Vivint Reviews

Vivint sent me the best Technician ever. He was so nice, respectful, very patient, helpful and spoke kind words about my dog. Yes I would recommend Vivint to a friend, and family member. I love the outdoor cameras that way I can watch my dog. Thanks.

Very friendly and courteous. Skye was my tech who explained everything to me in detail and worked hard to complete the job. She made sure I understood the entire system and how it worked! I would recommend Skye to anyone who needed a security system.

My Installation tech was Derrick **. He was great. He did a great job on the install and answered all of my questions. I’d recommend Vivint to anyone especially if they are lucky enough to have Derrick install the system for them.

The team was very professional, very knowledgeable of product. Installer was very efficient and knowledgeable as well. Would recommend to friends and family. The added features that we didn’t have with older system is a nice bonus. Thank you for the service.

Installer was awesome, down to earth and friendly and the system works great. Would 100% recommend to a friend. Install didn't take too long. He went over everything step by step and didn't miss a beat. He should get a raise for how well he did.

Fantastic customer service. My security system was installed in a timely manner, with polite service. Everything looks clean and professional, and I have no complaints with the hardware. The app is easy to use and I have so much peace of mind now that my doors are sensored.

Fast, good customer service from your sales reps to your installers. I wish there was a way to hide the wires in the wall though. I’m okay with the plug hanging out but seeing the wire hang out makes the house look a little tacky.

We were very pleased with our experience. Our tech was very professional and informative. He was knowledgeable about the products and service. He walked me through every step and answered all of my questions. We look forward to using Vivint to protect our home.

I was first lied to about delivery time. My wife and I were at the apartment waiting on the equipment to come and never received it. We call the Vivint Home Security company who state we received it and FedEx stated it was delivered. But we sit here without the equipment. We had one person tell us it was not shipped yet. There's a lot of bull crap going on with this company and they refuse to give us a refund. Saying dumb crap like we can only refund if you ship the equipment back. Excuse me. If we had the equipment we would not be asking for a refund.

From the sales rep to the installation tech, this team is A-1 professional all the way. The sales rep took time to explain what we were getting exactly and the tech explained very patiently how and when to use the different functions with our system. If I had the opportunity to do this process again, I wouldn't choose anyone else!

Installer was very experienced doing his job. I believe he did a great job and answered all my questions. I would recommend him to my friends and tell them he did a great job for me. I have talk to other of my friends and tell them about my experience with the your company.. After my installation of my home I was told that the company would send me a check for $200 on a credit card.

I don’t like how there is no owner's manual how to work the alarm system. Yes the technician goes over how to use or set up your system, but that’s it. I would like an owner's manual as a reference or to make changes in the future.

Very professional. Michael was knowledgeable about every step he took and confirmed with us about placements of the equipment. When installation was completed he took the necessary amount of time with both myself and my husband to make sure we were comfortable With its use.

Ryan and lexi are awesome. Friendly, laid back and professional. The first day I agreed to the contract and they were to come install, I had some major family issues to transpire. I was so not in the mood for the install. They were professional, quick to offer me another day and was understanding. I greatly appreciate them and they are why I decided to move forward and really stay.

From the time with the salesperson to the men installing the systems it was such a great experience. They conducted themselves very professionally. Explained everything to make sure I understood. I got the doorbell installed and I am able to see everything so clearly. I like that I can control everything from my phone. I can unlock my door from my phone. This makes it easy for me coming home. They did not try to upsell me. I loved that they gave me what I asked for but still made sure I had the coverage I needed.

We recently moved into a new home and needed security set up. The guys at Vivint were very friendly and helpful. They walked us through set up and even did a better job than the previous security that was set up. Great job!

D’Andre was a wonderful representative for Vivint. He was very knowledgeable, friendly, and professional, and he never made us feel pressured. Chris also did a great job with the installation and made sure we understood how to use our new system.

Had my system installed yesterday at our new home. Andy, the installation technician was fantastic. Not only did he fully explain the system features, his installation of the components was first-class. Super clean and precise, taking into account the how things looked. Give Andy a raise!

I only leave reviews when I’m blown away from an experience. Decided to switch over to Vivint just yesterday and it was a great decision. The separators are unmatched and the quality of service is top notch. I’ll definitely be referring family/friends over to Vivint.

I’m new to the system but the support I have reviewed for explaining before purchasing and upon installation was excellent. I’m extremely satisfied and will certainly be recommending it to my friends. I’m retired and many of my friends live alone and this system is perfect for older citizens. Easy to use and affordable.

