Vivint Reviews

Great experience, using Vivint for my second house. I will definitely recommend for peace of mind and avoid burglary at your house or apartment. Easy to use app and you could monitor your activity from anywhere with the look at your house from remote location.

Everything was great. That’s all I can say. I will get back with you about some more cameras for cm nature Own RV Resort. We are weeding through the new business. We just closed this week. Please call us back later next week. Call management on his cell.

We did not have enough equipment to supply my home through the sales person. The tech was nice and did a great job. I was on the phone with customer service for 1 hour and 45 minutes to get the extra equipment needed. I was transferred to 6 different people and still needed to pay an extra $500. My daughter made a Twitter post and someone reached out immediately. Zoey was able to hear and understand our issues. Zoey worked with me and did not charge me for the additional equipment. I will stick with you guys for the moment but a first impression is a lasting one.

Both the tech and the sales guy were very knowledgeable and helped me pick the right equipment to protect my home. That day some just stole a package from my home and they were very quick and efficient. The tech stayed late to train us on the new system and installed the cameras fairly quickly. And killed a big spider in the process. Thank!!!!

I have no complaints. The guys came. Talked us through everything first. Did their work. Then went through and spoke about everything they did. Including setting us on the key fob, monitor, and the app on my smartphone. They are very proficient at their jobs and knowledge of the equipment that they installed.

Jacob was amazing installing the devices at my husband and I’s home! I thought it was going to be a difficult experience with all of the technology. Jacob was timely, communicative, and kind. Would recommend to anyone and everyone! We love our system. :)

Friendly courteous kind, and very informative and knowledgeable on the product, and knew what she was doing. She explained the product walk me through what was going to be done, I am very satisfied with what she did and I would recommend her and the product.

Very professional, knowledgeable. Explained everything before he did anything and you had full understanding the entire process. No pressure you very serviced with what you wanted and didn’t feel like you had to buy more than you wanted. Was very happy when Kyle the technician left.

Had our system installed today and was extremely impressed with the installer as well as the salesman! Very professional and extremely excited to have the system online! Highly recommend them! To anyone looking for a complete alarm system with video and door locks! Very happy.

Mr. ** provided excellent customer service today on the installation of my Vivint security system. He provided a follow-up call in advance with a notification of his arrival time window. Our technician was prompt, professional, courteous and went above and beyond to ensure that the service was installed properly and knowledgeably. Great great job Vivint and I look forward to doing business with you in the future.

I was pleased with the entire process, from sales through installation. The system was cost effective and the cameras are phenomenal. I compared to other systems and chose Vivint. I now have peace of mind regarding my home. Thanks to my installer Marty and the whole Vivint team.

Everything went well. He answered every question as many times as needed. Good guy. He had the best idea about the placement of the back camera. That’s it! He was personable, smiled, helpful with others things like cell phone issues.

The installation was very smooth, and quite informative. It was explained in good detail and easily understood. At the finish of the installation, the representative took his time to show me how everything works. I would highly recommend this product.

Lee showed up before his scheduled time and was patient with all of my questions. He was very knowledgeable and would totally recommend him to anyone! Very excited to work with him on any system questions I may have in the future.

Roden & Nick did a great job of installing the system amidst the scurrying of movers. They stayed busy and overcame several obstacles. They did a thorough job of explaining the system and getting me going. Great teamwork gentlemen! I am looking forward to using the system!

Kevin was professional and awesome. He was in time and very patient when explaining how the alarm system works. He was in time and did an amazing job. I was so excited about getting this system and Kevin made the experience awesome.

I am very unhappy with my experience with your company!!! When I'm gone for business, my wife is in charge, and issues arose because she asked for camera to be placed at back door and was totally ignored! I am paying top dollar for this, and this is not how to treat customers!! Now I probably have to pay for another visit. Another issue is that my kiosk was not mounted. Installer just placed it on dining table. VERY UNPROFESSIONAL EXPERIENCE!!

I am truly amazed on how much professionalism and knowledge the technician, Jesus brought to our home. I totally recommend the service. Vivint is exactly what I’m looking and it beat the competition by a landslide. Everything from the HD camera surveillance to the simplicity of securing your home, it is the one stop shop for all your needs.

Very pleasant and courteous and detailed. Friendly and greeting with a smile on his face walk me through every detail step by step. I will tell all my friends about Justin for a wonderful job. He put a smile on my face and made me enjoy spending my money

When the tech arrived he went through a game plan on where I would like my cameras set up and what he can do. Once we agreed on the setup he installed all the equipment very cleanly. He answered all questions and went through the panel and the app. Overall very satisfied.

Currently going through a domestic violence situation and Vivint has done everything to help me feel safe and to be able to protect my family. The tech who set up the new equipment was amazing. Thank you! I can’t wait to use the new features!

