Vivint Reviews

Not only does the monitoring service work late hours so do the installation professionals such as Gabriel, our installer here in Richmond, TX. Once you sign-up the rapid response team goes full commando on your home immediately, ensuring security installation as soon as possible. Within 30 minutes of signing up, already have the main control unit installed.

Service was great. The tech finished and explained everything about how it’s works and was very kind and helpful. She also help with downloading everything I needed on my iPhone and with setting the passwords, and she also cleared all materials that she used and swept the floors in the area she worked.

I love the product. The service is great. I just wish we had been given an accurate time frame on installation. It was twice as long as the representative said it would. It took about three and a half hours for installation to be completed and we're told only an hour and a half.

The sales rep was easy to talk to and very informative. He answered any questions we had in detail. The installers were respectful and courteous inside our home and took care of everything in the house. I would recommend Vivint to anyone!

Really appreciate Alex, our sales rep, for being open and honest with us throughout the process. He was knowledgeable and helpful. As for Vivint, we are excited about the 2 way communication through our camera and doorbell equipment. Security is our main interest and Vivint delivers peace of mind.

Our sales person and install crew were great!! Happy to have a quality security system. Looking forward to the peace of mind this creates for my family when at home, or away. We would definitely recommend to our family and friends!!!

The sales guy is frustrated in resolving package issues with Freedom and Vivint. He doesn't have patience. He said he wish he will walk away if he could instead of handling situation. He has put Vivint board outside my home in garden in reverse way. No one with basic knowledge wouldn't put billboard in reverse way. Left trash on my garden. Disgusting fellow. I was very nice to him asking if he needs water.

Sahlil was our installer for our new home security system. He was very polite and professional and exceeded all our expectations. He took his time to ensure that all our questions were answered. Our security system is top notch. Both audio and video are clear.

Very fast installation and the images in the camera are clear. They installed the system very fast and explaining on how to use the phone app. Application process was in a few minutes and approved at the same time. Pete and his colleagues were very supportive. I got the great deal in the market and I will refer my friends and relatives to try Vivint.

We had a wonderful experience with our technician Thomas **. He was very pleasant and polite. He was accurate with how he placed our cameras and explained everything very well. So I could understand the new system. We will definitely contact him if we have any problems arise. Thanks again Thomas.

Elected to change current security system to an improved system. Representative was courteous and explained Vivint system in an easy to understand manner. Vivint is so much better than my previous system. Installation was completed and installer explained how to work new system.

Customer service has been phenomenal. The technician Mark was super professional and quick despite many setbacks. The product was super affordable as was the monthly rate, which we can cancel whenever. All of our questions were answered and covered in great detail. Equipment cost is financed with 0% interest so we can pay it off in affordable payments over time. We’re super stoked to be going through them for our security needs.

The Person who Installed was Very Knowledgeable and Taught me Everything I need to know about the Product. Great Guy. Would Recommend Him as an Installer to ANY of My Friends or family..Guy knows his Stuff. Thanks Again For Sending Out Quality Workers.

Sold house in June of 2021 and paid off equipment in full per contract. Sent email to transfer service to new owner in the same month and assumed it was taken care of because I got a confirmation email but was I ever wrong. I notice in April of 2022 that my credit card had been charged every month since. I know I should have been looking at the bills closer but I didnt. I never received any other communication from Vivint so thought it was closed.

Mike was professional and displayed awesome customer service. He was thorough and displayed proficiency while working with my cameras and my panel. He explained the process thoroughly and ways to improve my system when needed. My panel was an older version so he insured that it worked according to it updates without any issues. 10 out of 10.

The installers were good at what they did. Please try to limit your credit inquiries to a one time limit and let the customers decide if they want to go further or not. A preinquiry and then a hard inquiry is really not necessary.

Mike was very customer oriented and pleasant to work with in order to get the service we needed and wanted. He was not pushy at all and answered any questions that I had. Truong came to install our system. He showed up quickly after we signed up, same day. Installed the system and explained it to us thoroughly.

Vivint is great installation went very smooth.. Security is very important.. We love the auto garage door opener.. The three camera views make us feel secure and we are confident our home is safe.. We highly recommend this service for your peace of mind.. I wish we would have purchased this service years ago..

He will be back today to finish the job and show me how to use. He needs more parts to finish. Not sure if the cameras are going to pick up enough area outside. That is my main need for this system to see who is coming around at night and bothering things outside.