Totally professional and friendly service both by salesman and technician. Looking forward to adding components to our new home when the time comes in the near future. All in all we are very satisfied and feel safer in our home.

Perry was very organized and professional. He cleaned after himself and was very conscious about our household throughout the process. He was also very patient while training us how to properly operate the system. We hope to have a long term relationships with this company.

The guy who came was very nice, professional, and helpful. He did his best to try and explain. Vivint is very difficult to use in my opinion and he tried very hard to patiently explain over and over again but I still don't understand it. But it was getting late and I needed to feed my family dinner. I still don't understand how to change settings or do anything but it's not his fault.

I am impressed with the features of my Nes system, particularly the phone access and keyless locks. The salesman was very knowledgeable about the company and it’s product. The technician was polite, efficient and cleaned up after himself. That was paramount with me.

Very professional. Very detailed. Very knowledgeable of his job. The equipment works very well. The camera vision is fantastic. I could watch my home from out of state. Love the app connection. I'm pleased. I would recommend this company to my friends.

The installer put holes in my wall to install the hub and didn’t patch it up and tells me to fix when he made the holes and then the installer leaves all the boxes from the equipment on my counter and the installer left a big box of cat5 at my house as well and the whole installation took 7 to 8 hours to complete.

I especially like the ability to use my phone to control the settings with my security system. Also, for the staff, Devin ** and Devin the installer; their professional manner and competency! The concept of Vivint is well thought out!

I was lied to by the sales rep. He told me one thing and when I got my bill nothing he said was right. The company is doing everything in their power to keep me locked in this arrangement. Even after the sales rep told me I had 90 days to cancel. Would not recommend dealing with this company at all.

Great Customer service! Everything was explained and demonstrated superbly. I purchased several pieces of equipment. All were installed neatly. The doorbell was replaced and they suggested that it be moved to a different location. Great choice! Love the cameras! The view is crystal clear!

I am not happy with the function of the Door Bell. After the installation it only worked for approximately two hours and needed the Technician to bring it back online after about 45 minutes. Nevertheless, the unit stopped working again at 10:53 am the next day and currently it is not operating. We tried rebooting it several times. Extremely unhappy!

Walk up salesman to my residence, nice guy, took awhile for him to tell us who he was with, asked questions about our current security system, (which we had a sign in the yard), then spoke about Vivint. We did get the system as it was an upgrade from our outdate one. Install guy was amazing, had the patience of a saint. Took time to explain all the new bells and whistles. Only one negative, salesman forgot to tell us we were applying for $3500. Credit to pay for the equipment. He just said cost of monthly system was $98. and that after 5 years it would only be $41. for loyalty.??? $3500. for equipment, WOW. So, needless to say, read everything they give you, no matter how long it takes. Happy with the system, and personnel was nice. Bad on me for not checking everything.

The technician, Mike, was very prompt and professional. He ensured that I knew everything about my system and it’s functions. Great service overall! I would highly recommend to anyone that is looking for home security. Thanks again for such great service and attention to detail.

The customer service was impeccable. She knew exactly what she was doing. She was extremely nice and was in a very good mood. She was very timely and helpful to my questions. The system is very nice and the cameras are super clear.

From the 1st minute of meeting Brad I knew he was very knowledgeable and professional concerning this service and product. I highly recommend to all who are looking for the best deal and most up to date equipment in home security.

I think Joe did a great job installing my security system. Their prices are great and I know I’m going to feel safe from now on. Joe was so helpful walking me through everything so I would know how to work my alarm system.

Sales and installation professionally done. Salesman was informative and patient. Installer gave us exactly what we wanted. We feel more secure in our home. The ability to see outside our home and from our smart devices is a feature we love. Will definitely tell and recommend to others.

Both the sales rep and installer were top notch in taking the time to explain their product and process. They worked through my set up and provided me with smart home features and security that fit my needs. Would highly recommend.

I couldn't be happier. Did a great job. On time, friendly, helpful, informative, and courteous. Helped me with planning, placement, and taught me how to use the system. Also left me with information on who to contact should I have questions. Great job.

Sales & Technician guys both did a great job. Thank you for all your great customer service. Both made sure the job was done, we love all that's included in the package & we’re happy with all it does. Thank you.

I truly like the security system. The camera's is one of my favorites. It give you a clear view of your property and surrounding houses. The system is easy to understand making it easier to use. The doorbell whistle is a true deterrent and you see who at your door. It only pick up people and not pets.

Vivint customer service is A+. The salesman that I spoke with was great. Explained everything I needed to know. The installer was very informative and extremely helpful when we asked questions. All the gadgets I got with the system I love! I will definitely refer my friends.

