Vivint Reviews

Awesome experience from start to finish. I’m very happy with my choice for home security system! The cameras are top quality and the installation was very professional! Pricing is very straightforward and there is always room to add features!

Vivint install and customer service was top tier. I am aware of the system functions and how to monitor my home. Highly satisfied and I feel safe. I would recommend a family member or friend. Thank you for your service.

The installation process was super fast. The tech was nice and very helpful with all the questions we had. The OS is super intuitive and straightforward. 10/10! Will definitely look into getting installed more cameras and the door lock.

The individual that came to our door presented us a sales pitch that was filled with false information. He presented us with the idea that we would be used for advertising and because of this we wouldn't pay any out of pocket for the equipment, but after he left it was discovered that actually we are paying for the equipment. The gentleman who did our install did a great job, no complaints there.

This is the Best security system by far! I love my Vivint Smart Home and what a company. Might be the best Company in the world! I control this system from anywhere in the world!! Nobody has a better doorbell camera.

Both the sales associate and the installer were very knowledgeable and informative. We are very satisfied with the equipment and experience. The security the system provides makes me sleep better at night! And when I leave for work in the morning I feel my wife is secure.

I would give 5 stars for the install and another 5 for customer service. My reps were great! However, the employee who was recovering training left my side gate open and my dogs got out. I then had to pay $60 to get my two dogs from the pound because they were picked up from animal control. That is very unprofessional.

The product is excellent but the price is kind of high. I don’t have any complaints. The product feel my expectations so I am very satisfy. I like Vivint. I will recommend it but like I say for me the price is high.

I highly recommend Seth the Vivint technician in Tucson, Arizona. Seth is highly qualified, knowledgeable, communicates in a professional manner, and answers all of my questions. I received "Service Excellence" from Seth! Thank you, Seth! I will share my Vivint experience with my family, friends and community.

Everything works great and the technician was a big help!!! The technician took his time to make sure he installed everything sufficiently. Even though it’s one camera offline he has agreed to return to get it up and running for me!

Shane was great and helpful. He took time to teach the gentleman shadowing him. He came by later to check on the same day Install. I would recommend to all my friends. I already told my neighbors about the service. I really like that in 5 years my service goes down. I also love the camera on the doorbell.

Technician Efren was very patient and acknowledged about every step of the process. System is working good so far. Easy to alarm and disarm. Panel is in sync with phone app, and can be controlled from anywhere. No cameras were added due to their high cost.

Salvador, was very knowledgeable and precise on location of cameras. Customer service/sales messed up my application but he was also able to complete what sales failed to do. He took the time to make sure I knew how to change batteries, work the app and work the monitor. Will recommend Salvador!!!

Joe was very professional, the install was very professional, he had patience to give me the best price and provided exemplary service with the install, he was also very patient in explaining how to use the system, and answered all of our questions, Thank you Joe!

Hey Neighbors! My family and I also got the Vivint Security System installed in our home today, and we love it! My husband and I have wanted to get a Smart Home Security System ever since we first moved into our new home in May, but everything got delayed due to COVID. The unique feature about the Vivint Security System is that all of the equipment does not run through your wifi; it's all connected through satellite, so there’s no fear of your security system going down when there are storms or if someone cuts the connection to your wifi. George was our sales rep, and he did a fantastic job explaining all of the features of what they offered and sold us on the spot of why we needed it in our home. All of our furbabies loved George, too, as you can see in the picture. LOL!

Emilio and his trainee who came to install were professional, polite and very much subject matter experts in their job. Made and explained everything very easily. Their installation jobs were very precise and clean. I would definitely recommend going through Vivint and I would recommend these guys to do any installation.

The technician that came out was very professional and fun to be around. I strive to hire employees like this one. Really went above and beyond to make sure the system was installed the best way possible. Best install service I have ever had. Would recommend to anybody I met.

My wife and I had three sales representatives come to our Home. My wife chose Angel **. Angel was wonderful and family oriented. He listened to what we wanted and explained everything to us regarding purchasing or Financing our equipment. Also explained how some of the equipment worked. Our equipment was installed by Quincy. He immediately confirmed the equipment we ordered then asked where we wanted our equipment. During and after installment of the equipment he explained how the equipment worked and helped with setting the Apps on my phone, helped with logging on and showed me hands on how to navigate the Apps. Quincy also asked for a broom and cleaned after himself. Great attitude and an awesome experience with both Employees from Vivint.