From the lying salesman to the shoddy installation quality, I can't even enjoy the security unit. For example: contacts put on one of my doors backwards, wiring looks like a 12 year old performed the task and left messes all over the place.

Miguel ** was very helpful and knowledgeable about the products and service. The whole experience was fast and easy. We installed the same day. We also went solar with the same company. Spencer Frixione was also as helpful and answered all of our questions regarding solar. The transition seems easy and we look forward to continuing this relationship with Vivint. Thank you.

Really good services so far, we try Vivint before and we love it so we decided used again since then start provide services in this area. The installer was very nice and responsible, he doing a very good job. Very easy with Vivint.

I definitely enjoyed the salesperson and the installers. Phenomenal job they did. Y’all should give those guys a raise! Came in, installed everything in seconds, they were friendly. Kept us entertained while working! The team was fantastic. Hope to have them all the time! Thank you for your Service.

We are very pleased with the product. The installer was very professional and explained everything thoroughly. I highly recommend Vivint for your home security needs. The entire process took several hours. The system is high quality and easy to use.

Great job!! They were efficient, friendly and spent time educating on us on how to use the system. Their work was also clean and they were very polite. I am happy with the service provided and will definitely be recommending them to our friends and family.

I was very impressed with the Salesperson that explained the system. I had it installed the next day, the installation took a little longer than I expected, but overall I love it, & will definitely refer to family & friends.

Great experience all around. Very friendly and experienced. They came into our home and treated everything with respect. They walked us through everything and answered all of our questions in detail. We will definitely recommend to friends and family. Thank you for all that you have done. We appreciate it.

I have had very iced interactions with staff. A couple have been very helpful and polite while others have seemed to completely lack knowledge about the company. Each department I suspect is very disconnected from the other. Additionally I have received a lot of unsolicited calls and text messages from this company. It was difficult to verify if the technician calling me even worked for Vivint. Also I do not like that I cannot keep my cameras from recording everyone when I am home and the app seems to communicate inconsistently with the system. Overall I would not recommend this company.

Great service. Signed up for it last night with the help of Dylan. Installation the very next day. Over all great service. Very attentive technician. Included us in the placement for everything. Camera placement is. Showed us how it works the features and what/who to contact if we need any assistance! Great experience!

I made good decision choosing Vivint. The best customer service and technician Brandon W. knew what he was doing and talked to me about every equipment and how it works. He was on time and very professional. I would definitely recommend to my friends and family and coworkers if they need security system for their home. I’m really pleased with service

From the installation process to the pricing in general, is amazing and I am very thankful I chose this company to secure my home. The cameras are amazing quality and the fact it has recording for 30 days really keeps me at a peace of mind. I am no longer worrying about anything in my home other than sleeping safely. My technician was also amazing, he was quiet and respectful, came in and got the job done and moved to another. I am thankful so a easy set up and low pricing. Thank you!

Very thoughtful and explained everything as he went! Made sure everything worked and I knew how to use it before he left! Explained all options available now or that we can add later! Very friendly. He made sure we were comfortable with the install and equipment!

Very nice and smooth process for installation and rep who came to our home was so kind and answered all questions we had. The individual who installed the equipment was kind, efficient and helpful. Would definitely recommend this service to family and friends.

I have seen multiple ADT accounts. I have seen multiple brinks alarms. I have seen a lot of ring cameras. Another smart home devices. And nothing compares to having everything in one app like Vivint does. ADT is like the wannabe Vivint. Brinks just like another ADT with worse customer service. And ring DIY cameras are just a real pain in the butt. It's a nice to have cameras that record 24/7 and protect my cars and packages with automatic noises.

The agent was very professional, knowledgeable, and mannerable. His ID was visible and he explained things well, in detail. He showed in full detail how the system works and assured us that he will contact us the next day to check on us.

Vivint is a very well organized Company, their staff is both helpful and professional all during installation. They even go above and beyond to make sure that you're comfortable with your purchase and that you are aware of how all equipment works. All and all, I am very happy with Vivint.

Very thorough and knowledgeable. Friendly and takes time to explain everything. Was told about additional insurance and other advantages available to us. We need information in printed form to read and discuss further. Step by step printed directions for older customers would also be advantageous.

