Vivint Reviews

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

We had such a great experience from the beginning with Qi our sales representative, to the technician John who installed our equipment. Everyone was so knowledgeable and communicated everything thoroughly. The customer service was top notch! Qi knew his stuff and was passionate about the services they provide. Our technician walked us through all the equipment and made sure we knew how to operate everything. Definitely happy with our experience!

The salesman, Brighton ** and the installer, Alec were both very well versed in the Vivint Security system. They both informed us as well as answered all of our questions. They were very courteous and explained everything we needed to know about the new security system.

Been on hold for over 1.5 hours trying to just get someone to add my already existing Vivint doorbell to the panel as a device. Been transferred 6 times and no one knows how to help. I will be canceling.

Luke was so professional and kind. He was very knowledgeable and efficient. He was so delightful in explaining the system. We love the features of the system and feel much safer now. I would recommend him to family and neighbors for their homes.

Vivint did an excellent job. Easy to schedule, great communication, on time, no overselling, great value. The installation tech, Merrell did an awesome job! He was knowledgeable, professional, and took the time to explain everything to me. He also worked efficiently and left no mess.

Our service technician Tyler was amazing! Great customer service, very knowledgeable, friendly, and extremely helpful. Tyler was very thorough and checked on us after he left to make sure we were all good. We appreciate you, Tyler! Keep up the great work and thank you very much for everything. You rock!

Saul was awesome in customer service skills. He explained everything so well! He was absolutely respectful and not pushy. I am very happy with the cameras' quality and installation! I have used Vivint for several years and they have never let me down.

The aggressive Vivint salesman who nonstop talked his way into my home after being told we were on our way out the door, made me feel manipulated, lied to, and unheard. He didn’t earn his commission so much as ignored me and my partner’s repeated requests to delay his visit. I am still considering cancelling because I feel like we were pushed to sign up on the spot and that the only way he was leaving my home was with a contract or by force.

Futhermore, the monthly bill is way too high, like $85.00 when I had previously paid ATT under $50.00. This is way more than we discussed... Vivint in my book is no bueno. I will be canceling soon. I don't care what it cost me, I just want away from this type of company!

Great installer dude was very professional and easy-going, helped answer all my questions. Very happy with install. Will be referring to my friends and family. Installer was very clean, in and out quick. Will be using in the future for newer homes.

We are very pleased with Fernando our Installation Tech! Very courteous, thorough and conscientious of our circumstances and needs. Was very patient explaining the set up and made us feel confident that we understood and felt comfortable with our security system.

While VIVINT may have good products and equipment, the credit company that they are associated with is garbage! The salesperson stated that they were going to run a "soft" pull (which there is no such thing with credit) with the company FORTIVA. My credit was pulled on June 27 to be able to sign up with VIVINT, for a credit line of $4K. June 27, as my credit was pulled, it of course lowered my score (no problem). The issues, my credit was pulled "again" on July 7 by FORTIVA? WHY? My bill is not due until August 2 and I'm not late on any payments, as this is a new contract/loan. On July 7 my credit was lowered by over 86 points!!!

Michael was friendly, honest and communicated very well!! He worked hard. Had a great team that helped him get things done quickly. He was super kind. He gave all the info needed to get us set up. We are so happy with the fun, happy, wonderful team that we had in our home. They made us feel safe right away.

Both persons were very professional. All of our question were answer. The technician took its time with everything made sure there was nothing wrong. Explain to my husband in Spanish everything he was doing. Step by step. We are so far happy with the new upgrade.

I just got the system yesterday and so far so good. I love the cameras and the updated system. I have to get used to the new front door lock and remember that I can use my key as well. I love the fact that I can disarm the alarm once I unlock the front door.

I was very pleased with the respect and professionalism of the salesman and technician. They really answer all the questions we had and the patience of showing us all step by step directions to better understand the system. They went as far as giving us their phone number in case of any trouble.

I was very impressed by the products/services I purchased but honestly, the young adults selling and installing the product are the shining stars. I have tried the DIY cameras and have had the whole house alarm systems before. Vivint combines the best of both with the ability to customize the best system and options for your home and security needs.

Jared your sales rep was amazing kind and trusting. Explain to everything out into detail. Installation followed after finalizing within 30 minutes or less. Loved it. It was your head tech cannot remember the name of insulator. The kind insulator cleaned up after himself what you don't find very often when people install. Recommended your service to others through Jared.

