Vivint Reviews

I am loving my system and Hayes was awesome. He made sure everything worked correctly before he left. Very professional. Also the sales representative Drew was awesome. He explained everything and was able to answer any questions I had. I would definitely recommend both to others I know.

Ambrian was very helpful as she described & offered what we needed at home. The technicians were very fast & friendly when installing. My house is now secured, between Ambrian and the technicians they made the process fast & friendly.

Very nice, very easy and explained very well. Very courteous and helpful. The system is easy for my kids to control also and it's not complicated like most systems. The guy that came to install it was very nice and did a great job.

I myself have Vivint system at home and now I have purchased one for my parents. My parents are 80 and still thriving, but having the extra security to know I keep an eye on my parents' home I feel a lot better knowing an extra layer of security is protecting them. We also received like a life alert for my parents to wear…. This was very important to us. I would definitely recommend going with Vivint. Being able to hear or speak to the person coming up and having the luxury to say get off my property is priceless!

Ryan was the sales rep that I spoke with. He was punctual and confirmed multiple times, which was great. He answered all of our questions and addressed all of our concerns with great detail. He stayed until everything was done correctly, even though it lasted a while ago.

Install team did a great job, fast and professional installation, and did a great job explaining how to use the system. I have this system installed on two properties and highly recommend it to anyone looking for a security system.

New house had the system installed already so we had to update it and create our own account. Nick did an outstanding job getting our system reset and connected for us. He was friendly, professional, and knowledgeable. He did a great job familiarizing both me and my wife with the system.

Michael did an awesome job. He walked me right through the whole system, he answered all my questions. I also want to say thank you to Alexis who help me with the scheduling. There was a problem with my appointment and she made it work. Thank you!

Lance was awesome and fast! Service is great, very satisfied. I would recommend to anyone looking to get a security system! It is very decently priced for all the equipment that you receive to feel safe and secure in your home.

My first complaint is that I feel the representative used the "let me show you where we install the sensors on your door" ploy in order to gain entry into my house. We stood on the porch for a good amount of time because my home was not ready to receive this very unexpected visitor. I assume that since he realized that I wasn't letting him in, he had to "show me the sensor locations." After he was in and shut the door, I did not move from the front door.

From the start they were very helpful and answered all my questions. When they came out to set up my system they were very patient and make sure I knew how to use everything before leaving. I will be sure and recommend now if anyone should ask.

Great system so far. And Great and friendly workers. Just got set up today. They explained everything very well. And cleaned up after themselves. The system is easy to understand. And video is clear as day. Glad I went with Vivint by far.

From beginning to end this has been a wonderful experience. Kevin the sales Rep all the way to Robert the installer.. they were very knowledgeable and explained everything in detail. Thank you for the excellent and I will be referring people daily

He was Amazing and patient and was able to answer all my questions.. He is a great asset to have in your company.. He explained everything to me as he helped me set up my phone and keyless entry pins for my family..

It was a pleasure having Chandler and Jadan installing the Vivint services in our home. Chandler the Sales manager was very courteous and professional, he attended to our needs and answered all our questions. Jadan the equipment tech was very professional and listen to our concerns in where we needed the equipment mounted, he did a very good job and was very clean and professional! We are pleased with our choice to go with VIVINT, Thank you both!

So, we have only had the system for one day and my review may need to be updated later, but so far, everything has been awesome. I don't like that they check your credit because just because of a low score does not mean that you won't pay your bill, but other than that, we were able to get set up without issues. I fortunately had a good friend who came through for us on the credit check and now I feel more safe and secure in my home, especially knowing that even if the line is cut outside, the system will still work.

I was very pleased with the Agent Mr. Charles **. Very informative. He went everything with me, and the technician that hooked up the system was also informative. Very much pleased. I would recommend this system to a friend or family member.

I had been with Vivint in the past and had to leave them due to tight finances. I have been with a competitor for a few years and did not like the way their cameras recorded. I'm very happy now that I'm back with Vivint. The cameras are way better!

The technician was very professional and helpful. I would definitely recommend Vivint to family and friends. The cameras are good quality for viewing. The alarms are loud enough to hear from the back room. The technician explained how to work the panel thoroughly.