And I am very pleased. Austin and the rest of the team who set me up were great. Austin came in and was professional, efficient, knowledgeable and kind. Excited about my new set up, thanks so much! It was obvious Austin knew what he was doing and I trusted him to do the job well and he did.

Dylan and Vinny did an amazing job. They made sure everything was well explained and installed. They helped all along the way making sure that I had the right equipment and set up so I can feel safe in my own home.

Phone call lasted over an hour and a half that resulted in no good auto insurance matches. Standing by for an email regarding home insurance but I doubt I will get any results for my home. I'll standby but the phone rep was friendly.

Our initial representative Brittany was extremely understanding and ensured she listened to what or concerns were. She was also patient with us and made sure we got everything we needed. We were not pressured to buy anything; however, her presentations persuaded us that most of the features would be a great fit for our home.

Clark was professional and knowledgeable. He was very kind and patiently answered my questions. I am not a very trusting person, but I felt safe and comfortable with Clark and David!! The install went well and Koby was great. Koby spent time explaining how the system worked and was very detailed. Cleaned up after the install which was surprised me. Most companies don’t clean up the mess made by the installation. I am pleased with the system I purchased. It works great for my family! Love the key fob.

I was impressed with the Vivint system and what it had to offer for home security. My sales representative, Jimmy, was extremely helpful throughout the process of choosing the system that met my needs and Conrad, the installer, did an amazing job along with educating me along the way on the various devices and uses.

The techs and salesman was amazing. Couldn't have asked for a better experience, all of them had amazing attitudes and very knowledgeable, helpful. They showed me how to set it up on my phone as well as using it on the panel!

Great service. Great sales reps. Overall I’m enjoying my security feel my home is safer comparing to ADT Vivint gives more and works with your budget I will recommend to my friends and Vivint will buy out other services. I truly enjoying my security system with Vivint.

The technician was all over the place. Drill did not work and asked if we could ask our neighbors for a drill for him to use we told him no and he then had to proceed to call his boss. Forgot to put sensors around the house so he has to come back out less than 24 hours. No doorbell so he has to come back out again in a week. All of this was such a crazy experience we wish all products could have been installed all at once.

We just got the installation completed and everything works great!! We are very please with the service and professionalism.. The quality of the images in the cameras is very clear, we enjoy the fact that we can talk thru them :).

The experience was great; the tech was friendly and informative. He guided us through an informative demonstration of your app. He also guided us proficiently for expanded products. He was also helpful in assisting us with the emergency use of the alarm system.

I am EXTREMELY satisfied with the experience of my Vivint Security system installation! My technician is extremely knowledgeable of the product and was very, very patient as I asked hundreds of questions during the installation process. He walked us through the operation of the system and ensured that we were comfortable with the system before leaving. I am very happy and pleased with our experience with Vivint.

Everything was smooth. Salesman Demarco ** was knowledgeable and friendly. Tech was really nice and thorough. Highly recommend and have already recommended to my relatives! I’m excited for my new high tech security system! The cameras and the doorbell will be very helpful in deterring any possible theft.

From the 1ˢᵗ phone call to the day of installation, Vivint has always came through. Top of the line quality equipment,amazing customer service, great app, and the most thorough technician I’ve encountered. I should have switch sooner and you should too.

John was so helpful and diligent. He was also patient with all of my little kids! He went above and beyond to get our family what we needed. I’m very excited about our home being protected with Vivint and would recommend it to friends.

I highly recommend Vivint for anyone looking for security in their home. I'm very satisfied and the price is very affordable..The installation was very professional and quick and the installer was very good and explained all my questions. I'm able to add 30 members to my house home security system. I'm able to set an alarm at night. The cameras have night vision. Best upgraded equipment.

Adam was very professional and helpful. I am very happy with the customer service I received. Adam was happy to answer any questions I had and really walk me through how to operate the system. I would highly recommend to my friends.

My service tech, Ronnie ** was fantastic. I was very upset with the level of customer service (or lack of service I should say) I had received from Vivint up to this point. Ronnie did an amazing job and ended up saving me as a customer. He treated me with respect and spoke to me as a person, as opposed to just a random number calling into your giant company. Had the experience he provided not been so positive, I would have cancelled my service immediately as I had originally planned to do once the troubleshooting was complete. But thanks to Ronnie, I will be keeping the service for at least 1 year. He desires a raise, bonus, and a promotion.