Adam, who sold us our Vivint, was absolutely AWESOME! I admit, I usually hate when a salesman comes to the door, but Adam was the exception. He had us hooked immediately. He was very kind, personable, and so helpful. Definitely an asset to this company! The installation was done by Jose. Excellent service! He was kind and patient with us as we must have seemed stupid learning the technology. He was knowledgeable and thorough with instructions.

First, I want to thank Wesley and Curtis who were very professional while working with me during the sales portion. I was already with ADT but they educated me on the technology, what was best for my home needs, and why Vivint was the better choice. Second, Sam and Canyon for coming in and installing all the equipment. These two guys were great. Fast and knowledgeable. They taught and walked me through the system. Thank you Vivint team!!!

Jorden, Mihir and Jade were professional, detailed and thorough. Neither Jorden or Mihir were pushy to sell service but inclined to go over all the details so we completely understood what services are included. Jade gave a tutorial how to use the equipment both on the app and the alarm itself. Leaving us assured we knew exactly what to do. Superb customer service Jorden, Mihir and Jade!

Freddy & Aaron were phenomenal, huge thanks to you guys! The information provided helped influence our decision as homeowners in a positive fashion. The level of focus & commitment during the process was top tier, 10 out of 10 if the “bosses” are reading to quantify quality!

Both the salesman and installer were very respectful and kind. They explained everything very well. I had no questions at the end. I liked and disliked that the whole process took off so fast and installation was happening same day cause we weren't ready or prepared for it. But it was a positive experience.

Your representatives were courteous and professional as they presented offer and installed equipment. The installation team made use of what equipment was already installed and left our property in good condition. The sales representative was respectful and made sure that we understood the offer.

I don’t usually talk to solicitors, but after a few minutes, realized Vivint Security System can provide the security I’m looking for at a reasonable price. The system was installed the same night and I’m impressed with how easy and convenient it is to use. I get up at night to let my dogs out and was worried about having an alarm system, but the control panel is so intuitive and easy to use. Last night I slept like a baby!

Alexi and Tyler were exceptional! I have wanted for some time to switch to Vivint. Offer to buy out my ADT contract and cost of monthly plan plus cost of equipment sold me on switch. I was able to get my doorbell camera and back garage camera.

Noah was awesome and the technician as well very friendly and knowledgeable. I’m ready loving the system to anyone that is wanting quality and support in their homes. The cameras are awesome and I love it and the quality is awesome and very awarding to your family. This is the best system by far.

Our sales rep was very friendly and even came back multiple times due to our time constraint. He was informative, friendly and personable. Our tech was fast! Got us up and running in less than 2 hours. Very knowledgeable on the system and answered all my questions. So far the system is performing how our sales rep said it would.

Overall good service; however, there was no post install cleanup. Empty equipment boxes left behind, outside debris tracked throughout the house, moved items/furnishings not put back in place, borrowed equipment (ladder) not put back etc. Additionally, no security signage was left, which was part of the security package.

The tech was speeding through the explanation. I still don't know how to fully operate my house system. I felt like it was a quick setup with no explanation of service. I’m afraid to arm house because I’m not sure of what I’m doing.

I received excellent, polite, and informative sales assistance from Hank ** (Tucson, AZ). He has been helpful throughout the entire process. Installation went well. I believe it is a company design flaw to put your installation techs in an antagonistic/competition position to your sales reps. The installation tech should not be critical of the sales associate or encourage referrals to himself for future sales, asserting that he can give better discounts than the sales rep. To be sure, our installation techs were excellent at installation and very helpful at teaching us how to use the system (as did the sales rep who had already helped us download the Vivint app). Any referrals I make for sales will be to the no-pressure sales rep I began with.

I was with ADT before I was approached today by Vivint. The rep explain the superior product (4k resolution, no lag between feed, continues recording, etc.) and asked about my experience with ADT. The whole process was rather long (57 minutes from initial meeting to him leaving) but once I agreed to move forward they had a technician at my house within 20 minutes. Install was quick (40-50 minutes) and the technician walked me through my new system. Overall, I’m satisfied with the care, products, and price.

I have had cameras go "Off-Line". I set alarm away &, when I returned home, my alarm system had already been shut OFF. Now, my inside camera alarms regularly & none of my cameras are recording at all. I feel like I am being imprisoned instead of being guarded by your security system!!!

