Vivint Reviews

The salesman DALLAS, was very down to earth? Did one hell of a job comparing what I currently have and what I could possibly have. He was patient and answered every question that my wife and I had. Hands down, Great sales experience with him. As for Nathan the Tech, young and knowledgeable, knows what need to be done and did a great job explaining how everything works and did an even better job installing everything!

Having trouble logging to Vivint using my password online however, I can log onto Vivint using my password on my phone. I am waiting for ITT to call me, I have things to do. I don’t need a headache, I need smooth sailing.

So impressed with all facets of the Vivint team! From Ryan our salesperson to Eli who did the install. Everyone was professional and efficient with their service to us and our home. Already started recommending Vivint to friends and family!

Experience was good once I understood that the onboarding was just to set system up. Had to ask for help on what equipment I had and how to use/access it. Felt that onboarding should include overall instructions on what equipment and features were available and how to access it.

Overall satisfied with the experience - was disappointed with the process leading up to consult and installation. Sales Rep advised consult and install was scheduled for a specific day and time and that was not the case. Spent the entire day waiting for an appointment that was never scheduled. Still have not heard from sales rep on what happened. Had to contact Vivint customer service to resolve. Tech who installed was fantastic and excited about equipment.

The guys who came were very helpful and professional. Would definitely recommend them to other people. They came in, did a great job, explained everything very good, took their time to explain everything to me about the system. He had a helper that was also very respectful and seemed like a good young man.

The installation was a positive experience. Professional and personable worker with patience when asked a lot of questions. All were answered with kindness. All equipment and apps were explained, and how to use it, was even shown more than once. So far five star service.

Daniel did a great job installing my equipment and explaining the system to us as well. I would definitely recommend not only Vivint, but also Daniel to do the install. The system works flawlessly and we are super pleased with the service.

Devonne was great from the start. She talked me through everything before she did it. She was flexible and helped me find the right combination of devices for my needs. She spent four hours at the house to make sure everything was working and I understood the system. I highly recommend Devonne for any future service needs!

The tech called before he came and was there within the time he said. He installed our system and went over it with me and made sure I understood it. He went over what else I could purchase. He was very polite.

He called with ETA and arrived promptly. The installer was very courteous to my wife and I throughout the process. He took his time explaining all the features of the security system. He answered our questions in a very easy to understand manner.

Cameras were installed and everything was explained to a T! This has been the easiest possible process for me ever! So simple to use I can teach my mom and she won’t have a problem! The fact that my kids can also use it because it’s so clear and easy is amazing! Thank you again for all your help I will definitely recommend your services!

Came early, but called to advise of that option prior, so that was great. Swift, informative and got everything deftly handled. Dennis did a great job and was a pleasure to work with. Answered all my questions and went above and beyond explaining things to me.

I am extremely happy with install. There were 3 negatives that had nothing to do with the install. First is I will have to purchase a new thermostat to work with new system. Second is they don’t have support for the MyQ garage door opener. Third is they do not have any kind of smart switches for lighting that is supported. These are all downsides compared to my previous system. They do have really good cameras and features. Just the 3 downsides really retracts. I am getting a new thermostat installed to where I can control it from the app. They say the MyQ is coming soon. According to the install person they are working on smart switches. Once this is all done it will return my house to being a smart house. I also would like to incorporate my Alexa in this but have not gotten to that yet. Overall good system just lacking some features that my old system had.

Ethan the sales rep and Zac the installer were both friendly and knowledgeable of their product. The install was quick and relatively professional. He accidentally broke the electrical plug cover when tightening it down. He offer to replace it but it was late.

Sales rep was very informative not rushed. Answered all our questions. Explained everything in detail. Made sure we understood and were satisfied. He was very personable and friendly. Wanted to make sure we understood how everything worked. And had all the components to keep us safe and fit our needs.

Very happy with my new set of cameras. The door lock is very convenient. Sales guy and tech both very professional. I would recommend to anyone. I feel very safe now being able to see all sides of my house.

Top rated customer service! The Vivint rep/tech that came into my home to introduce me to the service was 1. Nice 2. Knowledgeable 3. Answers all of my questions basically before I even asked. Multiple installer that were all knowledgeable and answered my questions.

Spend time to troubleshoot the problem and stay past their time off. Very knowledgeable for the product and find the customer needs. He explain how to use the system and the warranty of the product. Will recommend to friends and families.