Vivint reps were friendly and professional. The technician was friendly yet took care of business. He went over how to use the product though he was limited because our wifi died during the installation. We'll get another tech to finish the job once we get a new modem.

They are very upbeat, and friendly, will do their best to help you no matter what your story or situation may be. They will do their best to make it happen whatever your needs may be. And they're very much in contact with you to update you on whatever it acct is doing. I recommend them so far. So yeah I'm happy. I will let you know once I get my equipment and it's up and running. Then I will finalize this order. THANX DEZY

The installer was courteous, polite and professional. He was knowledgeable and it made the install faster and the set up on the phones and tablets a breeze. He answered all of my questions intelligently and responded back very quickly. He was on time and dressed very professionally. I would recommend him for any of your installations.

Adam delivered my panic button and while he was here checked to make sure it was working right. He also reviewed operation of my phone in the Vivint app. I was happy with his service and he called ahead to let me know he was coming.

With supply chain issues we were unable to get the parts we ordered and paid for. Also communication initially with the call center on ETA of the tech was inaccurate as he said the tech was on his way (1030a), where the tech didn’t arrive until 4p.

Wesley showed up at the door asking if we wanted to look at their offer. We did, we bought, & it was installed a couple of hours later. Loved that. Install tech seemed very knowledgeable. The only negative thing I will say is that they forgot to put a sensor in one of three doors, which they came out the next day to fix. And I was told we would get 2 fire/CO2 alarms.

Everything was went over with us thoroughly. Both the technician and sales representative had great people skills and easy to talk to. Cleaned up after themselves and were very polite. Made us feel very confident in our purchase and security.

My entire experience with the door-to-door salesman that came to our home to sell us Vivint it was a terrible experience. His name was Nathan and he lied to us from the beginning of the transaction. We did not ever receive any paper copies or documentation as to what we were actually being paid for paying for and what was being installed. He signed us up as brand new customers when we had explain to him numerous times that we were existing customers. From there we had to open lines of credit. And we just felt bamboozled. This was a horrible experience. I would never recommend Vivint to any of my friends or family. Here we are two months later and I’m still trying to get clarification as to what we are actually paying for and why were we treated so poorly as existing customers. I am not satisfied nor happy with my service with Vivint.

Camera is great, I can see clearly to to the road, and I can check for package delivery while I'm at work. Highly recommend Vivint.

Your representative very knowledgeable and explains everything well. And I'm looking forward to be with your company for years to come. Thank you. I will be very happy to refer other customers to you. Do they know they will love your products.

It was a pleasure switching to Vivint from our previous carrier. Everyone was informative and direct in explaining what to expect and in showing me and my wife how to use the hardware and software. We’ve only had a day to use it and I am already blown away.

Sales rep and technicians are very friendly and answer any questions you may have. They are very knowledgeable about their systems. Would highly recommend to friends and family. They will stay until the job is finished or until you ask them to leave.

I was very pleased with professionalism, courtesy and kindness from Loomi (very knowledgeable) and installer Edmund ** they are a GREAT ASSET to Vivint. Prompt and efficient They both deserve bonuses and promotions! I am not too happy with paying more monthly. However products are of good quality and convenience within one application. I will recommend to friends and family.

The tech was very knowledgeable and make sure I knew everyone could about the equipment. I didn’t have many questions because he went over everything! I am very happy about my purchase. I love how clear the cameras are. I feel very safe on my home.

I didn’t get my doorbell or Vivint sign so I don’t think I should get charged for something I don’t have. I would like a credit for the things I have not received as of yet. The tech has to come back to my house June 16, 2022.

My technician, Conrad, was so very helpful in setting up my whole house system and cameras. He went way out of his way looking for our camera power supply. We really appreciate his timely and thorough service. I would recommend him in the future.

They insisted on doing a same day installation. We asked if they could do it another day. They said they wouldn't be in town. They started around 6:00 pm and he didn't get finished until 12:00 am midnight. We were tired and had to all stay awake!!! He was obviously frustrated and left his mess and debris everywhere!!! Boxes, wire and wire clippings, mess from drilling into the walls, mess of parts from the pre-existing system. He had to of trouble doing the job.

Jesse was very polite, pleasant and helpful. He did his work quickly. I give him an excellent rating. He was on time. He answered all my questions. He cleaned up after he was done. Asked me if there was anything else he could do. I said no and he left.