I just want to say thank you for all your help and Mr ** actually explain everything that was going on and it's working really well. I will tell my friends about you guys. Thank you. It's a lot cheaper than Xfinity and the mic is very clear. I can see clearly. Everything's working. Thank you and I hope you have a blessed day.

Everyone was helpful and friendly. Super fast install! The process Was easy to understand and very helpful. I feel more secure in my home. The system was up and running in no time. That is really all I have to say, as I am very pleased with the company and the service.

Guzman, Hunter and Scouter were AMAZING! Very informative and POLITE! I love their personalities, I definitely didn’t feel like there were strangers in my house. Overall I am simply satisfied! Not only did I receive superb customer service, they also supported my small business by purchasing candles! Best ever!!!

From salesman (Cole) to installer, experience was great. Feel much safer now. Very knowledgeable and clean. Very happy to get away from Alder and their inferior service and outdated soft and hardware. Like having peace of mind my entire property is under surveillance.

I want to let you guys know that the tech was amazing, he walked me through everything and was very helpful …. He also told me about all the promotions that were available for me, I will definitely look into the insurance you guys have to offer.

Went really good and was able to set us up on a great new system that will help protect us from future break ins. Ahkeem did really well and was a great guy to work with, he was really understanding and knew what we wanted.

Our technician, Matt, was very patient and thorough with us. We changed a few things around and added. He was great to work with and would definitely recommend him to to our friends. The equipment was modern and picture was not grainy. Good quality.

The technicians were very courteous. What are the technicians with still in training but did a very good job. They were fast and informative. Did not leave until I knew how to work the system completely. Overall it was a very good experience. Thank you for helping us feel safer.

The rep that came out to install our new smart home security system was very personable and was able to walk us through everything. He answered all our questions and made us feel comfortable. Super excited about our new system.

Gabe and Ethan were very personable and knowledgeable. They explained what they were doing and answered any questions I had. The entire experience from introduction to the last signature after installation was less than two hours. I would feel comfortable recommending Vivint to anyone.

Long story short: Sales rep had our wrong name and address in system, Tech tried to fix it, Had to redo entire finance process, Another sales rep got involved, Took 5 hours to get it fixed, Techs finished soon after. Too early to recommend Vivint.

Richard and Porter were the first pushy sales people we actually enjoyed talking to. Everything happened exactly how they said it would be….from the signing of the paperwork to the installation. We thought it would be a while before the installation but it happened the same night. Thanks for the experience!

They were extremely courteous, respectful and kind! Not only did I speak to the guy about Vivint (he explained everything) but about an hour later, they showed up to install! Prices are amazing as well! Very much happy! They are quick and give out every information that you need to know!

So far I am loving the Vivint security system! There is nothing to complain about at this moment, it’s simple and easy to understand. The quality of the video is good and looks great on phone device and in the panel!

Good introduction to the system. Explained very well what it was about. Payments and documents including the contract. Good job and very helpful and friendly staff. All questions answered. The staff explained every piece of equipment, what it was and how to operate it.

Customer service was great but equipment sucks. When things don't work was told reactivation will clear up the problem but it still says the same thing. This is why my husband was hesitant on going back to Vivint. Maybe we should have looked elsewhere instead of signing back up with Vivint.

I love the system and I loved the service. The tech and consultant were professional to say the least. Very quick and precise. I am happy to have a reliable alarm system. The system is up to date and easy to operate.

The tech did great! Super easy, quick and he even vacuumed up by mess from drilling! Very professional. Would have definitely recommend to anyone who is in the market for a new security system! I received door sensors and to make it cheaper instead of a sensor on every window, we did glass break sensors.

Vivint, Caleb, made it very easy to set up an Appt and knew exactly which equipment I wanted. Ryan, tech, was very professional and an expert at installing and explaining the equipment to me! Great team and service. I am glad that I switched security systems!

Very pleased so far. The Vivint Tech Derrick was super awesome, professional and friendly. He knew exactly what needed to be done and did the job safely and quickly. The system is professional and easy to use. Will feel very secure now at the house with this system.

Our technician was very professional and quick!! He made sure we understood everything from the agreement to knowing exactly how the system works. I also like the fact that we can control the system from our phones. My family and I are looking forward to being a part of the Vivint customer family.

Our Technician was informative and great. He set everything up and walked me through how to use the system he was very helpful. He explained to me how to use each piece of equipment, help me download my app and make sure I understood how to use it all. I was very happy with my service.