Rep was very informational and easy-going. Both signing and install was super easy and quick. Installer was very friendly and made it easy and simple to understand how everything works. Great experience all around. I would definitely recommend to friends and family and neighbors.

Amanda came to install however the technician went over the window time also she left trash everywhere. It would have been nice to have better service as this is being our first time with this company. This was not a good overall first service.

Very kind and friendly, was able to answer all the questions that I ask and didn’t hesitate to make sure everything was OK before they left. They were very precise on showing me how the cameras work, how to arm and disarm the system. I am very happy with everything they have done.

We have been with Vivint for 6 years and we love it! They have the most secure alarm system and we love all the features that they offer. Their customer service is always very knowledgeable and polite! I always feel very secure at home and also when we leave out of town because we know that Vivint is taking care of our home!

Benjamin ** did a great job representing the Smart Home Pro. He showed me the advantages of having the system. I'm very happy with the system. It is of high quality and appearance. The installers did a very professional job. Dylan the technician was very informative.

Both the sales representative and the installer were very kind, helpful, and caring. They both explained everything step of the process. I am very happy with the installation and friendliness. I Will definitely recommend Vivint to my friends and family. I am happy to say that I feel safe.

Haven’t heard from him since installation on questions and concerns on upcharges when tech came for install. He told me that our all equipment was compatible with your system. Turns out that the thermostat and the carbon monoxide was not and I’m being upcharged for it.

I have a newly built home with a 1200 dollar door on the front of my house. The technician drilled a hole into my door. Then proceeded to tell me to get wood putty and fix it. What he should have done was gave me a number to file a complaint and had the company send someone out to look at it and address the situation from there. Waiting on the company to see what they are going to do about the hole in my door from his drill now.

Was a good experience, friendly, professional customer service. My installer Troy was informative and made the process easy. Happy with the cleanliness of the install and finished product. Excited to see what the security system has to offer me and my family.

Today the Technician delivered super professional services. In addition, the technician was very knowledgeable of the equipment and additional services that we need it. The installation was quick and he cleaned up after he was finished. I would definitely recommend disservice to Future customers who want to get a very nice security system at a very efficient price.

So happy we choose to go with Vivint. Top notch customer service from first call to installation. Alexis was amazing helping me choose the best system for us. Juan went a over and beyond at installation to make sure we were happy and knew how everything works. Highly recommend Vivint.

Very happy with service. Technician was fast and very professional. He explained all the necessary functions and of the system and how it operates. Salesman was direct and was very knowledgeable, easy to work with. He made me feel like my home was protected. A brother in Christ.

Installation by tech was quick and he explained how to use the panel and system answering all of my questions. Tech also explained the steps needed to complete during installation of system. Camera was placed in good location to view my front yard and driveway.

Have you considered smart devices or a security system but didn’t know where to start? I’ve just had a great experience with the sales team and installation guys at Vivint. These guys were knowledgeable snd answered all my questions. So now I have a security system with cameras, remote access door lock, fire detector, carbon monoxide detector and smart thermostat. I’m pretty thrilled. Let me know if you’d like to know more.

Excellent install for my second home. Found areas in bedrooms and kitchen that needed extra protection and walked us through the setup. The Vivint technician was very personable and professional. Everything was explained and installed. Would recommend to family and friends.

Perfect experience today, Rich our tech was on time, quick and knowledgeable. System installed and running in a few hours. We got all the questions we had answered and Rich was great at explaining everything. We would highly recommend Vivint and are completely satisfied.

Great system. Awesome. Should have had this a long time ago. Quick installation. Real professional service. Thought it would take a long time to get installation, but it was done as soon as I requested the system. Way to go. Cameras and doorbell pics are awesome.

Had a great experience with Vivint salesmen and the installation guys! Service seems really good so far. Just had it installed today so can't leave a review on it as of yet but if the service is as good as the install and sales guys I'll be happy with it.

The tech text me before arriving and came on time. Very professional and did the install efficiently. Very easy to work with and understand through whole process. Instructions were delivered well. Recommend Andrew to anyone. The camera clarity is great. Went with outside cameras on front and back of the house. The whole thing was like a plug and play. Very satisfied with view and service.

It was fast and easygoing. Great customer service info. We are proud to have a Vivint security system in our home. Fast and easy installation with great equipment. I totally recommend this security alarm system to anyone out there looking for a great price. Thank you.

I would like to thank the Sales Rep Drake in the area for convincing my family to transition to a smarter home. He was professional and considerate. To say his sales techniques are great is a huge understatement. The technician was also very prompt and professional. He provided excellent installation service.