Your representatives were very friendly, polite and knowledgeable with their presentation and installation of the system. I am very satisfied with the system as it affords more and better features than the previous one I was using and would highly recommend it to friends and family.

Best experience I have ever had. Everything was explained thoroughly and I was even given a walk through on each feature and how to use it! I will definitely recommend Vivint to my friends and family and anyone who is looking for a top of the line security system with professional and thorough employees.

Very high in technology, every thing you could wish for to be safe. I recommend Vivint for your security needs. From cameras, to doorbells, even thermostats. The installer was very knowledgeable, of the equipment. Explained every detail. Answered all my questions, even if I ask them twice.

Tech knew what he was doing. He installed everything without a hitch and. It took him around 5 hours but did everything perfectly. There isn’t really anything I would change about my experience with Vivint and the installation process.

My experience so far with Vivint has been great. From me making the initial call with the customer representative all the way to the technician that came to my home. It was a great experience!! My technician was very patient and show my husband and I all we needed to know. I even added more equipment to my home and the technician was great and kind.

Tj & Doug was amazing. Their customer service was A1. They explained everything clearly and worked great together even when we hit a few bumps. Overall they get an 100 from me. Thanks guys. I would definitely recommend them to future customers.

Yes Brian was very helpful and explained everything that I needed to know and the guy that installed it I’m sorry I forgot his name but he did a very good job and was helping me what I needed to know. I would recommend them to anybody.

The Vivint install and specifically Christian was amazing all around. I understand my system and was able to ask any questions while he was here. The cameras/keypad/wall pad look great and there’s nothing I need to do except enjoy my new system.

A Vivint Sales Rep visited us in person to explain the Vivint system, products and features. We were impressed with its functionality, ease of setup and warranty. So far, we are pleased with the system and look forward to using it.

Excellent install, transfer of system and amazing customer service. Thanks Ashley **, Vivint tech. The service she provided and equations answered, all the system options, to even add a device to my system, exceptional service. Thanks so much for transferring the system and helping feel more secure.

Trying to get everything coordinated was a nightmare but the tech that came to my house was awesome! He took care of everything. He did a fabulous job! Transferred everything over from spouse to me and showed me the billing portion. Helped change password and passcode too! Appreciate it! Thanks again!

Daniel was very prompt and professional. He was able to answer all of the questions I had. I feel secure bringing my dad home. I no longer have to worry about someone breaking into the house. I would recommend Vivint to all of my family and friends.

Great and friendly service. Very helpful! This was on my list to get done for a while. The gentleman that activated my system was very good. He explained the system to me and helped me set it up. I was very pleased.

The technician's customer service and installation was great and did an excellent job. Highly recommend using Vivint for your home security needs. Cameras work excellent and have great quality. Technician arrived when he said he was and the install was very clean and quick.

Technician was very friendly and he was very knowable. Technician help me understand the security system very well. He was very kind and he took a lot of time explaining to concerning the alarm system. I rate the technician as very good service. I rate his work as very review!

I haven't had a chance to experience the way the system work, but I'm sure everything will be fine. This is an upgrade from the systems I have had in place previously. I can see it will provide me with the security of my expectations.

Great technician, super super nice. Explained everything about Vivint, and showed us how to use everything. Installed the cameras right where I wanted them. If one camera angle didn’t look right he would fix it right away! Hoping to stay with Vivint for many many years. Also explained to me what to do in case we move!

The technology is wonderful and the young man who set it up was great... patient and knowledgeable. The cameras are great and I love having sound and being able to talk with someone in the picture. I will recommend this to all my friends.

Service exceeded my expectations in every way! The Technician was professional and friendly. He was also very knowledgeable about the equipment and services and took the time to explain everything. I couldn't be happier with the process. The system is easy to use. Great customer service!

Yes I am happy with my alarm system but the quote the sales representative gave me was way off from what the installation representative gave me and I felt like that was really messed up. So I still went with it but felt very disappointed with the initial quote and then find out it’s gonna be more. Not cool.

Everything was working perfect and going smooth. But as soon as the install team left my wife got kicked out and two cameras went offline! We have 7 other friends waiting to get theirs. I hope this is fixed very VERY SOON! NIKO OUR SALESMAN GREAT. 5 STARS. My wife and I would sleep better at night with our kids knowing our security cameras are working. I don't want this to leave a bad thought in my mind. I'm waiting to give a 5 star rating. For now it's a 2 but can easily be a 5. Again the guys were GREAT BEYOND GREAT. HOWEVER THE CAMERA TROUBLESHOOTING (LESS THAN 8 HOURS MAKES YOU WONDER).