Great customer service, and surprisingly fast installation on the cameras and doorbell, as well as the smart door lock on the main door. Loving the fact that I can lock or unlock the door with my phone when I’m away. Would highly recommend Vivint to friends and family.

The installer tech was friendly. No other comments. Just had the system less than 24 hours. Will be able to submit another experience after 40 days. I think the customer affairs will contact me in the next few weeks. Thank you for your service.

The sales agent was polite and respectful. He explained everything in a clear, easy way to understand. He did not try to force any products on us, instead he put together a pack but he let us choose what we wanted. The installation crew was professional and polite.

Our installer was as close to perfect as we could ask for. He was full of knowledge, walked us through everything, answered all the questions we had. All in a a great guy & a great experience. His name is Dallas.

Great service representatives and installation techs. Very kind and very professional. Completely satisfied. They took the time to go over every detail with us and answered any questions we had. They did not try to just sell us everything just to make a profit. The Vivint representative Shaun went out of his way to walk us through what we think we might need. The technology from Vivint has definitely improved over the years and the cameras are really amazing. I was a Vivint owner several years ago and I can see how the company has improved.

Tag the salesperson had a great personality and explained the system very well. The installer Paul, was quick and knowledgeable. He respected our space and explained the usage of the system and app. Both did a fantastic job. Already enjoying our new system.

It was very easy & rather quick. My rep David was very thorough & nice. They did most of the install within an hour or so. 2 of them came out to help the main installer, Evan. Overall very good experience. Definitely will recommend.

The techs were very friendly and helpful. They answered every question and walked us through how to use our equipment. They were also sure to make sure everything worked before they left. There were two techs. One's name was Zach. I'm not sure of the other one but they were amazing.

I was very pleased with the salesperson and the young man who installed the service. And so far I am pleased with the service. Both men were very polite and explained how to use the door bell Camera and how to turn on my alert system. Looking forward to this venture.

The installer went over everything but I am 90 with poor sight and I need a booklet or computerized explanation to learn at my own pace. Both the sales person Max and the installer were very professional.

Sarah was wonderful. I do not understand this review website though I want to give her a 10 on everything. She was very very kind and very informative. If I owned a company I would make her President.

The purchase and installation process was quick and efficient. The technician answered all my questions regarding the cameras, doorbell and assisted with a walkthrough of the hub. The setup process of the hub and mobile app was also done smoothly.

Very good customer service and the tech that came installed our equipment was very prompt. Everything was a breeze and gave us great confidence in Vivint and what they provide for great home security systems. Would recommend them to any looking for a home security system.

Andy was outstanding! He was communicative from the very first call on, he arrived on time, and he absolutely knew his stuff! I would and I do absolutely recommend Vivint to anyone that's looking to protect their families and possessions. Well done, Andy **!

I'm very pleased with the sales rep (Tru **) and our installer (Warren). Both were courteous and knowledgeable. They took their time and explained everything I needed to know about our setup. It's only been a couple of hours but I have high hopes it's going to be great.

Great service so far, Joe explained everything, he’s an excellent installer, he called and gave us an estimated time of his arrival and was right on schedule. Great service from beginning to end, we would recommend Vivint to friends and family

Extremely helpful and courteous, best customer service I’ve had from a technician in a long time. Clearly communicated how to use the system to ensure safety of my home. Cannot thank them enough for their great work. I look forward to working alongside Vivint and sharing about their system to others.

We just had our Vivint security system installed. So far, we love it!! Our sales representative (Hailie) is awesome!!! Very knowledgeable and thoroughly explained everything. The installation gentleman (Nick) did a wonderful job. Very professional and genuinely nice people. Highly recommended.

We just signed up for service and I could not be happier. From the time that Bobby the installer arrived he was super professional. Communication was excellent answered all my questions regarding the system. Was able to incorporate my existing equipment, giving me peace of mind knowing that my family was extra safe. The technology for outdoor cameras was easy to use and the quality is superb. I would highly recommend Vivint for your security needs.

Josh was excellent! No time wasted. Easy to follow precise instructions! Give him a raise or a promotion! He pre developed the instructions which made almost the entire process easy to do via text! Great forward thinking with the customer’s time being valued!