Our technician didn’t have everything in our order due to shortages but quickly scheduled to install the remainder of the equipment. He was very kind and efficient and have different options for installation. He was personable and gave a window of time in which he would arrive.

I was given a quote from the sales guy and was led to believe it was one price, when in fact, it was a lot higher. After about an hour with me (and the installer) speaking to several representatives, we were finally able to get the right discounts applied... But even then, they couldn't get the exact amount quoted by sales in the tech's iPad. So I'm somewhat satisfied... I like the technology, but I would caution anyone getting this service to write down EVERYTHING the sales rep promises and MAKE SURE THAT IS WHAT YOU ARE GETTING AT THE PRICE YOU WERE QUOTED.

Our sales rep and the tech did a great job explaining everything and installing everything. Everything was done very quickly. Love everything about the system and service. We like all the features and the price. Will highly recommend to anyone looking for security protection needs.

Brady was professional and friendly. Very informative and solicitous of our needs. Valued information for us as new residents of Portland. A pleasure doing business with Vivint from someone who has never had a security system before. Would do it again in a heartbeat!

Customer service very helpful and great communication with me. Jase ** installed my alarm system today. He was prompt to arrive, explained system to me, and was very polite. So far I am very please with my Vivint my experience.

Installer was very friendly & fully explained how everything worked. It did not take long at all to be up & running. Was very impressed with how the reminders were sent as well. This system is very user friendly. I am very satisfied.

I was very pleased with the Vivint experience. They were prepared and thorough, and the work they performed was very accurate. They finished a lot of work in a short period of time and cleaned up every bit of dust and trash that was left.

I purchased a house in a different city and couldn't be there for a while. I worked everything out on the phone and had a family member meet them for the installation. It couldn't have been easier. Everything works great and I can see my house a anywhere.

Everyone in the process were exceptionally and genuinely nice and knowledgeable. One negative issue was when I signed up I was told that night that they needed to install the products immensely which was shocking because it was after 9 pm. We started the sales process before 9 but that’s how long the transaction took. It was informative. The guy came by that night and said he would just install the panel and be back by 10.30 am the next day. He didn’t get back until after 12:30 pm the next day and it took them until 5 pm to install. They worked efficiently and cleaned up behind themselves. After looking at the patch work on my home it could have been done better. On of the holes was so wide and deep that it needed more than spackle to fix and they forgot to texture the walls when done. So far I’m getting used to the products and they work almost as expected. I am still configuring to my liking.

The sales pitch and installation were great. They were able to work with our schedule to get the installation done in the same day and the tech Toy was great. He was thorough but fast. He cleaned up after himself so there was no mess.

I feel we need more info on using the box but I know the salesman that showed us the Vivint product for security was vey helpful and polite and they came by quickly to put in the security system telling us what he was doing as he started putting it in.

Technician was extremely efficient and fast working, and really knew all of the tech. Both he and the customer service rep took the time to explain everything to me, Simple and easy to understand, honest and friendly. Thanks so much! I would recommend them to anyone.

We had a man named Hunter sell us the system.. Within a couple of hours the technician was at our home setting up the system.. Both guys were very friendly and on the ball.. They answered our questions and I will be recommending them to whoever is looking to set up a security system..

I like the service and the security system. It's pretty awesome. The technician was really well trained and really knowledgeable. He explained me how the system operates and all the other stuff I could add up later on in case I need ut extra features.

I would definitely recommend Vivint! Excellent customer service & fast install.. It was a great experience from beginning of sale to the installation process. The guys that work for Vivint are very nice & polite. I’m looking forward to our new camera & security system.

Overall customer service was great and installation was good. Explanation was not. Was given in a simple terminology. Pricing should be display prior to purchasing on products upfront versus finding out during paperwork. But other than all above. Great products and services as of now.

I received a detailed description of Vivint Smart Home and all they provide. Mr. ** was thorough and professional and answered my questions. The installer, Mr. **, was also very professional and thorough in his installation and his demonstration. Everything appears to be working smoothly.

Overall, it’s was a painless experience. The sale rep was very genuine, thorough, and pleasant. The technician was very efficient and knowledgeable. He was able to have the system installed within a couple of hours. This is our first security system and seems like it is a good investment.

Just had my equipment installed. It’s amazing. Love the product. Clear bow cameras. Now I feel safe leaving my property knowing it’s protected! Our sales men Ian was great and provided all the information needed. We did not hesitate to buy.

