better but that didn't happen either. This job was 14,000 dollars I at least would have liked what I was promised. Between these people and Home Depot, I would shop around first. Or make sure EVERY LITTLE THING IS IN WRITING CAUSE YOU CAN'T TRUST THEIR WORD. EITHER ONE OF THEM.

It turns out I was wrong about a few things. Chris (Operations Manager) came out and explained things to me and will make the remaining concerns right.