Jacob did an excellent job with installation, explaining how to use the system, etc. He was on time, courteous and helpful in every way. I think we will like this system. I would recommend to a friend. The installation was very simple. And he walked us through everything.

Very professional and helpful. Would definitely would recommend them to anyone. Made sure I knew all the information I needed for a first time buyer. They did not leave until I was completely satisfied. Walked me step by step through the whole process

As of my experience Vivint is the best compared to ADT. I want my friends to have like mine so they can have security when they are not home. I love the camera of this. Very clear. The speaker phone also was really clear.

Amazing service!!! Caleb took his time, answered all my questions. The nicest guy! Everything was well explained and and the equipment is quite easy to use. If anyone in my family or one of my friends ask, I will recommend for sure

Service was excellent, he came out the same day I called for an appointment, very polite and took his time showing how everything worked. Equipment is very easy to use and doorbell camera too. Great. We are very excited about our the security system.

Everyone was very friendly and so nice and professional! From Casey coming in and convincing me to get the service (haha!) to the techs who installed the system, everything was awesome, and I’m excited to have Vivint! Thank you for helping me and getting me what I wanted.

The technician was awesome, really responsible and more important knew what he was doing. Everything got installed where I wanted to go. He explained everything to me and showed me how to work everything and took his time on it.

Sales agent, Jayson **, was very knowledgeable and explained all my options with a no-pressure approach. Installation technician, Peyton **, was a real pro. No matter what difficulties my setup sent his way, he found the perfect solution. Peyton was extremely thorough teaching me how to use all facets of the system. I could not be more pleased with my choice to go with Vivint.

From the setting up my appointment to the day of my home installation The Vivint team provided excellent customer service. Antoine the Smart Home Pro who completed my in home installation worked diligently to complete the process. Answered all of my questions on how to use the system and the app on my phone. The final result was exactly what I wanted and he cleaned up behind his work. I would highly recommend Vivint to anyone looking to switch or for new home security service.

Jose was amazing. He took care of all my needs! He was courteous professional, Punctual, very informative, patient, walked me through everything and was very thorough and would recommend him for anything. He did a fantastic job!

It’s is a wonderful security system you never have to worry about your safety. With this security system it is the best device I have experienced. When it comes to protection for you and your family. I would recommend this company to my family and friends.

The process was very smooth. The installer were great and knowledgeable. We would recommend this system. Our home is well protected. The doorbell or front stoop is now monitored for when we receive packages and the front and back cameras are clear.

My experience with Vivint was great. From getting the right subscription, ordering the correct equipment and getting everything set up in my home. The technician explained everything I needed to do and was very proficient. I would recommend this service to anyone.

Had a very good experience. Leon was prompt, on time, very professional, very friendly, always kept a smile on his face. Will definitely recommend service to my friends and family. I knew a few family members that have Vivint and they love it.

I enjoyed how knowledgeable the sales agent was. He helped me understand all of the benefits and options. I’m not going to lie the equipment is a bit pricey, but after paying for that your bill is fairly affordable for the services you receive. Also all of my friends have Vivint and they really brag on the company! I’m looking forward to installation and setup!

Very professional installer. Nearly half the price of ADT. ADT left us with a real mess. Ripped wires out of our walls. Got them bunched and stuck in our wall. What a mess. After 4 hours of watching this disgrace we sent adt packing. Our installer did a stellar job and very professional. Thank you VIVINT????

Our technician was detailed and explained everything to us. There was an additional external camera I wanted but my home layout didn’t support it. He allowed me to think about it as he continued the install. I’m happy that the technician didn’t force me to place it elsewhere. We are happy with the items purchased.

Was helped throughout the whole process, Noah was a great sales. Told us what we needed to know & set up our cameras in the same day! Only took up to about 1-2 hours to get everything going! Thank you again.

The order process needs some work. First, too much verbal information/ instructions. Still unsure what the monthly charges are for equipment and how and where to obtain buy-out of existing contract. Secondly sales assessment of installation time was unrealistic and did not reveal problems that installer had to overcome which required second location of door camera, exposed wiring, and and another exposed translator which could have been eliminated by replacing an old window contact.

Justin was awesome. Great customer service and explained everything thoroughly. Took his time to install equipment correctly. Justin provided info to call for any questions and walked through setup for my wife to feel comfortable to use. I would recommend Justin for any install.

Gerardo was very informative, polite and patient explaining the whole Vivint process and how the system will work. We were very pleased with tech installation and his knowledge. We would definitely recommend the Vivint to our family, friends and neighbors.

William was a great tech. Came in, did the installation and explained everything. Very satisfied customer. Will definitely refer any friends and family in need of security systems. I'm excited to use my new security system and the cool features.