The tech that came to install everything was very professional and taught us all the details about our new home system. I loved the experience and how smooth it all was. So far I love our home system and would recommend to others as well.

Daniel was my installer, top of the line, knew his job and was no guesswork involved. He was efficient and cleaned up before he left. I showed me how the system works and installed the Vivint app on my phone. I give him an A+ rating.

The installment team came quickly after the plan was decided. They took only about an hour to do the whole thing. Everything was functioning after they left and explained everything well. They were able to answer my questions and ensure I was satisfied.

Great service, attention to detail and very transparent about contract and pricing. Great consulting around product features and choices and great instruction as to how to use. Reviewed all terms and conditions, arrived on time, and very professional during sale process and installation.

Aurura was very professional and efficient! She did an excellent job with installation of our equipment and then explaining the use of the equipment! She was easy to communicate with and made us feel like we were a priority to her!

Our camera technician was great, on time very professional and took the time to answer all of our concerns. He took all measures to make sure that our home was fully secured and no accessible wires were shown just how we liked.

I was quite pleased with the service and system that I had installed. I really can’t comment on the overall performance or satisfaction as it was only finished up about an hour ago. But by seeing what was finally installed I believe I will be quite happy with it.

The sales rep and installer were both very professional. The installer made recommendations and suggestions regarding location of cameras and sensors. The app was easy to download and made the setup fast and easy to use. I would recommend them to anyone.

Very satisfied with the services, equipment, and the technician. I will be recommending this company to all my friends and family. The cameras installed are very clear and I feel safer now that they are set up plus the monitoring services as well.

We had Vivint installed today. Considering the age and restraints of our home, the install and installer were great. The outside cameras are impressive, the picture and sound quality are remarkable. The installer went over the panel and it’s very intuitive. He made sure I knew how everything worked.

Billy was our rep for installation and he was awesome! He showed how everything worked, answered all our questions and was very knowledgeable with the product. We can’t thank him enough for being patient with us. I’ll definitely be referring this company and Billy to our neighbors and friends.

My technician, Enrique, was extremely professional and helpful. He took time to walk me through the process and swiftly installed the equipment in my home. I feel very safe knowing I am protected when I am home and when I leave.

Great job and quick installation. Very professional with knowledgeable responses to my questions. They were friendly and helpful with all the issues we had as the installation was happening. Got this reference from my in-laws. Will definitely recommend to friends and family. Thank you Vivint.

Lovely phone service and was very happy to sign up with Vivint. The technician was very helpful and took his time explaining how everything worked and activating our system. We are very happy with the system and our new smart home!

I liked the pitch and the quality of product you offer. I do wish I was informed that a hard credit check was performed before I agreed to anything but that’s just something you can add in later. I also enjoy customizing the amount of security features you can have because some are not needed and I stay away from packaged deals.

My system was just installed and both the technicians were wonderful. They answered all my questions and took their time ensuring everything was properly placed. So far I am please with the doorbell camera, outdoor camera, the hub and the app features.

Santiago did an amazing job updating my unit with 4g SIM card. He was very respectful and knowledgeable. The contract spoken over the phone with sales people was incorrect and it took a long time to modify but after all said and done I am a content consumer. Thank you Santiago!

Jon the salesman and Sergio the technician were very friendly. Sergio took the time to explain everything to my family on how to use the system. Good job, well done, I would highly recommend Vivint, they have a really nice system.

Agent and techs were very professionals, we’re very happy with the quality of job, excellent service, the system is very easy to work with, excellent cam resolution. They kept the house organized while they were working. They came in a group of 5 so the job.

He was very professional. He explained very good. I am recommend my family and friends. He takes time to explain all the questions about the system and all the information. He answer all my questions and he did very good work.

We are happy to have switched. The camera’s video quality is great. The deter feature along with the announcement of being recorded makes our drop off deliveries more pleasantly done. Also the NEST thermostat is the best. We are enjoying our system.

From the time I inquired about getting a security system through Vivint to the time that it was installed, it was a very smooth process. Everything was explained to me in detail. I hardly had to ask any questions. When I did have questions, they were answered thoroughly. My sales rep, Steven, was awesome and super professional. I’m satisfied with my service and I love my new system.