The sales representative (Yoshua) was friendly, knowledgeable and professional. Yoshua took his time to explain all the options that I could choose from. He also waited on the tech to come and introduced him to me. The tech was also knowledgeable, professional and friendly.

The salesman was very patient, knowledgeable and informative. He was pleasant from the minute he showed up. The tools he had to show us as best as possible about the product and service were simple and easy to catch on. The process was simple too. The price is on the higher end but I feel it’s a good investment.

Best system ever. It notifies me when people come to my house and when there’s movement. It’s connected to my phone and I can access my cameras all the time and my doorbell. Also, you can have an access code to enter to the house and I love it.

The installation of the VIVINT system was very professional and Cameron’s customer service was outstanding, he was able to explain all the process and if needed additional services offered by this company. Overall the services was excellent and will highly recommend it to my friend d and family.

Great to work with and very efficient and easy process to install with Vivint tech. Found the sales associate honest and fair and wanting to assist. I recommend the entire program to anyone wanting to upgrade their home. Very satisfied customer.

I was totally satisfied with our install. Our tech Abraham was great and did his best to get us done ASAP - he was very informative and answered any question we had. We are now only waiting on the back ordered doorbell camera.

They were very professional. They went over everything with me and showed me how to use the security system and all of the features. It was a great experience and I will definitely recommend their services to anyone looking to get home security.

The setup and install were both great. I've been wanting to get a camera and security system for a while now. The price was better than I expected and the service was truly exceptional. I'm looking forward to seeing what else we can do!

He was very polite to make sure I understood everything about my camera system before I left it was very respectful. Very professional. I believe he need a raise asap Wonderful guy. He worked at its own pace and still got the job done at a good time. Thank you for sending him out.

The service was excellent. Presentation was excellent. Both took the time to explain the product and we were able to ask questions. Both representatives were very cordial and mannerable. They represented the company well. They extended additional time to help with problems if needed. The installer wanted to clean up her trash but my husband would not allow her to do so. She had worked very hard inside and outside. She was very warm from the outside temperature and also having to go in the attic. I will give her a rating of 10 on a scale of 1-10.

Paul was awesome explaining every step!!!! My first time getting a home security system, good experience I will totally recommend. He was right on time and was done in the 4 hours it was expected. Good communication is always important.

Friendly, affordable, and easy to operate. I was looking for a security company and while I was hoping to find one, my doorbell rang and I almost turned him down without talking to him. I was reminded when I was serving my mission, people turned us down without give us a chance, and they completely miss the Eternal gospel with fundamental truth required for exaltation, so I ran down the stairs to ask him to come back. This is the one I was praying for (home security). There’s a Spiritual message behind this comment I am writing.

Highly recommend. He was a great help as first time customers and he answered all of my questions.

Alex was professional and very informative. Alex told us how the system works and what options are available. Alex was easy to reach and prompt on his arrivals and departures. All in all very impressed with this representative of Vivint.

We are very happy with the installation and everything works as promised. It took two days to make sure everything was working okay. The camera will be ready to see who’s at the door, even on our cellphones. While everyone is from out of state they were very respectful to our needs. Courtesy was a high point. Thanks again.

The installer was very professional, let me know if any changes to equipment or placement, and walked me through how to use the app. Also provided me with his number in case I had questions. So far, would highly recommend this company.

Brian was phenomenal at explaining everything and very patient with my noisy dogs!!!!

I had been getting the run around for the better part of 3-4 weeks with this other solar company. They had to reschedule 3-4 times with me. Miscommunication in their company. I was getting agitated. I had to miss work, and work longer hours to make up for the hours they caused me to lose. The night before my 3rd rescheduled appointment, I was visited by a Vivint salesman. Great dude. Young but knowledgeable, professional, and friendly. I told him my situation, and he informed me of their solar panel systems. He convinced me to get a baseline security camera/doorbell for my front door, and a smart thermostat.

The process of speaking to a representative to the installation was a breeze and great. The app is up to date with 2022 and the company is very innovative. I recommend this company to anyone. They have a lot to offer.

I was referred by my brother. The tech that came out gave Great customer service, was very informative and the entire process went smoothly. The equipment is user friendly and the app is great as well. I was even given an opportunity to save on my insurance. I would definitely recommend their services.