Bill ** did a great job explaining my options and he was able to work around some of the problems with my condo. He spent nearly 7 hours making sure everything worked and I understood how my system worked. I would recommend Bill and Vivint for your security needs.

Everything was awesome. The technician, Kimball, was informative, knowledgeable and adaptable to my personal home security needs. Austin, who set me up with everything, he facilitated the process perfectly. I’m very impressed and feel super at ease having such a high quality system. Thanks!

My technician was super nice, mannerable, and professional. He communicated well throughout the entire process. From calling me to let me know he finished another job an hr before my scheduled time to walking me through the steps of setting the Vivint system up. However, he was unable to connect to the internet on any of the Nest systems he installed, and on top of that he placed the nest system on top of another previous thermostat background. It looks very tacky. He did pretty much did the same thing with the smart lock. He replaced my original lock with a very bulky GOLD door handle/knob when the previous one was silver/nickel to match the house and other fixtures. I was specifically asked what color my door handles were just for him to still bring the incorrect one.

My daughter was home during installation and everything was signed up under her name even though I already had service for 8 years currently in another house. Would not switch it over to my name until I paid $2700 for equipment. Took 4 months and 10 calls for that to even happen and most associates could really care less and a couple had horrible attitudes.

The service was very prompt and professional. No hassle, very pleased with the installation personnel. Went through all details of the mechanics of the system and gave me some advice on options. I’m going to recommend the service to a friend in need of home security services.

Great system. Easy install. Only took an hour and half to install. Braxton did a great job. He was friendly, early on the arrival time. Went thru everything on system and how to use. Also showed us how to use the app. Easy phone call the day before. Caleb helped a lot to figure what package we needed for my home. Great customer service.

The installer was very thorough and listened to my areas of concern. He explained how everything would be set up prior to beginning work so I knew what to expect. Everything was cleaned up afterwards and I had full use of the system before the installer left.

Friendly, good attitude, fast installation and explained each feature on how thee alarm works. They even installed where and how I wanted the cameras facing. I would highly recommend your services and alarm system to my family and friends. Thank you.

Michael was so helpful, patient and the best installer I have ever had in my home! He explained everything in great detail and with such kindness and patience. Just with this experience alone, I would recommend Vivint to my friends and family! Not to mention the great equipment Vivint carries! I am truly happy with the service and have peace of mind now with this security system! Thank you again Michael!

Our tech was great. He was very helpful and respectful. The system is very user-friendly. We just got ours installed so I hope all continues to go well. I would recommend this company. It is affordable and fits the budget.

This is our 5th system. Vivint does a really good job. They are always courteous and very helpful. We would highly recommend using their monitoring services. The installation was very well done. They also arrived on time and kept us updated as to when they would actually get to the job.

Was absolutely excellent. I had not been told about the 60 months or especially the $2380+ dollars so I was very shocked. I needed the service because car was severely vandalized and absolutely no security or lights in parking lot here. Ryan was very professional and a blessing! My son and also my daughter have your service and love it. I'm sure I will too. Sebastian was very helpful.

Great experience, enjoying my new alarm system. My technician was very helpful and experienced. Love the cameras, I feel safe and love the application. Alarm system is easy to use and I would highly recommend to anyone. Camera image and audio is clear. Thank you for everything.

The installer Romar ** has great people skills to the customer needs and cleanup was amazing. Ensure I understood about the alarm system and all around great person. I would highly recommend him to friends and family. You guys are really lucky to have him working for this company.

By far one of the best installs I’ve ever had done. Angel was very professional and knowledgeable. Vivint is lucky to have a hardworker such as him. From his explanation on how to operate the system to knowledge of every product.

Service was excellent and I recommend. Installation was smooth and installer was customer friendly. He was punctual and respectful. Even when problems arises he was swift with a solution. Highly recommend this particular technician and Vivint's services. System is working effectively and efficiently. Was provided instructions on how to maintain and get assistance if need be.

Poor customer service. Did not get a smart device that was compatible with what I had. They made a big hole in the wall or I would have canceled immediately. Not happy. Did not explain how to work alarm after it is set.

We were very happy with our tech who completed the installation. Audrey was very knowledgeable and efficient with the install. There was an issue with the WiFi and Audrey came back the next day to fix the issue. Very happy with the service!!

The serviceman was very respectful and curious, informative, and very knowledgeable about the product. I really appreciated him explaining to me how to operate my new alarm system. Because of his professionalism and knowledge I would definitely recommend his service to others, you sent me the Best! Thank you.

Technician was super helpful! He answered all my questions and helped me get everything set up given the difficult circumstances of my home. I will definitely recommend this to all of my friends and family. Vivint is the best company out there, way better than ADT, Brinks and Simplisafe combined.