Our installer (Wolfgang) at the Georgetown, TX location did an excellent job with our installation. We couldn’t have had a better experience. He was very knowledgeable, detailed in his explanations, thorough, and extremely courteous throughout the entire process. He took his time explaining the features of the new system and made sure we understood how to operate it. He also did a good job cleaning up the areas he worked in. We are very happy with our installation.

It was a great experience and explained very well. I am happy with the service so far. I am looking for more people to get the service. Brian was great at selling the product and Josh installed everything so quickly.

I’ve only had the system for a day but knowledge from the salesman and the install from the installers was done very well. Looking forward to learning everything and playing around with camera placement. With the amount of different cameras they offer I should be able to see everything happening on my property.

Sales representative Chris was really on point, honest and professional. My technician was a hard-working Ryan and he did a great job. He did leave out one thing a sensor on the outside garage door so maybe he could come back and do it but overall he did an excellent job. I think he was just a little bit fatigued maybe because it was later in the evening and he had two or three other jobs before this one so I get that I get it. He really worked hard. We had two cameras installed and a doorbell and thank you guys I really appreciate it in my home and safer than it's ever been.

This is one of the most efficient service company I have dealt with in a long time where customer service is taken to a new level. Time from intent of using service to actually setting the service on my phone and home, all on the same day.

The team we had the pleasure of working with was professional and kind. We were happy to switch over to your team even though we pay a little more we gain better quality service, better equipment, and team. We love the cameras and equipment along with the easy to use hub.

I appreciate the two sale persons. They made me feel comfortable. I didn't think of it as being a scam or anything else. They were professional and all about business. The installer Seth came in and was also professional and did an awesome job installing the equipment. I'm satisfied and happy.

The representative was very nice and right to the point. Showed video and explained everything. Had system installed by 9 that night. Installer was very nice and worked hard. So far enjoying the system. Feeling safer already. I would highly recommend this company. Found out there are a few neighbors that are getting system installed too.

I first I thought it was some sales rep just trynna to get us to buy stuff but I ended being blown away by all the knowledge and to get the best security for that price was an opportunity I couldn’t pass up. Awesome people and even better service. Will be recommending some of my friends and family about this great company!

The Vivint Worker was very helpful in describing every detail and is a very hard worker I want to say thank you for letting me join the Vivint Family and I look forward to the safety of my home and those in it.

I’ve been wanting to better protect my home for a while now, but I thought it would be too expensive! I was so wrong! I should’ve done this long ago! The sales and install team were amazing! So helpful! Very thorough! Simple process!!

Extremely slow, the app does not show me the events timely. E.G., Today is Wednesday but the system shows the last event of Monday morning. Also, I cannot run the videos. The app starts running without stopping but never works.

Both the sales guy and tech were very respectful, informative and professional. They made sure I understood everything they were explaining and made sure I also knew how to work everything before he left and also did a test run with me, he made sure everything worked before leaving. Very nice and helpful. Nothing extra was promised or given to me in exchange for their service.

So happy that I now have the extra safety precautions! Harrison and Steven were very kind, patient and professional!! It feels good to know that when I go to sleep at night my home is secure! Just knowing that I now know who is at my door at all hours of the evening and daylight hours!

Installation was quick and easy. I received same day service. Everyone has been exceptionally nice and very accommodating. Everything was explained perfectly. All my questions and concerns were addressed. The views are great. I love the alerts. This is perfect!

I feel that the technician did a very professional job. He worked efficiently and made sure to do a clean and accurate job when mounting the equipment. Technician made sure to walk me through the alarm system as well as the mobile app.

On my first assigned appointment they never arrived, but on the 2nd appointment José contacted me the night before and was also on time. He was very informative and precise and explained how everything works. Unfortunately they were back ordered on the doorbells so he let us know he would be returning to install that in the future.

Technician did a great job, I would recommend everyone to upgrade to smart home features. Price is not bad and great quality for the Upgrades. I like how I can control the garage and thermostat from my phone. I will pass along the word of advice to my neighbors and hopefully they will make the switch.