Signing up for service was easy; my rep, Benjamin, was very knowledgeable about the product and service. He was able to answer all my questions. I’m Excited to receive my setup and get started using. This product will help bring peace of mind for myself and my family’s protection.

Packages came in. I was able to retrieve it as soon as it was delivered. I am very pleased with this system.

Our experience with these guys was great. They were extremely efficient at setting everything up and easy to work with. All of our questions and concerns were addressed immediately and learning how to use this system was simple. They were very professional and would highly recommend them to family and friends.

Sales person was knowledgeable, friendly. Listened to what I wanted in a security system, and didn't try to over sell any products. Technician who installed the system was through and explained the system. I would recommend Vivint any time.

The service was great and all questions were answered. The installation process and was quick and easy and we are enjoying our new security system. We feel safe knowing we have this system and can stay at home or leave home and have peace of mind.

You should ask if it’s ok to installer after 9pm. The installer(s) were nice and knowledgeable, however they left around 12:30 am. I had to get up at 3 am to make sure my granddaughter got up and could drive safely to work, which is an hour drive. I could have waited til the following night. But everything else went great. And perfect timing to have someone drop by and sell it.

I received great customer service from Martin. He helped me choose the products best suited for my home and made it easy. Installation was done super fast and now I am enjoying my home security system. It provides me great peace of mind to have cameras and sensors on the doors and windows. I know my family is a lot safer!

Corein was very professional and respectful. She explain everything about the security system. She did try to sell me, she let the system sell itself. She is a sweet young lady and she is professional for a young person. Thank you Corein for all your help.

All I can say very good experience!!! I would recommend Vivint to my family and friends. The sale persons were good and had great calm. Again great experience and we will see how the rest will good. Also, the tech guys were extremely helpful and guiding me through my equipment/understanding.

Was relieved because to get started from beginning and to the end was painless and simple to understand. The sales rep was very knowledgeable and friendly he got us a text to install almost immediately and introduced us to other products available.

So far loving being able to keep an eye on my kids while they enjoy the outdoors and seeing who’s in my door knocking! Being able to be away without no worries Best feeling ever! A home secured is a happy stress free home!

Great service all around from the sales side to the install side. Install was quick and easy. The system works perfectly. Everything I needed and more. The system was able to have some things I needed added and the things I didn’t removed. Great clarity on the cameras. Garage and front door systems can now be accessed by my phone which is a great option to have.

I cannot say enough great things about this experience — from the initial phone call to the install completion. Everyone was so professional, timely and thorough. I was very specific in what we wanted, and that’s what we got! The install process was seamless and the tech made sure to explain and review everything. I am SO pleased with our new system and feel confident moving forward.

Good price and everyone was very nice to talk with. The products are very modern and easy to use. There are plenty of useful settings for alerts as well. It can become very expensive or be very affordable depending on what you decide.

Fast, great experience. Sales representative Matt was courteous and informative. Technician was also courteous and helped to set up phone application. Recommended Matt to coworker who just bought a new home a few weeks ago and wants to install alarm system.

Cesar was excellent at communicating his arrival time in addition to explaining the process and how to use the system. Honestly, he clearly did an excellent job all around. If every person at Vivint is this responsive, then I’m pleased to have made this choice. Excellent performance thus far!

I have only had my security system for 24 hours but so far so good. My Vivint Sales Rep, Steve and the 3 guys who installed and set up everything were all awesome! They explained everything and made sure I knew what I was getting and how to work everything. The whole process from selling me on the security system, completing all the paperwork, and them installing and setting up everything took 2 hours! They were quick, efficient, and very nice and professional! I would definitely recommend Vivint to my friends and family if all of their workers have this type of customer service.

Representative was very helpful. He made sure that I received what products best fit my need and didn't try to over sale. Everything was explained in full detail. Representative was pleasant and made me glad about my decision to go with Vivint.

Get assistance and help with setup of equipment. Phone assist great with setup and starting service. Very happy with the assistance given. Equipment and set was great and checking that everything was working. Phone set up process was easy and helpful.

I could not have been more happy or satisfied with VIVINT from the moment I called inquiring about the products until the installer left. As a security professional myself, I am very particular on who does any work for me in the security arena. That said, I would recommend VIVINT for all of your residential security needs.

Our installer arrived and explained what he would be doing. With each step, during the install, explained what he would be doing, he did it and made sure that we understood. At all times he was professional and exhibited good knowledge of his job. We were very pleased with the install. Outdoor cameras were not installed on this date, due to extreme heat conditions. Before leaving, set a date to return for camera install. He showed us how to set the system, made sure we understood, and picked up his trash and left.