Installed new security system. Very good install. Arrived on time and installed within time parameters. Brad was very professional. Cleaned up was good. Took the time to set up and show how to use the system. Thanks. Will recommend to others.

Amazing install. Technician went above and beyond. Was very patient and knowledgeable. I would definitely recommend. Quality of cameras and video is great. Thank you so much for making me feel safe. Sending this company to all my friends and family.

Joe ** did a great job of installing our equipment...He went the extra distance to do things right and I really appreciate that...He was very kind and helpful in going over instructions...I’m a baby boomer so I have to really concentrate when going through all the new technology...Joe was very patient with me...I’ll probably have a few questions along the way but know who to call....Thank you again Joe and also his supervisor who assisted with the most difficult part.

I am pleased with the process of the installation of my security system! Charlie was professional and ensured that he was able to complete the job requested. He was able to answer all my questions and thoroughly showed me how to use my new system. Very pleased to work with him! Thank you!

I am an older adult and the technician was so considerate and helpful and went through the system several times to make sure I knew what I was doing. At the present time my son is living with me and the technician had him go outside to show him how to go through the steps when we were leaving to make sure we felt that my property was in good hands with Vivint.

My experience with Vivint customer service and installation was phenomenal! I feel safer already! I am delighted by the attention to detail I received from the CSR. The service pro, Ed **, was personable, reassuring, and extremely good at his job. He explained the process to me in detail along the way and made sure I understood everything. I like the user-friendliness of my system. I believe I have made a good choice!

Technician was thorough, knowledgeable, and walked me thru the process from start to finish. He explained the panel to me and made some recommendations about system, which I appreciate. He gave me insight into the importance of having a security system. Thank you for everything.

I just acquired a new system. 5 transfers, 1 1/2 hrs the phone and I still have unresolved issues, nor was I able to schedule a tech to come out unless I waited on the phone another 28 minutes. 2 hours and 5 people to get some help, I give up. Will prob just cancel and purchase system from another company.

We had a great experience with the Vivint tech. Not only was he professional but he took the time to explain everything to us. I already started recommending your company. Thank you. We now feel safe and protected in our home.

Jason was absolutely great today; he was knowledgeable, professional, thorough, courteous, and displayed a willingness to go the extra mile to ensure equipment installation. Jason’s overview of the equipment was easy to follow and he made sure to address any questions. Without question, I’d recommend Jason to anyone.

I was impressed with how quick the service took to get my system reactivated. The app and system is easy to navigate and all my questions were answered on the spot. The protection they offer to keep my home safe and the people in it is priceless.

Kade did a phenomenal job installing our new security system as well as explaining how to use it. He did forget to sweep up a pile of wood shaving once he finished, but no big deal! Overall we are very pleased!

Zack took the courtesy to call ahead of time to notify me of his arrival. His timeliness was right on schedule. Zack was very polite and helpful. He explained the process as well as the products. He reviewed each step and explained the benefits of each. I appreciate his time and his help.

Fast, friendly and helpful technician. Steve did an awesome job installing the different devices and placing them in ideal and prominent locations throughout my home. He was very respectful and courteous to my home, family and belongings. I will recommend Vivint to my family, friends and coworkers.

Paris & Brandon were awesome at assisting us to get great products. They were also great at helping me understand how to stop service with previous security provider. The technician was great at explaining everything he installed & showing us how the system works

I just moved into a home with some Vivint equipment already installed. I just called the number on the box, said a few words to several nice people, then a cool Vivint technician named Nolan showed up like 3 days later. The equipment is top-notch, the payment plans are excessively fair to the buyer, and the installation process seems to be efficient and well developed. I only had the system installed a few days ago, so maybe I'll find a chink in their armor, but so far so good. No complaints from me!

The Vivint technician was personable and efficient. He installed all the parts of my system neatly, being sure to clean up after himself. His explanation and instructions on using the very user friendly system were clear and patient as I learned to use the features. I expect to be comfortable with the system for years to come.

Installer was friendly, patient & informative. System seems simple to use. Price of system is reasonable. Looking forward to exploring services offered thru the plan that we purchased. The former system was outdated. Impressed with being able to control through cellphone.

We had a less than great experience with our “sales” rep Jacob. He was not honest about how the loan worked or how we were locked in to a contract. We were told we could walk away scotch free at any time. Upon further research, we were swindled. We seriously considered cancelling everything due to this bad experience. Jacob -1 star. Our tech who came and installed everything, John, was absolutely amazing!! He was very knowledgeable and thorough. Really turned around our whole experience. John 5 stars!!!