Yes he was fast, very nice! I never had this service before but when I say he did an amazing job I mean it. I will be recommending Vivint to people!!! He was on time and also had very good communication!

The tech came to install equipments but they did not have any cameras (doorbell, indoor and outdoor). He said that they were out and more will be arriving in two weeks. I was a little disappointed that I have to wait couple of weeks to get my cameras. I was also disappointed that Vivint does not tap into the prewired security system that was build with the house. Other than that, I’m satisfied this far, I just need my cameras.

We were very pleased with how friendly and efficient they were with the presentation and installation. A quality and reliable system for a very reasonable price. The employees provide a great presentation and explanation of what they would be providing.

I had a wonderful experience with signing up for and selecting a plan. The technician was knowledgeable and answered any questions that I have. And I love the fact that the alarm panel works off of Wi-Fi as well as Cellular to ensure I have continuous service.

They did a good job. Couldn't be more happier with the service I got. They were fast and friendly. Answered all the questions I had. Now I feel safe in my home. I'm glad I went with Vivint. Thank you.

Did not get instructions on how to use product. House siding was damaged by installers needs to be replaced. Doorbell did not work and had to be serviced. Need more clarity on bank “loan” in that credit report flagged it to my account.

The technician Cipriano was helpful, efficient and thoughtful. Easy setup. Intuitive system. Opted out of the outdoor cameras because of the necessity to drill holes and wiring from the inside. But Cipriano explained everything really well and helped me find a good setup.

Angel did an amazing job, showed up exactly when he said he would. Explained everything in a short and easy to understand way. Completed the install in a very short time and everything looks great. Overall extremely satisfied with everything.

The salesperson and technicians were very polite, efficient, and well informed when answering my questions. The salesperson spent quite a bit of time asking me questions to determine my security needs. The technician was very patient when training me to use the system. I would recommend Vivint to my neighbors.

Feeling more secure already. New customer but I like the smart system and its ease of use. Salesman, Tyson and installer, Kenny were great. This is an investment that is worth it. This was needed because someone broke in my home while I was there. Very scary and I need the extra boost this system gives me for a peace of mind. They installed same day.

The process of installation was so easy and our technician was incredibly knowledgeable, friendly and patient with all my questions. He was done quickly and efficiently and I’m confident in my understanding of the equipment. I feel 110% confident in our purchase!

I'm very pleased with my new Vivint Security and smart home system. The salesperson and installer were both extremely nice. They were able to tailor my custom setup to meet my needs. I will definitely recommend to my friends and family.

I would recommend to friend. I was shown the system and then explained how it works. They put system in that day and it was all working. I was given instructions on how it works and everything was working fine. It’s a great feeling to be secure in your home.

Michael was awesome and the installer was very kind too. I had an existing window alarm thingie that was missing the magnet. He eventually didn’t have the right size magnet so he used a used one and stuck it on the window. During the night it fell off and the alarm went off. I’m wondering if I could get the correct size magnet to go in my window so I can set the alarm throughout my house.

I had a good customer service experience with both sales reps and sales guy very friendly. The only thing that caught me by surprise was the amount I was paying for the equipment. I was told it was 1500 for the equipment but when came to signing it was 1700, it was a big Surprise. I wished I was told that before I bought into it.

Great job. Worked for me. I been needed these documents done but couldn’t afford it so I started to google and found it on the web, I would recommend this to family and friends that need any kind of legal documents.

We believe in this product and we know we are going to have a good time with it. I could get through the nights now that we have this item. I'm interested in hearing more about the company's philosophy when we're ready to trust it.

Nolan was efficient and informative. He explained everything in detail and walked through how to just the app and the monitor. He demonstrated how the locks worked. He demonstrated how to set up the users and cameras. He was very pleasant and easy to work with.

The young man did a very good job. Explain everything clearly to me. We went over everything with me. You showed me how to use my phone and the device. Job well done. Thank you for the opportunity to use your service.

The technician (Alex) was amazing. He was patient with the setup issues I was having, and helped me through all of them. He also worked around some odd issues with the previous ADT installation with ease. If the service is as good as the technician, I'll be very pleased!

