Bath Planet Reviews

The sales rep and the installers were good. Bath Planet did a walk-in shower and the installation took a full week. It's a nice walk-in shower. It does the job.

I purchased a deluxe tub from Bath Planet and they came in to replace everything. There were two men installers and installation was supposed to take a couple of days, but parts were missing. So it ended up taking a couple of weeks. But the two installers were really good. They did an excellent job.

We worked with Bath Planet's sister company previously and we were pleased with their work. We then purchased some acrylic and the vanity thru Bath Planet. The installers showed up on time and they finished the job quickly. They did a really good job. Before, we had an old cast iron tub, a shower-like insert, and a smaller vanity. Now, we have a fiberglass tub, the acrylic walls with glass doors for the shower, and we have a bigger vanity. The materials look to be pretty high quality, too.

In the beginning, I had some issues with the way everything was installed and set. I was not happy. Bath Planet tried to come back a few times to fix the errors that were made by the original installer. Finally, I asked them to remove everything and do it all over again, which they agreed at that time. They came, tore everything out, put new stuff in. Every time I gave them a call for service, they came and did it.

When Bath Planet installed a walk-in shower for us, two people came out and it took them a day and a half. They were both really amazing and considerate of the house. They laid tarp stone everywhere and they cleaned up everything. Their work was good. Before, it was a really ugly and stupid 40-year old bathroom. But now, it looks better and it's totally transformed. I'd recommend Bath Planet.

A few people had quoted me saying if the floor got damaged, they were gonna charge me more for that. If there was an issue with the plumbing, they were gonna charge me more for that as well. With Bathroom Pros, it was a set price which I liked. They also told me they could do it in a day. The installers got here 15 minutes after the scheduled time, which was fine. They checked in with me the whole time, showing me each step. They laid down all these mats and showed me all of the guts behind the tub, how everything works and how they were installing everything. They made sure I was okay with the tub before they installed it. You wouldn't think it's something that's gonna be done in a day but it was. It was amazing to watch the whole thing happen in one day. It was very quick, step-by-step. They seemed really organized. They got there around 9:00 and were done at 7:00.

I saw the gentleman from Bath Planet who was doing some work for somebody else and I asked for his business card. I called them then two gentlemen came out. We talked and they looked at everything. I knew I needed some work because I had somebody do some work in the bathroom and they didn't do a good job. So, Bath Planet had redone my bathroom shelf, the toilet, and the sink. They had also redone my shower, my floor, and my window in my bathroom.

We saw Bath Planet at a home show and out of the two people that we had come out, we picked them because they could offer us what we needed. We had them install a shower insert with the glass doors. They also did flooring and vanity. So the installation took a week. Their work was excellent and I would highly recommend them. They worked awesomely with us. The turnaround time was short and the people they got to do the installation were wonderful.

Our walk-in shower was installed in August 2022. It seemed too expensive, but they did it in a day and it looked great. Less than a year later the white caulk had turned yellow. Then we had a leak in the crawl space below that we couldn't locate. When the bathroom drywall and floor became stained with mold, we tore out the damaged drywall and found water running off the base behind the front wall panel. The lower caulk was not adhered to the walls, only the base, and was letting water run behind it.

Bath Planet is a total con job: The salesman neglected to send a copy of the contract, and misrepresented that their service is performed by dedicated meticulous Bath Planet employees who safeguard the work environment. Not. Three itinerant hacks in a rusty unmarked van trashed my two bathrooms, wrecked the irreplaceable tile floors, severely scratched a vanity, and created a dust bowl in the adjoining bedroom and a mess on my entry steps and walkway. The "installation manager" ignored my escalating complaints. Not only is their workmanship inferior but their pricing is outrageously inflated. Don't fall for their fake 5-Star reviews. Look elsewhere.

A major disappointment with Bath Planet. After 7 years of use. The swing out door on my stand-alone shower became misaligned to the frame. I called Bath Planet and they referred me to their repair team. After multiple text and telephone exchanges they indicated I was out of their 5-year warranty. They indicated they could to do nothing for me and suggested I try to contact a local handyman for repair. Even more disappointing was that they could not even find the specifications of my install. I would not recommend them if you plan on having a showier installed by Bath Planet and will use it for over 5 years.

The basement floor was flooded, the carpet ruined and when they were completed and checked off the water was pouring into the basement after the first screwup. They refused to replace carpet. I have video of the flooding that they signed off was complete. They started 4 weeks late. 6 weeks later they are still incomplete. Law Suit filed BBB report completed and still no word form Bath planet.

Overall all the workers were great. Work was done quickly. However, make sure every little thing is in writing. I was promised nice trim at the top of the shower to fill the gap between the walls and ceiling. Instead, I got what appeared to be scraps off another job. Then I was promised at least a fix on that that would look a little better but that didn't happen either. This job was 14,000 dollars I at least would have liked what I was promised. Between these people and Home Depot, I would shop around first. Or make sure EVERY LITTLE THING IS IN WRITING CAUSE YOU CAN'T TRUST THEIR WORD. EITHER ONE OF THEM.