My wife and I are very pleased with the system. It was an upgrade over our old system that was a doorbell camera but not an actual security system. We were also very pleased with our sales rep Corbin, who really took his time to explain the system and what our options were, he was not pushy trying to sell us any more than we needed and that was greatly appreciated. Our technician Hannah was also extremely professional while installing the system, and was very easy to get along with. Overall we would highly recommend this company and this team.

Install was a joke. Four installers were at my house till 1:00 am. Felt very rushed. Didn’t have all the equipment so they have to come back anyway. Got very basic operating instructions. Poor driveway camera placement. They offered to move it but then I would have a hole left in my house where the current location is. Felt like too many apps to download to get everything to work together.

Fast and friendly service. Both the tech and the salesman were knowledgeable, and accommodating. I’ve yet to fully explore the system, or the app, but the UI seemed easy enough from the brief time I’ve spent with it. I like that look of all the equipment, as every item looks slick. So far, my only concern is how the cameras light up, but I see how it helps deter, which is the purpose of cameras.

The product is actually good product. The service is actually friendly. The technician is actually professional. Vivint actually explains everything to you step by step. *Logan is a great technician and he provides very Professional and friendly service. He installed everything properly and did a phenomenal job explaining to us step by step how everything works.10/10. *Rocwell is also friendly and informative and did a great job answering all of our questions along the way.10/10

I thought Dawson was very mature and I liked him. I liked the tech person also. I’m a little concerned with this loan business. I was tired after work as I am most days getting up at 4 am and getting done some days at 7 pm. Anyway, I did not read through all the things and I just hope I’m not involved with an ongoing 20% interest thing and I am not used to paying 70 plus a month for security that I hardly turn on. The extra safety features makes me feel safer. The camera doorbell and the feature that allows me to shut off the system telling them I am in trouble. Those are priceless.

Excellent customer service. Very friendly, respectful and knowledgeable. Sales representative did an excellent job on knowing the equipment, installation and everything that the service would provide. Installation technician was very courteous, knowledgeable, respectful and friendly. They ensured that we as customers knew exactly how to use the services provided to us. Excellent job!

Installer did a great job and explained how to use the system. Answered all our questions. He made sure clean up any mess that was left behind after drilling into the doors. Was very respectful and nice. I will definitely be recommending Vivint to my family and friends for their next security service.

The salesman Robert and the installer Bryson were great. The setup was smooth and the explanation was simple and easy to follow. We are very satisfied with the program, the people, and the efficiency. We would recommend this service to others.

Vivint installer (Max) was very professional, courteous and a pleasure to have in our home. Made sure we understood our new security system before leaving. Brandon made sure we understood the items we needed and did not pressure us to get more than we needed.

The whole process was clearly explained and executed in a matter of hours from sale to a complete installation. Very impressed. I would highly recommend the services provided. Parker and Nathaniel delivered what was sold.

My sales rep, Max, and Installation Tech, Nathan, were amazing! I look forward to taking advantage of this product! Installation was done the same day and our sales rep even stopped by after installation was done to make sure we were satisfied.

Both professional and courteous. Answered all questions. Demonstrated all functions and completed installation in reasonable amount of time. Salesman laid out system and it’s benefits and used soft sale techniques which were appreciated. The whole experience went well and that is all I have to say.

They came out right after to install the cameras! Got everything done so quick! They removed the old system of cameras we had with no damage and left there for pickup. Walked me through how to use everything and answered all the questions I had. Would 100% recommend to friends and family!!

Jonathan was very informative and accommodating. He went step by step over what he will be doing and then showed us all how to properly log in and manage everything. Very respectful and it didn’t take him long at all to get it all done and set up.

Truly blessed to have such nice young men help me and my family feel safe in our home. Couldn’t have asked for nicer more friendly people to work with!!! Thank you you guys again, and can’t wait until we can set up the rest. (:

Great experience. I plan on recommending to my friends. Both rep and technician were very professional. They made my experience clear and were able to answer all questions. Knowing I have this is very pleasing because I feel safe and know my family will be safe as well.

Everything went well I appreciate all the hard work to keep my home safe! I will now be able to see who comes and goes and me and my family will be alert in case if anything happens thanks to Vivint!

I purchased my first home and I knew I needed some good security around my home. I deal with customers daily at my job at their homes and asked them. So this a good choice. Sales guy Mitch was great and patient. My install with Mrs. ** was very great and helpful. Thank you.