There were two young man that installed my new equipment. They both were very knowledgeable and professional. Just like that! It was installed and explain with a whole lot of patience. If I didn’t quite understand something they would go back over it until I fully understood.

This was An Excellent experience. I Would recommend and choose this company again. They were on time and had great communication. He was very respectful of our house. He took the time to explain everything very well. It also seems to be quality equipment.

Both my rep and installer were very helpful. They explained everything to me fully and thoroughly. I am Very satisfied with the decision I made and would recommend to friends and family. It was fast and efficient. From the time to I signed up and the installation was less than 2 days. Can’t say anything more about it.

I have spoken to no less than a dozen employees of this company. Nearly all of them have been totally clueless and/or completely inept. They recorded my phone number incorrectly from the beginning, so no one could pull up my account and they couldn’t call me back to get scheduled for activation. After spending hours on the phone, they finally got me with activation department who were too busy to call, much less show up. So, we performed my activation via text. This company is a joke.

They were super polite and very hard working!!! Very knowledgeable and explained everything. They were well prepared and did an awesome job. I was satisfied and would recommend you all. Thank you!!

The Vivint setup was relatively easy and quick. Nick the installer was on time, professional, very friendly, and he answered all of the questions that we both had. The camera picture quality is excellent. It’s nice that you can also use your phone to monitor your system with the app.

Michael was very professional and explained everything from beginning to end. How and where equipment was going. Gave me and my family a tutorial on using it. As well as using the app. Very friendly as well. Didn't leave until all our questions were answered and we understood everything.

Service is good. They explained everything. And Nick is very good and he installed it very nicely and explained it in detailed. Highly recommended. But I’m still new for this still learning about it. I hope I won’t screw up this hmmm. Too much to remember.

Mike did a excellent job installing my alarm panel. He was very knowledgeable with true equipment. He showed up at the time of the appointment. He took the time to go over every option I had to make sure my house was being protected the best way possible at a cost I was comfortable paying.

The customer service rep. was excellent. She was very easy to follow and she made sure that I understood what she talking about concerning the different packages and the pricing. I was able to see the different plans through my email while on the phone.

Bobby **, Vivint Pro technician, communicated well with us, was professional, knowledgeable And very effectively got our system up and running and explained everything clearly to us. He took the time to walk the house with us, inside and out so we were clear on what our system entailed.

I have Mr Sam ** to install my new system. He was terrific man. After the installation, he has explained to us in detail of how to operate it. I am very satisfy with him and the new system at home. His work was perfect. Thank you for your service.

My Technician did an awesome job with my install. He was professional, efficient and very thorough. His customer service was excellent! He made me feel comfortable like I was in good hands! Thank you for caring! His explanations were very clear. I appreciate that.

Technician was through, detailed, professional in setting up my Vivint home based system .. I’m not proficient on technology kind of things but he was able to instruct me through it with patience so I’m confident to be able to use the system. I will recommend vivint home system and technician Ray to friends and family.

Yes, I will surely recommend to anyone. Manny was very thorough and knowledgeable! He made sure I understood each step before moving to the next item. He was patient with me when I didn't quite understand. The sales rep was very helpful as well.

Thank you for making sure we got all that we needed to keep our home safe. Everything was done smoothly and efficiently. Any type of answer we had was answered even if we needed extra explanation to fully understand. Thank you.

Technician was knowledgeable, professional and courteous on the Vivint Systems checkup, when he executed the Vivint panel system checkup processes. And also he performed his task in a timely and efficient manner. He addressed any all questions or concerns about the security system components that I presented to him as he was going through the diagnostics using his Vivint???.

It obvious that you take pride in who you hire. Sean no is a valuable representative for your company. He explained every step of the progress. Thank you again, for showing me that this didn’t have to be a stressful day.

Tyler, my sales associate was never pushy and was very patient to explain all what Vivint can do. He sent me pictures of his own house with the products and their performance. Then, the installation was as smooth as could be! Billy was prompt, experienced and made sure his install was perfect! He made absolutely sure I understood the install process as well as the operational system! He made great suggestions as to how he would set up the system if it were his home. I was looking for a whole home solution and this is it!! Thank you so much Vivint!

Jake and Skylar did an amazing job installing our Vivint system. They were kind, knowledgeable about the system, and personable. They understood what we wanted and gave us exactly that. I would highly recommend getting this system to all of my friends and family!

Having a security system is such a great idea. It will make me feel more secure in my home. The technician was friendly and very thorough with the instructions about the system. He went step by step so I would know how to Arm and Disarm the system.

He was very straightforward and well spoken. He informed me well on how to operate the system. This dude is a go-getter. Please give him a raise. He deserves it. I’m very satisfied with my installation. Thanks Salvador.