Josh was very professional and knowledgeable. He did our install efficiently and gave a good and thorough tutorial. I felt comfortable with him in our home and would want him to help me if we had an issue with the system. Extremely happy with our new Vivint system.

Tyler was a great technician. He explained the company history and how good the products are. He took his time to explain the whole system and to use correctly. He is a very loyal person. He enjoys his work and opportunities that your company has given him.

The gentlemen that came to install everything were amazing: friendly, professional, efficient and made everything look great. The audio and visual quality are amazing. A sleek look with up to date technology! And the app is very user-friendly. I like that you can set the perimeters for alerts.

The installation crew was very late in arriving but highly efficient and very considerate. I was concerned that the cameras would be easily spotted, but I could not possibly be more pleased with camera placement. I would highly recommend their product and services to all family and friends.

Installation was great. I appreciate the professionalism of the install Tech. Chris was on time, explained all the details and worked efficiently. He was very clean, organized and helpful. The information and service provided was great. I would recommend Vivint to others looking for home security and automation.

Technician setup was great. Very knowledgeable and helpful. He took his time to be sure I understood the system before he left. He made sure everything worked properly too. I would refer him to install the system of anyone I know.

Professional installer. Happy with his work ethic and was able to answer all my questions and concerns. Able to contact customer and they answer the phone promptly and answer all my questions. I’m glad I made the change to Vivint.

I am very Satisfied with our security system. Daniel did an amazing job today, excellent customer service all around, very kind and even funny. We will be Satisfied going on Vacation and knowing our home is safe... Thank you.

He was very thorough in explaining everything to me and helped me hook everything up to my phone and Google Nest. He was very nice. I like the fact that I can text my salesperson whenever I need to ask a question. He is also very nice and gets bask to me within minutes. Thank you.

Great easy setup and activation. Brooke was great! Existing system so all of the items set up and were functioning properly. Looking forward to using the app. I would recommend this system to a friend... Thank you for the service.

Painless and easy. 10 out of 10 would recommend. My technician answered all my questions. Installed all equipment in less than 2 hours. Trained me on how to use my home security system. Asked me lots of questions to figure out how to best serve me and my family's needs.

Tech gave me a call before he arrived to give me a heads up. Tech promptly walked the property with me and explained where camera placements would be best placed. Tech even installed extra equipment that wasn't on the initial offering call. Great experience overall.

Installers Jose & Julio greeted me at the door. Both were friendly and got right to business. Reviewed the order and work to be done. Accommodated the location of cameras and sensors and went to work installing. They cleaned up any and all areas of debris from their work. Tested system for complete coverage and then reviewed the system with me and my wife. Asked if we had any questions he could answer. Completed the install by signing the work order.

Sales manager was upfront and transparent, very professional and friendly. Install crew was very efficient, thorough and their cleanliness was top notch. Both answered all my questions to my satisfaction. Definitely will recommend Vivint and be a loyal customer for as long as I own my home.

The sale was great. Kai did a great job explaining everything. Once the deal was done, at 9pm they install team showed up to do the install.... That was unacceptable. They said it would take at least 2 hours to do it all. Finally, they agreed to just do the control panel and deadbolts on the first night and reschedule the rest to another day. It worked out, but they left our house at 10:15pm and went to another home to do yet another install. So, be prepared to discuss scheduling as you go.

When looking for a new alarm system and the best technology out there Vivint stands out above the others. From signing up to the installation of our family's new home security system everyone was very professional, knowledgeable, and friendly to accommodate the needs and safety of our family.

My Vivint sales representative was amazing. He was exceptionally knowledgeable about his products and services! I would definitely recommend this service. My technician was equally as knowledgeable. Both extremely friendly and answered all of our questions! This was by far the best experience that we've had from a alarm service company. I'm looking for to using our new system.

They took the time and helped us. Respectful and friendly and I would recommend a friend and family. They worked as a team and helped each other. Keep up the good work. Tive stars and the person that stayed and went over everything with me did a good job.

The technician was extremely professional and knowledgeable! I heard from other reviews online that this was the case but didn’t take it as literal as I experienced first hand! We love the system and have faith that it will protect our family. Not to mention the automation that runs on the platform; only an added bonus!

Derrick did a great job installing the system and explained everything. He also answered all of the questions I had. I asked him everything I could think of. And he was very polite. I hope I find someone that is interested in an alarm system so I can refer them to Derrick.