The team communicated about their status and updated arrival time efficiently so I could plan my activities. They were quick and friendly and within a short time the system was up and ready and various pieces and the app explained. I like the system as it is easy to navigate and take action but my experience is only a few hours old! Thank you Vivint Smart Home pro team for a great job!

Great technician attitude, very helpful answering questions, very helpful recommending other gadgets, and love the system, love the camera recording that is unlimited compared to my other service that was 1000 clips per month. Images on camera are very clear and equipments looks is wonderful. Nice screen on main console, I’m very excited and satisfied.

Zach was awesome. From the beginning of the experience to the end, it was 5 stars. Zach’s knowledge of the equipment and ability to explain to my wife and I was very helpful. I am very thankful for Vivint be recommended and Zach as well! Will recommend to anyone!

Overall very pleased with the system. I was able to get same day installation and it only took 2 hours to set up. My only issue is that the Google Nest thermostat is unable to connect to the Vivint control panel. They said with an eventual app update that issue should be resolved, but for now I have to use two separate apps to control the thermostat and Vivint system individually.

The Vivint team was extremely helpful and professional. The installation was quick and painless. I am very happy and satisfied with their demeanor and presentation. Left area very clean and sales rep was on point to follow up to confirm I was ok with final purchase. Overall very satisfied and happy customer.

While I okay with the sale side of it, the installation was a little different. The installer did not install the way it discussed with sales. Additionally, the installer did not clean up after himself, I'm still finding plastic wire covering all over my house and yard. Then the first installer decided to take his own liberties and make changes to the installation. I had to have someone else come back and perilously install certain things. I was told that system would interact with the MyQ garage door system and it would be on the app. However to this day, they are still different apps. All of the doors have the new locks on them, great, and they work great, but now the door handle and the dead bolt locks are two different keys. When I asked about them rekeying the door handles to be the same as the lock, they said they could not do that, I am relatively certain that this can be done. Cameras were supposed to be installed under the eaves, but were installed outside of them.

Our technician Derek was extremely professional despite all our mess from recently moving in. We had kids running around and Derek was very respectful and approachable from the get go. I’d recommend Vivint’s services and Derek’s service to everyone and anyone.

Wow.! There are so many Good Things I can say about Mr. Michael **! He was Courteous, Polite, Friendly and very patient as I asked various questions before I confirmed any equipment being installed. His professional, mannerism and friendliness made me want to refer the Whole World because I know They would be in Good Hands! Very pleased with this Vivint Experience and happy to be a part of this family! What an Awesome Experience. If All of Your Workers are like Him...There is no reason Vivint should go out of business. A Very Happy Customer!

The installation went fast and easy. Styles the representative/salesperson is very knowledgeable. Ben the man with the great personality was fast and smooth. We hope we will be satisfied with the system during our 30 day trial. I like all the different qualities of the system, and some that are much needed.

Joey was awesome at explaining all the details and finding the best products for our home. He walked us through the entire system and explained in detail how it worked on our phone and on the pad. We are so glad we got this installed.

Definitely very happy with the service. Very thankful that we had Greg come help us get started and signed up. He was very helpful with going through the promotion going on right now and what items we were able to get.

Dawson the salesman and Eli the technician who installed the system were both very professional and friendly. They both had a great knowledge base of the product and explained it well. We hope to be happy with our new system. We like how easy it is to use on our phones as well.

He was very professional from the phone call letting me know he was on his way, to the very end! Very thorough in letting me know what he was installing, going over what my monthly bill would be, recommendations and how the system worked.

Technician was friendly and knowledgeable. His work was very clean. The only reason it’s not five stars and it’s four is not because of the professionalism of the technician but just missing the doorbell camera. Me and my wife were super excited to have it but there seems to be a shortage issue. Other than that great technician and great product thus far.

The representative was very kind and courteous. Very informative. The product was just what I was looking for.. I'm very pleased. The installer was also courteous and answered all of my questions. Thank you for how quick the product was installed. C.W.

Great service, sales person explained really good, went to the process and real easy to understand, the technician explain the work and told me every single step to set up the alarm and how to work the camera, plus they bought the contract from my previous alarm.

Justin, our Vivint tech, was very knowledgeable, respectful and a master of his craft! All around great guy. His suggestions were great and so were his instructions on how to use the system. Not only is Justin a 5 star tech, he is also a wonderful mentor to his colleagues. I got to see that yesterday. He went over next door to check in and help the other Vivint tech. What a valuable asset to your company Justin is!