I had equipment installed 3 days ago and 1 camera isn't here yet and another isn't working and I was told a tech would be out but apparently he was double booked and never came which means I have a camera offline and not working plus 1 still unaccounted for. I'm very disappointed with the level of service.

Did not have all the items needed to do the install. I had to crawl through the attic to assist with the wiring cause he didn’t want to. The technician forged my signature on the CO PSAne 2020 document. The swirl above my printed name is NOT my signature. The technician did not ask me to sign anything today.

Service and installation was a breeze, tech and rep were very knowledgeable and answered any questions I had. We’ll update review once I’ve had a chance to experience the service. 5 stars for the installation portion, everything else seems like it’s a good product.

The technician was really nice and helpful. A++++. He explained everything to me as went along. Cleaned up as he went along as well. Showed me all the ways to use the screen/alarm. A++. He was on time for the job as well. Would use him again if need be.

Both the seller and the tech went above and beyond their services. I'm very happy with Vivint. It's more technically advanced and I really like the idea of the front door camera, and how it alerts me on my phone when someone is at the door and I could greet them thru my phone. Wow.

GREAT great great service, tech guy was very nice and I would definitely recommend this company to anyone who needs service. Tech took his time with everything and we were honestly so satisfied with his service and so was my family.

Tad was great, explained all the options in detail. Christian was the tech that was out here the same day to install all the security equipment & did an awesome job. Explained the process, how to work the HUB, positioned cameras as we requested.

Great service! Installation tech was super friendly and helpful! He took the time to explain everything and made sure I had exactly what I needed! He was polite to my family and worked around our schedule to be able to come out and install. He made sure everything was placed where I wanted it even though it made it a little more difficult for him to install. Absolutely wonderful customer service!

I was very satisfied with Mr. Art work, He was very respectful, helpful, and guided me through all my alarm system, made sure my system was running properly before him leaving and gave me information a number to call if I had any question. Thank you once again Art for all your help.

Hello, My initial contact was with Grant. He was patient and informative. He was knowledgeable and answered all my questions regarding equipment and cost. My system was Installed on time as promised. I will definitely recommend. Excited to use the new system. Friends and family.

Our installer, Derek, was timely and very professional. He was very patient teaching my wife and I how to use the system after the installation. I would highly recommend this company to any wishing to turn their home into a smart home.

My tech installer was very professional, very polite and very patient. I highly recommend this system as it is very user-friendly and will be recommending it to my family and friends. I will also be adding more cameras in the future as the picture quality is crystal clear.

My grandma has had Vivint for many years, and after several Break-ins in the area we live in I figured it was time ourself. Not only was Tim and his cousin tag teaming to get our system in as quick as possible they were both very professional and very nice. Cleaned up the mess they made and walked us through everything and how to use it. Will definitely recommend 1000 times over especially if Tim and his cousin install the systems for others too!

Technician displayed a Good knowledge of systems, and was very easy to work with. Gave good explanation of system operation. Very neat. And professional. Overall very smooth process with no problems noted. Would recommend this system to anyone, seems user friendly and requires minimal maintenance.

Very satisfied with entire experience and products. I will definitely recommend Vivint to friends and family! Sales representative was very good in explaining all the details. The installation tech knew the best locations for the camera setups to get the best visuals.

I received great service from the sales staff and the installation was scheduled the for same day. The installation was fast and the system is very user-friendly and simple to operate. The application process was quick and easy, and the price is very reasonable.

I would recommend this alarm system to secure your house. To friends and family it was very easy to apply for Credit. The tech was very knowledgeable of his job. Cameras work very good. Detects movement very well inside the home and outside of the home.

Installation was quick and the tech explained everything I asked about. The system is easy to use and they help you set it all up with your smart phone. They take you through the whole process step by step. The tech made sure to ask if I had any questions and assured that after he left he'd follow up with me.

I bought the doorbell camera and the Mr. R. ** was the technician that came. He was very attentive and professional. I already recommended the company and Mr. **’s service to my sister. Liked the doorbell camera and he explained to me how to work the settings. Thanks for all your help.

Our tech Russ was Excellent, very knowledgeable and made sure the job and was equipment was working at peak performance and was not having any issues. He also made sure that everything was the way I wanted and that I knew how to flawlessly operate the system.

I was a little skeptical on the Vivint company. After meeting with the rep Dylan my perspective changed. Install team Sergio and Michelle made my system a flawless victory. Both team members tackled the install as a team and perfection was fulfilled. Friendly install team and very professional. Meet and exceeded my expectations. Job got done faster and service from rep and install performed more than I expected. Thank you!