I was very pleased with Mr. ** professionalism. He was patient, kind and answered all of my questions. He explained how the equipment worked and showed us some options of other products the company has. He checked all of our equipment to make sure it was working before he left.

Love the system, super clear camera, alarm system is a plus, love the set up, and easy to use and I like how everything is smart. Tech will right by the door quick for installation.. good customer service, friendly staff.

Quick and professional. Instructed me how to use the system and respected my space. I would definitely recommend as a security service. I purchased 2 outdoor cameras and a doorbell camera. All of the items are great quality and the subscription service is reasonably priced.

Chad was our technician and he was on it. Missed my original appointment but he made it work and came out as soon as he could. Very nice and explained everything 100% thoroughly. So far We are loving our smart system!

Thomas ** gave excellent sales pitch and seemed very knowledgeable on the Vivint system. His explanations were pretty clear and in most cases easy to understand. He was enthusiastic throughout the process and gave his contact info if we need to call in the future.

Nick came to our new home on 7/6 to reset the main panel left over from previous owners (and get it set up in our name). He was communicative about his arrival time, courteous, efficient, had a good sense of humor and got in/out all very quickly and competently. As you can imagine moving into a new home - we’re dealing with a lot of people and companies getting things set up. But Nick has by far been the best of those we’ve had to deal with; unfortunately folks of his nature aren’t super common anymore. So kudos to him for the great work, and great attitude!

I am a young adult and have never had a security system install before, so I don't have much of a frame of reference. The equipment all seems very good and easy enough to use and understand. I will definitely feel safe in my home with it. The guy who installed it was nice and made it easy to understand. The grievance I had is that we were given a window of between noon and 4 pm for install, which came and went. At 6:30 pm that day, the guy called me and said he was on his way. He got there around 7:30 and stayed until MIDNIGHT. This is not his fault, he was doing his job and I'm guessing he was going as quick as possible because I sure wouldn't want to draw that process out. This seems like a management problem. On the phone, he told me he would be late because he had a previous job that lasted 4 hours. Ours lasted over 4 hours and it seemed pretty standard, no issues that made it longer than normal.

We are pleased with the rep who sold us on the service. He was extremely knowledgeable in the service being offered. Answered all of our questions. The technician was just as helpful, knowledgeable, respectful, and patient in explaining how the equipment works.

The salesman was very knowledgeable and answered all of my questions and the product installer was there the same night and had the system installed in a couple of hours. Great experience and would recommend to family and friends. Now I can leave with peace of mind.

Dylan, as well as the tech (forgot his name) were really really awesome. Tech dude went out of his way to drill as little as possible and actually came up with some creative ideas to hide wires and holes. It was a really great experience. I feel a lot safer at home now. Very happy with my choice to sign up.

Outstanding customer service. Matisse was very helpful in going over the entire system, how it works and what to expect during installation. The installer arrived within the hour and completed everything quickly. I don’t remember his name but he was professional and good at his job.

Everything was explained very well. I really liked the examples of how the system works. I feel very safe and protected now. l also like how I can control everything from my phone. I can now rest easy in my wonderful home.

I wasn't expecting to try Vivint's security system, but the entry deal I was offered was too good to pass up. The salesperson was very friendly and knowledgeable and easy to talk to. I also didn't expect the tech to show up as quickly as he did and he did a great job although I wish I could have had more of a say and how he wired up some of the systems because I don't love having wires and conduit on my walls, I would have liked to have been more hidden. But I can fix that later, have him come back out. All in all, it's been great and I'll see where it goes in another 2.

We recently received our newly installed Vivint Home Security System; the Vivint employees were personable and informative. They walked us through the system, explaining the features thoroughly. When they left us, we felt comfortable using our new system for ourselves. Thank you for the overall experience and our new system.

Brando was very clear on his presentation and answered all my questions. In addition he followed up with a phone call the day of installation. The technician who installed it was on time and very polite. I couldn’t be more happy with the whole process. Now I feel safe in my new home.

These guys knew their jobs. I was late in the evening before we finalized the deal. I didn’t realize they were going to install that night. They need to let their customers know. Also it would have been nice if they would tell you what and how they were installing the wires and everything involved.