Sharita came with best possible deal for me and worked with me. She is really good in what she does and then an hour later install team came and Manny is awesome in everything. He was working till about 1am, went through with me on everything and finished all install. Great piece of customer service. Kudos to Vivint!!!

Instead of using the position of the existing camera in the back yard, the technicians chose to drill a new without consulting with me first. I was told after the fact. Leaving the holes from existing camera open to weather damage. And damaging the inside dry wall, drilling a hole bigger than was was needed and Leaving excess wire untacked.

The chat agent Ana G was helpful and courteous but it would have been helpful to be able to speak with a live agent, now I have to wait till Monday to find out answers to my questions. Most companies have customers agents that work on weekends.

It has only been one day, but so far the system is very good. We went from the Ring security system to Vivint and it seems to be more technologically advanced and very user friendly. All devices are sleek and professional looking.

Reps were very knowledgeable and helpful throughout the whole process. The setup process from signing the forms to the technician coming to install the equipment was very smooth. They walked me through the whole process to make sure I understood everything that was going on.

Need to teach your sales reps what no solicitation means it just so happens I have been talking about security to it ended up being a win win. Otherwise I would of been passed. They didn't follow my no solicitation sign

My experience Vivint was excellent. Trevor, salesman, and Hunter, the technician were excellent. Their professionalism and respect for our home especially when installing the product was observed. Great experience, hoping that customer service will also be a great experience if I have a problem with the our system.

Our installer Jasmine ** was the best. Very knowledgeable and worked quickly and explained everything in detail to us. We are impressed with how to link all the different items up with the Vivint app. It is nice to be able to do everything with our front door, thermostats and have security while we are not there too.

Service has installed the Camera and the Alarm technician does nicely job and very clean jobs. Everything goes well with the service well explained with screen windows panels. Thanks for been on time and getting the jobs done right. If I know anyone needs this service, I will recommend it for you. Thanks again.

I’ve never had a tech call or text me to get a preview of my problems before their visit. I bought a home that already had Vivint installed and they customized all of the equipment to our liking. Superb service.

Marissa was very efficient and respectful. She explained the process and how much time it would take. She also explained how to use the equipment as well as the app. She did a great job and I wish that all my interactions could be as easy as this.

Our experience with the service we experienced was above and beyond than what we expected. Mike was very professional, thorough, and knowledgeable. He took the time to explain things, was very patient…did not feel rushed. Very satisfied with the service we received.

I had an appointment to set up my system today and I can say that Alex did help get me started by communicating through text, there were issues with the pin setup and when I asked why there was an issue, his response was… “That happens sometimes”, seems to be working though, but he never walked through the system with me and I have devices, one of which is the front door lock that isn’t working properly! I tried to troubleshoot it with all the online tools and still could not fix the issue. I called the 800 for help and the lady on the phone had me going through all the things I already did and I could hardly understand what she was saying, heavy accent and the conversation became very frustrating.

I had a nice experience with the sales person and installer.. Both were kind and respectful and very professional. I was not planning on purchasing a system through your company, but due to the professionalism I was convinced in my mind..

I was skeptical in the beginning because I didn’t know what to expect. I used to ADT. It was pretty bad so I give a try to Vivint. Kris give a call. We talk about Vivint who I will work. I love the fact he explained everything about the system. I the most important for my is my kids' safety so Kris let me know that vivint system doesn’t base on the wifi and at that moment that was a totally yes for me so appreciate all the information that he provided about vivint. I’m so excited about receiving my new system.

I was very pleased with my experience having the system explained and then installed. He took my old system down and explained how the new system worked. He was friendly yet professional. He was not pushy in his approach as many sales people are. I was extremely satisfied with the entire experience.

The installer Larry was very knowledgeable, courteous, and professional. He was able to answer all my questions, instructed me on how to use the new equipment, and eased my concerns. His installation of the new hub was perfection. While speaking with the customer service agent. She was very helpful and courteous. I am pleased with the new equipment.

From the walk through to the installation everything went great! Already love the service. Highly recommend to anyone in need of security services and even if you already have what you believe is a good service. Changing from ADT to Vivint was a great choice.

My Agent was really good. My installer was superb. I feel much safer now that I have all the cameras, protections and even the smoke detector and thermostat with door keypad is super cool. Everything is official now that it’s all set up and ready. I kept their phone numbers to refer friends and family.

Was very professional and kind. Made sure everything was set up and working properly and that we knew how everything worked. Completed everything within a timely manner. Answered any questions I had. I had a great experience. Will defiantly recommend to friends and family.