After researching security companies I found Vivint to be one of the top recommended. The salesman & installers were awesome, knowledgeable and professional. They made the overall experience smooth and quick. I will definitely recommend this company to family and friends.

The service man was very knowledgeable about the equipment and how to use it. Install the equipment in reasonable time and gave good instruction on how it works. Also he let me know the doorbell was not available at this time will place them when the order comes in.

Quentin ** is an intelligent, patient and respectful young man. He explained everything he was doing and took extra time to break things down for me as a new user. 4 May was his third day on the job and I couldn't tell due to his work ethic. He is nothing less than amazing with unspeakable professionalism. Did I mention he was respectful and patient. Many thank yous to him!!! Thank you so much!!!

I found the Vivint people I spoke to be very knowledgeable and respectful. They answered all my questions and were patient with me. I am very happy with the security system I purchased with their help. Vivint seems to be associated with QUALITY!

Two things that I’m not happy about, I was told I was getting 2 smoke detectors installed but only one was installed. I was also told that no payment was due until first bill, and a payment was taken out of my bank account already.

The sales and Installers have only worked about three weeks so for that much work experience they did ok. After the installation none of the windows sensors worked. It showed open on all windows even when they were closed. I went ahead and deleted them out the system and reinstalled myself. Now all ok. I had an Vivint indoor camera I wanted installed really bad but they were not able to install due to age.

So far very impressed with the sleek app and devices, installation was fast and efficient. Very pleased with process so far. Sales people were a little pushy at first but ended up purchasing the product so I guess it works to be pushy.

I enjoyed the Presentation, Clark did a very good job, he is coming back again, I reminded him of his grandmother. I will recommend this products to my family & friends, looking forward using Vivint in my home, I think this product will be a good tool to protecting me and my home,

Our experience with the technician that came out for our Vivint setup was excellent. He completed his panel reset, then he walked us through our registration, checked the system thoroughly & explain how to use it. He was patient, thorough & knowledgeable. We were his last customer of the day but he did not rush. The office workers were also very pleasant. There was a representative that contacted us to fit our appointment in sooner because the original date was weeks later. The office workers also kept us informed throughout the appointment window. We would highly recommend them to others.

Justin completed our install yesterday. We are out of state and he was willing to accommodate us with video chatting. He was very knowledgeable and I feel as though he set up our equipment the way he would want it set up if it was at his own home. We truly appreciate the hard work and personal touch he put into his service. Thank you!

Really liked the guy that came to do our install. Very professional, easy to talk to and ask questions. He answered all of our questions. He is very knowledgeable about Vivant. Great experience!! Would recommend to anyone. Thank you for this experience.

Diego sold me the Vivint system and Joey installed it. Both Diego and Joey were honest and clear in their communication throughout the entire process. Most importantly, though, is the system works BETTER than they said it would. I love the integration throughout all of my devices making my home a truly smart home.

My salesman and installer were Wonderful! They were polite, pleasant, personable, knowledgeable and helpful. I am a former customer that swore I’d never go back to Vivint due to previous bad experience, but these young men more than made up for it.

Honesty and personable!!!! I appreciate Brandon for coming by because I wasn’t even paying attention to the cost of security. I noticed my bill wasn’t low, and my equipment was outdated. I decided to switch over, and I’m happy. The installation guy was also excellent.

I was with ADT for over 20 years and decided it was time to change based on their lack of customer service. I just had my Vivint alarm system installed. From the home office to my technician everyone was Knowledgeable and courteous. Anyone looking for a new alarm system I would definitely recommend Vivint.

I had Vivint for years, and when I sold my home, I spoke to them on whether the system and equipment I bought should convey or if they would need to pick it up. They told me it would stay so the new buyers could use the equipment. I canceled my service at the beginning of March with an end date of March 14, my move out date. At that time, I spoke to Vivint who sent me over to the company my equipment was financed through to pay off the equipment (they don’t forgive the balance of equipment like they tell you they will!).

The service was wonderful. Quick set up. Techs were awesome. Great job. I just hope I don’t any issues when I cancel my other account that was brought out by Brinks. We were told that we will be given a Gift Card to pay off if we are still in a contract.