Nick was very thorough and friendly. We are looking forward to having the comfort of the Vivint home security system. This will give us peace of mind and increased safety and peace. Thanks very much for the smooth installation and service.

The process went well but my install was the last one and the installer was not able to test the integration of the ADT sensors because it was already past 10pm. I called ** and was informed working hours is only From Monday thru Friday. So I have to wait. To report the incomplete work.

Peter was fantastic! He did such a great job at explaining not only the products that he was going to install, but also the installation process and how to use them. It was super simple to understand and follow along. Thank you!

From the salesperson to the person who installed my system they were very professional. Both people explained my system and demonstrated how it worked and made sure I could operate it once they left. I’m very happy with how I was treated and how the system works.

Marquees really took time to help us understand what we were getting and why it was the best. Really great experience working with him. Would definitely recommend to a friend. Technician came over the same day and installed and set everything up very quickly and efficiently.

Javier and Daniel were extremely professional and very knowledgeable on their systems. The things that they accomplished in such a short timeframe was remarkable. They were very easy to talk to, ask questions, and even recommend tips I hadn’t even thought of. I would highly recommend him as a technician to early service.

Chaz was great. He was friendly, courteous and knowledgeable. Explained everything very clearly. The system is great and does a lot more than I expected. I'm very happy about the panic button for my aging mother. Would recommend Vivint and definitely Chaz as a technician.

Very friendly easy step by step process. I was able to get it fully set up as well as download the app and log in on my phone. My rep made sure all of my questions was answered and that it was easy to understand. Again thank you!

The techs that came out and installed our Vivint were helpful and thorough. They were also friendly and easy to talk to. Brent even said that he didn't recommend drilling in a certain area of the house which I appreciated.

Great customer service and options. I was able to trust the rep, even though the process took the whole day. I hope the rep stays true to his word and we pay the monthly amount that he initially quoted. Hopefully we will stay long time customers.

The tech was great. He Explained everything in great detail. Made sure I knew how to operate the system before he left. I made sure everything was working well. I would recommend this company and this tech to all of my associates. Once again they did a great job with the install and explaining everything.

New satisfied customers. Services provided were amazing from the sales representative who was very professional to the Smart Home Professional who provided answers to all our questions. He explained all the features available in detail and helped us on the app as well. I would definitely recommend to all my friends and family.

Both sales reps were kind, respectful, formative and helpful. Very courteous, very nice. Walked outside to show us the best area coverage the camera would provide. Very neat clean appearance. Very thorough in providing conversations with the company reps.

Very friendly, and very well trained for all questions. Installation was quick without any problem about the service, and equipment I can't give my opinion since it was installed two hours ago. It does not look complicated to be. They took the time to explain how it works.

Great customer service. I will recommend anyone to their services. The guy was very detailed into explaining what to expect as far as the package I wanted and the technician was very knowledgeable and patient with certain questions that I had and also walked me through the process. Great experience.

The tech was very professional and friendly, he walked me through all the steps and made sure everything was working properly before he left. He also gave me advise on what to buy so we can control the lights in my house if we forget or we come home late. I would recommend their service and will refer them to family and friends.

Very upset tech couldn’t make it and salesperson failed to find someone to reschedule. I called and different salesperson was able to find someone next day. She was helpful whereas first person could care less. Technician was super friendly and very helpful. Only knew one person that wasn’t.

Lee was absolutely amazing!!! He was patient and very thorough! He prepared me for the visit and stayed in constant contact all the way through. I’m excited about my new system. I am very pleased with the service and will definitely refer friends and family.

Thank you for sending the service techs to my location. Both were efficient and knowledgeable about the devices and products. I highly recommend these two service techs for your installation. The system is easy to operate. The images from the and clear and crisp as well as the sound.

Started with Chris ** who was do friendly and very helpful and informative. Next , Bobby ** was extremely knowledgeable about the solar process and answered all my questions. Then there was tiny Audrey who was extremely knowledgeable and helpful with the installation process. Very easy to understand instructions on my system. A really great group of people you have on the Vivint team!!

I am highly highly impressed with my installation, customer services, professionalism and experience. Phil was amazing. He introduced and walking me through this new world of security and answered all of my questions. I’m confident I’ll be safe with my new system.

The gentleman that did our install was great! Very professional and friendly! He was able to install everything quickly and correctly. He walked me through how to set-up and operate every aspect of our system. I would highly recommend his service!