Alex was very helpful and showed great customer service skills. We were satisfied with his promptness. He instructed me on the use of the system and repeated the process as I have hearing disability. I am glad we went with this service.

The tech was awesome, explain everything and very professional. He install everything and ask did I have any question that need to be answer. He explain the billing and different guideline regarding the setup. I would recommend this company to my friends. I enjoy this company.

Vivint provided me a great service. I was lucky enough to have a technician in my local area, and my entire house and system was wired and installed the same day of purchase. The salesperson was upfront, honest, and personable. He succeeded in ensuring all of my needs were met. The technician was very nice and installed my entire home system in a short amount of time. Post-installation, he took the time to show my wife and I how to function the system on our phones and through the awesome panel. The system fits all of our needs and provides me a heightened sense of security for me and my family. I am active duty military, so when I deploy, I can be at ease that my family is safe. I would recommend this system to anyone and everyone!!!

We were interested in a security system. We felt we got more than we needed. The technician was at our home until after 1 a.m. We had to call today 6/10/22 for an itemized list of what was purchased. We also had our credit checked and we don’t like to use that. We asked about paying out right but we were told we had 0 interest. We are not happy to see several credit checks on our credit history. We also feel 4,000 is too much for the equipment.

Got paperwork done, got a tech the same day. He was professional, had all the equipment needed to set up all the equipment for the home security system. It was fast then anything I could have ever had experienced before. I will recommend to others if they need security. l hope they don't disappoint this new customer. I really don't know how it will work out so I will now see.

I'm satisfied with my decision to go with Vivint for home security. The install process was amazing: Cesar was at my house within an hour of signing my paperwork, which was very unexpected! He was professional, friendly, efficient, and informative. I was less happy with my experience with the salesman. I believed I was getting a motion-activated spotlight on one corner of my house, and the installer informed me there is no such equipment offered by Vivint.

Can't say enough about Garrett **. He did an outstanding job, was able the handle everything that was thrown at him by an unexpected contractor that arrived at the same time of our install. He was able to answer EVERY question and really impressed our general contractor and us. Would highly recommend Garrett! Well done!

I appreciate the coverage this system provides in-person and remotely. The video and audio capabilities of this system are of high quality. The alert notifications are accurate. The settings are intuitive and only require simple upfront instructions or demonstration from tech.

Vicente was very nice from the door to door salesman to the install guy. Zane was sales rep who was very nice, ran us through everything. The install guy Austain ran us through All the service and set up details.

Just had installed last evening, so far all seems fine. We will see if there is any upcoming problems in the future. If there is any problem, I have been assured that I can call and they will be resolved.

The installers arrived on time and confirmed all the items being installed. They were very professional. They were done with the install in half the time the previous company we used took. I have already referred a neighbor. You need more people like them working for you!

We are very pleased with the alarm system that was recently installed and I would like to add that pricing was very good the installation by the technicians was great and very professional. I would surely recommend this product to friends and family members.

Very good service. Mitch and Abel did a wonderful job in the presentation and installation of all equipment. They were very understanding in the fact that I had my grandson here and he was getting into everything. I would recommend their service to my friends and family.

I have already recommended to a few friends, was very pleased, the Representative was very nice and so was the tech, they both made the transition smooth and we are happy. We also like the way to packages are set up to meet the needs of our household.

Very friendly, and definitely professional. Everything went smooth and very quick. We were satisfied. Both guys knew what they were talking about and also knew what they were doing in the process. I will ask family and friends if they are interested.

I had a horrible time last week with the alarm going off. Alarm was from last owner so I had no information. Today, customer service called and helped walk me through the set up and explained everything to the T. She was super fantastic.

Super helpful and the installer was very friendly. Made the install super quick and showed me how to use the panel and app very quickly. Overall amazing service. Would definitely recommend this product to other friends or family. Thank you again.

My technician, Alex, was professional and knowledgeable and I would recommend his services very highly! The logistics and crediting staff were also extremely accommodating, friendly and easy to work with yesterday. Alex walked me through the systems steps after the installation was complete.

We just got our Vivint security system installed this week and so far we are extremely impressed with the entire system. Very good video quality and the entire system, including the app, works so smoothly. So far no issues to report at all. The app is even very impressive and we have our Nest thermostat connected to it.

I was already looking for a camera system before I was approached. I was pleased with what I was offered and pulled the trigger because I liked that someone was able to guide me through the process to get exactly what I wanted.