From the salesperson to the install repairman it was a great experience. Both of them took the time to show us the system correctly and without being pushy or rude. I will definitely recommend Vivint services. The services are great.

Eric was our installer. He was right on time. Eric was professional and very polite. He kept us informed as he went along. After Eric was done he cleaned up all areas he worked in. He then gave a lesson on the new equipment. Eric made it seem so easy. Eric is the customer facing employee from Vivint. Your company should be proud to have employee like Eric. After this experience I would recommend Vivint to my friends and relatives.

Love this security system. It has a doorbell ringer and driveway camera. I loved how the employees were very patient with explaining the system and payment details. I’ve been looking for a new security system and I finally have a good one thanks to Vivint.

Had a great experience. Car alarms didn’t work but other than that a great experience. Set up was quick. Jesse was very helpful and informative. I’m excited for this new safety precautions! I really love the keypad feature and how it shows very clear pictures on the screen. The two way audio is very clear.

The whole process between signing up, notifying the technician, and getting everything installed was a breeze! It took about 2 hours altogether and I couldn’t be more excited! Everyone was extremely respectful of our property, and even fixed my door that was a beast to close! Haha Thank you so much for everything!

Technician Acree, arrived has told, even called prior to arriving. He was very informed on the subject. Which was a huge benefit to me and my wife. 1st time homeowners with no knowledge of how any security systems work. He Answered any questions or concerns that we had. Very respectful. Would highly recommend him to anyone.

Very professional, nice, and knowledgeable about the products and services. Installation was fast and the devices are user friendly. The agent that installed our system had great communication with us from the time she was en route to arrival. She was attentive and informative. I appreciate the time that she took make sure we were familiar with the system before completing the installation.

I would recommend anyone to Vivint Home Security. They are such a great team to work with to make sure you and your home are protected. Even the technician are well professional in setting up your equipment so that you can feel safe.

Bryan was extremely friendly and helpful in any questions I had. He struggled a bit setting up my equipment but made sure to have everything in proper working order before leaving. I appreciated his determination to get it right and his willingness to call for tips rather than ** his way through the job.

My experience with Vivint has always been great! They are so helpful, nice and easy to understand their instructions. I highly recommend! Vivint for your security in your home. They are a great company and the price is really inexpensive.

Jacob was very knowledgeable and professional. He explained everything in detail and helped us figure out the best security for our family. I like the smart look. It’s good for teenagers who are always forgetting or losing keys. The cameras have an amazing picture and sound. We’re pleased with this purchase.

Installers were very professional and very knowledgeable about your product and very friendly, we enjoyed talking with them while they did the install. They explained everything we asked about the system. Showed us how to arm and disarm. Also set up ou our phones as well.

Both Diego and Juan were polite, on-time, helpful and knowledgeable. Also, Juan was very patient when teaching us how to use the system. We are very pleased with the service that we received. The system seems to be very user friendly.

Would recommend to a friend. Very simple design that provides great security. Very fast install and contractor was very helpful. Explained everything and showed it as well. Some items were not in stock and ready, but contractor explained it and setup follow-up appointment date.

David was very professional and informative. Josh and Braxton were quick and efficient when installing. I would recommend to anyone. I just wish there was a manual so I could reference in the future. That would be my only complaint.

Christian was very knowledgeable and professional! Thank you! Christian was very patient and helped us get our home set up. The system was intuitive. The instruction was easy and I feel confident that we will be able to use it for our family!

Great sales team. Great products. I am very pleased with my new security system. Shoutout to Justin and Clayton for taking the time to show me everything. Now my house is safe and secure with peaceful stress worry free protection! Thanks so much!

Mathew D was amazing!! He explained everything throughly, he was training someone, I believe her name was Brittney, they both were great, I will definitely tell all of my friends and family about my experience with You guys, Thank you!!

Dave the sales rep. Put on a very good presentation and Joey the installation tech. Was great. Unfortunately for Joey we had plans for dinner and he was not able to finish but insisted no big deal and will come back next day.