It turns out I was wrong about a few things. Chris (Operations Manager) came out and explained things to me and will make the remaining concerns right.

The sales people were very good and courteous, and the pricing was better than I anticipated. The front door part was not as expensive by quite a bit that I've been quoted in the past years for replacing the front door. So we were okay with the sales presentation and just went with it. I had a front door and a walk-in shower installed by Bath Planet. The shower took a little over a day, which was fine. The installer did the shower installation and also did a floor repair on my half bath. That was all included in the price, which I felt good about.

I had a positive experience with Bath Planet and I'm thrilled with my outcome. They explained what they did and how they did it, what I wanted done, and how long it would take. But there wasn't pressure to do it. He had all his samples, and what we could pick from, and had pictures of clients that had it done. He was very friendly and did an excellent job. The guy that came out there and installed it was good. He was very professional, cleaned it all up, and hauled away the old stuff. I was impressed. Bath Planet would give you a good deal and they do great work.

Will reach out to the correct company, thank you.

Josh came to our home today to provide and excellent demo. No hard pressure sales, but provides plenty of information. He was so pleasant and thorough. Josh showed us all the options and pricing. We were very satisfied with the quality of all the materials. Pricing was very fair and much better than other competitors.

The sales rep was pleasant and informative. The installers came in the morning, took out the old shower, put in the new one, and cleaned up the mess. I'm impressed with how the shower area looks. It's nice, clean, and easy to take care of.

Bath Planet started the work in October. Today, their installers finally finished putting the last piece on. But the shower still leaks. Every time I called Bath Planet they said it was backordered or would say, “We got the piece in to come in now. And we're going to put it in next week.” I said, “I'm sorry, but we got sick here. We can’t have you next week.” I called a week later and said we were better. And the rep said, “We gotta order it. We got it backordered.” I said, “You just had it last week.” So, that took another five weeks. They were just fooling around. It's ridiculous. They didn't know what they were doing. They put it in. But everything is backwards. Also, the installation company owner and his associate talked to me rudely.

Bath Planet's presentation was great. They showed me how quick it can be done and all these different colors. We went upstairs to the bathroom and I could match colors with what the rep had in the book and I could choose a different shower head. I liked them a lot. I did a bathroom remodel and it was easy. I got a shower combo. The installers came in the morning and took out the old one, and they kept working all through the day. They really worked hard, and around six o'clock, they were done. I love the quality. I would tell my friends to give them a call. They did a great job. I could have gotten the project done a little bit cheaper somewhere else, but they were such hard workers and I would much rather pay that price and have them do anything else I need.

Bath Planet installed the surround in my bathroom. They are reasonably priced, show up when they say they're going to, and careful in your home. They covered the floors and made sure they didn't track in any mess. It was quality work.

I'm disappointed with Bath Planet. I had my bathroom done and there were some things that needed repair on it. I was hoping to get a 100% complete job but I didn't. I'm trying to get the guy to come back and I keep getting stories after stories. The guy was supposed to come on Saturday so I cancelled all my appointments but he didn't come and he didn't call. What kind of company does that? It's like pulling teeth to get somebody to come here and I get excuses.

Bath Planet was a sub on the job and they were the best part of it. They did the first part of the job, which was the walk-in shower. They were excellent and efficient. They got their work done quickly, professionally, and well. If I had done the whole job with them, it would have probably been a lot better. Bath Planet's part was done in a day and a quarter. The first day when they left, everything was in order. When they came back and finished it the next morning, everything was nice and organized and all set to go. We're all excited about the whole job. The stuff they installed was excellent. We're very happy with the shower area of the bathroom.

We replaced the bathtub with a shower. It's safer and more convenient. The installation went very well. The installer finished the installation in one day. The second day was mostly hooking up the water downstairs in the basement.

We had a shower retrofitted as well as a new sink and toilet installed by Bath Planet. The project was moderately small. It took a lot longer than I wanted it to. It took almost five months to go and get from A to Z. It finished about four months ago. We have an older house, but at the same time, a lot of the stuff was not installed correctly. So, I did have the toilet leak through the ceiling. We had to fix the ceiling twice in the kitchen as well as have the bathroom sink fixed since it leaked right above our refrigerator. So, there was a bit of an issue with that install. They had to come back and redo my kitchen ceiling about three times over those few months. So, it was very problematic. I don't know if the subfloor is even 100% fixed. Overall, it was not the most productive environment.