Our Vivint tech was great! Very efficient, informative, and pleasant. Would definitely recommend this company and this tech to anyone seeking a smart home. I’m excited to use my smart home. Experience from the salesmen to the tech was great - Magen, Greenville, Tx

We have been thinking about this security system for a while and when my husband was home he signed us up. The sales guy was nice and knowledgeable. The installer also nice and answered my questions and walked through how to use the app and the device installed in the house.

I'm liking the whole set up but my cameras are always buffering and never really showing much. I do get notifications but that doesn't help if my cameras are always buffering and I can't see. I'm not sure about keeping them yet. We will give them some time and see if they actually STOP buffering.

Friendly guy came and quickly installed the items he had. There was a couple of things not here yet. He said they would be shipped and installed once they come in. We are still tweaking the setting and see how well it works later.

Vivint tech was hard working and knowledgeable. He made sure we knew how to operate our new equipment before he left as well. Would definitely recommend. Had never heard of this company until a few days ago but we are very satisfied with everything so far.

Happy with product, very user friendly and makes me feel safe! Installer was amazing and was efficient, friendly and showed step by step how to use it. Salesman was also very friendly and explained pricing and the product upfront. Love this alarm system!!

My service was excellent. I love my services that were provided to me. Now I know I can keep my family and house safe even if I'm not home. The alarms are loud and will get the attention of myself and my neighbors if need be.

So far we are happy with the initial installation. Looking forward to getting use to the system over the next couple days. The tech was very knowledgeable and efficient with the equipment that was installed today. The tech was helpful with all of our questions and the overview of the system.

Joshua ** was GREAT! He informed me on how to use my system from A-Z, fast installation, arrived on time and took his time and walked me through my whole package I got from Vivint. I will be referring anyone who might be looking for a security system, GUARANTEED!

I told the salesman I didn’t have time to deal with it and that I did want to make the switch. He kept telling me he was done and then went on and he scheduled the install for that moment. I’m glad to have it but I needed it another day. I had to get someone to cover my shift caring for my elderly mother because he couldn’t make an appointment with me.

Great! Quick and Easy. Tech was friendly and professional! Vivint exceeded my expectations in every way. The setup is super good. My family is very happy. Thank you Vivint. A happy customer. Thank you again!

Both technicians were really helpful. They guided me through every step. very easy to follow instructions to reactivate the system plus very friendly staff. Would really recommend Vivint services to anyone who wants excellent service and better security for their home.

Very happy with the service. They were friendly and worked in a timely manner. They also cleaned up their mess before they left. Any furniture moved was put back in place. They even speckled a drill hole they couldn’t use.

Both the reps were nice and friendly. The rep that installed the cameras and door sensors did his job. He explained how to use the devices. The only issue was the sliding door sensor was not put on correctly and I was not able to lock the back door due to the sensor being in the way. I was able to correct it but that was about the only problem.

I was sold on this with the promise that the cameras were much better than the system I was using and that it would be cheaper. Every bit of that was wrong. It costs as much as my old system with cable tv and a home phone along with it. The cameras are not any better than what I had. I cannot link all my other smart devices in, it just tells me "this feature will be coming soon". The saving grace is that when I actually pay the few thousand to get the system paid off, it will compare to the price of what I was already using.

On time, friendly, helpful, patient, amazing experience. Would recommend to friends and family. Peace of mind for my family is what I was looking for and now we have it. Thanks Vivint. We will sleep well at night and while we are away from our home we won’t worry. Cheers.

The products are great and with the lifetime warranty, if technology improves or equipment goes out, it’s replaced and upgraded free! The staff I met and worked with were great! As soon as I finished signing paperwork, there happened to be a technician in the area who was able to install everything the same day! I understand this might not happen all the time, but I was surprised by how quick their response was.

They were both súper nice and friendly! Loved the service makes Vivint look like an awesome company. Paul and David made it super easy to get everything done. I hope to have the same experience with the cameras and the service as well as I did with the excellent employees.

Excellent customer service. Was signed up with the service and installed the same day. Everything was explained in full detail and all my questions were answered. I’m happy with my service and look forward to using the equipment I purchased.

My tech Spencer went above and beyond setting up my system. And speaking of the system, it’s so effortless to learn how to control it even after the tech leaves, even though the tech did a great job at answering my questions. Very happy with the equipment and the service overall.