Jason, We very much appreciate the time and thoughtfulness you have given us. My wife and I sensed your passion to want to make this an exceptional experience and you definitely delivered.

I am happy to leave a positive review for my Vivint home technician, Ben. He did an excellent job answering all my questions, and providing solutions to my needs with a high degree of competence. He made sure I understood how the system works before concluding the job.

Vivint was very prompt with scheduling an appointment on short notice. Jackson, the service installer, was very courteous and knowledgeable of the system. He took extra time to explain the digital application and installed it on my phone. I would definitely recommend Vivint to others. Excellent service!!

Wonderful technician. Explained step by step how my equipment works. Was thorough in describing all the new technology. I understand every thing so much better now and even with my 100 lb German Shepherd.. I do believe I will sleep better from here on out.

Yes shanna was excellent, detail oriented, quick, professional. I give her 3,000 stars if I could. I love the fact she a people person and loves what she do. I would like you know I feel safe in my home. She went the extra mile for me. Thank you so much for being patient with us and taking your time to make sure everything was well done.

Installer was very prompt, friendly, professional, efficient, and polite. I am very pleased with the time it took to install the equipment and any questions I had were thoroughly answered. Looking forward to using my security system! I will definitely recommend to my friends & family! Thank you!

Great customer service. Joe was pleasant and professional. He got the alarm up and running. Much thanks! He walked me thru everything explaining how it all works. Definitely would recommend Vivint and to ask for Joe. We are so happy we decided to activate the alarm system.

Technician was very knowledgeable and helpful. He arrived on time, Quickly installed equipment and explained everything thoroughly. I would highly recommend to anyone looking for a quality home security system that’s easy to work. Vivint is the best out there by far.

Charles made the activation process easy and he was very efficient. He made sure to thoroughly train me on the system and ensured I was comfortable using the screen and the app. He was mindful of Covid 19 etiquettes and was very kind. I highly recommend Vivint due to their simplicity and outstanding customer service.

They were in and out in about 2 hours for the complete installation and walkthrough of the system. Very professional and efficient in their work. We were especially impressed by the fact that they asked for a broom so they could clean up shavings and pieces from any holes drilled. Our house is brand new and doesn’t have internet yet, so the fact that we can have a home security system of this caliber without it is awesome. They forgot that a specialist has to do the smoke detectors in Texas, so they have a return appointment scheduled for later this week. Overall very positive experience.

Thanks to Matt my experience was great! Quick and fast! And good price!!! I am very excited about the service and I hope it works out great which I know it will. I’m looking to refer ppl to have this service. Keeping your home safe is so important. I’m in an apartment and I feel better having it now.

Shene and Colby did a great job installing my whole system. They gave me really good information, taught me how to use it, were quick and efficient, and very thorough. They had difficulty locating a wire and did not give up until they found it. Friendly and helpful guys. I’m just getting used to the system but I like what I see so far

Everything was awesome and good. Customer service was great and the installments went well. As of now I do like my cameras and I also like my security system that has been provided. I would like to say that everything is fantastic and good. Thanks.

I was very pleased with the experience. Questions and concern immediately addressed. It was a very pleasant encounter. I can't wait for installation. I will feel so secure with this system. I just hated I couldn't have two doorbell cameras. That would been great especially while running a business from home.

Simple, fast install. So far, very pleased with my decision to activate the service. Great communication from the moment appointment was booked. Equipment is great and has much to offer. I have peace of mind know my family and home have an added layer of protection.

Service was quick. He did an awesome job. Communicated along the way. Kept me informed of everything he did. Installation is seamless with the extra holes drilled. No mess. Thanks a lot. I would recommend to any of my family.

Vivint,

We got it installed last night and the technician was an awesome guy. Very polite and very efficient in what he does. He finished installing everything and went to close his work order and could not so we called and was told we did not have the finance application. That it was lost or missing so we spent about an hour and half on the phone with them dealing with that and had to redo the whole process and it took till 1130 at night in doing so. So I would say this was a very bad first impression of Vivint so far.

Great service and setup. The technician and sales team were pleasant to work with and very knowledgeable. Equipment seems to be well built and the technology more robust than our last system. We hope it is reliable for years to come.

My overall experience was positive with Vivint. My initial appointment was a no show but the field manager insured my next appointment was successful. The. Installer was fast, knowledgeable and provided thorough training of the system. I would recommend to those looking for an effective and dependable security system.