Installer was great overall experience. Completely satisfied with the experience that was provided to us during the installation process. Thank you for all the Halo that was provided to us at this time. Will contact if we have any concerns in the future. Thank you again.

So far pleased with product. Both Matt and Jordan were very professional, knowledgeable and friendly. Like that they were willing to give us their phone numbers so if we have questions or concerns we could reach someone timely. I would recommend the company.

I just got set up with a system from Vivint. Eli guided me through the process and was fantastic! He answered all my questions and made sure I was comfortable with the package I was getting. The installer Christian was amazing as well and so friendly! I have been telling all my co-workers they need to switch to Vivint! It’s an amazing company with great people helping their customers!!

The installer was very knowledgeable and professional in the installation of SMART HOME. I would give William a 10. The new security is working just fine. All the little things that it has are really liked and are very helpful.

Very good customer service. Tech was super friendly and very knowledgeable and explained everything to the T. He was in and out in about 1 1/2 hours time super quick installed doorknob, control pad, sensors and indoor cam.

Today Jacob came to our home to set up our Vivint customer transfer. Jacob was impressively knowledgeable, professional, personable and diligently determined to go above and beyond! He stated that with Vivint, our new home was “Fort Knox secure”! This was very comforting! We are very pleased with his exceptional customer service! We will definitely refer to VIVINT because of our experience with Jacob.

Everyone was super helpful and friendly, Audry was super informative and showed us how to work everything properly. And Tristan was very detailed with explaining their products, he was super helpful! I will be recommending to my friends/family!

Excellent customer service! Ok Was quick and simple. Explained everything in detail and cleaned up any mess from install. Easy to work with, didn’t overexplain or confuse me with terms I didn’t understand. Great service overall! I would recommend this company to others due to the ease of install and also the ease of using the system. The tech was professional and quick and made the entire process very easy for us.

Technician did a great job. Customer service and manager were helpful. Didn’t like having to share SS# for financing approval. Took 3.5 hours to upgrade system which seemed very Long! New 4K HD cameras work great and the Vivint app is easy to use for everything. Love being able to control everything by phone including viewing all camera angles around house 24-7. We also got a good deal and good monthly pricing. Thank you!

Two days ago Brian came to our door and asked about if we want to change our security service. We talk to him and he explain few things about Vivint so we decided to change for your service. Next day Jonathan came to us to install equipment. Jonathan was very polite, friendly, professional, explained and helped us with app on our phones, because we over 60 years old and not very good with electronics. Now we feel more safe because we can see what going on around our house.

I was skeptical at first but with how many times our cars have been broken into, we were ready to do something proactive about it. It was easy to teach our 13 year old how to use it and it’s my new favorite thing about our home. The young man who came to our door was great at educating us about the system and the installer made it very easy to learn/teach how to use it! Very grateful!

Tech was very patient and knowledgeable. It took him some time but he was able to set up a home that has never had a security despite challenges. I would definitely recommend Vivint to provide security in anyone's home. I was able to step away and handle business while he continued to install my security system. Great job William and thank you for all that you.

Your salesperson, Nik Gerard, did an excellent job matching up my needs with the available packages your company offers. I was unfortunately disappointed with the installation technician when several features sold to me were not included in the initial installation. I contacted Nik regarding these concerns and he was able to quickly dispatch the technician back to our house to install the missing services, within 24 hours. I really appreciate his quick response time and willingness to assist me with my issues despite not being tech support himself. Don't get me wrong, I'm not name dropping or throwing the technician under the bus either, he seemed like he probably needs a little more time off and a few less work orders in his day... As he did an excellent job installing and returning to the job to amend the missing features... But honestly seems like he's probably overworked.

It was awesome!! Very rarely do I ever let a door salesman in my house!! Doug was extremely nice, outgoing and very knowledgeable about the product. Brad the installer, was extremely nice. I am just wondering why I have never heard anything about your product. I will inform my friends and neighbors on the quality of your service and the value of your product. Cost: that's icing on the cake!! Thank you!

The system is great and the technician is even greater. He covered all questions and training. Freddy was very nice and knowledgeable. Will definitely recommend Freddy and Vivint. Thank you. Prompt, Professional and efficient. Peace of mind for my family is what vivint will give you.

Really great team of guys came by to install and teach us how to use our new security system. They were extremely polite and patient with my husband and I. They walked us through the whole system and gave us all the information we needed.

Amazing team. Nice clean work. Stunning system! Very happy client and staff like it too! Interface is easy to use and it cost less than the old alarm did. Once you try out this set up you will wonder why the other guys are still in business. It's that good.