I was very pleased with the process from start to finish. The guy that did the installation was incredible and very helpful. I love the app and being able to watch the cameras from wherever I am at. VIVINT is a great product.

The salesman was very informative and nice as well as the technicians..The technicians were on time. And although they didn't install everything they were still courteous. And I liked the presentation of the salesman as well. I would definitely recommend Vivint to friends and family.

Xavier and his team were professional and accommodating. Xavier took the time to ensure all my questions were answered and that the installation crew was clear on the expectations. The team created confidence that the job would be executed as promised.

Austin ** is a well informed guy and helpful. He needs a raise and free flight home to see his kids. I’m 69 years old and enjoy young people who want to work. Let’s hope your products will be a good investment.

This was a good deal and the salesman and technician were both helpful and professional. My only complaint was I had no idea how long the install was going to take and I wasn’t told. The tech was here past midnight and wasn’t able to finish. He offered to wrap up and return when I asked but I was never told how much more time would be needed.

My experience was great. The salesman (Mr. Brando) and installer (Mr. Vincent) were very professional and explained things well. I would certainly recommend a friend. I do understand that if I’m not completely satisfied I can cancel within 30 days.

The Vivint team I worked with were amazing. They both made sure I was well taken care of and made sure I was given the package I asked for at a extremely reasonable price. David spent as much time as needed to make sure I was satisfied and I appreciated that.

Tech was here on time, took him much longer than expected but there were some technical issues that he couldn’t control. The ring doorbell is out of stock but they will be back to install at a later date! There should be a video for customers to watch on how to set it up, less work for the tech to have to do.

The Vivint representative was on time and very professional. The Vivint representative got the system, cameras and sensors installed and working easily. The security system works great! Definitely a better security investment than my previous provider. Great service and work!

Mr. ** was very Knowledgeable, Professional, Courteous and funny, I label him employee of the month, he deserves a pay Increase. I really appreciate him for taking out his time and working with me and my family, I would highly recommend that everyone switch to Vivint and save money while improving the Security and Value of their home. I really feel more secure since my Cameras being installed. I have no regrets on the Decision I made on yesterday.

Jesus was amazing, checked and made sure everything was running smoothly, went above and beyond what the call was for. System was updated, everything was explained to me, how to run both the tablet and the app. Was a pleasure to work with.

Raandi communicated well, wasn’t pushy, was professional and helpful with my equipment install. He offered me additional equipment and he was respectful with my decision. He showed me how to use my equipment and walked me through everything. It only took him a few hours to install and he was pleasant to chat with.

The sales rep and install guys were top class. Very young but knowledgeable and not afraid to work hard and answer any questions I had. Great experience, showing me how to use the system with my phone app and the display panel inside the home. They were out of supply for the doorbell camera but expect to have it within a month. I fully expect them to call me and have a smooth transaction with it as well.

The installation went smoothly and the employee was very helpful and had good manners in my home, answered all my questions and showed me how to use the equipment and gave me his phone number in case I ever have questions.

Great job. Had a smooth install. Tech and salesperson was very knowledgeable about everything. Excited about my new system. Will definitely recommend this company to anyone who is looking for a new security system. Great reviews from other customers who already have this system.

Just got my smart home system installed by a very nice Vivint tech. He was professional and answered all of our questions. The equipment installed was brand new and in great working order, but way overpriced in my opinion. Promised fast response and great customer service yet to be experienced. I’d recommend to give Vivint a try!

Sales and Install was a quick, friendly, and informative process. I was reassured that the credit pull would be a soft one. That was of the utmost importance to me. I have an excellent credit score and want to keep it as such.

Jesse ** was very friendly and knew what he was talking about and the installer Adam ** knew exactly how to install the equipment. Now we just have to learn how to run it. I still have a few questions. Can you please send someone over here so I can ask some questions about my system?

I was very pleased with the quality of the equipment and the attention to detail of the service team and the sales professional. I also love the mobile app. It is a very intuitive set up making the experience of learning the new system much easier.

Everyone was so professional and made sure we understood how to operate the system step by step. The installation took no time to do and the installers even cleaned up after they were done. I would recommend them to anyone that ask.

Wes was a very good salesman. I agreed to the trial run. We’ll see how it works and determine if it is what I need. It is higher than I currently pay, but it does offer a lot more benefits. The installation was done promptly - same day. And the installer was polite and considerate as he entered my home. So far the experience has been positive.