It started with the sales rep team. Friendly and knowledgeable. After being sold on joining the Vivint family the install team arrived. Equally friendly, professional and knowledgeable installed the equipment agreed soon. They went above and beyond to make the experience great. I'm very happy to be a part of the Vivint family.

Installer did a wonderful job. Highly impressed. System is user friendly and very effective. I would certainly recommend this system to a friend. I was also happy with the manner the sales person approached me and explained the characteristics and features of this home security system. Good job!

Great job and was very professional, thorough, and courteous. Explained and demonstrated to me how to operate the system. I am very pleased with the installation of my new security system. I would not hesitate to recommend this service to my friends.

Jimmy was thorough, personable, & professional. He walked through the information I asked for in a clear and concise manner. I’m trusting that the monitoring & equipment will work with the same efficiency. I would not hesitate to refer friends and family to Vivint.

Very happy with their security system! They were very fast also the guy help me made sure he went over everything with me and made sure where I wanted my cameras to be placed... Super awesome job! Thank you very much!

The technician was very clear and understanding with letting me know about the product that I was having installed. He went through all the paperwork and signatures with me then after he installed the camera, he gave me a walk-through with it. Very impressed with his work.

Fast service! The installer was very professional and polite. Explained everything, took his time with me and made sure I was secure in how to operate! You don’t find that kind of customer service anymore! Will recommend Vivint to everyone! A+A+

Hello good afternoon! I really wanted to commend Nicolas, and I am not sure that I did. We have GREAT service from Nicolas last November and wanted to affirm what a great help he was! And hopefully, you will amplify our commendation to the maximum of your culture. Our review quite simply is: on a scale of 1 to 10, Nicolas is a 42! Please let Nicolas know how much we appreciate him. Many thanks, William **

Brian was polite, neat, patient, very informative, made sure that we understood how to use the system. He was pleasant at all time. I would recommend him always. Very knowledgeable. He really enjoys this job! He made sure you were comfortable with handling the service.

The technician was friendly, approachable, and knowledgeable. He arrived within the accurate time frame and thoroughly explained how to use the system. He even let me add on additional security measurements, I hadn’t previously requested based on his perception of the layout of the home. He even swapped out the thermostat I selected to save me money AND have it be compatible with the system I selected.

Best equipment, fair pricing, but our Installer was efficient, cordial, clean and professional. Top notch! By the way, the latest camera picks up audio from across the street. Insanely good! It’s a great feeling to extra secure in your own home.

My tech was on time and very professional, he was very patient with and kindly answered all my questions. We had to call customer service about some billing questions and they were exceptional as well. I have no problems recommending this company to anyone as they have really come through for me.

System doesn’t work, tech doesn’t understand the problem, I need someone who can fix it. Can’t operate the system or find the problem. Doors are offline, repeater the many connected, tells me that’s a different department, I have two main units and he doesn’t know why. I asked for a tech to come to my house and that was denied. I need help to fix or you can come get it off my porch.

The technician was amazing and very friendly. We really appreciate his friendliness and professional demeanor. From beginning of job to the end, he explained what he was doing. He trained us on using the products. I just can’t say enough good things about him.

DJ was our tech and he was incredible! He was patient and super knowledgeable. He made this process easy to understand even for us non tech-Savvy people. So far Vivint is crazy user friendly and I’m excited about having easy access to our cameras and not having to re-charge them.

Install was very professional and done fairly quickly. Everything was explained very well and showed me how to work everything. My sales person was very helpful also and explained options and features very well. Tech also left with cleaning everything up and boxes stacked neatly out of the way.

Our Tech was great! He took time to go through everything with us. He was very professional and knowledgeable. He answered every question and showed us how to use the app and our panel. He made sure everything worked. And that we were comfortable before he left.

I really enjoyed the customer service and I will be trying y'all equipment in 3 to 5 days. I'm hoping y'all product is just as good as y'all customer service that means I won't have any problems because that was excellent.

My technicians Rick and Spencer were absolutely wonderful. They were very knowledgeable, extremely informative, and personable. They had a great sense of humor and they were very focused on doing the job. When the job was done they gave me the best training on the system. They were patient and extremely professional. Good job Rick and Spencer!

Lester And Cindy provided excellent sales service and the installer Jason ** was extremely knowledgeable and experienced. He was very efficient and made sure that everything worked and confirmed that I had a full understanding of how it all works. Because of each of them, I will always trust Vivint with my home protection and care.