So far the initial install has been pleasant. Josh, my sales representative, was outstanding. He explained everything in detail and made sure we understood everything and there was zero pressure to join. He was very warm and kind and our initial installation crew were helpful in explaining the use of the new system. I’ve already begun to recommend Vivint to my associates and friends.

These guys did a great job. They respected my home, my family and me. They performed their tasks with solemn dignity. They were humble in answering my questions and patient. A problem arose with wiring, they solved the problem sufficiently quick.

Tech came. Installed with no problems. Very friendly and knowledgeable. Everything was installed exactly where I wanted. Systems is nice with no wires. Tech went over each item in my package. Explain how it works. He also went through the hub and showed the family how to use. Answered all our questions.

All of our questions were answered and support was swift. Thank you for your service and review of materials and equipment. We especially love that the sales team and technicians worked together to make a smooth transition from our old system to our new one.

My installation process was probably one of the best I’ve ever had with any service provider. The tech took time to ask me questions about where I wanted everything and didn’t move forward without consulting with me on any changes. Definitely a 10 of 10 experience.

The installer was very kind and gave all the information I needed! I felt very bad as our house had a flood so there was a lot of other workers in our house during his time installing everything. He was able to give me information on other products Vivint has which we are considering once the work is done on our house.

Vivint technician was very helpful. He helped me through all the steps and took care of my system issues. I plan on upgrading my system. I will try and request for the same Vivint technician to go to my house.

He was so helpful and walked us through everything he was doing and showed how to work it, he was super nice and very positive the entire time! Amazing service!! I will recommend him with my friends and family for sure.

The installation guys were great but communication is everything...the salesman messed up my order then they didn't have all the equipment. Then my order went from one price to a completely different one...I was outraged then they didn't know how to cut a hole in the door to install the deadbolt...it was just a mess all around.

I am Very excited and pleased with Vivint! Thank you so much to our installation tech for walking me through every step and insuring easy quick use for the whole family! We are very excited to use our new home system!

Our technician Billy was awesome. Very professional & kind & explained everything to us so we understood it completely by the time he left. Glad we chose Vivint Alarms. I highly recommend this company for all security needs. Feeling very safe now in our home while we are home & away. Thank you Billy for a great job.

Just got install done. Installer Braiden was amazing and very professional. Only issues that we had were that some things were not told to us during sales portion by Luis. We were told that it was $0 cost to install. But then told we had to pay the monitoring fees before install. We were also told the window sensors would be in the package but we’re not on work order.

Overall we love the hub system and upgraded service from our old security provider. The draw back is camera access. I have had this service for a couple days and my camera feed to door and rear camera have dropped more than a handful of times causing me to reset the system.

Jesse was great. He showed up on time. Very friendly and nice, had some fun conversations. He went over the different products that I could install. We decided what was best to add my house. He was very helpful in going over products and also explained how alarm and disalarm the system. Everything went very smoothly.

My experience with the Vivint sales and installment of my new home security system was an experience as an older gentleman have not seen in quite some time. Both the sales and install team are of the highest professional quality with a firm handshake and eye contact made this sale a real pleasure. I will gladly recommend Vivint to both friends and strangers alike.

David was an outstanding technician, very knowledgeable and friendly. Thrilled with my new security system. Would happily recommend them to anyone. David took the time to explain all the systems features and make sure I was comfortable using them. He also gave me his contact information in case I had any questions moving forward.

Tyler was very informational. He explained everything thoroughly and answered all my questions with no hesitation. Made me feel very confident to switch over from Brinks to Vivint. Our tech Audrey was awesome as well. She was quick, answered all our questions, showed us how it all worked, helped us set it up in our phones AND she was very respectful. I just switched yesterday and I'm WAY happier than I was when I got Brink in the beginning. I really appreciate the customer service and those two were phenomenal. Thanks so much!!!

My husband and I had been considering a home security system for some time. It was one of those things where “the right timing” happened. A sales rep came and explained everything thoroughly. She answered all of my questions (my questions were very big, small, ridiculous, repetitive), but she was patient and answered until I had accurate understanding. I allowed her to enter my home and see what her suggestions were. I firmly let her know that I only wanted a quote for pricing. Everything was presented professionally.

I have found so far the salesman Garrett was friendly, well informed and did his best for me to get great service. I appreciate all of the installation crew also for their dedication to the job at hand. The crew was courteous and very attentive to all that needed to be accomplished and I commend them for their knowledge.