My tech was awesome! Helped me understand what he was doing and how the system worked. Very friendly, 10/10 would recommend Vivint to all my friends and family! My system is killer! I sleep better at night knowing my house is safe.

Overall a good experience. Ikey was a good salesperson. He explained clearly and patiently and answered my questions. No pressure. Also he’s a handsome young man. The gentleman who installed my system was great. He was efficient, pleasant and courteous. Took the time to clean up. He taught me how to use the system. He did leave the back door open which I didn’t notice until the next day. All in all an excellent experience! No

Awesome tech. Showed me multiple time to make sure I had everything down pack before he left. Sebastian made sure all my bases were covered. Very friendly so was the sales rep! So far since the set up every works great! And I love it!

The sales person and also the installation person did a great job. They were very professional. I have another meeting with installation person to add the doorbell ringer and also the door locks next Thursday. They walked me through all the stuff and helped me download the app and added all the new stuff to my phone.

We had a very friendly service technician, Miguel, and salesman, Richie. We are very happy with our new set up. Already have friends looking in to Vivint because of how smooth our process has been. Camera quality is amazing! We can’t wait to continue our service.

Quick, efficient and great services. Customer service rep was helpful and she was fast to help us without ask. For installation we had Doug and he again patiently answered all our queries and helped checked all the doors and windows before leaving. Overall satisfied with services.

The technician was very friendly, punctual and professional. He installed my cameras very well. I feel safe and I would recommend this service to all my family. The technician also sync my devices properly and was very patient with me. He made me this experience very easy. My parents also have the service and love all the devices. He worked fast and well.

Tech came over on time and was really knowledgeable and professional. I’m really satisfied with my installation. It didn’t take too much time and everything went smoothly from start to finish. We went over all the technicalities and he was really helpful.

The technician was awesome, very knowledgeable and helpful. Helped through the whole process from start to finish. I very happy with the decision I made. They made me feel very comfortable and safe. Vivint is awesome. If you are looking please reach out and service is awesome and they will get you right.

Wow. I guess I got to speak more. Fair but understandable. My insulation guy and my sales representatives were outstanding gentleman. My installation was very easy in a timely manner. They were on time. Prompt too. Mary extremely friendly. They explain the control panel. Help me download my app on my smart phone. They smarter than me but everything was wonderful. They did a fantastic job specially cleaning up the mess that they made. It was really nice to see how professional they were to install my new security system. I know I made it right choice. Better than Brinks and ADP in Marion a 9 mm and a 357 handgun. Have a good day

Knowledgeable, fast and friendly. The technician Jhelum teach us to program it on our phone to armed and disarmed. Good tech if he can install our camera door when it comes in. Professional installer. I will recommend to do my door camera.

The peace of mind I've gotten from Vivint is priceless. The technology is exceptional. However, the quality and service from Robert ** in Sales and Julio ** in Installation was more than exceptional and exceeded all my expectations. They feel like family. They are what makes me grateful I went with Vivint. If I had a company, I would hire them in a heartbeat. They both deserve raises and promotions. Please make that happen! Thank you all for having me in the Vivint family! I cannot recommend them enough. Neither can my 6-year-old son who made sure to tag along with both of them throughout their working with me and now feels like he has two new friends. He invited them both back to our home any time. Priceless.

From the very beginning with our salesman to the installation process, we have been happy. The salesman was easy to work with and very informative. The installers were very professional and quick with the installation. Very pleased with everyone we’ve worked with at Vivint! Top Notch!!

Zach was very involved and informative with us. He gave us all the information we needed about our new home security system. He was very kind. He showed us how to use the security system. We will refer Zach to others.

Nick was professional and attentive. Detail oriented and great customer service skills. Great service! Will definitely recommend to family and friends. Nick was very informative and helpful when installing my security system. Very professional and detail oriented. Will recommend this security system. Convenient and affordable.

Technician was super helpful and thorough. Even though it was late he took his time and answered any questions we had. We appreciate him coming through. The salesperson kind of stalked us. Not going to lie. He waited until we got out of the truck to come up to us. But we ultimately bought it so I guess it worked.

There was some slight damage on a wall surrounding a light switch. Some of the drywall was pushed in and left a dent. But other than that the installer was fast, friendly and knowledgeable. He did however speak fast when going through the instructions for using the system. We had to listen very carefully and asked him to repeat things.