System doesn't work. Phone app won't load. Disappointed in the installation process. The deadbolt locks but doesn't unlock. Can't load the app from the links as the password was never able to be instituted. Very disappointed. Why would this be a situation to deal with.

Good system love the app and service seems great. The tech was friendly and very helpful with my questions. The front doorbell is awesome and the back camera really does keep the house slot more secure when my girls are here alone.

Adam & Oliver were pleasant. Very clear, patient in explaining everything we need to know. Neat workmanship on installation. Conveniently scheduled, well located the control panel. Good features for choices of things that doorbell sensor can do. Didn't take up much of our time.

Our technician, Roden was very informative and personable. He was able to install our security system and answer all of questions that we had. It did take a while for our doorbell camera to work, but Roden took his time to figure out what was wrong and switched it out for a new one and it worked. I would definitely recommend him and Vivint to a friend.

Thought salesman said my Brinks had been bought out. Now I think I have a much better product. When we use it more I think we will like it even more. My 88 year old husband who is prone to be forgetful worked it by himself the very first day. If the total monthly payment is 60.00 we will be very happy! We have yet to decipher all the paperwork but will get to it.

Changed my home security system from ADT to Vivint and experienced immediately satisfaction with my decision to change. The technical skills and quality of the service exceeded my expectations. Would highly recommend Vivint to everyone. The quality of the system and the ancillary devices far exceeded the functionality of the services and devices provided by ADT. More importantly, the cost of the monthly fee was lower than the yearly increasing cost of ADT.

The installer Sean who's awesome he went beyond Call of Duty. I really like the system and being non tech-savvy he really made it easy for me. He's a big asset to your company. He showed up on time. He was very professional and very respectful.

Josh was extremely knowledgable and friendly. We felt very comfortable switching to Vivint as he explained everything before and after the installation. We are very happy with the new security system that Josh installed and with our experience with Vivint so far has been efficient and pleasant.

The technician was very professional and explained everything. He cleaned his tools and showed my husband and myself how to use the system. He was also prompt when coming to appointment. The system will help give my family peace of mind. We will definitely refer Vivint alarm.

Jerry was great explaining all the Vivint features. He did not pressure us to buy and was patient answering all questions and making us convinced with the product. I look forward to Vivint’s security system protecting our home for years.

I was unhappy with the monitoring company I had been using for years, once the sales been Blake came to my door and showed me the offering from Vivint and what it offers for my safety and a peace of mind when I am away from my home I decided to have them install their system into my home. The technicians were very friendly and make sure I understood how everything worked. I am very happy with the choice I made for security for my home.

Friendly customer service, not pushy and listen to our needs. Didn't push extra equipment on us that we didn't want. Installer was here when they said he would be and was done installing pretty quick. Cleaned up his mess as he went and didn't leave it on the floor. Very pleased so far!

The sales rep was very friendly, knowledgeable and made me feel at ease with my concerns and questions. The technicians, although new, were very professional and attentive as well as punctual. The system has been great so far and I would definitely recommend it to family and friends.

The installer was very professional, he explained everything he was doing and all our options. Showed us how to work the system. I appreciate all he did for us. It is very helpful for us in learning a new system.

Yes I have already been talking to a few of my friends about this new system that I have installed in my house. I really like it and I think it's a good deal for people to get and I also plan on telling as many people as possible. A few of my friends I will be showing this to them so they can see or idea of what I'm talking about as well.

They were clear with everything and were very thorough about the products and services. They were respectful. They did what they said they would do. The equipment was as they had said. They helped set everything up on my phone.

Vivint has been a great experience. Their system are built with advance technology that supports smart home experience. They offer an environment where you can monitor all smart devices thermostat, Alexa, etc. The display panel is functional you can see video from every camera.

They are so professional, nice and know their stuff. They deserve A+++++. They knew where everything went. Cleaned up at the end.. I Loved their company. Thanks guys. I will def spread the word about the company and great people.

Tyler was amazing with us, he talked us through everything and did the installation in a timely manner. He was very kind throughout the entire process and taught us how to use the pad, the app and we had no issues whatsoever.

The caller was great and gave me all the info. Davis ** was very professional and efficient and did install very timely. He explained everything to me and set it all up so that I understood how to operate the system.

My installers were awesome, very helpful and friendly!! They made sure I knew exactly what to do, how to do it and when to do it! The install time was less than I expected. They came at the time I asked them to.