Billy ** was superb performing our installation of equipment! He not only recommended equipment that we didn’t think of and easily added it to our order on site. He was extremely knowledgeable with both equipment and installation plus he integrated his whole home concept knowledge into our installation. He took the time to carefully explain every piece of equipment and walked us through every step of the Vivint app. Additionally, he moved one of the cameras he installed to a different location to meet our needs without hesitation! No grumbling or anything! He also patched up the previous hole that he drilled.

Trevor was great. Very knowledgeable of the programs and was not in a rush to leave. Once everything was completed he showed me how everything worked and helped me add all people and their pass codes. Made sure all equipment worked properly.

James, our technician, was prompt and very knowledgeable about the services. Everything was installed smoothly without a hitch and overall a really great experience. The technology seems very advanced and we look forward to utilizing it on a daily basis.

Technician that I had whose name was Bob was very helpful and accommodating. He made sure I was aware of how the smart hub and the app works. Did a great job! There was some minor set back. Was able to fix it with the help from Bob.

Great system and fabulous service. From the initial call they answered all questions and listened to my needs. The installer Jeff was incredible. Determined that my thought for sensors and additional cameras were doing nothing as one camera served the purpose. Jeff also brought down sensors and added glass break sensors to cover what was needed better than with the individual window and door sensors.

Had a great experience. Great customer service!!! Installer was polite and courteous. My first experience was a good experience. I will recommend to friends and family. Tech had a body day but kept in touch with me. Kept in contact with me. Stayed with me to make certain I knew how to operate the system. Told me if I had any questions or problems don’t hesitate to call him for assistance.

Installation tech was amazing and really good. He cleaned after install and took the time to show us how everything worked. Sales reps were nice and chill too. They were kind to my family and offered advice. Don't really know what else to say.

Peter and Dustin were very respectful and polite. They work gently within my home. They know what they’re doing. You can have peace of mind when they do the install. Very professional that they will call ahead before coming over. They are very recommended. Excellent work! Thanks to these guys!

Dominguez was wonderful! Very informative helpful and kind. Install was perfect and everything explained. Thank you! He is the best! He took an overview of the property and house. Asked what was we looking for as far as coverage and he also made recommendations and provided several optional. He explained how long the install would take and asked if that was okay with us. I am very satisfied and grateful. Thank you.

William provided excellent, prompt customer service. He represents Vivint and its products very well. Our expectations as a customer were highly met. Looking forward to using our system and providing safety to my family. Would recommend this company to friends and family.

Anthony our tech was super professional about his work. Our home has a couple obstacles and he was able to complete his job in great time. We are very happy with the outcome thus far. Thank you and YES, we would be recommending VIVINT.

My installer Chris was amazing. He was on time and explained everything that he was doing as he did it. He was very nice and answered all questions that I had. Very quick and efficient! Highly recommend this company and installer Chris ** to anyone who is looking for more security in their lives.

He was very professional, knowledgeable, polite, friendly. He was great at explaining. Or if we had any questions. Still today he was in the neighborhood. He came by to check on us to see if they had finished installing. Or any other questions. Installers were very professional as well. Came and everything going. They explained as well. If we had any questions. Great service.

I was very pleased with the professional installation. My installer made sure that I had all the equipment to cover my needs without adding unnecessary extras. He was thorough in his explanations and went above and beyond to make sure everything worked together properly and that I understood the system. He was very courteous, friendly, and professional throughout the process. I highly recommend Vivint and Logan ** to anyone needing a security system.

The installer was pleasant and professional. He explained everything clearly and left the area clean. I would highly recommend your company. I asked several questions and he was very patient answering and explaining. The installer arrived promptly at the appointed time. The electrician also arrived promptly. He completed his task quickly. He was courteous and professional. Both installers wore their masks.

Austin and Brent very knowledgeable about product, very personable and helped to evaluate my needs. We contacted a representative only 2 days before and we set up with folks who were available to do presentation of the system really fast! So impressed with presentation that I opted for same day installation!

Robert was upfront and very helpful through the whole process. From what we would need to what would be best for us. He was very clean during the install and very professional. I would recommend to a friend.

Yes I would recommend yall to anyone. There was a bump before getting installed but my rep and technician were so great. Overall everything was on time and set up was easy. The price is right and the equipment was new.

Great service and friendly, would definitely recommend to friends and family. Install was very quick and even helped fix a door handle lock. Made sure we knew everything about the system before he left, definitely went above and beyond. Thanks!

Ralph did a great job on our install to replace a very dated security system. He spent a lot of time explaining how everything works and we are happy to have a security system current with today's technology.

The technology is impressive and easy to understand how to use, wow! The technicians, Art and his trainee, were personable, eager to serve and teach. They installed according to my needs and went above and beyond for me. They were so paying during my many questions! Also wow! The sales guy on the phone, Dallon, wow! Thorough, knowledgeable and patient. I drilled this guy with all sorts of questions. He was in no hurry to close the deal, just sincerely wanted to make sure ALL of my questions were answered in 2 different phone calls. Zero pressure sales. 100 percent care.