My tech specialist Ryan was awesome and was able to help me through my difficult journey with several reps. It was an interesting journey but alas I got my equipment set up. I got what I needed for my home and now I’m a happy customer.

Great service and very professional tech he explained everything to me and showed me how to use equipment, provided assistance to me answer all my question it was a very great great experience. I would recommend this to anyone high tech.

Very good quality. Fast installation, and friendly sales and service staff. Start to finish was very efficient and accurate. They helped locate the best location for the cameras and sensors. Would highly recommend to any. The pricing was reasonable and they offer quick and painless financing.

Stephen was a great tech and really nice. I would recommend him to anybody that needs a security system. He was really helpful and explained everything thing clearly and I could understand everything he was explaining. And also he did a great job. He was very professional and very respectful.

My experience with Vivint today was over the top! Our service tech Johnny was excellent, knowledgeable, and most importantly patient. I feel comfortable handling the equipment and safer with my security system. Thank you for sending me the best of best to my home for this installation. Five stars all the way for Johnny! Also five stars for Vivint!

He explained everything clearly, was extremely punctual and professional, answered all my questions about camera placement, and wore a mask and shoe covers without me having to make the request. I will recommend Patrick to my friends. I do wish Vivint offered removal of old cameras and hardware that is no longer useable because techs are not allowed to do that for customers. It should be an additional line of service the customer has the option to buy with installation. I also like the ability to finance purchases at 0%.

Staff was nice explained everything to me and was fast to install. Porter was great nice caring and very informational. Kevin who installed my system was super caring and was very neat and clean. I'm going to spread the word to family and friends.

So far so good. They were fast and efficient with installation. Only needing to return with one item the next day. Very knowledgeable team member for installation and proficient. Answered all of my questions and made sure I understood my equipment. Made sure I had a way to contact them for further questions as well.

Set up was fast and efficient. Explanation of how to use the equipment was thorough and easy to understand. The installer was kind and use his time wisely. I barely Knew he was in the house and moving about. I look forward to working with Vivint in the future for all of my family’s security needs.

Highly recommend this system. It’s very user-friendly and very affordable. We recently had this installed and couldn’t be more pleased. We chose to add on the medic alert feature which gives me great peace of mind for my elderly mother.

The installer, Tomar and the other guy were both very knowledgeable and friendly. They were courteous and installed the equipment with care. They cared about the aesthetics as well and made sure everything looked nice before leaving. Also seemed really helpful and receptive to helping with anything should the need arise in the future.

I am very satisfied with my new alarm system. I feel that I am more in control of my safety. No more pressure about packages not being delivered or stolen. Great peace of mind. Representative from the company listened to my needs and we designed the package that fit me.

I would recommend Vivint to my friends and family... Great security system for any home or apartment complexes. Wish I could have had this system sooner... Definitely having it installed on my new home when I purchase it in the next year or two... I seen this system at my best friend's home and loved it right away.

Very good customer service. Explained everything very clearly and answered all questions was clear and perfectly so I definitely would recommend them to anyone I know looking for a security system in the area and if I move I’m definitely going to have them there as well.

The Company really do help you with your concerns. The Customer Service is great. The price is right. I feel safe knowing I have the service. It offers peace of mind for my family knowing they are protected. Please share with friends and family. Thanks.

Problem with window but I relieve that the problem was going to be fixed with sending out a new window sensor. No problem. Everything went well and I am happy and very pleased to hear the news. The representative was very friendly. She was very patient. She also took the time to test the system to go back and forth to make sure that the problem was the window sensor and found out that it was and she corrected it by Marilyn or sending out a new one to me. Very pleased with her great job.

Very friendly staff and ready to work. Have the knowledge and the equipment to finish in a timely fashion. Also had the patience to deal with one of my sons (which is autistic) and one was talking about Godzilla with him. Thanks.

Good experience. Tech knew exactly what to do. He was very informative and helpful. He showed me the cameras, locks and motion sensors. He showed me how to use the panel and phone app. When he was finished, he cleaned up by vacuuming and taking his trash out. He was friendly and cautious by wearing his face mask.

Very professional and knowledgeable tech for the installation. App is easy to navigate and use and was clearly explained by the technician. Very competitive rates and top notch equipment and high quality cameras. Smart home thermostat easy to use as well. I would highly recommend Vivint to friends and family.

My technician Mike was great. Very professional, knowledgeable, and considerate. He explained everything he was doing and was a pro. If I had any questions Mike was able to answer them immediately without hesitation. If any issues came up during the installation Mike was able to come up with a solution without any stress or worry.