Salesman was well versed and not pushy. He answered my questions in full. Technician showed up promptly and installed my new touch screen, sensors, camera doorbells, and fire detector. He took the time to train me on the touch screen.

Kareem did an amazing job. He is fast and efficient!! I really appreciated the time and patience’s he had while showing/navigating the equipment and app. Definitely made this a pleasant experience for a first time customer. Thank you so much Kareem!!

Service rep arrived on time, was very friendly and pleasant to talk with and was thorough with the security installment. Rep was very knowledgeable and patient in explaining how everything works and answering all of my questions. Would certainly recommend!

Great service, great technician and the equipment is tremendous. Installation was nice, easy and clean. Outside cameras has perfect quality and you don't need some many because the camera coverage a nice amount of square feet. You won't be disappointed.

Christian was very thorough when walking through the system. His install was professional and paid attention to the detail. His placement of the cameras was spot on and left the house as clean as it was when he arrived. I will recommend Vivint and Christian to others.

Both Elliot and Franklin ( sales and tech) are well versed, easy to work with, courteous and knowledgeable. And also very helpful to a technically challenged person like me. All and all everything about the transaction, from the initial sale to the installation was good. I am extremely satisfied.

I was set up on a monthly payment plan of 56.72 a month. I just received a text from my bank saying they just charged me 827.44. This is not what we agreed on. I need my money back in my account or you can come get your ** back

My wife and I had a great experience with the sales team and installation team. We are happy with our choice to go with Vivint. Our kids love the added security for when they go to bed at night knowing the house is all secure.

The service setup was just the best. In and out quickly with a full explanation of how the system functioned. The system is easy to use and non-invasive. We would highly recommend Vivint to anyone looking to have a security system installed.

Tim was very patient and willing to help. THANKS TIM! He helped transfer my Vivint and also showed me the steps and how to work the system. I feel so secure in my new home I have an amazing system and no longer have to worry about intruders.

What a pleasure to have had Erik install our system smoothly and with a personality that helped the time fly by. He is a true pro who listened to our concerns and explained the process in layman’s terms. Best welcome to our new home - Vivint Home.

After having no working doorbell for seven weeks I had to spend a lot of time on the phone with Vivint reps to get this fixed. I am so impressed with the people who I spoke with. Every single Vivint employee was very nice, knowledgeable and determined to help me as much as they could. Really a great security system too.

The rep, Lee, that came to set up our service was outstanding. He even assisted in changing a flat tire while he was here! He just went above and beyond of what was required. Lee was very thorough and professional.

The technician named John install my starter kit today and he did an amazing job! He was Very friendly and he worked efficiently. He did a neat job at installing the system today. We are pleased with the customer service.

James was great from beginning to end. James was very informative, walked thru every detail of the job and made sure we were comfortable with the new system every step of the way. It was a fantastic experience for our team.

I ordered a new security system and had it installed professionally and courteously. Within 24 hours I love my equipment and the technology that comes along with it. I'm sold. I will be sure to refer anyone interested in buying a security system.

I was very pleased with the gentleman who came out to install my upgraded system. Very polite and professional and he walked me through every aspect of my system that I needed to know about the system. I am 80 yrs old and he made things very simplified.

The service setup was just the best. In and out quickly with a full explanation of how the system functioned. The system is easy to use and non-invasive. We would highly recommend Vivint to anyone looking to have a security system installed.

Installer was Knowledgeable and efficient. He showed up on time and got the job done. He offered additional services. He offered additional services. I appreciated his professionalism. All of the equipment is installed and working properly. Thank you Vivint for everything. I appreciated the promptness and professionalism of your installer.

Our service provider was very friendly. Our technician was great. Great service. The process was easy. Our service provider was very knowledgeable of the equipment and price. The technician said everything up for us on the phones and he was very helpful.

Technician who installed our system was very professional. He was not able to install the front door camera due to a shortage of cameras. Said he would return around the 16th of May to install it. I need to ensure this will be done. Technician’s name is Jorden.

Very nice. Explained and answered everything thing I ask. Showed me how everything works. Showed me how to adjust cameras if they needed to adjusted angle. Did a very good job installing and adjusting all cameras. A lot of patient on explaining.