Bath Planet did a pretty good job. The gentleman who did a presentation was pretty good and he represented the company quite well. They put in a walk-in shower and they changed out the light fixture. The price is a little steep, though, and I would tell others to shop around a little bit for a better price. But if you got the money and you want quality work, I'd recommend Bath Planet.

I was in the hospital and my wife was getting an operation, which was why I wanted the bathroom, so she could step into the walk-in shower. It's perfect for us both now. I got the seat, which is good for her, and the bars. Everything came with it so it was nice. The sales reps from Bath Planet were nice and efficient and the installers were great. They did a very nice job. They came and did everything right away. Ordering the door took a little while. The one I ordered wasn’t in stock. They put in the door but I didn’t get the glass doors until a month later. It didn't affect us much though.

Shower installed at end of November 2023. Installer didn't cover anything in bathroom including the floor. When they left after 2 days floor grout had to be scrubbed with a toothbrush to get it clean. Left driveway a mess, damage to walls, knocked shelf off wall and broke a few things. The the worst is the caulking job. Don't think the installer did not do a professional job. I have called several times to get it resolved. Always the same answer - someone will call to get it scheduled, as of today still waiting.

I reached out to the rep to get more information, and she came to our house at an appointment. She brought several samples and books, and through a formal presentation, explained the location and how the process works. It was a good experience with Bath Planet. We like the Good Housekeeping seal, knowing that we would have some peace of mind that if something happens, it’s under warranty. Tested materials were also important to us.

I like Bath Planet tremendously. They do what they say they're gonna do. There wasn't a hard sell. The salesperson was almost too sweet. It was to the point where I thought the whole thing was a gimmick because he was so good. He was able to be reached. He was responsive on questions. He gave me facts and figures and was very helpful. I like the way the he came in and gave me a great idea of what's gonna be used. We had their shower stall, flooring, sliding doors, and fixtures. We were able to customize the shower and where we wanted the accessories. The installers were phenomenal. I tried to hire them to do other work for me. But they were too busy. They couldn't do it.

I signed a deal online to possibly get a free shower makeover for seniors for free and Bath Planet was one of the companies that responded. However, it turned out not to be free. I kind of felt like I was forced into it. After signing the contract, I told them that after all the things involved, I couldn't really afford it. But I had already signed the contract and couldn't really get out of it. Then, they started a day late. Not all the parts were sent with the shower enclosure and they didn't have the right parts to put the drain in. It was one thing after another but they got everything resolved.

Their salesperson was fabulous. He was upfront and made us feel at ease. He didn't try to push us into anything. He saw what we needed and knew what we had to work with and worked with us. The installers were like part of the family had come in to remodel the bathroom. We bought them some lunch and it just felt very comfortable with them. They got here early in the morning, and then they were here till about 7:00 that evening. They were neat. The bathroom was cleaner after they left than when they came. We got a walk-in shower and I like the bench in it. The bench is so nice. It's always there. I feel a lot more safe on it. It was an all-around good experience. Every time we go in that shower, we are grateful. It's very safe. It's like a spa in our house. It's very nice.

Bath Planet removed the bathtub and made it a shower closure, and installed sliding glass doors on the master bedroom bath shower. It looks so awesome compared to what we had. I checked every now and then to see what the installers were doing. So, they would explain every step of the way to me and just kept me informed. They said it would be done that day and they were done. The job was perfect. I got them to give me the number to the one in Chicago because I live in Arkansas and I gave that to my brother because he talked about having his shower bathtub redone.

Bath Planet's pricing is reasonable for the quality of product that they have. The sales rep took his time. He was very friendly and really worked through us. He brought the products into the existing bathroom so that we could see it visually and how it would be. We did a full remodel. The installation was not what we had anticipated. We had a tile floor put in, and the installers thought it was going to be a much longer job.

The rep was pretty good and well-knowledgeable. She answered most of all the questions I had and very helpful in doing it. She told me how long the job was gonna be, and what day and how soon they could get to it. The installation guy was nice. He came in and we talked a little bit about what he was gonna do and he went on and did it. They got the job done within two days. My new bathroom is brighter and easy to clean.

Several other companies said the bathroom in my master bedroom was too small for a walk-in tub unless they had to knock out the closets and a bunch of stuff. So, I went ahead and had them measured. But that was not the company I was seeking. I was trying to get American Standard and I was bombarded with calls for free quotes. It wasn't originally Bath Planet. They had another name when they first came and did the quote. And when they came back, it was Bath Planet.

I got a shower from Bath Planet. They asked me what I want and I did it. The installer was very nice and very professional.

Bath Planet did a new shower, a vanity, and flooring and walls. The shower walls are beautiful. It looks like marble. The installer did an excellent job. I'm very happy.

Bath Planet's sales rep was excellent and he really explained everything very well. I signed up for a bath-to-shower conversion and the installation team was very nice and efficient. I took them three days to finish and I love the end product. I like the ease of getting in and out of it.