Bill was an excellent technician and very helpful with the installations. Very nice & polite. You have a great employee. I would recommend him for other installations and very personable and caring. For any future business needs I will be probably be looking for him to do the work instead of another technician.

The installer did a fantastic job of getting our system up and running! While I was not home at time of install, my mom worked with our installer to get things up and running. He called me on a FaceTime to get everything going and I could not have asked for better service!

Vivint offers $0 Activation online for new customers, but because I moved into a house with some Vivint equipment installed, they refused to honor the deal, DESPITE being a NEW customer myself and wanting to purchase more equipment from Vivint. They chose to nickel and dime me over a basic administrative fee because the previous owner of our home purchased the equipment. We just bought the house, which included purchasing the equipment from the previous owner. Thus, they could simply make the administrative switch, which the CS rep told me was "easy" and done online.

Juan the technician that came to install my alarm system was here on time. He explained everything to me that I needed to know in order to be able to operate the alarm system. Made sure that all of the paperwork was filled out properly.

The installation was smooth and fast. Techs knew how to properly accommodate without breaking code and our sales rep who signed us on I believe was Jake ** was knowledgeable and friendly. His breakdown of the whole process was very straightforward and helped us choose the system that best fitted our needs perfectly.

Promotional staff was polite and engaging. They explained everything thoroughly and were able to answer my questions. Installation crew was quick and detailed! Took time to explain the system step by step. The sign up deal was exponentially reasonable. Thank you.

Great sales team and installation team. Explained product and services thoroughly. I have had 2 different security systems in the past and was never happy with either. Vivint is user friendly and being over 60, it's easy to operate and understand.

They were very professional but a little messy. They were there for 3 hours late into the evening so I understand wanted to leave. Should clean up a little of their boxes and shaving left on floor from drilling in two places.. Didn't lock the gate back or let me know it needed to be locked.

The salesman was great patient and made sure I was set up and taken care of. We had some issues and he was still consistent and determined to get us taken care of! Also the tech installed everything fast and easy. Also explained how to use the system.

My rep Preston went above and beyond to make sure my system was working correctly. It took far longer than expected, but he saw it through. Happy with the system so far, we have a follow up to install equipment we added during the on-site consult.

I had a great experience with my installation. The technician was very knowledgeable and was able to answer all of my questions and explain how all of my equipment works. He took the time that I needed to learn my system thoroughly.

Install guy was super nice and made sure I knew anything and everything needed plus some! He made sure I understood any answers to questions I had. He was very knowledgeable and cared about his job. Awesome experience all around!!

We love our new system. Especially being able to check my phone or the panel to know who is at the door before I go downstairs. I am also advised when I hear a door open, I instantly know whether my grandson went out the front door or the back door.

Install was awesome. Great and professional technician, Vidal, very courteous and great worker. I really like the service and equipment so far. I have no negative things to say at the time. Very impressed with the entire experience, from the initial call to the install process.

The young man very knowledgeable of his job. He is an expert, very helpful. I could not have done anything without his expertise. He made certain that I was satisfied and know how to work the system. Thank you for sending him to my home.

Did an excellent job. Extremely happy and extremely pleased. Technician came right in and went straight work and did a very good job. Is all of my security is fast, works extremely well and I love the fact that I can take it with me wherever I go.

Angel was the sweetest, most accommodating Installer ever. I was very agitated because of lack of sleep just being stressed out and no matter how I was towards him he just maintained the same temperament and he just aimed to please. He wanted to make sure that I was happy and by the time I left I was feeling so much better. He actually put me in a better place.

Cody my installation Tech was very informative. He walked us through every step during the installation process yeah installation process and also afterwards to make sure that we understood all services offered by our alarm system. We will gladly recommend this product to any of our neighbours' friends or relatives.

Gary arrived on time!! He was positive, professional and answered the many questions I had. This was a new install. The house had an older system and he looked for the box and wires he needed, but it was not operable. He had to improvise and did exactly what I wanted. He was so helpful! I would highly recommend Gary B and Vivint to any friends and family looking to install or upgrade security system. On a scale of 1-10... this install was a 20!

Noah was great. He was very pleasant and courteous. It only took a few hours to install and he made sure we knew how to use the system before he left. We had a great conversation while he worked and had a lot in common.

The installer done a great job. He explained the system. Thanks a lot. Want to see how system operates before I make any more comments. No more to say. He was good, on time and prompt for the installation. Have a great day.

The activation went well, and I appreciate the level of customer service, but I don’t appreciate being told it was month to month only to realize after the fact that it seems I’ve signed a year long contract. Overall, I’ll have to wait and see if the service outweighs the unwanted contract.