Hi. From the start to finish the service were awesome. Ryan kept me informed about the installation and the time he were coming. Very professional. Really appreciate service. Will recommend this service to anyone. Get this love service that were provided to me and my family. Thank you so much.

The Technician was very professional, informative and helpful, questions that were asked, he responded in a respectful manner, his work that was done, it was done very well, thank you very much, I appreciate it!!! I will recommend you guys to my family and friends.

Technician was extremely professional and articulate. Impressive! I commend Aaron on a job "Well Done ". Manager stopped by during installation and and exhibited exceptional leadership. The dedication and positive attitude makes your establishment "Head and Shoulders above the rest"!!!

Nick was absolutely amazing from start to finish! He was very informative on the whole system from inside and out. His personality was also very kind and down to earth. We are so excited for our new system! If anyone is questioning on getting this system and is looking for a “sign” this is it! Do it, get it and feel at home and safe!

Very professional and thorough installation of my Vivint Smart Home system. Rep was on time, courteous, an expert, and a good communicator. And he cleaned up his mess! I have a large house with many sensors needed, and I am very pleased with my new Vivint smart home system and with the installation process.

Excellent product, very straightforward operation of the system, excellent service, very kind and knowledgeable installer and very professional install representative! Very impressed with all aspects of the company, highly recommend this company and their services to our neighbors!

Our technician (Donnie) was very knowledgeable and helpful. He explained the install before he started and kept us informed when each stage was done. He went through the functions of our new system and was very clear. Overall, a very positive experience. Thank you.

Very Helpful. Answer any questions you have or need to have and will come put the equipment in the house and place the camera and places. And if you want more equipment they will come back and put it in for you. I will use them again. They are so helpful like I said.

Had a great presentation from PJ. Very informative and knowledgeable, great guy too! However I wish you could give people more time to think about buying a security system. And be upfront that the payment is actually a loan one is applying for, for 5 years. Granted it is interest free and the payment goes down after 5 years, but that should be made clear that one is applying for a loan. One's credit score may take a hit on it. Although I did purchase the system and most of it is installed, except the video doorbell and water sensor, I may cancel.

I am very happy with Vivint for making sure that my alarm system is working and installed today so hopefully it works for me and my family because we need the service as much as I am about to sleep and when I am done.

Installation service was satisfactory. Technician were well trained and met the requirements. They were on time and finished installation on time with perfection and were knowledgeable for all the queries. They help me how to operate the app and system.

The people that assisted me were very knowledgeable and did a awesome job. The salesman was great, the technician were also great. I also recommended my sister and parents to get the service. Everything has been working good so far.

Service happened as scheduled. Agent was knowledgeable, courteous, and straightforward. His communication was excellent. Took care of activation and recommended improvements that made sense but without pressuring me to purchase. Above satisfied with agent’s performance. Would definitely recommend his services.

Provided great feedback and information regarding the equipment and the home security system Vivint provides. They were thorough in explaining how everything works and how payments are going to be. Tech did a great job installing everything. They also explained well how the system worked once fully installed.

I’m am “Elated” to have selected this security service. I interviewed two other popular/commonly used companies. What stood out with this company was the ratings and technically advance system that Vivint has over the other companies. I LOVE month to month. And the speed in which they installed my service was prompt and expeditious. The Technician who came out was THE best. He looked over my house to see if what I bought matched the security needs and then he went to work with the actual installation. He gave me a lesson on how to use my new service and then suggested calling if I need help. Love, love, love this company. Great decision choosing this company.

I had 3 of the most wonderful people to assist me. I would definitely would recommend a friend. They were knowledgeable, professional and made sure I had a full understanding of all of my products. I hope all of the company is like the ones that I encountered.

Just got this set up and we’re excited to try this out. Love it so far. Both the sales rep and technician seemed to really love their job. They worked very hard to get us set up. Very friendly. They were easy to talk to and answered our questions. It was a great experience.

The salesmen were respectful and knowledgeable. If they did not know the answer to my questions they took time to research the answer. My installation was on time. He was also helpful with answering questions. He took his time installing.