Excellent sales rep. Great install guy Chris. Customer service and understanding of issues was wonderful. The two were empathetic with my concerns. I was going with another company before Makena knocked on the door. She felt my pain. And had solutions.

The Tech was very friendly, he worked efficiently and I’m happy the installation process. This is my first time with such a system, it will take some time to get use to it but it will very helpful to know who comes and goes.

Great service, quick and friendly. Got our system installed the next day. The sales process was easy and transparent and then the install was a breeze. Our technician took about an hour to install all cameras and sensors.

Jacob was very professional and knowledgeable on the product today. Gave the best experience possible! Jacob was friendly and helped get us set up for success to get the business ready. He helped get us set up quickly and efficiently.

The installer was 45 minutes late and said it would take 45 minutes for the install. It took 2 hours and he didn’t clean up. I like the system but the install experience was horrid. The control board wouldn’t connect to the internet so another device had to be installed.

Very disappointed. Wish I had never purchased it. Got installation the same day and even though the installer was very professional there were problems setting up the equipment and it took nearly 4 hours. The night view from the cameras is poor. Cannot identify a person from the cameras. Cameras have a 140 degree view so our entire driveway cannot be viewed. Control panel is annoying. Even with the system disarmed it talks to you whenever a door is opened. I don't have a smart phone so most of the features are worthless. Wish I could get rid of it but am stuck paying $100 a month for first 5 years.

Very professional and very honest from what I could see and very polite. He had a lot of patience with me and I thank him for that. I talk with Nickko on yesterday. He was very nice. He set me up with Joshua for today. I bet they are an honest company especially when it comes to the elderly so I thank God for them in Jesus Christ name.

Eli was very nice, helpful. He explained everything to me. He was very patient when the doorbell camera was not working. He took his time installing everything in my house and not rushing. I would recommend this company to family and friends.

Service was prompt and excellent. Technician was on time and very knowledgeable on products. Sales rep ensured I received all products and explained how they would protect my home. Appliances are user friendly and can be linked to my Google account.

This is a thorough system. I consolidated several different systems into one. Julian was a good salesperson and very personable. Hunter installed my system very well. They took care to place the system where I wanted them. I can now operate my system with one app on my phone. I love that.

Everything was set up fast. I did not receive my yard sign. Everything else is up and running and love the technology. The family will love it as well. Can I get a yard sign? How can I get a yard sign?

Jess and Isaac were very prompt and professional, can’t ask for a better sales guy and installer, they made the experience easy and stress free, and the products were great, the doorbell and camera is great, and the deadbolt too,

Steve, Tony, and Payton was an amazing, wonderful and knowledgeable bunch. My husband and I love their enthusiasm, their enery. I would recommend them in a heartbeat. Thank you guys for all for knowing your job and the laughter you gave me and my hubby. Thank you guys!!!!

I had a Tech from Vivint, Brandon **, came to my residence and spoke to me about Vivint and how Vivint could buy out my ADT contract. I was interested so he gave the salesperson came within a few minutes. He explained the system, we agreed to try it for the 3 days. Once paperwork was done, Brandon came back and installed the equipment. He explained everything and did an outstanding job! Very impressed with how timely everything went.

Installer Aidan called to make sure the appointment was still a good time to come by. I appreciated that he called ahead and made sure I knew he was still coming and that the time worked for me. The equipment install took a little while longer than I think we both expected. Had some trouble with the garage controller but no fault of the tech. After everything was done, they walked me through the panel and features on the app. Aidan worked the entire time in and out of the attic and never stopped being courteous and answered all our questions. Would recommend if you get the Vivint service to have a tech install it and get everything right for you.

They did well explaining the information and offering services. Setup for clean and kept me very involved with it. I would like to thank both the sale rep and installer for getting our new home protected and safe. I love our services already!

Brooke was very helpful and knowledgeable on products. We really enjoyed speaking with her. Our tech guy came the same day we signed up for Vivint and got everything set up. We were unfortunately unable to get the thermostat but hopefully will be able to get the wires redone and have that installed.

Switched from ADT to Vivint also came with the Nest thermostat which I love. The salesman was awesome. The guy that put in our system is great. Just needed a little more help with the apps using the cameras, the nest system and the alarm system. Went a bit too quick for us. Now we are hunting on YouTube videos on how to learn how to use it. If you just wish she would have had time to spend more time with us. Only had it for two days. I’m sure we will figure it out!!