I would tell my friends this is good way to protect their family members as well as their property. This system helps not only to protect you but also to help you to save money from your homeowner insurance. It is amazing!

When I was deciding on to use the security system my sales rep did a great job on explaining everything to me. When I had received my package he had notified me to see how Things were going. So far everything has been perfect.

Perfect service, absolutely not complain, very professional. Thanks, the technician was on time. Really nice guy, he show me step by step how can I handle my new security system and now I’m happy and safe in my home. Thanks.

On the day of 03/13/2021 Andrew ** came and did my instillation. Andrew was very friendly, and amazingly helpful. He answered all questions I had to the best of his knowledge. Andrew kept his mask on the entire time and still practiced social distancing. He did an awesome job with making sure his job was 110% complete and perfect before he left.

Installation tech was very friendly and went over how the system works. System seems very user friendly. My daughter has the Vivint system and in the Vivint app I am able to toggle between her system and mine, I love that feature.

Diego is very knowledgeable about the system. He was very patience with me. Diego is very polite. He was willing to review the system with me as many times as I needed to feel comfortable with it. I’m very thankful.

This is a fantastic service. It makes me feel safer. I can keep an eye on my property even while I am away from the home. I would recommend this service to anyone who wants to have peace of mind knowing their home is protected.

After a disappointing experience with our previous security/alarm system, we decided to give Vivint a try as they are also our Solar provider. Tristan, from Vivint, came out and installed our new system. He was professional and courteous and was very helpful in making sure we understood the system and answering all of our questions. The Vivint system works great and has surpassed our expectations for functionality and services.

Both technician and sales rep. Were extremely friendly and professional. They made adding security to our home quick and effortless. I would definitely recommend purchasing this as your security system. And it was easy to customize the package to include what we wanted.

This was a great experience, I’m very happy the way I was treated by my salesman, he made me feel very comfortable & explained everything very well, & the person that did the installation was kind,& very good at his job, I’m very satisfied & happy that I joined Vivint for my Alarm.com????

Door lock. Two cameras, two door lock. Split my door. He split one of my door hinges and took off the metal clips that hole that go on the door and left bare wood on both doors bare wood. I like the system but it could’ve been done better lot.

The installation person was very professional, polite, and friendly! I watched him throughout most of the installation process and he was very quick and thorough. He explained everything to me regarding how the system operates both at the main control pad and on the app on my smartphone. Again, thank you very much Vivint!

Took between 2 - 3 hours for simple installation. Techs were very polite, but didn't seem to have much expertise. They had to keep calling supervisor for more instructions. I would rate their service about a C- to a D+.

From the sales rep to the installer everyone was so friendly and let us know every little detail on what we was getting even down to the little details as where to put everything! Great customer service. I would highly recommend!!!

Scheduling mix ups were a pain. They had to reschedule me a couple times due to their mix ups. But the technician was great. Installation and explanation of the system was great. I love the app and so far I love the system.

Fernando is awesome and helped us get set up with everything we needed! He’s a great asset to your Vivint team! Thank you! We know if we ever need anything we can count on Vivint and Fernando. Thank you so much!

Very good. I would recommend my tech to any and everyone. He was very understanding and a very good teacher. He made it very easy for me to understand my smart home new features. I'm ready to be able to start enjoying it.

Jeff and the trainee did a great job with the install and explaining everything I recommended a friend to Jeff. Great job Vivint. Jeff and trainee respected the house and everything inside my home. They provided added value service.

Our experience with Vivint has been great. The products and services are wonderful quality and the price is definitely worth the security that the system provides. Our installation with Smart Home Pro Caleb went great. He installed 12 sensors, a doorbell cam, panel, outdoor cam, motion sensor, and glass break sensor in a very timely manner and very efficiently. He was very friendly and personable. Great Customer Service and Products!

Great. 10 stars. Will recommend to others. May think about naming my first born son Vivint. But that may be too over the top. May think about naming my next pet Vivint though. Will think very very much about that.

Downloaded the app but can't get into it, because it's asking me for a password and won't send a link to set one. My home is not armed as of yet and have no clue what to do next without access to the app.

I got my security service, smoke detector, cameras, and much more all with one company now! The service was fast and professional. My sales representative Nathan and technician Toy was absolutely the best! I would definitely recommend this provider to anyone that need home or office security!

At first it seemed almost impossible to get this set up, I work out of town, but when Tyler came and got us set up, I was completely blown away by everything it can do! I've been really pleased with the system so far!