Art was very friendly and very informative about the system. He went over all the equipment and services. He provided me with his phone number in case there were any issues with the system. He said to if I had any questions as well.

We had an old security system that we had forgotten the name of. It was time to upgrade to something from the 21st century. The Vivint salesman came at the right time and explained all the security services that they offer. We opted to get three cameras to watch the garage, front door and the pool. It's awesome that I can see who is knocking at the door, what bad things our dogs are doing in the backyard, and if someone is checking out my Ram 2500 Laramie. The install technician was very quick, only took him an hour to install. He gave us options for camera placements and ended up going on his advice for the best unobstructed views. They showed us how to use the system and how to personalize the different options. We are very happy that we upgraded to Vivint.

The installation went well. I was able to sleep with a peace of mind. It is simple to turn on and off. The guy that installed the alarm explained to me about the equipment. Show me where all the sensors are and explained to me how it works. Thank you.

Technician was very professional from the moment he called asking what building I lived in all the way to the moment he had finished his work. He was also very helpful on explaining how to use the system from the control panel as well as from the app. The sales rep had missed something I had ordered but the technician was able to help me handle the issue without a problem. Overall great service and great customer service from the technician.

Went above and beyond to help get my system where I wanted and the best walls to put the main control system on. Very knowledgeable about the system and products I bought, helped make sure everything was available and online before leaving.

Our tech was amazing. He was able to get us squared away with what we needed and make sure that everything was working the way it was intended. He even made sure to change the batteries in all of the sensors that were low and show me how to do it in the future. I would definitely recommend the service to friends and family.

From the salesman to the installer was superb with everything and they both made me and my family feel safe and special. So glad to be with this company. I want everyone to know that our family appreciate how caring and concern this company is providing for all of us. Please feel free to share this submission.

Installation was terrible. The installer showed up 5 hours late, at 8 pm when I was a single woman alone in my home. He didn't finish until close to midnight. I was very uncomfortable having this man alone in my home with me in the middle of the night. I would have much preferred a reschedule over that, it was incredibly unprofessional. I had plenty of issues with the system while it was installed, including the doorbell camera not functioning, the panel making strange noises all the time, and unhelpful customer service.

Both sales & installation were amazing! Vivint seems great so far, but the employees can change everything & they're incredible! They do not pressure you to buy more than needed. I had to reschedule due to me wanting a different configuration & even the reschedule was seamless. A+++.

Everyone was professional, courteous, and prompt. I was explained about every aspect of the system. The salesman was very thorough and the installers did a real good job installing my system. When they finished they cleaned up their mess and made sure I knew how to work the system.

The best techs ever!! Professional, courteous, respectful and knowledgeable. Talk about putting Vivint in the top of the game. They did not leave until I was completely satisfied and understood every aspect of all my installation. My family and I thank you for all your help.

Chris and Mike did a great job with my installation and they explained everything thoroughly. I believe I have made a great investment in my system. The system covers all my needs and some. I would highly recommend a Vivint security system.

Both sales and service techs were very helpful and professional. Both processes were done in a timely fashion and yet Both took time in explaining things if I needed that. The system is very easy to use. The outdoor camera, doorbell and keypad are very popular here.

Cameron was very informative and helpful. I appreciate how he explained all the details and made sure I had all the information I needed to complete the transaction. I hadn’t been given some details by my sales rep, but Cameron made sure to explain. I wasn’t happy with the pricing because it didn’t match, but he called in to make sure I received better pricing. His workmanship was looks nice and clean.

The technician arrived at an accurate time. He was very friendly and knowledgeable. He also recommended some of the other services Vivint offer. He took his time with the installation and went over every single detail with me from the way the system works down to the paperwork.

Every helpful and Excellent in explaining also help my husband that is a Spanish speaker understand. He and all were very Respectful and super nice understanding your Needs and what you need for your new home. I will gladly Route so this company especially the agent because he is very nice and wonderful and explaining understanding. The tech knowledge he of your equipment is also excellent.

Spencer was absolutely fantastic. He was very knowledgeable and didn’t try to pressure me into buying the system. He was very friendly and easy to talk to.The installation crew was quick and efficient. Have no complaints about the customer service I received.