Excellent installation and great explanation of how the system works. Documents double checked with the office. Great service and technicians were patient and provided good explanation. The installation was completed on time with no issues. I will recommend this company to my friends and relatives

Glenn was awesome. Provided us with all of the products and features Vivint had to offer. The technicians were great! They got our services installed timely and efficiently. I’d recommend Vivint to everyone! Awesome experience. So glad I made the switch from ADT to Vivint.

I also upgraded my original Vivint Security system, some $917 for a new doorbell camera and a new security panel, which I thought was a bit high for just those two items. The young man was nice but what he said it would cost and what was paid thru my account were two different amounts, he said it would cost $1400. But I was charged $1619. And I told him that $60 was too much to pay a month and he said he would adjust it and he didn’t. Which made me very upset. And I was supposed to get a new sign and I haven’t. I think I’ve spent far too much money for what I am receiving, though I really do like your system, my sister advised me to get a Ring for my rental and now I wish I would have and saved myself at $1200. With no monthly payments.

Jacob came in today to install our security system. He delivered an outstanding world class service. Very knowledgeable, respectful, great customer service. Came in as a tech, left as a great friend. Will highly recommend to everyone I meet. Thanks again.

Excellent installation and great explanation of how the system works. Documents double checked with the office. Great service and technicians were patient and provided good explanation. The installation was completed on time with no issues. I will recommend this company to my friends and relatives.

The sales representative and also the tech rep that installed the system were both outstanding. The tech rep Zena ** was on time and he was very thorough with regards to what he was doing. It was also very nice working with him with regards to what he was doing.

Jorge called prior to his arrival letting know when he would arrive. He was also great doing the installation. Also his walk through on the operation of the system was great. He was a good representative for Vivint. All work was completed and area clean up to our satisfaction.

The installers came out at 730pm on the 4th of July. They were very professional and courteous. They worked until almost 1100 and we sent them on their way with plates of our bbq which they were very grateful for.

Kory & Ryan were both extremely professional & efficient. Kory explained all products and answered my questions. Ryan installed all the equipment quickly & went thru the set up of apps on my phone with me. He ensured all my questions were answered & explained how all equipment worked.

Great and fast service. Awesome customer service, I like the attitude of the representative. Also his knowledge of the equipment and how it operates. I would and will recommend it to other people that I know, thank you again. Great experience with the company.

Very knowledgeable, installed system professionally, polite, answered all questions asked. He is an asset to Vivint and will help Vivint grow. It was a great experience to have him install the Vivint security system. Reviewed with me what he installed, showed me how to use the equipment and app.

He was the extra mile to help me. Not his fault that the installer didn’t very poor job and taking care of me. I need a cover plate also for my doorbell camera. Installer stop by. Left it at the door for me to install. I attempted to install it which I’m not technical with this and now my camera doesn’t work. Extremely poor on the install side customer service.

I have tried this security system for 1 week. I'm so glad that I have it. Dion and Noah explained everything about this system and sometimes more than once. Thanks guy. I have added my daughter's to the system, they love it too.

4. I’ve provided my mobile number to Vivint as my contact number yet they have my landline on file and continue to use it, this is basically useless since if there is an alarm when we are not home, they are contacting me at home. 5. Their customer service for everything except sales appear to be outside the US, therefore when you call to address any issues such as the one above, the wait times are long and you at times get someone whose English is a second language. I should have stayed with my old company.

Very pleased with sales rep presentation and installation team. Fast, efficient, friendly. All very knowledgeable. Well it appears I still haven’t spewed enough about VIVINT and the satisfactory sales and service.

Nick and Chaz were both amazing and quick with answering my questions as well as being patient either me. They both were very informational and easy to talk to. I’ve been looking into different alarm systems and this one sold me. I would recommend this service to everyone.

I was very impressed that my salesman, Koby, was working on July 4th. He was very transparent and had a sincere desire to make sure that I was provided security for my home. He was very informative and took the time to explain everything. I would recommend this for family and friends.

Elliot was pleasant and in very well informed of the product. Did a great job giving a demonstration of how the system worked and what was to be expected. The installer was quick and Curtis and explained exactly what he was doing while installing.

I have been extremely satisfied with the quality of service I've received. I have to admit that I was quite surprised that all appointments were kept extremely punctual. The installation was almost seamless. I am happy to have joined the team.