I am very pleased to give an excellent rating review regarding customer care, professional courtesy and the installation expertise I received from all of your Vivint professionals, specifically, Thomas and Seth. Even though we ran into an unique issue with setting up my account, Seth helped work through the problems and I’m very happy to be added as a Vivint customer.

Salesman (Hoa) was courteous, knowledgeable and able to answer any questions or concerns. Installer (Nick) was very thorough, asked our preferences and did his job very well and trained us to use system. Great young man; very hard-working. My biggest concern would be using a customer’s debit card as the only payment method and asking for a SSN. Very uncomfortable doing so.

Excited to have my system, but disappointed I had to schedule a tech to come back just hours after my system was installed. Power to panel is not connected. Tech can’t get here for a couple days, so I’m stuck waiting with no functionality (and a doorbell that doesn’t work). You have three days to cancel your service if you change your mind and I won’t get to try the service during that time since it’s not working and I have to wait for a tech to come back.

Very professional and great work ethics from Trey. Recommend him for any future potential clients. All my questions were answered and I have no doubt my family and I will be a lot safer with security you all have just installed. Much appreciated from sales guy to installer to doing a awesome job to making us comfortable through all this. One more thing. Trey is an awesome worker with a great attitude. Please take care of him 'cause his work attitude was great and it’s so hard to find great employees like him. Thanks for the great services.

We dealt with Sam on the sales side and Ryan on the install and they were both great. Sam’s presentation was informative but not pushy and he really knew the products and the system. Ryan was timely, neat and respectful of the house and the family and animals. Great job fellas.

We had a fantastic experience and the service was exceptional! The level of detail was beyond what we expected and we appreciated the exceptional communication along the way as the install got accomplished. It fit our needs perfectly! We highly recommend Vivint to anyone interested in doing their security the right way.

My technician, Braiden, showed up at the time expected, clearly described what would be done during the installation, and answered every question I had with a great attitude! His work looks very professional and he took great care of my home throughout the service. He was even able to wire and install a device multiple other techs from our previous service had not been able to and made the switch to Vivint completely worth it right away. Thank you!

The first time we were contacted by Steve, the Vivint installer, was to verify the installation date and time along with a link to review prior to his arrival. The day of installation he again texted advising us of his approximate arrival time and arrived as scheduled. Steve was professional as well as knowledgeable and went about his work with quiet efficiency cleaning up along the way. When done, he helped us load the Vivint app, explained how to use it, and showed how it worked with the wall panel. Before leaving, he made sure everything was working and gave us the parts to our old system plus pieces of the new system that were not used. We were pleased and satisfied with all aspects of the installation and, as a technician, Steve’s abilities were second-to-none. The entirety of this experience reinforced the fact that our decision to choose Vivint was the right one. Thank you, Steve.

The technician that came out Johnathon was incredible. He was kind, answered all my question and really knew the system really well. His knowledge made this experience extremely pleasant and this company is extremely lucky to have someone like him working for them.

Hunter did a great job! He walked us through the system. He had a lot of patience with us and answered all of our questions. Could not have asked for a better tech representative. Great service and so far great product.

The salesman and installers were professional and answered my questions. I would change the requirement to finance the monthly billing which is ultimately added as an outstanding debt on my credit report. It should just be set up as a regular bill to pay and still is the automatic payment secured with a credit card.

I just got a new house with a prior system. My tech was very knowledgeable, personable, respectful, helpful, quick and efficient. I would 1,000/10 recommend them to anyone! Nicholas helped make my home safe and sound and helped my family feel better!

Great customer service skills! The installers were very helpful In deciding the best place to install the cameras for maximum view. They were very careful. The camera are very clear. The phone app is so easy to use. I would highly recommend Vivint.

Great customer service. The technician arrive the same day we sign up for installation, was very professional and did all he could to install the cameras and makes everything looks great! I will be using their services for my rentals and would recommending this company to all my family and friends in the future.

Your Tech. was clear as to what to do. I found her to be very knowledgeable. She is a keeper. She was on time and she explained everything to me in detail. I would recommend her to anyone. When I ask her to go through the details with me again. She did not have a problem doing so. I really thank her so much for doing that for me. I hope your other Tech. are as detailed as she is. Thank you for sending her to me.

Ray was very professional and courteous, explained how the system works. Took the time to ensure Camara angles see the entire property. Seemless install. Easy to use. Ready to use my system and relax.

I would recommend this product to my friends and family or neighbors. Very professional technician, Josh is very knowledgeable about his work. Josh cleaned his work area and he was professional. His communication was very clear. Thank you.