Fernando was the best. Very knowledgeable and efficient. He gave us great insight on what were best to place cameras or devices and did it all with a great attitude and fun energy. He’s truly a great asset to the company.

David B is an excellent sales rep. He took the time to explain the options we were interested in and discussed price differences. Audry and Jared our installers were punctual and explained our new panel and system to us! They had everything done in a couple of hours. Keep up the good work Vivint! We are looking forward to doing business with you.

Went well. Took some time but it got done. I asked for two cameras???? But not happy having wires running inside my home. I will wait for garage door to be installed, then I will call for cameras to be installed.

I’m excited to have Vivint home security. But I still don’t know how to sync it with the Vivint app. I was told I would receive an email with instructions but it didn’t come. I am happy that I have the added security.

Our technician was professional, knew and represented his product very well, answered all our questions and then some. Very knowledgeable and nice. We felt very well taken care of. Like the looks of the product and all that it offers.

James S. from start to finish showed me how knowledgeable he was of both the equipment and the Vivint security system. From now on anytime someone asks about a good security system/company I’ll make sure to let them know how great James was!

Jesse and Brandon are studs! Set my house up and even worked with us not having internet due to an issue with the internet installer. They set up a follow up and made sure I understood the setup. They are awesome at what they do!!

Yes I would recommend a friend. The alarm system is very efficient and practical and very useful. Technicians are very knowledgeable and easy to understand. Technicians make sure you received hands on experience before they leave the premises. I look forward to using the alarm system.

We recently bought a home with an existing Vivint system and decided to give the system a try to compare it to the system we had in our other home. I was able to easily reach Vivint to schedule an appointment for the next day. The problems started on the morning of the scheduled appointment... I first received an email saying that the install time window had changed. Then I received a voicemail indicating that the tech had called in sick and they didn’t have a replacement tech. I was told to call and reschedule. After calling I was first disconnected and then transferred twice. I was then told that I might be able to do a remote setup. We walked through the process but couldn’t get everything done. I was then transferred to two other technicians to try to resolve the remaining issue (cameras not recognized by the system).

Installation was fast and clean. System works great and tech was very personable. I would certainly recommend Vivint to anyone looking for a home security system. The whole process was seamless and easy. App works great and cameras are very clear. Touch screen panel is much better and easier than the old keypad.

Great, professional service. Technician was very knowledgeable and took his time explaining everything. He made sure we were comfortable with the system before he left. He even told us we can call him and he would come back out if we needed something.

Michael ** was Awesome! He was very patient and professional. He ask me a couple of times where I wanted my cameras and suggested his thoughts. He explained the system so well I caught on with no problems. He made my experience easy going and relaxing. I will recommend my friends and family. Thank You

Customer service was exceptional, from the sales representative to the in-home technician. They were professional, friendly, and took time to answer all of our questions. We’re returning customers who already had existing equipment and the tech was able to assist us setting everything up. Definitely recommend going with Vivint!

As agreed with salesman that we were on a trial basis with no commitment and no charges and that has been the case immediately we gave debit card. Vivint charge the card. Pease refund money until we decide to keep system.

My customer service agent and installer were the best. My needs were met 100%. They went above and beyond to ensure that I was satisfied. I would definitely recommend Vivint to my friends and family. They are very professional, my installer stayed after hours to make sure everything was completed. Great Job!

So far Vivint has been amazing! The cameras we have work so well! I love the fact I’ll be able to be at work and see if anyone comes up to my house or drops off a package! Ethan and Felix were very professional and helpful!

Everyone on the Vivint team was extraordinary today! They troubleshot every issue with professionalism, patience and expertise. We have a unique situation and the Vivint team was flexible and their teamwork is what made today's installation successful!

I had Vivint installed in my home today, and the customer care that I was given by the technician Brandon **, was very warming. He was very professional, very informative, polite and very knowledgeable about his job. And the installation went very well. He explained the system to me in a way that made it easy to understand.

Good work ethic.. I appreciate the opportunity to learn how easy it was to use. I feel much safer now. I really like the door bell camera as well. Thanks again for the opportunity to make my family feel safe.

I was very happy with the service we received from Erick! He is very knowledgeable and answered all of our questions. He gave us recommendations through his expertise and made me feel comfortable with what is being installed in my home.

Our service tech Ben was friendly, respectful of our needs and provided the best home security solutions for us. He took his time explaining the contract allowing us additional time to review and showed us how to work our home security system throughout the installation time. The cameras are sharp, showing the best quality view with great sound deterrents. I would recommend Ben to all my friends and family!