The technicians was very informative and was very neat with her work. Excellent. She was friendly friendly and did her best to make sure that we felt safe in our home. She made us feel more safe. We appreciate everything she did for us. I would give her a A++++.

Have was very polite and professional. He was able to walk me through the process. He tested all equipment prior to leaving, wore a mask and shoe guards. I Would definitely recommend Vivint doorbell to any of my friends or family and I am seriously considering transferring my security system.

Very pleased with my mother's system and with the expertise and professionalism of the installer. Easy to use and looks great! Monthly monitoring fee competitive with other companies. Top rated company in terms of service. Has won several awards. Will likely get a system for my home as well.

I was very happy with Vivint's sales team because they were not pushy or trying to up sell me. Then installation was very easy and the technician was thorough, professional and nice. After installation I needed help with the certificate of installation so I called the help center and I immediately got a person to speak with and within 5 minutes they emailed the certificate. Would definitely recommend!

My Vivint install was a perfectly easy and seamless experience. Our technician provided us with security placement options, walked through the system functionality and made recommendations on how to get the most out of our system. He even provided different set up scenarios to use depending upon house occupancy and time of day. Couldn’t be happier!

The representative who placed the order and scheduled the tech was very polite, attentive, and he made sure all my needs were taken care of for what I asked for. The tech who came out was polite, he thoroughly explained everything to me and additional options that could possibly be an option as a just in case. He made sure if anything I didn’t understand he’d go over it. He was quick and made sure that I knew proper knowledge how to work the app and panel. Great job Vivint!!!!

Vivint offered everything I wanted and more in home security. The sales representative (Alan) was very informative and helpful, and the technician (Justin) and his trainee (Carlos) were extremely polite and took their time to ensure we were satisfied with our installation and that we knew how to use all the features of our new equipment. I’m very happy we chose Vivint and I will recommend this home security service to anyone who asks!

Kind courteous and answered all our questions. We were so glad we were able to do the buy out to update our equipment. Brant was awesome and so was the installer. Top notch guys. Would highly recommend them to our friends and family for sure.

Sales guy I dealt with was excellent. Made me feel like I was getting my money's worth. Kept everything honest and I felt comfortable on following through with the system... will definitely refer this system to anybody that I run into.

Technician was great and very helpful. He was knowledgeable and thorough. Cameras are so much more clear than the ones I had before and mic works great. The videos taken and live feed are perfect. Happy so far. Would recommend to date.

Very happy with install and follow up usage instructions. Had virtually zero security before Vivint. Technician very thorough and very knowledgeable. A++++. Would highly recommend!!! If you are looking to protect your property along with your family, this is definitely the way to go.

The sales rep was very nice and explained everything very well. The technician was extremely polite and really talked us through camera placement and how the system works. Because of our low eaves, we may need to change one of the camera placements but was assured that they would come back and take care of it if we decide to change locations. Overall we are very satisfied.

Great customer service and installation experience. Thanks to Erik and Braiden. They did a great job and installation was quick and hassle free. I was even able to save on my existing accessories. I would recommend this team to my friends and family if they are interested in signing up with Vivint.

Jonathon was very knowledgeable of all products and services. He showed us testimonials of new customers. Actual working system at his residence. Installation was very efficient and fast. Install technician was very helpful explaining the app and the key pad.

I loved the service I was given by the guy who came to install my system. He was so helpful and even made sure I knew how to use the system before he left. The sales representative was awesome as well. Very polite and made sure I understood exactly what I was purchasing. He also made sure I knew how each product could keep my home and family safe.

We are very happy with our Vivint system. They worked on getting someone out there to still come to my appointment. The original technician had a family emergency. The technician that came was very friendly and did a great job.

Everything went very well processing the application and the services that was best for my family. It was very quick and to the point, no pressuring you to get what you don’t want or need! Great customer service. Can’t wait for the equipment to arrive and get started!

Started too late in the day to have the install completed timely. Installer was here until after 11pm. Really too late and very disruptive. Was told it had to be done that evening. Should have had more info before starting.

The guy who installed our system was extremely nice and considerate! So far we are loving our system! The picture is super clear, and even when problems arose the guy who installed it got creative and made it work for us!

The technician was right on time and explained everything about the options what and where to install. He did the job very professionally and even helped me to set up my new internet connection. Everything was tested before he left. I was very satisfied with his job overall.

Ronald was very helpful with the installation process and went above and beyond in explaining how the system works. The technology is superior to anything we have ever had. We look forward to using the system for many years to come. So far so good!